The AutoEurope person who dealt with my reservation was excellent. The Europcar person @ Ivalo AIrport we dealt with when collecting and returning the car was exceptionally good. I did use Europcar's free 'phone to call central Customer Service when I thought their Airport Office was closed (returning vehicle) and the man I dealt with was particularly unhelpful. Firstly offering to be at the airport within an hour, then, when he realised my flight was 3 hours away elected to come to the airport 15 mins before departure. So lazy! NOT what I call good Customer Service.
About the service from the local car rental company - EUROPCAR
It's all about personalities. The man who handled my reservations this past year has been very very helpful. Clearly he understands what great Customer Service is all about.