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CUSTOMER COMMENTS IVALO

Ivalo, Finland: 1 Review Available

Average Rating for Ivalo:
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  • Reviewed by: IAN - March 24, 2014
  • About the service from Auto Europe
  • The AutoEurope person who dealt with my reservation was excellent. The Europcar person @ Ivalo AIrport we dealt with when collecting and returning the car was exceptionally good. I did use Europcar's free 'phone to call central Customer Service when I thought their Airport Office was closed (returning vehicle) and the man I dealt with was particularly unhelpful. Firstly offering to be at the airport within an hour, then, when he realised my flight was 3 hours away elected to come to the airport 15 mins before departure. So lazy! NOT what I call good Customer Service.
  • About the service from the local car rental company - ECR EAST DER
  • It's all about personalities. The man who handled my reservations this past year has been very very helpful. Clearly he understands what great Customer Service is all about.
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