The AutoEurope person who dealt with my reservation was excellent. The Europcar person @ Ivalo AIrport we dealt with when collecting and returning the car was exceptionally good. I did use Europcar's free 'phone to call central Customer Service when I thought their Airport Office was closed (returning vehicle) and the man I dealt with was particularly unhelpful. Firstly offering to be at the airport within an hour, then, when he realised my flight was 3 hours away elected to come to the airport 15 mins before departure. So lazy! NOT what I call good Customer Service.
About the service from the local car rental company - ECR EAST DER
It's all about personalities. The man who handled my reservations this past year has been very very helpful. Clearly he understands what great Customer Service is all about.