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CUSTOMER COMMENTS CAEN

Caen, France: 5 Reviews Available

Average Rating for Caen:
customer review star rating
4
1
0
0
0

Page 1 of 1

Showing Results 1 to 5

  • Reviewed by: GARETH - September 16, 2016
  • About the service from Auto Europe
  • Excellent service and staff
  • About the service from the local car rental company - ENTERPRISE
  • Excellent staff
  • Reviewed by: MELANIE - July 12, 2016
  • About the service from Auto Europe
  • All my dealings with Auto Europe pre-holiday had been satisfactory and dealt with positively. When we experienced a problem in Caen on the first night of our trip, the lady on the help-line was very supportive and seemed to try to solve our problem. To be driving in a strange city at evening rush-hour in a left-hand drive hired car apparently with a fault is a most uncomfortable situation. Your rep advised me not to try to drive to Alencon and she tried to find another car. Ultimately she suggested that we stay in Caen and return to Hertz the next morning.(This meant that we had to pay for the Hotel we had booked and a Hotel In Caen) but it was the safest plan as I was the sole driver. We did appreciate her calm attitude in the situation.
  • About the service from the local car rental company - HERTZ WEND
  • I was totally prepared for driving in France and presented all my info at the desk. Hertz had a Renault Megane for me and I spent 20 minutes familiarising myself with it before venturing into the evening traffic. Heading for the auto-route to Le Mans, within 40 minutes a red warning light appeared. I got the handbook out and decided to phone for advice. Your rep tried to contact Hertz, but no other car was available; she advised against my driving to Alencon for our Hotel reservation. We had to find a hotel in Caen and go to Hertz next morning where Sarah told me it was an oil warning light. She said the oil needed "refreshed" but would be OK for our 2 week trip. This was upsetting (and expensive) Hertz should have told us in advance.
  • Reviewed by: TIMOTHY - July 1, 2016
  • About the service from Auto Europe
  • easy to book, price ok, wrong car
  • About the service from the local car rental company - ALAMO BY ENT
  • ok
  • Reviewed by: JANE - May 13, 2016
  • About the service from Auto Europe
  • Having finally managed to find a car rental in Caen on a Sunday, the experience was trouble free. The online booking process was smooth, the agent in the office pleasant and the car was fine. Weekend opening at Caen airport would however have made the whole process much easier
  • About the service from the local car rental company - KEDDY
  • as above
  • Reviewed by: PAUL - October 29, 2015
  • About the service from Auto Europe
  • A very reliable car that took me around France and central Europe safely
  • About the service from the local car rental company - ENTERPRISE
  • The staff were very helpful and spoke English - always useful
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