Comparison and booking process all worked well and efficiently. Site easy to navigate and no hidden catches. Felt trustworthy and delivered as promised.
The only catch was that the website asks for the flight number - which I entered - but we arrived the night before at 5.30pm on 3 April - and the commencement of the hire was 11am on the 4 April (preferring to get the shuttle bus to stay a night in Carcassonne). Because of the flight number (the same), the Alamo staff thought that the hire started after the evening flight on the 4 April which meant that the only car they had available at the car park wasn't cleaned/washed. All okay though - it was pretty clean inside and almost brand new.
About the service from the local car rental company - ALAMO BY ENT
Alamo staff were fluent in English, friendly, honest and efficient and car was almost new. Not a big fan of everything being done on tablet screen/smartphone with no actual piece of paper to confirm the hire but guess this could be requested.
Apart from the understandable glitch re the hire start date all was good. The Carcassonne airport hire parking area is pretty cramped but this is probably because of the ongoing expansion work at the airport.
Reviewed by: EDWARD BARNABY - April 13, 2018
About the service from Auto Europe
I am a bit confused by the relationship of Keddy, Autoeurope and Europcar. I am a frequent user of car-hire at Carcassonne (I have a small house nearby) and generally use Europcar - have a Privilege Executive Card but have never been able to benefit from this nor from any free weekend offers proposed from time to time.
About the service from the local car rental company - KEDDY
Keddy was significantly less expensive for the same hire.
Reviewed by: JAMES - April 7, 2018
About the service from Auto Europe
Desk is not in the terminal, it is across the road.
About the service from the local car rental company - KEDDY
Excellent service.
Reviewed by: JOSEPHINE - March 18, 2018
About the service from Auto Europe
Reliable as always, great suppliers.
About the service from the local car rental company - FIREFLY
No fuss made despite delayed arrival due to bad weather. Efficient and great service from staff. On departure, final invoice received even before we left the country.
Reviewed by: SCOTT - March 1, 2018
About the service from Auto Europe
Helpful staff & dealt with efficiently
About the service from the local car rental company - KEDDY
Directions back into the parking areas are confusing so any map which would help with this issue would be a great help
Reviewed by: EDWARD - November 15, 2017
About the service from Auto Europe
Everything worked well and I had a good deal with a good rental company.
About the service from the local car rental company - ALAMO BY ENT
Excellent service at Carcassonne office. Staff fluently bilingual in French and English. Quick service followed by first class handover of the car both on picking up and dropping off. Highly recommended.
Reviewed by: MICHEAL P - November 4, 2017
About the service from Auto Europe
Normally use AutoEurope, very satisfied to date
About the service from the local car rental company - ALAMO BY ENT
Efficient, courteous staff, fast pickup and return. Good value
Reviewed by: MARIE-CHRISTINE - October 22, 2017
About the service from Auto Europe
Most useful, gives a good choice
About the service from the local car rental company - FIREFLY
Excellent service, friendly and helpful staff, did my job perfectly
Reviewed by: PATRICK - October 20, 2017
About the service from Auto Europe
I booked this hire with Europcar/Keddy through AutoEurope and I am completely satisfied with the service. I feel I got the best available price through AE and received a good quality of service, and car, with Europcar Carcassonne
About the service from the local car rental company - KEDDY
Good quality of staff service at the airport hire desk, quick and efficient handling of our details etc. Car hire was quick to collect and the vehicle in a good state of repair. Return was smooth, no problems and no queue.
Reviewed by: CHRISTOPHER - October 20, 2017
About the service from Auto Europe
Easy to use website, good choice of vehicles.
About the service from the local car rental company - HERTZ WEND
Rather tatty car (50,000km on the clock and quite a few minor dents/scuffs) . Drop-off not signed anywhere.
Reviewed by: NICHOLAS - October 18, 2017
About the service from Auto Europe
Excellent price and very easy to book
About the service from the local car rental company - ALAMO BY ENT
Superb service, the friendliest and most helpful staff I have dealt with in any car rental office. The car was brand new and very well equipped. Impossible to fault.
Reviewed by: MICHAEL - October 15, 2017
About the service from Auto Europe
Great choice, great rates, full selection of companies, value for money, always reliable.
About the service from the local car rental company - ALAMO BY ENT
Always excellent service at this rental desk. On this occasion, due to a family emergency back in the uk, we had to return the car after only 2 days - and to a different location (Limoges airport). All handled with minimum fuss and maximum efficiency.
Reviewed by: RICHARD - October 11, 2017
About the service from Auto Europe
Consistently best value car hire around. Simple to book and I've never had any issues in ten years of bookings.
About the service from the local car rental company - FIREFLY
Reviewed by: ANNE - October 11, 2017
About the service from Auto Europe
Always use AutoEurope as have never had any problems.
About the service from the local car rental company - KEDDY
Friendly helpful staff. Good clean car with ample space.
Reviewed by: MATTHEW - October 5, 2017
About the service from the local car rental company - ALAMO BY ENT
The staff made the rental very easy. Elizabeth was very professional and represented Alamo excellently.
Very good service.
Reviewed by: PETER - September 27, 2017
About the service from Auto Europe
Good telephone advice and help
About the service from the local car rental company - ALAMO BY ENT
Excellent service, helpful staff
Reviewed by: ALEXANDER - September 25, 2017
About the service from Auto Europe
All as expected
About the service from the local car rental company - ENTERPRISE
collection area at Carcassone a bit small
Reviewed by: BRIAN - September 23, 2017
About the service from Auto Europe
Hertz staff provided a first class service unlike my experience last year in Carcassonne
About the service from the local car rental company - HERTZ WEND
First class service by courteous and friendly staff
Reviewed by: PHILIP - September 22, 2017
About the service from Auto Europe
Larger car than i expected .. could have been provided with some information about the car when picking it up
About the service from the local car rental company - KEDDY
As above
Reviewed by: WILLIAM - September 18, 2017
About the service from Auto Europe
Excellent service and easy to use.
About the service from the local car rental company - ALAMO BY ENT
The staff at the Alamo / Enterprise office were very friendly and helpful. The car was new and clean. I was shown the main controls for the car and the assistant walked around the car with me, looking for damage.
