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CUSTOMER COMMENTS CARCASSONNE
Home > Customer Reviews > France > Carcassonne

Carcassonne, France: 139 Reviews Available

Average Rating for Carcassonne:
customer review star rating
120
17
1
1
0

Page 1 of 7

Showing Results 1 to 20

  • Reviewed by: WILLIAM - September 18, 2017
  • About the service from Auto Europe
  • Excellent service and easy to use.
  • About the service from the local car rental company - ALAMO BY ENT
  • The staff at the Alamo / Enterprise office were very friendly and helpful. The car was new and clean. I was shown the main controls for the car and the assistant walked around the car with me, looking for damage.
  • Reviewed by: MICHAEL - August 30, 2017
  • About the service from Auto Europe
  • Hassle free service as usual.
  • About the service from the local car rental company - HERTZ
  • Even though very busy, staff at the counter were extremely helpful at time of rental. Staff in the car park were also very helpful at return. However: 1) Car did not have undamaged panel or wheel and internal AC vents were damaged 2) Not all of the damage was marked and some only became visible after rain as car was very dusty and appeared not to have been cleaned - although interior was not particularly dirty. Generally not up to the standard of Europecar but, on this occasion, a lot less expensive.
  • Reviewed by: ROLAND - July 12, 2017
  • About the service from Auto Europe
  • Fast and efficient
  • About the service from the local car rental company - ALAMO BY ENT
  • Very satisfied, both collection and return. Car in excellent condition.
  • Reviewed by: DIANA - July 12, 2017
  • About the service from Auto Europe
  • Efficient
  • About the service from the local car rental company - FIREFLY
  • The person who did the initial paperwork was rather irritable with the person in front of me and didn't seem to know what was written in their own documentation but the person to whom I returned the car was pleasant, knowledgable and helpful. The car was appropriate.
  • Reviewed by: DAVID - July 3, 2017
  • About the service from Auto Europe
  • 1st Class as always
  • About the service from the local car rental company - KEDDY
  • 1st Class
  • Reviewed by: SARAH - July 2, 2017
  • About the service from Auto Europe
  • Excellent, consistently provide low car hire price with simple online booking, will definitely use again and again.
  • About the service from the local car rental company - ALAMO BY ENT
  • Excellent service, probably one of the best experiences I've had picking up and returning car. Very friendly staff and the pick up was quick and easy unlike most! Car was great too.
  • Reviewed by: OUWEN - June 30, 2017
  • About the service from Auto Europe
  • first time use Auto Europe, good price
  • About the service from the local car rental company - ALAMO BY ENT
  • first time use ALAMO, very good service, the staff did a excellent job, the car is brand new with just 1000km,
  • Reviewed by: XANTHE - May 24, 2017
  • About the service from Auto Europe
  • Very easy to use
  • About the service from the local car rental company - HERTZ
  • Excellent service very helpful and polite staff. Not troubled that we spent ages checking the car.Good car.
  • Reviewed by: GRAHAM - May 17, 2017
  • About the service from Auto Europe
  • I use only "auto-europe" now : your quotations have consistently been the best on offer, so I don't bother to click elsewhere! Excellent that - if travel plans change - there is an extremely generous cancellation/refund policy. That gives a whole new dimension to Customer-focussed Service, and to one's feelings of being well looked after.
  • About the service from the local car rental company - FIREFLY
  • The Firefly service is absolutely first-rate. Slick and friendly check-in and delivery of car. I'm a fluent French-speaker, but the other English customers will certainly have appreciated the linguistic competence of the two young men behind the desk.
  • Reviewed by: PETER - May 15, 2017
  • About the service from Auto Europe
  • The staff at Firefly were very helpful and efficient. I think though that the location of the rental services are a little difficult. It is not easy to carry large luggage cases down and up the stairs under the road. The car parking arrangements are also confusing making it somewhat difficult to find the right car.
  • About the service from the local car rental company - FIREFLY
  • As stated above the staff were very friendly, helpful and efficient and the car was in good order and presented no problems. The difficulties are with location!
  • Reviewed by: RITA - May 1, 2017
  • About the service from Auto Europe
  • Easy transaction
  • About the service from the local car rental company - FIREFLY
  • Office is too small. You can't get inside in a wheelchair.
  • Reviewed by: JOSEPHINE - April 30, 2017
  • About the service from Auto Europe
  • Easy booking system, best value for money.
  • About the service from the local car rental company - FIREFLY
  • Collection of car was very straightforward, and no queue to fime. Car was newer and staff polite Nd helpful as always.
  • Reviewed by: PAUL - April 26, 2017
  • About the service from Auto Europe
  • I'm sorry to say but in the majority of bookings of a hire car usually comes down to price.
  • About the service from the local car rental company - KEDDY
  • The Keddy Agent who served us gave us excellent service, was prompt, courteous and had an excellent sense of humour. A great pleasure to deal with at the start of another French Experience. Thank You
  • Reviewed by: JULIE - April 23, 2017
  • About the service from Auto Europe
  • Excellent service at both collection and return. thank you.
  • About the service from the local car rental company - ALAMO BY ENT
  • Excellent service, thank you.
  • Reviewed by: SANDRA - April 8, 2017
  • About the service from Auto Europe
  • I booked at the last minute but my car was arranged efficiently and my voucher for rental was available within an hour.
  • About the service from the local car rental company - KEDDY
  • Very helpful and friendly service provided
  • Reviewed by: ROGER - April 5, 2017
  • About the service from Auto Europe
  • Friendly efficient service
  • About the service from the local car rental company - FIREFLY
  • Friendly efficient service
  • Reviewed by: DAVID - April 5, 2017
  • About the service from Auto Europe
  • Easy to book, easy to contact, good price range. Excellent service
  • About the service from the local car rental company - ENTERPRISE
  • Very pleasant and helpful. Quick and efficient with both pickup and drop off
  • Reviewed by: JOSEPHINE - April 2, 2017
  • About the service from Auto Europe
  • Easy booking process, refund excess cover cheaper than what is offered by car rental themselves.
  • About the service from the local car rental company - FIREFLY
  • Car collection process delayed due to single handed staff. However, this might be sped up if done the same as Thrifty collection which seemed to take 2 minutes only (seeing as they are both owned by Hertz and use the same system.) Staff are great and the car itself was very good value.
  • Reviewed by: ANNE - January 18, 2017
  • About the service from Auto Europe
  • Great service helpful staff(Clement) clean car no problems at all.only issue is small parking area so tricky finding a space and manoeuvring on return.
  • About the service from the local car rental company - ENTERPRISE
  • Reviewed by: NEIL - December 18, 2016
  • About the service from Auto Europe
  • We have used Auto Europe for many years and find the website easy and prices competitive. We have not had a complaint
  • About the service from the local car rental company - ALAMO BY ENT
  • Friendly English speaking in France. A very speedy administration provision and delivery of the car. The manager took us to the car and surveyed it and explained thoroughly the scratch/damage procedure. He explained the car controls and shook hands in a friendly manner. No other company has done this in twenty years of hiring. The return was quick and efficient unlike Herz last summer who took 45 minutes to take back delivery. Well done Enterprise/Alamo
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