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CUSTOMER COMMENTS KEFLAVIK
Home > Customer Reviews > Iceland > Keflavik

Keflavik, Iceland: 103 Reviews Available

Average Rating for Keflavik:
customer review star rating
80
21
2
0
0

Page 1 of 6

Showing Results 1 to 20

  • Reviewed by: BAPPA - November 21, 2017
  • About the service from Auto Europe
  • Friendly staff, good service.
  • About the service from the local car rental company - PAYLESS
  • Friendly staff, good service.
  • Reviewed by: KEITH - November 16, 2017
  • About the service from Auto Europe
  • Really good service mostly although the queue at the airport was horrible and the gps didn't work. Lovely car though and lovely holiday!
  • About the service from the local car rental company - AVIS
  • Really good service mostly although the queue at the airport was horrible and the gps didn't work. Lovely car though and lovely holiday!
  • Reviewed by: JOHN - November 12, 2017
  • About the service from Auto Europe
  • Happy with level of service that reflected the price paid for the hire of car.
  • About the service from the local car rental company - PAYLESS
  • Friendly customer service, who explained everything you need to know at the desk. Not pushy about selling extra, but as expected offered what was available to you... your choice to say yes or no! Easy return process, which didn?t make you feel like you were under suspicion of wrong doing. They just give the car a quick visual once over, check that the fuel is returned as you agreed at check in, then issue you a receipt to confirm all ok, and off you go, either on FREE shuttle bus back to terminal, or a short 5min walk! Would definitely use again.
  • Reviewed by: LAURIE - November 4, 2017
  • About the service from Auto Europe
  • Easy to use
  • About the service from the local car rental company - PAYLESS
  • Car hire was smooth, car was what we needed, literally everything was fine apart from a tyre issue. We developed a puncture and instead of providing a spare tire (which every car should have) there was a puncture repair kit... what if you?re in the middle of nowhere with no phone signal and you get a puncture that you need a spare for? Felt this was very unsafe! And having to deal with the tyre almost cost us a whole day, this could have easily been avoided if we had a spare.
  • Reviewed by: PHILIP - November 4, 2017
  • About the service from Auto Europe
  • All was fine.
  • About the service from the local car rental company - PROCAR
  • Very helpful and friendly. Car had some tiny scratches but they were clearly highlighted. Good experience.
  • Reviewed by: MICHAEL - October 18, 2017
  • About the service from Auto Europe
  • Very quick and easy process! Hassle-free.
  • About the service from the local car rental company - PAYLESS
  • Very quick and easy process! Hassle-free.
  • Reviewed by: RAFAEL - September 27, 2017
  • About the service from Auto Europe
  • Good website! Easy purchase process.
  • About the service from the local car rental company - PAYLESS
  • The car pick up process took too long. We had to wait for almost an hour even though we had reserved online. A lot of people were complaining.
  • Reviewed by: DAVID - September 26, 2017
  • About the service from Auto Europe
  • Really good but would be better if I could have sorted additional drivers and insurance waiver upfront
  • About the service from the local car rental company - PAYLESS
  • Little confusing when payless is actually the budget/avis desk. Car could have been clener inside (seats) and te inaccuracy of the damage recording on collection left me feeling exposed (as I may have been blamed for pre-existing damage). Also the drop off was very very busy!! On the whole though a good experience and I need not have worried as the team were very professional (you just hear horror stories!!!)
  • Reviewed by: TIMOTHY - September 23, 2017
  • About the service from Auto Europe
  • Fine - No probs
  • About the service from the local car rental company - PROCAR
  • Off-site budget rental company. Business model is to remind you of the extensive range of additional insurance policies available to you when pick the car up - all at extra cost of course. My advice is get yourself excess cover policy (annual) and turn down the at at the counter insurance extras.
  • Reviewed by: RON - September 14, 2017
  • About the service from Auto Europe
  • good to send e-mail reminder (including voucher code) just before start of car hire.
  • About the service from the local car rental company - AVIS
  • The car in Iceland has lots of chips on the paintwork which are not required to be paid for. This policy is explained in the small print - better to be up front to avoid any misunderstanding when pick up the car. Drop off car is reasonably speedy. Overall experience is good.
  • Reviewed by: ROBERT - July 16, 2017
  • About the service from Auto Europe
  • Made changes to original booking. Very helpful.
  • About the service from the local car rental company - PROCAR
  • Pick up at airport chaotic! Noone to meet us, had to find driver ourselves to take us to car collection point (shuttle service). Brand new vehicle, just what we wanted. But no handbook or tonneau cover for boot.
  • Reviewed by: SAMANTHA - June 29, 2017
  • About the service from Auto Europe
  • Gives you the cheapest prices!!! But also great cars!!
  • About the service from the local car rental company - PROCAR
  • Loved the price but Aiport experience a bit stressful as no one there with a board as stated!! One man was working alone and driving people to the pick up in kefalik, so no idea what was happening or where to wait!!! However when you are paying half the price of other rentals in Iceland it didn't really matter!!! Great car too!!
  • Reviewed by: KIRON - June 21, 2017
  • About the service from Auto Europe
  • Very helpful and cheap.
  • About the service from the local car rental company - PROCAR
  • Helpful, no problem. Quite high excess though.
  • Reviewed by: STEPHEN - June 6, 2017
  • About the service from Auto Europe
  • Car had not been properly cleaned. Coffee cup left in car. Lots of additional damage in car that I had to spend time returning to the airport to get an employee to mark significant number of additional areas of damage to vehicle.
  • About the service from the local car rental company - PAYLESS
  • Car had not been properly cleaned. Coffee cup left in car. Lots of additional damage in car that I had to spend time returning to the airport to get an employee to mark significant number of additional areas of damage to vehicle.
  • Reviewed by: GENA - May 21, 2017
  • About the service from Auto Europe
  • would have liked basic map of Reykjavik (as supplied by tourist office) in the car. Sat nav is no good if you can't spell the places you are looking for. When returning the car found office staff unhelpful and slovenly in manner (chewing gum while dealing with customers). Not helpful in telling me where to top up petrol tank
  • About the service from the local car rental company - PAYLESS
  • Price good (for Iceland) but couldn't care less attitude from some members of staff
  • Reviewed by: CHRISTINE - May 14, 2017
  • About the service from Auto Europe
  • Very easy to use website and easy to contact and make amendments but were not helpful with an enquiry I had and told me to contact the supplier myself
  • About the service from the local car rental company - PROCAR
  • Very efficient and friendly service
  • Reviewed by: JEREMY - May 9, 2017
  • About the service from Auto Europe
  • Use them regularly. Reliable and trustworthy matched with good prices.
  • About the service from the local car rental company - PAYLESS
  • Pick up was very good. Desk staff efficient, friendly and helpful. All engaged with customers in a pleasant manner. Car satisfactory for our purposes, high mileage but in good condition. One stone chip in the windscreen was not on the damage sheet and had to be reported before driving off. Return of the car was unsatisfactory. No attendant outside to receive vehicles and check condition/ fuel. All customers had to queue at the desk and each agent then accompanied the driver outside to check the vehicle. All then returned to the office while the invoice was prepared. VERY INEFFICIENT AND TIME CONSUMING. in addition the agent was surly and unfriendly.
  • Reviewed by: GABRIEL - May 5, 2017
  • About the service from Auto Europe
  • superb service, great car, i only wish all my car rental went so smooth
  • About the service from the local car rental company - PAYLESS
  • quick and efficient
  • Reviewed by: ZAPRYAN - April 26, 2017
  • About the service from Auto Europe
  • Very professional team ,easy to work with it. The Car was perfect with perfect preparation for the conditions .Thank you very much gays.
  • About the service from the local car rental company - PROCAR
  • Very professional team ,easy to work with it. The Car was perfect with perfect preparation for the conditions .Thank you very much gays.
  • Reviewed by: TRACEY - April 6, 2017
  • About the service from Auto Europe
  • Website was easy to use and well laid out
  • About the service from the local car rental company - PROCAR
  • Car was fine but you have explained that the car needed to be started by pressing clutch and brake. The extra cost of volcanic dust and sand was expensive and felt under pressure to buy it for peace of mind
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