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CUSTOMER COMMENTS AGADIR

Agadir, Morocco: 3 Reviews Available

Average Rating for Agadir:
customer review star rating
2
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Showing Results 1 to 3

  • Reviewed by: DAVID - April 28, 2016
  • About the service from Auto Europe
  • Efficient as usual. Just one point - don't know if the toll free number works outside of europe and USA?
  • About the service from the local car rental company - HERTZ WEND
  • Although probably as good as you can get in Agadir not very pleased with Hertz. First up - I inherited a car with no interior light, dodgy air con and a slow puncture -repaired at my expense 3 days later. Had a water temp warning light come on so returned the car to Agadir Airport. Second car developed another air con problem. When I returned the car unscratched I was told I should have cleaned it- Moroccan roads are dusty! Lessons for Hertz - Be more polite to your customers AND DO NOT CHARGE ú1300 ($1800) AS A DEPOSIT AGAINST A CAR WITH 80,000 KM ON THE CLOCK. This really needs sorting out. Quite happy to have an old, but serviceable car, but if you charge European prices + you need to provide European levels of service.
  • Reviewed by: MOUNIR - May 7, 2015
  • About the service from Auto Europe
  • Good experience
  • About the service from the local car rental company - HERTZ WEND
  • Great service, the car was in a good condition. Good customer service. Will use hertz again
  • Reviewed by: MARTIN - March 31, 2015
  • About the service from Auto Europe
  • I hire cars in Europe, Morocco and USA several times per year. I always use Auto-Europe to book them. I find them competitive and efficient but best of all available and courteous as well as helpful. Their freefone number is always answered speedily and without the usual "press this, press that rigmarole,
  • About the service from the local car rental company - HERTZ WEND
  • The Hertz desk was not manned at the time of our arrival; we had to wait for the man. Once there the car collection went well and the car was as ordered. It had a number of dents and dings but the Hertz attendant was diligent in recording these. The bad news was upon return of the car. The car was handed back as delivered to us except for the dust and grit of 10 days driving in Morocco where the country roads are often only one car width tarmac. This necessitates driving with two wheels in the dust of the verge in order to pass oncoming vehicles. Imagine our surprise therefore when the Hertz attendant insisted we pay 100 Dirhams for valeting!!! If this is Hertz policy I'll not book a car with them again. Cleaning the car is their duty.
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