Did not notify / explain well the pick up details / courtesy bus arrangements.
About the service from the local car rental company - DRIVALIA
The girl at the office had an IT crash but coped well under pressure and got things sorted.
Good service
Reviewed by: STEPHEN - September 5, 2017
About the service from Auto Europe
Easy to contact via phone, however, don't think Auto Europe should issue a surcharge for young people when they will be charged again in the country they are hiring the car in. One young person surcharge is enough by one party or another not two
About the service from the local car rental company - KEDDY
Keddy very helpful and polite to deal with. Car was not very old and clean inside and out when picked up. Radio not so good, no reception, which was disappointing when driving long distances. Overall I would certainly recommend. Very straight forward pick up and drop off service, representatives present at both
Reviewed by: OLIVER - September 5, 2017
About the service from Auto Europe
Easy to use and competitive prices
About the service from the local car rental company - DRIVALIA
Very friendly and helpful with our rental - one thing I would say is that we had already purchased the full insurance.
Reviewed by: ALASTAIR - August 15, 2017
About the service from Auto Europe
Booking all went as planned, no problems.
About the service from the local car rental company - ALAMO BY ENT
Good service at the rental desk, returns were straightforward.
Reviewed by: JOHN - August 13, 2017
About the service from Auto Europe
Very easy and transparent and extremely good value.
About the service from the local car rental company - DOLLAR
No waiting, good car and easy quick transactions arriving and leaving with pleasant people.
Reviewed by: BRETT - August 8, 2017
About the service from Auto Europe
Efficient. No complaints at all.
About the service from the local car rental company - ALAMO BY ENT
Pleasant efficient service.
Reviewed by: JAMES - July 27, 2017
About the service from Auto Europe
Smooth and straightforward.
About the service from the local car rental company - DOLLAR
Good low mileage car with built in Sat Nav so no extra charge (unexpected).
Apart from lady at desk trying to get me to upgrade to a slightly different diesel car for Euro 7 /day which would have not been helpful for me, (car I got was diesel anyway!) it was a smooth experience.
Reviewed by: PATRICIA - July 15, 2017
About the service from Auto Europe
Gives a good choice of options and and the booking worked seamlessly.
About the service from the local car rental company - ALAMO BY ENT
Staff welcoming and helpful with excellent English - no pressure to select further options available - examined the car with us before we left and afterwards naturally.
The car was what we booked and was clean and in excellent condition. Great Service.
Reviewed by: COLIN - July 15, 2017
About the service from Auto Europe
Excellent
About the service from the local car rental company - ALAMO BY ENT
The staff member we dealt with at Bilbao Airport could not have been more pleasant and helpful
Reviewed by: RICHARD - May 14, 2017
About the service from Auto Europe
Great service, easy to understand and book. Very good prices too! Would recommend
About the service from the local car rental company - DOLLAR
Very easy process from picking up the car, to dropping it off. The conditions were fully explained. No hard sell on the insurance or extras. Great service!
Reviewed by: MARILYN - April 30, 2017
About the service from Auto Europe
Excellent help line/ customer services
About the service from the local car rental company - ENTERPRISE
Very prompt and helpful
Reviewed by: DAVID - November 1, 2016
About the service from Auto Europe
Excellent, speedy, friendly service.
About the service from the local car rental company - KEDDY
Excellent, speedy, friendly service.
Reviewed by: GORDON - October 25, 2016
About the service from Auto Europe
Good service
About the service from the local car rental company - ALAMO BY ENT
Pleasant to deal with ,
Get your own excess insurance before you leave home ,
much cheaper
Reviewed by: MICHAEL - September 20, 2016
About the service from Auto Europe
All went smoothly.
About the service from the local car rental company - KEDDY
The Fiat 500 had 2 small dents in the roof that were not on the list of faults. When identified the lady dealing with arrivals in the car park signed to agree they were not caused by me. It is very worth while taking time to check. I photo the car as well just in case I miss something!
Reviewed by: JULIA - September 5, 2016
About the service from Auto Europe
First rate service. Polite, helpful staff. Good service and excellent range of options.
About the service from the local car rental company - KEDDY
Polite staff, not overly pushy on the extras. Got the car I was expecting. The vehicle looked new, was clean and a great drive. Everything excellent.
Reviewed by: PATRICIA - July 21, 2016
About the service from Auto Europe
Our flight was cancelled the day before we were due to collect the car which meant that we lost three days of our holiday.but the agent renegotiated our deal without cancellation fees although the rates were a little higher than the original
About the service from the local car rental company - ALAMO BY ENT
The agent Maria gave us the best service we have ever had in terms of car hire. She explained the contract fully without any pressure - and showed us round the immaculate car fully explaining liabilities in terms of accidental damage in a professional and friendly manner at both collection and return.
Reviewed by: ALEXANDROS - July 13, 2016
About the service from Auto Europe
Good service
About the service from the local car rental company - ENTERPRISE
Excellent company, i always choose them as the option. Cars are always good and the staff always very pleasant and helpful.
Reviewed by: ROBERT - July 11, 2016
About the service from Auto Europe
Very satisfied - excellent service from start to finish
About the service from the local car rental company - HERTZ
Very helpful and a quick and easy collection and delivery service from the airport.
Reviewed by: ALISTAIR - June 27, 2016
About the service from Auto Europe
All good thank you.
About the service from the local car rental company - DOLLAR
All good thanks.
Reviewed by: JOHN - June 23, 2016
About the service from Auto Europe
First class service
About the service from the local car rental company - KEDDY
Very efficient and helpful. Take careful note of where to return the car at Bilbao Airport.
