Info on how to get picked not very clear.the car was
Very good but if I had not asked for postcode oft the
Drop off the car took us back to south terminal.
About the service from the local car rental company - INTERRENT
They were very helpful
Reviewed by: KATIE - September 19, 2017
About the service from Auto Europe
Good prices! Thanks
About the service from the local car rental company - EASIRENT
Excellent price but it took 1hour and 45minutes from calling them for collection until we got our car. I was 3rd in the queue, so the queue wasn't even that big. Luckily we were not I. A huge rush. Also I asked where the nearest petrol station was (as we had to return the car with a full tank) - they said just at the roundabout as though it was easy to find but it was quite hard to find and then get to do a map would have been useful.
Reviewed by: JOHN - September 19, 2017
About the service from Auto Europe
Best price
About the service from the local car rental company - HERTZ
Easy pick up.Got car with big boot as requested
Reviewed by: DEREK - September 19, 2017
About the service from Auto Europe
So easy to use the website.With some great choices
About the service from the local car rental company - HERTZ
No issues in collecting the car, all paperwork was done in a timely manner, Very quick and easy drop off.
Reviewed by: SUSAN - September 19, 2017
About the service from Auto Europe
Great and good customer service and very easy to book
About the service from the local car rental company - EASIRENT
Very good , polite and very very helpful
Reviewed by: MIGUEL - September 19, 2017
About the service from Auto Europe
Fantastic and user friendly
About the service from the local car rental company - ALAMO BY ENT
Great links / quick shuttle from the airport to the depot, 5 min.
Reviewed by: DAVID - September 17, 2017
About the service from Auto Europe
Good choice. Easy and clear.
About the service from the local car rental company - INTERRENT
Cheerful happy on the desk who remembered me....good customer service. Excellent car. Had quite a lot of surface scratching but this was noted.
Easy car return process.
Reviewed by: FOTIS - September 17, 2017
About the service from Auto Europe
Your employee when we had to choose the car for the first time was very helpful and explained to us details of upgrade and other useful info.
Will use your company again next time!!
More importantly no hidden chsrges - All was explained to us by the employee - Thank you!!
About the service from the local car rental company - ENTERPRISE
Excellent service!!
Reviewed by: PAUL - September 17, 2017
About the service from Auto Europe
More information of how to get your car i.e. Phone for pick up at airport
About the service from the local car rental company - KEDDY
Friendly staff very helpful
Reviewed by: TIM - September 16, 2017
About the service from Auto Europe
Great service with friendly efficient staff
About the service from the local car rental company - ALAMO BY ENT
Great service with friendly efficient staff
Reviewed by: CYRIL - September 16, 2017
About the service from Auto Europe
Booking went well with good price. Car Pick-up well managed and a good car. Not brand new but in reasonable condition, some bodywork damage which was listed. Return to Heathrow was easy but buses were rather busy and took a long time. Problem of Europcar not Auto-Europe
About the service from the local car rental company - KEDDY
Process was good, points on car given above.
Reviewed by: ALAN - September 16, 2017
About the service from Auto Europe
Easy smooth transaction, will use again and again
About the service from the local car rental company - HERTZ
Got the manager serving me at London Heathrow, super efficient and very pleasant, his attitude and manner would make me choose Hertz again as my preferred rental company
Reviewed by: LESLEY - September 14, 2017
About the service from Auto Europe
Great deal. Easy to book
About the service from the local car rental company - ZE INTERRENT
Bit hard to find - directions could be better. Was not given equivalent car to booking but value for money ok
Reviewed by: PETER BRIAN - September 13, 2017
About the service from Auto Europe
Auto Europe provided a range of vehicle prices for comparison. My major issue is the complications relating to covering insurance excess which is exorbitant
About the service from the local car rental company - KEDDY
I was informed that Keddy is actually part of Europcar. The representative with whom I dealt was very helpful. However he, like myself, had difficulty understanding exactly what my insurance cover was although I had paid to cover my excess.
Reviewed by: STEPHEN - September 13, 2017
About the service from Auto Europe
All buses are Blue!!
Airport signs say that for rental cars go to stop C
I did
No Easyrent there
Was referred back to airport and told to go to bus stop M
I should have read my instructions more carefully. I am not alone in initially getting on the wrong bus.
Nevertheless the staff at Slip End were really helpful when I picked up the car and when I delivered it back to you.The car was good
About the service from the local car rental company - EASIRENT
See above
Reviewed by: KATE - September 13, 2017
About the service from Auto Europe
I love the comparison, so easy to use.
About the service from the local car rental company - ENTERPRISE
Popped by in the morning to amend start time to late afternoon, they had moved location with no sign in the old spot to let you know where they'd gone but she (I think Lesley) was very polite and friendly once I found them! They were extremely busy in the afternoon due to the great north run so had to wait a while to be served (not sure I liked the 'banter' from the male colleague.) I did get upgraded, although only because it was the last car left and although it was great for me, some people hire a small car for a purpose. Also, I only needed the car for the Sunday but hiring it from Saturday to Monday made it less than half the price of Sunday only.. how does that make sense?!
Reviewed by: ANNA - September 13, 2017
About the service from Auto Europe
Very happy with Keddy
About the service from the local car rental company - KEDDY
I have been using car hire a lot due to working abroad and no longer owning a car in U.K. The last two times I have hired with Keddy and it has been my best experience of car hire, by far. Thank you,
Reviewed by: MICHAEL - September 12, 2017
About the service from Auto Europe
hello,
I took the extra insurance to cover the excess while making the online booking with yourselves only to find out at the pickup that this was irrelvant as easirent claimed that you were simply the broker and this extra insurance was to do with the booking precss not the actual renal of the car.
About the service from the local car rental company - EASIRENT
Candidly, it was terrible.
I joined a counter full of people disputing the approach that easirent were taking where they were 'forcing' people to give a credit card deposit of 1250 pounds which would be refunded if there were no scratches etc.
I personally was not preapred to do this as I only had debit cards so I took 'their' fully comp cover at 80 pounds.
This practice it morally wrong and for this reason I will never again go with a cut price agancy such as your service offers.
I must state the employees there were polite and profrssional under the circumstances but when I dropped my car off I also experience a number of people arguing over sratches etc which caused them not to have their depoit returned.
md
Reviewed by: JASPER - September 12, 2017
About the service from Auto Europe
always a joy to use their website to purchase car hire.
About the service from the local car rental company - INTERRENT
Sisters with Europcar. As this is a budget car rental company they have introduced some valet charge if you don't clean the inside of the car before returning. Other than that i have not had any problems with them on the 4 or 5 times used.
Reviewed by: MICHIEL - September 12, 2017
About the service from Auto Europe
Easy to compare car hire rates
About the service from the local car rental company - ENTERPRISE
Best and friendliest service from all the rental companies in Heathrow
