Very pleased with the service and communication I received from Auto Europe
About the service from the local car rental company - DOLLAR
My flight into Memphis was delayed. I advised Dollar Car Rental I would not be collecting the car until after 21.30 hours ands was assured there would be no problem as the desk would be manned until 23.00 hours. I arrived at the desk before 22.00 hours to find it closed. Despite repeated telephone calls to customer services no person was able or willing to help me and as a consequence I was unable to collect my car before the following day. This meant I lost a day's hire, that I was stranded a 100 miles from where I needed to be, and, by having to hire taxis and find overnight accommodation for my wife and I, I was put to considerable expense. I received no word of apology from the staff of Dollar Car Rental
Reviewed by: JOHN - June 27, 2015
About the service from Auto Europe
All went fine
About the service from the local car rental company - ALAMO GOLD
All went fine except Concession Recovery Fee which I was not aware of.