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CUSTOMER COMMENTS SANTA ANA

Santa Ana, United States: 1 Review Available

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  • Reviewed by: DEREK - February 24, 2014
  • About the service from Auto Europe
  • Everything went well including the extension to the hire. The extension was completed very quickly and I was calling on my mobile from the States.
  • About the service from the local car rental company
  • Bit of a disaster. They had no car for me and would only upgrade me to a larger car if I paid for it. I stated that I did not want to pay for the upgrade, so they managed to borrow a car from Hertz. The extension was also a disaster. They obviously did not process the extension and I received a phone call saying that I had not returned the car and that the car would be reported as stolen. I called Dollar to explain the situation to them and accepted my response. However, I had to wait 40 mins for them to answer the phone. Once again on my mobile.
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