AUTO EUROPE MADRID, SPAIN Car Rental Reviews

MADRID, ES - Reviewed by ELENA - 16 April 2024

" Very good service and efficient car "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by OLIVIER - 15 April 2024

" Wish price could be lower at other times "

" Nice people at the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ZORAN - 08 March 2024

" overall web site is very decent, but should not be offering cars from cowboys like Goldcar "

" horrible rip of merchants. avoid at all coast "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MADRID, ES - Reviewed by JOHN CHRISTOPHER - 02 March 2024

" At the car collection point, when we complained about condition of car, We were told that when a car is returned with full insurance, it is not always inspected ?? So is then given to next customer as perfect ?? "

" Pickup person, was nothing short of rude. Only interested in selling extras. Extra insurance, Electric car, extra mileage, etc We were given a perfect car spec at desk. On inspection Car was decidedly second hand. The car was for use in Madrid which is an Emission Control Area. It had a Hybrid Emission Sticker on windscreen. It was not an Hybrid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MADRID, ES - Reviewed by VALKAN - 23 February 2024

" Super "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROCIO - 07 February 2024

" The car was in very bad conditions (low pressure tires, phone charger socket not working etc) "

" The car was in very bad conditions (low pressure tires, phone charger socket not working etc) "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 3

MADRID, ES - Reviewed by JOHN - 07 February 2024

" You should insist on more sensible insurance excess amounts as a condition of your business - perhaps mandate sensible levels.... "

" My only issue (and this is not limited to Thrifty only) are the stupidly high insurance excess amounts - £1,400 excess is daft. My car had numerous dings, scuffs and dents on collection - no doubt Thrifty had charged the previous renters daft money to repair these, but hadn't repaired any, so the excess is just a money making exercise on behalf of the rental company. I took many photos on collection and return just to be safe. If my car had been perfect, then perhaps an insurance excess is reasonable, but not in these circumstances. And goodness - didn't they check it over for new damages. Why can't it be like car hire in the USA - no stupid insurance excess charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by IAN - 26 January 2024

" I hired an electric Fiat 500 and was really excited to try one. Sadly it was an awful experience as it was virtually impossible to charge. The lead in the back of the car was broken and no one told me how difficult it would to use a machine in Madrid. I had to download an app but the app was wanting a Spanish address which I couldn't give them. I only got it charged by a very gentleman from Madrid who did it for me and paid. Amazing that no one beforehand or on the EuropaCar desk warned me. Plus the car charge didn't last very long and I was always worried that I would run out. Really bad experience "

" I hired an electric Fiat 500 and was really excited to try one. Sadly it was an awful experience as it was virtually impossible to charge. The lead in the back of the car was broken and no one told me how difficult it would to use a machine in Madrid. I had to download an app but the app was wanting a Spanish address which I couldn't give them. I only got it charged by a very gentleman from Madrid who did it for me and paid. Amazing that no one beforehand or on the EuropaCar desk warned me. Plus the car charge didn't last very long and I was always worried that I would run out. Really bad experience "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 3

MADRID, ES - Reviewed by IAN - 11 January 2024

" As above. Have used before and been positive and good on price. The issue i have could be easily fixed! "

" When i picked the car up i raised the issues about tolls as i was travelling Spain and Portugal. I was told all tolls are manual so not an issue. In portugal there were a mixture of automatic tolls and manual tolls. Where i could pay i did. With the automatic tolls i was unable to pay them in portugal because the car is registered in spain. The run around from Portuguese authorities because I want to pay the tolls has been difficult and they remain outstanding. I have been in contact with Budget and got the run around and couldnt even get an email address until the car was dropped off. I have sent an email with the details and still no response. Autoeurope are just as bad as no response for two weeks. I do not want to end up paying processing fees and fines that cluld be avoided. Customer service has been disgraceful and id suggest non existant. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MOHAMED - 17 December 2023

" You shouldn't deal with this supplier "

" They are terrible. They use threats to get you sign for insurance even though I showed them I bought insurance with my booking. They said it is not valid for them "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 4

MADRID, ES - Reviewed by ALASDAIR - 29 November 2023

" I have found over the years Auto Europe are always great on prices and offer good comparisons from suppliers. "

" Chamartin Railway Station Madrid. The Staff were very friendly and helpful. Pick up and drop off were stress free. The car was new and in great shape and a great price. We will use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROBERT - 18 November 2023

" Always easy to deal with "

" Poor attitude of staff at collection of vehicle "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MANUEL - 09 November 2023

" Overall, easy and efficent "

" The main reason we paid extra for Sixt is the later closing time when we have a late flight. It is a false economy to go with cheaper option and then rental desk is closed. The check out process is very efficient and cars are immaculate. However, make sure you are present when you return the car for inspection. Sixt are very thorough in its check in. Likewise, check car thoroughly (including wheels and bumper strip) on check out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CARLOS - 24 October 2023

" Unless Autocar refund the money I paid I will never use your services again "

" I will never ever hire a car with Goldcar again. I am a Spanish citizen living in the UK so I have a British drivers license, which was accepted with no problems. However when I showed my Spanish ID card, the staff insisted that I needed to show my passport (also Spanish) which I had left in the place I was staying 120km away. Both are a valid form of ID in Spain and throughout the EU, however staff member was adamant, so I could never get the car I paid for. Luckily I walked a few meters to the Europcar counter, which were extremely helpful and allowed me to hire a great car with absolutely no issues. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by PAUL - 28 September 2023

" Poor service. Happy to discuss compensation "

" Cancelled car hire. Then charged me another £130 to book again. I'm happy if you would like to discuss compensation. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by GUMER - 28 September 2023

" Everything was good! "

" Car was brand new with only 13000 kms. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by HECTOR - 06 September 2023

" Wrong bus times given. Wrong opening times given. Long waiting for bus. Was charged for a full tank but only received 3/4. Sent evidence and complaint over 3 weeks ago. No reply yet. Hard upselling in terms of insurance. Did not like it. Nice car in great condition. Easy drive. Don't think I will use again. "

" Wrong bus times given. Wrong opening times given. Long waiting for bus. Was charged for a full tank but only received 3/4. Sent evidence and complaint over 3 weeks ago. No reply yet. Hard upselling in terms of insurance. Did not like it. Nice car in great condition. Easy drive. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MADRID, ES - Reviewed by MANUEL - 01 September 2023

" I am still waiting for response about refund. "

" I called Hertz counter at 23:59 but no answer. I called AutoEurope three times but told office now closed. I got to a hertz desk next day and told this is now non-show. If I booked through Hertz, I could have car but I need to call AE. AE say that I should have called US office!!! And that I have to pay for new car rental. hertz tell me that they know it is wrong but not to use broker in future. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MADRID, ES - Reviewed by DEREK - 29 August 2023

" Excellent "

" Brilliant "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALISTAIR - 22 August 2023

" AutoEurope experience was good. Firefly experience poor "

" Incredibly slow car pick up. Very slow manual process I left some property in the car and I'm still awaiting a reply from my emails to firefly "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MADRID, ES - Reviewed by BRANISLAV - 21 August 2023

" Autoeurope 10/10 that's why I been using you for 20years. Firefly just read reviews other left everywhere and exactly same happened to me. You should not be using them Thank you "

" Agreed cost €27 before rental, charged £100 after. Being robbed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALANA - 16 August 2023

" Good customer service at check in point and check out "

" Good customer service at check in point and check out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PEDRO - 11 August 2023

" Will rent it again with Centauro. "

" Top company, staff is amazing, from the driver who pick us up in the terminal to the guys at the counters. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ITALO - 10 August 2023

" I always use autoeurope for my car renting needs and want to keep using it, but sometimes I feel that the renting companies treat me different then if I had rented directly with them. "

" Everything was alright, the only downside was that I had booked a T-cross automatic or similar and they said they did not have any car for that category available. I asked them to upgrade me then, they said they could only offer me a car from a lower category as I had done the contract through autoeurope on a "promotional" rate. I found myself with no choice other than accept it. They gave me a peougeot 208. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MADRID, ES - Reviewed by CHRISTOPHER - 04 August 2023

" I often use Auto Europe to book rental cars from the big US rental car firms in North America (US & Canada) and I have never encountered problems with any of the large US hire car firms. This is the worst hire car experience that I have ever encountered. Given the BLATANT lies that the Keddy drop-off employee made, I am making a formal complaint. UP until this car rental experience, I have always been very happy with Auto Europe's service and up until this terrible experience (which ruined y holiday), I would have given Auto Europe a rating of "10" in box "4 HOW LIKELY ARE YOU TO RECOMMEND AUTOEUROPE TO A FRIEND". If my complaint is not dealt with then I would feel I would remove the rating to "1 – NOT AT ALL LIKELY" as I would be left with the belief that Auto Europe does not in fact care about its customers and therefore I would not be able to recommend Auto Europe to any of my family or friends. Can you please call me on +44 7776 397 197 so that we can discuss. I look forward to hearing from you. Thank you, Chris Worcester "

" The car was damaged when I picked it up. I took photographs to prove this. When I dropped the car off the Keddy employee said there was damage to one of the wheel rims. When I said the wheel was like this when I picked the car up, the Keddy employee said he would remove the scratched wheel from the drop-off report and that I did not need to sign the report as he would take care of it and I could leave to catch my plane. This was a lie. He then added a second item of damage to the car, scratches on the tailgate of the car – in fact, like the scratch on the wheel, these scratches were on the car when I picked it up and I have photographs to prove this. When the drop-off report was emailed to me it said that I had refused to sign the drop-off report. This is a blatant lie as the Keddy employee said that it was not necessary for me to sign and that he would take care of it, and that there would be no items of damage on the drop-off report, as I had returned the car in the same condition as when I took it. I have a witness who was present throughout the drop-off process. I will NEVER use Keddy or EuropeCar again. I frequently use Auto Europe to book rental cars from the big US rental car firms in North America and I have never encountered problems with any of the large US hire car firms. This is the worst hire car experience I have ever had again. This is a formal complaint, especially given the serious lies that the Keddy employee made at the drop-off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by IOANNIS - 27 June 2023

" You need to display the correct and truthful information at the time of booking. "

" I specifically booked a car for airport pick up but instead was a shuttle service without any chance information on the voucher fir pick up. I called the line and was told I will have to incur an additional fee for late pick up. I eventually picked up the car the next day and was told that the office was still open the night before. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by GERALD - 28 May 2023

" Not very satisfactory "

" Very long wait in Madrid. Car requested was not available. Replacement car unsuitable due to height of passengers. Upgrade was expensive. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ANDREW - 07 May 2023

" Car hire abroad can be time consuming and stressful but everything with Centauro was smooth and straight - forward. Would definitely recommend them from this experience. "

" Very happy with Centauro. Nico was extremely helpful when we returned the car and it all went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by SIMON - 11 April 2023

" All good . I bought my car back the previous day (afternoon) but did not get any credit. However the drop off staff was very courteous "

" Excellent staff, except they were trying to sell me insurance saying that the insurance I had already with you was not acceptable . I didn't purchase as apart from your insurance I have personal car insurance with American Express "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CATHERINE - 29 January 2023

" AutoEurope give such a good variety of good deals and I like the option to include a zero excess policy. "

" Pick up via KeynGo self service option was fantastic and I will definitely use it again. No hanging around car rental counters any more for me! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by AVNER - 29 November 2022

" The agency didn't answer my inquiry about charges after rental. Still waiting "

" The agency didn't provide English documents (agreement, receipt) "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

MADRID, ES - Reviewed by JOHN - 03 November 2022

" Not happy with interrent "

" They gave us a car smaller than the one we booked. Car was damaged when we hired it but they didn't point this out causing some stress. They added a random charge when collecting the vehicle. They also took a deposit on my card in GBP which they then refunded in EUR causing me to lose about 10% in FX "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MADRID, ES - Reviewed by GERGELY - 01 November 2022

" I was given the wrong information by your customer service team "

" We had a 3 hour delay and arrived to Madrid Airport at 1am when the Firefly office was closed. The phone number on their website didn't work... We had to take a taxi with my son who's in a wheelchair to get into town. The following morning, I called Auto Europe and spoke to somebody about our situation; I was told that I just need to go to the Firefly office at the airport and they'd sort everything out. I arrived to the airport at 1pm, and I was told by the lady on the Firefly desk that they don't have the same class car at the time and I either wait for 2 hours or I pay for an upgrade. I explained to the lady that I have done nothing wrong and I don't understand why I'd be penalized, however she was very dismissive and rude. As I needed a car to be able to get around with my son who's in a wheelchair so I couldn't wait around and had to pay 100 Euros for an upgrade. Really poor service. I would like my money back!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by HAROLD - 22 October 2022

" The experience was smooth. The aerial was missing, but this was noted, and not a major problem. "

" Good overall experience "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by NEIL - 08 September 2022

" See above "

" Excellent from start to finish. Check in was great and handing the car back was a breeze. They didnt try and upsell me anything which was a relief and also gave me car options within the rangi I booked. Definitely will use them again. Not sure if this was just the Madrid branch that was excellent but I hope i have similar experience everywhere "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by STEVEN - 15 August 2022

" Wish car hire companies did not always scare customers into buying ever more insurance which is largely (bar a couple of instances) causing one to double cover oneself. "

" When I went to the Goldcar desk I was upsold insurance that n retrospect I didn't need - basically gave me some scary numbers if anything went wrong and I foolishly succumbed. Wish I had gone with a rental company direct rather than use a broker. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MADRID, ES - Reviewed by DOMINGO - 15 August 2022

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by CHRISTOPHER - 10 August 2022

" See above. auto Europe were always very helpful when we called you for support when Hertz was causing us trouble, but Hertz were really terrible. "

" The Hertz staff at Madrid were rude and pushy, trying to sell us lots of things we did not want or need, and insisting we had no insurance. Then the car they gave us had a boot size 30% smaller than we'd booked and we struggled to fit our bags in. Then when drove off to find that there was a screw in the front tyre and we were losing pressure. There was no spare tyre to change it. We called Auto Europe for advice but we're cut off. We drove slowly towards Lisbon and got there eventually, but they wouldn't swap the car cos it was Spanish. They took our car and patched up the tyre. We were given a much smaller car for a day but not offered a discount on our booking, then when we got our car back they'd also refilled the petrol and charged us their rate for it. When we complained when we returned the car in Seville they just have us a Hertz customer service email. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 2

MADRID, ES - Reviewed by GERALD - 03 August 2022

" See 3 above "

" Very slow processing. Limited number of staff operating a "queuing system" which did not have any paper to print que number on, both on arrival and departure. Staff were good when you eventually got served. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MADRID, ES - Reviewed by ANDREW - 28 July 2022

" We booked a smaller car but the staff provided us with a vehicle much more suitable, a great car with a great service "

" Nice staff, very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANAT - 29 June 2022

" My main problem is with autoeurope. I specifically booked an automatic car and it said that on my conformation. But on the order Hertz got from you it said manual. Paid extra to change cars and waited for hours. "

" My main problem is with autoeurope. I specifically booked an automatic car and it said that on my conformation. But on the order Hertz got from you it said manual. Paid extra to change cars and waited for hours. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MADRID, ES - Reviewed by ROCIO - 25 June 2022

" The worst experience renting a car I have ever have "

" Horrible experience- because the booking didn't state a second surname- she didn't rent the car- was extremely unhelpful and autoeurope's call centre was closed at 8 pm... wasted the money- couldn't rent the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by DAVID - 20 June 2022

" Very positive but 300% more expensive than previously "

" Great vehicle! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALICE - 02 June 2022

" Overall good experience but be prepared to not be given what you booked if you booked quite far in advance. "

" Finding the enterprise base in Madrid was difficult - better instructions would have been appreciated. Asked to pick up later than originally booked. Rang to ask this and also went in person and were given conflicting information so arrived to pick up keys and then asked to leave it in car park until we were ready to leave. This was accommodated. Were originally given a much larger vehicle (van) than was booked and after asking for what we booked several times were given a smaller vehicle. Still not what we booked (Citroen berlingo) but smaller enough to not be too worried about parking. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANDRE - 11 May 2022

" Terrible. When faced with the impossibility of getting the car without a credit card and having no options other than getting an insurance that was more expensive than the overall value of the reservation. I called auto Europe support and was faced with incredible rudeness and unhelpful staff which not only did not provide any solution as treated me with severe rudeness and unkindness. Not one to repeat and I'll be seeking to file a formal complaint. "

" Experience with firefly was ok but was forced to contract an insurance with them to get the car even though I already had an insurance with auto Europe. In all honesty this is an issue in auto Europe side and not firefly. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by JOSEPH - 10 May 2022

" Autoeurope should look at using Hertz Madrid! "

" Very unhappy with Hertz Madrid. We meet friends arriving from London.I had booked pickup at 4pm.They arrived at 3.00 but was told I had to wait until 4.00. No other people arrived to pick up car. Finally ar 3.45 they said they had a cancellation so I could pick up car. Then proceeded to pressure me in by extra insurance although I had purchased extra at time of Booking! Went to pick up car- found car in terrible condition - a lot of damage. Went back to office and they provided an alternative., which was not an SUV which I had hired particulary as have a bad back! Very disappointed with Hertz Madrid., and wold like some compensation for my sore back! "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MADRID, ES - Reviewed by NEIL - 08 May 2022

" It would be helpful to have understood that Firefly were only on airport at Terminal 1 before we booked. We flew into Terminal 4 which meant we had to get the shuttle bus around the airport before finding Firefly. This removed a the convenience we had hoped for by ticking 'on airport' services. "

" Once we located Firefly in Terminal 1 (we flew into Terminal 4) the process was very smooth and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JAVIER - 02 March 2022

" Xx "

" I have been renting cars for many years and Hertz is the only rental company that I've never have any issue. I rated them a bit lower as during checking I asked for the car conditions before handed me over the keys, the car had lots of marks, I had to report these marks during check in. During return process they acknowledge all these scratches. Hence happy with HERTZ ( I had bad experiences with other companies in the same scenario) "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by DANIEL - 10 January 2022

" Key n Go is fantastic value for money and you can count on the on site support of Interrent staff who are always kind and ready to assist "

" Key n Go is fantastic value for money and you can count on the on site support of Interrent staff who are always kind and ready to assist "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALMUDENA - 05 January 2022

" N/A "

" We had some complications during our trip to the airport and, consequently, we arrived 2 hours later than we initially thought. The person of the counter told ud that the car was not available and tried to make us pay for a more expensive car. When we said that we were not interested in that, she replied that we had to wait at least 30 minutes for a car to arrive there. I asked then if we would get our money back for tgat amount of time and then the keys of a similar car appeared. It is the first time that I am asked about pay extra money or wait due to the lack of avsilability of a car. Usually company provides the car of the same category, or another car with the closer higher category, but never have tried to give me less than what I have paid "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by RAFAEL - 15 December 2021

" I always had good experience, altough, this time wasn't very good "

" due to an emergency I tried to change my dropoff location on the day and there was no way to contact Budget to make the changes. There was no sign either saying they won't do changes. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MADRID, ES - Reviewed by NICOLAS - 30 October 2021

" Nice car Paid more than double of the standard price "

" Lots of hidden costs "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MADRID, ES - Reviewed by WILLIAM - 24 October 2021

" I have used them a number of times and never had any problems with their service. "

" Very easy to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MANUEL MARCELO - 11 September 2021

" The car was right available, staff was friendly and helpful. The servidas fast, Efficient and stress free. "

" Friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - 01 October 2020

" Hire and hire staff was great but I unfortunately scratched the car and am waiting to see how much this will cost me. "

" No problem with hire. Quickest pick up I've ever had (covid helped with this as airport was very quiet). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANGELA - 29 August 2020

" Great service "

" Great employees on arrival when getting the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by RICHARD - 28 May 2020

" Good service "

" All went well and I was even allowed to change my drop off place "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JUAN - 24 March 2020

" Auto Europe need to state on the booking that all personal information must be submitted no later than 72 hours before collection. I submitted my information online 24 hours before and it was not processed when I arrived. With the two problems encountered I wasted 1.5 hours of my time. "

" The voucher from Auto Europe stated that the car was to be collected from Terminal 1. I went there and was told that as i had submitted my flight details the car was in the arrival terminal 4. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by CORNELIS - 14 March 2020

" Good site, easy comparison of rental companies and very competitive prices "

" Very good experience. Good car, friendly personnel and quite efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADRID, ES - Reviewed by ALVARO - 14 January 2020

" It was really nice. Good car, staff explained everything (conditions, terms, fees...) Although the had not got car I expected they had given me a similar category car. Only I missed GPS system but... having a smartphone would be enough. I really have in mind this company for next time "

" It was nice. Maybe there were not car that I expect but they gave me a good car. There were not ayn problems at all in check out, car or check in. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADRID, ES - Reviewed by FERNANDO - 08 January 2020

" As always with AE, I got a good service at a good price. Renting cars with AE is quick, easy, and you get better prices and s spot-on service. "

" Everything went quick and smooth, so it was a very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MICHAEL ANGELO - 28 November 2019

" Enjoy using auto Europe. "

" Quick and easy to pick up and drop off. No fuss.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PAUL - 18 November 2019

" Good "

" Very good experiences except we had to wait for 45 minutes for the shuttle bus on pick up and for 30 minutes on drop off. This is not the same as the 15 minutes advertised. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CRAIG - 15 November 2019

" Reliable and trustworthy with good quality and condition of vehicles "

" The AVIS staff were very friendly, helpful and not at all 'pushy' when it came to up-selling my rental. I would definitely use them again across Europe, as I have done before. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JUAN - 15 November 2019

" Within expectations "

" The counter need more staff, there were just 3 persons at the and at least 10 customers waiting. The staff made their work very well, but it looks like they were overwhelmed by the amount of customers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by VIRGINIE - 06 November 2019

" As usual very efficient and straightforward. "

" Very friendly and helpful staff. Very straightforward pick up and drop off processes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by RALPH - 27 October 2019

" Very pleased. All went well. Staff & vehicle good. No long wait time's. "

" Very smooth, no issues. Very pleased we didn't have to wait too long to check-out or check-in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by EDWARD - 06 October 2019

" Inevitably Auto Europe has little control over the hire company, in this case Europcar. I have used Auto Europe several times, but frequently find that my arrangement with Auto Europe seems to have little meaning to the hire company (apart from making a basic reservation). The hire company's agents take little notice of what the hirer has arranged with Auto Europe, are very persuasive in promoting additional insurances, and frequently provide a car which barely meets the anticipated standard. I rarely feel I'm getting what I wanted at the price I thought I was paying. "

" Our experience in collecting the car was not good. 1. On arriving at the counter, I was told that my booking (Europcar ref. 1111491606) had been cancelled; and then that another booking had been made for me (ref. 1111513430). I have no idea how this had happened. 2. We had booked a car with GPS, and were told there was only one available: when we got to the car, the infotainment interface was all in Russian; once we had worked out how to change it to English, the display said there was no GPS fitted and that we should use Apple CarPlay; fortunately we had an iPhone. 3. Existing minor damage to the car had not been documented. 4. On exiting the car park at Madrid Barajas, we reached a multi-lane exit barrier but had no exit ticket so had to seek help from the operating staff. Europcar should have told us about this / provided an exit ticket. 5. I have now seen a charge from Europcar on my credit card bill, which may be correct (I did take out extra insurance) but I have no way of knowing how Europcar have arrived at the figure. >>> All this makes for a less than satisfactory experience. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MADRID, ES - Reviewed by MICHAEL - 04 October 2019

" Ok "

" Only interested in up selling. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARTIN - 28 September 2019

" Have used Auto Europe many times and will continue to do so in the future. "

" Very satisfied with the vehicle provided and the friendly and helpful staff at Sixt Madrid Airport. Will use Sixt again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by SANTIAGO - 28 September 2019

" I am very happy to recommend auto Europe to anyone hiring a car cheap and convenient "

" Good services "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PETER - 22 September 2019

" Easy collection and drop off, great car, good price. "

" Very good, fast, no hanging around. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MICHAEL - 13 September 2019

" Failed to send email. Confirming full tank and no damage "

" All ok "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MADRID, ES - Reviewed by TIM - 11 September 2019

" Great as always "

" Very good overall, great price, good car. Only problem was that the car was not insured to drive in Portugal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DUNCAN - 07 August 2019

" My last rental with Autoeurope, the rental company unilaterally cancelled the booking but the efficient Autoeurope staff saved the day by organising an alternative. This gives me some confidence that if Budget have not rectified their error, Autoeurope will help resolve the issue. "

" There was no paper contract, it was sent by email, but I don't have roaming and hence did not have access to email. I was not expecting to prepay fuel, but was still charged a deposit. At drop off, the staff made a mistake and I was charged nearly £40 euros for fuel even though the tank was full! I asked for a paper receipt, and so the mistake was noticed, but if I had to wait until I saw an email, I would not have been able to challenge the charge at the time. I am still concerned whether the situation has been properly rectified, but previous experiences with Budget have been great, so hopefully all is okay now. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MADRID, ES - Reviewed by PAULINE - 06 August 2019

" Auto Europe always have the best prices, including good value excess insurance. Clear easy to use website. I have used them regularly for last 15 years for business and pleasure. "

" Quick and easy pick up and drop off. Friendly staff. Everything well explained at pick up including extra insurance which was not pushed on me. Excess block on credit card immediately released fully on return. Car new, low mileage and clean. I got an unexpected upgrade. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADRID, ES - Reviewed by SIMONA - 04 July 2019

" All good ! "

" Really efficient and hard work staff. Car and overall service was very good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DAVID - 14 June 2019

" The price you quoted should be the price I pay "

" Got charged more on arrival "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by KEVIN - 07 June 2019

" Very good. "

" Compared with several other rental companies that I have used this was hugely impressive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARK - 05 June 2019

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by IAN - 17 May 2019

" Polite and efficient, and the car was excellent. "

" This rental went without a hitch. Good car(upgraded) and efficient service. Wish it was always so! Well done Budget Madrid! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CLIVE - 01 March 2019

" Very positive, from pick up to drop off "

" The entire car hire experience with Interrent at Madrid Airport was very positive, I would recommend the company without reservation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PAUL - 10 February 2019

" Provided an upgrade to a premium car for free "

" Very good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARTIN - 24 January 2019

" pleased overall "

" good service, very good price "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by HAROLD - 15 January 2019

" Straightforward "

" Received a good deal being January, and everything was very smooth at the pickup and drop off of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by KEVIN - 10 January 2019

" Staff were excellent and the car was very good. "

" Very helpful staff and a complete contrast with my appalling experience with Keddy in October. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by FRANCESCO - 03 January 2019

" 5 * "

" Quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NIGEL - 02 January 2019

" Always a smooth experience when booking through Auto Europe. "

" Long wait at reception on picking up car. Pick up from airport only once every half hour. Apart from that a very good experience. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by CLEMENT - 30 December 2018

" Good value for money experience "

" Value for money and there was some existing damage to the car but did not take away from the overall experience. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MADRID, ES - Reviewed by STUART - 12 December 2018

" All was fine,as I expect. "

" Friendly staff,helpful and pleasant "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by DAVID - 27 November 2018

" Excellent service "

" Good all round service and good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CLIFFORD - 08 November 2018

" good "

" Took too long to pick up car. But overall a good service. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MADRID, ES - Reviewed by JAMES - 06 November 2018

" I spoke to a very helpful member of Autoeurope staff who advised me well when I couldn't get hold of Ok Rent, and did actually manage to get me through to someone. I will still choose a rental company through Auto Europe; however, next time I will be more careful about which one. "

" The person we spoke to at the counter was verging on rude, and the customer service number provided did not work when we tried to get hold of them to report some damage we had noticed which had not been reported initially (the while right habd sude if the car had been scraped when we received it). When I did get through to them via Auto Europe, the customer service representative put the phone down on me when they said they were putting me on hold. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 5

MADRID, ES - Reviewed by NICHOLAS - 05 November 2018

" call centre staff very efficient and helpful "

" helpful staff, did not insist on buying extras. Paper work reasonably quick "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANDREW - 02 November 2018

" The staff were very helpful and went out of their way to assist. It was a very good car hire experience "

" The initial car was in very poor condition with almost smooth rear tyres and lots of body damage and over 95000km. They kindly changed the car although it involved a 30 min wait, the replacement car was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DEBORAH - 01 November 2018

" Overall it was very good and we would use you again. "

" Good prices for rental and good pickup time from reception desk with small queues, only thing was our car hadn't been cleaned very well before we collected it. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MADRID, ES - Reviewed by SANDRA - 27 October 2018

" Straight forward "

" Easy, friendly, very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - 11 October 2018

" The booking process was straightforward except I couldn't find anywhere to state that a second driver would be on the hire agreement, and having to do this at the point of contact wit Inter-rent, slowed down the checking in process. "

" It was difficult to locate the Hire car desk in the terminal, as it was not in the Arrivals level but on the Departures level - very odd! It was also difficult to locate the Hire car in the car park. Little signage as to where Inter rent were located and not many staff around to ask. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by MICHAEL - 09 October 2018

" I would have appreciated a detailed local map of the airport rental parking and access to it. Traffic circulation around Madrid airport is complex and signage guiding drivers to the correct entrance is poor. Such a map would be useful and allow your handover representative to explain the access in more detail and also advise on accessible local fuel stations. "

" Excellent car and good service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 9

MADRID, ES - Reviewed by MICHAEL - 07 October 2018

" Everything worked great! "

" It was great and smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by SIMON - 06 October 2018

" Competitive rates, good vehicle but poor pickup and drop off procedures. As a regular customer of auto europe and Interrent at other locations, this was frustrating experience and would not be acceptable to customers with time constraints on arrival or departure from an airport location. "

" Exact location of desk in Madrid T1 should have been made clearer, i.e. it is on a different floor to all other car rental companies. Very slow service at desk - understaffed. Instructions about where to collect car keys unclear. Drop-off painfully slow involving not only procedures in parking area but also at service desk inside T1 "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - 01 October 2018

" Directions for returning vehicle - poor signposting - had to enquire at Europcar office where to park car. Signs at Madrid airport not very good. "

" Very quick for pick up and very helpful staff. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MADRID, ES - Reviewed by DAVID - 29 September 2018

" would recomend teh cars and service "

" very good service throughout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by IRINA - 27 September 2018

" Cheapest prices here "

" The service & car are really good. Thanks Just 2 notes: 1. Full cover insurance is too expansive - 21€/day. 2. There is a km limit - 150km/day "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JACK - 25 September 2018

" Booking was all good but not much transparency about how the pick up and drop off works. "

" Booking and price was great but picking up the car took a very long time, completely unnecessary. When I picked up from Europcar I had checked in my details before hand and it took maximum five minutes. Drop off was a little bit annoying because we had to wait for a person whilst we were urgently needing to get to our flight. Car and value was very good. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MADRID, ES - Reviewed by WILLIAM - 24 September 2018

" Overall rather disappointing because InterRent were mainly responsible for it taking over 1hr30m from my flight actually landing and finally departing. In my own experience 1 hour is more than enough at most European City Airports! "

" Location of their check-in desk far removed from all other Car Hire Companies and inappropriately sited in the "Arrivals Hall"in front of congested Flight check-in! Signs in the Car Park Area very poor. Long wait for car to be checked on return. Staff however were courteous. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CHRIS - 20 September 2018

" Please with overall service, will use again on future trips "

" Very pleased with service received during pick up and drop off. Staff polite and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by EDWARD - 09 September 2018

" All in all a very simple and easy pick up and drop off .The car was perfect for our trip. "

" The only issue was not having a sat nav point for the return of the vehicle.However that was probably down to my lack of knowledge of Madrid airport. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MADRID, ES - Reviewed by AFIF - 02 September 2018

" Overall good experience. Very competitive price "

" Friendly but under staffed "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by STEPHEN - 31 August 2018

" As above - somewhere it should mention which credit cards are accepted by Centauro. We've used other rental companies before and AmEx was never an issue. "

" This feedback is a complaint as I wasn't happy with the rental. While the car and Centauro itself were great, nobody mentioned that they don't accept American Express credit cards. As it was impossible to use another holder's credit card we were forced to take insurance at £20 a day which increased our rental price by %1000. We wish we had known that Centauro did not accept American Express beforehand, we would have taken MasterCard or Visa credit card with us. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ZIA - 23 August 2018

" Very delighted "

" It was a good experience. Counter service was good. I dropped the car off and it was just after 7.0 am but kiosk was not opened. I wanted the car checked over because I left the car in unmarked codition. I would definately recommed Keddy as a hire company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADRID, ES - Reviewed by OLGA - 22 August 2018

" The guys from pick up and drop off quiet friendly. "

" The car was very dirty when i picked it up. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MADRID, ES - Reviewed by STEPHEN - 22 August 2018

" Excellent service. "

" Excellent service throughout. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DUNCAN - 20 August 2018

" I have more confidence booking with AutoEurope than I have going direct. "

" I have always found Interrent to be great value...until now! I was bordering on rejecting the vehicle, but the In/out staff did a good job of reassuring me it would be okay, despite my confidence being shaken by the surley counter staff that processed my voucher. In this case I suppose I got what people expect from Interrent, it is just that I have previously found them to be so much better than that. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 3

MADRID, ES - Reviewed by JOHN - 24 July 2018

" Very good experience overall. Would use them again. "

" Very good service at collection and great condition of car. At return very quick just dropped keys. Now just waiting for the money that is held on card for fuel to be returned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DARREN - 23 July 2018

" Used several times and never had a problem "

" Very wuick and efficient service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ROBERTO - 05 July 2018

" The price and easiness of the booking cannot be beaten. "

" Friendly honest stuff at the airport counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MADRID, ES - Reviewed by SEBASTIAN - 23 June 2018

" No happy with ok rent a car Very disappointed "

" Left key in hire car. Contacted ok rent a car on many occasions to check and arrange keys to be sent to my home adress. Had no replay via email or no has been given multiple phone numbers and everyone just sent me somewhere else. Very unsatisfied "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANGEL - 20 June 2018

" I will recommend Interrent as a low-cost company knowing the potential extras and will recommend Auto-europe as a very realiable car rental specialist. "

" Good value for money but quite agressive when selling the additional products; i.e. insurances, breakdown... The drop-off personnel is very helpful when checking the car and before departing as well to make sure the condition of the vehicle is as described and any damage not listed is recorded in advance. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by CHRISTOPHER - 15 June 2018

" Xx "

" Very good experience. No hassle with my not taking out CDW waiver insurance or with returning car (which was checked on return and invoice issued). Although it is 'off Airport' the delay caused by awaiting shuttle is partly offset by lack of long queue in office. Only criticism is that staff, whilst pleasant, were a bit slow. But this is a minor complaint. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PETER - 18 May 2018

" A good experience apart from the insurance side, far too complicated!! "

" Ok Rent was ok but only ok. I had already opted for the insurance upgrade with Auto Europe, but was told that it didn't really cover the car with them, I had to book insurance separately with them, then the hard sell. To be honest hire car insurance with most car hire companies is CRAP, you lot just make it far too complicated to suit yourselves!! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NEREA - 17 May 2018

" They were very helpful but I think that a 24/7 service will help to avoid future problems with rental companies so problems could be solved on the fly. "

" Interrent wanted to charge me 60 euro a minute after 23:00 when the rent was meant to start at 23:00, even if there was somebody in the office to start the paperwork. They gave us a car a category lower than what we booked (mini rather than standard) and tried to charge us 80 euro to have a standard car. They did not check the car with us and gave us a car with several damages while the form showed no damage at all in the car. We had to take pictures of everything that report the issue to autoeurope. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MADRID, ES - Reviewed by FIONA - 16 May 2018

" Lovely car, worked well and very comfortable for touring round central Spain "

" The service went well though pick up was slow and the rep tried to up-sell us a lot of extras which we didn't want. Otherwise it was great. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MADRID, ES - Reviewed by HARRY - 16 May 2018

" mainly good "

" mainly good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MADRID, ES - Reviewed by KEITH - 03 May 2018

" More than happy to use and recommend AutoEurope again. "

" Everything went very well. Staff very helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - 18 June 2015

" fair price and easy to use website "

" very nice staff trhougout service, quick and easy compared to previous car hire experiences "

MADRID, ES - Reviewed by ROBERT - 07 June 2015

" Very slow collecting the car on arrival as only one desk was open. "

" See above. "

MADRID, ES - Reviewed by JOHN - 02 June 2015

" I used Firefly, and did not see Auto Europe other than paperwork. "

" Always an experience!! Queues and waiting. Endless selection of vehicles offered. Questions on charges not answered, until the paperwork is printed out and all is revealed. "

MADRID, ES - Reviewed by NICHOLAS - 20 May 2015

" You're a top company. We've used you for years and will continue to do so. Good prices and great service which inspires confidence. Reggie Sysko is the man. "

" They were ok, no hitches. Vehicle was fine and of course they offered full to full, which is cool. "

MADRID, ES - Reviewed by JOANNA - 27 April 2015

" love the fact you can adapt your booking so easily "

" lovely car and helpful staff either end. Only problems was signage to find the car rental return at the airport ( this is the same for all car rental, signage just not clear.) "

MADRID, ES - Reviewed by JESPER - 13 April 2015

" Fast and professional service, I can highly recommend Auto Eutope "

" Always good service when I arrive to Madrid. Cars are clean and of high standard "

MADRID, ES - Reviewed by DUNIA - 19 March 2015

" Easy to deal with and very competitive prices "

" Very friendly and professional staff. All documentation was clearly explained and they made the process very simple. "

MADRID, ES - Reviewed by JONATHAN - 12 January 2015

" In terms of travel to countries other than the country of rental, I would prefer it if this option could be included during the initial search as opposed to at the booking stage. "

" Very professional, quick and courteous service. "

MADRID, ES - Reviewed by JAKUB - 20 September 2014

" Enterprise Madrid T1 is great, all of the staff were v friendly and professional. "

" Enterprise Madrid T1 is great, all of the staff were v friendly and professional. I will be back. "

MADRID, ES - Reviewed by ALLEN - 16 September 2014

" customer service is very good. "

" customer service was good. "

MADRID, ES - Reviewed by CHRISTOPHER - 02 May 2014

" Easy to use "

" Very helpfull staff. The car was looking worn and shabby but overall good budget rental. "

MADRID, ES - Reviewed by ERIC - 01 April 2014

" Easy online booking process "

" Very old car (100.000km) that made a lot of noise as soon as you were driving over 100 km/h. Furthermore we had to take a bus from T4 to T1 (15Min). This is fine as the transfer is free but is nowhere explained in the reservation. Then the wait to get the car at the Firefly office was 40 minutes!!! The rental was cheap....but unfortunately now I know why. "

MADRID, ES - Reviewed by RIAZ - 23 January 2014

" This was a good service. No issues with the car, price or terms and conditions. "

" As far as the service was concerned it was as good as Europcar (identical!) and they are a good company to rent from. The price was fair and if they stay competative I will use them again. "

MADRID, ES - Reviewed by ENRIQUE - 31 December 2013

" Great service. Excess coverage is a great addition. "

" Quite new car, spacious. Very good service at the pick up office at well "

MADRID, ES - Reviewed by BELINDA - 29 October 2013

" Auto Europe on line very good however on the ground partners at Madrid airport not satisfactory. "

" Took an hour to process booking to get car. Car dirty and battered. Firefly wanted to sell us extra insurance for more than twice the full charge of the rental as Auto Europe insurance only covered bodywork not damage to lights, tyres, windscreen etc. They charge through the nose for a full tank of petrol, approx one and a half times what it would cost you at an expensive petrol station. After our first stop the car wouldn't start. No electrics. Luckily we are mechanically minded and traced it down to a very loose battery connection. A few more miles and the tightening nuts would have come off completely. Then we would have wished we purchased the extra insurance! "

MADRID, ES - Reviewed by JESUS - 29 October 2013

" This is exactly what I was looking for: a rental service where I do not have to worry about extras or hidden costs and all is included in the final price. I give you 10 out of 10. "

" My first experience with Firefly. Brilliant service: I liked that I was given a choice of car (though I understand this is not always possible), I DID NOT have to go through the stupid process of checking all the scratches in the paintwork because I was on a comprehensive damage cover. The check-in process took less than 10 min as docimentation was very straightforward. It was very late and with 2 cranky-sleepy children, I was really thankful for not having to go through all the lengthy motions of paperwork, documents etc. Car was not in pristine condition paintwork wise, but so what! The price was really competitive, and engine wise and all gadgets inside were in perfect working order. I would rate Firefly 10/10 in my first use of them. "

MADRID, ES - Reviewed by RICHARD - 19 October 2013

" Booking was easy & trouble free "

" Pick-up was completed within ten minutes, very satisfied "

MADRID, ES - Reviewed by MARK - 15 July 2013

" Friendly, helpful staff. Efficient service. "

" I would recommend the company to my family and friends. "

MADRID, ES - Reviewed by MANUEL - 10 July 2013

" Never had any problems, I am recommending Auto Europe regularly to friends and family. "

" Car was ok and employee friendly. I did not appreciate, however, their custom of obliging you to return the car with empty tank (receiving it full), and automatically charging you a full tank at their fee, which is more expensive obviously. This is nothing else than a hidden extra fee, some might say a scam. I wouldn't want to deal with Firefly in the future. "

MADRID, ES - Reviewed by CHARLES - 03 July 2013

" We booked a car for a trip from Madrid for a good price through Auto Europe and got a voucher for Advantage. . When we arrived at the airport we found that Advantage had been re-branded as Firefly (but was still part of the Hertz group). This caused a little confusion at first and, although the transaction worked well enough, the deal wasn't as cheap as it first seemed. "

" When we arrived at the airport we found that Advantage had been re-branded as Firefly (but was still part of the Hertz group). Service at the airport was o.k. but we realized sometime later that the charge for a full tank of fuel was pretty high when we got around to checking how much fuel the vehicle actually held. There was also VAT charged at 21% on top of this inflated fuel price. The car had a few scratches and scuffs but otherwise was what we expected. We covered around 1,000km in six days and the car drove well enough during that time. We may use Firefly again but I will be sure to check the extra charges very carefully. "

MADRID, ES - Reviewed by MICHAEL - 16 June 2013

" Excellent service with great rates. Avis st Madrid were first rate. "

" Great, efficient. "

MADRID, ES - Reviewed by PAUL - 06 June 2013

" The reason I chose Auto Europe to hire a car was I knew which company was providing the car before final booking. Although Auto Europe did not offer the cheapeast price they did offer an exceptable Car Hire Company to me.(Budjet Avis). "

" Quick / Effecient "