ALAMO CANADA Car Rental Reviews

CALGARY, CA - Reviewed by ELIZABETH - 07 September 2025

" As stated earlier my experience was positive "

" The experience was very good easy pick up and drop off. The car did have 'maintenance due' sign displayed though on the dashboard so just a bit anxious that something might go wrong. Luckily nothing did. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OTTAWA, CA - Reviewed by KATHERINE - 26 August 2025

" Easy to book in line- good value "

" Easy to book online. Easy pick up and drop off Great to have additional drivers included Shame about different location charge but understand why!! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by ANTONY - 26 July 2025

" All good, thank you. "

" Outstanding service from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by NIKOLAS - 09 July 2025

" As noted in box 3 this is based on Auto Europe settling this upsetting issue. My contract was for 35 days as the Auto Europe document. "

" Unfortunately having completed a wonderful experience driving around the USA & Canada, Alamo have ignored the Rental contract I have and charged me an extra 5 days. They repeatedly say that "we only do maximum of 30 days rental"! I have advised Auto Europe of the matter and hope this will be resolved immediately. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by TREVOR - 04 June 2025

" See above "

" After a long flight I felt that I was pushed into an upgrade that was not necessary, plus all additional costs involved in the process were not identified by the agent. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by ANDRZEJ - 29 April 2025

" Excellent speedy response and welcoming staff "

" Fantastic service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by DAVID - 23 March 2025

" Very pleased "

" Excellent prompt service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by TOM - 13 March 2025

" The free tank of fuel, free snow tyres, free extra 2 drivers was not clearly communicated to the rental company. That lead to some very stressful and expensive conversations with AutoEurope to resolve. You really need to sort that out. "

" fine "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OTTAWA, CA - Reviewed by MICAH - 26 February 2025

" All good; 4th time booking in Canada from UK with good experience "

" All fine. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VANCOUVER, CA - Reviewed by ANDREW - 22 February 2025

" To my surprise, the price quoted for the original contract that I booked months before my trip turned out to be significantly more expensive than the price being quoted for the same terms just days before the hire. I ended up having to cancel the first booking and then rebook for a better price. "

" Desk at Vancouver was pretty straightforward. I had ordered a compact SUV. First car given wasn't particularly clean and upon checking the vehicle, the front windscreen washers were inoperative (the rear washers were fine). The guy dealing attempted to fill up the washer bottle, but it was clear to me that there was a blockage problem with the washer jets (which is not tenable). I told him I would not be taking the vehicle in this condition and he then offered to swap to another vehicle, which was newer and in much better condition. The vehicle return process at Vancouver Airport was simple and efficient, with friendly and helpful staff. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OTTAWA, CA - Reviewed by NICHOLAS - 04 January 2025

" The vehicle had 'All Season' tyres fitted. These are not the same as the 'Winter' tyres advertised on your rental confirmation. This is misleading. If you say that 'Winter' tyres are included then that is what I expect to be fitted. 'All season' tyres do not perform as well as 'Winter' tyres in winter conditions. Please amend your information. Sadly, I no longer trust the accuracy of your website. "

" Alamo rental was excellent but please see my comments in section 5 below regarding tyre fitment. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VANCOUVER, CA - Reviewed by LLOYD - 03 January 2025

" Use Autoeurope 3/4 times a year and as stated in previous comment efficient and easy to deal with "

" Always look to use Alamo when in the States or Canada, never no issues in pick up or dropping off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ROB - 30 December 2024

" Did not get the car ordered, paid for a deal with winter tires and 7 seater luxury SUV, on pick up i was provided neither of these. Did not get what i was paid for. Will not use autoeurope or alamo again. "

" Did not get the car ordered, paid for a deal with winter tires and 7 seater luxury SUV, on pick up i was provided neither of these. Did not get what i was paid for. Will not use autoeurope or alamo again. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by ANTHONY - 29 November 2024

" Excellent "

" It was fast and speedy service with very friendly staff. The drop off was the quickest and easiest that I have ever done. Also due to traffic problems in Toronto I was unable to fill the car up before I returned it and they only charged me what I would have paid to fill it up myself. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OTTAWA, CA - Reviewed by DAVID - 05 November 2024

" Very high drop off fee. Highly unnecessary "

" Unfortunately I was charged a very large drop off fee. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OTTAWA, CA - Reviewed by JEAN - 13 September 2024

" Perfect. We use Auto europe for our trips to Canada every year. They offer outstanding service at a competitive price. "

" Quick efficient check in on arrival from our long haul flight. Staff were polite and informative. Drop off couldn't have been any easier. The car was great for our needs had all required features.p "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ADRIAN - 19 August 2024

" All good "

" All good except the extras "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by WAYNE - 18 May 2024

" Overall a great experience. "

" Staff showed me the car so I could decide if it was big enough before renting and provided an upgrade. Efficient pickup, nice car which was very new, and very easy return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DAVID - 15 April 2024

" Excellent hoping our orlando rental goes as smoothly "

" Our inward journey to toronto was delayed by over 2 hours and and I was worried about pickup. No bother all very quick and efficient and no attempt to sell extras and we got an upgrade. Lovely vehicle and drop off in Montreal downtown was very easy. Only moan the high one way charges in Canada, but that is not the fault of Auto Europe "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by SCOTT - 24 March 2024

" Excellent vehicle for our trip - Jeep Wagoneer. A better drive than what we've hired before - Chevy Tahoe. "

" Very good service from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by JASON - 22 February 2024

" Trusted service provider using the reputable rental agents - value and reliable service "

" Trusted provider - easy process, good car and reasonable rates - great deal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by JEAN-PHILIPPE - 05 November 2023

" Easy and good price "

" Everything went well and everything was included so no surprise! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ALEXANDER - 20 September 2023

" Experience great with Auto Europe "

" Very pleased generally with quality of vehicle and service. Had a choice of Chevrolet Blazer, Nissan Rogue and Ford Edge. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by EDWARD - 12 June 2023

" Easy to use with friendly and well explained service "

" Easy to use with friendly and well explained service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ALAN - 25 May 2023

" condition of the car was poor "

" The car had a lot of damage, in excess of the allowed guidance, none of which was recorded. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

TORONTO, CA - Reviewed by DAVID - 14 March 2023

" Very competitive solution offered and the link with Alamo was seamless. "

" Convenient to arrivals, pleasant & courteous staff and a swift pick up and drop off experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

QUEBEC CITY, CA - Reviewed by PATRICIA - 18 October 2022

" Collection was unpleasant. The Alamo person was rude and unhelpful. After signing my name in ? 20 different places we were given keys and for the rest - the warning lights, changing the GPS from kms to miles and from French to English - we were driving from Quebec to Portland ME they did not want to know and were I repeat rude almost abusive. An exceedingly unpleasant and worrying experience "

" We had asked for a Toyota RAV 4 and got a bigger vehicle - a Chevrolet Blazer which was more thirsty on gas. The rear door would only work manually, and a whole series of warning lights kept appearing and continued to appear for the duration of the hire. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by MARY - 18 May 2022

" It seems that the car hire companies class Auto Europe as a third party and then enforce their rules of payment. Never experienced this with other websites "

" Despite taking out extra insurance cover with Auto Europe, staff still try to sell more insurance referring to third party and not recorded on their screen. Also despite offer of 3 free drivers on Auto Europe website , I was charged a daily rate and told that I had booked through third party "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by ANDREW - 17 September 2019

" Please see above. "

" I thought I had paid for totally comprehensive / no excess cover with AutoEurope when I booked, but was told this wasn't the case when I arrived and I ended up having to pay an additional CAD 74.46 (which included roadside cover). I feel this was misleading and wish this to be investigated. Also, the Garmin Sat Nav unit was pretty much useless and over-priced. Thank you. Gavin Dean (00 44 7887 247 001 / gavin_dean@btopenworld.com). "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by JAMES - 11 July 2019

" It's the first time that I've used an agent to hire a car and I was a bit sceptical. I was wrong, price was better than I could get and it was a quick (no extra's sales pitch)pickup and drop off. "

" Like most car rental companies, they offer a 'Ford' or similar. It's never been a Ford in all my hires. The Mitsubishi was okay though. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by PHILIP - 01 July 2019

" Every thing find just the sevice at the airport seemed only interested in the up grade not the custom "

" Hi Up grade the car as advised a the airport in Canada was told the ford Explore we would have a tom tom sat nav so went with a built in sat nav Infinity QX 60 GREAT CAR NO PROBLEM For this up grade cost CAD $630.00 Looked at Ford Explore see that they have sat nav built in poor info at airport "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by MARCO - 09 January 2019

" Will use again "

" Friendly and efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by FRANCESCO - 06 January 2019

" Excellent "

" Very easy. They were not pushy like other car rental companies had been in the past at Dorval with insurance products. I would definitively consider them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OTTAWA, CA - Reviewed by SUZANNE - 05 January 2019

" Hello... I have hired cars through Auto Europe often and have always been impressed with prices that include insurance on the car. In Canada Dec. 2018, because of a serious medical condition that obliged me to fly back to UK urgently, I had to return the car 4 days early (do have receipt of delivery). Is it possible to get a refund for these four days. Car was returned on December 29th, in stead of Jan. 2nd. thank you for your attention. Suzanne Johnson "

" Staff were extremely helpful, polite and accommodating. The car was in perfect condition and we were not made to feel awkward for hiring car through Auto Europe. Thank you Alamo at Ottawa International Airport. Suzanne Johnson "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by IAIN - 07 August 2018

" X "

" X "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by LAWRENCE - 16 December 2013

" the only problem I had was to get confirmation that hand controls could be added to the car. it took 3 days to do this causing me a bit of stress. auto-europe did not call to confirm when they said they would do. However, the car was delivered as promised and at a good price. "

" very good. we delivered the car back to terminal 1 and they gave us a lift to terminal 3 to catch the shuttle for the hotel. We were unaware that the car could be dropped of at any Alamo. very good service. "