ALAMO BY ENT DENMARK Car Rental Reviews

COPENHAGEN, DK - Reviewed by ANDREW - 05 September 2025

" AutoEurope is fantastic value and high quality service each time "

" Good service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

COPENHAGEN, DK - Reviewed by DARRIN - 22 July 2025

" Great hire company "

" Easy friendly pick up - great car - great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by SUZANNA - 27 April 2025

" All was good "

" Very observant and good customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by ANDREW - 25 November 2024

" All in all very satisfied and would be happy to repeat. "

" Very friendly and helpful staff at pick up and drop off. Car was upgraded to an extremely comfortable vehicle that was a dream to drive. Everything went perfectly. Would recommend. Just keep to the speed limits and pay for your parking! Oh, and no problem taking the car on ferries, after all Denmark is all islands. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILLUND, DK - Reviewed by ELLEN - 04 October 2024

" Very happy with Auto Europe and Alamo "

" very happy with the rental experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILLUND, DK - Reviewed by SIMON - 18 August 2024

" No real issues with the booking but as with any third party I may well look to go direct next time "

" Very simple for one reason. They took a £600 deposit off me before releasing the car and I still await the return of that 5 days later. My contract ended at the point OI returned the car in an identical condition to that which I hired it so the deposit should be placed back on my card immediately when I am told it will take up to 7 days for the bank to release. Unacceptable customer experience. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

COPENHAGEN, DK - Reviewed by NATHALIE - 21 July 2024

" The booking part is very easy. "

" The car smelt of smoke, clearly another renter had been smoking in the car. I told the guy at the desk I would be driving to Sweden. He said OK but nothing about any extra charges. When I dropped off the vehicle, the guy said he saw I had said I was going to Sweden and I asked if there were any additional charges due on my rental, he said no as they do not charge for roadside assistance in Sweden. After a couple of hours, I received an invoice for DKK357 and a credit card charge for £40.00, for roadside assistance. If they are going to charge for roadside assistance, they need to tell customers, not just charge it on a credit card after telling me that there is no charge. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

COPENHAGEN, DK - Reviewed by FARIBA - 14 June 2024

" Basically, unavailable when there is a problem "

" Horrible, unprofessional staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BILLUND, DK - Reviewed by MARTIN - 25 April 2024

" Will use again when travelling to Billund Airport "

" Very friendly and excellent customer service. The ability to do an online checkin prior to arrival was great - it meant the whole process was speedy and hassle free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by NADIA - 06 June 2023

" Cheap and fuel wise cheap too. Good overall car for the price. "

" Friend and helpful staff who were flexible in our needs for the car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

COPENHAGEN, DK - Reviewed by MICHAEL - 04 January 2023

" All good "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by PETER - 28 December 2022

" Absolute pleasure dealing with your company and providing price is competitive, then i will definitely use your company again. "

" Just so easy to deal with your company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by MARIANNE - 28 November 2022

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by MATTHEW - 15 September 2022

" No reason not to recommend them "

" Car had a few marks on the outside but did not affect the car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

COPENHAGEN, DK - Reviewed by KEVIN - 16 June 2022

" Well prepared car with no issues. "

" Very easy and stress free process. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by EVA - 06 August 2020

" Very helpfull staff at Copenhagen Airport. "

" I had nerver driven an automatic car before . I was shown and given plenty of time to try myself. Thanks to the staff at the desk at Copenhagen airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by COLIN - 17 February 2020

" We're a frequent customer of Auto Europe and value their prompt, reliable and good value service. We (my wife as lead driver) have already booked our next rental commencing Feb 21st. "

" They were so kind to give a model upgrade on presenting my voucher. This was a nice start but later received a pleasant surprise in the following unexpected service. At Copenhagen airport, you have to travel on a complimentary bus for 10 minutes to come to the on-site car rental companies; not a easy task when travelling with baggage and a person with restricted mobility. On returning our rental car, ENT staff dropped us and our baggage off directly at the terminal entrance saving us the hassle and stress of the poor airport infrastructure. I has called in advance, talking with Mads, who helped to arranged the above service. It was much appreciated! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILLUND, DK - Reviewed by ANTHONY - 10 February 2020

" Very Good "

" Very Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by GARY - 28 January 2020

" Continue to use weekly "

" Good service "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BILLUND, DK - Reviewed by LINE - 10 January 2020

" Depends on how you deal with this complaint "

" We were not told about the condition of the vehicle. We weren't given an explanation on the different excesses. Ultimately, we were charged 5800dkk for a single flat tyre that we believe was already punctured when we rented, but we weren't given any warning that this wasn't included in the standard excess "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BILLUND, DK - Reviewed by MORTEN PALMPA - 07 January 2020

" The drop off in billund is a bit far away "

" ..... "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by GARY - 09 December 2019

" Easy from start to finish with Auto Europe "

" All good , dropping off is only an issue due to the time the bus takes to leave and the infrequency of them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by ANDREW - 16 August 2019

" Everything went smoothly "

" Very long queue at car collection, but staff were friendly and helpful. Decent car which did what was needed. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by ANDREA - 04 August 2019

" It was fine, I'd happily rent from Alamo again "

" Very straightforward rental, instructions clear. Drop off was quick and hassle-free. Invoice confirmation was rapid and as expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BILLUND, DK - Reviewed by ALLAN - 03 June 2019

" No problems at all, excellent service "

" No problems at all, very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by HUGH - 22 April 2019

" Amanda at enterprise in Copenhagen is great "

" The free upgrade was the thing that made my holiday, I'm so grateful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILLUND, DK - Reviewed by JORGEN - 27 February 2019

" All great exept waitingtime by pick up. "

" There was waiting time at pick up. Otherwise great. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by STEPHEN - 23 December 2018

" Good prices. Excellent value. Good communication. "

" Very efficient and smooth operation. Excellent customer care and car perfectly presented. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILLUND, DK - Reviewed by DARREN - 07 December 2018

" Please see number 3. "

" Excellent the whole experience. Would highly recommended Alamo. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by KLAUS - 07 December 2018

" No problems, but I think you should refine your agreements with the car rent companies to avoid "re-negotiations" at pick up. Please also try to increase the "Zero Excess" options ass they seem to give less hassle at pick up. "

" When picking up my car car, counter staff told me that I could not have unlimited miles, but only 100km/day. They said it is not possible for a resident in Denmark to get unlimited miles. I insisted that since my voucher indicated unlimited miles and since AutoEurope knew I was a resident in Denmark, I must have as indicated in the voucher. They "made an exception in this case", but said it would not be possible in the future. Also they added a "Road Side Assistance" fee, because I was taking the car to Sweden. When booking the car on the AutuEurope web-site, I mentioned the car should be used in Sweden. Actually, the car was on request", because it should go to Sweden. The compulsory "Road Side Assistance" (not an add-on option) fee should be included in the rental fee and not bargained at pick up. It is a hassle to discuss conditions with counter staff, when you really have no options at that time. I chose the specific car because of the conditions and the price. This should then not be renegotiated when picking up the car at the airport. Alamo (or rather Enterprise) were supposed to block 5.100 DKK (610 GBP) on my credit card. They didn't, they withdrew it and only returned it 8 days after the rental ended. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

COPENHAGEN, DK - Reviewed by HELLE - 05 December 2018

" Auto Europe offers great prices and I have already recommended it to friends. But the location of car rental at Cphg airport is a nightmare. Miles away and difficult to find the shuttle bus that takes you there. I would also recommend that you hand out a map of the location to make it easier to find your way to and fro by car. "

" The person at the counter was extremely friendly, but I thought I could have been given more details about the car, e.g. what type of petrol it takes, how to work the radio and sat nav. Also, the car was parked miles away... "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by MARK - 20 November 2018

" EASY TO DEAL WITH, GOOD PRICES "

" THE FIRST TIME WE GOT THE ACTUAL MODAL OF CAR THAT WAS BOOKED. VERY NICE CAR. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by LENA - 23 October 2018

" Straight forward "

" Very friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILLUND, DK - Reviewed by ELLEN - 21 October 2018

" Everything went as well as you could have wished "

" Polite and painless! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

COPENHAGEN, DK - Reviewed by DAVID - 07 October 2018

" The vehicle return was quick and easy with no hassle. "

" very quick and easy at collection desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by SHIRLEY - 08 September 2018

" Loved driving the Cleo - great wee car and good price. "

" We struggled to find the shuttle bus to take us from the terminal to the car hire place so ended up having to walk in the dark. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

AALBORG, DK - Reviewed by HENRIK BØGVAD - 05 September 2018

" it should be easy to rent a car and this was very easy !!! "

" very kind and cool alamo staff !!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by MICHAEL - 05 September 2018

" Good communication all throughout. Clean car "

" Good customer service. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by MICHAEL - 01 September 2018

" ONE OTHER POINT - I PAID FOR EXTRA INSURANCE TO COVER THE EXCESS BUT WAS TOLD THAT THIS WAS NOT PROVIDED BY ENTERPRISE BUT BY A THIRD PARTY. HENCE, IF THERE WAS AN ACCIDENT, I WOULD HAVE TO PAY THE EXCESS AND RECOVER THE COST FROM THE 'THIRD PARTY'. THIS MEANT THAT A TEMPORARY CHARGE WAS PLACED ON MY CREDIT CARD. "

" I BOOKED A MONDEO OR SIMILAR BUT WAS OFFERED A KASHKAI (WRONG SPELLING?). HAVING HAD THE MISFORTUNE TO DRIVE A KASHKAI BEFORE, I HAD RESOLVED NEVER TO DRIVE ONE AGAIN AND ASKED FOR AN ALTERNATIVE BUT NOTHING WAS AVAILABLE IN THE SAME CLASS OR EVEN SOMETHING SMALLER. ACCORDINGLY, I ACCEPTED AN AUDI 4 ON PAYMENT OF AN EXTRA 630DKK. I WAS TOLD THAT THERE MIGHT HAVE BEEN AN ALTERNATIVE AVAILABLE IN THE 'RETURNS' BUT AS THEIR 'PHONES WERE NOT WORKING, THIS COULD NOT BE REVIEWED. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by ANDREW - 28 August 2018

" I will definately use AutoEurope and Alamo again, as the service was very efficient and professional, very reasonably priced, and the web site was very easy to use. Staff were very help on the phone, when I enquired about taking the hire car to Sweden. Very satisfied overall! "

" I was very satisfied with my experience of collecting and dropping off the car at Kastrup, CPH. I didn't get the automatic car I ordered (a VW golf) but got a large mazda saloon, which made driving around the small Danish towns a little tricky. A VW golf would have been ideal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by ANTHONY - 27 August 2018

" Smooth pick up and drop off. Friendly efficient staff. "

" Great service at the desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILLUND, DK - Reviewed by SARAH - 17 August 2018

" See above "

" Charging for GPS when a car has GPS built in is a rip off. I was told it needed to be activated which talking to someone in the car industry is not true. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

COPENHAGEN, DK - Reviewed by JOHN - 15 August 2018

" Your process is fine, and I have a refund request pending. My 10 rating might change if the refund isn't forthcoming in a reasonable time, though! "

" My flight was delayed and, despite having the flight details, the rental location was closed when I, and other customers on the same flight, arrived at the counter. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COPENHAGEN, DK - Reviewed by OLIVER - 20 July 2018

" The car I booked was described as a 'Ford Focus Estate or similar'. However, when I arrived at Copenhagen I was offered a Renault Clio estate. I understand that I would not necessarily receive a Ford Focus, but a Renault Clio is substantially smaller and not what can be classed as being 'similar'. A 'similar' car would have been something along the lines of a Renault Megan Estate, VW Golf Estate, Vauxhall Astra Estate etc. The Renault Clio that I was offered was not large enough for me, my family and our luggage. It was starting to get late, my two children were getting hungry and we still had a few hours of driving to get to our destination. As such, we were pressured into upgrading the car (to a Skoda Octavia Estate). This upgrade was at significant extra cost, which should not have been required. "

" The car I booked was described as a 'Ford Focus Estate or similar'. However, when I arrived at Copenhagen I was offered a Renault Clio estate. I understand that I would not necessarily receive a Ford Focus, but a Renault Clio is substantially smaller and not what can be classed as being 'similar'. A 'similar' car would have been something along the lines of a Renault Megan Estate, VW Golf Estate, Vauxhall Astra Estate etc. The Renault Clio that I was offered was not large enough for me, my family and our luggage. It was starting to get late, my two children were getting hungry and we still had a few hours of driving to get to our destination. As such, we were pressured into upgrading the car (to a Skoda Octavia Estate). This upgrade was at significant extra cost, which should not have been required. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by BRIAN - 13 July 2018

" Well presented, good quality car. "

" Easy booking via website. Counter staff and return staff very friendly and very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by JESSICA - 13 July 2018

" Great service but could have done with more staff at the pick up desk as there was quite a queue "

" Great service but bed "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by DAVID - 05 July 2018

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by PETER - 29 June 2018

" Great staff and very efficient pickup and drop off. No issues at all! "

" Very courteous staff although we had a bit of a wait for the car. However we had a free upgrade so who's complaining! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILLUND, DK - Reviewed by STEVEN - 18 June 2018

" Easy to use website with the best deal I could find on the internet. "

" Good overall experience with an excellent car. Counter staff friendly and quick collection/drop off experience. Only let down when dropping car off, as road to drop off area was blocked by maintenance crews for road painting and there were no detour signs for an easy alternate route. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10