Auto Europe
- North America
- Central America
ALAMO NEW ZEALAND CUSTOMER REVIEWS
- 6.5
- 8.2
- 7.8
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT NEW ZEALAND Car Rental Reviews
Average Rating for ALAMO BY ENT :
Showing Results 1 to 6
Page 1 of 1
AUCKLAND, NZ - Reviewed by ANDREW - 07 March 2020
" Auto Europe are great, but they can't be expected to know about every hire company's mal-practices. Definitely don't hire from Alamo-Enterprise in New Zealand. We made a subsequent NZ hire with Thrifty (again through Auto Europe) and they were good. "
" Definitely avoid this car rental company in Auckland. If you have any claim for damage you'll be in deep difficulty. Their back-office processes for dealing with any car damage are broken - after a month, I still have no reply and I am awaiting a refund, and the 'problem' was a puncture, nothing more. The puncture occurred because the tyre provided on the car was well worn. Also customer service assistant lied to me (or was ignorant) about how the process would proceed. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
AUCKLAND, NZ - Reviewed by GEOFFREY - 20 February 2020
" Alamo tried to sell me additional insurance, despite me having full insurance from Auto-Europe "
" Car was not ready at the agreed time, 45 minutes late. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by JEREMY - 08 February 2020
" Very good overall, but as far as Auto Europe is concerned it needs to be made clearer what the excess insurance covers and what insurance requirements are applicable in country of hire. "
" Experience from Alamo very good, staff were very helpful, prompt and efficient. Only a couple of downers. Firstly the $200 bond taken out on my credit card has not yet been recredited ( 5 days) and apparently could take up to10 days. and secondly I ordered a Corolla but got a Falcon although they said it was in the same class, I think it is an inferior car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AUCKLAND, NZ - Reviewed by ANDREW - 07 February 2020
" We often use Auto Europe and we think it gives a great service. I have probably hired 30 times with AE and never given a negative review until this one. "
" I don't think Alamo deals with problems/damage in a satisfactory way, so I would advise users to avoid using them. In our case, we returned the car using the spare wheel with a punctured tyre in the boot - cause unknown, we found the tyre flat as we were about to drive off on the last day of hire. We were required to pay NZ400 (ie considerably more than the cost of a new tyre let alone a puncture repair) and the company gave no acknowledgement that the tyre was a well-worn one close to its legal limit, and that this might have been a factor. We were told we would get a credit when the true cost was known within a day, but a week later the matter has still not been resolved. I don't like the Alamo attitude that the customer is guilty until proved innocent, and I resent being out of pocket. It's shame, because their staff were polite and efficient; but they have bad company policy procedures that they have to enforce. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CHRISTCHURCH, NZ - Reviewed by STEVEN - 24 January 2020
" Pick up and drop off was at the terminal which was great, no shuttle to bother with. "
" The car was ready for collection as soon as we arrived it was parked just outside the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by NICOLA - 17 May 2018
" Easy to book and collect and drop off. "
" Great service, lovely little Mitsubishi car for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9