Auto Europe
- North America
- Central America
ALAMO POLAND CUSTOMER REVIEWS
- 8.6
- 9
- 9.4
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT POLAND Car Rental Reviews
Average Rating for ALAMO BY ENT :
KRAKOW, PL - Reviewed by DOUGLAS - 18 April 2025
" Superb "
" Very polite staff. Very nice car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by AHMET - 05 March 2025
" Our advance reservation was cancelled by Aloma at the desk. Pick was 10 am but we arrived at 11.30 due sickness after landing because of our little girl. No call received before cancellation. Our car was given someone else . I never experienced before. We have been offered £500 worth vehicle instead of £120 was paid In advance. All other car rental companies were fully booked . We made a complaint but no refund received. First day at Krakow was nightmare due to not to have a car and further ravelling to another city over 4 hours . We made a complaint but no refund received. Never again "
" Alamo in Poland ??? Never -ever again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by PETER - 03 March 2025
" Please see above "
" Very pleased with the service provided by the staff on pick up, they were quick, friendly and helpful. However, one thing that I wasn't quite so pleased with was being given an automatic rather than the manual that I had booked. I am aware, when booking, that it states that you might not get the exact same car as you request. It was suggested that this was an upgrade but surely, just like any other product that you buy, you should reasonably expect it to be much the same as the one you book. I don't consider that being given an automatic rather than a manual to be like for like. For this reason I have marked down my customer experience and feel that some sort of recompense should be offered. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by JANINA - 26 February 2025
" As above "
" I paperwork received to this day "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 5
WROCLAW, PL - Reviewed by WOJCIECH - 12 February 2025
" Excellent "
" Perfect like always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by AGNIESZKA - 12 October 2024
" Very good "
" Great , friendly and professional service, nice clean vehicle- thank you, will recommend to anyone. Happy customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by RICHARD - 05 September 2024
" No dramas, just car rental as it should be. "
" Car rental as it should be. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by JOHN - 09 July 2024
" Very good "
" All good, very smooth and qui "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KATOWICE, PL - Reviewed by DAVID - 20 May 2024
" Very good. "
" Very friendly and extremely helpful staff.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by ROBERT - 13 September 2023
" Very efficient booking process. Easy to change reservation. No real complaints. "
" Rear shelf was missing, which meant that the contents of the boot were visible. This created some problems with security. I sent an email about this but did not receive a reply. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WARSAW, PL - Reviewed by ROBERT - 20 June 2023
" Despite a few hassles, I would still recommend Alamo. I have used them before and will continue to do so. "
" The tyres were underinflated, as indicated by the warning lamp on the dashboard. Surely, this should have been checked before the car was handed over. By the time I noticed it, it was too late to return to the pick up point. Although I ordered SatNav, the car itself did not come with in-built SatNav, nor was I given a portable device. When I received the final invoice, I was charged for SatNav. Alamo quickly rectified this when I pointed this out to them. In addition, the counter staff at the pick up incorrectly recorded my driver's licence number, which meant that I was not able to open the documents that were e-mailed to me. Not a big deal, just annoying. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by ANDREI - 17 March 2023
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by JAMES - 18 January 2023
" I have gone with Auto Europe for over 15 years however when an issue arose, we found the obstacles that where put in place where all by Auto Europe and not Alamo who we ended up going to direct who where very helpful and managed to resolve the issues swiftly and efficiently, Auto Europe's call handler did her best but was guided by her manager who tried to get us to cancel and rebook when it was completely unnecessary and would have cost us an additional £255. The protocols in place for the call handler where very limited and need to be reviewed if you want to retain loyal customers. "
" After an exceptionally professional, courteous and very helpful experience on arrival this was somewhat marred on departure by an accusation that we had damaged a wheel during our hire, this was obviously untrue as our photographs showed at the time. The reason we went with Alamo was we have always had a good experience with them and they have always been honest and easy to deal with unlike a lot of the rogue companies, they are not the cheapest but one of the more reputable . Instances like this do nothing for there reputation and although probably just an oversight, had I not had photographic evidence it would have been to my expense. I am due to visit Krakow again in 3 weeks and have already booked with Alamo prior to this visit, However I may review this booking. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by JACEK - 12 May 2022
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WROCLAW, PL - Reviewed by KUBA - 29 April 2022
" Great experience on every step. Polite and helpful customer service. "
" Great experience on every step. Polite and helpful customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
POZNAN, PL - Reviewed by MARK - 09 April 2022
" Stress free and reliable service. Very satisfied customers! "
" Friendly efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by SALLYANN - 07 November 2021
" Alamo fortunately had a car I could rent and as a frequent renter (every 3 weeks) but cost me a further 150 euro "
" Not a good experience this time, I had not changed my arrival time so the car although completely pre-paid was not available for pick up!!! No notifications about this and was told by customer service it was in their T&C about the delay in pick up. For me absolutely NOT acceptable when I have paid for the car in full!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KRAKOW, PL - Reviewed by SIMON - 20 October 2021
" Ok but let down by lack of information and a piss-take fee. "
" I was unaware that I'd picked up the car about an hour early resulting in the return being about 90 mins over. I was charged an additional fee for being slightly over the contract period. Had I been made aware this would be the case I could have least worked around it. A day and a half additional rental as a penalty is beyond a joke and not something I have ever experienced with your competitors. The staff etc were fine but they should have made me aware of the potential of a late return fee due to an early pick up. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by DARIUSZ - 15 September 2021
" Recommended for confidential rental. "
" Can be taken to any EU country for small charges. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
POZNAN, PL - Reviewed by SIMON - 06 August 2021
" Overall very happy with the service and experience. Could've been improved by newer better condition car. "
" Staff and customer service were excellent. Car was Ok and served it's purpose but showing it's age for the price. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
KATOWICE, PL - Reviewed by ROBERT - 22 April 2021
" Very professional. Would definitely hire a car again. "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by MYLES - 24 September 2020
" Good in-airport experience "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by ROBERT - 20 September 2020
" Auto Europe managed to find me a deal with a reputable name (Alamo) at a very reasonable price. What more could I ask for? "
" Apart from what seemed an attempt to persuade me to upgrade to a larger car with SATNAV, and then being given the size of car I reserved which had SATNAV anyway, it was the most seamless car hire experience I've ever had outside the UK. Returning the vehicle was very straightforward and involved no waiting whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by OSMAN - 27 August 2020
" as above. I will never be renting a car again. "
" I rent and paid for a car online. When I got there to collect it I had to wait 2 hours with 2 little kids because nobody was at the desk. When the staff fnally arrived he said he only needed couple of signatures. But it didn't end there! I requested two car seats but didn't go ahead with them as I was going to be charged €120( I could buy 2 brand new seats for this price) the guy asked then for a credit card to secure deposit. We did not have one, we have never had it, but we both had debit cards. He said in this case we are forced to buy a full protection insurance which I after found to be included with a package I have already paid for. We ended up paying over £320 double what was shown on the website. People please be aware. These people want to take every penny possible out of you! They used the chance that our kids were allover the place and we wanted to be out of the airport as we had 4 hour journey ahead of us. Proper fraud! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by DARIUSZ - 23 August 2020
" Always used Auto-Europe and very happy overall. "
" Very pleased with the service received by Alamo, speedy pickup my car been upgraded to saloon Corolla, originally booked small family Yaris size, been told that for small extra (€2 a day) could get bigger car and reluctantly agreed to pay that, later fund out that there was no other car so presumably would get it anyway but happy overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by DAVID - 01 April 2020
" due to covid19 my flight was cancelled and when i wanted to cancel my reservation i wasnt allowed although it was just about 48 hrs prior to booking "
" due to covid19 my flight was cancelled and when i wanted to cancel my reservation i wasnt allowed although it was just about 48 hrs prior to booking "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by PIOTR - 24 February 2020
" Good service, friendly staff , quality car "
" Good service, friendly staff , "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GDANSK, PL - Reviewed by DARIUSZ - 12 February 2020
" Highly recommended. "
" Easy collection easy drop off. Very friendly staff. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BYDGOSZCZ, PL - Reviewed by KRZYSZTOF - 26 January 2020
" As above comment. "
" Friendly staff and good service. IMPORTANT!!! Please change the tablets your agent use!!! I have been asked repetedly to confirm my agreement by "finger-signing" on the tablet which front glass was cracked and broken. This could cause a potential cut injuries. This poor practice is dangerous and unprofessional. Please use SAFE tools at work and eliminate this hazard. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
KRAKOW, PL - Reviewed by KRZYSZTOF - 03 January 2020
" Booked mini , recived estate. Fuel not in Full, Deposit still not back , 3 weks late. AWFUL "
" Negative! Will not be recomending "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
KRAKOW, PL - Reviewed by ALEXANDER - 07 December 2019
" Excellent in every way. Some other companies will claim for fake damage - don't risk it - these were super efficient and honest. Clean car in good condition- I will use them again "
" Super efficient and honest. Clean car in good condition- I will use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by BARRY - 20 November 2019
" The staff were very friendly and helpful. The car was extremely nice and clean, it was a shame to give it back. "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by ALINA - 08 November 2019
" easy and all went well "
" all was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GDANSK, PL - Reviewed by JADWIGA - 17 October 2019
" Hassle-free collection. Extremely polite and friendly staff. New clean car, speedy drop off clearance confirmation email. Will rent from Alamo again. "
" Hassle-free collection. Extremely polite and friendly staff. New clean car, speedy drop off clearance confirmation email. Will rent from Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by DANIEL - 18 September 2019
" Good "
" Perfect if it wasn't for a car that had a broken boot. They staff changed the car though in reasonable time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KRAKOW, PL - Reviewed by LESZEK - 14 September 2019
" Highly recommended "
" great customer service, smooth and hassle free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by PAWEL - 27 August 2019
" good value "
" nice and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by ANNA - 20 August 2019
" I used to rent a car thorough autoeurope as they are excellent company, very good service and trustworthy "
" Very smooth car hire company, excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by GRZEGORZ - 20 August 2019
" All good "
" All good apart from my deposit on credit card was held for an other 3 weeks after i returned the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BYDGOSZCZ, PL - Reviewed by MACIEJ - 09 August 2019
" Good offer, good insurence and e-mail comunication. "
" Good Service, quick procedure, call before to discus your car choice to reserve SW option. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
POZNAN, PL - Reviewed by DOROTA - 08 August 2019
" Great experience, desk at the airport, car park just outside terminal, staff friendly and professional. "
" Best car hire in Poznan, you can be sure they will not charge you for imaginary scratches. Very professional. Great experience every time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by PETR - 26 June 2019
" ok "
" everything was very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BYDGOSZCZ, PL - Reviewed by EWELINA - 07 January 2019
" happy overall "
" very nice service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by DANUTA - 11 December 2018
" The best experience we ever had hiring a car. "
" Excellent experience. Professionalism and efficiency!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by ALFONSO - 10 December 2018
" Good overall "
" As a frequent traveler I was impressed by the condition of the vehicle and the efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by WITOLD - 13 October 2018
" No problems, staff very helpful. "
" We had no problems, everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by MARK - 25 September 2018
" The only issue I had was that I was told that the parking was on level 5.5 and I spent about 20 minutes in the lift pressing 5.5 and it would not take me there. I eventually figured out that I had to get out on level 6 and walk down to level 5.5 This is not a problem with the hire company as you don't own or maintain the lift but it would help if you can advise the customers that the lift actually won't stop at the half levels and you have to get out at the level above or below and climb or decline to the half level. "
" The only issue I had was that I was told that the parking was on level 5.5 and I spent about 20 minutes in the lift pressing 5.5 and it would not take me there. I eventually figured out that I had to get out on level 6 and walk down to level 5.5 This is not a problem with the hire company as you don't own or maintain the lift but it would help if you can advise the customers that the lift actually won't stop at the half levels and you have to get out at the level above or below and climb or decline to the half level. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by MAREK - 24 September 2018
" Would rent from the same company again if this is the standard "
" The Counter guy was very very helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by TERENCE - 18 May 2018
" Paperwork was completed easily and efficiently, so we were ready to go in minutes. Car was fairly new and clean, although a bit smaller than I was expecting, it did the job, so no complaints.Dropping off back to the same spot in car park was easy and stress free. "
" Very efficient and friendly service made hiring and collecting a straightforward and easy task.Would definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by MARCIN - 14 May 2018
" Always get the best offers. Highly recommended "
" Great service as always, highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by JEFFREY - 02 May 2018
" Helpful , freindly and extremely professional offering us every assistance "
" Very charming and helpful staff. They were freindly, an accomodTing and did everything possible to assist us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10