ALAMO BY ENT SLOVAKIA Car Rental Reviews

BRATISLAVA, SK - Reviewed by HELEN - 14 September 2020

" Documentation provided with the car was the best we've ever had, very comprehensive, useful and simply presented "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRATISLAVA, SK - Reviewed by SONA - 14 January 2020

" When we picked the car the staff briefly went round it pointing big damages. On the other hand when we brought it back he almost took magnifying glass out, went on his knees to check the undercarriage and alloy wheels. "

" Staff polite, car in good shape. Extra charges extortionate. Second driver almost 40 euro, insurance for one trip to Austria another 40. Seriously? "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BRATISLAVA, SK - Reviewed by JAFAR - 04 November 2019

" Counter staff were brilliant, especially when I did return the car staff were absolutely wonderful, and very professional, "

" To pick up the car I was a bit nervous , as the counter staff was so precise to find all the scratches or damage on the car, also warned me of any damage or late return going to be a costly to me, even though I had bought extra insurance to cover me for silly scratches if it would had happened during my stay in Bratislava, but to my disbelief on my way back to return the car, a lady in staff counter was absolutely brilliant, she was very professional, very friendly, so kind, after she checked out the car, she reassured me that everything was fine with the car, so she lifted a big stress from me, I wish I could remember her name so I could write a big thanks to her , but over all she had the best customer service I ever come a cross, if I had a company I would loved she work for me, thanks again to her , and I hope she forgive me by not remembering her name, best of luck with her career. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRATISLAVA, SK - Reviewed by ADRIANA - 25 September 2019

" I was charge extra amount month after my car rental and after all my holding deposit was returner. This has been charged without any information or invoice or check. Very unprofessional. "

" I was charge extra amount month after my car rental and after all my holding deposit was returner. This has been charged without any information or invoice or check. Very unprofessional. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BRATISLAVA, SK - Reviewed by BOULOS - 18 July 2019

" Experience was not great as I missed my flight and Auto Europe were not very helpful and did not try to make any changes to the pick up location. "

" I have missed my flight from Stansted airport to Bratialava on Friday morning then I had another flight but to Vienna on Friday evening. I called Auto Europe requesting if I can collect other car from Vienna airport or collect my car on Saturday morning from Bratislava airport. I found Auto Europe lady is not very helpful at all. She told me that I can not collect another car from Vienna airport and also it will be unlikely that the car will be kept to me and it will be nonrefundable. She asked me to call Alamo myself to find out what they can do for me. I had to call Alamo myself who informed that the car will be available at Bratislave airport on Saturday morning and I can not replace it and get a car from Vienna airport. So I had to travel from Vienna (where I stayed) to Bratislava airport. and collected the car. They charged me £30 because I said that I will use it in Vienna. I did not know that I will pay £30 if I crossed the border. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BRATISLAVA, SK - Reviewed by VOLODYMYR - 31 January 2019

" The service is a reasonable value for money. Will use it again in the similar circumstances. "

" Unfortunately the office in the Airport is understaffed: the same (very kind) person has to work over the counter and on the car park. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRATISLAVA, SK - Reviewed by KAROL - 07 December 2018

" Thank you very much "

" Thank you very much "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRATISLAVA, SK - Reviewed by CHARLES - 17 June 2018

" Alamo provided a good service, while Auto Europe provided a good booking system (and extra insurance) at a competitive price. Due to the reliable service I received, I have already recommended Auto Europe to a friend. (Please note, this review submitted on the basis that no details of my name are to be published on any review. Many thanks.) "

" Our car wasn't in perfect condition, but this wasn't a problem as all the car's minor scratches and dents had been properly recorded by the Alamo staff. At the pick up, the car was clean and ready on time, and the staff very pleasant and helpful. Drop off also was a simple and efficient process. (Please note, this review submitted on the basis that no details of my name are to be published on any review. Many thanks.) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8