Auto Europe
- North America
- Central America
ALAMO UNITED STATES CUSTOMER REVIEWS
- 9.5
- 9.5
- 9.4
- 9.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO UNITED STATES Car Rental Reviews
Average Rating for Alamo :
LAS VEGAS, US - Reviewed by GARY - 17 September 2025
" We got exactly what we asked for with no faf "
" A good easy rental "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. LOUIS, US - Reviewed by JASON - 13 September 2025
" Have always used Autoeurope and will continue to do so as great value and always good new vehicles "
" Great service and clean new upgraded vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICK - 10 September 2025
" From start to finish the whole process was so easy we did not have any issues would highly recommend Auto Europe and Alamo "
" No issues we try to book with Alamo for all our car hire holidays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHRISTOPHER - 10 September 2025
" I alway use Auto Europe - website is easy to use and pricing is usually competitive "
" Vehicle and service was excellent. The child seat provided was not so good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAN - 06 September 2025
" Very happy with the service "
" Very please with the service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SARASOTA, US - Reviewed by SUSAN - 28 August 2025
" Only problem we had with the car was that considering it was relatively new it was covered in marks and scratches at the back from previous rentals and had to start taking photos and videos of the damage before leaving the car lot "
" No problems with Alamo. As usual the counter staff were easy and quick to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by RICHARD ANTHONY - 27 August 2025
" No problems with Auto Europe, just disappointed with Alamo, and the fact that we wasted quite a bit of time and money travelling to Orlando airport, and another Alamo agency 10 miles away from our location, as we had been assured we would be able to exchange the vehicle for a matching size of vehicle. We needed the same size, not smaller, as we would then struggle to get our cases etc back in for the return journey from Orlando to Tampa airport. "
" We had an issue after 3 days of the hire period (3 weeks in total) whereby the key fob stopped working. This meant we had to use the key within the fob to open/lock the doors, but when opening would set the alarm off every time. Very frustrating and noisy. We contacted Alamo who directed us to various agents with a view to changing the car. We arrived at 2 separate rental stations and were told they did not have any cars available to match what we had (7 seater), even though we were told on the phone that we would be able to collect a new car. I contacted Alamo management via email and explained the above. No further effort was made to help the situation. We did incur quite a few costs buying batteries in the hope that would fix the problem, but this did not. Also travelling to the car rental agents to hopefully swap the car, we travelled through quite a few tolls which we have now been billed for. Overall it has been quite an annoying experience. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MELBOURNE FL, US - Reviewed by GARY - 22 August 2025
" The whole process of booking, collection and the return of the vehicle was faultless from start to finish. Wouldn't hesitate to recommend "
" The whole online booking process was process was easy, the collection of the vehicle was quick as was the drop off at the end of our holiday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by RYAN - 21 August 2025
" Clean car, lots of space, significant waiting time to collect car "
" Waited over 1 hour even after pre checking in "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TAMPA, US - Reviewed by STEPHEN - 14 August 2025
" Using Auto Europe always seems to provide the best value (if not the best price) with the level of insurance cover etc. making it extremely easy to pick up the car without the constant sales pitches from the rental company "
" No cars left in the required class, so was given a free upgrade - delighted! The only issue was some wear and tear to the rear upholstery, but nothing that caused any issues - Alamo staff as always were polite and helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 10 August 2025
" Ease of use great company and will always go through auto Europe "
" Alamo are the best car rental service in Orlando and auto Europe are just as good easy process and u get what u need and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by STEVEN - 07 August 2025
" All good "
" All very good particularly at pick up in Denver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by SIMON - 31 July 2025
" Very pleased. I will use you guys again! "
" Easy to book, easy to collect the vehile, charming lady on the desk. Easy to return too. 100% recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JO - 17 July 2025
" Auto Europe are my go to company to book a hire car. The website is easy to use and the prices are always competitive. "
" Excellent service as always, the staff at Tampa Airport are always very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 16 July 2025
" Hassle free rental. "
" Quick colllection of hire car, friendly staff and no issues with my car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by PATRICK - 16 July 2025
" It wasn't so easy to change my booking "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by DYLAN - 16 July 2025
" Easy and efficient "
" Alamo and Enterprise- Excellent and friendly agent on pick up counter, very helpful agent who helped us choose our car, great agent at drop-off. All good! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ANCHORAGE, US - Reviewed by STEVEN - 12 July 2025
" Booking was very easy, documents were received straight away and a reminder just before pick up, couldn't fault the service. "
" Everything went perfectly, counter staff were very helpful, I received a virtually brand new car. As usual with Alamo on return there were no unexpected charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STUART - 11 July 2025
" Easy booking and so easy to amend hire arrangements. Good value and a fair selection of vehicles. "
" Clean, well maintained vehicle BUT I later discovered the tire pressures were all over the place! It may be this model of car (Nissan Rogue), but the transmission was rather noisy and we experienced a higher level of road noise than I would expect in this class of vehicle- I own a Nissan SUV which is a deal quieter. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANDREW - 10 July 2025
" Easy and competitive "
" As always slow desk otherwise all ok "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ATLANTA, US - Reviewed by RYAN - 09 July 2025
" Repeat customer as process booking with you is so easy, and always great value. Great company to use! Thanks "
" Process from pick up to drop off was perfect, no issues at all and all very easy. Staff great and car fab! Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by BRIAN - 08 July 2025
" Friendly representative "
" Vehicle offered was a Jeep Wrangler, which was not what I expected or wanted. I had to pay for an alternative vehicle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by GRAHAM - 08 July 2025
" Will definitely recommend to friends and family "
" Great service from all staff. Lovely car in great condition. Brilliant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by GINA - 02 July 2025
" Very satisfied "
" Courteous, friendly, helpful and great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CHRISTOPHER - 27 June 2025
" Auto Europe has always appeared very efficient and has quoted very competitive rates for each car category. "
" Everything went well until the emergency e-brake refused to disengage.I tried various procedures to rectify the situation but then contacted Alamo with a passer-by's mobile.They told me to try what I had already been trying but to no result so they said they would sent someone including a Tow Truck.After about 2Hrs in 86degree heat I tried again and this time the e-brake released.The kind person had to leave so with no further means of contacting Alamo and my family wondering what had happened to I proceeded on my journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MARTIN - 24 June 2025
" Easy website to navigate "
" Very simple process when collecting car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 23 June 2025
" Smooth efficient as always. "
" Works as it should every time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ROBERT - 20 June 2025
" . "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by SAMUEL - 18 June 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CAROL - 17 June 2025
" Will certainly use Alamo again "
" Very smooth pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAUL - 15 June 2025
" My Mum who was travelling with Alamo actually sent a complaint on my behalf about the vehicle and we didn't even get a response "
" Usually vehicles are fairly new and in good condition however the Tahoe we were allocated was absolutely filthy. Unfortunately it is difficult to see this in the dark airport and we were very tired so only realised as we left the airport. I spent three hours cleaning it the next day. On a day of rain we also found the wiper to be broken. The catalytic converter also smelled terrible. The car had accumulated a lot of miles sbout 40 thousand and obviously hadn't been serviced as on the dash it kept saying needs wiper fluid replenishment. I was not pleased as we choose Alamo because although more expensive are usually of much better quality. I have booked again but I am hoping this does not happen again as I will be looking elsewhere if it does. Very disappointing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAMPA, US - Reviewed by IAN - 13 June 2025
" A full size car can still be a bit of a squeeze if you're 6'3" and weigh 280lb "
" Very friendly and competent staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by GRAHAM - 09 June 2025
" Always receive great service from Auto Europe when booking with Alamo. Returning time and time again. "
" Always use Alamo and receive great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEX - 09 June 2025
" No problems with the booking; competitively priced; includes all the required cover that some other companies may require you to pay extra for e.g. wheels, underside of car, etc. "
" Limited number of FULL SIZE cars available and I'm sure the car I picked was a mid-size, but was in amongst the line of full size cars I was told to choose from, but the lighting in the car lot isn't the best. That aside, I've found Alamo to be the best to deal with and you don't have the hassle of staff trying to sell you "extras" that you don't need. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by DEBBIE - 09 June 2025
" Used Auto Europe many times and always had an excellent experience and great prices. "
" Very efficient collection and drop off process. Great car. Counter staff member could have been a bit friendlier. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAVANNAH, US - Reviewed by CAROLINE - 06 June 2025
" Auto Europe have always provided good to excellent service. No problems in using them. "
" Very efficient, smooth both collecting and dropping off of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by MICHAEL - 03 June 2025
" Booked rental well in advance and benefited from a cheaper rental price. Valued the free cancellation / modify rental facility offerred by Auto Europe. Pickup was relatively easy, Alamo staff very helpful. Would have been useful to have known details about the how the IL Tolls operated before picking up the rental. "
" Pickup was relatively easy, Alamo staff very helpful. Would have been useful to have known details about the how the IL Tolls operated before picking up the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by DONALD - 01 June 2025
" Just great to have a seamless car rental experience. "
" Very positive experience. Good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DEREK - 29 May 2025
" Website is clear and booking was easy. "
" I booked a saloon as I do not like SUV's. I was told there were no saloons and I would have to have a SUV. 3 weeks of unpleasant driving. I booked Alamo because I considered them the best but I just wasted £1000. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by JOHN - 29 May 2025
" Felt disregarded when I contacted Alamo are you safe then just carryon let us know if it beaks down "
" Vehicle came up with return to dealer for maintain check. Contacted Alamo told to continue to drive vehicle. Felt uncomfortable doing so only had car a few days. Of my 24 "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ATLANTA, US - Reviewed by JASDEEP - 27 May 2025
" No issues in ordering a vehicle. "
" The counter staff was great but did state that there was a number of options and the vehicle I wanted was going to be present... It went downhill from that. The person at the car park counter to collect the car was not very helpful and told me that there was a selection of vehicles present including the one I specifically booked and wanted. This was not true as there was only one vehicle present which was a mustang convertible. I did not want this vehicle as I wanted what I booked or similar (dodge challenger). Staff said that is now all they have (within 2 'minutes of the previous conversation) they would enquire if any were coming back in or if I could pay to upgrade but never came back. I looked for them but to no avail. They had no real knowledge of the vehicles and avoided helping. We waited for some time before realising they weren't coming back and saw them in the distance doing other things. Not great customer service.... "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MANON - 27 May 2025
" Good "
" At Tampa Airport there was only 1 assistant who was dealing with a customer when we arrived who was also having some problem we attempted to use the self checkout but it would not accept our credit card (the one we used to book and pay) consequently we waited over 40 minutes to check out vehicle "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by KEITH - 26 May 2025
" Start to finish booking was easy and all in place for arrival "
" Good counter staff, excellent return staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANDREW - 25 May 2025
" OK "
" TERRIBLE PICK UP AS NO ONE AT CARPARK , COULDN'T FIND CAR AS PARKED IN WITH ENTERPRISE CARS . NO ADVICE ON HOW TO FIT CAR SEAT LEFT WITH BABY ON LAP?? PICK UP NOT MANED 24/7 SO STRESSFUL AT THE DESK 3 TIMES TO ASK BUT NO ONE IN GARAGE. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by CHRIS - 23 May 2025
" Good rates "
" Alamo are excellent. Always have been for me, that's why I always go to them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by JENNIFER - 22 May 2025
" Great experience with great service we will use Alamo again. "
" Easy from start to finish we had a great car experience. Clean car and service was fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICK - 22 May 2025
" Always recommend to my guests. "
" Car was a bit tired compared to the usual high standard from alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CHARLOTTE, US - Reviewed by CLIVE - 21 May 2025
" No comment "
" No comment "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DARREN - 21 May 2025
" Over all very satisfying "
" Overall good experience apart from been home a week and not had an email confirmation of vehicle report after drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by LYNDON - 21 May 2025
" Alamo is normally slightly more expensive but, there toll charges are less than other companies. No pressure to buy unnecessary extras s everything covered when booked "
" Unusually longer queue wait at counter. Waited about 30 minutes to be served "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CHRISTOPHER - 20 May 2025
" superb "
" The rental desk at Melbourne were excellent, friendly staff, really quick, choice of cars all just about new, really friendly return handover, excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DES MOINES, US - Reviewed by TIMOTHY - 15 May 2025
" You were not willing to help and kept telling me to contact Alamo which was impossible due to time difference. And they couldn't do anything as I booked through you. "
" They sorted out a problem with late arrival with no stress, as I thought I might lose the rental and pay for another one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JO - 13 May 2025
" All good with Alamo! You get what you pay for. "
" Alamo were great on arrival as normal, friendly and helped with getting the right car for us. Drop off was not the same! There was not one luggage trolley at the Alamo drop off (There are four places you can pay for a trolley in the area), we had three piece of luggage each and there was no way we could carry them to the terminal which is in a separate building. We asked for support and who to contact and were basically told not there problem! Then a member of staff came over and I asked the same thing and he went out of his way to help my wife find two trolleys from elsewhere in the building. Otherwise we would still be stuck there now most probably! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DAVID - 09 May 2025
" GREAT "
" Very pleased with the whole experience and the car was perfect for us pity I couldn't bring it home "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 06 May 2025
" Great experience and excellent staff "
" Great staff and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DAVID - 06 May 2025
" Auto Europe were the lowest price for the time we wanted it and were very easy to deal with. "
" From start to finish Alamo were excellent. The guy at the place where you chose your car could have been more helpful but that's the only gripe I have. The car we chose had quite a high mileage but it drove well and gave us absolutely no problems. We were even told at pick up we could bring it back and change it any time we wanted if we didn't like it for any reason. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HONOLULU, US - Reviewed by PAUL - 06 May 2025
" Have used auto Europe multiple times and found the prices competitive with access to the hire companies I like using "
" Very efficient and quick. No pressure to buy unwanted add ons "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEY WEST, US - Reviewed by ALAN - 04 May 2025
" Not good "
" I asked for a small car , instead I was given a 8 seater , to big for me as 1 person and 1 case , I did explain I would like a small car as ordered , petrol consumption was awful !!! "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by KENNETH - 04 May 2025
" Good experience from start to finish. Will use again. "
" Very professional as usual. No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 04 May 2025
" Hiring a car in America is big business and organized to meet those demands, pick up and drop off were efficient and well organized. "
" The Fishermen's wharf office was very busy early Saturday morning with only one counter staff member, but the service was efficient and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by CRAIG - 28 April 2025
" Very easy and value for money. "
" Everything was great. Only issue I had was a few hours into the drive I found the window wash wasn't working. A little annoying but manageable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PAUL - 28 April 2025
" NA "
" Car had 50K miles and had been ragged. Frequent wheel shakes and generally felt unsafe. To far away from LAX to take back but Im not sure that vehicle should be on the road "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOSTON, US - Reviewed by SHANNON - 25 April 2025
" Auto Europe were appalling when trying to organise a new car/refund etc! Our flight was delayed then we were sent to CLT instead of Boston. Tried out of hours customer service to change to pick car up in Charlotte and couldn't get through to anyone!! Had to rent another car independently! When finally got to speak with someone at Auto Europe regarding a refund of some sort as the cancellation was out of our hands- we were told sorry, not our problem! Shocking!! "
" Alamo was not the issue as we never picked up our car due to delays and cancellations "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by BARTLOMIEJ - 25 April 2025
" Good choice "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 24 April 2025
" Fine "
" All went very well, no issues with car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 22 April 2025
" Excellent "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STEPHEN - 22 April 2025
" Great experience from start to finish "
" Excellent from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 21 April 2025
" . "
" When we were collecting the car they were trying to get us to take a car which was too small. We couldn't even fit 2 suit cases in the boot. In the end we saw a nissan rogue (which is what we had paid for) and took that which was the size we needed. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by JAMES - 15 April 2025
" Process was great start to finish. Always recommend autoeurope to friends. "
" Could not have went any better. Assistant was friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by DAVID - 14 April 2025
" Good "
" OK "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by GRAHAM - 09 April 2025
" Everything was good from pick up to drop off. "
" Everything was straight forward , no problems. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by SHARON - 08 April 2025
" No problems would recommend "
" No problem from check in to returning car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JAMES - 05 April 2025
" Excellent value service "
" A very good all round service thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 30 March 2025
" See above "
" Hassle free from start to finish all staff encountered excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LEE - 30 March 2025
" Auto Europe is a great company to book through and have all the insurances and nil deposit that you require "
" Very good as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ROBERT - 29 March 2025
" Can't fault. "
" Having completed the Alamo quick up papers I did not expect to spend time at the desk queuing and completing forms "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by ADRIAN - 26 March 2025
" Charged twice for the car rental - yet to have any dialogue / info on repayment "
" Alamo service was well meaning (the team in Detroit struggled with our booking - but upgraded us to a SUV to sort "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by COLIN - 25 March 2025
" See 3. above "
" Always try to use Alamo when renting in USA, always arrive expecting the car selected and usually find its not available unless I wait hours for a return, this time they managed to finally find the must needed sized "Suburban" after an hour and it being washed before handing over, happy with the car once received "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by ADRIAN - 19 March 2025
" I think Auto Europe is brilliant, booking no problem, very competitive pricing, I did phone the guys to clarify something and they were very good. I have rebooked with them for later in the year, and if that goes well will certainly become my go too car hire for USA. Thnx Guys, well done! "
" I have used Alamo for a great many years, I was a bit cheesed that I had hired a full size SUV which experience tells me has on board Sat Nav, on this occasion it didn't work, took a bit of hassle sorting it out, eventually, I was given an accessory sat nav at no cost, but these are not particularly good and did actually put me in a muddle a couple of times. So the issue was sorted but it did seem like they were doing me a big favour!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by TONY - 16 March 2025
" Autoeurope booking process easy and efficient. But now found all options not available, like, awd, so will have to book direct with rental company if required from now on, "
" Told vehicle with awd not available in class we booked, sold upgrade ! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PHOENIX, US - Reviewed by ANTHONY - 14 March 2025
" Excellent experiance with Auto Europe, was able to cancel and re-book several times as prices dropped. No issues collecting car as everything was in place at the Alamo desk ready. Would use again "
" Smooth transaction at the Alamo desk and everything was in place ready. Only issue was no parcel shelf in the vehicle, which exposed boot space when left parked up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MESA, US - Reviewed by CAROL - 14 March 2025
" The hire cost was excellent for the vehicle. "
" Completing the hire was easy with no hassle. Assistant was very helpful. I have given an 8 because although the car was pristine, I hired with GPS but could not get the Toyota GPS to work on the car as the App seemed not to understand I was the hirer and wanted the owner. This required a very long and unsuccessful conversation with 'help' line staff followed by a very inconvenient trip back to the airport to try to get it working. This was not possible and we were given a Tom Tom to use - but this could not find all the places we needed to find, which was a further inconvenience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by STEPHEN - 11 March 2025
" Very easy "
" Extremely helpful staff at the airport and an easy takeover. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 08 March 2025
" Ridiculously long queues "
" Filledmin all details in UK to make pick up much quicker [Alamo said] but had to do it all again on pick up,so complete waste of time "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALEX - 02 March 2025
" We were disappointed with the extra excessive charge for the satnav. There were no instructions from staff on the car I.e how anything works, fuel quality required etc. the right hand rear window was faulty (every time you put the roof up you had to pull it shut) also the car had obviously recently had the front and rear bumper removed and refitted as they weren't clipped in correctly and all four dirt shields have no clips in them holding them to the bumper. I currently work in automotive vehicle repair and thought this was poor for the sake of some cheap clips. The car could do with a wheel alignment as it wonders all over the road. From a distance the car looked very nice, it was reliable and was lovely to have a convertible for our trip. "
" We were disappointed with the extra excessive charge for the satnav. There were no instructions from staff on the car I.e how anything works, fuel quality required etc. the right hand rear window was faulty (every time you put the roof up you had to pull it shut) also the car had obviously recently had the front and rear bumper removed and refitted as they weren't clipped in correctly and all four dirt shields have no clips in them holding them to the bumper. I currently work in automotive vehicle repair and thought this was poor for the sake of some cheap clips. The car could do with a wheel alignment as it wonders all over the road. From a distance the car looked very nice, it was reliable and was lovely to have a convertible for our trip. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by BARNABY - 02 March 2025
" Often use Auto Europe - Seems to be a the best price or at least competitive "
" Quick and seamless - I even got an upgrade! Thanks Sam "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by RAYMOND - 02 March 2025
" Overall very good "
" I think Alamo were excellent they were efficient and helpful The reception lady at Sarasota was particularly helpful her first name was Uganda "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ANTHONY - 28 February 2025
" The usual. Enterprise pushing their well used cars through Alamo hence the very good prices Auto Europe can charge "
" The staff were very pleasant & efficient but the cars were pretty beat up. We tried 5 cars, one even had an advisory when turned on that it had an engine management issue that needed immediate remedy. The next three were pretty beat up so ended up with our fifth choice, a Ford with 45,000 miles that was beat up (thank God we had full insurance) & at the end of its life (45,000 miles on a hire car is not comparable to a well looked after car with the same mileage) "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TAMPA, US - Reviewed by CHRISTOPER - 26 February 2025
" Very nice cars and fast service. "
" Was very speedy to collect at Tampa and even easier to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 22 February 2025
" As above "
" Great experience, smooth and simple process however didn't get the car I was expecting, Should have been American Nissan Maxima then told Chrysler 300 but ended up with an Audi A4 as that was alls that was left which was ok but bit disappointing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEPHEN - 22 February 2025
" Hiring through Auto Europe was very easy and gave us confidence that we were hiring the right vehicle at a good price. Hassle free! "
" Really excellent. The whole process was easy and staff very welcoming and helpful. Vehicle was exactly as described, very new and suited our needs perfectly. Pick up and drop off was straightforward and the staff very helpful as this was my first time hiring a vehicle at Orlando Airport and first visit to Florida. Would happily return to Florida and hire from Alamo again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NEIL - 18 February 2025
" The booking procedure was straightforward and competatively priced. Due to the season we were due to visit the north east of USA, it seemed reasonable to try and establish the options of vehicle with AWD capability. Although I enquired, AE were not as totally helpful as I might have anticipated, effectively explaining it was Alamo's responsibility. My question is, should I just book directly with Alamo in future? Thanks! "
" The staff at Boston were highly impressive in their welcome and service. One car had a problem and they quickly resolved the issue with offering an alternative model. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDWARD - 16 February 2025
" Would go with these again very slick no messing about "
" Great experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RALPH - 16 February 2025
" Very efficient system which I'd definitely use again, from the guy on the desk, staff helping to choose a car and the return service is effortless "
" Good experience from the desk to returning the car, I'd definitely use this supplier again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by NEIL - 14 February 2025
" as above "
" Their system can only issue rental agreements for 30 days (my booking was for 34) and so they asked me to email them after 30 days so they could email me a new agreement for the remaining days. i did so but when it came it said that the new agreement was from 7/2/25 @ 10:27pm to 7/2/25 to return buy 11:05pm! The actual return date from the prepaid voucher was 11/2/25 @ 8PM. I got on to them again and eventually it was corrected. Then I noticed some charges from Alamo on my credit card. Again i got on to them and they said it was an error and would be refunded. To date they are still showing on my credit card account. Very Stressful and not very professional. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 14 February 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by GERARD - 09 February 2025
" Great value for money "
" Alamo desk was closed and had no staff at the desk, was asked to que at the National counter, which took nearly 30 mins to collect my car hire "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KEVIN - 08 February 2025
" As always, AutoEurope were very competitive with their prices and good availability of cars, across a range of providers. Refunds are processed quickly when pending bookings are cancelled. "
" This was a seamless car rental experience, very efficient and friendly, with no problems. I have found Alamo across the USA to be an excellent car rental provider for many years; a very trusted brand for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by SANDRA - 08 February 2025
" Everything worked out well. The car wasn't the best, we would have preferred the RAV4 we had on the reservation vs the Ford Bronco, I didn't feel the quality of the Bronco was the level as the Rav 4. "
" Everything was fine "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by GRAEME - 07 February 2025
" Very happy "
" Out flights were delayed and although Alamo did not have a convertible for us when we arrived late, they did offer a luxury car instead which we were very pleased with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by JONATHAN - 04 February 2025
" I will contact Auto Europe again to see if they can assist with the above. "
" Alamo has illegally deducted fees for Roadside Assistance from our credit card without our knowledge, consent, or authorisation. Three months later, despite Alamo themselves confirming the charge was incorrectly applied, issuing a claim number for the refund upon returning the car, they are now refusing to process it. Their latest excuse? They claim they never took the money--even though I have provided a clear credit card statement showing the transaction labelled as RSA from Alamo. Instead of resolving their own mistake, they've dismissed responsibility and told us to dispute it with our bank. This isn't the only issue. We needed to extend our stay in the USA and visited Alamo at Palm Springs Airport to see if we could keep our existing rental car for the additional days. We spoke directly with the manager, who assured us that, since it was a 30-day rental, the only way to extend it was to end the current agreement early and start a new one that same day. We agreed, despite losing six days from the original agreement, but she explicitly told us we would be refunded for the unused days as we weren't returning the car but simply extending the rental on a new contract. Now, Alamo has gone back on their word yet again, claiming they will only refund unused days in cases of death or serious illness--despite the fact that we kept the same car and had an active rental agreement for a longer period. Alamo's customer service has been absolutely appalling. We have been lied to, given the runaround, and had funds unlawfully taken from our credit card. Their behaviour is completely unacceptable, and their refusal to resolve these issues speaks volumes about their lack of integrity. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ONUR - 29 January 2025
" Hi, I made this booking to specifically drive Dodge challenger for my birthday present however, there were not even substitutes(camaro or mustang) at the car park. When i returned the car inwas told Alamo doesn't have or very limited sports car in NY, JFK international airport! Very very disappointed inused Autoeurope alot in the past in Europe but probably i will not rent a car through Aitoeurope and not recommended. Best Regards "
" Hi, I was pretty happy with the staff, they were very friendly polite and professional. However, i booked for a Dodge Challenger sports car as you may seen in my reservation but there were not Challenger not even a substitute lile ford mustand or chevrolet camaro!! I was very very disappointed! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by RICHARD - 28 January 2025
" All good here, good car & good service "
" Alamo have the best cars & have the best self service facility "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 26 January 2025
" Excellent service,can't fault it "
" Excellent service,can't fault it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JACK - 24 January 2025
" Auto Europe were excellent. Great comms. Used you many time before. Alamo's cars had much higher mileage than before. Perhaps this is why I had so many issues with this vehicle? "
" Three electrical problems: tyre pressure, seats, tailgate opening unexpectedly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by STEVEN - 21 January 2025
" Excellent experience all round "
" Excellent service from Alamo. Pickup and drop off were super easy and super quick "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 20 January 2025
" ALL good ! "
" Quick and efficient process from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 16 January 2025
" Your prices are much higher than pre covid. Your prices also move around a lot meaning I have to monitor and amend bookings to get the best price. It would be helpful if you monitored the price and automatically refund when price drops. "
" I value the self check in and being able to select my car. Ive noticed the cars ted to be older than they have been in the past. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by ROBERT - 14 January 2025
" Very easy to use and regular discounts, never miss a deal because of regular emails "
" Used them for a few years never had a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by ANTHONY - 12 January 2025
" Car smelt of smoke, also had a 30 mins wait due to lack of vehicles "
" Not as good as usual, had to wait for 30 mins for rlcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ROSENA - 11 January 2025
" Was ok "
" Wasn't told you need your passport as well as your driving license and credit card had to go way back to hotel then back to airport in an uber which was extra cost to me that I wasn't expecting "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 06 January 2025
" Happy with Auto Europe my first choice normally for rentals "
" Slightly damage to car scratch and chip in windscreen otherwise car was good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by LEON - 04 January 2025
" Good value offer and no hidden charges "
" Very helpful staff, clear terms and conditions and no hidden charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 31 December 2024
" Best hire company "
" No problem good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by OLUFEMI - 26 December 2024
" I had a fantastic experience and the pickup staff at the Kiosks were really friendly and helpful. "
" There is need to state that Alamo and Enterprise pick up desks are the same, I had slight difficulty finding that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 26 December 2024
" Alamo are always a pleasure to deal with and they give you the opportunity to choose a vehicle on arrival "
" Very good, highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 25 December 2024
" Booking was easy and everything was delivered as promised. Would use it again. Thank you x "
" Staff was very friendly and helpful when we had left an item in the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 24 December 2024
" Seamless service "
" As usual great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by PHILIP - 20 December 2024
" One of the best cars we have rented. Hoping next one is similar. "
" Very helpful at the desk on pickup and easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by LISA - 19 December 2024
" Great price and free extras "
" Quick self check in and a choice of cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GURSAGAR - 19 December 2024
" At the car pick up point the agent was friendly and extra helpful and equally at the drop off point the agent made the experience a very pleasant one. "
" Alamo provided excellent service from pick up to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CLAIRE - 14 December 2024
" Great all round. "
" Great as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MAURICE - 14 December 2024
" Easy ordering online. Good prices. Additional insurance cover and additional users are usually included. "
" Always use Alamo as they offer pre confirmation and kiosk use at airport if busy. Their cars are always clean and their is a good choice at the airport.Had an issue with a cracked windscreen but easily resolved by Alamo with a swap over at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 13 December 2024
" Long term user of Auto E. Easy to book and change and good customer service when needed "
" Used Alamo in USA via AutoE for years. Always good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by WINIFRED - 13 December 2024
" Everyone is so friendly. Nice and always with a smile. Nothings hard for them Thank you. "
" Very friendly got the customer service. The best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by PAUL - 13 December 2024
" We always use Autoeurope, great prices, ease of booking and amendments. "
" Alamo are so easy to use. Staff are friendly and helpful and will help you to find the best car. Both pick up and drop of are very easy. On line check in at desk is easy to use and cuts out lines at check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by KHALID - 11 December 2024
" Absolutely super "
" Alamo were superb especially A Ron who was polite, professional and explained everything... the whole staff from collection to Dropoff were A star.... Top job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WAYNE - 10 December 2024
" Very easy to book , a good range of vehicles at a competitive price "
" Good service , modern car which has always been my experience with alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MARK EDWARD - 08 December 2024
" Second booking in a row I have had bad service if it happens again on Tue when I visit Zurich I will no longer book through you. "
" Terrible pick up service, I was first in line but 5 others headed to cars before me. First guy his computer broke down, second guy basically ignored me and third guy took a age! Didn't really want me to have a fuel car once in collection area but I refused to take Electric "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by DENNIS - 08 December 2024
" Easy to collect and return "
" Very good nice vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by WAYNE - 06 December 2024
" Easy to compare prices which always include insurance, never any issues when collecting cars "
" Alamo are very good (unlike Dollar) have been using them for a long time now, cars allways good and service excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 06 December 2024
" Alamo is my preferred supplier due to the fact you get to choose the car from a row . "
" Slick operation no up selling nice choice of cars I also had the opportunity to pre pay for fuel I declined as I know the petrol station is just near the terminal entrance . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 05 December 2024
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 05 December 2024
" Overall, a great price and the car was of good quality if not a bit on the old side. I guess I could have tried other cars in the lot to see how much younger they were. No pressure to upsell at the counter, a great rental. "
" Staff were great, the car was Ok, had over 30K miles and was a bit worn in places but it served the purpose of the trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KATHLEEN - 04 December 2024
" The type of vehicle I like plus good service. Whats not to like. Thanks. "
" Great service. Quite a large queue and unfortunately due to my credit card having initials I had to wait in line longer. I like to choose the vehicle rather than have a designated vehicle hence Alamo is my choice for care hire in USA. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by GIUSEPPE - 04 December 2024
" Good "
" Generally good service, but this time the employee was not skilled and the rental took more than 20 minutes "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARRETT - 04 December 2024
" The booking process offered by Auto Europe was quick and easy to use. I will definitely be booking through Auto Europe next time! "
" The Alamo check-in experience was pretty quick - no more than a 10 minute wait. I was given a choice of about 10 SUVs to choose from, which was great. There were no additional costs and no hard selling of anything else. The service provided by Alamo was great, as was the booking process offered by Auto Europe. I will definitely be booking through Auto Europe next time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 03 December 2024
" Very good. Friendly staff "
" Great service. Easy car pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JOHN COLIN - 02 December 2024
" Fast, friendly, and great choose of cars "
" The Best in Vegas "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARK - 02 December 2024
" I have never had any trouble at the counter when renting through Auto Europe. I would say that autoeurope are not particularly good at responding when you have issues. But on the whole I would recommend. "
" All the staff I came across at Alamo Miami International were really friendly and helpful. You can tell they try which is more than can be said for other rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ADAM - 02 December 2024
" Great experience. "
" Quick and easy, no hard sell to buy other insurance packages. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MICHAEL - 01 December 2024
" Very easy "
" Very smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLEVELAND, US - Reviewed by MALCOLM - 30 November 2024
" Overall, fine "
" Excellent customer service from the 2 young guys who handled the car pick up & drop off. Please do compliment them for their helpfulness "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by ANTHONY - 30 November 2024
" Able to change the booking easily and receive refund of the difference. "
" As always excellent service. Quick pickup and drop off unlike other companies at LAX. Didn't try to sell additional insurance. Low mileage car in excellent condition. Really liked the Hyundai Elantra. Large boot, up to date electronics including adaptive cruise control and android auto. Heated seats and sunroof. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KENNETH - 29 November 2024
" We go to Florida every year and picking the car up can be a frustratingly long queue and take quite some time. I was pleasantly surprised that it seemed quite smooth and did'nt take that long. Best we have had for quite some time. "
" Relatively quick collecting the car...very quick dropping the car off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RUSSELL - 18 November 2024
" Great price and quality and a breeze to deal with "
" Gave me a great car, I said we need space and got given a huge grand wagoneer, which was very luxurious Looked like all the cars they had where high spec "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by PETER - 18 November 2024
" .. "
" always first class service with Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GIULIANA - 17 November 2024
" great service "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 11 November 2024
" Good. "
" Valrie on the counter was excellent. Very friendly and knowledgeable. Always a pleasant experience with Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by ANDREW - 11 November 2024
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ANDREW - 11 November 2024
" My only complaints are the excessive additional cost for Sat Nav hire and the lack of a parcel shelf in the vehicle. "
" A selection of very good vehicles was offered. The VW we chose turned out to be very reliable and was a pleasure to drive. It turned out to be just what we had hoped for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MARTIN - 11 November 2024
" I highly recommend AutoEurope. "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROY - 09 November 2024
" Excellent "
" Newish car, easy collection at san Francisco, easy and good handover at la airport Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by EDWIN - 03 November 2024
" On the whole we were very happy with everything apart from the time it took to pick up car "
" The length of queue at Alamo in Melbourne Fl was too long & they are very slow at dealing with each customer & we found it very frustrating after the long flight "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 03 November 2024
" Booking with Auto Europe and Alamo gave the best cover at the best price. I hired the car for 6 weeks which required a recontract after 4 weeks but this was handled smoothly. "
" Very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 01 November 2024
" Great overall car rental with a great company at really good prices "
" Great selection of vehicles. Friendly polite and helpful speedy service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MICHELE - 31 October 2024
" Staff go above and beyond to make the experience painless "
" Always great service from Alamo at Ohare. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CHRISTOPHER - 28 October 2024
" As above "
" Very friendly, quick and efficient staff at Alamo, excellent vehicle just about brand new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by LYNDON - 27 October 2024
" Auto europe always competitive on price proving excellent insurance coverage included in price. Flexibility to ammed booking up to 48hrs prior is very useful "
" No queue as desk. No trying to sell unnecessary extras. Good choice of cars available in good condition. Return process very easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 24 October 2024
" See 3 above. In question 1 the condition of vehicle and expediency of drop off are not relevant in the circumstances but there is no option for n/a so I applied option 1 or I couldn't complete. "
" We were unable to fly to Orlando due to the imminent hurricane Milton! We emailed Alamo to explain but received no response to that or a follow up email. Our money was taken for nothing. If we had been able to fly there it is unlikely that that would have provided a car due to the dangerous conditions. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOSTON, US - Reviewed by PAUL - 23 October 2024
" Easy pickup and drop off "
" Easy to book. Unusual request for two utility bills to be provided on pickup. When showing at checkin the staff did not understand why. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 23 October 2024
" Good all round service. "
" Good service and no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 22 October 2024
" Had a great time in Orlando the car drove perfectly and fuel consumption was great, couldn't fault the car with ample storage space in the back would highly recommend them "
" Had a great service as have used this company many times with excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NICK - 22 October 2024
" Very good throughout; helped take the stress out of it. Excellent value for money and a great service. Many thanks. "
" Very efficient and helpful service on pick-up provided by Paula. Very slick process on drop-off v "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 19 October 2024
" Very competitively priced and excellent communication "
" Great customer service and car better than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GARY - 18 October 2024
" Always great prices from Auto Europe and choice of vehicles very competitive prices "
" Excellent speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JAMES - 18 October 2024
" I have always like to use auto Europe however this time I felt pressured into buying the breakdown add on and was really worried about how this would work via Alamo didn't want to have to pay for being towed and then having to claim it back . Won't be my first choice in the future. "
" I generally like using Alamo, couple of minor issues on pick up counter person was surly probably because I didn't need any adding. Although I liked the Rogue it was fairly high mileage for a rental 26k, don't know whether it was because I didn't have extras. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MELBOURNE FL, US - Reviewed by WILLIAM - 17 October 2024
" No fuss at a competitive price "
" Quick & easy helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by PETER - 15 October 2024
" I booked an upgrade with Auto Europe but when I arrived at Melbourne Airport after a 9 hour flight I found only a "Standard" SUV was booked. I emailed Euro Europe about this and asked for a refund of the difference only to be informed I had to go through "Customer Services" and I did but got no reply, I have 2 holiday homes in the Orlando area and make this trip 5 - 6 times a year and the people ask me about car-rental in Florida so you will loose a lot of business if no refund comes my way. I have used Auto Europe many times as well as other rental companies. "
" Alamo are the best rental company in the USA & have used them over a hundred times! never try to rip you off. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARY - 14 October 2024
" Always good, full insurance covered and reliable. "
" Great service thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by PHILLIP - 13 October 2024
" All good with this car hire "
" No issues and dealt with quickly at desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by STUART - 11 October 2024
" Auto Europe , great service , top prices and choice , easy to navigate and use and quick response, very happy customer "
" Outstanding service, good car , helpful pleasant staff made picking up and dropping off trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by ANDREW - 10 October 2024
" Easy anx clear website. No hidden costs. Communication emails excellent. "
" Fast efficient service on collection and drop off. Car only a few weeks old and A1 condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEOFF - 10 October 2024
" . "
" Wouldn't use anyone else now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 10 October 2024
" Auto Europe excellent as always Alamo could do better "
" Car was ok could have been cleaner and not given a great range of choice. Vehicle did not have sat nav which for the price point is not great "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by ALEXANDER - 09 October 2024
" car was not what i wanted but was a great substitute wanted a Mustang got a Dodge Charger beautiful to drive "
" no complaints about the staff friendly and helpful had a problem they didnt have a Mustang available but they had a Dodge Charger which was very nice except it had a few issues a tyre cut and a chip in the windscreen which i hadnt noticed i took the car back and pointed them out so they could make a note that i hadnt damaged the car but they still didnt have a mustang in so i kept the Dodge Charger and a very nice car indeed upon return I pointed out all the damage which in fairness you couldnt see in the dim light but other than there was no Mustang the car was beautiful and the staff were good people no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DAVID - 09 October 2024
" Very straight forward and efficient through the Auto Europe website. Anytime I have phoned with a query it has been dealt with satisfactorily. "
" Very efficient and friendly staff. Most of the vehicles had higher than expected mileage (50000) in comparison to previous rentals from Alamo. This is reflected in the scores above. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AUSTIN, US - Reviewed by ANDREW - 09 October 2024
" All ok and to plan. "
" No problems, friendly, courteous and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CRAIG - 08 October 2024
" I think it would be good if you could clarify the credit card requirement as most visitors from the UK only hold debit cards which are not acceptable to skip the counter it would be beneficial if a debit card or perhaps a payment could be made to facilitate the process "
" My experience with Alamo was generally good however the check-in process was slow as we were unable to skip the counter and the kiosk wouldn't work for us as a result we ended up queuing for around 30 minutes. Additionally the availability of the convertible cars at terminal c was non-existent we only had to wait five or so minutes for a vehicle to become available but unlike previous times we had a choice of vehicle whilst on this occasion we did not this was slightly disappointing "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MATTHEW - 08 October 2024
" Very easy check in everything was very easy to do "
" Great customer service nice car but would of been nice to have more than one car to choose from because of no cars there "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICK - 08 October 2024
" Always use alamo "
" Smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GRAHAM - 07 October 2024
" Car could have been serviced better "
" car had a fault the electrical incar system was faulty or needed resetting ( I did not no how to solve issue) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by JORDAN - 07 October 2024
" With Autoeurope, I have a choice of vendor but I always like to use Alamo. I've found them to be better overall than the rest. "
" Excellent service with Alamo as always. Staff were great, car was spot on, and no issues whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOANNE - 06 October 2024
" As above "
" Friendly and welcoming staff. Although only 2 agents on at pick up and waited over an hour in queue to be seen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVAN - 05 October 2024
" it was all good "
" it was easy to find the lady was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DARRAN - 04 October 2024
" Great car, great service "
" Great car, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RORY - 03 October 2024
" The Auto europe booking process is simple and easy but I havent had any conatct reguarding my compensation. Which is disappointing. "
" All aspects of this rental were excellent except Alamo sent me out with a bald rear tyre. The tyre consequently failed during my rental luckily it was not while I was driving at speed or the consequences could have been much worse. This still required me to take time out of my trip to have the tyre changed. The tyre shop I was sent to by Alamo did not have the tyre in stock meaning I had to return the next day to have the tyre changed. When I mentioned this at vehicle handover, I was told I would be compensated 2 days rental fees to offset the days lost on the vehicle. I have still not received any compensation from Alamo or via auto Europe. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by LEE - 02 October 2024
" Auto Europe was a easy booking experience with a high lever of insurance cover and zero excess. Emails came timely and everything was straightforward when collecting my car. "
" Easy to collect the car. Staff polite. Car was clean if not the newest one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by NIGEL - 02 October 2024
" Very good "
" The vechicle we were given was dented and filthy. We went back to the office and they changed it with no problem at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOXVILLE, US - Reviewed by GARY - 01 October 2024
" Communication was accurate and prompt. You do have to keep checking back as prices will fall here and there. "
" Again, efficient, clear in the explanations, provided information in case of a problem, friendly counter staff, everything I have come to expect from this company who have never let me down! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HOUSTON, US - Reviewed by STEPHEN - 01 October 2024
" A very professional outfit who I would recommend to everyone and great value for money "
" Very professional service and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 01 October 2024
" We hired the car for 3 weeks the price was better than last year with Alamo . Very pleased with the whole experience. "
" I had a significant wait at the check in desk at airport, the car was mechanically sound but there were scratches and dints in bodywork. Also the interior was the same. Other than that it was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DENVER, US - Reviewed by RICHARD - 30 September 2024
" I had a great experience with Alamo in the US in 2019 so decided to book again. After paying for a convertible in advance, I was extremely disappointed to be told that none were available. After a protest the manager found me a Chevrolet Camaro which was great. However the oil light came on during our journey which meant the inconvenience of taking it to Rapid City airport for a switch over, only then to be told that they don't do that - they then sent me for a quick oil change. Car was great but was very disappointed with the standard of service this time round. "
" I had a great experience with Alamo in the US in 2019 so decided to book again. After paying for a convertible in advance, I was extremely disappointed to be told that none were available. After a protest the manager found me a Chevrolet Camaro which was great. However the oil light came on during our journey which meant the inconvenience of taking it to Rapid City airport for a switch over, only then to be told that they don't do that - they then sent me for a quick oil change. Car was great but was very disappointed with the standard of service this time round. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LAS VEGAS, US - Reviewed by JANE - 30 September 2024
" Please see above. "
" We had two issues with the car- firstly low pressure in a rear tyre which required us to put air in on three occasions. Secondly the car dash said it needed a service in 800 miles. We were going to be doing more than 1000 at that point so rang Alamo on several occasions. They advised we go to Enterprise in Lake Tahoe near to where we were staying to swap cars. We went on three separate days only to be told sorry no cars available. We had been told that there would be cars available after the weekend. Clearly there were none. We ended up having to have an oil change on the car. We ended up wasting nearly two hrs that day as a result. We felt we were being fobbed each time at Tahoe. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by JAMIE - 30 September 2024
" Only downside of using San Francisco airport is the exorbitant cost of refilling the vehicle with fuel at end of rental! "
" Friendly efficient service at both pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by GRAHAM - 29 September 2024
" No comment "
" The cleanliness of the cars over the last 5 to 6 years with all renters is poor especially inside. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TAMPA, US - Reviewed by JOE - 29 September 2024
" Can recommend Alamo tampa airport "
" Excellent service from the staff and new cars was a major plus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by NICHOLAS - 29 September 2024
" Vehicle choice was excellent on site "
" Service was straightforward and very good customer service at the branch in Vegas airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN PAUL - 27 September 2024
" As mentioned early it was very smooth, the reason I will always try to book alamo is location, it's just across the road "
" Very smooth from the desk to the return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DAVID - 26 September 2024
" Excellent experience at check in desk,car collection & car return. "
" I wish Goldcars,Palma Airport were as good as Alamo Miami. They need to be given a lesson in how not to rip off customers with additional insurance.Staff at Alamo,Miami Airport did not "pressure sell" for any additions & were very pleasant to deal with unlike Goldcars Palma. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by CHRIS - 25 September 2024
" I was unable to collect the car but auto Europe refused a refund to me, despite Alamo saying they should "
" N/a "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ALAN - 25 September 2024
" Good as always "
" Car booked not available no equivalent car available either. Car provided not suitable had to return to Orlando airport for exchange. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by MICHAEL - 24 September 2024
" Booked early for our holiday to the US and checked a few weeks before departure to find that the price with Auto Europe had gone down by £250... I cancelled and received a refund and re booked the same car, great value and conditions from Auto Europe, happy to use them for car rental. "
" Always happy to use Alamo in the US. Pick up and Drop off quick and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NASHVILLE, US - Reviewed by JOE - 24 September 2024
" Staff very helpful but cars need update "
" Staff excellent cars a little sparse on choice and the car we received was under powered "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ANDREW - 23 September 2024
" Generally good and efficient "
" Pretty smooth except short of staff at check in "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by STEPHEN - 20 September 2024
" All good "
" Only downside was the long line at the Alamo counter. Otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DAVID - 20 September 2024
" I have always had a good experience when booking with Auto Europe and would always book with them "
" very good experience at Melbourne (Florida) airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by PAUL - 20 September 2024
" N/A "
" Staff helpful and friendly and check in process efficient, but very unhappy with the vehicle that I received. I booked a BMW X7 or similar, and the check in screen stated Mercedes GLE or similar. The only vehicles available were a Mercedes GLA and a Mercedes GLB - these vehicles are not equivalent to a BMW X7 or a Mercedes GLE, and were not of the level of luxury or standard expected. The Mercedes GLB that we were forced to take did not have a sufficient level of space for occupants or luggage. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by ANEURIN - 19 September 2024
" Arrived Dallas and was told that the car we had booked was not available. However the lady went off and searched and came back with the exact car we had booked. Defiantly made our trip. "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 17 September 2024
" Hassle free car rental at a good price "
" Quick pick up and drop off, lovely car, no surprise extra charges "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 17 September 2024
" Great service. Had to re adjust travel plans and was done with no hassle. Service team very helpful "
" No issues whatsoever. Great service from start to finish, will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MATTHEW - 16 September 2024
" Quick and easy booking, consistently good prices, easy to cancel and re-book. "
" Effortless service, no upselling techniques, no problems with the rental car or any hidden fees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SUSAN - 16 September 2024
" Overall a lovely car. Just a blip with the collection and the parking sensors "
" We weren't initially offered the car we booked (convertible mustang) once at the collection parking lot. We were offered a non-convertible mustang or a 2 seater convertible MG. The MG was much smaller so no way our cases would fit plus it was not on par value wise. The non-convertible was a lovely car but not as expected. We were offered to choose a different vehicle type, ie a Jeep or similar but this was far apart from what we reserved. Whilst wr appreciate the booking always states 'or similar' we didn't feel similarities had been met to that point. Once a manager became involved, a mustang convertible was found. The car was great apart from one key fault. The parking sensors did not work. However, we managed without "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ADRIAN - 15 September 2024
" Best prices. "
" Car Toyota RAV4 was excellent. Eco setting so didn't use much fuel. Alamo staff were really helpful finding me one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by GRAHAM - 15 September 2024
" Alamo were not the cheapest provider but having had to call them out on a previous years trip (and they were excellent on that occassion) we went with them this time. "
" Car was basic and relatively clean but had a 'Maintenace Required' which we did not notice until we were on the road. We read the manual and managed to clear the message and are happy to report there were no issues with the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by PETER - 13 September 2024
" Easy, painless experience. "
" Always good with Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 12 September 2024
" As for Auto Europe, I automatically went with them after my experience last time I went to Florida. Only, this time, EVERYONE I spoke to who had a hire car had paid a LOT less that I had...that's my fault for not shopping around and just trusting that they were the cheapest last time, so assumed they would be this time. Next time I WILL shop around first. "
" We arrived late to pick the car up because our flight out was delayed, when i got to the car lot i had ordered a Compact SUV with GPS, but there was only one vehicle and it didn't have GPS, so the person on duty let me take a Large SUV and didn't charge me extra. I was very impressed with that, and appreciative too. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTIN - 10 September 2024
" Pricing was high at first but continued to monitor the market and then changed booking accordingly "
" Was a great Ram Rebel truck with only 1500 miles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MICHAEL - 10 September 2024
" Overall a good experience. Will book again if the price remains competetive with Zero Excess and ability to add the Gold package (free tank of gas plus up to 3 additional drivers per rental). "
" Had a delay getting the additional drivers added correctly to the rental at the Counter. The paperwork kept adding a driver who had previously been added on my last rental (which was in Seattle) & was not with us this trip. Took ages to get that additional driver removed from the agreement. The exit from the carpark was also extremely slow as not sufficient desks open and a Q had formed. Otherwise great. Good selection of cars were available (unlike 2023 when only two premium SUV's were available and the one best suiting our need had not been cleaned properly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KARL - 10 September 2024
" I have used Auto Europe a few times and never had any issues so far. Competitive pricing. "
" Friendly staff at pick up was served quickly. Had a choice of cars to choose from which was good. Good price with no one way drop fee which made us chose Alamo as other suppliers were charging for this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GRAHAM - 09 September 2024
" Always use auto europe "
" They were very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BRIAN - 09 September 2024
" Auto Europe is a trusted brand. "
" There was a delay of 1.5 hours in receiving my car, as that car type was not available. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WILMINGTON NC, US - Reviewed by OLGA-JANE - 09 September 2024
" Will book again with Alamo . Great car, great service "
" Quick and easy pick up of car, get car, up to date with all necessary things needed to make the driving experience excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 08 September 2024
" Experience very good the one thing that does annoy is although you have full insurance they always try and get you to buy the additional breakdown cover insurance !! "
" Shuttle collection points at airport limited due to construction. Apart from that and slight delay in awaiting vehicle the overall experience was very good. It would have been nice to have a choice of vehicles but having booked Pick up truck I think they had only one left. The vehicle had low mileage and no issues. Drop off was efficient and again slight walk from the shuttle drop off to terminal due to construction was only downside. This will be same for all off airport rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 03 September 2024
" Very polite and helpful staff. "
" Very polite and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BEVERLEY - 03 September 2024
" Auto Europe excellent, easy to use and reasonably priced. "
" There was a great feature previously offered by Alamo, Skip the counter. Sadly this is not available to the UK now. I tried using the checkin booths these were not working. The chap at the desk was training a chap so a little slow. Not great after a long flight! The drivers carpet was worn. It would be useful to tell customers that if they have their charging cable then you can use CarPlay once you have paired your phone with the car and will have satnav. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by PATRICK - 02 September 2024
" Easy booking and good communication throughout. Will book with Auto Europe again. "
" Good experience. Easy pick up and drop off. Polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMIE - 30 August 2024
" All went well drop and pick up good "
" Alamo very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by EDWARD - 30 August 2024
" Easy booking, great communications. "
" Excellent experience. Really helpful.when our flight got cancelled and we needed to change the drop off location to a different airport. First class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KYLE - 29 August 2024
" Love how with auto Europe you can keep checking prices and dates "
" Just long wait at check on. Also had to change care due to vibration issues but got a good replacement "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JONATHAN - 23 August 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DENVER, US - Reviewed by ANDREW - 21 August 2024
" Great "
" Really easy hire and return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEPHEN - 21 August 2024
" Excellent service "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 20 August 2024
" No issues and would use again. "
" Great car and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ADAM - 19 August 2024
" excellent service from picking the car up from terminal c at Orlando to dropping it back off at the same place - no issues with Alamo/Autoeurope "
" excellent service from picking the car up from terminal c at Orlando to dropping it back off at the same place - no issues with Alamo/Autoeurope. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 19 August 2024
" Fast easy pick up, no hard selling. Good clean car. return easy peasy. "
" Straightforward pick up with no 'hard sell', Drop off equally easy. Car was in great condition. Alamo is a good choice for this frequent user. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KEVIN - 13 August 2024
" Very good hire company "
" Very good hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 12 August 2024
" Would certainly use again. The fact that all costs were paid upfront a d no pressure was out on me for additional services was great. "
" Really straightforward and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HUGH - 12 August 2024
" Very easy website to use & collection and drop off was fab. "
" As always Alamo are great! Had an issue at pickup but the staff at Orlando international were brilliant & sorted it very quickly. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by ALESSANDRA - 09 August 2024
" Overall the experience has been great and the drop pff before heading to the airport was fast and efficient. "
" Check in and drop off were fast. Convenient price compared to other companies/website, considering the second driver and full insurance were included in the final price "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by ANTONY - 06 August 2024
" Efficient as always. "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CHRISTOPHER - 03 August 2024
" Very good overall - thank you! "
" Very good customer service overall. Would certainly recommend and use again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by MATTHEW - 02 August 2024
" Very pleased with my experience "
" Very straightforward from start to finish Clear instructions Swift pick up and return Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by FLORIN - 23 July 2024
" Highly recommend Alamo. Easy and efficient. Would definitely hire a car from them again. "
" Fantastic car experience of our first time driving in America. Your staff member Peter was excellent when we picked the keys up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SUSAN - 22 July 2024
" Always use Auto Europe for car hire abroad as they have good offers and the whole process is hassle free and professional "
" Staff were friendly, the pick up time was easy as he helped with the online completion but the car we had was badly scratched with a few dents, not a lot of choice for what we ordered "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MELBOURNE FL, US - Reviewed by ALAN BROOKMAN - 22 July 2024
" Excellent "
" Helpfull at counter "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by KEITH - 19 July 2024
" same as q3 "
" very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAEME - 17 July 2024
" Great site, super value. "
" Fast, friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MATTHEW - 15 July 2024
" Autoeurope are consistently excellent, I wouldn't consider using any other company to book car rental now. "
" The counter staff were super helpful and efficient, once at the car collection point Of the three mustang convertibles available only one wasn't scratched or dented. The car we got was fine though and saw us through three weeks and 7000 miles without any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by GARRY - 15 July 2024
" First class "
" Use Alamo every year as they don't try to overly push extras. What you pay is generally what you get. Never had any complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JONATHAN - 15 July 2024
" Over fantastic experience no attempts to up sell got my information and got me on my way. "
" Excellent counter staff and manager who helped us was very accommodating. Their option to complete address/DL info before was extremely handy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DARREN - 14 July 2024
" Customer service very poor when tried to add details of my special needs son needs "
" Needed a second member of staff at collection as long wait, though very quick when got to front of line "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by LAURA - 12 July 2024
" great service and price "
" fantastic service. as we had checked in before arrival we had paperwork and collected car at garage in less than 5 minutes. counter staff were superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TRACIE - 09 July 2024
" Quick & easy booking process, we love auto Europe because of the ability to adjust our booking to get the lowest price possible, we always feel secure booking through you & like knowing everything is included and transparent "
" Quick & pleasant service from friendly staff, great choice of vehicles at the airport, all clean and well maintained. Very happy & will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCHORAGE, US - Reviewed by PETER - 08 July 2024
" Great service provider. "
" The service provided by this company was excellent in all aspects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 06 July 2024
" As above. "
" The only bad thing the paperwork I was given only showed I had the car fir 30 days not 41 days. After trying to get through to them on the phone for 1 1/2 hours they said a new one would be sent to me after 30 days. They could only cover 30 days at a time. This was not advised at the time when I picked the car up. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDMUND - 05 July 2024
" Easy to compare suppliers. Very easy to modify reservation. Competitive prices. Always use... Europe or USA "
" Use often at LAX. Frequent shuttles to Alamo. Easy efficient pick up Like being able to pick a car of my choice from relevant section "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CAROL - 05 July 2024
" Easy to use website with very reasonable prices. "
" From pickup to drop off the whole process was easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SANDEEP - 02 July 2024
" Easy to book, competitive pricing. Will use again. "
" Alamo always comes up trumps. Skip the ques is an excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PHOENIX, US - Reviewed by DEBBIE - 01 July 2024
" I always use Auto Europe. Simple to book and amend if need to. "
" I always try to book Alamo. They are the best. Standard of vehicles is better than competitors and staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by STEPHEN - 30 June 2024
" Overall good "
" At this location very good no hassle to buy extras for once "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEVE - 28 June 2024
" Because of the speed of the service and lack of sales push I would recommend and look to return myself. "
" The vehicle was clean and ready for collection we were quickly on our way. This process seems to have improved quite a bit over the years. Unfortunately the vehicle did have some issues. The tyre inflation was incorrect as noted by the vehicle system. Occasionally the vehicle got stuck in a low gear. Both faults shared with drop off staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by SIMON - 26 June 2024
" This is the second time we've booked a car through Auto Europe and have been extremely satisfied on both occasions, "
" The staff at the check-in desk were a little brusque, but very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 25 June 2024
" As above. "
" I have no negative comments or experiences. Everything was easy and flowed easy except for the queue at the reception desk which was beyond the control of staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by PAUL - 25 June 2024
" As above "
" All good, had a problem with my hire car in the Alamo pick up building and they changed the car in a blink, with out any delay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ALAN - 23 June 2024
" Good value from Auto Europe. I have used them on several occasions and likely will do so in the future. "
" Very friendly customer service advisor. Easy pick up of car. Car was very clean and ample size. Only gripe is that in an almost new car there is no sat-nav. Easy to drop off at airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NEIL - 23 June 2024
" Freedom to select the car you fancy "
" Simple to pick car up without any fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CRAIG - 19 June 2024
" Have nothing but praise for the service I received throughout this hire.. from an easy booking to to a smooth and seamless pick up "
" Very friendly staff from pick up to drop off.. quick and easy process.. lovely clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 19 June 2024
" Always recommend auto Europe due to price and service "
" Very smooth and quick pick up point car all clean and ideal for our vacation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOSEPH - 19 June 2024
" As above "
" The lady at the Counter was less than friendly, bordering on surly ! In fact all the staff that afternoon seemed quite unhappy- perhaps some team building / customer service training would be of benefit? She signed her name with a smiley face - which seemed strange following our interaction with her Drop off guy in garage who collected the car was absolutely lovely "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RAWINDAR - 18 June 2024
" We were pleased that Auto Europe offered us a complete NO EXCESS package which also included Breakdown cover. The breakdown cover was extra but it was far cheaper to get it through Auto Europe then at the counters. "
" We frequently use Alamo for our car rental when we travel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by GERARD - 18 June 2024
" The guy on the counter in USA was very helpful. Overall a great customer experiance "
" Excellent straight forward process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 18 June 2024
" Would definitely use them again. "
" Alamo is simply quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 17 June 2024
" It was all very straight forward and there were no issues with the rental. How any issues would have been dealt with I therefore can't say. "
" Very good. There were no issues with the rental and Larry, who dealt with us at the collection desk, was absolutely excellent - a great guy and great representative of the company. Credit to him. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MALCOLM - 16 June 2024
" Good price compared to other rental providers. All was straight forward form start to finish "
" Used self service booth it was quicker than waiting in line Picked car up and was out of airport about 35 mins after landing. Return of car was done in minutes "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by STEWART - 15 June 2024
" Was slightly nervous as we have never used Auto Europe before. We were attracted by the very attractive prices and will certainly us again "
" The whole thing from picking up to dropping off went very smoothly for us. They did not have the vehicle class we requested so we were given a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 14 June 2024
" Ease of booking price was good and Alamo u can't fault them "
" Great company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by JOHN - 14 June 2024
" As above ,no problems at all , a little vague on whether we would be charged for toll roads but that's about it. "
" Very smooth ,no problems at all ,car was a 4x4 with latest sat nav it came in very handy around Boston and the other places we visited , could not fault the service we got from Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 14 June 2024
" Very good value and very efficient service. "
" Very efficient pickup service, car exactly as expected and in very good condition. No hassle trying to sell additional products. Return process simple and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 13 June 2024
" Efficient, courteous and stress free "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 12 June 2024
" Easy to use. Good pricing. "
" No fuss. Easy collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DENNIS - 12 June 2024
" Went very smoothly "
" Was very easy experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MICHAEL - 12 June 2024
" Very efficient and effective. "
" Pick up of actual vehicle confusing as we were taken to vehicle another family decided they wanted it! We were upgraded as a result. Thanks "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 11 June 2024
" Good company, but watch your prices as they are creeping up....I know it's fashionable to charge your loyal customers considerably more than you need to, but they will realise as I did and book elsewhere....don't charge more just because you can! "
" Good, if not a little long winded checking in as the manager at Boston Airport asked me to use the automative check in (which was a lot slower than going to the counter, of which you did not have enough staff, considering it was Memorial Weekend. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by GIUSEPPE - 11 June 2024
" Very happy "
" Prompt and helpful service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JOSEPH - 10 June 2024
" No hassle on pick up and very fast when returning the car. Hassle free and stress free. I'm a returning customer and will keep using this company for future car hires. "
" Quick and easy as I preregistered online before picking the car up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ROBERT - 10 June 2024
" OK. "
" Very good in New York and drop off in Atlanta except for all the building work at Atlanta airport. Had to drop off at new location off the airport and the rail link back to departures wasn't working. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SRUJAN - 09 June 2024
" Cheapest on the market "
" The choice of cars in the range I had selected was very low with only 3 cars available. However they were able to give me an alternative option. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOZEMAN, US - Reviewed by PHILIP - 08 June 2024
" Very happy with the efficient service. Even offered a choice of vehicle. Very impressed I had two experiences with Alamo on my trip. Both positive. Just small things, attention to detail and friendly interaction makes a difference "
" Fast and efficient service. Nice car. Great car rental experience (which isn't always the case!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by PHILIP - 08 June 2024
" I have had 2 interactions with Alamo on my trip. Both positive. Impressied. "
" Only downside was waiting 40 minutes for a car to become available. Upon returning the vehicle a $20 refund was given which will probably come to autoeurope. Hopefully it will eventually come to me! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by SIMON - 07 June 2024
" See above. "
" It was all very straight-forward, speedy and smooth, as well as competitively priced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HARTFORD, US - Reviewed by RICHARD - 05 June 2024
" Apart from satnav episode, very happy with overall service "
" Very satisfied with overall experience. However, the changeover back at the airport was rushed as usual, and we realised when we arrived home that we had left our satnav in the car. No response yet from Alamo requesting return of said satnav! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DON - 04 June 2024
" Auto Europe is the first port of call every time we travel abroad to rent a car. Always professional, helpful and competitive. "
" The collection, drop off and staff were fine. The vehicle had muddy marks in the boot and the inside of the car was grubby. This was reported to Alamo who have dealt with the matter. I will still use Alamo moving forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by ANTHONY - 03 June 2024
" Flexiblity to change plans and optimise pricing "
" Quick pickup. Only downside is that second driver had to be present. Went out of their way to find a new car of the model that I wanted. Far better than the other companies I have used at LAX. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by JUDITH - 03 June 2024
" It was the most awful experience I have ever had. Staff were unhelpful and I had been lied to. Further to this after a 10 hour flight I was left with no vehicle and very distressed in the airport. "
" I arrived and the information I had been given was wrong and was unable to rent the car. Leaving me stranded. The manager was extremely unhelpful and rude, he made no effort to discuss the confusion and was more than happy to leave me stranded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by SIMON - 02 June 2024
" Easy to book with Autoeurope "
" Everything was excellent other than there was a slow puncture on one of the tyres that wasn't picked up by alamo before they released the vehicle which should have been as the warning light came on as soon as we left the garage and was only half inflated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DENNIS - 31 May 2024
" Very happy "
" Very happy with service and vehicle provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CARLTON - 30 May 2024
" I've used Autoeurope a few times and experience is always very good "
" Absolute pleasure to deal with this company..friendly and super efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 29 May 2024
" Fast efficient clean cars "
" Recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by BERNARD - 28 May 2024
" i would recommend Alamo/enterprise to everyone "
" very well looked after by the counter staff and the staff out in the pick up area in Melbourne FL When i had an issue with the vehicle we were able to get it sorted at Orlando International Airport where the staff were brilliant and so helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by MARK - 28 May 2024
" Everything with Auto Europe was great, this is the second (or third time) I've Auto Europe, and I find the value was absolutely fantastic compared to the others "
" The vehicle we were given had a few problems enroute, we couldn't contact an Alamo representative as they were all located in the vicinity of an airport. The car intermittently was shuddering as if it was missing on the firing order, the oil service warning came on even though I was told it was fully serviced, the fuel economy fluctuated from 24 mpg down to 9 mpg even though on cruise at the same speed. I have been given an upgrade should I use Alamo again, but this is restricted to Atlanta Airport, so not worth it!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by SHEILA - 27 May 2024
" really competitive prices "
" Quick and Easy to check in and receive the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KELVIN - 27 May 2024
" No Problems with Auto Europe just the vendors interpretation of the requirements on the order "
" Booked Nissan Maxima or similar, got allocated Audi A3 nice car, but Intermediate sized car, not similar apart from wheels in all 4 corners. Been using Alamo in US for 10 years, never had a car allocated before and always got to choose from a bank of V6 large cars. They are not the cheapest but previously had the edge by allowing you to choose from a row of cars. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DANIEL - 26 May 2024
" Great service and no hidden charges which were had heard nightmares about with other rental companies "
" Great service and no hidden charges which were had heard nightmares about with other rental companies "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by COLIN - 26 May 2024
" Good final price will use again "
" All great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANAHEIM, US - Reviewed by SIMON - 26 May 2024
" Really excellent. "
" The car was amazing and whilst pick up was not really that helpful (There's your car), drop off was amazing at LAX. The car itself - wow. I fell in love with it. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TERRY - 25 May 2024
" Tend to use Alamo as the process is so easy and smooth "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 25 May 2024
" Always book through Auto europe never had any problems. "
" Pickup and drop off a breeze dodge ram was superb probably the best car i have ever driven will definitely use alamo in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 24 May 2024
" Apart from a 10-15 wait at the counter ( it was extremely busy) staff were efficient and friendly. I have no complaints . Thank You "
" Apart from a 10 minute wait "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CHRISTOPHER - 21 May 2024
" Your system of rental I find very easy to use and also to amend if necessary . "
" It would be helpful if I had been aware of the toll situation in USA no longer has manned stations.The few where you can pay cash only take coinage.Would it be better to buy an E-pass?No explanation from Alamo! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 21 May 2024
" So much better than Dollar who have long lines and clerks who try to sell you extras that you don't need. "
" Very good.They let me change the drop off point with no extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ALAN - 21 May 2024
" I always rent from Alamo and they always come up with superior service "
" They never let me down, thank you "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 21 May 2024
" Excellent "
" Very pleasant experience. Easy and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MARK - 21 May 2024
" Everything was confirmed by Alamo via e-mail after booking through Auto Europe and the whole process was smooth and without any issues and or concerns. This is the second time I have booked through Auto Europe and Alamo for a driving holiday in the US and I would not use any other option. Very satisfied. "
" After booking via Auto Europe I received a confirmation e-mail from Alamo confirming everything and what to do to pick up my car etc. On arrival, simple process and then when going to car area, we were given an option of 3 reasonably new SUV to pick from. No issues with car hire period and drop off took as long as it took to empty my car. The whole process was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LYNDON - 19 May 2024
" Easy booking process, good insurance cover included. No extras to pay. All very transparent "
" Very quick process in the airport unlike other suppliers I have experienced on Orlando terminal C. Good choice of vehicles all quite new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by BRIAN - 19 May 2024
" Ability to amend booking, helpful staff. "
" Good car selection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by BLUE - 18 May 2024
" I have used Auto Europe for the last 12+ years and have never been disappointed. "
" As usual, the Alamo experience was seamless. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JACK - 18 May 2024
" There are no dedicated Alamo representative on the check in desk at the airport anymore. I had to wait 20 mins to be served by another representative from Hertz. Apparently, all the desk staff are now employed by the airport. They expect you to use a kiosk, but I could not do this as I had a voucher through you. "
" Alamo staff are very friendly and helpful. You have a good range of cars to select from. I have been using Alamo for over 20 years. 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ERIC - 18 May 2024
" Good selection of cars, and the occasional "additional driver" option is a good option to have. Our flight was delayed by over 4 hours meaning we would be late for pick-up. I contacted Auto-Europe and the service agent was very reassuring and forwarded a note to Alamo to advise of our late pick-up. Great customer service. "
" Picking up the car was made easier using their electronic terminal instead of a service agent. Choice of cars was very good - on this occasion they gave a free upgrade which was greatly appreciated. And returning the vehicle was a breeze - the agent was welcoming and friendly, and quickly checked me in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEPHEN - 18 May 2024
" Good price and great service at Alamo rental car at LAX "
" Excellent service at LAX "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CLIFF - 17 May 2024
" All in all ,good value and great Alamo team in USA. "
" Staff in Melbourne Airport (Florida) are excellent. Great experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 17 May 2024
" The best experience with Auto Europe and Alamo as always "
" Absolutely the best experience as always No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART ANDREW - 16 May 2024
" From car pick up to return the service we received was excellent. "
" Excellent customer service. We had a bad experience with Avis in February where they charged our credit card £345 for services we didn't request or receive and we had to really fight to get it back (luckily we had the money refunded). We will now always use Alamo a far superior company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SVEIN - 14 May 2024
" Booking through Autp Europe was very simple and an excellent experience. "
" Alamo was great as always. Simple, fast, great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CHRISTOPHER - 14 May 2024
" I tend to worry about using third party companies for car hire however after using your company will definitely use again. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by SUSAN - 14 May 2024
" I've hired cars through yourselves previously and have never had a problem. Many thanks "
" The counter staff were very quick and thorough. We had a problem with a tyre deflating, they dealt with it quickly, providing excellent customer service. Drop off was the smoothest I've experienced, just great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 14 May 2024
" They need to have more convertible cars in stock "
" Ordered a convertible, was told none in did I want something else. I said no I paid for convertible and stood my ground. They tried again to give me an Audi with a sunroof, I declined. They made some calls and said one had just been returned and would be 30 to 45 mins. It actually took nearly 90 mins from arriving to getting the car, but to be fair they supplied us with cold bottled water and said they would give me a tank of fuel as compensation. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MYRTLE BEACH, US - Reviewed by ANTHONY - 14 May 2024
" I am very, very disappointed with the experience of hiring a car through you this time. I required and had paid for the use of GPS. After finding out there was no GPS with the car, I went back to back to the Alamo staff for help in resolving this problem . There was no help at all and i was left to find my accommodation in the dark which was a nightmare. As i needed GPS for my travelling i had to buy a sim card for the USA to be able to use google maps in my phone adding further expense for myself. "
" I am very very unhappy with my experience with Alamo As soon as i returned to the man behind the counter after finding out why my car did not have the required GPS in which i had paid for. He was no help at all in trying to solve the problem. It was dark by the time i left, and a nightmare trying to find my accommodation . The following day, through further expense to myself i eventually managed to buy a USA sim card and was able too use google maps on my phone which was not part of the for plan for this holiday. I have driven around the USA on many occasions and have never been let down so badly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by GRAHAM - 10 May 2024
" good prices which is what matters "
" car was nearly new, only 5000 miles on the clock, very clean "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by GRAHAM - 09 May 2024
" Great price and easy to book with - recommended "
" Great rental just very slow counter service when picking the car up at the airport "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 08 May 2024
" Excellent with the exception of satnave and toll charges. "
" Everything was brilliant through Alamo. The only disappointments werethat the car did not have satnav and it was five time cheaper to buy one at Walmart or use google maps on my phone. In addition the daily charge for the road toll is excessive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALLAN - 08 May 2024
" The best car rental experience I have enjoyed in over 30 years of travel to the US hiring cars every time. Absolute five star service from staff that actually enjoy what they do and embrace the values of great customer service. Wonderful experience that added to the whole holiday. "
" Easy, process, no additional 'hard sell', professional and polite staff that went the extra mile big time... superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by REBECCA - 08 May 2024
" Great value for money, fast, efficient and friendly staff! Thank you! "
" Really helpful staff and answered all queries. Great value! Easy drop off and pick up! Easy transfer to car rental from LAX "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by DANIEL - 08 May 2024
" First visit to America , great car hire "
" Very easy and good car choice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 08 May 2024
" Everything was dealt with efficiently. Everyone was super helpful and happy and explained everything required. "
" Had a slow puncture so needed to swap out the first vehicle in the first few days, but this was done quickly, efficiently and without any fuss. The second vehicle was also much cleaner inside! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by PAUL - 07 May 2024
" Always use Alamo, good prices "
" So smooth, nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by STUART - 06 May 2024
" Fast and efficient Car was clean "
" Fast and efficient with clean reliable cstt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 06 May 2024
" Satisfactory "
" More information about the car which was a hybrid would have been useful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KATE - 06 May 2024
" Happy with car and price "
" Good clean car as usual from Alamo! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by JOHN - 05 May 2024
" All very efficient. "
" All good. Just a bit expensive compared to pre-Covid prices. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MESA, US - Reviewed by CAROL - 04 May 2024
" Auto Europe gave me lots of different prices, vehicles and companies to compare and this made the selection process a lot easier. "
" Easy pick-up from counter and no problems with passport or driving licence acceptance, just the necessary procedure "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by MARTIN - 03 May 2024
" Booking was easy, package was comprehensive. Would use again. "
" Nice car, but the service and oil change lights were on all of the rental period and there was a smell of smoking in the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HONOLULU, US - Reviewed by PATRICK - 03 May 2024
" Great car friendly service "
" Only Drawback with Alamo in common with all the car rental companies in Hawaii is the price or car rental must rank as one of the most expensive in the world "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHEILA - 02 May 2024
" No hesitation in rexommending "
" Very friendly staff. Very clean car. Ready to go, super efficient pick up and drop off. Also very quick and helpful response to an email query about tolls "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 02 May 2024
" perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by AILEEN - 02 May 2024
" Only supplier I really trust to give a positive experience "
" I trust alamo more than any other supplier and I always have. Positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 01 May 2024
" As above "
" Alamo charged me for 2 tolls that I was not liable for Sunpass would not reimburse me because I could not provide a Alamo contract with the vehicle reg number on. As you know you can choose your car after you have been given your contract. Alamo rep said he could not reimburse cash but would upgrade me on next hire ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 29 April 2024
" No problems. Easy to book and quick communication. "
" no problems encountered and very polite staff. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by SALLY-ANNE - 29 April 2024
" Auto Europe communication was excellent. "
" Alamo were simple to work with apart from lack of clarity about where to return the car at MCO. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RICHARD - 29 April 2024
" Everything went smoothly "
" Super easy, price was right and everything was covered - no surprises. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by ROBERT - 28 April 2024
" Very good service provide by Alamo "
" Excellent service and nearly new vehicle without marks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 28 April 2024
" Everything from booking to return of vehicle was perfect. "
" Bast Rental Company I've used. Great staff at pickuo and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ANDREW - 28 April 2024
" Would highly recommend "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 28 April 2024
" Auto Europe were great as usual. Alamo let me down with the vehicle offered. "
" I had to take the only car left in the 'intermediate' class. This was a tiny Mitsubishi Mirage. It was difficult to seat 3 passengers leaving very little space for luggage. The car was under powered and very noisy. After travelling 13 hrs I just wanted to be on my way, so accepted the car. This should not have been classed as 'Intermediate' . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by CASSIANO - 26 April 2024
" Everything was great! Start to end! "
" Yes nice people! Straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by WILLIAM - 23 April 2024
" Alamo did not a a suitable car ready for us. Another group were in the same position. We booked a year in advance and turned up at the agreed time. They were obviously having a laugh at our expense. "
" Ordered a large luxury car (Chrysler 300 or similar), but they could not provide a suitable car. After an hour waiting, we had to accept a much smaller, albeit, luxury car. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by MICHAEL - 23 April 2024
" All smooth and great vehicle. "
" Only issue was computers down on check in. Result was small delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLEVELAND, US - Reviewed by MARY JEAN - 22 April 2024
" Autoeurope has been good but when calling the phone number given it just rings and rings. I have tried this a couple of times with 2 different rentals. I also have not been able to amend my pick up time--again, with both rentals. Thankfully, there have been no issues with pick up. "
" The car hire at the CLE airport went smoothly and Joe who helped us with the car selection went out of his way to help. The staff lady at the counter was pleasant and helpful but very misleading regarding the fuel policy. She guaranteed me that it would be cheaper to allow them to fill up the car instead of me filling it just before drop off and even encouraged me to return it as low as possible. My 1/3 tank of gas cost me $40 for them to fuel it. I will never do this again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 22 April 2024
" Good "
" All positive, from pick-up to drop-off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN ANTONIO, US - Reviewed by JONATHAN - 21 April 2024
" Autoeurope easy to use website for bookings and clearly shows what is included with each car and insurance etc. "
" Good staff working on the counters and the condition of the car was brand new. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 20 April 2024
" I have no critisisms of anything and was really pleased with the performance and cleanliness of the car. Well done. "
" The whole process exceeded my expectations. I was especially pleased with the help offered by the agent at pick up in explaining some aspects of the cars controls, he was obviously very knowledgeable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 19 April 2024
" Generally all fine - but I had no problems ! "
" Usual attempt to upgrade at the desk which is always aannotiny/unecessary. No clear pictures of the vehicles that were being offered "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by CAROLYN - 19 April 2024
" Very happy with car hire experience. "
" Very efficient and professional service. Met my expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FREDERICK - 15 April 2024
" Was plain sailing from start to finish. "
" Almost everything was perfect. The car was great, but was fairly high mileage and there was a noise from the rear wheels. Most likely wheel bearings. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KENNETH - 14 April 2024
" Never any problems and I do about six rentals a year USA and Europe. "
" Great company never a problem "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by MARK - 14 April 2024
" I might have liked the option to have an insurance excess and pay a little less. Similarly, I might have liked the option to pay a little more for satnav. The hire rate seemed a bit high to me, but it was also the best I could find, so maybe I just picked a bad time! "
" The rental process was smooth and I was not subjected to any hard sell for optional items. No manual was provided for the car, which meant it was not clear how to operate cruise control or other ADAS features, nor was it clear how to open the rear doors from the outside (answer: you need to press unlock twice on the front door). The type of fuel to be used was not specified. The car had various minor blemishes, which were not itemised. At the departure gate the attendant said these could be ignored since I had full damage waiver with no excess, but it still made me feel a little uncomfortable. The car was not checked in my presence on drop-off, which was also a bit weird. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GRAHAM - 13 April 2024
" No problems "
" Everything went well "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SANTOKH - 13 April 2024
" Thankyou Auto europe for excellent communication and most of all fantastic price for my hire. Will recommend any day. "
" from airport pick-up to car pick-up and then drop-off everything went like clockwork. Good car choice and var was clean and less than a year old. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MARTIN - 13 April 2024
" Alamo were very efficient "
" For a change pick up was smooth , not asked to add extras which normally annoys me "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by IAN - 13 April 2024
" Autoeurope are normally the lowest prices and never had an issue with any booking. "
" Rental is just too expensive for what you get for your money. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
TAMPA, US - Reviewed by GARY - 12 April 2024
" All went well and to plan which is helpful when arriving and leaving for home, very happy with overall service - thank you "
" All went well and to plan which is helpful when arriving and leaving for home, very happy with overall service - thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by MARTIN - 12 April 2024
" Fast in and out "
" Fast in and out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 10 April 2024
" Fast and easy pick up and drop off "
" Fast and easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DAVID - 09 April 2024
" I found Auto Europe prices competitive and the insurance package I felt was more comprehensive than other sites. Everything was straight forward and if I ever hire a car again I would not hesitate in using them again. "
" Everything was very straight forward and efficient. We arrived to collect our car and within less than 20 minutes we were in our car. One thing that was slightly hard to work out based on the information on the Alamo website was what size of car I needed. Turns out the one I originally picked was too small and I had to upgrade but it wasn't the end of the world. It was only an extra $25 a day and the car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by OWEN - 08 April 2024
" It was easy and straightforward which we really appreciated. "
" We received great service at both ends of the car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by GEOFFREY - 08 April 2024
" Changes were an issue and Auto Europe were not helpful "
" Receptionist was excellent whose name was Dolly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 29 March 2024
" I just have. "
" I travel to the US 4 times year and always use Alamo. They don't try to upgrade your car or insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by NEVILLE - 23 March 2024
" Considering we paid a lot of money to rent the car for two months you would expect the car to be in top notch condition in pick up and not have to stop off fill up screen wash and wipe down parts inside? "
" The car was dirty inside when we got it. Malaysian coin money was found in door pocket!! Chip in windscreen, front number plate damaged and bent. No windscreen wash in bottle which meant in a dry climate like CA was a great inconvenience- had to stop and get it topped up. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
SARASOTA, US - Reviewed by PETER - 23 March 2024
" Best rental cpy. "
" Always good with Alamo. Guys are so, so nice and smiley. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by HENRY - 19 March 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by DEREK - 18 March 2024
" Best car hire experience ever both on collection and return. "
" You have an amazing team working for you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by WAYNE - 17 March 2024
" Alamo still provide good cars "
" I still like Alamo but worth mentioning they re only Airport based, so if you have issues with car you have to take it back to the airport for swap out. I rent out of Las Vegas a lot and they do seem to run short of cars during busy periods. But I still like them and will always rent from them. They also want to see passports now which they never used to when going thru the tedious gate process. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STEVEN - 15 March 2024
" Easy to use website with competitive pricing and clear options. Always my first choice for car hire "
" Another great hire with Alamo. No issues and friendly efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JONATHAN - 14 March 2024
" All good - would use you again. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by VICTORIA - 11 March 2024
" Did fill up before returning but still charged just over $20 so offering return on empty tank and prepaying for fuel might be a better option. Hopefully prices will keep getting back to pre-pandemic rates. Good choice options of vehicles available in selected class. "
" Excellent at Miami and let us have the vehicle early. Good communication as they sent e mail for second contract and dropping off was easy to find. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ALAN - 11 March 2024
" bad experience due to having to drive back too airport with shattered rear window. break in could have been avoided if informed "
" picked up car no problem. car broken into in san francisco.back window smashed,belongings stolen. phoned contact details. female didnt understand.sounded foreign.eventually said .take car to san francisco branch which we did. on arrival employee didnt know anything about it and said i had to take car back to airport as she didnt have any cars available..An Hr back to airport with broken back window.Glass flying about everywhere.on arrival got new car.Employee told us that was fifth car that morning that had been broken into and it this was the norm.WHY werent we told or advised. I expensive camera and bag stolen. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 10 March 2024
" Superb will definitely use this company again "
" Absolutely over the moon with the price and service from your company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 10 March 2024
" See above answer "
" I always use Alamo as they are the only rental company in Orlando Int Airport who have never tried to defraud me of extra costs. On 20/02/24 my flight arrived an hour early and the person on the desk tried to charge me $31 extra to collect earlier than my allotted time. I refused and he then said I would have to return the car early (4.00pm for a 9.50pm return flight) - hardly ideal. That said the car was problem free and returning was very straightforward and 'Chin' was the person I returned to and he was very polite and friendly. I will use Alamo again. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by NIGEL - 08 March 2024
" The worst Alamo experience ever. The reasonable marks are based on previous years "
" Car developed fault and I had to drive back to airport to replace. In spite of pre-calling to agree it should be returned, Airport staff knew nothing about it and the first two staff encounters were not good. The first employee tried to tell me all cars "did this" - when I knew full well they didn't as my car had been fine for 3 weeks. Finally someone did help but initially couldn't provide with a similar car again in spite of the call centre sending me to the airport as it was the only place that could match my car!! The other frustrating thing with Alamo is that ins site of me booking with you for just over 5 weeks they insisted the car could only be booked for 30 days. This has happened before and they seem incapable of dealing with it! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by SHARON - 07 March 2024
" Always use your website as it has the best prices and love that you can manage and cancel reservations all online. "
" Great experience, no hard sell at the counter. Very quick and easy collection and offered an upgrade in the garage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by SHARON - 06 March 2024
" Auto Europe is my go to website for car hire, always have the best prices. Love that cancellation is easy to do as well. "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 27 February 2024
" Trouble free as usual "
" Trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 27 February 2024
" Very good "
" Very smooth with no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 19 February 2024
" Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 19 February 2024
" Very positive "
" All good no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 16 February 2024
" Same as answer to Question 3 "
" Very efficient from picking car up to returning itsame as question 3 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by THOMAS - 16 February 2024
" Staff were friendly and very helpful including bus service they answer every question and guided us along the way , very happy "
" Easy getting to the car was a 10 min bus ride from airport terminal, check in was straight forward and staff were brilliant, very informative. Car was great value and worth every penny no strings attached! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DARREN - 12 February 2024
" Would definitely use them again. "
" Efficient bus service from airport where Damian offered great check in service. Car was all clean and as expected with a choice of 3 cars offered. Drop off was extremely efficient too. All first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by ROGER - 03 February 2024
" Good service overall. "
" Discovered broken rear view mirror whilst travelling. Reported to Alamo. Promised free upgrade e-mail for use on next hire. Not received! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by IAIN - 30 January 2024
" Easy to navigate the Auto Europe site and browse through a range of vehicles. Once selected and payment made the voucher was immediately available. "
" There was some minor damage to the vehicle we were allocated. I pointed this out to the staff and they just told me to take a photo of each area of minor damage. However, once on the road, the car exceeded our expectations. It was very spacious with plenty of room for all of our luggage. It was a pleasure to drive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SACRAMENTO, US - Reviewed by TIMOTHY - 29 January 2024
" Happy and easy. "
" Easy to work the process and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JACQUELINE - 29 January 2024
" Good number of cars and rental companies to choose from. Booking was easy. I accidentally double booked the rental; cancellation and refund was straightforward and quick. "
" Friendly and efficient check in. Lovely 2024 model car. Very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by PAUL - 29 January 2024
" Easy to use website and reasonable prices. "
" Quick and efficient collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDMUND - 28 January 2024
" Always use Alamo LAX - efficient & user friendly "
" Like being able to choose the vehicle - not just given keys to a specific car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LESLIE - 28 January 2024
" Good rental with just a minor maintenance issue overlooked "
" Excellent vehicle in good condition just slightly marred by windscreen washer not being filled up at depot hence warning light on collection "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by HORACE - 24 January 2024
" You need to tell folk when the hold fee is removed from the credit card "
" I'm still waiting to see when Alamo decide to take the hold fee off my credit card. Because your still got my funds on hold I'm getting charged interest which is totally unacceptable "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 15 January 2024
" The whole process was very smooth with friendly and efficient staff. "
" Very efficient and good quality of car supplied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 12 January 2024
" Satisfied "
" Brand of choice. I like self serve registration and ability to choose car from Garage. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CLAUDIA - 11 January 2024
" It was very customer friendly and easy to book "
" Everything went smoothly and effortless Nice new and clean cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by GUY - 09 January 2024
" See previous comments. With a disabled passenger (hip operation) driving around in a large van was not ideal and presented several challenges. "
" Upon arrival we were advised that they 'had no vehicles left as it was a holiday'. They had rented-out the SUV we had booked for 7 people through Auto Europe. After lots of requests and an interesting conversation with a pleasant member of staff they 'found' a 15 seater bus that i had to drive for 2 weeks. This was not ideal at all with a disabled passenger, but was our only option. Not acceptable at all. If you're able to offer an explanation I'd love to hear it. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by JAMES - 08 January 2024
" The staff on the automated reception was super helpful , when collecting the vehicle we had a great choice of cars all new and immaculate condition . The car itself was very comfortable and reliable and we did many miles . On drop off it was a very smooth process And as we had an early check in it was super helpful . Thank you to both Auto Europe and Alamo for such a great experience . James "
" From collection to drop off service was great and the car we had was new and in excellent condition . Drop of very smooth staff are friendly and helpful. Thank you as many years ago I rented with Alamo and it wasn't like this which has restored my faith in them . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MYRTLE BEACH, US - Reviewed by PAUL - 07 January 2024
" Excellent service and value for money "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SAMANTHA - 05 January 2024
" My experience with AE was professional but sadly let down by Alamo's amateurish delivery of the product purchased and being palmed off with a smaller vehicle than paid for. I hope my next booking due to start today is less eventful!!!!!! "
" Very disappointed with Alamo at Miami airport. Got to the rental desk to be told that there were no cars available. Not what you want to hear after a ten hour transatlantic flight with a 18 month old child! Having complained to the depot manager a car was found after about an hour of waiting. The vehicle provided was not of the same class booked and was a lot smaller than required so, a partial refund will be appropriate please. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
AUSTIN, US - Reviewed by TAMZIN - 04 January 2024
" Excellent "
" All the staff were charming and helpful. Car was great. We left a phone in the car, and they found it and returned it to us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 01 January 2024
" All good thanks "
" All good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MEMPHIS, US - Reviewed by SUSAN - 01 January 2024
" All went smoothly. "
" Staff at Memphis airport are very friendly, helpful and efficient, both at pickup and at drop off. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DANIEL - 31 December 2023
" No problems "
" Thanks, all fine "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHELLE - 30 December 2023
" Always use you for my car rental, lots of options and great prices "
" 100 times better than our last Thrifty rental. 5 mins at the counter then straight to the car. Wasn't the newest car (55k on the clock) but suited me fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by CAROL - 30 December 2023
" I Have used Auto Europe many times and never had any problems, I will certainly use again and would definitely recommend to friends. "
" From picking up the car to returning the car it all went very smoothly. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DEBBIE - 27 December 2023
" Booking was easy, price was excellent and pick up and drop off was painless. The best experience of hiring a car in USA we have ever had "
" There was a short delay at hire desk, but it was Thanks Giving, gentleman who we dealt with was polite and the whole process went smoothly and without any issues Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JANE - 27 December 2023
" Have used AutoEurope many times before, and no doubt will again. "
" Everything went very smoothly. No waits. Car was what I booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by SHAUN - 26 December 2023
" Auto Europe has given me great service for years and continues to do so "
" Alamo is always pretty straight forward to rent from. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ADRIAN - 24 December 2023
" Best price available. Much cheaper than going to the hire company direct even with loyalty program discount. "
" Price high. Otherwise staff, car, whole experience xcellent. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MICHAEL - 23 December 2023
" Easy booking, good prices and able to change the booking after yet another flight time change by Virgin Atlantic. Would use Auto Europe and Alamo combination every time. "
" As always, Alamo was first class. The electronic booking system at the car rental system is easy to use and very quick. There was a good selection of cars available and I had no troubles whatsoever on the return (I never have had at Vegas). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 20 December 2023
" Excellent as usual "
" Lovely car and hassle free drop off I hire a car from Alamo 6 months a year in USA and try not to use any other rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JASON - 18 December 2023
" As above. If you don't rent the car and provide notice that you can't they should make some effort to give you some of your money back. No effort at all. "
" We had serious travel disruption not our fault and were not able to use the car rental. Called with 24 hours notice to advise and sent packing with no money back...100% cancellation fee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JONATHAN - 17 December 2023
" After several bad experiences with other car rental companies we were v impressed with Alamo - will definitely use the again "
" After several bad experiences with other car rental companies we were v impressed with Alamo - will definitely use the again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 17 December 2023
" See previous comments "
" Alamo is the only US company I will hire from as they are the only company who have not tried to defraud me. The car was clean but had various scratches which I photographed prior to driving. Overall I was happy and will hire from again. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEFAN - 16 December 2023
" Easy and smooth will defo use again "
" Great car very high spec nice and clean easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by SALLIE - 15 December 2023
" Everything went without a hitch, couldn't ask for more. "
" All the Alamo staff we dealt with were lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by TONY - 14 December 2023
" An excellent and stress free pick up. After having a flight delay of 20 hours staff at Auto Europe and Alamo were very helpful and my pick up the next day went very smoothly and there was no further delays. The car was excellent with good miles to the gallon. Thank you. "
" Although I had a 20 hour flight delay after informing the company together of this I had a stress free pick up the next day, staff at Auto Europe and Alamo were very professional and helpful a great service overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 13 December 2023
" Always love dealing with Auto Europe and they are my first port of call for American car rentals. Shame this experience with Alamo has tainted my view of Alamo. I have had no problems previously. Pain in the butt that I am having to chase them up. "
" Although we took out a rental via Auto Europe for 29th October to 29th November, Alamo's system could only produce a contract until the 28th November. Apparently, I then had to email them to extend for the final day! This I duly did and everything seemed okay until I realised I had been charged twice for the fuel service. Once for the first part of the rental and again for the one day extension! I am currently chasing Alamo to try and get one fuel charge (just under £60) refunded, not sure I will succeed. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GRAHAM - 12 December 2023
" no issues with Auto Europe, you are not responsible for the state of the car, that's Alamo's issue. "
" staff at pick up desk were quite unhelpful, trying to force a Nissan Armada on us, despite being told we didn't want one. Were told not all cars in the full size SUV were available to us so we took one of the two expeditions there. Car had done over 62000 miles and was quite tire and worn inside. As our holiday went on the brakes were grinding. We did point this out when returning the car, but not what we expect standard wise given the price we paid. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DETROIT, US - Reviewed by COLIN - 12 December 2023
" Competitive price and ease of booking. "
" Pleasant and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JO - 10 December 2023
" Alamo were great as normal, good helpful staff. Many thanks "
" Great service as always. Many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 08 December 2023
" Trouble free from beginning to end "
" Helpful and friendly . No huge queue at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANNE - 05 December 2023
" very good "
" alamo were superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HILO, US - Reviewed by PAUL - 04 December 2023
" Good price for a 1 day rental of a convertible in Hawaii and very good service provided. "
" Very good service and a new Mustang convertible provided. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by RICHARD - 02 December 2023
" See above "
" Disinterested woman gave me a scrappy piece of paper to give to the woman allocating cars. This meant I had no documentation to prove I was legally entitled to drive the car. Also one of the tyres was dangerously overinflated. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by THOMAS - 02 December 2023
" Our experience with Alamo could definitely have been better. We wasted so much time that our first day had gone by the time we arrived at the hotel. Our experience booking was good. The vehicle was on request as the info wasn't clear on the Auto Europe site. I would use AE again and Alamo, as this is the first time we have had an issue! "
" The first car we received was damaged underneath. We didn't realise this until we had driven away and were 30 min into our drive to our hotel. What a nightmare it turned out to be as it was rush hour on LA! We eventually exchanged the car, but not after them running out of our car category. There were several words with the manager and eventually everything was sorted. Not the best experience with Alamo at LAX. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ANTHONY - 30 November 2023
" all worked out "
" all worked out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 29 November 2023
" As noted above "
" Car rental was pick up 26th Oct drop off 26th Nov. Alamo on line reservation confirmation, confirmed these dates. Subsequent Alamo rental agreement emailed after car was picked up showed return as 25th Nov. Required telephone call with Alamo who confirmed that return date was in fact 26th Nov. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by LINDSAY - 29 November 2023
" Good choice and rates "
" Friendly & helpful staff and impressed that I was given a selection of cars to choose from in the group I booked. The Nissan Rogue was a perfect for my needs but it would have been good if the inside of the windscreen had been cleaned. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by IAN - 28 November 2023
" consistently provide the best deals for overseas car hire "
" easy to use, good vfm and good choice of cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 28 November 2023
" very happy returning customer "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MICHELE - 27 November 2023
" Great experience as always "
" Top notch "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NEIL - 27 November 2023
" Excellent experience overall "
" Really good experience with staff, offered an upgrade which we paid for a better car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ATHANASIOS - 24 November 2023
" All elements of rental were great. "
" Amazing experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREA - 22 November 2023
" it looked like the cheapest deal around which included additional drivers, extra insurance for tyres and undercarriage and a tank of fuel. Doing it directly with Alamo was much more expensive. There were no surprises during the rental in terms of what was already included. "
" Everything was smooth and quick, no complaints. There was a fairly decent selection of cars and the Nissan we got was in good shape. The additional insurances are pricey but not outrageous, pretty average I guess. The additional driver was added in another location without drama. The young driver's fee is a bit high but pretty standard across all rental companies it seems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MYRTLE BEACH, US - Reviewed by MICHAEL - 20 November 2023
" Car was adequate "
" Did not have the car we booked - gave us a basic 7 seater Dodge Durango instead. Discovered that there was a chip in the windscreen. I contacted them but they said it would be OK to continue driving it. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LAS VEGAS, US - Reviewed by WAYNE - 19 November 2023
" competitive prices that include insurance which I think is a must in USA "
" Always good cars in clean condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by VIVIEN - 18 November 2023
" Always use Auto Europe. Competitive rates and good communication. "
" Smooth pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MATTHEW - 17 November 2023
" Great value, great customer services staff who dealt with a query over the phone. They were friendly, knowledgeable and able to answer my questions. Really impressed with the service. "
" Very easy to deal with, great customer service, car was clean and exceeded expectations. Drop off was easy and efficient with good shuttle back to the terminal. Friendly and professional shuttlebus drivers. On the whole a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by IAN - 15 November 2023
" All positive from quotes right through to pick up. Would use again "
" All went very smoothly and was generally very happy. Had issue with first car but was able to exchange Only problem was that my birth date hadn't been recorded correctly on agreement so had to sort that before exchange. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ROBERT - 14 November 2023
" Everything went smoothly. "
" No complaints just car could have been a bit cleaner. Sticky marks on front seats. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by MICHAEL - 13 November 2023
" As always, Alamo give exceptional service. "
" As always, Alamo give exceptional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JASON - 12 November 2023
" Good information and instructions "
" Very fast and efficient service for pick up and drop off Staff very pleasant and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by MARK - 11 November 2023
" Very competitive rates. No issues on pick up or drop off. No hidden costs. Really happy from start to finish. "
" Easy pick up or drop off. No hidden costs. Modern clean vehicle. Very happy with service and car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JACQUELINE - 11 November 2023
" I have used Alamo lots of times and have always been treated well and the cars have always been clean and well maintained "
" Agent at pickup was friendly and helpful. Car selection was easy. Car was clean and had adequate luggage space. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KEVIN - 10 November 2023
" Auto Europe were fine, voucher worked and communication was good just a shame that Alamo did not provide the quality they should have. "
" First time I have been disappointed with Alamo. No choice of car, just the Toyota Highlander which was very basic: no powered tailgate, wing mirrors or heated seats. Windscreen was filthy, interior was shabby and grubby. Wipers did not clear offside part of screen. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FORT LAUDERDALE, US - Reviewed by JEFFREY - 10 November 2023
" Excellent as usual excellent service "
" Excellent as usual excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CRAIG - 09 November 2023
" I had no issue "
" Easy, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARTIN - 08 November 2023
" I've used Auto Europe for almost a decade and have alway found their prices and service excllent. On the rare occassions when I haveneeded to call customer servcie, I was well treated and my queries were quickly resolved "
" I completed Alamo's advanced Accelerated Check-in. However, on the Sunday we arrived at SFO, the check in was anything but accelerated. The counter staff basically went through their standad check-in procedure and then did not seem to be able to find my booking because it was for in excess of their 28 day ceiling. It took almost half an hour to check-in, which after a 10Hr plus journey and no queue was not acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 08 November 2023
" Always easy to book and even better if there's a discount. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ANN - 06 November 2023
" Very good "
" Always use Alamo in the USA. Good service and mostly good cars No problems exchanging if does not feel right "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KEVIN - 06 November 2023
" Cannot fault the booking process "
" Car was over 3 years old , high mileage, considerable damage , dents and pieces missing. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SARASOTA, US - Reviewed by MARK - 03 November 2023
" Excellent "
" All ways good service we use Alamo every time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOXVILLE, US - Reviewed by GARY - 02 November 2023
" Alamo, fine and dandy. Auto Europe, while fabulous in the main, have annoyed me from a previous hire where having introduced me to a supplier (Budget) who refunded my whole fee due to an unfit vehicle, took no responsibility for the introduction and still demanded their fee. "
" They do not let you down, be it Knoxville or LA. Check in is easy, no fuss, no pushing of extras, polite and friendly. Answer all questions. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HOUSTON, US - Reviewed by D - 30 October 2023
" A good hire but problems with Alamo at the start due to the fact they don't normally hire over 30 days but after being sent back from the exit by the gateman examining my paperwork. A supervisor had to sort things out. Otherwise everything was good. "
" After initial problems with paperwork problems due to hiring the car for over 30 days things went well "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by ROLAND - 27 October 2023
" we have never been treated and ignored in such a Bad way in over 35 years of travel many using Car Rentals in the US, Alamo should be ashamed on themselves, but I don't think they Care "
" SUV provided and told it was the one we booked, the booking was made 6 months ago, we found out it was a only Premium SUV not a Luxury SUV which I had Paid for and told would be available, also it was a Canada SUV which had KPH instead of MPH speedometer, we could only change a small digital to MPH and had to cover the analogue section with paper as it was very distraction (NOT GOOD ), I made many calls starting on the first day ( ^ calls and 7 emails to different departments including Alamo Head Office and not 1 reply, at the return depot the returns supervisor agreed it was the wrong grade of SUV and would escalate for a refund of the difference , i have also this afternoon been on the Alamo Chat who are escalating yet again . This was our Golden Wedding Anniversary Trip and Alamo have ruined it by the wrg Grade SUV and Never Responding to my calls ,chats and emails "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AUSTIN, US - Reviewed by NOEL - 27 October 2023
" Good experience, as always with Alamo. "
" I consider the price rather expensive, and the single counter staff member seemed slow, so that a line built up and a National staff member had to help out. On the other hand we got the car we wanted, it was clean and reliable, and returning the car was a breeze. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JAMES - 25 October 2023
" Very good "
" Overall good would use them again. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JULIE - 25 October 2023
" Auto Europe was very easy to deal with and most competitive prices too "
" Alamo customer service was excellent. Our car broke down part way through our holiday and within 3 hours we had a replacement vehicle and the car was towed away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PENDEEP - 22 October 2023
" I'd use Alamo again "
" Gave clear instructions, process was simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TONY - 22 October 2023
" Easy to book, good prices "
" Excellent vehicle, clean and tidy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHRIS - 21 October 2023
" Alamo are usually the best but disappointed due to no Alamo staff on their desk when we arrived as described above "
" We arrived after being up for 24 hrs+ to find that the Alamo counter was no manned and a sign saying go to Enterprise desk. When there the staff were not as good as other experiences with Alamo on over 10 prior Florida trips "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ROBIN - 21 October 2023
" Checked in with Alamo on line, but pulled to one side because no barcode on paperwork. Very embarrassing Had to go through everything again, driving licence, credit card etc "
" Checked in with Alamo on line, but pulled to one side because no barcode on paperwork. Very embarrassing Had to go through everything again, driving licence, credit card etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MARION - 21 October 2023
" worked well for me "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 20 October 2023
" Pick up was fast and efficient and car was really nice . "
" All went smoothly so very happy . Car was great . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 19 October 2023
" Always easy to book vehicles at very good prices. I have been a customer for the past 10 years or more now "
" I have used Alamo for the past 15 years and will continue to do so in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSON HOLE, US - Reviewed by ALAN - 19 October 2023
" The site is easy to navigate, plenty of choice of both vehicles and providers. You can chose your level of cover, they even offered an upgrade for a small fee. The choice is yours. I have used Auto Europe before and will use again. "
" Every thing was easy no pressure to add extras. Had a choice of 4 different vehicals in the range. They accepted the prepaid voucher without question. email me beforehand with a link to upload licence details that saved time at pickup. I have used Alamo before and will use the again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 18 October 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JOHN - 18 October 2023
" Comfy ride great for long distances. Efficient pickup and return. Will use again "
" Great car with Apple CarPlay. No satnav needed! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by GIUSEPPE - 18 October 2023
" A smooth, pleasant experience "
" Very wide choice of vehicles to chose from, short waiting time, no pressure for additional items, quick and friendly return "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 17 October 2023
" Very clear process to book "
" Easy process Pick up & drop off very efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by BENJAMIN - 17 October 2023
" Straight forward to book and ability to cancel means it's usually a no brainer "
" Very helpful on collection, located a specific vehicle for our party and generally bent over backwards to accommodate us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by STUART - 16 October 2023
" Easy booking, great facility to amend for the best price right up to the last days. "
" From booking through to vehicle return, rental was a breeze. The vehicle was clean, comfortable and quiet and triuble-free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by IAN - 15 October 2023
" Everything Auto Europe promised happened and at a very competitive price. Would definitely use again. "
" Although the vehicle we first picked up was fine we had a problem with the key opening the doors and starting the car, I suspect it was a problem with the battery. We did try to speak to customer services on the phone and they said they would phone us back, they never did. After a couple of hours waiting for a call we decided to just return the car to the airport. The staff at the airport were brilliant and went out of their way to ensure we got the perfect car for us. If we had a problem with a car in the future I would just return it straight away as the frontline staff are great but the call centre not effective at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KEITH TERRENCE - 14 October 2023
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROYSTON - 13 October 2023
" Quite goid "
" Unfortunately one tyre needed air, but we didn't realise what the light was for. No instructions in the car. Three attempts to put air into it. Very jerky moving off, otherwise fine. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MEMPHIS, US - Reviewed by JACQUELINE - 13 October 2023
" Overall a very positive experience. I have used Auto Europe several times. I did not use them the time before last and it was a nightmare and I felt I got utterly ripped off when picking up the car vis a vis insurances. This time it went like a dream!! "
" The staff at Memphis airport were excellent. Both checking in and checking out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 12 October 2023
" On returning from a great holiday, its frustrating to find you,ve been charged for the same car twice and ALAMO have not got the courtesy to acknowledge my email "
" They could not find my reservation, due to soft ware update. They generated a new reservation, which I have been charged for. I sent them an email on their forms three days ago requesting a full refund, still waiting for a reply. Alamo desk in Orlando informed me both reservations would be passed to their admin team to resolve. SO WHY HAVE I BEEN CHARGED AGAIN "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by GLENN - 10 October 2023
" Overall great experience, just a shame about the vehicle we got. Tyre pressures hadn't been checked, so we had to sort quite quickly. Vehicle was in good condition on the inside but quite a bit of damage to the exterior "
" Whole process was pretty smooth. However the car type we paid for was not available so another vehicle was provided at no extra cost but it wasn't really suitable for our needs (7 seater minivan for 2 people) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MELBOURNE FL, US - Reviewed by ROSS - 10 October 2023
" No pressure to upgrade and treated with respect and politely. "
" No hard sell, easy pick up of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 09 October 2023
" All good, definitely use again - if the price is right "
" Apart from a slight wait at the second "collection" desk in the actual car park, everything was spot on "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 09 October 2023
" I aways ues auto europe and prefer Alamo in the USA and centauro in Spain . Although they are often more expensive but always great service. "
" Great efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JON - 09 October 2023
" Easy pick easy drop off good price great car "
" Very quick and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by SIMON - 07 October 2023
" Return people were great. Well signposted on our return. "
" We did make a massive mistake at the beginning and thank you to Yvonne for sorting it out for us - At Atlanta Airport.return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STUART - 07 October 2023
" I've tried other car hire companies but have never found any that can match the prices offered by Autoeurope so don't even bother now and go straight to Autoeurope. The cancellation/modify option ensures you get the best price even if you find a cheaper option on their site after booking. "
" Great service. Efficient pick up and drop off process. Car was immaculate and virtually brand new. Various options/choices for refuelling at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by DARREN - 06 October 2023
" Great experience all around. Thank you! "
" Great customer service from front desk, collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NIGEL - 05 October 2023
" see above. Please restart direct to garage to save time and effort "
" used to be able to go straight to garage and not queue at counter. This appears to have stopped which is a retrograde step "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOANNE - 04 October 2023
" Smooth and efficient "
" No issues. Everything was smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 04 October 2023
" Like Alamo toll system "
" Very efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JOSE, US - Reviewed by DAVID - 30 September 2023
" Drop off very straightforward, Dan made things very easy "
" All very smooth with no fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ADAM - 27 September 2023
" Great experience "
" Seamless experience with pick up and drop off and great car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RUTH - 27 September 2023
" Everything was very straight forward and efficent with Alamo and Enterprise who seem to be under the same company umbrella now. We had a problem with a car breakdown and the switch was seamless with the car hire company. The problem was with the breakdown contractor who had difficultly in locating us and then coming up with a) a sensible place for us to exchange the car and b) transport all four of the car occupants to the car hire pick up. There was also a problem with mobile connections and the breakdown company did not have a good method in place for getting back to our case when we could reconnect. "
" Everything was very straight forward and efficent with Alamo and Enterprise who seem to be under the same company umbrella now. We had a problem with a car breakdown and the switch was seamless with the car hire company. The problem was with the breakdown contractor who had difficultly in locating us and then coming up with a) a sensible place for us to exchange the car and b) transport all four of the car occupants to the car hire pick up. There was also a problem with mobile connections and the breakdown company did not have a good method in place for getting back to our case when we could reconnect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 26 September 2023
" Easy return, especially help from anna "
" Smooth car hire from start to finish "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by ALFRED HENRY - 26 September 2023
" There was a mix-up on my booking. Thought I had booked a full size saloon car but had somehow booked some sort of pick-up. Alamo were good about it and gave me a full size saloon (Nisaan Altima) instead. All fine in the end! "
" There was a mix-up on my booking. Thought I had booked a full size saloon car but had somehow booked some sort of pick-up. Alamo were good about it and gave me a full size saloon (Nisaan Altima) instead. All fine in the end! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by GRAHAM - 23 September 2023
" ALL GOOD "
" ALL GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 22 September 2023
" Have used Auto Europe for many years now and they have never let me down. Pricing is very competitive and booking is extremely easy Excellent service as always "
" Great service and range of vehicles. Airport staff both in booking area and car pickup were fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MICHAEL - 20 September 2023
" Still happy to do business with AutoEurope but unsure about future bookings with Alamo. This was the 1st year we did not get the vehicle category we expected and the vehicle supplied was not in a clean state. Previous Alamo bookings have all been very good. "
" Very disappointed with the SUV provided by Alamo, not up to their normal standard, don't believe the SUV was a Premium SUV and most importantly the inside of the vehicle was not clean nor in good condition. There were many dirt scuffs on the inner roof lining, dirty dashboard area and most noticeably a large brown stain on the front passenger seat. Given the limited options on what was available, we decided to take the SUV (CADILLAC reg EVUJ35). Other than an 5 seater BMW SUV and the larger Chevy's & Fords it was the only other 7 seater offered to us. Disappointed all round but after a long flight one is not perhaps eager to push back & delay our onward travel. Also all of our family travelling in the SUV contracted Covid within the next 3 days, driver first, then followed by the other passengers 1 day later. Whilst we can't be absolutely certain about where we contracted Covid (which somewhat curtailed the 1st week of our vacation), our opinion & fears are that Covid was contracted whilst travelling in that SUV, particularly so given it's poor state of cleanliness throughout. Also seems likely, given all of us were only in close proximity when travelling in the rental from the rental pick up site. Also thought it was unusual that the Alamo representative in the pickup area, knew we had booked a 7 seater Premium SUV yet he called his Enterprise partner over who took us to the Large SUV's in the Enterprise area, not the Alamo area. I appreciate that Enterprise are Alamo's partner but typically their rentals are slightly cheaper with higher mileage. So we can only assume that Alamo didn't have the category we had booked available at pickup. In hindsight should have pushed back & asked to see their 7 seater SUV's which we have used in the past (eg Nissan PathFinder, Toyota Highlander etc) all of which would have been significantly better (space wise inside, cleanliness wise plus less mileage on clock). The Enterprise rep was fairly 'pushy' in getting us to consider taking their Chevy Tahoe or Ford Expedition SUV's, which whilst big they were actually too big, not very fuel efficient & when we booked where significantly cheaper than what we had actually booked. So all round very disappointed with our Alamo reservation at Tampa this year. Previously have always preferred Alamo & have booked through Auto Europe for many years. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SAN FRANCISCO, US - Reviewed by ROWENA - 14 September 2023
" Always use Auto Europe for our car rentals. "
" Good rental company "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
JACKSON HOLE, US - Reviewed by PATRICK - 12 September 2023
" See above "
" Car interior was dirty. Bad sweat or liquid staining on rear seats "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by CRYSTAL - 08 September 2023
" Use Auto Europe a few times now. Really great value and easy to use, would highly recommend. I highly recommend Alamo but feel frustrated at the lack of acknowledgment for managers giving me false information "
" Had to change the vehicle 3 times!!! When we collected the mini van we were told 'you need to make arrangements to return for a viewing within 30 days' - I have emailed numerous times and each time was told by a 'manager' and given the same instructions, I needed to return the vehicle for inspection. I wasn't allowed to use a more local centre (Disney Car Centre) to take the car back and made me take time outta my vacation to come all the way back to the airport, go through tolls, fill the car up 'in case I couldn't drive back off with the same vehicle', clear out all our belongings and when I've arrived at the airport I was told categorically that it was never the case and I didn't need/have to do any of the above. I sent an email and it wasn't acknowledged until I email again as there was an engine fault on the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MIAMI, US - Reviewed by CHRISTOPHER - 05 September 2023
" First time using Alamo and Auto Europe. Very pleasant experience. "
" The overall experience was great from start to finish "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEPHEN - 04 September 2023
" Booking was reasonably easy as it also allows us to look at various companies on your website. There is no function that allows us the book two cars at the same time When calling you we were advised that if we both joined Auto Europe we would be able to obtain a discount but this was not forthcoming. Please can you contact Alamo and see if we will be receiving any refund of our hire costs back via yourselves "
" Trouble with booking in even though we had completed Alamo's quick booking online a week before. Alamo main office not open so had to use company next door. Queue with no quick booking. Tried using machine booking but this did not work. So had to queue and book in all again even thought all our details had been provided previously on line. My daughter who booked are second car via Auto Europe had so much trouble even though she had also pre-booked in. This was due to a fault on their system and it took 30 minutes., before they could bypass their system to all us to go down to collect our cars. The lady in charge of the desk was not helpful at all. Then after selecting our cars, when we went to drive out their security system would not let her out of the garage. The personnel in the garage did work hard to correct their system fault but this took another 15 minutes before they were unable to release her. My car gave regular warnings on two items mainly regarding the emergency automatic breaking was not operational. I noticed there was a amber light on one of the items when I picked up the car. Both warnings noted that car should go in for service. The steering would go funny at times , which I initially thought was the while lane line automatic response but this also occurred when lane lines were not a factor. I did report this to the lady checking the car on our return. She made a note of all these and noted that we were likely to receive a refund of part of our hire cost. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by HELEN - 04 September 2023
" No specific problems with auto Europe as offered better value, but may look at booking more direct next time to avoid issue "
" We had completed online check-in in advance, but this wasn't recognised or asked about upon arrival, so we were directed to check-in at the desk. This worked for another member of my party (different booking), but not for me. It took 3 members of staff and a lot of waiting to figure this out. When we were finally directed to the garage, the desk had actually allocated our booking to our other family member, so we had to complete the whole check-in process again at the exit barrier. The whole process was very stressful and resulted in us losing the planned second driver (as they had already left the garage so I didn't have access to their driving license). I was surprised at how unhelpful the desk staff were and didn't recognise the issue earlier as I'm sure this must happen often. The garage staff were super helpful in trying to get us sorted. However they did mention that bookings made with auto Europe can commonly be problematic as they don't really allow two drivers per booking (outside of a spouse). "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 02 September 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by TOMAS - 01 September 2023
" The best prices and booking experience all round. "
" Really helpful and efficient. Gave us an upgrade to the next category free of charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by JOANNE - 31 August 2023
" Definitely use Alamo on our next trip to florida "
" Very smooth process picking up and dropping off the car. No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MELANIE - 31 August 2023
" Easy to deal with and no hidden extras. "
" Good car, not especially clean, slow to get printed receipt (for expense claim) on drop off although effeciently dealt with actual rental extension request owing to flight cancellation. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
NASHVILLE, US - Reviewed by CHRISTOPHER - 31 August 2023
" Always very easy to deal with Auto Europe and good value for money "
" Very good experience from start to finish. Good car, good staff and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 24 August 2023
" Very efficient and professional. Thanks "
" Many thanks very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 24 August 2023
" Customer service was superior in every way. Car had an odour which disappeared with the A/C but we had to buy air fresheners. Car also seemed to need a tuneup as engine was very sluggish in city traffic. Informed staff at turn in. "
" Customer service was superior in every way. Car had an odour which disappeared with the A/C but we had to buy air fresheners. Car also seemed to need a tuneup as engine was very sluggish in city traffic. Informed staff at turn in. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by LEO - 21 August 2023
" It was all pretty good. I would definitely consider Auto Europe again. "
" Competitive price and pick up was reasonably quick. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHANNES - 18 August 2023
" My experience for Alamo is +10 . "
" I always rent a car from Alamo very goodd service and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by WAYNE - 14 August 2023
" Booking was easy and prices are always competitive "
" Alamo is always good they have a good selection of cars in each class s and there staff are always friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 14 August 2023
" I have used AutoEurope for the past 10 years and have found the service to be first class. I will be looking to use you again in the very near future "
" I have used Alamo for the past 20 years or more and have always found the service to be first class and the vehicles of excellent quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ADRIAN - 08 August 2023
" Great service, thank you "
" Lovely car, whole process very efficient. Staff at drop off and collection really chatty and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by COLIN - 07 August 2023
" I'll book again next year . "
" Always book almost, never had any problems and easy as 123. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROB - 01 August 2023
" Prices are always my first concern when booking but I have used you for many years now and you have always have been very competitive with pricing so I look forward to using you again. "
" Staff very polite and extremely helpful. Had 4 different choices of hire car. What more could you ask for. Well done Alamo. Will most definitely be using you again. Thank you as well Auto Europe for a competitive price so we used Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ADRIAN - 30 July 2023
" All very good and would use again. Also Alamo car hire was pain free "
" One man on desk on arrival at orlando meant for half hour wait to be attended to. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ANDREW - 17 July 2023
" Effortless stress free car hire and lovely clean vehicle. "
" Just like to say that we collected our vehicle and dropped it off from a gentleman called Bob in the rental car park at Melbourne airport Florida and he was the most pleasant/helpful man you could hope to encounter. He delivered excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by RICHARD - 16 July 2023
" As above. "
" The first time I can honestly say that there was no fault in the process of hiring a car, from pick up to leaving the the car I could not find anything to object to. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by COLIN - 10 July 2023
" WILL USE AGAIN "
" DAWN WAS EXCELLENT ON RECEPTION "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 03 July 2023
" easy to use site with good prices "
" really good at pick up, no delays or add on sales "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 28 June 2023
" Straight forward and efficient service. "
" Quick in and out at Orlando term 3. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 22 June 2023
" easy to deal with. "
" all good. very easy process and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 21 June 2023
" Simple, competitive and fair. Also hassle free which is a huge bonus when renting a car. "
" The member of staff at the rental desk seemed a little unsure regarding the GPS which had been included in the hire rate. He spent a little time wandering at the back of the desk with a variety of instruments in his hand unsure if these were GPS and if he should give me one. This was sorted out quickly and the girl in the garage had no trouble locating an appropriate car with GPS. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by STEVEN - 21 June 2023
" Staff very helpful from the desk to pick up and drop off "
" Herman was fabulous at Nashville airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 20 June 2023
" Will only use Auto Europe, simple as that! "
" So much better than others i have booked with. Easy, friendly service and a much better can than with other rental companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by STEPHEN - 19 June 2023
" Easy to use website and very competitive rates. Payment is taken at time of booking so you know exactly how much you are paying and don't have to worry about paying at the desk like some other sites. "
" Fast and efficient. Friendly and helpful staff. Very satisfied with experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GARY - 19 June 2023
" Auto Europe communication and pricing was fine. "
" I reserved and paid for a convertible mustang which they confirmed at the counter. When I went out to the parking lot, they didn't have any, and offered me a Chrysler 300. Are you joking? After waiting 1/2 hour, they came up with a mustang. The rear windows wouldn't close without pulling them up by hand and the front wheels vibrated at 60 mph. My teeth were rattled by the time I dropped it off. Car had 35,000 miles on it and was well used. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by SHEILA - 15 June 2023
" Easy to book trustworthy easy to change or cancel booking "
" Very easy and more cost effective than booking direct as all insurances included with auto Europe. Cost was more than competitors headline rate, but cars were not available at the prices advertised. I feel I can trust Alamo although more expensive. Only thing didn't like was having to pay 7 day rate when I wanted car for only 6 days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DAVID - 13 June 2023
" Easy pickup. And drop staff great "
" Great as usual. And your selves good job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by GEORGE - 12 June 2023
" Very good overall I have already recommended to a colleague "
" quick and easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANDREW - 12 June 2023
" Had a great car, no problem at collection "
" Alamo we're great, let me pick my own car out of a line of vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ITZHAK - 11 June 2023
" First I took a car in a very bad shape. With no problem at all alamo send me to the closest location and gave me a much better car. "
" First I took a car in a very bad shape. With no problem at all alamo send me to the closest location and gave me a much better car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JOSEPH - 05 June 2023
" Website easy to use, great inclusive rate with all insurances included "
" No queue at pick-up. Very nice car, great rate. Staff very welcoming on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by VINCENT - 05 June 2023
" Jeep was in great condition. Location of Alamo great. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by TIMOTHY - 31 May 2023
" Very good. "
" Great service, efficient check in & drop off. Car had 66,000 on clock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GRANT - 31 May 2023
" N/A "
" Staff at drop off very quick, efficient and friendly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by KEITH - 30 May 2023
" Can't find fault, easy booking through Auto- Europe, good communication throughout, value for money. "
" Excellent from start to finish, friendly and courteous staff. Choice of car , opted for Toyota Camry very high spec . Very happy, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TREVOR - 30 May 2023
" 2nd time we have used auto Europe in USA very competitive and very helpful staff over the phone price comparison is very good "
" Very impressed easy pick up and drop off lovely car plenty of room and car seats supplied for children ages 5 and 7 of excellent quality . Very friendly and helpful staff at Alamo Mark at pick up and Trevor at drop off both at Orlando international airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by GEOFFREY - 28 May 2023
" See comments above "
" This is a summary of my complaint. Alamo Complaint Case No: 42162612: Date Raised 20 May 2023. 1. My poor Alamo experience started when I reminded the front desk that our reservation included a payment supplement for a GPS, but the agent said none of the cars had a GPS and they had no stand-alone units. I insisted that the GPS was essential and the Manager agreed for Alamo to provide a free car upgrade. Why did Alamo accept my reservation in the knowledge that no GPS was available for my category of car? 2. When my credit card was swiped they said the card was "blocked" and could not be processed. I asked if I could pay cash but was told this was not possible. I then asked to use the agent's telephone to call my credit card provider (my cell phone could not get a signal) but the agent said they did not have a telephone. However I manage to provide another credit card that was operational in the US. 3. I paid an additional supplement for a Toll Pass. But later that day the Toll Pass stopped working with me passing through toll booths displaying "Call Svr Ctr". I then stopped at a manual cash booth and the attendant said I should contact Alamo (I paid in in cash). 4. That same day being concerned and not wanting to incur any toll fines or charges I attempted to telephone Alamo @ Philadelphia Airport without success on 3 occasions without success as the agents "were busy assisting others customers". Considering the message says agents are available 24 hours this was a very poor service. 5. The next day the Toll Pass continued not to work. I then telephoned "Roadside Assist" but was told they could not help as the problem could only be correctly by Philadelphia. I again attempted to telephone Alamo @ Philadelphia Airport without success on 5 occasions each time heard the same message 6. The following day again I a telephoned Alamo @ Philadelphia Airport without success on 3 occasions to hear the same "We apologise for the short delay, all representatives are assisting others customers ...." message. I then telephone Alamo Customer Services who raised my complaint. I told the agent that I would not be responsible for any toll charges, fines or administration costs resulting from the faulty toll pass. The agent assured me that all charges would be the responsibility of Alamo. 7. Failing to see what else I could do I telephoned the number on the back of the toll pass (only open Monday to Friday 09:00 to 17:00) and expressed my concern to the agent who also confirmed I would not be responsible for any charges with the faulty toll pass because this was provided by Alamo and Alamo are responsible for its correct operation. 8. On returning the car to Philadelphia Airport I spoke with the Manager who confirmed it was not possible to telephone directly with Alamo @ Philadelphia Airport because they did not have telephone access. I was refunded with $90.83 which was the extra payment made at vehicle collection. 9. The rental experience for myself and my wife was very stressful and upsetting which ruined our vacation. Further, how can Alamo accept a contract for a rental to include a GPS when the car reserved does not have a GPS and stand-alone units are not available? I requested Alamo provide a further 50% refund of the vehicle rental cost (in addition to the $90.83 and not in the form of an Alamo account credit) as I consider this both fair and reasonable which in some small way to compensate us for our stressful and time consuming effort to correct the problems caused by Alamo. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 27 May 2023
" Vey good rental rate from Auto Europe. Will use this company again. "
" Rental Agent friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 27 May 2023
" Website was easy to use, and prices seemed very competitive. Communication was clear. "
" Checking in was simple. We were offered a no-cost upgrade on arrival and a choice of cars. Car was immaculately clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 26 May 2023
" Only about three FCAR to choose from "
" Orlando terminal C is a shambles "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by GEORGE - 26 May 2023
" Same as above "
" The staff were very helpful and friendly I asked for extra cover and they sorted it no pressure selling, I've used Alamo last year at this airport Melbourne FL first Class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by DEBORAH - 26 May 2023
" Great customer service and value for money. Used Auto Europe several times before and will continue to do so. "
" Much better condition of vehicles than at many other car rental companies at this site. Large selection of vehicles to choose from. No queue at counter, walked straight up and dealt with immediately. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARTIN - 26 May 2023
" I use Auto Europe a lot and I am always pleased with their flexibility and how easy it is to amend bookings on their web site. I don't see any reason to try other sites. The only thing I can't seem to do easily through Auto Europe is specify a specific model of car (say a Jeep Wrangler), just the type. This is an extremely minor niggle compared to how well Auto Europe have looked after me over the years. "
" Always like dealing with Alamo at Orlando, works very well with Auto Europe and they have a good choice of cars. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by KEVIN - 24 May 2023
" Auto Europe and the staff at Melbourne are great but the cars at Melbourne are not as good as other airports in Florida as you have no choice. "
" At Melbourne International Airport you are not given a choice of cars you just get a bay number, this is the second time I have had cars that have been quite badly scratched and not very clean I also paid for a tank of gas and when I got in it was only 3/4 full which was sorted after a email to Alamo. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ADRIAN - 24 May 2023
" Definitely use Alamo again "
" Simple and easy, just what's needed when on holidays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 23 May 2023
" Excellent service easy and quick no problems "
" Fast efficient service just what you need no hassle no delay "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHARLOTTE, US - Reviewed by PAUL - 22 May 2023
" Excellent "
" Professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 22 May 2023
" Made the whole process of car hire in Orlando easy at a competitive rate. "
" Great company, excellent experience in Orlando MCO Terminal C. No queues, no pushing of additional products e.g. insurance etc. would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by DAVID - 21 May 2023
" Very pleased with the whole experience from start to finish "
" Very pleased with the whole process staff were very polite and helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE NC, US - Reviewed by ANDREW - 21 May 2023
" A great vehicle which was upgraded by Alamo. "
" The car was a new model with just over 2,000 miles on the clock. Nissan Sentra, 2023. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANN - 21 May 2023
" Auto Europe provide excellent service. "
" I was renting for 8 weeks and didn't notice that one of the front tyres was very low on tread! After 4 days the warning lights came on to say all tyres were low on air. As this did not happen again for the rest of the trip and I did not put in any more air I will say that they were not checked prior to my rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by GRAHAM - 19 May 2023
" Easy to book and no problems barring the insurance cover I mention above "
" Very easy experience to pick-up and drop off a car in Orlando with no problems, Even better now they are in Terminal C. I just wish they were more open on the paperwork with what the insurance includes/excludes e.g. breakdowns, punctures etc. - it's just not very clear around what will/won't cost extra "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MATTHEW - 18 May 2023
" Good stuff "
" Very Smooth, probably could have used abit more pointers for driving around a different country "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ADAM - 14 May 2023
" Great service as usual! "
" Staff were efficient and friendly. Car provided was in a better class to what we ordered, but had some wear and tear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANDREW - 12 May 2023
" Alamo are by far the best Car Rental company when renting from Orlando International Airport. "
" Excellent service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by KENNETH - 12 May 2023
" Always best price easy to book "
" Small scrape on passenger door at pick was not notified about it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by ANDREW - 11 May 2023
" Polite service. Highly recommended. "
" Outstanding. No hard sales pitch, like I have experienced many times with other Car Rental companies in USA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JO - 10 May 2023
" Smooth booking process, painless car collection. Will be booking again. "
" Great service with Alamo as always, I would not book with anyone else "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JOHN - 09 May 2023
" Have used Auto Europe before and they save time and effort by searching the car rental companies for the best deals available. Additional offers of inclusive extended insurance cover and additional drivers etc. is a real bonus and being able to amend the rental up to 48 hours prior to collection is very useful. Fingers crossed that USA rental fees will start to return to their pre pandemic levels soon. "
" Being able to check in online and provide essential details prior to collection is a real bonus and time saver. Collection counter staff very friendly and efficient and drop staff equally so. Have always used Alamo and have always been very satisfied with their service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 09 May 2023
" Good price from Auto Europe as I've grown to expect! "
" Collected by staff to pick up area later than arranged but driver apologetic and pleasant. Pick up area not the most inviting but functional. Staff very helpful. Car was great. Drop off at airport slick and simple "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROBERT - 04 May 2023
" Love the matrix pricing, and all in no extras . Good comms throughout, you are our go to hire service "
" Super quick no fuss rental, got a bigger car than booked....only 3000 miles on the clock, very friendly pick up and return guy. Very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIM - 02 May 2023
" Very good, no problems "
" Alamo offer a very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by WILLIAM - 02 May 2023
" Cannot fault the ease of service "
" Excellent from start to finish. We will continue to use Auto Europe Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by COLIN - 01 May 2023
" I'm a regular returning customer to Auto Europe, have absolutely no concerns with the service provided and would certainly recommend. "
" Disappointed to be charged £13.58 for returning the car 11 minutes late due to heavy traffic and poor weather conditions. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by EDMUND - 29 April 2023
" Always use Alamo via Auto Europe and will continue to do so "
" Used many times and always happy with service from airport pickup to airport drop off. Problem with first vehicle picked up (warning light showed up intermittently) but easy switch to another vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MICHAEL - 29 April 2023
" New car excellent price "
" Problem free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by VELICHKO - 26 April 2023
" This is the second time I am having issues booking wit AutoEurope. They never resolved issue with the previous booking as I was forced to pay twice for full insurance in do my rental car in Spain. Once upon booking through AU and again the day of pick up. I won't use AutoEurope again. "
" The pick up all was great. But then....We dropped off the car and handed over the key to the employee on the floor. He asked is this Hertz or Alamo, I said Alamo and the guy drew Alamo on the windows and he said Alamo is on the next level, but the guy said that's fine and we don't need to worry about it. We even tipped the guy.. :) I received the invoice for the rental few days later, and ALAMO charged my account for two more days. Returned: April 21st 2023 at 3:57pm but they charged me for: Extension - Time & Distance 2 Day at $60.75 Even when I raised a complaint asking for refund, nobody have contacted me back. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CRAIG - 25 April 2023
" Made a stressful day of travel finish with ease. Could not fault the process and only have praise for the Alamo staff. "
" From first point of contact at the desk to return I found the whole process fantastic. The choice of cars and ease of collecting and delivering back was brilliant I would definitely use Alamo again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by GEORGE - 25 April 2023
" Excellent but getting tired of being charged more than twice the price of 4 years ago - absolute rip off - mes amis "
" Excellent but getting tired of being charged more than twice the price of 4 years ago - absolute rip off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEREK - 23 April 2023
" We ended up with a much better pick up than expected and we had our choice of colour and make etc. "
" It was fantastic. Had a choice of 7 pick ups all better than we expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by DAVID - 20 April 2023
" Have hired a number of times from Auto Europe. Always been a seamless experience. "
" Staff were great on pick up and drop off. The car was absolutely fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by JAMES - 20 April 2023
" 1st rate "
" Just what I've come to expect from Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NICHOLAS - 18 April 2023
" Easy to book and all the information I needed was provided. I have used before and I will use them again, very good price! "
" Very helpful in finding a car large enough to fit in both our children and all our luggage. The process was quick on collection and drop off and I would highly recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by MARK - 17 April 2023
" Collection and drop off processes were very easy No problems with the booking or details "
" We didn't like the vehicle model (4 Runner). It was in the class we had ordered and the condition was fine eg very clean etc but found it to be difficult to drive, very thirsty and underpowered - seemed very outdated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JAY - 16 April 2023
" Highly recommended "
" Great experience would definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by JUSTIN - 15 April 2023
" Easy to use website with good options and competitive pricing "
" Everything ran smoothly and efficiently. Pre registration helped smooth things as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 11 April 2023
" Smooth process curteous staff and great Truck "
" We regularly rent through Alamo and have not been disappointed yet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GREG - 09 April 2023
" Great service from Auto Europe "
" Long queue to pick up (about a hour wait) but apart from that great.? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 08 April 2023
" I've booked car hire through Auto Europe for a few trips now and they always provide good service once I've booked my car I never worry about any details being missed. They are my go to car hire company "
" We have picked Alamo before and although the cars aren't brand new they are perfectly OK. Both collecting the car and drop off were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 06 April 2023
" Collection was easy and return was a pleasant experience with a very capable Alamo rep. "
" Overall a good experience, although the car was probably the oldest/most used car I have ever rented, with over 57,000 on the clock and a heel hole in the driver's carpet to prove it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TUCSON, US - Reviewed by STEVEN - 03 April 2023
" Auto Europe were very good with the booking etc. I would just reiterate my comment in 3 above which they may like to share with Alamo "
" Generally everything was very good, but the vehicle rented was a Jeep Cherokee and the bonnet (hood) was prone to movement in windy conditions and if a large truck overtook. Apparently from reading Jeep owner forums this is a known issue with some vehicles. I would not want a Jeep Cherokee again as it is disconcerting to see the bonnet jumping about at speed. Otherwise the vehicle and Alamo staff were excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GRAHAM - 01 April 2023
" very good will use again. "
" No problem's , everything was straight forward at the check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBIN - 29 March 2023
" Like Alamo because of access, service and on-line check in "
" Nice new rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 28 March 2023
" Very easy but you need to start a loyalty plan "
" It's was great the guy helped us with the self check in and it and he was brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NICHOLAS - 26 March 2023
" Excellent experience from booking to pickup and dropoff. Would recommend Auto Europe to everyone. "
" Excellent service and availability of vehicle. Everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by LANCE - 25 March 2023
" It all went very well , the only down side was the weather "
" All went very well, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 24 March 2023
" Excellent "
" Everything went very smoothly and quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 20 March 2023
" Trouble free "
" Easy trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEVEN - 19 March 2023
" Process was very competitive and easy to follow "
" Great Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVE - 16 March 2023
" probably the best of the three rentals we had over the past month in the usa the others were Avis & we had a few problems! "
" first day for Alamo at new terminal C Orlando so was a little chaotic but they did a great job "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 13 March 2023
" Great service ... good price. "
" Excellent service with great choice of cars. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GLEN - 12 March 2023
" . "
" Car could have been better cleaned inside. Otherwise very good and a decent car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DONALD - 06 March 2023
" A BIT DISAPPOINTING "
" NOT THEIR USUAL SELECTION OF VEHICLE POOR CHOICE AND SERVICE NEEDED AFTER ONLY 2 WEEKS HAD TO CHANGE BUT GOT A BETTER CAR "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by STUART - 05 March 2023
" Have used auto Europe on several occasions. Always been a good experience "
" Great service. Quality car Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CHRISTOPHER - 03 March 2023
" Good prices and the comprehensive nature of the 'Gold Rate' meant no hassle over adding extras at the hire car counter or having to put in petrol before return. Great service. "
" Very fast and smooth process for both picking up and dropping off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CLIVE - 28 February 2023
" Lovely car just had oil change warning come up after day 1 "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ALEXANDER - 28 February 2023
" Will certainly use again "
" Staff were friendly and helpful even though we arrived at a busy time. They explained things clearly. The car was almost new and was immaculate. Pick up and drop off were easy. An excellent service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 28 February 2023
" Overall good apart from the initial collection. Great car and perfect drop off. "
" The initial collection at MCO was a bit of a joke - too many people collecting cars from different terminal. This meant shuttles and a very long wait! Not great after a long flight.... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 27 February 2023
" My only concern was the bus between Terminals to go collect car it took so long With the driver loading and unloading all the bags - but that's the airport issue Although maybe a minibus from Alamo would speed things up a little "
" Brilliant as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DENYSE - 24 February 2023
" Loved the car, drop off great pick up stressful, long queues and no cars onsite. "
" Disappointed to arrive at terminal C and learn I had to get a bus to terminal A to pick up the car. After a long flight that isn't ideal and advance warning would have been appreciated. Drop off at C was much easier. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CLEARWATER, US - Reviewed by CAROLE - 23 February 2023
" Excellent experience "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JONATHAN - 21 February 2023
" Faultless experience from start to finish. "
" Very good ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by STEPHEN - 20 February 2023
" Great price and service. Thanks "
" Very smooth pickup and drop off. Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by JUDITH - 14 February 2023
" Would always suggest others check out auto europe, as you often have the best price and/or you offer a more fully comprehensive insurance package as part of the price (eg including windscreens). "
" In my experience, Alamo are the only car rental place at OHare that hasn't tried to rip me off. Budget and Avis have both overcharged or mischarged me, but so far with two Alamo bookings, they haven't. And they don't pressure you at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FORT LAUDERDALE, US - Reviewed by DAVID - 13 February 2023
" All went well with good communication and a good price considering the present day market for rentals in Florida. "
" From pick up to final drop off it al went well. The lady at pick up saw we were not used to the self service and was over to help us immediately. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JEFFREY - 12 February 2023
" Very helpful staff "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by KEITH - 31 January 2023
" Quick, easy, effort free. An impressive operation. "
" All very easy and efficient. Car was in immaculate condition. Check in and check out quick, easy and straightforward. An I got a free upgrade. Will definetly use Alamo again. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 30 January 2023
" Did not get what I paid for on this occasion. Alamo said they do not have premium pick up. Some one is not telling the truth. My order was premium pick up. Disappointed to be sold vehicle that is not available. Could you please look into this and feed back to me with the results of your enquiry please. "
" Vehicle requested and paid for was premium pick up. Issues standard pick no premium pick up. Not happy with this would like you to look into this please. Did not get what I paid for very disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by WADE - 24 January 2023
" Had no problems booking thru auto Europe as usual very good service and price "
" Easy to pick up staff friendly good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JOHN - 22 January 2023
" Self-service machine was only minor blip - just didn't seem very well designed - but otherwise excellent all round. "
" Used self-service check-in machine, which was slower than expected, and a little confusing, but vehicle collection was handled by very friendly member of staff. Vehicle was excellent in all respects, and exactly what we needed to handle snowstorms. Vehicle return was fast and easy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SAMUEL - 21 January 2023
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TERRY - 20 January 2023
" Car pick up from Terminal C would be a greater experience "
" It would be so beneficial to be able to collect the car from Terminal C instead of having to drag your luggage onto a bus which takes you to Terminal B to collect your car. Considering you book into the Alamo desk in Terminal C this would be such a great help. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 11 January 2023
" A "
" Easy check in, no hard sell, great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RAFAEL - 09 January 2023
" Great experience. No issues "
" Quick and easy collection Nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 09 January 2023
" As a ove "
" Good all round. Stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by OLUYEMI - 08 January 2023
" Everything went smoothly from booking the car to collecting and returning of the vehicle. All transactions were done online and had little to do other than collect the key. "
" Everything went smoothly. Collecting and drop off was easy with no stress. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by STEPHEN - 04 January 2023
" Auto Europe was good to use, less negotiations on the counter! "
" We had very little wait at the airport and one of the counter staff was able to help 4 of us on the kiosks at the same time to get going. We had a new car with only 300 miles on the clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by TARAK - 02 January 2023
" . "
" Excellent and efficient service Flerida's service at the car return was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KENNETH - 01 January 2023
" Very pleased with car & service. "
" Excellent service from pickup to drop off. Could possibly give clear instructions on how to get to location pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by KANDASENTHIL - 29 December 2022
" Knowledgeable staff and quick service "
" Quick service and good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by PETER - 28 December 2022
" Hi Devin The service that we have received from all the Alamo staff has been excellent. However When we arrived at Houston in the evening we were disappointed that we did not have a choice of vehicle and you only had one luxury car available. We stayed in the Houston area for 4 days only covering bout 50 miles. We then set off on our trip towards Miami, within a couple of hours a service light reminder came on the dashboard. When we arrived at Lafayette we rang Alamo who suggested that we exchange the vehicle at Baton Rouge airport. Unfortunately they did not have any luxury vehicles available but the service light concerned us every time we started the car. We accepted a lesser quality car as an interim car this being an Infinity Q50 which had a horrible ride which made my wife feel ill. We called in it the next airport on our route which was Mobile, they had nothing better so were advised to carry on to the next large Airport which was Panama City where we met your representative Joshua.hale@ehi.com who was sympathetic to our situation but again he did not have a luxury vehicle to exchange but did offer us a Cadillac XT4 which we accepted and was fine but not the quality we originally hired, he also gave us his email and asked us to contact him with any other issues. From leaving Panama City on our way the oil warning light came on so we contacted Joshua who gave us some options. We chose to exchange the vehicle at Tallahasse Airport who again had no luxury cars but as we still had a long way to go we were not happy with a warning light being on. We exchanged for a Dodge Ram Truck which unfortunately again made way wife feel a little ill due to the rolling. We finally arrived at our destination Airport, Orlando with still 2 weeks to go. They had a choice of only 2 luxury cars both of which were covered in scratches. We accepted a Lincoln MKZ. We therefore ended up with 4 unplanned visits to your car rental locations to secure a luxury car causing us long route delays and inconvenience filling up the cars with fuel at each location and being without a luxury car for a significant part of our journey I can not fault any of your representatives especially Joshua at Panama City, but in the first instance we should not have been rented a car with an imminent service required for a 6 week long distance hire We have been using Alamo as our first choice of car rental since visiting the USA since 1978. This vacation has been a bit of a nightmare with the quality and lack of availability of your vehicles. The only saving grace for your company is the staff we have dealt with. We will be coming back to Orlando on the 8th of February 2003 until the 30th of March and have not yet booked a rental. Kind Regards Peter & Linda Bowman "
" Please find below our email to Alamo "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TAMPA, US - Reviewed by TYRONE - 26 December 2022
" No hitches at all. "
" Flawless really. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RONALD - 16 December 2022
" Everything went smoothly. The staff at Alamo in Orlando were not pushy, the car was brand new... So pleased.. what a way to start your holiday.. "
" Have used Autoeurope many times because I found them very keenly priced, The free excess insurance and glass cover is an incentive too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARGARET - 15 December 2022
" See above. "
" No-one told me I could return the car to Terminal C, so I wasted a lot of time and effort transferring from Terminal A. The rental was a lot more expensive than previous years. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by DAVID - 14 December 2022
" Usual excellent service and price "
" Only issue was that having checked in prior to collecting the vehicle I had to go through the whole process again when I arrived after an 11 hour flight. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 14 December 2022
" Auto Europe has always been my first choice for USA rentals and will continue that way. "
" The only issue was the car was in a fairly poor condition in terms of scratches and marks on bodywork. Had 44,000 miles on clock so had some wear and tear. Previous Alamo cars had been in better condition with lower mileage. No issues mechanically. Also Alamo usually give you a choice of vehicles at pick up but not this time, guess there was only 1 available which is fair enough. they did say we could have a pick up truck at no extra charge but that wasn't suitable for us at the time. The lady at pick up counter was very good and the guy at drop off was good too. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PALM SPRINGS, US - Reviewed by DAVID - 11 December 2022
" I would have thought for a long term rental the experience would be premium, not given the worst car on the lot. "
" Chaos and long wait at desk. Vehicle in poor visual condition and sounded like a tank. Service warning lights came on. Cigarette lighter power disconnected so could not use own satnav. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by EDMUND - 11 December 2022
" Have used Alamo multiple times and always book them through auto Europe even if their price is marginally higher at the time of booking "
" Like being able to pick from a line of cars - not just given a key Needed to switch cars after a week ( nothing suitable when we arrived) but no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 09 December 2022
" Easy booking; competitive prices; easy to amend if needed. "
" Been using Alamo via AutoEurope for 15 years. Generally faultless. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 09 December 2022
" Excellent. Received all relevant documents (Inc voucher) promptly and overall easy to deal with and book online. "
" There was extremely limited choice, only two cars to pick from. Could have been cleaned inside much better. Whilst travelling received an email from alamo regarding servicing of the car given its mileage. As I was returning the car the following day advised it would be available then for alamo to service it. I pointed out that at time of pick up it was 1000 miles over their stated mileage point for service. So realistically should have been done before rental. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by GAVIN - 08 December 2022
" We picked auto Europe as the terms and conditions of most other rental brokers are purposely designed to catch you out and take your money without providing a service. I found the service to be quite straightforward and at a comparable price to others. "
" It wasn't clear on where to find the Alamo desk in the terminal. When we found it there was a long wait (about 30 mins) to get served. Everything else was quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JOSE, US - Reviewed by MARK - 08 December 2022
" Good Service "
" Great Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 05 December 2022
" Car smelled strongly of smoking - drop off fee was not charged as a result "
" Quick and easy pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by TONY - 04 December 2022
" We were not happy with the fact we lost use of a car the only weekend of our vacation!!! "
" We were left without a car when our car would not start and there were not cars available. We lost our weekend plans "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by THOMAS - 03 December 2022
" see above "
" My main concerns with Alamo was the rental car. I have used Alamo for many years as my first choice rental company. I selected a premium car for extra comfort. This year the car rental was very expensive. The car was a not a very comfortable ride. It had 40,000 miles on the clock and showed signs of wear and tear. The car shuddered when travelling above 65mph and the transmission was noisy. The trunk was small and only enough room for two suitcases. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by STEPHEN - 02 December 2022
" We would recommend Auto Europe because the prices are competitive, and the company is flexible with changing dates or cancelling if necessary. "
" The car was ok but the drop-off in MCO terminal C was poor with no luggage carts available and no skycaps to help with our luggage from the garage to the check in level. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TAMPA, US - Reviewed by ROBIN - 01 December 2022
" Very easy to book and very competitive pricing. Will definitely use again. "
" First vehicle selected showed info in Spanish, which the staff were unable to change, so offered us a very nice alternative. It did smell of smoke a bit, but an air freshener soon sorted it out and we advised Alamo of this on our return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 01 December 2022
" Clear pricing and easy to compare vehicles. "
" Quick and efficient service. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 30 November 2022
" Queue was very long to get car and car wasn't ready (half tank) when trying to depart. "
" Car size didn't match description, had hoped for a Nissan too and got mini-hatchback instead of standard hatchback. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by GARY - 30 November 2022
" Excellent price and easy to book and also amended vehicle with no fuss or penalties great service "
" Excellent value easy checking in no hidden costs or pressure to take anything other than what was paid up front "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by NICHOLAS - 30 November 2022
" No unexpected issues at the hire desk, would definitely use again. "
" Very efficient, quick process to get the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 29 November 2022
" See above. Other than the choice of car I was happy with the service from Auto Europe. I have used Alamo on several occasions over the past 10 years. I may not use them in the future. "
" The car I received was a BMW 3 series but disappointingly it had 59,000 miles on the clock (with an Oklahoma plate rather than a local Florida plate). Whilst the BMW was a nice drive it was tired looking and I had 2 warnings from the engine management system. I expected a newer car for the price I paid. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by PETER - 29 November 2022
" Booked the car hire in Florida, 6 months before trip and found the booking web site very easy and straightforward to use, with all extras fully explained. Would use again, as whole experience was fantastic. "
" Collected our car from Tampa International Airport, and who process was quick and smooth with no hassle of trying to sell me extras. Was met in rental car park by Alamo rep, who gave me the choice from three cars. Great service with minimum delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by PETER - 26 November 2022
" Easy collection and drop off.Never any problem with Alamo. "
" Always easy and good with Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PAUL - 26 November 2022
" Again pleased with the rental but just a couple of issues stated in section 3. "
" I like using Alamo but one disappointing issue occurred on this hire. We prebooked a free shuttle from port of Miami to the airport for car collection but the shuttle never appeared resulting in us getting a taxi. Trying to arrange the shuttle was also not straightforward has a spoke to a number of Alamo agents who were unsure how to arrange the shuttle. Please could you look at including roadside cover in Florida with rentals for peace of mind, I can never understand why it would not be part of the agreement with Alamo has it is their car. Overall we like the service provided by Auto Europe and Alamo. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANN - 25 November 2022
" Contacted autoeurope to expain the double charging by alamo. They say this should not be and are taking it up with alamo to get a refund "
" I hired a car for 7 weeks. The car had to be changed twice due to problems. I was then charged again on returning the car for the last 2 weeks 5 days. As the receipt was emailed I did not realise this until my return to UK on checking credit card statement which alamo had taken £655 "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 1
TAMPA, US - Reviewed by HEATHER - 25 November 2022
" Great service through AutoEurope. We have used before in another city. This was a straightforward process with no issues. Definitely will use again. "
" Great check in with Carlos, very helpful, very polite. Mustang was great. A few minor things with the car but didn't detract. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PAUL - 24 November 2022
" See above comments "
" Only one car remaining when we arrived Chevrolet Spark. This was not the size we paid for as it was smaller only took one case and would have been too small for 4 people as there was insufficient room in the back. With the amount of money we paid we expected a Nissan Versa or equivalent which would take 2 cases and carry 4 people. We did not go for the basic car we went for the next level up. On arrival into the airport we realised my wife had lost her wallet with credit/debit cards/cash. This was reported to the airport Alamo office within 2 hours. They told us that on inspection anything found would be recorded. We received an email telling us that nothing had been found but when the car went for cleaning they would do a thorough check. After arriving home I rang Alamo in Orlando airport again and they told me the car had gone back on hire without a clean. We are very disappointed that having reported the missing wallet within 2 hours nobody had checked it thoroughly and even more annoyed that they failed to carry out a thorough search as promised as we were told it was not cleaned before it was put back on hire. They told me that they wouldn't do another search until it came back off hire. We have used Alamo in the past numerous times and always been satisfied with the service and the vehicles. We would be grateful if you could look into this matter please. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
OMAHA, US - Reviewed by BARBRA - 24 November 2022
" Will rent from them again "
" All very easy and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by ANTHONY - 23 November 2022
" No problem with Alamo per se but New Orleans airport is absolutely crap! The pick-up and drop off were miles away, took 45minutes to get there and drop off. We were fortunate enough to take our car back the night before we left as we knew it might be more than an hour before we could get into check-in at the airport. The car was a black Crysler and was lovely, comfortable and easy to drive. Warn anyone picking up in New Orleans, Louisiana, USA to leave early when taking the car back as it can be quite a nightmare! "
" Alamo were very good. Lovely car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROY - 23 November 2022
" . "
" It was ok. Car had a lot of mileage and there were numerous dents all over the bodywork. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by OWEN - 22 November 2022
" As usual! "
" Very pricey. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 22 November 2022
" See above "
" We were given a free upgrade, which was nice. But the vehicle reported low tyre pressures and we had to put air in the tyres. Having said that it was a very nice car, pick up and drop off was convenient and easy (although a bit of a pain having to get from and to terminal C - pickup and drop off is only in terminal A. It was also a bit pricey but I was happy to pay more for the reassurance of the brand and being on airport. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by GORDON - 22 November 2022
" Auto europe seem to provide a keen price and efficiently organised in advance. "
" After a bad experience with Avis/Budget earlier this year this was a seamless and stress free rental, much better. The only downside was the apathy of the checkin staff at LAX, they clearly had a dull day and offered little engagement. In complete contrast the guy that welcomed us back after the rental couldn't have been nicer, he was excellent. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARIA SOLEDAD - 20 November 2022
" I called Auto Europe to enquire about the conditions of the rental and was told that there would be no extra charges for the toll service (the system to pay tolls). On pick up the rental company said I would be charged USD5 per day I used the service, which I am not happy about. "
" I requested a breakdown of the charges to my card after drop off. These are for tolls used during the retal period. I never received such breakdown, which I am not happy about. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 20 November 2022
" Overall very good "
" The car was ok ,but not what I ordered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JORDAN - 19 November 2022
" Good experience - car rental is a bit pricy atm but I feel I got as good a deal as I could. Good service "
" Experience was good. Car was a little scratched up but did it's job "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by PHILLIP - 18 November 2022
" Your service to date has been fine "
" I had a minor accident with the rental car on October 26. This resulted in a dent to the back bumper. I called Alamo and spoke to two different people. The latter took brief details and said someone would be in touch in 7 - 10 days. I heard nothing back so on the last day of the hire period (Nov 12) I called again. I was given a different number to call and discovered the office was closed at the weekend. I have still not heard anything from Alamo could you advise how long this process is likely to take. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MICHAEL - 13 November 2022
" Have used Alamo for years at Las Vegas airport and after this experience will continue to use them in the future. "
" Lost my driving licence and credit card after using them to log in at Las Vegas airport car hire centre. Very stressful after a 10 hr flight. Staff at centre transferred all details of the original hire voucher into my sons name (at no cost) to allow us to continue our holiday. Very, very grateful and wish I could name the lady that helped us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 12 November 2022
" A stress free option for car hire "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by ANDREW - 11 November 2022
" I am satisfied. "
" Alamo is my go to car rental company. They meet my needs every time and I expect that they will continue to do so on future occasions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by WILLIAM - 10 November 2022
" Very good "
" Have always found alamo to be one of the best us carhire firms. Have used them a lot over the last 30 years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by STUART - 08 November 2022
" Auto Europe are the best with all inclusive deals. No haggling at counter "
" Clean hassle free collection of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GRAHAM - 07 November 2022
" Good car / good service "
" I have found Alamo service to be excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by FRANCIS - 05 November 2022
" Pick up was quick an car i requested Red Mustang Convertable was ready and waiting for me on my arrival..very happy customer "
" Speedy an professional service always a pleasure to use Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 05 November 2022
" Excellent value for money, compared with going to Alamo directly. However, if I had booked directly with Alamo, I would have been able to "skip the line" and go directly to the garage and choose my car, rather than having to go to the counter in the terminal building first. Fortunately, there was no one waiting at the counter when I arrived but there are times when there are long queues and if this had been the case it would have been frustrating. It would be a real benefit if you could negotiate a "skip the line" feature with Alamo. "
" The Alamo arrangements were excellent, as they usually are. The trim on the driver's side windscreen pillar wasn't fixed into place properly but fortunately it didn't rattle or vibrate, it was simply a bit of an eye sore. Not something I would expect with a Premium car (we were given a Lincoln). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by ANDREW - 05 November 2022
" Good rates, easy to modify booking. No hassles at pickup counter. "
" Didn't have my class of vehicle in stock when I picked up. They claimed they would reply to emails about the issue within 24 hrs. - took them over a week. I called in to the IAD branch and exchanged the vehicle for the correct class. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MICHAEL - 04 November 2022
" Car excellent pick up and delivery very smooth "
" Car was great no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SCOTT - 04 November 2022
" It was affordable and easy "
" The staff were great. Car was a little tired, had a couple electrical issues, like the drivers door kept unlocking and locking itself while driving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by CHRISTOPHER - 03 November 2022
" I find that Autoeurope has always tried to provide the customer with a wide veriety of vehicle at very competative prices. I would certainly recommend Autoeurope to anyone wanting car hire in USA ! "
" The checking desk was easy to find and the process of getting the vehicle was quick and uneventful ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEPHANIE - 02 November 2022
" The car was a bit of a clunker but I didn't need to use it frequently "
" Yousef was rude and clueless, demanding a credit card when I've always used my UK debit card. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SAN DIEGO, US - Reviewed by MARVIN - 01 November 2022
" As above "
" To be honest, I would of preferred at least a ten minute discussion about eg controls, fuel-cap release, etc etc a car I had never driven. Especially as I was going to be driving on the right. But I was just given the keys. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by NIGEL - 01 November 2022
" I thought they were all brilliant !! "
" Perfect !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANTHONY - 31 October 2022
" I should have spotted that the satnav we ordered wasn't included in the price nor any indication given. It turned out to be wickedly expensive, to the point of buying one would probably be cheaper. That alone would be why we would probably not use Auto Europe or Alamo again. I wish to take this further, and would appreciate an email to confirm how to start the process. "
" Promised vehicle appeared unavailable. "Upgrade" nothing of the sort - elderly vehicle, with issues. Satnav not fully up to date, drop off site difficult to locate, dangerous, and as we arrived, unmanned. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by IAN - 31 October 2022
" Used Auto europe a number of times... easy to use internet site, good choice of car provides and importantly the included insurance covers everything. Cancellation terms are very reasonable and easy to use as i found out during covid. "
" well located in Orlando airport, friendly staff and easy to complete the hire.... never had a problem and car was as described and all at a great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FRANKIE - 31 October 2022
" Always relatively satisfied. I go to the US regularly and this is the only rental company I would consider using. "
" No problems other than part of the driver's door handle fell off the first time I got into it, the registration front plate was mangled and there was a dint at the side to the left of the bonnet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GREENVILLE SC, US - Reviewed by THOMAS - 30 October 2022
" Very easy pick up and return all staff very helpful car was clean and nearly new. "
" Staff at counter very helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KRISTIAN - 30 October 2022
" Have used autoeurope for many years always good service and price "
" Pick up very good but 20 minutes in to journey the tyre pressure warning lights came on had to pat $ 2 to pimp tyres up that were almost flat .Started raining the wiper blades were very worn had to pay for replacement so i could see whilst driving it was easier to change wiper than to return to airport and cheaper as would have had tolls and fuel to pay . Cost almost $11 for wiper and tyres pumped up to correct pressure "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by JOHN COLIN - 29 October 2022
" Use Alamo through Auto Europe for hassle free rental in Vegas "
" From check in through picking a car (good selection and very clean) the SUV I picked was faultless for the 16 days we had it, to drop off made for a pleasant experience I have use Alamo about 10 times and would again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by MICHAEL - 29 October 2022
" Found the whole process very easy "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by DERICK - 26 October 2022
" Easy booking process. Will use again "
" The pickup and drop off were very straightforward and staff were helpful and friendly. We had no problems with the car itself "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by GEORGE - 24 October 2022
" I pre registered with Alamo, they had all my information, we were all sorted with in 10 minutes, I add extra breakdown cover in case I had a flat tyre and needed to be tow anywhere , when we returned it was very easy . I will also use Auto Europe again "
" The service from Alamo was excellent staff were friendly and helpful and they gave me a free upgrade , will definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DONALD - 23 October 2022
" Auto Europe did a good job, unfortunately the hire company Alamo did a lousy job. "
" The vehicle had the previous customers backpack still on the backseat, the vehicle was obviously not checked. I was told the vehicle would be fitted with Alamos GPS by the parking lot staff when I picked up the vehicle. They did not have the GPS and spoke no English so I could not explain either issue to them. This was a 4 week rental and I had to use my own phone for GPS as I had to travel long distances. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by PETER - 23 October 2022
" nice car and nice holiday thanks auto europe "
" very god "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, US - Reviewed by HELEN - 20 October 2022
" As above. Everything was 100%. Made my trip more enjoyable. "
" I found the whole experience extremely satisfying. Polite staff who were reassuring. From collection to return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by FRANCIS - 19 October 2022
" In the main the process was fine and the car was no problem at all. I 'hired' a sat nav and to be honest the 16 day hire charge was greater than purchasing the identical unit in the UK. The unit hadnt been refreshed for some long while ad it wad giving outdated junction numbers which I'm told where changed over a year ago. When I mentioned this on returning the vehicle the operative was totally disinterested "
" See comments below re Sat Nav "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by TIMOTHY - 19 October 2022
" Good website, good prices. "
" In general terms I was very happy with Alamo. The service, the staff etc at Miami airport were very helpful, efficient and friendly. The one issue was with the car. We hired a Mustang convertible and chose the one we liked on collection (a feature that is really good by the way). We then set off on a <100mile journey with the roof down. After a while we wanted to put the roof up and found it didn't work, so we had to finish the journey getting over-exposed to the sun. Not ideal especially as it was the end of the afternoon on a Sunday. To our surprise, on arrival in Key West we contacted Alamo and got a like for like replacement sorted in a couple of hours. The staff in Key West (I think in the National outlet) were also very responsive and helpful. Car issues happen from time to time, so it's just one of those things - frustrating but it allowed the team to show how good they are. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by JONATHAN - 18 October 2022
" Auto Europe easy to access and gave VERY competitive rates for hires in the NE USA (hundreds of $ less than one of the competitors!) "
" Generally a very good experience and better than I've had with certain other rental companies in the US "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by KEITH - 18 October 2022
" Easy and simple "
" Easy to book with quick collection "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DAVID - 17 October 2022
" Poor sat nav made journeys stressful "
" Sat nav wasn't working properly as it kept losing charge "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CHRISTOPHER - 16 October 2022
" It was very easy and good value for money. The car was almost brand new and was very clean. Sanitizing wipes were also provided but not needed. Would definitely use Alamo again. "
" Fast efficient service with helpful staff at both check in and check out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JASON - 16 October 2022
" Auto Europe provided a good rate with a major hire company - seamless service and you will continue to be my go too agent of the future "
" Good standard as usual - car choice was not so good however waited and a freshly cleaned one came in that I took - was happy with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIM - 15 October 2022
" No problems with auto Europe this time. This was the second time we've gone with auto Europe and it was easier this time. "
" Alamo we're good. The only downside was upon collection of the vehicle. We were pointed in a direction and told to choose a vehicle. There was not an exact match to what we had ordered and as we are not familiar with pickup trucks, we did it know what to 'choose' as it turned out there was only one vehicle that was similar to what we had ordered. More choice and guidance would be better. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ANTE - 14 October 2022
" Thank you for support. "
" Everything went smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 11 October 2022
" Web site easy to use to obtain quotes from all major rental companies for all classes of vehicles. Prices very competitive against other 3rd party suppliers, better insurance cover provided as standard. Very comprehensive details provided prior to rental to enable easy collection of vehicle. "
" Online check in easily completed, simple process. Automated kiosks at airport out of order, only small queue and agent friendly and efficient took less than 10 minutes. Selection of 10 vehicles in garage mostly higher mileage than usual, all exceptionally clean inside and out. Another 10 mins at gate and out on the road. No problems during rental. Return was very simple and quick from entering the garage to leaving, having been provided with details of charges (fuel service) less than 15 mins. Again friendly, courteous and efficient service. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANTHONY - 11 October 2022
" Very impressed with the return process at Miami Airport, which was slick and hassle free. It may be worth knowing that MIA charge $8 for a trolley, which is daylight robbery. "
" The hire car at Miami was a bit tired with high mileage. Changed vehicle in South Carolina due to a red warning light on dashboard. Service I received from an agent on behalf of Alamo at Hilton Head Airport was first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by KENNETH - 10 October 2022
" Check in and drop off easy but car not what was expected "
" I had ordered a compact car eg Nissan Versa but got a small car Mitsubishi Mirage, there were no bigger options. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by OLIVER - 08 October 2022
" A very positive and stress free experience. "
" Excellent. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by EDWARD - 07 October 2022
" See above "
" I was surprised that the vehicle was not in better condition. For example, a noticeable stain on the driver's seat and scrape marks on the driver's side, front. However, overall I will be renting Alamo again next year as the pick-up and drop off were exceptionally quick. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ADAM - 07 October 2022
" Auto Europe was very efficient and customer service was prompt and helpful when I had to call "
" The experience with Alamo was very smooth "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by DAVID - 07 October 2022
" Please see comments above "
" Despite completing all Alamo documents online for a fast collection, I had to wait behind queuing customers for nearly 1 hour to collect keys which when my turn came lasted for only 10 minutes max. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOXVILLE, US - Reviewed by IAN - 06 October 2022
" Such an easy experience good staff great car No problem just a pleasure to deal with Alamo "
" Simply made the whole rental great rapid service on the road in 15 mins from arrival at rental desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 05 October 2022
" Great experience "
" Brilliant speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 04 October 2022
" Overall we were satisfied. However, the first car that we checked smelt of smoke and the vehicle that we did decide on, the outside was not as clean as we have experienced before with Alamo. Otherwise everything else was fine. "
" Overall we were satisfied. However, the first car that we checked smelt of smoke and the vehicle that we did decide on, the outside was not as clean as we have experienced before with Alamo. Otherwise everything else was fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by IAN - 04 October 2022
" Great experience once again from both Auto Europe and Alamo (Orlando) "
" Great experience once again from both Auto Europe and Alamo (Orlando) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DARREN - 03 October 2022
" I don't think you should offer at an extra price for if anything could possibly go wrong as you never did this before covid "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREW - 03 October 2022
" No complaints at all, refer to question three. "
" I am a twice annually visitor to the US. I use Alamo every time and as a satisfied customer I intend to continue doing so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 03 October 2022
" ALAMO TEAM AT MCO & TELEPHONE CUSTOMER SERVICES PROVIDED 1ST RATE SERVICE. FAULTY FIRST CAR WAS REPLACED QUICKLY AND WITH FREE UPGRADE; EXTENSION TO ACCOMMODATE HURRICANE IAN WAS GRANTED WITHOUT ADDITIONAL CHARGE, WHICH GREATLY APPRECIATED. AS A RESULT I WILL ONLY USE ALAMO FROM NOW ON. "
" ALAMO TEAM AT MCO & TELEPHONE CUSTOMER SERVICES PROVIDED 1ST RATE SERVICE. FAULTY FIRST CAR WAS REPLACED QUICKLY AND WITH FREE UPGRADE; EXTENSION TO ACCOMMODATE HURRICANE IAN WAS GRANTED WITHOUT ADDITIONAL CHARGE, WHICH GREATLY APPRECIATED. AS A RESULT I WILL ONLY USE ALAMO FROM NOW ON. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by GRAHAM - 02 October 2022
" See above. My only comment would involve AutoEurope. I tried to extend the rental period via AutoEurope but they did not help. They informed me that I would have to return the car to the airport during a hurricane period. "
" Very efficient at Tampa Airport. I had to extend the rental period for 2 days because our flight was cancelled (due to a hurricane). This was handled rey well over the phone. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DENVER, US - Reviewed by JOHN - 30 September 2022
" Excellent. One issue is that the 'Nissan Rogue or similar' was not regarded as a mid-size SUV at Alamo. They proposed the voucher covered a RAV4 but spontaneously offered an old Chevrolet Equinox (57,000+ miles) as an 'upgrade'. "
" Overall experience was very good. Two issues. The condition of the car at 57,000 miles plus was at the limit of acceptable. Secondly, I was told the vehicle was an "upgrade" from the mid-size SUV booked. This was not correct. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by CHRISTOPHER - 30 September 2022
" the booking process was smooth, and there were no issues when I collected the car when I arrived at my destination "
" overall a very smooth and efficient service, both at collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 29 September 2022
" Ok "
" Easy service to use "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ADAM - 27 September 2022
" Very good, had a slight parking accident with the car but have had great customer service so far. "
" Very good, had a slight parking accident with the car but have had great customer service so far. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by ROBERT - 26 September 2022
" Auto Europe provided a sensibly priced, efficient service online. We did try to book by telephone, but the operator was a little lacking in knowledge and facts - and was basically simply repeating what he could see on his computer screen - probably somewhere in India! I really don't understand why companiies continue to outsource customer service to places with little knowledge of the Actual 'products'. The costs savings can't be worth thefrustration to customers and the inevitable damage to cusomer relations "
" Overall Alamo provided a good, clearly explained service with no hidden 'small-print' to trip us up. The car was well prepared, although yet again we found the rear windows on the Mustang refused to close fully with the roof up. This is a problem which has been an issue with this model Mustang for many years. Sadly also, the rental Mustang is still poorly equipped - not even a Sat-Nav!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by JOHN - 24 September 2022
" Everything great but car, although reliable, perhaps getting a bit on the well used side (30k+) "
" Good service, good value, clear what to expect advice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 24 September 2022
" Have used Auto Car Hire for all of our Florida trips and will probably continue to do so in the future but feel that we have been exploited this year "
" I have used Alamo on all of our visits to Orlando and this by far was the worst experience. The counter staff were far less attentive and the cost of £903.00 for putting my son on the insurance as a young driver at 24 years and 2 months of age is ridiculous really making the overall cost of the car hire nearing £3000.00 "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by COLIN - 23 September 2022
" Would do so "
" Quick, friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. LOUIS, US - Reviewed by SUSAN - 22 September 2022
" It was pricey but the cover and quality of car was excellent. "
" I loved the insurance cover I had. Alamo was very professional. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PAUL - 22 September 2022
" All Good "
" Great Vehicle supplied No hassle on collection or return 1st Class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by CHRISTOPHER - 21 September 2022
" Auto Europe have never let me down. Very competitive rates Would always recommend to friends "
" Would always recommend Alamo. Never had any problems with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KEITH - 20 September 2022
" Have used Alamo for years now and have always been satisfied "
" overall very good just a few issues with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by ROGER - 19 September 2022
" WORKED WELL "
" GOOD EFFICIENT SERVICE "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DAVID - 18 September 2022
" When I go on vacation, I don't want to worry about anything, hence the pre purchase of the premium insurance that covers everything. Where has that money gone? as mentioned above "Third parties cannot sell premium insurance" Do I get a refund? "
" I've always had a positive experience with Alamo. The 'premium insurance' that I paid extra for apparently cannot be sold by a third party...so where did that money go Auto Europe?? The agent basically told me I was wrong as I couldn't have purchased it from you, as If it was my fault. I was told I "didn't have it but could purchase it from them" which I wasn't prepared to do as I'd already paid for it....Will I get refunded??. When collecting the vehicle, they are parked in a dark parking garage and I had noticed a small scuff on the front bumper but it didn't concern me until I got to the hotel in daylight and noticed the bumper had actually separated from the front fender and headlight and also had some broken trim hanging down. There was also a previous renters drinks cup under the seat rolling around. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by GRAHAM - 18 September 2022
" very pleased, will definitely use next time "
" everything very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ANDREW - 17 September 2022
" Booking through autoeurope was easy and the prices very competitive. We originally booked a mid size car, but near to our departure date switched to a Mustang. The switching process was simple and went without issue! "
" We collected our car from a multi storey carpark at MCO Airport which wasn't very well lite. Whilst walking around the car we noticed a few minor scratches and took pictures. It wasn't until the next morning in daylight that I noticed more scratches and minor dents. Overall the service was great and the car was returned at the end of the holiday without any problem...We have used Alamo for many years and would highly recommend them! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEPHEN - 16 September 2022
" Good experience. Easy to book and easy to modify booking it needed. All round good experience. "
" Quick and easy to deal with. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by STEPHEN - 16 September 2022
" V.good "
" Brilliant counter staff at Melbourne Orlando airport. No heavy selling of unnecessary extras. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 15 September 2022
" As my comments above - Why show different rates for different cars and then not get what was paid for, even now on your site a Lincoln is far more costlier than a QX80, why if you get palmed off with a cheaper alternative when turning up and in desperate need of a car after a long haul trip!! "
" I specifically booked and paid for a Lincoln Navigator for 2 weeks hire at a promoted rate for a Lincoln Navigator (not or similar) in early January 2022 for pick up in late August, when turning up at Orlando airport to be advised they didn't have any and tried to pass me off with an Infiniti QX80 or GMC Yukon, neither are to the same standard as the specific cost I'd paid for a Lincoln Navigator. I eventually was offered and accepted a Cadillac Esplanade (not even on their booking list of cars) as the best of a worst case experience, this car had some "problems" which came up on the screen 5 miles after driving away such as all mixed and low tyre pressures, continued minor warnings on dashboard about the car op without advice of what to do or seriousness, thankfully the car was ok and didn't break down, but overall very disappointed I did not receive the car I purposely paid the higher rate at the time of booking. Have used Auto Europe for at least 20 years and regularly Alamo or Avis for reliability of service, but not particularly satisfied with this experience. Why show different rates for different cars and then not get what was paid for, even now on your site a Lincoln is far more costlier than a QX80, why if you get palmed a cheaper alternative when turning up in desperate need of a car after a long haul trip!! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by GARY - 13 September 2022
" Smooth transaction and pick up at airport "
" Can't fault them wanted to change car a few days into rental, no problem whatsoever "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by LANCE - 13 September 2022
" It was good overall and will use you again next time I travel "
" Car was good, no probs.,will usually try and rent from Alamo, have used them a lot and haven't had any problems "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by ANDREW - 12 September 2022
" Good choice of car hire and car hire companies "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by RICKY - 12 September 2022
" Please contact me for more comments Car was wrong size Smelt of cigarettes Cigarette ash all over the back of the car Used condom on the floor of the car "
" Car was wrong size Smelt of cigarettes Cigarette ash all over the back of the car Used condom on the floor of the car "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by MARTIN - 11 September 2022
" Always pretty competitive "
" Car was ready and waiting in the preferred area so swift pick up and then equally swift drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by GORDON - 11 September 2022
" Very likely to recommend based on my experience "
" Happy to recommend to all. Was on my way within minutes which is very agreeable after a long flight. Car upgraded at no extra expense was appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by IAN - 10 September 2022
" All went perfect easy and fast check-in "
" Perfect and no hard sell at pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 09 September 2022
" No queues at the airport. Good service and a lovely car to drive. "
" they gave us a free upgrade when we showed them that our luggage would not fit into the boot. The initial car they offered us had a smaller boot than the car we selected with AutoEurope so that was a bit disappointing, however the free upgrade to a larger vehicle was really appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 09 September 2022
" Easy booking , competitive pricing and easy pick up and dtop off at orlando international. Have used on numerous occasions now and always a positive experience. Thanks "
" Great service as usual from autoeurope, alamo and orlando airport counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MICHAEL - 09 September 2022
" T&C's for Alamo on Auto Europe site associated with our booking, said for Alamo rental in Florida it would charge $4.75 per RENTAL period for the Toll device/ Toll Charge, i.e. not a daily fee. In addition to the tolls charges we used, we were actually charged $24.75 for the Toll device / service for using it during our 2 week rental. Not the $4.75 total per rental period as per T&C's (See last bullet point under 'What's Not Included section'. "
" T&C's for Alamo on Auto Europe site associated with our booking, said for Alamo rental in Florida it would charge $4.75 per RENTAL period for the Toll device/ Toll Charge, i.e. not a daily fee. In addition to the tolls charges we used, we were actually charged $24.75 for the Toll device / service for using it during our 2 week rental. Not the $4.75 total per rental period as per T&C's (See last bullet point under 'What's Not Included section'. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by CONSTANTIN - 08 September 2022
" Super rapid. "
" Best rental car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DANIEL - 07 September 2022
" Your call centre staff are difficult to speak to as they struggled to understand me plus I'm still waiting for a refund for the difference between my original booking and he actual car I rented!! Your service is simply not good enough. "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by STEVEN - 06 September 2022
" Excellent customer service throughout. We'll pleased. "
" All good. Let me choose the car from a variety available and the transaction was quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 05 September 2022
" Great selection of cars in our section and quick automated service = no upselling "
" Online check in was easy as was the kiosk experience at the airport- all perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 04 September 2022
" As mentioned above the vehicles on offer should all be of the quality of the vehicle I ultimately received which was excellent. "
" Initially I was offered a Chevy Tahoe with almost 80,000 miles on the clock. It had a really bad odour and the upholstery looked tatty. I had to reject this car and was given a Jeep Wagoneer which had 19,000 on the clock and was in as new condition. If this alternative had not been made available the rating would have been 1 for value and vehicle condition. To be honest we shouldn't have been offered the Tahoe in the first place, it looked like it belonged to the second rate economy hire places. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by PETER - 04 September 2022
" I have used Auto Europe for 15 years regularly hiring several times a year in the USA. Always smooth experience, easy to amend if needed. "
" Car had Florida plate with out of date vehicle tax. Push button to close tail gate did not work. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by VADIM - 01 September 2022
" Simple steps, quick and reliable with NO HIDDEN CHARGES, dirty tricks and catches. Thank you for great service! "
" It was first experience renting a car in US and with Alamo everything went just great. Quick paper work on pick-up. Many thanks to Paul on a parking lot for patience chosing the model. And of course Escalade with tha captain chairse was the best choice :) Drop-off was bullet quick and took less then 5 min. Great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DENVER, US - Reviewed by SHEREEN - 29 August 2022
" We need to understand the inconsistency of information regarding the Gold coverage provided by Auto Europe and that by Alamo in Denver. We believe, we should not have been charged extra insurance cost when we arrived there. "
" Overall, we had a good experience with the car, apart from a few things that I would like to highlight. First, we pre-booked the rental for 14 days from the UK, with all accessories and covers included. We specifically requested and paid for a GPS as we are not familiar with driving in the US. When we came to collect the car we were told that they do not have a GPS to give us and it is always at the discretion of Alamo and not guaranteed at the point of collecting the car, which is different from what we discussed at our end in the UK. We had to unnecessarily argue a lot at the counter that we paid for a GPS, and it's essential for us to have one. Ultimately, we were given a phone-like GPS with a dead battery and no mount. We returned again, and another worker helped and went to get us a mount for the GPS. Because of the dead battery, we kept losing destination information every time we turned off the engine for a break. It was lucky that we had on us a power bank that ended up connecting to the GPS to avoid re-starting it and re-entering the address. Second, we were offered additional roadside assistance at the counter, although we thought we had purchased a full cover in the UK. This cost an additional 128 dollars, which we were not aware we had to pay for it, given that we had already purchased the gold package. We felt pressured to accept and pay, we think we should not have paid this additional cost at all given the coverage we already have. Third, a few days after we collected the car, we had a message on the car to stop the engine and check the coolant level. After calling the roadside service, we were directed to an Enterprise garage in Durango, where they added coolant liquid. We asked them to check the engine oil, they found it was much below the minimum and not safe to drive. The oil change required a few hours' wait as the car needed to be sent to a nearby garage. Given that there was no similar replacement car in Durango airport nor the enterprise branch, we had to wait several hours in Durango until the car was taken to a workshop and returned a few hours later with engine oil sorted. We had to cancel our plans for that day, and we could not visit Mesa Verda as this was the only day we had to do this before returning to work meetings. That particular issue was disappointing, given we parked the car in Aspen for a few days and practically only drove it for a few days before it showed these issues. It was clear that no one had checked these vitals before handing the car to us. We would assume that crucial elements such as the coolant and oil levels had been checked before being given to us in the first place. We reported these issues when we handed the car back, and the person who took it from us said they should refund at least a full day's rental. However, we do not think we have received that at all. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by DAVID - 24 August 2022
" Excellent "
" very good service and experience I would recommend and I would look to use you again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ALEXANDER - 24 August 2022
" I have used auto-europe many times and it generally provides a useful comparison of options and cost effective pricing including zero excess type deals. "
" The car was not very clean when we picked it up at Orlando. By "not clean" I mean there was litter and food detritus in the car so I find it hard to believe it was "covid clean" as advertised. Drop off at Atlanta was great except there were no luggage carts to get to the airport which would have been a huge help. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MIAMI, US - Reviewed by CHRISTOPHER - 19 August 2022
" The vehicles are normally very good quality and clean. Please see above comments which indicate how happy we were. If we could give 100 points we would. "
" Our family predominantly use Alamo at MCO. After a couple of bad experiences with other companies we used Alamo at MIA and they were fantastic. Counter staff were friendly and efficient. In 23 yrs of travelling to Florida this was the best vehicle we have ever had. Our initial choice was unavailable so we we offered the next size SUV. The vehicle was brand new with only 55 miles on the clock. Alamo is th3 best and we will not be using other companies in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by JULIAN - 18 August 2022
" Very good all round "
" Very good all round, can recommend if needing a car rental from Minneapolis airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by KANE - 17 August 2022
" Autoeurope was good and if the price dropped you could modify search and get the difference in money back "
" We had to swap cars due to an accident. Unfortunately due to the lack of cars it proved difficult to get a new car and took days off our holiday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by SIMON - 17 August 2022
" . "
" Contacted by customer service day after collection, I responded with approx 8 items wrong with the car, no response. I ended up taking the car back to the airport, after a 300mile plus trip in poor state, the car was swapped, but it shouldn't have gone out in the first place, I had to use it as I hadn't an option not to, I had to go out of my way to change the car and what should have been a customer service safety net wasn't responded to. Airport staff were great though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOSTON, US - Reviewed by MICHAEL - 17 August 2022
" See above "
" Had purchased the Gold package (3 additional drivers plus fuel full to empty). Wanted to ensure wife was named as an additional driver on the rental paperwork. Had problen doing this. R At main counter, was told that in MA, partner living at same address was automatically covered on rental & no need to physically name them on paperwork, nor had they the facility to put them in the ' Named Additional driver' part of the ... told to get wife added by staff at the exit at the gate. Then at exit, the agent said they couldn't add as not needed. They said they would email to confirm wife was covered ... no email was ever recieved. Whilst MA law may cover spouse on a rental, the rental contract clearly says, only main driver is covered plus any named drivers on the list, which wife was not named. On a previous rental, when stopped for a routine police check, they said wife / spouse has to be named on the rental paperwork if want to drive the rental vechile. Fortunately the main driver was driving at the time so no issue but since that time, we ALWAYS want wife named on paperwork,. Seems right, especially as paid for the Gold package. Alamo rentals in Florida, do add & name a wife / spouse on the rental paperwork. So experience at Boston was not good & seems both desk & agent at exit didn't want to allow us (or accommodate our request) to add wife on paperwork, leaving us very uneasy as to whether wife was legally covered to drive the vechile. Email from Alamo to confirm was never recieved. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by NICHOLAS - 16 August 2022
" good hire car company, had an upgrade free of charge "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANTHONY - 16 August 2022
" Hassle free, very helpful friendly service "
" They done what they said they would do, no extra pressure sales at the counter "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by EMMA - 13 August 2022
" Complained via email and got the standard response back. We ordered a Lincoln Navigator (or Similar) we know the size and needed it due to golf clubs - we were given an infinity 4x4 which is significantly smaller. We were mislead at point of purchase. "
" Was only given the option of one car- license was falling off the back. The car given was not what we ordered but was told that was it. The car we ordered was apparently a premium one which had not been paid for - there were several of these available. We felt like they gave us the rubbish! Alamo staff told that the car we got was big enough for our pert if four- completely missing the point! "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by LUKAS - 11 August 2022
" All good. "
" Because of pre-registration, it was really quick. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by IAN - 10 August 2022
" Impossible to contact for a refund "
" I have been charged $464.24 for an upgrade I never wanted and have had no reply from them. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by ROBERT - 10 August 2022
" All good, nothing especially positive or negative to report. "
" Check-in was slow. Long line but all booths were staffed so it wasn't too bad. I had completed all the online check-in stuff but this has to be redone at the desk - not good. Also, there were two bookings in the system for me so they didn't know which one was mine - not good. The lady at the desk was not particularly friendly - not good. On the other hand, the car was nearly new - good and drop-off was super fast - good! "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 08 August 2022
" Great site, easy to use and saved lots of time searching through other sites etc. Everything all here in one place. "
" Car collection was quick and easy. Plenty of choice and no excessive form filling etc. Drop off was just as simple. Perfect being able to do all of this at the aiport (Orlando) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ALEX - 31 July 2022
" Very happy with the car and driving it there "
" I was very happy - though the price for 2 weeks £1200 is a LOT of money But staff /car /drop off /drop back - couldn't fault - thanks "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ERIC - 29 July 2022
" The booking showed a Ford Focus type vehicle so we were a little bit disappointed that there only seemed to be Toyota's or Nissan's to select from. Having said that, the vehicle we had was comfortable enough but we did find it steered to the right a lot. We mentioned this when we returned the car. "
" Although the Alamo desk was closed when we arrived at Tampa Int we had great service fro the Enterprise desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by SERGEY - 28 July 2022
" No problem with AE. "
" Had to change cars twice - first they "upgraded" me to a smaller car and our luggage didn't fit, then due to poor mechanical condition. All cars had mileage well over 30,000 and felt barely safe to drive. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TAMPA, US - Reviewed by NICHOLAS - 27 July 2022
" Couple of issues with the car after we picked it up. No radio antenna, so reception was poor. And AC need recharging. "
" Couple of issues with the car after we picked it up. No radio antenna, so reception was poor. And AC need recharging. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by PETER - 26 July 2022
" Auto Europe have been great so far. Currently awaiting results of the issue regarding the GPS though. "
" The overall service was great as was the vehicle. Unfortunately the GPS unit didn't work for the entire two weeks of our holiday which was extremely inconvenient and this will hopefully be sorted out. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHAUN - 24 July 2022
" Amazing thanks again "
" I use Alamo every time I can always helpful and never had to wait for a car thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEWART - 20 July 2022
" have used Auto-europe for many years now, so will continue - would be good to have a loyalty program "
" Arrived early evening and had older car with high miles on - wasn't that clean on the inside- Wanted a Ford Expedition as per my order - They didn't have one "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by ROBERT - 16 July 2022
" Fantastic "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LEONARD - 15 July 2022
" first class "
" tried to give me the wrong car the car i got had an airbag light on but it was that hard to get i just took it "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by NIGEL - 14 July 2022
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
RAPID CITY, US - Reviewed by LINDA - 10 July 2022
" usually like autoeurope, but this experience has tainted it "
" booked SUV, to have large enough trunk to hide luggage while in car parks etc. Told no SUVs, given a truck, with no trunk "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BOSTON, US - Reviewed by ANDREW - 09 July 2022
" Simple efficient. All round great experience "
" Excellent experience great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 03 July 2022
" Superb although quite costly still. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by JOHN - 30 June 2022
" Nothing more to record other than booking through Auto Europe is always straight forward. "
" I have always booked Alamo through Auto Europe. I booked a large SUV and they did not have one available which was more than disappointing. However, a GMC Yukon was returned while we were standing waiting for the operative to decide what he was going to do and they asked us to wait 15 minutes while they washed and cleaned it. This was not a major problem but the car had no on board Sat Nav. I did not expect to pay all this money for a top line vehicle and no Sat Nav. The operative showed me how to connect apple car play and I managed to get Google Maps to work at my expense as I don't have Zone C for Data on my Vodafone account. So it was not good. Next time I will pay extra for Sat Nav but I shouldn't have to at this price and every car we have had from Alamo including Audi Q5 to Nissan Armada had Navigation built in. The Car behaved fine despite being an old model. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by MICHAEL - 27 June 2022
" You need to tell your customers renting in the States that they are likely to be charged MORE THAN AGREED. "
" After paying and having an "oven ready all paid up deal" I was staggered to be charged a further $300 at the desk, no debate, no option, it had to be paid. This was to ensure "I returned the car back to the pick up location"!!! I am still waiting for the money to be paid back. THIS WAS COMPLETELY UNEXPECTED AND UNACCEPTABLE! I won't be using you again, I am livid. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
SEATTLE, US - Reviewed by TIMOTHY - 23 June 2022
" This was very positive however we have also had a recent previous very poor experience too "
" Quick efficient no problems, very happy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MICHAEL - 22 June 2022
" Process good, qualit6 of vehicle could of been better "
" Car was tired and not up to usual standards as often rent from Alamo/Orlando Airport "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by DAVID - 21 June 2022
" great job from euro car and hire companys "
" great job by as usuel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTINE - 16 June 2022
" An easy booking experience with no problems "
" Always a top class experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by DAVID - 15 June 2022
" Excellent "
" Very happy with both Alamo rental arrangements in May and June Like ability to choose a vehicle in a class Sedans, SUVs etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 15 June 2022
" Overall good shame about slow at pick up "
" Not enough staff at desk on pick long waiting time "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SARASOTA, US - Reviewed by SUSAN - 14 June 2022
" Great experience. Would definitely recommend "
" As usual we got excellent service with a great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEORGE - 14 June 2022
" Good "
" Very happy with Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROSARIO - 13 June 2022
" Great experience as usual, i would no book with anyone else Thank you "
" Great experience from pickup to drop off, staff very friendly amnd professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by EDWARD - 13 June 2022
" . "
" The car was not the car reserved, had done 51k miles and showed its age. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by JOHN - 09 June 2022
" Easy to book and dal with. "
" Easy to deal with a quick check in / check out. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JOHN - 09 June 2022
" Smooth transaction easy pickup and dropoff "
" Efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JONATHAN - 07 June 2022
" I would recommend Alamo and car rental to anyone as a car hirer in the states . Vehicle was of excellent quality and exactly what we initially requested . "
" Great fast service from initial booking right the way through to the vehicle collection . Staff very helpful and very pleasant . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by SIMON - 07 June 2022
" Third booking in recent months in the US via Auto Europe and each one has been the same with few or no cars available. Rental companies could not care less - take what they have or leave it. Contacted Auto Europe last time but they never responded. Service has gone down hill "
" At checkin told to use auto machines (very friendly not). Despite pre registration nothing saved so had to complete again. Then they only had 4 cars - told me I had to take a pick up truck or come back in two days as very busy. An SUV (which I had ordered) then appeared and I waa able to have this but did feel sorry for the group behind me also looking for an SUV. Stafv blamed being busy for memorial weekend and that I was lucky to get anything. Flights were late but Auto Europe office closed. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JOHN - 05 June 2022
" No complaints about Alamo whatsoever really pleasant people and a perfect vehicle for our family of five. Prices continue to confuse and even the manager at the return desk said he couldn't understand the disparity which others had mentioned to him.Auto Europe too have been easy to deal with and no hitches at all. "
" Completely efficient in every respect although someone in the vehicle returns area would be a big help. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JASON - 05 June 2022
" Auto Europe offered a reduced price with a reputable company with total simplicity - clear pricing and zero hassle - 100% perfect service - used them twice now and will continue to use them in future. "
" Used them many times before and they are very good - quality vehicles and good choice - although this time the car was older with 40k miles it served its purpose well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PETER - 04 June 2022
" Very enjoyable experience, would use again. "
" Very easy, great service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ADRIAN - 03 June 2022
" see above "
" Did online check-in but still had to queue at the counter. There is now a new Skip The Counter option where you scan a QR code and pay an additional charge. Unable to scan because without US sims in our phones so what was the point of the online check-in? Previously just collected the car and gave details at the exit. Otherwise car had some damage on pick up but was fine. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by IAN - 31 May 2022
" I have used Auto Europe on every occasion and again I find the whole process very easy. Changing and amending bookings is hassle free. Excellent service "
" This is probably the 5th time using Alamo and once again I found the whole experience so easy. The staff and the whole process was excellent will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RYAN - 31 May 2022
" I had a great experience throughout with auto europe with amending and cancelling previously so is the reason why I came back. I will recommend them to other people definitely. "
" I was very impressed with alamo, a certain member of staff helped us out to pick a car, his name was salvador and was a credit to alamo company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GRAHAM - 28 May 2022
" Good deal. "
" Always use Alamo as good reliable service over many years. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KATHLEEN - 27 May 2022
" Always had a great price. Have used them many times now never had any issues. "
" Very friendly staff no pressure at the counter. We had purchased gold insurance with the booking so nothing else needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RONALD - 24 May 2022
" I have booked through Auto Europe for many years now and found them easy to deal with. They provide good cover with zero excess .Helpful staff at the Alamo rental counter and helpful staff at the garage. Would definately use Autoeurope again. "
" Alamo staff in Orlando airport were polite and courteous. No pressure selling of add on products or upgrades I didn't need. This helped to get my trip off to a good start. The vehicle was getting a bit tired on the inside, carpet was worn into a hole. But everything worked and it was what I ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by GORDON - 24 May 2022
" STRAIGHTFORWARD BOOKING AND ALL WORKED OUT WELL AND AS EXPECTED. "
" ALL ROUND EXCELLENT EXPERIENCE "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEVEN - 23 May 2022
" Straight forward rental no issues. "
" Straight forward especially with self check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 19 May 2022
" Xxxxxx "
" Quick counter service Choose your car & Off you go Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAVANNAH, US - Reviewed by MICHAEL - 17 May 2022
" Very helpful when had problem with booking "
" Very straight forward no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MAREK - 17 May 2022
" Alamo staff very good and helpful but car that I was renting was faulty and had to replace it. Lost 3h of my holiday due to that. No great. "
" Alamo staff very good and helpful but car that I was renting was faulty and had to replace it. Lost 3h of my holiday due to that. No great. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ANDREW - 14 May 2022
" Overall the experience was very good and I would use both Autoeurope and Alamo again. "
" The check in experience was very friendly and done efficiently. The vehicle had a fairly high mileage and was showing quite a few signs of wear and tear. However it performed well and was reliable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by DARREN - 13 May 2022
" Easy to book, paperwork is easy to read, no added extra gumph, fast and very efficient "
" Fast friendly service, no hassles for extras at all. Clean car with delivery milage, upgraded for free with a choice of several cars. Very friendly crew at pick up and drop off, very easy car rental service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SEAN - 03 May 2022
" Fast and great help from alamo staff "
" Guided through computer checkin by efficent staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARY - 01 May 2022
" As usual Auto Europe gets decent prices. It's very easy, very straightforward to book with you. I always recommend you anyway. "
" Staff great but ive been charged TWICE for using EZ Pass, the toll-paying method. We HAVE an EZ Pass device and our acct has been charged; but Alamo ALSO charged me- plus their $4 "handling fee". I'm disgusted and won't ever trust Alamo again. They are not easy to contact either. Email and twitter = no response. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TIMOTHY - 28 April 2022
" Efficient check in / drop off. "
" Car older than would have expected. Issues with Sat Nav "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ANTONY - 27 April 2022
" Quick and easy. "
" Great vehicle choice, great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by HILARY - 22 April 2022
" Everything went to plan with no issues a really easy hire and the car was excellent "
" Very helpful and supplied a upgraded vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by LITAL - 22 April 2022
" Would rent from them again. Not my first time renting from them and until now they didn't disappointed me. "
" Easy in and out of the rental company. Great staff. Alamo in Tampa Airport are great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBERT - 18 April 2022
" Clear pricing - not cheap but competitive: a good choice "
" No extras "pushed" - not like the old days! Both the pick up and drop off were very rapid, no ques, no waiting. Good selection of vehicles, including the one actually specified in the booking "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by NEIL - 15 April 2022
" As I said everyone I interacted with were great and helpful "
" Fantastic positive experience Staff on desk brilliant Return of vehicle fantastic and again great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 15 April 2022
" Easy and straightforward to book. No complaints. "
" I have used Alamo on many occasions and have never had cause to complain. Despite a delayed flight and pick up an excellent vehicle of the category requested was available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by MARY - 13 April 2022
" OK. but... not what I wanted "
" I did not get the category of car that I wanted and that a NO NO. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JULIE - 10 April 2022
" Execellent valuse for money! Great customer service. "
" Excellent srevice as always. As a repeat customer I was given an unexpected free upgrade. Car collection and drop off on airport site . Returning the car was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 10 April 2022
" No complaints everything went smoothly from booking, collecting and returning the car. "
" No problems at all everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 07 April 2022
" Very satisfied "
" Only issue was when we arrived early the screen based check in quoted we would be charged a 2 hour excess fee of $139. However we returned the car within the prepaid 8 days and to date the fee has not actually been charged. Screen based check in saved time we could choose our own car the car was only 2,000 miles old Overall very happy with choice "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by JEREMY - 26 March 2022
" Very positive experience with all paperwork provided quickly. Documents were very comprehensive with complete list of all items covered in the rental. "
" Fast collection with efficient counter staff. Only issue was their failure to tell us about toll roads in the area and provide information about how fees for using these roads was collected. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ANDREW - 06 March 2022
" always very good "
" Car was a bit grubby but not too bad "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by MARTIN - 23 February 2022
" Smooth booking from start to finish "
" Great rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by WOLFGANG - 03 February 2022
" Satisfied, in contrast to previous experience with Alamo concerning add. payment requests wich were not justified. Required time consuming correspondence. "
" No full-size available at pick up, got upgrade to luxury category. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 28 January 2022
" Nothing, apart from the price could be better "
" Very seem less collection using the automated check in kiosk. Very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MICHAEL - 20 December 2021
" Auto Europe gave the best price for Alamo, my preferred company, but was still TWICE the price paid last time. Voucher code worked fine in the Alamo auto kiosk at Vegas and hastened the process till we discovered there were no cars! "
" The first time ever that I have been disappointed with Alamo. Wait for a car, load car, start car "Service Required" unload car, wait for another, took car, no central locking, rough condition. Paid a premium price for Alamo over Dollar as they have never let us down before. Staff good and handover quick and painless as usual. But feel a bit cheated by them this time. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by BOYD - 15 December 2021
" The experience was confusing and frustrating especially after taking out the higher insurance and being told it was of no use as we hadn't booked directly with Alamo, so glad we didn't need to make a claim !' "
" We took out the higher insurance with auto Europe , yet when we arrived the assistant made me sign waiver forms as we had not taken the highest insurance with them directly, she left us quite confused and frustrated, we told her this but she wasn't helpful at all , kept saying we weren't covered for certain things when we quite clearly were according to your paperwork ! Yet we would still need to phone Alamo in the event of a problem. She was adamant we were not covered for many things. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 06 December 2021
" Terrible as explained above, when I questioned available Mid Size SUVs was told that's all that was available! Take it or leave it! "
" Disaster! Booked a mid size SUV for 4 people with cases, received a Ford Ecco Sport which is the smallest SUV I have seen, it was actually very slightly larger than the only other option a tiny Chevrolet. Car was covered in stickers covering the terrible paint scratches, the stickers on the roof actually peeled back a bit making a awful noise when driving! "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by PHILIP - 03 December 2021
" Easy to book "
" Seamless service and great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DOMINIC - 26 November 2021
" little below par compared to our usual experience "
" Pickup given the limited number of options for hire currently, it had 48k miles on it, carpets were worn through by pedals and buck looked like someone had been using it to do a weekend tiling job, saying that we were only renting it and not buying it so......... also couldnt get the gps to work for love nor money "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHARLOTTE, US - Reviewed by ARNOUT - 09 June 2021
" I am a long term customer of Auto Europe however this latest experience means that I will never use the company again. Alamo & Auto Europe both state that debit cards are accepted however this is no longer the case. Alamo has confirmed that they did not charge me however Auto Europe has debited my card and are refusing to refund it. "
" Alamo have changed their debit card process and no longer allow international debit cards. This information is not on their website nor is it on the Auto Europe website. I was left without a car and have been billed in full. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ALMAS - 09 May 2021
" All good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LISA - 11 April 2021
" The car smelt so bad , the previous renter must have smoked a cigar in it "
" The car stunk of smoke and I could not use it for the 2nd day , I want to request a part refund due to this "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FORT MYERS, US - Reviewed by BEN - 04 March 2021
" As always a smooth transaction and will continue to use auto Europe in future. "
" Smooth process and they didn't try that annoying practice of upselling a car to me that I did not want. This was appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTA ANA, US - Reviewed by JAKE - 15 February 2021
" Will continue to use alamo "
" Great service throughout. Had a issue with first car which I return on the second day which was swapped out and upgraded without any problems. Thomas at John Wayne was fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JOHN - 03 November 2020
" Great car "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DAVID - 24 October 2020
" Absolutely the worst - Live in the UK, booked online, arrived in Miami and told that as I only have a US license, they cannot give me the car - I was there to see a dying relative, desk agent was the worst, i have a UK and US passport and US license - and provisional UK license - has never in my years of renting a car ever had this happen - was told to call Autoeurope, the office was closed, and wound up taking a $200 cab to Boca Raton - all 7 calls to discuss with autoeurope and alamo resulted in NOTHING - Will never use Alamo or Autoeurope again -Very very disappointed "
" Absolutely the worst - Live in the UK, booked online, arrived in Miami and told that as I only have a US license, they cannot give me the car - I was there to see a dying relative, desk agent was the worst, i have a UK and US passport and US license - and provisional UK license - has never in my years of renting a car ever had this happen - was told to call Autoeurope, the office was closed, and wound up taking a $200 cab to Boca Raton - all 7 calls to discuss with autoeurope and alamo resulted in NOTHING - Will never use Alamo or Autoeurope again -Very very disappointed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SIOUX FALLS, US - Reviewed by JANETTE - 18 October 2020
" Easy to use website and fantastic flexibility to amend booking. After my airline changed both my flights I had to amend the booking twice. Easy to do, no hassle, and pick up & drop off both went incredibly smoothly "
" The Alamo staff at both pick up and drop off were really polite & helpful. I also had to request a copy invoice a few days after dropping the car back with evidence of the miles driven and this was forwarded within 24 hours of me contacting Alamo. Awesome customer service all round! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DANIEL - 29 July 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RAYMOND - 29 June 2020
" We have had good experience with Alamo in the past and hope to in the future. "
" Our flight to Orlando was cancelled so we were unable to use the car hire, could you please let me know how we can get a refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 09 May 2020
" Unfortunately we had to curtail our rental by approximately one month in order to get back to the UK as per FCO advice. "
" Good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 01 May 2020
" Although my experience with Auto Europe was very good, I expected a much better service from Alamo. Given that this was a rental costing almost £3,000 I would have expected Alamo to treat me like a VIP customer and not like someone who has just taken out a single day rental. "
" Original car had sat-nav but car developed a fault and Alamo had no replacement car with sat-nav so they gave us a free plug-in sat-nav unit. They then proceeded to charge $394 per month for this "free" unit. I personally wasted a lot of time (many days!!!) trying to phone, email, etc with Alamo to get this resolved but to no avail. I eventually had to get my credit card company involved to try to remove the charges. This worked temporarily but Alamo then later put the charges back onto my credit card. In desperation I finally hunted down and contacted a senior executive at Enterprise Group (of which Alamo is part of) and after another 4 or 5 lengthy emails I eventually got the charges removed. I'm just hoping that they won't reappear next month again! "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 6
MIAMI, US - Reviewed by PAUL - 30 April 2020
" Just awful. Will never recommend auto Europe or Alamo again. I have been lied too, the operator has been dishonest and I have been charged £314 for an upgrade in vehicle that I did not ask for - disgusting way to treat customers and to go about business. I class myself as a pretty cautious and intelligent person who does not get ripped off easily- be careful and do not use this company "
" BE VERY CREGUL DO JOT USE THIS COMPANY I have had an awful experience with Alamo, the operator led me to believe we were getting an upgrade on our vehicle at no extra charge , when I returned home I had a shock they had charged my credit card and extra £314.00 and said we agreed to this shockingly, awful and dishonest. I am disgusted and disappointed. PLEASE BE CREFUL THIS DOESNT HAPPEN TO YOU. JOSE ON THE DESK AT Miami Airport HE MUMBLES EHEN HE SPEAKS SO YOU CAT UNDERSTAND HIM SND THEN RIOS YOU OFF FOR SOMETHING YOU DIDNT ASK FOR-SHOCKING PRACTICE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by PHILLIP - 26 April 2020
" The trip did not occur due to the Corona Virus restrictions. However, Auto Europe and Alamo were very quick to offer a full refund. Satisfied with the result. "
" The trip did not occur due to the Corona Virus restrictions. However, Auto Europe and Alamo were very quick to offer a full refund. Satisfied with the result. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MARTIN - 21 April 2020
" Good General Experience. Still waiting for a Breakdown Refund. "
" Good General Experience Still waiting for a Breakdown Refund. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by EDMUND - 08 April 2020
" Always excellent "
" Courteous service at checkin desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEORGE - 04 April 2020
" As above "
" Had to cancel the rental because of COVID 19. Very efficient process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by WILLIAM - 03 April 2020
" First class service throughout "
" Have always used Alamo because of their courtesy and efficiency and a hassle free return greeted by pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 02 April 2020
" A good experience, as always. Staff very friendly and helpful. "
" Swopped from Dollar to Alamo years ago, would never go back. Alamo make the hole process easy, from collecting the car to returning it. No hard sales pitch after a long flight. They just let you get on with your vacation. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 01 April 2020
" This is the only time I have had a problem. I am a regular customer. "
" The person at the counter was very unhelpful. I have a hearing impairment and asked him twice to speak up. He just looked at the server next to him and just rolled his eyes. I am not deaf just a little hard of hearing. I was embarrassed. My wife had to come and help. He made no effort. Had to hand back car 9 days early to get home because of virus "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RAYMOND - 01 April 2020
" From booking to car pick up and drop off everything worked fine and the price wast the cheapest but I felt AU provided good value for money. "
" Pick up from Orlando was very smooth, I was given a choice of cars in the same group. My only concern was that I was given the option of breakdown cover for $4.99 a day, when hiring for 35 days that becomes a significant sum. As the cars are al fairly new I would have thought breakdown cover should be included. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PETER - 01 April 2020
" just disappointed regards still be charged for the week we didn't use. "
" We took the car back 1 week early due to having to get out of the USA (Coronavirus) but didn't get a reduction in rental cost? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 30 March 2020
" See above. "
" * Have used Alamo for many years but more recently have been very disappointed that nearly all of vehicles available are cheap Far East cars eg Nissan, Hyundai etc Would prefer a choice of American cars, as it used to be. * Vehicle we had smelled of cigarettes. This only became obvious as we'd been in the vehicle for several minutes and were not sure how to get back to the rental area. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TAMPA, US - Reviewed by MATTHEW - 30 March 2020
" Easy to use and good prices! "
" The car and staff were brilliant, the only down side was that the media unit in the car gave us some problems, with the memory of the unit not being able to be cleared so my phone had difficulty connecting to bluetooth each time and it did not let Apple CarPlay work at all, which was somewhat frustrating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ROBERT - 29 March 2020
" Auto Europe provides an efficient service and good value for money. "
" Fast check-in and good choice of vehicles in the line. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by COLIN - 29 March 2020
" All good, apart from on line check in (see above). "
" All good. Not sure why I completed on line check in and yet still had to go to the desk queue when I thought that I would be able to go straight to the car and bypass the desk. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHARLOTTE, US - Reviewed by IAN - 29 March 2020
" I have recommended Alamo to my brother and I would always use them as my first choice. "
" as always the staff at the desk and helping us pick the vehicle were so caring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by ASGHAR - 28 March 2020
" AutoEurope is the best company for competitive prices among all others on the internet. I always search 100s of other sites but I found their prices are always best when you compare apple for apple especially the zero excess charge on insurance which is very important. "
" A great service by Alamo MN airport and clean and new cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DONALD - 28 March 2020
" simple to deal with you and sensible prices "
" pretty good all round "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by JOHN - 26 March 2020
" All good!, "
" As always excellent service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GAVIN - 25 March 2020
" Everything worked fine Interested to know If Alamo do inform and credit unused days ? "
" We came back early because of the Covid-19 virus. Alamo said you would be notified "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JANOS - 25 March 2020
" easy savings "
" smooth handling on the phone when we had to change our dropoff location due to a flight change "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SANDRA - 24 March 2020
" We have now rented cars in both Florida and in Spain. Very reasonable rates and managed efficiently "
" Excellent service. I needed to extend the rental by 2 days as our flight was cancelled re Covid-19. They were most helpful, and all went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by MARK - 24 March 2020
" Easy pick up and drop off and very courteous. "
" Great service as usual from Alamo. Great price too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by RONALD - 22 March 2020
" Can't say more. All was great. Thank you "
" Alamo staff member, Vanessa, at Phoenix airport was outstanding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JULIAN - 21 March 2020
" I needed to hire an infant seat and booster seat for my 2 children but had an email from AutoEurope explaining that Alamo had notified them that a booster seat was unavailable. When I phoned Alamo directly they said there was never any shortage of seats for their cars. "
" Although the overall experience was very good, I felt there was an unnecessary hold up when trying to exit the rental car park. On the email I was told to bring along the credit card that was used to purchase the rental which, in this case, belonged to my wife. When exiting I needed to pay for the hire of an infant seat and booster seat. When I handed over my card I was told the card holder needed to be present, which she wasn't as she was waiting at arrivals for me with our 2 young children. As I didn't have another credit card I used my debit card but was then asked to provide the flight itinerary which proved awkward as I didn't have access to the internet from my phone, a family member eventually came to my aid. I was held up at the exit for some 20+ minutes whilst my family waited for me at the airport, a delay which could have easily been avoided. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 19 March 2020
" I use Auto Europe every year and sometime twice a year. I'm returning to Orlando in September and will use you again. A bit of loyalty discount or an upgrade would be nice. "
" Very poor choice of "Premium cars" there were only two. We had to settle for a much bigger car than we wanted and it only did half the expected miles per gallon. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PETER - 19 March 2020
" Used Auto Europe a few times,and have always been very happy with the service they provide. Very competitive price wise and would probably look at this company when looking for car hire in the future. "
" Very fast pickup no queuing due to on line check in beforehand. Chose the vehicle and were on our way inside of 15 minutes. Return was fast and efficient. I have used Alamo on several occasions,and have no hesitation in recommending the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MIKE - 18 March 2020
" Good price and good choices available "
" Car was a little older than I had hoped for with quite a few cosmetic defects (dents and scratches). My hire car was significantly damaged whilst parked but was drivable and the local Alamo garage swapped it out with minimal of fuss and delay. Good service. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
WASHINGTON DC, US - Reviewed by JENNIFER - 18 March 2020
" Love being able to choose my car and not have to pay extra for Sirius radio "
" Love being able to choose my car and not have to pay extra for Sirius radio "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by PETER - 18 March 2020
" easy. "
" Alamo are ALWAYS great.No hassle,helpful and never any pressure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEREK - 17 March 2020
" Have used Auto Europe a few times and will use again "
" Pick up at busy times is slow due to lack of counter staff but overall they are good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by NIGEL - 16 March 2020
" Easy, starightforward and never had any issues "
" Used them for years always first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 15 March 2020
" good service no hassle especiall with the online check in means you just head straight to to the pick up line "
" easy pick up easy drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 14 March 2020
" You need to ensure you feedback to suppliers their shortcommings "
" No vehicles of the size/type I reserved, staff not interested in helping in the garage area, told may not be any vehicles of my reserved class for over an hour. Told to use larger car, I purchased the fuel option at the desk for a compact but not sure if I paid more for the larger car, which I had not booked but was forced to use. Garage dark poorly lit so you cannot check for damage, generally poor experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by MARK - 14 March 2020
" Checked in online so no queuing at desk; quick and easy pick-up. "
" Speedy, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 13 March 2020
" Good value for money "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROY - 12 March 2020
" Excellent but for the above confusion "
" I received a text telling me not to go direct to the garage but to go to the desk in the terminal after waiting in line for fifteen minutes l was told l should have gone directly to the garage ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTLAND ME, US - Reviewed by ERIC - 12 March 2020
" Good rate! "
" No wait "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRESNO, US - Reviewed by KATHRYN - 11 March 2020
" See above comments. "
" Friendly and helpful service and fast pick up and drop off. I wasn't happy with the first car which would have been great but it had no shelf to hide my belongings however the team found another car without any fuss and were very patient with me as I needed guidance on operating the car. I would recommend Alamo. They were extremely helpful at SFO airport and helped me to contact a friend who had guided me into the airport in her car. An excellent customer service experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CAROLE - 09 March 2020
" See box above "
" Alamo are an excellent auto hire company I have been using them for 20 years .. over which time they have increased their customers care ... nothing is too much trouble , always polite and helpful. Refreshing .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by SUSAN - 07 March 2020
" I absolutely LOVE Auto Europe. There has never been an issue with renting and everything has gone according to plan! :) "
" I'm always impressed with the staff at Alamo in Phoenix. They are extremely friendly and have made the whole rental process easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 06 March 2020
" Again, no problems at all with the booking. "
" Everything about this booking was 100%. No problems whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by LEONARD - 05 March 2020
" Excellent from booking to drop off "
" First class in every department. New car only 300 miles on the clock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN - 04 March 2020
" Efficient and friendly "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MARIE - 04 March 2020
" straight forward "
" straight forward "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PATRICK - 03 March 2020
" Due to high winds we along with lots of other passengers missed our flight to LA and elsewhere. We were put on a later flight. I emailed Auto Europe to send a message to Alamo explaining we would arrive a few hours late. The reply from Auto Europe was pathetic that yes they would notify Alamo but it was entirely up to Alamo whether they wished to honour the booking. Auto Europe cared not if we were left without a car and lost our money. "
" Ok but put under a lot of pressure to upgrade or buy an array of add on insurances. It puts me off as you need your wits about you "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALT LAKE CITY, US - Reviewed by MICHAEL - 01 March 2020
" None - good experience "
" Very good service "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by MARTIN - 27 February 2020
" Easy to book "
" Great service and vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KISSIMMEE, US - Reviewed by STEPHEN - 26 February 2020
" Would recommend this company to anyone. "
" Excellent service and very accommodating company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by MATTHEW - 25 February 2020
" Would recommend "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 25 February 2020
" Very good , clear communication "
" Excellent service at the desk in Orlando airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 24 February 2020
" As above "
" Great customer service. Quality car easy collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHRISTOPHER - 24 February 2020
" Autoeurope's prices are very competitive and the instructions are very easy to follow. Great to have a back up third party involved if some problems were to occur too. "
" Used the self-service check in and was extremely easy. Seamless pick up and drop off and very happy with value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 24 February 2020
" Used Alamo a number of times before and always been completely satisfied with the service and value for money. Will always look at them first when I need a rental vehicle. "
" Excellent service and good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROY - 23 February 2020
" It would be good if you where asked if you needed any directions to your first destination, and to be given a brief description of car controls. "
" All was good, though it wasn't clear that I would be charged for fuel in vehicle. Nor was it explained about charges for tolls. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ROBERT - 22 February 2020
" Excellent service could not fault it "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JUDITH - 21 February 2020
" Most enjoyable experience "
" Good choice of vehicle at pick up "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by KENNETH - 20 February 2020
" The car was good but it was expensive. Some previous renter had been smoking in this car and it did not smell nice inside. The car should have been better cleaned. Although I had prepaid extra insurance the counter staff still tried to get me to pay more insurance covering tyres and breakdown. "
" The car was good but expensive. Some previous renter had been smoking in this car and it did not smell nice inside. The car should have been better cleaned. Although I had prepaid extra insurance the counter staff still tried to get me to pay more insurance covering tyres and breakdown. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAVANNAH, US - Reviewed by ALAN - 19 February 2020
" Very well looked after by Alamo . Everything went like clockwork . The car I rented had covered only 3000 miles from new "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 14 February 2020
" could make free second driver option clearer in docs "
" Love the skip the counter experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTEREY, US - Reviewed by SHEREEF - 14 February 2020
" AutoEurope has been great so far until I had to spoke with one of the representatives a while ago, he was very stubborn and and complicated things further instead of resolving an issue. "
" Alamo has proven to be very good in doing business and I happy to rent from them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by IAN FRANCIS - 13 February 2020
" Extremely easy at pick up and drop off very pleasant staff at Alamo SD. Booking very easy with Auto Europe with good advice. "
" Extremely easy at pick up and drop off very pleasant staff at Alamo SD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JANICE - 12 February 2020
" Auto Europe was cheaper than the actual dealer! "
" Despite taking out your enhanced USA warranty the lady at the Alamo desk tried to sell theirs explaining in idiot English how difficult it would be for us if we broke down as though we didn't understand! I am a GP not an idiot! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEREK - 11 February 2020
" Made my holiday a great experience with the car I drove "
" Great choice of cars to choose from, and smoothly run business "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOEL - 11 February 2020
" XXX "
" XXX "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CHRISTOPHER - 11 February 2020
" Really easy experience and great value for money. "
" Car hand over was really quick and so was hand back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEY WEST, US - Reviewed by JANE - 11 February 2020
" Extremely Poor customer service "
" Check in was fine, but then the assistant was unable to put petrol in the car !! (we had asked for it to be full on collection). So she drove us to another location to get another car. Overall took 2 hours out of our schedule. No one seemed to care "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by LESLIE - 10 February 2020
" Good "
" Everything was good except centre console wasn't cleaned put my hand into get covered by old sticky dunkin donut "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CHARLOTTE, US - Reviewed by SVEN - 10 February 2020
" Car booking as it should be: very competitive price, friendly staff, quick access to the car and very easy return. Will come back again! "
" The whole procedure is very easy and uncomplicated. Friendly staff, everything done quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DAVID - 08 February 2020
" Stress free "
" No problems,efficient quick process on pick and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 07 February 2020
" See previous comments. "
" Excellent service. Online check in made the car easier and quicker to collect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by RONALD - 06 February 2020
" Everything from booking the car to handing it back was straight forward and easy. This not the first time I have used Auto Europe as it gives you all the choices and makes renting a car quick & simple as it covers all the essentials. "
" The process was quick and easy. We had completed the paperwork and in the car within 15 mins "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JEFFREY - 06 February 2020
" Excellent "
" Excellent Company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROY - 05 February 2020
" Will use them again "
" Very easy collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOSEPH - 05 February 2020
" It was very easy and the price was right. "
" It was great to have a choice of vehicles but a shame that the one I ordered was not among them. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 03 February 2020
" Excellent, will be booking again for May this year. "
" Issue is not just with Alamo, it's with all the hire cars over in Florida, you often arrive as the sun is going down and I've never hired a car yet with a clean windscreen. The sun hits it and your driving blind. It's my only niggle with all the hire cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALBUQUERQUE, US - Reviewed by PETER - 01 February 2020
" It was an amazing, life changing g experience. I will take the memory of this wonderful car rental experience to the grave and will recall this as o e of the highlights of my life "
" Efficient, value, convenient........................ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by WOLFGANG - 01 February 2020
" efficient as always "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PETER - 01 February 2020
" Auto Europe are easy to use and hire rates are always best. "
" I use Alamo always.Their service is first class,never any pressure selling and never any drama on the return.I would never use another outfit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GARY - 30 January 2020
" From the start to finish the process was smooth and efficient with good and professional staff. The choice of cars was good and although some were in better condition as others we were lucky and found a nearly new vehicle which we felt was great value for money. Would recommend Auto-Europe and Alamo for car hire at Tampa International Airport. "
" From the start to finish the process was smooth and efficient with good and professional staff. The choice of cars was good and although some were in better condition as others we were lucky and found a nearly new vehicle which we felt was great value for money. Would recommend Auto-Europe and Alamo for car hire at Tampa International Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DIANA - 29 January 2020
" Very good "
" Everything was good and no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 28 January 2020
" Poor selection not to be recommended "
" limited choice of vehicles, eventually exchanged our choice for another car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
KONA, US - Reviewed by PETER - 27 January 2020
" Couldn't fault experience. We did close on 4,000 miles effortlessly. "
" Used them many times before. Very good service. The a/c failed on the vehicle after a week and Alamo promptly replaced it in seconds. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 23 January 2020
" Always the first company we turn to and do recommend to others. "
" Your prices are always good, alamo cars are also newer than most. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JOHN - 22 January 2020
" Called auto europe had long plesant conversation agent could do nothing as computor systems were down and alledgidally down for days??? "
" Called to say i could not pick up car due to a breavment was told to call Auto europe as they had not any controll over what happend. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by TRACY - 21 January 2020
" The whole process ( from booking to picking up to returning) is very easy going and smooth. "
" I gave '1' for Counter staff as there is no option on the drop-down menu for 'N/A' as I used the self service machine. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PETER - 16 January 2020
" Used AE regularly. Very reliable. "
" Used Alamo regularly at this location for many years. They are excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by SET-SON - 14 January 2020
" My trips needs where met. Thank you! "
" Great service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MELISSA - 13 January 2020
" Excellent service as always. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 12 January 2020
" . "
" I left 2 items in the car. When I returned to collect them, they were gone and Alamo accepted no responsibility but passed the blame. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by LEE - 12 January 2020
" I was expecting a slightly better vehicle so transparency would always be appreciated at point of purchase "
" Very quick service at the counter. Nothing worse than having to wait ages. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEREK - 12 January 2020
" No booking problems, helpful staff with my telephoned enquiry. "
" Important to confirm booking with Alamo online in advance of uplifting the car, this avoided excessive delays which others seemed to experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LINDA - 09 January 2020
" Booking process & customer treatment all first class "
" A first class experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 09 January 2020
" Great customer service and car exactly as described. "
" Great customer service and very easy pick up and drop off. Auto toll fee collection was an added bonus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 09 January 2020
" All went according to plan. "
" Very efficient - arrangements went off without a hitch. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by GORDON - 09 January 2020
" Quick service "
" have used alamo over 50 times should have a gold badge and discount!!!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by RAFFANINI - 09 January 2020
" good "
" simply of 3 cars booked on our arrival there was none available, bad service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEW ORLEANS, US - Reviewed by JED - 09 January 2020
" Great car shame about lack of instructions for the roof "
" Hired a convertible, no instructions with the car on how to operate the hood, staff on site didn't know either. so no roof down motoring during the hire period. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 06 January 2020
" No issues anywhere in the process. "
" Very quick and efficient. Excellent staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SIMON - 05 January 2020
" b "
" All good - but I hired a Full Size so that my 2 large suitcases and 2 carry on's would fit in the trunk. Tried 3 different vehicles (all supposedly full size) and they only fit in the trunk of the 3rd ( a Chevy Malibu). You need to ensure when you describe trunk size it accurately reflects the true capacity, as the Dodge and Nissan would not accommodate. There were no Ford Fusions which was the advertised car I had booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BALTIMORE, US - Reviewed by PAMELA - 05 January 2020
" It was easy enough, but I was disappointed with being told the desk was in the airport, "
" The pre information said the desk was located in the airport and was one of the key reasons I chose Alamo. Actually the pick up desk was offsite, so I could have used a cheaper company. Additionally the charging cable for the satnav was very worn, and caused the unit to cut out so often we stopped using it. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by HAKEEM - 04 January 2020
" Very satisfied with the service l experienced. "
" Great service at Orlando airport pickup from Suzie was smooth and very helpful with needs cater for, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GERALD - 04 January 2020
" I wouldn't use anybody else. "
" I wouldn't use anybody else "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by VIJAY - 03 January 2020
" 10/10 "
" Very helpful, easy and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BRIAN - 02 January 2020
" A good package for USA "
" A good alround service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by TRISTAN - 02 January 2020
" Really easy to use and efficient. Hoping for some follow-up about the dismal experience with Alamo, though. "
" The collection process was awful. Signage was not clear, and when we eventually found our way to the desks, the agent was not pleasant at all. She aggressively tried to up-sell - to the point where she was practically lying to us. She said the car we'd booked (a Nissan Rogue!) wouldn't fit more than two bags, and is too small because we were "too tall". She said that sat nav we had booked would lose signal all the time, so if we didn't want to get lost we had to purchase a built-in one. We said no, she made up some ridiculous discount by asking which airline we flew with, we said no again and proceeded with what we had booked. When we didn't pay more money, she was very rude and the worst part was that it looked like she was training someone else! There is a way to up-sell a product, this was not professional or acceptable. She lied to make us believe we'd been wrong in choosing our package and to say that we would not fit into the large vehicle we'd requested was not only incorrect, but also deeply insulting. No surprise, when we collected the vehicle we had rented, the sat nav worked fine and there was plenty of space for us and our bags. Very unsatisfied with the collection procedure and it's really put me off using Alamo again. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 01 January 2020
" Absolutely brilliant service. Will definitely use again. Thanks for the hassle free hire. "
" Absolutely brilliant service. Will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RICHARD - 01 January 2020
" N. "
" N "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 31 December 2019
" Highly satisfied "
" Good value and a good experience overall, highly satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CRAIG - 31 December 2019
" Been using Autorurope for a few years. Very good. "
" Easy. Q a bit long but otherwise ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 31 December 2019
" Again, very pleased. Best value and service I have ever known "
" Best experience of a car hire company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by TINA - 31 December 2019
" It would have been better if we could have taken our email papers directly to the garage to collect the car rather than queue to get more paperwork at the counter "
" See below "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SIMON - 30 December 2019
" Disappointing, especially as Alamo are an international company "
" We reserved and paid for a car in advance from the UK, several months before. On arrival at the rental desk we were told that were no cars available for 5-6 hours, as it was the holiday season! Strange, as Christmas usually happens most years on the 25 December. After explaining that we only needed the car just for the day and couldn't wait 5 hours, they did manage to produce a car within 20 minutes. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by FABRIZIO - 29 December 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ERIC - 26 December 2019
" A very good rate compared to others. "
" Machine check in was easy and quick! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by NAWAB - 25 December 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 25 December 2019
" Have used Alamo before and they have always been good, so we will continue to use them. There is always a great choice of vehicles available and you just pick the one you want. "
" Smooth from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 23 December 2019
" Pleased with car and quick service at the airport "
" Quick professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MATTHEW - 22 December 2019
" I book all my car hire with Auto Europe, nobody comes close. "
" Auto Europe booking is great. All simple and straightforward. However as the Alamo self service machines ALWAYS decline every bodies cards / licenses, you still have to queue at the desks. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by ALEXANDER - 22 December 2019
" Wouldn't choose a Mitsubishi again, but Alamo were again an excellent company to deal with. "
" We found the car, a Mitsubishi Outlander, very basic. Not as good as previous years, quite uncomfortable in fact. But the service was great. Chuck when we checked in and Kobe when we returned the car were both excellent. Would recommend Alamo highly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 22 December 2019
" Very helpful & upgraded vehicle without charge. "
" Very helpful at check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAIN - 19 December 2019
" none "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by WILLIAM - 19 December 2019
" Despite supplying every appropriate documentation to Auto Europe, we received no support to oblige Alamo to honour the agreed contract. "
" Alamo insisted that we change our car every 30 days so did not honour our 88 day contract previously agreed. They then charged us for the second thirty day--$2400 exta--by taking it from our account via our debit card with no prior notification. We then spent a miserable time on daily phone calls and several Emails trying to get our money back and an assurance that the third period would not accrue a charge; but all to no avail. We were on edge until the final day of our trip that this would happen. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NASHVILLE, US - Reviewed by MARK - 19 December 2019
" Fast and efficient service "
" I was offered a free upgrade but declined on this occasion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADISON WI, US - Reviewed by ASHLEY - 19 December 2019
" Quite a straightforward rental from pick up to drop off. Car was clean and well maintained. Glad I booked through AutoEurope. "
" Quite a straightforward rental from pick up to drop off. Car was clean and well maintained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 18 December 2019
" As good as any other "
" The pick updesk was very slow but the kiosk machine was great and quick "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOSEPH - 18 December 2019
" Will always consider as first option. "
" Superb service . Problem with car documents .Corrected ASAP with upgrade. Very professional and courtious service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DALJIT - 17 December 2019
" Auto Europe booking online was simple and a very good rate was offered. "
" Good selection of intermediate SUVs that I could select from. Check in and check out was smooth and effortless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HENRY - 16 December 2019
" Highly recommend the site to my rental guests. "
" Happy with rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 16 December 2019
" No problem apart from initially with the car fault. "
" Big queue at pick up desk. Need more staff. Car developed a fault on second day. Returned to Orlando airport to swap car. This was easy to do. Car tag would have run out during our trip. Second car was a bit grubby inside "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN DIEGO, US - Reviewed by VICTOR - 16 December 2019
" Not sure that there was anything Auto Europe could have done to assist. "
" Booked a Full size SUV and ended up with a Nissan Maxima sedan. Told to exchange it at Phoenix airport and ended up with Jeep Compass. To small no GPS as paid for. Told by Alamo Customer services that our next stop at SLC they would sort out a Full Size SUV. SLC refused to give us an SUV AWD as we were returning to San Diego with it. So with snow on the ground where we were heading we were grounded in SLC area. Poor experience that ruined certain aspects of our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by CHRIS - 16 December 2019
" Very easy to book. excellent price and service "
" Very quick and easy to rent and return car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHARLES - 15 December 2019
" Overall very good. We wouild sdelect Alamo again even if thedy are a bit more expensive "
" Very pleasant and helpful reception staff. Difficult to find the rental car return and luggage trolleys charged for (not charged in the rest of the airpoort. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROY - 14 December 2019
" No problems from start to Finnish, great service alround. "
" Passed without a hitch, nice vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NATHAN - 13 December 2019
" . "
" Used the machine first but it failed to print so I had to go to the desk a repeat the process which was a little annoying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CLAIRE - 12 December 2019
" Smooth and efficient "
" Smooth and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by MICHAEL - 12 December 2019
" Everything fine at Newark liberty "
" First class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MALCOLM - 12 December 2019
" Very easy to book and amend without cost "
" Always pleased but counter is always busy when picking up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEWART - 11 December 2019
" Good efficient service, quality vehicles. No complaints at all "
" Good efficient service, quality vehicles. No complaints at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 10 December 2019
" Quick and easy to book, excellent rates would not look anywhere else for car rental. Recommended then to many people. "
" Encountered no problems, staff friendly and do not push you to buy add ons or upgrade your vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by GRAEME - 10 December 2019
" I always deal with Auto Europe as I am able to get the full excess cover and it is not that much more expensive than the car hire without. I am able to purchase it at the time of paying for the car hire. "
" Quick and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 10 December 2019
" Excellent easy to use website . "
" Excellent again Alamo is the only car hire I will use in America excellent service I like you get a choice of car and that they are nearly always new cars . Only down side is that they are a little on the pricey side . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 09 December 2019
" Good experience, no problems with excellent service "
" Dealt with alamo for a number of years. First class company and first class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 09 December 2019
" Would definitely consider hiring from Auto Europe again. we have used them in the pass and still rate there service highly. To really stand out from the crown (other car rentals) they need to be a little more competitive. "
" Car was brand new had just over 400mls on the clock. The speed and efficiency of the staff was first class, even took you to the actual row the vehicles were parked in and stated you can pick any one of those. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by BARRY - 09 December 2019
" See above "
" Was good rental upgrade as no cars in group available , had to replace tyre need to reclaim costs from auto Europe/ Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by LAKHBIR - 09 December 2019
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOSTON, US - Reviewed by IAN - 09 December 2019
" D "
" D "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RAYMOND - 07 December 2019
" No problems arranging rental and no problems upon arrival in Orlando. Very happy overall. "
" Always rent cars from Alamo. First car was changed as I kept getting "tyre pressure low" notification. It had 35+ thousand miles on the clock. It was changed without any problems at Sarasota Airport. Tyre was found to have a nail in by check-in person. No problems with the replacement vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by DAVID - 07 December 2019
" Straight forward booking and great value for money. "
" Great service, very easy both on collecting and dropping of the car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MALCOLM - 07 December 2019
" The overall car rental experience was exceptional. Will use you again. "
" everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 07 December 2019
" None "
" None "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MARK - 07 December 2019
" Best price we could find! "
" Fantastic, brand new hire car with only 7 miles on it! Good price, great fun. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by VINCENT - 06 December 2019
" VERY EASY AND RELABLE "
" QUICK STRAIGHT FORWARD, NICE SELECTION OF CARS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROY - 06 December 2019
" see aboe "
" rented many times before checked in on line which said dont go straight to garage go to counter waited in line then agent said your already checked in your good to go so went to garage what is that all about "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by COLIN - 06 December 2019
" We just felt it was all about the money "
" No sat nav in car in a right side driving country forced to upgrade at further expense to a car with atrocious mpg SAT nav tiny and not particularly speedy Gave car back 3 days early as driving difficult and unpleasant "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MINNEAPOLIS, US - Reviewed by DENYS - 06 December 2019
" V Good "
" Absolutely no problems, nice car, charming and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEORGE - 05 December 2019
" Very pleased with the servu=ice Very pleased with the service provided by both Auto Europe and Alamo "
" Very pleased with the service provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by WILLIAM - 05 December 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 04 December 2019
" Good, comfortable car and easy pick up & return with Alamo. Be nice if AutoEurope had a loyalty scheme... "
" Comparetively swift transition through the reception area and garage. Car was adequate for my needs. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by PATRICIA - 04 December 2019
" No complaints "
" Alamo always provide quality vehicles a good prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 04 December 2019
" Overall satisfied as long as the error is rectified "
" I expected to get an additional driver for Free. I was charged $180 (yet to check my credit card statement, but the invoice showed as such.) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by PAUL - 04 December 2019
" Overall good "
" Alamo did not honour original auto europe deal of free additional driver insisting I would have to pay $10 US extra per day. I emailed autoeurope next day and you said you would reimburse me if I went back to Alamo and paid but it was too far for me to go. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 04 December 2019
" Easy to book and good customer service "
" Speedy service and good choice of cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBERT - 03 December 2019
" Easy booking with good choice of rental cars. "
" Brand new car which was good. Only problem was failed battery which the replacement of was efficiently dealt with by Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by JOHN - 03 December 2019
" My receipt shows zero charges upon returnI await my visa bill! Other than that five star all the way "
" Easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 03 December 2019
" First class. "
" Great service, quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEOFFREY - 02 December 2019
" i got a very good deal and was very happy "
" good staff at orlando did not try to ram extras at you he explaned what was coverd and it was up to me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ERROL - 02 December 2019
" Good experience. "
" Usual member of staff offered an upgrade to an F pace Jaguar 3 Litre. It was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 02 December 2019
" A few extra Alamo road signs prior to drop off at airport would be helpful "
" Easy collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by TANIA - 01 December 2019
" Auto Europe are good but Alamo say the do have problems with them . It's just not very reassuring . I had to send emails back and forth as it was very worrying that Alamo said the 2nd driver was chargeable but the advert said it was free. "
" When I booked the car it was displayed that the 2nd driver was free. Alamo said No and Europecar said Yes . It was very confusing who to believe . But we were told our end that the voucher said this is free but at the check in the girl advised we had to pay for the 2nd driver . I had to point out that this is not the case and we did not get charged for it . But sometimes people are that tired after the flight they agree to anything . I just wish they could sort it out without all this hassle . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 01 December 2019
" Poor sat nav "
" Car hire from Alamo was good only down side was the poor sat nag system which did not appear to have been updated in years. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ONTARIO, US - Reviewed by KEITH - 01 December 2019
" Not impressed with extra charge without being informed. I would have waited until my original pick-up time, 10.00am. "
" Not very impressed with the pick-up. Arrived early for pick-up, not informed about charge for arriving early. Charged for 1 hour even though on the booking form it stated 9.28am. I then had to wait for a vehicle, booked an economy car, not an economy car available. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOSTON, US - Reviewed by WILLIAM - 01 December 2019
" Always an excellent service - we almost always use Alamo. Costs continue to rise sharply, however. Cannot use upgrades sent by email - as we often hire for more than a month. Why do upgrades not work for rentals over this time? "
" Hired for two months from Logan, Boston, USA. Car had previously been hired to 'SMOKERS' (UGH) - please have smoking and non-smoking vehicles. No information about how to activate transponder so spent 2 months using EZPASS lanes without it unknowingly. Thankfully discovered that Alamo cover this eventuality - but it caused a lot of unnecessary stress when we realised our error as the fine per violation is $57!! Please show customers how to activate/deactivate the transponder as required or at least tell customers if the transponder needs to be activated as some do and some don't. Systems are changing constantly without proper notification. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by RODNEY - 01 December 2019
" As stated above you need to sort out your voucher/booking system with Alamo if you are offering a service they won't honour. We would have booked elsewhere if the 2nd driver had not been included so feel this is false information and misrepresentation. "
" Even though our voucher from autoeurope stated inclusive extra driver Alamo would not honour it as it did not come up on their system. We were told to take it up with autoeurope. When I sent an e mail to yourselves I was told if we paid then you would refund the charge on our return. It was not convenient from where we were to go back to Alamo to do this so unfortunately my husband had to do all the driving on holiday which was not what was planned. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEPHEN - 01 December 2019
" NO PROBLEM WITH AUTO EUROPE, THEY DID US A GOOD DEAL. "
" OUR BOOKING INCLUDED AN EXTRA DRIVER FREE IF BOOKED WITHIN A CERTAIN PERIOD AND THIS WAS STATED ON THE VOUCHER. THE GUY AT THE ALAMO DESK SAID WE COULD NOT HAVE A SECOND DRIVER EVEN THOUGH I SHOWED HIM THE VOUCHER. HE JUST SAID AUTO EUROPE SHOULD NOT HAVE DONE IT? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 30 November 2019
" Could not fault it and was cheaper than any US website "
" Faultless from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MICHAEL - 30 November 2019
" Simple, Easy and extremely competitive car rental every time. "
" I'm a regular Alamo renter for the simple reason they have never let me down. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DAVID - 29 November 2019
" Third time I've used Autoeurope. Never had a problem. Always very good. "
" Very smooth pick-up at Miami and a seamless drop-off at Boca Raton two weeks later. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by NORMAN - 29 November 2019
" Overall i was pleased with the car hire experience although the cost was higher than expected. "
" Would have liked some info on toll pass. Also petrol prices. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by WILLIAM - 29 November 2019
" Easy to book with Auto Europe, after several searches online they seemed to be the cheapest with good reviews "
" Great service at the pick up desk, no queues, all sped up by the earlier online check in system. Got the paper work done in 5 minutes then was able to pick any car from the line "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ADAM - 29 November 2019
" I was promised by AE a free second driver (written in my confirmation letter). Alamo did not know about this, spend one hour arguing, but we did not get the second driver. AE Usa could not help, AE UK was not in business hours. No solution came. "
" Very pushy guy at the counter. Car was OK. Not very new, not very clean, but OK. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ARTHUR - 29 November 2019
" Very satisfied "
" Good service and vehicle easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by DAVID - 29 November 2019
" I've used Auto Europe twice this year, been very happy both times. "
" Very good experience bar one thing! There was no prewarning from Alamo staff that there are toll roads around Austin and we weren't set up for paying the tolls, and there is no way to pay by cash. I've been told I'll be billed afterwards, which I'm not happy about. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIMOTHY - 29 November 2019
" the booking process was ok. The Alamo car was useless. "
" The electrics for the vehicle failed and locked us out twice once with the key inside!! The people on the phone treatened to charge us for call outs. The replacement car was the same model so didn't give us any confidence in it. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by WENDY - 29 November 2019
" I was worrried about only having one named driver would have liked the chance to confirm this before we travelled. However ther was no problem when we arrived in Orlando just as you said "
" Couldn't fault them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by EDWARD - 28 November 2019
" Easy to use website, but not the cheapest. "
" Easy pick up process, but difficult to know where/find the drop off area. Good that you can register online and beat the desk queues at the airport by going straight to the pick area where the cars are parked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 28 November 2019
" no "
" no "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STEVE - 28 November 2019
" All good "
" Excellent, apart from queue at check in and counter staff were a bit miserable "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by MICHAEL - 27 November 2019
" Auto Europe and Alamo are a great partnership "
" Excellent as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LAWRENCE - 27 November 2019
" See Above "
" My only regret was the first car we picked was fine and we started to put the cases in the truck, then discovered that there was no keys for this vechicle, found this strange, if no keys remove or move car to somewhere else - otherwise apart from not being very clean, good, again however the indication on panel kept stating needed servicing, this was noted on our second day, fortunately for us we do not travel far, however milage should have indicated that a service was required. Returning the car was excellant and extremely quick - top marks for all the years going to Orlando this has been the best. ***** "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by MATTHEW - 26 November 2019
" Very smooth, everything worked as you would hope and as it should "
" Very good, did not try to force any extras on you. Very efficient and a delight in comparison with some rental experiences in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by STUART - 26 November 2019
" No problems throughout my rental "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANTHONY - 26 November 2019
" The car was excellent the staff were gold "
" Very courteous and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ALYSON - 26 November 2019
" the pick up and drop off was excellent in Tampa airport "
" The Car was not as clean as hoped,we had to put air in the tyres 3 times and an emergency light kept appearing on the dash. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by DIPEN - 26 November 2019
" as above - there should have been more information on the GPSD situation and there are other providers that give this detail "
" very little in way of details about the car when i called them or asked at the counter. i tried to check on the GPS situation of the car and in the end opted for the higher price that included a GPS unit but this was unnecessary as the car had a built in GPS - this should have been made clear as we wasted money getting the separate GPS unit "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANDREW - 26 November 2019
" You led me to believe I would have sat nav provided with the deal I chose through your site. This was not the case and I had to pay extra to upgrade. "
" I had to upgrade to get vehicle I thought I had booked. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 25 November 2019
" Hassle free "
" Quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by SHAUN - 25 November 2019
" Excellent service thank you "
" The whole experience was very easy , great service and upgraded to my dream car A******* from me !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 25 November 2019
" All vouchers and information sent in good time good prices for cars "
" Only had 1 car left in our booked category no key in car tried another one couldn't get cases in boot had a free upgrade to another car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by GLYN - 25 November 2019
" Supplied a great deal, with good information "
" Gave an efficient service. Very well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 25 November 2019
" Very easy and painless experience. "
" The only very minor criticism was that the do it yourself booking in machine didn't work when we arrived at the Inglewood car hire depot. I think this was down to the fact that we had a Visa debit card instead of a credit card. We ended up using one of your customer services team and that worked out just fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WALTER - 25 November 2019
" Auto Europe are a pleasure to deal with and very competitive pricing. "
" As always Alamo provide an excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by WAYNE - 23 November 2019
" Good pricing which is easy to compare for each of the main car companies. "
" As usual seamless process, the pick up attendant was very helpful in getting me a vehicle that met my needs fully and it was a great car that I did some 5000 miles with no problems at all. I always use alamo in the states and the vehicles are always in great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOACHIM - 23 November 2019
" Fab "
" Fab "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RICHARD - 23 November 2019
" Great as always from Alamo "
" Great as always friendly Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by LAURENCE - 21 November 2019
" . "
" First time I've never had to pay any extras with a rental company !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ROZANNE - 21 November 2019
" AutoEurope have always been good. My problem is t with them. "
" I have always used Alamo but this time I wasn't happy with the experience. Thank you for contacting me for feedback. I tried to contact Alamo and the number came back invalid and email appears unavailable. Very frustrating. The car is not what I booked - it was huge. They clearly had loads of suburban cars to offload to customers. My first issue was at check in, I have never previously been pushed to such an extend to upgrade. How many times we need to say no, when it came to signing I had been upgraded with an additional $20 a day. I said - what's this - I said NO repeatedly! Oh she said let me look at it again... I have a coupon which can reduce the fee to upgrade to $12 dollars. Again I said NO! It was taking forever and endless chats with a supervisor and I said I want what I ordered. In the booking I had a gps included. She created some confusion around the gps being extra and I would need to upgrade to have it integrated and proceeded to say she had a further voucher which would take the fee to $9 a day. I agreed to this. I don't have a problem with agreeing to this but the service in concluding is terrible especially after a long international flight and a distressed disabled child. Not helpful. On collecting the car I was told that it wasn't available and they upgraded for free again for a giant car! It was just too much. On leaving the manager Bree at check out advised if I didn't get on with the car I could change it in the next city. She also advised to change the fuel policy and said to return it empty at their special rate. I believe the lady's name was Bree. On returning the car there was no trace of the note regarding the change in gas charges and I was zapped the $3.55 rate Basically in a nutshell - good quality car but company are dishonest. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANTHONY - 20 November 2019
" A breath of fresh air, very straightforward, almost too good to be true. Can't believe I haven't booked with you before. Always assumed there was a catch, but there isn't. Thanks "
" No hassle, just very relaxed and no hard sell. Appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROBERT - 20 November 2019
" Good,other than above comments "
" Bit annoying to be offered an upgrade at extra charge then to be told they needed a 7 seater van at MCO would we take it for them. Felt they should have paid us instead of charging 12 dollars for gas!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by JOHN - 20 November 2019
" Extremely user friendly and easy to navigate web site. Very competitive price. "
" Great service and low mileage car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANTHONY - 20 November 2019
" Great service. Once again "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by CHRISTOPHER - 20 November 2019
" Very Likely "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JAKE - 19 November 2019
" A breeze "
" Nice and simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOSEPH - 19 November 2019
" I will certainly use AutoEurope again when I return to the USA next June .Hopefully the fuel policy will be more transparent. "
" Fuel policy needs clarification.Auto Europe say fuel inclusive .Alamo say pay for full tank and bring it back full or pay again.Return agent said why dis I not return it empty instead of paying 35 dollars to to refill it at the gas station ????. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANTHONY - 19 November 2019
" Went very smoothly "
" People. Were friendly. And eficient would recommend you to friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MARSHALL - 19 November 2019
" Great car and service from Alamo (yet again). "
" Great car and experience from Alamo (again). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GAVIN - 19 November 2019
" Car was great though "
" The lady on the desk was insistent that I paid up front for fuel as it was Autoeurope policy? I never have before and it ended up twice the price. Very annoying . Then when I read the condition's I could have brought back full. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HALLDOR EINIR - 19 November 2019
" Everything was ok "
" I will only rent cars from Alamo through third party. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CHRISTOPHER - 19 November 2019
" I booked this deal because one additional driver was free, but Alamo would not honour the agreement. "
" My agreement with AutoEurope was that one additional driver would be included free, that is why I booked Alamo, however at the desk the agent said this was not the case and scribbled "No additional Driver" in large letters across my agreement. This is totally unacceptable and a breach of contract. My plans were seriously compromised by this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SCOTT - 19 November 2019
" All good. No problems. "
" Cheaper to book through Autoeurope than Alamo direct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RODERICK - 18 November 2019
" Excellent and prompt "
" Nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ROBERT - 18 November 2019
" Simple and straightforward. Good value. "
" couldn't fault it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by SUSAN - 17 November 2019
" No problems at all - I have been so impressed with just how easy everything is using Auto Europe. "
" The Phoenix location has always impressed me with their excellent customer service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by SHEILA - 17 November 2019
" The car was great but to big. Not what we prefer. Staff very nice. Thought the additional driver charges were excessive. In the past it has cost very little to add a driver. So we didn't take this option. Sadly as my friend would have liked to share some of the driving. "
" Pleasant and helpful staff. Disappointed that we couldn't have the small car we booked. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PAUL - 17 November 2019
" Cheapest rentals I've found in 8 years of visiting the USA "
" Everything great apart from aircon was low and car no very cold needed to be recharged, which is needed in the Florida heat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by PHILIP - 17 November 2019
" Always a pleasure and straight forward at alamo "
" Easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 17 November 2019
" Booking easily done, very competitive prices (the best). Once at the desk, a simple handover - drop off also no problem. Definitely will use again - have done in the past. "
" Vehicle was terrific - 400 miles on clock - you could still smell new leather trim! Desk in Hyatt Regency was not too easy to find & a quick walk through of vehicles features (keyless entry/locking etc) might have been helpful but a great experience, never the less. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEX - 17 November 2019
" Simple booking experience with competitive pricing. "
" No issues whatsoever and unlike other firms I've dealt with, there was no " hard sell" of other unnecessary services. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MICHAEL - 17 November 2019
" it is a price related product and Auto Europe provided a good price and easy to use information. They provided an all inclusive insurance package that was easy to understand and to provide peace of mind. "
" Alamo are my preferred suppliers for many years. They provide a good range of cars. They are well located in the airport and are usually helpful in the collection and return process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTINA - 17 November 2019
" I use Alamo fir most of my car rental , service is e cellent and cars are always clean and road worthy ....I would definitely reccomend them ..... "
" I like this company and will always use them when ever I can "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DARRELL - 16 November 2019
" No problems! "
" So easy, so good to have choice: thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 15 November 2019
" Very good value, which included a second driver for free which was very useful. "
" Very efficient service from booking to collection to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 15 November 2019
" Easy to book the vehicle I wanted and great value for money "
" Staff very pleasant and very accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 14 November 2019
" Overall, a nice car, but the experience was not flawless due to the previously mentioned issues. "
" Waiting time to be seen by an agent was excessive. Customer agent tried to sell an unnecessary upgrade. Additionally the free additional driver was not recognised and they tried to charge extra. Upon showing the paperwork the agent was unable to permit this and had to call a manager, who reluctantly agreed and waived the extra cost as he was unable to dispute the wording of the voucher. This took over 10 min to resolve. The car had not been properly cleaned and there was litter in the door pockets. There was minor bodywork damage when the car was collected. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by DAVID - 13 November 2019
" see above, Auto europe offer not passed to Alamo "
" The deal booked through Auto Europe did not show on your details and was refused at the desk. I had the manager recognise the problem on a second attempt before it was delivered as agreed. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SANFORD - 13 November 2019
" all good "
" good efficient service. not as big choice in midsize cars "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by JACQUELYN - 13 November 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ROBERT - 12 November 2019
" I always book with Auto Europe and have done since I first discovered them years ago. The free cancellation policy is helpful if a better deal comes up after booking and is easy to use. "
" I have rented Alamo vehicles for most of my twice yearly US trips over the last 20 years and have always had great cars with an easy collection and drop off system. I'm price conscious but am happy to spend a small amount extra for an Alamo car if on rare occasions they are not the cheapest / best value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JEFFREY - 12 November 2019
" see above "
" Always use alamo. No high pressure selling. Choice of vehicles. No hassle check in. No nasty surprises. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KEVIN - 12 November 2019
" Went to clockwork ! "
" Only issue was short wait picking car up due to number of staff working but when served excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by ANDREW - 12 November 2019
" The speed at which I collected my rental, through to the car itself was extremely efficient and the staff were super efficient and very friendly. "
" A by far better experience than renting with Avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by LEONARD - 12 November 2019
" 0 "
" 0 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SARASOTA, US - Reviewed by HOWARD - 12 November 2019
" Nothing more to say; have already recommended Auto Europe to my friends. "
" All went very smoothly, no problems at all. Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by STEPHEN - 12 November 2019
" very easy to deal with, great customer service "
" very easy to deal with, great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAULETTE - 12 November 2019
" I only use Alamo they are excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by FRANCIS - 12 November 2019
" Poor communication response from Autoeurope "
" Good level of service "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by PHILIP - 12 November 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 11 November 2019
" Veery easy and relaxing "
" The staff made the pick up and drop-off of the car very easy and relaxing for my 1st ever rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 10 November 2019
" Easy and positive experience. "
" Checkin staff argued that additional driver was included in policy after having to produce paperwork showing this. After much discussion they relented to include the additional driver without any additional charges. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PATRICIA - 10 November 2019
" See above "
" Pick up and drop off was quick My only comment would be the counter staff trying to up sale the package as they said I didn't have the large vehicle which as it turned out on collection I did "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by ANDREW - 10 November 2019
" Would recommend as easy service to use. "
" Very good service and car was in great condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by OLUMUYIWA - 10 November 2019
" Fantastic value for money "
" It was quick, fast and efficient. They were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CLARKE - 09 November 2019
" Simple, quick and cheap. Great stuff. "
" The counter staff tried to sell me an upgrade which was very clear I didn't need. She could see our luggage and told us it wouldn't fit in a compact. When we put the luggage into the car (which we couldn't see until we signed for it) there was ample room to spare and all 4 of us as passengers fit comfortably. This was a bare faced lie to get us to take a $200 upgrade in our tired and jetlagged state, and do not appreciate being taken advantage of like this. Absolutely appalling behaviour. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by STUART - 09 November 2019
" We were very please with the service given to us from Alamo "
" They were very polite, got the paperwork done quickly We were very pleased with the replacement we had to get at Mesa Airport when we had a problem with the car and they changed it. Celina Moreno was very helpful in sorting it out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by MATTHEW - 09 November 2019
" Fantastic experience, just asked if we wanted any add ons but no hard sell for extras at counter "
" The guy on the counter at tuscon airport was super nice, I think his name always Leonard. He was so quick and efficient And only took a few minutes before handing us the keys to our hire car which was super helpful as we were travelling with kids. Really really happy with our hire car, it was a beauty and made our road trip super comfortable. The kids named the car Bilby "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by NORMAN - 09 November 2019
" Good. "
" Good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GRAHAM - 09 November 2019
" I refer to my previous comments "
" I don't like being hassled at the pick up desk if I wanted an upgrade I would've ordered it when I chose the car because I could have got it cheaper. I also have full cover provided by auto Europe but the guy was trying to sell me the same Cover again "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JOHN - 09 November 2019
" very good price and service "
" always been great and never any problems, have used many times previously "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RONALD - 09 November 2019
" Thanks Auto Europe you delivered a perfect service. "
" I couldn't fault Alamo in any way. Well done to all concerned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 09 November 2019
" Nice and easy to compare mainstream deals and book. Got a good price and no issues with booking- do print off the voucher! USA sales desk at Alamo tried to convince me that a full size sedan was only big enough for 4 adults and a small child- don't believe them! "
" Lots of pressure to upgrade to bigger vehicle and buy extra cover so I'd recommend that you choose carefully and stay with it to get the good deal you thought you had! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by CAROLE - 08 November 2019
" Should have gone for the upgraded car.the one I had was uncomfortable. "
" great customer service at both pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by TIM - 08 November 2019
" see above - do not trust this company "
" Awful - I had checked everything in online including ydriving licence and Alamo refused to accept my licence even though it was valid - I also had my passport with me. No explanation except that the "boss wouldn't accept the licence" - it was an old style UK licence, still valid but no photo. Nothing in the T&Cs to say this would be a problem. My son had a UK photo style licnece but they refused to accept that because that would be changing apparently and there was now no vehicle available. I would have to ring up to cancel the booking (even I was talking to an Alamo employee at the desk) and rebook and that wouldn't be ready till the next day. Our holiday venue was 150 miles away. So no car - incredibly abrupt, incredibly unhelpful. Do not use this company. Still waiting to a refund, explanation, apology and compensation even though I made a complaint over a week ago "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by JULIAN - 08 November 2019
" Excellent from start to finish with team members who go the extra mile to be helpful. "
" I visit Florida regularly and find Alamo to be the best service provider from a very variable pack. They are consistently proficient no matter which location I fly into. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by SHEILA - 08 November 2019
" Everything was efficiently arranged and we had 3 weeks of stress free car hire! "
" Quick service and the car was very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PETER - 08 November 2019
" Brilliant experience "
" Trouble free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANAHEIM, US - Reviewed by IAN - 07 November 2019
" Great place to get a hire car, always best for price I can find. "
" Check your fuel level when you pick up my car was rented with a full tank however it was empty on the red line, had to turn around to get it changed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DIAHANN - 07 November 2019
" Auto Europe had the best rates for Alamo so I would use them again. "
" Excellent experience from start to finish. Would definitely use Alamo again; no doubt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JAYNE - 07 November 2019
" I use Auto Europe every time I hire a car abroad and have nothing but good experience with them "
" A very easy transaction. We had booked an economy car and when we went to collect we were upgraded to a larger car at no extra cost - very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by GRAHAM - 07 November 2019
" all round good experience "
" Very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 07 November 2019
" The booking was handled very efficiently and the paperwork was legible and easy to understand. "
" Both the pick up and drop off was very slick. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MONICA - 07 November 2019
" All went very nicely. :) Good work. :) "
" There was only one thing that it could improve: mention the 'toll' system when giving the car ... I've studied 'driving in the USA' prior to my trip but I did not know the word 'toll' and learned by making mistakes (that will be heavy in my purse at some point). The funny thing was finding a 'toll' leaflet at dropoff ... How better it would have been to have seen it 14 days earlier ... ;) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by ANTHONY - 06 November 2019
" First class service would recommend to anybody. "
" 10 out of 10. Will be using again on next holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 06 November 2019
" See previous comments. Was I mis sold a car hire? "
" The reason I booked the car was for the extra person insurance. Alamo would not accept voucher and insisted on $15 dollars a day extra. I refused to pay $225 dollars extra when I thought I'd already paid for this when I booked through yourselves. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
KISSIMMEE, US - Reviewed by ROBERT - 06 November 2019
" Convenient location and efficient service "
" Everything was covered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RICHARD - 06 November 2019
" fast and easy pick up and return "
" alamo is our preferred rental company having booked with them several times and always been satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SIMON - 05 November 2019
" Overall a good experience. Fast, efficient and courteous service. "
" Check in was fast and efficient. There was an attempt to sell us an upgrade but that now seems to be the norm for all rental companies. We didnt get the car we requested but a comparable model. Return was very quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PATRICIA - 05 November 2019
" All very good, apart from being caught on camera at the e-toll, which I am told that happens frequently with rental cars as visitors are not familiar with the roads! "
" The staff were friendly, paperwork wasn't a problem, there was only one issue that for me wasn't stressed enough and that was more info about the e-tolls! I would have prepaid, now I am waiting for a big bill! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAEME - 04 November 2019
" Service was excellent and saved £500 on the car. "
" The Counter lady was very pleasant to begin with on the initial nicities but this was all a rouse to get stuck in with the hard upselling. Referring to the car as a "Basic one" the "Little Guy" and pulling out fictitious "offers" because we flew with a particular airline, all bull shit. Once she'd been through the EZpass upsell, trying to resell already got insurance, return full 3 times and sat nav she became very condescending and abrupt. This is a real shame because everyone else we met were so helpful and professional and the experience overall was great but would consider not using Alamo again because of her attitude and tone. Who does she think she is, silly cow. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by PHILIP - 04 November 2019
" Happy to recommend, with the caveat that you get a receipt at vehicle return and not later by email. "
" The condition of the vehicles available was OK but all had mileage in excess of 25k. On return the vehicle was checked and all agreed OK. I was offered the option of receipt by email which I accepted. When I received the receipt there was a refueling charge for 3 gallons which was not mentioned when the vehicle was checked in, primarily because I had refueled the vehicle 5 miles away. 10 minutes before check-in. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by PAUL - 04 November 2019
" Cannot be faulted. Excellent service from start to finish. "
" Flawless service and a first class experience. Vehicle was excellent (not as advertised but still a great SUV). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 04 November 2019
" Easy to book with Auto Europe. Prices always good. "
" Car nearly new. Very professional handover. Extremley easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by OLGA - 03 November 2019
" it's very bad that it was not clear via Auto Europe website that GPS is not included to the price "
" I'm a returning customer to Alamo and I had great experience with this company during my trip in Oct 2018 (I participated Hydroflight World Cup as paramedic and sports medicine volunteer). However, this time my choice of the company got in in trouble. First of all, GPS wasn't included to the price (even I've chosen option with GPS during booking, but I've booked through Auto Europe and should address this complaint to them). At the desk in MIA I was offered to change class of the car and spend about USD 150 more. No alternative with cheaper GPS option was proposed. Also, when I returned the car I was charged on my corporate credit card by mistake. I checked with Alamo employee in advance if it was possible to use my private debit card for any changes and got positive response. I have permission from my employer to use corporate credit card for car rentals including off work car rentals, but with strict condition that no charges go to this card. Therefore I had very serious issues at work and can loose permission to use corporate card for rentals which would stop me in rentals completely. This is very unfortunate situation and I'm sure that for World cup 2020 I should choose another rental company. However, I should admit that cars which I rented from Alamo are in perfect condition, front desk and return service is fast and everything is organized perfectly, except that two unfortunate issues. That's a pity for me that I have to choose another company, but I'm even not sure that I would be able to rent any car in any country anymore if permission will be withdrawn by my employer. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SANFORD, US - Reviewed by BARBARA - 03 November 2019
" See above "
" Alamo cancelled our booking as we are US Citizens. Your company should never have accepted our payment. We should have been asked or informed that only Euro people were allowed to use your services. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AUSTIN, US - Reviewed by DEREK - 03 November 2019
" Excellent all round "
" Slick and efficient.Just what is required "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JAMES - 03 November 2019
" online check in saved a lot of time "
" very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 03 November 2019
" Very easy from pick up to drop off "
" Effortless experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NINA - 02 November 2019
" When we arrived to collect car Alamo made us pay for additional driver even though our confirmation docs from yourselves clearly stated one additional driver was included. They refused to honour that and said it was your mistake. "
" When we arrived to collect car they made us pay for additional driver even though docs from yourselves clearly stated additional driver was included. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by GRAHAM - 02 November 2019
" Have used Alamo previously and they are my choice for USA car hire "
" A delay in collection due to July 4th and car was not totally clean inside, still wet from carwash on outside. Happy with car overall as economic and in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TAMPA, US - Reviewed by PHILIP - 02 November 2019
" Car was good.Service very average. "
" Charged £20 on returning car for £5 of fuel missing.The guy who charged us only mentioned this after looking at the fuel gage witch was above three quaters full telling us it will be taken immediatley from our card without asking permission.Also no telephone number for Auto Europe.Number not available! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by GEORGE - 01 November 2019
" Service was great. As I collected the car late at night I did not spot the spilled white paint spots on the rear door nor all the scuffs on the rear bumper. Also the front passenger seat electric slider didn't work. I pointed these minor problems out to the receiving staff when handing it back and they immediately took it out of service for active repair, apologising for this. I can only assume the previous hirer did not advise these faults. "
" 10 minutes from arriving at the Alamo counter to driving away in my chosen hire car. The pre arrival opportunity on line to provide driving licence details etc certainly speed things up, and the friendly staff did too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CHRISTOPHER - 01 November 2019
" Picked up in Orlando and used for seventeen days with no problems. Please use them (both Auto Europe and Alamo), they are that good. "
" I have been using Alamo Car Rentals for over thirty years and would not use anybody else. I would recommend using Auto Europe if going to the States as they give very competitive rates and more importantly include all the neccesary insurances that you require with zero excess. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by NICOLA - 01 November 2019
" Everything was very efficient and easy. No problems with the service at all. "
" Even though the choice of cars were very minimal we had a great experience and even after changing the car the service was very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by PETER - 31 October 2019
" I always use Auto Europe as the website is very user friendly and the prices are competitive "
" Mostly good - counter staff initially very good then comes the hard sell for extras "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 31 October 2019
" All in all a very good hire including vehicle quality "
" From the 1st moment at check in it was a pleasure. Alamo very courteous and could not have been more professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ASHEVILLE, US - Reviewed by TIYEN - 30 October 2019
" The voucher worked perfectly, and the staff were very good about processing the rental without any drama. Thanks. "
" The car had low windshield washer fluid and low air in at least one tyre, which caused annoying alerts until I sorted the problems out myself. Also, I'm quite suspicious that the "start" mileage was not correct, as I calculated that I'd driven just under 300 miles, yet my receipt says that the car had gone over 1000 miles. This is not really possible, since I only filled the gas tank one time just before returning the car. There was also some sort of stain on the back seat cushion when I picked up the car that I had to clean myself. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by EUNAN - 30 October 2019
" Will use again "
" Was bit busy at desk but computer system worked v well Great to use again and drivers licence etc still on record "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DANIEL - 30 October 2019
" Very upset we were charged for no reason and will not recommend "
" When returning the car we were charged $57 despite returning with a full tank of fuel. The man we dealt with explained the people that work the desk trick you into it without explaining. However we stated we would return the car with a full tank and so are very upset this has happened "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ROZA - 30 October 2019
" Just simple and no complication book at desk and Pickup car "
" Straight forward no complaints and no hard sales Have used another rental car company before but alamo is much better only remember to pickup a good car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by STEFAN - 30 October 2019
" Auto Europe wiped their hands off this and said its a problem I have to take up with Alamo even though they sold me the rental agreement. "
" Was told I could swap the vehicle on arrival free of charge for any car on row 4, after returning charged 150 dollars saying I upgraded. Liars and thiefs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by PAUL - 30 October 2019
" No issues other than the condition of the car and the particular car provided "
" Hired the Mustang or equivalent. Seems they have started to use the Camaro cabriolets and they are not so good. Unless a Mustang is guaranteed in future will not bother "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ATLANTA, US - Reviewed by MAURICE - 29 October 2019
" easy to book and confirm. "
" easy pickup and drop off, very nice car and staff were polite and did not force any thing extra on top of what I ordered. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JAMES - 29 October 2019
" As above. "
" Had a problem at the desk! Was told that additional drivers had not been added? I had to purchase this until it was clarified at a later date. This resulted in my son not getting a second driver for the duration of his rental and mine was cleared up on return . I wasn't a happy chap! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 29 October 2019
" I would only use Auto Europe as my car hire agent. No others come near it for value and service. "
" Excellent service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by EDMUND - 29 October 2019
" As above in section 3 "
" Everything was to my satisfaction from booking the rental to returning the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GARY - 28 October 2019
" Good user friendly website and booking process with cheapest prices found. "
" Excellent. Greeted on arrival at MIA Alamo desk, no queue, processed in less than 15 mins with good advice from agent re fuel options when asked about our planned itinerary. Offered choice of vehicle within category and was pleased to chose a brand new Jeep SUV! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GRAHAM - 28 October 2019
" Quick and smooth. "
" Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by ANDREW - 28 October 2019
" good car,very quick pick up and return.Very satisfied "
" excellent service from Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by JOHN ANTONY - 28 October 2019
" Generally very good "
" Vehicle was good but overdue a service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEWART - 28 October 2019
" will defiantly do the same again very helpful indeed & Auto Europe Thank You "
" very Good Service & Best of all with a Smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by FAITH - 28 October 2019
" No problems with booking the car itself -- it was Alamo's delivery that was the problem. "
" I had booked a small car, and I got a much bigger one than I either wanted or expected (by way of the ubiquitous 'free upgrade'), and was disappointed at the lack of a CD player as well. I'd forgotten to make a note of my starting mileage, so when I returned the car I asked for this, but got an overall mileage figure far higher than I could possibly have driven during the period of the hire. I think they must have just turned the car around without noting the most recent odometer reading. Careless! The car itself worked fine but I was disappointed I didn't get what I'd booked, hence my indifferent rating for the 'condition of the vehicle'. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by JOHN - 28 October 2019
" As previous disappointment in build in sat nav freezing on two occasions causing delays in our planned holiday activities "
" Build in Sat Nav froze on 2 occasions causing delays in our holiday plans . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by GURMEJ - 27 October 2019
" Easy modification to existing booking. "
" Excellent.m "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAN - 27 October 2019
" All worked very well "
" Really enjoyed the Trusty Rogue. Luckily first car had message on screen saying see mechanic so we were brought a lovely rogue as mid size car. Very comfortable good to drive. Almost new. Excellent. Still not tried Honda "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by ANDREW - 27 October 2019
" Always book through AutoEurope. Consistently good prices and always confident help is a phone call away - anywhere. "
" The online pre-check-in is excellent. Saves time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KIM - 27 October 2019
" Good experience "
" No problems all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TERRY - 26 October 2019
" I must admit that in the USA I seem to receive better service from the rental companies when using Auto Europe, than from other car hire agents in the UK and Europe. I have generally had issues and have had to complain, or ask for refunds from other agents, but not Auto Europe. "
" Overall great experience over other US rental companies used in the past, who try to push for extras that are not required, and are a nightmare after an 8 to 11 hour flight. The Nissan Rogue SUV allocated was a great car and was better than I expected for a mid range rental. I will use Alamo again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by PATRICIA ANN - 26 October 2019
" Alto Europe is fine Alamo is not "
" We asked for a small vehicle this was not available so we had to switch vehicle the next day this one had to be returned after two weeks as it needed a service and again a small vehicle was not available and we had to wait a long time until one was "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GRAHAM - 26 October 2019
" All good but high mileage on the car. "
" All good but car did have 37000 miles on it - more than I'd have expected for a hire car. Intermediate cars have got smaller over the years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by MARK - 25 October 2019
" Simple, efficient process from online booking, through collection to return. "
" Prompt easy pick up. No hard sell on any extras. Choice of vehicle (within group)was an unexpected bonus. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by LYNDON - 25 October 2019
" Auto Europe are always competitive and easy to use website "
" Good service but only one vehicle available in the class we had ordered which is poor for alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GLYN - 25 October 2019
" everything went smooth as it should "
" everything went smooth,so far no extra hidden charges,unlike some of the others "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 25 October 2019
" Overall, not as described from a pick up perspective and from Alamo perspective hugely poor impersonal service with a dirty ageing car with faults. "
" Lot was a 10 minute drive away, not actually at the airport, Car was dirty and unwashed and had nearly 40,000 miles on the clock and felt old. Rear windows didn't close properly meaning we couldn't leave anything in the car. Not good at all. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MYRTLE BEACH, US - Reviewed by REBECCA - 25 October 2019
" Quick, helpful service. "
" Quick, helpful service and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 25 October 2019
" Self check in machines did not have scanner to read barcode on the online check in form I printed resulting in slight delay at pickup. Hyundai Accent was better than I expected. "
" Seem to be the best at LAX "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by TERRENCE - 25 October 2019
" Overall it was excellent and have used both Auto Europe and Alamo many times and I will continue to do so in future. "
" Excellent service, convenient and speedy pick up and delivery of vehicle the staff were excellent. Only downside was I did not have a choice of vehicle as there was only one available in the class I paid for however the car was fine except for a lot of paint chips on the bodywork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JOSE - 24 October 2019
" I have now used Auto Europe in a few diferent countries and none of them was I dissapointed or had any issued. All gone as planned. "
" Rental car made easy. Impressed by the amount of Alamo buses picking and droping passengers. Friendly and helpful drivers. The agent that processed my check in was fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JAMES - 24 October 2019
" Alamo don't use the hard sell when you arrive and staff and vehicle choice are excellent. "
" I have used other companies in the US and have always been disappointed especially with Dollar, however my preferred rental company is now Alamo who I always use as a preference when I travel to the US "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
RALEIGH, US - Reviewed by SIDNEY - 24 October 2019
" Cannot fault AutoEurope. As everything arranged through them was fine. "
" We were offered an alternative to our selection but did get the Rav 4 as requested however I believe it hadn't been cleaned recently and did have several scratches, marks and a dent. This was highlighted to the attendant at the exit gate and she did inspect it and said she would note it down. We also took photos of our own. We had a slow puncture and decided to contact the Roadside assistance since we had taken the extra cover Unfortunately we were unable to get through on either of the numbers given despite trying several times. It rang, no one answered and it then cut you off. Not good!! Especially if it had been a critical request. Got it sorted ourselves, eventually. And Yes! we are aware of prefixes etc on the number. They gave 1-800-367-6767. (24hr assistance; NOT) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MIAMI, US - Reviewed by GRAHAM - 24 October 2019
" See 3 above "
" We booked this car and Aloma as supplier because of their reputation and that there was an offer of a free additional driver. I conformed this before booking and all paperwork showed we had the additional driver for free. However when we arrived at the desk at Miami airport the cou trr staff refused to accept that we had a free additional driver and insisted on charging us circa €150. We insisted we had sorted this and showed the paperwork their response was "that's your problem to take up with Auto Europe as that is who your contract is with not us". After some course comments and our refusal to pay or budge from the desk until it was resolved, the 'senior manager' agreed to resolve it between Alamo and Auto Europe. This was a pity as everything else about the booking process and the car etc was brilliant "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by JAMES - 24 October 2019
" Good price no problems "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 24 October 2019
" we have used Auto Europe on our last two bookings and have had no problems with them "
" we have used Alamo now for a number of years the service has always been good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIJN - 24 October 2019
" Very good. As always. "
" Efficient and friendly. It would be very helpful if they accepted prepaid credit cards. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by LEE - 24 October 2019
" The price was great, the car was what I asked for, there was no hassle. What is not to like? "
" The person processing the voucher tried to upsell a navigation addon. The car had one. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by SCOTT - 23 October 2019
" As above. "
" Excellent service as always. Free upgrade and the car was only had 286 miles on the clock and with sat nav was excellent news. I will always use Alamo for cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JANE - 23 October 2019
" Couldn't find a totally clean car. But the car I ended up with was fine. "
" The automatic check-in machines were great, no queuing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by SARAH - 23 October 2019
" Very easy to use "
" Great service, easy check in and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DANIEL - 23 October 2019
" Excellent sercice by Auto Europe and Alamo. "
" Picking up and dropping off car couldn\'t be easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CAMPBELL - 23 October 2019
" would use again seemless pick up and drop off. "
" very smooth and easy. Straight forward service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 23 October 2019
" Having booked with auto-Europe for the last few years and have always received a good service, we have already recommended them to our friends. "
" Very easy to pick up our car -staff professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GARY - 23 October 2019
" Unfortunately, there was no Chevy Spark available to hire. Have used this car twice previous and was very confident with it. Instead, we took a Mitsubushi Mirage. Although it did get us all the way around on our journey, it is a terrible vehicle. The pick up is non existent. The design means you are forever bashing a knee on the steering wheel or door, smacking your head on exit, generally wounding yourself on badly positioned car parts. The economy was shocking in comparison to the Spark. It would be nice if Alamo would check tyre pressures before renting. Personally, I would remove the Mirage from the fleet. "
" Extremely helpful in all aspects. My partner was in a wheelchair and the bus crew were very attentive. I had to leave the bus moments later as i felt unwell, and the crew made sure my other half got to the hire building without fuss. I caught up on a bus behind and they had left her and the luggage in a safe area. The staff in the hire terminal quickly sorted through an issue with my credit card and had me on my way within minutes. Very impressed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by AMEET - 23 October 2019
" everything was cool "
" as smooth as a babies bottom "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMPHIS, US - Reviewed by THOMAS - 23 October 2019
" all good "
" Overall it was great. the only issue i had was that the car didn't have a GPS that we had paid for. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MARK - 22 October 2019
" Terms easy to understand would use again without hesitation "
" Service prompt and helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by RICHARD - 22 October 2019
" Excellent experience all round "
" Polite, efficient and all as it should be - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANILKUMAR - 22 October 2019
" see comment in 3 above "
" Very smooth process from beginning - booking the car to the end - returning the car. Very satisfied with the overall value and the car. The only areas could be better was the cleanliness of the car both internally & externally plus the satnav sytem was useless.....why not have an inbuilt system. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BALTIMORE, US - Reviewed by KEITH - 22 October 2019
" See section 3 above. "
" Picking the car up was a little slow. But counter staff helpful and very grateful they suggested the EZIPASS rental. The car was very fuel efficient and just right for our needs. Drop off would have been perfect, but they couldn't print a receipt from the hand held device, so we had to wait in line at the office for this. Not had our final bill for the tolls from the EZIPASS, but hopefully there won't be any issues with this. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by KEITH - 22 October 2019
" Easy , clear process "
" Checked in on line very easy collection , great car ( brand new ) no issues with drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PATRICIA - 22 October 2019
" All good :) "
" A very smooth, fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARY - 22 October 2019
" I found some very good deals and the booking was very simple. I will always use Auto Europe in the future "
" The Alamo counter at SFO airport were very friendly and helpful, I was even able to negotiate a good deal on an upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CARL - 21 October 2019
" Used auto Europe for the first time on recommendation Wasn't disappointed Beat everyone for price hands down "
" Used Alamo many times, especially in the US, Very easy Very attentive Good vehicles Good prices I'll not use any one else "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALESSANDRO - 21 October 2019
" Cannot fault. Everything was very quick. Car was good for price "
" Check in counters - very quick and efficient. Checking back in - very very quick. No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEWART - 21 October 2019
" The car had damage to the underside covering, I had to take tools from hotel owner to remover the cover. This explained the noise form the car and the gravel that was falling as I drove. Also, I was charged $44 for full tank, I pumped in $15 and had over half a tank! They did say they would take off fuel charge when I returned car, I am yet to check that actually happened. "
" I did not get the type of car I booked. I was given an NISSAN SENTRA, terrible car. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by GREIG - 20 October 2019
" Great company, very clean car and smooth return "
" Great service and car, very fast and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by GERALD - 20 October 2019
" Good choice, but I'm always looking for lower prices "
" Everything went smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by STEVEN - 20 October 2019
" l really like the inclusive insurance deals, it's saves all the upselling that US car rental companies push at you "
" I always use Alamo if it's practical, they repeatedly give the best service, they have happy staff and their vehicles are in top condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CARL - 19 October 2019
" As above, no problems "
" No problems very happy with service would use Alamo again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NICHOLAS - 19 October 2019
" Great "
" We tend to always use Alamo. Great company. Our car had only 300 miles on clock , was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JONATHAN - 18 October 2019
" great no issues for a change "
" great service - friendly and helpful staff - enjoy the american customer service experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by BEN - 18 October 2019
" Would definitely use again. "
" Excellent service throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENSACOLA, US - Reviewed by CHRISTOPHER - 17 October 2019
" If you hire a vehicle in the U.S.A. you can get charged for numerous extras on collection of the vehicle whereas with Auto Europe one price covers everything (all insurances required and more importantly zero excess). In addition, their prices are very competitive when visiting the U.S.A. "
" I have been using Alamo since 1987 whenever visiting from the U.K. and have never had any problems. A good reliable Company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by DAVID - 17 October 2019
" No problems "
" Always good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by LITAL - 17 October 2019
" Love it. Will come back again "
" Fast pick up and return, friendly stuff. A+++ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KATHERINE - 17 October 2019
" Good communication and good advice about not needing to purchase additional cover "
" This is the fastest experience of picking up a hire car. The agent did not try and sell unnecessary add-ons. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STUART - 16 October 2019
" 5 star all round "
" Booked through Auto Europe using Alamo last year when in Orlando so was pleased to use you again and again first class from booking with value for money and great service from Alamo 5 star5 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JAVIER - 16 October 2019
" Great experience overall, good price and very efficient processes "
" Extremely efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ALISTAIR - 16 October 2019
" Very good "
" Best experience to date with car hire service both locations made everything easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DENNIS - 16 October 2019
" just a super experience. thanks. "
" very well organised company, i wouldnt use anybody else. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DAVID - 16 October 2019
" As stated before I was happy with the car but not with extra payments. "
" I was under the impression that I had paid for GPS with my booking. However I was told when I picked up the car that it was only a request for it and I was charged on top for it. Also I contacted Alamo online twice reference me dropping the car back a couple of hours later than originally planned. I got a response 3days later and another after I arrived back in the UK. I was therefore charged an extra $54 for later arrival and $91 for upgrade to SUB with inbuilt GPS. I have also noticed 2 payments for $256.61 on my debit card. One has come out of my account the other has been pending for the past week. Please could the second be cancelled? The overall experience with Alamo was good but could have been better with online communication and clarity over GPS at time of booking. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ROSE - 15 October 2019
" Good website, although you should develop a mobile app. "
" Kiosk check in was cumbersome and asked too many irrevelant questions, resulting in taking over 10 minutes to check-in - much too long. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 15 October 2019
" Fantastic "
" Absolutely fantastic rental well satisfied and we Will definitely use Alamo everytime we visit USA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALUN - 14 October 2019
" Excellent experience all round "
" Check in desk a bit slow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GARY - 14 October 2019
" I am REGUOLAR USER AND GO BACK TO AUTOEUROPE AGAIN AND AGAIN "
" Friendly staff fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ONTARIO, US - Reviewed by KEITH - 14 October 2019
" Very good would recommend. "
" Very good service from staff at check-in and return. Staff friendly and knowledgeable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DAYTON, US - Reviewed by NICHOLAS - 14 October 2019
" Another efficient booking experience with AE. Provided all the necessary insurances and a great discount on Alamo's over the counter rates. "
" Vehicle and all service excellent apart from the drop-off. Staff unable/unwilling to assist me locate a baggage cart as there are none in proximity to their drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 14 October 2019
" Auto Europe very easy to book with and never experience any problems. Always use them and travel to the states regularly. "
" Alamo are always very helpful with great customer service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HELEN - 14 October 2019
" OK. When reviewing prices on internet which have been sent via email and headline is xx per day and you find out when entering details that the price is £5 per day more, for the same car it is a little misleading. "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DARREN-GILES - 14 October 2019
" I have used you for car rental the last few times whilst abroad and am yet to have a bad experience...very good company "
" only issue was that I think the car needed to have an AC service as it smelt when we turned it on, only other thing is that it appeared the GPS needed to have an update as certain roads did not appear even if we were on them. With those exceptions the car was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 14 October 2019
" Nice and easy transaction no dramas good price "
" Nice and easy access and return my only criticism would be staff allocating vehicles pretty much take what you like "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by PHILLIP - 14 October 2019
" Easy:-) "
" As usual, much quicker than the rest (if not the cheapest). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by COLIN - 13 October 2019
" A very smooth and positive experience. "
" A smooth pick up and return. Staff friendly and helpful. Altogether a very positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 13 October 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CHRISTOPHER - 12 October 2019
" As always Alamo didn't have the car hired but said to take a larger/up grade This was ok but even then there was little choice as all larger vehicles were booked One chosen has a small dent and scratches but I pointed these out before leaving the airport, all ok on return Will use again "
" as always the desk staff try to sell you an upgrade. I did pre pay for petrol within them but this was my choice although would have been cheaper to return full "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by GARY - 12 October 2019
" Trustworthy company Alamo are very good "
" Great busy at pick up but car was fine the return was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAVOY, US - Reviewed by IAN - 11 October 2019
" Great price and experience. With all the extras included, I didn't have to worry about a thing. "
" Great price and experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SERDAR - 11 October 2019
" Great service. "
" Great service. Quick and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by BRYAN - 11 October 2019
" Smooth and easy. "
" Excellent service. This is 1st time we have used this company but we will certainly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by IAN - 11 October 2019
" Good price comparison. "
" Pick up went smoothly, minor damage noted and documented. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by DESISLAVA - 11 October 2019
" On arrival I waited about 10mins , all documents where done and sign with in 2 minutes, good choice of cars. Can't complain! "
" Have rented twice with them, no problems at all, best rental car in USA for sure! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROYSTON - 10 October 2019
" As usual, takes minutes to pick the car up. Always satisfied. "
" No hassle at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 09 October 2019
" Excellent "
" Not the first time I have used Alamo and wont be the last. I had an accident while I was away and they handled everything exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JAMES - 09 October 2019
" Order was originally for a large car. Having checked on luggage I telephoned Auto Europe customer service and was advised that it was prudent to change to an S U V , in this case a Rav 4, which I duly did. On arriving in Miami at the Alamo desk, I was advised that the Rav 4 was nowhere near large enough for the 4 suitcases.Had to then upgrade to a larger vehicle at the rate on the day, amounting to a further $411.00 dollars, considerably more than it would have been at the time of the original booking.This situation could have been avoided with the correct advice from your Customer Services dept. Most dissappointing!!!!!!! "
" Very helpful, especially when sorting out problems created by AUTO EUROPE. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 09 October 2019
" Fantastic experience "
" Great experience at the Alamo desk. Polite guy and he ask if I wanted to upgrade I said no and that was it. Did not try to make me buy any extra insurance . Nothing to pay on the invoice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN ANTHONY - 09 October 2019
" THE WHOLE BOOLKING PROCESS WITH AUTO EUROPE AND ALAMO WAS GREAT, THIS WAS MY FIRST TIME BOOKING WITH AUTO EUROPE AND NO PROBLEMS, I WILL USE AUTO EUROPE AGAIN, THANK YOU. "
" ALL WENT SMOOTH WITH NO PROBLEMS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STUART - 09 October 2019
" Great from start to finish "
" Was no counter staff , that was your second question, it was all automated . Which was better! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by JUNE - 09 October 2019
" I always use Auto Europe as they have the best rates with free cancellation if needed. "
" Best rates, fast efficient service and great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 09 October 2019
" Everything was OK except that we were not given any paperwork or electronic information about what to do if something went wrong. We e-mailed them on the toad and they provided the required details on-line. So we were OK, even though we did not need any assistance on our journey "
" we were satisfied with the Alamo deal via Auto Europe. The car was OK, there was no trouble in the month hire and the car was comfortable enough for over 3000 miles driven "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by JOHN - 09 October 2019
" Everything went very smoothly and quickly "
" A good experience...as always! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GLENN - 09 October 2019
" Good prices. Easy to book online and amend as required. "
" Easy to deal with. No sales pressure at the counter. New vehicles. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LUKE - 08 October 2019
" Very good service and excellent prices. Thank you. "
" First class experience. Good choice of trucks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 08 October 2019
" Already recommended to friend "
" All ok and would use again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by GLENN - 07 October 2019
" Great service from Alamo at SEA-TAC! "
" Great service. Easy shuttle journey from the terminals at Seattle; no queue on arrival at the Alamo desk at around 4pm; good selection of cars to choose from in the full size range. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER FRANCIS - 07 October 2019
" All good just the tyre issue "
" Car was fine but 2 of the tyres was underinflated.!after 40 mile warning light flashes!!!!low pressure!had to find garage and pump up.had no further problems with them 2 week hire,just a hiccup have used Alamo many times never had a problem and will use them again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LITTLE ROCK, US - Reviewed by PHILIP - 07 October 2019
" X "
" Went with Alamo as I have used them before and never had a bad experience . Any excess costs are covered within the rental unlike others who try to rip you off by selling you expensive excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DONALD - 06 October 2019
" Very easy booking process, and very reasonable price after getting discounted sale quote. Thank you, Auto Europe. Great customers service. "
" As per usual, excellent service from Alamo, simple pick up experience after long haul flight. Would change to no other company, ever. Received a surprise free upgrade this time, delighted customers once more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANNAN ARNOLD - 05 October 2019
" The service from booking to supply of car has always been exceptional... faultless. It goes without saying I will continue to use your services. "
" I have endeavor to use Alamo for all of my bookings as I found their services to be of the highest standards. Unfortunately, I cannot say this in regards to this booking. I found myself in the fortunate position of arriving earlier than expected due to shorter flight time and lack of wait at immigration and custom. I then had to endure approx 1 hour and 10 minutes of hanging around to be nearer the car collection time or alternatively incur charges for another days car hire, which I was not inclined to do. have always collected my car much later than the booking time, most recently in June, 2019 when due to unforeseen circumstances 38 hours!!!. So I would have expected some discretion in my favor for my loyalty as a customer, which regrettably did not materialized... such a shame!!!. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DENNIS - 05 October 2019
" So easy at pick up no problems whatsoever "
" Very professional will definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by ROBERT - 05 October 2019
" No problems, no issues, all good, say no more!! "
" No problems, no issues, all good, say no more!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 05 October 2019
" I picked the car up from Orlando Airport. I didn't have to queue at all, I just went out to the garage handed over my paperwork and chose a car. Dropping off, I just pulled into the parking lot, a rep scanned the cars barcode checked the fuel and I handed the key back. Such a simple service to use. "
" This was the first time I used Alamo and it was a faultless service. I would definitely recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DEREK - 04 October 2019
" Very impressed overall. "
" Very impressed with the service. Smooth throughout. Yasmine at the counter was very helpful and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by BERNARD - 04 October 2019
" Still love your "No-excess" options. Good value and no need to worry. "
" Courteous and efficient staff. Nice SUV - a pleasant, no-hassle experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 04 October 2019
" Very good again ,keep it up as we have another booking in April "
" Good service from Alamo again ,not always the best cars to choose from but managed to find something to suit ,pick up and drop off great as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ONTARIO, US - Reviewed by HAO - 03 October 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 03 October 2019
" Auto Europe were great "
" Alamo is quite variable depending on the staff "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JACOB - 02 October 2019
" I was quite confused because Auto Europe claim on their website that the customer cannot use a debit card when renting a car through them. However, Alamo claim that the customer can use a debit card. I think it could be communicated more clearly about what the rules are, because the various rental companies that Auto Europe cover seem to have different policies on card payments. "
" Slow service at the counter as the servers/machines weren't running, so all the paperwork had to be done by hand. The car was clean and in good condition, but the car key battery was low and 3 days into the rental we had to change the battery ourselves - which was difficult in the middle of Yosemite national park! Quite frustrating. The car drop-off after the rental period was excellent though, very smooth and very helpful staff. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SEATTLE, US - Reviewed by PETER - 02 October 2019
" Best price by far. "
" Great car - just as ordered & everything included in price with no hidden extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MARK - 02 October 2019
" Everything was very straightforward & went very smoothly. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by EMMA - 02 October 2019
" Very good price from autoeurope, especially with extra cover options. "
" They charged us $13.99/day for additional drivers rather than the $10.99/day it said on our voucher. Quick and easy pick up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ROGER - 02 October 2019
" Good "
" Very good no problems at all "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ALAN - 01 October 2019
" Found good prices with planty of choice. "
" Fast service for pick up and drop off would use again any time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 01 October 2019
" Very efficient and value for money. "
" Would have preferred being shown to the car after the one that I booked had been taken - however free upgrade was welcomed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by HAMISH - 01 October 2019
" Documents and information very clear will continue to use your services "
" Apart from being encouraged to upgrade both car and insurance at pickup a very professional experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SACRAMENTO, US - Reviewed by MARK - 01 October 2019
" We always use auto Europe for the sole reason that everything is included so we know the exact price. Booking process is very simple and easy. "
" Not impressed with the desk agent trying to sell extra insurance for things we were already covered for. Using scare stories of hospital fees etc. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 01 October 2019
" no comments "
" Everything went well. Only two things to mention: Alamo did not tell us about the ability to go through the express lanes on the toll roads. I understand that the license plates has this ability. Plus when we did ask the Alamo staff, we got two different answers. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ALAN - 30 September 2019
" Good clean car and quite new. "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 30 September 2019
" So far Auto Europe is the best Internet-platform for vehicle rentals! "
" They offer cash-deposit for international tour-vouchers but, insist on credit cards anyway! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DAYTONA BEACH, US - Reviewed by SAMUEL - 30 September 2019
" Have used before several times and will no doubt use again "
" All good. Fair price and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 30 September 2019
" Would definitely use Autoeurop again very well priced and all insurances and taxes included "
" Fantastic srevice with Alamo really efficient did not have to wait . We drove away within 5-10 mins of arriving at Alamo. When we returned our car there was only a short walk to the terminal but a member of staff named Jimmy took us with our cases to the terminal which was really kind. Would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CAROLINE - 29 September 2019
" Used Auto Europe a few times now and it offers a great service "
" Easy to book and counter staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by PAUL - 29 September 2019
" Great car as paid for. Did almost 2000 miles and as before great experience with Alamo. Can't say the same for Avis! Auto Europe are always a great price and deliver on expectations. "
" Great experience with Alamo once again. Desk clerk was great and didn't try to upsell any further insurances. Brand new Hyundai Elantra with delivery miles on the clock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by VIVIENNE - 27 September 2019
" First time using you and all very satisfactory. "
" No problems at all. Very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by WILLIAM - 27 September 2019
" One of the best car rentals I've experienced. "
" Very good service by Alamo from picking the vehicle up till dropping it back off. Nice to have drop off facility right next to terminal instead of walking across the car park with luggage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ADAM - 27 September 2019
" Couldn't have been better in any way "
" very good car was pristine dead easy pick up friendly staff drop off was also quick and simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 27 September 2019
" After the initial problems with the first car the car we used was excellent. "
" The car we wanted wasn't available. We were asked to upgrade but declined. We were given the car anyway. It hadn't been cleaned there was what seemed to be milkshake on seat and just generally unclean. We complained to the manager who looked at car and apologized for its condition. He gave us the choice of 2 other cars. We were very pleased with the way he treated us, hence the high scores. Also we always use Alamo and never had problems in past. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 27 September 2019
" Good & would recommend Auto Europe, like the zero excess option "
" I have always used Alamo when visiting the USA. Never a bad experience, this time on pick up vehicle had a slight scratch on the drivers door, which I reported. No issues with the car. Tyres pumped up and plenty of tread ! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ALISTAIR - 26 September 2019
" Cheapest I could find. Used before without any issues. "
" On arrival no staff to be found in the garage to direct you to your class of vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by DAVID - 26 September 2019
" Good staff and great value - thanks "
" Great service and value, easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSON MS, US - Reviewed by JOHN - 25 September 2019
" All went according to plan....no hitches "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 25 September 2019
" Easy to book and good deals "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by KENT - 25 September 2019
" I have always had very good luck with Auto Europe. Will use them again. "
" Easy and quick rental. Everything was in order to pick it up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by JAMES - 25 September 2019
" Excellent "
" Excellent all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ELIZABETH - 25 September 2019
" Good experience all around! "
" Once the staff member arrived at the desk she was extremely helpful and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 25 September 2019
" Very satisfied "
" Difficultly returning car in the airport other wise very good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 24 September 2019
" Always a good price and all inclusive So everything is covered "
" The pick up and drop was fine, the car had car airfreshner in to cover smoking "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DENVER, US - Reviewed by STUART - 24 September 2019
" T "
" Booking in and returning was pretty straight forward. I used the pre book facility for my license details which saved a lot of time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ROBERT - 24 September 2019
" Overall very good "
" Good but they still tried to sell me extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by GARETH - 24 September 2019
" Booking through Auto Europe was fine. "
" Car was not so clean and had quite a few scratches and minor damage. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SAN DIEGO, US - Reviewed by ANDREW - 24 September 2019
" Good web site and easy to see comparable prices. "
" Very satisfied- nearly new vehicle. 9 score as there was no water in screen wash. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHARLOTTE, US - Reviewed by SVEN - 24 September 2019
" Everything went very smooth, Pick-up with no waiting time, same at the return Station. Will definitely rent here again! "
" Everything went very smooth, Pick-up with no waiting time, same at the return Station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 23 September 2019
" Do it ....no question the best in my opinion "
" Excellent service highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MALCOLM - 23 September 2019
" Simple and efficient. "
" Painless, so therefore perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by HUGH - 23 September 2019
" When you hit on a good thing. Hold on to it. My formula for the Auto Europe/Alamo combination is perfect. We annually (our 10th consecutive year road tripping in the US) and the booking process through to car collection and return was concise and seamless. High recommend. "
" For a number of years now it's been Auto Europe and Alamo (check your database) on our USA road trips. Faultless. Hassle free. And best of all a lot more economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by PHILIP - 22 September 2019
" As above "
" Perfect experience throughout the whole process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KEVIN - 22 September 2019
" Alamo are very good at always giving you the alternative or similar car to what's ordered. "
" Did not get the car i ordered, and felt like i never would "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DENVER, US - Reviewed by JOHN - 22 September 2019
" Particular vehicle was gutless ie. poor accelerating performance. "
" You have to select your own car from a line of suitable vehicles in that class. Not always easy to do and nobody helps you in that department. There may be questions you would like to ask about a particular model but there is nobody there to help. you are literally left to your own devices. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by SARAH - 22 September 2019
" Very straightforward. "
" On closer inspection in daylight the car we had was very scratched and scuffed. Previously we have had a car in as new condition so this was a little disappointing. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN DIEGO, US - Reviewed by KEITH - 22 September 2019
" Excellent service, it all went like clockwork. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 21 September 2019
" Excellent company, always use them when we travel to USA, best prices too. "
" You can skip the lines at the counter by checking in online and heading straight for the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by ERIK - 21 September 2019
" overall a smooth trip and everything was as booked "
" Good exsperience with the pickup and car. a bit of a wait to pickup the car but otherwise a good exsperience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEN - 21 September 2019
" Excellent "
" Very Easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by WAYNE - 20 September 2019
" auto europe offer great range of companies and vehicles at very good rates, insurance is a must in the USA booking is quick and easy. "
" Alamo was good and efficient as usual, however the vehicles available for the class bought where probably not that premium just big. I damaged the car but as I had insurance the process at drop off was quick and painless, Alamo are a great hire car experience. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by ALLAN - 20 September 2019
" Didn't realise we had not booked direct with Alamo "
" Only one fault. The bill we received on return home was not quite what we had expected. This was for a prepaid full tank and for toll charges. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by YOUNES - 19 September 2019
" Very pleasant. "
" It was a good experience. I thank Alamo for their quality service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MATTHEW - 18 September 2019
" Easy to deal with and professional. "
" Great choice of cars when looking at the rows of them and all clean and modern "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by STUART - 18 September 2019
" All good with both auto Europe and Alamo would use again "
" No problems always a good experience with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by PAUL - 18 September 2019
" As Above very good. Got to say was the best car hire experience i have ever had. including bookings with your company.. The main thing that Impressed me was the No excess waiver / CDW. Brilliant keep that as it is I will book through you again "
" Got to say was the best car hire experience i have ever had. including bookings with your company.. The main thing that Impressed me was the No excess waiver / CDW. Brilliant keep that as it is I will book through you again "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JOHN - 18 September 2019
" Confusion at drop off. I'd booked the car online with yourselves from 6am on the 16th August until approx 16.30pm on the 15th Sept. Alamo wanted to charge me another $84 + Taxes for an extra days rental as they insisted that I should have returned the car at 6.11am (same time as I collected the car). After some discussion the Alamo representitive agreed to waive the extra charge. Apparently their rental periods run in 24 hour blocks, I was not aware of that. "
" Car had not been cleaned. Everything else was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by JOHN - 18 September 2019
" Good prices offered easy process to book "
" Efficient no issues good choice of vehicles on arrival in the class booked no waiting as with other companies I have used before. Easy return "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by RAYMOND - 17 September 2019
" Have already recommended on numerous occasions! "
" Always a pleasure, easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by YURY - 17 September 2019
" Valuable pricing "
" Stable quality "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MICHAEL - 16 September 2019
" Easy easy easy "
" Easy out easy in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 16 September 2019
" We have used Auto europe for the last 8-10 yrs,ALWAYS the best price for the car we are after ,and never had any problems or issues "
" Simple,straightforward ,and ,after a long flight ,quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by RICHARD - 16 September 2019
" All good "
" Never had any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DANIEL - 16 September 2019
" Great, simple experience all round. The car itself had some minor scuffs that we didn't see until the following day, but overall an extremely simple and hassle free process "
" Always a very simple and reliable process with Alamo, good choice of cars and a very straightforward rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by CHARLES - 15 September 2019
" Explained everything. "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SANFORD, US - Reviewed by BRYAN - 15 September 2019
" Alamo does endeavour to offer really good service "
" Alamo is always my first choice for car hire in USA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JACK - 15 September 2019
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by CHRISTOPHER - 15 September 2019
" Professional "
" Real easy from start to finish, no hesitation in recommending "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by WERNER - 14 September 2019
" I nearly always comment that I use autoeurope for good price comparisons and easy booking "
" Good service, friendly and helpful. No extremities re dents etc. Very relaxed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTEREY, US - Reviewed by IAN - 14 September 2019
" Easy booking. Good price. "
" No complaints. Fast efficient check out and return. Comfortable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 14 September 2019
" No problems. Will rent again. "
" Very pleased. Vehicle was new - only 700 miles on the clock.Alamo staff were all polite and helpful at collection and drop-off. No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 14 September 2019
" Always hire from auto Europe when visiting our son in the states never been disappointed. "
" Brand new car, easy collection and return. All excellent again thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 13 September 2019
" No problems whatsoever "
" Everything went extremely smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 12 September 2019
" The was sluggish no power and the advice about the tolls was unclear "
" Car was under my expectations "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by VICTOR - 11 September 2019
" Slightly disappointed that when I returned the car, i received a receipt that I had nothing to pay, which was also confirmed verbally and was subsequently charged a refuelling charge. "
" Had to replace initial car which had faulty tyre that was replaced speedily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STEPHEN - 11 September 2019
" The best rental experience ever. "
" Excellent experience, only downside is the car hadn't been cleaned very well inside and out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by SATNAM - 11 September 2019
" Good price, lovely car "
" Easy from start to finish "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 11 September 2019
" Easy process in every way "
" Painless and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PHILIPPA-JO - 11 September 2019
" Better than previous rentals with other companies "
" Better than I expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 11 September 2019
" na "
" na "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by SONJA - 11 September 2019
" Comments above "
" Very helpful staff. Car was in excellent condition Changed drop off was and easy process "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BEN - 10 September 2019
" Very good company "
" Problem free from the start great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by EDWARD - 09 September 2019
" Auto Europe needs to monitor Alamo's poor performance "
" The car had a high mileage, the interior smelt of smoke throughout the rental period although it was not obvious at the time of pickup. Car ran sluggish and was not very clean inside the car. The petrol level reduced one digit from full before I had left the airport building. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ALAN - 09 September 2019
" Just the satnav other than that it was fine "
" What is the point of disconnecting the satnav when it is standard in the car!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COLORADO SPRINGS, US - Reviewed by FELIX - 09 September 2019
" Good but a bit expensive. "
" Very satisfied with vehicle but I would have preferred a Colorado number plate than a Idaho number plate. Since the booking was for near 3 weeks, the rate should have reflected this or a discount should have been given, as I did relatively few miles. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, US - Reviewed by DAVID - 09 September 2019
" Alamo are great "
" Great custom.er service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOZEMAN, US - Reviewed by MICHAEL - 09 September 2019
" Excellent "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by ROBERT - 09 September 2019
" Ive used Alamo on a number of occasions now and find their approach and attitude very good and considerably better than other car rental companies. "
" Slight delay with pick up as we wanted a car with in-built GPS. None available so we had to accept a GPS unit. However staff were helpful in explaining that car had Apple Carplay and assisted with the set up. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by VINCE - 09 September 2019
" A pleasant experience "
" Very good I had no problems from pick up to drop off I recommend them highly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHARLOTTE - 08 September 2019
" Autoeurope had the best price I could find for car rental. The information they provided was quick and thorough. However, the price differs if you use them through Skyscanner rather than directly. The price is also more if you go through a cash back site, which therefore negates the cash back! "
" When we arrived there was a massive queue for the counter, but not for the self service machines. We used the machine and it was quick and easy to use. Although I did have to enter all of our license details even though I'd done this in advance! Once we'd completed the check-in service, we were told to go across the road to an employee who asked which class of car we'd selected, and then pointed out which row of vehicles was available to us. Being able to pick which vehicle we had out of a selection was a nice bonus. However, going to the vehicle on your own means that no one shows you any of the controls of the vehicle. I used to work in car rental so I know my way around different types & brands of cars, but had my friend had been on her own she would have really struggled. We didn't ask anyone for help so unsure whether someone would have been available if we had needed it. The return was so quick and easy! We drove in and went to the end of a queue which we expected to sit in for a while, but an employee came straight over, checked the fuel level & mileage and just told us to leave the car there, and off we went. We did have full collision damage waiver with zero excess, so didn't need to wait whilst they checked over the vehicle, but I assume this differs for those without it. We only waited about 5 minutes for the bus to the airport. The driver asked everyone which airline they were flying with to make sure he went to all the right terminals, and the bus announces the airlines for each terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by MICHAEL - 08 September 2019
" Good pickup & drop off locations "
" Car was not cleaned, inside or out. Petrol was not full but no problem when returned at same level. Only experienced this on this booking, the other 2 bookings on this US trip were fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN DIEGO, US - Reviewed by CRAIG - 08 September 2019
" Quality experience "
" Quality experience "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 07 September 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 07 September 2019
" Good service from Alamo with a few hiccups but car in much better condition than budget who we used last year. "
" Great clean good condition car but sales assistant tried to charge us an extra 186 dollars for sat nav which we refused but the car came with one anyway???? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAUL - 07 September 2019
" Easy fast efficient service "
" Fast efficient service. Happy to change drop-off location at no extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DONALD - 07 September 2019
" All was good , but I didn't get the car I expected "
" Alamo were ok however I believed I had booked a cabriolet, but the instructions Alamo received were otherwise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SHAILESH - 07 September 2019
" Efficient, helpful staff at both SFO and LAX "
" Well specced car - GPS was essential. Free wifi would have been useful, or option to include this upfront in rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by SARAH - 06 September 2019
" It says when I booked it on the website that Alamo is on site but its not. I had to get a shuttle. Not great when you said Alamo was on site. "
" It says when I booked it on your website that Alamo is on site but its not. I got a shuttle. Not great when you said on site. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FORT MYERS, US - Reviewed by JOHN - 06 September 2019
" All good "
" All good no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by CHLOE - 05 September 2019
" Really appreciated the clarity in the documentation provided by AutoEurope of what was not and what was included, so there were no panicked/awkward moments when picking up the car! "
" Everything was really easy, except it did take a while of waiting around in the carpark to get the vehicle. We were on time so I'm not sure what took so long as the car should have been ready. But aside from that, super easy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 05 September 2019
" Great value, efficient service. "
" The online check-in streamlined pick-up considerably. Most of the time spent with the counter staff consisted of them trying to persuade me to upgrade or pay for pointless extras, which I resisted. And then was given a free upgrade anyway when I went to choose a car! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTIN - 05 September 2019
" Great service after initial wait for preparation of vehicle "
" Had to wait for a mustang or camaro as the only convertible instantly available were cascada, which are not really on same level as a mustang or camaro "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEORGE - 04 September 2019
" Very happy with our experience when renting our JEEP car in Orlando and returning the car to Tampa airport!!! The car was new and spotlessly clean, we also rented a satnav which kept us on the correct roads. The staff were friendly. VERY HAPPY! "
" Very happy with our experience when renting our JEEP car in Orlando and returning the car to Tampa airport!!! The car was new and spotlessly clean, we also rented a satnav which kept us on the correct roads. The staff were friendly. VERY HAPPY! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JAMES - 04 September 2019
" All good apart from delay at pick up office. "
" Pick up of car took well over an hour at Folsom St office in San Francisco. It was very slow with only one person serving and another flitting in and out. Queue was out the door when we left and this had a knock on effect on our plans for that day. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by BRYAN - 04 September 2019
" Staff could not have been more helpful or friendly and a complete contrast to car hire in Europe "
" Best Car Hire experience ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PAUL - 04 September 2019
" All went smoothly. Car collection/drop off is off site at BOS so allow extra time "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by DELIA - 03 September 2019
" No problems at all "
" no problems what so ever, very smooth and effiecent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 02 September 2019
" Excellent selection of rental agencies "
" Car pick-ups and drop-offs must run faster. Therefore, more staff must be hired. Often times, lines are way too long! Even when renters do not buy the fuel-option, they should not be charged for missing gasoline, when they return a vehicle for safety-reasons! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 8
DENVER, US - Reviewed by MICHAEL - 02 September 2019
" See above "
" The car was dirty when I collected it and had a lot of (cosmetic) damage. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NASHVILLE, US - Reviewed by KURT - 01 September 2019
" Be careful of being over charged unknowingly check the paperwork before payment. It was all very confusing! "
" We go charged for an upgrade we didn't ask for and has caused untold grief! Also we were charged for fuel when we said and agreed to bring the tank back full which we did. Now we have endless calls to America in hope of get refunded in full.. we hold our breath. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DANNY - 01 September 2019
" Smooth and hassle free "
" Great experience, never any issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 01 September 2019
" Very easy "
" Good quick service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by KRISTIAN - 01 September 2019
" Nice nearly new car good fuel economy ideal for our trip "
" Used the self service check in at Alamo save waiting in line great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MANISH - 30 August 2019
" The experience could have been better "
" The counter staff was not helpful and knowledgable. He could not answer a simple query on Alamo Toll road policy. The vehicle was not in best condition. It was not properly serviced as the service light came up in few days "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SEATTLE, US - Reviewed by MANISH - 30 August 2019
" Nice "
" Nice "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 30 August 2019
" I found Auto Europe and Alamo very helpful and the whole car hire experience very slick and easy. "
" Very smooth transaction all round - very satisfied with vehicle (had a couple of small scratches on read driver side wheel arch and a some tyre wall paint on back wheel and a screen ding (circled in white marker pen) but otherwise in very clean & tidy good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CINCINNATI, US - Reviewed by BRENT - 30 August 2019
" Fine "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by GARRY - 29 August 2019
" easy to use and a decent price..lower than others "
" very quick and easy "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHAUN - 29 August 2019
" False advise of the truck we hired "
" When we picked the truck up your description indicated 3 small and 2 large cases this was not the case the boot held I large and 2 small cases The hire company did try and charge 265 dollars for a van that could hold the cases. No good enough gas your description said it could hold the required amount of cases "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FORT LAUDERDALE, US - Reviewed by RICHARD - 28 August 2019
" Brilliant website to use. Rental counter fab. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by VINAY - 28 August 2019
" see above "
" Overall a very good experience. However, the counter staff on pick tried to force us to upgrade our vehicle unnecessarily claiming the luggage will not fit. There was plenty of space. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MALACHY - 27 August 2019
" I also contacted autoeurope by phone and it was very professional and efective. Prices are also good. "
" It was short but everything was great, quick and smooth :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by RICHARD - 27 August 2019
" Overall very positive but I got charged by Alamo at drop-off for (1) 'Conc Rec 10 PCT' at $5.22 (2) 'Clark County Tax' at $1.04 and (3) 'Fuel Service Option' at $52.24. (1) and (2) show as included in my bill to Auto Europe, so it is not clear to me why I am being charged again. For (3), having purchased the gold option where the first tank of fuel in included in the rate, I was not expecting to be charged for an empty tank. "
" We ordered a satnav and I had expected a car with a built in satnav, not a plug-in one. We had to return the first satnav as it didn't work. Otherwise a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 27 August 2019
" Great service. I use this site every year. "
" Very quick collection/ drop off. Only negative was that vehicle was marked at the front but it was so dark at collection point so unable to see at that point. There wasn't a lot of choice available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by DANIEL - 24 August 2019
" Loved the fact that I could rebook when prices improved. "
" Super efficient - tried the upsell but not pushy. Brilliant car and very happy with price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ADAM - 24 August 2019
" N/A "
" First class service from booking with autoeurope to picking and dropping the suv up at Sanford orlando. Car was spot on and I ya best we could of hoped for "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEORGE - 24 August 2019
" See above comments "
" We returned our car full with the receipt for the petrol and showed the guy when we returned the car . He said that was fine and I have now been charged again for petrol on my credit card ? Why ? There were several marks on the bodywork of the car when we picked the car up - I took photos - however no one appeared interested in these . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
RICHMOND VA, US - Reviewed by MARY - 23 August 2019
" Easy to use website for booking. Good price too. "
" Counter staff were lovely. Efficient without making you feel hurried. Loved the car - just right for me. Drop off slower than would expect as only one staff member to accept cars and customer in front of me had problems. Would use Alamo again and recommend too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WEST PALM BEACH, US - Reviewed by PAUL - 23 August 2019
" I needed to get hold of someone to at AutoEurope to let them know that my second leg of my flight had been delayed by an hour and half so that AutoEurope could let Alamo know I would be an hour and half late. This was at approximatly 10:50pm UK time on the 6th August and although the document I had stated that lines are open 24hrs a day I got a message saying the office is now closed. Thankfully Alamo had not cancelled my car hire as a no show when I turned up an hour and 30 mins later than I had indicated. "
" Cannot fault the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by OSCAR - 21 August 2019
" Easy booking, convenient price, already included all the coverages, so I didn't have to worry about them once I arrived at the Alamo desk "
" Very quick check in and check out. Everything was prepaid and, unlike previous renting experiences, the counter staff didn't insist to sell us upgrades or additional items/services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by GREGOR - 21 August 2019
" This hire, pick Las Vegas, drop off San Francisco with Alamo was a straightforward and pretty slick experience at both ends, overall recommended. There were a few paint defects and bodywork scratches from prior hires that I noted at pick up, staff were pretty disinterested in marking them on the form,this the only modest negative "
" As below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 20 August 2019
" Not happy about being charged to add an additional driver weren't told till the end of the contract "
" Overall very happy with everything apart from being charged for an additional driver "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 17 August 2019
" Nice quick exchange didn't wait long at all for the car which I'd what you want after a long flight "
" Nice quick exchange didn't wait long at all for the car which I'd what you want after a long flight "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HEATHER - 16 August 2019
" Auto Europe was fine all booked online it's your agencies that you book the cars with that are letting you down. "
" Went to the counter the lady tried to up my car and charge me another 175 dollars it was a midtsng as a treat for my son for 3 days of our holiday. Then left me standing at the counter for 15 minutes while apparently she went to check the car was available but came back with a mouth full of food. Told me I had to use the fast pass for the tolls which was in the car but never said this cost more when I mentioned it to her she said oh yes. Then told me I had to bring it back empty no other option given . I had already payed 192pound for a 3 day rental I then had to pay another 132 pound for everything else she took no notice of my vochure exclusions etc just said that was for the privilege of making sure a car was available. Will never use these again awful service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JAMES - 15 August 2019
" Very happy with the service from Auto Europe and would happily use again. "
" Couldn't be faulted from start to finish. Very easy pick up at airport and very simple drop off on return. Car was like brand new, very clean inside and out. Was not the cheapest quote, but was happy to pay the extra as it was reflected in the level of service received. Would use again and highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RICHARD - 15 August 2019
" Very efficient bboking system that let me make alterations easily. "
" Very helpful and only mild pressure on 'upselling' vehicle at the collection desk. No extra costs and dropping vehicle off was a breeze. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by ALAN - 14 August 2019
" Once at counter service very good "
" Quite a long queue at counter resulting in a longer wait than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GARY - 13 August 2019
" As above "
" Great customer service and more than happy with provided vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GARY - 13 August 2019
" Excellent Hassle Free Kiosks take away the the pushy,up selling desk people. "
" I choose Alamo mainly because of their toll road scheme. The queue for the rental counter was pretty long so I was expecting a long wait.As I approached the queue,an employee suggested I try using a kiosk. I was really surprised with how easy and quickly the hire process was sorted and would recommend using these machines to everyone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANIL - 13 August 2019
" Overall very please and will definitely book through Auto Europe again. "
" Efficient service at counter and the choice of cars was very good at the collection point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NASIR - 10 August 2019
" good service and friendly staff "
" good service very pleased with hire car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by HARLEY - 09 August 2019
" efficient service "
" swift efficient communications and courteous manner - even joyful at pick up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by BRIAN - 08 August 2019
" Very competitive, loved the all-inclusive insurance, user friendly website. "
" Pick up and drop off were both seamless, car was great, and counter staff were helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by JOHN - 08 August 2019
" Great car, great service. "
" Everything about this rental was excellent, I have never used Alamo before but will now switch my preference away from Avis after this rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MARK - 05 August 2019
" We did report the tyre problem to Alamo on returning the car and they did give us some vouchers to use next time we hire a car, but we have since noticed they run out on the 1st Jan 2020. "
" We normally use Alamo and have been pleased with the service, we were just a little disappointed with the overall condition of the car, lots of small marks and scuffs on the paint, the inside looked tired but the mileage said only 10500 miles and then on the second day a tyre deflation light came on, we had to call in a gas station every other day to put air in it (cost of $1.50 each time). also the parcel shelf was missing which made the road noise seam louder. Overall the car was ok but I had paid more to get a SUV. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PAVEL - 05 August 2019
" smoothly, comfortable, conveniently, I do recommend "
" fast, smoothly, comfortable, conveniently, I do recommend. The only issue I have - is how shuttles on arrival are not working relevantly... "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by ADRIAN - 04 August 2019
" Straightforward and excellent value when booking through Auto Europe...saved me a lot of money for a very comprehensive, no worries car hirewith full insurance cover. Good choice of cars at Alamo pick up point at Sky Harbor airport, as usual. Will use again, again! "
" I've used Alamo several times now and have always been happy with the choice and quality of the cars that I've hired with them through Auto Europe. Sorting out everything online in advance makes it so easy and quick to pick up your car from the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAVANNAH, US - Reviewed by ANTONY - 03 August 2019
" I especially like the 'all inclusive' voucher system. It is just too confusing to try and chose the individual insurance options (CDW, Supplemental, Personal Liability, etc.) that US car hire companies offer you when you book direct, so I would always choose a company like autoeurope to get a voucher "
" I was very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DANIEL - 02 August 2019
" Very happy with it "
" Very happy with it "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ANDREW - 01 August 2019
" All fine. "
" Only negative due to the initial sales desk where rude and underhand sales techniques were used. Grumpy staff and abrasive selling tactics. Left feeling worried about the economy car we had originally ordered. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MARTIN - 30 July 2019
" Overall Alamo were excellent "
" Very helpful counter and garage staff and a quick painless drop-off process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by STUART - 30 July 2019
" Everything went to expectations "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 30 July 2019
" Really great experience arranging our car hire through Auto Europe. Excellent value for money, we will be using you on future trips. "
" We had a fabulous full size SUV, we were extremely happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by AARON - 30 July 2019
" Very happy with the whole service from quotes to paperwork detailing the rental. "
" Easy pick up and drop off. Counter staff not to pushy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by IAN - 28 July 2019
" no "
" no "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by NICKY - 26 July 2019
" Great picking up very helpful at self serve, easy drop off with no problems "
" Great no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTIN - 26 July 2019
" Pricey Alamo reception in LA made a mistake with the return date of car, which caused a problem "
" OK but there was a problem with the Brake Light bulb which caused an inconvenience "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DANIEL - 24 July 2019
" No problems. "
" Hassle free pick up and drop off. Clean car. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEX - 24 July 2019
" Auto Europe booking was absolutely fine and I would be more than happy use them again in the future if their pricing model remains competitive. "
" Unlike other car hire companies I've dealt with, Alamo don't hit you with a "hard sell" of add ons that you don't need.......you've got your voucher, present it at the desk, initial the hire agreement and off you go. Plenty of cars to choose from within the vehicle range booked, albeit with significantly more miles on them than those they used to have for hire i.e. they're being kept in circulation a lot longer before being replaced. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by MARK - 23 July 2019
" Great value and like how everything is included in price so no extras at check in. "
" I felt the alamo staff were only interested in selling me extras or upgrades, telling me my 3 cases and 2 adults and 2 kids wouldn't fit in an suv. Also that I wasn't buying his break down cover as we were ' driving through the desert ' despite me saying it was all included already. Car was great value though and would buy through auto europe again. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by JAMES - 23 July 2019
" Very easy and quick. Great service "
" Great service at Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by ROBERT - 22 July 2019
" Very good customer service and didn't take very long form filling, etc. There were plenty of staff to assist you so no long queues. "
" I was talked into upgrading the car I had booked and was extremely pleased that I had been. Not only did it include Satnav but it was very efficient on the petrol and very comfortable to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ANTHONY - 22 July 2019
" I did get some valuable advice from Auto Europe staff before going on my trip. I have used your services before, never had a problem, and hope to do business with you again. "
" The whole thing was flawless, from pick up to drop off. The member of staff dealing with me listened to my concerns, was very professional and reassuring, making sure I received a vehicle that met my needs. Could not have been better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 21 July 2019
" See above "
" Upgrade was expensive. We'd asked for GPS. No price quoted until we got there & had to upgrade. Was almost as much as initial hire do felt a bit ripped off "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 20 July 2019
" Very easy to use website,clear,precise pricing. Will definitely use again. "
" Very courteous and efficient staff especially Rosa. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by GRAEME - 19 July 2019
" Very efficiënt and easy. "
" Nice staff and pretty efficiënt. Car was ok but a bit tatty and basic. On return other companies offer to run you and your luggage to the terminal without using the shuttle bus. Shuttle bus very crowded. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DENVER, US - Reviewed by JOHN MALCOLM - 18 July 2019
" The Auto Europe service was excellent but the Alamo service was not as good as previous experiences at different locations. "
" They did not have any car available in the category I had booked but they upgraded us to a much larger SUV which was comfortable but much larger than I have rented in the past, The most concerning feature was that, in returning the car on time, in perfect condition and with a full tank of petrol, the checking agent would not give me a "No Balance Due" receipt and said he would e-mail me the receipt. This is the first time I have experienced this in many uses of Alamo at different locations and, so far, I have not received any confirmation from Alamo. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by STEPHEN - 18 July 2019
" Easy booking and competitive rates "
" Very good service. There was a queue on pick up but I guess that was because they were popular "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 18 July 2019
" Great service from Auto Europe as always. "
" Great service from Alamo. Easy collection and return of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SEAN - 17 July 2019
" Very quick, plenty of cars to choose, unfortunately not the car I wanted but..... "
" Overall very pleased with service. Car was a little smelly and could have done with a clean inside. Smoking not allowed in vehicle previous renter obviously did not understand or observe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by DENIS - 17 July 2019
" Everything is ok "
" After drop off , we take a shuttle bus to the airport. We forget child stroller at the shuttle. Unfortunately it wasn't possible to send it with another shuttle, and I need to back to the office to take it. In a luck I have enough time, but in other case it can't be possible. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MALCOLM - 16 July 2019
" Excellent service will use again. "
" Excellent all went well. No problems from start to finish. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JACQUELINE - 16 July 2019
" Overall very good "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MICHAEL - 16 July 2019
" Easy to book and good value "
" After approximately 1000 miles. Car needs oil change light on. Having booked the car for 3 weeks I would have expected the oil change to be carried out before rental. I appreciate Alamo did not know how many miles I would drive, however I feel that with the oil change being due within 1000 miles the car should have been prepared in advance. Counter staff very pushy to upgrade to a larger vehicle and to accept extras. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by LESLIE - 15 July 2019
" Very professional and excellent service. "
" Very good experience with no problems whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DONALD - 15 July 2019
" I always think that a Rep should go through with the person renting the car the basics of how to use the car and where the controls are. "
" Didn't realise I would have to update due to lack of space in the boot for 5 suitcases but enjoyed driving the car!!! I always think that a Rep should go through with the person renting the car the basics of how to use the car and where the controls are. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 14 July 2019
" easy to use website, very good prices, all in all a great experience "
" checked in online so all we had to was go thru to garage to pick our vehicle, easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FRANCIS - 13 July 2019
" Second time that I have used auto Europe and both times have been a good experience "
" Always good value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DANIEL - 13 July 2019
" Just ask round good service "
" I was very happy overall and would definitely rent with alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MICHAEL - 12 July 2019
" Not sure we got what we asked for car was lovely "
" Not sure we got what we asked for "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALAN - 12 July 2019
" Great price and choice of companies "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by EDWARD - 12 July 2019
" Very straightforward. "
" Great service, great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DEREK - 11 July 2019
" Auto Europe are the best car hire company to book with. "
" Alamo were first class from car pick up to car drop off highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by FRANCOISE - 11 July 2019
" The car although nearly new may have had a defect with the gears "
" very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by NICHOLAS - 11 July 2019
" Hiring car was easy. Only disappointment was that sat navigation not included with car and was exorbitantly expensive - could have bought one for less but needed one so had to hire it "
" Disappointed that car did not come with sat navigation as standard. Cost for hire of same was exorbitant. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by IAIN GEORGE - 10 July 2019
" Easy to book and simple to pick up and drop off "
" Very good overall "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 10 July 2019
" 10 "
" 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JULIET - 10 July 2019
" As above "
" Whole experience was very good again. Second time using Alamo and will definitely use again. Dropping off service was perfect so efficient and quick. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PETER - 10 July 2019
" It was a very satisfying experience using this company and great value. "
" Alamo were great from the minute we arrived. We even got a free upgrade to a luxury vehicle as there were none of the vehicles left we had booked which was a pleasant surprise. Would highly recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JEFFREY - 10 July 2019
" Great communication and excellent service I have tried other companies and by far auto Europe are the best hassle free "
" Great pick up and drop off service Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DENVER, US - Reviewed by BRIAN - 09 July 2019
" Overall very good. "
" I was surprised that there was not a CD player in the. Car. The radio programmes were rubbish. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PAUL - 09 July 2019
" Overall - very positive. "
" Alamo did all that was expected of them and there was a choice of vehicles to chose from at the rental location." Walk outside Sir and choose which vehicle you want " was their approach to providing me with the car for 10 days. Maybe the Nissan I picked was underpowered for the hilly/mountainous areas i drove with very long uphill climbs so perhaps they could have said that a more appropriate vehicle for my type of driving would be a different SUV. Not their fault but it would have been a nice touch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DAVID - 09 July 2019
" See above "
" My only negative is that I asked for a GPS Garron device which you were more than happy to give to me at an extra cost, only to find there was an inbuilt Sat Nav in hue car. You guys would have know that so it was a complete waste of money. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENSACOLA, US - Reviewed by KARL - 08 July 2019
" Very straight forward rental. "
" Quick and courteous service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ADITYA - 07 July 2019
" I would recommend to my friends. Very good service. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAN JAAP - 07 July 2019
" Even tho we had those two small matters, we were very happy with the car, the service, the price - and the quick drop off! "
" Everything was actually great, except for two small things! When we drove away, I noticed that the INSIDE of the front windshield was dirty! :-( And, secondly, we paid for SeriousXM, but wondered if it already existed in the car, thus we paid for it for nothing? The girl in the car park, just looked around and pointed to a car and said, "Why don't you take that one?" SeriousXM was already in that car, so why did we have to pay? It seems that that's what happened. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CHRISTOPHER - 05 July 2019
" Same as above very misleading in relation to the car seat for my child & was charged extra even though I had ticked the box at the point of booking. "
" When I got to the desk I was told that the car seat for my child would be an extra charge even though I clearly clicked this box when booking, the guy at the Alamo desk then advised me that this only showed up in the comment box & not the actual booking. Very misleading. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by MÉRÉDITH - 05 July 2019
" The best car rental. Will rent again in September. "
" Perfect, accept my french driving licence and my débit card, will rent again in September. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MALCOLM - 04 July 2019
" Good selection of vehicles at competitive prices with piece of mind with the cover provided eg tyres, windscreen and undercarriage and towing ect. "
" Friendly staff, easy procedure with paperwork, no hassle regarding upgrades and very satisfied with the vehicle supplied.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAN JAAP - 04 July 2019
" very convenient dropoff near airport "
" great car, good service, kept getting a message that colission radar was turned off: not clear why. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RALPH - 04 July 2019
" Good car to drive. Alamo seem to have the best maintained vehicles. "
" I hired the car with GPS included in deal but car was fitted with it's own system. The final bill is always confusing as I thought they took the fuel cost into consideration in the hire but it was an addition. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NICHOLAS - 03 July 2019
" Overall efficient booking process at a competitive price. Will use again. "
" Good. Had the customary upgrade offers, but the sell wasn't as hard as I've experienced in the past, making for a quick and easy 'check-in' process. Vehicle collection and drop-off was very slick. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by MICHAEL - 03 July 2019
" See above Have used Alamo for over 20 years and would use as a matter of course - speed of pickup offset by attitude of not being interested - basic customer care from reception staff as first point of contact makes a big impression. Free upgrade and easy transfer process + advance check in used (although not prompted, have used before) mean I am familiar with Alamo. Just a hello and basic politeness is all that's needed - when you get this at other airports (Atlanta always good) it draws attention to those (Philadelphia) that aren't All staff other than counter staff were very helpful and friendly "
" Woman on counter when I arrived to pick up the car was very offhand and more interested in talking to her colleague. Made it feel like I was intruding in a private discussion at a youth club than a car rental with a lot full of valuable stock Lady who took me to the car was very helpful - as was the guy at the exit who got me a portable GPS "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 03 July 2019
" No issues with Auto Europe. Will use again. "
" Vehicle interior not very clean. Very poor a/c. Had to return vehicle half way through rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by NEIL - 02 July 2019
" Competitive pricing and easy booking process "
" Easy pick up and drop off in terms of time and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by WILLIAM - 01 July 2019
" Booking through AutoEurope is a doddle. Excellent service, great price and worry free. Will use again and again "
" Late arrival meant little choice of vehicles. Ended up with a lifeless Dodge Caravan with numerous scratches to the bodywork. Staff member at garage was really helpful. Very speedy drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by FAN - 01 July 2019
" Overall is very good. "
" Overall is very good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STUART - 01 July 2019
" Excellent from start to finish. "
" Easy process to get set up and couldn't be easier when I came to collect in Florida. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JOHN - 29 June 2019
" Excellent - as always. "
" Excellent - as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KRISTIAN - 29 June 2019
" Reliable service very good prices used a long time now "
" Great price easy pick up using self serve screens no waiting in big Qs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 29 June 2019
" Would definitely use again "
" Car was very good . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by HARRY - 28 June 2019
" The online booking was really simple and efficient. "
" I was charged extra for sat nav which was a bit expensive but the overall cost was acceptable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by JOHN - 28 June 2019
" See above "
" Very good - as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by KEITH - 27 June 2019
" value for money "
" easy online check in saves time at counter, in and on road within 15 minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KHADIJA - 27 June 2019
" Very swift car return process, was impressed. "
" The breaks on the car were not great.. very slow response vs cars driven in the UK which was slightly worrying. Easy enough to drive. Would have been good to get a quick demo of the car, e.g. where wipers/lights were. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ALASTAIR - 26 June 2019
" A poor choice and number of cars in the standard class. Full-size and mid size had a full row of vehicles to choose from "
" Check in agent needs a course on customer relations, surley, indifferent, just sign the form at the crosses and your car is across the road Hmm !! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RONALD - 26 June 2019
" All in all a good experience thats why I used them the last 3 years and have booked them for a UK trip in October "
" I can say I had a Positive experience with Alamo. If I could give some developmental feedback the only thing where they could improve is on the Alamo website. The company boasts how to 'Skip the Queue' yet when you check in online there is no link to take you on to that option. very frustrating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CERI - 26 June 2019
" Straightforward booking. Good price v "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by ERIC - 25 June 2019
" No problem with Autoeurope. However, experience at Almo was not perfect. "
" Car was good, but not particularly clean. Drop off was fast, but given wrong invoice ticket meant we had to return to the depot to get this changed. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOSTON, US - Reviewed by NEIL - 25 June 2019
" I am not used to driving/using modern cars - I drive a 12 year old manual. The auto tail gate feature on the Ford was dangerous as I and my wife did not appreciate that it closed automatically when "kicking" under the rear of the car. As a result it struck us on the head on numbers of occasions when we were loading/unloading or getting changed under the raised tailgate. It also came very close to crushing some of our fragile possessions. All customers should be provided with a clear warning of this problem when they collect car - I guess there would be some liability for any injury/damage without such a warning. "
" I am not used to driving/using modern cars - I drive a 12 year old manual. The auto tail gate feature on the Ford was dangerous as I and my wife did not appreciate that it closed automatically when "kicking" under the rear of the car. As a result it struck us on the head on numbers of occasions when we were loading/unloading or getting changed under the raised tailgate. It also came very close to crushing some of our fragile possessions. All customers should be provided with a clear warning of this problem when they collect car - I guess there would be some liability for any injury/damage without such a warning. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by SPYRIDON - 24 June 2019
" You should change your policy about that! "
" I rented a car from Alamo in San Francisco from 18 to 26 June 2019. I left the car in my Hotel parking in San Francisco to travel to Las Vegas for 2 days and I booked a car from Alamo for 21-23 June. Nobody told me anything about any problem. When I arrived to Las Vegas they told me from Alamo that I am not allowed to book a car while I rented a car elsewhere at the same moment. I cannot see where is the problem! And I had to seek for another company car at 10 pm! From other companies they told me this is not a problem! And, even more importantly, Auto Europe charged me for the Las Vegas car rental before waiting for the confirmation that I received the car! I am still awaiting for the refund! Even you may wish to ban a 2nd car rental at the same moment, you should not allow me to proceed with the 2nd rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by WILLIAM - 23 June 2019
" Very good "
" Excellent, would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES ANTHONY - 22 June 2019
" Very smooth pick up and drop off service. "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ANDREW - 22 June 2019
" Just brilliant in all departments keep up the good work fantastic "
" Have used many car hire company's in Orlando but I must say Alamo to date have been far the best ever very smooth fantastic service in every department 10out10 will use again brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by THOMAS - 21 June 2019
" see 3 above. "
" Only issue was I was able to collect the car 45 minutes before pick up time arranged. Telephoned depot to see if this would be ok. They confirmed it was but when I turned up early they suggested not available unless I paid additional amount for upgraded car...so I returned at original pick up time and was given upgrade foc...Just a little inconvenient. Other than this fine. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 19 June 2019
" All good apart from hard sell of extras by Alamo when collecting car "
" Very hard sell of extras on picking up car in Orlando but other than that all good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by NICOLAS - 18 June 2019
" Great car, easy transaction "
" great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by OMAR - 17 June 2019
" Great experience with Alamo. Easy and quick pickup. Pre check-in myself and pick up my car. "
" Quick easy and painless. Wait should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ALEXANDER - 16 June 2019
" From booking to pickup was smooth and the web page made it easy to book. "
" The office was a little difficult to find but the service was excellent and the car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEVEN - 15 June 2019
" Always give great deals and never a problem when picking up the car "
" Of all the car rental companies Alamo staff seem the happiest. I'm fairly new to alamo but think they're a great company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by PIERLUIGI - 14 June 2019
" Very efficient "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 12 June 2019
" The booking with Auto Europe was good and I like the extra cover you give. I was not too impressed with the Alamo desk person trying to get me to upgrade to what was already a very good car, apart from that it was a good experience. "
" Always look to hire with Alamo and usually Auto Europe have good deals and the service is spot on. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by PAUL - 12 June 2019
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by JOEL - 12 June 2019
" Easy to search, find book, great value. I will use Auto Europe again. "
" Quick and efficient check out and back in. Excellent value vehicle, would recommend and use in future "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PHILLIP - 11 June 2019
" Always a pleasure doing business with Autoeurope and I will continue :) "
" always have a good time with your service providers - Alamo were just great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 11 June 2019
" Trouble free and easy to complete. "
" Apart from a small amount of dirt on the rear seat no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN DIEGO, US - Reviewed by ALEXANDRA - 11 June 2019
" I had over three hours and forty minutes on May 28th to make my connection in San Francisco to San Diego. The immigration was so backed up that it took three hours to get through. I then had to go to the domestic terminal, go through more security and in spite of rushing as fast as I could I missed my connection. A friend in San Francisco pick me up and later drove me to Temecula. I called Alamo to cancel and they told me to contact you. I tried several times to call your UK number and was on hold for a long time. This was on my friends phone and was being charged long distance rate. I kept trying and finally got through and was told it was too late to cancel. I am very dissatisfied and want a refund. I did everything I could to resolve this in a responsible manner. "
" Alamo was unable to help me. Referred me back to Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by FREDERICK - 08 June 2019
" Highly recomended both Auto Europe and Aloma. "
" The best service as always . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANN - 07 June 2019
" I have used alamo on numerous occasions over the past 6 years, lots of times via autoeurope. This is definately the worst rental experience I have had. Hopefully it is a one off. "
" We picked up the rental car expecting it to be full of fuel. Yes it was on the F mark, 10 miles down the road it was falling fast. On subsequent fillings of the car I noticed that we did between 80 and 100 miles before pointer moved off the F. As the car was averaging 20-21 miles per gallon we were didled out of approximately 4-5 gallons ($17.60 - $22). The car had food bits all around it and I guess someone decided to throw some kind of liquid about as dripping staing all around the inside, not very clean. In England it is illegal to have an empty screen wash, which is exactly what occured. This was noticed after a few days on the first time I need to clean the screen due to adverse weather conditions. Very dangerous as it caused major streaking therefore poor visibility. I did mention all of this on my return but nothing really said. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by GEOFFREY - 07 June 2019
" Very good value for money "
" Quick and easy registration and pleased to be able to selecy a brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JIRI - 06 June 2019
" Easy, efficient, big choice. "
" Just perfect. Good price. Good insurance conditions. Online check in, no wasting time. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 05 June 2019
" Very easy no problems "
" Very fast and efficient. Staff very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 05 June 2019
" Easy collection and easy return no problems "
" Very helpful staff helped us on to a most enjoyable holiday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 04 June 2019
" Excellent "
" Very good, as expected they like all others will try and push the add ons! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STIAN - 03 June 2019
" Alamo used to be our favorite but their customer service is going down hill. "
" When picking up vehicle...they had none of the class we reserved but the next class up was parked in the full size SUV slot. Normally, when this happens we are told to just take 1 of those since they ran out but the manager on duty at time was so rude to us and would not let us take 1. He made us wait and wait til full size became available. We also had alot of issues with it. The engine lights etc kept coming in during our rental and when calling Alamo...we had to drive hours out of way on road trip to various Alamos and no one had full size SUVs - the Tallahassee airport didn't even want to help us and were lazy. I had to CALL Alamo myself for more help. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ROBERT - 02 June 2019
" As the Americans say good job. "
" Always very friendly. Efficient and get you on your way as quick as possible. Only one slight problem. The car required an oil change and it kept appearing on the dashboard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by JAMES - 02 June 2019
" Nothing "
" Overall good experience. However 2 days after pick-up the tyre pressure warning light came on. This meant I had to go to the trouble and expense of getting the tyres checked and inflated. Surely this should have been one of the routine checks by Alamo before it was picked up by the renter. Disappointing as this is a safety check and makes you wonder what else was NOT checked ! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DALLAS, US - Reviewed by GEOFFREY - 01 June 2019
" Alamo always provides good cars and good service "
" Excellent service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by CRAIG - 01 June 2019
" Very good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 01 June 2019
" Auto Europe replied very quickly to a question about the rental. The price was very good and all inclusive (we hate all the extra add ons). I would go to Auto Europe first before any other brokers now. "
" The staff were efficient and completed the formalities quickly so that we didn't need to hang around any longer than necessary after a long journey. They did not try to sell us any more insurance etc. Their rep, Masood Jan recommended an upgrade at a good price which we accepted and we thoroughly enjoyed driving our Cadillac for four weeks. Return at the garage was very well organised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 31 May 2019
" See above "
" Intermediate and Standard SUV's not segregated which is confusing after a 10 hour flight! Exchanged vehicle the following day as not happy. Staff very helpful and no problem to swap. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CHRISTOPHER - 31 May 2019
" Everything went as shoul. Very happy "
" Excelllent,, Manager had reserved me what I asked for. Very happy indeed as usual. Have and always will use Alamo... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN MATTHIAS - 30 May 2019
" I have been using AutoEurope for over 15 years and to this date I haven't been able to find better rates elsewhere. Thank you for being my fav agent of choice. "
" While efficient, the counter staff failed to inform us about toll roads in Florida. I would expect to be given some options on how to pay and navigate through these roads. Luckily I came well prepared and made sure I did not drive on any toll roads. I still like Alamo and consider it one of the better options for car rental in the United States. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by JAKE - 30 May 2019
" No complaints, very easy and a great price "
" They upgraded me to a nicer car as they didn't have any of my car in stock which was great. The pickup and drop off of the car was so easy it took 2 mins each time. In Seattle the traffic leaving the car park with all the rental companies in it was terrible but that's no reflection of Alamo, more the placement of the car rental service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by BARRY - 28 May 2019
" Good service "
" Good service. Slightly long wait to get the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BARTHOLOMEW - 27 May 2019
" Very easy to book, pick up and drop off. I would definitely use Alamo again. "
" Booking was easy, picking up the car was quick and the staff friendly and dropping it off again was very quick with very friendly staff. This was the second time we've used Alamo for renting a car in the USA, and both times we've had very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by SHEIK - 27 May 2019
" very happy with their service . "
" Alamo experience was very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 27 May 2019
" All good "
" All good no problems always use Alamo as my preferred hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 24 May 2019
" No problems at all. "
" No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 24 May 2019
" Easy to book on-line. "
" Good clean car. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAUL - 22 May 2019
" I need to rent again in Orlando Can you offer me a discount code ? "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 22 May 2019
" Very good, as usual. Thank you. "
" Very good. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE CANAVERAL, US - Reviewed by DOUGLAS - 22 May 2019
" Excellent "
" We have always used Dollarin the past but you were recommended by a friend. I found you very efficient and good value for money. Will deffo use you in future.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by AMY - 21 May 2019
" It was really good value. I liked that everything was included and that checking in with a machine made it easy to say no to all the tedious upselling. "
" On arrival I waited over half an hour for a shuttle bus - during that time there were (seriously, no exaggeration) at least five Hertz and five Avis buses, plus numerous ones for other rental companies. I'd had a long journey and really didn't need to hang around for half an hour - this was frustrating and irritating. At one point an Alamo bus drove right past which was particularly galling - I waved and the driver just waved back. After that it got better - I checked in at a machine without having to go to the counter, chose a car and drove away. The car was fine, returning it was extremely quick and easy, and there was a shuttle bus with a very courteous driver waiting to take me back to the terminal (although given my previous experience I'd allowed a lot of extra time and ended up with a long wait at the terminal). Mostly redeemed but more frequent shuttle buses please. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by RUKSHMI - 21 May 2019
" The upgrade made the journey more enjoyable. I'm glad we could see the car before we choose to drive it. "
" Great service. Great car. Had to wait for the car but then got a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by EVA - 21 May 2019
" We are satisfied with the experience. "
" We were very happy with the car/mileage and the service however, we rented a GPS, online, during the booking the site did not indicate that it would have any additional costs but upon pick-up we had to pay additional $14 only to discover that the GPS does not work in Arizona - which we specifically indicated during pick-up that that is where we are headed to. In the end we received a full refund for the GPS which we appreciated. Just wanted to let you know as it caused some unpleasant times trying to find our way on the way to and from the Grand Canyon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PAUL - 18 May 2019
" Happy with experience, simple and easy. "
" Very efficient, easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RICHARD - 18 May 2019
" Good price and easy to use. "
" Very professional company to deal with. No fuss, no dramas everything was straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by ANNE - 17 May 2019
" superb company "
" so very nice and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALISON - 15 May 2019
" The whole experience was amazing "
" I loved the whole experience, loved the car the staff were so helpful would use Alamo again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 14 May 2019
" Have used auto-europe numerous times and have had no problems. "
" Always straight forward collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 14 May 2019
" Can't really blame Europe for problem at Alamo, would be good to get some feedback though "
" We asked for 2 mustang convertibles or similar, we got one mustang and got offered a beetle convertible, not similar to a mustang at all, very disappointing. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ATLANTA, US - Reviewed by PATRICK - 14 May 2019
" easy to use site, all instructions were relayed seamlessly; all in all a good service. "
" Effecient and friendly, I was provided with a well prepped car. 4000mi didnt miss a beat :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JO - 14 May 2019
" Easy process, checked in online before departure. "
" Excellent as always, car could have been cleaner "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by KEVIN - 13 May 2019
" Trouble free. "
" Once again a trouble free trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by HELEN - 13 May 2019
" Competitive on price, booking process is good and customer service great when required. "
" I specifically choose Alamo due to their efficiency and customer service. Being able to choose from a selection of vehicles at pick up is a nice touch and the ease of drop off is exceptional. The only negatives on this occasion were the cleanliness of the car and the fact that parcel shelves are not included in SUVs, which creates a security issue with having luggage on view. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANFORD, US - Reviewed by RICHARD - 13 May 2019
" Very competitive pricing. Good, friendly and efficient service. Good quality and condition vehicle. What more could you want? "
" Excellent service throughout from Alamo. The car was very clean and tidy. The only issue really is the car only just fitted in the garage, but that was my fault for getting carried away and renting something so huge! Great car though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by MARTIN - 12 May 2019
" Good price, booking system great, voucher received immediately, could not be better. "
" Very good, due to busy period received a vehicle from a higher class, always welcome. one criticism of Alamo, which I have had for years is when a booking is more than 30 days the contract they give is only for 30 days, at the expiry date their system does an automatic renewal for the remaining days, so all is well, but why the system does not allow them to print docs for more than 30 days is weird. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 12 May 2019
" great service again "
" great service again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROY - 11 May 2019
" Overall all good always use Alamo through yourself , just a little unhappy on size of suv and price of fuel "
" I do feel I had a model size smaller than booked and paid for ,booked a Santa Fe but revived a cx 5 suv which isa size smaller , also 75 dollars for a full tank of fuel is at least 25 dollars over capacity of the tank , feel I should receive a discount ,regards Roy "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JOHN - 10 May 2019
" Booking Alamo US Car Hire with Auto Europe was easy and straight forward. Their prices were very competitive and inclusive of additional insurance cover with zero excess. I highly recommend them and will certainly use them again. "
" I always use Alamo for my US Car Hire and have always had excellent service. It's great being able to check in online and to use the automated screens for the pick up instead of queuing for the counter. Also, there is usually someone on hand incase you need assistance. This ensures you are on your way without delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STEPHEN - 10 May 2019
" No problem as always with Alamo or Auto Europe "
" no problems as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 08 May 2019
" Nothing negative about autoeurope "
" Pretty decent customer service overall "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by GERARD - 06 May 2019
" Very straight forward "
" Very efficient pick up and drop off Choice of 7 cars on pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 05 May 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by SIMON - 03 May 2019
" Seemless "
" Great Customer Service . Friendly staff . All in all a good experience made better by renting thru Auto Europe "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PETER - 02 May 2019
" All good. Mustang baby yeah! "
" Always good. Car always right. Car always ready to drive away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 02 May 2019
" I am a regular customer of Auto Europe and always find them helpful when needed. Will be booking my next car with them. "
" No problems. Newish car. Good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by MICHELLE - 27 April 2019
" Drop off was super easy and very quick. I'd use them again. "
" Straight forward easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARC - 27 April 2019
" See previous box "
" We arrived to be told that the mustang convertible we booked was not available and that they would provide a bmw convertible and provide a discount as car we wanted was not available. When we dropped the car off they tried to charge us 600 dollars as said we had upgraded our vehicle. After a long discusssion with the customer service representative they agreed to refund as clearly the man st check in had not made clear any charge for charging car. The whole thing was very stressful at the end of our holiday. I would never use Alamo again as suspect they incentivise their staff to do this to increase profit. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ALAN - 26 April 2019
" Easy booking experience. Customer services were very helpful when I had a small issue. It was simple to make changes along the way. "
" Everything went very smoothly from start to finish although they did try to sell us some more insurance initially. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TAMPA, US - Reviewed by CHRISTOPHER - 26 April 2019
" As above!! "
" Only one problem, was 2 sets of keys that could not be separated. heavy to and bulky to carry around!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARY - 24 April 2019
" Booking through Auto Europe turned out to be hassle free and well worth it "
" I am not able to find a fault with Alamo, excellent service, high standard of vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by DAVID - 23 April 2019
" easy to negotiate website. Good price for Alamo with all costs included, insurance excess, taxes etc. so no hidden surprises when collecting the car. "
" Very easy and swift collection of car. No hard sell of extras. Car did have a warning light saying service attention needed when we picked it up but no one seemed concerned! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by KEITH - 23 April 2019
" Great service and all went to plan except small hiccup in note 3 "
" Staff tried to get me to take a large suv instead of mini bus and assured me it would seat 8 people and 8 large cases, when I picked it up I couldn't fit 4 cases in and had to return to desk and get the mini bus I had originally organised. Otherwise good service. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DONALD - 23 April 2019
" First class service, couldn't do enough for their customers. "
" Very professional, upgraded due to the advice of the person dealing with me. Basically had to many cases for the size of vehicle. A friend suggested them and l would use them again. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 23 April 2019
" Reasonable ease of use from auto Europe but Alamo is expensive and they are very pushy as above. "
" Pushy staff on front desk trying to make you upgrade, but extras that are not needed and refuel options, then when all those things are refused the staff member changes attitude and gives poor service. Unacceptable really and not good customer service. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOSTON, US - Reviewed by DOMINIC - 20 April 2019
" Great way to hire a car. Vue for money and efficient "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by YOGANDRAN - 20 April 2019
" Pick up and drop off was smooth and hassle free. Particularly impressed with drop off. Easy and convenient. "
" Pick up and drop off was smooth and hassle free. Particularly impressed with drop off. Easy and convenient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CHRISTOPHER - 20 April 2019
" Easy booking procedure. Had to alter times as flight times were changed - no problem at all, quick and simple - even turned out cheaper "
" Quick and easy pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 16 April 2019
" I have used AutoEurope in the past and looking to hire a car in August for Cyprus, Ive not had any problems and been satisfied (with AutoEurope) . However I think the Car hire companies in general tend to rip people off and USA being the worst that I have found. Another $300+ ontop of what you already paid is a BIG rip off, unfortunatly when your tired and have kids with you, you just want to get a car and go. "
" When you arrive at midnight after all day travelling, you just want to get the car and got to your destination, the last thing you need is to be pressured in to buying a lot of other bits by the salesman (and thats what they are) he pressured me into upgrading the car as we wouldnt get all our suitcases in the santa-fe, I didnt want to waste more time taking the cases up to where the car is just to check then go back and wait in a 1hr long queue again, so we had to barter with him the price of upgrade which cost $199 then all the other things like toll passes and fuel which was another rip off charging me $55 for full tank of fuel which he assured me is a lot cheaper then the pumps outside.. thats a lie too, I filled up for $40 a week later, so everything is a scam to get more money from you, oh and $18 in case you break down and that we would be stranded if we didnt take the cover out.. all in all the £373 car (which i thought was reasonable) ended up costing me $298 more, plus i havent seen the final bill for the road tolls yet. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MIAMI, US - Reviewed by STEVEN - 14 April 2019
" Overall good, let down by a dirty car. "
" Car was really dirty on collection. We actually had to buy some glass cleaner and paper towels to clean the windows as this was dangerous with poor visibility looking out. Also empty drinks bottles under the seats. Quite disappointing. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by KEVIN - 14 April 2019
" Getting the car back is very easy and you are given an instant record what is to pay or not. "
" We had one small hold up getting the vehicle out of the compound as it seemed that the guy on the gate took three times as long as the other traffic line out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DAVID - 14 April 2019
" Will always seek quotes from Auto Europe first. "
" As usual, counter staff tried to encourage me to upgrade but otherwise a very good experience in an excellent nearly new vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by OLIVER - 11 April 2019
" Easy start to finish. "
" Easy start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DEAN - 10 April 2019
" Overall, the experience was fine. I have used Auto Europe before and had no problems "
" We arrived at few minutes early to pick up our car but had to wait 30 mins before it was available. The counter staff seemed to be busy finding cars and kept other customers waiting aswell. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEXANDRU - 10 April 2019
" Great service. Very quick and smooth "
" Great service. The fastest and easiest process to collect and drop the car. Very smooth process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by STEVEN - 09 April 2019
" Really easy booking experience and I understood the totality of the charges before hand. "
" Super easy to deal with at collection and when dropping off at back Houston airport. Great car [Jeep Cherokee] had just 1100 miles on the dial, the car was immaculate throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by AUBREY - 08 April 2019
" The entire hire service was fairly seamless with no additional charges to pay on return. Perfect. "
" Customer service was spot-on, collection and drop off was painless, the car was clean and reliable with no sting in the tail unexpected charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by ADAM - 08 April 2019
" Fine "
" Front distance sensor kept faulting while driving and car wheel alignment was out "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by CRAIG - 07 April 2019
" No issues whatsoever ever. Excellent service as usual. "
" Everything was excellent except for the assistant at the drive up exit gate. Although kind and efficient she was on the phone during the whole time checking out the car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IVAN JAMES - 06 April 2019
" Nice brand new Hyundai Elantra with 3 miles on the clock. Ideal for two-three adults. "
" Didn't have to queue for long at MCO. No hard sell, just a question about fuel options then on my way to the car lot, where I had choice of a dozen cars within my category. As for tolls, Alamo charge max $19.75 per month for TollPass (plus toll fees).... Dollar has previously cost me more than $100. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 06 April 2019
" good customer service "
" all good except could do with more agents at drop-off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MIKE - 04 April 2019
" Auto Europe- very satisfied. Alamo usually very satisfied but not this time in Los Angeles. "
" Have used Alamo many times and have been satisfied. However the staff did not appear to know the difference between intermediate and standard suv's which were all mixed in the same bay. This resulted in us being allocated an intermediate suv having paid for a standard suv. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by IAN - 03 April 2019
" Cannot get better prices anywhere else. Very efficient website for bookings. Used many times always happy. "
" Have always used Alamo. Not the cheapest but easily best value for money as everything included in price no hidden extras. I always use fuel full to full as beter value than return empty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MICHAEL - 03 April 2019
" See above "
" Very easy no stress collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by GORDON - 03 April 2019
" Undoubtedly the best. "
" Overall not a bad experience but always problem when dropping off the vehicle, this time they have charged me for refilling the gas tank when I had prepaid for it. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 03 April 2019
" Auto Europe gave a decent price for the car hire documents were self explanatory "
" None of the Alamo staff really have time to fully explain the car hire to you, also the cars are in a dark poorly lighted garage so you cannot fully check the vehicle for damage prior to accepting it. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by MAURICE - 02 April 2019
" Allows you to complete Alamo confirmation online . "
" Good choice of cars available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROGER - 02 April 2019
" Efficient "
" Slick "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by JAANUS - 02 April 2019
" Car was good, clean and well maintained. Pickup and drop-off went fast. Thank you! "
" Quick and easy car pickup, helpful personal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 01 April 2019
" Great customer service "
" Good value for money. Great being able to check in for pick up on line Good choice of vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MALCOLM - 31 March 2019
" Easy to arrange "
" Always a very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by BARRIE - 30 March 2019
" Excellent car with Nav, adaptive cruise and overhead camera, brilliant. "
" Excellent car with Nav, adaptive cruise and overhead camera, brilliant. Ability to choose from a selection of vehicles is ideal. Staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 29 March 2019
" Excellent "
" Very smooth and quick at check-in and checkout. Good shuttle service to terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by NICHOLAS - 29 March 2019
" Great company "
" Always book with Alamo. Great company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 29 March 2019
" I LOVE EVERYTHING ABOUT AUTOEUROPE!! "
" I've tried others and Alamo's policy of choice is the best! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WILLIAM - 24 March 2019
" Overall an easy process. Luckily no long lines at the counter. "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WAYNE - 23 March 2019
" Auto europe are highly competitive on price and give a good range of companies. They are happy to provide refunds or modify rentals and I have never had any issues when using this company which I have uses many times "
" Alamo provide good cars and the customer experience is always good, I always rent with alamo in the states "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by JOHN - 23 March 2019
" The car was very economical and easy to drive, and did everything we wanted it to do "
" A very fast and hassle free experience, the car we hired was lovely and clean inside and out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 22 March 2019
" No problems at all "
" Efficient pickup using the automated machine. Staff assisted in getting started. Nice to be able to select your own car, ours was brand new (2 miles on clock) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GLENN - 22 March 2019
" Good overall "
" Toll by plate should have been explained by agent. Was unaware of it until saw a road sign then was unsure what to do "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JACK - 21 March 2019
" No Problems "
" All as it should be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TERENCE - 21 March 2019
" ARRIVED AT LA COLLECTED BY SHUTTLE BUS WAITED NO MORE THAN 5 MINS TO BE SEEN TO, ALL VERY HELPFUL COLLECTED SAT NAV ALREAY SET UP WHILE WAITED CHOSE VEHICLE AND LEFT RETURN LITERALLY DROVE IN AND WAS CLEARED AI LES THAN 10 MINS EXCELLENT "
" ABSOLUTELY FAULTLESS SERVICE, COLLECTION AND DROP OFF SIMPLE POLITE AND HELPFUL STAFF "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 20 March 2019
" as no.3 above "
" No issues as usual. Straight forward pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MICHAEL - 19 March 2019
" None. "
" Only negative comment is, I did not realise that an additional driver could be added at the car park exit having checked in online. I queued at the desk needlessly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDMUND - 18 March 2019
" Customer services excellent. Told to return car empty of fuel for taking care of the issue "
" Vehicle came up on dash to say .. Maintenance required. Took car to Firestone for quick check. Don't really expect to have to take care of maintenance issues when renting a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by NIGEL - 17 March 2019
" quick and easy - thank you but please try and get Alamo to do long term rental deals. 60 days at a daily rate is very expensive. "
" I have been renting from Alamo either directly (or through you) for the last 10 years. It is disappointing that no discount is offered for a long rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DONALD - 17 March 2019
" check in man took an unforgivable liberty almost dishonest had to return to airport later for manager to correct after I had been embarrassed on my credit card very very upset about this "
" see below "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by HARVEY - 16 March 2019
" The online site made using Auto Europe very straight forward, and together with Alamo, it will be a pairing we will use again. "
" Very good, despite the confusion between a European standard vehicle, namely a Chrysler 200, and what the Americans deem to be a Full-Size car, which was also a Chrysler 200. That aside, we had a low key fob battery and the vehicle was changed immediately, with no questions and no waiting around while they tried to fix it. So new vehicle and away quickly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DENVER, US - Reviewed by GRAHAM - 15 March 2019
" Good price and service. "
" Car could have been cleaner inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by TIMOTHY - 14 March 2019
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by CHRISTOPHER - 12 March 2019
" All good "
" No problems at all . No queuing so straightforward pickup and away "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KERRY - 12 March 2019
" Always satisfied with alamo and auto europe "
" When returning car had to wait considerable time to have car checked appreciate they are busy but could have put more staff on "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DIANE - 12 March 2019
" We will always use auto europe as we have always used them when coming to America "
" The speedy booking and no fuss when booking in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 12 March 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by COLIN - 11 March 2019
" Booking process and information very good "
" Quite a queue at Fort Lauderdale but otherwise everything went very smoothly. Good, nearly new car and no problems. Return very speedy despite airport being very busy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by WILLIAM - 10 March 2019
" As before highly rated and will use again without doubt "
" Excellent as always. The drop off staff were first class, efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by IAN - 10 March 2019
" All aspects of the booking were easy to do and there were no hitches at the Alamo desk on arrival. Have used you before and will probably use you again November19 for the same rental. "
" Everything went smoothly with the rental. At drop off we were asked for the full tank fuel extra again but this was sorted out quickly "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROY - 09 March 2019
" All good "
" Everything was first class could not have been better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by ANGELA - 08 March 2019
" Easy "
" All was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 08 March 2019
" I have no issues with the service, efficiency or price of this rental. (The car itself was very uncomfortable and caused me a lot of back pain, but that is absolutely nothing to do with you!) I book car rental based on price, availability and reliability of the rental company, so it would be hard fur me to recommend you or Alamo ahead of competitors. "
" Alamo was good to deal with. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by GIDEON - 08 March 2019
" Always have used and always will use "
" So easy, use them every time and will continue to do so "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by PETER - 07 March 2019
" Alamo are the best. "
" Alamo are always great, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEVEN - 06 March 2019
" Our experience was smooth and easy from the very beginning and with an excellent rate charged. Could not be happier "
" We were warmly greeted by Warren at SFO. He was friendly and knowledgeable and is most certainly an asset to Alamo. We were very impressed by the fact we were able to select our car from the car park. Furthermore, we were delighted with our Nissan Rogue! We also liked the navigation system and especially the fact that it provided an internet hot-spot because we were using European mobiles. It was a 10 out of 10 experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by LUCA MARIA - 06 March 2019
" Incredible, we were super happy, I had the best experience ever!! "
" I Had my best experience ever in Miami with Alamo & Auto Europe. I rented a Camaro, but actually could have chosen whatever I wanted among other camaro colors convertibles and mustangs. Amazing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 06 March 2019
" Very Good As Usual "
" Very Good As Usual at OIA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARRY - 05 March 2019
" First class. I will be using that wherever possible in the future "
" The guy George on the desk really got is out of a huge hole as I lost my driving license during the journey and he was able to go on to the UK driving license information forum and find me. He was efficient, a tentative, polite and we as a result of his excellence enjoyed a wonderful seven day break in San Francisco "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIMOTHY - 05 March 2019
" Everything covered, no messing about it's all already dealt with with Autoeurope, I never use anyone else. As near perfect as you could ever ask for. When I book with Autoeurope I know all the bases have been covered by them and I don't have to worry about sharp practices that occur in the car hire game. "
" There was an almighty queue at the check-in/pick up desk, luckily they now have some self check-in machines at MCO and this was a smooth reasonably quick process. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 05 March 2019
" Counter staff tried to give me the 'return the car empty' option when I was at the desk and I had to forcibly tell them no, I wasn't interested. They also tried to say that the SUV I had hired was a small one (it wasn't) and that it may not accommodate all of my luggage (it did - comfortably). MCO is a horrendous airport at the best of times and the last thing I need after a 9 hour flight and 2 hours in customs is a hard sell. "
" Counter staff tried to give me the 'return the car empty' option when I was at the desk and I had to forcibly tell them no, I wasn't interested. They also tried to say that the SUV I had hired was a small one (it wasn't) and that it may not accommodate all of my luggage (it did - comfortably). MCO is a horrendous airport at the best of times and the last thing I need after a 9 hour flight and 2 hours in customs is a hard sell. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HARRY - 04 March 2019
" Have used Auto Europe on numerous occasions and have no complaints at all. Always get a competitive rate and no hassles with bookings. "
" Left my own sat nav in car on return. Realised an hour later and went back to customer service desk and was no help at all. Have reported the item to lost and found and still waiting on reply. Don't understand why they don't seem to have item as only 1 hour had gone by before I noticed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DAVID - 04 March 2019
" As in 3 above "
" No explaination of the final charge which they have made which seems excessive "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by FRANK - 03 March 2019
" Alamo was perfect, but airport transport to rental car lot at Ft Lauderdale is terrible. Had a long wait for the bus on both outward and return journeys. Unlikely to use this airport again. "
" Have used most US renters and Alamo is always best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by CHRISTOPHER - 28 February 2019
" An excellent experience. That of course is mainly down to Alamo, but AutoEurope did its bit with an excellent bookng process. "
" Always good clean cars & efficient system. Pick whichever car you want from the line. But the biggest plus by a country mile is Alamo's no-excess cover included in their competitive rates via AutoEurope - makes both collection and return so simple, no need to hunt for pre-existing scratches, no long wait while the car is checked on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 28 February 2019
" nice and easy to drive around Orlando, the automatics are so easy to use in traffic "
" very quick service, easy collection of vehicle. no problems when returning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 27 February 2019
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LESLIE - 26 February 2019
" As above. Very wary "
" I was advised at desk that there would be a charge of $49 for changing the car type despite booking a car for 6 people and luggage. I agreed to pay this but have subsequently been charged $49 per day. I was unaware of this and am disgusted that the rental was more than doubled with these extra charges. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 22 February 2019
" All good "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KRISTEL - 21 February 2019
" Easy collection and drop off. The car we had was great, I have no complaints at all. "
" Easy and quick collection and drop off. The car we had was great, I have no complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 21 February 2019
" All good!! "
" Staff were excellent...pick up and drop off very easy!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 20 February 2019
" no issues everything went smoothly with a good price, good service and good vehicle. "
" Service was great throughout the whole experience until i got home and found an email with an additional bill for a service i didn't use, following a 30 min phone call this was resolved, however it was a shame this issue arose following an otherwise perfect service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 20 February 2019
" Not happy!!! Should have had a sat nav but didn't (false advertising) would have cost $19 per day extra not a good start to holiday, "
" Booked a car with sat nav. On pick was told it didn't have sat nav & would have to pay $19 per day or could upgrade car to one with it. Was told to ring Auto Europe to sort it out but that would cost me £1.60 per min as I was in USA. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MAUREEN - 20 February 2019
" Easy booking system and everything explained clearly with no hidden surprises "
" Very satisfied with all aspects of our booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by MARTIN - 20 February 2019
" Easy to book and competitive pricing "
" Chevy Tahoe I ranted was almost brand new with only 613 miles on it. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 20 February 2019
" Good "
" As usual the car was excellent, but the GPS was not up to date and gave incorrect instructions on occasions. After giving back the car, I noticed that the mileage on their final receipt was not correct as it showed we had done 77 miles. Actually we have done about 350 miles ! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by HAI - 20 February 2019
" Very smooth experience. "
" Very smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by ADRIAN - 19 February 2019
" Straightforward and positive experience. I've used Alamo previously and will definitely use them again. "
" Very happy with Alamo, once again. Car was virtually brand new and never missed a beat for the 4 weeks of hire Booking everything online saved time at the airport collection point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JEFFREY - 19 February 2019
" Overall my experience was excellent but should Alamo check the tyres for plugs before they rent them out or should the driver who had the plug fitted have told Alamo when the SUV was returned. I feel the previous renter should have advised Alamo but for whatever reason chose not to. "
" On the first SUV we had, I thought, I had a puncture on one of the rear tyres as it was losing air. I was happy to take it to Walmart as they would mend a puncture for $10 which I was happy to pay. However, it transpired that the tyre had been plugged and Walmart would not touch it and I had to take it back to Alamo at Orlando Airport. I changed it for a Ford Edge SUV which had mechanical problems and I returned it to Alamo after driving it for 10 miles.. The final SUV was excellent a Toyota Pathfinder. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by STEVEN - 19 February 2019
" Nothing to add "
" Efficient service both pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by TREVOR - 18 February 2019
" Very smooth and can definitely recommend "
" Not on airport but a short very regular bus ride away. Very pleasant check in experience, told to just choose a car! Drop off quick and pain free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SACRAMENTO, US - Reviewed by CHRISTOPHER - 18 February 2019
" Easy to find a suitable car with clear comparisons. "
" Always friendly, informed and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 18 February 2019
" Excellent in every way "
" Everything easy and perfect. Good experience-great car -staff efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BARRIE - 17 February 2019
" Good cars, like to choose my car in the garage. "
" Rental counter was slow, long wait. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 15 February 2019
" Very Good "
" Very Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ADAM - 14 February 2019
" Great price, easy to organise. No fuss. "
" Being able to chose a car was great (got a brand-new one with literally delivery mileage) Only reason why I scored a 9 on overall value was that the counter staff did the usual of trying to upsell me another car - OK - additional breakdown cover - Hmmmm? Sat-Nav??? Why? Who doesn't own a smartphone and besides - the cars all had sat-nav in them!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TAKAHIRO - 14 February 2019
" Good discount information by e-mail "
" Staff's response is wonderful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHRISTOPHER - 12 February 2019
" All went smoothly "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 11 February 2019
" It works. "
" No fuss, choice of car. We had some slight damage to the plastic undertray and had to do a swap at another location which they did quickly without any problem. Good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ALESSANDRO - 09 February 2019
" I have been Auto Europe for many years now and they are generally really good and helpful. "
" The choice of vehicles was poor and the condition of the vehicle (especially its cleanliness) not really what we expected. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by STEVEN - 08 February 2019
" All good and great value. Alamo car not really your fault. "
" Car had a few clunks when driving and a warning light that is recognised fault with the car but the main problem was the central locking as not only did it rarely lock via ir but worse sometimes after locking the car with the key would unlock it while walking away. This got worse as the holiday went on. InformedAlamo when we got back. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SEATTLE, US - Reviewed by ANDREW - 08 February 2019
" Everything worked to plan "
" Very smooth customer focused operation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RAFAEL - 07 February 2019
" Fantastic "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 07 February 2019
" Nice and easy pick up and return. "
" All really easy. A bit of a wait for a rep but could have done the self service system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANGELA - 06 February 2019
" I've been using Auto Europe now for several years and have been very happy with the fact I can choose the provider, competitive prices and reassuring cancellation policy. I've been recommending A E on my villa website and social media group page I administer and will continue to do so. "
" Pick up was surprisingly efficient unlike the last time I used Alamo so I'd give them another chance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by GINA - 05 February 2019
" Very pleased. Everything went smoothly and vehicle was exactly as described. "
" Courteous, helpful and efficient. Delighted with service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIMOTHY - 05 February 2019
" Never had problems with Auto Europe "
" Car was great, however did notice on the onboard computer that not one tyre was at the same pressure, one as low as 33 one at 39, did point this out on return "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GARY - 04 February 2019
" Excellent "
" As usual service and the car were very good. I really like the ability to choose a car in the class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 04 February 2019
" Some rental clarity would help "
" Alamo Staff had different instructions regarding re-sign or not for long term rental "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by DAVID - 03 February 2019
" Nothing further to add. "
" The mid range SUV that I ordered was not supplied but the alternative offered, which was a small SUV, was more than acceptable given that it was a new car with less than 200 miles on the clock. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 02 February 2019
" Once again, Auto-Europe provided first class service, choice of supplier, and value, with no additional charges to pay. Excellent! "
" Fast and immediate access to car at Orlando Airport, having completed the 'on-line check in' before leaving the UK. Fast return of car at the airport with a 'zero balance payable' receipt handed to me. This was followed immediately by a confirmation email. Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 02 February 2019
" Excellent experience right from booking through to returning the car at Orlando airport. No problems experienced at any point and will definitely book again with Auto Europe. "
" Great choice of good quality cars, clean and well presented. Staff helpful and pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 30 January 2019
" Good "
" Easey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JAMES - 30 January 2019
" Always you's Alamo a round 3 times a year "
" Very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by ROBERT - 30 January 2019
" Poor customer service and seems your US partners just want to rip off as much money as they can from your customers! "
" Well you asked. On arrival at Houston, we went to the pick up point in the airport and was grilled by the male agent to rent sat nav at $15 a day, we didn't need it, he wanted $15 a day for extra driver, we didn't need it, he wanted $6 a day for breakdown cover, he wanted us to take out more insurance than we already booked, he wanted us to pay him for filling up the car as we took it saying, its cheaper if you pay me for filling the car up with him and return it empty, we did that but noted on our driving, the most we could ever get in the car was $20. Customer service would have to improve dramatically if you ever want us to use your car hire service again, sorry but whilst the car was fine, your Houston staff need lessons on how to treat customers and not scam them out of more cash. He charged us an extra $150 for what on the pickup, crazy when you consider we paid you £370 for the 2 weeks, a total poor experience and high cost! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMIE - 28 January 2019
" Smooth from start to finish. "
" Used the automated touchscreen monitor at pick-up, but an Alamo member of staff was also circulating and able to help with a couple of minor tech glitches. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 27 January 2019
" My experience was excellent! So easy and I got to choose my car which was a nice touch. I would recommend and would use again. "
" My experience was excellent! So easy and I got to choose my car which was a nice touch. I would recommend and would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRIS - 27 January 2019
" Easy to book with and competatively priced "
" Got a good upgrade deal, although they made a mistake with the amount they charged us for which we fortunately spotted otherwise we would have paid too much !!! We like their toll pass system which we think was the best/ cheapest around "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by JAMES - 26 January 2019
" Ok "
" Choice of cars was bad. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PHOENIX, US - Reviewed by J - 24 January 2019
" overall OK "
" reasonable "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEVEN - 23 January 2019
" Brilliant service from beginning to end! Would definitely recommend "
" Perfect! Easy pick up! Easy drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DAVID GORDON - 22 January 2019
" Autoeurope need to get back to me regarding the car from Alamo! Not happy at all "
" I think someone a Autoeuropa should get in touch with me . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by COLM - 22 January 2019
" Excellent Excellent Excellent "
" Great Service, great friendly staff - efficient and excellent choice of vehicle - always use Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TREVOR - 22 January 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DANIEL - 22 January 2019
" Auto Europe were the cheapest provider of Alamo car hire I found for my recent trip to LA, and I would use again "
" Fantastic as ever, extremely simple pick up and drop off process and always a great choice of vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by LARRY - 21 January 2019
" Very good "
" Excellent car in excellent condition "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SACRAMENTO, US - Reviewed by GRAHAM - 20 January 2019
" Booking process straightforward and competitive prices. Good communications. "
" Very pushy sales approach from Alamo reception agent. Also, I agreed to pay for the initial tank of fuel, but this was not actioned, so I ended up paying for a refill at inflated rates. Service desk closed between midnight and 6am, which was not helpful for my rental return "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SARMAD RAFIQUE - 20 January 2019
" Great, no complaints "
" Simple and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by ALAN - 19 January 2019
" Over the last ten years we have used Auto Europe for all our foreign car hire. However, we had to add a day to our car hire due to unforeseen circumstances and were charged $78 approx. as we were charged for two lots of fuel (one for original hire and one for the extra day's hire) which we feel was rather unfair. "
" Had to return original vehicle as it was making a loud grating noise when doing u-turns. This noise gradually got worse over two days when we had no choice but to return it. We had no problem when we requested a replacement vehicle from Fort Myers Airport. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by WILLIAM - 18 January 2019
" Very easy to book online at an excellent price. "
" Fast efficient check in. I had pre registered my details and this made for a smooth check in. I later had my son added as an a additional driver and again this was done with the minimum of fuss. The car was clean and well presented. I would definitely use Alamo in the future m "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 17 January 2019
" Simple transaction, good prices. "
" I have tried many car hire companies in USA but always end up back with Alamo, they {most of the time} are efficient and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by PAUL - 16 January 2019
" No dramas, straight forward booking procedure. "
" Great staff, very helpful and VERY POLITE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LYNN - 16 January 2019
" I hope autoeurope will address my complaint promptly "
" I have sent in a complaint as we didn't get the vehicle we expected, we had to take it back and change it as the key did not work the central locking and then the replacement vehicle overheated due to lack of coolant. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PORTLAND OR, US - Reviewed by DOROTHY - 16 January 2019
" I booked a car. "
" It was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHRISTOPHER - 15 January 2019
" Very good rental company, have excellent high specification cars which are clean and presentable. Smooth check in and handover of the vehicle completed in a short time. "
" Would have been a 5* review should have the agent at the desk not sold me roadside breakdown that i already had purchased through Auto Europe. On returning the vehicle explained to the counter staff and they did refund the charges which was very good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by IAN - 14 January 2019
" Online booking was easy. "
" We ordered a hatchback but ended up with an unwanted upgrade to a Toyota Corola saloon which was inappropriate for our needs. We were collecting a large pressure washer, Paint and Turf which barely got in the boot and clearly couldn't go on the WHITE back seat! A ford Focus hatch or Fiesta Hatch would have been fine! The car also had auto steer if you crossed the mid line with out signalling it steered you back. great if you're asleep but not while I was swerving to avoid an accident! This is dangerous when the driver doesn't know this car is fitted with this device and can't switch it off. The Radio was far too complicated and would only play a country station with the 100 other presets being the same dam station! But at least I can now line Dance! I wouldn't recommend the Toyota Corrola saloon. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEXANDER - 13 January 2019
" Smooth process. Would recommend "
" no hassle at all. Very smooth from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEREK - 13 January 2019
" No problems "
" Confirmed booking online and consequently procedures for pick were very simple without the hassle of hard selling of additional services by counter staff. This pickup was very simple and compared to other rental companies puts Alamo to the top of my list. Well done with this simple procedurre. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GORDON - 13 January 2019
" Smooth and efficient as always "
" We always use Alamo as good service and free shuttle to and from cruise terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDMUND - 13 January 2019
" Pleased with overall outcome "
" Picked up car and within 5 days/230 miles oil change light came on. This should have been done before car allowed out for a month rental. Took car to Firestone for oil change. Contacted customer services and told to return car empty as a Thank You for dealing with situation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by MICHAEL - 12 January 2019
" I can only reiterate what I have said above. The overall experience was very good. Just that we were tired after a long haul flight which had been delayed at Gatwick 4hours. So we just wanted out as quickly as possible, but the guy who attended to us was a bit slow. But no complaints really. "
" Overall the pick-up and drop off was really good. The counter staff who dealt with us was a bit slow, but then we were tired after a long haul flight plus our flight was delayed at Gatwick 4hours. We just wanted to be on the move. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by RICHARD - 12 January 2019
" Overall excellent "
" Use Alamo a lot. Always helpful at desk. Selection of cars usually good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NEVILLE - 12 January 2019
" Everything great "
" Everything as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SZYMON - 12 January 2019
" Nice new car. I could choose a car for me at parking. It was nice. "
" Man at the coutner mark the option that they will fuel up at the end of the rental without asking me of it... "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by SUSAN - 11 January 2019
" --- "
" --- "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SUPARTA - 11 January 2019
" Good option, and good pricing.. a bit of input maybe can change currency even though only indication. good bargain while basic insurance already included and many rental companies included. "
" overall experience still consider good, since I got a good rate from Autoeurope. when picking up car, used kiosk since afraid agent would try upsale their service (insurance etc), cars option not too many, but OK, but cleanliness abit questionable. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TAMPA, US - Reviewed by GEORGE PETER - 10 January 2019
" Excellent as ever "
" The new facilities at Tampa make it easier for counter staff to offer good service. No queue this time. Good car and swift drop off experience but not easy to find first time - perhaps a map could be provided at pick up and the new return building explained. Alamo USA streets ahead of Alamo Europe in counter service, car quality and friendliness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 10 January 2019
" Apart from renewal of contract we were satisfied with the level of service we received "
" Counter staff did not tell me that the contract had to be renewed after 30 days and this could be done by phone. It stated on the contract that I should return to Orlando Airport to do this. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DONALD - 09 January 2019
" The rental was a good price and the whole process was very smooth. "
" We used the self service point instead of getting involved to the counter which speedy things up. It was the first time that we were able to do so. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OKLAHOMA CITY, US - Reviewed by GIOVANNI - 09 January 2019
" good service "
" all ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by KEVIN - 09 January 2019
" All good apart from counter staff, but as I rent a lot you always get them trying to sell you some sort of upgrade. "
" Only problem I had was with the counter staff trying to tell me I only had basic insurance and full insurance would be $12.00 a day extra. As I use Alamo trough Auto Europe all the time I knew that CDW and excess waver and did not take out there extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 09 January 2019
" Excellent - efficient and simple to collect/drop off. Car was brand new. "
" Excellent - brand new car ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 08 January 2019
" Yes I paid twice can u sort I paid you guys and paid the full amount again in the US.probably my fault .. but you can check "
" Got a GT 500 say no more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANA - 08 January 2019
" Good car, easy pick up, would use Alamo again. "
" Drop off was slow - was clear they were busy and overrun after the holidays. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JULIAN - 07 January 2019
" Highly recommended for quality and efficiency. "
" Virtually new vehicle; upgrade at no cost; extremely efficient (no waiting on line) automated issue of paperwork/allocation; helpful and no delay despatch from car pool. Equally efficient drop off: "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MEREDITH - 07 January 2019
" Very convenient, helpful. We were pleased. "
" Staff were pleasant and efficient -- even met us in Christmas outfits! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KIERAN - 07 January 2019
" No real choice of vehicle. All the same models in premium, none of which I had booked. Sat Nav very poor. Ket dropping out. "
" Sat Nav gave out at the most inconvenient times. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PADMINI - 06 January 2019
" Cost of additional driver was more than stated by Auto Europe. Auto Europe stated $10 per day but Alamo charged $15. "
" Cost of additional driver was more than stated by Auto Europe. Auto Europe stated $10 per day but Alamo charged $15. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MATTHEW - 06 January 2019
" As above "
" The Windowscreen washers did not work, had to fill with water myself! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by RENATAS - 06 January 2019
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MANISH - 06 January 2019
" Very easy to use and competitive, having the extra insurance also kept my costs down, would recommend. "
" Very quick from customer service desk to picking car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JULIE - 05 January 2019
" Excellent price and service. What's not to like? "
" We didn't even need counter staff as we always use the self-service machines. So fast, no bullying for upgrades, just click "no" to everything and you're through in no time. Great car choice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSON HOLE, US - Reviewed by NIGEL - 05 January 2019
" Very quick,seamless process, no attempt to sell me additional products i didnt want.Suggested upgrade to 4WD was good advice in view of the weather and much appreciated "
" Excellent all round service from collection to return.Staff very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 04 January 2019
" All in all very good "
" Staff at desk in Florida were a little pushy ref upgrade to a bigger car and quite sharp when we finally said no thanks. But other than it was all very good indeed "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAN - 04 January 2019
" As simple as i would have hoped with no issues with the voucher or collecting the car on arrival. "
" Very smooth process with Alamo at SFO. very easy to drop car off at the end of the stay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by ROBERT - 04 January 2019
" Auto Europe finds some great deals, better than most other websites I think. Even more so than the absolute cheapest deal, their Zero Excess policy is a big selling point for me. Fortunately I have never had to use it but very happy to know it is there. The website also is simple and easy to use with a clean interface. When arriving prepaid through their website, I spend virtually less than five minutes at the rental desk. "
" Fast, efficient, helpful at the counter. Cars have all been decent. Returns, for the most part, have been lightening quick. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KATRINA - 03 January 2019
" Auto Europe was so easy to use to hire a car. Pick up from MCO Alamo was hassle free, nothing to pay and no hard sales for "extra insurance " & drop off was simple. Would defo hire from here again as best prices I found for Alamo "
" Auto Europe was so easy to use to hire a car. Pick up from MCO Alamo was hassle free, nothing to pay and no hard sales for "extra insurance " & drop off was simple. Would defo hire from here again as best prices I found for Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DINESH - 03 January 2019
" Very Pleased "
" I had pre registered before arrival, however I was not aware that I did not have to line up in the queue and go straight to the collections area. Also, cars were not ready on arrival, however I put this down to the fact we were early. Apart from these things, we were very happy with the service, condition of the cars, collection and drop off, etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PETER - 03 January 2019
" Alamo had taken more rental bookings than cars available. Not good customer service "
" No cars were available so requested to stand in a line to await a car to become available. I was customer 27 waiting for a car!. Provided a car after 45 minute wait. Offered free tank of petrol as compensation on a 2 day rental. Car was returned with over three quarters tank full so compensation wasn't used!. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SAN JOSE, US - Reviewed by GEOFFREY - 02 January 2019
" Very impressed with a quick smooth process "
" The whole process was incredibly quick and professional at San Jose Airport. The staff were polite. It was rounded off with a vehicle upgrade when I arrived at the Parking Lot. Very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SUSAN - 02 January 2019
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by IAN - 02 January 2019
" All Good "
" All Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THIMAS - 01 January 2019
" Good experience. Will use again. Thank you "
" Very good service. Fast and efficient. Will definitely use again. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by CHRISTOPHER - 01 January 2019
" ok "
" the counter staff was very good and very helpfull. the car was ok but always pulled to the right when driving and the wipers was no good as they didnt clean the rain properly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SARASOTA, US - Reviewed by ALAN - 31 December 2018
" Excellent. No problems with booking or paying. "
" The car was a good car to drive. We had some minor difficult with the gear stick and a low pressure warning that when checked indicated that all four tyres were under inflated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 31 December 2018
" Auto Europe is always easy to book with as you get a comparison of prices. "
" We were disappointed with our car as we experienced a wheel wobble when doing 60 mph and also there was a clunking noise when taking your foot off the accelerator. All this was reported at drop off and we received a €25 voucher for next rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JAMES - 30 December 2018
" I will definately book with Auto Europe again. So easy and relaxed. "
" very easy to deal with, and very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 29 December 2018
" Very satisfied with the auto Europe booking experience, best price and easy to use system which gave assurance of exactly what was included in the booking. "
" No problem at all with the car or majority of the experience. My only issue is with the counter staff who always try to sell add ons whilst you do the paperwork. This time the salesman was very insistant that I needed extra insurance to cover tyres despite my printed paperwork stating that tyres were covered. I find this particularly annoying as at the end of a long haul flight you (the customer) are more vulnerable as you are tired and just want to complete your journey. I am sure many people do end up paying extra for unecessary extras. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DAVID - 26 December 2018
" Always the best and almost always the cheapest "
" Top marks "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 26 December 2018
" Generally efficient with competitive pricing structure. "
" The vehicle was in poor condition and cleanliness. Main problem was the inability to use either cigarette lighter or USB ports to charge electronic devices but in particular our Tom Tom Satnav. Matter was met at drop off with a shrug of shoulders! "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by MICHAEL - 25 December 2018
" Good overall. "
" Good customer service. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEVEN - 25 December 2018
" Pick up booked for 4pm...counter closes at 4pm so no staff there when we arrived at 405! Had to call and pick up from elsewhere "
" Pick up booked for 4pm...counter closes at 4pm so no staff there when we arrived at 405! Had to call and pick up from elsewhere "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by STUART - 24 December 2018
" Ok but a large car does not mean what it says,so not worth paying for it in the first place "
" Always find a way to charging more than the agreed price "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MAUREEN - 24 December 2018
" A great car at a great price "
" Always use Alamo, never been disappointed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEOFFREY - 23 December 2018
" Apart from the internal condition of the car all other aspects were good - from the initial booking through pick up and to final drop off. "
" The car could have been in better condition - it was amazing that in a new car the carpet by the brake/accelerator pedals was worn through very unusual in a car that was only had 22000 miles on the clock. Not quite as surprising but equally disappointing was the staining on the upholstery - these items not apparent when we picked the car up at night in a dimly lit area of a multi storey car parking facility. However the car ran well and was fuel efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEVEN - 22 December 2018
" Pick up great "
" The inside of the car was covered in old sprayed soda not noticed at time of pick up due to tiredness "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by WILLIAM - 22 December 2018
" job well done "
" job well done "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by ALFRED - 22 December 2018
" AE is one of 2 or 3 regular hire outlets I use. Generally works well but hirer is still exposed to the desk clerk and local supply issues, usually at the point in journey where any hassle is not appreciated. And AE is not there to help!! You do need to chase Alamo about the primacy of my AE contract - you offered $10 second driver, Alamo rejected this. NOT ACCEPTABLE. (It was only a 6 day hire so small beer but not palatable). Even with AE in the loop and a reputable rental company the desk experience is still stressful and loaded against the hirer. Sadly not a new lesson. "
" Journey to FLL Alamo desk started many hours before (and about 2hrs ahead of final destination). Long tiring day. So I don't enjoy a desk clerk whose clarity of speaking was poor and not helped by a large noisy reception area. I think I was offered a hatchback (Intermediate?) in place of the with-trunk Standard. There was then a buzz of upselling - SUV? Roadside insurance? We needed a second driver which your documetation said we could have for $10/day but Alamo insisted on $12/day. At this stage the desk guy spooted the opportunity to deliver rather than annoy, took the $12 and used that to upgrade to a Premium vehicle. Bigger is not always better - just means parking more difficult and MPG worse - but result was OK. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TAMPA, US - Reviewed by IAN - 21 December 2018
" Good web site & prices "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by COLIN - 21 December 2018
" The same Alamo experience at a better rate. "
" On line check in allowed very simple selection of car from a range of cars in the selected category and a very fast experience from arrival to being on your way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by RICHARD - 21 December 2018
" Next time I use Auto Europe I will need clarification of the features like roadside assistance and insurance and I will need details of how it works and who to contact in an emergency in the USA. Being told to call Europe is not an option. Luckily we were ok this time. "
" The guy at the Alamo front desk at IAH was totally uninterested in our booking. Couldn't be bothered to look it up and just wrote the number on the front of the hire document. When I asked about the roadside assistance that comes with the Auto Europe booking he said that if we required assistance we should telephone Auto Europe. Good advice for a breakdown in Texas? The guy on the car lot was the same. No interest in us, just wanted to chat to his buddy in the office. Got rid of us as quickly as possible. Didn't explain any of the features of the car. No notes about existing damage or scratches. It was left to the lady on checkout to sort out our booking with contact numbers, driving license, addresses and everything else. It took about 20 minutes because UK info does not fit easily into US computer forms and she did not understand a UK driving license. We had an issue with the a/c in Texas. Not pleasant when the outside temp is in the 90's!. No contact no. for local Alamo on the paperwork. Head office lady could not get rid of us quickly enough and passed us to roadside assistance who said it was not an emergency but helped us anyway. She organized a replacement car at a local agent in Bay City which would be available at 4pm. Called agent and was told the car may not be available but they would contact us. We heard nothing else from them. Luckily the a/c righted itself and we kept the car. Received an email from Alamo to say that we must take the car in for an oil change. Exchanged several emails with Alamo and I said that it was strange that when they wanted me to do something they could contact me but when I had a problem they were not interested. Also told them that I expected a hire car to be ready for the hire duration. They said they would find a local service company to do the oil change. Heard nothing else. I will not be using Alamo again. Next time I use Auto Europe I will need clarification of the features like roadside assistance and insurance and I will need details of how it works and who to contact in an emergency in the USA. Being told to call Europe is not an option. Luckily we were ok this time. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TAMPA, US - Reviewed by MATTHEW - 20 December 2018
" Auto Europe is the best rental agency around. Prices are always cheaper, process for booking easy. Have already booked again!!! "
" Alamo is always the best choice when renting in the US. Everything about the process is simple, and booking through Auto Europe means you know everything is paid for up front and no extra charges needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 20 December 2018
" Everything was consistent with my expectations. Price I believe could be improved but we have historically always booked Alamo due to the service / condition of vehicles. this may well change from now on. "
" The vehicle we had was in a poor roadworthy condition. We had to swop the vehicle after a few days away at the coast. The vehicle we swopped to had 2 slow punctures and after adding air 2 consecutive mornings we had to swop again for a third vehicle Not great at all. Why are these vehicles not being checked before clients rent them? Standards have dropped immensely. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by LUCA - 19 December 2018
" Overall a very positive experience and I really loved the fact that you could choose your vehicle and the keys were inside....super service, please continue like this, Thank you. "
" This rent at Alamo LAX was quick , painless, inexpensive and the personel helpful and very kind. Mine was a 4 days rent. I will rent again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by P - 19 December 2018
" I had one small issue where an auto-populator entered an initial instead of a full name, which created problems trying to recover booking. I did try to correct with Auto Europe staff but i found them totally unhelpful and instransigent. On this occasion, the goodwill of Alamo meant there were no issues with the booking but I will be wary of interaction with Auto Europe, just in case another genuine error cannot be resolved and proves costly. "
" Alamo were very efficient and courteous in all dealings with them "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JACK - 19 December 2018
" information is good ,especially the e-mail just before the rental. "
" I like the way they deal with the toll charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PRINCE - 18 December 2018
" Good value and great experience. "
" Good value without a doubt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. PETERSBURG, US - Reviewed by COLIN - 17 December 2018
" Overall the car was fine apart from the gps issue. This should have been set up at the time of pick up and full instructions given. "
" Had ordered gps. Wasn't working. Had it replaced at office. Started journey and the replacement pact in. Had to divert to Tampa airport to get another replacement. This added about 2 hours to my intended journey. This was not a good start and extremely frustrating. Turned out it appeared to be the charger cable was at fault . "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 17 December 2018
" As above "
" Never experienced such an easy pick up and drop off. I was able to complete all the paperwork in advance then just chose a car. Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GEORGE ANTONY - 17 December 2018
" Very easy to talk too and provided exactly what I asked for.Thank you "
" Very good except dirty windows "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ROSEMARY - 16 December 2018
" Overall very good. Liked being able to chose a car on arrival and drop off was very hassle free "
" Only problem was using toll roads....the process for doing this was not clearly explained in advance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 16 December 2018
" Very easy to book and to amend. Happy with the whole experience "
" On Line check in worked perfectly. Choice of Car was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LOUISA - 16 December 2018
" Used the self checkin at Orlando using the booking reference number then went straight to car missing queues. Choice of cars. Return very easy. "
" Used the self checkin at Orlando using the booking reference number then went straight to car missing queues. Choice of cars. Return very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by JAMES - 16 December 2018
" Pricing is misleading.. "
" I was disappointed when I collected the vehicle as I'd requested a Sat Nav and found I had to pay extra for it on collection... the online booking procedure lead me to believe that it was included in the price I'd paid.... also the extra cost to hire a Sat Nav was $20 per day which seem excessive as a perfectly good one could be bought for under $100... I chose Alamo on the basis of cost but had I known about the Sat Nav cost I would probably have looked to another hire company... I am Back in Las Vegas in Feburary and will look a bit closer at costs before hireing a car this time.. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PHOENIX, US - Reviewed by TONY - 15 December 2018
" Good value. Good insurance "
" Left jacket in car which has not been found "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MIAMI, US - Reviewed by NICHOLAS - 13 December 2018
" The booking with Auto Europe has also been 10/10 and will book with them again. Thank you. "
" Booked with Alamo for many years and will keep on booking with them as they are 10/10 every time. The booking with Auto Europe has also been 10/10 and will book with them again. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHARLES - 13 December 2018
" Have been using Auto Europe for over 10 years, Their website is clear and efficient and their prices are good "
" Helpful staff and ability to selkect car from the size range good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CHRISTOPHER - 13 December 2018
" Like "
" Alamo is quick and easy with a good choice of cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by TIM - 13 December 2018
" One minor irritation really didn't detract from my overall satisfaction with my experience. "
" Everything remarkably straightforward. My only and very minor issue was that the agent at the airport seemed far more interested in chatting to his colleague than dealing with me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KILLEEN, US - Reviewed by IAN - 12 December 2018
" Good service and good value "
" Getting car was a bit slow due to one person servcing two desks. Car was great. Drop off slow but OK. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PETER - 12 December 2018
" Would use again "
" Ok will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 12 December 2018
" Usual efficiency from Auto Europe - prices always competitive. "
" Alamo were great - quite the most efficient car hire company I have used - prices good too. Will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TERENCE - 11 December 2018
" Checking in online and giving your driver license details made the experience so much quicker. "
" Checking in before hand made the collection very quick, and choice of vehicles was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 11 December 2018
" No problems with your company whom are not to blame for this issue but some assistance by yourselves to get a refund would be appreciated . "
" Most unusual we were due to an extremely high demand offered a selection from one of ten vehicles in a row none of which we rented .ie 3 multi person carriers three saloons 1 Kia three litre four X four 1 Toyota 4x4 2 Nissan 4x4 These had to be shared on a fight for an acceptable basis between eight clients like ourselves whom did not get a vehicle in the class they had rented . We in the end had the only option to select a Ford Fusion hybrid with 57000 miles on the click ? Where did they drag that one out from . After a long flight would you accept this situation I don't think so . Perhaps some remuneration might be the only way we would use the service again . Any refund to be put back into our credit card as a money off voucher would not be acceptable . "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ANDREW - 11 December 2018
" Really like Auto Europe "
" Fast and efficient good choice of cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 10 December 2018
" See review in No. 3 above. "
" Collection of vehicle very smooth and straight forward as was the drop off. Would have rated the Counter Staff higher, but he tried to sell me a Satellite Navigation system, which was already included in my deal. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NIGEL - 10 December 2018
" Only 3 cars to choose from. "
" Only 3 cars to choose from. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by MALCOLM - 10 December 2018
" Good "
" Far better than Nimes France who I won't use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by OLGA - 10 December 2018
" will definitely do it next time! "
" perfect service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by PHILLIP - 10 December 2018
" Highly recommended "
" All went very smoothly and the car supplied was to my satisfaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 10 December 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANNAN ARNOLD - 09 December 2018
" Looking forward to my next booking. "
" The experience overall was positive. Booking with auto europe was trouble free, but more importantly competitive and VFM. The vehicle was what I expected; new low mileage. And for once there was not much of a queue when pickingup the vehicle. So no grumbles from me, rather looking forward to my next Alamo booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ARTHUR - 09 December 2018
" As item 3. "
" I liked the self check in. I did like the way your staff asked about the service and how we thought they could improve on the return of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by UMBERTO - 09 December 2018
" Reasonable price service good no issues "
" Everything was fine no hassle enjoyed it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. LOUIS, US - Reviewed by TIMOTHY - 08 December 2018
" Excellent price, and easy booking, and it always works - it is nice to be certain there will be a car there waiting when one gets to the USA, which can't be said for al other booking companies! "
" Quick & easy, it all worked, and the invoice was correct. I've used Alamo in St Louis for many years, and they are far beetle than any of the other car hire companies there. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ALAN - 08 December 2018
" Efficient service with acceptable level of vehicle. "
" Very smooth transaction at counter and drop off, not scored full marks as there was a long delay at final check at exit from pickup. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by BARRY - 07 December 2018
" Auto europe give good Alamo discount. "
" Always use Alamo. Never any probs. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by CHRISTINE - 07 December 2018
" would highly reccomend Alamo "
" all round great and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 07 December 2018
" Yes "
" We upgraded at airport was told car had sat nav but when we collector from garage the car said sat nav wasn't working as it had no card in it , he gave us one to put on the dash board but that didn't work either , I do believe we paid for it but it never worked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by GARY - 07 December 2018
" No trouble "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by CATHERINE - 06 December 2018
" no fuss or problem all ok "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JASBIR - 06 December 2018
" The car was fine the service was fine. However we we're charged for an additional driver, this was not specified, as while booking there didn't seem to be an option. "
" The car was fine the service was fine. However we we're charged for an additional driver, this was not specified, as while booking there didn't seem to be an option. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEORGE - 05 December 2018
" Very good service and communnication peovided by Auto Europe. "
" I experienced very efficient and helpfull service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CHRISTOPHER - 05 December 2018
" I use Auto Europe all the time for car rental and they have always performed "
" Good service and no hidden costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FORT MYERS, US - Reviewed by PETER - 05 December 2018
" Easy to navigate web site. Also helpful staff when I phoned with a query. Good competitive pricing. "
" Alamo provided first class service. Speedy service at counter and at return. So very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by SUSAN - 04 December 2018
" Normally have no issues with Alamo - but this wasn't great. "
" Picked up car and drove for about 40/50mins. Warning light came up on dash. Had to return to airport and change it for another. Very few choices left when I finally got back to the airport. The car I took had just been washed, so I didn't see the scoring along the side, nor notice the still circled in blue damage at the rear of the car, not the fact that the spare key was missing all of the buttons, nor the absence of floor mats. Not great. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by VICTOR - 04 December 2018
" Would use Alamo again and have used them in the past. Nice to have a choice of car. Could even have had a truck!! Wife would not go for it. "
" All was fine. Car a little older than usual but good. One or two scuffs and marks where sticky tape had been pulled off. Not exactly immaculate. Good to drive though and no problems over four weeks, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KEVIN - 04 December 2018
" I would not recommend Alamo because of the pushy counter staff and the trick regarding the tank of fuel "
" Counter staff were extra pushy to sell you an upgrade, she would not take no for an answer! after a long flight and 2 hours in immigration and baggage claim you do not need it, you just want to get your car and drive to your hotel. I agreed to pay for a tank of fuel which she quoted me $39 but I noticed I have been charges $54 "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 03 December 2018
" Would have been great but the shuttle bus driver left a sour taste in my mouth. "
" When we arrived at the drop off terminal the shuttle bus driver asked for a tip in an intimidating manner so we felt we had to give him money. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SACRAMENTO, US - Reviewed by CHRISTOPHER - 03 December 2018
" Web site for booking works pretty well. "
" Car good. Staff - friendly, informed, but not pushy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WALTER - 03 December 2018
" Very good prices. "
" I always choose Alamo as you have a choice of vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 03 December 2018
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by CHRIS - 03 December 2018
" Fuss-free , easy , well priced . Cannot think of much else to add . [ maybe a smile] "
" Have used them for many [25+] years , and will continue to do so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 03 December 2018
" I have had no problems with Auto Europe. I do think that the price quoted could have been cheaper however having looked at prices charged to other europeans going to Orlando "
" What frustrated me was when I went to the Alamo desk they wanted to charge me further for windscreen/wheel cover etc despite the fact that I had paid Auto Europe for this. They made me feel like your cover was inadequate "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. PETERSBURG, US - Reviewed by SHAUN - 03 December 2018
" would recommend to anyone, fantastic company. "
" Easy to book and pick up. Collection staff were fantastic, friendly and interested in my trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 03 December 2018
" Overall very good. "
" Used skip the counter so only spoke to staff in the garage. Decent selection of cars. Only issue was 2 days into hire the display informed me 3 tyres needed to be further inflated. So obviously they skipped this when checking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KISSIMMEE, US - Reviewed by PHILIP - 03 December 2018
" As always a good service. "
" First vehicle was faulty, obtaining a replacement was made very difficult by very unhelpful staff. We had to visit 3 locations to get an exchange and at the final location the staff were rude and gave inaccurate information about vehicle availability. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEW ORLEANS, US - Reviewed by SIMON - 02 December 2018
" Auto Europe nearly always has the best prices and is easy to book. "
" There were lots of people retuning cars at the same time which made it very difficult to navigate the returns area with a luggage cart. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PAUL - 02 December 2018
" Cheapest price I could find. "
" No problems. Straight to garage to pick up car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 02 December 2018
" We did 1700 miles and had no trouble collecting, driving or Returning the car. "
" The car was excellent, and the value we finally paid, We had the choice of several SUV's and choose a KIA Serento V6 which was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBERT - 02 December 2018
" Excellent experience from booking to conclusion of rental. "
" Always had good experience with Alamo and particularly like their Toll Programme in Miami. Prepay fuel is expensive, unnecessarily so, but like the convenience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 02 December 2018
" Highly recommend Alamo, great cars at a great price. "
" As usual great service, and being able to pick your car saves any wasted time going back to the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 02 December 2018
" Good car. "
" Good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TERENCE - 02 December 2018
" A pleasant experience, however I booked for the second lowest tier car and I assumed a sat nav would be included in the price but was not, I had to pay an additional $60 for the 6 days car hire. Perhaps your website should be more explicit in notifying a potential customer of this fact. "
" Long queue at Boston Logan for Alamo check in compared to the other car rental companies. Perhaps just bad timing or slow employees, who knows. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by ANDREW - 01 December 2018
" No others required "
" Good to have unlimited mileage option. Others did not. Even though we didn't do high mileage prefer not to have the worry of distance charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 01 December 2018
" great customer service, we found the price had droped a week before we left, phoned them, they said cancel the original booking and re book, which we did, they refunded the price to our c/c a week later as promised, "
" very happy with Alamo again, but not to sure what advantage being an Alamo insider gives us, no separate line at the counter, for the first time we had a choice of a truck ( like a Nissan navara) which was just what we needed to move washing machine and dryer etc, booked through Auto Europe again as best price, will book with them and Alamo again next time, thanks for a great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ANNE - 01 December 2018
" This was the 4 th time I had rented with you and have found your service to be easy and helpful when necessary. I will continue to use your agency if you are still as competitive. "
" We picked the car up after about a 20 min wait in the queue and were disappointed with the choice of standard cars available. Only 4. But the Altima we ended up with was fine, a nice drive. However, after 4 days I received an email from Alamo stating that our car was now due to be returned to CHICAGO on the 12th Nov with a $586 one way drop off charge. All the details on the rental form were correct, so I immediately phoned Alamo who assured me that it was not a scam and that it was most likely a mistake on their part. Andy their operative assured me that he would cancel the one way drop off and that 5he car would still be insured for my original rental period as stated on my agreement. I was not to worry it would be sorted. To be sure My husband emailed Barclaycard to let them know it could be a scam/ mistake so not to pay it. Alamo assured me that they would contact me to confirm what had happened and what had been done to rectify the situation. Two days on and as I had not heard anything, I phoned Alamo again. This time I spoke to Carol. Same answer, she would chase the situation and I would be contacted. My husband was concerned so checked our credit card account to find that the one way fee had been paid to Alamo. I still had heard nothing so I phoned Alamo again. This time I spoke to Nicole and told her I needed to speak to a Manager who could actually tell me what was going on I then spoke to Consuelo a Supervisor who said the mistake had been made at Chigago, Ohare airport. She would try to refund the money immediately. I sId that we had incurred currency charges on the $586 charge and so needed to be refunded that amount as well. It was their mistake, we should not suffer financially. She could not make the refund as the car had not been returned to the airport compound. She said we would be able to get the refund at the airport having returned the vehicle. The amount of time spent contacting Alamo and the stress and worry it caused me was considerable. I have never encountered such a situation before and we have rented with Alamo before many times. I then got a message to say thT my mum had had an accident and was in hospital, so we had to return to the UK 6 days early. We made sure that we returned the car early so We had time to rectify the situation with Alamo. I was lucky that a roaming operative took me to see a manager immediately and didn't have to wait in a very long line. Brittany brought up the agreement details and apologised for the time I had spent contacting them and fo4 5heir lack of direct response. She said she could immediately refund the one way charge, but could give us vouchers for the currency charge. We stated that this was unacceptable. Why should we suffer financially for their mistakes. Eventually having discussed the matter with her manager she said they would pay the difference, but we would have to wait till we returned to the Uk to receive/fill in the refund forms. She assured me they would contact me by Wed 25th Nov. By Wed evening I had still not heard anything so I emailed her direct as she had advised me to do with a very strongly worded request. The next morning I got a reply stating that they would refund the currency charges we incurred and added a small amount approx £50 for compensation as we had returned the car 6 days earlier than paid for. It has put me off renting with Alamo again. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROGER - 01 December 2018
" Great "
" Very efficient service both with delivery of the paperwork and collecting the car. Biggest bonus is the low price that Autoeuropa offer at Orlando airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by JAMES - 01 December 2018
" Great service "
" I used the automated collection. The only thing is that most of the time is spent rejecting every extra option which is annoying as they are all on separate pages. This takes longer than anything else. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by WAYNE - 30 November 2018
" Always good prices, easy web process, deal with changes and refunds promptly and with no follow up needed. "
" Consistently good cars, easy check in thru self serve terminals, I have had three rentals in November all excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 30 November 2018
" Alamo are great as you. An use the go straight to garage service. Who wants to wait in a queue at airport to get a car after a long flight "
" Nice quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PROVIDENCE, US - Reviewed by SIOBHAN - 29 November 2018
" Always use this site for car hire and always a good experience "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FRANCO - 29 November 2018
" I will have to now wait and see how my complaint to Autos Europe is handled. "
" Los Angeles staff, especially outside by parking bays, totally uninterested in any form of customer service. Left waiting outside for one hour, after long counter que wait. Staff at exit barrrier, who check paperwork, totally uninterested and left us waiting while they chatted about their own personal interests. You have a real problem at Los Angles Alamo. Sat nav had to be returned, as it was not handed over working. Second sat nav failed after one hour use and I had to use my phone and data for navigation. San Francisco staff, although initially quite pleasant, were not interested in my sat nav complaint and just told me to take it up with my booking company , Autos Europe "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
RALEIGH, US - Reviewed by DAVID - 29 November 2018
" Excellent "
" Really efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WESLEY - 29 November 2018
" Would be very happy to use again . "
" I had no problem all went well good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 28 November 2018
" A very positive experience with regular informative emails from auto Europe, will definitely use them again next year, "
" We couldn't fault the service, no hassle on pick up/drop off, it can't of been more than 5 minutes from leaving the airport to getting behind the wheel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by GILL - 28 November 2018
" Could not have been easier! "
" Efficient, pleasant, easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEPHEN - 28 November 2018
" Excellent booking process, simple and straightforward, and able to deal direct with the car supplier after the booking. "
" I love Alamo and every time I get to choose a particular supplier, they're the ones I'd choose every time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 28 November 2018
" Always book my vehicle on line, I do look for special deals and promotions and up grades if possible. I will continue to check auto Europe for my future car rental deals... "
" Excellent service all round. No problems encountered anywhere, booking, pick up and return of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by BRIAN - 28 November 2018
" quick and simple "
" Real quick and efficient pick up and drop off Polite staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by GERALD - 28 November 2018
" . "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 28 November 2018
" Good staff at location, helpful in garage in finding vehicle. "
" Staff at site excellent, no ridiculous up selling tactics that make car hirereception in the USA so tedious, mainly due to Auto Europe agreement "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ROBERT - 28 November 2018
" Had a choice of cars from which to choose. "
" Pleasant foyer and car was one floor above in covered space. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by GERARD - 28 November 2018
" Very good "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KIRSTY - 27 November 2018
" Ok experience there wasn't an appropriate vehicle at first, but it was very busy just was worried about the toll roads and the fee for extra driver. "
" Price for extra driver wasn't accurate and vague about toll roads "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ZULFIQAR - 27 November 2018
" Ok "
" Just had to wait a bit to be served at night "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARTIN - 27 November 2018
" My only concerns are around the insurance coverage stated by Auto Europe vs. that contractually delivered by Alamo. I have no evidence to suggest there is an issue, but the "promises" made by AE on their voucher are extremely extensive compared to what I know Alamo provide. "
" Very smooth, could not tell the difference between booking direct with Alamo (as I have in the past) or using Auto Europe. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by NATHANIEL - 27 November 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MARTIN - 27 November 2018
" Very good. "
" Always use Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICK - 27 November 2018
" Easy to book and no problem at the airport rental car checkin desk...just ask promised. "
" Reasonable speed for the paperwork, fast pickup, super fast drop off, cat was great...who could ask for more? Free rentals maybe? "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by JEFFREY - 26 November 2018
" cannot get better service or satisfaction with any other company will always use auto europe and will recommend to all "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JEFFREY - 26 November 2018
" good "
" Car had intermittent faulys with AC "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by NEIL - 25 November 2018
" Easy to use and cost effective. "
" This is the third time I've used Alamo and I will continue to do so, they are very competitively priced, extremely efficient and the staff aren't pushy in making you get add-ons that I don't need. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by COLIN - 25 November 2018
" I have used auto Europe for the past 5 years and each time the process has been quick, safe and very cost effective. Thoroughly recommend this service "
" Upon arrival the service was quick and efficient as always. However the car provided was obviously nearing the necessary mileage to make it suitable for 'selling on'. Although clean inside it wasnt until a day or so later that there was an unpleasant odour. This is 2nd time this has happened this year (12th July and 8th November) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DAVID - 25 November 2018
" Easy to book, not the biggest fan of Alamo after this experience though "
" Tried charging me for same things already pre paid with Auto Europe. Didn't explain what charges were, just told to sign for the car. Petrol charges rate very high "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 24 November 2018
" As 3. above, otherwise fine "
" Having completed the check-in online facility with all necessary details I was told by the Agent that Alamo don't accept online check-in and I had to go through all the questions again whilst he tried to sell me all kinds of add-ons. Not what I wanted after a 9+hour flight "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by TRACY - 24 November 2018
" No other comments. I'm very satisfied "
" Excellent service. All instructions were given clearly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by MARK - 23 November 2018
" Great car. Good upgrade. "
" After a long flight I handed my voucher over at the desk. The desk operator informed me I had booked a very basic car and recommend me to upgrade. I paid out an additional $160.00 to upgrade the car to a fully loaded Cheverolet Camero SS 2019 model with just 3000 miles on the clock. I also paid out to put my 22yr old son on the insurance. The car was fantastic. I was glad I made the choice. I have no idea of the total sum paid? I will have to wait for the credit card bill! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 23 November 2018
" Good service all round - good experience. "
" Competitive price when booked through Auto Europe. Quick and efficient pick up at the Disney Dolphin Hotel in Orlando and convenient drop off at Port Canaveral to pick up our cruise (Shuttle bus provided to the dockside). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by JOHN - 23 November 2018
" No problems. "
" Very smooth. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JEREMY - 23 November 2018
" nice quick book out and in "
" very easy, no pressure for extra cover etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by WAYNE - 22 November 2018
" Alamo is a great hire car company, cars are always in good condition and offer a great range of cars, Auto europe are very competitive and offer great prices with full cover "
" easy checkin at self serve kiosks, good cars, quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SON LUC - 21 November 2018
" Very competitive price and good service from Alamo. I will likely reuse this service in the future. "
" Overall good experience with Alamo again ( my 3rd time through Autoeurope). Fast check in and easy drop off without too many inquisitive questions. I had a few issues with the car though. Automatic windows didn't work for one day and wipers liquid was missing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PHOENIX, US - Reviewed by MARK - 21 November 2018
" You guys got me a great deal, much cheaper than going direct with the company, there were no issues or problems. Much appreciated "
" Booked the car, was a good price, picked up, dropped it off. Flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RICARDO - 20 November 2018
" Fantástic! "
" perfect service and attention "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by REGINALD - 19 November 2018
" Every thing was really good with auto Europe , staff very helpful. "
" Car was damaged but had already put mobile scooter in Car, also after very short distance fuel dropped so was car full, also some rubbish under seats. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by CHRISTOPHER - 19 November 2018
" No issues "
" On arriving to collect our vehicle we were told that our ore booked GPRS was not available so they said we could have a vehicle with a built in one.......... but we had to pay an extra $24 per day!!! We had no choice but that's not the way to provide good customer service I'm afraid. Felt like it was a money making manoeuvre "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAMES - 19 November 2018
" See above "
" Everything went like clockwork. Could fault nothing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by KONSTANTINOS - 19 November 2018
" Excellent service, great car and easy quick, hassle free drop off. Minor, tiny issue was the wait/ queuing on pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JIMMY - 19 November 2018
" Will use again "
" Nice car and great people to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by JOHN - 19 November 2018
" Everything went smoothly and well. "
" Straightforward and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by JAN - 18 November 2018
" Great efficient service "
" Great efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 18 November 2018
" I have only one disappointment - the rear 12V power socket was clogged with chewing gum. It was not possible to remove it. "
" The Alamo service staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by JOHN - 18 November 2018
" They dont try to rip you off like some others do. Good service, Good cars "
" They dont try to rip you off like some others do "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 18 November 2018
" Apart from the above comments, the car was quite acceptable. "
" Generally the car was in a reasonable condition, it was reliable and good on petrol consumption. However, the car was not the cleanest and the seal around the trunk lid was loose and sometimes the trunk would open whilst the vehicle was being driven. Clearly this was quite dangerous for myself and other road users. I reported this matter when I returned the car. I was offered $50 in vouchers as compensation which I accepted. apart from that everything else was acceptable. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by BRYAN - 18 November 2018
" No further comment. "
" We have always rented through Alam, with the Virgin connection, although they are not the cheapest. On this occasion we went through the normal check in procedures but when we went to collect our vehicle my wife liked the look of convertible so, as it was her 65th birthday, I agreed to go back to the front desk to inquire about a possible upgrade. I was told that it was possible but it would cost an additional £465.00!! Of course I did not accept and as a loyal customer I was extremely disappointed and will never use Alamo again!!!. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by NEIL - 18 November 2018
" Easy to book and good communication throughout the process, I will definitely use again. "
" Self select vehicle from a row however there was only 2 to choose from when we arrived. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RONALD - 18 November 2018
" First time we have had a problem with Alamo, hopefully a one off "
" No cars available at the office, had to wait 1.5 hrs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by DAVID - 17 November 2018
" Overall good but, inside of car was dirty. "
" The inside of the vehicle was dirty. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by JOHN - 16 November 2018
" All good round service, apart from wanting to sell us a gps when the car had one fitted in the dash! "
" Staff at drop off weren't very friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GORDON - 15 November 2018
" It all worked "
" Courteous staff everything worked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 15 November 2018
" The best online price "
" Very good quick efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEPHANIE MARGARET - 15 November 2018
" Easy booking process and would use autoeurope again as all costs included in the booking. No other comments apart from those above re the Alamo agent. "
" Overall experience ok. On collecting car the agent said we did not have roadside assistance despite this being shown on voucher and he just would not accept that we did. He said if we had a breakdown we would have to phone autoeurope. We collected the car and I subsequently phoned autoeurope to confirm we did have roadside assistance and this was confirmed. The person I spoke to expressed disappointment with the Alamo agent for saying something that was untrue. This Alamo agent's actions caused unecessary stress and we would like this fed back to Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by LOUIS - 15 November 2018
" Great price, great car, great service. Many thanks "
" I thought that the whole check-in and drop-off procedure was wonderfully easy. If I had one minor issue (and this is not really Alamo's sole problem), is that the signposting for the Rental Car Drop-off going into San Diego Airport is poor - we missed the first turning due to traffic and thereafter there didn't appear to be any other signs. However the actual rental procedure worked perfectly and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NEVILLE - 14 November 2018
" Everything as it should be. "
" Everything as it should be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by MATTHEW - 14 November 2018
" Overall very good. "
" Overall very good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by SIMON - 14 November 2018
" Would highly recommend both Auto Europe and Alamo "
" Everything was great except the car only had half a tank of petrol in it. I raised this with staff before leaving, she said she would make a note of it, but that I would still have to return the car with a full tank of petrol. No mention of any recompense. So that slightly tainted an otherwise very smooth, efficient experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by NEVILLE - 13 November 2018
" All good and will use again. "
" Quick,efficient,friendly and vehicle was in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CAROLINE - 13 November 2018
" Always use Auto Europe when hiring a car... easy to book and easy to contact... good prices ! "
" Very pleasant staff, no hard sell on extras... great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by ANDREW - 13 November 2018
" No comments "
" I was hit from behind by another car and my car was undriveable and needed to be replaced. They sent me to their closest office (a taxi ride away) saying that a car would be available. It was not. after a long delay I was sent a long way to the airport where a car was available. People there were nice but nobody has covered the extra costs I incurred, or given me any recompense for the considerable extra time it took because they screwed up in sending me to the wrong place. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PHILIP JOEL - 13 November 2018
" Easy to book & easy to deal with Alamo on site. "
" Good, friendly and efficient service. Disappointed to have encountered a flat battery & therefore roadside assistance charges...however, roadside assistance was very quick and easy too. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DUNCAN - 12 November 2018
" Have used auto Europe numerous times and have always been happy with them.have been the best value every time and I do a lot of checking. "
" Good experience went for a upgrade but no hard sell.was more than happy with my choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DAYTON, US - Reviewed by NICHOLAS - 12 November 2018
" Booking process onine is fast and efficent and price shown is all-inlcusive. There may be cheaper deals out there but I've been using AE for over 10 years and more than happy with their service. "
" Excellent service again from the Alamo team at Dayton and most occasions here I've been given a complimentary upgrade. Special thanks to Penny on the counter who is always polite and helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TERRY - 11 November 2018
" Very happy - easy and quick! "
" Very efficient - will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 11 November 2018
" Easy easy easy "
" Everything was fone until I had a puncture. Then was charged for everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by DANIEL - 10 November 2018
" Always a pleasure, never had any issues returning and the toll charge is always very reasonable, no more than about $20 charged to my card upon return. "
" I always get an SUV from Alamo on my trips to Houston. The staff are great, very friendly and the car is always brought around quickly and ready to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 10 November 2018
" Simple and straight forward both collection and return. "
" Collection at San Francisco couldn't be easier a member of their staff took me through Express book in. Straight to collection, again another member of staff directed me to the vehicle. No problems or drama at all. Drop off of the vehicle was the same. No stress. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 10 November 2018
" Nothing negative,highly recommend "
" Excellent experience,brand new car only had 11 miles on the clock ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 10 November 2018
" Incredibly smooth experience and I would recommend to anyone. "
" Would definitely use again. Enjoyed having a range of cars to choose from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by STEPHEN - 10 November 2018
" Only complaint was there was no parcel shelf to hide our luggage and no remote key only manual key. Otherwise very good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CINCINNATI, US - Reviewed by PETER - 10 November 2018
" Everything ran smoothly both at Tamp and Cincinnati. Service agents happy and helpful. "
" Good Cars Good Sevice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPRINGFIELD MO, US - Reviewed by LISA - 09 November 2018
" As always service and car 100% "
" I always use Alamo because the service and cars are always 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WALTER - 09 November 2018
" Will definitely recommend A+++++++++plus "
" A++++++++all the way . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by HOWARD - 09 November 2018
" Couldn't find fault if I tried. Much better than last year when I was ripped off by the agent at Dollar. Would never use them again. "
" Everything went like clockwork. Very satisfied. The staff at Tampa were excellent, very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 08 November 2018
" Excellent, no problems, no trying put extra false charges on my credit cards no problem with drop off "
" Much preferred to Dollar "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JESSICA - 08 November 2018
" Overall, everything was positive. I was sold an easy pass for the tolls on the basis that we would travel through a lot of tolls in Mass, and we would get a discount. In fact, we did not drive down one toll road! So that felt like a bit of a scam as we were paying for the easy pass for every day it was in the car. "
" Overall, everything was positive. I was sold an easy pass for the tolls on the basis that we would travel through a lot of tolls in Mass, and we would get a discount. In fact, we did not drive down one toll road! So that felt like a bit of a scam. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALLAN - 08 November 2018
" The pick up and drop off were very smooth with minimal waiting times and the car was virtually brand new with one or two extras that I wasn't expecting. No pressure to upgrade at all which was a real pleasure "
" The pick up and drop off were very smooth with minimal waiting times and the car was virtually brand new with one or two extras that I wasn't expecting. No pressure to upgrade at all which was a real pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GEOFFREY - 08 November 2018
" See review above..... "
" Over the last 6weeks, we have hired two rental cars from Alamo through auto Europe. The first from Tampa, drop off at Sarasota, excellent service and car. Two weeks later we collected one from Tampa, returned to Tampa a week later. Again excellent car and service. I would highly recommend both companies. We should know as we use you every year, sometimes from Tampa or Sarasota. Thank you sincerely from the Ward's....Grappenhall, Warrington "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GRAHAM - 08 November 2018
" AS ABOVE "
" Was not made aware that Alamo no longer have a courtesy bus transfer to the port of Fort Lauderdale. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 08 November 2018
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by MARGARET - 08 November 2018
" Fast, efficient and friendly service Excellent from beginning to bring car back "
" Was upgraded to an SUV and the staff was amazing - well done Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 08 November 2018
" Can't fault Autoeurope 10/10 "
" Tried to force me to pay $29 a day for upgrade as no vehicle available when a refused they gave me what a had ordered but wasn't cleaned told a had no choice as a was tired after 24 hrs travelling a just accepted it won't be using Alamo again but definitely will try Autoeurope again "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FORT LAUDERDALE, US - Reviewed by JEFFREY - 08 November 2018
" very good experience "
" will use alamo again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by NATHANAEL - 07 November 2018
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 07 November 2018
" I always find that Auto Europe have the best deals for my holiday car rentals and if I find a better price after booking it is easy to cancel and take out a new one. "
" I have been booking Alamo cars for my holidays in the US twice every year for about ten years now and have always been happy with the experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEVEN - 07 November 2018
" Straight forward checked in on line, fast pass pick up and choice of vehicle. Quality car and service. "
" Excellent from pick up to return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JULIE - 07 November 2018
" Would definitely recommend Alamo. "
" Very professional. Everything included in the price, no hidden costs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FAYE - 07 November 2018
" No problems "
" Very pushy to upsell other then that fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by CAROLINA - 07 November 2018
" I will definitely use this website again to hire a car and will definitely use Alamo whenever I travel to the US. "
" This was the best car rental experience I've ever had. Easy check in, they let us choose from a selection of new cars, completely hassle free. Towards the end of the holiday I had to add a second driver and they did it without charging me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GROSVENOR - 06 November 2018
" Overall very good. The Dodge Caravan was brilliant with loads of luggage space. We got 4 quite large cases in the back even with all the seats up "
" Very good. I hope the toll system works o k "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CHRISTOPHER - 06 November 2018
" Painless experience and have used before "
" Car was a bit dusty and had been vacuumed. Other than that brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GAVIN - 06 November 2018
" Can't fault Alamo "
" Lovely new car- somewhat underpowered though. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by IAN - 06 November 2018
" excellent communications "
" No queues at check in, Low mileage clean car. Helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEST PALM BEACH, US - Reviewed by ROY - 06 November 2018
" Very satisfied with the service I received. "
" Generally very good service and I benefited from a free upgrade which was a nice surprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEVE - 06 November 2018
" No real issues with autoeurope "
" Appreciate that you only rent a type of car I.e full size but on my booking we had booked a Toyota Camry suitable for 2 big and 3 small bags. This is what we travelled with and arriving at the desk to collect Alamo told me a full size car was not big enough for our bags and we needed to upgrade to an SUV at $25 per day. Just about as much again as the original Full size car. When we refused this he went into salesman mode and offered us a Premium SUV upgrade at $25 per day and then when refused again his parting offer was an executive car at $16 per day. Finally we just managed to get a full size car similar to that ordered in which the bags did fit in no problem. Clearly this was all a pre planned attempt to fleece journey weary travellers. Not impressed, was even less impressed when we got to the e it barrier to be told we had to swap cars as the road tax expired before the return date. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by JAMES - 06 November 2018
" . "
" very efficient - thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BETTINA - 05 November 2018
" Great ease of access to car (pick up and drop off) and best of all was the price! "
" It is such a stress free pick up and drop off of cars. Really appreciated after a long overseas journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by JAMES - 05 November 2018
" None "
" When I arrived they didn't have a car available. I had to wait about 45 mins. Only then did they say unfortunately there were no compact cars available and would upgrade me to the next level. Whilst this is good. Waiting for a car when it's pre booked isn't great planning! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OAKLAND, US - Reviewed by JULIE - 05 November 2018
" All very good "
" Experience was very easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NICHOLAS - 04 November 2018
" We were very happy with Auto Europe - their price included all of the important extras and an additional driver. Their communications were all clear and prompt. What issues we did have with the car were all down to Alamo and nothing to do with Auto Europe. We have used Auto Europe before and will happily do so again next time "
" Their computers were down when we arrived to collect the car so we had a wait of almost an hour as everyone had to have their paperwork completed manually. There was no form of compensation such as a free upgrade offered for this inconvenience, which happened late on a Saturday night after we had had an 11 hour flight. The car was clean inside but the exterior had been cleaned very poorly, it looked like it had been wiped once with a dirty damp cloth. This wasn't obvious until the following morning when we saw the car in daylight for the first time. It was not possible to connect our phones to the Bluetooth in the car as the feature had been deactivated by Alamo "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE CANAVERAL, US - Reviewed by EZEKIEL - 04 November 2018
" Counter staff at collection were very helpful and prompt. Drop off was easy "
" Great car. Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 04 November 2018
" As usual - great value and very efficient service. "
" Absolutely smooth check in and check out at LAX and very useful and efficient shuttle to the terminal. Will definitely use Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 04 November 2018
" best car hire firm i have used in the last 20 years on by annually visit to Florida USA. "
" vehicle had dash board info advising that oil had reached maximum life and needed changing. i rang alamo and they advised to ignore it. I complained and ask for a replacement as i was worried about driving it. They refused to bring out a replacement so we continued with the vehicle after being advised it was fine to do so. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TAMPA, US - Reviewed by GEORGE - 03 November 2018
" Very good as usual. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHARLOTTE, US - Reviewed by MANDY - 03 November 2018
" Auto Europe easy to deal with. "
" Counter staff too focused on selling things we already had included in the order. They spoilt the whole experience. Previously have been great. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by MENNO - 03 November 2018
" All good fast and smooth "
" All perfect and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JAMES - 03 November 2018
" Excellent rental with Auto Europe. Have used a number of times and will rent from again. "
" Nearly new vehicle. Excellent customer service. Will use Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PETER - 03 November 2018
" Same as above "
" Very efficient at reception. The car had 42,000 plus miles on it which is unusual for national rental car companies but it was clean and reliable. The return process was very speedy, efficient and hassle free - with no nasty surprises. I would definately use Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANDREW - 02 November 2018
" Auto Europe and Alamo are amazing love dealing with them. "
" There were no cars available only pick up trucks , my rental was for approx 6 weeks so one of them was not suitable , a vehicle of a higher grading became available so they gave me that , well done Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by THARMALINGAM - 02 November 2018
" I am happy with the whole process of renting the car. I suppose to get Toyota RAV4 but I got Hyundai tucson. "
" I am happy with the whole process of renting the car. I suppose to get Toyota RAV4 but I got Hyundai tucson. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by BING - 02 November 2018
" excellent.very thing is ok.I would like to rent a car through your company next time. "
" very professinal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KATHLEEN - 02 November 2018
" Very quick and easy "
" Loved the self Check In booth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RICARDO - 01 November 2018
" . "
" Easy and fast. Broad range of options to choose from "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by STEPHEN - 01 November 2018
" Highly recommended. "
" Good staff, good service. Didn't take any time at all to pick up the vehicle and to drop off was very quick. No time wasted at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE CANAVERAL, US - Reviewed by DAVID - 01 November 2018
" Used Auto Europe for the first time will use again "
" Used Alamo many times in the past always satisfied with service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by PHILIP - 01 November 2018
" It depends how these issues are resolved, if they are sully resolved then we will use you again "
" I have 2 major issues 1) the ez pass system didn't work / possibly had no credit on it and so even though we had paid for it we then had to pay tolls - I have $20 of tolls that I paid 2) the Philadelphia department that supplied the car A) they did not supply a full tank as was in the paperwork B)they did not set up return the tank empty as they agrees they would so I was given a bill of $64 on arrival at Dulles C) they supplied me with a gps system and charged for it even though I had already paid within the booking, also the car had it anyway and car play so it was not necessary So the supplying member of staff over charged for things I didn't need "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 01 November 2018
" Usually use Auto Europe when hiring cars. Always find their prices competitive and service good. "
" Car was clean and everything worked as it should. No complaints "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DEREK - 01 November 2018
" The car was great and special to drive. "
" The pick up and drop off was very slick. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ERNEST - 31 October 2018
" excellent service "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by RAYMOND - 31 October 2018
" Smooth transaction. Easy to purchase. Easy to understand. Have used before and will continue to use. "
" Excellent service by James on arrival in MSP. Great car. No problems at any time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ERNEST - 31 October 2018
" This is the 2nd time I have used Auto Europe to rent a car - once in Spain and now in US. Easy to arrange - very competitive charges - no issues anywhere with either rental. Will happily use again. "
" This rental was for 1 month and when we discovered a crack in the windscreen with only 4 days left we called Alamo Roadside Assistance who dealt with the issue very politely and efficiently and we had a replacement vehicle within 1 hour - which we swapped over to only 4 miles from where we were renting in Florida. Only slight difficulty was with refuelling on return of replacement vehicle which had only 1/4 tank on pickup and when returned the same way as instructed we were initially charged fro full refill - but again Alamo Customer Services corrected the problem very quickly...so 10 out of 10 to Alamo. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by SYLWESTER - 31 October 2018
" Auto Europe must share the Blue Shutle system with information to the customer "
" Very efficient with a different shuttle service and not expected when arrived at Boston Airport. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARCO - 30 October 2018
" Very good experience, already shared with some friends. "
" Very efficient! The only thing as englisch is not my native language that the counter worker speeks to fast english. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by MARTIN - 30 October 2018
" Smooth..... "
" All-in-all a good service. Nice to be able to choose your car. The car we chose was a bit "tired" (scratched paint, scuffed alloys, worn carpet etc) so we were concerned we would have issues checking it back in, however all was ok. Car was reliable and performed faultlessly for 2 weeks and 3000miles. I would use Alamo again "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by SAMANTHA - 30 October 2018
" Overall I couldn't fault the experience. We had an issue with the car but thankfully we had the correct insurance that we were able to swap the car for a replacement within a hour. We were offered a pick up truck as a replacement when we only had a mid range car. We didn't accept (not comfortable driving such a large car) but the service and staff were inpeccable. The second car we were given was slightly dirty however due to the quickness of the replacement, we were very happy to accept it "
" staff were very friendly and helpful when arrived to collect car. Only downside (and this is very minor) was that I was advised to have the option to take the car back with no gas and have Alamo fill it up. This is the more expensive option. appreciate they are on the sell, so it is a very minor point but one I thought I should highlight to other consumers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MARTIN - 30 October 2018
" Easy booking process and reasonable prices. Always my first point of call for car rental "
" Online check in meant no queuing. So simple. Nice car, well presented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by ANTHONY - 30 October 2018
" Autoeurope used to be more 'fully inclusive' and stated this among the offers made for rental selection. Please return to this!!! "
" Counter staff persisted in trying to scare me with streetside costs I would be liable for if I did not take out roadside assistance cover, extra liability insurance etc. even though I made clear that I felt I was fully covered and required absolutely no extras. I DO NOT APPRECIATE THE HARD SELL and made this clear to supervisors. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CYNFELYN - 30 October 2018
" Good rate booking through auto europe "
" Easy pickup and dropoff, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 29 October 2018
" excellent, no issues, everything went as expected. "
" excellent met all requirements, have used twice and will continue to use them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RICHARD - 29 October 2018
" Everything ran very smoothly right from the booking process to returning the vehicle. "
" Staff were courteous and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by CHARLES - 29 October 2018
" Staff at Alamo counters were polite and efficient at both pick up and drop off "
" Everything was fine. Only difficulty was finding the right drop off point as there are 2 terminals at Naples Airport in different locations and signage is poor. It would be useful to mention that Alamo are sited in Commercial Terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 29 October 2018
" Great hire experience. The price you pay is the price you see. Most hire companies don't do that. "
" Quick and easy collection. All paid up front so no additional charges other than local options. Quick and easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SIMON - 29 October 2018
" I think I was unlucky in the car I was given. "
" Unfortunately one of the most awful cars I've had to endure, But on the plus side it was superb on petrol. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JAMES - 28 October 2018
" No comment "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 28 October 2018
" Good service with prices including all insurance cover as required. No pressure selling of extras etc. "
" Staff friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by LISA - 28 October 2018
" I have no comments. "
" It was very easy to manage. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by LESLIE - 28 October 2018
" We had booked the car at the last minute so were very pleased with the service and emails we recieved which were very clear and we were able to pre check in our details before we had arrived at Alamo which made things easier for collecting our hire car. Thanks "
" when we arrived at airport we had already checked in via link on phone so we only had to confirm the details. when we went to pick the car up we were given a free upgrade so were really happy. dropping off the car was easy too they just checked we had returned the vehicle with a full tank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by LOUIS - 28 October 2018
" Excellent service will return again. "
" Easy,straightforward experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TRACEY - 28 October 2018
" The GPS in car and additional GPS were out of date! We asked for my partner to be added as we left! The lady at the counter said sage had added him but when we looked at paperwork he had not been added so we rang to check and he hadn't been! If he had drive the car and had an accident he would not have been insured! Was a nightmare!! "
" The GPS in car and additional GPS were out of date! We asked for my partner to be added as we left! The lady at the counter said sage had added him but when we looked at paperwork he had not been added so we rang to check and he hadn't been! If he had drive the car and had an accident he would not have been insured! Was a nightmare!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JORDAN - 28 October 2018
" From pick up to drop off, Alamo were fantastic. Staff are great. No issues and the car was brilliant. "
" Excellent experience. Very happy with Alamo. First time using them, probably won't go anywhere else now. Great company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 28 October 2018
" Good but as usual staff try to push upgrade. Free upgrade is acceptable but even suggesting a more expensive option is becoming the norm and is a pain. "
" Very professional and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FREDERICK - 27 October 2018
" Brilliant "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JACKSON HOLE, US - Reviewed by ADRIAN - 27 October 2018
" I do have some queries, which I only noticed after we had left. (When returning the car we were running late and there was nobody to ask about the issues.) Concession recovery Fee $61.11 WY Rental surcharge $24.44 What were these charges for (they were included in what I paid AutoEurope I thought?) "
" The screen wash was empty. I had to buy fluid to refill. Apart from this car was excellent. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RANDEEP - 27 October 2018
" Very easy experience,great price would recommend autoeurope. "
" Got to Alamo & used the automated booking machine (no queing & waiting), will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 27 October 2018
" Excellent service and very transparent. "
" Excellent all round. Vehicle was amazing for the price.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by JAMES - 27 October 2018
" Hassle free, good, we'll use you again "
" Apart from an attempt to screw some additional costs for an exorbitantly priced gps, all was good. The car served us very well. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by JEFFREY - 27 October 2018
" Ok - if dealt with on line. Not so good on the phone. Used to work well when the AE call centre was in the US, now its based in Germany I try not to use the call centre. "
" No std cars avail on arrival, had to wait till one came up - no choice of vehicle. Chevy Malibu, rear left tyre had slow puncture and had to be pumped up every day. There was also a constant oil low warn mess. Vehicle c/o at Warwick airport with no problems - again not much choice.. Other than that - v satisfied wit Alamo - will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MADISON WI, US - Reviewed by ADRIAN - 27 October 2018
" Easy to use and came out best value "
" Very quick service on pickup. Was upgraded as they needed to return a Camero to My ending location. Lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by SIMON - 27 October 2018
" Great service - Quality car "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by TERENCE - 26 October 2018
" No hassle "
" Excellent Value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by DAVID - 26 October 2018
" Good counter service, despite trying to sell us many types of extras and upgrades. Return was very efficient. "
" Apart from a very streaky windscreen , inside, the vehicle was well presented despite having covered qui a high mileage. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEVEN - 26 October 2018
" Will definitely use again "
" Very easy collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 26 October 2018
" Easy and goox chouce if vehicles at competitive prices "
" Smooth good choice of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 26 October 2018
" Good service and professional company to deal with. Very happy. "
" Great service, lovely car and no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by VALERIE - 26 October 2018
" Not used car hire in Europe "
" We have been using Alamo since 1990. We travel to USA twice a year for vacations and although we have tried other car hour companies (always have problems with them) we now will only use Alamo. Trouble free!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by NICHOLAS - 26 October 2018
" Fine "
" All went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by KENT - 25 October 2018
" Excellent service, will rent through Auto Europe again "
" quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 25 October 2018
" Excellent. Will use again "
" Easy pick up, no queue, choice of cars and quick drop off. Perfect "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBERT - 25 October 2018
" Speedy check in for car at Miami airport. Efficient, courteous staff. "
" No wait when arriving at Miami airport rental desk. Friendly, efficient service throughout and excellent choice of cars ( standard grade). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 25 October 2018
" The ease of booking made me very comfortable "
" Nice to choose your own car after an easy check in and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PETER - 25 October 2018
" I have had issues in the past with Auto Europe and did not know I was dealing with them again. "
" The inside of the windscreen was dirty!, when I drove off I had to stop and clean the glass with 4 wet-wipes as the sun was low in the sky. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by SAMUEL - 25 October 2018
" Booking was quick and easy at a competitive all-inclusive price. "
" The check-in and choice of car were excellent, as I have come to expect from Alamo. However the drop-off experience was abysmal; I was dealt with by an extremely rude young lady who wouldn't speak to me, refused to answer my questions, failed to enquire about my satisfaction with the rental, reached me a receipt without looking in my direction, pointed at the exit and walked off. As an example of customer service it was the worst I have ever come across. If this had been my first experience of Alamo I would not be considering renting with them in future. I feel strongly that the local manager needs to be told how they are being represented by one of their employees whose job it is to interact with customers. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DENVER, US - Reviewed by ROBIN - 25 October 2018
" Overall very good! "
" Car could have been cleaner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by KEITH - 25 October 2018
" Xxx "
" Very simple process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 24 October 2018
" Booking with auto Europe is easy and trouble free "
" I wish they would not try to get you to pay more money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANDREW - 24 October 2018
" Very good service at a reasonable price! "
" Excellent check-in service with no hassle at all. We also got a very good upgraded vehicle, as they had no Compact cars available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by ALLANNAH - 24 October 2018
" Nothing to add to the above "
" would have been fine but I had to return the vehicle because there was a difference between the fuel indicator which said 165 miles to empty when the gauge showed full tank. Wasted 3 hrs travelling there and sorting another car. However this was the first time hiring with Alamo that there has been a problem and it was sorted. Just a pity about the wasted time. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MIAMI, US - Reviewed by CHRISTOPHER - 24 October 2018
" Need to be aware that on coming out of Miami Airport rental system there are hidden "toll charges"to be met by means of a sensor attached to car! Around Miami this can be activated,unknown to the driver,and you will be billed for these on returning "home" "
" Alamo offers the same type of cars as other suppliers but is sometimes cheaper depending on drivers age ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by DARREN - 24 October 2018
" disappointed I paid for Sat Nav and the car already had it - when I asked for a refund they said it was nothing to do with them - contacted my hire company and said Alamo had to refund - not impressed at all - I am not happy to chase around to get my money I was on holiday "
" disappointed I paid for Sat Nav and the car already had it - when I asked for a refund they said it was nothing to do with them - contacted my hire company and said Alamo had to refund - not impressed at all - I am not happy to chase around to get my money I was on holiday "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by IAIN - 24 October 2018
" Used Auto Europe for my last 3 trips to the US and have already recommended to friends several times. Always great rates. "
" Excellent counter Staff at Miami International Airport, after a long flight from the UK the service was quick efficient and seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ADRIAN - 24 October 2018
" Never had a problem. Great offers and discounts and competitive pricing. "
" Always use Alamo. Never had a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by CHRISTOPHER - 23 October 2018
" Comparing and booking online with autoeurope was seamless and easy / it's just a shame the Alamo staff let down your service. "
" Your collection counter staff member Keric in San Diego had an apauling attitude towards my wife when asking us questions and when she had questions regarding the insurance and additional protection. He made her feel like he shouldn't be responding to her cause she's a woman and he didn't like her asking questions. As such we took the car with the cover we had paid for online and nothing additional as felt we couldn't enquire properly about the details with him. I think you should have a customer facing member of staff with a pleasant attitude towards both male and female customers - if my wife were on her own, she would have felt very uncomfortable with the details Keric was providing. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by MARTIN - 23 October 2018
" Alamo car hire are the best of all hire car company and give good rates good clean cars "
" The car just as i had paid for with very low miles man at the desk very good no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MURRAY - 23 October 2018
" Happy with Auto Europe, the website was clear and well laid out and had no problems with the transaction. "
" All very smooth and easy. Only downside for me was that the salesperson at the Alamo desk tried really hard to upsell to a larger vehicle. I declined, only to find out that they only had the larger vehicles anyway, so were clearly trying to extract more cash from me for no good reason. I find this somewhat underhand, but am relieved I resisted the hard sell. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by ALEKSEY - 23 October 2018
" During the operation of the vehicle, I had a little trouble. I got tire damage. There was no spare tire in the car. I made a call for roadside assistance. I was offered to contact the nearest tire service. I paid $ 15 for tire repair. By phone, the insurance company told me that the money would be returned to me after the car was handed over, on the spot. Unfortunately, the Alamo employee was unable to return the money to me at once, because I paid for the booking by credit card on the Auto Europe website. I have a check for tire repair. Tell me how can I get my money back? "
" When booking at Auto Europe, it was stated that the insurance included damage to the windows and wheels. But when receiving the car, an Alamo employee did not confirm this. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by ANNE - 23 October 2018
" Great value, easy to book and all worked well. "
" Easy to reach location via a shuttle bus at Seattle airport. We had a bit of a queue to pick up but the staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by ANDREW - 23 October 2018
" Easy process but have to ring to either change or cancel booking. "
" NO vehicle available in booked class. So I was given a vehicle in next class up for no fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 23 October 2018
" Smooth "
" Alamo was great, but dropping off in Daytona Beach was brilliant!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 23 October 2018
" Booked online received my voucher and code linking to Alamo which allowed me to check in online, all an absolute breeze "
" From arriving through departures to driving away took less than 10minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHERYLL - 23 October 2018
" Will use again as made it so easy "
" Very smooth collection and drop off. Helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by PAIGE - 23 October 2018
" I would totally do it again, and highly recommend. Thank you! "
" It was all perfect, thank you - totally efficient, friendly staff, great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by JEREMY - 23 October 2018
" Very efficient online buying process. Car voucher is very clear in showing exactly what is included in rental deal. "
" Very quick collection process. Tried to sell unnecessary extra insurances despite voucher saying these were unnecessary but we were not pressed too hard to buy. Staff at rental car collection point very helpful. Recommend you complete Alahmo online registration process to speed up collection process. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KENNETH - 22 October 2018
" Overall an easy experience in pickup and return, also changed car with out issue. "
" Extremely helpful had cause to require a bigger car and they offered me a suitable car without any additional charge as it was in the same group. Have used Alamo for many years. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by PETER - 22 October 2018
" Always Great cars Great Service Great People. "
" Have recommended You for a long time now "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by IAN - 22 October 2018
" See above "
" Nothing really to add. Everything went smoothly from collection to drop off. Car was clean and ran very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 22 October 2018
" The online booking was very straightforward. A very slick and customer focused operation at Boston. The free upgrade was a bonus. "
" Very efficient operation at Boston. Only small issue was being directed to take return receipt to Alamo desk when there was no additional charges as the vehicle returned undamaged and full of fuel. Could have gone straight to shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LEIGH - 22 October 2018
" Very good price "
" Very easy and quick highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEITH - 22 October 2018
" Great service, I was really impressed "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JOHN - 22 October 2018
" Car had some damage which wasn't noted. Difficult to check in a dark car park. Apart from that, all was good. "
" Car had some damage which wasn't noted. Difficult to check in a dark car park. Apart from that, all was good. I liked the way there was no hard upselling . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by RONALD - 21 October 2018
" Choice of vehicles all very well presented, a pleasure to do business with this company "
" First class service as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 21 October 2018
" DISAPPOINTED WITH THE CONDITION OF THE INTERIOR OF THE CAR ON THIS OCCASION, SEVERAL SPILLAGES WHICH HAD NOT BEEN CLEANED! "
" QUICK AND EASY PROCESS WITH ALAMO "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PROVIDENCE, US - Reviewed by GERALD - 21 October 2018
" All when very well "
" They were very professional and no problems were encountered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 21 October 2018
" Simple online booking, good value car rental deal. "
" Easy collection & return of car at Boston Logan. Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAIN - 20 October 2018
" I visit Florida 4 time a year and find Auto Europe to be the best for renting, best prices and no extra cost required at the rental counter as all you need is included in the price. "
" I have alway found Alamo to be very good, car was brand new, 500 miles on the car when I collected it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. LOUIS, US - Reviewed by DAVID JOHN - 20 October 2018
" All as we expected very good. "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by DAMIEN - 20 October 2018
" Fast service, no pressure to upgrade, good selection of cars. Going through Auto Europe was the cheapest company too, so happy all round! "
" Fast service, no pressure to upgrade, good selection of cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by TERENCE - 20 October 2018
" very pleased from booking to finish of car hire "
" very pleased with alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 20 October 2018
" Simple process and competitively priced. "
" Felt a little pressurised by counter staff for failing to accept any add-ons to standard hire. Got the impression that if I did not take these covers then we were running the risk of incurring additional call-out costs. Vehicle had a few minor scrapes and scratches on pick up. We pointed these out to garage staff but they were not too bothered and indicted that it was more major dents and damage that would concern them. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by ANN - 19 October 2018
" I always book with Auto Europe and Alamo - have tried other rental companies and none match the standard of car and customer service that of Alamo - a little bit more expensive, but you pay for what you get! "
" I always book with Auto Europe and Alamo - have tried other rental companies and none match the standard of car and customer service that of Alamo - a little bit more expensive, but you pay for what you get! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by JONATHAN - 19 October 2018
" Stressful and a little confrontational after a long flight "
" The staff were very busy when we picked up the car, so much so that we were dealt with at the adjacent 'National' desk. We were asked to pay $100+ for roadside assistance during our stay even though I showed the 'National' representative our 'autoeurope' voucher #1162652828 which states basic roadside assistance is included in the rental agreement. The discussion went back and forth for some time, the conclusion being I could take the car without breakdown cover and 'risk it' or pay the $100+. Travelling through California for 13 days without breakdown cover was not an option so we were forced to pay. The documentation wording seems clear to me that this additional cost was unnecessary and I would like clarification on the matter and reimbursment. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURBANK, US - Reviewed by MICHAEL - 19 October 2018
" Auto Europe are the first company ever to be totally clear about car hire costs. They also included all the things I wanted without me having to ask or pay extra. It was the best car hire experience I have had in a very long time. I don't usually do these reviews, but I really wanted to say how good the experience was - thank you. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 18 October 2018
" See section 3 "
" When collecting the car there was only 3 counter staff working so there was a long wait whilst one of the staff was going round the building having fun taking selfies!! The counter staff then swiped the credit card for a dollar which the bank declined as suspected fraud as it transferred to less than a £, they were then asking for $500 as a deposit in cash, surely a large company like Alamo is aware of the banks fraud policies To top all of the above off the car was dirty and smelt of cigarette smoke "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by DOUGLAS - 17 October 2018
" Very happy with the service provided by Autoeurope "
" Quick efficient service. Interior of the car could have been cleaner "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by ROBERT - 17 October 2018
" Never driven in the states before but the whole experience was easy and straightforward "
" Excellent and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NEIL - 17 October 2018
" See above "
" On collection, given incorrect vehicle (small instead of intermediate). When challenged, told by staff none available (despite pre-booking that vehicle & collecting on date/time arranged). Vehicle was too small for passengers and luggage. Staff then went to 'find' the correct vehicle. 29 minutes later, Surprisingly one was found! It wasn't that clean and hadn't been prepared. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by DAVID - 17 October 2018
" Easy booking and no problems "
" All good, except..... I had a lengthy conversation with the member of staff who served me on arrival. I stated I didn't want the optional Roadside Assistance Program and yet she didn't remove this from the paperwork. So, when I returned the vehicle I got charged. Complained at customer services and they refunded the amount. Very underhand approach. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by MICHAEL - 17 October 2018
" Overall - no issues. "
" Tried to upsell me but was not too persistent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEVE - 17 October 2018
" Good service. Will be back again to LA next year so will be hiring from Alamo again. "
" Used the self service. Much quicker than waiting in the queue. Drop off was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ALESSANDRO - 16 October 2018
" Auto Europe was recommended to me by my father and I'ved used it twice now with great results. "
" We had quite a mess in trying to collect the vehicle as when we arrived they asked me for a credit card so they could place the deposit. I explained I did not have a credit card and none of the booking details explained that one was needed. I had also booked under my local driver's licence but they said they wanted to see my overseas licence, which I had left back at home, so it caused a serious delay in our roadtrip for the day. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MATTEO - 16 October 2018
" All great! "
" It was all great, brand new vehicle! :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 16 October 2018
" Auto Europe booking was easy, so no problems there "
" Had to change car due to having 2 faulty seat belts. This was not noticed at first as did not have full car when collected. Called Alamo and they said to take it to nearest office in Kissimmee. They could not help but said try Disney. Helpful staff at Disney office but did not have 8 seater. So had to go all the way to airport to change. Alamo should have offered to bring replacement car to me. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DAVID - 16 October 2018
" Very efficient booking, no problems experienced on arrival. "
" Having booked for an intermediate vehicle, we were upgraded to a Dodge van on pickup. Although larger than we needed we appreciated it as we drove just short of 2000 miles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by CATRIONA - 16 October 2018
" Great service "
" Excellent service from pick up to drop off would definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 16 October 2018
" AAA company to deal with "
" AAA company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 16 October 2018
" Auto Europe were excellent, Alamo maybe give you the older cars, the Alamo rental person said they could never hire Alamo cars for your prices. "
" No problems with the rental, the vehicle was quite well used, drivers floor carpet had worn into a hole general appearance was grubby. Forty thousand miles on the clock, very loud whining from the transmission made the 2 week journeys quite uncomfortable. Considered changing the vechicle but never seemed to get the opportunity. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by VICTORIA - 15 October 2018
" All easy and good. "
" All very easy with efficient staff and no waiting both on pick up and drop off. Car was good - no worries at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 15 October 2018
" Very good service and a good price "
" Very easy and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JOHN - 15 October 2018
" Best car rental company. "
" Great company to do business with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JULIE - 15 October 2018
" No issues with Auto Europe, it was the Alamo experience this time that let us down. "
" This is the WORST car we have every hired. Always choose Alamo even though it's usually a little more expensive than others because of the booking in at machine instead of waiting at the counter. This was the last car in the lot in our category and we were late for an appointment so couldn't wait for more to arrive. It was covered in scratches and dents from various knocks, horrible marks around boot/trunk where sticky labels had been removed. Found out on driving down to Palm Springs there was a warning message about faulty front radar sensor, and then later discovered the back door didn't open from inside! As we were there for 4 weeks and didn't particularly want to be driving around in that car I phoned Alamo from PS and was told I could try taking it to PS airport but they would probably want to repair it rather than giving me a different car! No way I was wasting my valuable holiday time on that so we kept the car. Not a happy experience this time around... "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by HAMISH - 15 October 2018
" User friendly website and ease in finding suitable vehicle very good - inclusive package for insurance a major positive "
" Had to rebuff requests to upgrade insurance and car type at pickup which was a tad annoying. Drop off process very slick "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by MALCOLM - 15 October 2018
" Good service great price "
" Fast efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by MATTHEW - 15 October 2018
" All good, no problems at all. "
" Very slick collection and drop off. Upgraded due to availability. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by MARK - 15 October 2018
" the vehicle was a bit scratched in places "
" the vehicle was a bit scratched in places "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANTA ANA, US - Reviewed by YURY - 14 October 2018
" I like to cooperate with Alamo "
" I used Alamo 5 time. I am very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DOUG - 14 October 2018
" I've had some bad experiences in the past when hiring cars abroad but have used Auto Europe for several years now with various car hire suppliers and can honestly say that I have never had a problem. Having the pre-paid Auto Europe voucher to present at pick up does seem to smooth the process somewhat. "
" The car rental building at Las Vegas is huge with every car-hire company that has ever been seemingly represented. The Alamo outlet was well signed and easy to locate and although it appeared extremely busy the availability of automated check-in machines reduced the queues for people like us who prefer human interaction and we were seen within quarter of an hour. Check in was very smooth, the clerk was very helpful and friendly and although many additional options (additional insurance, change to SUV/4x4, GPS, prepaid fuel etc) were offered, as expected, we made it iobvious that we were not interested they were not laboured upon and our paperwork was sorted very promptly. We were given clear instructions about how and where to go to pick up our vehicle (on the next floor up) and once there the handover took place with the minimum of fuss. The rep was helpful and able to answer all of my queries (how to adjust the seat, where does the key go etc.) - he even advised us that we had been given an upgrade free of charge - which was nice! Returning the car was also verey smooth - the route is very well signposted once you hit the airport road - you can't really go wrong. Again the staff were friendly and helpful directing you to exactly where they wanted you to park and walking round the car with you once they'd checked the mileage and fuel etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 14 October 2018
" It does what it says on the tin. "
" Why are the vehicles not thoroughly checked before releasing to the public. Our fist vehicle had a warning light on even before we got out of the pick up area !! Why did we have to do all the running about to get the vehicle changed, hot dark and sweaty. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAMPA, US - Reviewed by LISA - 14 October 2018
" Easy, professional, no hassle, friendly rental. "
" Easy, professional, no hassle, friendly rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RODNEY - 14 October 2018
" I have also used Auto Europe in France earlier this year, I think that they are really good value for money. The only complaint would be the type of car didn't match any of the ones in the original list. I will still use Auto Europe in the future though. "
" The lady at the airport check in was very efficient and signing the paperwork very quick. The car that I ordered was a small SUV, Rav 4 or similar, the only choices in the car collection were cars like Nissan saloons, which is what I had. I would have preferred at least to have had some kind of SUV. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARK - 14 October 2018
" no hasell when picked car up showed voucher to alamo and got car straight away.thank you "
" very freindly staff at alamo thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by RAY - 14 October 2018
" All good apart from the above, they should learn by now that after an 11 hour transatlantic flight the last thing you need is someone trying to convince you that you need extra cover etc. "
" No problems apart from the usual upwelling you get from the counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by GRAHAM - 13 October 2018
" After a nine hour flight the last thing you need is a bad rental car experience. Over more than twenty years of renting from Alamo I know who I can trust so that the first few hours of my vacation will be a joyful one. I am not connected to Alamo in any way. Just the honest truth, credit where credit is due. "
" My experience with Alamo spans more than twenty years. Alamo have been consistently good throughout this time. Only once have I needed to change a rental at the time of collection due the previous user being a smoker, but that was more than ten years ago. Alamo may not be the cheapest, but in my experience Alamo are the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PETER - 13 October 2018
" Autoeurope are very good and I feel confident using them. Alamo were just trying to grab money in a very distasteful way. They need to respect the cover we had already and not be so petty and grabbing. "
" I found the Alamo man in San Francisco harsh. He was trying to sell us extra insurance for windscreen and something else. I said I have all that but he said yes with autoeurope but not with Alamo. We'd not slept for 24 hours and this was the welcome you get. He was awful. We declined his offer. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by MICHAEL - 13 October 2018
" see above "
" First class no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 13 October 2018
" All good. "
" Everything went very smoothly. No issues at all. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 12 October 2018
" Excellent service with a competitive price. "
" Checked in online prior to arrival and went direct to the garage, this potentially saved a lot of time and hassle. In the past we have had to wait upwards of an hour at the Alamo counter. Good service and good car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHARLOTTE, US - Reviewed by CHARLES - 12 October 2018
" No issues with auto europe. "
" I was billed an additional $258 for an upgrade that I did not receive. I am in the process trying to stop or retrieve the monies. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ROYSTON - 12 October 2018
" The only problem I had was trying to rebook after cancelling my original booking. The chap had no idea whatsoever, I had to repeat every single letter or number.at the finish I to,d him to forget it and booked on line. That phone call cost me ten pounds. "
" As always there everything went smoothly, nice car and hardly any waiting.. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by KEITH - 12 October 2018
" Easy to book, easy to upgrade, good overall package. "
" Pick up was not very good. Counter staff made no attempt to explain San Francisco's complicated toll scheme, though a piece of paper was later found inside their terms and conditions. On collecting the vehicle, we were led to the car and told the key was in it, no help or guidance at all, particularly as it was a new keyless ignition. On inspection, there were scratches, so we had to go back and were told to sort it with someone else at the gate... "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
REDWOOD CITY, US - Reviewed by ANTHONY - 11 October 2018
" the experience was good. the staff was friendly and not pushy. "
" so far so good and hope it will stay that way. and that we will not get an unexpected charge against our credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by SCOTT - 11 October 2018
" AS ABOVE COMMENTS. "
" EXCELLENT SERVICE. FREE UPGRADE OF CAR WITHOUT EVEN ASKING FOR IT. A PLEASURE TO DO BUSINESS WITH YOU AN ALSMO. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 11 October 2018
" Excellent price and service regularly travel to USA May and September will certainly book through you again "
" Fast and efficient as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 11 October 2018
" From my experience, Alamo is the best US hire company and in most cases the cheapest "
" Alomo supplied the vehicle and was given a free upgrade which was nice. No problems at all. Checkin -in online at Alamo made the pick-up quick and easy we were on our way in under 10 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by BARRY - 11 October 2018
" ok "
" Good except that the details from Auto Europe stated cover for breakdown , tyres etc and Alamo said it was not with them some what concerning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by VICTOR - 11 October 2018
" Alamo were their usual obliging selves on the return of the vehicle, but need to be educated more on the product YOU are selling in order to speed up the counter service when picking up the vehicle, instead of trying to sell coverages which were already in place "
" Overall happy this time, with no slow puncture and no oil or brake warnings. Biggest problem was that counter staff were not aware of the coverage we had purchased from you and was trying to sell us the protections again!! Otherwise O.K. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by BENJAMIN - 10 October 2018
" Very happy, pricing and service was right and therefore I would jaw auto Europe again on my next trip. I like the fact everything is included, the car, the insurance and the excess wavers etc, it's very helpful to see the end price from the start. This kind of clarity ensures I will be a returning customer. Auto Europe well done. "
" Great service, the car was brilliant and they gave me a choice. The most important part was no hidden extras or issues when returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAMES - 10 October 2018
" We had a great time and enjoyed driving the car. "
" Efficient return, very quick. Collection of vehicle however took a while as the queue was out the door "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RAY - 10 October 2018
" Just so easy "
" So easygoing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CHRISTOPHER - 09 October 2018
" Smooth car hiring experience - very good. "
" Efficient and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DENVER, US - Reviewed by ALAN - 09 October 2018
" Car was ready on my arrival and the paper work also. "
" Very good alround service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NIGEL - 09 October 2018
" thank you for a great service and i shall be using you again ,, First time in 10 year hassle free car hire "
" excellent customer service with martin i think he was called .. first time i have hired a car with no hassle or delays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROY - 09 October 2018
" I was pleased with the ease and use of your system it is such a shame that Alamo have no customer service. "
" There was no help on arrival told to pick a car from the line. We took the time to check and asked specifically whether the nissan ultima was an economy car and was told it was. It is not it is a family car they now want to charge $58 approx for the upgrade, this will be a dispute with my credit card company not going to pay when we asked before rental. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by RICHARD - 09 October 2018
" Overall, very saitsfactory "
" Efficient service but car provided with dirty interior windscreen and no washer fluid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DALLAS, US - Reviewed by LITAL - 08 October 2018
" Great stuff and fast service! A+++ "
" Fast service, friendly stuff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TREVOR - 08 October 2018
" Drove 1400 miles and the sat nav I requested enabled us to find locations very easily. "
" Everything went to plan during our holiday with the hire car which was an upgrade to the model I ordered and comfortable to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by JONATHAN - 07 October 2018
" Easy to book, friendly and efficient staff. Just don't expect to get a nice new car in Detroit. "
" Old cars, very limited choice. DTW is where rental cars go to die. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by KIRILL - 07 October 2018
" Best USA prices "
" Car was not very clean. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by BRIAN - 07 October 2018
" From pick up in San Francisco to drop off at Los Angeles the whole experience was faultless with very efficient service -car provided was fantastic, "
" WHOLE EXPERIENCE WAS SUPERB "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by MALCOLM - 07 October 2018
" you are very good! "
" kept waiting over 1 hour! had to go to desk and go through booking, i had checked in on line! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by JO - 06 October 2018
" Happy with Auto Europe "
" Pick up Orlando and dropping off at Cape Canaveral. They did not want me to upgrade or take a decent car basically because it was not coming back to Orlando "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WAYNE - 06 October 2018
" Good selection of companies, easy comparison charts and all vehicles for USA include insurance package which is ideal "
" Easy pickup from Airport, good selection of cars, no hassle self check in terminals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KANSAS CITY, US - Reviewed by SUSAN - 06 October 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CARR - 06 October 2018
" Great service all around. "
" Great service all around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAVANNAH, US - Reviewed by ALISTAIR - 06 October 2018
" Quite happy with your service and prices, and the inclusion of all charges up front meaning I have certainty of the rental cost up front. "
" The original car was filthy on the inside, especially both front seats. I collected the car at night, so I did not see this until the following day, and was not prepared to sit in it for 4 weeks, so I returned to the airport to get a replacement vehicle. The replacement vehicle had some serious tyre damage which I did not notice at pickup, but when I brought it to their attention on return, they told me that they were aware of that damage, so it seems they are quite happy to rent cars with potentially dangerous faults without even advising their customers. Had there been an accident in that car, there would have been a potentially huge lawsuit to settle! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
OMAHA, US - Reviewed by GERRARD - 06 October 2018
" Overall a positive experience "
" Alamo generally are the most economical choice for car hire, and were on this occasion. The process was very straightforward. Alamo staff were courteous and efficient. A few spots in the car where the cleaning crew had missed, but this was very minor. Return was again very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MICHAEL - 06 October 2018
" Very happy with all elements of our experience. "
" We were very happy with our car rental experience with you. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDWARD - 05 October 2018
" Very efficient very good value "
" Check in clerk at LAX assumed we knew everything including having to go to a different desk to have GPS activated. He was more concerned with up selling than walking us through the process. Having taken the 2nd drivers details he even failed to enter them onto the paperwork resulting in yet another return visit to his counter, thereby in all increasing our departure time by approx 25 mins. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BARRY - 05 October 2018
" Once we had exchanged the car with the wore wheel bearing we were given a Camry which was comfortable and delivered good mpg. "
" Initial car offered was covered with dents and scratches. The second car had 49,000 miles on the clock which we accepted. However this had to be exchanged 5 days later due to a failing rear wheel bearing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by PAUL - 05 October 2018
" Efficient staff. Easy collect and drop off with good choice of vehicles. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MYRTLE BEACH, US - Reviewed by REBECCA - 05 October 2018
" Easy booking. "
" Initially we had an upgrade because they didn't have any cars in the category we requested, but I wasn't pleased with the vehicle because it was internally quite dirty and I didn't feel confident driving it. However, they very kindly found me another vehicle that I could drive and changed it without any difficulty. Really friendly and helpful staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by IAN - 05 October 2018
" Always use you! "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MICHAEL - 04 October 2018
" I was very impressed with the price and the fact that everything was included- No extras to pay on pickup- very refreshing "
" On returning the car I was charged for a GPS which should have been included. When I pointed this out it was quickly rectified. I was impressed with the overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 04 October 2018
" Yes easy to book, prices competitive. "
" Alamo has always been good. No queuing in terminal, if previously checked in on line. Straight to the car pick up area. Safes a lot of time and hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 04 October 2018
" Free upgrade would always be nice ,I've always booked through auto Europe every time we've gone to Orlando . "
" Very fast and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by PETER - 04 October 2018
" Check in staff very helpful "
" Very good service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 04 October 2018
" Will always use Alamo "
" Smooth,helpful "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 03 October 2018
" Yes "
" Good service maybe a bit to relaxed "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RICHARD - 03 October 2018
" Already booked to use Alamo again on our next trip, cannot praise them highly enough. "
" Great company to do business with. No hassles no stress, just what you need after a long flight. Everyone was really helpful and didn't make you feel like an idiot if you don't understand something or ask a question. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DEREK - 02 October 2018
" Online booking was very easy - best price that I could find, with better than most insurance cover, and no unexpected add-ons. Alamo collection, service and return were all effortless and seamless. My second US trip using Auto Europe and will definately use again. "
" Very good experience. Collection easy - no hard sell at the counter. 1st car selected was stopped at check out as it had been logged as having a brake fault. Manager offered a free upgrade on the spot to a choice of Premium SUVs (inc factory fit sat nav) when I had booked a standard (non sat nav) Full size SUV. Return couldn't have been easier. Drive in, get out - agent scans vehicle VIN bar code on door pillar and prints out receipt from hand held device there and then. Shuttle buses both way were excellent - virtually no waits. Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIMOTHY - 02 October 2018
" Brilliant from online booking,collection and return of car.Wish it was like this every rental.Thanks for excellent service. "
" Alamo rental was brilliant and easy after a long day.None of the usual rip off extras ,a easy 10.well done alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BRIAN - 02 October 2018
" Good car/costs and service. "
" Easy collection with a little help using terminal, very quick, choice of near brand new car, drop off even quicker. I had a query with final bill, this was easily dealt with by way of free-phone call. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ERIC - 02 October 2018
" Whole process from on-line booking to picking up the car was a breeze. "
" Very popular rental company so long queue to pick up vehicle, maybe they should have more service staff available for such times. Vehicle was clean, but a bit disconcerting to have sticker markers across each door lock - maybe had some sort of repair but ought to have been better removed. Staff friendly and not forceful in promoting additional extras that I did not want, kindly offered free upgrade as type of vehicle I rented was not available. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW ORLEANS, US - Reviewed by IVO AMILCAR - 01 October 2018
" Very good experience but car body damaged and fees of one way very expensive thinking that I was driving a car from Texas so probably somebody has paid the fee before and car not returned back. "
" Very happy with the experience but the car had a bad smell inside and plenty of scratches, dents and damages on the body that I had to mention at the start and I had no proof that it has been updated on system. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ANDREW - 01 October 2018
" i found the prices quoted by auto europe very good and with the extra cover supplied was excellent value shall use again when looking to hire car. "
" easy quick pick up of car no problems or hold ups "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANDREW - 01 October 2018
" good "
" very easy and lots of help from staff at the start (eg finding and setting up GPS) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RICHARD - 01 October 2018
" Only ever use Alamo when hiring a car in USA as service is always excellent "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RUSSELL - 01 October 2018
" Auto Europe may not be the cheapest but they are very competitive and provide a high standard of customer service which is ultimately what counts. "
" The initial hire process was a little 'bumpy' because there was an issue relating to the fact that you had taken the booking and yet then chose to inform me on the morning of travel that my reservation had been "suspended" and that I was required to go through a number of security checks despite having hired from you before. These security checks would have involved me sending you a copy of my passport and credit cards in an email, something that I am loathed to do even for government authorities. However, following an email from myself the matter was quickly resolved, Auto Europe displaying the high level of customer service that I had expected. I have used your services several times as indeed have many of my friends and you are regarded as being amongst the best, if not the best, for overseas car hire. Collecting the vehicle from Alamo in Boston was painless and the level of customer service excellent, as indeed it has been when I have hired through Alamo or been with friends who have hired through Alamo. Sadly though that level of customer service was severely lacking when it came to issues that were experienced during the hire. The rear luggage compartment cover was missing which presented a security issue; I emailed about this but failed to receive a reply. I then had to return to the UK briefly and asked whether my Father could be put on the policy or whether I could return the cart Alamo and park it there - I was not asking or a refund - and pick it up again upon my return to Boston to save any messing around; I did not receive a reply. I will not bore you with the email chain that ensued suffice to say that when I returned the vehicle Alamo were extremely apologetic and admitted liability, indeed both the 'return check out' lady and the supervisor were dismayed and embarrassed by the appalling lack of customer service. However, what makes the matter all the more infuriating is that, because Alamo had failed dismally to deal with the matter and because the email that I finally received also failed to deal with the matter, I emailed their CEO Pamela Nicholson and, guess what, she failed to reply. I emailed again and yet again received no reply. Given the absolutely pathetic level of service it would appear that Ms Nicholson has her cranium well and truly inserted in her anal cavity and cares not about customer service but more about her pay check which she receives for, what would appear to be, doing little or nothing. I have just sent an email to Mr. Nestor and am awaiting a reply, I will not be holding my breath though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JONATHAN - 30 September 2018
" Would be perfect if able to provide all the info to Alamo before pick up (driving licence numbers, address etc) to expedite pick up "
" Automated machines at pick up took a long time to enter all required information. The vehicle chosen had quite a bit of minor damage which isn't expected from a rental car "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN JOSE, US - Reviewed by CLAIRE - 30 September 2018
" The booking online was quick and easy "
" The initial pick up meant a long wait as the self check in kiosks were not working. Also the car was dirty outside which made it difficult to see in the sun sometimes. We had to stop and clean the windows using bottled water. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DOUGLAS - 30 September 2018
" Fine "
" All charges up front are clear No hard sell at all Quiet check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by SIMON - 30 September 2018
" Easy transaction "
" Very positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KAMRAN - 30 September 2018
" Would use this service again and Alamo. "
" Perfect, easy to use service, no up selling by local staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EL PASO, US - Reviewed by ROBERT - 30 September 2018
" First time I have used Auto Europe in the USA - best price that I could get online. No problems at all and would definitely use them again "
" Everything went well, good customer service - a choice of two cars. Appreciated that there was no attempt to "upsell" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by QUENTIN - 30 September 2018
" quick and easy "
" quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 30 September 2018
" The car was satisfactory, the experience was aweful. "
" Asked for vehicle with GPS, received one in a bag, cost £158 for the hire, even though there was one already as standard in the car, also spent 20-30 minutes areguing with the guy as he was trying to upgrade my car even after repeatedly telling him the one I ordered was sufficient for purpose. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TAMPA, US - Reviewed by WILLIAM - 30 September 2018
" Could not fault them "
" Could not fault them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by DAVID - 30 September 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 29 September 2018
" I have hired cars on four previous occasions with other companies & have been pushed to pay more insure more, have always found it to be a very unpleasant experience. With Alamo it was a very positive experience, would thoroughly recommend ALAMO. "
" Very smooth, quick documentation check at Alamo desk, quick walk to car, keys on dash already to go "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by FREDERICK - 28 September 2018
" Booking,pick up & drop off effortless. Reasonable prices & seemingly adequate insurance. (Never know until you make a claim). "
" Unless something untoward happens now I am back (eg unexpected charges on my credit card) I had a fuss free experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ALAN - 28 September 2018
" Great service, car was not the best "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by JANE - 28 September 2018
" Very happy with Alamo. Would defo use again. "
" Pick up was easy, no pushy sales talk, explained everything clearly about tolls. Booking initially was for a Toyota rav 4 SUV, but it does state they may provide you with similar. We got a Bissan Rogue which was just fantastic and had everything we needed. On return the process again was very smooth, car was returned and we got the shuttle back to the airport. Would defo use Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 27 September 2018
" Had no problems apart from mentioned above. Car ran fine and served its purpose, happy customer. "
" The service offered the option to make your own car choice from the lot so I chose a car, loaded my luggage and then found there was no key in the car. I had to call over an attendant who confirmed the key was missing so then I had to move everything over to another car and finally got away. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by STUART - 27 September 2018
" Excellent "
" No hassle at the counter selection of cars available in our paid for section. Low mileage car in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 27 September 2018
" Apart from the 2 faults with the car, I enjoyed driving the Nissan Maxima, especially as it was equipped with a sun roof! Overall, I feel I got excellent value. "
" I thought the price was very competitive. Arriving at Alamo LAX, the vehicle I wanted wasn't available. I asked if one could be found and an obliging young man arrived with one, shortly after. The car was ideal; however, every 4 days the o/s rear tyre required air which was a little perplexing. Also, the front, n/s plastic bumper was prone to coming loose due to faulty clips. It was easily pushed back but I had to keep an eye on it. I reported both 'faults' on returning to LAX and had a verbal apology. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by DAVID - 26 September 2018
" Would definitely recommend Alamo for USA drive holidays. "
" Overall very good but did not like aggressive upgrade tactics of desk staff member. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAULINE - 26 September 2018
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 26 September 2018
" Experience once again soured by rental car counter staff attempting to apply additional charges not agreed to. "
" When dropping car off the agent noted that prepaid fuel had been included on the agreement. I had not requested or agreed to this at pick up and the agent at the counter did not mention it being added. Not knowing anything about this I had returned the car full of fuel. I had to go to a customer service point at drop off to have the prepayment charge removed. Fortunately neither the charge nor the credit have yet appeared on my credit card. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by DANIEL - 26 September 2018
" Unreasonable class categorisation. I rented a Mustang or similar, and was given a mini cooper. I understand I cannot reserve a particular model but for the premium paid I expected maybe a Chevy or dodge, not a mini cooper. Only after much complaint did they agree to give me a Dodge challenger but it was hard top, when I ideally would have had convertible. "
" Unreasonable class categorisation. I rented a Mustang or similar, and was given a mini cooper. I understand I cannot reserve a particular model but for the premium paid I expected maybe a Chevy or dodge, not a mini cooper. Only after much complaint did they agree to give me a Dodge challenger but it was hard top, when I ideally would have had convertible. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by MARK - 26 September 2018
" Booking through autoeurope was easy and a great price. "
" Huge queue at Seattle downtown location. Took nearly one hour after scheduled collection to get car. Staff insisted on having a local address for correspondence despite visiting from the UK. Car dirty and covered in numerous light scratches. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
RAPID CITY, US - Reviewed by IAN - 25 September 2018
" I particularly appreciated the Auto Europe bundled insurance, which meant I didn't need to purchase separate excess insurance. The whole booking process was smooth, and all the charges were clear. "
" Almost everything to do with the Car Hire experience was fantastic. I wish I could have shipped the vehicle back to the UK, it was that good. Caveat: I provided a VISA credit for the 'security' against damage, and requested that I preferred to use a different, pre-paid card for the final one-way charge, etc at the end of the hire period. However, when I returned the vehicle this option was denied and Alamo simply took the outstanding charges from the VISA credit card that I did not want to do. The prepaid card would have provided a better exchange rate than the credit card. I did not like this, but there was no option. I didn't like the forced payment method. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TIMOTHY - 25 September 2018
" Good prices. "
" I don't think the pre-paid fueling is explained adequately. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 25 September 2018
" So easy its not a chore . "
" Very smooth and easy process , thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 25 September 2018
" We would recommend "
" Excellent from the start "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 24 September 2018
" Good value , a very nice car "
" First time traveling where the are gantry toll collection, And didn't feel we were explained about it properly, just offered the reader and will now have to pay the highest charges !!!!a lesson learned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by IAN - 24 September 2018
" Auto Europe are very good, easy to change your car once booked "
" The price quoted for pre pay petrol on your rental agreement is lower that what you have to actual pay when you drop your car off. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by RUSSELL - 24 September 2018
" As above "
" Very efficient pick up & drop off. Car could have been cleaner internally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by BRIAN - 24 September 2018
" Do not get what you pay for. And then add on additional charge for GPS and clearly the Impala had not been serviced. "
" Car downgraded from Nissan Maxima to Chevrolet Impala. So had to pay $147.00 to hire a GPS. I have checked US Spec for Maxima and the whole range comes with built in GPS. the Altima does no. After 4 days the Impala Service/Oil change warning light came on and I had to waste over half a day of my holiday exchanging the Impala at Alamo in Las Vegas. And guess what we got a Nissan Maxima with built in GPS. So as you can see I am a very disappointed customer. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by BRIAN - 24 September 2018
" Have used autos europe for the past three years and they are absolutely exceptional - service great, car peefect everything about company is more than good - will always use - many thanks "
" Have used for the past three years and must say will only use you as each time it has been exceptional service, many thanks keep up the good work "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 24 September 2018
" Overall very happy with autoeurope "
" Very poor customer service on collection, staff member was unfriendly and unhelpful, and pressurised me into buying additional insurances saying autoeuropes all inclusive insurance wasn't actually all inclusive. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 23 September 2018
" My experience with Auto Europe was excellent, I will definitely use them again. "
" No problem with Almo, no pressure to buy extra insurance which I like, the guy we delt with was really friendly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 23 September 2018
" Easy check in by very helpful staff, outstanding check out on return again with very helpful staff. good clean comfortable car - cannot fault the whole experience - well done "
" Easy check in by very helpful staff, outstanding check out on return again with very helpful staff. good clean comfortable car - cannot fault the whole experience - well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 22 September 2018
" Auto Europe experience was very good. Easy to book and fair prices "
" Rather 'blunt' and 'to the point' personnel at the counter but they seemed efficient. . However, no one gave any instructions or offerred any help re te controls on the car . I had to ask a few questions to a guy who was near the car. Biggest disappointment was that the car didn't have a sat.nav. GPS , which for this standard if car I found strange. The counter staff never offered one, so I had assumed there would be one . On the return , again a blunt person . I advised that I had brought the car back a day early. They just asked if I wanted an invoice or one to be emailed. Told me to leave keys in car - nothing else. Very strange as I expected them to examine the car "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PHILIP - 22 September 2018
" Almost always use Auto Europe. Like the way you have made zero excess more available "
" We had trouble with the the check in machines validating our licenses "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GUY - 22 September 2018
" You provide a good range of prices to compare and the price I decided on with Alamo was excellent. Dealing with you was very easy, this was my first time with you but it wont be the last. "
" Overall it was excellent. The only little niggle was that the car wasn't completely clean when we picked it up. There were a few marks on the seats and someone had spilled a drink which had dried sticky. Also I was expecting a full tank of fuel on pick up and the car was just below a quarter full. OK it was explained to me but I wasn't counting on refuelling in a strange city before I could get going. Minor niggles because on the whole they were excellent to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MINNEAPOLIS, US - Reviewed by KENNETH - 22 September 2018
" See above "
" checking in at the desk on pick-up was fine but the lady showing us the cars was not at all helpful. she did not come to the car with us but just pointed to an area and said take any one. we did not know if the car was petrol or diesel so had to ask. we also had to point out mark on the side of the car which she said was packing tape from when it was new! The car could have been cleaner. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by JOHN - 22 September 2018
" Simple efficient system "
" Counter staff a little slow and not over pushy regarding add ons. Drop off very efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by JAMES - 21 September 2018
" please check with alamo about basic roadside assistance so others do not share my experience. apart from first day experience it went very well. "
" We got to pickup counter and we are told the basic roadside assistance stated on voucher was not valid and we would have to buy roadside from them, so i would check with alamo to see why , The first car had a tyre and warning light issue and we changed it for a small truck the next day which ran great. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CHRISTOPHER - 21 September 2018
" Wouldn't hesitate to use Autoeurope and Alamo in the future "
" Going straight to the garage and removing another queue after a long flight was brilliant Getting a Hybrid car saving fuel cost was the icing on the cake Highly delighted with everything from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 21 September 2018
" Good deal from Auto Europe for my 3 week hire. Cheaper than Alamo's own website. "
" Absolutely no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANAHEIM, US - Reviewed by MICHAEL - 20 September 2018
" Used this company quite a few times and always been satisfied "
" Pick up address had moves and I was not informed of new address "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEPHEN - 20 September 2018
" Excellent service after a 9 hr flight, also plenty of counter staff available so the queue moved quickly. "
" see below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by JAMES - 20 September 2018
" Staff helpful and friendly would use again "
" All went well. Car very good and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 20 September 2018
" Always recommend Alamo and Auto Europe ,have used them both many times "
" No problems ,Checked in 9online,slipped the counter ,straight to garage ,all done in 5 mins "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOE - 20 September 2018
" Drop off and pick up was very smooth and quick. No dramas at all "
" The only issue I had is: since dropping the vehicle off I have now had £50 charged to my card and I'm Unsure what for? Could you please advise? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by WILLIAM IAN - 19 September 2018
" bad experience with the cruise control "
" the guy at the desk insisted i was not covered(which i was) for windshield,breakdown,cdw,ect and tried to get me to buy all the extras including satnav(which was in the car )but the worst thing was driving along at 55 mph on the freeway with the cruise control on, the car suddenly put on the FULL brakes with nothing in front of me it slide sideways with cars behind me swivering around me ,i was the worst experience of my life we were afraid to drive the car again,we told the people at the alamo who were not that bothered. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by PETER - 19 September 2018
" As above --- will use auto-europe again, and will preferentially try and choose Alamo "
" Very fast and efficient service at pickup desk. No high pressure sales re: additional products - which was appreciated. We took out extra car replacement cover in case of breakdown - which unfortunately we experienced. Help desk provided us with a replacement vehicle within 3-4 hrs. Excellent service. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LEE - 19 September 2018
" You are told to just pick any car on arrival in the car park "
" The in car charging units at the rear did not work they began to smoke. Apart from that it was a good vehicle to drive "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RICHARD - 19 September 2018
" The experience was stress free-when you get off a 7 hour flight you need a smooth hassle free transition which Auto Europe and Alamo provided. "
" The rental from start to finish was possibly the best I have encountered.5 star. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by PATRICK - 19 September 2018
" Good overall experience. Good service, pricing, and convenience. "
" Good overall experience. Will use Alamo again when in Tampa next time "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ALAN - 19 September 2018
" Quick and efficient "
" Pre registering very helpful saved time at counter. Also SunPass Toll system very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by VICTOR - 18 September 2018
" See above for this year "
" The counter staff member tried to sell me an upgrade as usual, which was not required this time, and the vehicle I eventually had possessed a slow puncture in the nearside back tyre which needed pumping up twice during the weeks hire. I do believe that Alamo's standards have been dropping over the last 4 years or so, since: in the past, I have had another occasion when the tyre pressure was low in 2 tyres, and an instance when the brake fluid was too low. Both times after reaching my destination for the holiday. With the brake problem, I e-mailed Alamo, only to receive an instantaneous response telling me that the person concerned was away on holiday until some time in August (at the time we were on holiday in Florida in October!). Luckily on ringing the emergency number I ended up speaking to a gentleman by the name of "Jacob" in Canada who within 2days organised someone to bring to me a replacement taking the imperfect vehicle away with him on a "flatbed truck". Other than these inconveniences, I seem to fare quite well. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by JOHN - 18 September 2018
" Booking easy h@ve to plan when you book prices vary so much. "
" Much better than dollar Good selection of cars on arrival good efficient service on return "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PHILIP - 18 September 2018
" Very good service and back up with plenty of information available. "
" Simple and very easy to use and contact them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 18 September 2018
" See above "
" Was issued a car one grade below the grade booked. Poor customer service and then tried to charge for refuelling when car was returned with more fuel than at pick up. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 17 September 2018
" See above "
" Prompt service at pickup and at drop off. No problems with the car. I'd very much prefer not to have to deal with upwelling additional insurance at the point of pick up though, it does feel to pressurised. Same goes for return fuel empty / full situation. Both of these could be clear options as part of the online booking process. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by NIZANOORDIN - 17 September 2018
" The choices offered by Alamo desk were slightly better than the website, but overall the process was easy "
" Our first car had to be recalled as it had an issue. Thankfully, this was identified before we left the compound. To compensate us Alamo provided us with a full tank of petrol. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by NICHOLAS - 17 September 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DENVER, US - Reviewed by WILLEM - 17 September 2018
" As always, your offer of a good price with all insurances is superb "
" They gave me a free choice to select any vehicle, so I took a large van which was a delight to drive through the Rocky Mountains "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DIANE - 17 September 2018
" Easy on line booking and, apart from very long queue at airport desk, a positive experience. "
" Very long queue at counter on arrival at airport desk. All other aspects positive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RICKY - 16 September 2018
" Quiet straight forward Once you get over phone call "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 16 September 2018
" Have used Alamo every year at Mco and the service is excellent "
" Excellent service has to be the best at Mco "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by CHRISTOPHER - 16 September 2018
" N "
" Huuuhyyg "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ROSETTA - 16 September 2018
" I felt pleased with the information on the voucher paperwork, it was comforting to know I could contact someone for help and advice. "
" I was pleased not to have pressure to put add-ons. I was offered extras like a toll pass "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by BARRY - 15 September 2018
" Nic team good service "
" Nice staff good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 15 September 2018
" Alamo has a better choice of cars at all grades "
" Hi The overall car and drop off was very good. When I got there they didn't know how to read a UK licence to the extent they said my licence had expired,I had a terrible time trying to convince them that my truck licence had expired and not my car licence That was a horrible experience at Alamo . Apart from that I will be using your service again as I loved the idea of no access deposit , the car had high milage but was still a good car "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DENNIS - 15 September 2018
" Excellent service,easy rental "
" Had a choice of cars instead of getting the one given "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DUNCAN - 14 September 2018
" All went smoothly "
" No hidden extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 13 September 2018
" No problem with auto europe as price good wirh no hidden charges and choice. "
" We picked up the suv on the Monday evening, parked up for the night at the hotel in san francisco . Following morning drove rhe car for 10 miles or so when the engine management light came on and car went into limp mode. Managed to park up but then took an eternity to contact alamo and get a response. When they did respond they told us we would have to wait 3 hours for a replacement. This was unacceptable. They then told us we could drive to Enterprise who could give us a replacement vehicle which was a few miles away. This we did but no one there. Finally given replacement vehicle but of an inferior category. Lidged a xomplaint when dropping off vehicle at San Diego. Not happy. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MIAMI, US - Reviewed by TREVOR - 13 September 2018
" Everything went smoothly from the time of picking up the car to the drop off. "
" Everything went smoothly from the time of picking up the car to the drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PROVIDENCE, US - Reviewed by PHILIP - 13 September 2018
" No problems- happy with service "
" No problems- happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by PAUL - 13 September 2018
" plain sailing and a great deal. Thank you "
" Great and friendly. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DIEGO - 12 September 2018
" all good, exactly as you would like it to work out... "
" all good, exactly as you would like it to work out... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICK - 11 September 2018
" Generally good, no hassle, would have no hesitation in doing again "
" Overall good, consistent with previous rentals from Alamo. Also consistent however is difficulty in Alamo no being set up to deal with "out of ordinary" events - in my case credit card used for booking expired during booking period and system would not allow new cards to be loaded so automatic toll payment option could not be sorted. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEVE - 10 September 2018
" Very quick pick up, not pushy on extras and hassle free drop off. "
" 3rd time with Alamo and wouldn't go anywhere else. Service is 2nd to none. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARIUS - 09 September 2018
" everything good "
" more car to choose from "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 08 September 2018
" Always good prices via Autoeurope. "
" Good, no fuss service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RUSSELL - 07 September 2018
" all good - nothing to report "
" nothing to report - all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NORMAN - 06 September 2018
" Only issue I had and it wasn't a problem was the car I'd booked wasn't there so I'd to take a larger vehicle which I didn't need as there was only 3 off us and I had a 7 seater "
" On the face of it very good I've used Alamo before and no problems both times "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GEOFFREY - 06 September 2018
" The service provided by Alamo was exceptional "
" As usual the service provided by Alamo was exceptional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 06 September 2018
" Great service, great price "
" Hassle free pick up and drop-off, very close to terminal in main building "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ALAN - 06 September 2018
" I would always use Alamo as their cars are always first class "
" I use Alamo every year when I visit the states and have never been disappointed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 06 September 2018
" Have used alamo for the last 5 years and in the usa there is zero excess for peace of mind included and they always let me choose the car i want within the range i have paid for,superb. "
" Always a straight forward process with alamo in the usa. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by BARRY - 06 September 2018
" Good price for the car, and efficient service "
" Queue of over an hour to collect a car that was already booked. Staff were very pleasant but this should be a 5-10 minute process and severely affects the ongoing timescales for the journey. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MARTIN - 05 September 2018
" Nice car, good price, easy drop off "
" Some confusion around which desk I had to go to at LAX. I had checked in on line and was still told to go to check in ?? "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 05 September 2018
" All good - very easy thank you. "
" All the service was great. It was only the girl at the area who first showed us to the car, as 'indifferent' and not really interested in whether we were all set and knew what to do. All other staff and the vehicle, were great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by NARAYAN - 05 September 2018
" A pleasure to deal with both at pick up and drop off. Very efficient process. We were delighted with the whole experience. "
" Smooth and professional, just what you need from a car rental company. The car was in great shape and was trouble free for the nearly 40 days we had it all across Southwest USA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by ERIC - 05 September 2018
" Thanks! "
" Very pleased with everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALDINA - 05 September 2018
" Positive experience "
" Very good service. Would have liked a better choice of cars on arrival and a slightly better quality of car for what we paid. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 04 September 2018
" Great "
" This is the second time we used Alamo and went back because of the ease and speed of service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 04 September 2018
" Great experience but should include SatNav as standard. "
" Paid for an upgraded SUV; but no need, should have paid for the standard SUV, as I was told to pick any SUV in the SUV bays. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by IAN - 04 September 2018
" Best price and hassle free. "
" Quick and hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ELLEN - 04 September 2018
" Easy to book, good value, no hidden fees discovered so far - my go to website when booking cars. "
" Great cars, nice people, good value. I would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROLAND - 04 September 2018
" All very smooth. "
" It was all very efficient with no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by FICHARD IAN - 04 September 2018
" Good "
" Efficient friendly staff clean comfortable car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by VIC - 03 September 2018
" Overall very satisfied but intrigued by an additional payment being taken "
" We were offered an upgrade at no extra cost. I paid for an additional driver and this was taken by Alamo on 28 August. However an additional £43 was taken on the 1st September. The car was returned with a full tank of petrol. Can you please advise what this additional amount was for. Also I notice that the return date on the form was 28th August when I actually booked until 31 August. Your observations Would be appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by NEIL - 03 September 2018
" Would definitely consider using again "
" Didn't feel pressured to take any upgraded insurance or car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BEN - 03 September 2018
" The price agreed on Auto Europe seems to have little or no alignment with the final price paid. "
" Felt a bit fleeced to be honest. After a long flight from the UK with 2 young fractious kids I was fairly aggressively and misleadingly upsold to a larger car with no clear indication of the increased cost. Right at the end I found out Alamo were trying to charge me about 400% more than the agreed price, from about £210 to about £750. After complaining I managed to get this reduced to about £660 but still left a bad taste in the mouth. I'm sure if I'd been on my own I would have insisted on the original deal, but didn't feel it was possible at the time. Was also annoyed that a transponder for tolls (which should have totalled $2 for the usage) was added for $20, at no point was I told the price was a flat upfront fee. I was expecting to pay whatever usage was flagged by the tolls scanning the transponder. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by BRENDAN - 03 September 2018
" Will definately do it again... "
" Great car (they gave me a Chevy Impala premier) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by SALWAN - 03 September 2018
" Very satisfied with the service. They take away the fear of uncertainity and encourage you to use their services all the time. I will only be using this company from now on. "
" The service was open and transparent. There were no hidden charges and that is excellent. The rental company was very good and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by NICHOLAS - 03 September 2018
" The Car smelled of Smoke, The windscreen washer bottle was split so couldn't wash the screen, the boot was faulty, and the seatbelt on the drivers side didn't work properly. "
" The Car smelled of Smoke, The windscreen washer bottle was split so couldn't wash the screen, the boot was faulty, and the seatbelt on the drivers side didn't work properly. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by PAUL - 02 September 2018
" Very glad I had the option to hire the car with all the cover I needed, so there was none of the hard sell when I picked it up, to buy add on extras. "
" Very quick. Turned out I didn't need to queue at the counter, which I didn't know until I had queued, then the pick up and driving license check etc. was very quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by TIMOTHY - 02 September 2018
" Can't think of a better way for occasional holiday rental "
" Excellent price and good selection of rental options "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HYMAN - 02 September 2018
" A good experience and value for money "
" Collecting vehicle a little slow as automated machines did not accept foreign licences so needed to use desk. Drop off very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OAKLAND, US - Reviewed by MARTIN - 01 September 2018
" Pick up and drop off went smoothly "
" Very efficient "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by LEONARD - 01 September 2018
" my first hire in new orleans - was nice not to have to get on a bus or train "
" good as usual "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by GRANT - 31 August 2018
" Auto Europe give great service at a great price, no issue when collecting or dropping off vehicle "
" super service, polite staff, good choice of vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JONATHAN - 30 August 2018
" great experience. "
" great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 29 August 2018
" Good value and no hassle. "
" Good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INDIANAPOLIS, US - Reviewed by CLODOALD - 29 August 2018
" Overall no issue "
" All fine except the person at the airport did insist a lot on additional insurance I did not want. Finally, because I said no he was nit friendly at all! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ANDREW - 29 August 2018
" Good price for large car . Better than competitors pricing . Good service at terminal for both drop off and pick up . Hassle free rental which helps the holiday run smoothly . "
" Efficient friendly service . Made choices clear re additions eg insurance, refuelling and sat nav. Gave us a choice of vehicle in the category booked. Efficient and speedy drip off and transfer to airport . Good price via auto Europe "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by GAVIN - 29 August 2018
" Excellent service from Auto Europe "
" Alamo counter staff argued that I did not have cover for glass / tyres etc even though clearly confirmed on voucher and wanted me to pay for it... "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by CHAIM - 29 August 2018
" Quick and easy to book. Transparent pricing. "
" Quick and easy pickup at the location. Shuttle took a little while to arrive, while there were plenty from other suppliers going past multiple times. Drop off was easy. Overall easy to deal with! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by BRETT - 28 August 2018
" as above. all good and will use again. "
" all was good from our end. easy pick up and easy departure, couldn't be better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 28 August 2018
" Brilliant. Highly recommend this service. Well priced and stress free. "
" Brilliant quick easy service. Car was excellent. Pick up and drop off so easy- stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by WILLEM - 28 August 2018
" AutoEurope provides a great service with no major risk for the usual rental company rip-off "
" Great rental, it all went very smoothly, good price and no hidden charges. I had a brand new Nissan Altima which was a pleasure to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by ROBERT - 27 August 2018
" A good deal overall "
" Fast and convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 27 August 2018
" I like auto Europe and always use them for car rentals "
" We were asked if we would like to upgrade, we asked to see the cars and they were terrible. We came back and said we would stick with what we selected, they then brought out a newer car for upgrade. It was perfect. It felt like they were trying pass off the old cars first. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ADRIAN - 27 August 2018
" By far the easiest pickup and return of a rental car I've had to date "
" So easy, would definitely use again. My only niggle was the satnav, I got this at the exit gate so could not program my destination before leaving the parking garage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 27 August 2018
" As good as you'd hope for "
" Liked the pick your own car service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HONOLULU, US - Reviewed by GRAHAM - 26 August 2018
" Apart from not receiving confirmation email, everything went well without issue. "
" Simple on line process when hiring in US - all insurance covered, hassle free at desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CAIT RUBY - 25 August 2018
" See answer to 3 above - it would have been definitely likely to recommend until I received the two additional charges on my account with no explanation or fore-warning "
" My answers to value and whether I would recommend would have been tens until I returned home to find two unexplained amounts of £65.82 and £47.45 had been out on my credit card on 21st August 2018 "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JACK - 24 August 2018
" all good "
" had a few issues with alamo but in fairness everything now sorted "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by TEJPAL - 24 August 2018
" Very happy overall with experince from auto europe and alamo "
" No problems. Would have been nice if tolds could go straight to garage to pick up car by email - waited in long queue at airport at main desk Orlando just to be told after 30 min just go to garage downstairs to pick up car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOXVILLE, US - Reviewed by MARTIN - 23 August 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by STUART - 22 August 2018
" I would recommend this couple. "
" Very good value and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STEPHEN - 22 August 2018
" Easy and straightforward "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JULIAN - 21 August 2018
" Excellent service would use again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 21 August 2018
" Very good price, flawless booking system, great customer service when I needed to ask a question. Every step of the booking was quality without any problems at all. "
" Always have a flawless Service with Alamo, I can trust them to delivery quality every step of the way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by GEORGE - 21 August 2018
" This is the first time I used Auto Europe. I have tended to use Holiday Autos but was suitably impressed with the prices and efficiency of AE. Their prices were cheaper than HA and their communications throughout were impeccable. Overall, I will use them again! "
" Overall, Alamo were very good. My first experience with them was when I called them from the airport in the UK when our flight had been delayed over 2 hours. I was concerned that my reservation would be cancelled. The lady that answered was very polite and helpful and assured me that my car would be there when I arrived. My next encounter was the check-in staff. He was not so good. He was non-smiling, seemed very dis-interested, explained very little and tried to sell me every unnecessary add-on. Some customers could be made to feel that they were making a huge mistake if they didn't buy all the extra cover he was 'recommending'. He seemed quite displeased that I did not accept any of his recommendations. When it came to collect the car, I was given a smaller SUV model, with no GPS, even though i had paid for one, and my paperwork stated so. The staff acknowledged the mistake and worked swiftly to get me the right size, along with a GPS unit, even though they still said they had no indication that I was entitled to one. Still, they were accommodating and I could tell they were there to please. I had researched rental providers and I knew that Alamo had a great reputation, and overall, despite the check in staff trying to sell you the world, I was very satisfied with the service i received and would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
RAPID CITY, US - Reviewed by DAVID - 20 August 2018
" would recommend Auto europe as I think I got a fair deal and every thing was arranged "
" Everything was fine the only query I had was that I thought my wife was allowed to drive but had to pay extra for that "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by JASON - 19 August 2018
" Auto Europe excellent but tainted by Alamo comments above. "
" Good overall but car had very annoying limitations. Continual alarm warnings about everything and auxiliary input had volume limit - NOT what I would expect on a premium SUV. At that price I would also have expected a slightly higher spec model. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MIAMI, US - Reviewed by SCOTT - 19 August 2018
" Purely by chance i discovered that the cost of the rental reduced between booking and commencement of the rental. I did re-book and Auto Europe did promptly refund the difference. So you really need to have your wits about with Auto Europe. "
" As we were 4 adults travelling with luggage I reserved a standard SUV which was depicted as a Hyundai Santa Fe on the Auto Europe webaute. On arrival at the Alamo counter I was shown a foto of a Hyundai Tucson and told this is a standard SUV which I knew was not big enough for our requirements. I was forced into the situation of an upgrade or cancelling without notice. The counter clerk told me the upgrade was to a brand new vehicle. The vehicle was 3 months old with 34000 mikes on the clock and wasn't well prepared. When I rent a vehicle I don't expect a new one. I do expect a vehicle of the size advertised that is legal/safe/reliable for the duration. Why I need to be told it's brand new when it isn't is just misleading! I was stitched up good and proper between Alamo and Auto Europe. Never had this trouble with US Rentacar. I will stick with them in future. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JOHN - 19 August 2018
" Good clear website "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN DIEGO, US - Reviewed by WILLIAM - 19 August 2018
" all good - been using auto europe for many years - feel secure with the service "
" all very smooth! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OAKLAND, US - Reviewed by JULIANA ZSUZSANNA - 19 August 2018
" A good experience "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by DAVID STEPHEN - 19 August 2018
" Very good. "
" Very good. The drop-off was a bit confusing. otherwise pleased. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by PAUL - 19 August 2018
" * "
" * "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by BRIAN - 18 August 2018
" Make sure you book a car that hold the right amount of suit cases ,as small bags are like the size of small ruck sack "
" Had to upgrade my car ,it was done very smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by VIJAYA - 17 August 2018
" I always like Auto Europe, but it will be nice to include drop off charge and other charges also in the rental prepay, so we do not have to worry about other costs later. "
" The van had problem climbing hills slightly. Also Van was from Ilinois and i dropped from Boston to nearby Ann Arbor, hence the drop off charge should have been less than $250 I had to pay. Other companies had dropoff charge of $100. Also, I was given the option of Sienna as rental by National guy, but was told that they could not find the key. Otherwise rental experience was good, especially zero excess was stress free. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TAMPA, US - Reviewed by PAUL - 17 August 2018
" they provides the beat car, best price, and best insurance included in price. "
" free upgrade on arrival. quick easy service. no pushy sales staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by MALCOLM - 16 August 2018
" All good - no problems to report "
" All very smooth, no problems to report "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HARDEVSINH - 16 August 2018
" On the whole very good "
" The Dodge Caravan is a great vehicle for our holiday. The on line check-in was pointless as I still had to provide all my details after waiting in the queue. I thought it was supposed to speed up the pick up but it did not. The member of staff did not even look at the print out that I gave, "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by MARIUS - 15 August 2018
" Overall wonderful experience. efficient and friendly staff and the car was perfect. "
" Could not have been more simple or perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by JULIAN - 15 August 2018
" Great price, easy transaction. "
" Great car, good service, other than slightly over enthusiastic upselling at pickup. Return rapid and smooth. Would definitely use Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JONATHAN - 15 August 2018
" Absolutely hassle free from speedy pick up and drop off great choice of cars which were in fantastic contusion staff very friendly and efficient "
" Great service speedy pick up and drop off choice of vichle first class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 14 August 2018
" AutoEurope is my go to website for car hire "
" Very pleasing experience, the car hire process in Orlando is very easy "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DAYTON, US - Reviewed by NICHOLAS - 13 August 2018
" Easy to book with Auto Europe, pricing is always clear and rental voucher provided promptly. "
" Consistently the best car rental at Dayton airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 13 August 2018
" Online booking and confirmation was simple and straight forward. "
" Long queue at airport counter when collecting car. Counter staff member was not very helpful, abrupt and did not explain anything. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MATTHEW - 12 August 2018
" Easy, quick, clear instructions and follow up (reminders etc). Highly recommend! "
" Daftly I went to the counter, and perhaps make this much clearer upon doing the online check-in, but really good, efficient, fast service and great selection of vehicles. Especially like that you had cars with Apple Play compatibility! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JAMES - 12 August 2018
" Overall very good and responded quickly to questions. Competitive prices and clear about what was covered in the price. Would certainly use Auto Europe again. "
" Late evening pickup so a bit of a wait at the counter, which could also have been better signposted. Our reservation had got a bit garbled due to a change in the booking details, but this was sorted out very efficiently. Choice of clean vehicles. Ours was pretty new, ran well and was comfortable. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by RAYMOND - 12 August 2018
" Fine except car was of lower standard than expected for any rental in US "
" car provided (no choice) was very small for US and of lower standard (comfort, performance, room) than similar model request with Thrifty earlier in holiday "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by MATTHEW - 11 August 2018
" The deal was good value and included all the important cover for cdw and excess, with no hidden extras "
" I was sold an upgrade but it was good value "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by PAULINE - 11 August 2018
" As above - this. Gould have been explained on your website that GPS was not built in. "
" Although I had selected a car with GPS I had to pay extra for a car with built in GPS. When I questioned it I was given a manual GPS with no instruction on how to set it up and an angry counter assistant who wanted me to pay extra. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MIKE - 11 August 2018
" Very satisfied "
" Great service very easy to pick the Car up, and thank you to all the staff at the Disneys Dolphin for making it so easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BRENDA - 10 August 2018
" STaff at Alamo, despite being at. Very busy airport, Logan Boston, are always very nice and helpful. "
" Only quibble, booked a compact car, none available and got larger car, which was okay, but for city driving and parking, a compact is easier so that was a little annoying, still a nice car, just bigger ! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NEIL - 10 August 2018
" No issues "
" Very good overall "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PAUL - 10 August 2018
" Everything went fine, just disappointed by the condition of the rental car. See above. "
" While the vehicle was an excellent Mazda SUV it was in very poor condition with many dents, scratches and broken internal items. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ATLANTA, US - Reviewed by COLIN - 09 August 2018
" Very easy to deal with they were quick check out and check in too "
" Very easy to deal with they were quick check out and check in too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARETH - 07 August 2018
" Would definitely use Auto Europe as a first point of call if I needed a hire car in the future. Clean and easy to use site with great prices. "
" Really easy to use, pick the car up, and drop the car off. When my partner left her phone in the car the manager went above and beyond to recover it for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by RICHARD - 07 August 2018
" very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DENISE - 04 August 2018
" Very easy to complete booking on line "
" Very easy and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by JOHN - 04 August 2018
" Larry, who provided the car in Austin, was so friendly and helpful. On returning the car the same efficient service was received. Highly recommended "
" Very friendly and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by LESLIE - 03 August 2018
" Good all round experience. "
" Good alround job. No real pressure to upgrade or buy enhanced insurance etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANDREW - 03 August 2018
" Easy to use and good price for my rental. "
" Very smooth pick up and drop off. The car had a warning light for a service which came on a couple of days before returning it, which was a bit worrying, however no problems. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by KIERAN - 02 August 2018
" easy booking and was by far the best value for money. "
" staff where very helpful. I had a problem with the car and the Alamo staff on the help line were extremely helpful and smooth in dealing with the problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAND RAPIDS, US - Reviewed by RICHARD - 01 August 2018
" Excellent car and pick up service. No one around for drop off caused some uncertainty. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 01 August 2018
" As above "
" All good apart from confusion/poor explanation regarding toll pass requirements. i particularly appreciated the fact that I wasn't pressured into extra insurance "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MINNEAPOLIS, US - Reviewed by JON - 01 August 2018
" No problems quick service and on demand. "
" Very pleased and satisfied with your service. Quick and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 31 July 2018
" Superb - don't change a thing with the current service "
" First class service - very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SURINDER - 31 July 2018
" Value for money "
" Efficient and value for money. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OAKLAND, US - Reviewed by CHRISTOPHER - 30 July 2018
" When I booked the luggage space showed 3 bags. Your confirmation closer to the time showed only two. This was a red flag. I ended up with a slightly different vehicle, and was glad I did so. "
" The gentleman in the lot who showed us to the car was exceptional. Counter staff fine (struggled to understand them at times, and vice-versa). Only issue was GPS - said "local" on quote, and locally the quote was $20 per day. That is a mad price - way, way too high. We declined. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by ROGER - 30 July 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ONTARIO, US - Reviewed by JAN - 29 July 2018
" Easy booking, good price "
" Best Car rental that I have ever experienced. Will always choose ALAMO when possible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCHORAGE, US - Reviewed by MICHAEL - 29 July 2018
" As above "
" Great service and very smooth - no hassle motoring, perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 28 July 2018
" Alamo were very good about changing car but the options at Sanford are limited "
" At Orlando Sanford, very poor selection of cars, nothing available in the class I booked (SUV). I had to take a car and go to Orlando International the next day to change it. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by DAMIAN - 27 July 2018
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by SURINDER - 27 July 2018
" Excellent service by auto Europe. Choice of vehicles at attractive prices. "
" Nice car. My only issues were that it needed to be serviced even before I rented it and it hadn't. Also vehicle exterior was dirty and it had not been washed "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LAS VEGAS, US - Reviewed by SEAN - 27 July 2018
" as above "
" Car smelt of cigar smoke, had to wait 25 mins in Vegas heat for car to brought up to garage and communication was not best. Car was very good spec. Drop of was not very good, no information. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by GARY - 25 July 2018
" Overall good experience "
" Aggressive counter staff. Need to accept not everyone wants the "up sell" "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by KEITH - 25 July 2018
" great "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GEOFFREY - 25 July 2018
" Very smooth and efficient. "
" No problems, so very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LUKE - 25 July 2018
" Auto Europe made things quite simple with comparisons between other rental service, and also clearly including insurance and coverage of the vehicle. This gave me peace of mind i found the best deal. "
" Quick, efficient and cost effective - Alamo offered a great simple service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AUSTIN, US - Reviewed by HENDRIKUS - 25 July 2018
" All good "
" All good and quick. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PETER VASSALLO - 25 July 2018
" The "special offer" discount notified to us by email from Auto Europe was actually more expensive at the time of booking than by simply accessing the website directly. Otherwise reliable service with no hidden extras other than as described. "
" When booking I chose to pay more for a standard suv (Hyundai Santa Fe or similar) rather than a mid size suv (Toyota rav 4 or similar). In fact, the suv selection at the pick up point included both categories of suv from which I was invited to choose. It would seem therefore that I unnecessarily paid more money for the larger category of vehicle which would have been available to me anyway had I selected the mid size option. As it happens I voluntarily chose the slightly smaller Mazda CX-5 (midsize) and it proved to be an excellent choice and provided everything we needed. It also happened to have built in sat nav justifying my decision not to opt for this as an "added extra" at the desk. The various descriptions of vehicles between Auto Europe and the different hire companies should be standardised and less (deliberately) confusing. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PROVIDENCE, US - Reviewed by JAMES - 24 July 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by IAIN - 24 July 2018
" Auto Europe are one of my preferred car rental companies but do seem to becoming more expensive and less competitive. "
" We use Alamo by choice every year - their service is fabulous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by SARA - 23 July 2018
" The car was fine until the last 2 days. "
" The car was great until I was driving it on the last day. I was travelling behind my brother and he told me to pull over as he could see something hanging from under the car. There was some kind of rubber covering hanging down and touching the ground. I then drove very slowly to take the car back. I reported it to the return staff (who were very nice) who told me "Oh yeah this happens a lot." I was scared to drive the car as I didn't know what it was or how safe it was to drive. I drove around 12:30-1:30am to avoid traffic in case it wasn't safe. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by GEORGE - 23 July 2018
" All good "
" Flawless experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CRAIG - 23 July 2018
" Best price for car rental on the internet. "
" Very professional and great fleet. Will definitely rent again from Alamo through Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHIL - 23 July 2018
" Awaiting response from Alamo "
" Very disappointing vehicle this time around, Often had Airbag warnings ON... With Front Radar warnings- Not Available... Completely dissatisfied with both these two safety features and there warnings.... I did highlight my concerns when I returned the vehicle... Operator wrote PM on the side glass... Never had chance to express my concerns to Chris who offered me this upgrade at my costs... "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by SCOTT - 23 July 2018
" Worked without issue "
" Seemless handing over the car keys (both ends) and great to choose which SUV we wanted to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 22 July 2018
" Easy to use website good value for money. "
" Good service, quick and easy, reliable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DANIEL - 22 July 2018
" Your documentation was very useful in confirming that I had everything I needed as far as insurance was concerned. "
" Very high pressure sales tactics to try to get me to upgrade and buy unnecessary additional insurances. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by DAWN - 21 July 2018
" The checkout was smooth, the car was clean, the car ran beautifully the whole trip, and check in was as smooth and easy as check out. Shuttle to airport was perfect for us. Thank you "
" Thank you Alamo. It was a smooth experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MICHAEL - 21 July 2018
" Very good, nice car "
" No hassle, very good collection,and drop off experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by STEVEN - 20 July 2018
" I always use Auto Europe thanks to the clear online pricing comparison, zero excess policies and previous good experiences over the past few years. "
" The collection & drop-off at Raleigh was excellent - extremely quick, and staff were very courteous. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BALTIMORE, US - Reviewed by TERA - 20 July 2018
" Super friendly "
" Very helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 19 July 2018
" Auto Europe booking process and admin at pick up location was very quick and simple. I will use again. "
" Counter staff tried to up sell unnecesssary products that were already included in booking. The condition of some of the available vehicles was disappointing, very dirty interiors, with stained seats etc. Only saving for Alamo was an almost brand new vehicle with less than 300 miles on clock, which we took. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 19 July 2018
" Very disappointed to of booked and paid for the sat nav through yoursleves and then be charged again at the other end when we handed car back. It seems we weren't the kinky people this was happening to either. This is a very bad practice and Alamo were not at all helpful to resolve this "
" We booked the car including sat nav and have been charged extra and refused a refund. We are making a formal complaint as we believe we have been missold "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 18 July 2018
" Better than Dollar and always get a decent vehicle. "
" Very straight forward company to deal with! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEPHEN - 17 July 2018
" Having an office in Newcastle helped! "
" Contacted Alamo by email before getting to USA and response was timely and very helpful. Rang Alamo to request return to SFO airport rather than SF city centre and Tiffany was excellent - relatively small change, but made a significant difference to our experience and was handled simply and constructively. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ST. LOUIS, US - Reviewed by SUSAN - 17 July 2018
" Bringing car back was very efficient "
" Arrived at check in desk at 10pm. The member of staff didn't aknowledge us, it was time for his shift to end and he just left. A nice gentleman from National had to come over to help me. Car was dirty, it hadn't be cleaned and the air conditioning was not good. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by LORA - 17 July 2018
" Superb will be booking again "
" Awesome car for 1600 miles. So much so now looking at buying a Mazda ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by MALCOLM - 17 July 2018
" The experience was smooth and efficient, the contract at Alamo was receive car full tank return empty this left customer with fuel bill at higher rates than fore courts. "
" See following comments. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 17 July 2018
" All worked as it should. "
" All worked as it should. Met with a very friendly and helpful member of staff. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTONY - 17 July 2018
" All good. "
" Extremely smooth and efficient process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 16 July 2018
" Very efficient and covered everything you need for a rental "
" Very fast and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COREY - 16 July 2018
" The website was clear and simple to use which helped me make my choice easier. "
" The counter staff continually tried to upgrade me to a bigger vehicle and actually made me feel bad about the vehicle I had got and that it would be too small for me. I stuck to my guns and the vehicle was perfect. They changed my contract from me returning the car with a fuel tank, to me being able to bring it back empty. This obviously made money for Alamo. I had originally chosen the bring back full option after careful thought, but the paperwork that the staff had ready at the counter seemed to be all made out with the bring back empty option ready to sign. They also tried to sign me up for extra insurance and car breakdown pick up. I declined it but afterwards thought that surely if they are renting me a car (that should be in good condition and well maintained) then it shouldn't breakdown. If it were to breakdown then surely it should be up to them to pick it up and give me a replacement. Overall I would definitely think twice about renting with Alamo again. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by DAVID - 15 July 2018
" Best deal and easy to book online. "
" Attentive and friendly staff. Minimum time at check in desk and quickly on our way. Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CLIVE - 15 July 2018
" mostly positive, will defiantly use again. "
" very positive, only downside is drop-off person did not check that I had left the optional Sat-Nav. Was worried I might be charged for its loss, if it when missing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by PAUL - 14 July 2018
" A1 "
" Very smooth, fast and efficient system. Ignition free-key was a novelty. Wish car had CD player rather than iphone compatible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAVEL - 13 July 2018
" I am fully satisfied with Autoeurope! "
" Everything was great, Alamo is the best in US. Counter staff cheated me with additional not-necessary expense. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by MATT - 13 July 2018
" Very easy booking experience, good value for money and good vehicle provided. No negatives to the whole process from booking to returning the car, all very easy. "
" Very quick and easy to reach from airport, whilst there was a queue at Alamo the staff were very helpful and friendly. Car was perfect, brand new and good value for our trip. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 12 July 2018
" great user friendly site. "
" great service, great car. friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARY - 11 July 2018
" When I booked I did t think it would cost me another 250 pound on to of what I paid. "
" I had to pay more than I was expecting as no mention of the extra cost in my original booking. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN DIEGO, US - Reviewed by MAJD - 10 July 2018
" It was very bad service fron autoeurope cause once i arrived san diego i went to alamo and said that no mail confimration send to alamo from you. Very bad experience "
" It was very bad service fron autoeurope cause once i arrived san diego i went to alamo and said that no mail confimration send to alamo from you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OMAHA, US - Reviewed by DAWN - 10 July 2018
" Very happy with booking would definitely use again. "
" Quick, easy service. Excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAT - 09 July 2018
" the car they gave me had 13000 miles on it and after one hour's driving the "needs maintenance" light came on. I had to take it to am Alamo depot in Palm Springs to get a replacement car. the guy said not to worry about the quarter tank of fuel that was used but on returning it they charged me for it! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by JOHN - 09 July 2018
" All boxes ticked. Will definitely use again. "
" Easy pick up. Easy drop off. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WAYNE - 08 July 2018
" I find Auto Europe to be the best and usually cheapest option for fully insured hire cars in the US, website is easy to use and bookings have always been recognised. Hire car companies will keep your booking right up till last flight of the day. "
" Alamo are a sure bet for hire car in the US, never had a bad car or experience with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by STEPHEN - 08 July 2018
" Booking with AutoEurope was easy and rental options and prices were competitive. We will certainly look at their site again when considering car rental in future. "
" Booking, collection and drop-off very easy, and Alamo Staff very knowledgeable and helpful. Car was in great condition and ideal for our requirements, with the added bonus of in-built satnav which was a great asset on our trip from Phoenix to LA via the Grand Canyon, Las Vegas, Death Valley, Yosemite and San Francisco. We paid extra at the counter for breakdown cover as we travelling through some remote areas, which gave us peace of mind but which we thought was expensive for two weeks' cover. Other than that, renting from Alamo was good, the base rental cost was competitive and the unexpected addition of spouse as an extra driver at no cost (new Alamo policy of which we were unaware at time of booking) was a nice surprise and we would certainly use them again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by CHRISTOPHER - 05 July 2018
" Other than having two keys to tout around for two weeks, all was good. "
" Car was great but cannot understand why two keys are provided with the rental - hugely annoying to carry and difficult to understand why the second key is not kept at branch in case of loss of the customer key. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARCUS - 05 July 2018
" V good "
" Pleasant staff easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 05 July 2018
" Auto Europe provided a great experience for hiring our car , it cost exactly what they charged no hidden extras would highly recommend the service ...it was also the cheapest quote we received "
" Couldn't falter the whole experience , the car was great pick went smoothly drop off even smoother ....no hidden extras very happy all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by MARTIN - 05 July 2018
" A very easy way to hire a car in the USA "
" Excellent vehicle, only 250 miles on the clock. No problems at all. I think that $12 a day for a second driver is excessive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JACK - 04 July 2018
" Very good didn't try to sell me something I didn't want "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by BRIAN - 03 July 2018
" very happy "
" no problems very happy "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by NEETAI - 03 July 2018
" Fine as usual "
" I booked a "Standard" class car, thinking standard and full-size are the same. The only standard car they had was a KIA Soul, which is smaller than mid-size in terms of luggage space. Since we had 2 adults, a baby with car seat and stroller, and 2 pieces of luggage, I had to get a bigger car. Alamo wouldn't allow that for free, so I ended up adding 50% to my original rental payment in order to get the upgrade. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by GERARD - 03 July 2018
" Be extremely careful to photograph any faults when you collect the car "
" Found a dent on the driver side wing which I pointed out to the attendant. He said tell the person on the exit gate which I did. He just said don't worry, you are fully insured. On returning the vehicle the attendant noted the dent on the paperwork. I told him the dent was there when I collected the car and I had a timed and dated photograph of the dent to prove this but he wasnt interested. I added a note to his paperwork before signing it. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by SHEREEF - 03 July 2018
" I must say I got a great deal though auto europe, and I would definitely recommend it to friends and family. "
" I recieved the car with a 7/8th gas tank and returned it full. They wouldn't return the amount for the extra gas because the rental has been made through a third party. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MINNEAPOLIS, US - Reviewed by FRANK - 02 July 2018
" good price will use it next year "
" i likelamo a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ADELIA BINTI - 02 July 2018
" Smooth process, great value, and many choices of cars that are in good, if not great condition. "
" Always ease to rent with Alamo. The process from start to end has usually been smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by STEPHEN - 02 July 2018
" I was really pleased with Auto-Europe. I had spent so long looking for good deals but everyone else added so many extra charges. Auto-Europe had the best rate and even included extra insurance with no excess. "
" The whole experience was really great. Pick straightforward and drop off was even better. We were upgraded to an SUV which was so useful and the car was in really good condition. Would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 02 July 2018
" Will definitely use auto Europe and Alamo again in the future for ease of the whole experience and no unseen additional fees. "
" Drop off was particularly efficient. We had to pump one of the tyres up a couple of times which was a slight inconvenience hence the 8 - I think they knew about this as the Calvary was missing off the tyre so it had been done previously - otherwise the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RICHARD - 30 June 2018
" Excellent service as usual with Alamo "
" Excellent service at Sanford. Line of people at Daytona so used the key drop box "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by ROLAND - 30 June 2018
" Overall ok, but not good value for the money. "
" Rental procedures fine, car was rather battered but performed well. The one way drop off fee was extortionate considering the vehicle was already from another state. Prepaid for a tank of fuel, but turned out the gallon price higher than pump price. Probably won't use Alamo again. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by DARREN - 29 June 2018
" Good "
" Good service, given free upgrade by staff upon walking to car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ABDUL SAMAD - 29 June 2018
" Already did. "
" It was very nice experience,the team was very carrying,and deal was good, enjoyed, now its my permanent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NICHOLAS - 28 June 2018
" As above not the best experience but have used them several times over the years and they are generally the best all round deal. "
" Booked in at automated terminal as counter was very long queue. Automated encounter fairly good, I personally think they are misrepresent the sizing on the vehicles. I would personally rate my hire as a compact,but it was classed as midsize a Nissan Sentra. It wasn,t the worst thing so just a small complaint. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by GRAHAM - 28 June 2018
" No problems, no complaints. "
" Quick and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by EUNICE - 28 June 2018
" Good "
" Very satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by JUAN - 28 June 2018
" I'm still waiting for a reply for a claim "
" I'm waiting on a claim reply "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOAN - 27 June 2018
" Would have been good to have had a Sat Nav or at least been offered one at pick-up. "
" Signs for the pick up at LAX could be better. Remember that some passengers have had long journeys so better signage for the ALAMO pick up bus would be appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 26 June 2018
" Excellent experience of dealing with auto europe. Pain free and car was exactly what I ordered. "
" After a long flight and a long wait through immigration it was such a relief that the experience at the Alamo desk was excellent. Very fast and the rental was exactly what I required. Return was very efficient and painless also. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCHORAGE, US - Reviewed by GEOFFREY - 26 June 2018
" Booking with Auto Europe was quick and efficient. I like the free cancellation if it should be necessary. "
" Once I had taken possession of the car everything was fine. However I had to wait in line for an hour in order to check in for the car. Alamo was the only car hire desk which had a queue. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 25 June 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by CLIFTON - 24 June 2018
" Cheap, straightforward and efficient - couldn't ask for more when renting a car. "
" Friendly staff and a very straightforward experience. I prefer a small car and they didn't have any available so that was slightly frustrating, but otherwise everything was good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
OAKLAND, US - Reviewed by DUNCAN - 24 June 2018
" Great "
" Excellent, no fuss rental. Simple Andy straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 23 June 2018
" Pleased with the value and would use again "
" Really pushed the extras. But did not mention the toll facility. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ROLAND - 23 June 2018
" Auto Europe, whom I have used before are fine. "
" No welcoming smile from staff. Customer before me could not find their car or they could not the keys. There was no car of the type I ordered, so was luckily upgraded. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by ROBIN - 23 June 2018
" Very positive and smooth experience although, as always, the insurance options are confusing and it is difficult to know what you are covered for and what you are not. This should be made clearer so customers have peace of mind that they are covered from the booking screen rather than having pages of T&Cs to read and have the agent on pick-up try to sell you additional insurance you probably don't need for risks already covered. "
" Very smooth booking process and pick-up was quick (although, as usual with car hire companies, the agent did try to sell us additional insurance that we didn't need, hence not giving top marks). Otherwise, very satisfied with whole experience including the price. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN - 23 June 2018
" Car choice excellent, man who offered car really good, informative and helpful. "
" Man at counter not really interested once we refused breakdown cover. Unclear on where to collect car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MICHELLE - 22 June 2018
" See above. "
" Liked the human contact at collection desk rather than the automated system. Sat nav didn't work but got it changed at Alamo check out gate. Tyre pressure gauge came on on the second day, topped up at garage by ourselves, but it came on again on way back to airport, should have been checked before renting out. Could it be a slow puncture? Told Alamo returns person, she didn't seem bothered! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DENVER, US - Reviewed by CARLOS - 22 June 2018
" Efficient staff, well organised, effective service! "
" Was really good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by TERENCE - 21 June 2018
" I find Autoeurope services very satisfactory. "
" I was charged for a tank of fuel despite my voucher clearly stating full to full!!!! I rent with Alamo all over the USA without problem apart from Sandford where the desk staff ALWAYS try to add unwanted charges to the rental. They did the same with my son a couple of weeks ago!!! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARTIN - 21 June 2018
" The vehicle looked a bit grubby inside but it handled well No complaints "
" Overall a very good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OAKLAND, US - Reviewed by NICOLA - 20 June 2018
" See above "
" Excellent service & hiring experience; our only criticism was that the trunk did not lock so we could not leave our suitcases in it while the car was parked. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ANA CAROLINA - 20 June 2018
" Everything was smooth and fast "
" This time Theo offered me a different GPS that is more like a cell phone with internet and waze. At first I denied because it costs more than a regular gps but then they gave me for the same price. I loved it because it worked perfectly. A lot better than the gps which I think are very outdated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by SET-SON - 19 June 2018
" Will use Alamo again. "
" Great service, nice vehicles and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIARHEI - 19 June 2018
" Best services will be recommended to my friends "
" Best services will be recommended to my friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by PAUL - 19 June 2018
" Amazing service, excellent customer service. Awesome car! "
" A star service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by RUSSELL - 18 June 2018
" I will use auto euro per next time "
" Great way to book a rental car. And the booking process was brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by THOMAS - 18 June 2018
" As per usual. You guys seem to make it very confusing to hire a car and try and squeeze every last penny out of the customer with no real care for the customers needs. "
" We're not clear about other expenses to the hire and when the money would be taken from our account. No information at all about driving in America, filling up at petrol stations and general rules of the road. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEVEN - 17 June 2018
" Confusing fuel options not explained well "
" Good service and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 16 June 2018
" easy and reasonable "
" seemless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by GRAHAM - 16 June 2018
" Efficient "
" Efficient efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by JOHN - 15 June 2018
" Apart from the car being smaller than what we had paid for, everything went very smoothly and it was reasonable value. "
" Although the car we were given was fine, it was not the Full Size that we had paid for. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by ANDREW - 14 June 2018
" excellent "
" As always a pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JAMES - 13 June 2018
" Auto Europe sourced me a deal that I couldn't find cheaper elsewhere. "
" Good value for money and will return to Alamo again "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANTONY - 12 June 2018
" would like the ability to put on another driver during the rental period at any Enterprise location - this wasn't available. "
" good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CLIVE - 12 June 2018
" Excellent "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by JAMES - 12 June 2018
" nothing special. Itall depends upon your price comapred tpo other webisties. "
" all ok. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANFORD, US - Reviewed by ALAN - 11 June 2018
" OK "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DETROIT, US - Reviewed by JONATHAN - 11 June 2018
" Easy to book, but the vehicle descriptions are almost meaningless. "
" There was nothing'premium' about the car I was given. Just a Chevrolet Impala with no other vehicles to choose from. This is a large car, but that does not make it premium, which is what I rented. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by DAVID - 09 June 2018
" As above "
" Very smooth pick up Helpful desk service Very smooth drop off I cannot fault them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 09 June 2018
" Ok "
" Quick and efficient just a shame the car was dirty and not to the standards I would expect "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by LESLIE - 09 June 2018
" Good allround experience "
" Very good reception. Car a little dated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by GRAHAM - 08 June 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HOWARD - 29 May 2018
" OVERALL THE EXPERIENCE WAS GOOD "
" SATNAV WE HIRED WAS A LITTLE OUT OF DATE. IT GOT CONFUSED GETTING OUT OF THE AIRPORT AND DID NOT HAVE SOME NEW ROADS IN THE SYSTEM. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by RAYMOND - 23 May 2018
" The best price around, although had to keep checking daily to get it. "
" Was expecting the upgrade and additional services needed pitch but was dealt with quickly with no upscale sought after. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by DAVID - 23 May 2018
" Car rental is always stressful until you return it and get a clear receipt! We can all do without the cons, customer respect has waned over the years. "
" Always trying to con more money for breakdown and top up insurance, all inclusive should be all in. Tried to got me to upgrade at at cost of $300, I declined then found the same car was in row 4 and got it for nothing extra, despicable. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JUDITH - 22 May 2018
" I've been using this site for years and always have been great "
" Like a walk in the park... simple and easy. Very happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 22 May 2018
" easy professional "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KEVIN - 22 May 2018
" Always happy to use AutoEurope and have never had any trouble picking up the car "
" Always good at any airport in the USA I've used "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANFORD, US - Reviewed by MANUS - 21 May 2018
" Good all round experience at reasonable price. Original vehicle had not been valeted and rejected,but quickly resolved. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN DIEGO, US - Reviewed by NICHOLAS - 19 May 2018
" Best deal I could find on all the comparison sites "
" Nothing flashy, just got the paperwork done and we were on our way "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RICHARD - 19 May 2018
" Good experience all round Highly recommended "
" Offered free upgrade Return of vehicle was Seamless "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by EDWARD - 18 May 2018
" Easy pick up after you get past them trying to sell extras in my opinion everything should be covered so you have no worries in a foreign country. Auto Europe offered a good deal and am very happy with them and would use them again. "
" When we picked the car up they tried to sell us extras that we already had they argued we did not have them. I booked with you because you included them with your deal and other companies wanted extra for them. The car was full of marks you pick the car up in a dark parking area so it is hard to see. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TAMPA, US - Reviewed by FREDERICK - 18 May 2018
" Only had a small problem with the car i.e. the installed sat nav periodically malfunctioned. This was reported on return of the vehicle and the attendant promised that it would be checked. Other than that no other problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 18 May 2018
" No issues at all, just very easy. "
" Easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by DAVID - 18 May 2018
" Straight forward rental without any hassle "
" Seat were very stained Reversing camera didn't work "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SANFORD, US - Reviewed by WILLIAM - 17 May 2018
" Fast and efficient, very competitive pricing "
" No hassle or pressure which is ideal after a long flight. Staff very courteous and knowlegable. Drop off equally efficient and without issues. We would always use Auto Europe and Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURLINGTON VT, US - Reviewed by RODERICK - 17 May 2018
" Staff member was abrupt and not friendly "
" Staff member a time Burlington Airport was not friendly or particularly helpful. Took ages to progress and did not make me feel welcome "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by GILLIAN - 16 May 2018
" We were offered choice of any car in the row. ! E got a really cool Chevrolet "
" It was the easiest car rental I have ever done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 16 May 2018
" Auto Europe offer some great deals "
" Excellent customer service and great vehicle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by SEAN - 16 May 2018
" On the whole pretty good. Nice car (though had a few dents already) and good value for the 3 weeks we had the car. "
" Not sure about the automated check in machines. I like not having to queue up and it was pretty easy to use but the number of questions I was asked and the number of extras they tried to sell me meant it took quite a long time. Why can't I do all that check in stuff BEFORE I travel and then when I get to the machine I just enter a voucher number and then get the car which would take seconds to do ? "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by ROGER - 16 May 2018
" All staff very polite and helpful "
" All went smoothly, easy to get extension for a few more days, everyone very polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by RUSSELL - 16 May 2018
" As above "
" Much better experience than Dollar, Thifty etc. Faster check in and the cast is always clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HENRY - 16 May 2018
" Great, only down side was no space for cases in fifteen seater van,we had 9 passengers but access seating does not fold for case space. "
" Excellent car rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by BARTHOLOMEW - 15 May 2018
" Alamo consistently offer a positive experience. "
" Nice to get choice of cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 15 May 2018
" Friendly and helpful staff. Very good choice of vehicles all clean and well presented. Auto Europe would always be my 1st choice site for car rental abroad.... "
" Used the skip the counter system which was very quick and easy. Everything was paid for in advance. I have used this system before and pre pay for fuel.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by CRAIG - 15 May 2018
" Good rates and cover "
" Very good service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MALCOLM - 14 May 2018
" Very poor service not very helpful had to hire convertible from hertz "
" Arrived to pick up Ford Mustang or similar none available "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by ALISTAIR - 14 May 2018
" Vehicle was dirty with a poor selection to choose from "
" Vehicle was dirty with a poor selection to choose from "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by PETER - 14 May 2018
" Easy pick up and return. Just check the vehicle you are getting is what you ordered. A free upgrade is good if it is Free and you are willing to pay for morefuel. "
" On my return I was charge 75 dollars to fill up the tank although I was Quoted 54 dollars for the mid size car that I ordered. I was told that I had been given a free upgrade as there was no midsize vehicles left so the extra fuel charge was correct. As this was not explained to me on pick up the duty Manager in Alamo refunded the extra 20 dollars. He was extremely helpful in the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT CANAVERAL, US - Reviewed by LEONARD - 14 May 2018
" Great "
" Clean car very quick service both collection and dropoff Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by BRIAN - 14 May 2018
" Easy to book and collect car "
" Easy pick up, quality car, easy drop off. Would use them again ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OAKLAND, US - Reviewed by BALAZS - 14 May 2018
" Very good! "
" There was an issue half-way with the car's windscreen and Alamo changed the car without any problem so I was very happy with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEITH - 14 May 2018
" OK "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MIAMI, US - Reviewed by YEHOSHUA - 14 May 2018
" Very good "
" I'm very happy with Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 14 May 2018
" Great value for money "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TONY - 13 May 2018
" Overall good experience but MCO cannot cope with the volume of rental traffic. "
" 20 minute queue to enter drop off area, No Alamo staff available to receive car. Had to leave car with keys in without receipt. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN - 12 May 2018
" Very good value, thanks "
" Great car, great service and value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 12 May 2018
" In all the experience was good "
" Although the eficentcy of the pick up and drop off were very good the condition of the car was below a level I am used to ,there were sweet rappers in the back the seats were stained and the internal and boot carpets were covered in sand "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by DESMOND - 12 May 2018
" Was perfect. Would definitely book again "
" Couldn't have been better. No hassle whatsoever and the vehicle was excellent. Thanks everyone, especially the gentleman who was at the check in desk. He was very kind, shook my hand and wished us a good time in California "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 11 May 2018
" I was happy with my Alamo experience. "
" No complaints: excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBERT - 11 May 2018
" Very happy generally, particularly with Auto-Europe but note my comments in Section 3. "
" Very happy generally but a pity certain counter staff still feel the need to hard sell/harass customers with every conceivable add on even when they already have a comprehensive package - will they ever learn? ( Stop paying them commission on extras and reward good service ). "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JASON - 10 May 2018
" Excellent, great prices with everything you need included. have used Auto Europe for a long time and I'd be unlikely to use anyone else "
" Excellent service, efficient staff and often a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 10 May 2018
" First class. no high pressure upgrade selling "
" No hassle and very easy process "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LESLEY - 10 May 2018
" Overall very pleased with car and price "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by WILLIAM - 10 May 2018
" Was given a great deal at Washington Dulles on the car and very happy. Would definitely recommend. "
" Great service from the whole team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by COLIN - 09 May 2018
" As 3 "
" Original hire was brilliant, we tried to keep the vehicle at Los Angeles but the staff were less than helpful and too expensive. Much cheaper to hire another vehicle via the Internet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLUMBIA SC, US - Reviewed by NIGEL - 09 May 2018
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 08 May 2018
" No problems whatsoever, quality car ... Trouble free "
" Went like clockwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SACRAMENTO, US - Reviewed by ELISABETH - 08 May 2018
" Works well for us, offering competitive hire rates, easily booked on-line. "
" The car was a bit older (30,000 + miles) than we have become accustomed to with Alamo, but it still worked fine. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ROBERT - 08 May 2018
" I have used Auto Europe for many years now and always compare prices with other vendors but the prices are always best. Also the price match service is good in case the price drops after I have booked a car. "
" I have used Alamo for my US rental cars for a number of years and am always happy with the service and vehicle quality. The only thing I disagree with is Alamo trying to sell roadside assistance / recovery as I would be very disappointed if their cars were to break down. I always use self-service kiosks when I collect the car so do not have to interact with someone trying to sell extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by ANN - 05 May 2018
" The booking experience with Auto Europe was excellent - I have used them often and would highly recommend this company. "
" The car was not waiting for me when I arrived - I had to wait approx. 15 - 20 minutes despite them having my arrival time and flight details in advance. When the car arrived it had not been cleaned inside or out and I found various drinks containers and remains of food inside the car. I received an apology but was informed that, if I wanted it valeted/cleaned, it could take up to an hour. Other than that the car was new and in good physical and mechanical condition. The return of the vehicle went very smoothly and 'Victor' made a note of everything I said resulting in Alamo getting in touch with me (very promptly) to address these issues, I have replied to them and am now awaiting a response. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MIAMI, US - Reviewed by ROGER - 04 May 2018
" Easy to use Auto Europe each time, hope they consider my loyalty!! Good job, thanks. "
" Much better than Dollar, who always have little to choose from. Also Alamo were fair in charging toll fees, whereas Dollar charge minimum fees per toll, I got ripped off! So please keep my quotes for Alamo competitive and I will use always. Thank you Auto Europe. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FRANCIS - 04 May 2018
" Greattt!! "
" Smooth operation!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by JOHN - 03 May 2018
" As first time rental car In USA, we would like to know more about car insurance on your site , that would help ore people not over-insuranced there. "
" We didn't have much cars to select as they were short of cars that time, and SUV had to wait for a while to be ready. We were supposed to have GPS but they weren't ready. All in all, they prepared it to us very quick. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by GEORGE - 03 May 2018
" Excellent value thru auto europe, and I would certainly use them again. "
" Furthest from terminal A compared to other rental companies. If you have a significant amount of luggage It's a bit of a drag. Certainly something to be considered if you have young children. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by HENRIK - 02 May 2018
" Very happy "
" I had Whitney at the C/I counter - she was professional and efficient - very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ANN - 02 May 2018
" Can't fault any aspect of the service or vehicle runnning "
" very good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ROYSTON IRVING - 02 May 2018
" We are always very happy with your counter staff, always helpful. Vehicles are always good too. We have used you for many years now and always recommend you. "
" Unfortunately the water light was on for the washer so we had to fill it up. Last Tim The water light was on and we had to fill it up. In September the oil light was on in the vehicle we hired then.we "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PHOENIX, US - Reviewed by THOMAS - 02 May 2018
" no comment "
" rubber around windscreen popped out. Clearly not glued properely when replaced? Had to tape in place. Everything was manual: doors, windows. In America?! Somewhat aggravating having to keep reaching into back door to open/lock it. Key did not open boot/trunk. Good MPG though on car, I will say that. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN DIEGO, US - Reviewed by JORGE - 02 May 2018
" Para mí es la mejor opción Mi próximo carro de renta será con su compañía "
" Personal amable y atento "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ANTHONY - 01 May 2018
" All went smoothly "
" No problems found "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by MARK - 29 April 2018
" Good but car could have been cleaner especially the front window which was very dirty inside "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANFORD, US - Reviewed by JAMES - 29 April 2018
" Sanford airport is small and compact. Short walk to Alamo counter and to vehicle. Airport is easy to exit onto main roads and return of vehicle is similar. "
" Quick and easy collection. Helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICK - 29 April 2018
" Very good "
" Always use Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KIA LONG - 28 April 2018
" Efficienct service, good vehicle, hassle free, very good experience "
" Efficient staff, hassle free, friendly, good vehicle, will use them again for sure. Best experience so fat "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RADEK - 28 April 2018
" Great prices and services. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JULIAN - 28 April 2018
" efficient service "
" Very smooth pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by ROBERTO - 28 April 2018
" Easy website. "
" Expensive rental for 16 says "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEPHEN - 27 April 2018
" The whole process was very good "
" The process was very efficient. However they wanted to charge me $15 a day for an extra driver when my documents indicated it would be $10 per day, they did honour this which I was pleased with as I thought $10 was fairly pricey. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by PAUL - 27 April 2018
" . "
" only 1 member of staff at rental counter. waited over 25 minutes to return keys. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
DAYTONA BEACH, US - Reviewed by PAUL - 27 April 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 27 April 2018
" We enjoyed the whole trip as we had great use of the Ford Mustang "
" Alamo were very efficient and it was easy to pick up the car in San Francisco and drop it off in zoos Angeles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by HEATHER - 26 April 2018
" all went as it should do! "
" easier than our Enterprise rental from LA in Jan. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TONY - 04 July 2015
" Efficient, straight forward, no hassle, no hidden costs. "
" Very efficient processing. Good choice of cars within the category selected "
LOS ANGELES, US - Reviewed by KEVIN - 03 July 2015
" Quick and easy on line transaction "
" Had a line of low specification SUVs to choose from. None were to the level of the RAV4 we expected. However whilst we were waiting a Hyundai Santa Fe was driven in. This was of the required spec but we were just lucky it came through. The other vehicles would have been uncomfortable for our holiday in which we toured for 3,500 miles. "
SALT LAKE CITY, US - Reviewed by MARY - 02 July 2015
" Despite booking package including 3 additional drivers, adding each of them required discussion at the Alamo desk in SLC. "
" Local operator should have full details of the contract to ensure no inapicable charges applied. "
ORLANDO, US - Reviewed by JOHN - 02 July 2015
" No hitches, very smooth, easy to use, good web site, would highly recommend your service "
" Brilliant, no hidden extras, pick up very straight forward, drop off easy, great service from Alamo "
LOS ANGELES, US - Reviewed by FREDERIK - 01 July 2015
DENVER, US - Reviewed by KENNETH - 01 July 2015
" Regularly use Auto Europe and always pleased with the service "
" I had intended to contact you without the survey to tell you what a pleasure it was to deal with Alamo. The inclusive package eliminated all the hassle normally received when picking up a car. The staff were all friendly and a good speedy service. "
ORLANDO, US - Reviewed by JAMES - 01 July 2015
" Very fast and efficient.less than 10 minutes from arriving at the Alamo desk in baggage claim area ,to driving off in the car. "
DETROIT, US - Reviewed by RICHARD - 29 June 2015
SANFORD, US - Reviewed by ROBERT - 29 June 2015
" Great fuss free service and price was right "
" Hire car was good, no problem there. Flown to Sanford a dozen times, Alamo is a long inconvenient walk from terminal unlike the other hirers. All other car hire companies give you the keys & car reg number, Alamo gives you a guy who walks you around the car lot trying to make out he's giving you a great deal by offering alternative 'better' cars. I paid for a 7 seat minivan ( an expensive option ) the Alamo guy kept offering SUV's which were cheaper to hire anyway, I gave him a $20 tip to get rid of him in the end when he offered me a higher spec minivan as my family were cooking in the sun. Not the best start to our holiday. Will use your company again but don't want Alamo ! "
ORLANDO, US - Reviewed by KEVIN - 29 June 2015
RICHMOND VA, US - Reviewed by JOHN - 28 June 2015
" slow service at Richmond airport. We had a car with Alamo and were eventually seen by the National desk. It took over 45 minutes to get served. The car we received was excellent however "
" service slow and we were passed onto the National desk. No extra costs though. "
SANFORD, US - Reviewed by ANDREW - 28 June 2015
" A great service from start to finish "
" Very quik and simple process which is just what is needed after a long flight "
MIAMI, US - Reviewed by CHRISTOPHER - 28 June 2015
ORLANDO, US - Reviewed by MICHAEL - 28 June 2015
TAMPA, US - Reviewed by LYNDON - 27 June 2015
GREENSBORO, US - Reviewed by SIMON - 27 June 2015
" Perfect service at both ends of the journey "
ORLANDO, US - Reviewed by STEPHEN - 27 June 2015
" Was advised by Alamo at the airport pick up that the economy size car hired was equivalent to Fiat 500 and not Kia Rio which contradicts your website. I was pressured by Alamo staff into hiring an intermediate size which was an extra 200 pounds for the three weeks. This was disappointing and I feel very let down. Not sure if this is deliberate by Alamo staff but has spoilt the service provided. "
" AS ABOVE. "
ORLANDO, US - Reviewed by LEE - 24 June 2015
" I thought that auto Europe was very easy to use and great prices, I had to call up to change my booting and they were very helpful "
" I have always booked car hire using Alamo, however this will probably be the last time, In January when I booked using them there was very few "full side" cars to choose from but this time there were NONE they had put midsize cars in the run to fill it up for example vw Jetta in both midsize and full size run when I mentioned this they were rude and said that's because they are a better spec, I said but that doesn't make it a full size car? They said it is how it is! Well I booked a full size car and didn't have the option of a full size car, it's like you will get what you get doesn't matter what you book "
SAN FRANCISCO, US - Reviewed by RAVINDER - 24 June 2015
SAN FRANCISCO, US - Reviewed by TONY - 24 June 2015
SEATTLE, US - Reviewed by RICHARD - 23 June 2015
" When booking my car i was given a 5pm return option despite the fact the store closed at 4pm. This was really misleading otherwise it was successful as a booking service. "
" I got a bigger and better car than I anticipated. I also was able to drop off after 4pm when it closed without any issues. I did struggle to get in contact with the office as there was no direct contact number on my paperwork and this caused me problems when returning my car, but I eventually got it. "
FORT LAUDERDALE, US - Reviewed by KEVIN - 23 June 2015
" Excellent service at Fort Lauderdale airport and so easy and hassle free when returning the car at Miami International. "
" Excellent service at the rental desk. "
LAS VEGAS, US - Reviewed by PETER - 22 June 2015
" Dealt effectively with my phone query. Good value "
" Friendly and helpful "
SAVANNAH, US - Reviewed by ALISON - 22 June 2015
SAN FRANCISCO, US - Reviewed by NICK - 22 June 2015
" Quick clear process. Loved the fact I could choose my car "
LONG BEACH, US - Reviewed by JAMES - 21 June 2015
" could possibly differentiate from national slightly as branding less visible. Hire experience otherwise exceptional, helpful staff. "
DENVER, US - Reviewed by GEOFFREY - 21 June 2015
" Very efficient and good quality car "
ORLANDO, US - Reviewed by ALEXANDER - 21 June 2015
" Vehicle had a locking problem whereby one door would not lock. This was only discovered accidentally after 3 days of use. Alamo did change the vehicle without difficulty when they could not resolve the problem "
SAN FRANCISCO, US - Reviewed by ROBERT - 20 June 2015
" You use Alamo and they are not very good. The vehicle had not been washed prior to our rental, there was no breakdown cover included with the rental and the counter clerk gave us the hard sell trying to get us to upgrade. We refused and he was not happy. The reason is that we did a one way rental and the car they gave us was 2 levels up from ours as that was the one they wanted moved up to Washington State, US. We rented from Sixt and Budget as well on this trip and will use them again. Good service, no hard sell, clean new cars. Polite. Ditch Alamo if you want to have repeat business. "
" See above. This box was not showing when I typed my feeings above and I am not going to repeat it. "
ORLANDO, US - Reviewed by KEVAN - 20 June 2015
" Best deal around, easy, no hassle, just saved myself some money :) Do yourselves a favour, car pickup was the easiest I've ever had, no "extras" hassle whatsoever- due to auto-europe? Couldn't say for sure but probably, IMO. "
" Choice of vehicles was impressive, it would be nice to be shown around the vehicle but nothing a few minutes exploring didn't sort out, otherwise a pleasant experience. "
SANFORD, US - Reviewed by DEREK - 20 June 2015
" I fly out to Florida 3 times a year and always book my car hire with Auto Europe because it is so easy and the customer service is superb. We are going in November and will be booking a car then. Thankyou once again. "
" Excellent service Alamo. "
ORLANDO, US - Reviewed by AMMANULLA - 19 June 2015
" totally hassle free "
" Very good and efficient service "
BOSTON, US - Reviewed by IAN - 19 June 2015
" Car was fine. We were 30 hours late to collect as plane delayed. Glad the car was still available? do we get any refund for the unused days hire? "
" Alamo is good, we have used them befor. No problems "
BOSTON, US - Reviewed by DAVID - 18 June 2015
LOS ANGELES, US - Reviewed by SURINDER - 18 June 2015
" Excellent service. I am a big fan of the quality of service and the excellent arrangements provided by Auto Europe. Thank you. "
" All very good. Alamo coped very well with the large number of customers at both collection and return locations. Vehicle provided was in excellent condition. "
MEMPHIS, US - Reviewed by MICHAEL - 17 June 2015
BOSTON, US - Reviewed by BETH - 17 June 2015
CHICAGO, US - Reviewed by ANDREW - 17 June 2015
WASHINGTON DC, US - Reviewed by ANN - 16 June 2015
" There was no waiting for the shuttle to the pick up area and the staff with whom I dealt with outside when loading up my car were commendable. However, the gentleman inside the office building of Alamo left a lot to be desired with regard to customer service and his attitude when serving me "
WASHINGTON DC, US - Reviewed by TERRY - 16 June 2015
" Was not offered much of a choice of vehicles in the full size range. Fortunately one of the two offered to me was suitable. Alamo rental stations at MIA and MCO offer lines of vehicles to choose from. "
SAN FRANCISCO, US - Reviewed by JOHN - 15 June 2015
" Friendly staff, quick turn around although it was busy. "
ORLANDO, US - Reviewed by WENDY - 15 June 2015
" As usual, ended up paying more at Orlando for the car. They convinced us the one we ordered would not be big enough so we ended up with an unwanted extra bill. "
LOS ANGELES, US - Reviewed by ANTHONY - 15 June 2015
" Easy and professional "
SALT LAKE CITY, US - Reviewed by COLIN - 14 June 2015
" Ok booking car hire "
" Had a bit of a wait to pick up car and the ticket showing damage to car was not complete. Had to re do damage paperwork before we could drive off. Where cars are kept for collection is dimly lit. Car itself was good and clean. Very easy car return. "
LAS VEGAS, US - Reviewed by MICHAEL - 14 June 2015
BOSTON, US - Reviewed by COLIN - 14 June 2015
" CHARGED EXTRA FOR: AN UPGRADE THAT WAS NOT REQUESTED, BREAKDOWN INSURANCE DESPITE THE BOOKING CONFIRMING IT WAS INCLUDED AND LOCAL TAXES WHICH PAPERWORK STATED WAS INCLUDED "
ATLANTA, US - Reviewed by GEORGE - 14 June 2015
" I received the service I expected with no real issues when collecting the car. "
" I felt pressured to add insurances and upgrade the car I chose. "