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ALMERIA CAR HIRE REVIEWS
Car hire reviews in Almeria
Pay a visit to beautiful and traditional Andalucian city of Almeria, in Spain, and experience history, architecture and culture first-hand. From its wonderful 16th Century Moorish fortress to its exquisite cathedral and interesting museums – the city has plenty to offer. For those looking for traditional Spanish cuisine, plenty of coffee houses and restaurants are available throughout the city. Almeria International Airport is located only 12 minutes away by car, making it ideal for commencing your car hire from.
With more than 60 year’s car hire experience, Auto Europe is able to offer exceptional worldwide offers on your next car hire. In addition, we are able to offer great quotes for luxury car hire, motorhome hire and a transfer service. Having partnered with numerous car hire suppliers, from local to national and internationally renowned brands, Auto Europe is able to provide convenient locations for you to collect your vehicle, including Almeria Train Station. Our car hire reviews in Almeria have been provided by previous customers so that you can make an informed decision of our service before placing your booking.
AUTO EUROPE ALMERIA, SPAIN Car Rental Reviews
Average Rating for Auto Europe Almeria:
ALMERIA, ES - Reviewed by KEVIN - 16 September 2025
" Excellent as always. "
" Very easy and straightforward but could do with a more structured queuing system. Maybe take a number or similar when collecting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JOHN - 15 September 2025
" I like your booking service and the fact that we can amend or booking up to almost the time of travel. "
" One minor complaint was that there was no one to meet us at the car return place. Lady on Europcar desk was very helpful and accepted that we left the car in the condition in which we found it. We took a video of outside of the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by PHILIP - 13 September 2025
" Always a pleasure doing business with AutoEurope easy hassle-free car booking system competitively priced "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by CHRISTOPHER - 02 September 2025
" Will definitely use again "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by MARK - 29 August 2025
" Excellent customer service at Almería airport "
" Staff were very friendly and heloful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by MATTHEW - 14 August 2025
" Frustrated by lack of communication from you regarding my damage claim "
" Not answering phone I am still awaiting resolution of damage claim "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PAUL - 21 July 2025
" Wonderful staff at Almeria airport Thanks "
" Smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by GINO COSMAN - 19 July 2025
" no "
" no "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by NATASHA - 11 July 2025
" Staff helpful, car was clean and tidy and pick up and drop off was easy. However got back from holiday a week ago and still haven't received my deposit money and I have had no communication about when it will be back in my bank. "
" Staff helpful, car was clean and tidy and pick up and drop off was easy. However got back from holiday a week ago and still haven't received my deposit money and I have had no communication about when it will be back in my bank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by SUNITA - 11 July 2025
" Absolutely great "
" Overall service , car , customer service absolutely great . Thank you and very reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANTHONY - 07 July 2025
" As above ... ! "
" Excellent knowledgeable staff - very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JENS-HENNING - 01 July 2025
" Auto Europe experience was excellent with very clear details on the various car types, options and prices. "
" Goldcar experience was excellent and good value for money. No issues picking up or dropping off the car at Almeria Airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by DEBORAH - 11 June 2025
" Still waiting for the authorisation pending to disappear but otherwise no complaints, didn't get an "off hire" confirmation email etc. which would have been useful? "
" good personal service, clear and simple booking process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PHILIP - 15 May 2025
" Excellent always a pleasure to deal with AutoEurope "
" Always easy to deal with with no problems transaction was smooth and easy the whole experience was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ALEXANDER - 11 May 2025
" You charged me and then allowed Europcar to also charge me "
" They charged me when I had already paid you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by IAN - 19 April 2025
" Very rapid pick up and drop off.Good service. "
" Very pleasant counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JAMES - 18 April 2025
" Excellent service would highly recommend "
" Excellent service Young gentleman very polite and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PHILIP - 13 April 2025
" Always smooth experience Booking is easy and always helpful when I need to contact you "
" As always smooth and easy and Keddy customer service was excellent However we did incur penalty due to plane being late although there was lots of passengers paying the same penalty it was still approximately 75€ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by SUSAN - 10 April 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PAUL - 07 April 2025
" Very disappointed with hertz "
" Car was full of scratched & dents , we checked the car on collection & photographed all damage including things hertz missed. The hertz office closed straight after we collected the car. Their office was also closed when dropping the car back. When we arrived home we'd been charged for existing damage. We've emailed a complaint and are waiting on their reply. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALMERIA, ES - Reviewed by ANTHONY - 21 March 2025
" All good "
" All expectations met "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by GARY - 27 October 2024
" Very satisfied "
" Hood customer service at collection. Very helpful. Clean catr. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JOHN - 17 September 2024
" Everything was very satisfactory save my comment in 3 above. "
" No one to meet me on return to the airport. So parked car in a return bay and left car key at the check in counter. There was no problem with the car but I would have preferred someone to check and agree the car was o.k. on my return to the airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PAUL - 11 September 2024
" I would rather walk then use this company ever again "
" Would never use again. On-line booking gave the impression the car would be picked up at the airport, not a €20 taxi ride away, the cost of which was incurred both ways. Also, additional unexpected costs for more insurance which, I thought we had purchased, were not fully explained made the whole experience stressful, costly and unpleasant. The term rip off comes to mind but I am to polite to say what I really think. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by CRAIG - 03 September 2024
" 2 identical cars were booked, we were given 2 different cars. Cars were not ready on arrival, we had to wait for them being cleaned and then both were at different locations and we could not leave the airport together. At drop off we could not get to the desk as it was so busy and had to leave keys in drop box without being able to sign off on the cars condition as there was no available staff to do so. "
" 2 identical cars were booked, we were given 2 different cars. Cars were not ready on arrival, we had to wait for them being cleaned and then both were at different locations and we could not leave the airport together. At drop off we could not get to the desk as it was so busy and had to leave keys in drop box without being able to sign off on the cars condition as there was no available staff to do so. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ROGER - 23 August 2024
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by LOUISE - 16 August 2024
" Excellent all round "
" Excellent service and fab car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANTHONY - 16 August 2024
" First time I've used this firm and it won't be the last. Fast and effective, the whole experience was great ☺️ "
" Easy and straightforward to deal with. Insurance deposit release within a couple of days of return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by MYRA - 31 July 2024
" As above "
" All smooth and efficient thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by BRUCE - 28 June 2024
" Competitive price, good range of cars and simple to book on line with no hidden costs. "
" Quick and easy to check in and collect the car. Car clean and in good condition. Just parked car and dropped key off at end of rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DANIEL - 07 June 2024
" WOULD RECOMMEND BOOKING WAS EASY AND THE STAFF WERE GREAT AT EPLAINING EVERTHYTHING. WILL DEFINATELY HIRE WITH DOLLAR AGAIN AGAIN "
" VERY FRIENDLY STAFF, NO QUEUE, EVERYTHING EX[LAINED AND VERY HELPFUL. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by IAN - 05 May 2024
" I believe you should be told about the above if this is is going to be the case from now on at the time of booking, or collecting the car and not when you return it "
" I picked the car up which showed it had 554km left in the tank and I took it back with 660km left in the tank and was told I hadn't filled the car up close enough to the airport. According to my sat nav this filling station was the last one on my way back to the airport. The lady took a photo of the receipt and said I may be charged. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by EDWING - 08 December 2023
" This one and the past ones , was good , we never have a problem "
" Very smooth and quick. We already booked another rental for next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by PETER - 07 December 2023
" No great hassle on collection. "
" Painlessn "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ALLAN - 02 November 2023
" Not what i expected this being a second rental from KEDDY in the same month as last year. "
" Picked up the car, when I checked it there was a damaged wheel trim on the passenger front wheel I went back in to the office with the photographic evidence for the lady who did the paperwork .having been told I had to send an E-mail and photograph of the unlisted damage , I insisted she put it on your system and the paperwork listing the damage on handover I am holding awaiting a reply that I have also sent the photo of damage via E-mail. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by SARAH - 19 October 2023
" Comments above about AutoEurope not Keddy. Appalling customer service by AutoEurope unfortunately reflects on Keddy. "
" When I went to collect car, counter closed and left at airport at night disabled travelling alone without transport. Not very happy and made me ill. I still paid for an extra day which I didn't have car. When I went to return car which I managed to sort out the next day I wanted to speak to staff but she was on the phone and waved me to leave keys as she was busy on call, therefore I couldn't explain what had happened. Not happy with customer service - absolutely appalling. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by ROBERT - 01 October 2023
" Overall pretty good value and the car, though a very small Fiat500 was adequate for our needs. Was warned by the rep though that it wouldn't take a large suitcase in the boot and not to put it on the back seat as local police could pull you over for this (presumably as it could be a dangerous loose item in an accident) and was offered slightly bigger car for an extra 5 euros per day. Politely declined this and fitted our suitcase in the boot no problem. "
" Overall good and uncomplicated with prompt attention at both collection of car and return.. Only slight issue was that I had to check where depot was and discovered it was five minute shuttle bus drive from airport. However it was only as I was searching round airport to find a rep that I got a phone call from depot asking me to look for the shuttle bus. Easily found but it would have been helpful if the prior booking paperwork had mentioned this and who to look out for. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by LIAM - 24 August 2023
" easy to use and competitive prices with a good reputation. "
" long wait at pick up because there was only one staff member on the desk and she had to deal with a complicated problem while serving customers. In all, we waited for an hour to get the car and there was just two customers ahead of us. the car was very clean and the description of the minor scrape on the bumper was accurate. i am not sure if this should have happened but the Hertz representative did not take us to the car and show us the vehicle and any features that we needed to be aware of. That would have been helpful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANNA GEORGINA - 21 July 2023
" The booking process was straightforward and the price was competitive with other providers. "
" Everything was perfect, except that the windscreen wash was completely empty, which could have been quite dangerous, as we were driving through dust and the windscreens became very dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by CHRISTOPHER - 29 June 2023
" As above "
" The wait to collect the car was over an hour , the process when you get to the counter is too long "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JAMES - 03 June 2023
" From start to finish excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by MICHAEL - 30 April 2023
" Great - will continue to use "
" All worked well - low mileage car - immaculately presented "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by MICHAEL - 07 April 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DARYL - 23 March 2023
" I am very happy with my rental experience. "
" I couldn't be happier. I had dealings with two members of staff who I called for assistance. Once when I was in the rental car and another time once I was back in my home country. Both times the staff involved helped me sort out my issue. They are very professional and courteyous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ALAN - 13 March 2023
" Car & staff were excellent "
" Car & staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JOHN - 23 October 2022
" Budget staff very friendly and was allocated a very nice car. "
" Nice friendly staff and nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by RICHARD - 21 October 2022
" Very good "
" Excellent hire car company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANTON - 03 October 2022
" besides the few things I have mentioned it was pretty much ok. "
" The Vehicle could have been cleaner in the interior and outside. The digital speedo cluster and the satnav screen very dirty and grimy. The drivers mat was missing. Being a PHEV vehicle it should have been plugged in and fully charged, but was not and just about completely flat. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by KEVIN - 02 October 2022
" Easy "
" All smooth and well organised it's Europcar desk anyway "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by JOHN - 03 July 2022
" Overall very disappointing. Misleading advertising and documentation. Auto Europe/Budget is not on airport although many others car hire firms are. You should consider refunding our taxi costs. "
" Specifically wanted pick up at airport which Auto Europe said it was. No mention of shuttle pick up at airport on any of the paperwork. 'After making your way to pick up point' No guidance to look for shuttle bus. We ended up having to get a taxi to the pick up point costing us 15 euros. Not a good start to our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by BESMIR - 29 June 2022
" Booking was easy but the rental information about the pick up being not in the terminal was in small print and it wasn't clear how to order the shuttle bus. "
" The branch is understaffed and under resourced. Spent over two hours sorting out paperwork. We had to wait for pickup to the depot location as Budget don't have a depot at the airport. We had to go through all the damages twice as the system didn't take it. We returned the day after we collected to add an additional driver. The branch is closed every day between 2-4pm. We waited until after 4.30pm for staff to arrive. Then another hour to be seen as there were two people waiting before us. Incredibly slow. When we complained we were told there is nothing they can do. To make it even worse the branch is closed on Sunday so we had to get a taxi to the airport. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by SARAH - 12 June 2022
" It was really easy to make the booking and I really appreciated the free cancellation option. "
" Our flight arrived after the check in desk was supposed to close following an hour delay, but the staff stayed and waited and were really pleasant. The car was nearly brand new and the check in process was really quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by CLIVE - 07 June 2022
" There was nothing yourselves could offer other to drive to the airport first and pick up a taxi to follow us to the Avis office to then go back to the airport. It was unnecessary stress during our holiday. Page 5 of your terms and conditions states collection by McDonalds - assumed this must be within the airport as we'd selected Airport Collection and Drop off. Not accceptable. "
" Your voucher stated, and we had chosen, airport collection and drop off. On arrival we searched for the Budget desk at Almeria Airport and asked around. We were told an Avis guy should be outside. He wasnt. We called the local number and were told he'd be there in 5 minutes. We then ended up in a transfer vehicle to collect our car from a different location. This was not made clear at the time of booking. We had booked to return the car at 19:00 on the 4th June only to be told the office closes at 13:30 and the last shuttle to the airport is at 13:00. When we stated that this was not acceptable as we'd booked airport collection and drop off, the Avis representative advised we could get a taxi or a bus from their offices. There were no taxi ranks or bus stops viewable. We contacted Auto Europe during our holiday and were advised we should go to the airport first and get a taxi to follow us to the Avis office to then get them to take us back. Totally unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by JOHN - 31 May 2022
" Not complaining but I don't understand why Keddy charge £100 less than Europcar and yet I deal only with Europcar personnel at Almeria airport. "
" Dealt totally with Europcar people at check in. Never met anyone sporting Keddy logo or a Keddy rep. However pleased to book with Keddy since they quoted much less than Europcar. Disappointed that no one was present at car drop off point to verify that the tank was full and there was no damage to the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by EDUARDO - 19 April 2022
" Read above. Complete lack of customer service and a really immoral practice to try to gain a higher commission "
" My flight got modified by the airline and by the time I was landing, the desk was going to be closed. So I contacted ae to inform that I was going to collect a day later but by all means I wanted to keep the booking. I was told that that was not possible and my booking had to be cancelled and re-booked at the new rate (twice more expensive). I was also told that I had to contact Hertz directly because ae couldn't do anything for me. When I managed to speak with Hertz UK I was told that as the booking was made with ae I had to speak with them, which makes total sense. All I needed was to inform that I was going to pick up the car a day later. I was also told that after 2hrs of the pick up time Hertz had the right to cancel my booking, which I understand if I wasn't calling to inform of the changes on my schedule. I was happy to pay for the car to stay 1 day parked and collect the following morning. I spoke with 3 people at ae customer service, the first person started really bad, but at some point the conversation improved and tried to help me with no luck. The second person was a female, her customer skills are appalling. She tried to use an analogy, saying that renting a car is like a flight, once departed you need to book a new one. I explained that renting a car is like booking a hotel room, if you arrive a day late (you inform the hotel and are happy to pay for the room to be empty) you have the right to keep yhe booking. She was not interested in any of that. The 3rd person did understand my point, he couldn't offer a real solution but he told me that he was putting a message on the booking announcing my late arrival. Did provide anything in writing, which I find not right. He also told me that there was a risk that I might arrive and no cars would be available. In the end I call the desk in Spain, I spoke with a very polite gentleman who listened to me and responded with: nor a problem at all, sir. Your car will be waiting for you, I will leave a message to my colleagues. AutoEurope customer service was a complete disaster, but I have learned my lesson: next time I will book direct with Hertz, I might pay more but will save on the stress and bad experience. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JOHN - 08 February 2022
" Easy booking process and good rates "
" Easy pick up and easy drop off. Free upgrade to automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by RAYMOND - 16 November 2021
" Very easy to book at a competitive rate "
" First time with Europcar very good service. 8 for drop off letter box slot was to small as key tag was broken on pickup so key and tag had to be forced in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by LOIC - 04 November 2021
" See above "
" The pick up and drop off point was not at the airport terminal as expected and per the booking, but several kilometers from the terminal itself. Not a great experience as I wasted a lot of time looking for the pick up point after arrival and was left with little time to check in after dropping off the car on our return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by JOHN - 20 October 2021
" Overall great experience, however car hire charges are crazy at this time. 15 years of travel to Spain this is more than twice what I previously paid. "
" Friendly efficient male on pick up Simple key drop on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PAUL - 15 October 2021
" 0/10 poor customer service advice from the autoeurope agent. Too rude...no compassion for our plight. "
" I am in the middle of trying to get compensation. I picked the car from budget car rental a couple of miles away from Almeria airport. Budget car rental was closed. I was not informed of this holiday closure. It added a significant amount of stress to arrange a cab and understand the drop off procedure. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JOHN - 15 October 2021
" Auto Europe is useful but I wonder whether I might gain cheaper deals through direct use of hire car companies' websites. I have used Auto Europe before when renting a5 Alicante and Palma de Majorca. "
" First car at Almeria had problem with parking sensor. So Europcar gave us another car. This quickly illuminated warning lights for low oil and low tyre pressure which were kindly and efficiently solved by European rep in Mojacar on dat after collecting car at Almeria airport. For remainder of our week, the hire car was fine. So a mixed experience for us! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALMERIA, ES - Reviewed by MARK - 28 September 2021
" It should have been made more clear that the office was offsite. "
" The office was not at the airport, which is OK as long as knew that beforehand. Instead I searched the airport for the office until I stumbled upon their van. On arrival at their office, I'd booked an Opel Corsa but was given a Peugeot Rifter which is as big as a builders van and unsuitable for parking in the city. When I went back to the office to complain, they saw me parking and shuttered the office. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ALMERIA, ES - Reviewed by MARK - 31 August 2021
" See above "
" We had to wait for our return minibus to take us to the airport. This caused a lot of stress we we had to check in and go through the covid details before flying. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by DONALD - 15 October 2020
" as above "
" Counter staff very forceful in trying to sell extra insurance, very unhelpful in explaining the reporting of vehicle condition on pickup, was told that any damage found should be photographed and the pictures sent by email to Goldcar before removing the vehicle from its pickup point, as there would be no staff available in the pickup area to notify, and we would not be able to return to the counter to report any damage. I did find some minor damage which was not noted on the documentation and I did report by email as instructed. obviously some one not inspecting the vehicles properly. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by KEITH - 12 August 2020
" Unfortunately due to the UK FCO guidance changing the day our rental was due to commence we were unable to travel. Whilst we have emailed Auto Europe customer service we have been told no refund can be provided in these circumstances. Whilst we understand our travel issue is not the fault of Dollar we would have appreciated if Auto Europe and Dollar could have shown good will and provided a refund under these unusual circumstances. "
" Unfortunately due to the UK FCO guidance changing the day our rental was due to commence we were unable to travel. Whilst we have emailed Auto Europe customer service we have been told no refund can be provided in these circumstances. Whilst we understand our travel issue is not the fault of Dollar we would have appreciated if Auto Europe and Dollar could have shown good will and provided a refund under these unusual circumstances. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALMERIA, ES - Reviewed by FELIM - 09 August 2020
" No contact from Dollar is so frustrating. I would recommend never to use Dollar. "
" My flights were canceled and I have been trying to contact Dollar/Thrifty for reimbursement. I have completed web-site contact information twice with no response. Please confirm when reimbursement will be issued "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALMERIA, ES - Reviewed by RHYDIAN - 05 August 2020
" Nothing to add. Very disappointed that a large company would try to cheat me. "
" There was no one at the desk when I returned the car.The desk was empty from 12-4pm. I posted the keys as requested. When I returned home I was told I had damaged the car. I provided proof that this was not the case and the problem was resolved. I paid a lot to rent this car and feel that undue stress was added to the experience. I am not happy. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ALMERIA, ES - Reviewed by CHARLES - 06 July 2020
" All good and local staff at Roquetas de Mar very helpful "
" During lockdown gave me very good rates. Staff very helpful and allowed to return to a different drop . Thanks "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by CHARLES - 03 April 2020
" We are locked down in Spain and unable to drive to Almeria Airport to return car on 30 March. On 23 March phoned Europcar office in airport, agreed to continue hire for 212.16 euros till 30/04. VISA a/c show no money taken. Unable to contact anyone (all phone numbers are dead) on 02/04 to clarify situation. and still have the car. "
" Very efficient collecting car and paper work "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by DAVID - 22 March 2020
" All good "
" A one year old car with a long list of tiny abrasions which worked perfectly. I had to fill the screen wash... Check in and out problem free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by WILLIAM - 19 March 2020
" Easy to book and generally efficient. I had obscurity which was answered promptly. "
" Overall very good and efficient with a good brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by RAYMOND - 10 March 2020
" We had to wait 2 hours in a long queue before being served, there was only one staff member and that was the problem for the wait, also many customers came back to complain about the condition of their just picked up cars which of course affected the wait... But we got an upgrade as an apology after we mentioned the long wait... "
" We had to wait 2 hours in a long queue before being served, there was only one staff member and that was the problem for the wait, also many customers came back to complain about the condition of their just picked up cars which of course affected the wait... But we got an upgrade after we mentioned the long wait... Which was nice... "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by GEOFFREY - 29 February 2020
" All so easy to book a car at a reasonable cost. "
" Very good as the check in and check out is with Europcar who were both pleasant and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by KEVIN - 19 December 2019
" Easy to use website. Never been let down "
" Quick, no hassles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by RONALD NEIL - 19 December 2019
" Friendly and helpful staff "
" Very smooth experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by KEN - 24 November 2019
" Hassle free "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ALEXANDER - 17 November 2019
" as before "
" Having hired numerous cars with varied companies our experience on this occasion was good. There was no hard sell to buy extras that we know was unnecessary. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by NIGEL - 05 November 2019
" Excellent "
" Very good. Much better than my experience with Hertz last time I came to Almeria "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by CRAIG - 19 September 2019
" The whole experience was straight forward and easy to follow. Information given was clear and easy to understand. Will definitely use again. "
" Excellent Service, well explained and prompt service at a very busy time. Slight damage to the vehicle before pick up but this was explained and photos e-mailed to me to confirm the damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by DAVID - 14 September 2019
" PLEASE SEE QUESTION 3 ABOVE. "
" MY CREDIT CARD HAD BEEN STOPPED IN ERROR BY SAINSBURY'S. THEY HAVE APOLOGISED SINCE AND PAID ME THE EXTRA £225 I HAD TO PAY AT THE DOLLAR DESK FOR EXTRA INSURANCE I DID NOT REQUIRE USING MY VISA CARD. I HAVE EXTRA COVER PURCHASED IN THE U.K. EVERY YEAR WHICH IS AN ABSOLUTE FRACTION OF THIS. I NOW FIND THAT I WAS ALSO CHARGED A £47.25 TAX WHICH I WAS NOT AWARE OF, AND I DID NOT INITIAL FOR. THE CAR, STAFF SERVICE AND THE CAR ITSELF WAS EXCELLENT. THE TAX ISSUE MAY HAVE BEEN LOST IN THE TRANSLATION, BUT THE TOTAL EXTRA COST OF £332.8Ip. IS TOTALLY UNACCEPTABLE. I WOULD AT LEAST APPRECIATE THE £47.25p. THAT I AM STILL OUT OF POCKET BEING REIMBURSED. I CONSIDER THIS GROSS OVERCHARGING WHEN PEOPLE ARE IN A DIFFICULT SITUATION A FORM OF RACKETEERING. I WILL BE TAKING THIS FURTHER AS AN ISSUE IF I AM LEFT OUT OF POCKET. BECAUSE OF THIS OVERRIDING ISSUE I AM UNABLE TO COMPLETE THE SURVEY ACCURATELY. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by NIGEL - 11 September 2019
" easy to use and manage "
" Fast efficient courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by TIMOTHY - 09 September 2019
" A couple of slight niggles on pick up (see above) but overall good. "
" The car was very nice and a slight upgrade. The Europcar personnel (Carlos & Lis) were very helpful BUT the car had quite a few more small scratches and scrapes than were on the documentation, so we had to go back into the office to report these and to get Carlos to come and note them. Then, as were about to drive away, we noticed that the petrol tank was only half full, and our deal was full/full. So we had to get Lis out of the office again to verify this and to agree that we should return the car car half full - which is not so easy to judge! In the end all was fine, though it took us a little longer to get away from the airport due to this faffing about. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by JASON - 08 September 2019
" Great experience "
" Pickup and dropoff went very smoothly staff were very helpful and polite great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by GRAHAM - 05 September 2019
" Satisfied "
" Great car and excellent staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by RICHARD - 01 September 2019
" Grat "
" No hassle, fast collection and return of an almost new vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DONALD - 27 August 2019
" as said above "
" the overall cost for a 7 seat car was pretty high, but for a very nearly new car, it was excellent quality. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by HELENA - 29 July 2019
" On the particular car that I was driving although we filled up the tank to the full capacity the fuel gauge showed just under - had we of put any more petrol in, it would have fallen onto the car - not sure why it showed this, but it was the same on pick up. "
" Almeria have just changed from a fleet of Seat Leon over to a Citreon C3 Given the choice the Seat is a far more comfortable ride. Being as it is only a smallish pick up-drop off they do not have a wide variation of choice of cars, but staff are very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PATRICIA - 22 July 2019
" Very satisfied "
" Very pleased overall. Had seen bad reviews of Interrent but had no problems ar all and would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by HELEN - 18 July 2019
" The AutoEurope experience is always very good. "
" I really do not like this new procedure of giving you a report on collection that shows the car is in perfect condition, and giving you all the responsibility to check the car, mark all the damage and return the form to the counter for noting. This is just unethical. They know the car is damaged at outset, why can this not show on the initial damage report. It's just a ploy to snare the unwary into having to pay for unreported initial damage on return of the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by PHILIP - 17 July 2019
" Pleasant experience but would have liked to have been told and had a demonstration of this particular car, if I'd known it was an automatic and soft top I would have refused car. "
" Car was automatic which we hadn't booked but was not told or had any explanation about car, wasn't like your normal automatic, also it had a soft top which we hadn't got a clue about and dare not press any buttons incase we couldn't get good back up. We're not thick or stupid and have rented hundreds of cars but nothing like the mini cooper soft top, didn't like it at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JUAN - 16 July 2019
" As stated above "
" Car supplied (upgraded)was very good but I would have preferred a slightly smaller vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ADAM - 15 July 2019
" Bit disappointed with hidden costs. "
" Had to pay for an upgrade as they didn't have a Seat. Then had to pay €50 for break down cover, which I thought was in the cost. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PATRICIA - 14 July 2019
" Very positive! "
" I was wary of Interrent as there have been bad reviews lately but I could not fault them at Almería & would recommend them & use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DONALD - 10 July 2019
" I have used Autoeurope on a number of occasions and always been satisfied, I have another booking with Autoeurope in September, if I suffer the same experience as my last booking then it will be the last time I use the company "
" On pick up at airport I was almost forced by counter staff to purchase extra insurance, being told that what was supplied by you was only a top - up insurance and that I would not be returned my deposit if there was any further damage to the vehicle than was already noted which when I got to the vehicle was extensive to the left hand front wing and door, I was told by the counter staff that if I was to find any further damage before I took the car I would have to return to the counter and Que before I would be seen and the car reinspected by them which could take a considerable amount of time, So very dissatisfied with the way I was treated by Goldcar staff. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALMERIA, ES - Reviewed by OLIVER - 04 July 2019
" Auto Europe provide insurance at the time of purchase at considerably lower rates than the rental desk. For this reason alone I'll continue to use them "
" Efficient service, punitive charge for dropping off at a different location, but the same with all rentals "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by MR. NICHOLAS - 03 July 2019
" Excellent service and quality vehicle. Highly recommend. "
" First time using your company and will definitely not be the last. Never again will I use DoneYouSpain!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DAVID - 30 June 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by MARK - 19 June 2019
" Unsatisfactory "
" As per email to you. To much to put here. Please supply email to forward comments "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALMERIA, ES - Reviewed by STEPHEN - 09 June 2019
" Will definately be booking through yourselves again. "
" Very impressed with the price of hire and also with the car,it had less than 3000k on the clock! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DAVID - 12 May 2019
" Excellent vehicle provided and value for money "
" Excellent vehicle value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DEAN - 04 April 2019
" Have used autoeurope for the past 7 years when travelling on my many trips to Europe and have never encountered a problem. Only gripe is excessive emails trying to get me to buy their insurance! "
" Absolutely no problems whatsoever.No pressure selling at collection,everything explained clearly and great car.Very pleased with service 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by HELENA - 10 March 2019
" It could be made quicker on collection if one has previously booked if they could take details before we arrive so its just the signatory needed. Also one should have on the booking form their telephone number so if flight arrives early you can call to be collected. "
" I can only speak for Almeria airport at present - we use Avis all the time as although they are a very short drive away, we are met and brought back even if we are the only ones in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by GRAHAM - 05 March 2019
" Very good all round "
" Very easy pick up, drop off and very nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by WILLIAM - 23 February 2019
" The car had dents I don't have time to inspect the car I just want to get to my destination "
" You always pay extra when you pick up the car checking for dents my car had so many dents "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by CARLO - 11 February 2019
" Over all good. More care required on the condition of the vehicle "
" Over all very good. The vehicle had so many dents and scratches that I had to return to the counter for them to add more to the check out list. Unless you spend a very long time fully inspecting a car, it is almost impossible to find all the damage, which leaves customers open to false claims against them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by KEVIN - 28 January 2019
" VERY angry to arrive at Almeria to find that 'Inter Rent' is now managed by 'Goldcar', which is a company I NEVER use. We were subjected to stressful hard sells to take out their extra insurance, even though we have our own. Even to the fact that should we commit a traffic offence, there is a €45 'admin' charge. There were so many scratches/knocks/dents on the car, we had to return to the desk twice. In the end my husband video'd it with a running commentary. It took us over an hour to get out of the car park once we had been given the keys. If I had been notified of this in advance I would have changed my booking to a much more honourable company, not those sharks. This was a terrible start to our holiday. "
" Very, very stressful. Attempted very high pressure selling with all kinds of nightmare scenarios of how we would be out of pocket by 100's of Euros. Even though we explained that we already had our own 'extra' insurance, we were told that we PROBABLY WOULDN'T BE REIMBURSED BY OUR COMPANY AS THEY WILL NOT PROVIDE AN INVOICE FOR THE REPAIRS.......DISGRACEFUL !!!!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALMERIA, ES - Reviewed by DAVID - 18 January 2019
" Very good "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DANIEL - 21 December 2018
" Dreadful feel ripped off "
" You said I didn't require additional insurance when I got to Europcar they said your insurance wasn't valid and charged me 250 Euro's "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by KAREN - 16 December 2018
" There was a long queue at the airport which took about 1 hour to process. The service desk was 'Goldcar' when I was expecting to see 'Interrent'. There was no indication on my booking that they were the same company, so I wandered around the airport looking for the desk before I realised. "
" The assistant at the counter was very abrupt with customers who expressed concern that damage to the vehicles they were about to hire had not been properly recorded. The customers were afraid that they would be held liable. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALMERIA, ES - Reviewed by RONALD NEIL - 14 December 2018
" Very straightforward. "
" The whole experience was speedy and hassle-free. The fact that I had gone for zero-excess helped enormously. Was slightly worried that the rental was operated by "Goldstar", as their reputation is not high, but had no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by AMANDA - 14 December 2018
" See my comments above "
" I have always booked with ZE Interrent at Almeria Airport as it was run by Europcar. To my dismay, I found on arrival that it was now run by Goldcar. If I had known it was Goldcar on booking, I would have opted for a different hire company. On arrival, the lady on the check in desk was very aggresive and even though I had opted for zero excess cover plus cover for glass and tyres, she said this would not cover me for many scenarios and therefore, at a cost of an additional 80 euros, I must take out their own insurance. This fee was almost the same amount for the fee charged for the car rental itself.# Additional she got me to sign a blank form showing that the car had no damage. It was then up to me to inspect the car, and take pictures and this resulted in me having to go back to the check in desk as there was lots of damage particularly to the bumper. I made sure that the blank form she had in her possession signed by me, was amended and I took a photo of that amended form. Most car hire companies list known damage to a vehicle on the rental agreement and it is then only a matter for you to go back to the desk if you find damage not listed. It seems to be totally unprofessional for Goldcar not to list known damage. It almost seems like they are trying to catch you out. That is to say you could end up paying for damage which was already apparent and known to the Company. On returning the vehicle, I insisted that the vehicle was inspected so that I could be advised of any possible damage which I would be liable for. The lady from Goldcar verbally told me that everything was fine but I am still watching my credit card account on a daily basis in case a payment is taken. I just have no confidence in using Goldcar. This does not reflect on your Company and i WILL CONTINUE TO BOOK MY CAR HIRE THROUGH YOURSELVES. This experience with Goldcar "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
ALMERIA, ES - Reviewed by DAVID - 13 December 2018
" Auto Europe offers a great selection of car rentals at highly competitive prices. "
" Since InterRent became part of Goldcar the service has fallen to the appaling levels expected by Goldcar and not those I was used to with InterRent. the drop off experience was appalling. The person behind the counter was more interested in chatting with his colleague than checking my car in. When challenged he argued with me and suggested that he did not have to check my car in quickly as I returned it 30 minutes prior to my rental period finishing. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ALEXANDER - 29 November 2018
" Very good "
" Efficiently dealt with fortunately no queue which obviously helped and well received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by JOHN - 27 November 2018
" See above. "
" I am not sure that I understood the charges for which I did not receive a receipt. I returned the fuel tank full and I agreed to pay 60 Euros for the breakdown cover so that is what I should have been charged. Instead I was charged over 67 Pounds. I was not so happy when I returned the car and was not checked out as with other companies. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DAVID - 11 November 2018
" Auto Europe system works well. "
" Service very efficient but prices at Almeria airport very expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by TERENCE - 08 November 2018
" Auto Europe a very good company to do business with,have used them lots of times, and will used them again. Many Thanks. TJS. "
" Only with europcar,if the rental charge is satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by OLIVER - 04 November 2018
" We were not able to get a car because we only had debit cards with us. We were not offered any form of reimbursement by Auto Europe or Thrifty as 'i had not met a contractual requirement' to have a credit card with us. This requirement was in the terms and conditions a few paragraphs down but was not made clear during the booking process prior. Very unhappy and would not recommend "
" not applicable as didn't get access to a car "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALMERIA, ES - Reviewed by PATRICK - 03 November 2018
" Excellent value so will use again in the future "
" Hired a few times now and the service is excellent. The I/Rent cars are always slightly older vehicles with higher mileages though. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by CHRISTOPHER - 01 November 2018
" Get in the queue quick at Almeria as it's slow going for a small airport but returning car was a doddle. Good experience overall. "
" A bit slow at rental desk, but return was excellent. Good experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by CHARLES - 24 October 2018
" Found booking on the internet very easy, and have used the site many times without any problems. My criticism is with Keddy/Europcar and not with Auto Europe. We would not hesitate in using Auto Europe in the future, but next time will investigate the cost of the additional insurances prior to booking. "
" We arrived at the desk in the airport with a prepaid voucher for a Seat Leon or similar type car. However the staff tried to persuade us to take a different car and then told us it would cost approximately 15 euros per day extra ! I got the impression that they did not have any cars available of the type originally booked (and this seemed to be confirmed by conversations we overhead with customers being attended to at the same time). Only after we made it quite clear we were not happy to pay any extra for something we had already booked and paid for, did they manage to find a car suitable for us. Also we are absolutely astounded at the cost of the premium protection package (the additional insurance to avoid the CDW excess) - they charged a whopping 420 euros for 14 days' hire!! Also they tried to charge us for 15 days, but fortunately we noticed this and corrected their error!! All in all, we feel that Keddy/Europcar were trying to rip us off in every way. Will not be using Europcar again!! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by ALEJANDRO - 24 October 2018
" Lovely little car for my wife and I. "
" Very professional, polite and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by WILLIAM - 24 October 2018
" Car was v good "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PHILIP - 23 October 2018
" Upon arrival the interrent desk was closed so we had to queue at the Europcar desk so we were delayed in setting off to our accommadation. We also had difficulty finding the car in the darkness with signage being very poor to the parking bays. The car had more damage once viewed in daylight ( the morning after pickup) than on the signed receipt document so we had to try contacting the numbers on the agreement and were unable to get through because of the bank holiday in Spain. We also tried 2 other contact numbers but were told to go back to the agreement number as they could not deal with the problem. Photographs taken in daylight of the additional damage had to be attached to an email and sent to your customer services. This has now been thankfully resolved by email and no further action taken. The interior was not particularly clean due to staining on the seats and the windscreen wipers were badly worn especially on the drivers side so did not wipe the windscreen very well. This was reported at vehicle return. Overall we were quite dissappointed with the vehicle. "
" The staff at the desk were very pleasant and efficient although it was the Europcar staff rather than interrent. Booking was straight forward with navigation around the website clear. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ALMERIA, ES - Reviewed by JANICE - 19 October 2018
" As a ove "
" Very slow service and waited 15 minutes to drop off car. It was a good job we were not in a rush "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by STEVEN - 17 October 2018
" Easy and good value "
" As always, good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by LYNDSAY - 16 October 2018
" great service thank you "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JOHN - 09 October 2018
" Yes "
" All very good apart from long wait at drop off "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by MARTIN - 04 October 2018
" Everything very good. The usual procedure . Efficient staff. "
" All was good. Very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by IAN - 02 October 2018
" I was very happy with my experience dealing online with Auto-Europe in the UK. However I object to the aggressive sales tactics when you turn up at the car hire desk and they try to over-charge you for things that were previously included in the initial cost. "
" On arrival at Thrifty desk in Spain, I had to endure the Hard Sell, I was offered cover for the Compulsory Excess - having previous experience of this Rip-Off I declined as I had this cover. I was then astonished to be told the car did not have Breakdown Cover -which I was forced to buy, 60 euro for 2-weeks. I could get a years cover for the same price in the UK. On my next car hire, I expect to be told to pay extra if I want a steering wheel fitted. !! "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ALMERIA, ES - Reviewed by STEVEN - 26 September 2018
" Excellent car and service, very fast return of deposit "
" Would have liked to have been shown how to start car ( hybrid) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DONALD - 25 September 2018
" there was no problems with the car easy and straight forward collection and drop off,i wouldn't hesitate to hire again. "
" car was in need of a clean ,on the outside,i actually paid to take your car there the car wash. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by ALAN - 23 September 2018
" Good "
" Good although having to wait while a person walks to the car park to check the vehicle at drop off is time consuming (15 mins) when you have a flight to catch. Why not a person in the car park who can check returning vehicles? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by MARTIN - 21 September 2018
" Only a slight issue on pick up. I was told there was no damage to the vehicle and asked to sign forms at the desk. On later examining vehicle there was a large dent to the cill. I then had to queue up again to have forms amended to reflect this which was frustrating. Obviously I would also have been potentially charged for this damage on return of the vehicle. "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by STUART - 16 September 2018
" Been using them for years, consistently fair and good value "
" As ever great value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by JEANETTE - 14 September 2018
" Excellent customer service and no pushy sales people trying to get me to take more insurance or an upgrade- though each was offered and explained. "
" Best customer service experience I've had when hiring cars at Almeria. I identified more scrapes etc on the car that needed adding to the hire papers. No pushy sales people and they were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by GRAHAM - 13 September 2018
" Great "
" It was not very clear at Almeria airport that the Dollar cars were picked up from the Hertz counter, but we saw the sign eventually. I am also waiting for my deposit to be returned to my credit card, three weeks later. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by NICOLAS - 12 September 2018
" I have no 'beef' with AutoEurope. Have used you in the past and probably will again. "
" We arrived and had to queue whilst they were having a discussion with a couple returning a car disputing alleged damage. I was told that there was 'no damage' to our car but there was minor scratching to the sill of the boot and a very small chip in the windscreen. I went back to the terminal to report these & they were reported and noted before we drove off. InterRent offered damage XS insurance which would have cost twice the hire cost (declined as I have annual insurance). On return, we parked the car (no one there to check condition in the car park), went into the terminal and advised that there was no further damage and that the tank was full. The person on the desk (Sara?) then went out to check the car. Long delay and came back, showed me a very poor photo on her phone and said that it showed a new scratch. She had already filled out a damage claim form. I went back to the car, saw the mark to which she had referred, got out my hanky, spat on it, rubbed and lo & behold, the 'scratch' disappeared. Went back to the terminal and advised, then out to the car again with her to show her. She accepted this with very bad grace and gave every appearance of looking for further 'faults'. Did not accompany me back to the terminal but told me that her colleague would sort it out. He did so after phoning her. Whilst I had been out at the car, the customer behind was also advised that there was 'additional' damage to his car but that he didn't have to worry as he had their insurance. He didn't think that there was any additional damage but didn't demand to see it. I suspect, though, that he might have signed a form agreeing that there was and allowing the hire company to process a claim. My suspicion is that these people make their money by selling overpriced insurance and falsely claiming for damage that is not the responsibility of the hirer. We had allowed plenty of time to return the car - others would probably be more pressured just to accept the responsibility for the damage. The fact that they have no one on duty to receive cars (even though they are next to Europcar who own them) obliges one to trek back and forth to the terminal - all part of a plan to increase pressure on the client and screw more money out of them. All told, I thought that their modus operandi was appalling and dishonest. I would be very reluctant to use them again . "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DONALD - 10 September 2018
" Good Experience no complaints whatsoever. "
" Your staff provided excellent friendly service. The car was ideal for our purpose and the rental experience was trouble free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DAVE - 09 September 2018
" b "
" No signs, information, or comments made about drop odd procedure, nearly missed my booking in slot (Airport) while i hunted for someone to check my car once i'd learnt what i had to do. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALMERIA, ES - Reviewed by ANITA - 09 September 2018
" good little car "
" helpful staff just the additional insurance was very high "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DAVID - 05 September 2018
" Very good service , quick and easy at airports, very friendly staff "
" Good service, friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by MYLES - 02 September 2018
" The price of car rental was ok , car was a bit damaged but still ok, just the service at budget was awful. No meet & great or office or sign ??? "
" The collection of the car was the worst part of my holiday . My family had to wait 90mins to be taken to our car!!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by ALAN - 30 August 2018
" Based on my experience, I would not be able to recommend yourselves. I feel I was miss sold the insurance and was never correctly made aware of the Ts and Cs "
" The staff are extremely rude. I was told the additional insurance I had purchased didn't count and that I would have to give them €1400 euros upfront unless I spent another €210. For insurance. I feel I was miss sold the insurance by yourselves. I had Two cars, so was told to come up with €2800 euros. It was extremely stressful, was threatened with police action. The said I should have reviewed a voucher that you never sent to me. I couldn't have a refund so I could take my business to a reputable car hire company and it seemed that everyone else in the around us was also experiencing the same issues. Extremely poor!!.... it would also seem that if I hadn't of purchased there insurance I would have been billed around €600 for scratches already on the car!!... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by DAVID - 29 August 2018
" I don't think it is fair that I should have to check the condition of the vehicle before I leave the pick-up point. All vehicles should be prepared in such a way the customer can take the car with complete confidence, knowing the company are aware of all scratches / bumps and other issues before it leaves. It should not be the responsibility of the customer. – Trust in a company will always give a far better relationship and reputation. "
" You need to make all small print about the insurance cover clearer - it is rather confusing, and upsetting having paid out money for holiday only to be told there are extra's when you arrive - you need to make it quite clear at the beginning, what all the extras are. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by CARL - 23 August 2018
" Best rental company I've used thank you "
" Very smooth and easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by KAREN - 22 August 2018
" The counter staff were very abrupt. I have also emailed querying the amount refunded to my account but have yet to receive a reply. "
" We were waiting for approximately 30minutes to obtain the keys for the car. The car was very smelly. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALMERIA, ES - Reviewed by RICHARD - 21 August 2018
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by AMANDA - 02 August 2018
" Having booked what I thought was an all inclusive insurance package via auto Europe, I was told by the desk staff at Goldcar this was not the case & that I had to purchase their insurance at £227.91 which I was not expecting at all and was very disappointed with. "
" Having booked what I thought was an all inclusive insurance package, I was told by the desk staff at Goldcar this was not the case & that I had to purchase their insurance at £227.91 which I was not expecting at all and was very disappointed with. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ALAN - 02 August 2018
" Easy booking, reasonable prices in comparison to other sites. Easy to cancel and/ or modify booking. "
" Pleasant, friendly checkout staff with no power selling of extras. Took a while to find the car because it was parked in the wrong bay in a different section of the car park. There was damage (albeit minor) to almost every panel of the car. Inside was good condition and it ran well. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by JOHN - 01 August 2018
" As above "
" Had a slight problem figuring out where the off airport shuttle pick up was but other than that it was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JOHN - 01 August 2018
" As above "
" I have used Interrent previously and have found them good but this was probably the worst rental car I've ever had. It was a Fiat Punto and it struggled to go up hills and seemed very sluggish when compared to, say, a VW Polo. When we got about 2 km from the airport a warning light came on which indicated a low tyre pressure so I topped it up and reset the warning light. The car had a slow puncture as the warning light came on every few days and the tyre needed air regularly. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by JOHN - 28 July 2018
" See above "
" Overall very good, but pick up took 40 mins. Not enough staff at the counter. Europcar competitors processed their customers more efficiently. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANDREW - 25 July 2018
" The cost of insurance and additional drivers were extortionate. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by BERNARD - 25 July 2018
" See 3 above "
" Whilst we had taken insurance with Interrent to cover bodywork and glass we were told that there were scratches to the rear bumper and were then advised to check and report any further damage before taking the vehicle away. A chart of damage dimensions was supplied for stone chips, scratches, dents etc. I questioned this as we were supposed to be fully comprehensively insured and this request made me feel uncomfortable with the cover we had paid for. The reply was it would be to both our benefit if any other damage was reported before hire took place. I again asked if we had or did not have comprehensive insurance for bodywork etc as paid for, we were told we had the above cover. When we turned on the ignition a warning to change the oil was on the screen, we returned to the counter to advise staff of this warning, waited in line to be seen again and were advised to ignore the warning and told that the oil will have been topped-up. Again not very re-assuring to be driving a car with a warning flashing throughout every journey. However the car was clean and did run well throughout the hire period so we would likely still use Interrent if hiring again in Almeria. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by STEPHEN - 22 July 2018
" Very helpful staff "
" No hassle "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by JEAN - 22 July 2018
" Auto Europe are efficient and quick to respond if you have queries. Get great prices. And free late cancellations if necessary. "
" The car had a faulty gear stick cover. It was not at all comfortable. Very cheap feel and not robust. Didn't handle well. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALMERIA, ES - Reviewed by STEWART - 14 July 2018
" Good apart from unpleasant pressure to buy their additional insurance despite the fact we'd bought some through you. Quite threatening. "
" Good apart from unpleasant pressure to buy their additional insurance despite the fact we'd bought some through you. Quite threatening. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by MICHAEL - 11 July 2018
" As prevoius "
" It was pretty good. Bit slow refunding the fuel charge. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by PATRICIA NAOMI - 08 July 2018
" Question, Did I leave my house keys in the rented car when I dropped it off? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANDREW - 04 July 2018
" Excellent service by Interrent/Europcar at Almeria Airport. Checked car on return, signed off documents and said deposit would be refunded within next few days. "
" We upgraded and was provided with a Europcar Rental Car. Golf. Very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JASON - 04 July 2018
" My first ever car hire experience nearly left a bitter taste, but all in all, I would do again. "
" The car was not checked upon arrival by any staff, fortunately I took a video of the vehicle prior to collection and drop off - as when dropping the car off, the attendant stated I had caused numerous damages and would be liable! Thankfully the video assisted in this instance. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by GERARD - 01 July 2018
" Auto Europe provide a good service but should remove Goldcar from their provider base. "
" Slow to attend on return, curt and unpleasant staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ALMERIA, ES - Reviewed by PETER - 30 June 2018
" Bookingbwasceasy at a reasonable price but the whole experience was unpleasant. "
" On the collection of the vehicle the agent Internet tried worrying tactics to sell me additional insurances. " well if your vehicle breaks down or you have an accident you won't have a vehicle for the rest of the contract" . Roadside cover breakdown cover tyres winscreen etc all at additional cost. Excess cover. I did not take any of them I have 12 months excess cover. The vehicle was larger than required not a medium compact Citroen Elylee. On returning the vehicle I filled the tank but the digital fuel gauge refused to show full. When the vehicle was checked over the agent said it was not full I argued it was but not showing. I had to take the car to the local fuel station and put a further €3.91 in the tank it was flowing over into the forecourt. I took the vehicle back and could not get back into car park as my paperwork pass was with the agent. Eventually Internet accepted that it was a faulty fuel gauge. Really not great end to the holiday. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by ANDRAS - 29 June 2018
" VERY SATISFACTORY "
" A LITTLE SLOW AT PICK UP PAPERWORK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by SARDARA - 28 June 2018
" No comment "
" When I went to the counter to pick the car up the assistant asked me if I wanted satnav with it with a €51 charge I tried to tell him that I had already paid for it via the website but he said that wasn't so then he wanted to sell me extra insurance waiver I tried to tell him that I paid extra for that as well then he said that he can upgrade the car with satnav built in at that time I just wanted to get a way so I agreed to pay extra €51 not happy about this at all "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by TRACY - 27 June 2018
" Overall very efficient at desk and process was very quick and easy. "
" Only negative was that the auto-europe paperwork didn't make it clear which desk I had to go at the airport. Luckily it wasn't a busy time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PENELOPE - 26 June 2018
" expensive.... "
" The car had a small scrape on one of the wheel arches. The damage didn't occur while we were using the car. I was charged £380 "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ALAN - 25 June 2018
" Auto Europe did not provide details of how to find the shuttle bus. I waited 35 minutes outside the terminal for the shuttle. It was only by chance I noticed it entering the car park; I had to chase it to only to find, apparently, I should have proceeded to an area in the car park to wait! Not very satisfactory and a total waste of 35 minutes waiting, then being taken to the off site kiosk to complete the paperwork - a total of 1 hour off the start of my holiday! "
" Auto Europe did not provide details of how to find the shuttle bus. I waited 35 minutes outside the terminal for the shuttle. It was only by chance I noticed it entering the car park; I had to chase it to only to find, apparently, I should have proceeded to an area in the car park to wait! Not very satisfactory and a total waste of 35 minutes waiting, then being taken to the off site kiosk to complete the paperwork - a total of 1 hour off the start of my holiday! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANTHONY - 25 June 2018
" All positive no problems "
" great service great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by MICHAEL - 24 June 2018
" Other than the hard sale for yet another insurance which was totally unnecessary in our case it all went smoothly. Someone could also have taken us through the various controls as some were new to us. "
" I don't know why the receptionist was trying to sell us another insurance, re tyres, etc when we were well covered! It sounded like a tall story. Unnecessary and stressful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PETER - 12 June 2018
" Other than my return problems the car was fine and the service fron Interrent ok "
" ON my journey back to the airport the vehicle developed a " knock " which got louder all the time . I refuelled at the airport filling station and noticed oil dripping down. I returned the car , a Nissan Juke , and reported this to a female member of staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by JEAN - 10 June 2018
" Always happy to book through Auto Europe, reliably good value and always easy to get in touch if needed. "
" Discrepancy between extra driver charge on voucher and that charged! Tank showed full on collection but after 80km was down well below 3/4. Could not have been properly full by quite a lot! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by RICHARD - 08 June 2018
" Auto Europe is my supplier of choice as they offer an excellent service. I always chose the Interrent Zero excess option which is good value. "
" Overall experience was good. Car was reasonably new and seemed in good mechanical condition. It did however have a number of dents and scratches to the bodywork. Pick up took some time; there was no wait to be seen by the counter staff but although my data were all on file (4 rentals in the last 6 months at this location) the process took about 15 minutes "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by BRUCE - 14 May 2018
" Will use again "
" All done very well, pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANDREW - 09 May 2018
" I rarely give feed back but I am so happy with dollar I wanted to let you know. Very fair company. Even when I forgot my fuel receipt they looked at the Guage and accepted my apologises. Professional firm. "
" Very good. No hard insurance sell just good information. I will always use dollar in the future. I will never use Gold Car had one bad experience with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by SALVATORE - 09 May 2018
" ALWAYS PLEASED WITH AUTO EUROPE FRIENDLY BOOKING STAFF GOOD PRICES RESOLVE ANY PROBLEMS QUICKLY ALL GOOD "
" ALL GOOD DID NOT WAIT LONG FOR PICK UP CAR WAS NEW AND CLEAN DROPPED OFF QUICKLY AS IT SHOULD BE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by MARTIN - 08 June 2015
ALMERIA, ES - Reviewed by DEEPAK - 02 June 2015
" Agent tried to sell more insurance to reduce rather than eliminate excess blocked on card. A bit abrupt. "
ALMERIA, ES - Reviewed by JASON - 11 May 2015
" Never realised interrent was Europa car so took a little time to find where to go at airport. On asking staff they said it is at europa car desk. When I got to desk there was a very small sign hanging on one side. Good service overall and no issues with vehicle. "
" As above. "
ALMERIA, ES - Reviewed by MARK - 25 October 2014
" Easy to book and problem free, maybe just a little more info on extra local costs would be useful. "
" Easy, polite and very professional. Would recommend. "
ALMERIA, ES - Reviewed by TIMOTHY - 20 October 2014
" very helpful assistant, unlike some that we have had from other trips. Good that you give refunds on fuel not used so didn't feel that we were being ripped off. will definitely use again. "
" Excellent and friendly service and a good price for the hire too. "
ALMERIA, ES - Reviewed by WILLIAM - 09 June 2014
" Good value. No problems. "
" All went smoothly. No problems. "
ALMERIA, ES - Reviewed by RAYMOND - 18 June 2013
" Do not mend it if its not broken ! "
" Could do with more staff on a Sunday. "
ALMERIA, ES - Reviewed by ANTHONY - 06 June 2013
" I was very pleased with the ease of the site I booked my car with. "
" I was very happy with the kind and friendly staff at Almeria airport , the gentleman who dealt with me when I collected the car , was incredibly helpful and was more than happy to help and is a great asset to your company :) "
ALMERIA, ES - Reviewed by STEPHEN - 29 May 2013
" The process of booking was very easy and quick. Also we had to change to a bigger car and this was simple. "
" The collection of car was good but no-one easily availbale to explain problems with the car on it's return. The petrol gauge did not work properly and the side mirror button was broken and could not move the mirrors. "
ALMERIA, ES - Reviewed by JOHN CHARLES - 29 May 2013
" I think insurance fees should be set out clearer when booking vehicle from UK,otherwise no problems "
" comments as above "
ALMERIA, ES - Reviewed by SUSAN - 06 May 2013
" We are more than happy with your service but will definitely not book Goldstar again "
" Had to wait for over an hour to collect the car, there were 2 people serving and another flight had landed 10 minutes before ours as this was the cheapest carhire company most people had gone with them, unfortunately they did not have enough staff to handle the volume of clients. The bodywork on the car was dented even though it was fairly new. "
ALMERIA, ES - Reviewed by SUSAN - 06 May 2013
" We are more than happy with your service but will definitely not book Goldstar again "
" Had to wait for over an hour to collect the car, there were 2 people serving and another flight had landed 10 minutes before ours as this was the cheapest carhire company most people had gone with them, unfortunately they did not have enough staff to handle the volume of clients. The bodywork on the car was dented even though it was fairly new. "
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