Auto Europe
- North America
- Central America
AVIS CANADA CUSTOMER REVIEWS
- 7.8
- 7.7
- 8.3
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS CANADA Car Rental Reviews
Average Rating for Avis :
VANCOUVER, CA - Reviewed by GRAHAM - 21 September 2025
" Great overall experience, only slight issue was the length of queue and time taken to collect the car at 9.30am but other than that the staff were friendly and helpful and the vehicle was amazing. Drop off was seamless. "
" Great overall experience, only slight issue was the length of queue and time taken to collect the car but other than that friendly and helpful staff and vehicle was amazing. Drop off was seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MARK - 21 September 2025
" car needed cleaning "
" tried to give us a small car pointed out that we booked a intermediate they give us the right size car "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by DAVID - 19 September 2025
" Value for money was good. "
" Car was grubby. Obviously hadn't been cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HALIFAX, CA - Reviewed by AMANDA - 18 September 2025
" Auto Europe had an offer for a 2nd driver free, that's partly why we used them. On arrival at Avis in Halifax, they said they couldn't honour this offer and that Auto Europe shouldn't promise this. It was going to cost us $17 a day for the extra driver. After a bit of haggling they honoured the offer. "
" The staff were very efficient. Collection and drop off was quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by JOHN - 18 September 2025
" Id rather the pay more next time to avoid the poor service "
" The wait time for the vehicle was ridiculous, the queue with only one person on counter "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
CALGARY, CA - Reviewed by COLIN - 17 September 2025
" Selections with AE were not shared effectively with Avis "
" Voucher included LDW and add Driver. On collection these were added as extra options. We challenged this but desk staff was unable to print a corrected version but were assured no charge would be made for these. I have now been billed $85 for LDW. Two expensive calls to Avis US have been frustrating and fruitless "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by JONATHAN - 15 September 2025
" No protection from the actual company you buy the car rental from. Just a middleman. Buying experience was fine. "
" Intermediate car was not fit for purpose. Several safety issues noted: brakes and wipers not working as they should. The car was also a basic spec car. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
VICTORIA, CA - Reviewed by BRETT - 15 September 2025
" Great service, fast pick up and drop off and also a good, free upgrade on both cars we had on hire "
" Great service, fast pick up and drop off and also a good, free upgrade on both cars we had on hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by BRANDON - 15 September 2025
" Amazing! "
" We were very impressed with the service and how easy it was to rent a car in one airport and drop off in another "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by MARK - 13 September 2025
" Terrible company "
" Counter staff added an extra days rental as we picked the car up 53 minutes early. I queried the charge and was told it was pre authorisation and it would be refunded. It was not refunded.i would happily have waited the 53 minutes to avoid the. Charge if the desk staff had been honest with me.. I paid for a Dodge charger or similar and got a Nissan which is not similar to a Dodge charger. Terrible company to deal with. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by JOHN - 11 September 2025
" I would certainly use Auto Europe again "
" The service was good but the car itself had quite a high mileage and had either a rear wheel bearing fault or a buckled wheel at it vibrated a lot and noisy at 100 kmph making it quite unpleasant in the highways. It also has numerous scratches and scrapes. I expected a better car from avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by JOHN - 10 September 2025
" Car hire experience was all positive. Car itself was smaller and of inferior quality to previous vehicles rented from same agency in same class. "
" . "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
QUEBEC CITY, CA - Reviewed by STEPHEN - 10 September 2025
" I had to change the date of my booking by one day and ended up with a cheaper deal. Good selection of offers available. "
" Very quick and efficient pick up and drop off in Quebec. They offered me a larger car because the one I booked hadn't been cleaned, but I accepted the smaller one and it was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ADRIAN - 10 September 2025
" AutoEurope is consistently reliable "
" Wait times (90 minutes) for collection are completely unacceptable. The overall experience was very poor at Avis. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 7
DEER LAKE, CA - Reviewed by KIMBERLEY - 10 September 2025
" There were some marks on the car that weren't noted on the form when I collected. I marked them up and submitted them to the agent. Make sure you check the car for scratches before you leave the lot. "
" friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by IAN CHRISTOPHER - 10 September 2025
" None "
" I wasn't happy with the original vehicle assignment. However the counter staff were happy to look for an alternative and a more suitable vehicle was provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
HALIFAX, CA - Reviewed by CAROLE - 09 September 2025
" Booking was easy and I was kept updated "
" Despite booking an intermediate vehicle we were given a vehicle classed as a compact by all other companies. This was difficult with 3 people and their luggage. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by GORDON - 08 September 2025
" The auto Europe side of things was fine, this time Avis seemed to be in a mess. Last year I did virtually the identical hire with auto Europe and Avis and it was fine. I fail to understand why Avis ask for all the online information then have the reception staff entering all the data again with painfully slow one finger typing. I have always used Hertz in the past and if you do the online bit you are straight to your car and away "
" The counter staff struggled to make the computer recognise a second drivers licence and after about 20 minutes just wrote it on the agreement. This was despite me filling in all the details online. The car was a new 3000k miles but the AC did not work. Then the TPMS light came one all the tires were meant to be at 36psi but they were 31,31,31,28 "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CALGARY, CA - Reviewed by PETRA - 07 September 2025
" . "
" Excellent customer service in Calgary "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by PAUL - 06 September 2025
" Auto Europe were great. I needed to call to check on some things before I left the UK. The call agent was very good, explained everything I needed so my only verbal contact with Auto Europe was great. I felt Auto Europe gave me a good price on the rental, the car we hired was lovely and overall I cannot fault Auto Europe and would definitely recommend to colleagues "
" The pickup and drop off at Vancouver airport was very efficient and easy. We had a short queue for pickup but only about 10 minute wait. The car was great and overall a very good experience. There was an additional charge of 81 cents on our credit card which is obviously a very small amount - and I wondered what this was for as the invoice just said NON PKG amount - but the amount was so small I have not queried this with Avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALASDAIR - 05 September 2025
" Pleasant counter staff,quality car,an overall excellent experience "
" Slight wait to get car but overall a satisfactory experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RICHMOND HILL, CA - Reviewed by SHAHNAWAZ - 05 September 2025
" I was told I would get my funds back and the difference for the rental price. I was told notes would be added regarding this. This has still not been actioned and I have had no correspondence following my claim. Due to air canada strikes, my trip was cut short and then I had to spend several hours at Avis trying to sort out an issues not anything to do with me and ended leaving without a car. This meant I had one less day. "
" I was unable to collect the car as there was missing info that Avis said was due to Auto Europe. I had to rebook with another company and lost a day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CALGARY, CA - Reviewed by THOMAS - 01 September 2025
" Pretty stress free pick up and drop off "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by KERRY - 30 August 2025
" Cheaper than going direct - easy website and simple instructions "
" The pick up was stressful with lots of additional add on's. Were told the vehicle was pristine - that was not the case. Within half an hour of driving the maintenance sign appeared on the dashboard and the cruise control stopped working. For the money paid I would expect a better quality "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by PATRICK - 29 August 2025
" Very easy straightforward booking system and reasonable rates. And the direct booking number link with Avis is useful and reassuring. Have used you for quite a number of years now and it has gone well each time. Only wish you covered more Canadian airports e.g. Prince George BC! "
" Preferred status doesn't seem to be recognised when booking through Auto Europe. And stopping the automatic free extra driver for spouses is a retrograde step. I was told it was a "change of policy" but it just comes across as mean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by STEVEN - 27 August 2025
" Easy booking. Good prce "
" Car was great but collection time at Montreal Airport was excessive and makes me think twice about using again "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KELOWNA, CA - Reviewed by PAUL - 27 August 2025
" Auto Europe made comparison easy and we found the prices to be competitive and value. We did like the ability to have excess insurance at not much more cost, unlike other providers. We normally purchase excess insurance before departure, but the Auto Europe policy was competitive in price and offer "
" The collection and return was seamless and easy. It was stress free after a long journey, The car was clean, tidy and perfect for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GRAHAM - 27 August 2025
" We have used Auto Europe on a number of occasions and have always been offered good value for money and a good service. "
" Our experience of dealing with Avis was generally very good. Quick service on pick up and return. They didn't even quibble on some marks on the bumper, when returned. The only slight downside was that the vehicle offered was a basic model and had done a reasonable mileage. Nevertheless, still good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by JAMES - 26 August 2025
" We got a good price and amended our booking easily when we needed to. Very happy "
" The rental experience couldn't have been better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by TIMOTHY - 26 August 2025
" Really nice car, just a shame it had the fault with the back seats as made travelling back to airport with all the luggage a struggle. "
" The back seats in the car stopped working half way through the week, could not fold down or move at all, then there was a constant beeping noise coming from the chairs even when the car was locked up at night. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by THOMAS - 23 August 2025
" Great car, brilliant trip "
" Lovely car. Check in was a bit of a wait. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOHN - 23 August 2025
" Booking done efficiently and soar effective "
" Efficient service and quality vehicle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by PHILIP - 20 August 2025
" Good value. Easy booking process. "
" Very efficient and pleasant staff. Quick process to pick up and return the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by EIRA - 18 August 2025
" . "
" Fantastic car! Couldn't have wished for better! However, we were charged for a faulty sat nav that didn't work the entire time we were there :( "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by WILLIAM - 16 August 2025
" As above "
" Excellent staff (particularly at drop off) all very easy and efficient. Only minor issue was additional charge which I don't understand (I was expecting the GPS hire and pre fuel) which I couldn't reconcile. Otherwise, great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURNABY, CA - Reviewed by BEN - 15 August 2025
" Overall was ok, nothing special "
" No one in the office when I picked the car up. Car had a few scratches on it. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
CALGARY, CA - Reviewed by JOHN F - 13 August 2025
" Worst customer experience for any company I have ever dealt with. I spoke to at least 4 different people and they were all unhelpful, downright ignorant and refused to take ownership or help in any way. Their unprofessionalism extended to terminating calls with excuse and even lying about clear facts such as your opening times. Never again! Expect a more detailed Trustpilot review. "
" Despite Auto Europe not helping modify or rebooking a late arrival, Avis staff were very helpful and accommodated despite the arrival being outside the contract time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by CHRISTOPHER - 13 August 2025
" No issues. "
" No issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by TIMOTHY - 12 August 2025
" Simple To use and found a good deal "
" Very efficient and clear signage for collection and drop off "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by MOKHALLED - 12 August 2025
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by MARTIN - 12 August 2025
" Good all round experience. "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by ANGELA - 11 August 2025
" Good price, easy to add additional driver (spouse), easy pick up and drop off process "
" Easy pick up (with a bit of a wait). Easy drop off. Car was clean and had spacious boot. Higher mileage than usual but drove fine. Had minor issue with key not working on first day but resolved. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by CHRISTOPHER - 10 August 2025
" Easy, cheap and great service. "
" A bit of a long queue at the airport - so had to wait some time; but good once we got the front of the queue. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by KAMAL - 10 August 2025
" used for a number of years for various trips been reasonable competitive price "
" Overall very good. Counter service was understaffed Vehicle was damaged (but was noted) could have been cleaned off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by GILLES - 10 August 2025
" Apart from the slow checkin process, the overall experience was satisfactory. Nothing to complain about. "
" Only one person at the counter for checkin with 7-8 people in the queue. The process was too long. The checkout on the other hand was very efficient and quick. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by DHARAMRAJ - 08 August 2025
" Very happy with my rental "
" Good customer service "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by GREGORY - 06 August 2025
" No issues at all. Friendly pick up and drop off. "
" No issues at all. Friendly pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ROBERT - 06 August 2025
" We've been charged for Non Pkg items and I don't know what this is. When we dropped off the car, the chap said everything was okay. And there is no easy way to contact you to find out what the charges are for. It's very stressful. "
" We've been charged for Non Pkg items and I don't know what this is. When we dropped off the car, the chap said everything was okay. And there is no easy way to contact you to find out what the charges are for. It's very stressful. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by JONATHAN - 05 August 2025
" The communication from auto europe has been good and the deal I was given felt great though I was never given the car I expected in the end "
" We ordered a dodge charger (or equivalent) and got nothing like it. A Chevrolet Malibu. After a 20 minute queue the avis staff member made out like it was my fault that there weren't any dodge chargers and I should have realised how busy they were. He borderline rude. He never really answered my questions and in the end I just wanted to get away from the desk as I felt sorry for the large number of people behind me having to queue like I had. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by MARK - 05 August 2025
" Avis we're not the cheapest but I assumed based on their review rating and brand they would provide an adequate service. How wrong can you be, I would avoid using them in the future. "
" In short the customer service was terrible and really unwanted after arriving from a long haul flight with the family. After a very long wait, the Avis rep attempted to impose a smaller class car than booked; without explanation I was asked to accept and sign for a compact class when we'd booked a full size / standard class. I had to insist that we wouldn't accept a compact due to our luggage and four adult size passengers. Avis appear to be understaffed, it took 50 minutes from arriving at their counter to finally receive keys for the car. There were just two others ahead of us in the queue, this has to be by far the longest I've had to wait for car rental, anywhere ! "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by ALEX - 05 August 2025
" Same as above comments: Collecting the car was hard work after a 10hr flight. They had two members of staff on a Saturday midday, which meant waiting 1hour to be seen. Was not impressed Also paid nearly £120 for a satnav. When we took it out after leaving, found out it was in German so we couldn't use it or change language as no instructions. Asked for refund when returning it and they said no as it's already paid for. She said you can change language on it, I said we tried and could not. Said to her, you try and she couldn't either. "
" Collecting the car was hard work after a 10hr flight. They had two members of staff on a Saturday midday, which meant waiting 1hour to be seen. Was not impressed Also paid nearly £120 for a satnav. When we took it out after leaving, found out it was in German so we couldn't use it or change language as no instructions. Asked for refund when returning it and they said no as it's already paid for. She said you can change language on it, I said we tried and could not. Said to her, you try and she couldn't either. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by NORMAN - 04 August 2025
" Auto Europe very good as was Avis with the exception of the following comment "
" Pick and drop off very good but check on vehicle was poor due to ours having no water in the screen wash and the warning coming up saying it needed an oil change but otherwise it was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HALIFAX, CA - Reviewed by ALASTAIR - 03 August 2025
" We'd had a bad previous experience but this was generally fine "
" The vehicle was dirty externally and covered in scratches none of which were noted on the documents. The display on screen said maintenance required. That said the car ran well and the end handover was fine. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
HALIFAX, CA - Reviewed by COLIN - 02 August 2025
" All good "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JAMES - 02 August 2025
" I have used Auto Europe many times to book my car rental. The process of booking through Auto Europe was easy as usual. AVIS were disappointing due to their dishonesty over providing me with a much cheaper car than I had paid for and adding unauthorised charges to my invoice. "
" I booked and paid for a premium SUV but was supplied with an intermediate SUV. I returned to the desk to query this but the desk agent insisted that I had been provided with a premium SUV which was dishonest. The final receipt showed that I had paid for a premium SUV but been supplied with an intermediate SUV. The car group was not shown on the rental agreement documents. The car was small for our needs (5 adults, 5 bags). I would have saved over 1/3 had I booked an intermediate SUV. In addition I have been charged for additional 'optional services' which I did not authorise and are unspecified. I was expecting to pay a one way drop off fee at the desk - the charge to my credit card was higher than I expected - when I queried this with the desk agent I was told that it was a hold on my card as a security deposit which would be returned at the end of the rental - the charge as the end remains the same due to the unauthorised 'optional services' mentioned previously. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
WINDSOR, CA - Reviewed by CHARLES - 01 August 2025
" Really nice car, decent price eventually and excellent staff "
" Was disappointing that I booked the car and then a week later found the same car from the same rental cheaper, so cancelled and rebooked! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by XAVIER - 01 August 2025
" Auto Europe were great "
" I paid for a Dodge Charger and ended up with a Chrysler 300s which was apparently in the same bracket but had the false American luxury and a poor automatic gearbox "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDMONTON, CA - Reviewed by DOMINIC - 01 August 2025
" My voucher stated that an additional driver could be added for no charge, whereas at the Avis desk I was told that this wasn't the case, and was instead charged an additional CAD 96 to add an extra driver. When I queried this at the Avis desk I was told I would need to take it up with Auto Europe. I was disappointed that what was stated on my voucher was not actually valid. "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by PAUL - 31 July 2025
" I had one query for Auto Europe before booking which was answered quickly and well by phone. Very good price and seamless with Avis. All information clear. "
" Good communication from Avis. Staff helpful on collection and return. Efficient and no fuss. Good car. Good service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by DOUGLAS - 29 July 2025
" All good "
" NONE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALAN - 29 July 2025
" No comments "
" No comments "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by CHRISTOPHER - 28 July 2025
" Overall very good experience, quick pick up and drop off "
" Provided a good sized car and was well specified. Office not too busy, served quickly. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by NICHOLAS - 28 July 2025
" Cheaper than Avis "
" There was only one staff member working when we picked up the car. there was a queue of about 5 people in front of us, this queue grew in length to about 12 as there was one customer with a problem, which was taking up all the counter staff's attention. We probably waited about 25 minutes to pick up the car. No upgrade was offered despite being in Avis Presidents club. I felt like the staff member just wanted me gone. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by RICCARDO - 26 July 2025
" Super company quickest pick up I've ever experienced. Great car and simple drop off "
" If your agreeable to share your details pre collection ie driving licence and credit card your pick up will be pretty quick ans seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by EVANS - 26 July 2025
" I did not get what I ordered "
" I request a dodge challenger but was given a vw taos. I chose dodge challenger because the boot offered security for my luggage. The taos did not have a cover at the back. My luggage was exposed. I did not feel comfortable about that "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by RICHARD - 24 July 2025
" No comment "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ANDREW - 23 July 2025
" Easy to use web site and good price and choice of hire options - perhaps consider how to remove the need for a printed voucher less people carrying paper now. "
" Picked up in Calgary good service from trainee, car was picked up in rain so hard to check bodywork condition. Returned to Calgary airport, quick service - a bit under pressure - chip in windscreen noted but not on paper sheet - just visible in my own video of the car - if handing over in wet you cannot expect customers to visually check the car as you cannot see all issues with rain spots on it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by PAUL - 22 July 2025
" It was very tiring and tedious after a 9 hour flight. They should have put on additional staff and improved their processes, since they knew they had a huge number of renters arriving. "
" The queue to get the car took 2+hours. Once you had checked in you had to wait 1/2 hour to get a car. There were only 4 staff checking in and managing incoming vehicle keys. AVIS had 10+ times more customers than the other rental companies. It was the start of the Calgary Stampede. They needed a) more staff and b) better processes. We heard that people bringing cars back had a very long wait to find a place to leave the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by CLARE - 21 July 2025
" Charged a drop off fee by Avis although it said included in voucher from auto Europe. Avis said it's never included so I had to pay $78. Very unhappy "
" Car was ok "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by SAMIR - 20 July 2025
" All good "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GERAINT - 20 July 2025
" On collection of the car we were informed it would an extra $10 CAD per day for the additional driver, despite our voucher stating the additional Driver was included for free. This was the reason we chose to hire with AutoEurope - very disappointing. Otherwise, average. "
" On collection of the car we were informed it would an extra $10 CAD per day for the additional driver, despite our voucher stating the additional Driver was included for free. This was the reason we chose to hire with AutoEurope - very disappointing. Otherwise, average. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
QUEBEC CITY, CA - Reviewed by JAMES - 19 July 2025
" . "
" Pick up was poor. Basically told the car was in the underground car park in a parking space. Car was covered in bird poo, looked as it had not been cleaned. Maintenance light came on when engine switched on. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
HALIFAX, CA - Reviewed by TN - 18 July 2025
" Good prices and easy process "
" Vehicle could have done with a wash but everything else was easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by KAI HAU TERENCE - 16 July 2025
" I hope Auto Europe can relay the above comments to Avis and get their feedback accordingly. Otherwise, we will blacklist Auto Europe from now on. "
" We have been waiting in two different queues with two different people for around three hours before we could actually get the car. There were more than 60 people in these two queues when we arrived, but only three staff members were serving all of them. There were no long queues at any other car rental companies at the same location. Everyone there was so frustrated with Avis' inefficiency and poor arrangements. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TORONTO, CA - Reviewed by PETER - 16 July 2025
" . "
" Too few staff for pick up......long line waiting and only one person serving at a major airport hub No invoice provided yet at end of Rental and unexplained charges taken "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by TIMOTHY - 16 July 2025
" Overall, the car was decent, could have been cleaner especially inside, didn't like the one way charge, level of customer service could be improved, we pay a lot of money for these holidays and expect to be treated accordingly. "
" Despite the policy stating that I may not get the car I booked, I was disappointed not to, the car was dirty inside, inner windshield was filthy, no fuel in the tank.. customer service at pick-up could have been better. Drop-off in Calgary was very quick & efficient. The one-way charge, I felt, unnecessary seeing as there is an Avis at Calgary airport. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TORONTO, CA - Reviewed by RICHARD - 15 July 2025
" All good. "
" All good, no problems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by NIGEL - 14 July 2025
" Not good! "
" Didn't have the car we ordered had to have a Chrysler that had a 3.6 engine which cost us more in petrol! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by PAUL - 13 July 2025
" I had the car for 31 days. It was excellent. "
" Quick service and great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTREAL, CA - Reviewed by ANDREW J - 11 July 2025
" Very efficient. The website was clear and everything worked perfectly. "
" An excellent experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by JONATHAN - 10 July 2025
" Booking clear and easy to follow and the link-up with Avis worked perfectly. "
" The Avis service at Halifax Airport was efficient and friendly, but our experience of Avis check-ins elsewhere in the last year has not been so good, so we can't give you a 10 for question 2. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by HARPREET - 08 July 2025
" The instructions were contradictory about where to go and what time, the car wasn't the one I ordered and previously been in a front end accident "
" The car had been previously through an accident, it was clearly not the car I ordered "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by PAUL - 07 July 2025
" Made a change not to get the hard sell on additional insurance. "
" Only issue was charging me 0.91CAD$ on the final invoice emailed to me when I returned the car. It does not state what the charge is for. Makes no sense "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by EVELYN ANNE - 01 July 2025
" Efficient booking. No problems with transference of information to the rental company. "
" This experience was good. Last year we had an experience that was less than satisfactory in sorting out a problem with the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by NEIL - 01 July 2025
" Auto Europe were easy to book through and offered a competitive price "
" We arrived to pick the car up 20 minutes early. It took nearly 2 hours for our car to arrive. There was no sense of urgency from staff, very little communication and our extra driver was not added to the policy. We missed our tour bus that we had booked due to the delay. Awful experience "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by JOSEPH - 30 June 2025
" Great prices, and easy to use. "
" Generally, a very good experience. Collection and drop-off went well. Thee was the usual sales pitch to upgrade the car at the counter, but this the member of staff didn't push us to do so. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by CATHERINE - 29 June 2025
" Excellent "
" Gentleman on the counter at Calgary airport was particularly friendly and helpful, very much appreciated after a long haul flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by KEVIN - 27 June 2025
" Great from start to finish "
" Great from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by IAIN - 25 June 2025
" Overall, I would recommend Avis having rented cars from a variety of different companies in the past. "
" Efficient, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by GLYN - 24 June 2025
" This was my first experience of both Avis and autoeurope and having had mixed experiences with other firms and booking agents, I was alert to the problems that could arise. What a delight that this booking was just about as good as it gets. My only frustration was the Avis IT system offering to pre register my details. This did not work as it did not identify the deal that I had booked, asking me if I wanted a second driver( prebooked) and if I wanted GPS for 2 days? This on a 10 day hire period. However there was little delay on the desk in Halifax ns. "
" Good service, no hold up at Halifax ns , no up selling attempted car upgrade at no extra - I didn't need it but thanks- car clean in good condition not showing its 50+ kilometres shown on the dash. Return took a couple of minutes with no questions raised about damage, there was none but the dead insect montage on the front end could have hidden a lot! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MARGARET ANNE - 23 June 2025
" . "
" so easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VICTORIA, CA - Reviewed by JULIE - 19 June 2025
" Great "
" Great service from the guy at the collection office in downtown Victoria "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by HELEN - 17 June 2025
" easy clear booking "
" smooth service, excellent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by BEN - 16 June 2025
" For our honeymoon, we booked 10 days in Vancouver and 6 days in Calgary. In Vancouver, we booked a budget vehicle that turned out to be a Toyota Camry Hybrid. In Calgary, we wanted to treat ourselves to something a bit special, so we paid double the price of our 10 day budget option for what we expected to be a muscle car. Only to be offered what we had just had, but for double the price. Unacceptable. "
" Avis told me the car they were giving us was a Toyotay Camry Hybrid, when we booked a Dodge Charger 'or similar'. A Camry is in no way similar to a Charger. One is a hybrid, family friendly sedan, the other is a muscle car. It is delusional and false advertising to put these cars in the same bracket, especially when it was advertised on your page as Dodge Charger. The Avis manager eventually offered us a Ford Bronco, which was OK but really disappointing not to get the muscle car experience we hoped for. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by VICTORIA - 10 June 2025
" Easy to book, good price for one way rental "
" Very long wait to pick up at Avis counter but car itself was v good. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by KAREN - 04 June 2025
" I don't tend to recommend unless asked. "
" I don't tend to recommend unless asked. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by SIMON - 04 June 2025
" Always use Auto Europe. Free cancellation/rebook best for me "
" Tyre developed an issue. A big delay in response from Avis "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by COLIN - 29 May 2025
" Very surprised I needed to spend more money on breakdown assistance and excess coverage. "
" Additional cover required for breakdown and excess. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by JOHN - 28 May 2025
" Good price. Helped with Avis for agreement to use ferries in a very efficient manner "
" Staff were very efficient and provided good advice that saved money with fuel as drop off province fuel was around 40% more than pick up fuel, ensured it didn't cost an additional days rental as we collected earlier than planned, and provided helpful advice at pick up and drop off. Car interior had a few leftovers from previous hires (paperwork and water bottle) but was generally clean. Did not pay for sat nav but one was standard fit in intermediate SUV supplied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by NICOLA - 27 May 2025
" Booking with Auto Europe was fine. Good rate and we were happy with the experience overall. Would have liked to have been able to contact someone for questions "
" Firstly, I was unable to complete the pre check in as the webform wouldn't send despite trying 4 times, It was asking for payment for the additional driver, despite the policy saying the additional driver was free of charge. Collection at Avis in Downtown Vancouver was not a good experience. The store manager was not helpful, and pretty rude. She insisted vehemently that there was a deposit to pay of $750, despite my paperwork stating $450. In fact, the machine took $100. The car, when we collected it had a Service Maintenance Warning come on screen, we rejected this car, despite the manager informing us that this was wrong and it still had 5,000km left. This was an inappropriate response. We were not prepared to take this risk. In addition the car was filthy! The car we finally took was great, also not clean, but did the job well. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by JAY - 18 May 2025
" If Auto Europe can refund me the additional amount I was charged I would happily recommend them to someone else. "
" Very unhelpful member of staff at Avis, Pearson Airport, Toronto. I had purchased the package through Auto Europe with an additional driver included but the Avis member of staff would not accept this and charged me $74.35 or he would not release the car. Additional charges were also added to the bill without explanation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by IAN - 10 May 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HALIFAX, CA - Reviewed by PHILIPPE - 02 May 2025
" I've been using AutoEurope for twenty years. I've always been satisfied with. "
" There was only one guy at the counter but he was fast and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHRISTOPHER5 - 19 April 2025
" Never ever get the car I have chosen. It ends up being whatever they have. "
" Turned up at 10am and was told they were lucky to have a car for me, if I'd been 10 mins later then they would not have one. Can't believe how they can do that when it was booked and paid for. Also I never get the car I have picked. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
HALIFAX, CA - Reviewed by ALAN - 13 March 2025
" All so easy and the car was great "
" All so easy and the car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by GRAHAM - 10 March 2025
" Very good. Will definitely use auto europe again. "
" First car had a problem with frozen wipers but they replaced it immediately. Good service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by KAY - 25 February 2025
" Second time using Auto Europe would highly recommend and use again "
" Quick and easy rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by SIMON - 12 February 2025
" We booked fully inclusive package this differed with the package we were presented with and had to purchase extra security for peace of mind "
" Avis employees were excellent and efficient. There seems to be a discrepancy between what we booked with Auto Europe and Avis package not as exclusive as we were led to have believe we had booked "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by CHRISTOPHER - 01 January 2025
" None "
" Pick up took more than 1 hour even after checking in online. Then was charged for an additional driver even though this was included in the price already paid. Car was not full of fuel, damage was missing from the log and windscreen fluid was low. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TORONTO, CA - Reviewed by GRAHAM - 07 November 2024
" Everything from booking, pick up and drop off was easy "
" Very easy drop off and pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by DAVID - 05 November 2024
" Auto Europe website worked well "
" Extra charge at end that didn't understand and receipt in French , couldn't check in online as link didn't work so had to wait "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RICHMOND HILL, CA - Reviewed by MARION - 27 October 2024
" I would use Avis again and recommend it to a friend. "
" All excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by SHIRLEY - 25 October 2024
" Thankful for friendly and no questions asked service. Safety first. "
" Was allocated a car and as we drove away noted an emergency light on the dash. Returned to rental office immediately. One tire had significantly low pressure. This car was taken out of service and was replaced without question. Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by SHIRLEY - 25 October 2024
" Based on friendly service would definitely recommend. "
" Professional efficiency throughout rental process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by COLIN - 22 October 2024
" All my hire requirements (10+ vehicles per year) are conducted through Auto Europe, never experienced any issues. "
" Second time I've hired from Avis at Pearson International Toronto and experienced the same long wait time at reception as I did the first time. Not enough counter staff to deal with customers. Poor lighting at vehicle collection point so check carefully for damage and report before leaving. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MONTREAL, CA - Reviewed by MICHELE LINDA - 22 October 2024
" not really happy at all "
" very slow at airport waited 2 hours for a car, only 2 staff on counter very poor service there, not shown to car had to find it myself as a lady on my own never done anything like this before was disappointed i was not shown the car "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by WESLEY - 20 October 2024
" The car was great and very good for the Canadian environment "
" We're told the extra insurance was 32 dollars. What we were not told is that it was 32 dollars per day. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by GRAHAM - 10 October 2024
" Affordable, easy and efficient "
" The booking was easy to make and the collection arrangements were clear. The Avis staff wanted to upgrade us but then charge extra for a SatNav when we had already booked and paid for a car with one installed. Once we got over that little hurdle, everything was fine. The extra costs were clearly explained. It was a great vehicle, easy to drive. I was sorry to give it back! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ROBERT PAUL - 08 October 2024
" Given that it was literally the cheapest quote by about 25% everything went very well. I think the value of the quote was something to do with the car having 26,000 kms on the clock and a few minor scratches on it. Having said that, it went very well for the 3700 kms that we covered in 15 days of travelling. No mechanical issues or warning lights at all during our time with it. "
" Best and quickest pick up I can remember from any international destination. With the efficiency of Vancouver airport and quick passport and emigration staff checks, together with quick processing of Avis staff at the desk ( there was only one person in front of me and pick up was literally at the exit door of arrivals) I think I was driving away from the airport literally about 90 minutes after our aircraft touched down. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HALIFAX, CA - Reviewed by RANDALL - 08 October 2024
" Very good. "
" Smooth and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by SHARON - 03 October 2024
" Excellent, will use again "
" Great service and well maintained vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by JOHN - 02 October 2024
" Easy pick up/ drop off and completion of paperwork "
" Vehicle could have been cleaner inside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by NATHAN-JON - 01 October 2024
" Overpaid, poor car selection for price, not checked, filthy car "
" Was never going to get the car advertised and company have very little models, equivalent was not equivalent, not checked, various damage not reported, very poor experience "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MONTREAL, CA - Reviewed by MALLORY - 01 October 2024
" As no. 3 "
" Very easy to collect the car and drop-off. Excellent standard of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DARTMOUTH, CA - Reviewed by WILLIAM - 29 September 2024
" I have used Auto Europe before, many years ago, and will do so again if I need to hire a vehicle. Their service was exemplary and I have no hesitation in recommending them. They are also very, very competitive on price. I checked a number of other price comparison sites and booking sites and even tried Avis directly in Canada but Auto Europe were by far the best and offered the most comprehensive additional benefits (spouse to drive for free, for example). "
" They were extremely helpful as I was unable to pick up the car on the day I had intended until the following day. Although they were unable to hold onto that cat (limitations on storage space?) another was ordered in from another location (Halifax airport). I had to wait a short while, 20 minutes or so, but when it arrived their pre-delivery checks spotted a dangerous flaw in one of the tyres. They offered me an alternative immediately. It must have been upgraded because that one had immense acceleration - which they warned me about. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by THOMAS - 28 September 2024
" Great value "
" Really efficient service and very happy with the car. However we were double charged for an additional driver - it was included in the upfront cost and then Avis charged this again when we returned the vehicle. We are still trying to get back the extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by GRZEGORZ - 26 September 2024
" Simple , easy , good value for money "
" No issues at all, pretty straight forward, best price around "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by JOSHUA - 20 September 2024
" Auto Europe has been fine, Avis are nothing more than scam artists "
" On pick up of the car, they didn't have the car we booked available. Then the car they offered us didn't have GPS as requested. As it was 10 at night and didn't have the effort to fight it out with professional scammers, we chose a different car at at cost of $18cad per day plus tax. Only to find later when I got to our accommodation for the night that what they charged us was not the agreed amount and is actually near $100 more! Looking over the invoice there was nothing to say what this extra charge was, so phoned the following morning and they agreed I had been overcharged as per case ref 67268625 and was told this would be rectified on handing back the car. Ever since then, I have emailed and chased multiple times but they won't respond to me. I have since received 2 further charges on my credit card from them, one I assume is for tolls as agreed, bit again they won't tell me what they are. If you can assist in any way to help recover what I can only take at this time is my stolen money, you assistance would be appreciated. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by DHARMENDRA - 19 September 2024
" Fantastic "
" Great staff, car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by DAVID - 19 September 2024
" A very positive experience "
" A very positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SERVIE - 17 September 2024
" Very efficient rental overall "
" Initially I was surprized to see an additional charge for the navigation device, but for a small fee I was given an upgrade with the navigation system integrated in the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by RICHARD - 12 September 2024
" Because what I said above we reported this to staff they were not interested about what happened. "
" When we picked up the car after 5 mins the GPS we hired stopped working the charging ports in the car did not work also no USB worked to charge my phone. We tried going back to the airport but got lost. With 12 KM away from the airport we had no GPS and phone to get to our accommodation. We sat at the side of the road feeling useless a guy pulled up behind us and drew us a map to our accommodation. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MONTREAL, CA - Reviewed by PHILIP - 12 September 2024
" By communicating with Autoeurope the tyre maintenance charge was repaid to me. Thanks! "
" Avis Montreal insisted on adding tyre maintenance charge, even though it was clearly stated on the voucher that this would not be due. Argument ensued and Avis refused to provide car unless I signed my agreement to this erroneous tyre charge. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CALGARY, CA - Reviewed by JAMES - 10 September 2024
" Auto Europe were superb, was a little wary of AVIS as they didn't highlight any issues with the car. "
" Paperwork was already done on collection and stated no issues with the car. Car was in a dark area and very dusty. Once it rained the next day numerous scratches were revealed. Wasn't however a problem on return, but was a major concern. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by DEREK - 08 September 2024
" Clear website "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STUART - 01 September 2024
" Easy to deal with "
" No upsell pressure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by NICHOLAS - 01 September 2024
" The additional charges from Avis are frustrating and to date the way they have handled my dispute has not been satisfactory - this is not Auto Europe's fault though "
" I am currently in dispute with Avis about additional charges associated with this rental. They have charged a $200 one way fee (even though my voucher says this was included in the rate), an additional day charge of $192.62 despite the vehicle been dropped off at the agreed time, and another $75 optional fee which is unclear what it relates to as the LDW was included and I rejected all other insurances. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by VALERIE - 31 August 2024
" Great Car and price. Avis provided very poor service at airport collection. "
" Terrible collection of the car at Montreal airport. Three hour wait. Never again will we use Avis at Montreal. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DARTMOUTH, CA - Reviewed by ANDREW - 29 August 2024
" Very efficient service "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ANDREW - 29 August 2024
" Very easy to use and reliable. "
" Excellent - very helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by HELENA - 29 August 2024
" The rental was through local Vancouver Avis, so the process was still relatively painful. The car was much smaller than promised with really poor condition. "
" Felt the selection and the condition of the car was pretty poor "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
TORONTO, CA - Reviewed by SIMON - 28 August 2024
" Good price and free extra driver means I would consider again. "
" Failed to advise overseas client of how to manage or avoid use of notorious 407 toll road, whose website is impossible for a tourist visitor to understand . Now awaiting Avis handling charges and penalty for using this route without having been warned of what is locally a very well-known and controversial road. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by GREGORY - 28 August 2024
" Easy booking process and reasonable prices "
" Avis Halifax Airport did not have a vehicle available on pick-up and I had to wait while they found one despite the fact that I had done all the pre-check information 24 hours before as requested. The vehicle they eventually gave me was not cleaned properly but since they had a shortage I let that pass. However, on driving the vehicle for a while a number of warning indicators activated saying the ca needed a service, the front sensor didn't work and that the oil needed to be changed. When I called Avis at Halifax Airport there was no answer and the call cut off despite multiple attempts. I spoke to numerous Avis national help desk operators as at least they answered but they were not very helpful, suggesting I return the car but were not able to guarantee a replacement would be available. and kept saying they could not call the Halifax airport operator to find out. One help desk operator suggested I call the emergency line but once again there was no answer. So much for an emergency umber! Overall, my experience with Avis was very poor and I will not choose them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by WILLIAM - 28 August 2024
" Thought auto Europe was better than some of the other car hire places we've used "
" Efficient and helpful "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by JEAN-MARK - 28 August 2024
" I would recommend that they be vigilant when they book. "
" When booking I choose the pick up and drop off times. When I proceed with the booking it reset the times to 10:00. I did not notice till the day before. I called customer service and they told me to call the rental company at the airport and was told they would hold the car. When I returned the car I was charged a full days rental due to the time being reset. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by KEITH - 26 August 2024
" As planned, no issues. "
" As advertised. No issues.. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GARY - 25 August 2024
" Brilliant service and contact with Auto Europe "
" I have fed this back to Avis. Their desk was haphazard. The operator asked for my Autoeurope voucher and this clearly stated I had Excess cover but still they tried to sell it to me. We had to wait 40 mins to get the car. Car was great, drop off great. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVID - 22 August 2024
" Everything as I booked "
" Very efficient staff, excellent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURLINGTON CA, CA - Reviewed by SHARON - 22 August 2024
" Quick easy to book. Reminder about what was needed. "
" Fine - car had a few dents and dings. Car drove fine. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CALGARY, CA - Reviewed by LINNEA - 20 August 2024
" Pick up and drop off were quick and easy. Nice, helpful staff and a great car. "
" A great service. Super efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ROBERT - 20 August 2024
" Not given a choice whether we wanted a sat nav. Got told we had to have it, "
" Was not impressed when told that we had to have the sat nab, that we didn't want or use but was charged for as an extra "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by COLIN - 19 August 2024
" The vehicle selected during the booking process forms a main part of the travel experience and is a deciding factor in choosing a car hire provider. More should be done to ensure customers expectations are fulfilled. "
" Extensive waiting time when collecting car (50 minutes) - two members of staff, one only dealing with Avis Preferred customers. I accept when booking that I may receive a 'similar' vehicle to the one booked, however, I consider there to be a vast difference between a Dodge Charger and a Mitsubishi RVR ES. Very disappointed. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTREAL, CA - Reviewed by CLARE - 19 August 2024
" See above "
" Very stressful start to the holiday. The most poor customer service from the Montréal airport Avis team. The manager was a bit more useful but overall a totally unsatisfactory experience. This appears to be a regular occurrence with Avis at Montreal airport. How can they get away with such poor customer service in this day and age?! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by IAN - 16 August 2024
" The booking reservation was efficient and stress free - however the post-order customer service was poor - the entry portal expects copies of the voucher as well as credit card statements - THEN doesn't submit ! I was overcharged and now struggling to get to engage with anyone to arrange a credit . "
" Always extra unexpected and duplicate costs - frustratingly only coming to light AFTER car drop off ! - any questions I raised with them about the content and reason for the extra costs- they reverted back to Auto Europe. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by WILLIAM - 10 August 2024
" N/A "
" Poor quality and underpowered car. Inconsistent quality of cars issued (friends who booked at the same time got much better vehicles for the same price) "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TORONTO, CA - Reviewed by GORDON - 10 August 2024
" Good value and very easy "
" This booking worked very well. Avis recognised the booking and there were no issues in checking in. The car was virtually new with <1000 km "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ZACHARIE - 09 August 2024
" I did get a car which was fine but it wasn't the car I ordered, which I understand and happens from time to time. I was given a car that was in good condition but I paid considerably more money to have a 'nicer' car which I wasn't given so I won't be back unless this is rectified. "
" When I placed my order online, I ordered a dodge charger but when I arrived to collect the car I was given a Chevrolet Malibu which was considerably lower grade when I was looking to rent the car. I understand that sometimes the cars are not always available but usually this would mean an upgrade but to be down graded and not offered any reimbursement is very poor service. This was a considerable drop in the grade of the car I originally paid for. I feel as though I have been taken advantage of and for this reason I will not be using Avis again which is a shame as I currently have a further 3 trips to Vancouver in the coming 2 years. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by LESLIE - 09 August 2024
" Easy check in and return of vehicle with helpful staff "
" Easy check in and return of vehicle with helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by SIMON - 08 August 2024
" Excellent, could not fault in anyway. "
" Really easy booking process. Used the check in online which again was easy. The pick up and drop off was seamless. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by DARRYL - 07 August 2024
" Painless!! "
" Took minutes to pick up car and even less time to drop it off. Very satisfied! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by NEIL - 06 August 2024
" thats all "
" 2 hr check in at Calgary is simply too long when commencing your holiday. Very disorganided "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by CHRISTOPHER - 06 August 2024
" Easy to find the car I needed and book "
" Excellent service and great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OTTAWA, CA - Reviewed by GEORGE - 05 August 2024
" The guy we dropped the car off with was very friendly and efficient "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by CHRISTOPHER - 30 July 2024
" Auroeurope usually good value, efficient and easy to manage booking. Let down this time by Avis clearly promising more than they could deliver at Calgary airport on a Saturday afternoon "
" 2 hour delay to get car as they were being washed off site. Extremely busy so many waiting for cars. Car had 75000km on it. That Avis station could not cope with the number of reservations that day. Terrible "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
HALIFAX, CA - Reviewed by ELIZABETH - 30 July 2024
" Great service, great car, great experience "
" Lovely staff, very personable and answered my call in advance of the booking without any hassle or long hold times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALLAN - 29 July 2024
" Excellent price and service "
" Staff were helpful and resolved booking issues quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by PETER - 28 July 2024
" Nice car but was in a poorly lit garage and quiet difficult to check vehicle condition and controls as it was so dark. Checkout process was not properly explained and existing damage (paintwork chips) on vehicle were not documented - it appears that that was my responsibility! "
" I was charged for an additional driver despite it being included in the contract. I had to claim a refund and hope that it will be paid. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by JANIS - 27 July 2024
" As stated above in Section 3, we were perhaps naive in accepting that the additional damage waiver costs were required, as the Avis rep assured us. We have ended up paying almost double the cost for the car hire, despite the cover already being in place. We would appreciate your assistance in securing a refund of the excess costs we paid. "
" We were initially very satisfied with our rental booking and thought that it was a good price with loss damage waiver cover included. However, on collecting the vehicle we were advised that we should take additional damage waiver cover, to avoid a potential very high excess should anything happen to the car. We did this, as advised by the Avis representative, but the final costs were much higher than we expected and this left a sour taste on the whole rental experience. The Auto Europe voucher confirms that we already had Loss Damage Waiver to an excess of CAD 300, which is approx half the cost we ended up paying to Avis. The documentation provided by the Avis representative did show the final cost we were charged, but it was in very small print, hidden underneath a separate sheet of paper for the vehicle inspection slip. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OTTAWA, CA - Reviewed by BENJAMIN - 27 July 2024
" Easy to book, great price and able to book add ons "
" Easy pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ANDREW - 26 July 2024
" . "
" Car had not been cleaned well, with lots of dirty patches left on the outside. Persistent error messages kept appearing on screen and during first long drive the cruise control with an error saying "service required". Unfortunately Avis were no help on the phone or in their Banff office. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
CALGARY, CA - Reviewed by STEPHEN - 25 July 2024
" All good "
" 1 hour 15 min queue to pick up car,then another 15 min wait as car not available. Car had not been cleaned properly Tim Horton boxes and wrapping on the floor.Car not cleaned. Didn't complain as already very late and couldn't face the queue again. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CALGARY, CA - Reviewed by JAYNE - 23 July 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by MARTIN - 23 July 2024
" Great "
" Quick & easy service with good counter staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HALIFAX, CA - Reviewed by JONATHAN - 22 July 2024
" Due to falsely stating free additional driver "
" I booked through you especially as you stated that a second driver on each car was included in the price. Advised would not honour this, even though it was in writing, do I had to pay for additional drivers "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by PETER - 21 July 2024
" All good clear communications "
" Very smooth pick up, was given a full size SUV with 62000 km's on the clock., sadly after a week the car was displaying an Engine Management light. I called in to the Monkton Avis Branch who swapped the vehicle for a slightly smaller vehicle. All was well until 5 days later one of the rear windows opened itself and wouldn't shut. Not good on a very wet windy day. Thankfully we were quite close to Sydney Airport who were able to swap it for a another car albeit going down another size. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by JONATHAN - 20 July 2024
" Poor "
" Payed extra for satnav that was old out of date and not fit for purpose. Got us lost leaving airport and could not get satalite signal "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by NICHOLAS - 20 July 2024
" Good standard of service and given a better car than booked "
" Quick service. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JOHN - 20 July 2024
" Entirely positive "
" I left a phone holder in the car - attached to the air vent ..could it be recovered? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by JATINDER - 17 July 2024
" As additional driver was included and paid for at the time of booking but Avis made me pay $12 per day again unnecessarily, I expect this charge to be refunded. "
" Rental included one additional driver. However, counter person at pick up advised that it is not visible on her screen and made me pay additional $12 per day again for additional driver. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HALIFAX, CA - Reviewed by ELAINE - 15 July 2024
" Very easy to book "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by PETER - 15 July 2024
" Great car and service "
" A great service. Had asked and paid for a Dodge Challenger and weren't happy when we received the keys for a smaller vehicle which would not fit our luggage! We were then passed the car we should have had and all was good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ROBERT - 13 July 2024
" Well organised and cost effective "
" All very speedy, slick and simple. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by SIMON - 12 July 2024
" OK but tried to upsell insurance products. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by MARNIE - 11 July 2024
" We like Avis cars and service and use rental cars a lot owing to extensive travel. BUT, this is the second time we have rented a car from Avis at Calgary Airport when there has been absolute CHAOS. The queues were unreal and a couple hours long, we have never experienced such poor demand management anywhere in the world at car rental companies. They need to sort their service provision out to meet supply. The poor staff did their best and Patrick helped me get a car as quickly as possible as my mom was terminally ill, and did eventually pass, and I had a 3 hour journey to get to her from Calgary. If he hadn't have been so compassionate, I would not have got to my mom so quickly. It does mean that we are hesitant to use Avis with their unacceptably long delays, which are not ideal after long-haul flights. It wasn't even Stampede time when we rented the cars and experienced these shocking delays. "
" see below. Everything is great, it is just the car collection which has twice been shockingly chaotic at Calgary Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DARREN - 10 July 2024
" Booking the car was OK and the cheapest I could find and dropping the car off at the end went smoothly it was just the pickup from the airport which took over 2 hours and was unacceptable and cost me another ferry crossing. "
" When we picked up the car there was a fairly large queue and only 1 staff on the desk with every person taking a long time to process this caused us to miss our ferry to Vancouver Island and pay for another one. The desk person was curteous but to be honest we just wanted to get sorted the car did have a black sticky smudge on the bonnet which I cleaned off as I didn't want to get penalised when I dropped it off and din't want to wait to report it back in the office which by now was queuing out the door and down the street. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by PAUL - 10 July 2024
" Great upgrade and beautiful car. Thank You "
" Fast Efficient and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by DAVID - 10 July 2024
" In the main the experience was excellent, however on my return home I have found an additional charge of CAD 223.36 which has soured the experience slightly. I have sent an e-mail asking for an explanation. "
" In the main the experience was excellent, however on my return home I have found an additional charge of CAD 223.36 I have sent an e-mail asking for an explanation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by BEN - 09 July 2024
" Charged at the end with no explanation. "
" Waited more than an hour to pick up my car, only pickups were available. No one wanted a pickup. On drop off there was a car blocking the drop off lane, took ages to get the car dropped off and then got charged for some unknown reason. Poor. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by DAVID - 09 July 2024
" very helpful staff and drop off was very quickly completed. "
" Very Helpful as the car wasnt quite big enough,but given slightly bigger car with no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ALAN - 08 July 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by CHRISTINE - 07 July 2024
" Great price from Auto Europe but I believe that the customer is pressured into taking on the extra cover using scare tactics, for example 'for when you breakdown' when this should be included in the initial quote "
" Booked through Auto Europe - paid upfront, for what I thought was a good price. I knew to expect a one way fee of $400. I also chose extra cover for breakdown as we were travelling in low populated area and payment for a full tank of petrol. What I didn't expect was the cost to more than double what I had already paid upfront. On contacting Avis I was eventually (after around a dozen emails) given a breakdown of the 'extras' which included an airport fee of $120. My Auto Europe Voucher states that this is already included in the rental. What I fail to understand is why the rental company would not look after their cars by including breakdown recovery. Why would this not be included? On a plus note, the car drop off was made very easy by the signage provided by Avis on where to specifically leave the car in the parking garage at 757 Hornby St, Vancouver "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALAN - 06 July 2024
" Vehicle was excellent "
" Efficient system to collect and return car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by STEPHEN - 04 July 2024
" Easy to book online and a good choice of cars and companies "
" The car was quite high mileage, but easy pick up and out-of-hours drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by ANDREW - 04 July 2024
" N/A "
" Apart from wait of over 1 hr to pick up car there was a huge queue, it was ok "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by GARETH - 04 July 2024
" Fine. "
" The wait to pick up our car was far too long and when we got to the counter, the staff member was quite rude to us. Drop off was quick and efficient. For the price we paid, I would have expected a more premium car. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 5
HALIFAX, CA - Reviewed by CHRISTOPHER - 03 July 2024
" A smooth operation from beginning to end, although we did have to wait in a queue when we arrived. "
" A smooth operation from beginning to end, although we did have to wait in a queue when we arrived. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ROGER - 02 July 2024
" Drop off was super quick "
" Vehicle was a slight upgrade which was great. Pick up took a while but everything was as expected. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by MALCOLM - 02 July 2024
" Future use of Auto Europe will depend on how successful Auto Europe are in resolving the additional charge raised by Avis/ "
" Avis have charge me £134.63 and their paper work is very confusing, so I have no idea what the charge is for. At pick up they tried to charge for extra driver and initially challenged me when I pointed out my rental included first additional driver. May be this is what they have charged me for? If so, I had paid twice. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HALIFAX, CA - Reviewed by SEAMUS - 01 July 2024
" Very Good. Will use again. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by DIANE - 29 June 2024
" I made an informed choice of companies and booked. Unfortunately whilst abroad I needed to amend my booking. The online amend function didn't work. I was unable to telephone so I emailed explaining all of this. I received no constructive reply to my email . I was referred back to the online amend or telephone! I had to go to the hire company direct. They extended my hire by one day without issue. Unfortunately I was charged at a rate far in excess of the daily rate I had previously been charged. Knowing what I do now my informed choice might well be different regarding using your company? "
" Good "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MICHAEL - 28 June 2024
" I would recommend reception training from the drop off staff ... overall pleased "
" The experience at the reception was not great to the extent I was 3 inches over the next customer line and was told to move back and I would suggest the staff would be better off with a happy pill... in contrast the drop off was smooth and the guy overseeing was friendly and helpful "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
WINNIPEG, CA - Reviewed by WILLIAM - 27 June 2024
" The car wasn't what I was expecting. "
" The car wasn't what I was expecting. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by PAUL - 27 June 2024
" New and clean car was exactly what we needed. Spacious and comfortable. "
" On pick up I asked if the return of the vehicle could be to another branch near our destination hotel. This was agreed and without additional cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JOHN - 26 June 2024
" Everything was excellent and I felt good value "
" Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JACQUE - 26 June 2024
" i am not happy that Avis has charged me £148 after my rental, i am still waiting for there response "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MAUREEN - 24 June 2024
" As above I feel taken advantage and ripped off by Avis. "
" I hired the vehicle and after a long flight they tried to charge for an additional driver. After much discussion and me finally showing them the details of 1st additional driver is free they relented. I hired a GPS which said payed locally 15 Canadian dollar per day no more than 99 in total. The man at the deal printed off many sheets of paper asked me to sign for the vehicle which I did because I was tired and already exhausted with arguing over additional driver only to find out on returning the vehicle they charged me £505.65 Canadian dollars. On questioning this they reduced this to 393.30 Canadian dollars. Despite showing them my agreement they said I had signed the agreement provided on pick up. Despite me telling them this was not explained and I was told something different they ignored my complain and advised me to fill out the feedback questionnaire! Absolutely appalling. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STEVEN - 24 June 2024
" I have used Auto Europe for a long time. Will continue to do so. Thankyou. "
" Price was good, car was great, 30 minute wait to get to check in desk despite doing pre authorisation check - extra desk staff needed, drop off quick and efficient. Overall good apart from pick up delay. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by GEORGE - 23 June 2024
" Very smooth and affordable "
" First class service. Got a terrific upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by BRIAN - 23 June 2024
" Easy pick up and drop off "
" Bill and invoice not overly clear on charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by TIMOTHY - 23 June 2024
" Fairly good shame about extra day charge , "
" We were charged an extra day hire after being 8 mins late arriving to drop of car . "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MONTREAL, CA - Reviewed by DAVID - 22 June 2024
" The price was good , but follow up query on invoice charges very badly handled . Query lodged on 16th May . No replies received from Auto Europe . Every time I called you I was advised that Avis had not replied and you would escalate , Finally I called Avis and received a reply in 2 days .... So in summary Carhire was good after sale follow up poor "
" Car was great , no issues . "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PETER - 21 June 2024
" Great service 2200 problem free miles "
" Great far, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ALAN - 20 June 2024
" AutoEurope always provides great service and I have used them dozens of times. "
" On arrival at the desk, there was a queue of about 15 customers. The staff were overwhelmed. It took nearly an hour to get to the front of the queue. I booked a 'full size' car. I'm not familiar with the models there and when I got to the collection area, I realised I'd been allocated a very small SUV with a tiny boot. This was not what I booked or paid for. The Avis garage supervisor was very helpful and sympathetic and took me back to the desk (where staff were still overwhelmed). I was asked to return the paperwork and key and they would try to find me a model close to what I booked. I was told to wait (along with several other customers who were equally frustrated at the service). About 30 mins later, they came up with a Toyota RAV4 which I took. Altogether one of the poorest ever rental collection experiences I've had. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by ROBERT - 19 June 2024
" Everything went smoothly at pick up and drop off "
" The supplied car was brand new and was very up market "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PETER - 17 June 2024
" I have already recommended Auto Europe to my daughter. "
" The car was dirty and the tyre pressures were low. Apart from that it was very nice. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CALGARY, CA - Reviewed by PAUL - 17 June 2024
" The car itself was very good and the drop off was seamless, very efficient "
" checking in was very slow large queue. Was disappointed to hear I had not paid up front for insurance, I thought I had. The staff then proceeded to put the money onto my credit card twice leading the bank to believe it was fraud blocking my credit car until I could contact them. Another additional expense ! "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by DAVID - 17 June 2024
" I will use auto europe again "
" Everything went as expected "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STEPHEN - 15 June 2024
" No issues with AE it was just a bad experience with Avis. "
" For our initial rental (we had two rentals within a 30 day window) the first car we were allocated was in a very poor condition, with many scratches & dents, stained seats, smell of tobacco, in fact we thought we'd come to 'rent a wreck!' I complained to the Avis counter & they changed the car, there was no apology mind you so that left a bit of a nasty taste, second car although with nearly 30k kms on clock was ok in the end. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CALGARY, CA - Reviewed by PATRICK - 13 June 2024
" Ease of booking, competitive price "
" Competitive price, easy pick up and drop off. Vehicle was in clean condition and nearly new "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MICK - 13 June 2024
" ..... "
" ..... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by RICHARD - 06 June 2024
" Autoeurope booking is very easy and is consistently good value "
" An additional charge of 12.84 CAD has been taken from my credit card with no explanation of why. They could at least explain this. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTREAL, CA - Reviewed by ADEL - 05 June 2024
" Very happy customer "
" Good overall service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by HENRY - 04 June 2024
" Would highly recommend Easy experience "
" Good experience, very easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVID - 04 June 2024
" Worked as expected "
" Much better than previous Avis rental "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JAMES - 04 June 2024
" Easy process with Auto Europe with very clear pricing and no hidden surprises. Will always use them than going direct to the hire company. "
" Excellent. I left my wallet in car and the guy who booked in my car came and found me and returned it. Very happy to hire with them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by HENRY - 01 June 2024
" Excellent experience would use again in a heartbeat "
" Very easy experience, great car, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by GARY - 26 May 2024
" We ordered a Dodge Charger or similar and ending up Hyundai saloon there was nothing similar to a Dodge charger available. I feel I was missed sold the car hire contract as there never going to be a Dodge Charger or similar available. The attitude of the staff confirmed that. "
" Counter staff had a take it or leave it attitude and couldn't careless about customers "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ALLAN - 25 May 2024
" Auto Europe never fails to deliver good value and efficient service "
" Very speedy and efficient pick-up from Calgary airport, friendly agents and welcome free upgrade. The vehicle itself was in decent condition, but obviously had been well used. Efficient drop-off and again, very friendly and helpful staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by NEIL - 22 May 2024
" The state of the hire car could have been improved. "
" The car was dirty and not in good condition. The Apple AirPlay didn't work so we spend 1 hour on pick up trying to fix it. The company should know to put it back to factory settings which we eventually worked out for ourselves. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TORONTO, CA - Reviewed by EVELYN - 13 May 2024
" See above comments "
" This was a prepaid car rental, but Avis has charged me an extra $220 when I dropped the car off. I do not understand what this is for. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by PATRICK - 07 May 2024
" I always get a good service with Autoeurope. In this age I don't think paper copies of booking should be required anymore "
" slick pick up. Free to a toyota camry which we enjoyed driving drop off was efficent and on site "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by CHRISTOPHER - 12 April 2024
" No complaints. Good value for money "
" Everything was smooth, particularly drop off, where we were in a terrible hurry because of the traffic and had a plane to catch. Avis didn't delay us at all "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by TIMOTHY - 24 March 2024
" Simple online transaction and friendly reminder just before I travelled to Canada. "
" I sent a long rant to Avis but in short: -They didn't honour the extra driver benefit that you included with my booking - They added some spurious 'extras' charge that they couldn't justify or even explain - They wouldn't let me pay in local currency for the road tolls I unexpectedly had to use; they said it had to be charged to the credit card I used for deposit. I have two Canadian dollar accounts but they both are Debit cards which I cannot use for the vehicle deposit. I will pay as much again in exchange and admin fees. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by STEVEN - 08 March 2024
" All Good "
" Great Car, It was brand new with 10Km on the clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SIMON - 06 February 2024
" When issues arrive you are passed off and no ownership taken. "
" We were incorrectly overcharged at drop-off and had to fight to prove the items they were trying to charge were already included. Disappointing as had been superb up till then. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTREAL, CA - Reviewed by ALAN - 23 November 2023
" See above but once again special thanks to Fabio "
" It was a prepaid booking . The member of staff I saw wore a mask throughout and so hearing everything he said was difficult. The car was very noisy and was a bit concerned as it sounded like wheel bearings. It was the noisiest car I have ever rented but it did last the journey so thankful for that. However when I returned the car and checked in which went smoothly au went to Departures . After a few minutes my phone pinged to say my e receipt for $292 was attached. As this was a prepaid rental I went back to the Avis desk who said it was probably to do with taxes etc but everything would be ok. But he then said if there was a problem don't ring them .I assume that was meant to be a joke. However when I returned home I had been charged the $292 . I contacted AutoEurope who said they would take up the case with Avis He said it might take a few weeks but I am pleased to say that I have received a full refund thanks to Fabio and the Auto Europe team. So many thanks to them and feel very confident to use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CALGARY, CA - Reviewed by RUPERT - 05 November 2023
" Disappointed in Avis service and feel that you (auto Europe) should be working closely on extras such as breakdown and baby seats to make sure prices are transparent and that you cannot be ripped off at the desk by being overcharged for items which you have been told are 1 price on the website and end up being a different price when you arrive. "
" Charged extra at the desk above what was described to us in advance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
HALIFAX, CA - Reviewed by MICHAEL - 30 October 2023
" Friendly and helpful desk staff "
" No problems at all "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by LAWRIE - 29 October 2023
" As always great service. Benefit of CWD zero excess and waivers appreciated. Great, east service and voucher/instructions for the pick up/drop off. "
" Relative expensive $400CAD needless one way fee, having been given a car registered in Maine (US) when I collect in Toronto and returned to Montréal. So I am helping out by returning the car nearer to its home state. Fee should only apply if it's a local car they have to pay a driver to get back!! We had issues on a Canadian toll road (unable to pay online straight away as registered in Maine, couldn't set up account to the car). "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HALIFAX, CA - Reviewed by MR JOSEPH RAYMOND - 29 October 2023
" Car was fine, staff were excellent. See 3 above. "
" Good experience. Unfortunately there was no one in the return lane to accept the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by JACQUELINE - 24 October 2023
" Had no issues with auto Europe but think they need to know about the service they are selling "
" Had to wait 2 hours, man behind the counter wasn't interested and after asking for a small car as I am under 5 foot we got an enormous 4x4 and was told it would be more expensive to get something smaller as we had asked for a sat nav. We were charged more for the sat navigation than quoted and it then didn't work properly "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TORONTO, CA - Reviewed by THOMAS - 23 October 2023
" All good, always available "
" All good, people were nice, vehicle did the business "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by SHAUN - 20 October 2023
" Please see above response , extra insurance when you arrive tired at the desk is not helpful , I want to buy a total package when I book and not feel pressured when I pick the vehicle up. "
" Please stop adding extra insurance on arrival and making us worry we're not covered just do it when we purchase please ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by TIMOTHY - 17 October 2023
" Not a good service with avis Did not get what we ordered even though they had the car in collection point and end up with a lesser car with no upgrade offered or even the car we orded staff just wanted everyone moved on as soon as possible "
" We did not get the car we orderd and got a lesser car we were not even offered an upgrade even though you had the car we ordered at the collection point. Staff just wanted us moved on as soon as possible "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
HALIFAX, CA - Reviewed by JEREMY - 15 October 2023
" Ok "
" Perfect vehicle for the trip plus courteous and helpful staff in CA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JEFF - 14 October 2023
" Overall we would certainly use Auto Europe again. "
" Having never drove an automatic before, it would have been nice to have someone to go through the car with us. This didn't happen, we were just told the key was in the car and at what bay. We felt the staff on the counter were too busy to give personal care. The car itself was excellent "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOYCE - 13 October 2023
" Booking through AutoEurope was simple and allowed me to change the duration of my car rental twice with no issues. Choosing the pick up away from the airport was a mistake as Avis had an unjustified surcharge which they were not transparent with when booking. "
" I was charged any additional £60 Surcharge for picking the car up from the location which they classed as an extension to the airport. I have used Avis twice before (aug 22 and April 23) both times through AutoEurope collecting from the airport and have not paid any extra. The hire car was not ready for collection time and I had to wait until a smaller car was returned as the other options were massive cars. The wait for 30-45mins. Collection from the airport previously was much much slicker and no hidden cost. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEBEC CITY, CA - Reviewed by GRAHAM - 10 October 2023
" Highly recommend the staff , very professional and understanding as to my wifes issues in her wheelchair. "
" Staff and car fantastic, only problem was locating fuel cap opening lever. Suggest you put location indicator sign in every car as all cars different . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by DENIS - 08 October 2023
" Excellent communication and service thanks. "
" Initial vehicle offered and refused was dirty both inside and out, also had damage not noted on paperwork. Second vehicle offered was better but still poorly cleaned. After feed back submitted an apology was finally received along with a $250 refund. 2 hours of our holiday wasted at the time sorting it out. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MONTREAL, CA - Reviewed by PETER - 04 October 2023
" Still don't understand why I had to pay a tyre free at pick up "
" Nobody showed me the controls of the car or offered to show me. The handbrake was a foot pedal which I've not seen before. I was a charged a tyre maintenance fee. I thought my rental was fully inclusive. What next time, engine fee? Door fee? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CALGARY, CA - Reviewed by KEITH - 03 October 2023
" Auto Europe booking experience was straight forward, information both clear and concise. The additional insurance and addition driver a big benefit. Definitely use again . "
" Pick up Calgary was over an hours wait, insufficient staff to deal with the volume, no segregation of pre booked, pre registered clients from walk up clients, made the pre registering pointless. The drop off in Vancouver was smooth, efficient and the staff friendly and helpful. Vehicle - Toyota Rav4 was excellent. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MALCOLM - 03 October 2023
" Auto Europe booking system easy enough to use "
" First 2 car offered were not safe to drive and poor condition "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by CALEB - 27 September 2023
" Good service, competitive prices. "
" Had to wait at drop off and got a weird charge of $1.16. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CALGARY, CA - Reviewed by PHILIP - 26 September 2023
" Everything worked really well. No hitches. Easy pick-up and drop-off. No hidden extras either! "
" Competitive prices, good service, and great pick-up/drop-off locations "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HALIFAX, CA - Reviewed by ROBERT - 25 September 2023
" When we returned the car we found they had charged $351.27 of which $142.45 was for a full tank, this left $208.82 for the GPS. We asked the only person in the office to explan the charges but he said he couldn't! More people then came to pick up their car so we left. When we came home we got in touch with Autoeurope who said it should have been $99 but the car had been upgraded! This was a surprise to us as at no time was this said to us at all. We really feel we have been cheated by Avis and will not use them again. "
" We found the staff when we picked up the car to be friendly and helpful, we asked for GPS and a full tank of petrol, they said that was no problem, our voucher from Autoeurope said the GPS would cost $99 maximum. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by WILLIAM - 25 September 2023
" Excellent, pick-up right at the airport. Car just the size we needed. No issues on return. "
" The easiest and best car hire I've had for a long time. I will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ALISTAIR - 25 September 2023
" Overall very happy with Auto Europe and Avis "
" On arrival at Avis counter within Toronto airport I was allocated a car then went to collect it to find someone else had also been allocated same car ( allocated within car park) seems to be two different Avis desks which is not good. When I went to question what happened I kinda got blank expression then allocated another car, overall no complaints but Avis need to be working off same page "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by MICHAEL - 24 September 2023
" My views will depend on support I will or won't receive from AutoEurope in recovering the unauthorised charges made by Avis. What I pre paid for was not supplied, no explanation no options offered, made to sign a form written in French, I only speak English "
" I have written you a full complaint letter. So far no acknowledgment & no response. High level, unauthorised charges to my credit card, no explanation, no justification. I request a full refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by PETER - 24 September 2023
" Good price "
" Got charged an extra day when returned on time. Invoice stated 18:00 but actually returned at 17:30. Learning - get a print out at desk before leaving. Complaint is with Avis not Auto Europe "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PAUL - 22 September 2023
" Great "
" Good car, good pickup and drop off. No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON CA, CA - Reviewed by IAN - 19 September 2023
" I found booking through Auto Europe quite straightforward and being able to save a bit of money was very nice to have happen. I loved the car I chose and glad it was available to drive when I picked it up. I was aware a subsitute might have happened, but didn't. The Charger met my expectations as I have had the 300C before which I liked as much as well. "
" I was less than impressed to be honest compared to past dealings with Avis out of other locations. I have dealt with Enterprise before and found them much better to deal with. The representative out of the London Airport didn't explain the carbon tax on the bill I would have received. He also didn't go over the car with me to precheck for any previous damages that I may have been on the hook for. I did take some pictures to cover me from any surprises. He did explain some stuff on the security deposit which I know is standard. I didn't know as well especially when I said I was going to the Drive-in that night, that there is a special way of making sure you could use the radio with the car off. A person from the drive-in was able to help me out on that eventually. I was rightly ticked off I missed part of the movie when the radio would shut off. The Avis person should have gone over things with me at the car. I was the only person at the time he had to deal with so no excuse. When I came back to drop off the car, he didn't appear to worry about the damages I mentioned as per the pictures I took of the car. I was a bit surprised about this. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by IONA - 15 September 2023
" Best experience we have had using an intermediary car rental company, wouldhighly recommend "
" Great service, easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTREAL, CA - Reviewed by ROBERT - 14 September 2023
" Have used Auto Europe before with other rental companies, have never had such a horrible experience so will definitely avoid Avis. "
" The brakes on the vehicle were extremely noisy (we have video with sound). At first this caused great concern however no warning lights came on and they functioned fine, albeit with a horrible noise. The noise never changed during the nine days of the rental. Halfway through the rental the service warning light came and stayed on and briefly a tyre pressure warning light. The car could have been cleaner and the luggage compartment cover was missing. We were also charged the Winter Tyre Management fee ($35.62) despite our rental agreement stating it's between December and March. Altogether a very disappointing experience. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MONTREAL, CA - Reviewed by THOMAS - 14 September 2023
" Auto Europe are not responsible for Avis at Montreal's shortcomings. Communication about the rental was excellent. "
" Arriving at the Avis desk, despite all their online check in for speedy retrival, there were insufficient staff with a long line (over an hour waiting) - a feature not shared by the other hire companies at the airport. Staff were exhausted, did not wish to explain paperwork. The car was well used (53000+ km on the clock); and despite it being late August, they had left snow tyres on it. It is never a good idea to use snow tyres outside the winter months. Two tyres needed regular top-ups with air. Drop off was fine: quick and efficient. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CALGARY, CA - Reviewed by PABLO - 13 September 2023
" It was my first booking with Auto Europe and definitely won't be the last. I used RentalCars all the time, as I didn't trust any other website. But now, AutoEruope will defintely an option to explore. Prices were much better and the additional benefits such as additional drives and some waivers were a plus! "
" Everything was perfect! The car was clean, good size, and looked like new. It was a very easy process for collection, although had to wait in a queue for some reasonable time. The staff was very friendly. A comment to make is that they kept mentioning the risk of someone breaking into the car or potential breakdowns in the area we were planning to go, but I think they just wanted to sell the additional insurance. We didn't buy any additional insurance and it was all fine, in fact, the areas in Canada were very safe. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by VALENTIN - 13 September 2023
" Dealing with AutoEurope to book the car and finding competitive rates was a straightforward and easy process. I suppose they can't be held responsible for the condition of the rental car which is the responsibility of AVIS. "
" Everything was great except the condition of the car. I've got a free upgrade to a BMW series 5 vehicle but it turned out that it was not serviced prior to the rental. A couple of days into my rental period when I was far away from any cities and in the wilderness I've got mulktiple messages on the dashboard including: service is overdue; change engine oil; vehicle car battery is empty. At some point the car was overheating and there were no garages around that I could buy engine oil. Also the key would stop operating and when inside the car driving I would get a message that the key is not found. There was nowhere I could by replacement batteries for the keys. Contacting AVIS by phone proved to be a useless experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MONTREAL, CA - Reviewed by DAVID - 13 September 2023
" easy to deal with "
" Good service and on airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OTTAWA, CA - Reviewed by SANDRA - 12 September 2023
" Have used Auto Europe many times (via husband) with no problems. Not sure what went wrong this time but car was a great disappointment "
" Service at puck up in Ottawa was awful and the car was a disgrace . Drop off in Toronto was much better in fact told that they would not rent out a car in the condition it was in. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VICTORIA, CA - Reviewed by RICHARD - 12 September 2023
" n/a "
" This was a good hire experience. One point for improvement was that the car had many scratches and dents, which were not included on the original paperwork (I had to get them added). "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TORONTO, CA - Reviewed by MARK - 11 September 2023
" Everything was good except the fueling hustle at the Toronto airport. A total shaft that I can pick up a car with a digital plaything guage not fully full but upon dropoff I am surprise billed. "
" Dropoff we checked the guage and I was told it was fine, and got a bill in the mail for $33 in "refuel" Obviously the stupid "digital guage" is not accurate so likely it wasn't actually full upon pickup either! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
HALIFAX, CA - Reviewed by JILL - 07 September 2023
" Very easy to book, and the additional extras included such as second named driver made me even more likely to book again in future. "
" A really friendly and efficient check in clerk at the desk, and very helpful when there was a fault with the car when we collected it, providing us with another at speed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by ALEC - 06 September 2023
" Auto Europe very very helpful, friendly & knowledgeable. They were let down by Avis "
" On collection - car was grubby inside. Also existing damage had not been noted. Car was smaller than the one ordered. The desk operative at the collection point was not helpful. Car soon ran out of screenwash. Service reminder came up half way through the rental. Had an issue with not being able to lock the boot on the evening of the 1st days' rental. Made several phone calls to Avis after thoroughly reading the car handbook - one advisor suggested that there was a lever by the drivers seat to activate the lock/unlock; not the case. Another advisor suggested that the key fob battery was flat - not the case. Eventually had to take the car to Kelowna airport branch - a detour of approx. an additional 2hours/180km from our planned route. The gentleman we saw there very quickly identified the problem - a proximity sensor on the key fob opens the boot once near to the car. No-one had advised us of this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by DANIEL - 04 September 2023
" Nothing to say other than it was seamless and no problems "
" Pefect experance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by VIKKI - 03 September 2023
" A very good experience "
" No problems, all good pre and post pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by MICHAEL - 02 September 2023
" No contact "
" The car had a battery problem and failed to start on a few occasions. Trying to get this resolved was problematic. We are still waiting on a claim for a battery booster pack and a replacement battery that we had to purchase ourselves to continue with our holiday "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CALGARY, CA - Reviewed by PUNAM - 02 September 2023
" I have never used Auto Europe, but I was pleasantly surprised. "
" It was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OTTAWA, CA - Reviewed by ADRIAN - 01 September 2023
" Fine. "
" No fuss and no queues! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by ROZEMARIJE - 30 August 2023
" Auto Europe always finds us competitive prices. Customer support when I had a question was great "
" Process to report existing damage to car was not explained well. Hire car return location at airport was very difficult to find. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by KAZEM - 30 August 2023
" I didn't get the car I paid for, We had plans to travel to USA, but when I checked the car oil level, it wasn't in right level, I gave them a call and they advised me to buy some oil and top it up. Not happy with the service. Kaz "
" I didn't get the car I paid for, We had plans to travel to USA, but when I checked the car oil level, it wasn't in right level, I gave them a call and they advised me to buy some oil and top it up. Not happy with the service. Kaz "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
HALIFAX, CA - Reviewed by NADIA - 29 August 2023
" The experience was stress free easy no issues "
" Great price, Avis team on site very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HALIFAX, CA - Reviewed by PAUL - 29 August 2023
" Excellent value for money. Perfect. "
" Very nice young man had us sorted in no time. Very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ADRIAN - 29 August 2023
" Your colleague was unable to help with a change to my booking "
" A member of staff was very rude - I have complained to AVIS "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by KEITH - 27 August 2023
" Very easy process and nice vehicle. Helpful staff. Perhaps Avis could switch off the beep/beep when locking the car. It might have annoyed the neighbours in our rental property. "
" Very easy process and nice vehicle. Just 2 points. Didn't realise until exiting on pick up that we needed to have all paperwork checked again at barrier and inspect ten vehicle. We weren't ready. Second point. When locking the car it piped twice! Very annoying for neighbours in our rental property. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by LAURENCE - 26 August 2023
" An easy way to save money on foreign car hire. Trouble free! "
" Professional service from start to finish. Excellent quality comfortable vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by ADRIAN - 23 August 2023
" Please stop dealing with Avis - clearly cannot cope with demand and make up money by pushing insurance without asking if required "
" Queued for over an hour an pick up - staff rude. Asked to pay only a deposit and additional insurance not explained. Now charged over £200 for this that was not wanted or needed as have annual policy- disgraceful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by IAN - 22 August 2023
" . "
" Collection was chaotic, drop off was super easy "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by ZOE - 22 August 2023
" Easy to manage the booking online and make changes when required. "
" It was a very long queue to collect the vehicle. When a representative was available I was not given the time to read the agreement statements and they clicked agree for me which has now incurred me extra charges for items which we did not have. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STEPHEN - 21 August 2023
" No additional comments "
" It seems daft for a car with GPS satnav not to be provided as standard. Having to plug in an external Garmin device is using 20 year old technology! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by VALERIE - 21 August 2023
" Very good price and very good service! "
" Very good - one of our experiences of car hire in Canada "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JONATHAN - 21 August 2023
" none other than above "
" Pick up was not exactly friendly. Fairly grumpy staff member. Vehicle was over three years old and had done 67000 km. Way too old for a hire car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
HALIFAX, CA - Reviewed by ALAN - 19 August 2023
" would like confirmation on return, that there will be no further costs. "
" would like confirmation on return, that there will be no further costs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MONTREAL, CA - Reviewed by MICHAEL - 18 August 2023
" Auto Europe seem to get me the best price but Avis seems to have dropped the ball. "
" They were very slow at pickup and the thing that has got me the last two times using them was that there are unexplained charges at the end. They are very difficult (impossible) to get a hold of after drop off. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VICTORIA, CA - Reviewed by DONALD - 15 August 2023
" As long as they keep Avis on books I will not rent from them again. Experience of booking etc was fine but poor experience with Avis has sickened me. "
" On arrival made us sit opposite counter for one and a half hours as were early for pick up. Would only give us car if we paid for a whole day extra rental. Was the opposite of welcoming! No people skills at all! We returned car with full tank of petrol and in excellent condition - no problem. Said we were due 95 cents for some reason - not clear what - but he would wave it as it was so small. On return home on checking credit card account I discovered that they had charged us 41.23 Canadian dollars!! What?!! They have stolen this. I am in dispute re this but have no hope of any satisfaction from them. I wish I had read reviews of Avis before renting - no one has anything positive to say about them - they steal from everyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by ANDREW - 15 August 2023
" In Europe we expect satnav to be included, also up to date I am not sure if I paid twice for it. Otherwise reasonable service and value also the car hire waa conveniently near the terminal "
" Not happy paying Extra 100cad for old outdated satnav that should be included anyway. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by JAMES - 15 August 2023
" Good overall after a poor start. "
" Quick pass check in was a waste of time. First car we were given was damaged and had writing on the near side window stating further damage. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by STEPHEN - 15 August 2023
" Good "
" This was a good rental. Counter staff polite but inexperienced to start with. Car excellent, decent American car not cheaper import. Return line staff excellent. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ELISSA - 14 August 2023
" they had best price and the car hire company we ended up with in Canada was a big company so no issues what so ever "
" When we picked up with Avis it was quick and easy we were in and out in under 20 min at a guess "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OTTAWA, CA - Reviewed by KENNETH - 13 August 2023
" Car was good but the problem with not being given GPS without a long debate was not helpful. "
" We ordered a car with GPS but the Ottawa office said we hadn't. I had only printed the first page of our Voucher and as I didn't have any internet service I couldn't produce the 2nd page of our voucher to show that we had previously ordered GPS. Eventually another member of staff provided us with GPS but we were charged 65 CAD for this. Not happy and I will be looking for a refund. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by DAVID - 12 August 2023
" Frustrating at being overcharged "
" Been overcharged for a tax that was included in the quote. Clearly standard policy to 'try it on'. Will chase to get this money back but a con and a nuisance "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GRAEME - 12 August 2023
" See above "
" The car that we booked was not available on arrival, but the agent did find us a suitable car relatively quickly. The car was good, the drop was good, but I then got my credit card bill on return to the UK to find a charge for £67.76 by Avis that I have no idea what it was for! I have contact both Avis and Auto Europe 3 times , so far, but not had any sort of response. Hence the POOR review. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by STEPHEN - 12 August 2023
" Great service and price "
" The man at the Avis office was rushed and when we picked up the car it was really dirty. They said that the car received a chip in the windshield whilst we had it but it was there when we picked it up. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by ADRIAN - 12 August 2023
" Xx "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALLAN - 11 August 2023
" A smooth and friendly experience. "
" A good experience from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by GRAEME - 11 August 2023
" I was a bit worried as cost so much less than direct and competitors but all turned out well. "
" Great pick up and drop off as I had pre filled docs Great car with option to choose from alternatives if same size "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by DAVID - 09 August 2023
" ... "
" ... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by TIMOTHY - 09 August 2023
" Overall satisfied but could have been a bit better. "
" The car was a little smaller than expected considering I had ordered a large family car, it was just about adequate. The check in was fine but it would have been nice to have had someone on hand when given the vehicle to answer any questions rather than just been given the keys. The drop off was ok but the staff could have been more friendly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by KRISTY - 08 August 2023
" Booking was easy, great value and I felt informed (apart from zip code for pick up and drop off) car was fine and fairly straightforward process. Staff at Avis collection booth were ok but could have been a little more efficient dealing with problems (from what I could see while waiting in the queue). "
" Wasn't very clear where to find avis booth as it was outside the terminal building and not signposted with other car hire providers, myself and another family had to ask airport staff directions which wasted time. Once at the counter there were 2 customers ahead of me and both appeared stressed, both had problems..1 didn't have kids car seat as arranged and other didn't have a car at all, so I waited a long time to get my car and it was a very long winded process even though I had booked in on the avis app too. We wasted about 45mins in line (only 2 avis staff there and although helpful they were slow and looked under pressure). Our car had a scrape across the front bumper and dents in the bonnet and a few other cosmetic issues but other than that we were happy with it. Drop off was quick and easy, but we had wasted time trying to find the drop off point, please put a zip code and clearer instructions in booking email or in the car as we wasted time dashing from terminal 1 to 3 by train after working out where the drop off was, which added to our stress which with 2 kids was not fun. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
QUEBEC CITY, CA - Reviewed by CHRISTOPHER - 08 August 2023
" Not so great this time (unlike previously, which was great). Upgrading on price alone isn't necessarily an upgrade "
" Overall, just average. I booked a Dodge Charger, but got an "upgrade" to an SUV. Instead of a nimble salon, the SUV has the aerodynamic properties of a brick, and wasn't particularly fast. Also the interior of the car was filthy, it looked like the previous renter has eaten his breakfast off the steering wheel "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by REGINALD - 07 August 2023
" Auto Europe was efficient in its booking process and communication throughout. This was let down by Avis who did not meet the booking requirements. "
" Vehicle not as booked. Not even similar as advertised. Parcel shelf missing, rear windscreen wiper no rubber so useless when it rained. Car not washed due to lack of staff and interior grubby. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by CLIFFORD ERIC - 07 August 2023
" 100% "
" The car provided was above my expectations lovely car very clean no complaints whatsoever will definitely use you again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by COLIN - 07 August 2023
" Information all very clear and consistent which suggests clear communication between AutoEurope and Avis. "
" Efficient service delivery "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by CATHERINE - 05 August 2023
" The staff at Avis were very rude at Toronto airport. Saying they didn't have anything else and the luggage issue and scrapes on the car were normal . What did we expect a new car? They said and made us feel really uncomfortable for even mentioning the issues . I have used AutoEurope in Canada at least 10 times and never had any complaints but this was really unpleasant. In the end because we didn't want a scene we just said yes whatever and took the car putting the luggage in with the passengers. "
" Ordered a large car such as doggie charger but luggage would not fit in the Toyota Camry they gave us .Had to fit it in the back seat. It had large scrapes and scratches on it . For a high price we wpuu you Ps have expected built in sat nav as we have had with AutoEurope before but there was none . Just basic fm radio as a feature "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by JAMIE - 05 August 2023
" On placing the booking we had booked a dodge charger, a family member phoned 1 week before we travelled to confirm this and the person stated that we would be getting a dodge charger and this was 99% of getting the car we wanted. When we arrived we were given a Mitsubishi SUV and was told this was an upgrade? When I've asked and requested that we should be getting a dad he charger the employee said he will see what he could do and then walked off behind the counter to serve other customers. I tried to get his attention but he continued to ignore me. This was a really poor start to our family holiday and as I had a 3 hour drive I had to take the car given to me as this would not be resolved as the staff wasn't interested. "
" On placing the booking we had booked a dodge charger, a family member phoned 1 week before we travelled to confirm this and the person stated that we would be getting a dodge charger and this was 99% of getting the car we wanted. When we arrived we were given a Mitsubishi SUV and was told this was an upgrade? When I've asked and requested that we should be getting a dad he charger the employee said he will see what he could do and then walked off behind the counter to serve other customers. I tried to get his attention but he continued to ignore me. This was a really poor start to our family holiday and as I had a 3 hour drive I had to take the car given to me as this would not be resolved as the staff wasn't interested. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by BENJAMIN - 03 August 2023
" n/a "
" Mostly fine, except that I was charged an unexplained £0.21 (+ £0.01p non-sterling transaction fee) on my credit card after drop-off even though I did not purchase any extras or additional services. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by STUART - 02 August 2023
" Auto Europe give excellent service with an easy to navigate web site and great prices "
" Car not ready despite completing digital check in and "given" upgrade to a vehicle with a smaller boot and no cover "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HALIFAX, CA - Reviewed by JOHN - 01 August 2023
" Very dissatisfied and not likely to book again. "
" Car was old, well-used with 70,000km on clock. Licence plate hanging off, so rattled and made car look like a jalopy. Not impressed. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
HALIFAX, CA - Reviewed by STUART - 01 August 2023
" great value and easy to use web site "
" easy check in and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by WAYNE - 31 July 2023
" Not the car we paid for, so not the best experience with this company "
" We paid extra to get a Dodge Charger, £5 per day and we received a Malibu instead. When you pay extra you should get the car you paid extra for. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by ADRIAN - 30 July 2023
" Not a big fan of the Jeep Cherokee (cruise control allowed the car to speed up downhill) but that's what I paid for. No problems from start to finish. Check process was good - always like to pick up and return on a full tank and nice to go over the car together looking for damages. "
" Very pleased with the whole experience. Very smooth - no delays or issues. Staff friendly and efficient. Car was good and the price was competitive (which is why I booked this one) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by ANDREW - 30 July 2023
" I do not understand why I have been charged an additional $289.85 for my pre-paid rental. I did not request any additional services/insurances, and GPS was included in my pre-payment. The documents I electronically signed were all in French and not clear to me. "
" I do not understand why I have been charged an additional $289.85 for my pre-paid rental. I did not request any additional services/insurances, and GPS was included in my pre-payment. The documents I electronically signed were all in French and not clear to me. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VICTORIA, CA - Reviewed by NICHOLAS - 30 July 2023
" Great value and experience !! "
" Great value and service thank you!! Will definitely use you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DARBARA - 29 July 2023
" Was not a good experience when I got the car the GPS setting was all messed up causing to extend driving time by 3 hours. Very poor. "
" Avis had no car for me had to wait 2 hours for them to get car from somewhere else. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
HALIFAX, CA - Reviewed by SARAH - 29 July 2023
" I found the best prices with auto europe "
" Very easy and and a great car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HALIFAX, CA - Reviewed by JOHN - 27 July 2023
" Good from start to finish! "
" First class, no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MARTIN - 26 July 2023
" Very good "
" No issues or problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PETER - 26 July 2023
" Voucher arrived by e-mail in good time, everything from Auto Europe perspective worked as expected. Avis service sadly was less consistent. "
" Avis Desk staff in Vancouver seemed beyond 'laid back' and service was very slow. Eventually I was seen and got a voucher for the car, bigger, but less up-spec than expected. I was then told I would get the car in 'about 30 minutes'. After 90 minutes in a hot, service-free basement, I found the car myself in a parking place in the parking. It had just arrived, but the representative hadn't made contact with us and had to be tracked down to acquire the keys! The drop-off however was quick, easy and helpful. On arrival in the UK I received an unexpected invoice for 81cents! Any idea how to pay it without attracting a £2.50 bank charge?! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by THOMAS - 25 July 2023
" None. "
" None "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
VICTORIA, CA - Reviewed by STEVEN - 24 July 2023
" Easiest pick up and drop off I've ever done "
" Easiest pick up and drop off I've ever done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by KEITH - 24 July 2023
" Will depend on how you support resolution of my issue with Avis. "
" I was over charged for the one-way drop-off fee and GPS rental. I have contacted Avis with my complaint. However, they have not responded. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by RAFAEL - 24 July 2023
" Superb price "
" No issues. Speedy check in and collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by RICHARD - 23 July 2023
" Auto Europe were fine and offered good rates. "
" Would never use Avis Canada again. We were charged an additional £700 after returning home which I have still to receive a full explanation for. I actually thought I had been charged twice for the rental before realizing it was for extras. Charged for GPS even though we didn't want it and ended up using our phone as the car GPS was hopeless. Charged for an additional hour when we picked the car up 20 minutes early (this wasn't pointed out at the time either - would have happily waited 20 minutes to avoid an $80 charge). Had to put air in the tyres after 2 days as they looked flat. On returning the car to the address on the voucher we were then told to take it to a car park around the corner which likely means we have been charged for a late return...but who knows !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
CALGARY, CA - Reviewed by RAMESH - 23 July 2023
" Overall it was good "
" Car Very dirty not what i expected not given my first choice of car booked "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
HALIFAX, CA - Reviewed by ALLAN - 23 July 2023
" I hope to use this service again, and will recommend it to others. "
" A lovely vehicle, well looked after and a pleasure to drive. The staff were friendly and helpful and the process of collection and return was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ROBERT - 23 July 2023
" Simple to use website. "
" staff were very helpful, especially resolving the error in the billing. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VICTORIA, CA - Reviewed by DEBORAH - 22 July 2023
" As for 3. "
" This was an easy pick up and drop off at Victoria (BC) Int Airport, after long flights. Smooth, speedy and effortless. Do wish I had been offered maps of the immediate town area i.e. Victoria. I eventually got some good sheet maps from overnight accommodation. We do not all use sat navs. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by SARAH - 22 July 2023
" Excellent service from collection to drop off. Thank you "
" Excellent service . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MICHAEL - 20 July 2023
" Auto Europe provides good rates and service, but make sit difficult to utilise account benefits from the actual provider. "
" Locations was understaffed. Other problem is when I make a booking through Auto Europe I cannot apply my Avis priority number and have to contact them separately and hope it is done correctly. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
HALIFAX, CA - Reviewed by ROBERT - 20 July 2023
" See above "
" Super helpful staff, especially at drop-off Great vehicle for our needs Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by PHILIP - 20 July 2023
" Highly recommended. "
" Easy pickup and drop off. No hidden charges. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOHN - 18 July 2023
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by NICHOLAS - 15 July 2023
" Auto Europe produced some competitive rates and the car problems were not of their making. However I would not hurry to use Avis again and had i known they were linked to Budget, I probably would have selected them in the first place. "
" After spending over 2 hours getting through the amazingly awful Pearson airport, there was no signage to the Avis garage and even airport aids could not help. Had to get directions from other car rentals. Our car had to be delivered from another terminal and was not right when it arrived so was offered another model. Nice car but so tired by this time that forgot to check it had Navigation which it did not. Had a very heavy shower of rain a couple of days later only to find the drivers windscreen wiper was badly split making visibility terrible and dangerous. Forecast good so didn't get this sorted immediately. Constant warnings displayed saying service long overdue and oil change required. Took the car to the Avis office in central Mississauga and was asked to take the car to a garage round the corner to have the wiper blade replaced and the oil changed. On returning to the garage the oil change had been completed but the wiper blade could not be sourced. Returned to the Avis office and the very helpful young lady offered us another car but I had to return to the garage to fill up with gas before the exchange could take place. The replacement car was fine. The drop of at Pearson took more than half and hour with only one car in front of me as Avis systems were out of action and nobody seemed to know what to do. I have since received a review request from Avis but this continuously buffers and does not allow you to complete it. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by KEVIN - 15 July 2023
" . "
" Hire OK except Avis tried to charge me for a tank of fuel. But when I queried it they refunded me in full. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SIMON - 15 July 2023
" See above "
" Didn't get the car that I booked - horrendous wait to collect car - what is the point of express check out?? "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVID - 15 July 2023
" Happy with auto europe "
" Expensive if booked direct "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MARK - 15 July 2023
" No problems and great price "
" Very efficient and quick. Nice upgrade to a cool car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STUART - 13 July 2023
" The package I paid for was excellent no paying for extras when I got to pick car up "
" Service excellent, car was brand new and what we ordered. Drop off was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by CLIVE - 13 July 2023
" We have just arrived home and discovered you have taken 624.78 Canadian dollars out of my bank account. I am not happy about paying for a Sat nav I didn't use and can you explain the amount you have taken from my bank. "
" When picking up the car at Calgary Airport we asked the assistant did it have a built in sat nav, we were told no, so we purchased one which we found was quite expensive for the 14 days we were hiring the car. But it did have a built in Sat nav which was a lot better than the one we hired. We used the hired Sat nav the first day then discovered it had a much more reliable one built in. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
VICTORIA, CA - Reviewed by HILARY - 11 July 2023
" Very expensive car rental. "
" Car needed servicing by the dealer. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 3
TORONTO, CA - Reviewed by MICHAEL - 10 July 2023
" I was surprised you AUTOEUROPE took all my booking charge at the time I created the order, thought it would have been close to the actual hiring of the car, I booked months and months ago. ! "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by JAMES - 10 July 2023
" As above, would like refund for sat nav, it was useless "
" Car wasn't particularly well cleaned, had to wait quite a long time after pick up prearranged time. Main problem was the sat nab wasn't updated with the new roads and put us on wrong routes many times. Had to used my iPhone most of the time. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by MICHAEL - 07 July 2023
" The price of the car hire through autoeurope was considerably cheaper than booking direct through AVIS "
" The price of the car hire through autoeurope was considerably cheaper than booking direct through AVIS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by IAN - 06 July 2023
" None "
" None "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by ADESINA - 05 July 2023
" Pleased with Auto Europe online check-in process but it will be great if the second check-in process can be eliminated. "
" Not too pleased with having to check-in at the counter again when this had already been done online with Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by PHILIP - 04 July 2023
" Stress less collection and drop off, good choice of vehicles, great service "
" First class service from start to finish, very efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOSEPH - 02 July 2023
" Very smooth experience with Auto Europe, and they'd clearly passed all the correct info on to Avis. "
" The car was in good condition. It had a few marks here and there, and someone had obviously bent the exhaust when reversing, but it wasn't a problem. The pick-up process was quick and easy - just the usual attempt to sell you something extra which this time was breakdown cover. Drop off was extremely quick and easy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by STEPHEN - 01 July 2023
" Straightforward booking "
" Very speedy collection and return. A brand new vehicle so what's not to like. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by PHILIP - 01 July 2023
" I am a regular Auto Europe customer "
" Avis have charged me more than identified in the Auto Europe voucher, but so far have been unable to explain why. I have registered a formal compliant and await their response. The issue may go to dispute. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by RAYMOND - 01 July 2023
" Overall very good with fast collection and drop off in convenient location "
" Car had 37k kilometres and a few scratches and oil change light was on. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by JORGE RAUL - 30 June 2023
" I am a loyal customer since many years ago and every time I have the chance I recommend Auto Europe above any other page, especially the UK page. Thanks. "
" Once at desk, paperwork was fast, they did not have the car I reserved though, so they just give me an upgrade. Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by SCOTT - 30 June 2023
" Great "
" Very good, counter staff went above and beyond when they found out it was our honeymoon "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by VALENTINA - 30 June 2023
" Easy to book, and good communication "
" When we picked up the car we were recommended an upgrade to fit all our luggage. We took the upgrade, but the car we were given still did not fit our luggage and we have to travel with a suitcase on our lap. Also the Full Tank option was not explained well to us. Luckily we sorted it when we returned the car and got a refund. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
HALIFAX, CA - Reviewed by LANCE - 30 June 2023
" Always good with Auto Europe "
" Positive- vehicle had a few marks that we had to point out on pickup as they weren't listed. But rate seemed expensive "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTREAL, CA - Reviewed by ANDREW - 26 June 2023
" Once again avis overlooked providing us with a car with GPS. I had to return to the desk to make them aware. Last year the person on the desk in Toronto was more receptive than the person in Montreal this year. I was upgraded foc last year as I preferred to have integrated GPS in the car rather than the portable units. This year I was handed the portable unit and told that the intermediate range of cars don't have it integrated into the car. If I wanted an integrated unit I would have to pay for an upgrade to the next size if car. What annoyed me most was the attitude of the individual as he was offering foc upgrades to people in the que in front of me as if they were going out of fashion. Perhaps in future you should indicate the type of GPS being offered, ie integrated or portable. I have made avis aware of this incident and am unlikely to use them again "
" As below "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MONTREAL, CA - Reviewed by SHAUN - 25 June 2023
" Auto Eurooe are fine, Avis a disgrace. "
" Worst car I have ever hired. From the moment of pick up there was a constant drumming. It got worse and worse accompanied by severe steering vibration. I was surprised it held out. On return the Avis crew were disinterested a n d just said it was an old car. To my mind it was unsafe and should never have been rented out in that condition. I plan on making a formal complaint. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by KENNETH - 21 June 2023
" Depends on how well you deal with the concerns I've raised "
" It wasn't the car I'd ordered several months ago. Had to wait over an hour to collect the car. Was "sold" a gps I didn't need as the car had a navigation system. Just given the key, no explanation of the controls. Cannot open the final E invoice "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by STEV - 21 June 2023
" Efficient, reasonable price and it all worked which is great after a long flight. Car pick up great, car drop off great.....we'll done to all concerned. "
" Great experience as they did what they said they would do. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by CHARLES - 20 June 2023
" Due to added charges I would warn anyone to be very sure that they check all documents and fuel level "
" Picked up car. Nice ,clean low mileage. 3/4 tank of fuel. No problems during hire. Dropped off at airport . Only 1 agent with multiple vehicles being returned so no interaction. Got a final invoice which included A tyre charge + a fuel charge. I phoned Avis who said the car was released to me with a full tank. This is untrue and I am in discussion with Avis about this. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ROBERT - 18 June 2023
" It was good easy and quick "
" We were able to collect the vehicle early the only thing that was not made clear was the fuel used in the vehicle although we worked out the fuel type it was a worry initially "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by PETER JONATHAN MOORE - 18 June 2023
" Easy to navigate. "
" Upon arriving to collect the car we were told that there were no cars available in the class ordered. We were provided with an upgrade to a BMW X1 at no extra cost. The receptionist then tried to sell us additional items, which I consider unethical as all of these were available on line when I ordered a car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by AIDAN - 18 June 2023
" Great comparison site and way of getting great hire deals - will use again. "
" The gentleman who dealt with us upon arrival was not great at communicating nor bringing up our reservation details. The booking we made included a second driver free of charge if within the same household, he tried to charge over $200CAD. He also didn't explain anything clearly to us. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by SUSAN - 17 June 2023
" Auto Europe was easy and came at a great price! Avis let the side down. "
" It wasn't great. After a long 10 hour flight I had to stand in line for almost an hour at the Avis counter. The car I was given was not as clean (interior & exterior) as I would have expected although I did not fully appreciate how unclean it was until later. The previous renter had clearly smoked cigarettes in the vehicle so it stank! No attempt has been made to deodorize the car. The windshield wipers needed replacing badly. So it wasn't great! However, when I returned the car and told the agent about the above, I was given a $50 credit. I am grateful for this small gesture. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by STEPHANIE - 17 June 2023
" Duplicate question, already completed ahead. "
" The guy I picked up from, DAVID, was excellent and a great representative of your company. He talked me around the controls really thoroughly, gave me water, offered advice. The vehicle did not I feel have 100% road holding, I was concerned driving in wet weather on my way back to Nashville. The traction seemed off, to me. Return was quick and easy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by HAYLEY - 15 June 2023
" ..... "
" The man who welcomed us was abrupt. We had no satnav so we're left on roads not knowing where to go until we worked out we could connect our phone. He didn't show us to nor around d the vehicle. So we had to work out where everything was "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
JASPER, CA - Reviewed by DAVID - 14 June 2023
" Quick and easy to pick up and drop off. Fair price and nice vehicle. Offered an upgrade but chose to keep the smaller vehicle. "
" Quick and easy to pick up and drop off. Fair price and nice vehicle. Offered an upgrade but chose to keep the smaller vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by MARK - 13 June 2023
" None of this is Auto Europes fault but never again with Avis "
" No attempt at pickup to correctly assess condition of the vehicle just given blank schematic - car had dents and scratches and 50k miles on clock - only after chasing staff did they annotate scratches. On drop off they were going to charge for damage to vehicle until i gave them the pink slip showing damage was already there, then demanded that i gave them my pink slip because they needed it as proof. On pickup I queried the amount as it was larger than i expected and was told it was local taxes. When i got the receipt (at end of holiday) it showed some of the extra charges were optional extras which i had specifically declined. Zero is too high. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by ANDREW - 13 June 2023
" As the car was in a garage i did not notice the cleanliness of the car. So the only disappointing part of the car rental was that the car was very dirty inside and out, i had to go through a car wash at my destination as to make it look presentable. "
" I always use Avis when i travel for business and pleasure. As always the customer service was quick and problem free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by GELT - 12 June 2023
" In Plain: Very Good. "
" Very good service, hassle free and all to expectation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WHISTLER, CA - Reviewed by RICHARD - 11 June 2023
" Overall it was fine. The car suited our needs "
" Sat Nav needs updating as the one we had was out of date and only worked when plugged to cigarette lighter socket. Should be built into car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by NANDKUMAR - 11 June 2023
" Good to do business with Auto Europe. I look forward for another booking. "
" Helpful staff at Calgary airport and everything was easy. Small query was that Auto Europe insured the car for theft, fire etc as well but Calgary staff told us that it is not covered and only CWD is included. This needs to be clarified between Auto Europe and Avis. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by STEVE - 10 June 2023
" Overall efficient and good value "
" Very efficient at both ends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PETER - 08 June 2023
" All fine "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by ROBERT - 07 June 2023
" Everything worked out in Nova Scotia indicating Auto Europe had done its bit at the booking stage. "
" Seamless experience from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by JAMIE - 05 June 2023
" The LDW excess and additional tax charges should have been stated more accurately upon booking. "
" Good service, but the excess was more than stated on the AutoEurope booking. It was 500CAD instead of 300CAD. Also, I had to pay additional tax of 33CAD which was not stated or included within the original pre paid booking price. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by LEE - 04 June 2023
" No problems whatsoever when picking up and then returning the car. Staff very polite and courteous "
" I had no problems whatsoever with hiring the car and will definitely use the service again "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by LEILA - 04 June 2023
" Auto Europe was easy to book through and gave a range of options. It's a shame that Avis didn't mange to continue this "
" 1, Midsized car wasn't available despite booking months ago. Given the option of a small car, which wouldn't fit our luggage in, or a truck which cost much more in fuel. Had to go for the truck, as the other option was not viable, which we estimated cost an extra £125 in fuel costs. 2, Ordered a booster seat, which I was quoted 100cad for when I booked initially on Auto Europe and again when I pre-checked in on Avis website. On arrival they attempted to charge 216cad. When I mentioned this, the manager insisted that I would not have been quoted 100cad. I have rechecked on Avis website and it is 100cad. It's frustrating that they would attempt to gain extra money in this way. It is also very frustrating that I had to ask the manager to stop shouting when he was telling me that I was incorrect about the price, 3, I decided to use the 'return with empty fuel' option. On the rental agreement sheet I was quoted 107.10cad for fuel, On returning the vehicle I have been charged 167.10cad instead. As the office was so busy, I was unable to sort this out before we had to catch our flight. Fortunately, following the booster seat problem, I had suspicions that this might happen and have kept all the receipts, so I can get my credit card company to get the money back if Avis don't sort it out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by GURSAGAR - 02 June 2023
" I had to cancel one of my other bookings through Auto Europe due to lack of spouse inclusion whereas I received complementary one additional driver cover through a competitor, even that was not necessary as spouse was informed as automatically included without having to use additional driver add on. An unnecessary loss of the usual good service experience from Auto Europe and business for Auto Europe. "
" Additional driver feature misleading and incorrect. Having made provision for the spouse to be added which initially suggested an extra, upon collection was informed that spouse is automatically covered and would need to be added as an additional driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHRISTOPHER - 01 June 2023
" Felt confused and ripped off. Will find alternate car hire when we return later this year "
" Didn't get car the car I ordered. Car had minor damage and had to press them to record the damage. Nothing was properly explained and the car was not clean when collected. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by WILL - 01 June 2023
" Good price & simple process. "
" I expected to get a mid-range, run of the mill 4-door saloon or similar, but instead was asked if a Dodge Challenger was OK. A a 2-door 2-seater with rear bucket seats it turned out. I had little idea what this actually was so said yes. Fair do's, I could've asked. And fair do's when I actually saw this muscle-type sporty thing in the garage I could've gone back & asked for a swap. But I'd been travelling for 11-12 hours and I was knackered & just wanted to get where I was going, so off I went. Now, I'm comfortable driving a bulky beast that like, but I suspect a few customers would not be, and would discover the drawbacks of the tiny rear bucket seats & 2 doors too late in the day. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by CRAIG - 01 June 2023
" Overall really good (SAT NAV ) is essential and without it I got lost a few times. "
" Slightly put out by not having a SAT NAV which is very difficult for route finding in Canada. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JEREMY - 29 May 2023
" The website was very clear and the email traffic sent was helpful. "
" Unfortunately the car i had ordered being the size of a Hyundai Elantra was not provided and i was given the smallest size. Very disappointed that i went through the check in procedure and was told nothing about the downsize until i located the car ( i had no idea what a Spark was size wise) and then to be told bad luck we have nothing else for you unless you pay an upgrade premium. Specifically i had ordered the larger car as i had to cases which in the end involved me putting the back seats down to fit in. The steering wheel was also too low for me to get in the car without having to get in with difficulty. Saying that the drop off at Vancouver Airport the staff were very helpful indeed. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MALCOLM RUSSELL - 28 May 2023
" Everything was fine "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by PAUL - 26 May 2023
" When I tried to change the time by 2 hrs later because of change of flights, your operator told me I had to change suppliers from Avis and pay extra. I then called Avis who told me they hold the car for 24 hrs with no extra charge. Your operator should have told me that. Very disappointing. "
" Pretty smooth "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by PAUL - 18 May 2023
" 1 "
" Completed online licence and credit card details to avoid queues but had to queue behind 2 customers booking cars etc for 30 mins. Need separate q for customers who have completed online details. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by JONATHAN - 18 May 2023
" Car spotless, easy to find, staff friendly and very helpful "
" Well signed, easy to find, courteous staff all round great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MARTYN - 17 May 2023
" Pretty good value "
" Generally a good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by MUSTAFA - 15 May 2023
" Staff at Avis Vancouver were friendly and super helpful "
" Staff at Auto Europe were really helpful when I called for some information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by STEPHEN - 12 May 2023
" Good overall experience "
" Straight forward no problems.Good service. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VICTORIA, CA - Reviewed by STEWART - 11 May 2023
" Would have been nice to get a better discount for longer rental (11 days) "
" When picking up the car, staff very helpful but when qwe found some additional minor marks on the vehicle member of staff apperared to be in a hurry to finish work for the day and was quite dismissive - despite us telling him that we have had a very bad experience with a different car hire company. Please tell staff to take the time to note all of the customers concerns and be seen to be making a not eof them on the record of the condition of the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by RUSSELL - 08 May 2023
" I have used Autoeurope for years and will continue "
" Clerk on desk was quick and efficient. Car was clean and attendant helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by JUDITH - 29 April 2023
" I was hopeful that by using auto Europe my pick up in Calgary would be quick and efficient! I had my Auto Europe voucher ready but the car I had booked and paid for was not available!! After considerable time finding a suitable car I thought I'd been given the smallest vehicle available at same cost. I added some insurance! I paid £560 to Auto Europe when I booked on line! Avis have since charged an additional £612.... not agreed to!!! My £560 rental became £1112... how can this be?? "
" I rented a small compact Chevrolet Spark 2 door for 14 day visit to Calgary Canada! I paid £560.24 to autoeurope upfront! I felt it was a good deal! Sadly on arrival this car was not available! The Avis agent offered me a bigger car at same cost. I took some additional insurance as I was uncomfortable in a larger car!! On return I find I have been charged an additional £612... taken from my credit card!! Is this an upgrade which I did NOT request?? So my £560 rental has become a £1162 rental!! I am VERY disappointed and would like a refund!!! NOT good service! After a 24 hour journey customers deserve better!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by GLENN - 25 April 2023
" All good. "
" I got insurance cover through Auto Europe -- this wasn't reflected in the contract with Avis... that's very confusing as is everything about rental car insurance. Also, vehicle was quite dirty on the inside. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CALGARY, CA - Reviewed by JONATHAN - 13 April 2023
" Avis were good but we very nearly did not get the car as they needed to speak to you and no one could contact you due to out of hours, was very nearly a disaster! "
" Avis were very good and helped solve the issue although I had to take out accident damage that I actually already had! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ANDREW - 01 March 2023
" Very economical rental, all inclusive and covered everything we needed - and a simple website to make the booking. I'll definitely use again and recommend. "
" There was quite the wait at the collection counter - probably around 30 minutes - but this was caused by difficult customers. When served the staff were efficient and friendly and had all the details to hand. The vehicle was amazing, brand new with only 11km on the odometer. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by MARK - 12 January 2023
" Booking was easy, but I don't think that people recommend car hire companies to others. However I do recommend that we do our search on Travelsupermartket.com as it usually provides a good rate for car hire. "
" The car itself was fine, but it had economy Nexen tires fitted and although they were marked "mud and snow" they had very little grip. This was the only thing about our rental that was dissapointing, but we did expect a large company like Avis to use good quality tyres that should grip. I'm also still amazed that you don't provide winter tyres as standard in Canada as it is generally snowy in the winter. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by GRAHAM - 10 January 2023
" Please see No3 "
" Firstly, please be aware I never give 10, so 9 is up there. I was happy with everything and the customer service was totally friendly and on point. Great car, good deal all round... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KELOWNA, CA - Reviewed by DAVID - 09 January 2023
" All good no complaints "
" Had no problems at arrival airport - took less than 5 mins to get sorted and on my way "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BANFF, CA - Reviewed by DEAN - 04 January 2023
" Online booking process with Auto Europe was fine although clarification about the 'additional driver' offer would be useful. "
" When arriving to collect the vehicle at the prompt booking time of 09.00am, I was told it wasn't ready so was asked to go away and return in 15 minutes. This impacted on our overall schedule for that mornings tasks and later journey. When I finally collected the car it was a quick transaction although I was told it would cost $12 per day for the additional named driver, which I believed was included in the price I had paid to Auto Europe. The car had obviously had a recent external wash, although the interior wasn't thoroughly cleaned especially the back seat which was littered with crumbs. The previous rental agreement paperwork was also still in the glove compartment. When I arrived to return the car at 09.00am the office counter was closed up with a sign saying it would re-open at 09.35am. Again, this impacted on my morning schedule and when I finally returned the keys was told I could have used the key drop although there was no information or instruction on doing this when I collected the car. Not a great service from Avis. I guess the cheapest price comes with its risks. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 6
TORONTO, CA - Reviewed by DANIEL - 01 January 2023
" I ahd to drive in dangerous conditions (and chose not to at times) as you did not fit snow tires in Canada in December. "
" You provided me with no winter tires in Canada in December. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MONTREAL, CA - Reviewed by STUART - 31 December 2022
" Extremely simple experience and very good service throughout, with timely updates on the booking. Certainly the best pricing on the web and as the booking was made through a very reputable trader, there were no issues at all. "
" Avis were very professional as to be expected from a reputable company. Great customer service without any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by NICHOLAS - 30 December 2022
" All good, wish every car hire experience was this smooth! "
" Nice car, very good service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by SEAN - 25 December 2022
" I have been booking through Auto Europe for a while and it has been reliable with reputable brands of suppliers. "
" Good service and car. Avis ate not the cheapest, but dependable. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by STUART - 12 December 2022
" Great value and trouble free "
" Very friendly, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by KENNETH - 26 November 2022
" Fine "
" Didn't get the car we booked (booked a full-size sedan, similar to Dodge Challenger), got a small SUV (Mitsubishi RVR). Didn't fit all of our luggage and passengers, had to offload a suitcase on a friend. Much confusion on pickup, since the car wasn't in the bay it was supposed to be in, and the staff couldn't find it. Took an extra 30 minutes. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by MICHAEL - 15 November 2022
" In the past I have had difficulty getting status credit for rental from Avis. "
" Given a car with a broken horn, replaced with a second car, horn also not working. Counter staff were a bit unfriendly during all this. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by SALLY - 13 November 2022
" Smooth booking and no problems with the hire process. "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by DAVID - 06 November 2022
" Overall, apart from signage issues at Pearson Airport, I was highly satisfied with the experience "
" Only problem was the lack of clear signage of pick up and drop off at Pearson Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MALCOLM - 06 November 2022
" Booking was straightforward and at a competitive price. The Avis experience was trouble free and efficient "
" All good. Pick up and drop of were handled efficiently and the staff were helpful and friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ANDREW - 05 November 2022
" Having read some worrying feedback about Avis at Calgary Airport, I found the service on a par with other companies and was more than acceptable. No delays, simple car pick up and return and the condition of the car was acceptable. "
" Having read some worrying feedback about Avis at Calgary Airport, I found the service on a par with other companies and was more than acceptable. No delays, simple car pick up and return and the condition of the car was acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by STEVEN - 02 November 2022
" Great experience with Avis, thank you "
" Great friendly service. Arranged a great upgrade for us for a very decent price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by JAMES - 01 November 2022
" I've used you guys before and there is good value and it just works. Can you offer something around the roadside recovery thing that seems to be the new upsell when you're at the counter! Twice this year in different countries, I've been left having to pay it because I knew I had excess cover but wasn't sure where I stood if I broke down etc ... in a strange country. "
" The staff were friendly, though the new thing seems to be "pay for recovery" which costs an arm and a leg, we need a better option. The car was great, was clean inside, but half a job had been done to clean the outside. Someone had had a go at washing it but it had been a quick wash of the big panels, completely forgot the wing mirrors and inside the doors & boot (trunk) was still dirty from previous renter(s). That was the only disappointment really. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by MICHAEL - 30 October 2022
" Advertised car not available "
" Disappointed that a Dodge Charger was not available, advertised as the default car reason why I choose your company. No chargers in stock "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by RICHARD - 29 October 2022
" Excellent service. Much nicer hiring a car in Canada than Spain. No hard sell on the insurance. Great experience overall "
" Great service and a great car. Very easy and no queues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by EMMA - 27 October 2022
" See above. As far as I was aware I had booked via Auto Europe but it turns out the car was an Avis one. By association I therefore do not feel inclined to use Auto Europe again. Unless you can prove to me that you can get Avis to resolve our complaint? "
" We booked the hire car for 3 weeks. During our travels an engine warning light was displayed so we contacted Avis spending many hours on the phone trying to arrange an alternative. It took 3 days for them to exchange the vehicle during which time we could not use the car as intended. We were told to drop off the car 'empty' by way of an apology. Having done so we received an invoice for $236.19. We spent many hours on the phone trying to identify what this invoice was only to be found that it was an error. We have also spent many hours on the phone trying to find out how Avis plan to compensate us for all the messing around both during our holiday and the hours spent on the phone since our return and have asked to escalate to a manager on several occasions. Not once has a manager contacted us and we have only been compensated the 3 days that we could not use the car (after a battle) and £80! It is an insult and I will not intend to use either Avis or Auto Europe (by their association) again. Note - I have left it 7 weeks since receiving this survey before completing it to give Avis a fair chance of resolving the issue. It is evident that they do not plan to take any further action so I now feel it necessary to let people know about our experience. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by JULIAN - 24 October 2022
" As above "
" Needed extra 2 hours cover which was over £70 which I thought was excessive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ROBERT - 24 October 2022
" The experience with Auto europe was absolutely fine, but like I have said above, I feel let down or even deliberately deceived by Avis. "
" When picking up the car, the Avis counter rep. asked if I wanted sat nav. I said depends on how expensive it is, he said I could have the unit, or upgrade to a car with integrated sat nav, whichever was cheapest. He then told me the upgrades $29. Which of course I agreed to, as it seemed a very good deal. He didn't specify that was a daily charge, nor did I sign or even see a revised contract for the upgrade. So you can imagine how annoyed I was when presented with a bill for over $400 after I'd returned the car. I had a lengthy phone call with Avis in which they agreed to halve the bill. However that is still $200 that I had not calculated for and I feel I was deliberately deceived by the Avis rep. I will not use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by STEPHEN - 23 October 2022
" The whole process worked efficiently and seemed good value compared to the alternatives. I've used both Auto Europe and Avis over the years but and never had a problem with either. "
" Car was advertised as Jeep Grand Cherokee or equivalent......not sure that the Hyundai Sante Fe provided was strictly equivalent, but it was a nice car despite having 82000km on the clock. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HALIFAX, CA - Reviewed by JOHN - 23 October 2022
" A few simple things to go through when collecting the car, and we were away. Returning the car was easy too, we filled the tank just before the airport, the car was checked over and we were given the all clear, so once again, we were on our way. Thank you for your excellent service. "
" A few simple things to go through when collecting the car, and we were away. Returning the car was easy too, we filled the tank just before the airport, the car was checked over and we were given the all clear, so once again, we were on our way. Thank you for your excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VICTORIA, CA - Reviewed by IAN - 22 October 2022
" Avis responsive to my vehicle request,great service "
" Very good customer service. Perfect vehicle for my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by ELIZABETH - 22 October 2022
" Price and ease of pickup "
" Price and ease of pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by RICHARD - 21 October 2022
" Easy to book and good price, before Avis staining me "
" Booke a sedan they gave me alargesuv and changed me 59 without informing me at time of pick up Completed fast track registration to save time at pickup but alas still had to queue. Not a good experience. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by LESLIE - 21 October 2022
" Easy experience "
" I was charged extra for additional road side assistance which I didn't really want but only noticed after I had already left with the car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by TREVOR - 19 October 2022
" Over all it was very good apart from the hire car pick up being moved without us being informed before hand. "
" My only complaint is that once at Toronto airport we found that all the car hire pickups had been moved to another terminal which added about 40 mins getting from one terminal to the other as we had not been informed of this move beforehand and the signage was poor. My wife who is disabled found the extra journey from terminal 3 to terminal 1 rather hard especially after the 8 hour flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by CLIFFORD - 17 October 2022
" Great service and great value. Have already recommended Auto Europe to friends during our trip. "
" Arrived slightly earlier than expected to pick up the car. Staff were helpful and had the car ready quickly ahead of the scheduled pick up - we had only a short wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by MARTYN - 14 October 2022
" Fine - clear and straight-forward. Easy to use. "
" Excellent experience thank you and very pleased with the price - glad we booked really early. A bit miffed about $6/day for sat nav (which we didn't pay for) since these are now ubiquitous on cars and seems a bit of a cheeky charge really. I'm sure there's a very good reason. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTREAL, CA - Reviewed by RICHARD - 13 October 2022
" Auto europe website was easy to use and compare car hire companies. "
" Significant issue with pick up of vehicle (and we were not the only people affected on that day). Car was not available for collection until almost 3 hours AFTER we were due to collect it and when we turned up to collect it they couldn't give us an indication of when it would be available we had to leave a phone number and wait for them to contact us. This caused us issues with checking out of hotel/ arranging storage of bags/ onward travel plans. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by ALEXANDER - 13 October 2022
" All round good experience "
" Very quick and efficient check-in with no attempt to sell any additional insurances etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by DEAN - 13 October 2022
" The experience of hiring a car easy excellent unfortunately Avis on the condition of the car windscreen and sat navigation very poor at no stage did somebody come and show me the car also Stone chips on the windscreen should've been marked down on the paperwork when it was handed to me it wasn't I marked the paperwork and the gentleman when receiving the paperwork when I got back just tore the paperwork off and walked away very poor "
" When picking up the car I asked if there was an in car navigation system. And was told no, so I hide a sat navigation. And then find out once I get to my destination that the car has internal satnav so didn't need to hire the satnav. And the condition of the windscreen was very poor had stone chips all over the windscreen I had to put marks on the paperwork to show where stone chips were. A car should be sent out in that condition with stone chips on the windscreen very poor "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TORONTO, CA - Reviewed by PETER - 11 October 2022
" Easy to book through AutoEurope and very good price, ended up with upgraded car which was nice. Good email a few days before we traveled to confirm booking and what to expect. Good service and will use AutoEurope again. "
" The counter staff were very efficient, only thing we could not get to work properly was the app. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HALIFAX, CA - Reviewed by ALEX - 11 October 2022
" Very clear and easy booking, no problems. "
" Generally very good, the quick collect option is useful and saves a lot of time at the desk. The car was good, which is unusual for the US and Canada. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MONTREAL, CA - Reviewed by CHRISTIAN - 09 October 2022
" Auto Europe was great ... and deal was good ... it was just Avis staff that let us down ... "
" Avis desk at Montreal was understaffed with a long slow queue. Staff member was slow, rude and abrupt and didn't explain anything. Poor service. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MATTHEW - 08 October 2022
" Excellent "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by KATHERINE - 08 October 2022
" Good overall and the vehicles were excellent. "
" Front desk and drop off were excellent *although long wait when we arrived from the uk!) , however customer service during vehicle pick up from car lot was very poor! No staff around. They did not inform us that the car was ready. We only noticed that our car was sitting there when we identified the licence plate on our paper work. The car was left running and no one informed us. We were not familiar with the operation of the car and we were left to figure it out for ourselves. In the past staff have always passed the vehicle over with a walk around and also instructions offered on the operation of it. Very disappointed as it took us quite some time to sort it on our own and feel safe before departing onto a very busy motorway. We hope staffing issues will be addressed as this is a real issue. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by RHYS OLIVER - 07 October 2022
" Overall very pleased and happy with the experience, bit puzzled why AVIS charged me 53p for a misc expense with not much explanation, but overall happy with the experience. "
" Everything went smoothly and was easy to do, which was a big advantage being in a foreign country. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
JASPER, CA - Reviewed by ELIZABETH - 06 October 2022
" The only problem was that we tried to contact Auto Europe to report our delayed arrival time, but after listening to pre-recorded messages and choosing various options, we reached an operative and were then cut off. With roaming charges of £1 per minute from the UK, it would be useful if the process could be shortened. Other than that, all was fine thanks. "
" We were unable to pick up our car as planned because of a delay to our connecting train. The lady in the Jasper office agreed to hold our car until we could pick it up the following morning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by IAN - 06 October 2022
" . "
" Car was ready on time. Not a new car (65000 km). Re Remote key battery failed after 2 days and I had to find a store that sold the battery. I got my money back when I returned the car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by WARWICK - 05 October 2022
" Totally rubbish "
" Hello. I ordered and paid for a Doge Charger and was offered a VW saloon which was not acceptabe. Was told for $20 I could upgrade to a Hyundai Santa Fe. The car was rattely high milage with a bent number plate. Then I was charged $210 extra. Rubbish car, rubbish service. Avoid at all costs "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by SUSAN - 05 October 2022
" Very good and would use again "
" After a long flight the car pick up was a smooth operation, quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by MICHAEL - 05 October 2022
" My interaction with AutoEurope has been fine "
" All the applicable charges were not explained by the Avis agent when I collected the car. I am still in the process of getting Avis Customer Services to explain why I have been charged C$89.25. The interaction with Avis Customer Service is not build confidence in the service they offer. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by HANNAH - 04 October 2022
" I'd say all was fine but I'd have liked more communication from you in the run up to the rental. "
" The service and car were good. The system accidentally debited (pending transaction) over 1500 gbp from my account which got my account frozen while I was travelling which wasn't ideal. No money was taken but I had to do a lot of admin to rectify the situation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JYOTIKABEN - 04 October 2022
" Nice car which was clean and comfortable on collection. "
" Service on collection was too slow. Also on return, they charged me $0.50 which seems a ridiculous amount to chase up for essentially a meagre difference in the fuel (I had filled to full about 5 miles before returning). "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by DAVID - 04 October 2022
" Great "
" No nasty surprises - zero extra charges on check-in and check-out. Great car as well, really pleased. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by IAIN - 03 October 2022
" Poor communication about closure of the Toronto Airport Terminal 3 rental offices was not acceptable "
" No one said that Terminal 3 rental offices were closed and arriving in Terminal 3 with two 80 year olds and trying to get them and all the luggage to Terminal 1 was not acceptable "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 2
VANCOUVER, CA - Reviewed by PAUL - 03 October 2022
" Auto Europe saved me £100's the same model car we booked was another £300 direct with Avis very pleased "
" Very easy process no high pressure sales for insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ANDREW - 03 October 2022
" Just the additional unexpected charge let it down "
" We have been charged 68 Cad extra and I do not know why Is this something you can help with "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by MELANIE - 03 October 2022
" Very efficient and helpful "
" A good service and experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by STEPHEN - 02 October 2022
" Very satisfied "
" Avis drop off garage at Person T3 closed due to upgrade work. Notice outside T3 garage advised to use T1 drop off garage Should have been advanced notification of T3 closure and transfer laid in by Avis between terminals. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by STEPHEN - 02 October 2022
" Overall very good "
" Drop off in Quebec City was difficult with inadequate information as to where to leave the car (in a public multi-storey car park behind the hotel!). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by DARREN - 02 October 2022
" although I was happy with the price I paid the airport experience left a sour taste, first time at Toronto airport and very poor customer service has put me off returning. "
" landed at terminal 3 the car hire is in terminal 1 , no signage to say that the car hire was in a different terminal, after a lot of searching Was pointed in the right direction, at the desk the counter staff were unhelpful and uninterested. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by STEPHEN - 02 October 2022
" Worked really well - got a very good price for car rental and the process of booking was seamless - would definitely use again. "
" Requested and paid for Full Size car, but got a mid size SUV - problem was that the boot (trunk) was small and would not fit all our luggage. Had to use use seats for luggage. Also, on returning car, was charged an extra Can$ 0.5 - no explanation for this?? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CALGARY, CA - Reviewed by PAUL - 02 October 2022
" See above "
" Please can you give me the contact detail for avis management, as I wish to make a complaint. The desk staff were painfully slow, uninterested and useless and my car was dirty inside. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by LAURA - 01 October 2022
" Very easy, efficient and great car "
" Helpful friendly staff, very impressed with car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by PAUL - 30 September 2022
" From pick up to drop off was so easy, and the free upgrade was the cherry on top. "
" The easiest and best rental experience I've ever had. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by KEVIN - 29 September 2022
" See above "
" We waited 3 hours to pick the car up in Calgary. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 4
VANCOUVER, CA - Reviewed by MICHAEL - 29 September 2022
" All went smoothly apart from above, I recommended you to my cousin Paul Bradley who also booked an Avis car through you from Victoria airport. "
" Hi, car reserved was a full size, they supplied a medium SUV. There was not really enough room for all of the cases once there was 4 of us after my son joined us later in the journey. I did not think there would be a problem as Air Canada had left our luggage in UK and so we did not have to pack them in the car when we left the airport. Small point but worth mentioning, not sure if it would have made any difference to cost. Mike "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by DAVID - 29 September 2022
" Trouble free good value experience. "
" As always, very good to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by MARTIN - 29 September 2022
" Very efficient service from Auto Europe "
" Bit disappointed that I wasn't advised that the drop off point at Toronto airport was closed at terminal 3 and that we had to drop off at terminal 1 not easy at a very busy airport. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by DERMOT - 29 September 2022
" very pleasant all round "
" Staff at pickup were very helpful, no delay, and car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by RYAN - 29 September 2022
" We rented our car to roadtrip from Vacouver to Banff and back and we had a wonderful experience. All contact with Avis was friendly and professional and I will definitely be using them in the future. "
" Customer service was amazing, the gentleman who served us was so friendly and the return of the vehicle was so east. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VICTORIA, CA - Reviewed by SAMUEL - 28 September 2022
" Auto Europe got me a rental with Avis for not much more than HALF the price Avis themselves quoted me. No catches- just the regular Avis deal. Searching and booking process straightforward and transparent. This is the second time I've used Auto Europe and will definitely use again. I keep wondering what the catch is but it seems there isn't one! "
" All trouble free. That's all I want and that's what I got. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by FRANCIS - 27 September 2022
" Pickup at airport easy as was the drop off "
" Easy to deal with good customer service when I had a question great value only issue was VW Jetta not an easy car to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HALIFAX, CA - Reviewed by ALAN - 27 September 2022
" Car very good but charging me again a problem "
" I had prepaid on the 25th June 2022 your voucher number UK5312382-1. Avis reservation number 35511288GB1. Avis have taken from my mastercard 744.63 canadian dollars for the rental. I explained I had prepared and he said the invoice was for information only !! How do I get my money back ?? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by DENIS - 27 September 2022
" See 3 above!!! "
" Told that the car had no damage but there was a crack in the front bumper and numerous scratches and small dents. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TORONTO, CA - Reviewed by SARBJIT - 27 September 2022
" It was confusing that I paid auto Europe and then to deal with Avis on picking up my rental vehicle, it should be handled better as I thought I had been scammed when I was getting emails from Avis. "
" I have an outstanding query for which a ticket has been raised on my return and to date has not been dealt with which I am very dissatisfied about. I would appreciate contact with someone to resolve this issue. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by MARK - 26 September 2022
" Very easy and very competitive "
" Would have been a score of 10 but there was a 30 minute wait because the car wasn't ready. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOHN - 26 September 2022
" As I am asking for a refund I hope I can revisit my comments for an update once the process is completed . "
" Having waited for an hour on 2nd September (at the beginning of the Labor Day weekend) we got a very poor service at the desk. The Auto Europe voucher was shown and, of course they asked for a credit card to cover possible excess charges. At the time we did not realise that the Auto Europe voucher had not been logged on the transaction and as as result we (subsequently) found that Avis charged my credit card second time for the rental. The rate charged was approx. 50% above what had been already paid to Auto Europe. Following the return of the vehicle Avis refused to refund this double charge insisting that we needed to seek a refund via Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by CHRISTOPHER - 26 September 2022
" User friendly and good value. "
" After a negative car hire experience with a different provider last year, we were over the moon with the car, price and customer service this time round. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by NICHOLAS - 26 September 2022
" Apart from the dodge issue, the service was very impressive, quick and easy "
" Only issue was the upgrade was sold as 'upgrade to a dodge'. Then it confirms or a similar style which was a disappointment "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OTTAWA, CA - Reviewed by DANIEL - 26 September 2022
" Good, but there was some confusion caused by still getting emails from Avis to sign up on their app which I couldn't do because it had been booked through auto Europe. "
" Mostly good, difficult to locate drop off point as located in the basement carpark of hotel with complicated signage. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by ANDREW - 26 September 2022
" Smooth - and have already taken out another "
" All worked well, pickup and drop off and vehicle generally "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by SONIA - 25 September 2022
" Easy, reasonable car hire "
" Nice clean car, straightforward process and helpful staff. Long wait at desk to collect car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PHIL - 25 September 2022
" Fine "
" If I could give this a negative score, I would. Waited in a queue for three hours with minimal apology. Then had to wait another 15 mins for the car. The child's seat I ordered smelt like vomit so had to wait another 15 mins for this to be replaced. A terrible experience and they really need to get their act together! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
TORONTO, CA - Reviewed by SARAH - 25 September 2022
" Great car, great value, great price "
" Even with the pre Chechen-in, I was in line approximately 45 minutes. Once served, the staff were helpful and courteous but it just took so long. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ALAISTAIR - 24 September 2022
" Overall Auto Europe were ok to deal with on line and on the phone. Avis desks in Vancouver and Toronto were slow but car return was fine. "
" Disappointed after calling Auto Europe before we went on holiday about an enforced flight change what made me return my Vancouver car a day early. You told me to speak to Avis and when I did they told me it's Auto Europe that deal with refunds ......not great really. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by PETER - 24 September 2022
" we were not told in advance of the closure until further notice of Avis's office at terminal 3, and even that "office" meant leaving the airport terminal and making our way to the car parking facility "
" we arrived at Toronto late in the evening and struggled across to the Avis office at terminal 3 to be greeted by a locked office and a sandwich board type sign, stating that the office was closed until further notice and to go to terminal 1, this resulted with struggling back to terminal 3 then struggling to find how to get to terminal 1 which involved a shuttle train, we waited a good 30 minutes to be seen at the desk, and the desk guy just said, "go through that door and the car will be brought round, a guy subsequently drove the car around which was not the car ordered but a much smaller VW Golf, handed over the keys and made his way away from us as quickly as he could, no vehicle hand over or walk round inspection of the vehicle, or explanation of any features such as seat adjustment how to start the car (brake pedal had to be depressed in order to start the car, no explanation of the auto cut out cut in of the throttle at idle, no help whatsoever also car was covered in minor dents and scratches, we had been through a nightmare flight stuck on the runway at Gatwick for 4 hours and with problem after problem, so having to go back to the desk to get the guy to check the car condition was the last thing my wife wanted to do, as she was stressed already so I spent the rest of the holiday worrying that there would be some attempt to blame us for the pre-existing damage, this didnt transpire, but a simple (NORMAL CAR HIRE) hand over rather than dump and run would have negated the stress, also the smaller car had a tiny boot which wouldnt evel take our suitcases luckily we were travelling with only two occupants, so rammed the suitcases into the far from capacious rear seat area, in short I would never use Avis again as everything except the drop off fell well short of a NORMAL CAR HIRE experiance "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by ESTHER - 24 September 2022
" Excellent "
" The pick up was easy and we got a free upgrade which was amazing. The car was great and drop off was easier than imagined. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by LUIS - 23 September 2022
" Great car, good price, friendly service, smooth throughout. "
" Smooth from collection to drop off. I highly recommend Avis in Dundas Toronto. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MARTIN - 23 September 2022
" Reception was good and the representative was able to sort out an issue with my voucher number quickly and efficiently. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by DEREK - 23 September 2022
" All good apart from the car supplied. "
" Car should have been an intermediate (medium size) but small hatchback supplied which could only accommodate 1 suitcase in the trunk. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
VANCOUVER, CA - Reviewed by DAVID - 23 September 2022
" Overall excellent value and a really good car "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STEVEN - 22 September 2022
" See above "
" Vehicle not up to the standard expected, suspension really poor. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CALGARY, CA - Reviewed by COLIN - 22 September 2022
" Smooth transaction "
" Good apart from very slow pick up queue. Delayed flight caused lack of staff at rental pick up. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SIMON - 22 September 2022
" Very good. "
" very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEBEC CITY, CA - Reviewed by ROBERT - 21 September 2022
" I have been using Auto Europe for a few years and find the service to be excellent. Really competitive deals with major companies and good transparency on pricing and add-ons such as the top up insurance. "
" Avis local office guy was very nice, helpful & efficient (some nice tips for places to visit). The car was a Nissan KIcks (havent seen them is Europe). It was OK, but not great. Pretty dirty inside although washed outside, had a fair few miles on clock. Big issue for me was the fuel consumption was terrible, I drive fairly conservatively and driving mainly on good highways around 60-65 mph, would have expected 40-50 mpg, but was only getting 35 mpg or so, which for a small SUV I thought was not good enough. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by CALEB - 20 September 2022
" AVIS staff was friendly and it was an easy drop off. The car was a pain though. "
" The car was a pain. Every time we went on a ferry (and we went on a lot of them) the panic alarm was triggered by the motion of the boat. We were continuously called below deck to turn off the alarm. It was a huge hassle and embarrassing. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CALGARY, CA - Reviewed by FIONA - 20 September 2022
" In addition, the vehicle started flashing the 'requires service' notification a few miles down the road. The battery in the key fob went flat on us out on the road- this model doesn't have a hidden manual key. We had little confidence in the vehicle We were also confused by last minute email updates from auto Europe, which advised that we MAY need a dvla code and IDP. We obtained both, unnecessarily it appears. "
" We filled in all of the forms online as required for a quick pick up, but nevertheless stood in line for an hour waiting for the staff, clearly miserable in their jobs, to go through all of the details again and then scratch around trying to find a vehicle. It was a painful process with customers abd staff apparently equally fed up. There was no 'quick pick up' as promised. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by RICHARD - 20 September 2022
" The car that was advertised & that I ordered was not available (Dodge Charger) the assistant couldn't remember the last time they had one. This despite the fact that I had also checked in online prior to travelling - a process she denied even existing. I was offered a RAV4 in the basis that it is equivalent, it is not. After complaining I was given a much better car so happy with this but I shouldn't have had to argue. "
" The car that was advertised & that I ordered was not available (Dodge Charger) the assistant couldn't remember the last time they had one. This despite the fact that I had also checked in online prior to travelling - a process she denied even existing. I was offered a RAV4 in the basis that it is equivalent, it is not. After complaining I was given a much better car so happy with this but I shouldn't have had to argue. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MICHAEL - 20 September 2022
" Very straight forward and a reasonable price. "
" Avis desk understaffed when collecting car. Car excellent but had damaged front wing and wheel (cosmetic). "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HALIFAX, CA - Reviewed by SIMON - 20 September 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by LENA HELMA - 19 September 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by LUAY - 19 September 2022
" as above "
" Everything went smoothly , no surprises, no additional costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GERRY - 19 September 2022
" See above "
" I booked a pick up at 12 midday from Vancouver airport allowing me enough time to catch the 3pm ferry to Vancouver Island. I completed all the relevant paperwork via the ap to enable a swift pickup, however, upon going to pickup the car at 12:15hrs I was met with a long queue and 3 members of counter staff. After waiting until 13:50hrs and the queue still very long I was getting stressed about missing my ferry and managed to speak to a member of staff, I was pushed to the preferred queue and eventually picked up the car at 13:58hrd, an hour and 45 minutes of waiting. The attendant then told me that my car was not ready and would be at least another 30 minutes and offered me an upgrade for $46 a day, totally unacceptable. I eventually got my car but when I did a damage check and discovered a lot of scratches I wished to point these out to a member of staff, he refused to look at the car and said it was cosmetic damage and not to worry about it. Upon delivering the car back at the end of the rental I managed to speak to the manager and addressed my issues. This wasn't a problem with yourselves, but with Avis themselves. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by ROBERT - 19 September 2022
" The car was clean and virtually new .Had no problems with the car. "
" Return drop off was closed due to construction. Found the correct drop off . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JOHN - 19 September 2022
" Generally good but pick up hampered by changes at Toronto Airport not notified in advance. "
" Avis online system not easy to use. Car provided without GPS. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CALGARY, CA - Reviewed by PAUL - 18 September 2022
" Other than trying to find a gas station near Calgary Airport no problems at all "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by DAVID - 18 September 2022
" Nice car relatively cheap to run "
" Finding Avus wasn't easy because the location had changed and they haven't updated the website to let me know "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MONTREAL, CA - Reviewed by DAVID - 18 September 2022
" Very slick good value using auto europe "
" The problem with Avis is that as a preferred member I would expect to directly book with them at competitive rates rather than use a 3rd party. Using a 3rd party saved approx. 30% "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by MARTIN - 18 September 2022
" Car good.Pick up not good "
" Not pleased having to transfer to terminal 1 after landing at terminal 3 to pick up my car.So much for advance check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALAISTAIR - 17 September 2022
" Before travelling Auto Europe told me to discuss the early return of the car (due to my airline changing flight times) with Avis re any rebate on cost. However when I did Avis told me it was Auto Europe I should be discussing this with! "
" Pity about the 30min wait for the car to be brought to me after completing all paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OTTAWA, CA - Reviewed by THOMAS - 17 September 2022
" No problems with Expedia, only Avis "
" The car was smaller than anticipated; couldn't fit the two suitcases into the boot, without dropping one of the rear sets. Main complaint was that Avis (Ottawa)provided a car which was overdue a service by 2500 + km (didn't notice until on the road). This brings into question the robustness of the Avis servicing programme. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by MILES - 15 September 2022
" As per comment above "
" I'm waiting to hear back from Avis customer service regarding a sat nav they sold to us that we didn't need. They failed to mention that the car had Apple car play and noted that we would require the sat nav at an additional $18 dollars per day! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by DAVID - 15 September 2022
" Overall very satisfied with the Auto Europe booking service. It could be improved if my Avis Preferred number could be added into the booking. "
" Car had some hard sap like deposits that had not been removed in the car wash, otherwise fine. Having contacted AVIS to link my Avis Preferred number to this booking pick-up was very easy as my name was on the board to pick up the car without having to queue at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by ELIZABETH - 14 September 2022
" When we arrived at Toronto Pearson Airport (after a 7.5 hr flight heavily pregnant and with a 3 yr old) we had to wait almost 90 minutes in a queue to collect our rental car. There were just 1 or 2 members of staff on the desk during the 90 minutes which was clearly not enough to deal with the volume of customers. Avis must have know that they were expecting a busy period and so should have staffed their desk accordingly. I intend to make a complaint to Avis. "
" When we arrived at Toronto Pearson Airport (after a 7.5 hr flight heavily pregnant and with a 3 yr old) we had to wait almost 90 minutes in a queue to collect our rental car. There were just 1 or 2 members of staff on the desk during the 90 minutes which was clearly not enough to deal with the volume of customers. Avis must have know that they were expecting a busy period and so should have staffed their desk accordingly. I intend to make a complaint to Avis. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by GREIG - 14 September 2022
" Specifically took a hire with an additional driver. Avis would not honour it, so I ended up having to pay an additional £110. Unhappy. "
" Didn't honour the 'additional driver' I paid extra for, through AutoEurope. Didn't explain the payment situation with regards to Toll roads during my trip. Counter staff couldn't care less about taking time to speak to you, instead just get customers through asap "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by ROBERT - 14 September 2022
" X "
" Process at vancouver Airport very poor. They clearly did not have the car we ordered and were less than helpful. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by DAVID - 14 September 2022
" Auto Europe was easy to book, however would avoid Avis going forward "
" Counter - they were under staffed - they were having conversations not relate to vehicle - was supposed to get full size got mid sized SUV Vehicle - first vehicle had one tyre with very low air - went to counter to exchange - while there, the attendant was trying to convince my wife (who stayed by the vehicle) that the tyre was fine. When she mentioned that I was inside the attendant left immediately. Seemed as though he was trying to convince a woman on her own, but when the attendant heard I was inside, they ran away -ended up giving me another mid sized SUV (with Florida plates) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MONTREAL, CA - Reviewed by JOHN - 13 September 2022
" Good value voucher. "
" Very helpful in Montreal - even though we were in the wrong office, were still able to sort us out with a car. YYZ experience was very slick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by DAVID - 12 September 2022
" Simple and straight forward - the best way!! "
" The only complaint I have is that there was few staff at the desk upon arrival YVR - stood for an hour or more to get servrd/processed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MONTREAL, CA - Reviewed by RICHARD - 12 September 2022
" Everything was fine. One main point to make was that there was an additional charge i was not aware of for (something like) tyre recycliing. This was Can$ 56 which was not mentioned or included on the schedule. This was not a local tax as far as i am aware "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by DAVID - 12 September 2022
" Brilliant in explaining breakdown of cover Focused customer service "
" Excellent efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JONATHAN - 11 September 2022
" The price through Auto Europe was competitive. Thank you. "
" Slightly disappointed; we've frequently used Avis at YVR and always got a better the expected vehicle, and there had always been a choice; we were only offered one car unless we wanted to drop down to compact. This time the vehicle although mid-size was quite worn; with only 64k on the clock it had been well used! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by DAVID - 10 September 2022
" Very pleased with the Auto Europe booking process and the competitive cost against trying to book through Avis directly. Would be useful to include Avis Preferred Number in the booking as I had to contact them separately. "
" As a Avis Preferred Customer collection was instant with name on the board and car ready immediately - no queuing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by SIMON - 10 September 2022
" See aboce "
" Need more counter staff Queues not what you need after a flight Signage to carhire area misleading Charged tax that was unexpected Had a puncture and had to drive 450km round trip to exchange vehicle. Surely sorting local tire repairer would have been more effocient and ecological! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by KRISTIAN - 09 September 2022
" Good experience with you absolutely SHOCKING experience with Avis. "
" We waited 2.5 hours in total for our car. The counter staff were rude and disinterested and incredibly unhelpful. The car was in my opinion probably not safe to be on the road. It shook at speed and a horrendous noise was coming from the rear. The car was dented and scratched all over which added to the delay as we needed to ensure that that was totally documented before we left Avis with the vehicle. Absolutely shocking service I would never use Avis again or recommend them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by MARCELLA - 08 September 2022
" Good customer service skills and car did the job we expected. Will use again thank you! "
" Good customer service skills and car did the job we expected. Will use again thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KELOWNA, CA - Reviewed by MICHAEL - 07 September 2022
" The Avis staff at Kelowna airport were experienced, efficient and friendly. "
" Indeed, the Avis staff at Kelowna airport were experienced, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JANE - 06 September 2022
" Great drop-off experience. "
" There was an extremely long wait to pick up the vehicle - not enough staff - eight customers ahead of us and we had to wait for over an hour which was hard after a long flight, but we were happy to receive a free upgrade to a larger vehicle, although it was much more expensive to fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by GEMMA - 06 September 2022
" It was really easy to use the online booking system, all add ons and insurance etc was very clear and made the process of selecting exactly what I needed very simple. "
" My flight was delayed by 5hrs but my booking was still honoured and the counter staff were very friendly, even at 1am. The check in/collection process was quick and easy and the member of staff that assisted me was friendly. The car was very clean and lovely to drive. Drop off/return was super simple and very quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MELANIE - 06 September 2022
" I also hired Hertz in San Francisco through you and this was a much better experience. "
" Their customer service was a bit meh. The car was fine. After pick up the charged me $64 but didn't explain why. I have asked and am awaiting an explanation. Really disappointing experience. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by ROBERT - 03 September 2022
" It was much more expensive than previous years but we were late booking and I think that has been the same in all car hires. However both AutoEuropa who answered questions quickly and Avis were excellent. "
" Pick up well organised. No hassle re taking any further insurance etc. Had a good upgrade on the car for no extra cost. Drop very quick only difficulty was that terminal 3 drop off was closed for works which we could have been informed off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVID - 03 September 2022
" Struggled to navigate across city. Did not get what I paid for. "
" Booked car with GPS but car did not have GPS although the staff tried to convince me it did. Had to insist staff came out to car from busy office to prove I was right. I was then given an old broken Garmin unit which could not be attached to car. Very dangerous trying to drive in foreign country totally disatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by DIANE - 03 September 2022
" I have booked cars through other companies and never experienced such a delay it added hours on to our journey which was long enough already! Won't be using you again! "
" We had to wait over 2 hrs for our car, despite having paid in advance. Avis offered us an online check-in but I didn't do it as it was asking for my credit card and I didn't want to be charged again. Service at Vancouver airport very poor generally. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by HARDEEP - 02 September 2022
" Couldn't correlate with Avis extras with Auto Europe options.. "
" Pre booked for expedited collection, however there wasn't any express checkout service as per web site, had to queue excessively to confirm and add add additional breakdown costs.. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by JULIAN - 02 September 2022
" Auto Europe was a good price "
" One hour 40 min queue to pick up the car. Staff made excuse that they were really busy unexpectedly, yet all the pick ups were bookings and not walk ins, so they should have known. They didn't have my car available and it took some arguing to get an upgrade rather than a down grade. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by ANDREW - 31 August 2022
" Terrible waiting time "
" After a long flight from the uk we had to wait 2hrs in the Avis que to collect our car "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MONTREAL, CA - Reviewed by NEIL - 30 August 2022
" All good "
" Very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by GARRY - 30 August 2022
" Very happy with the service provided "
" Excellent experience, would be happy to book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by EDITH - 30 August 2022
" Overall it was very good. When we arrived to pick up our car, there was a flight in before us and a lot of people waiting in line to pick up their car. Other than that, the staff member who attended to us was very helpful and quick. "
" AT first we where given a small car, BUT when I went back to the desk they got us sorted with a bigger car which we had requested. Thank you, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JOSEPH - 29 August 2022
" The car I received was considerably smaller that what I thought I was getting. It was a very basic vehicle. I had to walk a long distance to see the car from the counter staff. I had a young family and suitcases. I went back to the Counter to compalin but there was a queue. I simply did not have the time or energy to wait, so I accept the small car. "
" The car I received was considerably smaller that what I thought I was getting. It was a very basic vehicle. I had to walk a long distance to see the car from the counter staff. I had a young family and suitcases. I went back to the Counter to compalin but there was a queue. I simply did not have the time or energy to wait, so I accept the small car. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CALGARY, CA - Reviewed by THOMAS - 29 August 2022
" Good price from AutoEurope, shame about the company we had to collect the car from. "
" Booked a Dodge Charger, got a VW Jetta, I know companies say 'or similar' but that is not similar in any shape or form. Car was covered in scratches, some as deep as the body work and the windscreen was chipped. When mentioned to counter staff and that I had paid over $1,000 for the rental, the staff said "people have paid $2,000 and they're not complaining". I wouldn't use Avis again even if they paid me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by RICHARD - 29 August 2022
" See above "
" The car class I ordered and paid for (full size) was not the car available when I arrived (intermediate). On arrival I was informed that the car (Nissan Kicks) was correct despite raising my concerns at the collection desk. The car was clearly too small. On return of the vehicle at the end of the trip, I checked the receipt that I was provided and the documentation states that while I paid for a "fullsize" car, the car I used was classed as "intermediate". Could you please contact me about this issue ASAP. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by STEPHEN - 28 August 2022
" We got an up grade and loved the car. "
" We experienced a very long wait to collect the car due to the limited number of staff available. The two people on duty were very apologetic, courteous and efficient. Staffing levels are hard for everyone at the moment, and we appreciate this. I hope you don't have too many complaints in this area as it's something you have no control over. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by JOE - 28 August 2022
" You have charged me an additional £95 for no reason at all!! Please refund immediately "
" You have charged me an additional £95 for no reason at all!! Please refund immediately "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by MARTIN - 26 August 2022
" See above. "
" Positives: Car was great (though not clean outside). Very good price. Negative: Over an hour line to collect card; collection point in a different terminal - no info about this; couldn't sign on to Avis Preferred using the app ahead of time; high admin charges for use of toll road (407). "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CALGARY, CA - Reviewed by JAMES - 26 August 2022
" Auto Europe was good - the problem was Avis "
" Rude staff who were not prepared despite all the pre checkin details being done Also I think I was given a lower grade car than ordered "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CALGARY, CA - Reviewed by ROGER - 24 August 2022
" other than delays at pick up a good overall experience - most unusual additional cost of 33cents on final bill from avis where no additional costs were involved "
" overall Hyundai was a good car had good bootspace and drove well quite economical Had unrelaible car play that often lost connectivity when linked to off line maps "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by BENJAMIN - 24 August 2022
" Auto europe we're good but Avis very poor "
" Tried to give me a smaller vehicle than booked. Rude when I requested politely the vehicle size I paid for. After one hour of waiting, they eventually pulled round a beaten old model with nearly 100k and faulty brakes. Not what you expect from a premium rental company. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
VANCOUVER, CA - Reviewed by TIMOTHY - 23 August 2022
" Kept informed. Very good price. "
" Pre-registered and got e-mail telling me to go straight to Quick Pass desk. There was no such counter and I had to queue for more then an hour. Hatchback car didn't have boot shelf. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TORONTO, CA - Reviewed by STEVEN - 23 August 2022
" All went well. "
" Dropping off the rental was quick and effortless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by SHAHID - 22 August 2022
" Wasn't sure if there was a separate queue for fast collection - no proper signs. But counter personal were very quick. "
" Didn't give me any option of the availability of the cars at pick up. I was pleased with SUV I got. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MONTREAL, CA - Reviewed by GEOFFREY - 22 August 2022
" See above. "
" I was offered "Quickpass" but obviously due to lack of vehicles and staff it didn't exist. So why offer it via email? I waited over an hour to get a vehicle and it wasn't the car I thought I would get. This car then broke down. I had to swap it in Toronto and the vehicle I was given there had a slow puncture in the rear left tyre. I was impressed however with the speed of handing the car in at Montreal. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by VIVIENNE - 22 August 2022
" Auto Europe UK staff need to be more knowledgeable about the countries where the rental takes place. UK staff gave us wrong information about our pickup location in Vancouver. "
" I was given the wrong address for pickup at Vancouver. Received an email on the morning of our departure stating pick up from South Terminal. THERE WERE NO CARS AT THIS TERMINAL. We then had to get back to the main terminal, quite a distance by car, where we finally picked up the vehicle. The counter staff were very efficient and apologetic for a mistake that wasn't there's. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WINNIPEG, CA - Reviewed by KIMBERLY - 21 August 2022
" Booking through auto europe was easy! Confident to do this again. "
" Avis were professional and friendly. Booking was sorted easily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by PETER - 21 August 2022
" Very easy and efficient. "
" Easy pick up easy drop off and a good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by DOROTHY - 20 August 2022
" auto europe was fine "
" Car collection took a very long time. We were tired after our flight and had to wait another 45 minutes to get our car "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by MARK - 20 August 2022
" Not impressed "
" Rubbish pick up experience. Massive queue the. Long wait for car. No process. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
QUEBEC CITY, CA - Reviewed by EMILIE - 20 August 2022
" I felt I was given an second class car because I made business with a third party (autoEurope). It was a big shame. "
" I had the worse vehicle I have ever hired. The engine was very noisy and a broken plastic part under the vehicle would flap at high speed, adding to the already loud noise the car made. The inside of the vehicle was also a bit dusty. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
TORONTO, CA - Reviewed by MOHAMMED AFZAL - 18 August 2022
" I've been grossly overcharged and its through no fault of mine I lost a whole day of my trip, I feel abused. "
" My flight was cancelled so I expected a days refund against my pre-paid rental. I had requested GPS but the counter Staff said I'd have to pay $18 daily rate so I opted to upgrade the car for $60 daily, above what I'd paid. I had the car for 3days which expected $180, they've charged me $329.70CAD so Im very dissatisfied. I want this addressed pls without delay. Afzal "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by STUART - 17 August 2022
" All round an very easy and trouble free rental experience "
" First class experience. Drop off was amazingly quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ANDREW - 17 August 2022
" Best value and availability. "
" Good car and very efficient drop-off. Collection was lengthy with long lines dues to insufficient staff for demand. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ANDREW - 17 August 2022
" Easy to book and compare. "
" The rental overall is expensive and the car hadn't been cleaned prior to me pocking it up. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TORONTO, CA - Reviewed by JEREMY - 17 August 2022
" I wanted to simply move the time of my pick up (earlier by a few hours on the same day) and got back a very unhelpful, generic email back from you that was of no help. So I was not able to change my pick up time. "
" Long and slow line up at pick up. Also didn't get the car we wanted. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
HALIFAX, CA - Reviewed by CARL - 17 August 2022
" S "
" A "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by DANIEL - 16 August 2022
" Auto Europe were by far the best value of anywhere we looked. The vehicle we received was excellent, and flexibility from Auto Europe was also great for when we changed our plans. "
" Avis counter was great. Very quick, with little paperwork as I'd filled in the online form ahead of arrival. Drop off was the same, park up, show the mileage and leave. Great service all round from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JANE - 16 August 2022
" Auto Europe were good and easy to use, but Avis let down the epxerience overall. "
" The car had not been cleaned well when we received it. There was a pair of shoes from a previous renter insides and suncream and food marks on the seats. Chewing gum stuck on the carpet. Exterior of the vehicle had also not been washed. We had also booked a minivan, but there were non available so we were given a different vehicle class with no other choice but to take it. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by PAUL - 15 August 2022
" Simple and efficient, competitive price and Avis were expecting us, which was key. "
" They sent me numerous emails asking me to complete their digital check in which would speed up the car pickup, which I was very keen to complete. However in arrival I was told there is no digital check in and all the time I had spent completing the Avis process had been wasted. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by PAUL - 13 August 2022
" Completed online check in. Waste of time. Still had to get in line. Still had to wait twenty minutes for car. Wasn't the car we wanted. "
" Completed online check in. Waste of time. Still had to get in line. Still had to wait twenty minutes for car. Wasn't the car we wanted. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by CHRISTOPHER - 12 August 2022
" Booking on auto Europe was easy and quick, however experience let down by customer service by Avis "
" Long queue for collection only 1 member of staff. Had filled out all info online for quick collect, however there was no quick collect point available. Despite having pre ordered child booster seats, they were not available, had to wait 1 hour for them to arrive! In total took over 2 hours to collect car! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAINT JOHN NB, CA - Reviewed by JONATHAN - 11 August 2022
" Had no issue with Avis to be honest, just AutoEurope! When we booked the car for our 50 th birthday trip across canada we booked a Dodge Charger as advertised on the website. Also to note this was booked a year in advance so should of been no problem allocating this car to us !! When picked car up we were given a Toyota Camry and it was explained to us that there were only 3-4 chargers across the whole of canada!! Why was this advertised as a Dodge Charger on the website as an option when clearly we weren't going to get one! Also the cost of the charger was slightly more than what the price of the Toyota was advertised at. Yet no apology or refund in the price difference!! Certainly won't be using this company again ! "
" Had no issue with Avis to be honest, just AutoEurope! When we booked the car for our 50 th birthday trip across canada we booked a Dodge Charger as advertised on the website. Also to note this was booked a year in advance so should of been no problem allocating this car to us !! When picked car up we were given a Toyota Camry and it was explained to us that there were only 3-4 chargers across the whole of canada!! Why was this advertised as a Dodge Charger on the website as an option when clearly we weren't going to get one! Also the cost of the charger was slightly more than what the price of the Toyota was advertised at. Yet no apology or refund in the price difference!! Certainly won't be using this company again ! "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAVAL, CA - Reviewed by MARIAMA - 11 August 2022
" Very happy about the service "
" Customer services are very good and very accurate with the information. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by MICHAEL - 08 August 2022
" I had the misfortune to arrive when the Avis manager was not present. However, it is clear that AutoEurope do nothing at all to help customers in such a predicament and instead to and profiteer at the customer's expense. I literally could not have a dimmer view of your company "
" Upon arrival at Toronot we were told by the Avis check in rep that we couldn't hire the car as my licence card had expired. I hadn't been aware of this not having been reminded by the DVLA and not having been asked at any point during the hire process for the date (this should surely be part of the process to avoid issues). My wife had her licence but we were told we couldn't use it as it was a different name to that on the hire agreement. We were told by Avis that only AutoEurope could resolve this but they were closed at the time. After an emergency hotel booking, costing £200+, I rang AutoEurope the next day only to learn that the company was trying to profit from this misfortune saying that I would be breaking contract to change the name. Obviously AutoEurope could have changed the name to my wife but you have set up terms and conditions to prevent this for no obvious reason. I was told it would cost me £500 plus to change, setting up a new agreement. Thankfully, I went back to the airport and encountered a manager at Avis, absent the night before, who permitted the change to my wife's name straight away. All in all a dreadful experience and, unless I am compensated by AutoEurope, it is my intention, when I have the time, to use every available platform to warn customers away from using your company "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CALGARY, CA - Reviewed by EMILY - 08 August 2022
" Easy, good website. Good prices and great car at the end of it! "
" Car was great and staff very helpful. However we paid CAD100 for GPS which had a part missing so could not use, and had a car with GPS in the system anyway. Upon drop off we were told the vehicle was fine and we were free to go, then had a receipt a few days later charging CAD233 with no explanation. We definitely didn't damage the vehicle while we had it!! Contacted via email and received no reply "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by NADIM - 07 August 2022
" average "
" hi. 2 concerns: 1) there was only 1 guy on the counter when i took the car. the queue was easily 25 people. i waited 50min. 2) we forgot glasses in the car. i am now back in uk and cannot call a canadian tel number. there is no lost and found email for avis in canada. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by WARREN - 07 August 2022
" Happy enough with good service received. "
" Good efficient collection and drop off. Car was decent - a bit marked up here and there - not quite as described on collection. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by MICHAEL - 07 August 2022
" Booking very smooth, offered a great price. "
" Service was great. Car was as expected. Drop off was very speedy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by NAVEEN - 06 August 2022
" Easy check in at Avis. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by PAUL - 06 August 2022
" This was my first experience of hiring a vehicle abroad and I would definitely do it again "
" The online check in was very good but queues at the collection caused delays. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by CORMAC - 06 August 2022
" The website was easy to navigate and book the car, no real negative feedback to add. "
" The queue when picking the car up at Vancouver airport was frankly unacceptable. Depsite having already checked in online I stood waiting for an hour, and for half of that only one staff member was present. When we got the car it was mostly in good condition (clean interior, no scratches), however when we left the airport once the car warmed up it literally smelled as if several week old roadkill was stuck underneath it. The dropoff service was also poor. There was another significant queue to wait for the attendant, with no clear signage directing you to drop the keys off without requiring a staff member. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by HELEN - 05 August 2022
" Very straightforward booking process, but please check that the car rental companies provide the vehicle the customer is expecting! "
" We had specifically requested a car with sat nav, but were provided with a vehicle without this and might easily have driven off without realising. On querying this we were issued with an out of date Garmin plug in sat nav which did not recognise many postcodes or locations, thus making driving more stressful than necessary. Given that we had paid for a car with a sat nav we were disappointed we were initially provided with one without this and then provided with a very poor quality model. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by CHELSEY - 05 August 2022
" Easy to organise and great price "
" Great price and comparable offers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by CHRISTOPHER - 04 August 2022
" Efficient and professional service, car superb. "
" Ordered sat nav but none available. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by STEWART - 03 August 2022
" Easy to book and use. Quick confirmation "
" Very smooth and easy pick up and drop off. Helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAND PRAIRIE, CA - Reviewed by LORRAINE - 03 August 2022
" Everything said above, AE booking process was great. So other than issues mentioned. "
" I had booked with auto Europe, (Avis) at Grande Prairie airport knowing that everything was included. There was an offer in that included a free additional driver and included unlimited mileage- the counter staff did not agree and wanted to charge me for extra driver. After quite some time she conceded but said the system did not show it. I was meant to have speedy Avis collect. Which does not seem possible at this airport. I had waited 1/2 hour to get to front of line. Drop off was self serve, I got my final invoice that had an additional charge on it. - not sure if it was mileage. Certainly not very much but still it was the principle that what I thought I was getting was not communicated to Avis. Something amis here. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by IRENE - 01 August 2022
" Better pricing with Auto Europe but Avis car provided was old and air conditioning was not barely working, certainly not effective "
" Car had ineffective air conditioning and could not cool car in heat - resulted in several miserable days of travel feeling sick from heat "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 2
CALGARY, CA - Reviewed by KAY - 01 August 2022
" Overall good experience "
" Had to go back to drop off as after being told no charges against booking was the emailed with invoice for $130, certainly didnt need that before flight home Was closed out after having to que for 30 minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by NORMA - 30 July 2022
" Excellent "
" Despite rge fact we were 3 hours late picking up our car fuel to plane delays, our car was ready to collect. Friendly staff. Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MICK - 29 July 2022
" i did hire a different car from Avis prior to this. that car was fine. "
" The car smelt inside, the seats had stains on them. The car had damage on it, and was hard to look over it in a dark garage. the petrol tank was not full on rental. the windscreen wipers were useless when it rained. cars like this should not be rented out from company like Avis "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by MICHAEL - 29 July 2022
" Disgrace, rude, unrespectful, unorganised. Favourite quote from the traumatic experience was once we finally got the car we had paid for and done everything correctly we were told "your lucky to even get a car " "
" Two days before picking up our vehicle we received reminders to go to Vancouver South terminal for collection and also to do the fast track system for pick up. We were happy with this as had a ferry to catch and thought it would save us time. Then the day before again we received a reminder email about picking car up at 10am from the South terminal. Next day we got a taxi to South terminal and we're surprised to find you had closed that branch. Luckily our taxi driver was still unloading car and offered to take us to the main terminal and the Avis desk. Now from here it just gets worse and worse. After arriving ahead of the 10am we had to then get upto the other terminal. When we arrived there was a long queue and only one person serving. It was OK we thought as we had done the fast track and when a manager appeared we approached him in good humour however we were met with disgraceful customer service and arrogance. Fast track not available and it was up to us to sort the problem. I was told to ask every member of the queue about moving forward. Not once did the manager offer a solution even when it was your companies mistake. Then to add to this terrible service my wife was talked to in a disgraceful unreasonable and unrespectful way. To the extent we are considering legal action for this harassment from the manager. I am glad to discuss this further and if nothing happens I will be going further with legal action against your company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by DUNCAN - 28 July 2022
" The car supplied was not up to expectations as it was a budget car which was small and underpowered. "
" The car booked was a Dodge Charger or similar. I car we got was a Nissan Versa which in no circumstances could be considered similar to a Dodge Charger. It was a small very underpowered car which felt unsafe to drive. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by DAVID - 28 July 2022
" Very happy with the service I received "
" It was very good, happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHRISTIAN - 28 July 2022
" Was easy to book but found it difficult to make changes to my booking so just decided to leave my original booking how it was. "
" Avis made everything quick and easy, only issues was when dropping the car back off it wasn't checked while I was present. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by MARK - 27 July 2022
" Paid full cover plus upgrade to get a car below the promised level. Also sent to the wrong airport where the Avis desk had closed. Avis totally dismissive of booking through third party and unhelpful. Held to ransom and won't book through Auto Europe again. "
" Sent to the wrong airport which was confirmed through Avis fast pass process. Also told that even after I had paid for full cover and upgrade I was required to pay an extra £450 for a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by COLIN - 26 July 2022
" I have used Auto Europe for many years but was disappointed that exact coverage was not clear. "
" Hard sell at counter re key protection and extra insurance which we took approx CAD $ 120 which we took. Unsure it was necessary. We are also told third party insurance cover was insufficient. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by SAKATHEESAN - 26 July 2022
" easy "
" easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by TREVOR - 25 July 2022
" No Problems "
" No problems with car. Staff at Toronto airport were totally uninterested and unhelpful just pointed you to the electronic login and handed you the final printout no help with explaining any of the procedure, no mention of the E tolls locally, a waste of space "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by PHILIP - 25 July 2022
" Our experience with Auto Europe however was easy to book and create the order and the information provided throughout was great. "
" Despite requesting a SatNav for our hire, there were none available for us to use. Staff also need to remember that customers are not familiar with hiring vehicle as they are and should be willing to answer questions rather than ignoring them. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ALAN - 24 July 2022
" Ordered an intermediate car - Hyundai Elantra or similar (Camry, Fusion etc) and was given a Hyundai Venue, classed as a sub compact SUV. Car had barely enough room for me to squeeze between steering wheel and door jam, he'd virtually no rear legroom and could fit only one suitcase in the boot. Barely usable when we got to our destination as we could not carry passengers. I think I should get a partial refund. "
" Ordered an intermediate car - Hyundai Elantra or similar (Camry, Fusion etc) and was given a Hyundai Venue, classed as a sub compact SUV. Car had barely enough room for me to squeeze between steering wheel and door jam, he'd virtually no rear legroom and could fit only one suitcase in the boot. Barely usable when we got to our destination as we could not carry passengers. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
OTTAWA, CA - Reviewed by SAMIR - 24 July 2022
" happy "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHRIS - 23 July 2022
" Lovely "
" All went well - fast pick-up, a good decent car which was problem free, and a speedy drop-off. All good! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VICTORIA, CA - Reviewed by MAUREEN - 22 July 2022
" The smoothest car rental I've ever done. Great price, quick friendly pick up, great car, pleasant return. Loved everything about it. "
" The smoothest car rental I've ever done. Great price, quick friendly pick up, great car, pleasant return. Loved everything about it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by PRADEEP - 22 July 2022
" Definitely use again "
" Only issue ... 45 min queue to pick up car as only one agent manning desk. Agent was efficient but desk need more staff "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by KAY - 21 July 2022
" As above only issue would be more indepth clean of car "
" Only thing would be that car had been wiped clean but was previous rental agreement left in door pocket, so maybe a more indepth clean required before next rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by BRIAN - 21 July 2022
" Share "
" A good, smooth, rental with no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by EDWARD - 20 July 2022
" Avis made the whole experience, from booking, picking up and returning the vehicle, very easy. I look forward to using Avis again. "
" The original booking was very easy and then, when the hire dates needed to be extended, the staff were extremely helpful and made that process very easy as well. The car was just what we wanted and made the holiday trip very enjoyable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ANTHONY - 19 July 2022
" Get good rates and booking has always been with relevant company "
" Good experience so with planning for insurance, we had no unexpected costs and a quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by COLIN - 19 July 2022
" I use auto Europe as often as possible. Not impressed with Avis Toronto "
" First car offered the boot/ trunk wouldn't close. Second car had no sat nav (gps included in contract) so it was a massive SUV unsuitable. It took over an hour to sort it resulting in us being late at our destination staff were not helpful (apart from one lady who sorted it and took charge). The car we eventually got as excellent. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CALGARY, CA - Reviewed by ANDREW - 19 July 2022
" Excellent. No problems d "
" Excellent. Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by PATRICK - 18 July 2022
" Best price compared to booking direct , our friends in Canada were amazed at the price. "
" Very easy pickup and even easier drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by STUART - 18 July 2022
" found the car I wanted at the location I wanted at a great price "
" Good customer service and all points clearly explained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by JANE - 18 July 2022
" will use auto europe again. "
" The car we were originally given was very sub standard. Finally got a reasonable car but it all took forever. The drop off consists of handing over the key so no final accounting. We then received a higher than expected bill with no details. Thanks to auto Europe this was dealt with very efficiently but Avis is impossible to get hold of. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by NEIL - 18 July 2022
" see 3 above "
" We have just returned from our holiday in Canada to find that Avis have levied additional charges to our hire cost (contracted through yourselves) of Can$ 262.95. Their additional charges are headed "Non Pkg charges" - no further description. If that cost relates to fuel, then the sum is ridiculous! The car hire agreement stipulates that the car should be returned with a full tank. We filled up at Banff & were unable to fill up again near the airport because of serious roadworks and delays around Calgary. The journey from Banff to Calgary is around 145 km. The fuel expended on that journey can be the absolute maximum Can$ 35. Please contact Avis to remove or at least greatly reduce those absurd charges. Neil Richardson "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by ALEX - 17 July 2022
" All booked online, quick, easy, cost efficient. "
" Had to wait an hour for a suitable vehicle to come back, not sparkling clean but ok. Bit disappointed that Avis rate a VW Jetta I was given the same as the Dodge Charger I'd booked. Was offered an upgrade to a truck but no secure luggage option so couldn't take to he offer up. Check in staff pleasant, polite and professional. Overall good value. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by ALLAN - 17 July 2022
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JOHN GARETH - 17 July 2022
" Auto Europe very efficient as usual "
" Car flashed up "maintenance required" from day 1. Key fob very erratic - sometimes car didn't lock, others didn't open. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TORONTO, CA - Reviewed by ELIZABETH - 16 July 2022
" Car was nice and done the job but the experience at the airport with counter staff there was very disappointing especially after a long flight. I would use AutoEurope again. "
" The staff at the airport were not friendly and did not show any interest in offering a speedy and helpful service. Very slow in processing peoples needs. When we finally got processed and we went out to the location where the car should've been no car was there. I spoke to one helpful worker in the car park who assisted in getting a car located. We realised GPS was missing and when the helpful employee went in to check he was told we left it on counter. I can categorically confirm the employee at the desk never provided this at the time, so the server had been untruthful. We did not want to deal with the airport staff again so we rearranged job off to point in Brampton. This was very smooth and the employee here was extremely helpful. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by SHERYL - 14 July 2022
" Booking and then changing the booking has been straightforward. "
" The car worked well, no issues. Picking up and dropping off the car were both very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by LAZA - 14 July 2022
" Great value. Straightforward to book. "
" Smooth pick up and drop off at downtown Vancouver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by POOJA - 13 July 2022
" Good deal, nice to have additional cover and an additional driver "
" Good customer service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by CHRISTOPHER - 13 July 2022
" Fantastic service all roy "
" All round excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVID - 13 July 2022
" Easy process. "
" Very easy process. Excellent staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHARLES - 12 July 2022
" The booking through Auto Europe was very easy and from the experience of this holiday I'd always recommend booking ahead before you go to confirm the price and avoid local sales taxes. The Auto Europe price was the best I could find and the whole experience was very efficient and easy. "
" The Avis staff were great but very busy. It took us 1 hour and 40 minutes to queue up to speak to an agent at the desk, confirm the booking and wait for the car to be brought down to us. This was far too long but perhaps a reflection on the current travel chaos across the world with surging demand and reduced staff numbers. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HALIFAX, CA - Reviewed by WILLIAM - 12 July 2022
" Easy Booking and great service throughout "
" Great experience throughout. Lost A/C in first week and revived a new rental wishing the hour. Very professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by PHILIP - 12 July 2022
" All round good experience & great value for money. £556 for 14 day hire "
" Avis met all my requirements: in airport pick up, speedy processing, good value for money, full to full fuel policy and although I'd booked a large car I ended up with very good BMW X1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by DAVID - 11 July 2022
" As explained above. Please ask a member of your management team to contact me asap regarding the rental. Thank you. "
" Disasterous experience from the moment we arrived in Canada! We chose Avis because we were assured it was I the terminal building. My husband had a knee op only a few weeks before we travelled so the Avis desk being in the arrival terminal was important to us. Much to our despair it was in terminal 1 we arrived in terminal 3! To get between terminals to had to use lifts escalators and trains. This put tremendous strain on our otherwise smooth arrival into Toronto. We had the first car for 5days and there were problems with the alarm and the boot did not close. We had to phone a local budget rental office who were helpful in giving us a second car but this was most definitely not the car we would have chosen. It was old, had high mileage and was dirty. After only two days and little use of the second car we dashboard told us a tyre had lost pressure. After putting air in the tyre it lost pressure over night. The following day we were due to fly home so phoned Avis again. They told us we could basically abandon the car and upon asking how we would get to the airport we were told "make your own way". Plus they said they'd charge us for picking up the 2nd car! What part of customer service do they not understand? We managed to contact the budget office who had given us the 2nd vehicle who said if we could get the car to them they would supply us with a 3rd car! We were 1.5 hrs away from the rental office with a car with a slow puncture and the spare tyre underneath the car totally inaccessible for us! We had to get family to follow us at great expense down the interstate to ensure we got back to the budget office. Again at our own expense. We have incurred time and great expense trying to get these problems sorted. I would like to speak to management regarding this please asap so please phone us. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MONTREAL, CA - Reviewed by PAUL - 10 July 2022
" I still dont know why they charged CAD$ 33 at the end of the rental as it was all pre paid, it would be good if you can check this for me. "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by KLARA - 10 July 2022
" I hoped for a more competative price for a 4 day rental. Terrible customer experience at Avis counter. This is not the first time and I think further training is required. If they don't want to do this job, they should leave and find another! My own job is public facing, so I am quite aware of how members of the public should be treated, with respect. There certainly was no respect shown by this surly staff member. "
" Surly staff member at counter. No pleasantries, made it appear as if I was an annoyance turning up. Most unhelpful, felt like any queries I had was just wasting his time. Cost of vehicle also very high for only 4 day period. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MONTREAL, CA - Reviewed by SIMON - 10 July 2022
" The booking with Auto Europe was great. The website was easy to navigate and simple to use. I would ask Auto Europe to pressure the car rental companies to speed up pick up time. "
" It is always disheartening to pick up a hire car especially after a long flight. The queue is always so long and it takes so much time for processing. Most cars seem to be prebooked so you would think the number of staff would reflect the number of customers that day. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by PATRICK - 10 July 2022
" All went smoothly. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by ALAN - 09 July 2022
" Apart from collection delays, it was ok. AutoEurope provided a competitive rate. "
" Despite completing pre check in ahead of collection at the request of Avis with the promise of quick collection, we still had to stand in line for about 20 mins after being turned away from priority collection. Car was not available right away, and had to wait about 30 mins for one to appear. Car was higher in mileage than usual. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by DR. IAN - 09 July 2022
" See above. Otherwise trouble- free and easy. "
" I ordered a Dodge Charger, but an "equivalent" was a tinny Mitsubishi RVR. After 40 years in the automotive industry there is no way a 2-door American muscle car is in any way equivalent to a gutless Japanese soft-roarer. My PhD is in Assessment of automotive PQ, so I should know. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by ANDREW - 09 July 2022
" x "
" Vehicle much bigger than I ordered and had an engine problem, had to change it in Whistler. I took out breakdown insurance at the airport. Charged more than I was quoted. Not told about airport tax. Avis counter person at Whistler was superb s as bd he sorted everything "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by IAN - 08 July 2022
" Everything at pick up and drop off was very quick and efficient. "
" Very efficient at both collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by GEOFFREY - 08 July 2022
" First time with Auto Europe and very pleased with the efficient and excellent service. "
" Quick and efficient service, good quality car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by COLIN - 07 July 2022
" Really easy hire. I registered on-line before the pickup which made the process really easy. The car was neat, clean and tidy and nice to drive The return was especially easy at Halifax Airport. The member of staff on duty was charming and very helpful. "
" Excellent service from start to finish! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PHILIPPE - 06 July 2022
" Fast booking with Auto Europe; attractive price "
" Reserved vehicle not available, no other vehicle in the same category.... The only choice is an SUV (more fuel-hungry) or a two-door. Having no alternative, we opt for the SUV. Dirty vehicle, not cleaned inside (muddy floor mats; dusty dashboard; sticky center console ....) Under the seat, a half-empty water bottle and a mask ..... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
KELOWNA, CA - Reviewed by COLIN - 06 July 2022
" Just wish I'd read the T&Cs as it cost me lots of money to add my 37 year old son as an additional driver. I thought it was free. "
" All very easy. Booking in line in advance really helps speed the process up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MICHAEL - 05 July 2022
" Just not good enough. "
" The car provided was clearly smaller than the class of car that I had booked. Avis failed to warn me that car rentals had been consolidated to Terminal 1 when I was arriving at Terminal 3. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TORONTO, CA - Reviewed by ALI - 05 July 2022
" As above "
" Queue to get served was very long Waited for nearly an hour Only one member of staff served customers whereas all other counters had several members of staff on duty. The gentleman who did serve of was very good. There "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HALIFAX, CA - Reviewed by ANTHONY - 05 July 2022
" Auto Europe is a great company to deal with. I have no reservations in recommending the company "
" The car was fine but had not been cleaned well In these Covid times I think it is a little shoddy "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CALGARY, CA - Reviewed by RICHARD - 04 July 2022
" Chap at the pick up counter (I think he was called David) - very helpful! "
" A little more effort would have made the whole experience a lot better. Car was clean inside but outside had just been pressure washed with water leaving dead flies and bugs on the paintwork making checking for damage difficult. Boot shuts were lagged in dust and this is one of your first impressions as most people will have luggage. No screenwash, just water. Front brake discs were warped giving an unpleasant experience especially when braking downhill. I did inform the chap I returned the vehicle to but did not get the impression that anything was likely to be done about it. The cleanliness is not a massive issue as we hired a car to get us from A to B and that's what it did but you want feedback, you appear to want good feedback but you'll need to make a little more effort. Picking up a grubby car isn't a great feeling. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MONTREAL, CA - Reviewed by DUNCAN - 03 July 2022
" We found auto Europe very efficient,an easy website,and a good experience with the car we hired "
" When we arrived to collect the car a trainee was dealing with us so he needed to ask his colleagues for advice,and was unsure about answers to some of the questions we asked,but he sought advice to help. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by PETER - 03 July 2022
" Overall easy to pick up and return car the car are really only base models but fine for the holiday. "
" Pity that we still have to pay extra for gps and it a mobile unit rather than built in to the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by TERRY - 03 July 2022
" Initial booking through Auto Europe was easy but on arrival at Avis they initially did not offer what had been booked eg no Sat Nav and insurance unclear. Problem with slow puncture on car as delivered which was not rectified at the time and resulted in a lost day at a tire repair shop on day 2 of a 30 day car hire. Car itself after that was excellent ( Ford Escape titanium) and very economical "
" Digital check in in advance appeared not to speed up the process. Paperwork was not good - seemed not to have fully grasped the auto Europe booking details - initial car offered had no sat nav - some confusion over level of pre authorised insurance - still unsure about additional driver as part of deal since did not require driving licence or other details ( ie additional driver details not required!!!) . No instructions offered regarding operation of the car. Within a few kilometres warning light advised of "tire low" - returned car, they checked and reinflated and sent us off - two days later tire low - slow puncture requiring a repair at my cost and although the overall cost of hire was reduced on presentation of the invoice, not sure how that will materialise in my account. Car itself was really good ( after initial problems with tire) - less happy with Avis processes and customer care. Also when booking through Auto Europe why the booking itself had not been honoured without my requesting all aspects of the booking. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SIMON - 03 July 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STUART - 01 July 2022
" Drop off was easy, good car. "
" Understaffed, creating an Unnecessary delay. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JEFFERY - 01 July 2022
" xxxx xxxx "
" xxxx xxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by GLENN - 30 June 2022
" Fast, efficient and economic "
" Oddly cheaper to book via Auto europe than direct with Avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by GILLIAN - 30 June 2022
" I found the booking process easy with Auto Europe and got a good deal I feel. I did not know that Avis was the company I would be collecting the vehicle from until I saw the voucher. (I have Not had any issues with Avis previously however.) "
" When I collected my Avis car it was not clean in the interior and had a bad smell. I complained and was told there was not another vehicle available. I bought air fresheners for it. The vehicle although seemingly not very old had done 67 K kilometres which was quite high for a rental vehicle. However, I kept the car and it was fine. I dropped the car off and later I received a receipt showing that they had charged my credit card a further charge for ' non pkg item'. I am still trying to find out what this was for. I did not order any additional items, returned the car on time and with a full tank of fuel. I understood when I made the booking that the price I paid was inclusive of everything. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by LAZA - 30 June 2022
" Very good value for money. Straightforward online booking process. "
" Friendly and efficient staff at pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by WILLIAM - 28 June 2022
" Have already done so "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by LEONARD DUNCAN - 28 June 2022
" Competitively priced and good choice of cars. Simple process - no issues. "
" Clean low mileage vehicle provided. Prompt service at both pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ANDREW - 28 June 2022
" Please see above someone needs to contact me asap "
" Someone needs to get them to refund the charge they have taken as I had already paid you but they have billed my credit card again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by BOSCO - 27 June 2022
" Autoeurope was efficient in all aspect and will definitely recommend it to mu friends. "
" Everything was good except the cleanliness both inside and outside of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MONTREAL, CA - Reviewed by SHAUN - 26 June 2022
" Even though I purchased your extra insurance the Avis staff suggested this was only basic cover and it cost me 294 Canadian dollar to be sure I was fully covered. You need to talk with your suppliers such that they do not put doubts and rip off your customers. "
" The car provided had very poor wandering steering and had a constant drumming from the front of offside wheel probably due to a failed wheel bearing. When I checked the car back in and advised the rep, his instant comment back to me was it is a wheel bearing drumming at 80 kph. Well it wasn't at 80 it was at all speeds but got worse with more speed. This comment suggests the fault had previously been reported and was known about but they still let me hire the car. This is an unsafe approach and very concerning. I will be reporting it the Avis customer service. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by TIMOTHY - 26 June 2022
" My experience with Auto Europe was efficient and easy but the experience with your service provider was not satisfactory "
" I paid extra money and upgraded to a Dodge Charger as highlighted by Avis (technically it does say "Or similar") but all I got was a Ford Escape!!!! If I had wanted a plain family car like this I would have booked one. I am disappointed that even with good advanced booking I was given a take it or leave it attitude for an inferior car. After a long flight I was not going to debate this "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by ANDREW - 26 June 2022
" Overrall satisfied bu autoeurope, but felt disappointed with Avis for not getting it right 1st time. "
" Slightly disapoointed as initially given an suv with no gps, even tho we had booked and paid for gps. Ugraded to a premium car with gps, chrysler sedan 300, nice car but would have preferred the origanal suv with gps. Correcting this Avis error delyed the start of our trip by almost an hour. Difficult to find rental return area within airport but this was due to our own navigational inadequacies and poor signage at airport. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MICHAEL - 25 June 2022
" Excellent professional service. "
" Hassle-free pick-up and drop-off. Providing all details in advance meant no delays at desk and no sales pitch for extra insurance cover. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SIMON - 25 June 2022
" Great car perfect for our trip "
" Super easy to collect/return Nothing bad to comment on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PETER - 24 June 2022
" Easy service to use "
" Fast friendly efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by RICHARD - 24 June 2022
" Drop off at Calgary airport was very easy. The lady receiving the vehicle was extremely helpful finding our Park pass in the car and providing a baggage trolly. "
" On pick up the counter staff assured me the vehicle scratch free but the reality was it had many stone chips and rear bumper scratches. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by GAVIN - 24 June 2022
" All very good "
" Very efficient and a nice car that had no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MANEET - 23 June 2022
" Seamless from beginning to end "
" Seamless from beginning to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by NICHOLAS - 23 June 2022
" Competitive quotes and service with leading rental companies "
" Smooth check in and return vehicle clean and Inn par with reservation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OTTAWA, CA - Reviewed by BENJAMIN - 21 June 2022
" Easy to book your hire car and a very good price "
" A quick and easy pickup and return, an excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by BRIEUC - 20 June 2022
" Autoeurope offered a simple booking process with clear communication and an unbeatable price for our trip "
" Digital check in speeded up process for collection, but the car we were assigned had no GPS so we had to go back and collect a portable unit. The model provided (Hyundai Venue) didn't have an engine/gearbox adapted to the hilly terrain in Canada so lost speed on every steep/long slope. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by MARK - 19 June 2022
" Found them very easy to use and great value. "
" Great value and very easy hassle free service at booking, collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by JANE - 19 June 2022
" X "
" X "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by DENNISE - 18 June 2022
" All went well, easy collection and drop off. "
" The GPS machine was very used and problems with touchscreen functions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALEX - 18 June 2022
" Good service and no problems "
" Good service and no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by FRAZER - 17 June 2022
" Excellent service and price "
" Excellent service Speedy check in Free upgrade Superb vehicle Polite abs efficient agent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by SEAN - 17 June 2022
" As explained above "
" 1. Extremely long queues at the pick up point at the airport - there was only one staff member at the counter and i felt sorry for him with dealing with so many tired and irate customers 2. Car was adequate, but there were a number of small dents and scratches when i picked it up, not nothing too concerning 3. Sat nav needs updating. There were roadworks in the area i was driving so the sat nav kept directing me to the motorway slip road that was closed. Modern Sat navs have suggested an alternative route. Given i was driving in an unfamiliar country i found this really uncomfortable. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MONTREAL, CA - Reviewed by BARRY - 16 June 2022
" Avis were excellent and the car we received was virtually new, extremely clean and as a hybrid was economical on fuel. "
" After a long flight it was great to deal with Avis. Staff at Montreal Airport were fast efficient and friendly, we were on the road in no time at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ANTHONY - 16 June 2022
" Auto Europe were efficient. "
" Despite filling in a digital form in advance, designed to speed up the check in, it involved a 30 minute wait as only two check in staff were available. Car return was a dark and depressing place with little sign of organisation. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by DENIS - 16 June 2022
" Rental counter was very slow and there were very few cars available. "
" Rental counter was very slow and there were very few cars available. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by PETER - 15 June 2022
" Everything went smoothly and extremely competitive on price. "
" Avis were very efficient and the service I received was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by GAVIN - 15 June 2022
" Very good would definitely use them again. "
" Perfect in all way car was good staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by NEAL - 14 June 2022
" Efficient service and excellent vehicle. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OTTAWA, CA - Reviewed by GREGOR - 14 June 2022
" Terrible. Please refund my money which you have taken and provided nothing at all in return. I will be taking this further and if you do not refund promptly, I will also claim the full cost of the rental I paid directly to Avis. This may result in court action. "
" Avis are fine. AutoEurope are a complete rip-off. My flight was delayed for reasons beyond my control. The desk was closed when I arrived despite the voucher stating it would be open for another 4 hrs. You voided my voucher and I had to pay again. Please refund my money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by COKRO - 14 June 2022
" Easy to collect and return the car. The process was seamless, although we collect the car at 1am in the morning! Thanks AutoEurope "
" Easy to collect and return the car. The process was seamless, although we collect the car at 1am in the morning! Thanks Avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by GRAHAM - 14 June 2022
" Auto Europe was a very easy experience, good communication "
" Terrible service. 2 rentals in 1 week and both were bad experiences. The first was Toronto Airport, I paid for sat nav but did not get one. The guy at the desk was more interested in watching the cup final than serving me, this lead to a long delay in getting away. The second rental from Calgary was worse. 1 hour wait to even get to the desk to find there was no car available. I was asked to wait for one to come in. I had a dinner booking which should have been easily reached but I was late because of Avis leading to a charge. The vehicle I had booked was not given to me, I ended up getting a rubbish 4x4 which I didn't want, this was presented to me by an extremely rude service guy. I asked why I wasn't getting the car I requested when it was parked behind the 4x4....he rudely replied, this is your car. I will never use Avis again and will never recommend them. I would like to gey atleast a refund for the missing sat navigation. I have tried to contact Avis but they won't talk to me. This was a terrible time consuming experience that smiled the start to a holiday of a lifetime...thank you Avis "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by REECE - 12 June 2022
" Really happy "
" Car was faultless and very happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MALCOLM - 12 June 2022
" Initially bad, then very bad, then very good "
" Counter staff not very helpful and very unfriendly. Original car condition was not very good, numerous bumps and dents which where highlighted, plus a number of large scratches on the side and roof of the car which I had to highlight. Car was booked to include GPS, this was not the case and when questioned I was told it was an extra, I showed the booking information and was then handed a separate GPS. During the rental the car got a puncture, I tried getting this repaired myself but was unable to. I got in touch with Avis and they where very unhelpful. After over 2 hours of telephone conversations I managed to get sorted by organising to exchange the car at a local Avis depot (North Vancouver). These where very helpful and I couldn't commend them enough "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
TORONTO, CA - Reviewed by PAUL - 12 June 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by MALCOLM - 11 June 2022
" Refer to previuos statement "
" I agreed to pay total charges of £760.32 when I collected the car which was duly dropped off on time , cleaned and full of fuel (more actually than I was left with.) I have since found out that Avis have debited my card by approximately 800 Canadian Dollars for some mysterious 'extra charges' when they told me it would be 400 Dollars which would then be returned into my account in the next few days. When we collected the car (Jet lagged after a 9 hour journey) we were dealt with by an Asian/Canadian lady with a difficult accent to understand, wearing a mask and talking behind a screen, who spoke very quickly and told us to sign and initial the form in 9 DIFFERENT PLACES !! She DID NOT tell us at any stage that we were agreeing to extra charges which would then amount to £250 !!!! or I would have politely told her NO THANKS. (My wife can verify this as she had to be summoned by me to help me try and decipher what she was saying.) I have since discovered that one of those 9 places we initialled (WHICH WAS ALREADY PRINTED OUT AS 'ACCEPTED' and consequently so very very easy to unwittingly agree to) refers to extra insurance cover that we did not request or require. Please restore my faith in Avis quickly by returning ALL the money taken from my card (not just the 400 CD) as this appears to me to be a well organised, probably not totally illigel, but nevertheless dispicable way of getting more money out of tired vulnerable customers by the Avis counter staff at Calgary airport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by NIGEL - 11 June 2022
" Good car, could have been cleaner, no parcel shelf so boot exposed, good additional sat nav which we definitely needed "
" Once we found the desk, very helpful, car excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by TIMOTHY - 09 June 2022
" Very helpful and polite all through the process. "
" Original vehicle AC wasn't working. Retuned it next day and was given a new SUV as a complimentary upgrade and was very satisfied with that vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ALEXANDER - 09 June 2022
" Overall I am glad the process worked out as well as it did. The price was reasonable too - compared to other rental companies. This was my main factor in choosing Auto Europe. "
" The allocated car had a warning light on the dash about "check oil". I checked this with an attendent and they advised it was nothing to worry about if I was driving less than 2k KM. I decided to take the risk and indeed nothing happened. Car could have been cleaned inside more thoroughly Car drop off took some time (5 mins of nothing moving for unknown reason) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by DARREN - 09 June 2022
" Auto Europe were great, Avis however were simply not up to the job with regards to resourcing and wait time "
" After a day of travelling which included a 10 hour flight we went to pick up our booked car, the wait time was 3 1/2 hours.....surely Avis knew how many cars were being picked up!!! The staff were good, Avis management need to have a contingency plan "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by RODNEY - 09 June 2022
" We found booking via Auto Europe was an efficient process and felt the rental was really good value. "
" Everything went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by ALVISE - 09 June 2022
" Booking process smooth and straightforward. "
" Everything was great apart from the fact that I was charged approx. $70 more than I should have at the counter. I have requested a partial refund from AVIS, that agreed with me that I was overcharged, but I am still waiting to receive the actual refund. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by KEWAL - 09 June 2022
" Need new satnav "
" Garmin satnav was out dated and dangerous, taking us into closed roads etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by BAHRAM - 08 June 2022
" I can not fault Auto Europe. The whole booking experience and information from Auto Europe was fine. "
" The service was poor, very disorganised. I had requested for a GPS, the car given to me did not have GPS despite they charged me for it. Had to go back and tell them the car dies not have GPS. They gave another car and when I returned the car they had charged me for upgrade which I did not ask for. Disgusting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by TAHA - 08 June 2022
" I discovered Auto Europe through Martins Money Tips. I found the pricing was competitive. The support staff I called was very helpful in clearing up my query. I have recommended Auto Europe to others. Thank you. "
" This was an experience with a difference!! Our vehicle was ugraded without asking and had built in Sat Nav! It may be that the fleet used by AVIS has changed. In any case I was happy with the upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ROBERT - 08 June 2022
" Good pricing, confusing process when picking up from the actual desk (Avis) who seem to want to sell their version of upgrades already purchased at point of booking with auto Europe "
" Staff were unhelpful on the desk trying to charge extras that we had already purchased at time of booking. Paid for Dodge Charger upgrade, whilst the small print says or similar, the staff didn't even try and provide the car we upgraded to. When asked they made a phone call but said they didn't have any "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PHILIP - 07 June 2022
" When I understood the AutoEurope terms and setup and got my head around the complex wording it made sense, but I would say it isn't 'that' clear. In particular, when taking out full cover, it isn't with the rental company, but a third party excess insurance provider. When you understand it, it makes total sense, but took me a while to comprehend (and I'm a stickler for T&C's). All in all, happy, will likely use again.... But maybe not AVIS. "
" 90 minutes wait to get car. Vehicle provided was much smaller than advertised. (In my opinion, they were offering compact side cars as intermediate.) Cars missing load space cover which led me to decline some of the vehicles for security reasons. Drop off was ace. Check-out staff, bit confrontational, but one guy bent over backwards to help. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTREAL, CA - Reviewed by PAUL - 07 June 2022
" I am now owed $27.57 by AutoEurope since AVIS stated that they had made it very clear to AutoEurope that taxes were not included. I await a refund. I have the bill. I also have photos of the fuel and milage discrepancies if you wish to see them "
" Two issues came up: We were charged $27.57 taxes despite the voucher saying this was included. They said I should claim back of Auto Europe. Although they said the car was full of fuel it was in fact 8/10 full ( a whole 178 km of missing range. Not sure whether this was deliberate. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MONTREAL, CA - Reviewed by GARETH - 07 June 2022
" Auto europe have always been a great way to find a good price for a vehicle for trips abroad. Simple website, good range of alternatives and positive customer service if any issues arise or questions need answering. Always my first stop when planning travel. "
" Booked through auto europe which I have done many times as it always seems to find the right deal wherever I go. This time, I selected an offer in Montreal, for an Avis car hire - my first time with this company. I got a number of emails from Avis in advance of pick up which was great and I was encouraged to complete pre-arrival details or Digital Check-in, on the promise of a Quick Pass, seamless collection without delay. I dutifully completed all the on-line requirements and looked forward to a speedy collection and departure following a trans atlantic flight. Some hope! I found my way to the Avis office - not a Quick Pass sign to be found, only a long line of customers. Undeterred, I went to the Priority line, which seemed the likely option, after all I had completed all my digital check in and pre-paid. I was met by what can only be described as a sour and surely gent. I explained why I was at the priority desk and with barely more than a grunt, I got 'NO - You queue there' and a finger jabbed at the end of the queue ( which had now grown longer as I waited for 'priority service'. As a result of 2 staff working laboriously to serve a queue of maybe 10 customers, I waited 45 minutes to be processed and have a car allocated. 45 minutes in a dimly lit, grey, subterranean soulless office - so much for Quick Pass, Avis! You definitely obtained by digital information by false pretences - Quick it was not! Also not happy having pre-paid fr everything required, to be met with an additional charge ' to pay for winter tyres' which are required - in winter! The car was fine - pretty new and did the job I needed. The return process was slick, simple and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ALISON - 06 June 2022
" Don't have any comments "
" Don't have any comment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by JAMES - 06 June 2022
" Have always been happy with Avis when visiting Canada "
" Took a bit of time to find car of the class I booked, but they did eventually and I was happy with vehicle "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by MARK - 06 June 2022
" Counter staff at Person were rude and unhelpful "
" If I book a full size I expect to get a full Size not a mid size SUV "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
TORONTO, CA - Reviewed by ANDREA - 05 June 2022
" Overall good service and value for money. The only complaint is that we were given a different car than ordered. "
" Everything was smooth and efficient but we did not get the car we had originally hired. We were given a 300s not a Dodge Charger. This was disappointing as the children were excited about the Dodge Charger. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by BERNARD - 03 June 2022
" All perfectly ok "
" All fine No problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by TERENCE E - 02 June 2022
" Overall very satisfied with Autoeurope "
" Where AutoEurope didnot cover Windscreen or Tyre repairs, think this could be added by choice on booking. My major issue, although Avis gave me a free upgrade for the car. It took them approx 90mins to connect my phone to the car in order to access a GPS app. The car was requested upon booking to have GPS. The car given had a Satellite Radio and uses a app 'carplay as my phone being a iPhone. Not wanting to use roaming with charges. The GPS route had to be set using WiFi, so if no WiFi could be found - No Map.... I asked for a different car and told none was available. I asked for a Dashtop GPS (Garmin/TomTom) as conventional. They could supply such a gps/satnav but with a charge of $16/day despite showing them my request of a car with GPS.. I have made comments within various media platforms advising others to use their own GPS where it appears becoming popular for cars not to have standard gps but via Android/iPhone using your phone apps. As said above it took 3 people approx 90mins to sort the issue of connection. Thanks "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by S - 02 June 2022
" Always have difficulty logging into Avis online "
" As an Avis preferred member - went to the office preferred cubicle and collected car. On the normal Avis line there was a long line. Not sufficient explanation about how toll charges worked other than we will send you details once it is received about after a month and payment is taken. Returning the car - staff did not directly explain where the trolleys were. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by RYAN - 02 June 2022
" All good "
" Very good. I feel my car was too modern for me. As I have no experience of multiple car safety features, so all the beeping safety noises actually gave me more anxiety. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by DAVID - 02 June 2022
" As above comment "
" Generally pleased with Avis car hire at Montreal Airport but car inside and outside had not been cleaned very well. Also I was charged extra 80 CAD for tyre change winter to summer which did not expect "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by SIMON - 01 June 2022
" Used Auto Europe on several occasions, has always provided good value and been seamless "
" Really good; pre-registered so pick up was really easy with QuickPass "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by MITCHELL - 01 June 2022
" Booking through yourselves did not allow me to benefit from an Avis upgrade and nearly stopped me collecting the car via the Avis Preferred desk. The car was old too, needed a service and stank too though that may not be because I booked through you... "
" Car was old, needed a service and stank of stale smoke. Desk service at Avis Preferred was borderline as the bloke was initially going to refuse serving me as I didn't book directly with Avis even though I am an Avis Preferred member. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
VANCOUVER, CA - Reviewed by RAYMOND - 31 May 2022
" Nothing to add "
" Faultless, hassle-free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JAMES - 29 May 2022
" When travelling to Canada in the past, I have always been impressed by the professionalism and courtesy by airport staff and officials compared with those in Europe. Not this time! The Avis staff I spoke with were dour and unhelpful and even when I insisted my second driver should be at no extra cost, the response was that I had to pay up "because the supervisor said so". Not good enough in my opinion. "
" Firstly, my choice of car was a Dodge Charger (sport coupe or similar) but was given a Mitsubishi Outlander (SUV), not a 'similar' car by any means! and when I questioned this I was given a 'take it or leave it' ultimatum. Also I had to pay another £90 for a second driver even though my documents said I was entitled one at no extra cost! The car hire desk obviously know people are tired after a transatlantic flight and in no mood to argue for more than a few minutes so inevitably, give in..! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by TIMOTHY - 28 May 2022
" very stress free car rental. "
" prompt service at rental desk, excellent vehicle condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by WILLIAM - 28 May 2022
" Don't get the car or equipment you order and lose days holiday "
" I paid and ordered a particular car. There was none available so the one offered was not what I wanted. The GPS was faulty 4 times I had to return GPS units to air port. I bought my own at great expense and I lost a day of vacation that I will not get back. I will not use them again as they ruined my holiday and did not have the the car that I had paid and ordered for "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
VICTORIA, CA - Reviewed by ANTHONY - 27 May 2022
" Excellent service from booking to collection to return "
" No hassle check in and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by JACOB - 27 May 2022
" Avis did not accepted insurance which I prepaid through Auto Europe. I haven't received a refund for this through you. Very bad you offer a service which isn't accepted by Avis. Where is my refund? Avis also added breakdown cover payment without asking. I will not use both parties again. "
" . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by ALEXANDER - 25 May 2022
" Easy to use "
" Car broke down on busy freeway & had to be towed away. We had to get a cab to take us to our hotel. On return we have been charged an extra can$56.50 because we didn't "return" the car full of fuel - how could we when it had broken down on us! Very annoying & frustrating "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MONTREAL, CA - Reviewed by NICHOLAS - 19 May 2022
" Good prices. Auto Europe not responsible for condition of car. "
" Booked car unavailable. Given SUV that had not been cleaned neither inside or out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by MICHAEL - 19 May 2022
" Good selection at reasonable price. Pre-arrival check-in very helpful. Friendly staff. "
" Simple to book and reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DHARMESH - 18 May 2022
" Very efficient "
" Very efficient and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by GEORGE - 17 May 2022
" I found the process from start to finish was simple and hassle free. My only negative was they wanted to charge me £90 for satnav (which constantly buffered) in the form of a tablet despite the car having it built in. They did remove the charge immediately once I complained. "
" Staff were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ALISON - 16 May 2022
" Very efficient service, good vehicle. "
" Very efficient service, good vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JAMES - 16 May 2022
" Check the pick up destination actually lists the vehicle you have ordered don't pay for upgrade until your certain. "
" The upgrade I paid for was not available was very disappointing alternative vehicle was ok but not a dodge charger as booked. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VICTORIA, CA - Reviewed by MICHAEL - 14 May 2022
" Would recommend Autoeurope "
" Would recommend Avis "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by THOMAS - 12 May 2022
" One of the best car hire experiences we have had due to the efficiency of the staff "
" Great service at pickup and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by NICHOLAS - 11 May 2022
" Was a very low price, certainly the lowest I found. "
" Was a little tricky to find all the car rental offices at Toronto airport, but that's an airport thing, not the companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GLENDA - 09 May 2022
" effecient.. car perfect! "
" easy to book online from UK and easy to pick up and drop off at Van Int Airport. counter staff pleasant and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by LOUISE - 08 May 2022
" Great car, good price "
" Great car, good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by EAMONN - 02 May 2022
" Great all round "
" Free upgrade, excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JONATHAN - 01 May 2022
" Overall I was satisfied with the rental experience. "
" A little chaotic at vehicle return. Pick up area was quite dark and it was difficult to carry out a thorough inspection of the car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by SHAHAR - 30 April 2022
" Got the lowest price. "
" We landed at terminal 3 and the rental counter moved to terminal 1. It was long travel with the luggage and a toddler. Same as returning the car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by JOANNA - 29 April 2022
" Great price through Auto Europe, easy to book and everything as expected re. Contract etc "
" Avis is my go to for car hire but this experience really didn't match my expectations. Long wait to check in, even though I'd done the online check-in. And then another wait for the car to be ready. Booked for 10am but not ready until after 10.30, and the reception staff told me "I was on holiday so sit down and wait" really rude "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TORONTO, CA - Reviewed by JAMES BYRON - 28 April 2022
" Wrestling with three large cases and getting to the rental desks in terminal three to find them closed and a small sign redirecting us to terminal One not good. It would not take much time or money to adjust the signs (even with labels) so tired travellers do not waste there time and energy on a wild goose chase. "
" vehicle in good condition and good service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JONATHAN - 26 April 2022
" None "
" Car we were given was not clean inside - lots of grime in seams, dirty marks on upholstery which we had to wipe off ourselves - plus it smelt of tobacco smoke. Furthermore, the windscreen wipers needing changing, such that when I came to use them they made an awful shuddering sound and did not completely clean the windscreen. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by GEORGE - 26 April 2022
" Great customer service and value for money, great vehicle. "
" Great customer service and vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by CYNTHIA - 26 April 2022
" Highly recommend Auto Europe, I will rent with them again on my next trip "
" Had a very positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JON - 25 April 2022
" No problems, good value and after purchase, direct contact with AVIS on line check in - very smooth pick up and drop off. "
" Very smooth pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by STEPHEN - 19 April 2022
" Although the Nissan Murano is a very good car, It cannot be considered an equivalent to a Dodge Charger. I also doubt that the amount I paid for the hire of a Dodge Charger is the same rate for a Nissan Murano. "
" I ordered a Dodge Charger and was really looking forward to driving the car for a week. I know the order said " Or Equivalent". and The car I received was a Nissan Murano. I can assure you that the Nissan Murano is not an equivalent to a Dodge Charger. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by REBECCA - 19 April 2022
" Great service and value "
" Great service and value "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by RAYMOND - 19 April 2022
" VERY GOOD EFFICIENT SERVICE BOOKING CAR HIRE THROUGH AUTO EUROPE. THANK YOU. "
" VERY EFFICIENT GOOD VALUE LOW HASSLE SERVICE. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by KEVIN - 18 April 2022
" Not given car paid for, otherwise all fine "
" Did not get the car I paid for. Was given an intermediate car having paid for a large one. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CALGARY, CA - Reviewed by DARREN - 13 April 2022
" The flight was delayed - the car wasn't there - the AutoEurope offices were never contactable - I lost £300 and still had to hire a car in arrival - very unsatisfied "
" The flight was delayed - the car wasn't there - the AutoEurope offices were never contactable - I lost £300 and still had to hire a car in arrival - very unsatisfied "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CALGARY, CA - Reviewed by PAUL - 12 April 2022
" Found the service of renting a car from Avis extremely satisfying and trouble free . "
" Very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHRISTOPHER - 11 April 2022
" fine "
" he avis staff member was very nice and gave us a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by GEORGE - 09 April 2022
" Auto Europe are fine, just my experience at Avis was bad as they overcharged me. "
" They told me it would be cheaper to drop the car back with a empty gas tank but they ended up charging me more! They scammed me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by MARTIN - 04 April 2022
" Overall, after we received the vehicle, very satisfied. "
" Only minor point was credit card system was down on arrival so a lengthy queue to collect car. The pre-online check in AVIS offered to save time prior to arrival didn't really save any time. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PAUL - 04 April 2022
" Why did I incur an additional small charge of £0.51 after the rental? "
" Why did I incur an additional small charge of £0.51 after the rental? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KELOWNA, CA - Reviewed by MICHAEL - 30 March 2022
" aaa "
" aaaa "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by BARBARA - 29 March 2022
" Please see above "
" It was not obvious which terminal to return your car to in Toronto. Within a day the engine light in the car came on and it wasn't obvious if there were automatic lights. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CALGARY, CA - Reviewed by THOMAS - 26 March 2022
" No further comments "
" The car was supposed to be a Toyota RAV-4 but we got a GMC Terrrain which was fine ( a bit basic) but drove well. BUT the Windscreen wipers were "shot" and didn't clean the windows properly. They should have been checked and changed before the car was given to us. I told the Avis agent at Vancouver drop off about this so i hope they have rectified this for the next hirer. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by PETER - 22 March 2022
" Great. "
" Very easy pick up and return. Car as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SUSANNAH - 19 March 2022
" Very good service, easy to book and great discount online. "
" Very easy service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MARTIN - 13 March 2022
" As above. I would have expected the interior, including glass to be spotless at handover. "
" Overall my experience was good. However I arrived at night and it quickly became clear that the inside of the front windshield was very dirty hampering proper visibility. I had to clean the windshield myself after getting to my destination. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by SCOTT - 13 March 2022
" I couldn't pre order a car with winter tyres but I needed to travel to a Ski resort where they were compulsory. I had arrived in Vancouver early and visited Avis to try and sort but the Avis desk staff were as useful as a chocolate tea pot, not happy, the saga cost me an extra £300 to get a car. Incidentally the weather was predictably terrible with snow on route from Vancouver!! "
" Winter in Canada means winter tyres , had major problems trying to get an avialable car with winter tyres "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by NICHOLAS - 08 March 2022
" Very good value, "
" Easy pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by ERIC - 03 March 2022
" Fair price and efficient "
" Excellent service , super upgrade and stayed open late to look after me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by JASON - 28 February 2022
" Good cost & communications with a highly reputable company such as Avis - very pleased. "
" Superb experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PAUL - 27 February 2022
" Fair prices. Very good communications at every stage. "
" All round great experience. Simplicity of car return was particularly good. Excellent car (Hyundai Pallisade) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MARK - 11 February 2022
" No comment "
" The vehicle had an incorrectly fitted rear wiper which missed the window altogether. In the rain and snow this was very poor. The vehicle was hopeless in the smallest amount of snow and slush. I got stuck three times and required help to move. Unimpressed "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 4
KELOWNA, CA - Reviewed by PAUL - 08 February 2022
" Excellent service - very efficient and easy "
" Excellent car which performed brilliantly and great service. No hassle. Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MARK - 01 February 2022
" Very smooth process from start to finish "
" Couldn't fault the service, very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by JOHN - 01 February 2022
" Auto Europe interface with Avis was seamless and offered great value. "
" providing SUV's without winter tyres as standard in locations with Calgary's weather is poor. Snow is likely at any time over the winter and winter tyres should be standard on all vehicles as they make an enormous difference to driving safety. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MONTREAL, CA - Reviewed by KENNETH - 17 January 2022
" The additional charge mentioned above was unexpected and as a consequence may not have been the most cost effective option on your website. "
" Was confronted with an additional extra charge at rental desk of $CAD170. Was not expecting this but had no choice. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MONTREAL, CA - Reviewed by EMILIE - 13 January 2022
" No problem with the service I got from Auto Europe. Thank you. "
" I had to queue for 20 minutes before I could be served. The car was fine but the engine was a bit noisy. My main disappointment is the inability to understand my last invoice. The online link to the final receipt that Avis sent does not work and the paper copy I was given on-site is very difficult to understand. I expected to be charged $54 but ended up being charged $56.75. It's not a big deal but disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by ROBERT DEREK - 12 January 2022
" Great service , great price. All good "
" Great service, friendly staff. Car wasn't clean inside though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by NEIL - 09 January 2022
" As above "
" When we purchased the car hire we upgraded to full cover and paid the extra premium. On collection from Avis we were advised that the additional cover was not valid with Avis and should anything happen that is not covered by the additional cover (windows, towing, breakdown etc) then we would have to pay Avis. We showed the Avis representative (on request by them) our confirmation of additional cover and were still advised that the cover is not with Avis and therefore not valid in the event of a claim. We had a 4 hour drive in tricky conditions and felt very worried that in the event of something going wrong we would not be covered. With this in mine we would like an explanation from AutoEurope on the additional cover and why it was nat valid with Avis ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CALGARY, CA - Reviewed by CRAIG - 08 January 2022
" n/a "
" Calgary check in took too long; I checked in online prior to arrival, yet I went through multiple questions again at the desk. Whats the point of online checkin. Its a sales pitch to buy all the extras at the desk. I didnt want them when I booked, nor do I want to go through it all at the desk. Waste of time. There wasnt an agent at the garage desk to report issues as advised. Post rental, AVIS sent a blank PDF receipt after the rental was returned. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by JAMES - 07 January 2022
" Very helpful "
" Winter Tyres should be standard on a vehicle that could be driven in a state where winter tyres are mandatory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by THOMAS - 07 January 2022
" When I called to try to amend my booking, your operator smeared and told me that would be a terrible idea. He quoted me £800 to change a booking. I called Avis in Canada direct, and they just made the change, no questions asked, no stress, no hassle. All at the same day rate. "
" Great service. Super friendly. Very considerate. Very flexible. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JAMES STEPHEN - 06 January 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by STEPHANE - 05 January 2022
" I would like to know why I was charge a extra £38.82 after dropping the car back at the airport???????no email, no explanation. "
" I would like to know why I was charge a extra £38.82 after dropping the car back at the airport??????? No email, no explanation. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MONTREAL, CA - Reviewed by IAN - 05 January 2022
" Dealing with Autoeurope and prices very good, will use again. "
" Quite a wait to collect the vehicle and not the type reserved, however it was satisfactory. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by PATRICIA - 03 January 2022
" Good value "
" Quick and friendly service. Easy to pick up and drop off. Thanks for a pleasant experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by MICHELE - 03 January 2022
" Smooth experience "
" Everything went well apart from the inside of the windscreen which was very dirty. It would also be useful to include a window brush and scraper to remove snow and ice. It snowed a lot and we were caught out and had to borrow something to remove the snow and ice which we experienced for most of our stay. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by RAN - 03 January 2022
" Good. "
" I've been told that I have a winter tyre. And according to my knowledge it was a normal tyre. Lucky me that the temperature was not so cold. This is my only comment. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TORONTO, CA - Reviewed by RIYAZ - 15 December 2021
" Auto Europe service was fine "
" Avis provided me with a lower level car. I had reserved an intermediate class car but was given a Hyundai Venue, clearly not an intermediate class. Secondly the rental at terminal 3 was closed. No mention anytime that the rental at terminal 3 was closed and I would have to go to terminal 1 to collect the car. I also paid for the Satnav in the Avis check-in service but the car did not have any satnav. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
TORONTO, CA - Reviewed by ELIO - 08 December 2021
" Didn't have option to add my preferred customer reference when booking, which was the only slight concern. "
" Very professional and helpful and was upgraded as I am a preferred customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SHEHNAZ - 08 December 2021
" See above "
" I was disappointed with the Sat Nav that I rented, I think it was very old and did not function adequately. Just as well I knew my way around Vancouver. I I had relied completely on the Sat Nav, I would have been lost many times. Complete waste of money. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by KATHRYN - 05 December 2021
" Thank you "
" Drop off was messy and I had extra charges that I complained about "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by STEPHEN - 05 December 2021
" Easy to book through website "
" Reserved car type/group not offered initially, lower group vehicle offered. Counter staff were helpful and able to supply a suitable vehicle upon my asking. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by CLAIRE - 30 November 2021
" I had to cancel my first booking which was easily done and I recieved my refund very quickly. Thank you. Good service, good price and good car. "
" Would prefer not to have extra insurances offered at pickup when I have already selected the higher level included in the car hire. Very nice car supplied. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by ALAN - 30 November 2021
" The car had a really pungent smell of Cannabis. This was not present when I collected the car, but as soon I turned on the aircon, the smell dominated the car. We had to buy airfreshner and keep the windows open (at -5°C). This is not acceptable Autocar Europe utilised AVIS who are responsible for the state of the car. Very unhappy "
" The car had a really pungent smell of Cannabis. This was not present when I collected the car, but as soon I turned on the aircon, the smell dominated the car. We had to buy airfreshner and keep the windows open (at -5°C). This is not acceptable "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 2
MONTREAL, CA - Reviewed by JOHN - 26 November 2021
" Very satisfied. Competitive price and process went fairly smoothly. Only annoyance was the need to report minor but obvious damage to vehicle on collection which was not noted on rental paperwork. Car in good condition, apart from that. "
" I inspected the car on collection and found very obvious damage on the front which was not noted on the rental paperwork. The counter staff corrected the paperwork, but it was slightly annoying this had been missed. Hence the 8. Efficient drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTREAL, CA - Reviewed by JEREMY - 21 November 2021
" Friendly staff. Good car Easy handover "
" It would be very helpful if there was a leaflet or link some on line resource to the meaning of signs, traffic light phasings, and parking regulations in the country you are hiring from. Very confusing and difficult to work out. After a long flight potentially dangerous too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DARREN - 21 November 2021
" will do "
" verey smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MALCOLM - 18 November 2021
" No issues with the original booking. "
" We were trapped by the BC storms. We couldn't get back to YVR to return the car. They didn't care, they charged us the max until we could physically get back. Zero support, zero customer service. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by DAVID ALAN - 07 November 2021
" Very easy booking process and pick up. Very good instructions on the booking itself. Superb A+++ "
" The pick up at Toronto was the best I've had with Avis. I was in the car in twenty minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by SHAI - 05 November 2021
" Beware. Hidden fees! We were not allowed to pick up the vehicle until we agreed to pay a $75 tyre management fee which had not been stated on our Autoeurope voucher. A winter tyre fee had been mentioned to start in November- but we were renting in September. Autoeurope agreed these were hidden fees and not fair - but I am yet to see them refund it. Disappointing. "
" We were not allowed to pick up the vehicle until we agreed to pay a $75 tyre management fee which had not been stated on our Autoeurope voucher. A winter tyre fee had been mentioned to start in November- but we were renting in September. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MONTREAL, CA - Reviewed by YVONNE - 04 November 2021
" See box 3 "
" Very long wait at collection, not expecting this when all details given on line beforehand for supposedly a quick pick up, 50 minutes in a queue after a long flight not at all ideal. Also as soon as we drove the car away the screen indicated that an oil change was required. On top of this, after a couple of hours driving a message appeared on screen to indicate that tyre pressures were low. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CALGARY, CA - Reviewed by NICHOLAS - 01 November 2021
" We found this service very good. The efficiency of collecting the vehicle was much improved and quicker which is vital after long flights. We were grateful to be upgraded to a slightly larger vehicle. The efficiency of returning was also good. However the cost has increased from previous rentals. Thank you to your staff "
" We found this service very good. The efficiency of collecting the vehicle was much improved and quicker which is vital after long flights. We were grateful to be upgraded to a slightly larger vehicle. The efficiency of returning was also good. However the cost has increased from previous rentals. Thank you to your staff "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MOHSIN - 31 October 2021
" Very poor in the circumstances. "
" It took a long time to get the car and coming off a long flight wasn't appreciated. The reason was that the we were late collecting the car but it wasn't our fault as the whole experience of coming off the flight and going through the terminal took long. the upgrade car offered was poor and not having navigation system for we had paid. We must have waited 2 hrs before we were given the car. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ANDREW - 30 October 2021
" Cheap and cheerful. Everything I need from a car rental "
" Easy collection and drop-off. No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by IAN - 26 October 2021
" . "
" They didn't recognise the package I'd purchased including xs waiver etc. Said it would be through Auto europe not Avis if I had to claim in the event it was irrelevant as everything worked fine and I returned the car without incident but not sure what would have happened should I have had an accident or damage "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by MAURIZIO - 25 October 2021
" All smooth and prompt. "
" Very good experience, efficient friendly, great car, nothing to complain about. Well done Montreal staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JULIAN - 22 October 2021
" No mention in the contract information that Avis' etoll additional administration charge (CA$20) for Toronto's cashless expressways is only avoidable by not using the toll routes entirely. "
" Hire car provided as specified. Directions for office could be improved. Parcel shelf (back dash) missing. Since return drop-off entrance is on a different street from the pick up garage exit some instructions and road signing would have prevented considerable worry of how to drop off the car. No warning in the pre-contract information that Avis' etoll administration charge (CA$20) for Toronto's cashless expressways is only avoidable by not using toll routes entirely. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by STEVE - 22 October 2021
" Very smooth and good value "
" Very pleased with the car provided. Service was quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by DON - 19 October 2021
" Easy to use online and excellent price offered. "
" Quick, efficient, and friendly staff made the rental process easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by AMELIA - 19 October 2021
" Simple from start to finish "
" Very simple collection and drop off - had an airport based desk so no need to travel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by REGINALD - 17 October 2021
" Apart from the tyre surcharge it was excellent. "
" Was charged an extra fee for tyres "because they have extra costs associated with having to use winter and summer tyres". The fee I paid should have been inclusive. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OTTAWA, CA - Reviewed by JEAN - 07 October 2021
" As above "
" After numerous visits to Ottawa and car rental I can honestly say this was by far the best experience. The young man I dealt with(Anthony) was very professional knowledgeable and friendly. He arranged the paperwork both arrival and return with speed and efficiency I would not hesitate to book at this branch again or recommend to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JUSTIN - 06 October 2021
" Only realised my credit card was out of date when I arrived at the counter, so was not able to pick up the car. No opportunity for refund so a very unhappy customer "
" Only realised my credit card was out of date when I arrived at the counter, so was not able to pick up the car. No opportunity for refund so a very unhappy customer "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by NANCY - 04 October 2021
" I contacted Auto Europe twice whilst at London Heathrow when I had missed my plane due to British Airways cancelling the flight I was booked on from Manchester to London. The gentleman wasn't helpful, he stated that as I missed my flight my car hire wasn't guaranteed (even though I had paid for it). He said I would get an email confirming whether or not they could guarantee the flight - he wouldn't confirm when I would get the email and I still haven't received it. He 'put me through' to Avis but all I got was an automated service - I couldn't speak to a person. By the time I arrived at Toronto airport it was 20.40 and I had been awake for over 20 hours and I was in tears - I couldn't face an argument with Avis (as far as I was aware my car had not been guaranteed) so I phoned my brother to pick me up. It took 2 days of headaches to get over the experience and by then I decided to wait until my return to the UK to talk to Auto Europe. I will be requesting call recordings for both calls with the agent. I want my money back "
" I contacted Auto Europe twice whilst at London Heathrow when I had missed my plane due to British Airways cancelling the flight I was booked on from Manchester to London. The gentleman wasn't helpful, he stated that as I missed my flight my car hire wasn't guaranteed (even though I had paid for it). He said I would get an email confirming whether or not they could guarantee the flight - he wouldn't confirm when I would get the email and I still haven't received it. He 'put me through' to Avis but all I got was an automated service - I couldn't speak to a person. By the time I arrived at Toronto airport it was 20.40 and I had been awake for over 20 hours and I was in tears - I couldn't face an argument with Avis (as far as I was aware my car had not been guaranteed) so I phoned my brother to pick me up. It took 2 days of headaches to get over the experience and by then I decided to wait until my return to the UK to talk to Auto Europe. I will be requesting call recordings for both calls with the agent. I want my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by IAN - 03 October 2021
" Great choice of vehicles. Excellent value. "
" Great customer service. Excellent value. Hassle free pick-up and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDMONTON, CA - Reviewed by CAMERON - 03 October 2021
" All good except was hard to find the temporary drop off point. It wasn't well signposted and Avis sign was hidden. "
" Excellent company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by TIM - 30 September 2021
" Excellent all round service, from booking, pick up to drop off. All seamless "
" They were very short of hire cars that day (like all other companies at the airport) but happily gave us an excellent upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GARETH - 30 September 2021
" Autoeuropa provided a good selection of providers but Avis was the standout price and proved excellent value for money. 3 weeks trouble free motoring. "
" Very straightforward pick up and offered a choice of vehicles. On return, easy to find and was advised there were not enough staff to check vehicle back in, so keys were left in the office. There was no issue as the vehicle was fine, but clearly short of people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PAUL - 29 September 2021
" Very disappointed; never had such bad service from a car rental company ☹️ "
" Waited 1 and half hours in queue to collect car. Only one operative working behind the desk. Printer broken so couldn't print paperwork. No choice of cars. Car given was badly scratched all over. Also had New York registration plates which constantly drew attention to the fact we were tourists. As transaction took so long, by the time we eventually arrived at our hotel the restaurant was closed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TORONTO, CA - Reviewed by MARYELLEN - 28 September 2021
" none "
" We were not made aware that the drop off at terminal 3, YYZ was closed. This caused major inconvenience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DENIS - 27 September 2021
" Excellent service Thank you "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDMONTON, CA - Reviewed by COLIN - 26 September 2021
" good price but voucher not clear whether excess cover I bought with booking actually covered glass as well as wheels and undercarriage...still unclear (really unhappy about that) but Avis rep tried to sell me glass cover at C$15 per day ! "
" No major issues "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by KEVIN - 24 September 2021
" Straightforward simple to book and a good price "
" Simple to pick up drop off. No pressure to get added extras "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
WINNIPEG, CA - Reviewed by ROBERT - 21 September 2021
" Very good. "
" Easy and quick document process, quick access to vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MICHAEL - 21 September 2021
" Very good. "
" Very good all round service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by RICHARD - 20 September 2021
" See above "
" Everything was undertaken superbly. No waiting, no problems, no additional expenses etc. Pick up and drop off was hassle free. I would definitely use Avis again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MICHAEL - 03 September 2021
" Basically happy with the experience overall - car was good "
" We were happy with the rental - though there was a fairly long wait to pick the car up as there were only two people working "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by DONALD - 13 August 2021
" Ok "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by RICHARD - 11 August 2021
" Overall, best price by a long way and all worked well "
" All good and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ERIC - 09 August 2021
" Fine "
" Friendly and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOHN EDMUND - 23 August 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHIN BIN - 05 June 2019
" see abo ve "
" All went smoothly, very friendy and helpful staff. One small point though: when giving back the key (out of bussiness hours), we have to write down the mileage and other informations but as I am on holidays, I had not pens... did have to go outside the building and borrow a pen at the hotel next door. Would suggest to leave some pens at the box where we drop the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by GEZIM - 01 May 2019
" The booking with autoeurope was simple however the request to have a grand jeep as it was advertised on the web was never confirmed. Well the rest at Abis Toronto was a disaster. "
" The actual car was not ready at Avis in Toronto. We had to wait over 90 min to be on our way from Avis. The first car provided after waiting 45 min and it was smelly, full of cigarette smoke and a damaged portable sat nav. We had to wait another 45 min + for another car which was also dirty in the inside, however by that time we had lost our patience with Avis and decided to accept the second car since we had a 5 hours drive which meant that we arrived at our destination after mid night. The staff did not have all the details of our insurance and asked if we wanted to pay for comprehensive insurance. I had to provide my print out for them to understand that our insurance was complete. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by DAVID - 04 August 2014
" Booked by phone as needed advice - very well handled. "
" car developed a fault on day 3 - changed and upgraded without hesitation - Avis cost more than sum but service is superior. "
VANCOUVER, CA - Reviewed by HEINRICH - 28 July 2013
" perfect. good prices. "
" upon request, avis offered a car with a built in gps, at an additional cost of 12$ per day, which is less than the 15$ per day for a separate gps. and the car was superior to the one booked, a chrysler 300c. avis was very cooperative. "