AVIS DENMARK Car Rental Reviews

COPENHAGEN, DK - Reviewed by MURTZA - 01 September 2025

" I couldn't collect the car due to an issue with my credit card, and was told the booking will be cancelled it still hasnt been cancelled and ive still not got a refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COPENHAGEN, DK - Reviewed by TIMOTHY - 26 June 2025

" Very easy experience "

" Very easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by MICHAEL - 26 April 2025

" As expected with autoeurope, all went well. "

" All went as planned, no problems. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

AALBORG, DK - Reviewed by COLIN - 18 September 2024

" Good overall experience. "

" Very effecient pick with no one trying to up sell additional insurance. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by ROBERT - 20 August 2024

" First time in 40 years of renting that I have been caught with additional charges not of my making. "

" When I dropped the keys off after the rental and after I had returned I was advised of a small mark on one alloy wheel - I had checked the vehicle. The picture they subsequently sent indicated two small nicks which I could not have caused. I queried it and they would not confirm whether it had been charged to the previous renter. Disappointing and I will not use them again. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BILLUND, DK - Reviewed by RONALD - 26 February 2024

" Whilst it is a only a silly amount, the extra fee sought is cheeky and should not happen. I didn't like the sneaky way I have been made to "sign" for the difference. "

" I noted that they intend to charge me an extra DKK 15,15 yet the ipad I had to signon return didn't show this. I only spotted this extra charge when I saw the email with my signature and it is in Danish so I would like to know why am I charged this amount when it was all prepaid? The car was returned spotless with a full tank. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILLUND, DK - Reviewed by EDWARD - 04 November 2023

" Auto Europe has been fine "

" Avis has stolen money from my card for unauthorised "optional services", and I've had no reply to my customer service ticket 8001100D "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

COPENHAGEN, DK - Reviewed by METTE - 20 October 2023

" Really good. "

" Just good friendly efficient service. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by WAI KIT SQUALL - 20 August 2023

" I didnot get the car because they not allow me only got international license and the staff of Avis said will cancel the order and refund to me right away but I didnt get any reply and feedback，end up just said need me to inform third party as your auto europe "

" I didnot get the car because they not allow me only got international license and the staff of Avis said will cancel the order and refund to me right away but I didnt get any reply and feedback，end up just said need me to inform third party as your auto europe "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COPENHAGEN, DK - Reviewed by MUNGO - 18 August 2023

" All worked well. No issues "

" All worked well. No issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by ALAN - 09 March 2023

" All went well "

" Very good and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by MICHAEL - 07 February 2023

" Easy to use and have never been let down with Auto Europe "

" All good. Didnt understand why l had to pay more because of currency changes since booking it. Hasnt happened before. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

COPENHAGEN, DK - Reviewed by PETER - 06 September 2022

" The reservations staff at Autoeurope were dreadful. Couldn't be bothered to change our collection time from 11 am until 6 pm after all our flight cancellations unless we paid £42 extra which rose to £220 nearer the time I had to email Avis at Copenhagen airport to organise this and they were tremendous "

" Excellent service, kept our car even though our collection time was 7 hours late "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by RIADH - 23 July 2022

" I am still awaiting a response to my complaint "

" The counter staff member was abrupt and inflexible. She demanded 2 credit cards when this was not part of the agreement and as a result I was downgraded to a Skoda. I was also charged an extra unexpected £100 despite my downgrade. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

COPENHAGEN, DK - Reviewed by MICHAEL - 07 April 2022

" Very quick , very friendly "

" N/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

COPENHAGEN, DK - Reviewed by MICHAEL - 15 November 2021

" Worked well "

" Fine "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

COPENHAGEN, DK - Reviewed by ANDREW - 17 August 2021

" Returning the car wad a very pleasant experience the Avis staff met us as we parked which was very helpful "

" We were delighted with the car although there were items left in the glove box which we disposed of not a problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by MICHAEL - 30 September 2020

" Stressful "

" Told l would have to pay for another day as l got there half an hour early, unless l brought it back early. Heavy sales pitch for extras. Got charged a little more DK than Auto Europe quoted price. Dont know why. Car retuned in same condition. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

COPENHAGEN, DK - Reviewed by BRIAN - 10 August 2020

" Easy on-line booking with a reasonable choice of vehicle.s "

" Once at the front of the queue, pick up went smoothly. Drop off staff were dealing with two other returns and a third membet of staff seemed to be comjng on shift. Again once at the front of the aueue, good processing. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by ANDREW - 30 October 2019

" Used several times for work in sweden cars a bit hit & miss ,flat tyres empty washer bottles dirty wheels etc . Staff very good "

" Would be nice if bridge pass was ian optin in the booking along with winter tyres etc "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by EKATERINA - 19 July 2019

" Good experience all round. "

" The best experience I've had with car rental for a long time. Very attentive personnel, no pushing to buy extra insurance, directed to the nearest petrol station. Drop off very quick and easy. 5 stars! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by RONNY - 07 January 2019

" I will tell you after you handle the issues I had with Avis. "

" I arrived at the desk while hired a Mercedes, I was told that the only vehicle available was a Qashqai. I argued it was nowhere near close to what I ordered. Had to upgrade just to get something they advertised I would get in the first place. Even after that, it turned out it was station wagon which I specifically told I didn't want. Another 20 mins before I got the car I drove away in. The sales representative just handed me the key and said to check for damages and the car seat for my son was located in a van. It took me about an hour and half to locate and strap the child seat into the car. The pick-up place was notoriously badly lit and I couldn't find anything wrong but when handed it back a tiny scratch was found. Which I am adamant I did not cause. The person I dropped it off with said it looked like an old scratch. And he mentioned to me that the guy walked straight over to the mark in pitch of night. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

AALBORG, DK - Reviewed by KIRSTEN - 05 January 2019

" I am happy with Auto Europe used them several times. "

" Had to pay extra for winter tyres although they are the safest in Scandinavia in the winter months. There was an alarm going off, something to do with a phone. There wasn't a manual in the car so it took me ages to figure out how to switch it off. I had the car for 20 days, my husband joined me after a week and would have liked to be second driver but he would have to pay for the whole period which seemed a bit unfair. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

COPENHAGEN, DK - Reviewed by MARIANNE - 23 November 2018

" Good value for money "

" The car was rather dirty outside, making it VERY difficult to check for damage. The sprinkler was empty, no window scraper and inside of windscreen was smeared, making driving quite dangerous. Furthermore there were old soggy sweats stuck to the bottom of the compartment between the two front seats. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BILLUND, DK - Reviewed by JOHN - 25 August 2018

" No problems "

" No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10