Auto Europe
- North America
- Central America
AVIS GERMANY CUSTOMER REVIEWS
- 7.6
- 7.5
- 9.1
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS GERMANY Car Rental Reviews
Average Rating for Avis :
MUNICH, DE - Reviewed by LUIS VITOR - 29 April 2025
" .... "
" .... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SAURABH - 03 January 2025
" Okay experience in overall. Car was in good condition, though pricing turned out to be far more than initially agreed and expected as explained. "
" Pricing is not transparent with multiple charges involved, and are not explained in the final receipt either. Staff is not as kind and helpful, as you would expect. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by ROMAN - 01 January 2025
" none "
" easy pick up and return of car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TINAWAT - 18 January 2024
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 22 February 2023
" Hassle free "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 14 February 2023
" We will ot usw auto Europe again if it would men the car is from AVIS "
" We never had such old car & very scratched also the counter people are more interested in selling extras or upgrades then we had ever before & we had many rental cars. So for the price we payed for a car it was more then unsatisfactory. So no we will not use AVIS or any agent using AVIS ever again "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 4
BERLIN, DE - Reviewed by JORGE RAUL - 15 October 2022
" Auto-Europe UK and Avis Excellent team, Thanks a lot "
" Kind and helpful staff, car excellent. Congratulations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 25 September 2022
" We have had no problems with Auto Europe and have used them in the past- pre -covid. We await to see the outcome of Avis. "
" Everything went very well and smoothly with very easy pickup and drop off with the car. We thought this was the easiest part of our holiday and on return filled in an Avis ratings form with a very good report only to find later that day on checking my online bank, Avis have an extra £121. 42 pending transaction due out?? We paid with Auto Europe in full before we left. Nothing has been said to us from Avis regarding this extra cost and no reply to emails=hence we are still in limbo with this and Auto Europe are looking into it for us. On research Avis seem to be very good at adding extras on without any information to the customer? According to Trip advisor and other travel sites. I would say to others- book with care and be wary. Two days prior to departure Avis phoned us twice to request further information-driving license number etc , but at no point mentioned any extra charges. Similarly, upon pick up the Avis counter clerk made no mention of any extra charges . For what reason do I only discover this when checking my bank account? I am most dissatisfied with this particular car hire experience and I await a response and clarification from Avis and Auto Europe . "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by ALAN - 15 March 2022
" My experience of the car hire was fine. My experience of AutoEurope's excess damage insurance was not so good. After submitting the documents it took them about 5 weeks to refund the money. Also, they didn't follow my instructions to refund the money to my euros account (the refund was in euros), so I received much less than I originally paid (I had to pay exchange fees and the euro had depreciated substantially over the 5 weeks). "
" Had an accident and damaged the car. They did the best they could under the circumstances. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 23 September 2020
" Overall the experience could have been much better. Long wait to collect car. Advised of zero balance when car returned but subsequently billed for extra day for 1 hour late return and erroneous fuel charge despite car having been refuelled at airport on return. Would not be inclined to use Avis again! "
" Erroneous fuel charge on final invoice - obtained refund with proof of refilling car at airport - unnecessary hassle. Extra day charged because car returned later than the 29 minute grace period. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by MARION - 19 August 2020
" Did not have any issues so Cynthia comment. "
" Car was not available on the agreed time. Had to wait for 1hr as no cars were available. Initial customer service person was extremely blasé about this and didn't give details on when/why the car was not there and wanted us to leave with contact details. This was totally unacceptable. The manager followed up and explained the shortfall and asked us to come in 1hr by which time a car had arrived. Very bad initial communication. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLIVER - 13 February 2020
" At the end of the hire when I was charged an additional Eur 20 for hiring the car from Munich Airport. I cannot understand why this wasnt in the headline price from Avis and Auto Europe as I asked for the rental to be collected from and returned to Munich Airport. If this is my booking why would you understate the hire charge to get my custom and then add this fee at the end of the rental? During the booking and the collection process, this charge was not mentioned once. I have another hire in a month via Auto Europe / Avis at Munich and in advance of that would like a response on this charge, why it was levied and if my next hire will be subject to the same additional charge. "
" Avis experience was poor. Check in was very slow, Avis had two staff on and a queue of 8-10 people waiting to collect vehicles. They were taking 15-20mins to process each rental with a long and tedious upsales process which delayed and infuriated all in the queue. When I finally got the front I then had to ensure the same including trying to upsell me GPS (the car had GPS fitted as standard). This is so outdated a practice it is laughable, Avis are just embarrassing their desk staff by forcing this process. The worst element came at the end of the hire when I was charged an additional Eur 20 for hiring the car from Munich Airport. I cannot understand why this wasnt in the headline price from Avis and Auto Europe as I asked for the rental to be collected from and returned to Munich Airport. If this is my booking why would you understate the hire charge to get my custom and then add this fee at the end of the rental? "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 06 February 2020
" Asfeg "
" Scss "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by LEE - 15 January 2020
" As above....in section 3 I sent numerous emails on the first day I picked up the car with regard to my experience but still no response "
" I'd already made payment for rental on arrival and was sold something else where I felt lost in translation. So a £90 rental turned into a £350 rental. When I arrived the car oblivious of how much I'd spent and trying familiarise myself with the country and driving, 10 mins into my journey I'd realised there was only half a tank of petrol and a warning light I didn't recognise to which I later worked out was concerning tyre pressure. Having returned the car with correct tyre pressures and a full tank of petroleum and a handful emails this is the first response to my over paid rental nightmare. Added to the fact I was on a professional course In the heart of Bavaria this experience and cost was something that I would not recommend to anyone else "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by ANTHONY - 08 December 2019
" They were ok "
" Did not receive email after check at drop off from Avis representative as advised. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by FRANCESC - 13 November 2019
" See above "
" The staff at the counter will push on you the most expensive car they have even if you requested another vehicle on the website. They came up with a bunch of excuses and stated that only had luxury cars available. This is borderline scam and I will make sure spread the word about this. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MARTIN THOMAS - 07 November 2019
" All good! "
" Counter Staff was extremely helpful and flexible, especially compared to other rental companies. Vehicle was good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CAROLE - 30 September 2019
" as above "
" restrictive timing. booking cancelled when late to pick up vehicle. as it was from an Airport I would expect some flexibility to collection time due to flight delays and time taken to go through baggage collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROSINA - 24 September 2019
" As stated totally unhappy with having to queue nearly two hours to collect car even though having pre- booked and pre-paid online over 3 months ago - totally inefficient - 2-3 staff only. "
" Extremely satisfied but highly recommend more counter staff - queued nearly two hours even though I had pre-booked and pre-paid - VERY inefficient - 2-3 staff only "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 21 September 2019
" Easy to use web site and good price "
" Very good but inside of car was not clean in the back seat area And I didn't receive a copy of the contract by email But over all a good car and the drop off was easy "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by MARTIN - 15 September 2019
" All good "
" First time I've used them in a long time, and it was all easy and hassle free, even when I wanted to extend the hire "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 31 August 2019
" The only real fault was that car was quite hard to find at pick up and it hadn't been cleaned. "
" Counter staff was ok but only given 9 as he didn't say without prompt that drop off wasn't same place as pick up. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUSSELDORF, DE - Reviewed by CHRISTIAN - 30 August 2019
" Please see above. "
" The first person who we saw over the counter was very professional and helpful. However, the experience of receiving the child car seat was extremely negative and frustrating. Even though we pre booked it, the person was not able to assist us at all. The car seats were very dated and we weren't provided with any instructions on how to adjust the seat. Nowadays all car seat have isofix which makes adjusting the seat very straightforward. However, the car seats we were given were old and they didn't have isofix. The first one we received was broken, the second one did not have the right adapters we needed and the third one took us an hour to adjust due to lack of instructions. The unhelpful person behind the desk said it was not his issue and he was not allowed to help out, but didn't provide us with instructions wither. That is a safety breach as all manufacturers have a different system and not having the right instructions puts the child at risk. He was rude and could not have been less helpful. When asked if he could ask someone else in his team he refused and left the office. We spent quite some time looking for instructions online as we couldn't even see the model name and it was a very time consuming and frustrating experience which could have been avoided. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by HELEN - 21 August 2019
" Was very difficult finding the drop-off garage in Munich. No clear directions provided. We phoned to say we'd be dropping off out of office hours and were told to go to the Baveria Garage outside Central Station. The garage was not signed so we spent a long time driving round to find it. Other than that though, no complaints at all! A great car and good service. "
" Good, but see below. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CLAIRE - 21 August 2019
" Poor after rental care. "
" I have been charged nearly 1000 Euros for minor damage to a wheel hub cap and have been offered no help to deal with this by AutoEurope other than how claim on my insurance. A replacement hub can costs less than £20. I am furious. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KHALID - 19 August 2019
" You have offered me a good choice of prices and I do thank you so much for that.but kindly in future.please choose for me a better company rather than avis & budget . In general the experience is good with you . Good luck "
" Avis &budget I do have avery bad history with them , that's was in past ,through out the global branches .sorry for writing the truth because I don't like there treament them at all. Any way if I were aware that I am going to rent from avis & budget from the beginning of my rental issues, I will not except the hole issue. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by TOM - 09 August 2019
" A good price for the rent. Definitely one of my "to-go" search engines for car rentals. "
" Relatively long wait at the counter, and line only picked up after us. Attending person was occupied with incoming calls and other requests. Other than that, a good experience with AVIS. Upscaled car, brand new. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHARLES - 07 August 2019
" Very satisfied "
" Good experience! Very convenient pick up/ drop off in central Munich! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 06 August 2019
" Can't fault autoeurope "
" The queue to pick the rental car up at Munich airport was horrendous. Something needs to be done to improve collection of the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DORTMUND, DE - Reviewed by TETSUO - 03 August 2019
" non of negatives "
" nice and friendly and understanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by CHRISTOPHER - 25 July 2019
" Good website "
" Pick up and drop off were simple, efficient and fast. Good value for money too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GEANINA - 23 July 2019
" No no no no to Avis in future "
" The car choice it's a joke, I went for a WW Golf or 'similar' and they offered me a Kia Venga ! The size of a Fiat 500 no more. In the end i Went for a the peugeot which was all right but still not a Golf. The woman at the counter said she can give me a good price for a Tiguan, like she had the power to give me an incredible deal and thought that was not very professional. She said i can have it for 25 or 26 euros a day extra. This just makes me think that this is a scam they give you bad 'similar' cars so you go and upgrade for '26 euros a day' plus the insurrance of course. Anyhow, I think it was a rip off. The only good think though is returning it. Really easy to find on maps, really fast they don't make you wait and mess about. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by STEWART - 26 June 2019
" Straight forward process. "
" It was a god process from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by INGRID - 23 June 2019
" staff nice, car good "
" all was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by BENJAMIN - 04 June 2019
" No comments "
" My booking was for a Mercedes CLA and while it is clearly stated that Avis does not guarantee the exact model, my Volvo SUV was not at all a "similar" vehicle. A BMW 3-series or even a Insignia would have been similar, but instead I had to drive 100 miles alone in this over-sized "tank". "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HANOVER, DE - Reviewed by MARK - 25 May 2019
" Great price and I can book a year in advance which is exactly what I need "
" The customer service representative was not only extremely helpful but also relaxed, funny and talkative. A great way to start the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MATTHEW - 25 May 2019
" It made finding the best deal very easy. "
" The condition of the vehicle and ease of drip off we're fine. The counter staff during collection were rude and extremely unhelpful. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TIMOTHY - 04 May 2019
" Good price – very happy. "
" The whole experience was very impressive – from the online booking, to the professionalism and politeness of the guy at the pick up desk, and especially the extremely polite and friendly chap who took the car back at the end of our trip – he was excellent. My only slight complaint would be the very long wait at the pickup desk at the airport – only one of the counter positions was staffed and quite a long queue built up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GARETH - 06 April 2019
" Will not use again "
" Was asked to pay an upgrade, paid extra for sat Nav and extra for dropping off. The was a Belgium car so they wanted me to return it so why all the extra costs? Will never use again I will stick with Sixt in the future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by OLIVER - 29 March 2019
" Car and service efficiency great "
" On hiring the car the counter staff member tried to sell me a sat nav device for addtional cost, despite the vehicle i had hired having one fitted in the infotainment system. I declined the offer of hire, but dont think I should have been even asked the question when Avis knew that I didnt need one. Despite advised on the booking and at the desk that I was taking the vehicle to Austria I was not advised that Austria operates a motorway vignette system, which would have been easy and very helpful. we were stopped by a police checkpoint just after the border clearly set up to check for this as people enter Austria and were fined Eur120 by the Austrian police. This was very frustrating and could have been avoided. Car and service efficiency were great. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 01 March 2019
" Excellent choice "
" There was a huge queue at Munich airport to collect vehicles - we waited for over 2 hours to pick up the vehicle. The staff were very helpful but only 3 were on duty and were totally overwhelmed. You must know how many cars have been booked and should staff accordingly. Can't understand why more of the process isn't automated online before pick up. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ROHAN - 27 February 2019
" Efficient and friendly service. Good quality vehicle. No unexpected charges. "
" Due to repeated unpleasant experiences dealing with Hertz, I thought I would try using Avis. I am glad that I did. The counter staff were friendly and efficient; the type of vehicle that I booked was available; there were no hidden costs; and there was no up-selling 'pressure' by counter staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TIMOTHY - 07 February 2019
" it would be difficult to recommend auto Europe bearing in mind I paid GBP 80.0 to get a voucher for EURO 57 with avis and got all of the earlier mentioned issues "
" the car was fine, but a number of things I was not happy with (as I was in a rush I didn't pay proper attention when I signed the agreement) , although I upgraded the original booking at the airport, I was still charged winter tyres ,as well as a location surcharge, although the auto Europe voucher said airport surcharge was already paid ( I assume this is an extra surcharge on the optional extras) but its not clear on the avis rental . I had also had the excess guarantee through auto Europe, yet avis tried to sell me that again at the airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NEIL - 17 December 2018
" Auto Europe have always been helpful and given a good service just not so sure Avis is the right partner in Munich. "
" I paid for a VW Passat estate manual i believe an intermediate car but received a Seat Leon which i don't believe to be in the same class. This was after being offered ford c max and smaller cars like Citroen c3 etc. I was also charged for the fuel and told i would be refunded if i returned with a full tank, which i have but i have a bad feeling that i will not be refunded the fuel charge, why i am not sure just have a bad feeling. Overall didn't feel made to be special in any way or receive what i had requested. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by BERNHARD - 07 December 2018
" great platform for finding a suitable rental car "
" excellent service at the counter "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 06 December 2018
" If I pay you for addtions to standard hire, I dont want to have to fight the hire comapny to not charge me again. "
" Was up sold on the car, Ok. Had problem with then accepting NO to insurance up grade (all ready paid for with Booking Company) Then had problems with them double charging for winter tyres (all ready paid for with Booking Company). All in all not a good experience at pick up. Car registered full tank on return but still charged for fuel as no receipt for fuel put in. Don't like being called a liar. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by HEMANTHA - 19 November 2018
" nest time ill be check my 1st option. "
" Very good car, good condition too. who was in front desk he did his best to find car for me. because i mixed AM PM. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ALAN - 12 November 2018
" I will use them again "
" everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by NEIL - 07 November 2018
" Car was fine, but not in the right place. The card we were given shows spaces on level 4 up to 699, but they stop at 635 "
" the map to the car park space was incorrect. The space was 685. There is no 685. The car was not on floor 4 it was on floor 6 and we found it by walking around all the cars. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRIS - 05 November 2018
" Very good value, a lovely car to drive but very very difficult to get started safely out of the car park "
" only issue was that car booked (VW Polo) was not available, so given, at no extra cost, powerful large Seat Alhambra people carrier. Great on autobahn and use of diesel fine, great that it was automatic and had excellent SAtNav, but we were told it was a "minivan" which was tricky for me to drive thru city and especially to drive out of very, very tight car park. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GARETH - 31 October 2018
" Got a great car "
" Slighty slow pick up due to queue at counter. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LAMPRINI - 29 October 2018
" No problem with Auto Europe "
" 1. I requested an amendment to the drop-off location which never got processed so I had to inconveniently drop-off the car elsewhere. 2. The lady who gave us the car never mentioned the insanely expensive price of fuel in case the car was not returned full. I had to do this because nobody processed the drop-off location amendment and was running late with no gas station nearby.....I've been renting cars for more than 10 years and never had such a bad experience! we found out about the fuel price when we dropped-off the key and a lady mantioned this to us, pointing that she always makes sure the clients know ! They even had a very clear flyer by the desk. NO SUCH THING WAS PRESENT IN MUNICH WHERE WE PICKED-UP THE CAR! UNACCEPTABLE! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LEE - 27 October 2018
" Easy collection and drop off. Nice vehicle "
" Professional and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARNSBERG, DE - Reviewed by RALPH - 17 October 2018
" All fine "
" Went all as planned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by PETER - 26 September 2018
" Excellent experience right through the process from booking through Auto Europe to service and vehicle provided by Avis. "
" Overall - very good. Service provided by staff was excellent both at pick up and return, while the vehicle (Toyota Auris) was near new and in very good condition. Only one minor defect with the vehicle was that Audio on the map guidance system was not very audible even at maximum level. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by CLAUDIA - 19 September 2018
" Great deal and great communication "
" Car seat hire is too expensive. You can buy new ones for the price of hire! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
HAHN, DE - Reviewed by DAVID - 12 September 2018
" Outstanding service "
" First class service from Avis rep Anne. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by RUSSEL - 12 September 2018
" Good "
" Simple. Only thing I would have liked is someone to show me the controls of the vehicle, but realise we did turn up late at the booking desk due to our flight delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADY - 09 September 2018
" Nothing to add "
" Thé whole experience was fine.. our only comment is that the one month old car had already a dent but it was not registered and we had to inform both when picking it up and, yet again, at the drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by WERNER - 26 August 2018
" I am generally very satisfied with Auto Europe, but not all companies at offer on your website are recommendable. Some rating of the companies offered dependent on the feedback from custumers would be greatly appreciated. "
" I had a small incident scratching the side of the vehicle. This will mean that Avis will retain the security (940 Euros). I asked at drop off for the full documentation of the state of the vehicle, since I booke the vehicle with access waver, so I expect to be reimbursed by Auto Europe. To date, I have not received any documentation, even though the Avis manager, who documented the damage, had promised to send it to my Newcastle account straight away. Can I ask Auto Europe to enquire and to reimburse the amount paid? "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by JANUSZ - 25 August 2018
" Driving in Germany with sat nav in Skoda, very comfortable and sat nav extremely good. "
" An hour wait in the queue to pick up car. Another member of staff required. It took as long to get the car as it had taken to fly London to Dortmund. Otherwise very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAHN, DE - Reviewed by GRAHAM - 25 August 2018
" Very good and efficient "
" Good all round service great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREAS - 02 August 2018
" Avis demonstrated unbelievable incompetence with respect to customer experience "
" 2 hour queue whem collecting the car = no option to pay more to speed up = abysmal service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by MARK - 31 July 2018
" One the best companies I have ever dealt with. I'm a bit particular and Auto Europe were always there to answer any my queries. The only down side is you can sometimes wait quite a while on the phone before you get through, so that could be improved by a fair bit to be honest. Other than that, brilliant service and easy website to use. I will be using them for sure again. "
" We did not go with Avis, due to poor reviews I changed with you to Sixt. They were brilliant. I can't comment on Avis but I am so glad I went with Sixt. Brilliant car, free upgrade smooth transfer, took about 10minutes max to be in car and on my way. Would use them again for sure. I did upgrade to zero excess at 13 euros a day. For me it's worth it it for total peace of mind and they didn't hard sell me it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by PAWEL - 27 July 2018
" I was ignored by staff since I have began rental period I have phoned auto Europe on 15.07 at around 7pm spoken with customers service person and was told someone will contact me with relation to swapping car for car I wanted I will never book through auto Europe and I will speak with my solicitor and take this matter further as it was not met conditions agreed on rental by rental company "
" Very disappointing experience. I have approached Avis desk and got told that car I have booked is not available due to high demand. I have booked Mercedes vehicle and got Peugeot. Ordering Mercedes you would expect either Mercedes,bmw or audi,which normally happens when not available Definitely Peugeot is not same class as cars mentioned. I had to experience issues with car mainly due to lack of knowledge this low class cars,which I have never drove which I have mentioned to the assistant on Avis desk and he said I cannot cancel my reservation even though there was no car I have reserved well few weeks before rental has started and it could be well planned by rental company. Car was not fully refuelled,which was passed on to Avis desk as well as the fact that menu on dashboard was in French or Italian and I was unable to change language as well as set radio or sat nav. I had 2 year old child with me and I was unable to turn off passenger airbag as there was no key. There was no liquid for windscreen wash. It was absolutely ridiculous and I have made phone call to auto Europe straight away before I have left Avis car park. Someone was to contact me and I was not contacted at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DORTMUND, DE - Reviewed by ROBERT - 04 July 2018
" Very helpful with information about legal issues insurance and driving tips, enjoyed the experience "
" Very pleased over all, counter staff helpful and efficient up grade was great sat nav very helpful when driving in different country, no complaints "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ANDREW - 20 June 2018
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10