AVIS ICELAND Car Rental Reviews

KEFLAVIK, IS - Reviewed by TAVIN - 26 July 2025

" Should have a better coordination with Car rental to assure we get what we booked and paid for . "

" Firstly, we didn't get the car we booked . It was supposed to be Land Rover discovery sport 4x4 but they gave us Kia Sorrento instead . It's totally a different concept of car . Furthermore, we had to buy new insurance because the Agent said that they have nothing to do with the insurance included with our reservation because it's not purchased directly with Avis. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by JANET - 23 July 2025

" Everything worked well from pick up to drop off. "

" Absolutely no problems all great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by TIMOTHY - 31 January 2025

" As above. "

" Everything was perfect aside from knowing where to drop the car off when we returned to the airport. It wasn't signposted where we should leave the car and it wasn't very close to the airport so we had quite a long walk in a snowstorm with lots of luggage to carry which wasn't ideal. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

AKUREYRI, IS - Reviewed by PAUL - 06 December 2024

" Brilliant all fantastic "

" Great car and friendly and enthusiastic staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by GEORGINA - 30 August 2024

" Awful. The car was a wreck with a lot of damage before I picked it up. Actually embarrassing to drive a vehicle with that damage. "

" It was clear that Avis know how to make claims against people, particularly at the airport. I was told not to check the car by Avis and then a claim for damage was made against my insurance. It was a complete set up. Avis is completely dishonest. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by YEN - 26 June 2024

" Quick and easy. Suggest Avis to provide pick up at Reykjavik Cruise terminal "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MARTIN - 26 April 2024

" Very happy with Avis, professional, trustworthy and no hidden costs. "

" Very easy, straightforward process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MARTIN - 21 February 2024

" The man who gave us the car was vile. He was so rude and so unhelpful. He made us spend £50 extra which was unnecessary. The credit card didnt go through initially. He kept saying give me another card. So i had to use my card (Caroline, Martins wife) he then said he'd have to put it all in my name and add Martin as a driver. We saod to wait as martin eas authorising the credit card woth the banking app at the time. The man said its too late hes already done it. We told him not do it as we want to use Martin's credit card rather than my debit. He refused. He refused to give me his name. So because he was so unhelpful we were forced to spend £50 unnecessary when if he would of been a tiny little bit patient and helpful we could of authorised the bank (which literally too seconds). I was worried the whole trip because I had used a debit card for which their is no protection like there is with a credit card. Which put a damper on my holiday of a life time experience. "

" The man who gave us the car was vile. He was so rude and so unhelpful. He made us spend £50 extra which was unnecessary. The credit card didnt go through initially. He kept saying give me another card. So i had to use my card (Caroline, Martins wife) he then said he'd have to put it all in my name and add Martin as a driver. We saod to wait as martin eas authorising the credit card woth the banking app at the time. The man said its too late hes already done it. We told him not do it as we want to use Martin's credit card rather than my debit. He refused. He refused to give me his name. So because he was so unhelpful we were forced to spend £50 unnecessary when if he would of been a tiny little bit patient and helpful we could of authorised the bank (which literally too seconds). I was worried the whole trip because I had used a debit card for which their is no protection like there is with a credit card. Which put a damper on my holiday of a life time experience. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PHILIP - 22 September 2023

" Good experience "

" Drop off point at Keflavik Airport, Iceland is poor. We had no issues but it felt like we were leaving the vehicle in a congested industrial area. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by LEE - 02 November 2021

" As above. Need to make sure the car we book and pay for is correct. Feel like Avis ripped us off "

" We had booked 2 land rover discovery sports. We were given a very tired high mileage land cruiser and a rav 4. I complained but were told TOUGH. Not what I booked but had no choice and had to accept them. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 4

REYKJAVIK, IS - Reviewed by STEPHEN - 13 September 2021

" this was an expensive car rental, it cost more than my flight, I was expecting perfection. "

" I pre-paid insurance with a deductible with AutoEurope but the Avis agent said it wasnt enough and tried to sell us a new policy with 0 deductible and then also wind and gravel insurance. I REALLY felt like I was being scammed, we didnt buy it and she scoffed at us like we doomed to buy a whole new car. really uncomfortable situation, I'm sure the agents are trained to sell up, I dont blame her. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by ANDREW - 17 August 2021

" Our experience with Auto Europe has always been positive. "

" Our experience with Avis was professional and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PATRICK - 10 March 2020

" Okay, counter staff at pick up where hard to understand, after a long early flight "

" Very expensive, got chraged extra i surance as the one advertiesed on the booking website was 'not enough' good car altogether though. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by MARY - 26 December 2019

" fanatic! ! "

" Brilliant experience will use you forever now! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by GEORGE - 23 November 2019

" OVERALL GOOD. "

" OVERALL EXPERIENCE GOOD BUT LET DOWN BY CAR MAINTENANCE - WINDSCREEN WASHER CONTAINER WAS FULL BUT NOT WORKING. DRIVING IN ICELAND NEEDS WORKING WINDSCREEN WASHERS!!! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 4

KEFLAVIK, IS - Reviewed by DUSON - 23 November 2019

" 렌트 가격도 괜칞고 픽업과 반환이 다 편했다. 친절하고 절차도 쉽고 직원 응대도 매우 친절했음. 차 상태는 약간 아이슬란드에 맞게 조금 더 신경써주길 바람 "

" 아이슬란드 날씨가 눈비가 수시로 오는데, 앞뒤 wiper 싱태가 나빠서 불안한 상황들이 있었고, Ford의 문제겠지만 handle이 불안정했다. 아이슬란드에서는 렌트할 때 와이퍼 상태를 꼭 점검해야 할 듯함. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by CHARLES - 21 November 2019

" Easy to book and good price (better than Avis directly, even through I'm on their preferred loyalty scheme. That's good for you, but not great reflection on Avis "

" I'm an Avis preferred customer, so was disappointed to have to book through a 3rd party to get the best price . This also meant that my preferred account wasn't 'credited' with the Avis rental "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PHILIP - 14 November 2019

" Fed up with having "extra" insurance forced on me by car rental companies. I paid a fee up front and then you lot try and frighten customers into paying extra. I will not use you again. "

" Fed up with having "extra" insurance forced on me by car rental companies. I paid a fee up front and then you lot try and frighten customers into paying extra. I will not use you again. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by CHRISTOPHER - 03 November 2019

" Watch out for additional charges on items that have no charge when booking "

" Extra charges were not clearly presented when booking. Car seat that was booked was not present. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by NEIL - 31 October 2019

" Good price, service & car "

" very smooth "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by DAVID - 12 October 2019

" Overall the car, being a Toyota Hilux type rather than a vitara sort of worked for us but would not have been everone's Choice. If your choice of car is not available that you've paid for then an upgrade should be a given. "

" I think the add on to get total insurance cover should be more explicit at the time of booking rather than at point of delivery. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by ADRIAN - 10 October 2019

" Your VFM very good as always. Website clear and easy to use. It might be useful to include some info as to where exactly vehicle pick up and drop off is for different vendors. At Keflavik for Avis, the pick up was a 200 yd walk in the open and drop off 450 yds away all in the open though a shuttle van was available. Info would not change the distance but we would have had rain gear to hand for pick up though not needed on this occasion. "

" 45 minute queue to collect the car - only 3 out of 7 stations manned. Staff very calm and professional though clearly undermanned. No one to hand over car thus no idea what a couple of buttons did as manual in Icelandic. Asked to photo on phone and e mail if disagree with damage marks given at reception rather than agree it with a human at handover. Car covered in black ash marks not noted. Front windscreen very greasy so dangerously unclear in rain requiring a roadside stop to try to clean it. Though ageing, 76K on clock, it drove well. E mail to service manager on disappointment ref queue, ash marks and windscreen responded to promptly apologising and stating intention to investigate but no further update. Shuttle van in rain from drop off 450 yds away from terminal appreciated. Good value for money via yourselves. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by PRESTINA - 02 October 2019

" Overall experience was good, staff was friendly and helpful. Car was in good condition, but needed battery check. "

" The additional insurance was an extra cost I had not counted on plus the fact that you lose the deposit for the fuel if you need to drive the car back from Reykjavik early in the morning and cannot get extra fuel for that trip to have a full tank. I lost more money on fuel than I actually used. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by WESLEY - 28 September 2019

" As above - I will not be hiring a car abroad again due to being scammed on this, the only time I've ever done it. "

" I have been charged a collision waiver excess that I was not informed about and did not consent to, which I only discovered when I got back to the UK after checking the car back in in Iceland. This is about £80 extra that I feel Avis have scammed me out of. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by PETE - 25 September 2019

" Perfect. "

" Perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by KATIE - 11 August 2019

" The online booking process and questions before my trip were handled fine, but there appeared to be a lack of communications with the provider and my experience picking up the car was unpleasant. "

" Counter staff had no idea what I had paid for, or what the insurance I had paid for would cover. There seemed to have been a breakdown in communication between Avis and AutoEurope, which was very frustrating. The instructions for finding the car and checking it for damage were also very unclear and confusing, leading to a lot of wasted time. I was initially asked to sign a document saying I was happy with the car's condition without even seeing the car! When dropping off the car, I was not given any paperwork or receipt to confirm drop off and condition. I then found unspecified "additional products" added to my bill. I queried what this charge was for and have not yet heard back. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by DAVID - 30 July 2019

" I believe that we were given inaccurate information about the cost of your services by the counter staff in Reyjavik. Plus the windscreen wipers weren't clearing the screen - dangerous in Iceland and reported to staff. "

" See below "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

KEFLAVIK, IS - Reviewed by LAURA - 05 April 2019

" Fine. "

" When we arrived at the desk at the airport even after picking the most expensive insurance and thinking we were covered there was even more insurance to pay. We ended up paying an arm and a leg for car rental. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by VINCENT - 24 March 2019

" No issues everything went well, would use again "

" Pick up staff was a bit confusing, recommended extra insurance but I had purchased maximum excess cover. She said she could not comment on this and did not no anything about it. Not given clear directions to pick car up and spent half an hour trying to find it and asking bus drivers if they knew where I needed to go. This could have been just part of the language difference but not the best start. Perhaps a map to show where the car is held would help. Drop off staff were great, girl who took the car in was a pleasure to talk to, happy and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by DECLAN - 12 March 2019

" Great staff but lost confidence in their condition management process. "

" I purchased additional insurance from Avis. When I returned the car, they initially said that there was new damage on the boot. Although this damage was not in their computer system, it was noted on the condition report I signed and in any case I would not have been liable. However, it is a concern that Avis did not have an accurate record of the cars condition in their system. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by PENNY - 27 February 2019

" Quite a queue to get the car initially but got a free upgrade to a better and practically new car. Was persuaded to take stone chip insurance and I'm very glad I did. Polite and friendly staff. "

" I didn't receive an email giving me the drop off details, so had trouble finding where to go on returning it. Found it eventually. Raised the issue at the desk and waas told sometime its a problem with 'roaming' on mobile phones. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ALEXANDER - 06 February 2019

" The car was not in the best condition, considering the price. We had problems opening the doors (not just because of frost). But the staff were friendly and the return process was efficient. "

" The car was not in the best condition, considering the price. We had problems opening the doors (not just because of frost). But the staff were friendly and the return process was efficient. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

KEFLAVIK, IS - Reviewed by TIMOTHY - 12 January 2019

" It was aweful. I will go out of my way to ensure nobody books with Avis again. "

" I was double sold insurance when I arrived and never received an invoice to substantiate my claims. I feel ripped off. The vehicle was not road worthy. The wipers did not work, I found out the hard way. It was extremely dangerous to drive that car. It was scary. Avis staff laughed at me when I complained about it and refused to do anything to compensate me. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by DEAN - 11 January 2019

" Booking process was easy. "

" The member of staff that served me was friendly and efficient. She clearly explained everything. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by IAN - 03 January 2019

" Good price. "

" Original car had faulty door locks - they would not close properly. Inside of car was wet - possibly leaking rain through faulty doors. Replacement vehicle provided promptly. Toyota HiLux - good for 4x4 but not very comfortable. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by PETER - 31 December 2018

" Unhappy with overcharge and will report to bank. "

" Avis overcharged me which I consider fraudulent. The invoice was for GBP81 and Avis charged me over GBP230. This is wrong & I would like you to look into it for me ASAP. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SIMON - 13 December 2018

" Nothing more to add than is in panel 3. "

" There was an element of trying to persuade us to upgrade when picking up the car. Otherwise, it was good value, the staff were friendly and we would use Auto Europe/Avis again. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by ANDREW - 12 December 2018

" Efficient and easy to compare prices. "

" Car booked for 11am, arrived at desk to find out staff member had taken car out and wasn't available. Had nearly an hours wait before keys arrived. Car was in need of some TLC, window wipers barely cleaned screen and drivers door trip partly missing therefore letting wind and cold in. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by SARAH - 12 December 2018

" The experience with Auto Europe was ok. However you are promoting a terrible company who is happy to rip off customers to be greedy and make more money for themselves. I will never go near Avis ever again - they ruined our holiday and completely scammed us. "

" 1. Avis lied to us and told us we would need a GPS at £20 as we wouldn't get signal in Iceland with our phones. We had 4G at the top of a glacier. they knowingly ripped us off 2. They made us buy additional insurance and never refunded us for the first lot of insurance we paid for 3. They miss sold us SCDW and said that our standard CDW would not cover us. They lied to us and mislead us on purpose. They said that we would have to pay £1600 on normal CDW should there be any damage however we had excess reimbursement on the original cover 4. They made us buy sand and ash protection when we didn't need it. I know they have to make money off insurance as they don't make money on rentals but a company with some integrity would advise what you do and don't need. We didn't leave the city in the car and the weather was good - we did not need this cover 5. We tried to contact Avis to discuss this and their customer services team would not help us and said that we were wrong. They would not let us speak with management or escalate the complaint and they ended up putting the phone down with us. 6. We were totally fooled into hiring a 'Budget' vehicle and they totally shafted us on insurance - totally unfair and unreasonable company and the worst experience I have ever had in my life. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by CARL - 04 December 2018

" Quick, accurate and friendly service. "

" Quick, accurate and friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by MICHAEL - 21 November 2018

" Your website suggested I was covered for everything for insurance. However at the Avis counter this was untrue. I was charge the same amount of car rental an additional £125 pounds in insurance cover. The avis representative advised the insurance covered by your company wasn't sufficient. My feedback would be for you to outline this more clearly on your website. "

" The car wasn't clean on the inside. Steering wheel was dirty, and windscreen was very dirty on the inside. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 5

KEFLAVIK, IS - Reviewed by IAN - 11 November 2018

" To be honest the check i service was fairly quick and efficient, however, it felt that we were constantly being upsold on the insurance on the basis of fear. In the end I gave in, however, it spoilt what was otherwise a good experience. In addition, we were told to take satnav despite the vehicle coming with satnav built in. The car itself had approx 120k KM on the clock, which when you are paying a premium price for car hire , makes you feel a little mugged. However, the drop off was superb, quick efficient and polite. "

" To be honest the check i service was fairly quick and efficient, however, it felt that we were constantly being upsold on the insurance on the basis of fear. In the end I gave in, however, it spoilt what was otherwise a good experience. In addition, we were told to take satnav despite the vehicle coming with satnav built in. The car itself had approx 120k KM on the clock, which when you are paying a premium price for car hire , makes you feel a little mugged. However, the drop off was superb, quick efficient and polite. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by NIKE - 09 November 2018

" See above "

" Even though I had intentionally purchased the extra insurance with Auto Europe, and I showed the voucher to the counter staff, we were told at the counter that we had no insurance and should not take the vehicle without upgrading to Avis's insurance. This ended up costing us an additional £415 for the rental period!! Almost the same as the original price paid. In addition, I was not given a chance to actually read the contract I was signing, as the agent kept scrolling through all the text on the ipad and only stopped for me to sign on the line at the bottom. This lead to me unintentionally and unknowingly agreeing to be charged in GBP rather than local currency, which increased the price of the additional insurance and 2nd driver by £35 because Avis add their own 7% conversion fee on top!! Not once was I made aware of this, and I am furious! I have complained to Avis about this, but was just told that I'd signed the agreement and that's it. I feel totally ripped off and will NEVER rent through Avis again. I'm also in two minds about my Auto Europe experience, as I was under the impression that I would only have to pay for the additional driver at the counter, nothing else. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

REYKJAVIK, IS - Reviewed by JAMES - 09 November 2018

" The lady at the checkin desk was very quick and efficient, and very friendly. We were ready to go very quickly, which we appreciated given that it was late and we wanted to get settled into our hotel. "

" The best rental experience I've ever had "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ANTHONY - 30 October 2018

" Overall good "

" The drop off was a bit chaotic with people being told to park in different places. I had to re-park twice. Signposts advising where to park would be helpful. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by LAWRIE - 13 October 2018

" Good car hire process other than the comments above. "

" Expected to sign condition document at desk before even seeing car condition "as per policy". Didn't and inspected the car first to find more remedial damage that added to list and on signed document. How would this work if I hadn't!? "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by CHRISTOPHER - 15 September 2018

" Great value , car was clean good condition exactly as described. Really liked there is no mileage limit as Iceland is so big to go exploring. Will use again next time we visit. "

" Great experience especially drop off was so easy , really happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by DANIEL - 02 September 2018

" First time trying out Auto Europe. I like the fact that I can get the no-excess insurance included. "

" No issues for us, but it took a long time waiting at the counter because there were several other customers who needed a rather long time. I don't understand why companies like Avis have to charge such huge sums for zero excess (especially because I need to buy several additional add-ons to be fully covered - almost doubling rental costs). How is it then that I can buy separate excess insurance so much more cheaply? "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by DAVID - 20 May 2018

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by THOMAS - 12 June 2015

" The car we had was a bit long in the tooth for a rental with over 90,000Km on the clock. We were unable to select 2 wheel drive so probably used more petrol than we should have. "

REYKJAVIK, IS - Reviewed by MICHAEL - 26 November 2014

" Very easy to book with and the best prices I have found . "

" Excellent . They were very quick and professional when I landed and I was away in under 5 mins "

KEFLAVIK, IS - Reviewed by CEARTH - 23 October 2014

" Great service as usual. "

" Nice people. "

KEFLAVIK, IS - Reviewed by MARK - 14 October 2014

" Easy use of the website "

" Would have been good to have been given a map. "

KEFLAVIK, IS - Reviewed by CATHERINE - 04 April 2014

" Excellent service prior to going abroad and very competitive rate. Would use again "

" Brilliant service. Very efficient, easy to pick up and drop off of rental vehicle. Had been told that vehicle would come with map of Iceland so didn't take a road map with me. The one provided was small and not detailed and had I know this would have taken one of my own as would have been beneficial. Great Service though "

KEFLAVIK, IS - Reviewed by CAROLINE - 17 March 2014

" great, cheap, easy "

" The car was not road worthy. The windscreen wiper fell off when it was first switched on in a snow storm in the middle of no where! The passenger door whistled so loudly and had a massive draft. The boot wouldn't open. Generally, the car was in a sorry state. It also hadn't been cleaned properly and there was chewing gum between the seats - nice! "

KEFLAVIK, IS - Reviewed by LARA - 25 February 2014

" Nice and easy. "

" All was good. Unfortunately we made a mistake and needed to add an extra day on to our hire. I felt that the extra day charge was extremely high compared to the overall rental, especially as it was just a phone call and all was done. The car was great and all else was great, just expensive for our extra day. "

KEFLAVIK, IS - Reviewed by RUSSELL - 19 February 2014

" Excellent Service "

" Very helpful staff. Good spec of car and model as expected. "

KEFLAVIK, IS - Reviewed by ALEXANDER - 03 January 2014

" Very efficient service and a good price. "

" Staff very pleasant and efficient. Vehicle was auto rather than manual, but otherwise very happy with it. "

KEFLAVIK, IS - Reviewed by JOHN - 11 November 2013

" Easy to use and I would recommend. "

" Very friendly and helpful staff at airport. Nice modern car so did not fear any problems with motoring around Iceland. They should tell you however that the fuel point at the airport only accepted card payment. Drop off was fine and they allowed me to drop the keys ahead of the que as I was running a little late..I just hope they never found any problems. I did leave the car fuelled and clean so all should be good. I would definitely recommend avis. "

KEFLAVIK, IS - Reviewed by ANTONY - 20 October 2013

" The Hyundai i10 was a very comfortable and reliable car and we enjoyed our time viewing the scenes of Iceland. The customer service was all good. "