Auto Europe
- North America
- Central America
AVIS MALTA CUSTOMER REVIEWS
- 8.4
- 8.7
- 6.8
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS MALTA Car Rental Reviews
Average Rating for Avis :
LUQA, MT - Reviewed by MARCUS - 07 August 2025
" Good "
" Collection and drop off were very easy and efficient. Staff friendly and efficient. Condition of car was poor. Every panel was damaged and the front bumper was hanging off on passenger side. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUQA, MT - Reviewed by MIKE - 24 June 2025
" Value-10 Vehicle condition- 4 "
" Car had multiple damage on every panel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LUQA, MT - Reviewed by NEIL - 10 February 2025
" I use Auto Europe whenever I need to hire a car and am registered with them which makes hiring any vehicle quick, easy and great value. I wouldn't use anyone else. "
" As requested by Avis I took the trouble to pre-register prior to pick up on the basis that the actual pick up would be quicker and easier, that didn't happen, pre-registration didn't appear to make any difference at all. When I dropped off the car the Avis system was down so I had to accept a hand written note. I was surprised to be told that despite to car being in good condition my deposit (over £1,000) would not be released for 2 weeks! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by DAVID - 16 October 2023
" The key USP for me of the AE service (which I have used several times previously for holiday car hires in several countries) is the inclusive policy for the refund of any damage excesses - I have never had to make use of it, but it offers great peace of mind and eases the collection process greatly, and I have mentioned to numerous family and friends. "
" Collection and return both took longer than we had hoped for - not least because when we had had the car OK'd after the rental period, we were also called back in to the office as 'the system' had not apparently recorded the credit card details or email address given when picking up the card (despite the rental agreement safely arriving at the e-mail address almost immediately). We had to give both again in order for the c€1900 're-authorisation' to be released from the card. I was promised a speedy e-mail confirming that had been done, and the value of the 2nd driver charge, but even almost four days later, no email has arrived and checking my credit card online nothing shows regarding the 2nd driver charge. The car itself was in fair rather than good condition. The numerous scratches and dents were well noted as we picked it up, but the odometer showed over 34,000km despite the small size of Malta - together suggesting a car that was several years old and what one might expect from Budget rather than Avis, but for which we paid Avis rates. When collecting the car I was advised that the 2nd driver charge is waived for Avid Preferred member and, whilst I had registered as such in November 2021, the office could find no record of it on 'the system'. For information, my Preferred Customer Number is 8FN93V - sadly I did not have it with me and so was charged for the 2nd driver. Might you be able to rectify this? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by DEREK - 20 November 2021
" Great value and simple booking process. Good range of hire companies and cars available. "
" Interior of windscreen filthy and greasy. Fuel gauge faulty, and showing 3/4 full on collection when paperwork stated 7/8 full. I was then charged for a whole tank of fuel in spite of filling the tank within 2kms of returning the vehicle( fuel gauge only showed half full after filling). I explained the situation to the counter clerk and told her that I did not want to see any charge for fuel to which she 'nodded' agreement. My credit card had 44 euros deducted after return to the UK, in spite of the original agreement providing fuel on a full to full basis. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MALTA INT. AIRPORT, MT - Reviewed by ANGELA - 07 November 2021
" Okay, but very confusing re online check in. I got 2 emails requesting me to do this... one from Avis, one from Auto Europe. I then phoned Avis, and spoke to a rep who told me that the online check in DID NOT WORK !! and to delete it immediately, or it would mess up my drop off. Luckily I did not follow her advice, but completed the one from Avis direct. This did work. "
" At Malta (Luqa) Airport, Valletta, the new offices are located in a building called Park East. You do not inform customers of this at all.. it is a very long way indeed to have to walk with luggage, especially late at night, in pouring rain, in the dark. No signage. No information. My car was damaged. Otherwise in good condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by MOZES - 29 August 2021
" ... "
" ... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALTA INT. AIRPORT, MT - Reviewed by JOHN - 19 December 2019
" Prompt and efficient service "
" After returning the car I was charged 25 euro on my credit card I have e-mailed Avis 3 times to find out what it was for but they have not had the courtesy to reply "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by JOHN - 28 March 2019
" As always Autoeurope was good priced and efficient. "
" Very pleasant at all times. good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALTA INT. AIRPORT, MT - Reviewed by MICHAEL - 01 March 2019
" Certainly value for money and dealing excellent. "
" all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALTA INT. AIRPORT, MT - Reviewed by STEPHEN - 07 February 2019
" Ok fast collection and return "
" All great but vehicle condition not brilliant... poor wipers, front o/s tyre soft,interior scruffy, seats dirty and stained ,loose front bumper trim "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALTA INT. AIRPORT, MT - Reviewed by JAMES - 11 December 2018
" Communication satisfactory and requirements met. "
" Pick up could be improved by having more than one operative on duty, and thereby reducing queues and resulting waiting time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by DAVID - 19 November 2018
" Ok experience at a competitve price. "
" Other than the long walk to pick up the car and return, everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by MICHAEL - 03 November 2018
" All good apart from the tyre issue. "
" Found two front tyres needed air on motning 5 of rental and had to search for a service station with air. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by JOHN - 14 October 2018
" I have no problem with Auto Europe. "
" The vehicle provided had numerous scratches and marks. the vehicle broke down twice, once with gear box problems and secondly because it refused to start and had to be towed away and replaced. The replacement [same model] ran much smoother so we had been given a duff car. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by PAUL - 10 August 2018
" Initial booking easy and efficient but experience let down by passing responsibility to hire company. At least in this case. "
" Car in a poor condition looking very second-hand although it was very clean. Would not tickover evenly when airconditioning on. Three emails to Avis at Luqa re return time were not responded to. By contrast the man In the Car park from whom car was collected from and returned to was charming and friendly. It's also a shame that autoeurope do not continue to act as one stop contact throughout hire period. Clearly directing your clients to local companies does not work with Avis at Luqa! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 2