Auto Europe
- North America
- Central America
AVIS SERBIA CUSTOMER REVIEWS
- 8.9
- 9.2
- 9.7
- 9.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS SERBIA Car Rental Reviews
Average Rating for Avis :
BELGRADE, ZZ - Reviewed by VLADIMIR - 21 March 2025
" Everything was good "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by BRANKA - 25 August 2024
" Excellent customer service, highly professional lady at the pick up, incredibly friendly and kind, great experience all together. "
" Incredibly professional and friendly lady who was really lovely, took the time to explain everything in details, excellent customer service at the pick up. Drop off was easy, quick, and no problems whatsoever. Great customer experience for me. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by GORAN - 23 January 2023
" I am using exclusively Auto Europe for 7-8 years now, what else should I say. Thank you "
" Very good experience. Thank you "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BELGRADE, ZZ - Reviewed by AMARJIT - 19 April 2022
" I use Auto-Europe every time. Like anyone, I check prices across a range of sites, but this one has always proven the best and I've never had any issues, so happy to continue using them! "
" Really good - The airport is undergoing some renovations, but finding the Avis desk was easy. The lady working there was friendly and efficient, so really didn't take long at all (think this is also because you can do an online check-in, so they have just about all of your details anyway). Car was easy to find, close-by and in really good condition - a pleasure to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by AVI - 19 October 2020
" I was very disappointed from you because when I made the reservation It show that I can cancel the insurance until I pick the car I tried to do that but you refused to cancel the insurance "
" every thing was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by REMI - 24 August 2020
" Always use AE even though the prices are cheaper direct, I find it easier to have all details on one voucher. "
" Very friendly and smooth service, didn't wait long and they didn't try and push extra cover. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by GORAN - 23 August 2020
" Using for years and have had always good experience. "
" Good experience. Only one thing is too high deposit/reservation. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BELGRADE, ZZ - Reviewed by NENAD - 11 August 2020
" 5 stars experience. Easy booking, affordable. "
" Very good service. Quick, easy, efficient. Car as expected. Clean and new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by SNEZANA - 28 February 2020
" Pleasant and courteous, very happy with them. Readily accepted to refund a double booking which I made initially but never got an email confirmation for. "
" Great service overall, great car, great communication, smooth administration. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by DEJAN - 26 February 2020
" N/A "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ZORAN - 18 February 2020
" Quick efficient booking process "
" They were superb. They stated open to accommodate their delayed customers. 10/10 Avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by DORDE - 21 November 2019
" all at the highest level! "
" car almost new, clean, road ready, excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by NENAD - 31 October 2019
" Very good. Will hire again. Easy transaction, friendly and professional. "
" Good deal, great car, staff polite and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by LJUBICA - 04 July 2019
" Very professional & polite staff (Avis Belgrade airport) , car booked was car received, return process very easy & quick. Overall, a fantastic experience ! "
" Booking process very easy, low price on rental, booking confirmed within 24 hrs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by CHRRISTOPHER GATT - 02 July 2019
" Absolutely devastated. Used auto europe before and was very satisfied. Never again "
" I paid an ecess fee to Auto eueope to cover access fees. Avis said it was useless and made me pay 20 Euro for another with them. When i checked my card it was 25 charged not 20. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by CHARLES - 11 December 2018
" Very good value if you buy your excess insurance elsewhere. "
" They tried to push their expensive excess insurance, which was more than the total rental and still left me liable to the first €150 but I had pre bought a much cheaper online yearly policy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by JOHN - 23 October 2018
" IF Auto Europe resolved this scam by Avis Belgrade then this would change totally to "Very likely". However, it is now 12 days since AUTO EUROPE were provided with the full details which I would have expected was sufficient time to sort out this scam and for my huge overcharge to be returned to me. As it is I await in anticipation of hearing something from them. "
" AUTO EUROPE,CUSTOMER CARE DEPARTMENT. RE:Auto Europe voucher number UK4565945-1AVIS Reservation number 29391641GB6 5 day D Basic car rental Belgrade 23-28 September 2018. You will see from the Auto Europe Invoice (attached below) that the basic rental was £86.71. Travel was permitted into Croatia (in reality 1 day) with a Cross Border Fee of EUR 73.50 PER RENTAL, Vat INCLUDED. When collecting the car we were told that we had a FREE UPGRADE to an automatic car. I asked if this altered the price and was assured that it did not.. The car was returned with absolutely no damage additional to previous small damage indicated by the Avis man on the rental agreement. The car was completely full of petrol. At the return desk it was somewhat chaotic and we were worried about missing our flight. The Avis gentleman was pleasant but totally uninformative as to what the actual charge was for the car hire other than in the hurry he handed me the document attached below. This was written in Serbian which I do not understand using local currency which I also do not comprehend but I was assured everything was correct and related perfectly to my original booking. I presumed that everything was correct and unfortunately took his word for that! You can imagine by shock when I later checked my credit card statement to realise that what should have cost much less than £200 had been charged at an astounding £328.68 A pasted copy of my credit card statement states: 28/09/2018SPECTATOR AVANT DOO BE BEOGRAD £328.68 On spending an enormous amount of time trying to decipher why this increase occurred I realised this could be found on the first line of the Avis document (shown below) and the lines that followed it. It states: 1) PREMIUM PAKET 5 days @ 4317.86, 21589.30 plus 4,317.86 = 25907.16This is a FLAGRANT OVERCHARGE as it comes to circa £219 instead of the figure quoted by Auto Europe and used on my booking form of £86.71. It is a scandalous overcharge that requires reimbursement to myself. It also states:2) Prekogranicno osiguranje (Croatia insurance cover) ( 5 days @ 1523.95=7619.75 + 1,523.95 = 9143.70 which is more than the EUR 73.50 quoted on the Auto Europe booking form. It also states: 3) Licno osigranje putnika (personal passenger insurance) we never requested this and refused this option at the time of the booking. It looks like another con job addition of 2666.123....approx £23 in additional charges that we HAD NOT REQUESTED. Finally:4) The credit deducted for the £86.71 already paid to Auto Europe appears to work out at £20 less than I had previously paid to them......another con?? These overcharges add up to a total of circa £180 which by any sense of decency is an utter disgrace. One overcharge might be considered a mistake but when 4 overcharges occur then this makes one think that a deliberate attempt to extract money has occurred and it reflects badly on Auto Europe and AVIS. Can you please look closely into these overcharges or pass this on to the department that investigates such overcharges. I look forward to receiving reimbursement of the money incorrectly taken from my credit card in order that this will be an end to this deplorable incident. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BELGRADE, ZZ - Reviewed by DMITRY - 04 October 2018
" I was a bit concerned about the damage but AutoEurope/AutoRefunds insurance claim went very smoothly. Overall nice impression, would recommend Auto Europe to friends "
" overall very nice experience with Avis Belgrade (airport) but there was some waiting time during pick-up and drop-off because of only one manager at the counter. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NIS, ZZ - Reviewed by JAMES - 18 September 2018
" No comment. "
" The attitude of the main counter staff was abrupt and dismissive, and they charged more for the cross-border fee upon drop-off (approx. 24 euros) than they had quoted upon collection (20 euros). They ascribed the difference to an 'airport tax' but were unable to explain what this was. Also, they deducted this fee from the deposit credit card without asking whether this was my preferred method of payment (it was not). Otherwise, the car was well-maintained and the price was competitive. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by DRAGAN - 17 September 2018
" overall good experience "
" I found that amount of deposit needed, if no additional insurance is taken, is rather high - €1250 Due to an error with VISA card this amount could not be blocked and I therefore, unwillingly, had to pay additional amount of 117 when car rental was €66 I firmly believe that €1250 is too high as this could happen quite often towards the end of the month when funds are always the lowest and therefore this seems like an intentional trap for customers to fall into when they are left with little or no choice at all but to pay fully comprehensive insurance "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10