Auto Europe
- North America
- Central America
AVIS SOUTH AFRICA CUSTOMER REVIEWS
- 7.1
- 7.7
- 8.4
- 7.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS SOUTH AFRICA Car Rental Reviews
Average Rating for Avis :
PIETERMARITZBURG, ZA - Reviewed by HILARIO - 30 April 2025
" At Cape Town Airport we were given a Suzuki SWIFT than Renault . So much better than KWID. "
" in PMB for five nights. We had a Renault Kwid. Very unpleasant to drive - handled like a tractor. Took the car back four times to complain. On the 4th day we were given a VW Polo. Much better. We didn't expect to be charged for (1) a second driver because I was the only one who would drive the KWID (2) nor for filling the tank because we had to cross town 4 times to see if we could get a better car within the same category. Wasted some of our holiday driving across PMB to ask about a replacement. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NELSPRUIT, ZA - Reviewed by MARION - 23 April 2025
" Have used auto-europe for years, booked car rental while I was over in UK, and was taken to www.autoeurope.co.uk site. Was refused car rental at Avis office because voucher reflected an 'international rate' and not one available to SA residents. Nowhere does it state that the country of residence must be definedat the time of booking. Called Auto-Europe and was told I would be refunded money - but I was left with no car - so had to hire from another provider at a higher rate than I had paid. "
" The car rental was booked while over in UK. Was refused car rental on the basis that the rate reflected a booking only available to international visitors and not available to South African residents. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by LESLEY - 04 March 2025
" Auto Europe are always easy to deal with. Shame about some of their suppliers. "
" A small chip was found on the passenger door for which I have been booked billed. However, they are not responding to my requests for an invoice and the amount taken from my credit card is more than the amount they said it would be. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by WILLIAM - 21 February 2025
" Saved me about a third of direct hire cost. "
" Disappointed at cost. A 3 hour less hire period would have halved cost, that is booking with Avis.co.za. Honesty doesn't pay. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 11 February 2025
" Straight forward car hire with full documentation provided prior to pick up. "
" Avis were very helpful and delivered the vehicle to our hotel for a small additional fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HENDRIK STEPHANUS - 21 November 2024
" Hazzle free rental bookings "
" The final invoice received from Avis had an invoice amount of appr ZAR407.00 on it for "time and travel". Vehicle was taken and given back well within the AutoEurope voucher conditions. I did lodge a complaint with Avis. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SKUKUZA, ZA - Reviewed by GRAHAM ALEXANDER - 12 October 2024
" Good experience, car was excellent service good. "
" Very efficient at both pick up and drop off. Car was great and in perfect condition. Only concern as with all car hire is the insurance position very unclear what is covered by the voucher versus the offer at the desk "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ALFRED - 07 October 2024
" I am not very happy and await6 QAvis's advice re costs "
" they are seeking to penalise me for what they say is a dent on the rear of the vehicle. I cannot see it at all on the photos they sent. We picked up the car in the dark and returned it in daylight. When I returned the car despite looking very carefully I could not see what the returns folk were pointing at so I filled in a reporty saying so immediately. I am now being told that repair costs are to be advised. I am not happy about this. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by LAWRIE - 29 June 2024
" Good online service as always "
" Great service but could do with more personell on desk to avoid collection queue's "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by LAWRIE - 29 June 2024
" great ease of booking "
" Good service, but delays in a queue when picking up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALAN - 04 March 2024
" What was particularly good was the number of staff on duty to coup with the high demand on arrival day with Avis' Fast track system. Excellent ! "
" I have used a number of providers over the years and this was better than any that I have experienced at Cape Town. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JAMES - 19 February 2024
" Arrived one hour late due to traffic problems and was charged a extra day "
" Check in was poor, tried to charge me for items which were prepaid. Charged me for 2nd driver which I was sure was included in my booking. The car had literally dozens of small scratches and windscreen chips which were noted at the pick-up. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by SHEILA - 15 February 2024
" Unless this is resolved - I am very unlikely to recommend you to anyone - on the contrary - I would advise against based on this experience... "
" Very unhappy Have been sent an email by Avis advising they are about to deduct 3141.52 ZA Rand from my Credit Card when everything was paid upfront with yourselves before my departure. I have contacted both Avis in ZA about this and yourselves - but have heard nothing from either yourselves or Avis - save this request feedback automatic form!!!! See cut and paste from Avis email below! In case of any queries about the release of the authorisation hold, please contact your bank. Below are the values relating to your rental: Auth Code Auth Amount 016436 3141.52 Thank you for your valued support. The Avis Budget Team Please can you investigagte and come back to me? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ERNEST - 08 December 2023
" Excellent service with Auto Europe UK. "
" When I returned the car at the airport, The staff where only concern on finding a scratch or dent on the car , it's like vouchers looking a prey , I didn't like that. I felt like I was not customer anymore. I did sent you an email with Avis report for you to have a look. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ALAN - 04 April 2023
" None "
" No "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10