Auto Europe
- North America
- Central America
AVIS UNITED ARAB EMIRATES CUSTOMER REVIEWS
- 6.2
- 6.5
- 6.3
- 6.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS UNITED ARAB EMIRATES Car Rental Reviews
Average Rating for Avis :
DUBAI, AE - Reviewed by RYLE - 29 June 2025
" You never get the car you book and the categorisation is random based on provider. Left to luck of the draw i.e. what car is available, desk agent moods, etc. "
" Booked a car advertised but not part of the current fleet. Categorisation of vehicles in group not accurate luckily upgraded by local staff as vehicle was not available "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBAI, AE - Reviewed by DANISH - 27 February 2025
" . "
" Very easy to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by MICHAEL HEINRICH STEPHAN - 05 February 2024
" Easy to use and good prices "
" Very efficient, good pick up and drop off service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by ROBERT - 01 December 2023
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by SAMER - 18 November 2023
" Excellent value by AutoEurpe and Avis with quick turnaround time at both pickup and return of car "
" Very much appreciate the free upgrade I was given and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABU DHABI, AE - Reviewed by ASIF - 17 August 2023
" I ordered a mid sized SUV like a Mazda CX-5 but received a smaller compact Tiguan. Long wait to be served at collection and long wait at drop off too. They only have one computer and very busy. "
" I ordered a mid sized SUV like a Mazda CX-5 but received a smaller compact Tiguan. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
DUBAI, AE - Reviewed by EDWARD - 31 May 2023
" Efficient, reliable and convenient "
" Efficient, trust worthy and convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by ROBERT - 31 August 2022
" Great value "
" It was ok, though difficult to park at drop off as all bays full...... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by IMRAN - 28 July 2022
" The car was un drivable "
" The car was a disaster to drive. When I picked it up I heard the other agent speaking to colleague that the car is not in a great condition but they still gave me the car it was an awful drive and I wasn't even told that I can return the car fo another one. We ended up not using this much I was absolutely short changed. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ABU DHABI, AE - Reviewed by ROBERT - 18 July 2022
" Easy to use - great options, good prices, and no hassles... "
" Issues with key fob/car access, but apart from that all was good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by ZUBAIR - 05 December 2021
" Mt booking was showing in their systems as modified to a different time and length, which i did not do "
" Car condition was awful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by MOUNIR - 08 September 2021
" Very misleading "
" Avis was good, but the auto Europe contraxt was misleading. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ABU DHABI, AE - Reviewed by PARVAZ - 01 January 2021
" I was not able to pick up my car from the airport because of new regulations. I was not told about this at the time of booking or anytime leading up to the collection date. I was delayed by 3 hours and had to arrange alternative transportation. "
" I was not able to pick up my car from the airport because of new regulations. I was not told about this at the time of booking or anytime leading up to the collection date. I was delayed by 3 hours and had to arrange alternative transportation. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by FRANCISCO - 08 July 2020
" Can't find cheaper prices anywhere. "
" Everything went smoothly, besides the fact I tried to contact them multiple times on the pick-up day without any answer. The car was very dirty outside (dusty, which is "normal" in Dubai) and very stained inside on the matts and even on the seats. There was even an old hotel key card on the glove compartment. Still great value. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBAI, AE - Reviewed by MARK - 27 January 2020
" d "
" It took the desk at Dubai over an hour to give me my keys! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by SAID - 05 December 2019
" Not good "
" 1- was given smaller car than booked 2- was charged for fuel despite putting clearly on paperwork that tank not full when given to me 3- was asked to return car no later than 4pm despite reservation says clearly 8pm "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBAI, AE - Reviewed by JAMES - 12 September 2019
" Fine "
" It all went as expected except for the collection. They were very late and gave no explanation or apology, and I missed an appointment. The manager did waive the collection fee because of this. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by MEHMOOD - 18 August 2019
" Very friendly "
" Very friendly and very good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by YASMINE - 25 April 2019
" Negative "
" Refused rental.had to go with another rental company. Charged for nothing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by JULIAN - 09 March 2019
" All fine "
" All very well handled "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by USMAAN - 24 January 2019
" Terrible. "
" The worst car rental company I've ever booked. Staff are very bad, forceful and make lies in order to charge more money. Counter staff lied about mandatory charges but later changed his mind as we wanted to cancel. Demanded for extra £109 initially. Then the car we got given had all ants inside with spilt coffee. And thirdly, on return, the staff ripped rubber from the back seat thinking I'm not looking. But then forced me to sign and admitted he caused damage and not to worry as there will be no charge. Also spoke to supervisor who reassured me no charges will be made. I've just been charged on my card and I am furious at the conduct of this company. The staff there will destroy Avis reputation. I have video footage of condition of car too. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by DANI - 06 January 2019
" Clear instructions and explanation of insurance and fees "
" When we have arrived to the counter for car pick up, there was only one staff handling the Orlando with more than 5 clients waiting which took more than one hour to get our car. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by VLADIMIR - 17 December 2018
" Smooth check out process - although the message about the car being on request and the followup process was a bit flaky (there was no confirmation other than the voucher that the car was secured) "
" Local rules about credit card handling almost rendered the reservation invalid - deposit requirements seemed to only work with a full insurance weaver, or a pin on the credit card (which I had locked and while travelling could not recover and unlock). Staff flexibility at the desk made it all possible at the end! Problem was AVIS policy not staff! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by DR KHALED - 30 October 2018
" As I approached Dubai airport, I went to pick up the car key from Avis office and was surprised as they told me this insurance policy does not mean anything to us and you have to buy insurance & security policy from us!!!! the cost was around £330 (1600Dhram) or pay £284 nonrefundable!!! to cover the car body!!!!!. So I had NO choice BUT to Cancel the booking of Car As I felt that IT IS just FRAUD !! So on top of that, I will not be able to refund the £135 (the cost of the car which is according to the contact "A FULL PACKAGE INSURANCE" ) "
" As I approached Dubai airport, I went to pick up the car key from Avis office and was surprised as they told me this insurance policy does not mean anything to us and you have to buy insurance & security policy from us!!!! the cost was around £330 (1600Dhram) or pay £284 nonrefundable!!! to cover the car body!!!!!. So I had NO choice BUT to Cancel the booking of Car As I felt that IT IS just FRAUD !! So on top of that, I will not be able to refund the £135 (the cost of the car which is according to the contact "A FULL PACKAGE INSURANCE" ) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by MUSTAK - 09 August 2018
" yes would recomend "
" happy with the quality and service . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by ANDREW - 18 June 2018
" COMPLETE SCAM ! "
" I was told when i arrived in Dubai that there was an additional 500 Dhirums for insurance because i was paying with a debit card and 2000 in addition coming off my card which will be refunded in 45 days. I refused to take the car. This is not clearly stated in the T&Cs. are there is nothing about paying additional insurance if you have a debit card. So i took a car with hertz instead who are happy to take debit cards. I emailed your company twice to check i had not been charged (NO REPLY) I rang your company today to find out that i have been charged in full even though i did not take the car. I am starting a claim of fraudulent charges against your company now from my bank and will post all my experience on you tube on other social media. and the cheek is you took the money off my debit card ... This scam is shocking ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10