AVIS UNITED STATES Car Rental Reviews

MELBOURNE FL, US - Reviewed by JEFFREY - 08 September 2025

" None of this was autoeurope fault this was down to avis also they kept going on about addional insurance will never use avis again as i have always used in past but never again "

" Car not ready had to wait over half an hour then given keys and told was outside in a bay walked around in rain for 10 minutes before we found car which was in completley. Different bay "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

SAN FRANCISCO, US - Reviewed by DOUGLAS - 30 August 2025

" Auto Europe worked well price was excellent. Booking and process easy. "

" The pick up queue was over 45 mins - Avis understand how many people are coming to collect cars. Most people book and flights are coming in. Staff said this was quiet. Massively understaffed on pick up desk, not matching staff to bookings and allowing long waits after long flights. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by KENNETH JOHN - 19 August 2025

" N/a "

" We had booked a mini bus and when we router was nine for us We had to go back on Monday to get a mini bus, this took about half a day out of our holiday. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HELENA, US - Reviewed by IAN - 14 August 2025

" Poor experience as seen in comment above. Avis not very helpful to address my predicament. "

" Connecting flight missed in Seattle to Helena due to large queues at immigration control. Had to take flight to Missoula and then take Uber to Helena to get hire car. I phoned AVis at Helena from Seattle airport to see if I could pick up a car at Missoula and leave it at Helena but they said no as my booking was not direct to Avis but through Auto Europe. Eventually I got to Helena and got a car which had low tyre tread and vibrating rear brakes on braking. Expensive car so poor experience. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MELBOURNE FL, US - Reviewed by MICHAEL - 19 July 2025

" Easy booking with Auto Europe although dealing with Avis was stressful after a long flight. "

" Given a car with 7 seats but very little luggage space. Had to argue with the manager who said we would need to pay extra for an upgrade. After standing our ground he found a Traverse which we had paid for. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NASHVILLE, US - Reviewed by MUKESH - 18 July 2025

" Contacting Auto Europe some are helpful and some ain't. Now I am lost on what needs.tkbe done "

" Had a slow flat turns out to be a previously repaired puncher which should not have been repaired. So had to pay for that and contacted avis care service and they gave me a claim ref now when you email them they are not will to payback etc. and say the ref is incorrect. Trying to call avis also as they have charged me additional amount where it should have been a fixed fee. There is no mention about the payment would increase. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 5

MELBOURNE FL, US - Reviewed by ROSENA - 11 July 2025

" Would definitely book again "

" Collection was straight forward staff was lovely very helpful drop off was very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE FL, US - Reviewed by ROGER - 09 July 2025

" See comments in question 3. "

" Car had oily stains on driver's side doors and roof, could not be wiped off. Code numbers painted in white on door pillars, driver's side rear door had scratches on. Very slow puncture on rear passenger side which we had to top up immediately on collection and then during the rental. Been hiring for 30 years and this was the scruffiest car we've ever had. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by DAVID - 19 June 2025

" Quick , easy with no issues or any hard selling for extras etc "

" Everything went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JOHN - 17 June 2025

" Best price available and didn't have to worry about extras at the desk. "

" Very efficient counter staff who made the process seamless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by WAYNE - 14 June 2025

" fair price that includes insurance which is a must, never any issues with booking with avis or any other provider in the usa "

" All good, short wait for rep to obtain vehicle, excellent car provided easy to get out of rental centre and easy return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 08 June 2025

" Overall quality as expected - but spoiled by the long delay at the start of the hire "

" On arrival at Orlando we were met with a queue of nearly 50 yards long - took 2 1/2 hours to get car pick up - far too long - also only 3 staff on the 8 counters - and the system kept failing. Surely the demand can be anticipated for peak arrivals and staffed accordingly. There was also no seating adjacent to the AVIS counter. All this can be easily addressed. I have sent all my comments back to AVIS but have not received an acknowledgement or response. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MIAMI, US - Reviewed by DAVID - 31 May 2025

" Overall, as always, Auto Europe provides great value for money. "

" Very quick at counter. Nice clean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KANSAS CITY, US - Reviewed by TIMOTHY - 18 May 2025

" As above with Avis: When originally booking the vehicle, I only wanted a small, 'compact' car. Upon collection of the vehicle at Kansas City airport, I was told the 'compact' cars were only electric, and that's what has been set aside for me. I explained that an electric vehicle wouldn't work for the amount of travelling I had to do during my holiday. This was resolved by offering me another vehicle - which I had to pay an additional amount for! I was very disappointed with this, as I felt there was no indication at the time of booking the vehicle online, that my car would be electric! I would have appreciated some discount on this charge - or even the charge to have been waived. The vehicle were given 'in exchange' was dirty and not clean. I also had some tyre pressure problems during the rental period. "

" When originally booking the vehicle, I only wanted a small, 'compact' car. Upon collection of the vehicle at Kansas City airport, I was told the 'compact' cars were only electric, and that's what has been set aside for me. I explained that an electric vehicle wouldn't work for the amount of travelling I had to do during my holiday. This was resolved by offering me another vehicle - which I had to pay an additional amount for! I was very disappointed with this, as I felt there was no indication at the time of booking the vehicle online, that my car would be electric! I would have appreciated some discount on this charge - or even the charge to have been waived. The vehicle were given 'in exchange' was dirty and not clean. I also had some tyre pressure problems during the rental period. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ORLANDO, US - Reviewed by STEPHEN - 11 May 2025

" Zzz "

" 90 minutes queuing at Orlando Airport to collect the car. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MELBOURNE FL, US - Reviewed by MALCOLM - 11 May 2025

" Auto Europe very good to deal with would recommend "

" Avis staff on the reception were very rude no manners at all customers not treated very well, made to wait two hours for car. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MELBOURNE FL, US - Reviewed by ANTONY - 08 May 2025

" See 3 above. The rental cost me more in fuel costs I initially and holiday time to fi d another Avis provider "

" Orderedsmall car inadvertently given a petrol guzzling 8 seater truck as no other cars in stock. Had to take it reluctantly swapped it 24 hours and $17 later . Replacement car was the most damaged cat i have ever hired. Every panel scratched or dented. Warning lights on. Again told that's all that was available ans just faulty sensors. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by LLOYD - 08 May 2025

" Got a good price from Auto Europe and everything went very smoothly. "

" Everything went extremely smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DES MOINES, US - Reviewed by MARTIN - 03 May 2025

" Fine as usual. "

" Problems with voucher at check in due to Avis system issues. Took an hour to sort. Also didn't have requested class of vehicle, so had larger car than needed, but nice enough. Des Moines not the most communicative. Drop off staff excellent though. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by ANDREW - 27 April 2025

" See comments in 3 "

" The one chap that was on the desk was over run with people trying to pick up there cars it took nearly 3 hours people after us must have been longer and when we collected it it wasn't the car that we had hired but the car we did have was okay but had a small trunk "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by JUAN DAVID - 26 April 2025

" Easy site, best price by far. Great all around. "

" Incredibly easy. They respected by Presidents Club. Note that if you going to Florida ask them to remove the 67 USD auto tolls if you have an alternative. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN DIEGO, US - Reviewed by JOHN - 13 April 2025

" Auto Europe did everything as expected. Lots of email comms to ensure I was well prepared for a good experience. The experience falls flat when Avis "forgets" to return my deposit. "

" I have been charged $105.234 to my Amex account. This was supposed to be a security deposit that has yet to be nullified when the car was returned (intact,,,,which it was). Please have Avis return this "security" deposit "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

STAMFORD, US - Reviewed by JANET - 01 April 2025

" Would be helpful if the details of the premium insurance coverage appeared in full detail in the voucher for ease of reference "

" All good, friendly counter staff; Some trash in vehicle on collection and clearly hadn't been washed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by WAYNE - 25 March 2025

" I always use Auto Europe and have never had any issues with obtaining booked vehicles "

" high mileage, worn base model rv4, infotainement didn't work, worn out carpets etc, not what I would expect from avis "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

TAMPA, US - Reviewed by DEREK - 23 March 2025

" Pretty good,but I have a query re a charge to my visa which I will take up separately "

" Appeared to be a bit of confusion in the paperwork and Avis' request for feedback.These indicated a hire from and back to Tampa for four weeks.Hire was actually from Tampa drop off in Houston after six weeks.Some of ppwk correct ,some not.But does not seem to have been an issue. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MIAMI, US - Reviewed by JASON - 23 March 2025

" Auto Europe give good prices and a direct service to the supplier - no issues at all and used many times "

" Initial car allocated was old, high mileage and worn - was a Budget car and not Avis...... I complained and queued again and it was changed - however to an Intermediate class smaller but newer car... We accepted it and drove to the hotel. T( following day I went back again and complained at the Fort Lauderdale depot and that was a totally different level of customer care - they switched the car to a new standard size one immediately and it was great.... "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

RENO, US - Reviewed by BARRY - 20 March 2025

" Brilliant "

" Very good very helpful And a very smooth service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SACRAMENTO, US - Reviewed by ROBERT - 14 March 2025

" Good overall experience "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANTHONY - 20 February 2025

" Very good. "

" Extras cost more than I expected "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PALO ALTO, US - Reviewed by ASAF - 19 February 2025

" I recommend this site for anyone. Good site, good prices, let you make price adjustments if the price drops. "

" I ordered rav4 in picture but got got jeep on the same size, except that every thing was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by VICTORIA - 10 January 2025

" Ease of booking however disappointed with Avis and charges "

" 2 emails unanswered. I then chased by phone and was on hold 50 mins. Query was forwarded to US but have yet to receive a reply regarding an overcharge for fuel fill up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MIAMI, US - Reviewed by EMMANUEL - 22 December 2024

" let see if this is reseolved "

" My voucher from auto europe claerly says I have full CDW but now avos are asking fir my insurance details, I have tried to refer them to you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by VICTORIA - 13 December 2024

" Nothing further "

" Very good . They said I had an upgrade to a jeep Wrangler but it was rough and not to my requorement ( you live , you learn !) Apart from that all good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by NIRMALA - 12 December 2024

" Renting with Auto Europe does allow for better rates so from that viewpoint I am quite satisfied. "

" The vehicle was dirty with hard water stains on the mirrors and windscreens and the tyre lights came on on Day 2 requiring me to have to put air in the tyres. At one point the maintenance light also came on. I was also charged ~USD575 which is more than the GBP402 equivalent which I paid to Auto Europe. It is the first time I was dissatisfied with AVIS "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MIAMI, US - Reviewed by NIGEL - 02 December 2024

" OK "

" Awful pick-up experience. Rude and unfriendly staff and very long queue. Car received was in very poor condition. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by COLIN - 21 November 2024

" Due to break in at San Francisco we were given a replacement vehicle which was far better than first vehicle. Compliments to Pat at the SF depot "

" After 19 miles tyre pressure warning light appeared - pressure on one tyre was only 19 and others 26, well below recommended 32? "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BOISE, US - Reviewed by ANDREW - 11 November 2024

" Sneaky tactics for additional charges. "

" Always finding a way to charge 'extras'. Only chose Avis through lack of suitable alternatives. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PITTSBURGH, US - Reviewed by ANDREW - 02 November 2024

" Fine "

" All very good except that the young girl on the counter when we picked up the car had no idea about arrangements for road tolls - which added unnecessary stress. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALBUQUERQUE, US - Reviewed by ROSEMARY - 01 November 2024

" Straightforward process so long as you read the small print. "

" Car collection from the female Avis staff member in the car park (NOT the male Avis desk staff member) was highly frustrating and unsatisfactory. The first car we were allocated had not had its interior cleaned and had dog hairs all over so we rejected it. The second car she allocated was electric (she did not advise us of this, we only found out by discovering the charging cables and realising we could only fit one suitcase in the restricted boot/trunk space.) We knew the rural towns we would be visiting would not have fast electric charging facilities so we rejected this car too, at which point she retorted "well if you don't take this car it could be 30 minutes before another car is brought round". We said we'd wait, and she allocated a replacement car immediately! The third car was enormous (had three rows of seats!) and had an old pizza crust on the floor but keen to start our onward journey we took it anyway. The attitude of the female Avis staff member in the car park kiosk was dreadful, and hence our customer service experience was poor. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LARGO, US - Reviewed by MICHAEL - 31 October 2024

" No issues "

" Pickup from Largo went very smoothly and the guy on the counter was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by ALI - 22 October 2024

" Good service Clear But shame about the Avis car company "

" Long que with only two staff at counters The car I ordered was not available then told a similar one told to pick it up on location but none was there had to go back to discover they have got none at the same car for me at all ended up waiting again to be given a car rushed to was not cleaned well inside had to clean it myself all this took over one hour at least so not a smooth or efficient nor accurate service Now I will try avoid Avis at all cost if possible "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

SAN DIEGO, US - Reviewed by MARK - 22 October 2024

" Auto Europe was a good experience "

" The vehicle was rather old (over 50k miles) and had some faults, mainly the panoramic roof blind was not working and hung down to partly obscure the rear view. It would have been impossible to carry passengers without fixing it, but we could live with it. The drop off at LAX was a disaster, there were almost no signs to the new car rental center and the bus transfer back to the airport was terrible, they missed our stop and had to go around again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 4

HOUSTON, US - Reviewed by STEPHEN - 14 October 2024

" Easy booking and cheap prices marred by Avis incompetence "

" No cars available for 2 hours had to wait after a long flight waiting for valet to clean cars no updates from counter staff who just sat there chatting amongst themselves. Very disappointed with a company like Avis and would never use them again. We used Alamo 2 weeks earlier at the same airport with no issues "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

SANTA ANA, US - Reviewed by SIMON - 13 October 2024

" All smooth no issues "

" Quick and easy pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WALNUT CREEK, US - Reviewed by DAVID - 09 October 2024

" Good Value positive experience "

" Staff very Helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MIAMI, US - Reviewed by JASON - 06 October 2024

" Not always the cheapest out of the top 5 big renters - however having * tried them all 8n the pas5 2 years they are the better one "

" Excellent service by Avis - class leader of the car hire agencies by far. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by MARY - 05 October 2024

" Everything was great apart from having to add 2 additional drivers separately and an unexplained bill from Avis. "

" We knew we had to pay for the 2 additional drivers (65 USD each) at the end. However, when I returned the car, there was no-one available to finalise the paperwork and I was sent an email receipt for $170.06 ($40 higher than it should have been. I go no response from Avis when I messaged them online. Is there anything you can do about this excess charge? "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE FL, US - Reviewed by KENNETH - 04 October 2024

" Always use auto Europe "

" After 9 hour flight had to wait nearly 2 hours before the car was ready So as you can imagine I was not too thrilled "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RAPID CITY, US - Reviewed by STEVEN - 02 October 2024

" Great staff "

" Excellent service and great car for the trip "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WALNUT CREEK, US - Reviewed by DAVID - 01 October 2024

" Staff very helpful "

" Customer focused staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by WILLIAM - 30 September 2024

" I'm not sure,we contacted yourself (Rick)to cancel the car due to our flight be cancelled re Hurricane Helene and the charges have still gone thru,we had paid for the insurance... "

" Can't answer any of the above as our flight got cancelled due to Hurricane Helene...and we didn't pick the car up.... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RAPID CITY, US - Reviewed by JAMES ANDREW - 30 September 2024

" I am concerned that Auto Europe have no or little knowledge of the vehicles which are being rented by companies they represent. "

" 1. the SUV we booked was not available, offered a saloon which was not acceptable. Offered an acceptable vehicle and advised it would be a 5 - 10 minute wait. It was actually 45 minutes. Staff were not very helpful when we queried the wait. 2. Within a few days, there was a warning message that the windscreen washer reservoir was nearly empty. Surely this should have been filled before handover. 3. Several days later there was a warning message that an oil change was due. This involved phone calls to ascertain it was OK to drive until the return date. Again surely this information should have been available to AVIS in advance of the hire period and dealt with accordingly. 3. The vehicle broke down mid hire. It took a phone call of 2.5 hours to organise and the complete the paperwork for the replacement. This was an excessive amount of time ( this was due to the process not the the call handler who was very helpful). Initially we were told we would be driven to the nearest airport to collect a vehicle, a journey of 3.5 hours each way, plus a wait of 3.5 hours for the driver to reach us. Eventually, it was agreed the vehicle would be delivered to us at the same time as the original vehicle was collected. 4. The replacement vehicle averaged 21.5 mpg compared to 31.5 mpg of the original vehicle. Obviously this was an unacceptable additional expense to us. 5. The tyres on the original vehicle were a disgrace, very little tread which was obviously a concern when travel on designated roads with a gravel surface or covering of snow. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 5

HOUSTON, US - Reviewed by WILLIAM - 29 September 2024

" Great car hire with great insurance cover at a competitive price. "

" Efficient service and great vehicles at a competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by JONATHAN - 22 September 2024

" Felt I was getting a third class service because I wasn't a direct customer "

" The Avis vehicle was in horrendous condition, 81k miles, badly scratched all over, central locking not working. I was actually challenged by the Avis staff at drop off because they didn't think it was a rental vehicle! Never again and it would make me reconsider using Autoeurope as they seem to give voucher customers whatever rubbish is laying about "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LOS ANGELES, US - Reviewed by ROB - 01 September 2024

" As set out above specifically booked a 7 seater but were told Auto Europe had only booked a 5 seater. "

" Not great. We had specifically booked a 7 seater and was this ld that we could only have a 5 seater. No due if fault of Avis or Auto Europe. Car not particularly clean, pile hasn't been checked and made odd noises/shook occasionally. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TAMPA, US - Reviewed by CHRISTOPHER - 28 August 2024

" It was okay the previous 3 weeks was with Budget (same company) where the car was very good but they just ripped us off over toll chary "

" Windshield leaked when it rained hard which was often "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MIAMI, US - Reviewed by MICHAEL - 12 August 2024

" All excellent "

" Everything went very well - thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by BRUNNO - 07 August 2024

" I have sent you several emails with no response. I had a terrible experience this time and will likely not use you again. Please refer to my emails to understand the issue. If I don't get an answer soon I will contact BBB "

" Terrible experience "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by SEAN - 31 July 2024

" Easy and painless experience. "

" Efficient pick up and drop off. No issues at all. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by MARC - 15 July 2024

" Any Auto Europe customers of Avis at LAX should be alert to additional services (e.g. RSN roadside assistance) being added to their bill without asking the customer first whether they want them. "

" On returning the car I was surprised to find Avis retained $98.72 on my deposit for a RSN service (roadside assistance) which I did not ask for at pick up, and it was not made clear it was being added to my bill. I am now in dispute with Avis trying to seek a refund. It is unacceptable in my view to add an optional charge to the bill without discussing it with the customer first. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 2

SALT LAKE CITY, US - Reviewed by KEVIN - 04 July 2024

" Summary...very long wait in a queue on collection Low spec vehicle for the price No satnav included (enterprise includes this at no charge) Additional one way fee charged ( enterprise did not make a one way fee charge) Avis were poor value and poor service compared to enterprise . "

" on collection,a one hour wait in a queue because only 1 member of staff on the desk very poor.Poorly spec'd car ,no satnav.Prior to this rental I hired a car from Enterprise which was a better vehicle ,fully spec'd and had satnav at no additional cost.In addition I was charged a one way fee of $100 for dropping off at a different location than collection point. Enterprise did not charge me a one way fee and the 2 weeks rental was cheaper.Hence my low ratings for Avis.Very poor service and low spec vehicle for a higher rental cost. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FRESNO, US - Reviewed by BEN - 30 June 2024

" The inability to make changes to reservations after they are placed is severely lacking. I simply wanted to change drop off location to the same location I picked up. "

" My Ford Edge was not in good condition; it consistently veered to the left, had intermittent starting issues, and the main display screen often failed to activate upon starting the vehicle. This required frequent resets to use the navigation system or stereo. Additionally, there was a noise at higher speeds that suggested a loose panel underneath the car. Overall, the quality of the vehicle was below expectations. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SARASOTA, US - Reviewed by RICHARD - 11 June 2024

" ljshlfvkahd/;ihbv'aioehb "

" Collection was easy although no choice of car was offered. Car windscreens were not clean and the wiper blades were almost life expired. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 7

PHOENIX, US - Reviewed by CATHERINE - 06 June 2024

" You found a competitive price and communication was clear and frequent. However your supplier (Avis) in my opinion badly let you down in terms of the quality of vehicle and the in my opinion covert upselling at the desk. "

" The car condition was below expectations and approaching 60K miles so the service light was constantly notifying the driver. The carpet was worn and the seats stained. I picked the rental car up early and was upsold into purchasing an extra day - it would be preferable if the Avis representative could consider visitor's journeys, time differences and generally feeling dazed and not try and offer upgrades without stating upfront that there is an extra charge instead of giving in my opinion the 'complementary upgrade' impression. Incidentally I returned the car well before my original date of return so I hope the additional day I was persuaded into accepting was removed from my charges? Difficult to see on the invoice - which could be made clearer for the hirer! Finally, I completed in advance paperwork to facilitate a smooth pick up, but it took an hour of waiting in a queue post 11 h flight to get to the desk to pick the car up. I've never had to wait so long! It was holiday weekend so consider more staff at these fixed dates! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 2

NEW ORLEANS, US - Reviewed by DAVID - 22 May 2024

" On the whole good but we were charged an additional £17.94 by Avis but am unsure from the documents why. "

" The car was not as we had booked we wanted the size of a Ford Edge but received a Buick Enclave which was much larger and less fuel efficient. We covered 2000 miles so paid more for fuel than anticipated. The car had already covered 18000 miles so we put the mileage up to over 20000. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by NIGEL - 20 May 2024

" Booking very straightforward "

" Florida car hire cost has increased significantly in last year or so probably doubling. It is now a large part of a holiday cost. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MARGARET - 08 May 2024

" The agent who gave us the car, did not give me her full attention as she was also on her mobile with a personal call via ear buds, I asked her twice there are no charges and she confirmed no, we returned the car full as per agreement and have been charged for a full tank, luckily I took a photo to confirm this and awaiting their response and hopefully a full refund, will never choose Avis again ever if they are cheaper "

" Brought the. At back full as per agreement and they have charged for fuel, never had this option to return empty , we are currently disputing this charge with them direct "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

LOS ANGELES, US - Reviewed by PETER - 06 May 2024

" Helped secure.a competitive price,, but the hire company still charged more at the desk for things that should have been included "

" For peace of mind I booked the whole zero excess package, but then at the Avis counter I had to pay an extra £200+ for breakdown insurance. Surely if I hire a car & it breaks down, it should be Avis responsibility as in essence they are supplying a faulty product. Also I have not had my car & fuel deposit returned to my bank account yet . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWARK NJ, US - Reviewed by LAMA HEWAGE SUNIL - 27 April 2024

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN DIEGO, US - Reviewed by THOMAS - 23 April 2024

" See above "

" Having arrived at the car rental facility following a long haul flight, I didn't fully check the invoice and afterwards realised that extras had been added to the final bill that I didn't request or wanted (roadside assistance and personal liability). "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by SIMON - 21 April 2024

" The service I receive from Auto Europe has always been good. "

" I colled the 1st car from LV, this car was never checked and the windscreen wipers did not work. When I called Avis they wanted me to drive from Flagstaff to Phoenix. However this was not possible as it was about to snow or rain. I got the second car from Flagstaff airport, this car has bauld tyres, I did not initially notice as it was snowing, the tyres were so bad you could see the wire. We finally got a car from Albuquerque airport. None of these cars are cleaned properly and I found previous rental agreements in all three cars. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LOS ANGELES, US - Reviewed by PATRICK - 16 April 2024

" Great experience with Auto Europe "

" The car was a bit dirty but otherwise it was overall a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MELBOURNE FL, US - Reviewed by SAINTLY ROY - 04 April 2024

" I have always used Autoeurope. Never had any problems .You pay for all your needs when you hire through Autoeurope. "

" I was a bit disappointed, with how long I had to wait, to collect the car, due to only one staff member at the counter. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ALAN - 20 March 2024

" Booking wit Auto Europe was easy and quick. The deal with Premium Coverage Insurance was good value for money and provide reassurance that unexpected extra costs from excess charges would be avoided. "

" Long wait in the queue at Check-in. Despite completing on line Precheck with promise that there would be no delay, there was no Precheck service. Counter staff were unconcerned by customers' queries re length of delay. Not what you want after a long flight. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ELSPETH - 11 March 2024

" Have used Auto Europe on many occasions and have always received excellent service and value. Knowing no unexpected add ons is very reassuring. "

" Ordered a midsize car were offered upgrade to 4x4. Seemed like a good idea, but be careful ours turned into a Buick enclave. Lovely car but very low mpg. Be warned. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AUSTIN, US - Reviewed by JUSTIN - 08 March 2024

" I feel as though I have spent two weeks driving around Texas fearful that drivers of larger vehicles all around might not notice us, and constantly struggling to fit our bags into the tiny boot space. An upgrade to a larger car would have been acceptable of course, if only the vehicle could have been appropriate for just two adults and had functioning GPS. You are not serving your customers with any kind of respect. "

" No car of the category requested was available. We were offered an upgrade to a gigantic Chevrolet Suburban or Ford Expedition, but my wife felt she could not handle these. We took one anyway, but the GPS didn't work. There were no GPS add-ons available, although we had requested one. The only car with functioning GPS was a tiny BMW X2 so we had to take it. It was too small for the distances we had to drive and hardly took our two suitcases. We managed, but this was not what I had paid for. The young man trying to look after us wrongly registered us as having hired the Suburban. There was a lady there who was more helpful, but she could not wave a magic wand and produce the kind of vehicle I had booked and paid for. After a 22-hour journey to reach Austin this was not a happy experience. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by MICHAEL - 15 February 2024

" You have done nothing about our complaint. "

" As we have emailed you. A two hour wait to collect the car. Then told your insurance was not good so had to take more out. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by KENNETH - 04 February 2024

" Efficient "

" Excellent sevice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW ORLEANS, US - Reviewed by ELIZABETH - 15 December 2023

" Queried extra charge from Avis through Auto Europe. I usually had to remind Auto Europe to get a reply, but at least they did reply to emails and answer the phone. "

" Was charged extra by New Orleans Canal Street office for breakdown cover which was not even discussed with me. No joy querying it through Auto Europe so wrote direct to Avis. It was clear from their reply that they had not even read my email. Will give up now, but will avoid using Avis in future. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MIAMI, US - Reviewed by JOHN - 08 December 2023

" Smooth experience, all aspects good "

" Pick up, drop off, car condition and transfer to Miami port all perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPERVILLE, US - Reviewed by SIMON - 06 December 2023

" Easy booking process. Great rates. Good flexibility "

" Great service both at pick up and on return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by PHANI KUMAR SUNDARRAM - 29 November 2023

" Don't buy insuance wih auto Europe "

" I had to buy Insurane with AVIS seperately. The said the insuranCE PURCHASED THROUGH THIRD PARTY DOES NOT COVER FULLY "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DETROIT, US - Reviewed by NEIL - 24 November 2023

" Always excellent pricing and selection. "

" Car was dirty and smelled... "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ATLANTA, US - Reviewed by ALAN - 20 November 2023

" See comments above "

" I was charged 45 dollars for auto toll payments which I did not request. I had to sort this with customer service afterwards. Ruined a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MELBOURNE FL, US - Reviewed by MARTIN - 08 November 2023

" Great experience overall. "

" Great experience overall. Very helpful counter staff. I pre-paid for an additional driver during online check-in as it was not clear this was already included free of charge. Ideally would have had more time at drop-off to discuss/understand bill. Would also be useful to have direct phone number for the Melbourne airport desk (we lost a passport and it was difficult to get through the AVIS customer service line to be able to speak to the airport AVIS staff) "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

RALEIGH, US - Reviewed by RICHARD - 06 November 2023

" Auto Europe are an effective and efficient company from which to rent a vehicle. "

" This was by far the worts car rental experience I have had for many a year. I declined 3 vehicles for safety reasons, one of the vehicles was so bad that it should not, in my view have been on the road. I finally took a Toyota Corolla, I found the steering was out of alignment and the steering wheel off centre. The staff were rude and could not careless. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

WASHINGTON DC, US - Reviewed by MICHAEL - 01 November 2023

" As above "

" 2 Avis offices at Dulles airport, so had to guess which one to go to. Had checked-in in advance, but not a straightforward pick-up. Receptionist said booking had been cancelled and wanted me to make a new booking - not helpful. I said this was unsatisfactory as I had checked-in, Eventually supervisor found that booking had been cancelled but a new one created. Tyre warning light lit when I drove away. I checked tyres the next day and found them under-pressure so increased pressure and warning light went out. Washer liquid ran out after a few days. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOSTON, US - Reviewed by BRENDA - 30 October 2023

" Auto europe very good "

" queued at the desk, then queued again waiting to be actually given a car "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MELBOURNE FL, US - Reviewed by PAUL - 26 October 2023

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by DAVID - 24 October 2023

" Excellent and simple service "

" Very speedy and sorted in minutes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by JASON - 22 October 2023

" Simple & easy booking, discounted rates and direct to the main agent - my go too supplier is Autoeurope for all my rentals. "

" Always try to use Avis - excellent service and quality cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWARK NJ, US - Reviewed by ELI - 15 October 2023

" Long term experience I am happy with Avis "

" We booked a mini SUV. Instead Avis handed me a huge Ford Expedition, the largest SUV available. I insisted that it will get replaced with a reasonable sized SUV. Eventually it was replaced with yet another American SUV. Most people would be happy, I was not. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 3

ORLANDO, US - Reviewed by STEPHEN - 13 October 2023

" Have used Auto Europe many times without any problems "

" The Avis ladies were very helpful friendly and professional. This making the whole process easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by NEIL - 04 October 2023

" All good and efficient "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by SUSAN - 04 October 2023

" Very happy to continue using Auto Europe "

" AutoEurope is excellent, my problem was with the Avis Agent at the airport at pickup. He didn't understand that we had paid for the gold package, he said he could not provide us with the paid for GPS as they were broken, he said he will put a note on the account for us to receive a refund and then charged us $17 a day for a tablet with GPS, he said we were to return the car full of petrol even though we had paid for it. We did take it back full at drop off, this Avis service Agent was brilliant and apologised for the service given to us, he wiped off the cost of the tablet and refunded us the full tank of gas. So eventually I was pleased. Why the airport agent would not honour our package paid for, I don't understand it, maybe he was just trying to make extra commission but he would not listen and I just had to sign for the extras, I did contact Avis customer service and they said to wait until I returned the car and they would support with sorting the problem out if it was still not resolved "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SEATTLE, US - Reviewed by ROBERT - 28 September 2023

" Very simple and easy to use. Communicated well. "

" Hired a medium sized SUV for our road trip around the Pacific Northwest from Seattle. We were given a GMC Terrain which was a great car. Wanted to pick-up in the centre of Seattle and drop-off at the airport, which I don't believe actually cost us any more. Went for their CDW insurance as it worked out very close to what buying a separate single trip policy would have cost. Also pleasantly surprised that we did not have to pay extra for my wife to also drive. Only slight grumble is that the car was not ready when we arrived at the booked time and had to wait around 30 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MYRTLE BEACH, US - Reviewed by TRACEY - 20 September 2023

" Overall very good - would use you again "

" Very easy check in and returning the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by DAVID - 21 August 2023

" Cheapest rental again "

" Perfect, straight forward with no hassle and speedy deposit refund "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ST PAUL, US - Reviewed by RAYMOND - 12 August 2023

" Easy booking experience with auto europe . Their all inclusive insurance covered everything, however beware at your chosen rental agency counter as they are often unaware your policy covers everything and will try to sell you additional insurance "

" Lacking staff in busy periods "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by WAYNE - 03 August 2023

" Was easy and rates were good "

" It was a terrible vehicle and not in the class ordered but I have received compensation from AVIS "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

SEATTLE, US - Reviewed by ADRIAN - 23 July 2023

" No criticisms of AutoEurope but Avis experience was poor so difficult to recommend overall. "

" Preselected car type (SUV) was not available at branch, and only options were minivan or pickup, neither of which were suitable. No help provided in explaining how the car operated (hybrid). Parking lot for drop off very difficult to park car in due to large size of minivan. Manager at drop off (Abbas) was very helpful, which is the reason we have not given Avis minimum scores. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 4

SANTA BARBARA, US - Reviewed by GORDON - 22 June 2023

" I would recommend as overall, good experience. "

" Overall the experience was very good. Your staff in Santa Barbara airport were lovely and really helpful when we needed a bigger car. The staff at LAX weren't quite so helpful but I understand I did the wrong thing so not their fault. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

RENO, US - Reviewed by ANTHONY - 18 June 2023

" Auto Europe no issues "

" Expensive car seat, slow service at counter, and car not near ready. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by JOHN - 12 June 2023

" I wait to see how Autoeurope will recompense me for AVIS's poor service "

" AVIS at LAS did not supply the SUV I had contracted for with Autoeurope. Apparently, they had no SUVs at LAS not did they have any at AVISFlagstaff. The upshot was that without high wheel base vehicle we were unable to visit a number of the National Parks site on our schedule. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEWARK NJ, US - Reviewed by ENDA - 02 June 2023

" It's the second time I have used AE . Both experiences have been great. Both online and enquiry made over the phone "

" Avis put 120 dollars on the bill for liability insurance. I did not notice this after the long flight and it is my responsibility. I had told them the EPASS was the only extra I wanted. I will not let this happen again "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by ANDREW - 30 May 2023

" Happy with Auto Europe.. not so happy with Avis "

" On arriving is LAX the lady at the Avis counter was initially friendly, but added some charges for airport fees, which when I got home and checked agreement, I'd already paid for this. So there was £26.57 extras I shouldn't have paid. There was a lot of pressure to add extras at the counter. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by STEPHEN - 27 May 2023

" It was ok "

" Car was washed but not leathered. hence it was wet and as soon as I drove out from Vegas in the dust the black car looked filthy. Although the inside was clean the rear of the SUV was not cleaned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SAN FRANCISCO, US - Reviewed by MARK - 23 May 2023

" Easy pick up and drop off but terrible car and took some finding as not in correct bay! "

" Good staff but car wasn't in parking bay as told, car in very poor condition Dirty, Scratched even rust spots! "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CHICAGO, US - Reviewed by MARTIN - 23 May 2023

" Returning customer so clearly happy with the service provided! "

" Helpful and efficient. Very pleased with vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by DOUGLAS - 18 May 2023

" Always my go to. Issue is with Avis. "

" Overcharged me. Am in dispute. Took the voucher costs off a whole heapnof other charges including refuel when I had fueled the car. Annoying. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LOS ANGELES, US - Reviewed by CHARLES - 17 May 2023

" They refused yo honor your reservation. Still waiting for refund. Have used you before without issue. "

" They refused yo honor your reservation. Still waiting for refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TAMPA, US - Reviewed by RODERICK - 10 May 2023

" Easy booking process, clear info, good pricing. "

" The car Avis provided was quite dated and high mileage. On the way to Orlando discovered the car was making strange reverberating noises. Swapped the car in Kissimmee, unfortunately also an older car. When returning the car at Tampa Airport, noticed many much newer, much better vehicles. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 1

SAN FRANCISCO, US - Reviewed by SEAN - 01 May 2023

" See (3) "

" Disastrous pick up, car in bad state with scratches, dented number plate and back window that wouldn't close (after 2 hr wait for pick up). Car changed and all went well after a bumpy start. Drop off easy. Would rather pay more and go to an operator with less customers (Europe car, National and Hertz counters empty) "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 2

MELBOURNE FL, US - Reviewed by IAN - 28 April 2023

" N/a "

" Very quick and easy pick up... "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LOS ANGELES, US - Reviewed by IONUT ALIN - 16 April 2023

" I think you should explain much better and clear extra potential charges that a customer can face. "

" After we arrived to pick our reserved car type Avis didn't had anything available in that category so they offered me something smaller and promised me a $120 refund and free gas. I've been asked to provide a credit card from where they can get $250 deposit. I returned the car without any problems and empty tank as we agreed but I've been charged extra $290 on top of what I already paid for charges and gas. Very disappointed, stay away of them! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MIAMI, US - Reviewed by DEREK - 31 March 2023

" Terrible. Complete rip off and no response to my complaints by phone and email. "

" Signed me up for expensive toll option and them to refuel the rental car on return. Both of these options I declined at the Miami desk. They are hustlers taking advantage of tired travellers. My advice to anyone is get a friend or partner to get their phone out and record the interaction with the agent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LOS ANGELES, US - Reviewed by PAUL - 31 March 2023

" Overall good usual trying to up sell you extra insurance etc even though its included "

" Overall good drop off OK "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 9

SAN DIEGO, US - Reviewed by GERALD - 27 March 2023

" Bad experience with return of car. "

" I returned the car on time and with a full tank of fuel. Nothing was said when I returned the car but i have subsequently received a bill for $250 . I am awaiting a response to my query as to why I was charged extra. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 9

DENVER, US - Reviewed by JEREMY - 25 March 2023

" Better than Dollar or Thrifty ! "

" nearly new car and good service. Drop off chaotic but friendly. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MIAMI, US - Reviewed by LYNNE - 14 March 2023

" I find autoeurope very good but there are hidden charges from the car hire companies when booking via a third party. I will probably book direct next time. I also booked a premium insurance only to find out this wasn't the case on arrival. I basically didn't get what I booked and paid more for it. "

" I was charged an extra £171. E-receipt is still unavailable for me to view. I've no idea what this charge is for nor did I agree to it. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 5

SCOTTSDALE, US - Reviewed by RANKIN - 05 March 2023

" I have nothing negative to say. My rental car was just as I wished and a dream to drive. "

" I would be more than happy to rent a car from this location again. Very attentive and helpful pleasant agent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by DAVID E - 03 March 2023

" Complete lack of support with the problems we encountered "

" Already spoken with customer service but nobody really cares "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

NEW ORLEANS, US - Reviewed by STEVE - 28 February 2023

" Autoeurope have always been competitive "

" Concerned on arrival told there were no vehicles available & we would be sixth on the list for a returned vehicle. As it turned out we were only a few minutes late from our preselected time but the guy who had selected 0800 was not happy at 0930! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by MARK - 21 February 2023

" Good "

" Been charged an extra without an explanation "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SAN DIEGO, US - Reviewed by GRZEGORZ - 30 January 2023

" Please let me know why $99 was taken from my deposit. I will be very grateful for the information. "

" Please let me know why $99 was taken from my deposit. I will be very grateful for the information. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PHILADELPHIA, US - Reviewed by CAVAN - 19 January 2023

" Unsafe car should be called rent a wreck "

" Car was a complete wreck ... been in an accident badly repaired totally unsafe to drive you should be ashamed to promote AVIS "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by OLEG - 02 January 2023

" Everything was excellent "

" Everything was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by VIVIEN - 21 December 2022

" As above "

" The desk agents faked our signature for lots of additional extras when we had to return to change the car as it had a check engine light. I saw an additional $300 charge on my card which I had to argue with them to get removed. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CONCORD CA, US - Reviewed by KEITH - 10 December 2022

" Good price but directions to avis office needs improvement. "

" Need to improve app connectivity. Booking did not show in app until booking completed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JOHN CHARLES - 05 December 2022

" Overall it was excellent apart from the AVIS experience at Atlanta. I was confident that the website had told me all I needed and I suspect it did! AVIS told me otherwise :( "

" The collection at Atlanta was disappointing for two reasons: 1. the waiting time and 2. the agent trying to sell extras and then telling me that my son aged 24 could not be added as a driver even though the website had told me he could be at a cost of 27 dollars per day. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BOCA RATON, US - Reviewed by MICHAEL - 03 December 2022

" Great "

" Great experience no hidden charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by DAVID - 01 December 2022

" The experience was good. After trying other companies, which had left me in doubt, Autoeurope were clear about the insurance, prompt with the confirmation and voucher - overall felt reliable, safe and secure. "

" I';d looked at other hire companies. A primary reason Avis felt like a good experience - which it was - was the fact that autoeurope have included the essential insurance in the hire - insurance in the USA is a minefield and to have the peace of mind that everything was taken care of AND Avis did not try to sell anything more at the counter. I was able to drive away and drop off without worry - Avis felt like they were fair and had scruples. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SAN ANTONIO, US - Reviewed by JOHN - 29 November 2022

" Good deal. Good service. "

" Friendly quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by NICOLA - 28 November 2022

" Ok "

" Preferred vehicle not available "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by PETER - 22 November 2022

" Very good "

" All good, will book again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by CHRISTOPHER - 22 November 2022

" Booking ok let down by Avis "

" Big queue at Tampa and even though I had pre registered they took all my details again. There were 4 staff at the beginning and even though there was stall a long queue 2 left making the waiting time even longer! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by SIMON - 17 November 2022

" You're okay, it Avis that weren't great "

" Booked top end car, got a pickup truck! Despite filling out numerous Avis QuickPass forms, none of their staff had ever heard of it, and no booths/terminals for it. So a total waste of time. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 6

LOS ANGELES, US - Reviewed by GARY - 14 November 2022

" I've used Auto Europe a lot of car hire and will continue to do so however I'm disappointed that my experience with Avis wasn't a good one. "

" Whislt I was initially happy with the rental cost, Avis added breakdown cover without my knowledge to the bill and it wasn't until I got back and checked that it was added as an additional expense and by which time was too late to cancel so I ended up with an extra charge of around £80 which wasn't needed as I took the premium package with AutoEurope. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by CHARLOTTE - 10 November 2022

" Good service and drop off. Poor quality sat nav "

" We had an issue with the sat nav as it didn't have the original cable and the battery kept dying which was very inconvenient! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by KRISTI - 07 November 2022

" - "

" - "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROSEVILLE, US - Reviewed by HILLARY - 05 November 2022

" Quick, easy. Great service! "

" Quick, easy. Great service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by BARRY - 31 October 2022

" Your busines model is good but doesn't allow for local providers doing there thing, more clarity required re what has been paid for up front. "

" we had booked a one way fee included in the amount paid but were then charged an additional $116 without any communication afterwards, this is now being sorted but has taken a lot of time, and together with the $250 deposit not being removed promptly caused our debit card to overrun funds and unnecessary credit card charges being incurred. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

DALLAS, US - Reviewed by MARK - 31 October 2022

" Overall the experience was good and I'll certainly be using autoeurope again "

" Although I'd pre-booked there was still a hold up at the collection desk as the operator needed to consult with the supervisor regarding the booking on their system. The car had some scuffs that I took photos of (although no one seemed bothered about) but was easy to use. Drop off was quick and other then a check of the mileage I had no interaction with Avis staff "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by SATYAM - 27 October 2022

" Very poor. Dirty and unsafe car. "

" First car they gave me was the wrong size. Then second car provided had the correct seat sizes. However I was quoted for a Ford Expedition, which is a larger 7 seater. I was given a smaller 7 seater. Also was filthy in and out. Not been cleaned from previous renter. Also had damage all round the car. Wheels were bald and no washer fluid in the car. Absolutely horrible car to rent due to the issues mentioned. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

DENVER, US - Reviewed by STUART - 20 October 2022

" Auto Europe are excellent, answer phone when required. The rental companies vary so much in service levels ie Sixt are rubbish and close their desks despite knowing customers are arriving ! "

" Car was a bit scruffy, rear boot seal was ineffective so constant noise. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LAS VEGAS, US - Reviewed by NIGEL - 18 October 2022

" Nice car and easy to drive, was a bit dusty/dirty inside but no major issue. Very good staff at collection. Easy drop off process. Well priced compared to competitors. "

" The person I saw at collection was very friendly, happy and professional and made it all a breeze. A credit to the company! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOSTON, US - Reviewed by ANTONY - 14 October 2022

" This is the third occasion that I have used Auto Europe, the company is straightforward to deal with and offers good value but is very dependent upon the level of service and quality of vehicle supplied by the companies that it arranged it's cars through. "

" This was in a number of ways a disappointing experience, on the plus side the car supplied was ideal in terms of size and economy but had done almost 25k miles and had clearly been well used and appeared to have been poorly maintained, the cruise control was inoperative, and the engine management computer intermittently indicating that the grill shutter was not working and that the tires may have been under inflated. These warning messages were disconcerting. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MONTEREY, US - Reviewed by WILLIAM - 13 October 2022

" Always easy to book with competitive rates "

" Streamlined pick up and drop off. Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ATLANTA, US - Reviewed by GARY - 11 October 2022

" Avis is not a premier car hire company. They are rude and once in receipt of your credit card overcharge illegally in my opinion. And don't care. "

" Never been treated as a customer like this by any company ever. 3 hour wait for car car damage and told tough luck. Overcharged appalling service. This reflects on Auto Europe "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

CHICAGO, US - Reviewed by SUSAN - 11 October 2022

" shocking never use again and fortunately have a high number of contacts on network and will ensure they dont use either STILL 204 POUNDS OUT OF POCKET !! "

" appaling had nothing but problems since arrived home been overcharged for petrol which has now been refunded and sent a bill for 22 pounds after the car YOU provided was unroadworthy and had to get it repaired since having trouble getting reimbursed "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 1

SAN FRANCISCO, US - Reviewed by ERHAN - 10 October 2022

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

AUSTIN, US - Reviewed by NOEL - 10 October 2022

" The brakes problem limited the use we could make of the car "

" I was disappointed that the vehicle provided had a brake fault which caused serious vibration every time the brakes were used. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ORLANDO, US - Reviewed by SARAH - 30 September 2022

" Just very friendly and helpful and was just really quick and easy "

" They were just really friendly and were not pushy with any extras etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by NICHOLAS - 27 September 2022

" I like the way you can rebook when the price changes. Have used several times. "

" Not a very good experience, very poor customer service from start to finish. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SAN FRANCISCO, US - Reviewed by COLIN - 21 September 2022

" So far neither Avis or AE have refunded the additional driver fees so I am very unhappy. "

" The quote from Auto Europe included a free additional driver and all optional insurances. Avis said that this was not possible and they have charged us an additional $65 plus tax for an additional driver. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SAN FRANCISCO, US - Reviewed by ELAINE - 20 September 2022

" East booking and very good value secured. "

" Car was great and options were discussed so terms were made clear. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ASHOK - 20 September 2022

" I don't have any issues with Auto Europe - just with Avis. "

" Counter staff at the pick up desk was very pushy, continually trying to sell us an upgrade (which we eventually took). Also, did not give us time to read through the agreement that he displayed on a tablet device. He just continually kept saying "press AGREE", "press AGREE"..... Also, I paid for the pre-paid fuel option, which meant i would get a full tank of fuel and had to return it empty. When i collected the car, the fuel was not full, it was two bars below full. How do I get a credit for that? "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DETROIT, US - Reviewed by CHRISTOPHER - 19 September 2022

" Somehow Avis added $96 to my charges for something I didn't want. They said it would be removed but hasn't been. "

" Somehow they added $96 to my charges for something I didn't want. They said it would be removed but hasn't been. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by IAN - 14 September 2022

" Good all-round problem-free rental "

" Vehicle was not properly cleaned but all other aspects of the rental were good especially the drop off in SF "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BOSTON, US - Reviewed by ELI - 12 September 2022

" Fast dispatch, efficient return. Car was not tank full. "

" They try harder "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOSTON, US - Reviewed by STUART - 12 September 2022

" Very easy to deal with its a shame Avis let you down. "

" We had a problem with the car and had to have it collected the day before we flew home and get a town car to take us to the airport as it was un-driveable. We therefore lost our last day and are out of pocket for the town car. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 3

KEY WEST, US - Reviewed by IAN - 10 September 2022

" Auto Europe are an efficient, fuss free operator. Thanks "

" Vehicle was quite old and not very well prepared. Windows dirty etc. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

JACKSON, US - Reviewed by EMMA - 29 August 2022

" Everything was excellent from start to finish. We had already reserved a car for our USA trip with another company, but two weeks before, we looked again at prices and found Auto Europe to be nearly £1000 cheaper. Without hesitation we cancelled our original booking and booked with Auto Europe. Everything went perfectly and we wouldn't hesitate to recommend - or book again. First class. "

" First rate service at the airport and the car itself was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by ROBERT - 28 August 2022

" Auto Europe is my first stop every time i need a car "

" The waiting time to pick up a car was not very good due to the amount of people who had booked vehicles "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DEDHAM, US - Reviewed by THOMAS - 27 August 2022

" Everything went smoothly. Email comma v clear. "

" The man at the desk didn't have the best customer service skills. Rather brusque and sullen. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SAN FRANCISCO, US - Reviewed by ANDREW - 26 August 2022

" Please see comments above "

" My scheduled pick up time was 16:00 but it took ~3 hours to pick up our vehicle. The counter staff sent me looking for a car which was not in the garage. I had to go back upstairs and explain the car wasn't there. I was given a different car to look for which, as it turned out, was also not in the garage. I asked members of staff where the car was and they assured me it was being cleaned and would arrive momentarily. After 15 mins I decided to go and look at the cars being cleaned.......my car was not there! Being lied to is unacceptable! I had to go back upstairs (again!) and explain the car wasn't there. I was told to get in a car that had been sitting in the garage from the start!!! I only had one night in San Francisco and this delay took a major chunk out of my evening. Unfortunately the disappointment didn't stop there. The car had awful wheel wobble at 70mph (not great when driving ~1800 miles) and the cruise control didn't work. Also the car had a lot of cosmetic damage where it had been bashed so it didn't look smart! All in all, an awful experience! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by MICHAEL - 21 August 2022

" Fast service, just what you need after an 8 hour flight "

" Attentive and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOZEMAN, US - Reviewed by SYRAJ - 10 August 2022

" Generally a good experience "

" I had changed my booking from suv edge to saloon car for driving comfort. However at the counter they had no saloon cars available and hence I had to take the available medium size SUV. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTLAND OR, US - Reviewed by MARIOS - 08 August 2022

" very good "

" all ok "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALT LAKE CITY, US - Reviewed by IAN - 02 August 2022

" A smooth hassle free experience "

" All went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by DAVID - 11 July 2022

" Booking experience and contact from Autoeurope all good, just slightly disappointed with age and style of vehicle and inflexible attitude of counter staff at Avis "

" Counter staff at pickup insisted on a higher deposit than stated in my contract with Autoeurope and took no cognisance of this. Vehicle was 3 years old and had covered 30,000 miles. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by KHALID - 07 July 2022

" Booking process was fabulous online, and what I booked was provided. Fab service have used several times and will use again "

" The Avis Van was fabulous, the representative offered the inclusive toll option and extra which were reasonable and saved me lots of hassle with e-tolls. The van was ready, only shame was that no documents to show existing damage on the van, a bit scarry! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE FL, US - Reviewed by DUANE - 04 July 2022

" Overall disappointing, Avis started as a lower cost but multiple add ins made the price raise "

" 45 minutes wait to collect car. Which was not ready. Was then given a different car, which was dirty 90 dollars for booster seat which was also dirty. No sat nav in vehicle "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BOSTON, US - Reviewed by PETER - 24 June 2022

" Very Happy with Auto-Europe - the web site was easy to use and the prices very competitive. I also like the "everything included" package - I hate being over-charged for collision damage waiver etc at the rental counter. "

" I would have scored higher if there had been signs or information at the rental counter to tell me where to go having made a Quick Pass booking. The booking instruction said " follow the Avis QuickPass signs" - I didn't see any! Having waited in line for a while (the queue was long) I decided to intrude on a booking session with another customer to ask the booking agent what to do and was told to go right on down to the garage. It would have been nice to have that pointed clearly on arrival! Everything else with the rental went fine. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MELBOURNE FL, US - Reviewed by LEE - 23 June 2022

" Your guidance stated to ring you if plain is delayed. How is this possible when in flight mode. We were redirected to a different airport going out. I had no signal on the runway. When I did get through you were out of hours. If I have paid for a car then I expect that car to be sitting there when I land regardless of delay. "

" Price was competitive but I do think car hire prices in Florida are sky high and will be something that deters me from travelling there again in the future. There were b visible dents and scratches on the car that were not started on any docs I received. I was miss-sold daily e-toll $11.99 per day but only ended up using roughly $10. I complained on drop off and have received a credit and only charged for the tolls used. I do my know why this can't be set as standard. Why should we have to pay extortionate service charges for use of e-toll. Again something that would deter me from using again in the future. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NASHVILLE, US - Reviewed by COLIN - 21 June 2022

" Auto Europe were great "

" Pick up and drop off great.. but the car had dents and scrapes all over it. Also it smelled like someone transported Cannabis all over the US. Car was not clean at all "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

WASHINGTON DC, US - Reviewed by GARETH - 20 June 2022

" Drop off more an issue with Atlanta airport - car rental centre a long way / time from the terminal. "

" Car expensive but that seems to be the market post COVID Avis drop off procedure was good "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MELBOURNE FL, US - Reviewed by RJ - 16 June 2022

" Used Autoeurope for years, never had any major issues. "

" One of best rental experiences I've had. Friendly, efficient counter staff. Car was superb. No issues at all. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by JOHN - 15 June 2022

" As ever, AutoEurope provided good service "

" The pickup was the problem. 40 min wait outside L street office in DC. No chairs provided outside for elderly. Stroppy counterstaff when we went inside to sit. The drop off at Dulles was entirely different: efficient with a particularly helpful checkout staff member who wheeled our suitcases to the shuttle. Superb service there. Car fine. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PITTSBURGH, US - Reviewed by SIMON - 13 June 2022

" AutoEurope great when booking onli ne but not so good if you need to change anything (prior to COVID they were). "

" Awful car, oil warning light came on (regular experience with AVIS). Called into State College Airport to see if they could tell me how many miles I could drive with the warning on. Before I could get my words out I was told by a very rude male that he had no cars and could not help me and to call breakdown. Once he had calmed down he checked their system and provided the info I needed. Oh and the car was awful. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ORLANDO, US - Reviewed by ALEXANDER - 08 June 2022

" Usually I have no issues at all with Auto Europe, but this time I had to deal with the rude and gaslighting clerk at Avis, and when I tried to call Auto Europe for help, the office was closed. "

" I had booked a Premium SUV (described as a Ford Expedition EL or similar). I had already checked in online and was advised to go to the "QuickPass" lane on arrival as this would save time. On arrival, there was no QuickPass lane to be fine, I had to queue in the regular line. Then at the desk, the agent quickly told me that I was getting a Ford Expedition. I doubled checked, as I had specifically booked a Expedition EL/Premium SUV to get the larger trunk. The Expedition (non EL) does not have the larger trunk, and is a "Full Size" class car. The agent then repeatedly cut me off and tried to point out that my booking was for an Expedition EL "or similar". A lower class of rental is not "or similar". I would have accepted the other options Avis lists on the page about Premium SUVs: a Chevy Suburban or GMC Yukon XL. I tried to explain that I understood what "or similar" meant, and that a standard Ford Expedition was not "or similar" in this context. I was then referred to a manager, and the truth came out - Avis did not actually have any Premium SUVs available and I would have to accept something smaller, and not what I paid for. The best they could do was a Infiniti QX80, which while nice, was not the spacious car I had requested for 4 adults, 2 children, and 6 suitcases. The manager did his best, by giving us a tank of gas and covering the tolls, but this does not make up for me paying hundreds of pounds more for a car with more space, and not receiving it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by ADRIAN - 31 May 2022

" Great value for money and simple to organise "

" Car was great value, albeit slightly old and well used. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHARLESTON SC, US - Reviewed by JANE - 03 May 2022

" Generally all very easy to use Very concerned about how much hire car prices have risen in last 2/3 years however. "

" Very slow service at pick up at Charleston Airport - only one member of service staff despite queue of about 20 people "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SAN FRANCISCO, US - Reviewed by JANE - 20 April 2022

" Only chose Avis as slightly better price but it was an unpleasant experience and I would rather pay a bit more for better customer service "

" Felt very rushed when we were collecting the car and the manner of the counter staff and the staff at the car collection point were very brusque, verging on rude. We felt so rushed that we felt we had to return to the airport the following day to check some details and again we felt they wanted us out of the way. (To be fair, in contrast the staff when we returned the car to another location was very courteous and efficient) "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MIAMI, US - Reviewed by CYRIL - 07 April 2022

" Typical RIPE OFF AVIS! Firstly, the guy as the desk (Miami Int airport) was very unhelpful and unfriendly! Secondly, the guy at the desk tried to sell the weekly tolls (Florida) and when returning the car the cost of filling the car with petrol (when returning it not full at the end), which they wanted a cost of $75; note the car only cost $60~$63 to fully fill it up. Thirdly, the car was dirty. Fourthly, the car was a lot smaller than what I had requested. "

" Typical RIPE OFF AVIS! Firstly, the guy as the desk (Miami Int airport) was very unhelpful and unfriendly! Secondly, the guy at the desk tried to sell the weekly tolls (Florida) and when returning the car the cost of filling the car with petrol (when returning it not full at the end), which they wanted a cost of $75; note the car only cost $60~$63 to fully fill it up. Thirdly, the car was dirty. Fourthly, the car was a lot smaller than what I had requested. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LOS ANGELES, US - Reviewed by MELVYN - 04 April 2022

" Friendly staff - one drove us from returns to pick up as we walked from hotel and went to incorrect building! "

" Long queue at pick up with not enough staff to service the demand. Once at desk give car that was better than booked (it included GPS) and all worked fine. Drop off also efficient. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by JOHN - 29 March 2022

" Terrible, feel ripped off and will never use again "

" Pushy sales staff on collection of vehicle, had full cover pre paid with auto Europe but staff scared and pressured us into further charges. Since coming home an additional $520 charged to my card not authorised by us and no bill or explanation, Raised complaint with Avis who apologised for the service but still no refund of these additional charges "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by KENNETH - 29 March 2022

" Very good service just the question of hand controls "

" Could not arrange for hand controls to allow disabled second driver "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT PIERCE, US - Reviewed by JORDAN - 28 March 2022

" Smooth transaction at a very competitive price "

" Smooth transaction at a very competitive price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by MICHAEL - 27 March 2022

" Fast & easy. Can't use Chrome as a browser though which is pretty ridiculous. "

" No issues. Fast and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by BRIAN - 25 March 2022

" Very easy to book online and this is 4th time I have booked a USA/Canada hire car through Auto Europe "

" Car was fine but took 90 minutes queuing at Orlando airport to get car details and the car had been damaged and they didn't mention it (had been assessed because still had x-x type marks over damage) I did report this straight away but never got a reply to email that made sense. But otherwise it was ok "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by BRUCE - 20 March 2022

" The collection of the vehicle took over an hour owing to the inefficiency and poor attitude of staff. Also there were too few staff working "

" We booked a Ford Focus and ended up with a rubbish box on wheels, a Kia Soul. How that box can compare to a Focus begs belief. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PHOENIX, US - Reviewed by SIMON - 20 March 2022

" Would be higher if able to add Avis Preferred details when booking. "

" Wait to collect car was unacceptable and it took almost one hour in the queue and that was with preferred status. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by PHILIP - 11 March 2022

" Happy to use auto Europe again but not Avis. I feel like I've been hoodwinked and taken advantage of. "

" Despite telling the lady I didn't want any extra insurances as I had all in place and had the documents in my hand, I got charged for them. And also charged for fuel despite even when we returned it with a full tank. No discussion at counter about this or the extra insurances. I asked what would be taken off my credit card and she said a deposit. I can only think that when she said just press enter on the screen that this is what she was putting through for us to pay. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by PAUL - 27 February 2022

" Fair price. Good communication. All very easy. Would definitely use again "

" All round good experience. Very impressed with the speed and efficiency of the drop off "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by KEVIN - 22 February 2022

" See 3 above. "

" Everything was fine until I received an electronic invoice with an additional charge of $71.27, the day after I returned the car undamaged and fully refueled. I have no idea why this charge has been taken from my credit card. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANDREW - 15 February 2022

" . "

" Required roadside assistance as vehicle had a dead battery during rental period and would not start. Having had problems getting a replacement vehicle Avis then failed to close out my rental correctly when the replacement vehicle was returned on time at the end of the rental period and I am now having to deal with an incorrect overcharge invoice of $3148.85 as they think I had the vehicle for 50 days! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

WASHINGTON DC, US - Reviewed by DANIEL - 10 February 2022

" Easy, flexible booking that allowed me to upgrade close to the booking when my requirements changed. "

" Smooth process. The car was dirty on the outside, but fine inside. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by JEREMY - 23 January 2022

" Auto Europe good firm and used for over 20 years. We are upset about last experience. Auto Europe are helping us to resolve and hope to be sorted soon. Fingers crossed. "

" Arrival - we were 30 mins early ( we travelled an hour to get to location), the customer rep seemed unhappy with that. Car was also dirty and in poor condition Drop off. Cust rep checked car was full but later billed us to fill up. insistence no receipt required. Luckily we took photos. We have sent in details This is the first time used this pick up,and Avis.never again and never had these problems before. Very unsettling. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MIAMI, US - Reviewed by PETER - 21 January 2022

" No problem with Auto Europe but they should ensure this gets fed back to Avis! "

" The check-in guy added the fuel plan without my permission and said it was included in our rate as a special promotion. However, we were charged $59 and would have preferred to return the car full-to-full as per the ORIGINAL contract. In addition, AVIS advertise a maximum toll fee for $29.75 but we were charged an all inclusive rate of $59 without being given any other option. After a 10 hour flight AVIS staff recognize you're not at your sharpest and pile on the costs without you noticing! Very disappointed with such a large company! Never again! "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by OLIVER - 18 January 2022

" Great price. Easy to book "

" Very friendly. No queues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by PAUL - 16 December 2021

" Great apart from the crazy rental rates at the moment! Auto Europe are a very good company to deal with, used many times and never had a problem. "

" Fast service, new car but not checked properly as the low tyre pressure warning was displayed. Easily resolved at the gas station but Avis should have noticed. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by KENNETH - 03 December 2021

" Need better experiences and better prices "

" Vehicle had 2 warning lights on change oil and low washer fluid and as it was late discovered next morning that the vehicle was only a quarter fuel "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 6

TAMPA, US - Reviewed by HEATHER - 25 November 2021

" Prebooking with Auto Europe saved us time at car pick up. We knew the cost of everything before arrival with no need to purchase extras at check in. From our research booking direct with Avis would have cost us more so very satisfied with the service from Auto Europe. "

" Easy and welcoming check in experience. Very helpful assistant with lots of advice. Car was clean but a little scuffed around the edges. We did not get the car we reserved but it was an ok car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MIAMI, US - Reviewed by MICHAEL - 18 November 2021

" Car hire very expensive everywhere at the moment Car fine but pick up in Miami very slow "

" pick up at budget in Miami slow "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by DOROTHY - 17 March 2021

" No further comment "

" No new comment "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ATLANTA, US - Reviewed by JOHNNY - 08 January 2021

" Auto Europe's package price with Avis was excellent, and the booking experience was excellent. "

" The car was fine, but the Atlanta Airport Avis location obviously had a shortage of staff for both the pick-up and return. I was in line one hour for the pick-up, and most of the staff seemed to be working at an extremely slow place. The gentleman that checked me out was courteous and seemed to be one of the only people on duty that was properly trained and working at a fast pace. There was even a smaller sized staff working upon my return; cars were backed-up and had difficulty finding someone to check us out. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DENVER, US - Reviewed by MICHAEL - 30 March 2020

" I am very surprised that having returned the vehicle back early due the Covid 19 situation that I have just received an email to say you will not be refunding the days lost. This is a time that companies show their true colours. "

" I am very surprised that having returned the vehicle back early due the Covid 19 situation that I have just received an email to say you will not be refunding the days lost. This is a time that companies show their true colours. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 6

LOS ANGELES, US - Reviewed by PETER - 24 February 2020

" I am happy with the service provided by Auto Europe. I will, however, NEVER select the option for Avis again. "

" The car was not ready when I arrived at the Avis depot at LAX. After waiting around for about three-quarters of an hour, I was eventually given a bigger car than I had asked for. Although I had clearly booked the 'full-to-full' fuel option, the person who I dealt with contrived to sneak the cost of a full tank of fuel onto my credit card (To be fair, however, Avis removed this charge when I returned the car with a full tank and complained). Although the tank indicated full when I picked the car up, it was in fact about three to four gallons short of full. The reason I know this is that I filled the car up at a fuel station in Joshua Tree. After then driving 150 miles back to Santa Monica, the fuel gauge still indicated above the full mark; higher than when I had picked the car car up with a supposedly full tank. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PASCO, US - Reviewed by ROBERT - 20 February 2020

" Best broker for rental vehicles worldwide so far. "

" I have not checked my credit card statement yet. However, the Avis staff of Pasco, WA (airport) was unable to refund me for expenses incurred regarding 2 defect tires I had to exchange and pay for on my own! These funds ($ 500) are now being missing for the rest of my stay in the USA. In fact, I had not counted on this deep financial hole before. Naturally, it keeps me from spending graciously on US ground. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 2

FORT LAUDERDALE, US - Reviewed by DAVID - 03 February 2020

" May use Auto Europe in the future but will think twice about Avis. "

" Vehicle was not clean, out of gas and we received no information about how it worked i.e. we did not know if it was petrol or diesel. Otherwise it was a good car, comfortable and easy to drive. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

TAMPA, US - Reviewed by JEAN - 31 January 2020

" AVIS DID NOT ALLOW YOUR VOUCHER WHICH WAS IN POUNDS NOT DOLLARS. I NEED A CREDIT FROM YOUR COMPANY. PLEASE CREDIT MY AMX - I DID NOT USE YOUR VOUCHER. "

" I WENT TO AVIS AND THEY WOULD NOT ACCEPT PAYMENT IN POUNDS. I WAS NOT ABLE TO USE YOUR DEAL. I NEED A CREDIT FROM YOUR COMPANY. I WAS NOT ABLE TO GET A CAR THROUGH AUTO EUROPE. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLEARWATER, US - Reviewed by IAN - 14 January 2020

" Good service on arrival at Clearwater Airport, excellent vehicle (saved us in the accident), poor assistance via Avis telephone service, "

" We had an accident mid-rental and found it very difficult to communicate with Avis about the loss of the vehicle and how to report the accident. Staff at the local Avis desk (Naples Airport) were apparently unclear about procedure and the Avis telephone service was terrible until we found just one the person who could help, "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN DIEGO, US - Reviewed by SUSAN - 07 January 2020

" All seemed fine but when I got back home and checked the receipt I have been charged an extra 112.76 for NON PKG ITEMS. I never requested any extras nor was I told of any extra charges. "

" All seemed fine but when I got back home and checked the receipt I have been charged an extra 112.76 for NON PKG ITEMS. I never requested any extras nor was I told of any extra charges. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLESTON SC, US - Reviewed by PHILIP - 31 December 2019

" Quality assured all round. "

" Friendly helpful and polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by BARBARA - 11 December 2019

" The car was great to drive. We did over 3,000 miles with no problems at all. "

" Collection and drop off very easy. Kind staff were very helpful. Upgraded our car which we appreciate greatly. Thanks. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by GORDON - 26 November 2019

" Very disgruntled on extra charges chose Avis because of the quality of the cars on web site but will not use again I travel to USA twice a year and never been given the car I booked unless I upgrade it's a con to get you to upgrade anyway "

" Was charged on my return another£107.93 I knew there would be toll charges but not that much very disappointing "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

HOUSTON, US - Reviewed by MARTIN - 25 November 2019

" Good "

" The vehicle we ordered wasn't ready . One could have been made available but we would have had to wait . The drop off was very rushed "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BOSTON, US - Reviewed by COLIN - 20 November 2019

" Easy to book, plenty of choice, efficient website, clear documents. "

" We had a tyre pressure problem in one tyre, possibly a leaking valve. We were travelling in remote areas so having to inflate it each morning was troublesome. We arranged to return the car at Burlington VT airport but we had to then leave the desk to go and refuel to avoid a charge for gas. Advised that there would be a partial refund (USD 75) after we returned the replacement car but it has not been received yet. Staff did their best to help but I felt they had little discretion to do so. Otherwise, standard of service was at the high level I expect as a regular (so far) customer of Avis. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

NASHVILLE, US - Reviewed by SANDRA - 16 November 2019

" I've used Auto Europe for years now. Their prices are always reasonable and it's great being able to get zero excess deals! "

" It was one of the best experiences I've had with rental car agencies. The agent was great - friendly and efficient. It took less time to go through the check-in process than I've ever had in all the years of car hire I've been through! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JAMES - 11 November 2019

" Same as above "

" Overall a good experience but very disappointed in the cleanliness of the car inside, dirty, dusty and there was the previous renters rubbish still in the car when we picked it up "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HOUSTON, US - Reviewed by ANDREW - 11 November 2019

" Almost new cars. Always clean. Very efficienct service. "

" The second time I've rented from Avis through A E Europe and another great experience Car almost new and no up selling of insurance on pickup. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by CHRISTOPHER - 29 October 2019

" All in all a pleasant experience Normal hastle of renting a car "

" Staff pushy for upgrade and insurance (normal) Older car 39,000 miles, but still nice, Nobody to go around to point out any damage etc, "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

WASHINGTON DC, US - Reviewed by PATRICK - 28 October 2019

" At present I would not be likely to recommend Auto Europe unless the company can resolve this problem of Avis' charges to my credit card. "

" I discovered, after dropping off the car, that Avis had taken £54.16 off my Mastercard without any explanation. I did not knowingly agree to this as I had already paid for the cost of the car hire and did not need any extra services. I see 2 charges on my bill apparently for Taxable fees: one RSN for US dollars 56.92 and one CFC for US dollars 24. No explanation was given to me for these additional taxes. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BOSTON, US - Reviewed by STEPHEN - 27 October 2019

" Found Auto Europe on the web and all worked perfectly for a car hire in Boston - our car was in the USA so a mismatch there in the comapny name. The check in clerk wanted to seel me tow in insurance and I said I did not expect an AVIS car to beakdown and declined it for $8/day . She said about potholes I said not on the Interstate roads she disagreed. Our experience in new England that road surfaces were good. And we enjoyed the trip. Faultless. "

" Avis is not the cheapest but the extra cost is worth it for the quality of service. It was faultless. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by ANDREW - 24 October 2019

" This was the first time I've used Auto Europe and I must say they are the best method of booking a car. Other sites are not transparent about the level of insurance. Book with Auto Europe because your covered by insurance and they don't hide additional fees like most other companies. "

" The car pickup at Westheimer road Huston was the best I've ever encountered. Justin, who dealt with me,was very polite and efficient. He did an excellent job and ensured the car had been cleaned correctly. Well done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLEVELAND OH, US - Reviewed by ROBERT - 23 October 2019

" Comments as above "

" Only one person at the desk is and a queue. Car was not that requested. It had not been cleaned inside, otherwise ok. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LOS ANGELES, US - Reviewed by STUART - 15 October 2019

" Avis have forwarded on my requests to find out why i have been charged to you and you havent responded. "

" unathorised unexplained charge of 167 gbp after drop off, refused to explain why after email request. check in took far too long, car wasnt available and the staff tried to convince me to take a different car and come back the next day which would have meant a change in our plans. communication was quite poor as we were stood at the front of the line in front of the assistant in silence for about 20 minutes whilst he just waited for updates from the car park to see if they could find a car, there was a huge line behind us and the whole thing seemed stressful and poorly thought out. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MEMPHIS, US - Reviewed by PAUL - 14 October 2019

" Quick and easy site to use, good daily updates on the comparison prices. Many thanks "

" After travelling for over 14 hours i was very disappointed to find that both the interior and to some extent the exterior of the car had not been left in a clean condition and had a slight lingering smell of smoke, also upon further inspection i found that the car had scratches on the right hand side rear bumper. I had no camera on me at the time (had left with disabled wife) so was unable to take pictures. After travelling around nearly 2,500 miles we valeted the car ourselves which after paying such a large amount for the hiring of the vehicle I found this totally unacceptable. On the plus side, the car, although not the one reserved, was absolutely perfect for our needs and I would highly recommed this vehicle for companies to use for Hire purposes. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BOCA RATON, US - Reviewed by PAUL - 07 October 2019

" After a long flight the last thing needed is the disappointment of not getting what was ordered. I should have been advised that the vehicle was not available and given some alternatives. Modern technology allows both reservations to be made AND feedback to be promptly given. AVIS don't appear to feel that this two way communication is necessary. This leads to me conclude that their drive for customer satisfaction is not as high as it once was. "