AUTO EUROPE BILBAO, SPAIN Car Rental Reviews

BILBAO, ES - Reviewed by NIGEL - 16 September 2025

" Good clear comprehensive easy to use website with competitive pricing "

" I have used Goldcar before at other airports and they were very good but the service in Bilbao was very poor. The shuttle bus took such a time, over an hour, to pick us up, we had to hire an airport taxi. The actual pick up process was quick and the car excellent. Return was again very poor. The staff initially claimed we had damaged the car, around the top of the wheel arch but it was impossible to see and ,in any event could not have been done without further contact being obvious. When I said that, they changed their mind and no claim was taken. Again the office was busy, seemed short of staff and the wait for a shuttle back to the airport was far too long. Although the price of the car was very competitive I will not be using Goldcar from Bilbao again. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by GUNTHER - 05 September 2025

" Auto Europe is good, although I asked them to intervene with my issue. So far have not heard from them. "

" Stay away from this company. Trying to find minute damages you hardly can see. They are even looking underneath the car. Had to drop it off without anyone there. Got a bill for 170 euros without explanation. There were hard selling an insurance when I collected it stating that theft was not included. I now can not proof that their claim is correct. Looking on the internet found similar stories. Also witnessed a customer coming back with a faulty headlight and they wanted to charge him for that. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by GABRIEL - 02 September 2025

" Good experience "

" Very easy communication "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by NEIL - 31 August 2025

" Not a comprehensive service as indicated. "

" Car provided heavily damaged and long standing (over 3000k) service required sign permanently displayed. No alternative offered without significant charges. Clear up selling strategy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by DENNIS - 16 August 2025

" Autoeurope was lacking in basic customer service. They were completely unhelpful with simple requests for information and insincere in their communication. "

" The staff were professional and friendly. They gave us useful information and the service was prompt. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by RALF - 07 August 2025

" In addition to contacting Europcar for comments / feedback y contacted auto Europe. Auto Europe did not reply at all "

" Was convinced to get an upgrade but was quoted the price without airport surcharge and VAT. Car upgrade was not recently washed, ie dirty outside I returned the car 94 minutes late and was charged a full day extra. Whilst I know this is company policy they could have 1) informed me on checkout and 2)maybe forfait the 94 minutes as a goodwill gesture as it was a Monday and that car was not needed. I will avoid Europcar . "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BILBAO, ES - Reviewed by NICHOLAS - 07 August 2025

" Excellent service as always. "

" Brand new car and excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by DAVID - 16 July 2025

" Please see my detailed answer above. I have little else to add apart from I will also be contacting your customer services team and should I fail to recieve a satisfactory response I will also be giving feedback on AutoEuropes various review platforms. "

" Where to start!!! The receptionist was extremely rude and made my children (7 & 9) cry. This was their first experience of being abroad and after an excellent flight, this experience was a real come-down, especially as they were in Spain to represent their country in a dance competition. On all the documentation we have from AutoEurope (our hire voucher), the opening hours of Drivalia are stated as open until 8PM, in spite of this and you/Drivalia having all of our booking details, I was met with a confrontational member of staff who insisted they were only open until 5PM and we therefore had to pay an out of hours collection fee of €40. You state that it is not possible to make a booking outside the hours of operation on the AE reservation system. If this is the case, there is a discrepancy between you and Drivalia and you should not have accepted our booking. I acknowledge our flight was delayed by around 20 minutes, however we still arrived well before the 8PM closing time on our voucher and I had made several phone calls to AutoEurope to keep you updated of our journey progress. At no point from booking until arriving at the pick up was I told that the booking was out of hours and therefore I would like to be refunded for a charge levied on me which is your error for not having updated supplier details on your system and therefore accepting our booking times when you should not have. Further to this, when paying the €40 fee, there was no issue with the payment on my credit card being made with chip and pin. I had decided not to opt for the insurance on offer and instead allow Drivalia to block €2,000 on the same credit card mentioned earlier. Upon attempting to place the block on my card, the member of staff told me the block had been declined, despite having a £4,000 credit facility. She "tried" again and once more before aggressively telling me that I didn't have enough credit available or that there was a spending limit on my card (which there is not). At this point, with the first transaction having taken place without issue, I rang my UK banking provider, who informed me that they could see all transactions/attempts and that no spending limit was on my card. They advised me that Drivalia were not putting the block through as a chip & pin request, but rather as a card signature confirmation and that they had to place the transaction as a chip and pin transaction. The member of staff, once again rude said "i've done nothing different" in spite of my bank confirming on a number of occasions that they can see the transaction type was incorrect. Finally, threatening to shut the branch, keep the car and leave myself and my family stranded on a Sunday evening in Bilbao, 50 minutes from our accommodation, gave me no choice but to buy insurance at €150. This behaviour was absolutely abhorrent and fraudulent/mis-selling. Being put in this position made me feel intimidated, threatened and with little choice other than to pay in order to protect my family. You should be absolutely ashamed of the behaviour of this provider. Having agreed to pay the €150, this oddly enough was paid on my credit card (despite me wanting to pay on a different card) using chip and pin... Yes that's right, another transaction that took place using chip & pin, I find it very hard to believe that only the crucial €2,000 block which also needed chip and pin was the only transaction which could not take place. While AutoEurope are just a broker in this matter, you have a duty of care to ensure your partners are operating to a high standard, they ultimately carry your reputation on their shoulders and as things stand you can rest assured that I will not only never use Drivalia again, but I will also never use AutoEurope again either. My expectations in this situation are for you to not only make good for the €40 out of hours fee as this is clearly an error on your systems, but also make good on the €150 insurance that I was frankly bullied into buying/mis-sold. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

BILBAO, ES - Reviewed by STEPHEN - 30 June 2025

" Same as above. The whole hire experience was affected by this. I'd even bought excess insurance to cover me against being charged a high amount by the operator but I've never heard of anything like this. If I'd known this would have happened I wouldn't have hired through you. Maybe something was hidden in the small print but there was nothing in any prominent position on your website or in any correspondence to say the car came with no insurance. I'm appalled by this. "

" When I arrived at Goldcar I was informed that I would have to pay €216 for insurance as the car had been hired without any insurance at all. This was a shock to me as I was unaware from any of the documentation sent to me that this was the case. I've hired many cars before and this has never happened to me before. I called your office and was told I had to do it. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by CHRISTOPHER - 25 June 2025

" - "

" We were unfortunately late arriving at Europcar at Bilbao railway station to pick car up but car had already been allocated to someone else - we therefore had to pay for a more expensive replacement car. Counter staff were not sympathetic "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

BILBAO, ES - Reviewed by DAVID - 25 June 2025

" The rental voucher only include 100km millage. This was not made clear during the reservation process. This resulted in a significant extra cost. "

" The rental voucher only include 100km millage. This was not made clear during the reservation process. This resulted in a significant extra cost. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by IAN - 23 June 2025

" Due to problems with Drivalia called Auto Europe. They contacted the Madrid office and were surprised Bilbao was closed. They advised me to call at 7am the following morning to sort it out. I rang at 9am Spanish time (8am UK). There was no answer. Tried a few more times. Then thought I would try Drivalia. They were open. I explained the situation and they said I could come over. Luckily it was 10 mins walk from the Holiday Inn Express. They made me take out a new contract and pay an additional 144.90 euros to be fully insured for 5 days. I thought I had already paid extra insurance to Auto Europe. While, not happy, I actually wanted to get the Holiday started, rather than spend hors arguing. I then received a battered Ford Focus. Was told not to worry as the insurance covered everything. After the 3rd day a warning light came on, but at least it did not break down. Would not recommend Auto Europe or Drivalia "

" We arrived in Bilbao and by the time we had gone through passport control it was 5pm. Our instructions from Auto Europe said the office closed at 8pm. We rang the Drivalia office and they did not reply. We waited, hoping for a shuttle bus but none arrived. A driver from another company told us they Drivalia offices were closed and there was no activity. We took this to mean they had ceased trading. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BILBAO, ES - Reviewed by ELLIOT - 23 June 2025

" Where I take issue with AutoEurope on this matter is that I had ticked the "At Airport" location, not shuttle bus, I've checked your website and it still lists Drivalia as being at Airport for Bilbao. It is definitely not and I would never typically choose on off Airport location given the additional time it takes as I mainly travel for work. "

" I don't normally bother to comment on these experiences but, this experience whilst not terrible, was far from great, the shuttle bus took too long to pick us up. After seeing other companies' shuttle bus making their second appearance at the pick up area without seeing a Drivalia one, I called and was told the bus would be coming soon, after 15 minutes passed. When we arrived to collect the car, the damage listed was very vague and actually did not represent anything like the amount of quite serious separate incident related damage, this paperwork had to be amended which took a long time. From arriving at the airport to leaving the rental car area took 1h40. Not acceptable. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 2

BILBAO, ES - Reviewed by JEREMY - 19 June 2025

" I agreed to take out insurance and knew about the final charge as it was returned to a different airport. The final bill was far in excess of this. "

" I have queried the final bill, the final charges exceed £700 and I'm at a loss to understand. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by WILLIAM - 15 June 2025

" Just annoyed that I thought I was buying standard insurance but it was excess insurance which wasn't totally obvious. "

" Fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PAUL - 09 June 2025

" Reasonably good but not great%. Having to phone to be picked up was not good and when we returned the car the office was chaotic and I queued for 10 minutes before being told that was for pick ups rather than drop off "

" Good apart from having to phone to get bus to come and pick us up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by JOANNA - 06 June 2025

" I was very disappointed by the whole experience, poor information, nothing on my voucher about ringing a number to be collected, this probably delayed us by about an hour ! very poor service "

" We had not been given any information about the collection of the car, all I had on my voucher was Bilbao airport so we went to the area where the hire companies were and were told to go to the drop off area and find them there, there was no evidence of them there, I had to find a number for Autoeurope to be told I should have the information, someone was obviously contacted and a minibus arrived , the woman on the desk was rude and unhelpful, no apology for us not being aware , on the way back the man was helpful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by DAVID - 22 May 2025

" Smooth "

" Really friendly counter staff at Bilbao, and trouble free return "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by ANTHONY - 28 April 2025

" As above. Poor car condition "

" As Keddy is part of EUROPCAR and they dealt with me in Bilbao airport I sent a complaint direct. First car was too dirty, I rejected it. Second was better but unable to see damage as front of car was covered in flies. No scheme diagram of damage so just drove off. Car checked on return and ok. Staff good both before and after hire. Cleaners!!! You decide "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by WILLIAM - 13 April 2025

" No problems whatsoever "

" Pleasure to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MICHAEL - 18 November 2024

" Hood "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by JUAN - 26 October 2024

" The whole process was quick and easy. The car was new and had no issues when returning the vehicle which sometimes can be tricky "

" All was good and easy! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by WILLIAM - 14 October 2024

" All went well, no problems with rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by IAN - 05 October 2024

" Sadly in the past we have had good experiences and one bad experience, this was not a good experience. "

" We were advised forcefully to take out extra mileage for 80 euro even though we insisted that we had booked unlimited. Language difficulties and a member of staff with attitude, travel tiredness and other issues made negotiating difficult. On my return to UK I found that we had booked unlimited mileage. How do I get my monet back from Click Rent? "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by MARK - 23 September 2024

" Everything else was OK, apart from the things I mentioned above. (Poor vehicle power; no radio; small unauthorised charge after rental which i will reclaim) "

" Poor vehicle, didn't have the power to go up hills at reasonable speed. (1 litre fiat panda suitable for City driving but I needed to go up the Pyrennes...) Radio didn't work. Was charged an Environment fee randomly after the rental. I will claim back. I don't know if this was the fault of my booking agent or Keddy. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by MICHAEL - 19 September 2024

" Auto Europe provided a good service as a broker with a very reasonable price for car hire. "

" The car had suffered considerable damage (all documented) . It was surprising to be provided with a car in this condition. The car also did not have reversing sensors which was also very surprising for a modern car and made reversing quite difficult. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BILBAO, ES - Reviewed by ANDREW - 15 September 2024

" Great all round "

" Not enough signs when dropping back the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by KEITH - 15 September 2024

" Fairly straightforward to deal with, but the car provided by Drivalia was a disappointment. "

" Very efficient and friendly staff, but the car itself (DR make, possibly a DR5 or DR6) whilst spacious and roomy was a nightmare to drive. It had very little power and struggled going uphill - large car with a 1500cc engine. I would not hire one of these cars again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PHILIPP - 23 August 2024

" Ended up being far more expensive than anticipated. Insufficient price transparency. "

" Ended up being very expensive - lots of hidden charges and intransparent pricing. Charged for add-ons that were not used. "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by THOMAS - 20 August 2024

" Dropoff spoilt the whole holiday. "

" At dropoff, after thoroughly walking round the vehicle and checking it and saying everything was okay and bundling me into the shuttle to the airport, I received a call saying they'd found a big crack in the windscreen, with a photo of it. It was right in front of the driving seat so I'd have noticed, as would the staff member when inspecting the car. 600 euro charge. Total scam. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by ASHLEY - 04 August 2024

" Auto Europe booking was fine but actual booked car model was too small to be usable. "

" Dollar was fine but presented car was smaller than the purchases SUV model (boot too small for luggage). This necessitated an additional 140 Euros upgrade fee on top of that already paid at time of booking. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by IAN - 14 July 2024

" I have used AutoEurope for about 15 years now and always been happy "

" The second year we have used them and apart from there being no screen wash in the car it was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by FRASER - 27 June 2024

" I cannot recommend a company that knowingly rents out a vehicle that does not have the ability to address a puncture / have a spare tyre. "

" Drivalia provided a car without a spare tyre and no means to raise the vehicle to repair a puncture. Drivalia informed me that I needed to pay for a rescue (if needed) and must replace any punctured tyre with the exact same make and model. We managed to temporarily repair the punctured tyre with the help of some locals and obtained an exact replacement tyre, but lost 2 days of holiday in the process. I accept this can happen, but was disappointed in Drivalia's help as it appeared to consist of their demands (for a specific tyre, etc) and not much else. What I found extremely disappointing was that Drivalia said we had to pay €105 to replace the emergency tyre repair liquid we had been forced to use. This is available much cheaper and have to pay a significant surcharge was deeply unimpressive. Drivalia should include a spare tyre and the ability to change it so as to avoid situations like the one we found ourselves in - forced to stop with a bad puncture, on a small mountain road, with no telephone network coverage, late in the day and no means by which to resolve the issue without the intervention of generous local people. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by KARL ILIAS - 19 June 2024

" Deposit held for many days after drop off. "

" Deposit held for many days after drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MARK - 10 June 2024

" satisfactory, but I am waiting for the final invoice "

" Drop Off at Asturias airport: difficult to find the drop off location. I was told that my final invoice would be emailed to me quickly but I have not received it yet "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by FRANCESCO - 06 June 2024

" Quick and easy to use, good price "

" The rental desk is in the airport, but the cars are not, they are off site, waited close to 1hr with the queue and then for the car to be delivered... all other rental Co.s with desk had cars onsite, use one of them... the vehicle also had 85k km and had break issues "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by GREGG - 06 June 2024

" I very much enjoyed talking about surfing with the lady on the desk when dropping off the car. "

" I had a very good experience with OK Mobility "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ADRIAN - 18 May 2024

" Xx "

" Xx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ELAINE - 04 May 2024

" X "

" X "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PAUL - 19 April 2024

" Have used auto Europe many times now and never fail to please. "

" Very pleased as first time of using them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by JOHN ARTHUR - 13 April 2024

" Abysmal / pathetic / stressful. "

" There was no shuttle bus. There was no car. Drivalia's phone number did not work. I had to hire a car from Europcar instead for 184euros. I would like an apology and compensation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by CLAIRE - 09 March 2024

" See above "

" I already completed this for hertz but it's the same issue. I was heavily encouraged to buy the automatic motorway toll unit, despite not wanting it because I wanted to drive through the. Country to my destination. The clerk on the counter said that it would be 'dangerouse' to do that and I would save money buying the hertz unit. I repeated I did not want it, I'm an experienced driver, and have driven all over Europe for many years and I wanted to go a different route. She stressed that I should buy it and the weather was not good so it wouldn't be safe!! I live on London England so know about bad weather. Eventually I bought it so I could get away and then it didn't I'm even work and hadn't be validated!!! Please no hard sell next time "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MALCOLM - 19 February 2024

" Didn't travel due to family emergency. Cancelled in 48 hour window but did not receive a refund "

" Didn't travel due to family emergency. Cancelled in 48 hour window but did not receive a refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by ANA MARIA - 11 January 2024

" Left stranded at airport at night, in winter and with a young family. "

" Contract by auto europe not fulfilled by rentbycar "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by ROBERT - 02 October 2023

" Strong.y recommended Autos Europe and RENTBYCAR also. Far superior to others I have used. I.E. Golcar! "

" All went well. The car was almost new. Nissan Qashqai. Very helpful staff at car hire desk. Laura. Will definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by KENNETH - 16 September 2023

" See 3 above. "

" Please see the emails to you for which I am still awaiting a reply. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by STEPHEN - 17 August 2023

" When you buy the full insurance through auto Europe it isn't actually the companies insurance and one has to realise you will have to pay europcar and then claim back of AutoEurope "

" It was fine. No queue and car was fine. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by STUART - 16 August 2023

" Disappointed when I emailed with my concerns and got a repose asking me to fill in a web form and stating that you are just a broker. "

" The condition of the vehicle was terrible and they would not log the damage on the system until we returned it. Luckily this process was quite good but I was worried the whole time we had the car. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by DAVID - 04 August 2023

" Very upset that I and many other people have been ripped off and scammed by Goldcar. "

" This company are criminals and scammers. Look at the Google reviews. Many people like myself have been scammed €140 for cleaning the inside of the car even when the employee has confirmed everything is ok. Then Goldcar refuse to respond to my emails. Autoeurope are associated with this company and you must be aware of this criminal practise. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by WILLIAM - 24 July 2023

" All good; will use again "

" Insurance cover / huge excesses spoilt our experience. Trying to understand the details at the desk when tired and with language barriers was stressful. I have experienced this and the hard sell on additional insurance with 'cheaper' rental companies. Was expecting Hertz to be better but they were not. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by THOMAS - 19 July 2023

" only issue is the extra insurance I took out with autoeurope. Dollar do not recognise this and wanted me to take out theirs. "

" Very good, was given a brand new car, which was nice "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by CHERYL - 19 July 2023

" The car was perfectly fine, but the wait at the airportpickup was terrible. The rest of my party had to get a shuttle to pick up their car but were still away a good hour and a half before me. "

" The wait at the airport was ridiculous! "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by HAMISH - 27 June 2023

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by JASON - 25 June 2023

" Very satisfied with all aspects of this car hire booking "

" Perfect, the whole experience was smooth and uncomplicated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by KATIE - 02 June 2023

" Was a positive experience and would hire again "

" Was able to pick up the car on arrival at the airport which was a little early. Was dealt with quickly and professionally. Had to drop the car off early in the morning, the process was easy enough. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by WILLIAM - 23 April 2023

" All went well. "

" I have used them before, never had any problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by KATE - 24 March 2023

" Smooth and relaxed "

" Smooth and relaxed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by JON - 15 February 2023

" Autoeurope should have intervened with Centauro's wrongdoing. "

" We got to the meeting point at 22:30 and it took them over 30 minutes to come and pick us up. By the time they got the paperwork ready and gave us the care it was past 23:00 by a few minutes and charged us 40 EUR for after 23:00 service. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by VASCO - 09 February 2023

" Auto Europe are great and have been getting rental cars with them for years, always get a great deal, but sometimes it is the car rental places you have to be careful with. "

" At pick up they don't want to go over the scratches and dents on the vehicle, but then when you return the vehicle they say there is a scratch on the car that is not on the system, but they will waver it if you recommend them to friends, so I thinks its a bit of a crappy situation to be in, as they have 1200 euros of yours on hold, so not that impressed with them "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by CHRISTINE - 04 November 2022

" It was easy to book, not sure about the charges in Spain. "

" I was charged an unknown charge after drop off! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by WILLIAM - 12 October 2022

" Very easy to deal with. Good service. I will use them again. "

" Very easy to deal with. Good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by NIGEL - 26 September 2022

" Good selection of hire companies and prices. "

" The agent at pick-up was too eager to sell associated insurance products and was unwilling to believe that I had cover from elsewhere. "All right, it's up to you" she said shrugging her shoulders. I paid for roadside assistance, although I thought it was included. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PHILIP - 17 September 2022

" The reasons I have given above about Thrifty is a reflection of Autoeurope as I had booked them through you. "

" - Booked a Peugeot 2008 and was given a Opel Crossland with no explanation. Was trying to give me a VW for another €100 as well as sell excess cover. - the car was badly scrached/damaged. - difficult to find the counter at Bilbao. - impossible to find anyone to drop the car off at Santander. No signage or information at the drop off point. Eventually found the counter inside the terminal. The person was friendly and professional. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 2

BILBAO, ES - Reviewed by MARIA PAULA - 30 August 2022

" Great experience! Very smooth and it all went perfectly well! "

" Great experience! Very smooth and it all went perfectly well! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ANDREW - 17 August 2022

" Good overall apart from explanation of fuel charge "

" Charge for returning without full fuel was not clearly explained at time I collected car "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by ANTONINO - 14 August 2022

" Booking experience easy. Pick up and drop off smooth! Will use again "

" Very helpful and professional staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by CHRISTINE - 06 August 2022

" Booking was straightforward. "

" Half an hour wait in queue at Bilbao Airport. I was sent a PDF showing any damage. This was incomplete so spent another 20 mins waiting for someone to check the car. Too long!!!! "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by NICHOLAS - 24 July 2022

" Easy to use "

" Car had damage to most panels The desk said fuel was 5/8. It was 3/8, but by the time I noticed I had left the car park and was on unknown roads so difficult to get back to query "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BILBAO, ES - Reviewed by NIGEL - 16 July 2022

" Vgood "

" Very good. 15 minute queue at pick up the only annoyance "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by RICHARD - 14 July 2022

" If these are your suppliers you should change them "

" Vehicle was supplied with undisclosed accident damage to front. This was pointed out and photographed but not confirmed by email. Vehicle was supplied with no pressure valve caps on the tyres. During the hire a loss of tyre pressure warning light came on; tyres were topped up with air but warning light stayed lit. Attempting to report this vehicle fault to Avis (as per contract) was a nightmare with long delays in answering, repeated transfers of call and no English speaking operatives . If there had been a real vehicle emergency it would have been just as bad. I will never hire an Avis vehicle in Spain again. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 3

BILBAO, ES - Reviewed by DAVE - 11 July 2022

" Always happy to recommend AutoEurope and Budget. "

" As usual, very efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MOREEN - 08 July 2022

" Very easy "

" Customer Services was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PAUL - 04 July 2022

" See above "

" I paid a £90.63 deposit on collection and only got £70.02 returned in spite of no damage, full petrol tank and being ahead of time - counter guy told me I would get all back "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by HELEN - 30 June 2022

" We took out fully comprehensive insurance but I misunderstood that was, with you and if we had an incident we still had to pay excess to thirty abd claim back off you, this does not give you the peace if mind that you pay the money for. "

" Queued for 1.5 hours to collect a pre booked car. They said one are of damage on the car but in fact 4 more. We had to go back and wait until they could come and look at the car again and confirm the other damage. Returning the car was fine, no problems "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BILBAO, ES - Reviewed by JOHN - 24 June 2022

" Provision of excess insurance a great benefit "

" OPAL provided in place of VW - had numerous minor dents & scratches and a fault with the parking sensors. Not indicated at collection but received email subsequently listing dents and scratches. Didn't check list as had luckily taken photos of all damage. Was able to provide photo of damage in relation to one that not on list and subsequently referred as my damage. Sorted. Fault with rear parking sensors not problem as parking camera was working. Reported fault to agent on return. Feel strongly the on collection agent should advise and show off all faults to ensure no subsequent dispute. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by JOHN RICHARD - 16 June 2022

" Always couteous, knowledgeable and efficient. Very user friendly website. "

" The agents refused to accept my credit card as mine and valid as my full name was not on it as it appears in my passport, but miraculously waived their concerns if I purchased the optional excess insurance. This was dishonest and extortionate as the alternative was to lose the prepayment of the vehicle and recommence with a new supplier. Avoid Goldcar: read Trip Advisor! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BILBAO, ES - Reviewed by LIZ - 15 June 2022

" None "

" None "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by JANET - 06 June 2022

" .... "

" Pick up was efficient. Still haven't received petrol money back in to my account 10 days later "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by PHILIP - 23 May 2022

" All worked fine. There is the constant query about what happens in the case of an accident. Who pays what. It's a precarious position to be in if you don't pay to have zero excess with the company that gives you the car "

" It was all through Hertz. So if that qualifies then it all went to plan "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PETER - 21 May 2022

" smooth "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ANA SOFIA - 27 April 2022

" We were charge extra money on collection of the car "

" We were charge extra money €40 on collection of the car for being 5 mins past 2300 despite having to wait some time to be collected "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by WILLIAM - 18 April 2022

" No problem at all. "

" Very easy to deal with. Pleasant staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by BRUCE - 11 November 2021

" It is good. The key problem with online brokers is there is a lot of admin at the pick up desk. Why can't you agree online validation processes with (some) of the car hire companies? "

" Long wait at pick up because desk seriously understaffed (one person working.two missing) but she was really nice. Car good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by RUFUS - 25 August 2021

" I've made a full complaint to Leasys and will be checking my legal standings when back in England. I haven't met a company for a long time who seemed to take such glee in just taking money from their customers. "

" The car was fine. The staff member who checked the car on drop off was one of the nastiest people I've had to deal with. I'd used for the car for a week to visit a friend in hospital who is gravely ill. Despite knowing this the staff member argued that a 1cm scratch (paint chip from a stone probably) was more than 1cm and I would have to pay. It was just ridiculous. We measured it again and again and she argued that at exactly 1cm it was something I had to pay for even though the contract said 'up to 1cm'. She had a choice that day whether to be a kind human or to extort money and she chose the later. Just vile. I would never hire from either company again and will be looking into the legal clauses of my insurance. Shame on Leasys for promoting services like this. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by JAMES - 11 March 2020

" great "

" great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MICHAEL - 10 March 2020

" Counter staff spoke English and where helpful. The car wasnt cleaned as the staff member didn't show up for work. The car had a waning light on the car display which I didn't notice until I had hit the highway. Im sure they were aware of it as the staff member spent some time in the car before handing over to us. The warning light was for air pressure and it ment we had a front right slow puncher which ment I had to put air in every 3 days. The car rental was good value for money, didn't have to wait to long for pick up and drop of at airport. The contact number on the evoucher was incorrect so that needs to be change. "

" Friendly and helpful staff. Good value for money, easy to find transfer to collection office and easy to find again for drop off. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BILBAO, ES - Reviewed by IAN - 22 January 2020

" Efficient service "

" Efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by DAVID - 31 October 2019

" Very friendly and helpful staff. On the airport which saved time and fuss. "

" Lovely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ROBERT - 28 October 2019

" Brillant. "

" Great Service very quick turnover. will use again. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MIHIR - 28 October 2019

" Simple & easy booking car rental with auto-europe. Have done so in several different countries & hope to continue. "

" very straightforward experience. Staff weren't pushy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by GORDON - 18 October 2019

" Altogether very good "

" Mainly very good, just a minor pick in that the staff at drop off seemed more interested in their conversation with each other, despite standing their with cases and waving keys. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by CARL - 05 October 2019

" Collection of car and drop off very easy. "

" Dollar counter Staff were very efficient and straight forward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by PAUL - 03 October 2019

" Definitely one of my best car hire experiences in Europe "

" Definitely one of my best car hire experiences in Europe "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by TIM - 01 October 2019

" Had no Air conditioning & I'd requested that. "

" Had no Air conditioning & I'd requested that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by JAMES - 30 September 2019

" No issues and would use again "

" No issues at all, Car was as expected, clean and ready to go. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by KEITH - 26 September 2019

" very happy "

" Very smoth and helpful at all times good vehicle generous upgrade on collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by JONAS - 25 September 2019

" Smooth, efficient and a decent car. "

" Very friendly counter staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by MARTIN - 22 September 2019

" As above "

" Excellent service from María at Bilbao airport,very professional . I will use Enterprise again if I require any car rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by PAUL - 19 September 2019

" Excellent car and service "

" Excellent service, easy pick up and drop off and then deposit amount was very reasonable compared to other car rentals. The car was better than expected and in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by SARAH - 18 September 2019

" Average car and going rate for hire. "

" Car had scratches not marked on paperwork to the rear. We had to get this added to paperwork on hire. Office was closed on drop off, we weren't sure where to park for drop off, key drop box could have been signposted more. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 5

BILBAO, ES - Reviewed by ANTONIO - 14 September 2019

" Absolutely recommendable, I've never had a less stressful experience when renting a car. I knew it is possible and Enterprise just showed me how to do it. Friendly and efficient staff. "

" Absolutely stunning service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ANDREI - 09 September 2019

" It was OK. "

" It was a painless experience which is not always the case when you hire a car. The service was quick and efficient and the car was new and clean. The only niggle is that I was promised a confirmatory email settling the invoice but it has failed to materialise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by JOHN - 06 September 2019

" The vehicle was good and the staff polite. The extra insurance level I took out online did not cover anything so I was forced by the staff at Bilbao to take out another £112 worth of insurance to cover it. The system is not at all transparent and I felt conned into taking it out. "

" I had booked online to get extra insurance so that I would not have to worry about getting e.g. stone chips or scratches, and this included to roof and windscreen. When I got to the Bilbao Budget desk they said it didn't include this at all and that I would have to pay another £112 or so to get full cover. This was a hard sell and the thing I wanted to avoid by taking it out online first. They did not know anything about what I had booked online in this regard. Not something I could therefore recommend you company again for. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PATRICK - 05 September 2019

" Would use again. Automatic car given at no extra charge "

" There was a 55 euro extra charge for bringing the car to France which i was unaware if at booking "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by EMILY - 28 August 2019

" All fine except for drop off. Can you check for me please, thanks. "

" When I dropped off the vehicle the man said his hand held device was not working so he could not verify the condition of the car and guarantee the return of any held money. I am now confused about what to do. Date was 13 August, Avis, Bilbao airport. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by CLIVE - 27 August 2019

" Very efficient helpful staff virtually no waiting time on collection or drop off. One of the best places I have hired a car from. "

" Very easy and quick rental. Car was fine and clean. Staff friendly and helpful .We had a little trouble finding the drop off on return as it is in the multi storey. The do provide instructions though. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by MARK - 27 August 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PRABHPAIAK - 25 August 2019

" Difficult communication with rental agency "

" the fee to return a car 3h later is the same as renting a car four days. Plus they charge you an invented fee to use the car in another country. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by RICHARD - 18 August 2019

" nothing to comment as yet, always had good service "

" superb, just slightly too expensive "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MARTIN - 17 August 2019

" Good selection of options to choose from "

" Everything went to plan. A bit of a wait to pick up the car, but it was a Sunday, so I guess there may usually have been more staff to sort out the paperwork, but it wasn't a problem. Drop off at airport was very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by IAN - 23 July 2019

" ok "

" mainly positive. Yet again the car we ordered was not the one offered which was unsuitable but were offered an upgrade at special rate to something more suitable. More money but the car was more comfortable so not too bad. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by RICHARD - 21 July 2019

" Auto-Europe fine, helpful and quick to answer the phone. Clear paperwork, and the insurance well explained. I think I was attracted to OK Cars as they are cheap, and the car was fine. It was their understaffing that was the issue, and being off-site. One to avoid next time. "

" The off-site collection and drop off is unsatisfactory. There was no bus to collect us at Bilbao, he turned up just as I was ringing you as I was unable to get through to OK Rent. The office was understaffed, we had to wait half an hour to do the paperwork. The car was fine, but was away from the office and we couldn't find it, the staff were too busy to take us to itor explain adequately where it was. Drop off. The map showing where the office is was indecipherable. We had to get help from a garage to find it. The staff were rushed and couldn't locate their paperwork. The bus back to the airport was fine but he drov too fast and it was clear the customer waiting at the airport had been waiting too long - as we had. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by STEPHEN - 21 July 2019

" Inter Rent is the same company as GOLD CAR...GOLD CAR being a company we previously had issues with the 'extra insurance'. We will never use Auto Europe again as they sold us an extra insurance which was not at all valid by Inter Rent or GOLD CAR. The last time this same thing happened we were i see to recall refunded and with the promise of this issue being sorted. Clearly that is not the case. So will use another company where the costs are sincere. Auto Europe should of sorted this and been honest. "

" Inter Rent is the same company as GOLD CAR...GOLD CAR being a company we previously had issues with the 'extra insurance'. We will never use Auto Europe again as they sold us an extra insurance which was not at all valid by Inter Rent or GOLD CAR. The last time this same thing happened we were i see to recall refunded and with the promise of this issue being sorted. Clearly that is not the case. So will use another company where the costs are sincere. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by JEFF - 13 July 2019

" Short shuttle from airport. All Interrent staff we encountered were friendly and professional. "

" Short shuttle from airport. All Interrent staff we encountered were friendly and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by HOWARD - 08 July 2019

" My problem was sorted quickly and without fuss. Very Good "

" In our original car ( Audi ) the power socket failed and we were unable to use our personal sat nav without power. In Logrono your representative could not fix the problem and promptly offered us an almost new Audi which we accepted. Good customer service ! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by MICHAEL - 08 July 2019

" . "

" Very efficient, staff were pleasant and proffessional "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by PATRICK - 03 July 2019

" as above "

" all good, but even they admit to an excess of complaints re. model of car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by GORDON - 29 June 2019

" Efficient service. "

" Straightforward and efficient service. Minor problem with misrecording of mileage when vehicle was picked up. Only came to notice when vehicle returned. Sorted out quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BILBAO, ES - Reviewed by PHILIP - 26 June 2019

" Everything went well. Car was very badly scratched from previous drivers, but we had the extra insurance so all was well. "

" Everything went well. Car was very badly scratched from previous drivers, but we had the extra insurance so all was well. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by GRAHAM - 24 June 2019

" Auto-Europe service was as usual good, however, I will next time ensure full insurance before I get to a hire desk. "

" VW Polo equivalent was a Corsa, so I agreed to an upgrade to a VW Golf, however once all costs of insurance etc, were added up, it was the most expensive car hire I have had. The car was not clean and stinking of smoke. It had been roughly used so didn't drive well and had many dents and dings which thankfully I had paid the extra insurance to cover. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 2

BILBAO, ES - Reviewed by ANTHONY - 15 June 2019

" Clearer details needed to find drop off place "

" Computer message came up of air pressure. Problems. The car should not be rented again until this problem is resolved. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by MICHAEL - 07 June 2019

" I found the website bits re choice of vehicles and pick up / drop off locations a bit clunky "

" I thought the excess was too high Collecting a hire car seems to be an unnecessarily lengthy activity. Could ID be prescanned online for example? "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ALASDAIR - 06 June 2019

" We would hire from Bidget again happily. Great service and fair prices without the pressure sales. "

" Great helpful staff in Bilbao made the hire a smooth experience. Initial check of car is done in a dimly lit area making it quite difficult to check the car for damage. Although the staff were very helpful and understanding. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by MICHEL - 30 May 2019

" Please see above Worst ever experience Car Hire "

" Service provided was non -existent Staff were unhelpful Kept waiting ,a long time to get back to The Terminal no explanation .......just shrug of shoulders "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by ANTHONY - 29 May 2019

" Overall very satisfied with the experience "

" 1. Poor windsceen wipers 2. Poor signage in multi storey car park for drop off "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by PAULIUS - 29 May 2019

" easy to book "

" excellent and helpful staff,no push to bye their products,new car(2000km on the clock).quick and easy drop off.the best in bilbao at the moment(they opened in January 2019) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ANTHONY - 21 May 2019

" Excellent "

" Straightforward, no fuss, no attempt to rip one off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ALISON - 13 May 2019

" See comment above "

" We were a little disappointed when we arrived as Sixt we not keen to give us the small car we rented, saying it wasn't good for where we were going, so they told us we needed to upgrade. They also then said the insurance we bought from autoeurope wasn't good enough and that we needed to get extra. We ended up paying another 300 euros to upgrade and for insurance, which we were not expecting at all. I don't know whether we needed the extra insurance, but they were very convincing. So I don't know where the problem was as I thought I had bought insurance with auto Europe. The whole experience has put me off and I probably won't use either company again. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by WILLIAM - 03 May 2019

" This is the second time I have used this company, very easy to deal with. I would use them again. "

" Easy to deal with, would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by DAVID - 17 April 2019

" Great value, great service. Will use again. "

" First class in every aspect.. minor damage to vehicle on collection but this was noted and pointed out to me and noted on documentation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by PAUL - 19 December 2018

" Quality service with a Blue Chip Company @ much lower cost "

" Part of Europcar so the experience was inline with theirs. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by CONNOR - 21 November 2018

" As above, there were no pick up instructions or even a desk. "

" There was no desk of any instructions on where to pick up the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by MARTINA - 31 October 2018

" very satisfied "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by STEPHEN - 20 October 2018

" All great "

" Everything was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by IAN - 19 October 2018

" See above comment "

" Friendly and helpful staff, excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ADRIAN - 18 October 2018

" Simple booking process. Very clear information. Good price. "

" Welcoming efficient reception. Friendly quick check in. Well maintained lean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by SIMON - 17 October 2018

" Average "

" Staff were good, but the car we were given had been recently in an accident with loose front bumper and missing fog light. Should have been repaired before allowing use again. We had a 400km drive over the weekend not knowing whether the car would suffer further from this damage. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PETER - 07 October 2018

" Our worries that we might face extra charges proved unfounded... we were treated with courtesy and respect and good humour. The car was exactly what we needed and enhanced our enjoyable tour round Northern Spain.... and very good value for money. "

" Our worries that we might face extra charges proved unfounded... we were treated with courtesy and respect and good humour. The car was exactly what we needed and enhanced our enjoyable tour round Northern Spain. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by OLEG - 03 October 2018

" Good online process . "

" Check in stuff was very focused on upselling more insurance and when I said no.. then stuff tried to present how much we will pay for any damage... All in all we feel focus was on selling more insurance and not customer service. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by ROY - 01 October 2018

" Good "

" Overall very good. Concerned about tolls on A22 in Portugal as there was no way to pay them. I am trying to pay them retrospectively online so that they are not levied against you with subsequent cost to me "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by KEITH - 28 September 2018

" Excellent service "

" Very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ROBERT - 28 September 2018

" OK "

" The car needed an oil service, this should have been done before rental. The windscreen was very dirty on the inside. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by STEPHEN - 18 September 2018

" Simple site easy to use decent price. "

" Straightforward pick up and drop off was good. Car had high mileage for a rental over 31k and showing signs of wear and tear. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by ROGER - 16 September 2018

" as AbOVE "

" Hire car had puncture, swapped at Barcelo St Sebastian with assurance of no charges drop off told charges were to be made drop off staff rude unhelpful almost offensive, matter settled by counter staff but Barcelo staff lied over their confirmation of no charges, Budget were saved by Bilbao airport counter staff Lorena otherwise not trustworthy and bad mannered "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BILBAO, ES - Reviewed by DAVID - 06 September 2018

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by VAJRA - 03 September 2018

" having booked some months ago I absolutely did not appreciate being downgraded from intermediate [Qashqai] to compact [Juke] which was unsuitable for long journeys and hill climbing. I was not able to take a manual due to an ongoing medical condition. I was offered no compensation "

" having booked some months ago I absolutely did not appreciate being downgraded from intermediate [Qashqai] to compact [Juke] which was unsuitable for long journeys and hill climbing. I was not able to take a manual due to an ongoing medical condition. I was offered no compensation "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PAUL - 03 September 2018

" Car provided was the type and size as advertised & with only 8000km on the clock. The only disappointment was the fuel consumption which was very disappointing.(Ford C Max Petrol). I understand that this is not the fault of Dollar but it did make the otherwise faultless experience down slightly. "

" As usual very professional quick and efficient at Bilbao. Sorry to say my next car hire in October will not be with them due to the price difference with a rival company. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by STEVEN - 29 August 2018

" Clear website, quick to book, and no excessive upselling of "extras". "

" Good value, all as described and most importantly no hard sell of excess insurance! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by LEON - 27 August 2018

" Very good! "

" Good policy on damage / scratches "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by RICHARD - 24 August 2018

" No further comments. "

" The only issue was that a warning light appeared suggesting that a service was due. I tried calling the number provided to me by Enterprise and nobody picked up, despite calling about 10 times over a 3 day period. This could have been an emergency, but nobody was there to help. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by NICK - 24 August 2018

" Seamless "

" Really efficient service. Great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ANTONIA - 19 August 2018

" Yes no problems whatsoever with the reservations everything has gone smoothly "

" We had two reservations with budget. First car reservation went very well. The 2nd car we had the right tyre was totally worn to the point that didnt have the grip on the tyre. Not only were put our lifes at risk whats more we infringe the law. The staff were very understanding and apologetic about it. And we got discounted as we were given a compact category from an economy. I would recommend budget reluctantly and to be vigilant the state of the car. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by DAVID - 11 August 2018

" Easy to use. "

" Good value for money. Excellent vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by GIOVANNI - 11 August 2018

" Best offering for this booking. Unfortunately not competitive for my next booking in Iceland. "

" Insufficient staff at collection desk meant one hour wait before being seen. After that service was good in all aspects. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ROSINA - 03 August 2018

" As said above :) "

" It's was my first time with europcar and will certainly use your services again :) "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by WILLIAM - 23 July 2018

" Smooth and clear. "

" Counter service and car were both excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by TOM - 08 July 2018

" Friendly staff who spoke great English "

" Friendly staff who spoke great English "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PETER - 08 July 2018

" Excellent service "

" Extremely efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MICHAEL - 29 June 2018

" All OK except the Sat Nav comment above "

" The only criticism I had was that I paid over 100 euros for Sat Nav equipment which I feel had not been updated as not all the autopistes were in it and I was asked twice in Pamplona to turn right when there was no outlet from those roads. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ROBERT - 27 June 2018

" Straight forward hassle free experience "

" Straight forward hassle free experience, very friendly company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by LLOYD - 19 June 2018

" I have done see3 "

" Counter staff wanted to up sell everything from insurances to repair costs I was un nerved by them when leaving there premises They took 1000 euros for cover against damage which I'm told I won't get back for 6 weeks This means my self and others are financing the business I was close to going back to the terminal for a rental with a known brand without scams The service when returning was poor and the manager remained on the phone whilst we collected and returned the vehicle Staff had been well trained in up selling The Americans who returned to the airport were concerned about missing their connection It took us 50 minutes to return the vehicle Price good service experience very very poor "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by JUAN PATRICK - 08 June 2018

" Great "

" No comment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by DANIEL - 04 May 2018

" d "

" I bought insurance through Dollar but this was not made clear on the voucher - so I ended up buyiing insurance from Hertz as well. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by NICHOLAS - 01 May 2018

" As above ... I use AutoEurope as a reseller frequently .. but the rental experience in Europe is inefficient. "

" I have a low rating for the staff, but the problem is not the staff who were courteous and efficient; the problem is in the business process. European rental car companies need to look at how it works in the US. It took 30 minutes to collect my car and I was only 2nd in the queue ... the process is broken. A competitor will one day offer US service ... and everyone I know will go for it. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MARK - 16 June 2015

" My dissatisfaction is rather more with Dollar, who our original booking was with, but as it only covers Enterprise below and as Dollar are your partner, you should have some sway with Dollar. They refused to give us a car because we were a day late, even though the car was booked for a fortnight. You said we had to forfeit our money and pay again, so to get us on our holiday we booked with Enterprise through you. The contract was for car hire for a fortnight, so however late we were, there should have been a car available. We are pursuing this further. Hertz have been a terrible company to deal with before and I don't think you should be dealing with them if they give their customers grief like this. Based on this I can't recommend you. "

" Very satisfied, as we have always been. The guy on the desk could NOT understand why Dollar should be refusing to give us a car. "

BILBAO, ES - Reviewed by ERIC - 31 May 2015

" Excellent service from a Brit based in the US!! Satisfied I Got the best rate. "

" Good service on collection and return. Got the car I had booked(and wanted!). Spotlessly clean. "

BILBAO, ES - Reviewed by PAUL - 19 May 2015

" to stay competitive "

" no problems the staff @ the Hertz desk where very polite and helpful "

BILBAO, ES - Reviewed by SEAN - 22 March 2015

" All fine, nice and easy to choose a "return full" option as well. "

" The Dollar service was delivered by Hertz. They were excellent and confirmed I would be charged a full tank + a service cost if the tank was left a little short of full, so I found a petrol station to top up to the brim. They also checked the car upon retun and confirmed all was in order and there would be no extra charges. This is much better than many places that do not check and you have to worry for ages if they will "find" a scratch. So very happy. "

BILBAO, ES - Reviewed by STEVEN - 14 January 2015

" Easy to use and good value "

" Helpful and not pushy staff "

BILBAO, ES - Reviewed by LUIS - 17 December 2014

" everything went as planned, very good service, great car "

" everything went as planned, very good service, great car "

BILBAO, ES - Reviewed by BRIAN - 19 September 2014

" I liked everything, with the exception of the rental company actually charging my credit card for the excess instead of just taking an authorization for it. When I look at my statement after having my excess refunded, the amount of euros is the same but my original currency is much less "

" see above "

BILBAO, ES - Reviewed by THOMAS - 11 March 2013

" The auto worked well and it was an excellent value. "

" The agents explained everything well and made sure that I was informed about the automobile. "

BILBAO, ES - Reviewed by STEVE - 26 June 2012