Auto Europe
- North America
- Central America
BLUU SOUTH AFRICA CUSTOMER REVIEWS
- 8.5
- 8.7
- 8.8
- 9.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BLUU SOUTH AFRICA Car Rental Reviews
Average Rating for Bluu :
JOHANNESBURG, ZA - Reviewed by DIANA - 15 September 2025
" I have used Auto Europe for many years. They never disappoint. "
" Efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by EMMANUEL - 22 August 2025
" I just felt I was intimidated and robbed by a cooperate body. This is my first time of renting from you and definitely going to be the last, I told you staff on the counter that Monday night.. Client friendliness is not in your dictionary at all, "
" Your company is not client friendly at all. Charging somebody over R29000 to rent him a car of less than R300 for less than 24hrs is inhuman. Taking over 3 days to refund him his money back in this IT era is criminal. Please refund me my money, your car was returned in same condition as was confirmed by your inspector before I left your post "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 20 August 2025
" Always quick and easy to rent from Bluu. "
" Very friendly and efficient staff. The car ran flawlessly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ALEX - 05 August 2025
" Overall, it worked fine but with a significant excess on the line, picking up a car with so many scratches was in-nerving. Hence, many photos were taken by me to cover myself. "
" I was surprised that there was not an option to pay for additional insurance to give full cover, with zero excess, at the desk. Also, on collection the car had many scratches and chips on it (a number of these were not listed on the rental paperwork) as well as the parcel shelf being split. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by NEIL - 29 July 2025
" Easy to book and there were no issues with the rental process when we arrived. "
" Easy to complete the rental and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 20 April 2025
" I have hired many times over the years but this was the first time with Bluu the price was favourable and the experience was excellent. "
" Very good experience which was helped by the excellent service and attention given by Nauweed. I will be looking to hire again with them later this year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by MARGARET - 12 April 2025
" very good car, people, company "
" very good car, people & company "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DANIEL - 11 April 2025
" Auto Europe provided a good service. "
" I was overcharged and the car rental company have not responded to me. Very poor customer service. I would not use them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by STEVEN EDWARD - 30 March 2025
" Very easy to book and very good advice re insurance! Thank you. "
" Excellent service just what you need when on a tight schedule. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NEIL - 22 March 2025
" Good value and easy pick-up and drop-off "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by DAVID - 12 March 2025
" 100% happy "
" Great service, great staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 12 March 2025
" All good "
" All good, staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEPHEN ROY - 10 March 2025
" I thought I had rented from Auto Europe only to be handed over to a third party, Bluu. I should have been informed. "
" Very good until the last moment. I get a bill for fuel usage after I had filled up simply calculating my fuel consumption on how many Kms I had done. The bars were showing full and I was fair in doing so. I don't think I deserve a penalty of R 80 plus an additional R 180 charge for fuel. I have written to the company and have received no reply. So I would never use or recommend them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTONY - 07 March 2025
" Just happy "
" Good service and gave a 1 level upgrade "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by KAREL - 05 March 2025
" Please see my previous answer "experience with BLUU" as it is, in my opinion, the same "
" I was a little unhappy about / with the size of the vehicle and the fact that the car was automatic. But as we have done only 565 km (without any problems of technical or other nature) it was actually fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by CLIVE - 12 February 2025
" Easy efficient car hire good price clear terms and conditions have use you for a long time. Keep up the good work. Will definitely use you on my next visit. "
" Great customer service car ready on arrival. Nearly new car. Easy drop off. Please pass on my thanks will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by IAN - 12 February 2025
" Smooth experience from start to finish "
" Great, friendly service. Vehicle was perfect - thanks ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JOSEPH - 09 January 2025
" Easy booking, good price, great car rental "
" Easy booking, good price, great car rental "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by PETER - 17 October 2024
" Great service and good prices. "
" Good service and the vehicle was just what we required. It was almost brand new in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEPHEN - 11 October 2024
" Used AE for a few years now and always found them good and have never been let down Really good during Pandemic as regards refunds "
" Local company in Cape Town SA 10 min walk from my hotel. £82.00 for 5 days for 4 door hatch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by QUINTON - 06 September 2024
" Not a great experience "
" Very long collection time, over an hour! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 11 July 2024
" Generally a good experience. I would use bluu again "
" Well run. Only problem is that the group of car includes diverse cars so that you often don't get the car you booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 20 June 2024
" I cannot get hold of a physical person. I receive charges unexplained. On booking the price is the price but i constantly receive additional charges "
" I have received an invoice from BLUU. I thought payment was made to you. I tried ringing the above number. There is no one ever in your office. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by BRIAN - 01 June 2024
" Unsatisfied as the headlights on the car hired were very poor, as in very unsafe to drive at night. Headlights were not bright enough to see where driving. Brights had to be used to see. As the headlights were not adequate for night driving, the use of the car was limited at night. "
" Unsatisfied as the headlights on the car hired were very poor, as in very unsafe to drive at night. Headlights were not bright enough to see where driving. Brights had to be used to see. As the headlights were not adequate for night driving, the use of the car was limited at night. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GEORGE, ZA - Reviewed by CLIVE - 04 March 2024
" As stated above. Very good. "
" Very good experience new car friendly and efficient staff. I would of liked a signed form them when I returned the car stating everything was satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TIMOTHY - 29 February 2024
" Easy to use and good value "
" All was as good as could be hoped for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 18 February 2024
" Auto Europe's website is easy to navigate and complete a booking. Choice of vehicle types and levels of insurance/comparative pricing are clearly visible/explained and prices are mostly competitive compared to other UK brokers/suppliers "
" I rent regularly from BLUU at Cape Town airport. They are friendly, efficient and provide well maintained vehicles at a fair price. Only issue I've had (on more than one occasion) is the refuelling fee to put a couple of litres of fuel in even though I've just filled the car up and driven only 3km from the petrol station to the car rental centre. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by GRAHAM - 15 February 2024
" Bluu Cars seemed to be very much lower quality than I would have expected. "
" The first car offered had scratches and marks on EVERY panel some of which were marked on contract most of which were not. After commentating the vehicle was replaced with another car that was scratched all over. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by OLIVER - 03 February 2024
" All very easy, great price! "
" Highly recommended - great car, very clean and quick service. Would absolutely use Bluu again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by PAUL - 05 January 2024
" Same as above "
" Had extra charges, equal to what I paid to autoeurope. No one has explained to me why that was the case. I never purchased an insurance unless it was imposed but that was not explained either through autoeurope on booking or on collection of the car "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CAPE TOWN, ZA - Reviewed by PAUL - 05 December 2023
" Very efficient and comprehensive details on exactly what we were buying "
" Very helpful - no queue which was a bonus too! Upgraded the car at no extra charge when they saw how much luggage we had! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 06 November 2023
" See above "
" I've rented with BLUU many times previously in Cape Town. Efficient and friendly representatives and cars are well presented. One issue: I filled the car up at the BP station on the airport perimeter road (done by attendant, not self-service) and yet they still charged me for a few litres of fuel plus a separate refuelling charge! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ABIGAIL - 30 October 2023
" Amazing! "
" Top notch service with very little complaints! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRYAN - 12 October 2023
" Fair price and efficient "
" Staff were very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by SERGE - 13 June 2023
" The deposit amount ruined the experience "
" I was charged a higher amount of deposit , not impressed "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by PAUL - 04 February 2023
" Friendly people no queue efficient return "
" Probably the best service have ever experienced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VEREENIGING, ZA - Reviewed by CHRISTIAAN - 24 January 2023
" Unwilling to assist when I encountered the poor service on the day of pick-up. "
" Not happy at all on day of pick-up, better on day of drop-off. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by GEORGI - 28 November 2022
" overall was good experience except being charged without being informed "
" charged contract fees of R105 without any explanation or warning when the car was taken there was some nose in the dashboard especially when you drive on the highway which should be checked prior renting the car "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6