AUTO EUROPE BUCHAREST, ROMANIA Car Rental Reviews

BUCHAREST, RO - Reviewed by MARIAN - 05 August 2025

" All fine with Auto Europe website, hope you'll assist me to get my deposit unblocked in maximum 30 days. "

" When I arrived to pick up the car, I was informed by the Pricecarz representative that a deposit of €2100 would be blocked on my credit card. I was aware of this requirement and accepted it, as it was outlined in the rental agreement with Auto Europe. However, I was then told--quite unexpectedly--that this amount would be blocked for 90 days. This came as a shock to me, as I have never encountered such a long hold period, and I believe it directly contradicts the terms provided by Auto Europe, the deposit is to be released within 30 days. When I questioned this, the Pricecarz representative--who claimed to be the manager--responded very rudely and stated that he would not rent the car to me unless I agreed to the 90-day hold. Unfortunately, as it was late on a Friday afternoon, I had no viable alternative and was essentially forced to sign the agreement under pressure in order to proceed with my travel plans. I understand that local suppliers may have their own policies, but I booked through Auto Europe in good faith, based on the conditions presented at the time of booking. For this reason, I am respectfully requesting that you contact Pricecarz on my behalf and ask them to release the credit card deposit after 30 days, as originally agreed upon in the Auto Europe rental terms. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by BJARKE - 03 May 2025

" There was absolutely no support from Auto Europe on the matter and will therefore not use or ever recommend then to anyone. I would let everyone know it is better to avoid using them. "

" They wanted me to pay 2,400 EUR, even though I had purchased the full package through Auto Europe. The person at the counter pushed me to by his insurance and did not want to let me pay with Amex or a Debit card. When I said I could come back to collect the car and pay with my Visa Credit the following day, he said that was not an option and the car will be cancelled. In that case I will have to pay for another rental car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by JOCELYN - 07 April 2025

" Prefer use of mainstream companies to avoid the above with dodgy small companies "

" Extremely poor ability to register earlier damage. 8-10 areas of damage were not recorded on their system at pick up. I was then sent the bill for 3 areas of damage, one I mentioned at pick up, two I had a video detailing, and the final one was interior, which when asked I was told specifically that this was not recorded so I did not need to check it. I am now engaged in protracted emails regarding level of proof of pre-exisiting damage which is stressful and time consuming. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BUCHAREST, RO - Reviewed by VALENTIN - 18 November 2024

" Good experience overall "

" It was a good experience, though I had to go and wash the car at handover as it was deemed too dirty and they would have charged me €50. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by FLORIN - 07 November 2024

" Class company. "

" Very good service and quick service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by JEFFREY - 02 September 2024

" Upon car hire arrival, I was made aware the car I had booked did not align with the car I was being offered. I then telephoned Auto Europe. I informed Auto Europe I has booked a station wagon (estate) and my e-mail shows an estate car and that I had used the website filter to only view and book an estate car. The lady from Auto Europe agreed my email shows an estate, but my booking shows 'economy'. I was told the only way I could have an estate was to cancel my booking and create a new one, which would cost me much more! I ended up having to accept having to use a small four door saloon which created luggage capacity issues and detracted from our holiday experience. Lastly, please listen to the recording of my phone call, as you should hear the woman from Auto Europe sigh at the beginning of the call, giving the impression she had no interest in taking a call form a customer! "

" Counter staff unfriendly and abrupt. When I informed the counter staff the car I was being offered was not the car I had booked, the response was my problem to sort, not interested in helping at all. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by EYAL - 25 June 2024

" high deposit , very expensive car insurance , hard to communicate , no answer to phone , and hard to find shuttle location ( no airport disk and no whats-app and no clear instruction on shuttle location ) "

" high deposit , very expensive car insurance "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by BOGDAN - 12 June 2024

" Prompt reliable service got a brand new car, even a voucher for returning with some extra petrol, thànk you team will see you soon "

" Very good efficient prompt customer service thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by MIRCEA CRISTIAN - 25 May 2024

" -- "

" Aside the scare factor used at the beginning to make you buy their insurance, the experience was good. It's a shame they use such tactics. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by SIMON - 23 May 2024

" All ok "

" All good. Only thing no one at drop off to assess car and sign off. So had to wait email next day to say all ok. Not ideal if been an issue "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by MAURO - 13 April 2024

" Professional end help full "

" Auto &Europe The best "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by RAFAL - 19 October 2023

" Rude woman on colleting the car, nearly blackmailing me that if i dont take THEIR insurance i will be paying thousends in case of 2cm scratch. On returning they forced me to go and wash the car!!! Never them again!!!! "

" Rude woman on colleting the car, nearly blackmailing me that if i dont take THEIR insurance i will be paying thousends in case of 2cm scratch. On returning they forced me to go and wash the car!!! Never them again!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by SERGEY - 30 September 2023

" Great value for money! Greatly recommend! "

" I was pleasantly surprised with an excellent level of service. Very efficient pick up and drop off. You are met at a reception and allocated an agent without delay. No pressure to buy additional products. Location is within minutes to the airport. The office operates 24h which is great for late arrivals. Great value for money. Fast reply to email questions. Few recommendations to improve: there is one one head office phone number to call for all issues including requesting shuttle bus. During the day the number is busy and waiting time is very long. It would be much easier to call the reception directly. The damage report at pick up doesn't include photos but only descriptions of the damage. Having photos would be easier during pick up time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by GARY - 20 September 2023

" The signs showing where to wait for the (very short) shuttle to pick up the car could have been clearer. "

" Efficient, friendly staff and the car was clean and in very good condition, with 13000kms on the clock. When bringing the car back, they dropped us off right outside the terminal in our hire car, so that was very convenient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by MARIUS TITEL - 16 September 2023

" I will use again,happy with the service Thank you. "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by HARPREET SINGH - 20 August 2023

" I PAID EXTRA WHEN BOOKING BUT WAS TOLD AT THE TIME OF PICKUP THAT I STILL HAVE TO PUTT DIPOSIT OF 1600EURO OR PAY 154 EURO TO FULLY COVER MY RENTAL. "

" VERY FRIENDLY "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by VITALIE - 09 July 2023

" everything was absolutly good "

" Very good company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by GORDON - 05 July 2023

" great service, no hard sell "

" One of the best experiences I've had at a car rental desk. There was no hard sell on upgrading or insurance. They accepted my card for the deposit and drove me to pick up the car. They'd upgraded me without fuss to a brand new Renault Megane Tourer. It was a pleasure to drive. the return was equally efficient and pleasant and they had me in the terminal within 15 minutes of dropping off the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by MARIN ROBERT - 28 June 2023

" Please check your partners before give cars to clients "

" Very bad experience now. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 4

BUCHAREST, RO - Reviewed by NAVEENDRA DE SILVA - 14 June 2023

" Very poor . Who serve for me Me Bogdan very rude "

" Very very bad customer service . There is hiden charges .. Think twice before put deposit from your credit card. They will rip you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by MARKUS - 08 June 2023

" As always, I was really pleased with the experience with Auto Europe. "

" We had a great experience with AddCar. Our flight was delyaed and we arrived very late, yet someone was there waiting for us and although the cars are not at the terminal, we were transferred immediately and it is just a couple of minutes drive. The pickup and drop-off experience was extremely fast, professional and friendly. The car we had was in excellent condition and it was a throuroughly pleasant experience dealing with this company and we wouldn't hesitate to use them again on our next visit. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by DANIEL - 07 April 2023

" Try to take from you money Not recommend "

" Try to take from you money Not recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by VALENTIN - 03 January 2023

" Overall good experience, but there is room for improvement. "

" It was ok, there is room for improvement. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by LEONARD - 22 November 2022

" Everything went well and quick as I needed to go no problem at all very friendly and professional staff from the picking up from airport to pick up cars and dropping back to airport all went very smoothly. Definitely recommend "

" Very good service from staff very quick pick up and drop off! Overall good service after I had a car for a week no problem at all. They picked me up from airport and dropped me back In very quick as well. Thanks Payless "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by MIHAI - 09 November 2022

" Everything was smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by LASZLO - 03 November 2022

" As above "

" Car was acceptable,staff was helpful pick up and drop off was straightforward "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BUCHAREST, RO - Reviewed by CATALIN - 27 October 2022

" Nothing to complain. "

" Vehicle had 46000 Km, which seems a bit much but considering that the there are problems buying new vehicles, seems acceptable. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by KATE - 24 September 2022

" Good. "

" Cordial, pleasant and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by MADALINA - 17 September 2022

" Easy to book "

" Very friendly and helpful staff. Quick pick up and drop off. Clean and in good condition car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by FLORIN - 03 August 2022

" Not serious. "

" Cancel my booking without lettibg me know. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by MADALINA - 26 July 2022

" Easy booking "

" Very good experience. Quick pick up & drop of. Polite stuff. The car was clean and in good condition. Was very convenient to have the counter in the aeroport and the parking is at short distance from there "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by ROBERT - 11 May 2022

" No problem with auto europe but do think that you should take up with payless about this rip off charge "

" Vehicle fine. However when I said that I was going down to Constanta they said I had to pay Ron 127 for electronic toll. I have done this trip many time though not for 3 years because of Covid and thought that was a lot but though maybe things had changed. If I had paid at the bridge in cash it would have cost Ron 26 in other words they overcharged me by Ron 100 about £20. I queried this on return and he said it was administration charge. i call it a rip off and I don't think that is acceptable. I ahve photographic proof of both the actual toll cost and also their charge "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by HARRISON - 02 May 2022

" Difficult to determine the right rental co. providing our rental. Then very inconvenient picking up car from rental lot. Also, car had several messages and warnings displayed that I had to have explained and zeroed out myserlf during my travels. Otherwise, all was ok. "

" Difficult to g "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by LASZLO - 27 April 2022

" Staff at the airport was helpful even if we turned up a day late.I needed to pay for an upgrade as the car was not available anymore. Got a Vauxhall Astra with 138k on the clock full of scratches,but functioning well,engine management light on all the time. To be fair the staff was friendly and didn't check the car with a magnifying glass at the handover, as in previous years Handover process smooth. "

" Not the best car 138k kilometres on the clock "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by IULIA - 18 April 2022

" We had a screw in the tyre about 5 kilometres before returning the car. We pointed this out and showed a pic of the screw and they didn't mind at all. They took the car straight for repair without us and used another vehicle to drop us at the terminal. No charge for tyre or mention of it really. Holding card fee returned within 2 working days. Brilliant service all round. "

" Very efficient service. Met at terminal and on time. Pickup and drop off quick and without any hiccups. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by JONATHAN - 08 March 2022

" Very bad experience, horrible car to drive , dirty, and tyres weren't the one I booked for snow and they were very used "

" The car tyres were flat which was dangerous. I have booked a car with snow tyres but they were used and was very slippery in the snow which is very dangerous , the payless people didn't car at all , very bad experience, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by MIHAI - 24 February 2022

" Straightforward to navigate and book the car. All details and info provided. Will consider using next time. "

" The process of getting the car was acceptable. Although provided details of arrivals for pickup there was no one waiting at the meeting point. I had to phone the office at the number provided which fair play was answered promptly and was guided by the representative to the shuttle bus pickup point. A queue of 4 persons took about an hour. The car, although wasn't the one I requested, was clean and in good condition. The car return experience was simple and very efficient. I'd definitely consider Payless next time. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by IURIE - 14 February 2022

" everything was very good "

" everything was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by PHILIPPE - 01 January 2022

" You care about your customers and it shows. The companies you work with are well informed and deliver a good level of service at an aggressive price. I've dealt with AutoEurope one way or another for close to 20 years and the experience so far has always been positive. "

" The car had been hit by hailstones so it wasn't a great look, and the excess was pretty scary at 1400 euros which totally blocked my credit card forcing me to use another one. Having said that the staff was great and service was efficient. The cost extremely competitive. I've always been pleased with AutoEurope and will continue to use and recommend them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by MADALIN - 24 November 2021

" Affordable cars, lovely staff "

" Very friendly staff and great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by JOSSEF - 05 October 2021

" very good experience "

" i should wait about 20 minutes till i meet the contuct person at the airport "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by ADELA - 18 August 2021

" Fast booking, happy with the service. "

" Worst experience ever! The car was in bad shape had lots of miles on and from 120 km/h was vibrating a lot. There was a repetitive sound most of the times. The car did not even had the windscreen liquid and USB port not functional. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by IULIAN - 28 July 2021

" They wanted to give me a newer car but smaller "

" Old car 2015 model quite dirty upholstery 170000km run "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by MIHAI - 02 November 2020

" See above "

" I was a bit nervous being based on a voucher, but the experience was very good from the website (I had to do some changes in the booking), but also at the airport, both the pick-up and drop-off staff were friendly and knowledgeable. The car was brand new and the process was smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by MARIUS GEORGIAN - 13 August 2020

" Definitely will rent again with Payless. Good value for what you pay. Very clean car and lovely staff. "

" Although we had a rough start and the kids were not happy to wait, in the end we had a lovely experience. The gentleman at pick up and drop off was very nice, polite and very fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by RAUL-NICOLAE - 01 April 2020

" Good service. I'll use it again "

" Very kind and helpfull staff. They picked me up straight away front the airport even though I was there 1-hour earlier. Definitely, a very nice experience and I'll use the company next time as well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by JEFFREY - 07 January 2020

" Due to receiving a hire car with a front summer tyre and a winter tyre (i.e. mixed tread tyres) we were supplied with an illegal vehicle and more importantly a very dangerous vehicle. Sixt staff at Sibiu airport viewed the tyres and told us not to drive the vehicle for these very two reason. Majority of holiday ruined as A unable to Utilise the car for six of the eight day hire. "

" Sixt staff member at airport was done to deal with. Discovered vehicle not from the airport, but was only a very short distance away via shuttle bus. On way to collect the vehicle was asked by the driver (also person who inspected the car with us) if I Was driving through the mountains. As I didn't know this, I replied we would be keeping to main roads. When first driving the car it didn't seem to handle well. I drove for 4 hours to Sibiu. Two days later, having not used the car and following snow, I checked the vehicle and noted one front tyre was a summer tyre. We then took the car to Sixt Sibiu airport. Staff checked the tyres and we were informed the vehicle was illegal and dangerous to drive. I then contacted Sixt and Autoeuropeto update. Sixt offered us an Opal Cora, but this is far too small for our requirement. It was not until the late afternoon before our final day of hire Six Brasov came with a replacement vehicle (like for like). Upon returning the vehicle a Six staff member told me they hadn't had time to change all the tyres. A total lie as tyres should have been changes in November. Plus we were informed the car had been standing for hours waiting for collection when we arrived at the beginning of the hire period. Very disappointed with the Six response and asking for six of the eight days we could not use the car refunded. Our lives were placed at risk due to mixed tread tyres as well being illegal!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by IONEL - 03 January 2020

" Car was very badly damaged, customer service was poor at the sixt Bucharest radisson office, especially when we told them we purchased third party insurance. "

" Car was badly damaged "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by BOGDAN - 30 November 2019

" Good service, great prices. "

" Friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by DAN - 08 November 2019

" Emanuel, with Payless, did such a good job "

" Emanuel, with Payless, did such a good job "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by ALEXANDRU IULIAN - 06 November 2019

" 5* "

" 5* "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by RABNAWAZ - 21 October 2019

" Hassle free experience and very reasonable price "

" Hassle free experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by SILVIU - 02 October 2019

" Very satisfied "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by IOAN - 02 October 2019

" Probably not your fault. "

" I had booked the car from 9am as we were arriving in the early hours of the morning and staying at an airport hotel. I was under the impression that since I booked it and paid for it from 9am it would still be there if I was a bit late. I arrived at around 11am and was told by an extremely rude and confrontational male that I was late and the car was no longer available. After a lot of huffing and puffing he finally arranged a car for us which quite frankly was a piece of junk. Dints, scratches and dirt all over it and it stank of cigarettes - it still stank when we gave it back 6 days later despite driving with the windows open most of the time! I expected significantly better from one of the bigger car hire companies! "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

BUCHAREST, RO - Reviewed by G E - 28 September 2019

" I always use auto europe "

" I had the car for 9 weeks and had no problem throughout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by MARIUS - 08 September 2019

" easy booking, "

" After booking I read some of the reviews online and I was really not hoping for much. The only complaint I have is that the pick-up took longer than expected. We were traveling with 2 children and would have liked an immediate pick up as other companies offer, rather than waiting over 30 minutes to be collected from the airport. Once picked up, it was very quick to get the car and be on our way. We had to pay £10 for the "vignete" which apparently was not included in the rental price. I would have liked to be told about this before. Not a big deal, really! Staff were really nice at pick up, can't say the same at drop off. The car I had was showing real signs of wear and tear, you could see it is nearing it's end as a hire car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by ALIN-DUMITRU - 03 September 2019

" Extremely unfriendly staff. I will get back to you for a refund, as I could not pick up the car I had booked. "

" The staff at the counter in Bucharest have refused to accept my debit card as a payment method for the deposit, saying that I need to pay an extra €50 fee so they can then take a smaller deposit which could have taken from my debit card. They have simply refused to even try using my debit card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by GHEORGHE - 01 September 2019

" superb from start to finnish!!! i hope guys you all keep it up... i was very worried as i know romania mentality but thrifty and autoeurope has been faultless! a big thank you! please please keep it up "

" superb from start to finnish!!! i hope guys you all keep it up... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by CRISTINA ALEXANDRA - 16 August 2019

" _ "

" No meet and greet "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by GHEORGHE VALENTIN - 10 August 2019

" I did recommend and I will do again "

" Good Experience with your service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by GEOFF - 01 August 2019

" I've had two experiences of Auto-Europe this year. The first hiring a car at Turin airport was excellent 10/10. The second hiring at Bucharest airport via Payless was poor 2/10 where the car supplied was less than the specified one, had over 80,000km on the clock and in very poor condition. "

" meet And greet at airport was excellent despite delays with our baggage. We booked a Skoda Octavia estate equivalent but all they had was an Opel Astra estate which had done 80,000km,had lots of damage and a 350mm crack across the windscreen. I paid an extra 110 euros at the counter to upgrade to a no quibble insurance because of concerns about being liable for any of the multitude of damages. When returning the car to Sibiu airport the Payless rep took ages waiting for the Bucharest office to send photos of the condition of the car on collection to assess any damage. In the end, I paid nearly £450 for 5 days motoring in a beat up Astra which represents very poor value. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by IULIAN - 03 July 2019

" The local rental company upgraded the car and service was very satisfying "

" The car was in good condition and brought to the hotel at no extra charge "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by STEFAN - 28 May 2019

" I have no comment to make. "

" I have no comment to make. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by KRZYSZTOF - 27 May 2019

" I would not recommend sixth in Romania to rent a car "

" The Opel Athera was prepared. Mileage was 95000 km. The extra insurance was denied because I did use AutoEurope for booking. Car return is quite far away from the Bucureşti Otopeni airport "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BUCHAREST, RO - Reviewed by COLIN - 11 May 2019

" Your booking terms etc and the voucher made no reference to the MAGRENTA demand that we pay €10 to clean the car, or take it back having cleaned it ourselves. That requirement and the suspicious way the handover was conducted was worrying but as experienced car hirers we felt it would be OK. The problem is that they have confiscated our deposit (approx. £1350) without any reason. We are disgusted that this company is on your rental list. At the same time as we were checking out another customer was similarly being fleeced for a tiny scratch. Someone needs to investigate this company to see how, in league with a repairer and false invoices they are stealing from customers and insurance companies. There will be trouble over this. "

" We used Magrenta. You are as confused as we were! I booked through cartrawler and you came into the picture, we booked with Magrenta and now you say it's PAYLESS! I have no problem with the booking process except that you are presenting people with very bad options. MAGRENTA is plainly a fraudulent company, they defraud people of their Excess deposits by spurious claims. You have a legal duty of care when offering these companies to your customers. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by ARTHUR - 05 May 2019

" Friendly, helpful & efficient staff. "

" Efficient service & good staff. Well priced. Good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by ADRIAN - 20 April 2019

" Over all its a good company,i will recomend "

" Everything was good exept the car.Good condition but not powerful. This was automatic car but i was not happy with his performances. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by IONEL CRISTIAN - 17 April 2019

" Definitely I will book again! "

" Very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by PEDRO - 08 April 2019

" Check above item 3. "

" We were basically pushed to acquire the same extra insurance which was more than 20x the price we payed for the car rental. It was told us that anything woth the car (no matter if small) would cost us a fortune without insurance and persuaded. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 3

BUCHAREST, RO - Reviewed by GRAEME - 06 March 2019

" Very quick - someone waiting at arrivals and to meet me on return of vehicle - no hidden charges or pressure to buy insurance as you get with some companies "

" Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by LIAM - 27 February 2019

" Thought we purcHased full insurance found out on the day we havnt, we never received a confirmation email And on the day of pick up had no certificate so had to mess about with that scrambling how to get the certificate as the worker would not accept iD and card paid with. "

" Only one worker at the counter took over and hour and half to receive the car which really cut into our travel time, we also purchased insurance with auto Europe to find out we were not even fully insured which made us very uncomfortable, the worker behind the counter took us to garage after an hour of waiting to realise he picked up the wrong keys instead of apologising and rush to get the new keys he started to look into something else so we just stood in the garage waiting with all our bags not knowing what's going on. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by DANIEL MARIAN - 25 February 2019

" Satisfied "

" Takes too long for the deposit to come back in my account "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by DAVID - 05 February 2019

" I have used Auto Europe three times now and have found the experience to be very easy. Everything is always clearly explained, with sensible advice, a wide range of vehicles from reliable hire companies and probably the best, (not necessarily the lowest priced, but the best), inclusive packages you will find. "

" Friendly, helpful staff, quality vehicle and a seamless pickup and handover. I even got a lift back into Bucharest because they didn't want visitors to be ripped-off by unscrupulous taxi drivers, this is, apparently, quite a major problem at Otopeni Airport. These guys will look after you, they genuinely care about their customers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by SATPAL - 18 January 2019

" Price and ease of booking were excellent "

" Quick, fair, friendly without any sort of hard sell. Would highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by MARKUS - 09 January 2019

" Excellent experience overall. "

" We had a fantastic experience with Sixt and having booked car hire with a number of different companies in Bucharest in the past, in future I will only use Sixt. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by NAOMI - 09 January 2019

" Never again. Will worn my friends not to come near that company, "

" We wrote we'd pick up the car on Jan 3 at 10:00 We did not add a flight number because we came from a next by hotel. There was no one at the air port, we called the general office and waited for more than half an hour for someone to pick us up. The car had many kilometers on it. When it was time to bring the car back to the parking lot, there was no one at the office. Again we called the general office. We almost missed our flight. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BUCHAREST, RO - Reviewed by FICAU - 07 January 2019

" Just perfect "

" Amazing company, amazing car , amazing staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by DALIA - 06 January 2019

" Not happy "

" Not happy. I choose the option with insurance just because I didn't want to leave deposit and somehow I had to leave €1400 because the guy at the counter told me that they have nothing to do with Autoeurope and I have to leave deposit, even though I've paid for extra insurance. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by NATALIE - 05 January 2019

" Autoeurope should stop working with companies that are dodgy. "

" DO NOT RECOMMEND!!!!! No one to check car back in. Sign form to say check will be done 24-48hrs. Next thing I have a £600 fee on my card. No receipt, no email of why - when they have my details, hang up the phone when I call to ask about it. Dodgy company - do not use!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by DAN - 04 January 2019

" All good "

" Car could be cleaner, but overall everything was good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by STEVE - 02 January 2019

" All worked well thank you "

" No comments to make, they are a car rental company and they rent cars "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by GUILHEM - 02 January 2019

" I have been using AutoEurope for years and this is the worst experience I ever had "

" Addcar told me the CDW insurance purchased via autoeurope is not valid for that car and I would have to purchase their own to take the car. Addcar refused to inspect the car when returned and later charged for alleged damage. The "damage" is already present on photos taken at check-in time. When presented with evidence, AddCar has not yet replied or refunded. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by SEBASTIAN - 08 November 2018

" I will book again with them "

" I was not expecting to pay 10 euros extra road tax for 2 days, for romania that is a rip-off "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by LAURENTIU - 21 October 2018

" Good overall, I would use them again. "

" Good overall, downside is that I booked an Renault but got different car(cheaper) and you wait longer at dropping off because usually office is closed (staff is picking up in the terminal) so take extra time. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by NISSIM - 14 October 2018

" The receipt of the vehicle was particularly tough with regard to the cost of full insurance. The crew was professional, pleasant and pleasant.The receipt of the vehicle was particularly tough with regard to the cost of full insurance. The crew was professional, pleasant and pleasant. "

" I was asked to pay for full insurance 22 EURO per day. !!! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BUCHAREST, RO - Reviewed by SIMON - 03 October 2018

" Very easy to use and compare offers "

" Great value for money "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by RUDIGER - 26 September 2018

" NA "

" Deposit of 1500 is excessive and only used to force people into buying extra insurance. Never again! "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by ALEX - 14 September 2018

" As I feared, Auto Europe had not passed on to Hertz my request to take the hire car out of Romania and into Bulgaria. This meant that when we got to the desk in Bucharest Airport not only was our car not ready but they had not prepared the necessary paperwork to make this possible. This was despite me calling both Auto Europe and Hertz several times to confirm that this would not be a problem! "

" The Hertz desk at Bucharest Airport was oversubscribed and under staffed. There was only one worker on the desk and this led to very long delays. We had to wait for 2 hrs 30mins to get our car as the one we had booked was not available. There also hadn't been proper communication between Hertz and Auto Europe to state that we needed to take the car from Romania into Bulgaria which created further problems and delays. Overall the experience was tiresome and unpleasant and not the way to start a holiday. After the 2hr 30 min wait we still had a 4 hour drive ahead of us, which meant we arrived late at night and very tired. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by GEORGE - 29 August 2018

" very professional and everything went to plan "

" very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by LASZLO - 23 August 2018

" Dissatisfied "

" On arrival I have been told that the car I have reserved isn't available therefore they will upgrade the car and I have to pay for it I said that I don't want to pay the upgrade should be free of charge as the reserved car is not available.Staff replied if I am not paying the additional fee I can wait till next day morning when the car will be available.They said that the computer system will not allow them to release the car without the additional payments.I had to pay additional 50£ . Disappointed of the service. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by DENISA - 30 July 2018

" I booked a car but the service left me pending. After making the booking, I got an email saying I will be confirmed if a car is found, but nothing afterwards. I need to be reimbursed. "

" I booked a car but the service left me pending. After making the booking, I got an email saying I will be confirmed if a car is found, but nothing afterwards. I need to be reimbursed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by GARY - 28 July 2018

" Overall, very good. "

" Clear and simple. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by ALEXANDRA - 04 July 2018

" Easy booking and excellent price "

" Friendly staff,quick drop of "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by QUENTIN - 01 July 2018

" I have never had a problem with Auto Europe, and will certainly use their service again. I have never used Hertz before, and never will again. "

" The only professional aspect of our experience with the counter staff, was the way in which additional charges were applied to our rental. The fee for an unwanted upgrade was extorted from us before a car was made available. The green card cover that was paid for was not issued, I had to have this sent to me later, and the administration of a report of damage on our return, unsurprisingly valued the cost of the repair at five times the amount of the estimate that we had received in Hungary, where the damage occurred. The staff in the compound who dealt with collection and drop - off, were however excellent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by VALENTIN ADRIAN - 30 June 2018

" Very satisfied,extraordinary services.Well done guys! "

" Everything went smooth , no wasted time , the lady at the airport reception has been very helpful and the guys from the parking as well. Really impressed by the team. I would recommend Sixt without hesitation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by MICHAEL - 19 June 2018

" Led to us to a crap agency. "

" Car was in a bad shape. Bluetooth non functioning, high beams non functioning, banged up 360 degrees. Worst - had to wait over 30 mins for drop off while the rude employee kept telling us over the phone: "another 5 mins", "another 5 mins"... Etc.. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BUCHAREST, RO - Reviewed by MICHAEL - 13 June 2018

" No "

" 15 minute delay as they didn't have the booked car available. But they then gave me an upgrade so not that bif a deal. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by HECTOR - 30 June 2015

BUCHAREST, RO - Reviewed by ROBERT - 30 May 2015

BUCHAREST, RO - Reviewed by NICU - 17 March 2015

" Best !!! "

" Best! !! "

BUCHAREST, RO - Reviewed by FRANK - 13 February 2015

" I have used AE several times before in different countries before and till now bookings with/ via AE always have been without any problems and also safed money comparing other booking sites. "

" very kind guy at counter and also at car pick up after transfer fron airport to car pick up point. "

BUCHAREST, RO - Reviewed by IAN - 04 January 2015

" Whole process worked well. Good car. "

" Efficient and well organised "

BUCHAREST, RO - Reviewed by GLAUBER - 07 December 2014

" Just tell about the tax of return in weekend after I confirm the rental. "

" The best rent-a-car company "

BUCHAREST, RO - Reviewed by RAYMOND - 05 September 2014

" Very helpful with arranging use of the car in Bulgaria after flying in to Romania. "

" A local area map would have helped. "

BUCHAREST, RO - Reviewed by ZAMFIRICA - 30 July 2014

" Was easy to book via Auto Europe, very competitive prices and confirmation of booking immediately. "

" I had a pleasant experience with this company, the car I had was about 1 year old and drove and handled very well- no technical issues with the car. We also had an upgrade of the car- probably they were over booked for the class we had chosen, but it was good for us. The only aspect I wasn't that happy with it, but not such a big issue, it was their policy of returning the car with the fuel tank empty- I think it is much easier to bring the car full rather than running out of diesel because you are stuck in traffic on the very busy Bucharest ring road or worrying how far is the next petrol station because you don't know the area- but this is a minor detail. I totally recommend this company and will definitely use it in the future. "

BUCHAREST, RO - Reviewed by NAVEENDRA - 28 June 2014

" we like to rent again with AUTO EUROPE. thank for everything "

" very good customer service people are very friendly "

BUCHAREST, RO - Reviewed by TERENCE - 08 June 2014

" Excellent service cannot fault it "

" As above no problems "

BUCHAREST, RO - Reviewed by CHRISTOPHER - 25 May 2014

" Telephone booking was easy and saved a lot of time. "

" Service was excellent and car provided was superior to what was expecting. "

BUCHAREST, RO - Reviewed by AHMED - 12 May 2014

" Was very nice services . Very nice cars "

" Very very nice and very good service "

BUCHAREST, RO - Reviewed by MARK - 05 November 2013

" Booking on line was very straight-forward, though I was slightly surprised to be told only at the end of the process, after submitting my order, that there would then be an unspecified delay to check whether the car I had requested would be available; I would have expected to have been told that earlier on, and given some sense of how long it would take. The hire price compared very favourably with other providers that I checked with, so I was pleased with the value for money. "

" The car was just what I needed, and performed very reliably. The Sixt staff at the beginning and end were polite and helpful. My ony slight reservation was at having to return the car at 5am in the morning to a dark parking lot on the opposite side of the dual carriageway from the airport. "

BUCHAREST, RO - Reviewed by EMMA - 22 October 2013

" Easy to deal with. Responsive and helpful. "

" Friendly staff. Excellent vehicle. Great experience. "

BUCHAREST, RO - Reviewed by ANTHONY - 12 August 2013

" We had a very positive and good experience from start to finish and have no complaints. "

" Very good. Everything went smoothly and the staff were helpful and the car was a pleasant experience. If it were ever possible to collect and return the car at the Airport, then that might cut out some of the waiting for a ferry bus, especially in busy times. "

BUCHAREST, RO - Reviewed by ADRIAN - 19 June 2013

" Easy site Easy to make a booking I have used autoeurope for my last 4 trips in europe with no problems "

BUCHAREST, RO - Reviewed by ROBERT - 19 March 2013

" Very helpful particularly when we had to contact the car hire company as my flight was delayed "

" Good no hassle car hire. Only gripe was that i was given a different car from the one that i expected and though larger it was also probably less economical "

BUCHAREST, RO - Reviewed by TREVOR - 14 January 2013

" Very smooth transaction and website very user friendly. "

" Very smooth transaction for collection and return of car. "

BUCHAREST, RO - Reviewed by KATHARINE JANET - 26 June 2012