BUDGET CANADA Car Rental Reviews

MONTREAL, CA - Reviewed by DOUGLAS - 24 June 2025

" The ability to cancel and rebook saved me a lot of money. "

" Very good collection and return experience. Got the vehicle I expected, but it wasn't without issues. Not the cleanest interior and had quite a few dings etc on bodywork. More concerning was significant brake judder indicating worn brake disks. I reported this on collection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by TIMOTHY - 14 June 2025

" All good "

" Provide all information required. Bay Centre, in the heart of downtown Toronto, is a very difficult pickup place. I have used both Avis and Hertz from this same location and they were rubbish. Even though this car was actually from the Avis garage. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MONTREAL, CA - Reviewed by ALAN - 09 April 2025

" Staff was very friendly. "

" Staff was very friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by ROBERT - 08 March 2025

" as above "

" I had to wait 1 1/2 hours for car to be available "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by ADRIAN - 10 October 2024

" Only negative was relative charge for second driver (spouse) at Can$10 per day This (additional spouse driver) should be included at no cost in overall rental by autoeurope. "

" Good service overall, quality car.Smooth pick up and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by RICHARD - 25 September 2024

" Staff very helpful & the process was straightforward "

" Simple procedure "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by GIAN-LUCA - 02 August 2024

" I use Auto Europe very often and the services that Auto Europe provide me with are very good. "

" I drop off the car in Quebec City last Sunday 28 July 2024 but I have not yet received confirmation that the procedure has been completed (2 August 2024) "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MONTREAL, CA - Reviewed by JOHN - 24 June 2024

" Nothing to add. "

" Very easy. Pick-up counter staff very courteous. Drop-off was simple. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by HARRY - 31 December 2023

" Great service, friendly staff "

" Great communications, great price, smooth transactions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OTTAWA, CA - Reviewed by LANCE - 12 October 2023

" Have used Auto Europe for several years and always got competitive results "

" Have hired many times from Budget and haven't been disappointed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by MALCOLM - 09 July 2023

" Autoeurope were fine but I am not happy with Budget. "

" Good car, good counter service. However, when I returned from vacation I found that Budget had emailed me a 'receipt' for CAD225.97 for "Non Pkg Items". I have no idea what that means and definitely requested no add ons to the rental and the fuel tank was full when vehicle was returned. I intend to challenge their charge. Is this yet another scam that we read about so frequently in respect of car rental companies? "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by PHILLIP - 11 March 2020

" Great way to compare car insurance "

" Had a great experience. Even when I mucked up my dates and dropped the car back a day late, the Budget guys weren't upset, and the extra charges were reasonable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY NS, CA - Reviewed by PETER - 08 November 2019

" everything was good "

" had no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAMPBELL RIVER, CA - Reviewed by WENDY - 03 October 2019

" Easy to book and great value "

" Debbie was Very helpful and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by GEORGIA - 28 September 2019

" I thought I had got a good deal, but the overall cost ended up being higher and also I found it confusing the work out the differences when the prices were translated into the different currencies. This can be misleading and confusing about whether you are paying the origional price or something else. "

" There were alot of hidden costs in my opinion, it ended up being more than quoted as I added extras which turned out to be quite expensive. At the desk there was alot of paper work to agree to which I didn't get chance to properly read what with being in a rush, just getting into the airport etc. I ended up just having to agree to everything without clearly understanding it. The process took a while due to communication delays between desk and car storage staff, I had already let them know I wanted a car with GPS yet nothing suitable was ready at the time we arrived, though we had told the company in advance our arrival time. I was asked about various car models, whether I was happy with those and having no knowledge of cars jsut had to agree despite having no clue what these cars were. Thankfully we ended up with a good model, only slighter larger than I expected and the GPS was perfect. Although I beleive we did have to pay extra for the larger car, which I do not agree with as you should have made sure what I wanted was available at the price already agreed rather than end up having to upgrade at my own expense. The returning of the car was very fast, I was not sure of the procedure, this being my first time hiring a car and I felt I should have been allowed more time to check the final condition in an area with better lighting. I wanted to take photos of the car but forgot due to feeling I had to rush to [INVALID] baggage and move along. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by STUART - 15 September 2019

" See above, plus handing the car back was also quick, though in poor light conditions so no real inspection took place. "

" The process of getting the car was about the fastest I can recall. We seemed to be through in no time. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VICTORIA, CA - Reviewed by JOHN - 17 August 2019

" Thanks for change of return and drop off in Nanaimo. Also free lift to the ferry. Excellent. "

" Great service at drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OTTAWA, CA - Reviewed by ROBERT - 15 August 2019

" Good service as expected. "

" No comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANAIMO, CA - Reviewed by PAUL - 07 August 2019

" Very efficient "

" Good car and efficient service but somewhat expensive "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ANDREW - 05 August 2019

" Great price and service and quality hire car "

" Excellent service and a great hire car for our trip in Canada "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by TRACY - 29 July 2019

" Booked online from the UK - very smooth experience picking the car up at YYC. "

" Good value for money and no complaints at all about pick-up and drop-off at the airport. Nice car (Honda Civic) with excellent gas mileage! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by STEVE - 18 July 2019

" Absolutely disgusted that I paid that amount of money for that car. I will never use budget again and indeed will tell everyone I can think of to steer clear "

" Car was very small and certainly not an intermediate 5 seater that I thought I was paying for - confirmed by the young lady at the budget counter who said I needed bigger car for 5 seater. Car was not valeted - dirty outside and very very dirty inside - in a disgusting state really. If I had not been in such a hurry to get on the road I would have insisted upon a change. No-one from the Budget office in car park bothered to come out to greet us, explain the car etc, - same indeed for other travellers who were equally bemused/annoyed "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by COLIN - 01 July 2019

" Stress free "

" Great and efficient service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ALAN - 20 June 2019

" Smooth "

" Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by RAYMOND - 07 June 2019

" Good "

" Good efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MARTIN - 18 May 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CRANBROOK, CA - Reviewed by JEREMY - 05 March 2019

" All went perfectly smoothly. Very nice almost new car. Polite and helpful staff - as one would expect in Canada. "

" All went perfectly smoothly. Very nice almost new car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by SHARON - 26 February 2019

" I have rented from Auto Europe many times and will continue to do so in the future. I find booking with Auto Europe, especially for North America, provides me with the best price and ease of booking. "

" During the rental I got a flat tire. It was almost impossible to get through to the correct department (Recovery) to get it sorted. I was given 5 different 1-800 numbers to call. When I finally got through to the right person, and speaking to them for 10 minutes, they permanantly left me on hold in excess of 1 hour. I was unable to disconnect the call and subsequently the landline that I was using was not useable. In sheer frustration, I went to the local Budget office where, thankfully, that individual helped me. It is totally not acceptable that when you are stranded and need assistance that the 1 800 number that was provided to me on my documents from Budget was not the right one. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by DEBORAH - 15 January 2019

" Very disappointed, I understood there may be additional charges at counter but not totalling more than the voucher total. If I were you as a company I would drop Budget. Unsatisfied customers are bad for business. "

" Terrible experience. Got charged more than the initial rental cost for winter tyres. They constanding were trying to upsell a better bigger car to me. I had to repeat several times that. Couldn't afford it. Ended up returning the car a day after picking it up because it was so expensive. I would recommend that every steer well clear of budget at vancouver airport. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by BENJAMIN - 30 September 2018

" The price I had agreed to was not the price I had to pay the terms were not misleading but completely fraudulent. I had paid for a car rental for a trip to Canada, the terms and conditions for the rental stated that I was required to pay 10 dollars a day up to a maximum of 50 dollars on arrival for an additional driver. When I arrived, however, I was informed that this was not the case and the staff advised their cost was 12 dollars 99 cents a day for every day of the hire, to add to this they also charged for each day the car would be out of province which was stated no where when the purchase was made. I showed the desk staff the terms and conditions of the rental I had paid for however they refused to discuss this any further and would not provide the car until all additional costs were paid which amounted to 320 dollars. As a result of this, I had no other option other than to pay as no management were available to speak to and the desk staff were not willing to discuss this any further. being charged such a large amount of money over what was stated within the terms of conditions I had agreed to resulted in a trip of a lifetime being ruined as the extra money required for the car took away from other activities that had been budgeted for. The car which was selected for the rental was unavailable also and we were given something completely different which was much larger than what we had requested which my partner was not comfortable to drive therefore completely negating the payment for an additional driver. All in all the experience was awful and I feel completely ripped off, I would like to seek a refund for the service and compensation as not only was the service fraudulently portrayed this had a negative impact on a once in a lifetime trip. Please could someone contact me back regarding this as the service I was sold wasn't what I received and to be charged 320 dollars which wasn't agreed upon on arrival with no other option other than to pay it was completely unacceptable even after showing the terms and conditions to the desk staff which I had agreed to this was completely disregarded and refused. "

" The price I had agreed to was not the price I had to pay the terms were not misleading but completely fraudulent. I had paid for a car rental for a trip to Canada, the terms and conditions for the rental stated that I was required to pay 10 dollars a day up to a maximum of 50 dollars on arrival for an additional driver. When I arrived, however, I was informed that this was not the case and the staff advised their cost was 12 dollars 99 cents a day for every day of the hire, to add to this they also charged for each day the car would be out of province which was stated no where when the purchase was made. I showed the desk staff the terms and conditions of the rental I had paid for however they refused to discuss this any further and would not provide the car until all additional costs were paid which amounted to 320 dollars. As a result of this, I had no other option other than to pay as no management were available to speak to and the desk staff were not willing to discuss this any further. being charged such a large amount of money over what was stated within the terms of conditions I had agreed to resulted in a trip of a lifetime being ruined as the extra money required for the car took away from other activities that had been budgeted for. The car which was selected for the rental was unavailable also and we were given something completely different which was much larger than what we had requested which my partner was not comfortable to drive therefore completely negating the payment for an additional driver. All in all the experience was awful and I feel completely ripped off, I would like to seek a refund for the service and compensation as not only was the service fraudulently portrayed this had a negative impact on a once in a lifetime trip. Please could someone contact me back regarding this as the service I was sold wasn't what I received and to be charged 320 dollars which wasn't agreed upon on arrival with no other option other than to pay it was completely unacceptable even after showing the terms and conditions to the desk staff which I had agreed to this was completely disregarded and refused. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VANCOUVER, CA - Reviewed by KEITH - 26 September 2018

" See above "

" Was somewhat annoyed that I had to pay for an additional driver and then another $20 CD per day to drive in Alberta. I was under the impression from the information when booking, that the additional driver was 'gratis'. I knew that I had to pay for a satnav but was annoyed when the counter staff said, Oh we can upgrade you to a Ford Fusion for an extra $20 per day! How much is a satnav per day? $10 was his reply! So why would I want to pay another $10? Annoys me intently!!!! "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by DANIEL - 20 September 2018

" Very good "

" Very easy, great customer service at the counter. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VICTORIA, CA - Reviewed by GARETH - 17 September 2018

" The whole collection event seemed to be done in a hurry with little or no consideration for my needs. I will probably go elsewhere next time. "

" The recent occasion was not ad good as previously experienced. I was unable to have the car I booked and paid fir as they "never have the car that shows on the booking"? The clerk only seemed to be interested in selling me an upgrade, the car was dirty and had numerous scratches /marks on it, which the valet attepted to improve by pressure wasing it ?!!? "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by TIMOTHY - 29 August 2018

" My booking confirmation, which I checked only after I had arrived in Canada, was incorrect in that it stated pick up and drop off times as 17.00 hours rather than 7.00p.m, as required. I emailed Auto Europe to change this but they replied saying this was impossible and I would have to call a UK number. As such a call would have been very costly I rang Budget direct: see above. The car was fine, almost new, spotlessly clean and perfect for our needs. On pick up I was told that, since this was later than booked, no extra charge would be made. Why could I not be told this when I emailed Auto Europe or when I called Budget? "

" My booking confirmation, which I checked only after I had arrived in Canada, was incorrect in that it stated pick up and drop off times as 17.00 hours rather than 7.00p.m, as required. I rang Budget to change this but they said it was impossible as it had been booked through Auto Europe. The call cost me $C19. The car was fine, almost new, spotlessly clean and perfect for our needs. On pick up I was told that, since this was lter than booked, no extra charge would be made. Why could I not be told this when I called? "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VANCOUVER, CA - Reviewed by NATALIE - 20 August 2018

" Highly recommended "

" Altogether I cannot wish for a more effective or efficient service. Thank you for making it so easy to use and for such an easy start to our holiday. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANAIMO, CA - Reviewed by JACQUELINE - 16 August 2018

" efficient from start to finish a very helpful and quick pick up and drop off to and from the ferry "

" efficient from start to finish a very helpful and quick pick up and drop off to and from the ferry "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by ANDREW - 14 August 2018

" Very good "

" Slow collection - this needs speeding up "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by KEITH - 31 July 2018

" I have dealt with budget many time anrpd always been satisfied with the service. "

" The Kia had very sensitive steeing with a tendency to oversteer. I got used to it but did not feel totally secure at 100 kph. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ST. JOHNS NF, CA - Reviewed by DAVID - 24 July 2018

" Clear website. Easy to know what you are paying for. "

" Excellent car - upgraded. Great service at airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MORRIS - 16 July 2018

" Good service "

" Good service. Simple procedure "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OTTAWA, CA - Reviewed by SUZANNE - 15 July 2018

" The service from Euro is superb. I have received reminders and updates as my date for rental was approaching. The price is very competitive and most wonderful about the policy is that the insurance is included in the price. Very impressive.... thank you "

" The personnel at Budget in Ottawa Canada are most helpful and professional. I have always been processed expediently, the car has always been pristine. I could not ask for more from a Car Agency. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ADETINUKE - 06 July 2018

" Great!!! "

" Simple. Prompt. Great. I'll use budget again. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by VALERIO - 22 June 2018

" Very pleased overall. Car ready when we arrived in Toronto and superior class than the one we booked. Brand new car that we had for 12 days, not one small problem! "

" The car we were given was brand new and a superior class than the one we booked. We were extremely pleased. Just the Satnav was a bit unclear - maybe a more modern one would work better. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by PETER - 03 October 2014

" Very good value and great customer service "

" Very good customer service "

TORONTO, CA - Reviewed by TAKUDZWA - 02 September 2014

" all went on well nothing no complaints from me "

" the process was smooth "

PORT HARDY, CA - Reviewed by DAVID - 11 August 2014

" Booked a Budget through Auto Europe because I was struggling to find a vehicle in this fairly remote location in Canada, where not many of the hire companies seem to operate. Even on the Budget website I could not get what I wanted. However, the right cars was there for me at the right time. Only slight negative is that I had to pay locally for the "one way" rental I required, an extra $500 CA, which I don't think was clear on your website when I booked it (or if was, should have been made clearer). Overall, however, the price paid was reasonable for what I had. "

" The Port Hardy Budget office i booked from describes itself as "Downtown", so chose that thinking I might be able to walk to it. Downtown it isn't, however, being about 8 km out, best part of the way to the airport and requiring transport if you're staying in town. Taxis are hard to come by in Port Hardy and I was facing an hour's delay to get out to pick up my rental, but when I contacted Budget to let them know this, they offered to come and pick me up, which they did. Worth requesting this in advance if you're going to use them. Otherwise happy with the car, the staff and the overall rental experience. "

TORONTO, CA - Reviewed by THOMAS - 14 July 2014

" Great service and value for money "

" Got free upgrade, service was excellent could not fault "

FREDERICTON, CA - Reviewed by MICHAEL - 19 June 2014

" Faultless service!! Thank You Auto Europe. "

" Excellent service!!! Will most certainly use Budget again on our next trip to Canada. "

TORONTO, CA - Reviewed by ANGUS - 17 May 2014

" would be useful to know at time of booking if car can be taken on ferries/ into US "

TORONTO, CA - Reviewed by MARK - 11 April 2014

" Very good website Easy to find options Good prices "

" Very friendly and helpfull staff "

HALIFAX, CA - Reviewed by TERENCE - 07 January 2014

" Good one stop shop for researching the best prices for car rental. This is the second time that I used auto europe, I was content the first time, but less so the second time, as local taxes were omitted and the rental was therefore more than I expected. "

" Over charged me for extras and then charged me more than I was quoted. Will never use budget again. "

ST. JOHNS NF, CA - Reviewed by JOHN - 05 June 2013

" Car supplied was probably 2 categories above compact originally requested. No real problem, but a bit of a gas guzzler. "