Auto Europe
- North America
- Central America
BUDGET DENMARK CUSTOMER REVIEWS
- 8.1
- 8.4
- 8.3
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET DENMARK Car Rental Reviews
Average Rating for Budget :
BILLUND, DK - Reviewed by JEREMY - 19 December 2024
" Rental choices simply displayed "
" New car efficient collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by WARREN - 20 August 2024
" Please see comments above ref the rental company "
" I booked a premium category car but on arrival was told that car was not available and given a downgraded standard category car and no cost reduction. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JAMES - 13 August 2024
" Booked and prepaid for a car....that didn't exist. If we wanted a van we would have booked a van. We had no option but to accept the van as the other option was to be left without a vehicle at the airport. Your desk staff worked hard, the manager came up with silly suggestions such as taking two cars when we only have 1 driver. Not a good experience. "
" The car I pre booked wasn't there. Although we only had one driver the option your manager suggest3d was two cars. Not a clever response. Eventually we received a vw multivsn. But as a result missed seeing family in Sweden as the problem took 2 hours to resolve. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by MARTIN - 03 June 2024
" Have used Auto Europe for many years and have always been pleased with the service provided. Will continue to use in the future. "
" Quick and efficient. Good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDERS - 21 January 2024
" Good "
" Staff very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MALCOLM - 29 November 2023
" Said it all above "
" Excellent service. No complaints whatsoever. Staff knowledgeable, helpful and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MALCOLM - 14 March 2022
" The guy showing me round the car, which, was by the way covered in so many scratches and knocks, had a different view to the guy checking the car 140 km later, who without listening charged me £200 for some marks on the plastic wheel trim. They literally went into my card account and removed money without my permission which I consider is theft and illegal. "
" I was lied to and cheated by the staff and would like to make an official complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
COPENHAGEN, DK - Reviewed by SHUAI - 28 June 2021
" Very good service and was in great condition. The return was also very speedy as well. "
" Very good service and was in great condition. The return was also very speedy as well. Very good service and was in great condition. The return was also very speedy as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ELIZABETH - 18 January 2021
" Booking was easy "
" It was not clear that when I booked, because I am resident in Denmark I would need to pay nearly double the price, also Budget tried to sell me thier insurance package even though I had full cover from AutoEurope "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ANDREW - 18 March 2020
" Always the best value will always mention this web site "
" Very simple to use all on line "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ESBJERG, DK - Reviewed by CHRISTOPHER - 14 March 2020
" Hiring a car from Esbjerg is a joy. I do it several times a year. "
" Very efficient. Excellent car. No hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARK - 16 February 2020
" Other than the model all ok! "
" Very disappointed that the vehicle wasn't the type make and model that was booked. With no explanation offered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by ADAM - 05 February 2020
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by COLIN - 29 December 2019
" Definitely "
" Everything was as it should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by PETER - 07 November 2019
" Nice staff "
" Nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KLAUS - 02 November 2019
" ok "
" ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
COPENHAGEN, DK - Reviewed by GEOFFREY - 06 October 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HENRIETTE - 02 October 2019
" Very good service "
" Very slow service at Kastrup airport, due to shortage of staff. Otherwise very good. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MARK - 13 September 2019
" Would recommend Budget and Auto Europe - very efficient "
" Both the counter staff an the checkin staff were absolutely top notch - best that we have ever encountered in years of car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEEN - 07 September 2019
" Overall good "
" Got an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ROGER - 02 September 2019
" FIRST CAR - NO FUNCTIONING GPS SECOND CAR - OUT OF DATE DATABASE/ LOST OF SCRATCHES AND DAMAGE ON HAND BACK AT AIRPORT THEY CHARGED FOR NON BOOKED EXTRAS - I HAD TO GO AND PROTEST TO GET THE CREDIT BACK. "
" FIRST CAR - NO FUNCTIONING GPS SECOND CAR - OUT OF DATE DATABASE ON HAND BACK THEY CHARGED FOR NON BOOKED EXTRAS- I HAD TO GO AND PROTEST TO GET THE CREDIT BACK. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BILLUND, DK - Reviewed by ROBERT - 27 August 2019
" It was ok. "
" It was ok, nothing stands out as exceptional. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by COLIN - 21 August 2019
" Car was dirty on collection making it difficult to see existing marks, other than that everything was OK "
" see below "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by ULLA - 04 January 2019
" Being unhappy with the way Budget helped themselves to a bit of extra income in a cheeky way, I complained to AutoEurope of the day of picking up the car and was sent a link that I could use to complain once the rental had finished. I would have preferred an immediate reply as I was considering handing the car back and wanting to know where I stood on this. "
" When picking up the car, the sales assistant made me aware that the car didn't come with winter tyres and informed me that I would have to pay extra if I wanted winter tyres on the car. Given that the Danish winter usually comes with minus degrees and it was snowing the day before, I of course wanted to add the winter tyres to the reservation (the majority of Danish cars are fitted with winter tyres from October till April) and was charged an extra 50 dkr per day x 12 days for this. I of course accepted the extra fee. HOWEVER, she then told me that I would have to upgrade from a class C car to a class G car to get a car with winter tyres and charged me an extra 475 dkr for this! When I objected I was told that it was either summer tyres (with no grip in wintery conditions) or the upgrade at an extra charge. In the end I agreed to the upcharge as I desperately needed the car during Christmas and didn't want to risk it ending up in a ditch somewhere. I was - and still am - incredibly annoyed with the forced upgrade. Not only because of the extra fee, but also because the car I got was HUGE and not ideal for parking in the city... So while there was nothing wrong with the car, I am unlikely to hire a car through budget again because of their way of 'selling up'. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by PETER - 31 December 2018
" . "
" For some reason much doubt the car provided is same "category" as booked. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
AALBORG, DK - Reviewed by ROBERT - 05 December 2018
" Would use them again "
" Used Budget car rental at Aalborg airport quite a few times and have them to be efficient and helpful. Would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by CHRIS - 15 November 2018
" Mixed feeling. Counter staff and auto Europe good but car and after service from budget awful "
" Received a car with an engine fault and could not contact anyone via the phone. Had to speak to UK budget via Twitter but they could not help "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AALBORG, DK - Reviewed by PATRICK - 25 September 2018
" Fast service "
" A Mokka was paid for. But I was given a VW Polo (lower class) I was informed the fuel tank was full. It was not and have photo proof I was advised the rear centre seat must not be used and had to sign to accept. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
COPENHAGEN, DK - Reviewed by JENS - 17 September 2018
" As it was my fault about the wrong flight return details, I do not blame Auto Europe. The only problem I have is that Budget was so unhelpful after I finally spent three days trying to get through to them. "
" I realised I had booked the car one day short of what I need, so when I got to the Budget desk and realised I had put the wrong return date down, I tried to change it and extend the return date by 24 hours. This was a problem and as he was so busy on the desk, he asked me to phone in later to extend it. It was impossible to get through to the airport desk later that day and for the next two days there was no-one manning the phone. It rang three times and the cut off. Finally we got through as someone from Budget Barcelona helped us. They wanted and extra £150 for the day extension even though I pointed out to them the previous 13 days had only cost £170. There was nothing they could do and I would have to drive back to the airport, pay the £150 and then I could keep it the extra day. Needless to say I returned the car when it was due and stayed the night in Copenhagen and had a lovely time there, which was cheaper than £150. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by AMER - 19 August 2018
" Overall experience was very good agents were nice and welcoming. "
" At the counter there were too many costumer but few agents. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by RAYMOND - 13 August 2018
" Nice car overall very pleased, "
" overall very good apart from them trying to get me to change to a more expensive car at the car hire desk, although they were very pleasant about it. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IAN - 11 August 2018
" I was given a Nissan Micra. The engine was very noisy and lacked power. "
" It took over an hour to pick up the car at Copenhagen Airport. Despite there being only 3 people in the queue, it took 20 mins plus per person to process. There was only one operative for most of the time - 1430 - and when a second operative turned up she spent 15 mins 'logging on' without saying anything to the people waiting. She disappeared to be replaced by someone else who seemed to be able to log on immediately and start to help customers. This is the longest I've ever had to wait anywhere to pick up a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by RICHARD - 10 August 2018
" Easy to use. Good range of options. Good prices and deals can usually be found. "
" Very efficient pick up. Friendly and helpful staff. Car was excellent quality and in superb condition. Shuttle bus to car rental centre was quick, easy and frequent. Drop-off was a bit slow due to some technical IT issues but okay in the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IAN - 07 August 2018
" Excellent all round experience- thank you. "
" Excellent all round experience - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10