BUDGET ICELAND Car Rental Reviews

REYKJAVIK, IS - Reviewed by GAIL - 31 July 2025

" Everything very good apart from vehicle return. Long queue to return car. Staff member walked off to check car but took ages to return. We weren't sure whether we should wait and we had a plane to catch so we left. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by NANCY - 28 July 2025

" No problems. "

" I made two separate bookings with Budget, picking up from Keflavik. A young woman helped us with the first pick up. She was very helpful and the car and drop off were also good. However, the young man helping us with the second booking seemed very disinterested and we were provided with a very old car that made quite a concerning noise when braking. I reported this when dropping the car off, as I was concerned about the safety of the vehicle for other customers. However, it was worrying to be given a car in such poor condition. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 2

KEFLAVIK, IS - Reviewed by ROBERT - 27 April 2025

" good prices and easy to to choose the right car "

" the car had some minor damage when I picked it up, but this was described on the checkout form and wasn't a problem. Pickup and collection were smooth. We especially appreciated the Budget staff taking us to the terminal in a shuttle bus, as we had a lot of luggage "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by CHRISTOPHER - 14 March 2025

" Hassle free "

" Smooth "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

REYKJAVIK, IS - Reviewed by NICHOLAS - 26 February 2025

" Efficient good communication and good service. "

" Faultless "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by MATTHEW - 04 January 2025

" Booking the car was easy via AutoEurope's website and all the terms relating to the hire were clearly set out "

" Cannot fault Budget, the car and service were fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AKUREYRI, IS - Reviewed by ONDREJ - 23 November 2024

" Great service, no problems. "

" The service was great. The wipers were bit worn off but other than that the car was in a good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by OLEG - 14 September 2024

" I have used autoeurope for many years and mostly my experience was positive (including my latest rent in Italy in July this year). Hopefully the Iceland problems were just a matter of bad luck. "

" Counter staff was not particularly efficient (they may want to shorten their conversations with each other while their customers are waiting), but that was rather minor inconvenience, my next point is a bit more serious. One rather obvious thing required while renting a car in Iceland is good tires. That was not the case for us, the tire tread was barely above the legal limit, one of the tires leaked and required daily pumping up. Roadside assistance recommended was not particularly useful but very expensive, they charged £70 (nonrefundable!) just to "open the case". I decided against using the service as the next step was to somehow fix leaking tire (not to replace it) for something like £170. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by KONSTANTINOS - 17 July 2024

" Everything went fine, thank you. "

" Good service, thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ROXANE - 13 March 2024

" Good website, handy to compare different car rental companies. "

" I accidentally booked the car for a day later than my flight. The counter staff was not very helpful and just gave me a flyer with a number to call to request for the car to be picked up in the city centre rather than the airport. I called this number countless times over the following two days and tried all the other numbers I could find online and was automatically redirected to road assistance every time. Even the very kind people at the front desk of the hotel I was staying at tried it and couldn't get through. I had to pay for a cab to go all the way back to the airport and when I mentioned this to the person behind the Avis/Budget counter they couldn't care less and didn't apologize or explain. The purple behind the counter for other companies were a lot more helpful and sympathetic and actually tried to help us. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by HEATHER - 04 December 2023

" Have used this firm before and were happy with the service then. Had this not been the case we would have scored this less. "

" Car had high mileage for a rental car. It didn't accelerate properly, making a loud noise as though the clutch was slipping. We were fearful that it might breakdown. Had we been staying for longer than four days we would have returned it. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by DAVID - 06 October 2023

" . "

" Pick up gave free upgrade, nice. Vehicle wasn't particularly clean, but for Iceland driving, it was perfectly acceptable. Drop off was after hours so just parked and left key in key box. Full fuel and no damage - I hope that was how it was found the following day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by DAVID - 30 September 2023

" . "

" Very friendly staff - vehicle was good quality with no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MATTHEW - 28 January 2023

" Hassle free from start to finish "

" Excellent service at both pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ANNETTE - 26 January 2023

" no further comments "

" Staff at pick-up were very friendly. Vehicle was clean and generally in excellent condition. Suzuki Jimmy was a joy to drive. No staff at drop-off, as 3.30am Sunday morning. Weather was horrid, so transfer to terminal would have been great, but we survived walking to the terminal and didn't get blown away:-). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by GEOFFREY - 25 January 2023

" Prior to collection, I kept receiving emails from Budget to complete QuickPass but was unable to as I had booked through AutoEurope. This became annoying "

" Well organised for collection and drop-off. Was disappointed that the vehicle was not under cover on arrival meaning that it required considerable defrosting and clearance of ice/snow before it could be driven. The winter tyres however, were excellent and the car generally was a good choice for the location and weather "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by CLARA - 27 October 2022

" Great experience "

" All really good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by STANISLAV - 22 October 2022

" It wasn't clear that the full cover is provided by Auto Europe and not Budget. It might sound like there is no difference, but there is. If something happens and you are covered by Budget, then you just walk away. If you are covered by a third party you have to deal with Budget first, and then deal with whoever offers cover. "

" The car was not clean, when we picked it up, but can a car even stay clean in Iceland? The out of hours drop off was easy, but some better signage would help. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by SIMON - 26 July 2022

" Pleasant counter staff makes all the difference "

" Smooth and easy on this occasion. Not always so e.g. like in Croatia! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SCOTT - 20 July 2022

" Auto Europe is a great site. "

" I booked a Hyundai i30 estate (or similar) as we were 4 people with camping equipment (lots of luggage). They didn't have an estate car but said I was bring 'upgraded' to a dacia duster. The boot space of an i30 estate is approx 600litres, whereas the dacia was 400litres. It wasn't big enough, so our children had to have rucksacks on their laps when we were driving. Budget also insisted that I had to pay for a tank of fuel (at vastly nflated prices compared with local garages) and to hand the car back empty. It was a complete rip off. I had to do this, despite my car hire voucher saying the rental was to collect and drop off the car full of fuel. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

REYKJAVIK, IS - Reviewed by BRADLEY - 19 May 2022

" Great, fast and easy and helped change pickup and drop off Hey "

" Great, fast and easy and helped change pickup and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by PETER - 20 April 2022

" Everything as booked and good value car hire "

" Smooth, hassle-free collection and drop-off. Online check-in prior to pick up worked well and speeded up the pick-up process "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by STEPHEN - 25 February 2022

" No complaints what so ever "

" The whole rental experience was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by HARRISON - 21 February 2022

" Autoeurope were fine "

" Car smelled of wet dog Difficult to find car rental return location No assistance getting to terminal from return location despite some distance "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 3

KEFLAVIK, IS - Reviewed by ARNEL - 13 February 2022

" Spotless, very supportive even with the changes of my booking from 5 to 7days. Great job guys!!! "

" The reception staffs are well manner, accommodating and a gold treasure of this company. Two thumbs up guys and keep up the high standard "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by NEAL - 19 January 2022

" Car was good for what we needed. Thanks. "

" Quick and efficient pick up at the airport. Friendly, helpful, informative staff. Only gripe was the car was dirty and hid a lot of scratches, blemishes and a dent. Which, If I had not photographed, could have resulted in me being charged for. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by RYAN - 20 September 2021

" Was very easy "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JOHN - 18 February 2020

" As above comments "

" Easy, Affordable and an absolute must for Iceland to see the sights of this beautiful place. Already recommended whilst there and someone took up the advice and raved about it. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by PATRICK - 10 February 2020

" Excellent Service "

" Excellent Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by STEFAN - 04 February 2020

" great as always "

" average experience but nice staff, both at check-in and check-out "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by ANDREW - 29 November 2019

" Very smooth and hassle free. "

" Very easy procedure. Car a bit tired (81,000km) but clean and reliable and fitted with studded tyres which are a must for winter driving on Iceland "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by PATRICK - 31 October 2019

" Wouldn't use budget ever again, you are not budget you are expensive crap car cost me about 75 pounds a day after local charges guy even tried to rent us a gps even though it had one built in. Truly shocking "

" Flat battery in fob, caused me problems. Local charges are outrageous spent another 105 locally having been told my insurance was worth less by the salesman I mean assistant. Road noise from car made driving the car unpleasant either wheel bearing or bad tyres. Other than that all was ok. So the budget rental actually means bloody expensive rental, I won't get stiffed again. I'll use someone else thanks oh yeah windscreen wipers just smeared the windscreen so we had to stop and clean the windscreen with a scarf. That's not good. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 3

KEFLAVIK, IS - Reviewed by KALLOLA VIKASH - 18 September 2019

" A big mistake "

" A lot of hidden charges. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by AMITH - 31 July 2019

" overall ok not great. "

" the car was very old and not in great condition. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

KEFLAVIK, IS - Reviewed by SIMON - 22 July 2019

" If Budget don't honour an agreement made through AutoEurope, what is the point of AutoEurope? "

" Budget would not honour the capped cost of the GPS reserved via AutoEurope. Budget supplied a terrible Garmin Drive 50 GPS that had out-of-date maps and didn't even have the city/town that the airport was next to for navigating to car return. Budget attempted to upsell me an expensive tablet rather than the GPS. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by RICHARD - 12 July 2019

" Everything went smoothly and very good value. "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by NEIL - 04 June 2019

" Auto Europe appeared to offer good value for this trip, although it wasn't particularly easy to understand the web interface when attempting to make a minor amendment to my booking. "

" Whilst the counter staff were efficient at check-in I was waiting in line for over an hour. When returning the car the staff didn't really explain what was going on or formally complete the check-in so I've no idea if there are any extra charges or if they have found anything wrong with the car. Other people at the check-in desk also expressed similar thoughts. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by RAJIV - 18 May 2019

" Auto Europe are good, hiwever get ready to pay extra for other insurance when you pick up your car "

" Everything was very smooth just wish they would have told me the car had it's own Sat nav and I would not have needed the gps. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by TOM - 10 May 2019

" I will never use budget again. 100% dissatisfied with the service & value for money. Appalling & i'll make sure everyone I know who hires cars knows what's happened. I'm not expecting an kind of response but know you have lost a customer. "

" From an initial £80+ booking paid in advance to a final total bill of over £230 for 3 days hire is outrageous. I was misinformed about the additional insurance to take out & the fuel tank return policy where I was told I would only pay for fuel used but charged a whole tank refill when it was returned over 1/2 full. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JOHANN - 23 April 2019

" The service was fine but the vehicle was not as expected. I was expecting a more recent car and in better condition. There was a constant droning noise and some vibration when driving above 80km, I do not believe this was only due to the winter tires. There was something else and it spoiled the drive. I did request a different car and offered to pay for upgrade if needed but was told no other cars were available. "

" The service was fine but the vehicle was not as expected. I was expecting a more recent car and in better condition. There was a constant droning noise and some vibration when driving above 80km, I do not believe this was only due to the winter tires. There was something else and it spoiled the drive. I did request a different car and offered to pay for upgrade if needed but was told no other cars were available. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by JULIE - 24 March 2019

" All very smooth "

" Felt some pressure at pick up to take out extra cover even though I had taken it out with you. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by MICHAEL - 22 March 2019

" Auto Europe arranged the car hire via Budget. Apart from the fuel and toll surcharge issues the rest of the 'package' was fine. "

" On 'Pick up' I was advised that 'return empty' was no different (in terms of cost) from 'return full'. On 'Drop off' I was told that 'return empty' was much more expensive. To their credit, the staff changed the 'paperwork' and let me go and refuel. We incurred a toll charge for a tunnel. The payment didn't 'work'. The charge was ISK 1500. Budget added ISK 2500 surcharge to this. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by JAMES - 13 March 2019

" Easy pick up and collection, easy drop off, even when the car had damage and I had paid for 0 excess they took no longer then 10 minutes for me to be on my way "

" Easy and quick collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by GARY - 20 February 2019

" All good just upset about insurance situation, why can't you pass on to budget that extra insurance has been purchased "

" I got conned into purchasing additional insurance to cover high excess charges when already taken one out with Auto Europe "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by RICHARD - 20 February 2019

" easy to use website and good price (auto europe) "

" 1 hour and 40 minutes wait time to collect vehicle, rude abrupt and unclear counter staff member, no English information map available. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by SIMON - 18 February 2019

" All fine - efficient service "

" Everything was fine except for after care. I lost my glasses and contacted them to see if in car and no reply "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JONATHAN - 11 February 2019

" Auto Europe we great. We would not go with budget again "

" Everything was great except for our pick up at the airport. Long long queue at the counter it too about 50 minutes in all but our greatest disappointment was how hard the sell was for extras! And did spoil our overall experience. She started with saying we had prebooked a gps and that was going to cost extra .. we didn't take it. The onto insurance that we were not covered for this and that and that a very big sand storm was coming and what that meant. It was difficult. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MICHAEL - 11 February 2019

" Nightmare had been warned about this before about customers been charged extra money for car rental.Didnt even use my barclaycard when I was in Iceland but gave them my bank card details to purchase ash and gravel insurance and hire sat nav for a total of £100.The sat nav didn't work so they said they would refund the cost of that leaving me with about £70 for ash and gravel insurance.I did not authorise this payment on my credit card but gave my bank card details.I do not recognise this amount of £200 and this makes a total of £390 for 3 days car rental.Totally disgusted and feel ripped off "

" Paid £190 to Autoeurope in full for 3 day vehicle rental.Returned to uk got further charge for£200 from budget even though I returned vehicle with no damage and with a full tank of fuel. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 4

REYKJAVIK, IS - Reviewed by LAURENCE - 02 February 2019

" All very good but drop off was a bit chaotic as not sure where to put the car. Also I still have an £80 pending transaction on my account which is yet to be refunded as car was brought back in perfect condition "

" All very good but drop off was a bit chaotic as not sure where to put the car. Also I still have an £80 pending transaction on my account which is yet to be refunded as car was brought back in perfect condition. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by MICHAEL - 24 January 2019

" Good service "

" Nice easy service to use and staff were friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by JAMES - 22 January 2019

" Really poor service, very unhappy Customer "

" We asked for no collision damage but recieved invoice today to show it ! Why is it added to our bill! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by CARL - 16 January 2019

" Can someone please contact me regarding my deposit? "

" Other than not knowing when I will receive my deposit back, it was a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by DANIELA - 10 January 2019

" Had to wait 45min to pick the car, had issues with the drop off, dirty car, terrible customer service. "

" Upon arrival counter staff tried to "sell" extra insurance, claiming that autoeurope is a third party that do not provide the best information for costumers. I have been informed that the dropoff was the same as the pick up, I have assumed it was on the same location. I have driven around the airport for 15min to find out that it was in a different location and that it would need to be taken to the departures by their team in a van. I was lucky I arrived to the airport early this could've easily made me loose my flight. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by NEIL - 09 January 2019

" Car was given to us with windscreen wipers which were dangerous and didn't clear the windscreen at all in any kind of rain or snowy weather, which considering the time of year was a nightmare. The wipers left smears all across the windscreen making it very dangerous and hard to see. This clearly hadn't been checked by the company before the vehicle was given to us. "

" Car was given to us with windscreen wipers which were dangerous and didn't clear the windscreen at all in any kind of rain or snowy weather, which considering the time of year was a nightmare. The wipers left smears all across the windscreen making it very dangerous and hard to see. This clearly hadn't been checked by the company before the vehicle was given to us. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

KEFLAVIK, IS - Reviewed by HAYLEY - 05 January 2019

" Really enjoyed the experience and speed at the counter, but as stated, hidden fees that were not explained have completely ruined it. Why quote a price to get custom only to charge more afterwards! Absolutely horrendous. "

" Great car and service, really happy with value and everything.... until we got hit with £150 more than what was first quoted AFTER we'd used the car and returned it in perfect condition. Will not be using this company again, hidden fees and not explained at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by CHARLOTTE - 01 January 2019

" Great choice, the only challenge was finding the drop off point at Reykjavik airport which was poorly signposts and tricky in the dark. Everything else was great. "

" Great choice, the only challenge was finding the drop off point at Reykjavik airport which was poorly signposts and tricky in the dark. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by LINDSAY - 20 December 2018

" As above. "

" I didn't get the car that I hired, I specifically wanted a jeep 4 x 4 and didn't get it. The car I received was in a terrible state, covered in bumps and scratches. the car had a warning light on the dash the entire time which was disconcerting. only one headlight worked which was dangerous. At the airport I was told that I should really take out extra insurance costing a lot more money. I really don't rate the service at all. Im really not happy about it. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 2

REYKJAVIK, IS - Reviewed by DEEPAK - 07 December 2018

" Auto-europe sells a full cover package that is supposed to cover all potential excess costs, and recommends customers do not be pressured into purchasing additional cover at counters. Unfortunately, in Iceland, this is the exception to the rule, as sand and ash cover is not covered by auto-europe, and required an additional 50%+ charge at the counter. "

" Budget was great, and nicely informed me of additional charges that the excess cover that auto-europe provided wasn't actually sufficient. Despite the auto-europe recommendation to not allow counter staff to pressure customers into purchasing extras, it turned out they were absolutely correct, and auto-europe had misled me. Unfortunate as this added an extra £45 of charges. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by STEVE - 05 December 2018

" Ok. "

" Initial booking was for a Suzuki Grand Vitara. Was given a Dacia Duster on arrival, which is certainly a lower spec vehicle. Counter staff blamed this on Auto Europe saying they no longer rent out Grand Vitaras. Car was dirty both inside and out and was fairly high mileage for a rental vehicle. Wipers didn't clear screen. I had to manually clean the wiper rubbers myself before they would clear rain. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

KEFLAVIK, IS - Reviewed by ANTHONY - 25 November 2018

" Would not use again. Shame as car was good condition and pickup and drop were pretty quick "

" Hired car, was made to sign for it without seeing vehicle. Claimed a stone chip that was already on vehicle was caused by myself. Luckily we had signed up for the super insurance on arrival but even this we was told would only cost £15 but ended up costing closer to £40! Very poor "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by KEVIN - 15 November 2018

" See above "

" The whole process was great with regards to going on holiday but when we returned we realised the car had done 98 miles while parked. We did not notice this until we had passed through the barrier of the car park. It was 11pm and we were tired. When the car started to shudder and the engine warning light came on we became very concerned about our long journey home in the dark. I realise I should have checked the mileage when first entering the car and so realise you will probably dismiss my concerns as It was my responsibility to check it. However this was an awful experience and I remain concerned as to what my car may have been used for while in your care. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by STUART - 07 November 2018

" Auto Europe provide most competitive prices. "

" Counter staff member very pushy to sell excess insurance. Drop off very disorganized. Overall okay. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by JUSTIN - 29 October 2018

" Happy "

" Snow tyres should be considered in these months as snow does start to fall sporadically around the country. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by DAVID - 26 October 2018

" I have been charged for collision damage waiver and windscreen protection both of which I did not agree to. I agreed only to sand and ash insurance as I already have worldwide insurance for the others. I am very dissatisfied, please make arrangements for these large payments which have been taken from my card to be refunded "

" I have been charged for collision damage waiver and windscreen protection both of which I did not agree to. I agreed only to sand and ash insurance as I already have worldwide insurance for the others. I am very dissatisfied, please make arrangements for these large payments which have been taken from my card to be refunded "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PAUL - 14 October 2018

" Seemed OK. Could provide more advice on insurance. In Iceland this seemed complicated and I am fairly sure in retrospect we over-insured which made the rental much more expensive than necessary. "

" Neither of the headlights worked - although fog lights were fortunately fine. Front right tire needed air once (but this was minor). Otherwise the vehicle was good, but the lack of lights was potentially dangerous and prevented driving at night. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by BEN - 30 September 2018

" Experience with Auto Europe was good, but I think you could do more to protect your customers from this insurance fraud, as I experience it every time I hire a car. I think it's appalling that the car hire companies still get away with it, and as I say they were doing it to all the customers around me at the desk as well. "

" As always when I've hired a car, they tried to sell me some more insurance (and the customers either side of me), despite me having already bought excess refund insurance elsewhere. The lady told me it doesn't cover Sand storms and that they were very likely in Iceland - there obviously wasn't one. So I paid them an extra £110 which I really didn't want to. They did a hard sell. In addition, we were given a Toyota Hilux with cover on the pickup section, and the area in the back was very dirty and hadn't been cleaned properly. So not ideal for our and our kid's luggage. I would appreciate Auto Europe's thoughts on my experience with Budget... "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by CLIZIA - 06 September 2018

" all good. I will recommend it "

" should have been given more details about car insurance. The guy at the airport change the price of the insurance 2 times (from 38 euro to 34 per day ) and then I heard the other receptionist saying 30 euro per day to the couple next to me. :/ "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by SHARON - 30 June 2018

" Very easy & straightforward for booking, pickup and dropoff "

" Very easy & straightforward for booking, pickup and dropoff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10