BUDGET MALTA Car Rental Reviews

MALTA INT. AIRPORT, MT - Reviewed by MICHAEL - 06 November 2024

" Would use again without hesitation "

" First class service at pickup and drop off when other companies had long tiring queues. Great price, little more expensive than cheapest but using a reliable firm in Budget/Avis "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by COLIN - 05 November 2024

" Clear information "

" The car had unserviceable wipers and a rear tyre was barely legal "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by MARK - 25 September 2023

" Auto Europe are my go to for car hire abroad. Easy to use website with easy collection points. Good choice of vehicles at good prices. They offer an excess protection package which is a very good price compared to other companies. Good cancellation policy. Have used them many times and never had any issues. "

" Friendly staff, easy to find collection and drop off. Quick and smooth handover both ways. My car was virtually brand new so in very good condition. Couldn't fault a thing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 22 March 2023

" All good "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 07 November 2022

" car had a lot of small dents but at least they did not inspect it very closely even if I did not add to the dents on mirrors and every corner front and back. "

" Picking up the car took nearly 30 min waiitng before I was allowed in office , "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GOZO, MT - Reviewed by CHRISTOPHER - 20 July 2022

" The guy at the counter was very nice and friendly and explained everything perfectly. "

" There wasn't much in the way of parking space or availability when we dropped off the vehicle (Sunday after the office closed). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 10 July 2022

" As above , worse cars for non direct customers "

" Always seems that people booking via autoeurope get the worst cars "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by DMITRY - 02 January 2022

" Fix your search engine "

" It was supposed to be automatic, not manual "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALLETTA, MT - Reviewed by DOUGLAS - 27 December 2021

" Not good due to the circumstances described above. "

" Vehicle, although in general decent condition and clean, had covered nearly 50k miles and the interior showed this. Many scrapes and chips were evident but recorded well. Staff were very helpful at pick-up although directions were to collect from the Cruise Terminal which is very inaccessible. After making contact through one of security people there, and a 40 minute wait outside, we were picked up and taken to a central Avis/Budget office which was easy to locate. We lost an hour of our day through this. Why not instruct to collect from there? We were told that the car would be collected from our hotel and this was convenient. However, even after waiting in for the collection, staff made no contact with us so no handover was possible. This prevented contact and the certainty of recording that we had caused no further damage. NO FINAL RECEIPT WAS SENT THAT DAY so the only way I could be assured the collection had taken place and no charges would be made was the £1500 block being lifted from my credit card. This is wholly unacceptable practice. Although it was Christmas Eve, the collection was timed for 11.00 hrs so plenty of time to complete the admin. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by HOWARD - 23 October 2021

" All went well - staff efficient and friendly and car had no problems. "

" Staff very helpful and everything excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by RICHARD - 02 January 2021

" As above "

" The lady we met when we picked up the keys was very friendly and made us feel welcome. She made the experience easy and pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by DAVID - 28 September 2020

" as above "

" first time i have driven a lot in malta/gozo. .easy to pick up car and drop off. car was damaged but not surprized. tyre pressure light was on. tyre pressures were low. i did not reset sensor. happy with car and company. will use again. i would be easyer if prices were all inclusive. ie. full cover. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LUQA, MT - Reviewed by MIALCHE - 19 August 2020

" No water for car wipers- we need it to fill it in in fuel station and pay extra; two tires with too low pressure and two tyres with too high pressure- at furs station we paid to a person to come and do tyres, and he said that pressure don't meet Malta's standards; otherwise all good with the car ... "

" No water for car wipers- we need it to fill it in in fuel station and pay extra; two tires with too low pressure and two tyres with too high pressure- at furs station we paid to a person to come and do tyres, and he said that pressure don't meet Malta's standards; otherwise all good with the car ... "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LUQA, MT - Reviewed by ROY - 23 March 2020

" 2 "

" p "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by SAHIL - 25 February 2020

" At drop-off nobody available at the till / at the drop-off point. As pick-up long queues ended up spending over an hour just to rent a car. "

" At drop-off nobody available at the till / at the drop-off point. As pick-up long queues ended up spending over an hour just to rent a car. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by IAN - 09 February 2020

" I received a Citroen C3 which was sufficient for my needs. "

" Very easy process picking car up. No hard sell for anything. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by MALCOLM - 06 January 2020

" Good to do business with. "

" Quick and welcoming, and the car met all expectations. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MSIDA, MT - Reviewed by JOHN - 14 November 2019

" Would recommend that AutoEurope do an audit on this provider. "

" Car was not clean,difficult to identify as scratches,dents etc. Air conditioner was not working. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 3

LUQA, MT - Reviewed by MICHAEL - 12 October 2019

" Advance reservation with budget worked well and the price was fair. "

" Basically ok but took a long time at the desk. Also took 72 euros from. Y card for a tank of fuel, when the tank only held about 60 euros worth of fuel. The car was ok but had no central locking, each door and tailgate had to be locked and unlocked with a key, a bit old-fashioned. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by SIMON - 23 September 2019

" It provided good and friendly services "

" I was expecting a better condition car . The tyres were slightly deflated and the suspensions were very bad However, overall I am happy with the services. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ST. PAULS BAY, MT - Reviewed by SUSAN - 28 July 2019

" Very satisfied as always "

" The office lady in the Avis/Budget car hire showroom was absolutely brilliant. She was very knowledgeable and friendly and efficient. She made the whole experience seemless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 03 July 2019

" Another poor experience with a Malta booking with autoeurope. Had a German booking through autoeurope and it was a superb car - says it all I guess Feel free to contact me to discuss further "

" It appears that every time I book a car in Malta via auto Europe , irrespective of the provider(and I always select main stream) , that I get beaten up cars with high mileage and lots of existing damage. This has happened for the past 4 years hire. The suppliers definitely have better cars but I suspect these are 'reserved' for direct customers? "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by VICTOR - 29 May 2019

" Again no problems. Booking was easy and the car was ready & waiting at the airport. A few scratches on the car but all were indicated on the paperwork and there was nothing major. Good service & to be recommended. "

" No problems whatsoever. Friendly receptionist who gave us an upgrade which was appreciated as we had friends with us. Car was clean and reliable and gave us good service. Would recommend Budget to anyone, we have never had a problem that could not be solved. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by DOMENICO - 03 May 2019

" pleasant experience all round "

" positve "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by DAVID - 28 March 2019

" . "

" Difficulty finding car and Budget staff in car park when collecting car which was a long way from the desk in the airport. The lady on the desk was very slow "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by KEITH - 04 December 2018

" Use auto Europe a lot as they are very efficient and their prices are good. "

" Had to return first car given as unsafe to drive, with the second car there was no problem. Hence the low score for condition of vehicle. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by NICOLE - 28 November 2018

" Horrible experience with budget or avis all the time. Don't recommend. AutoEurope do not even try to help when you face issues. "

" Second time that I've made the mistake of going with Budget. Won't make that mistake again. They always promise a vehicle that they don't even have in fleet and end up giving you the worst possible "or similar". Cars are always completely bashed up. Scratches everywhere. Car was filthy making it very difficult for me to spot scratches (and they were everywhere) to mark up on the paper. Could have easily been told I was responsible for scratches or dents that I didn't spot. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by IAN - 03 November 2018

" All positive no negative issues "

" Excellent - thankyou "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by JAMES - 07 October 2018

" Previous experience was brilliant, sadly the Malta experience has tarnished the overall level of service. "

" Overcharged by £18.19 on final bill with no obvious reason. There was nobody at drop off point to sort details and had to leave keys at main desk in airport.........the time indicated on the statement from Budget is two hours later than the actual time it was left. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

LUQA, MT - Reviewed by GODFREY - 06 October 2018

" Seeabove comments "

" The lady behind the desk was ok. For the amount of money I paid the car drove well but the exterior was very poor. Scratches & dents all over the vehicle. Over the last six visits to Malta, except for once, I have always used Budgets. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LUQA, MT - Reviewed by DANIEL - 01 October 2018

" N/A "

" Good car for the money. Extras too expensive though. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by BRIAN - 30 September 2018

" Just a bad car from what should be a trusted brand "

" Car was awful - very old 55k Kms - looked like it had been a personal car Horrible noise from gearbox/clutch and tyre warning light on all time "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by BREDA - 18 September 2018

" Very happy "

" Very happpy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MSIDA, MT - Reviewed by BRONIA - 10 September 2018

" The car constantly had a weird noise coming from back wheels "

" Budget in Msida malta as very efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ST. PAULS BAY, MT - Reviewed by MAYA - 21 August 2018

" Good experience overall - car was in good condition. "

" Jasmine, at the St. Paul's Bay office was very helpful and friendly. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by GEORGE - 21 July 2018

" Quick easy and no surprises "

" Long wait to pick up but otherwise okay. Car clutch was difficult to operate, had probably been through repairs and left too tight and with low biting point. But overall experience was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by JOHN CHARLES - 29 June 2018

" Great no problems "

" Great no problems "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALTA, MT - Reviewed by MALCOLM - 11 August 2013

" Still a great service, I won't use anyone else as long as your rates remain competative. "

" Good value, polite and professional service from staff but car was not very clean and had a bad smell internally. "

MALTA, MT - Reviewed by SUE - 27 March 2013

" Excellent efficient service very pleasant staff "

" Very welcoming staff . Car was clean and in good condition. Staff took time to explain where to go whilst on Malta etc. Very good experience "