BUDGET NORWAY Car Rental Reviews

OSLO, NO - Reviewed by DAVID - 24 February 2025

" See above "

" Very slow check-in queue even after having filled in the online check-in. Car had lots of damage that wasn't specified anywhere and they never made me sign for any damage. I now have an email telling me the vehicle is damaged and I will be charged. I feel it is extremely unlikely that any of the damage was caused by me. No evidence has been provided of the alleged damage I caused. I am very annoyed. "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BERGEN, NO - Reviewed by ALASDAIR - 25 February 2024

" It was fine. "

" Could have done with snow chains "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANDEFJORD, NO - Reviewed by BORRE - 13 February 2024

" very good, but would have liked a petrol/hybrid instead i got a electric. "

" very good, but would have liked a petrol/hybrid instead i got a electric. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ANDREW - 11 February 2024

" See above "

" Signed up for quick pass but that wasn't available at collection Fluids had not been checked up before collection. Vehicle ran out of ad blue shortly after leaving the airport. We tried a few times to seek advice from budget but had no response Was 'upgraded' to a vehicle that was not fit for purpose Complained to budget on return They have acknowledged parts of my complaint and ignored others "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SANDEFJORD, NO - Reviewed by UMAR JAWAD - 16 November 2023

" Hi, i have not yet received the final invoice including details about the deposit charges, please could you email me regarding this at umarislam123@hotmail.co.uk "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANDEFJORD, NO - Reviewed by ELLEN - 29 September 2023

" Great staff "

" Great car - great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STAVANGER, NO - Reviewed by ALAN - 21 August 2023

" Ease of booking and always discounted rates "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by FRANK - 04 August 2023

" You have absolutely no right to make unauthorised deductions from my credit card without first making contact with me to tell me what they are about "

" I did pay you upfront in pound sterling for the whole rental period. And at no point did you tell me that you were going to bill me on Norwegian currency. And you did did so using your own exchange rates set by yourselves and therefore open to cheating Secondly, you did charge me extras days later without telling me what they are about. MY CREDIT CARD DETAILS GIVEN TO YOU AT THE TIME OF BOOKING IS NOT A BLANCK CHEQUE PLEASE!!! Will you "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 8

OSLO, NO - Reviewed by STUART - 12 May 2023

" Very stressful and no support from budget. Left in dark. "

" Still waiting for photographs a week later for supposed scratch on casing wing mirror. Several Emails sent and phone calls. NOTHING!!!! "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 9

STAVANGER, NO - Reviewed by MARK - 08 May 2023

" Good staff Reliable car "

" Good reliable car. Clean inside Good professional staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OSLO, NO - Reviewed by JANG - 18 April 2023

" Overall a smooth experience and good email communication with timely alerts and reminders as what was needed to being when hiring. "

" Overall a smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MARTIN - 26 June 2022

" Will use again. "

" Very pleased with free upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by JAMIE - 22 April 2022

" Fantastic, easy experience "

" Fantastic service, great car, easy pick up and collection at Bergen Airport, Norway. Staff friendly and helpful. Highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by PAUL - 04 April 2022

" The vehicle we were offered was entirely appropriate for the location, having studded tyres and 4 wheel drive. It felt reassuring when driving on roads completely covered in snow and ice. "

" The usual excellent service I have come to expect "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JANNE - 25 August 2020

" Will try to avoid in future. "

" The rental car was from Avis, not Budget. It was not particularly clean inside or out. This we might not have bothered to mention, had it not been for the fact that clearly it was part of a much bigger issue of insufficient or non-existent checking of cars between customers. We had not driven many kilometers, before the engine oil alert lamp came on. On calling the helpline provided, we were simply told you are fine to drive on yellow warning light. Just stop if it turns red. Not good enough! When you pay £800 to hire a car for two weeks, you do not expect to have issues with engine oil - or to spend a day of your holiday at a garage! After having spent a couple of hours trying to get through by telephone to Avis, and after the initial chat with the person who told us to just go ahead and drive, and then if it goes red just stop and book into a garage... spoke to a second person who is not an Avis employee but rather their account handler at road rescue, who had a bit more expertise under his belt and who was very helpful. He said to drive to the nearest petrol station and check the oil level. To my horror, it was completely empty! Not a single drop of oil on the dip stick. I took photos as evidence. Appalling of Avis, to send a car out in that state for a new customer. On my own with two young children, I could have got stranded up the Norwegian country side. Not the way I planned to spend my holiday! Very unsatisfactory!! "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

TROMSOE, NO - Reviewed by PARTIMA - 13 January 2020

" Nice new car "

" Worth the money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MOHAMED - 18 September 2019

" Well I booked the car from Oslo airport, after landed I realised that there are 2 airports in Oslo and that we are at the wrong airport and the other one is 2 hrs away. So far is my fault , but unfortunately I didn't get the help or support I was hoping for. I called the customer service line to try and amend the booking and pay even some penalty fees , but unfortunately they didn't after waiting on the phone calling a foreign number for about 15 minutes. And not even send me refund or partial refund, so I ended up booking from Hertz at the airport plus the money wasted on the wrong booking , plus the phone call. "

" Well I booked the car from Oslo airport, after landed I realised that there are 2 airports in Oslo and that we are at the wrong airport and the other one is 2 hrs away. So far is my fault , but unfortunately I didn't get the help or support I was hoping for. I called the customer service line to try and amend the booking and pay even some penalty fees , but unfortunately they didn't after waiting on the phone calling a foreign number for about 15 minutes. And not even send me refund or partial refund, so I ended up booking from Hertz at the airport plus the money wasted on the wrong booking , plus the phone call. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OSLO, NO - Reviewed by GREGORY - 07 September 2019

" As above. "

" Booking in clerk opened early, as I was waiting. Unexpected bonus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by KATIE - 30 August 2019

" Na "

" Worst company I've ever dealt with. They're completely put me off hiring a car in the future. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by DARREN - 22 July 2019

" All good except the baby seat they provided was old and had very little padding. I complained but nothing was done about it. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by CHITTARANJAN - 12 June 2019

" Very good service both side "

" Excellent service, very clear and honest deal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by WALTER - 13 April 2019

" Excellent easy too use and no complications at Bergen Airport. Would use service again "

" Excellent easy too use and no complications at Bergen Airport. Would use service again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by DAVID - 04 February 2019

" ive said enough, Lets see if someone calls me to sort this out. "

" Although I went to a very cold country I do not expect my cars brakes to be frozen solid which took me half an hour to make free whilst everyone else around me in hire cars are driving off with no problems. Secondly, I recieved an invoice through the post with a late payment fee and insurance. After calling my bank to discover the money has been taken I called your customer service and the counter staff obviously didnt know what date it was as i was charged for an extra day plus insurance ect. I was told there is nothing that can be done for another two days until head office get the paperwork through. I am LIVID "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SANDEFJORD, NO - Reviewed by RICHARD - 25 July 2018

" Air conditioning was not working on the hottest week of the year. "

" Very unhappy "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1