" I have answered this question at Number 3. "
" I was received by Tomas at Budget, Bratislava International Airport. He was very efficient, friendly, spoke good English and the registration procedure was very quick. I was happy with our car. When I returned the car a week later, the desk was closed during the lunch period. However, my phone call was answered immediately by the on-duty staff and I was given directions as to where to leave the keys and log book. I had an unfortunate incident where I lost the original log book. Tomas was very sympathetic and quickly arranged for me to take another car. I am also very grateful that Budget did not charge me for losing the logbook! Thank you to Budget at Bratislava Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The staff are awesome, prices reasonable and the process is smooth "
" I used Budget a few times now and it was always a really good experience. The only negative thing would be the 30 day wait for the deposit to be released, as I tend to use hire cars quite often. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Still awaiting the €800 euro booking fee that was taken upon rental, yet a week later the refund has not been put back into my bank account. "
" Still awaiting the €800.00 euro booking fee nearly 1 week after returning the vehicle. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" I've used Budget previously so knew what to expect at the airport, on or way without any issues. "
" Swift booking , prices back in line with other operators now "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Friendly stuff it didn't take long to get the car Car even better what I was expected will book again "
" Friendly stuff. It takes me 5 min get car and sort out paperwork. Will book wit Budget again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As usual the staff were helpful and friendly "
" Car was dirty outside & covered in scratches & dents "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" all was good, thanks "
" Quick and very efficient check in as regular customer. The only recommendation I'd offer is to fix the car I was given before renting it some more. It had a cracked front bumper fixed with a duck tape, Based on records it's been like that for a while. I could feel it rattling when driving on motorway. But no drama. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I'm so satisfying "
" So easy to book car and greatest price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The only issue in the entire experience was with auto Europe at the beginning. I placed the order for my car and was told I had to wait for confirmation from the company. This was over a weekend when we were flying on the Tuesday morning early and we did not get confirmation until the Monday. This left me nervous over the weekend that we did not have a car and I even looked into other options ready in case I was let down. I had been emailing the Customer Services team, but when the email came through to confirm the booking, it came from a different email address and went into my spam folder. So when I rang up to find out where it was they told me they had already sent the email and I had to go back and check my spam folder. But the emails I was getting from the Customer Services were going straight into my inbox. "
" I have hired over 40 cars worldwide and this was the best rental experience I have ever had. The gentleman who looked after us at the booze at Bratislava Airport was fantastic. He clearly explained all of the requirements and helped me with the car seat and gave excellent directions to the car and also excellent explanation on where to return to which entrance to use et cetera et cetera. The car was perfectly clean in great order and exactly what we had ordered on the website. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always, never any problems with Auto Europe "
" As always, everything perfect with Budget, Bratislava Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would never recommend to anyone Auto Europe! "
" There was a hidden charge of 49 Euro ............... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Free additional driver was a nice bonus. "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Perfect "
" Always very welcome, easy and quick as this isn't first time I have rent a car from Budget, I do rent car 3 times a year and welcome from team is outstanding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the car smells of cigarettes and the windshield was dirty "
" support staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Quick and efficient service "
" Quick and easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Using autoeurope for a long time now and always had a good experience with them. "
" Got a really nice car and counter staff was super friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" ok "
" They did not allow me to decline CDW. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" very good all round. would use again "
" all great except that the car hadnt been washed. very minor. the petrol gauge didnt move until we had travelled approx 200km, again small issue but was weird. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Everything went well "
" All perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always a good value with autoeurope "
" The whole process went really well, however it's been 8 days since I've dropped the car off and the hold on my card has not been yet released.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to compare cars, I use another comparison website normally and auto europe seems to be working exactly the same. I was surprised I was charged in pounds as I thought I was comparing in Euros but apart from that booking was easy. "
" Easy to book, pick up a car and return. We had great time on our trip, car was really nice and clean, all ready, no hassle. I like that car rental came with unlimited km which was helpful when we visited places across the country and that it came with motorway ticket too. So I didn't need to purchase extras. Staff was helpful and friendly, all was good. The only part I didn't like was that same rent and same car costs cheaper in Poland than Slovakia. We are used to rent car in Poland and we save so much money that way even travelling cross border, in Slovakia prices are higher for exactly same thing. That's not right. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Although we only used the car to get us to & from Poprad-Tatry Airport to our accommodation in Liptovsky-Mikulas we would use both Auto Europe & Budget when next hiring a car in Europe. "
" The Counter Staff were friendly & helpful, giving all the information we required. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" easy to book in "
" counter staff very friendly and helpful,smooth process. easy to pickup and drop off vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with the service provided "
" Highly satisfied with this rental and with company in general. Will definitely rent again in future and recommend to my friends and family "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car rental price was very competitive and the car was in relatively good condition. It is unusual that nobody accompanies you to the car to check for any damage and that it concurs with the diagram with the car documents but, as there was only one person at the Budget desk, then I guess it wasn't possible. "
" The only negatives were that we had to find the car and inspect for any damage ourselves before we drove off. At drop off we had to post the keys through a letterbox even though it was during regular hours. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" You're quoted a price and pay but when you get to the rental desk they charge you another €130 in mysterious charges. "
" It was very unclear where to drop off the vehicle. There was nobody there to meet me and check the vehicle. I returned to the rental desk but it was closed even though it was only 1pm. Also, my American Express card was not accepted so I had to use my bank card for a €800 deposit. I still haven't received the deposit back. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" recomended "
" very high deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problem. Nice friendly staff "
" No prolem.Nice friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good! "
" Good experience as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Polite staff, great car "
" Great car, polite staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Definitely recommend "
" Nice and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will definitely use them again. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good and smooth, with good and personable customer service "
" Very good and smooth, with good and personable customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A bit of a faff going through a third party but it was relatively easy to change the time of drop off. "
" Absolutely fine, smooth pick up and drop off, no frills car rental "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Easy to book "
" Easy to book & manage the booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues to pickup or drop off the car, "
" Very friendly staff, in the down side is that even I had full coverage my deposit still blocked on my card 4 days after I have returned the car, otherwise 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" quick and helpful service. provided car in good condition. very convenient drop off system. "
" quick and helpful service. provided car in good condition. very convenient drop off system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good car, great value and convenient location of pick-up/drop-off. "
" Great pick-up location! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Many thanks! "
" This is the first time I hired a car on my holiday, and the experience with Budget has been a smooth one. I absolutely loved it and will be doing it again. Many thanks for the convenient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy no messing quick hence used in last 2 months and will use again. "
" Very good helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No hassle straight forward when collecting and drop off was handy "
" Great service lovely clean car no problems be delighted to rent again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience and car. There was condensation on the inside of the windscreen when I got the car. Would have been nice if this was sorted before hand. Other than that a positive experience. "
" Good experience and car. There was condensation on the inside of the windscreen when I got the car. Would have been nice if this was sorted before hand. Other than that a positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Hidden fees - Late hour fee not made clear when booking. Item added to voucher only post booking. I chose to pay a higher rate to have the comfort that all is included. Highly unlikely to use AutoEurope in the future if this is the approach you take when advertising the car rentals. "
" Good value for money. I gave 9 out of 10 because not all the damages to the car have been recorded properly and I had to notify the agent to add them on the log book before pick up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" See above "
" The cost for out of hours collection was never identified until after the booking was complete. I am aware that there are charges but other companies include these in the quote given upfront. I assumed the same and was therefore very surprised to see the level of charge in the small print AFTER I had confirmed and paid for the car rental. This is not transparent and not what I expect from a company the size of Budget. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All good but too often it is cheaper or same rates on rental companies sites "
" All good. Friendly stuff, clean cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" They offered the best price at that time and the booking process was straight forward. However, when I updated some information later on, it change the booking of child car seat form one to three. They have called near the time to confirm, so all was good at the end. "
" I used them before so I know they are reliable and the car will meet my expectation. This time they did not have smaller car so they upgraded me without extra charge. The only thing why I did not give higher score was price for the child car seat. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Unfortunately I wasnt happy with your service! I got a dirty car, the agent tried to rip me off on several occasions... very unprofessional! "
" Unfortunately I wasnt happy with your service! I got a dirty car, the agent tried to rip me off on several occasions... very unprofessional! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" overall happy with the rental "
" The boy at check in was not very experienced, almoust rude. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We've used this service several times and we're likely to use again, thank you "
" Collection was great and the vehicle was fine. Drop off for the return was not so good. There was nobody at the desk and the short term stay car park was full with no space. We didn't know what to do in this scenario and it wasn't explained to us what we should do if this occurred. We had to call the helpline number and they were able to inform us of what to do but it would have been good to know the procedure beforehand. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Autoeurope was not accurate in advertising vs. delivery. A free second driver was plastered all over the webpage, all they way through the booking and payment. It was very clear that the second driver would be added for free. But when the voucher came through, it listed a very hight price if you wanted to opt for an extra driver.... That was outrageous "
" Very nice, genuine staff. The service was excellent. Very convenient location. No bad comments about the Kosice International Airport Budget branch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service start to finish "
" Excellent value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good apart from the lack of speed to give back my deposit "
" I would say 10 but it's been a month and a bit since I hired the car and still without my deposit back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When are your offices open? "
" I hired this vehicle in September, have tried calling to resolve my issue, but your offices are permanently closed, still owed €800 deposit. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no issues, smooth and straightforward "
" smooth, no issues "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Well recommend "
" Very smooth and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Spoilt the weekend over the extra charge. "
" Wanted to charge an extra €46 for after hours collection even though we arrived on the time I had booked the car for. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Only one issue , the service light was on when I picked the car up. "
" Great service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When booking on-line the write up is: 'includes additional driver' and then under 'driver information' an unclear statement: 'Additional drivers: EUR 42.35 per rental, VAT included, paid locally. First additional driver is included in rates.' It is not clear, in what rates? And why were we charged at the counter if it is included in rates? We were disapointed with the experience. "
" The car was booked online with the write up: additional driver for free. We were charged for additional driver by the counter staff. Car - considering the covid related increased hygiene demand, I think the car has not been cleaned sufficiently. The finger prints on the windows were visible, there was a stain on the driver's seat. Not all marks and scratches were noted down in the book. I do not understand why the winter tyres were on. Visual inspection also showed that the front left tyre was under the required limit. After checking the pressure at the petrol station, it only showed 1.5 instead of required 2.5. The dashboard display kept flashing the 'check the air in the wheels' warning. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Site was straight forward to use however poor service from budget is off putting. "
" Disappointed in the standard of the car. It was dirty on collection with heavily stained seats. The tyres where almost worn to limits and were low quality budget tyres. The windscreen was dirty and the wiper blades were old and did not clear the screen. The car was overall well below expectations considering the cost of the rental and it being from the airport. The service and standard was more akin to a back street rental. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Booking with Auto Europe is pretty straightforward and I have been doing it for number of years now. "
" The car in question had winter tyres on, which in high temperatures over 30°C is extremely dangerous, as any mechanic would tell you. Suffice to say that it highly influenced my quality of driving in such temperatures and also in torrential rain. Also, checked the documents a couple of days before drop off and was absolutely shocked that they lent me a car with invalid insurance card! The insurance expired a few days before I picked the car from Bratislava airport!!! How were they even allowed to lease a car that didn't have insurance in order??? I always thought of Budget as a decent company after years of renting from them, but this was absolutely awful. My driving this car could have ended in tragedy! To satisfy demand for cars in the busy holiday period, they seem to compromise on overal safety. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" All went well, will use it again. "
" Everything went smoothly. Being an existing customer of Budget, the car pickup process only took 2 mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always I've hired from Autoeurope no problems!!! "
" Quite a lot of scratches to but otherwise great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great service and value, car was a bit damaged which was noted, would've preferred an undamaged vehicle. Overall easy process to hire and simple. "
" Great service and value, car was a bit damaged which was noted, would've preferred an undamaged vehicle. Overall easy process to hire and simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Easy to book and understand the website. Good value "
" As always top quality service received. Thank you Bratislava Airport Budget team! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth experience from start to finish "
" Smooth experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with the service "
" Very happy with the service people at the counter very polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Best price and simple to use. Again we always Auto Europe and have never had any issues. Keep up the good work. "
" The guys at the desk were very courteous and helpful. I asked for as larger vehicle in the class they could provide and without hesitation they provided a no cost upgrade to the class above and it had the bonus of being automatic. We travel frequently to Slovakia and always use Budget as they always provide a great level of service and are very friendly. Please pass on our thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No complaints "
" Excellent service. Car was a little under-powered but in decent condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It gave me a good offer. "
" Cost efficient and convenient. But paper work at counter took long. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great Service "
" Good alround "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything nice and easy. "
" Car interior could be cleaner. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very satisfied, easy communication "
" Easy smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto europe was very helpful over the phone and offered to refund payment of Budget will fail to do so. "
" Have been charged for additional driver despite fact that 1st additional driver was already included in rental and told this to staff. They insisted this to be paid. Later had to claim refund, unnecessary hassle that spoiled start of a holiday. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Just good in general. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AutoEurope is good as they give people choices to pick a good car hire company. I have chosen a wrong one unfortunately. "
" I would never use this provider again as they have holding my deposit of £800 for 14 days for no reason. They told me that they have a right to do this but it is not in the terms and conditions. I returned the car in the same condition as collected and the gentleman told me that he will unlock my deposit but he never did. Following 4 phone calls still did not unlock or released my deposit back to me. Not happy. I have never experienced such a strange service in my life before. Holding a deposit for no reason. I do not understand how can someone do this? "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" An efficient service at all stages of the car hire process. "
" We were dealt with very efficiently when picking up the car. I had booked a small car & the one we were given was bigger than necessary. This wasn't a particular problem but my preference was for a smaller car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Experience was fine, the car whistled because of the addition of the roof rack but otherwise no probs. Good car, easy to deal with counter staff. "
" Had a roof rack storage unit fixed to car when not asked for. But was told that they made a mistake because it was supposed to be a child seat. Everything was fine after issue was solved. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use and clear and precise pricing "
" Friendly and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Usually good experience but on this occasion not at all. Had to wait 1 hour+ for correct baby seat (did get refund for delay) and when got car it was in terrible condition (scratches, dents most body panels and not particularly clean inside) with engine in poor running condition. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" To long time hold my deposit, it is now 4th day !!!! Bad !!!! "
" All good but it is 3days how I drop car back and they still hold my deposit!!! 3days I think is to much if I pay 800 deposit!!! I still don't have my deposit back!! The car was no problem at all "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Easy,straightforward, pleasant. "
" Pleasant staff. What I don't understand is policy change where I am being charged extra to go to Austria. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am very satisfied. I have used them mamy times before too "
" I have used them many times in bratislava. And have always been happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all very good easy and affordable "
" there is no parking slot on return for budget at bratislava airport. I had no choice but to park the car in the Europecar parking bay and had a very frustrated and rude Europecar employee screaming at me for taking up his slot? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Great experience "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was quite old, dirty inside, over 30000km on the clock, although it was estate car it was very small, took ages to get the car at the airport "
" Car was quite old, dirty inside, over 30000km on the clock, although it was estate car it was very small, took ages to get the car at the airport "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Good price, clear communication. "
" Not very clear where to park at drop-off. No designated Budget bay and no staff to ask. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" There were differences between the rules on the website and the rules at the office of Budget "
" The car smelled like an ashtray, the staff couldn't answer our questions, we had to pay an extra border fee, and despite we had a full insurance we needed to leave 800€ deposit.... For what?! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" Na "
" Car itself was good, clean and in good condition. We booked and played extra for toddler seat which was very dirty. The cost of the seat was 42 Euro, I could have bought brand new toddler seat in the shop for that money. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All good, just would expect GPS as standard not add-on. Most expect this or use Google Maps on phone like I did. "
" All good, just would expect GPS as standard not add-on. Most expect this or use Google Maps on phone like I did. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great little motor good on fuel clean & tidy thankyou made my holiday really enjoyable "
" Great little motor .....good on fuel .....clean & tidy ....thankyou..... price was value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would recommend "
" Friendly staff. Efficient service. Great car. Overall very happy "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Another great rental. "
" Another great rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very good service. Upon arrival we found out that we have been upgraded to a bigger car. All paper work was smooth, pleasant staff. Quick service upon arrival and departure. "
" We were pleased to receive an upgrade to Skoda Combi, which suited us as we had loads of luggage, skiing equipment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" great "
" Very happy .Recomanded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very happy "
" Overall very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Friendly and proffesional "
" Exellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It's ok "
" The car was pretty old and not the model I rented. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Good experience "
" Good customer service at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Great, efficient service in and out "
" It was one of the fastest pick up ever. Details were in system, they've just took my bank details with deposit, gave me the key and i was on my way within 3min "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was very smelly inside, the windscreen I had to clean from inside, I did what I could, otherwise ,just a bit more time to clean the car, that next customer feel more comfortable, thanks to Budget company and staff at the airport Kosice, I will hire the car again, all the best to all of you, thanks M.S. "
" Service good as always "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" A good road map of Slovakia would have been useful as part of the vehicle kit. "
" Vehicle was fine and comfortable. No presence at the office adjacent to terminal building on return. Key left in wall box next to office door. Refund of 10€ deposit on car park exit/entry card not made therefore. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Autoeurope will find you the best cars at the cheapest prices guaranteed,they are the best,keep up with this great job "
" As a returning costumer dont have to wait long as they know me,i know what documents i need,so its easy to pick the car up.Got an upgraded car for my original booking fee,really happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" GREAT SERVICE & STAFF "
" GREAT SERVICE & STAFF "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The description of the vehicle should be more accurate and customer should not pay any extra for crossing the country border just because they rented through auto Europe "
" The external condition of the vehicle was very bad, lots of damages and also very dirty inside "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" Overall I will continue to use Budget as I have for the last few years. "
" Windscreen had chip - should this not have been repaired before renting again? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Overall, recommended. "
" The price a bit high, instead a VW Golf I got Skoda Octavia Station, very big vehicle that I really didn't need. The vehicle itself is almost new, but consumed a large amount of gasoline (9L/100KM). The diesel would be more preferable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy and stress free "
" Excellent staff, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe is a very good company to hire cars through. I have hired cars from them at various destinations and always had good service from the companies they deal with. I would highly recommend booking hire cars through Auto Europe. "
" Budget at Bratislava airport provide an excellent service. The staff in the office are always helpful and the parking location for the cars is only a short walk away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues at all - definitely use Budget again "
" Lovely clean car, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Amazing service, great condition of vehicle, comfortable ride/drive. Would appreciate some literature or guide for basic functions of each car - ie: which lights switches, rear wipers and stereo functions. Would help to have these to hand instead of having to stop the car and look them up on Google. "
" Amazing service, great condition of vehicle, comfortable ride/drive. Would appreciate some literature or guide for basic functions of each car - ie: which lights switches, rear wipers and stereo functions. Would help to have these to hand instead of having to stop the car and look them up on Google. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" With autoeurope everything was ok "
" Them keep my deposit ! 800€ still not received my deposit !them said my deposit will be AutAutomated unlocked when return the car . But it's not! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Easy to use & competitive prices. Very happy. "
" Quick and easy service with free upgrade. Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellant "
" Always excellant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy Pick up N drop off, nice clean Car "
" Easy Pick up N drop off, nice clean Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" If the car had been clean and not in gear with the handbrake off the experience would have been better along with the counter staff if he had been more helpful "
" The counter staff was uninterested in the condition of the car, the car was left in gear with the handbrake off so when I started the car I almost hit my partner and the car was filthy "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" EXCELLENT AS USUAL "
" EXCELLENT AS USUAL "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not happy at all with the service. "
" Budget charged me for the missing petrol from the vehicle but refused to provide evidence of how much petrol they in fact topped up to the full. I have evidence of how much petrol was missing (no more then 3 litres!) whilst they suggested that it was 10 litres (when speaking to them). Very customer unfriendly. Also suggested that I have scratched the car in front, which is not correct and I disputed that. Not happy about the petrol situation and although I have emailed them number of times they failed to respond. I will be disputing the transaction with my credit card provider. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Generally good. I use budget often and feel as a customer loyalty should be rewarded. Ie upgrades etc "
" Car was great. Deposit is too excessive "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Good service. "
" I was pleased with everything the only thing what I have to say,one member of staff was really arrogant and rude when I tuuk the car back. "
" The only operator that we would find that would provide a car at the times requested. Great Smooth Service. "
" We always try to use Budget whether travelling to Poland or Slovakia - which we do regularly. Fantastic price for a weeks rental, great service too. "
" Have dealt with you for a number of years now, and have always had good service. Thank you. "
" They provide an excellent service. Some hire companies find non existent, or pre existing scratches on car after its return, and make a charge for such. Budget, at Bratislava Airport do not do this. I have always been pleased to deal with them, and will continue to do so. Please inform them of my satisfaction. Thank you, "
" I used Auto Europe twice. I usually use other company to rent car, I am not quite sure I would recommend using A E as the price of rented car come way off the price given. Some informations are wrong, such as using the car to travel in a different country in Europe. On the website terms and conditions it was clear that it's free to travel in some of the European countries that include Poland. I then received an e-mail stating there would be a fee. Secondly on the website there is no mention of dropping and picking the car fee, which is very confusing as I would booked from another company where I would not have to pay 80 for that. Auto Europe has too be a bit clearer with prices. "
" Warm welcome from Budget. Nice guys delivering the car, who were very helpful "
" Excellent customer service, quick and relax rent car. Keep going. Cheers "
" Excellent customer service, quick and relax rent car. Keep going. Cheers Dakujem Vam za perfektne sluzby a doporucim vas mojim priatelom. Prajem all the best! :) "
" All as expected. Good service. "
" All as expected. Good service. "
" Always use auto europe and Budget rental in Bratislava, very good service, and staff on site very helpfull, would not use any of the other providers Auto eurpoe web site is easy to use and always choose Zero excess- first class service "
" Excellent service, cannot fault their staff on site "
" Easy to use website and good value. "
" Budget office closed at 17:00 even though their website said 18:00. We arrived at 17:45 on schedule and the budget office was closed. Eventually someone arrived and then made me pay an extra 48 as a out of office time fee. "
" smooth and reliable service would recommend to all and will use again. thanks. "
" used few times before price&service&fleet best in country. they're charging for service after 10pm but after all still cheaper to compare to others. "
" Excellent, always a great price. "
" Excellent service as with anytime I've used them. "
" rental experience was fine; no problems, no complaints "
" rental experience was very good; friendly man at the counter, easy rental, no problems or complaints "
" I am very satisfied with the Auto Europe car rental as I get what I expected. Good value for money. "
" I am very satisfied with the Budget car hire. Car was in excellent condition, clean, good to drive and reliable. Also the guys at the desk were nice and helpful. No issues. "
" Love it, nearly all my rentals I ever made are made from your website. Really happy so far with the service. "
" The overall service in Bratislava was ok, there was only a confusion about the difference between what a mini and an economic car is. Once I was told it is the engine size, now I was told is the amount of doors the car has. I am still not quite sure what is now correct, and the country car fleet guide is not explaining the difference clearly. I would be happy to be able to choose from the engine size as well. "
" Been using Auto Europe for 5 years in Slovakia and have had first class service no problems or complaints More than happy and will continue to do so "
" Same comments as above about Auto Europe Always going the extra to help if you need extra days rental "
" Happy with everything. "
" Very professional and good service. "
" Very efficient service that we have come to expect "
" Excellent service as always "
" well done, keep going "
" well done, keep going "
" Efficient easy to use service. Will definitely use again. "
" Efficient and friendly. Will definitely use again. It would be nice if the rental car park could be closer to the terminal. "
" I would recommend Budged / Auto Europe. Good service and price. "
" I used Budgets car few times and always happy with service. "
" quick, efficient, friendly and good value "
" good car and very efficient service - was even waiting in the car park when I arrived close to flight time in order to avoid delay "
" Ease of use, customer service and price that's so hard to beat! "
" Great car, quick service both collecting and returning. Would use again! "
" I picked up car had my break and dropped the car back. Been before hired before still happy tganks "
" As above "
" Excellent service "
" Very helpful and polite staff. "
" Good car, good price "
" Good company , no problems "
" Quality car(Citroen C4 )with only 3000 Km,s on the clock.We travelled over to Austria so we had to pay extra for the green card but that was was made clear when we booked plus a small charge of 8 euro to use the Austrian roads, so no nasty surprises.We always take our own Garmin satnav but this car came with navigation which was another plus at no extra cost. "
" Return procedure not that clear . No one to greet us in the car park so we had to walk into the airport reception .Then we had to return to the car park and wait ,fortunately ,only a few minutes ,so it was no big deal and we had plenty of time to spare.All in all we were very pleased. "
" Good overall but had to wait 30 minutes to get my car when I arrived at the airport as nobidy was in the office and had to ask the guy from the other car hire company to call them same problem when I was returning the car "
" A very user friendly website with affordable prices. The customer service advisers have always been excellent. Highly reccomended "
" A very good team who are always very helpful and go out of their way to make the rental experience as smooth as possible. Highly reccomended "
" very good service received from Budget "
" Punctual about time and very curteious "
" Vehicle as required. "
" Perfect customer service "
" I have never had a problem with auto europe, I have used them before & they are usually competitive on price & the cars are as specified & sometimes upgraded "
" We hired 3 cars & arrived a the budget office at approx 5.45pm & were told that we all had to pay an additional 48euro each (as it was out of hours- where as our receipt said the office closed at 6) In the end we had to pay an additional 20euro each. Had I been on my own & not been for the fact that there were 3 car loads of us plus one other family I would have been scammed for the full 48euro! "
" Easy, simple to book, good rates. "
" Fastest pickup of a rental car ever, no up selling, just checked the details, signed and away I went. Really great service. "
" always good but lately have not received confirmation emails. "
" Very satisfied. Am regular hirer, over number of years and helpful staff and good service. "