Auto Europe
- North America
- Central America
BUDGET SOUTH AFRICA CUSTOMER REVIEWS
- 8.3
- 8.7
- 8.4
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET SOUTH AFRICA Car Rental Reviews
Average Rating for Budget :
JOHANNESBURG, ZA - Reviewed by CAROLINE - 02 May 2025
" see comments about Budget. Please resolve this "
" Budget Rental in SA took a FULL credit card charge for the security deposit instead what was in the rental agreement and despite what the agent said. I am still waiting for my refund a week later. the car was delivered back pristine "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ROBERT - 28 February 2025
" Good range of cars at competitive prices. "
" Car was ok, very basic. The front drivers seat could not be adjusted sufficiently to allow my wife to reach the pedals, whilst she is only 5 feet tall (not unusual for a lady) she can reach the pedals in every other car. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ANDREW - 20 February 2025
" Main price was good, but price quoted for the additional driver was incorrect - out of date by more than a year according to Budget "
" Pick up was very slow. I had entered my details online beforehand so was in the priority line. The ordinary line would have been faster, and despite them having all my details pickup still took an age. The vehicle was relatively new and fine - but had not been properly checked - the windscreen wash was entirely empty (as I only discovered when I badly needed it) "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORT ELIZABETH, ZA - Reviewed by ELMARIE - 03 January 2025
" I hope that Auto Europe can assist to sort this out. I have had 2 bad experiences with rental in South Africa through the vendors they use. "
" I was very unhappy with my rental experience. When I arrived to collect a car, there were no cars available. I had to wait an hour to get a car. Furthermore, I filled up with petrol just before dropping the car off at the end and have evidence of this on my bank statement. When I dropped off the car they said all was fine and I was asked to sign to confirm the rental was complete. I later received a copy and on it they had added refueling costs which were not needed as I had returned the car with a full tank. That cost was not returned with my deposit. I sent them an enail to complain but heard nothing back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by PAUL - 20 December 2024
" Very disappointing service from Avis/Budget and really not helping your reputation "
" Collection of the vehicle was very slow with long queues waiting and return of vehicle completely chaotic, car park full, queues waiting in the road! I have now received a further invoice from Budget asking for additional payment saying your voucher did not cover full payment. This has never happened before and I do not think it s correct!!! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 25 November 2024
" Auto Europe faultless.Budget less so "
" Original car had flat battery.Had to unload and reload in replacement vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by GRAHAM - 23 November 2024
" Budget cheap but want to charge for anything to make profit "
" Hub cap was missing on return and I am being told it was there on pick up - car was in poor condition and I doubt the hub cap was fixed properly so annoyed to have to pay for it .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
GEORGE, ZA - Reviewed by HENDRIK STEPHANUS - 30 September 2024
" Hazzle free bookings and best service "
" Very efficient, helpfull and friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SIMON - 05 September 2024
" Consistently great experience "
" Excellent overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HENDRIK STEPHANUS - 25 April 2024
" Hazzle free dealings with AutoEurope. Also best/lowest prices received "
" Friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by BUKHOSI - 16 April 2024
" I love it "
" It was a great experience the car was in great condition.the staff were wonderful swift drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GERARD - 07 March 2024
" Great value and easy to navigate to get the car I wanted "
" Despite filling out all the advanced paperwrok on line I still had to queue for at least an hour to get to pick up the car. Drop off was chaotic but at least did not take long. The car itself was great and the value of Auto Europe is good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by HENDRIK STEPHANUS - 05 March 2024
" My go to Car rental company - always!! If you have an issue they solve it. "
" Pleasant experienced without any issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ERNEST - 19 February 2024
" It was excellent service "
" Budget were great , no issues Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 08 January 2024
" The service of budget affects the reputation of auto Europe "
" They tried to claim I had damaged the car. Luckily I had video evidence to prove I did not and they withdrew the claim "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 9
PORT ELIZABETH, ZA - Reviewed by KERRY - 27 November 2023
" Worked well "
" Worked wel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JAMES - 15 August 2023
" Auto Europe are great, I only book cars through Auto Europe. "
" First car had engine warning light on, so swapped for a second car, which in turn broke down on day 2. Ended up waiting 4 hours for them to replace it with car number 3 that had over 30,000 miles on the clock. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PORT ELIZABETH, ZA - Reviewed by CAROL - 20 May 2023
" Very satisfied "
" I swapped over the original Renault Kwid to another vehicle without any issues, which was greatly appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARGATE, ZA - Reviewed by MICHAEL - 16 April 2023
" On picking up the car I was shown most off the scratches etc but not given a copy of them. When arriving at Durban the said i had chipped the windscreen which i had not,Thanks to the diligence of the Manager it was sorted out and I was not at fault. "
" On picking up the car I was shown most off the scratches etc but not given a copy of them. When arriving at Durban the said i had chipped the windscreen which i had not,Thanks to the diligence of the Manager it was sorted out and I was not at fault. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by LYNNE - 17 March 2023
" Easy location for pick up and drop off. "
" A very quick and easy process from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by RICHARD - 13 March 2023
" The "optional Services" charge was unexpected and not wanted. "
" I specifically refused all insurances at time of pick up. At drop off I was shown an invoice that included "Optional Services for R233.45". I queried this charge and was informed that this was for "Windscreen Insurance signed for at pickup". This was NOT explained to me at Pickup. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 14 February 2023
" Best service experienced in over 30 years of travelling and use of hire car companies. "
" Excellent service at collection and delivery stage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROGER - 13 February 2023
" Same as 3 "
" Drop off was very busy and very chaotic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by FRANCIS - 03 February 2023
" Auto Europe process very clear and informative. Called the agent when Budget not answering phone and agent was very helpful. "
" There was along wait and delay in collecting vehicle from airport - about 1.5 hrs after pick up time. There was no condition report available at vehicle pick up. Counter staff were friendly. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by MARK - 28 January 2023
" There must be a quicker system of checking people in. I'd already provided all my info "
" Unacceptably long queues to collect "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by LUKE - 23 January 2023
" Shame about the car. Dreadful driving experience. "
" Very efficient service, but very disappointed with the car. Had to change into 1st geaeyti get through a very small incline. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PORT ELIZABETH, ZA - Reviewed by HENDRIK STEPHANUS - 02 November 2022
" All my friends know about AutoEurope and the very competitive rates it offers. "
" Effective and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by TIMOTHY - 28 October 2022
" Auto Europe okay "
" booking stated travel to Botswana came as a surprise to counter staff. We loaded bags into a car to then have to unload them as they couldn't find the paperwork for the vehicle. Nissan Almera Auto awful to drive "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by ISABELLA - 28 August 2022
" very efficient, I did not have to wait long for my car "
" The car i was given did not have a boot, so I had to visit shopping centres with my bags visible - never a good idea in South Africa "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by BHEKIE - 10 July 2022
" Very helpful and prices are reasonable "
" Lovely professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by GARY - 06 April 2022
" Auto express was very good had to time it to get the discount. Full zero waiver protection could have been cheaper, may go to a third party and get a years cover for the same price. "
" Did not explain e-tag toll. Car had damage not listed. Car not as clean as expected inside. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by ERNEST - 02 April 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by CAROL - 08 March 2022
" Extremely stressful and frustrating I had an appointment on other side of Johannesburg and in order to get there, I had to hire a driver for the afternoon which cost me the same amount as the car rental There is obviously a very serious lack of management in the Jhb section of this company I had another rental from Auto Europe and King Shaka branch of Budget which was great and I was provided with the car I had ordered "
" I was kept waiting for over 1.5 hours and still was not provided with the car I had ordered I have asked Auto Europe to refund me, but have not had any communication from them yet I will definitely not use Budget Rentals via Auto Europe again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by THOMAS - 13 February 2022
" Have use autoeurope for many years, always reliable and prices are competitive. "
" used to use another provider in South Africa but have now used Budget twice, They don't hold as much deposit, cars are fairly new and service is good on return although a bit slow when picking up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PHILIP - 05 December 2021
" Prices are up a lot but process worked for me "
" Having pushed me to do online check in it made no difference to process as only one desk open "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by THOMAS - 23 October 2021
" Have used auto Europe many times. Offering remains competitive and trouble free. "
" As expected, have used budget in SA previously. Very helpful and it was quiet so no long wait. Car was similar to that booked an relatively new. All in all a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DR KATHLEEN - 24 January 2021
" Auto budget are well priced and efficient. "
" The car was so filthy on pick up, inside and out. I had to wash he windscreen I order to see out of it, unfortunately the rear window didn't have a wiper...side windows also filthy and VERY difficult to see out of. Sand inside car. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
JOHANNESBURG, ZA - Reviewed by DAVID - 29 October 2020
" The fact that Budget practices such differences between local and foreign renters is in itself a terrible practice. The fact the the booking process by auto-europe is not able to capture this is not acceptable, if I had booked this car for my wife she would have been stranded without a car because of her nationality. "
" Was told that rate provided was only available to visiting foreigners and not to South African renters (who have both a higher rate and limited Km) - this was not made clear at time of booking. I was asked to provide ID to confirm I was not South African - which I had, but other members did not have. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MORGANATHAN - 14 July 2020
" Donovan was excellent. "
" Excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HECTOR - 01 May 2020
" A good experience .On returning the car the Budget manager was very helpful driving us from the drop off to Departures as my wife has a walking problem. This happened both this year and last ,Full marks! "
" I would be ghrateful for your views on Full insurance. I asked you for full cover but Budget also charged for full local cover, so i ended up paying twice. In future it seems more sensible to ask you for minimum cover and get the full cover from Budget? YOu really need local cover to avoid possible problems locally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 12 April 2020
" Easy to book and very competitive rates. "
" Fast service in office at airport. Professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DR KATHLEEN - 31 March 2020
" As above "
" Car was very dirty, I appreciate that South Africa had water restrictions....that was last year, Budget are still using that reason to to give customers dirty cars...unacceptable "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
JOHANNESBURG, ZA - Reviewed by MAGDA - 29 March 2020
" Easy booking "
" Generally satisfied, additional charges post drop off not clear. No details provided. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MAGDA - 29 March 2020
" very easy booking process "
" Very satisfied, but wait at check-in was quite long, but I understand it was at quite a busy time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARION-FAITH - 15 March 2020
" Easy process!! Will recommend! "
" Super smooth and easy. Will definately use again next time if price is still as competitive :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HARVEY - 14 March 2020
" Very efficient service. Nothing to fault "
" Very efficient service. Nothing to fault "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 03 March 2020
" A1++++++++++ "
" A1++++++++++++++= "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by IAN - 28 February 2020
" Smooth process from booking through to completion of car rental. "
" Good customer service. The first car (Toyota Avensa) was large with insufficient power so we took it back and they swapped it for a Ford Ecosport which was much better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by JULIE - 24 February 2020
" Easy booking system but partners need to do better. "
" Lots of extras appeared from nowhere on our contract. Which required the supervisor to remove them, this took an age on pick up. The GPS we were given did not work, which when you are driving in city you don't know was a nightmare. I thought the car was underpowered and didn't change gears easily. On returning the car I complained about the GPS and the charge was refunded, this also required the supervisor and took an age. Altogether not a great experience unfortunately. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by ELIZABETH - 23 February 2020
" As above. I think we got a good deal with Auto Europe, but the local vendors were not clear about our contract and we were not in a good position to question what they suggested we add. "
" It was unclear as to what was covered in our original booking when we got to collect the car. Hence, I think we probably paid extra for insurances which we didn't need as the person on the Budget (Avis) counter could not assure us that we were covered eg we paid for extra windscreen and tyre cover. Likewise, although the dropping off was very smooth, we did not receive an emailed invoice - it was texted on the phone which again made it very unclear what Budget was charging us, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 21 February 2020
" Used auto Europe for many years all through Europe and the rest of the world and have had little cause for complaint "
" Office town was busy so took 45 mins to get car.then had problems with computer so could email copy of agreement.ended up with a paper copy.car was nearly new and was very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JOHN - 17 February 2020
" All very easy "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TAMZIN - 14 February 2020
" I will never lease from Budget again. "
" I am in dispute with Budget over damage they claimed I caused, which I did not. They are not providing any proof of the damage, just proceeding to charge my card. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GEORGE, ZA - Reviewed by JOHN - 13 February 2020
" Very good "
" Budget are a very good car rental company. I am sure they would get a lot more business if they would increase their rental period. To cover the 10 weeks I rented the car I had to take out three vouchers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by SLUMKO - 09 February 2020
" Auto Europe has always been reliable, consistent and highly professional in my dealings with them over the numerous years I have used their services. So far, I have never considered the need to choose another car hiring services. I am well satisfied with the quality of services I receive. Thanks for all these years. "
" The experience was professonal and anxiety-free. The car was in good condition and a delight to drive. I could not have asked for better. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 08 February 2020
" Excellent "
" Just plain and easy, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BLOEMFONTEIN, ZA - Reviewed by RAYMOND - 07 February 2020
" Excellent could not be faulted "
" The Avis Budget staff were excellent both when I collected and dropped off vehicle. I could not fault there service. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by MARION - 31 January 2020
" Autoeurope is always fantastic, and in the past Avis has been good, but this experience with Budget has left me very wary of using Budget when I am in SA any time in the future. "
" The staff at the desk refused to honour the booking initially, as I did not have my UK passport with me. They were grudgingly satisfied with me UK drivers licence. There was a desperate shortage of vehicles and my requested VW Polo was unavailable. The first vehicle I was given (some sort of Renault) was parked in by their other vehicles and could not be shifted.It I was then given a Huyundai i10; a far less safe option that the VW. Overall it took over an hour to be served and to leave with my vehicle. This was probably the worst service I have had at a SA car rental desk (Though the clerk herself was trying her best). "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by ROBERT - 27 January 2020
" Interested to hear your comments on this. "
" The pick up was quite chaotic as it was a busy airport with people queueing and no paperwork was given to us after signing various forms. We inspected the car after being told there was one mark on it. The rental was fine until we returned the vehicle and a scrape was shown to us under the front of the car which was visible if you laid down so we never saw it on inspection. We have today had a bill for this scrape. Very disappointed. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 27 January 2020
" This is the third time recently we've used Auto Europe and you seem to offer extremely good value. We've not had to make a claim yet but your additional insurance seems particularly good value and comprehensive. "
" The staff at the airport terminal could have been clearer in their explanations when we collected the car, especially with regard to the automated toll device. However they did have a brilliant map for when we returned the car. The car itself was OK but was a very basic model and lacked the power to cope with significant hills. We also found the air conditioning wasn't really good enough when the weather was very hot. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by NORMAN - 25 January 2020
" Quick and fast "
" Very pleasant and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DEVANDRA - 15 January 2020
" Overall a good experience "
" Was disappointed that I was charged an extra R67 from my credit card without an explanation. I filled the tank up as well "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALLAN - 15 January 2020
" Auto Europe service is reliable and effective "
" 1) On collection, the car was not full of fuel as claimed 2) The onboard computer and entertainment system had been disconnected and required an Authentication Code to be activated. This was not recorded in the Owners Manual (as suggested by manufacturer) and there was no service document in the vehicle, where the code is apparently provided. This required a visit to a Budget office and several phone calls from staff to sort out a simple problem. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CAPE TOWN, ZA - Reviewed by NEVOLENE - 13 January 2020
" Fair experience. Please ensure cars are properly cleaned "
" Pick up was fine, car was just dirty on the outside with a lot of scratches. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by MICHIEL - 08 January 2020
" Good "
" Very good, I will use them again next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by ALLISTER - 26 December 2019
" Excellent used auto europe for years never any bother and now they do the extra insurance no need for the hard sell on pick up "
" Not the cheapest but you get what you paid for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEVIN - 25 December 2019
" As above "
" Overall a good experience just very annoyed that the car was dirty inside when we picked it up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by ANDREW - 22 December 2019
" Cheaper price for well known in terminal hire brands. "
" The Kia Sportage is a terrible underpowered vehicle compared to the Toyota RAV4 which was mentioned as the likely vehicle in the group I booked. Shame. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by JOHN - 20 December 2019
" Very satisfied "
" Fast and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ETHAN - 11 December 2019
" Excellent service start to finish "
" Very fast and efficient service. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 09 December 2019
" Budget office in Capetown was pretty chaotic. We just beat a long queue "
" Chaotic when collecting car. as "systems were down" Unexpected items pending on credit card. And still pending 3 days after returning car "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DAMIAN - 09 December 2019
" Everything great and professional. No issue at all. "
" Everything great and professional. No issue at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GEORGE, ZA - Reviewed by MONA - 09 December 2019
" Excellent interaction. Quick and informative. "
" Friendly and efficient staff. Unfortunately we did not receive the small vehicle we hoped for but I think it was due to failure on our part to mention that Mona is on the short side ("vertically challenged"). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by CHRISTO - 08 December 2019
" Efficient friendly service "
" Efficient friendly service "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RACHEL - 05 December 2019
" All good "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 04 December 2019
" It was a bad experinece "
" It took an hour to pick up a pre booked car after a 11 hour flight. Totally unacceptable. The staff had no idea what was going on and it was chaotic. Everyone was upset and it was very hot,. It was so crowded they had to open extra counters outside in the driveway in a tent, in the baking sun. SHOCKING experience "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BLOEMFONTEIN, ZA - Reviewed by MAMOTHEO - 29 November 2019
" I am actually not happy with the service offered over the counter by Budget. The terms and conditions are not very clear because it has been stated that one can use visa, mastercard or credit card to book a car and unfortunately some of these cards do not have names on them. Additionally, I think Auto Europe should have other means to help us book car rentals but not deduct funds from the accounts immediately so that any inconveniences like I ecountered on Saturday should not happen. "
" Budget does not take visa, debit or master cards which are not printed names on them despite the sufficient funds in the account. I was very disappointed and inconvenienced by not being offered services over the counter due to my bank card. I read the terms and conditions before I can make online bookings with Auto Europe that they accept the above mentioned cards hence my money was deducted from the account. I had to book with other car rental which accepted my visa card and I believe Budget should consider this in the near future. The officer who was on duty tried to help and look for other options but couldn't do anything. I have raised a query with Auto Europe to re-imburse my funds and still waiting. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RAY - 25 November 2019
" as said "
" Several bookings with Budget cape town always good value and service. Only criticism they are victims of own success, long queues when collecting. Express for regular customers would be good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 22 November 2019
" as before , good service and value "
" Good service and value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBIN - 20 November 2019
" Nothing to report "
" At drop off staff advised all ok, there was no paperwork as I would receive an email. Email received, advised that I was being charged for refuelling. This was despite (a) having filled the tank before returning (fuel receipt shows time 6 minutes before vehicle returned to budget), and (b) having been advised all ok. This is sharp practice "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by MICHAEL - 18 November 2019
" Simple, fast, efficient "
" Quick and friendly service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STUART - 09 November 2019
" All round good experience "
" Easy pick up and drop off. Friendly staff with no attempt to see further insurances etc. Good clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MICHAEL - 08 November 2019
" Quick easy great response "
" The staff were great and the vehicle was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARITA - 07 November 2019
" I would have preferred to have a car with central locking. "
" I am very pleased with the my experience with Budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by REBECCA - 03 November 2019
" Great value "
" Brilliant value for money and great servixe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ANDREW - 02 November 2019
" no comment "
" no comment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by ROSEMARY - 20 October 2019
" Very satisfied with everything. "
" Everything went well in Nelspruit. Very satisfied with everythingSo much better than some experiences I have had with other companies at Johannesburg and George. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NATAN - 12 October 2019
" Good service. The car wasn't in best shape "
" Car wasn't in best shape "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by JOHN - 10 October 2019
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by STEPHEN - 27 September 2019
" I had no problem with this experience "
" I had no problem with the whole car hire experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOEDSPRUIT, ZA - Reviewed by DAVID - 25 September 2019
" GOOD DEAL. EFFICIENT SERVICE "
" REASONABLE PRICES. wELL MAINTAINED CAR. EFFICIENT AND COURTEOUS STAFF AT HOEDSPRUIT TO DEAL WITH CUSTOMERS. WHAT ELSE DOES ONE NEED? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MRS - 11 September 2019
" Easy to book "
" The car was a very uncomfortable ride, and there are several other makes and models in the fleet category that would have been preferred, but no option was given for this. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by VICTOR - 21 August 2019
" I have been with you for many years. You have been honest and competitive in pricing. Keep up the good work. "
" WE were serviced by Avisbudget. We spend more than 2 hours getting our vehicle. 1. We had an upgrade to an AMG, nice but as we were leaving the airport "Tire Low Pressure" came on and we had to return. 2. Second car was a CLA 200, we progressed further. As we entered the highway, "Tire Low Pressure" came on as well. SO we had to return as well for a change of vehicle. The lady Amelia was very helpful to settle us. Her male colleague was not so helpful and aggressive, he was only momentarily there and wanted to reset tire pressure indications without checking tires. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by MARIO - 19 August 2019
" Will use again as have used before with great results. Thanks "
" Experience was great but wasn't happy with the Mahindra car that I got even though it had only 1500km on the clock. Yes to Budget but not the car. Thanks "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by CATRIONA - 19 August 2019
" Not a good experience at all. Need transparency about what is covered and what is not without having take extra cover once in the country. "
" The paperwork detailing what exactly is covered and what is not is very confusing especially when arriving in the airport to be told we needed to take out more insurance cover. The agent couldn't speak enough English, showed documents on a screen that couldn't be read as the writing was tiny. Why can't insurance all be transparent? We ordered a sat nav as I knew the importance of getting on the right road before dark. It took four sat navs before one worked by which time an hour had passed and it was dark. Not impressed at all. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DURBAN, ZA - Reviewed by HENDRIK STEPHANUS - 19 August 2019
" Hassle free and effective "
" Hassle free and effective "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORT ELIZABETH, ZA - Reviewed by LESLEY - 08 August 2019
" Always happy when we use Auto Europe "
" Solid company "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EAST LONDON, ZA - Reviewed by SLUMKO - 08 August 2019
" Auto Europe have been professional and faultless since I began using them some six or so years ago. I am quite satisfied with the services and the quality they provide. "
" I have been always delighted with Budget over the last year or so. However, the drop off this time was not a particularly good an experience. Regardless, I will still continue to choose them as my provider. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by SILUMKO W. - 21 July 2019
" Agreeable. "
" Second time dealings with Budget in three months and it's been an agreeable experience. Efficient, friendly and professional. Thanks. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by FRANCINE - 01 July 2019
" All good except for frustrating delay at pick up especially after a longhaul flight "
" Very frustrating at pick up, took nearly two hours due to staff errors. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ARNOLD - 17 June 2019
" Good service always "
" Good rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ELIZABETH - 10 June 2019
" Please see above "
" Avis/Budget were very efficient when collecting/returning the car so not really a problem. However, there was a TAG on the car which were not made aware of so that will be deducted from the deposit - possibly with an admin fee?? We should have been told about the TAG before taking the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by MARCO - 12 May 2019
" I booked an Audi A3 sedan or similar... I was given a tiny A1 Mercedes hatchback. Not similar class or style. Asked for a bigger car and was even willing to pay more. They didn't have any. Obviously clear that Avis had run out of cars and I got given what was left. What can I do about it??? Bugger all!!!! Shocking service and will never book via autoeurope again. There is always something that goes wrong and nobody to help you. Book direct with the car company, it is a lot safer. "
" I booked an Audi A3 sedan or similar... I was given a tiny A1 Mercedes hatchback. Not similar class or style. Asked for a bigger car and was even willing to pay more. They didn't have any. Obviously clear that Avis had run out of cars and I got given what was left. What can I do about it??? Bugger all!!!! Shocking service and will never book via autoeurope again. There is always something that goes wrong and nobody to help you. Book direct with the car company, it is a lot safer. Both Avis and autoeurope to blame here as they point fingers at each other rather than dealing with an unsatisfied customer. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by ALAN - 08 May 2019
" Great six weeks in South Africa "
" Good value and great service from all the staff at Cape Town airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by LUDUMO - 01 May 2019
" Apart from the car issues, my experience was very good. I'm happy with Auto Europe. "
" The gentleman who helped me with the car was efficient. The problem was with the car. It was noisy and the heating system was not working properly. I had to travel long distances with aircon on to prevent the screen from steaming up. At some point my family had to use blankets to keep warm. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
JOHANNESBURG, ZA - Reviewed by VALDI - 23 April 2019
" Smoothly from booking to drop off! "
" Great experience! Everything ran smoothly from collection to drop off. Staff was friendly and extremely helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RICHARD - 17 March 2019
" All very good and will use Auto Europe again... "
" Overall excellent. Only down side was the queue to pick up car at Cape Town airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRENT - 15 March 2019
" The queue to pickup a pre-ordered paid for car took nearly an hour to be seen. The car was of a fair standard. We ordered a SATNAV for the duration of the car hire. We used the SatNav once and never again because it took us to dangerous off roads and some locations didn't exist on the SatNav but did on google maps on my mobile. We paid for something that didn't work as it should, it appears that the SatNav hasn't been updated for years which may have been the cause for its inability to work as it should. "
" The queue to pickup a pre-ordered paid for car took nearly an hour to be seen. The car was of a fair standard. We ordered a SATNAV for the duration of the car hire. We used the SatNav once and never again because it took us to dangerous off roads and some locations didn't exist on the SatNav but did on google maps on my mobile. We paid for something that didn't work as it should, it appears that the SatNav hasn't been updated for years which may have been the cause for its inability to work as it should. Drop-off took longer than it should and seemed very disorganised. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by TIMOTHY - 09 March 2019
" a "
" PLEASE stop providing vehicles (C class) with ultra low profile tyres - ride is hard and high risk of damage to wheels and or tyres "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by ANTHONY - 06 March 2019
" Efficient but perhaps a warning about poor standard of some rental cars in SA should be given . "
" The car allocated was like going back to the 1980's. A Nissan Almera with few modern features and very uncomfortable due to noise , awful seats and underpowered engine. Was dinged in a car park resulting in a small hole in rear light and was later charged a ripoff R4605 for the repair. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CAPE TOWN, ZA - Reviewed by LESLIE - 28 February 2019
" Car was good price. I took out the extra insurance but didn't need it. All done on-line. "
" Queue at Cape Town not too bad. Single queue system so cleared faster than expected (10-15min). Process was easy, car was in good condition. Return was even easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by MARK - 16 February 2019
" Tried booking Budget through AutoEurope again for Trip next week but Budget unavailable (Pickup & return to George Airport 25/2 -26/3/19) . "
" Hoping to use Budget again very soon ( 25/2- 26/3/ 19) Any discount Codes available to us as return customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by TIMOTHY - 13 February 2019
" Generally pretty good. Worth getting the comprehensive insurance as the number of times I have hired a car and a stone sent flying by a passing lorry or car has cracked the windscreen is uncanny. "
" It takes longer than I expect to pick up but check in at the end of the hire was very quick. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by ALBERT GEORGE - 12 February 2019
" Very efficient all along, we however landed up in the wrong lane when dropping off the car, our fault, then tried to get it to the right level, a gentleman named Vusi volunteered to take it to the next level. We ran to the office area to confirm Vusi would be dropping the car off to the next level, very unnerving as we were told there is nobody by the name of Vusi they know but they then offered to send somebody along to track down the car, as we havent heard otherwise we take it the car was collected and safe. If you could maybe confirm this is the case, it would be appreciated. Kind regards Lynette "
" Very efficient all along, we however landed up in the wrong lane when dropping off the car, our fault, then tried to get it to the right level, a gentleman named Vusi volunteered to take it to the next level. We ran to the office area to confirm Vusi would be dropping the car off to the next level, very unnerving as we were told there is nobody by the name of Vusi they know but they then offered to send somebody along to track down the car, as we havent heard otherwise we take it the car was collected and safe. If you could maybe confirm this is the case, it would be appreciated. Kind regards Lynette "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NICK - 11 February 2019
" Very efficient all details were explained to me when I picked up the car - I would use budget again. "
" Service was very good and the car was excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HELEN - 09 February 2019
" The car was great - we were given a free upgrade. Overall great experience except for the queue to collect the car. "
" The queue to collect the car at Cape Town was ridiculously long. We waited nearly an hour. There must be things that could be done online beforehand such as adding an additional driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGE - 07 February 2019
" Easy way to book car rental "
" Efficient swift service with clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGE - 03 February 2019
" Easiest way to get the best deal. "
" Very smooth experience throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by NOPINK - 25 January 2019
" Staff at the counter are professional and efficient.The staff at the pick up/ drop-off point were kind and patient in explaining how the controls of the car operate.The condition of the car was excellent "
" My experience with budget was a pleasant one "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JOHN - 19 January 2019
" Easy to choose vehicle of choice and to get cover required "
" Quick and easy collection no dramas. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by CHARLES - 14 January 2019
" Beware. They are going paperless. Which means that you no longer get a paper diagram of any previous damage to the car. So make VERY Shure that you examine car thoroughly on collection. "
" All very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAWN - 11 January 2019
" Very happy with car, pick up and drop off procedures. "
" Very happy with overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 25 December 2018
" Good prices "
" Collected car quickly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LADYSMITH, ZA - Reviewed by MACKIE - 20 December 2018
" Very good professional staff and support as and when required "
" Very good professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 13 December 2018
" Yet again I book a vehicle of the size and dimensions I need and yet again I am given a smaller model because the one ordered is not available. "
" I was offered a much smaller vehicle than the vehicle reserved "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by PAULO - 06 December 2018
" I booked a car for 2 days. A company representative called me saying that my card had been declined in the payments office, therefore I did not collect the car thinking it was cancelled, only to find a few days later that my account had indeed been charged for a car that I never collected as I was told that the transaction was declined. Please issue me with a refund on this. Regards, Paul "
" I never went to collect the car as I was told the bank declined the payment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by ANDREW - 16 November 2018
" The car engine wise was perfect and drove like a dream. Thank you at least for eventually supplying a mercedes. "
" The car ordered for 17:00 eventually became available at 18:28. The car was hosed down still dripping wet and dried all streaky and spotted, have never driven a car in such a dirty condition before. The rear offside wheel was Black and looked like it was from another car and just fitted. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by STEPHEN - 01 November 2018
" Autoeurope ..easy enough .. even though I paid for excess coverage Budget still tried to convince me I could still be charged and wanted me to take further EDW "
" Hire Office quite a walk from the terminal at Cape Town ..Toyoto Corola ... OK but no frills. No paperwork nowadays so you have to sign on a screen so have no reference to the marks or damage on the car until you access your emails. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by JOHN - 10 October 2018
" You never sent me a voucher and still charged me for the rental. I am still awaiting a refund or any response "
" Didn't use them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
JOHANNESBURG, ZA - Reviewed by STUART - 03 October 2018
" A generally very good service. "
" Due to the original vehicle being due for a service, I received an upgrade to a nearly new vehicle. Thank you. The only minor problem was that the car clock had not been set to the correct time, which was a slight annoyance, but it was a much better car to drive than the vehicle that I had rented the previous week from Budget in East London, RSA. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EAST LONDON, ZA - Reviewed by STUART - 22 September 2018
" Overall, the most efficient part of the process was the collection. The lady at the service desk was friendly and helpful. "
" The air conditioning in the car was next to useless. Very disappointing. In a country with such extremes of temperatures, this is an essential option to have, and the operation should be checked regularly. In this case, it clearly wasn't checked. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by KATHLEEN - 17 September 2018
" Straight forward pick Up and drop off, reliable car. "
" Cheaper than competitors and always reliable "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by KEVIN - 14 September 2018
" Counter staff need to be more cheerful and helpful. It seemed a bother for them to advise the customer. "
" Counter staff not helpful; lost sale on upgrades I thought about taking out. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HERMINE - 27 August 2018
" Very average! Mechanically the car didn't felt safe. Also the car was not fully filled with fuel. "
" Car steering didn't feel very comfortable as well as the clutch. So didn't feel confident in the mechanical soundness of the car. Also the car was not totally filled with petrol. I only noticed this once I have left the airport. As such I didn't refuel the car and now I am paying the penalty. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by ADAM - 08 August 2018
" See above "
" Generally very efficient and organised. I was surprised that at drop off they inspected the vehicle and just said all was in order and no paperwork was given. Very quick and simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by ROY - 29 July 2018
" Very satisfactory "
" Excellent in all respects except that the under-seat storage drawer had been overlooked by the cleaning procedure and was in a discussing condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by RICHARD - 24 June 2015
" There is a Budget Car Hire company but my actual hire was handled by Bidvest. The actual car hire process was okay, but the car was a Jeep Compass which is certainly not one I would recommend due to some glaringly obvious design problems (gear shift, lights and wipers controls, handbrake ergonomics and switch locations - especially the hazard lights button). "
JOHANNESBURG, ZA - Reviewed by CAROL - 05 May 2015
CAPE TOWN, ZA - Reviewed by MICHAEL - 02 March 2015
" Very easy to book on line. "
" Very Helpful and very polite "
CAPE TOWN, ZA - Reviewed by HENRY - 28 February 2015
" Car was fine thankyou "
" we have used Budget for several years now, will use next year "
CAPE TOWN, ZA - Reviewed by JOHN - 26 February 2015
" Cheapest on comparison sites "
" Superb personal service from Mr Christo at the CPT airport Budget desk who was able to carry out all my requests by email (extending hire period, affording me the best rates, change of drop-off location, hassle free swapping to brand new car when the AC failed on the first one etc) So much easier as a foreign tourist than phoning Great Highly recommended Thank you J "
DURBAN, ZA - Reviewed by JON - 24 February 2015
" good car, great service! "
" Great service! good car "
CAPE TOWN, ZA - Reviewed by JOHN - 19 February 2015
" Not necessarily a Auto Europe problem, but it is difficult to understand what type and size of vehicle is being hired as the description are confusing and poorly defined - compact, standard etc. "
" Very slow collection, taking about 1 hour. Had to provide most of the information already provided to AutoEurope. Collection process needs streamlining. I would be happy to provide any extra information when booking rather than having a long wait for collection. The vehicle provided, a Toyota Etios, was smaller (and probably noisier) than the Toyota Corolla mentioned on the voucher. One the positive side, it was nearly new. "
CAPE TOWN, ZA - Reviewed by RENE - 06 February 2015
" Only slight criticism was the difficulty in extending hire for 2 more days. Gave up. "
" Excellent and friendly service. "
CAPE TOWN, ZA - Reviewed by TOHPUN - 29 January 2015
" Good value.although it took sometime to confirm the booking with the vendor, everything eorked out at the end. I saved a lot of money using auto Europe. Thank you. "
" The vehicle itself was good however their GPS was confusing and sent us to the wrong places. Had to finally use my iPhone and pay extra for data roaming. GPS was useless. "
CAPE TOWN, ZA - Reviewed by HUMPHREY - 27 November 2014
" Everything OK. "
" They wanted a very large deposit on my credit card. Otherwise everything was fine. The car was good and the price reasonable. "
GEORGE, ZA - Reviewed by PAUL - 12 November 2014
" Easy to book at good rates as always ! "
" Brilliant, much better that previous experiences with First Car rental ! "
JOHANNESBURG, ZA - Reviewed by JANNIE - 14 October 2014
" Very good deal! "
" Friendly and efficient service. "
JOHANNESBURG, ZA - Reviewed by BRIAN - 10 October 2014
" Good price and arrangements worked well "
" Excellent service from Budget, a quick and smooth operation. Good fuel policy and easy to pay e-tolls. Would definitely be happy to use Budget again. "
JOHANNESBURG, ZA - Reviewed by PAUL - 03 September 2014
" Excellent service "
" Excellent service "
DURBAN, ZA - Reviewed by ANTHONY - 28 August 2014
" Using Auto Europe got me more favourable terms than through the hire company themselves, so would certainly recommend. "
" Very friendly staff and good standard of vehicle. Our car was brand new and very clean throughout. Staff were extremely helpful. Only gripe is that the GPS we hired was not up to date, not picking up many of the roads round greater Durban and not even recognising Durban Airport (which has been there for 4+ years). However, people, service and vehicle were all excellent. "
JOHANNESBURG, ZA - Reviewed by RAYMOND - 04 July 2014
" Excellent from start to finish "
" Really good and professional "
PORT ELIZABETH, ZA - Reviewed by STEVE - 11 June 2014
" Good website. Always reliable. "
" Easy checkout and return. Car in good condition. "
JOHANNESBURG, ZA - Reviewed by ABDUL SAMAD - 09 May 2014
" Trouble free car hire experiance. No problems encountered. Fantastic service. Will do business with Auto- Europe again. Thanks you "
" Fantastic service from all staff, during collection and at handover back at airport. Thank you budget for a fabulous experiance. "
CAPE TOWN, ZA - Reviewed by MICHAEL - 29 April 2014
" Simple and straight forward "
" Firstly deposits are actually charged to your card rather than pre authorised like other firms which means that you will be charged foreign transaction fees by your card issuer. Secondly, the refund will be at a different (worse) rate leaving you further out if pocket, and lastly even if you provide receipts showing that you have refuelled the vehicle ar the airport station less than 2k away you will STILL be charged for a couple of litres as well. Completely dissatisfied with Budget and will not be using them again unless they change this. "
JOHANNESBURG, ZA - Reviewed by DAVID - 02 April 2014
" Generally very happy with Auto Europe "
" Budget took a swipe of my credit card which they claimed would not be processed as it was only to cover any unpaid tolls etc. However they did take the 2200 rand (£126) immediately and now I will lose the difference on the exchange rate when they supposedly refund me in 7 days. "
CAPE TOWN, ZA - Reviewed by DAVID - 31 March 2014
" A great service again, thank you. "
" I was given the wrong type of car at first. This was rectified thankfully. I was lucky though, as the car was changed to my requested car, but this was the last one of that class of car. What would have happened if they did not have one to change it to? "
CAPE TOWN, ZA - Reviewed by EDWARD - 20 March 2014
" Received absolutely superb support from Leo & Damian. Such a positive experience that I would not consider any other than AE for future car hire. "
" Very professional & friendly reception & fully understanding of our requirements to the point where we were given a vehicle which easily held all our luggage. Definitely our future preference for any car hire. "
CAPE TOWN, ZA - Reviewed by ALEXANDER - 20 March 2014
" Hassle free, excellent rates, everything went as planned and smoothly "
" Very pleasantly surprised to discover that our car had been upgraded - staff extremely helpful and pleasant. Return was trouble free, and all refunds on deposit promptly made. "
CAPE TOWN, ZA - Reviewed by NICHOLAS - 18 March 2014
" Arrangements very straightforward and Budget Rent a car in CT courteous and helpful. "
" Feel slightly overcharged for fuel on return but this is a marginal point as altogether a Budget was excellent. "
CAPE TOWN, ZA - Reviewed by WARREN - 11 March 2014
" I got a great deal for Auto Europe and the web site was easy to use. "
" Lots of paperwork when you pick up the car and a deposit is taken off you credit card to be refunded on return. The actual hire car and service were first class. "
CAPE TOWN, ZA - Reviewed by PETER - 07 March 2014
" the delay in opening an account i felt was a nuisance----noone previously has questioned my credibility/creditworthiness--------took several days and calls to sort the car "
" started out badly------they stated that there was only 1 Corsa in their whole fleet and I would have to take a Chev "Spark"---a rubbish little car totally unsuited to a long trip . after stating i would go elsewhere, although i did worry about the payment to yourselves a better car was produced(believe they phoned yourselves ).The polo went like a bird -thank you "
CAPE TOWN, ZA - Reviewed by JOEL - 01 March 2014
" Get immediate confirmations "
" A pleasant and helpful company with good cars though their help desks can be somewhat over-crowded "
DURBAN, ZA - Reviewed by HOWARD - 07 February 2014
" Easy to use website "
" On line had reserved an Audi A4 but on arrival was given a Honda accord, no comparison. "
JOHANNESBURG, ZA - Reviewed by REBECCA - 29 October 2013
" I was really happy with the service I will surely recommend "