Auto Europe
- North America
- Central America
BUDGET UNITED ARAB EMIRATES CUSTOMER REVIEWS
- 7
- 5.8
- 7.6
- 6.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET UNITED ARAB EMIRATES Car Rental Reviews
Average Rating for Budget :
DUBAI, AE - Reviewed by ROBERT - 13 August 2025
" Simple experience to book the car. No complaints. "
" All was prepared and ready for when I arrived. Friendly staff and the car was clean and well presented. No complaints. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by ROHAN - 18 February 2025
" Booking the rental car was easy! "
" Shocking experience picking up a car from Dubai Airport, its very disorganised and chaotic. I had to get a taxi from T3 to T1 because there isnt a Budget office in T3. Then I had join a massive queue for the Budget desk at T1 arrivals, after being verified and signing the docs I had to then make my way to T1 departure - only to wait even more for them to handover my rental car. The whole process took nearly 3 hours!!! Massive disappointment considering its Dubai Int airport and would expect better process "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by NEIL - 04 February 2025
" I'm disappointed that Auto Europe are not prepared to help me with the damage dispute so would not use them again for that reason. Other than than that the service was OK. "
" Picking up the car took almost an hour at the desk in the terminal (most of the time queuing) plus another 20 mins at the pick-up desk by the car park. They had emailed a link to pre-register a few days earlier which I completed and thought that would make the process quicker but they didn't even use that system so I'm not sure why they bothered emailing it to me. During the rental I did some minor damage to the car not involving any other vehicles. On drop-off they said I needed a police report but didn't explain why and they didn't tell me that there was a Dubai Police app that I could have used to file a report. Had I known that I would have done that straight away while still in the airport. They also insisted that without the report I'm liable for the full cost of the damage rather than the excess (an argument which is still ongoing). "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by WALEED - 15 January 2025
" I was charged 220 dirhams for parking in MALL parking lot, which was not specified, which in the invoice and when explaining that it should've been removed because I did not park there, I exited immediately in less than two minutes where the supervisor said I would not be charged as it was a mistake I did not receive any response or reply to my email to remove that fee. "
" I was charged 220 dirhams for parking in MALL parking lot, which was not specified, which in the invoice and when explaining that it should've been removed because I did not park there, I exited immediately in less than two minutes where the supervisor said I would not be charged as it was a mistake I did not receive any response or reply to my email to remove that fee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SHARJAH, AE - Reviewed by LARS - 06 January 2025
" Ok "
" Very long wait for pick up and unclear drop off. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by DANIEL - 27 October 2024
" I feel like i have been conned. "
" They charged me anextra £80 for the car seat (which was broken) when I had already included it in the booking. I selected pick up from Dubai terminal 3 and they are not even in the airport. You need to get a shuttle to their office. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ABU DHABI, AE - Reviewed by IBRAHIM - 27 August 2024
" When there's a problem they don't help "
" Poor I had to wait over 2 hours fo me car when it came it was in poor condition not most panels were damaged car never drove properly felt unsafe toe drive when I complained it took them 2 days to replace the car I had to use a taxi for 2 days which cost me a lot of money I told them to take the car I don't want it very unhappy I feel they should refund me my loss "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by ABU-BAKAR - 15 August 2024
" Auto Europe are a third party. However, Budget blocked far more for a deposit then Auto Europe specified they would. This is misleading. Auto Europe should also advise of distance between collection and pick up locations as I had to incur additional transfer costs. "
" Upon arriving, we had to take an additional taxi to the collection point at a cost of 5 pounds as they were based in a different terminal. When we reached the collection point, we had to wait for OVER ONE HOUR as there was only one member of staff present and she appeared to be untrained. At the end of the rental, Budget are claiming that there is tyre and alloy damage to their vehicle, which they will no doubt try to make as much money as possible. The vehicle itself was an upgrade, but only because they had run out of cars. It reeked of cigarette smoke and not been cleaned. To add insult to injury, I had to pay a taxi fair if ten pounds to return to Terminal 3. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
DUBAI, AE - Reviewed by MIGUEL - 17 February 2024
" NA "
" Check in was far from a pleasant experience. Despite being the only ones at the Budget office and having submitted the required documentation in advance (early check in), it took more than 45min (!) to get the process done. Surreal "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by PETER - 20 March 2020
" Very good experience "
" Very professional and courteous collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABU DHABI, AE - Reviewed by ZUBAIR - 28 February 2020
" Quick and easy service nice new car "
" Great guys at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by AMIR - 26 February 2020
" Great price and good service "
" Hassle free transaction. Deposit of almost £1000.00 was steep for a basic car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by ATIF - 31 January 2020
" I would definitely recommend. I found this to be the best car rental experience ever. Very efficient and transparent. 10/10 "
" The whole process was extremely efficient and I am very pleased that I chose autoeurope. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by REMO - 03 January 2020
" Autoeurope ok, Budget Dubai not ok "
" Terrible service at the counter. No care available in the terminal so was told to wait 20 minutes. We ended up waiting nearly 1 hour for our car to arrive "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ABU DHABI, AE - Reviewed by MARK - 06 November 2019
" I have e mailed Auto Europe twice about a refund and have not had any response which is disappointing. Budget told me they would mark car as a no show, which would enable a refund to be made. "
" Terrible experience. They couldnt process my booking because they couldnt or wouldnt process my credit card without a PIN no, which I didnt have. I offered a debit card but they were unable to accept and wasnt really interested in trying to find a solution. In the end I booked another car with Dollar at a much higher price where I had no issues. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by MARK - 12 October 2019
" Auto Europe very professional and straightforward car hire. "
" Mostly excellent apart from uncooperative attendant at Pick-Up who thoroughly let the company down. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBAI, AE - Reviewed by DAVID - 29 September 2019
" As per comments above, "
" The car was a Mazda 6. When it had multiple damage to bodywork and wheels. Interior was stained in small area. Did not seem clean inside. Although I took the car it was only because I had an appointment, otherwise I would have rejected it. Furthermore collection and returning the car I'd difficult in the car park. There is no office only a small stand which is unclear until you approach it. Compared to my experience in Austria with Budget and other hire companies worldwide. It was a disappointing experience. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by MARK - 16 July 2019
" As usual, an excellent service at a very competitive price... ten out of ten...well done !!! "
" Very professional, organised and smooth handover and return of a well maintained, clean vehicle...good value for money...well done !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by EDWARD - 28 October 2018
" Got everything required. Trouble free "
" Quick, polite and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by SHAFIQ - 26 October 2018
" Improvement required "
" Poor behaviour of staff "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by NORMAN - 25 October 2018
" Overall it was good "
" I received charges on my credit card when I got home but there was no explanation from the Budget counter manager that I had anything left to pay. In fact he said there was nothing to pay and I should go. If I had known I would have paid in local currency rather than face credit card charges. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ABU DHABI, AE - Reviewed by KARL - 04 October 2018
" As above. "
" Excellent all-round. My only concern was that the fuel gauge was very low when I picked up the car and I had to put fuel in very quickly. Other than that I was extremely satisfied. Very helpful and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by ALIM - 15 September 2018
" The experience was great till I got charged £400 for something I don't even know "
" I paid a £1000 dipo for the car got back £600 they didn't even tell me why and I still don't no I call them they don't even pick up "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
DUBAI, AE - Reviewed by FAISAL - 28 August 2018
" I have always used AutoEurope and found them very reliable. "
" Booked car one month ago assuming after 7hrs of flight and little kids with me at night it should be easy but when I went to collect it, the staff first didn't have the same car as "they were busy" so wanted to downgrade with my lagguage would not have been possible. As I was adamant to get the same car or at least similar group they managed to source it after almost 1hr 30mins. Mr.Mateen at counter didn't want to co-operate or offer an upgrade without charge. Similarly when it was time to drop off they collected the car but forgot to mention anything about Salik charges so when I went back after 5 mins to ask the staff he was very reluctant saying the case is closed and it will be charged on my card which I didn't want so after being persistent he told me to go back to the office in the Terminal 3 and ask there. When I went there surprise surprise, they didn't close they case so he eventually told me all the relevant charges which I paid. On the contrary my brother took a car from another company, his whole process from collecting to dropp-off was flawless!! "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by ZABIULLA AMANULLA - 20 August 2018
" It was brilliant "
" Will rent vehicle again with your company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10