Auto Europe
- North America
- Central America
BUDGET UNITED STATES CUSTOMER REVIEWS
- 7.5
- 7
- 7.9
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET UNITED STATES Car Rental Reviews
Average Rating for Budget :
NASHVILLE, US - Reviewed by REGIS - 17 September 2025
" Efficient company, all was perfect. "
" Great experience overall but never received any email about the return of the vehicle and the final charge being applied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by STEVE - 12 September 2025
" Not bad, fast service good value, briberable staff. "
" $20 gets you the upgrade. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CHARLESTON SC, US - Reviewed by RAY - 12 September 2025
" I have rented vehicles in the USA through autoeurope many times . As above complaint re the experience with budget, i will hold back my comments about the experience with autoeurope depending on your response. "
" I booked and paid for a Ford Edge (or similar) rental to be picked up at Charleston Airport. I requested a vehicle with SatNav and agreed to pay locally for this. I advised that it would be 22:00 hours when we picked up. On arrival at the rental desk at 22:00 after 14 hours travelling from UK and being awake at that point for almost 24 hours, I was advised that there were no vehicles left with SatNav and I would either have to take a 'sedan' or pay additional for a prestige SUV as that was all that was available. Given we had travelled for 14 hours and then had a further 1 hour drive to our destination, I agreed to take the upgraded vehicle and pay the extra. The original vehicle cost £426 and the SatNav was an additional £14 per day to pay locally (about $258) which I fully expected to pay but I ended up paying an additional $558 taking the full cost of the vehicle up by an additional $300 (another £225) on top of the SatNav cost. All in all I paid £426 +£196 +£226 = £848. When we got in to the vehicle, it smelt really offensive- like old tobacco/smoke . However, given the trouble we had to get the car and the further 1 hour drive ahead after a very long day travelling, we took the vehicle and hoped for the best. I will pick up separately with budget about the cleanliness of the vehicle but I wanted to complain to you, as my contract for the vehicle was with you for the vehicle we had requested and paid for. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NASHVILLE, US - Reviewed by FRANK - 12 September 2025
" No issues with anything else. "
" Vehicle was not very clean inside when collected. Seats were dirty. Car had a bad vibration. Other than that everything was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NEW YORK, US - Reviewed by DAVID - 10 September 2025
" Experience with Auto Europe was good. Financially a good deal with an extra driver and full tank included. Pity that the experience of the provider (Budget) was so poor. Will use Auto Europe again but not Budget. "
" Spent 2.5 hours in a queue after an 8 hour flight. Process at counter was chaotic with a reception area full of waiting customers and staff shouting over each other to get heard. Staff were unapologetic and rude. Car was not really a premium model and was damaged externally and dirty inside. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LEXINGTON KY, US - Reviewed by ANTHONY - 09 September 2025
" This rental was not such a satisfactory one (which is a shame, since I have had good experience with AutoEurope in the past). First of all, the lady at the counter was perplexed when she saw the AutoEurope voucher, claiming to have never heard of them before. Then she said that the "free tank of fuel" was not registered on Budget's systems, so I had to return the tank full rather than the "as empty as possible" which had been quoted by AutoEurope. Essentially, you guys owe me the money for a full tank. The estimated cost of the one-way fee was off by about $60 as well. This, plus the fuel cost made what might have been a decently priced rental into a bit of a rip-off in the end. I will probably be looking elsewhere for rentals in the future. "
" Blazé attitude of lady at counter during pickup was not appreciated. Trying to rush me through signatures, no communication of charges to be applied or blocking amount on my credit card. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PHILADELPHIA, US - Reviewed by KEVIN - 01 September 2025
" accident reporting almost impossible "
" so hard to fill in accident on line when you haven't got a laptop on vacation when another driver reversed into the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by CHRISTOPHER - 28 August 2025
" Always use Auto Europe for my car hire needs, easy to navigate the site, always been able to provide me with the vehicle I need, and never had an issues with the collection of the car, or the booking documentation. The cost is always in line with what is quoted to me. Any changes or cancellations I have had to make, have been speedily & efficiently dealt with. "
" Very easy to use, and deal with a Nashville International Airport. Staff friendly, and always a good choice of cars. Efficient collection, and drop off procedures, and good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JULIEN - 25 August 2025
" The most impressive part was when I called auto-europe for some advice when booking (about taking the car to Canada). The agent on the phone was extremely well informed and helpful and I felt she was very much 'on my side'. "
" The experience was very good overall. But I believe I was overcharged 'extras' at the end, amounting to 30% of the overall costs. This was not broken down or explained, and there was no simple way to challenge it or get an explanation. When everything else went so well it's a shame to end on that note. It would be better to add a link with the final e-receipt enabling queries to be answered easily. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALASTAIR - 24 August 2025
" Easy to book and a good range of options available to choose from. "
" Easy pick up. Good price and got a nice new vehicle which was easy to drive perfect for what we needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MOSHE - 20 August 2025
" I had a good experience No problems all went smoothly "
" I have a very good experience They where very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOZEMAN, US - Reviewed by GRAHAM - 15 August 2025
" Excellent "
" Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROB - 14 August 2025
" As a whole, love using auto europe, easy website to use and value for money. Looking forward to using you again Many thanks "
" The experience using budget this time was a massive difference compared to 2022. Staff very friendly and helpful. Vehicle supplied, perfect. Met our expectations. I was a little apprehensive about using them as back in 2022, the vehicle we hired, a Suburban 7/8 seater had a issue with the oil warning light on. I went back to the hire desk and informed them and asked if there transport division could look at it and was told they didn't have one!. The lady behind the desk did her best in finding another one but it was was at Orlando international airport. I was concerned about driving that distance so in the end I decided to drive it to the local gas station and buy oil for it myself at my expense!. I did email them about my experience but sadly heard nothing from them. Anyway, second time around totally different. Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by TREVOR - 05 August 2025
" I have had issues with budget car rental, contacted AutoEurope and been redirected... This is unhel "
" The rental was reserved from July 19th to August 1st. However, my flight was delayed and I subsequently missed the connecting flight to O'Hare airport. My rental was paid through AutoEurope, and when I called to update Budget in the US, I was told that they would need AutoEurope to contact them, as they held the reservation. AutoEurope kindly contacted Budget on two occasions to keep them updated. When I arrived at O'Hare Airport on 20th July and picked up the car, the reservation was honoured, and my rental, voucher was accepted. The only issue was an excessive charge for prepaid tolls which I immediately contacted your customer service about. I was assured that the charge was removed, but I was in for a bigger shock when I finally received the rental invoice / receipt, as I had been charged $2227.84 for the rental period, and that charge is still showing in my account despite several emails back and forth to your agents who claim that the charges were removed. I have never had a car rental charge of this amount in all my 60 plus years. I would actually be loathe to use budget again or recommend your company, as every time that I have rented from your company I have had issues regarding billing. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by MARK - 05 August 2025
" see above "
" first car was dirty and smell off a dog in the car for one hour and light came on tyre pressure try to change car next day at a local office no car avalible then the next day going to key west on the way to key west engine light came on spent three days in key west came to travel back north flat tyre manged to get garage travel north called into orlando airport took some doing but managed to change car so no problems for the next 2 weeks took car back saturday ask for some one too check car no just leave keys left with full tank of fuel just looked at credit card and have charge me 103.00 pounds no email nothing i have inform card to not pay i have email budget asking for reason for payment charges "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DENVER, US - Reviewed by JOHN - 31 July 2025
" Would never consider renting with Budget again, no matter how cheap "
" Rental declined at counter as driving licence and passport not recognised by Budget electronic checking machine. Driving licence been accepted throughout world on numerous previous occasions without a problem ( including USA). Passport had just been accepted by Homeland Security upon entering USA. Following day, both documents accepted by Alamo without any questions. Clearly Budget systems are not up to standard "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by KERR - 27 July 2025
" Negative due to service from Budget "
" After a 9-10 hr flight we waited for 2 hrs in a queue to receive our vehicle. There was only one member of staff on duty at such a busy time, which is ridiculous! After waiting in the queue and completing paperwork we were told that vehicle wasn't ready and we would need to wait another 45 minutes. I am reporting this to you as this is clearly not good enough and started the holiday for myself and my family off very poorly! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by JOHN - 25 July 2025
" Excellent value and service from Auto Europe "
" VERY unhappy with the attempt to sell extra product at check in on top of our fully paid voucher......disappointed that despite excellent new premises old unacceptable practices still take place. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WILLIAM - 24 July 2025
" Budget easy to do business with. "
" Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by KEVIN - 23 July 2025
" Everything from ease and price was spot on. We use you guys several times a year and will continue to do so. "
" The staff at the counter for collection and drop off were great. The process is straightforward and very easy. We prefer this airport to others in central Florida. The conditions of the vehicles is an issue. They are rarely clean and often have safety issues such as worn tyres. This needs to be addressed, no safety issue this time but the vehicle was unclean and not the most welcoming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by KENNETH - 22 July 2025
" Very pleased "
" 1st car broke down but Budget handled it very well and we were back on road with new car after approx 2 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by MICHAEL - 22 July 2025
" Have used Auto Europe many times and always impressed with the service. "
" Very fast check in - car was ready & clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW HAVEN, US - Reviewed by PETER - 21 July 2025
" Zzzzzzzzzzz "
" Excellent experience, staff at New Haven very good and great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by YARON - 20 July 2025
" Bery good "
" Very good firm ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PITTSBURGH, US - Reviewed by SYED - 15 July 2025
" The staff at Budget at Pittsburgh airport site went above and beyond to help us get our car right so as to make our drive as enjoyable as possible. Thank you to them "
" We always use Budget car hire when driving in the USA as their car collection to choose from is always good value for money. It was no different this time, especially their free inclusion of spouse as driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JUNE - 15 July 2025
" All great as usual. "
" Excellent cars at good prices. Cancellation policy is an added extra too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 14 July 2025
" Breakdown recovery would not attend car and advised of charge. I had to drove car some 20 miles back to airport to get replacement through no fault of my own. Terrible setvice. "
" Car No 1 returned due to low tyre pressure warning and other warning lights. Car No 2, stunk of tobacco all the rest of our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 3
DENVER, US - Reviewed by STEPHEN - 13 July 2025
" Competitive price and easy to book. "
" Paperwork stated the fuel tank was full on collection but needle was below the F mark. I was unfamiliar with the full level but continued without reporting it as we had a long drive ahead. Found that when it was filled up, needle was above F mark and didn't move until significant mileage had been covered. I estimate, it was 3-4 gallons short of full on collection. Also had dashboard warning that windscreen washer fluid was empty. I hadn't used any and topped it up with over 5 litres of water. Clearly, this hadn't been checked for some time! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by WILLIAM - 11 July 2025
" I have used budget on a few occasions at many airports, this time it was seamless "
" The car met all our needs "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by PETER - 10 July 2025
" All good dealing with Auto Europe, good value for money and clear communication. "
" About a 30 minute queue at SFO. Friendly staff dealt with my booking. NIce car, it had a few scratches on the body work and wheels but was unable to find anyone to confirm these had been recorded before I drove off. On returning the vehicle it was a bit manic at Denver Airport, felt uncomfortable just leaving the keys in the car without anyone confirming the return or condition. Budget did email about an hour later confirming the return. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by KAINE - 09 July 2025
" Apart from being charged for tolls pass which i didn't want. It was good "
" Efficient staff but I've put 1 because he's basically gone against what I've asked. I asked no tolls pass and they've added it and charged me. I've emailed autoeurope about it but nothing back so far. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MELBOURNE FL, US - Reviewed by DAVID - 07 July 2025
" Best price found "
" Easy pick up at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JOHN - 01 July 2025
" Easy to collect, even easier to drop off. Vehicle was both clean and reliable with no mechanical issues other than it requires new window screen wipes. "
" Very good, there was some slight damage to the vehicle which I pointed out to a member of staff who happened to be near by. They advised me to take date stamped photographs, which I did. I would have preferred this be pointed out to me and noted on the rental documentation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by DEBORAH - 30 June 2025
" As above. "
" Nearly 2 hours in a queue to collect car as only 2 staff on the counter. No apology for the delay, and staff clearly did not care. Car was not cleaned properly when I did get it, and no walk round to ensure condition of vehicle. No info provided on fuel type for filling up (had to look this up myself online), no offer of child seats or what to do if break down/accident, no info about how to drop off post hire (I had to assume and so I left the keys in a drop off box as queue was ridiculously long again when I arrived to drop off before flight and I could not take the risk of missing my plane.) No post hire inspection that I was party to as a result. Poor service overall from budget. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by ALAN - 27 June 2025
" Easy booking all as paid for "
" Usual pressure from counter staff to extra insure and by toll cover. Otherwise everything went very well "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 26 June 2025
" I've been double charged! "
" I have been double charged. Auto-Europe charged me £246.41 on 21st May. Budget have just taken £258.51 23rd June. Now I have to fight to get my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 26 June 2025
" Auto Europe good budget very very poor "
" Counter staff very rude, vechile had lots of damage and they charged me for full tank of fuel even though I had extra drivers and a full tank of fuel on my package "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by AMANDA - 25 June 2025
" Should be able to call you to discuss this matter not complete a web form "
" Have been charged for returning the vehicle empty when we prepaid for a tank of fuel "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 24 June 2025
" We have used Auto Europe several times in the past, and not had a problem. Unfortunately the latest experience was not very good. "
" I was told that i needed a Toll Pass, as the toll booths were not manned, and I couldn`t pay with cash. This added considerably to the cost of the rental. When picking up the vehicle, the first one was double booked. We were allocated a second vehicle , and this had to warning lights on in the instrument cluster, and was also double booked. We then had to wait approximately 35 minutes in the car park waiting for a third vehicle to be allocated. Not very impressed ! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by MALCOLM - 22 June 2025
" Apart from my comments in section 3 everything else went fine with my booking. "
" The only drawback was actually collecting the vehicle, there were were only two staff present at the Budget counter who had to deal with approximately thirty people which was inadequate. Waiting time was nearly an hour. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBANY NY, US - Reviewed by PHILLIP - 19 June 2025
" Staff in Albany unhalpful and unable to cope - nearly witnessed a fight break out with another family and staff - that family were 2 hours late for a family wedding due to Budget. Another family who were in Albany for a Bat Mitzvah received a mini van which they booked but it was damaged and unsafe to drive. Doesn't fill u with much confidence! "
" No staff and tried to stiff me on the vehicle by providing a car that was smaller than that booked. Staff were rude and ended up having a slanging match to get the car changed - bad start to the trip which was for my son's graduation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHILADELPHIA, US - Reviewed by LEROY - 19 June 2025
" Contacting auto europe in general is very easy. My concern is the a rental car company charged me for fuel even though I took the option from Auto europe to have included. I am still waiting for my refund even though I have supplied auto europe all the relevant and required information to support my claim. "
" Car was not ready. When given to us it was dirty. The rear bumper was hanging off. Took around 90 minutes to drive out with the car. After I had the car back, I was charged for fuel l even though clearly it said on the voucher fuel was included. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by PHILLIP - 18 June 2025
" Very smooth process "
" Very easy pick up, and all at the best price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPOKANE, US - Reviewed by PHILIP - 18 June 2025
" See above "
" Efficient pick up. Happy with the Mazda CX5. Easy drop off. Only downside was being suckered into not returning the car with a full fuel tank and then paying $69 which was too much. My fault. Lesson learned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GLEN - 18 June 2025
" Nothings to complain about. "
" No major issues. Got upgraded vehicle as no vehicles available in our group. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by OWEN - 14 June 2025
" M "
" Extra charges not agreed to. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by NATALIE - 11 June 2025
" This is a mixed review as we were given a free upgrade to a fantastic car without asking. We were given a key and told to go to a specific bay, there was no one around to check the car over before we left the airport. The issue we had was the car has not been cleaned very well, there was an awful stench of cannabis and the rear windscreen wiper had been completely removed and was in the boot, broken and not able to put back on. I contacted Budget the next day to advise of these issues so they were recorded. They replied promptly to acknowledge the issue and offered to change the car, but I was very happy with the car itself! "
" This is a mixed review as we were given a free upgrade to a fantastic car without asking. We were given a key and told to go to a specific bay, there was no one around to check the car over before we left the airport. The issue we had was the car has not been cleaned very well, there was an awful stench of cannabis and the rear windscreen wiper had been completely removed and was in the boot, broken and not able to put back on. I contacted Budget the next day to advise of these issues so they were recorded. They replied promptly to acknowledge the issue and offered to change the car, but I was very happy with the car itself! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by NICHOLAS - 10 June 2025
" Not auto Europe's fault. "
" Poor quality car. High millage. Lots of damage. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MYRTLE BEACH, US - Reviewed by KENNETH - 09 June 2025
" Every thing first class except drop off rather abruptly and slightly rude employee there "
" Excelant experiance except for drop off agent there bit rude and very abrupt "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by LANA - 06 June 2025
" As above. Considering the length of time you had my booking and my money unacceptable really. "
" My holiday was a Road trip planned for 2 years. On arrival to collect the car I'm informed there are no cars with sat nav. This is the most important feature required. Somehow someone found an ipad but it would not lock into anything. The passenger had to hold. Took ages to load. Major disappointment. This was an additional paid for function. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAND JUNCTION, US - Reviewed by ANTHONY - 05 June 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RONALD - 05 June 2025
" Counter staff were punctual in dealing with queue however above comments dampened my rating "
" Thought I had booked an intermediate SUV but was given a Chevy Trax which i would grade as a small "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by ANDREW - 05 June 2025
" Auto Europe gives good service but did not warn that Budget was so shambolic "
" Terrible service at the pick up at JFK - only 2 agents at the desk (initially 3 but one left) with 20 or so customers waiting - so round about 1.5-2 hours wait, and then cars not ready so further wait required - ended up taking only car available without further delay, so additional £300 for luxury car. Many irate customers! Car smelt of smoke "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
MINNEAPOLIS, US - Reviewed by EMILY - 01 June 2025
" Need reviews of the rental places. Price was good. Insurance coverage a wonderful plus. Pricing upfront as did a one way this was important. But budget reviews said they were going to charge for gas. Didn't read before had but found out after I got charged. Now more to dos. "
" Stole money for gas I already filled for them. Charged $75 for .6 a gallon. Which I don't even know how they do their calculations to know how full it was as it had less miles to empty when I got it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by GERRIT - 01 June 2025
" Picking up/ dropping off was very fast with very friendly staff "
" Picking up/ dropping of the car was fast and assistance by staff was great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GERARDO - 31 May 2025
" All good. "
" First of all you advertised this as on-airport and it it not. The car depot is about 4 miles away and you need to take a transfer to get there. Secondly, Budget Sales Rep told us we needed to have a toll pass to travel in California, it was necessary due to the toll system not allowing cash/card payments. Cars had to be registered. We accepted this and having driven 2500 miles did not hit a single toll! We were charged nearly $120 for what was in effect a lie. When I got back to the UK and rang Budget customer care to complain. They refunded me the money. Poor, poor service.... misselling and devious tactics. Will not use them again! "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by ROBERT - 30 May 2025
" all excelent "
" all excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOSEPH - 30 May 2025
" Very smooth booking experience and great flexibility up until very close to the trip; generally clear correspondence about costs (despite the hiccup on this occasion) "
" I booked a hire that said on the AutoEurope page that additional drivers were included. When I arrived at the booking desk, we were charged USD 57 to add an additional driver for the period of the hire. Their system was not permitting the addition of another driver (aged 31) without charge and the rental voucher was unclear. In the "Your rental includes" section it stated "All additional drivers age 25 and over". However, in the "Additional fees to be paid locally, if required" section it stated "Additional drivers: Included" which the service desk attendant used to justify the additional charge. Unfortunately the pick-up was at around 22:00 local time (San Francisco), which is outside of the hours that your phone service is available. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ROBERT - 29 May 2025
" Auto Europe were great Budget no so much. Will never rent from Budget again. "
" It took 2 hours to get to the Budget counter and they only had two agents working while the line extended out of the door. We were offered a car that had not been cleaned and took it as we had been in line so long. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by KIM - 29 May 2025
" Always use auto Europe to book cars abroad as good choice and price always available and can pick supplier according to what you need "
" Great car and service at drop off maybe counter staff at pick up could of been a little more helpful explaining electronic forms to be signed when picking up car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SIMON - 29 May 2025
" Messaged AE about this but no response which is poor. Have used you multiple times but will check others in the future which I haven't been doing "
" Over an hour in the queue and then an awful car which was then taken by someone else and given a Nissan Rogue which was in awful condition inside and out. Dirty, loads of scratches and a big dint in the bonnet but take it or leave it as nothing else. Pretty shocking really "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by ANDREW - 26 May 2025
" Very likely "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 26 May 2025
" Easy site to use. "
" Straightforward, online pre-registration made things much easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JARROD - 21 May 2025
" Although staff and procedures were good in country, it was very disappointing to have no choice but to accept an alternative vehicle to that which was booked. Especially having booked and confirmed several months in advance, as above the type/class of vehicle ordered (mustang convertible of similar) was not available. An alternative was offered (Jeep Wrangler) without any compensation. The alternative vehicle was much less economical for the road trip planned so ended up being much more expensive. "
" Having booked several months in advance, the type/class of vehicle ordered (mustang convertible of similar) was not available. An alternative was offered (Jeep Wrangler) without any compensation. The alternative vehicle was much less economical for the road trip planned so ended up being much more expensive. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by NIGEL - 20 May 2025
" car was great "
" would use again "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by STEPHEN - 20 May 2025
" After receiving extra charge on return home, spoke to Auto Europe and staff member not helpful with a bad attitude. "
" Car supplied was not roadworthy, low tyre pressure low. Had to swap out car at Double Trees LBV. Also, received extra charge on return home. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MELBOURNE FL, US - Reviewed by EDWIN - 19 May 2025
" I highly rate AutoEurope & have used you many times but will not use Budget again in Melbourne unless guaranteed car will be ready on arrival "
" We had to wait nearly 1 hour for a car as they had none ready. I wouldn't use Budget in Melbourne again unless i was assured this wouldn't happen again "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by WAYNE - 16 May 2025
" Auto europe were good but not Budget "
" Quality of cars is very poor, out first one had a cracked windscreen, replacement was dirty both inside and out, 2nd day we discovered it had no screenwash at all so had to buy some. Other people on same flight using budget had similar issues, one family had damaged tyres and a razor blade in the boot, another couple a puncture on pick up. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by TERENCE - 16 May 2025
" Excellent "
" Very satisfied, excellent customer service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by REBECCA - 14 May 2025
" Auto Europe was clear and helpfull "
" Poor returns proceedure "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 5
MELBOURNE FL, US - Reviewed by STEVE - 11 May 2025
" All good but needs more staff in melbourne "
" Great service and price, the car hire desk in Melbourne was very busy had to wait over one hour thirty to collect car "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by MARK - 09 May 2025
" Would book with you again "
" Car was clean and low mileage but aircon was smelly and gave us both sore throats "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by KEITH - 08 May 2025
" I am a regular user of Autoeurope but recently found them to be less competitive. Previously I have received TopCashBack on Autoeurope rentals but now there is no benefit for me. "
" I declined a package for use of any toll roads but Budget have charged my credit card for this option. I have disputed this with Budget and await their response. This reflect very badly on Budget. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ED - 07 May 2025
" Great experience and lovely staff. "
" Superb experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 06 May 2025
" Used Auto Europe on previous occasions, always had good deals with easy booking process, you were let down badly by Budget on this occasion "
" Queued 40 minutes at rental desk, handed A. E. voucher to agent who spoke quietly in a very noisy atmosphere and I had to constantly ask her to repeat the question much to her annoyance, she handed my a paper with car location and I pointed out that there were additional drivers as per the voucher to which she was rather rude saying I should have pointed that out even though my wife & daughter were standing with driving licences in hand. The car was not fit for hire, one rear seat belt faulty, fully extended and not retracting, tucked behind the reas seat back. On starting the car alarm tones and warnings from the dashboard for low tyre pressure and oil change required. The luggage cover in the boot was broken and jammed down the back of the rear seats protruding above the seat backs obstructing the view through the rear view mirror. The exterior was in poor condition, dents, scrapes, scratches and the front skirt split. The car was smaller than the vehicle I booked, it was the size of my wife's Ford Puma. I found a attendant and told him of the problems, he told me to go back to the rental desk and complain or tell the person on the exit gate, I chose the exit gate and the attendant there told me that all the problems were listed on the system and it was good to go and if I wasn't satisfied go back to the rental desk. Clearly Budget by name budget by nature, I found a service station and sorted the tyre pressures A very disappointing experience. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MIAMI, US - Reviewed by JAMES - 04 May 2025
" I was charges $49 for what I do not know, I have sent 2emails to budget to no avail , can you at auto Europe who made my booking enquire on my behalf the reason for this charge, thank you "
" Picked car up, parts of bumper hanging off, changed car car only half full with petrol,staff were not interested , "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MYRTLE BEACH, US - Reviewed by KATHLEEN - 03 May 2025
" Would not hesitate to book again "
" Booking, collection and drop off all made very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANDREJ - 02 May 2025
" all good "
" All was quite good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 01 May 2025
" I hope that we will receive some form of compensation as we do not feel that we received what we had signed up and paid in full for. "
" We had a very disappointing and poor experience. We had paid for a full tank of petrol on collection, it was only half full. Our car had not been cleaned, was really covered in sand inside - we had to wipe down the seats before we could sit down. There was rubbish in the car from the previous renter and I was appalled to find an acrylic, painted blue, finger nail in the passenger door - made me feel sick. The outside of the car was dirty and lots of scratches and dents. We are sure that we got the car in the same condition that it had been dropped off by the previous renter - not cleaned in anyway or petrol filled. Very disappointing and did take some of the shine off our holiday. I intend to complain to customer services as we believe we did not get what we paid for. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by DAVID - 28 April 2025
" As above. I don't know how Auto Europe do it, but if the prices and service remain the same then why would I choose anything else. "
" The member of staff who dealt with us when picking up the vehicle made it a pleasure. So friendly and helpful. The car was like new and it all added to having a wonderful holiday. Return was so easy and hassle free with confirmation immediately by email. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by PETER - 23 April 2025
" Had some travel issues and needed support out of hours. Despite the booking voucher having an out of office hours phone number (that I rang 1 hour before the closing time shown on the voucher) the message stated the office were shut. I w@sent able to get any help. Clearly the voucher is wrong and this template should be updated to match what your actual out of hours are, if indeed there are any. "
" Car was dirty and had not been washed or vacuumed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by RICHARD - 23 April 2025
" auto europe was very good with my booking only Budget let you down "
" the car they gave me was a gmc model not the ford model in the advert it was very basic not as well equiped as the Ford advertised, I think it was a lower grade vehicle than I had paid for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by STEVEN - 22 April 2025
" Pick up and drop off quick and easy Vehicle bigger than expected but worked out better for long journeys when you have two young adults with long legs! "
" Very satisfied with whole experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW HAVEN, US - Reviewed by MICHAEL - 21 April 2025
" In order to query the additional charges of $134 that were made to my credit card, I telephoned the Budget number shown on my Rental Agreement schedule. The gentleman I spoke to explained that the $134 consisted of two elements, the first part being additional driver charges, and the second part relating to an additional charge of one day's hire fee for late return of the vehicle. I pointed out that the package we had taken with Budget included additional drivers at no extra cost, and also that I was not happy with the extortionate extra day's hire charge for returning the vehicle one day late. "
" I arrived to collect our vehicle in good time, as scheduled, at 10:00 a.m. on 07/04/25. However, no instruction nor help with operating the vehicle nor in adjusting it's various settings was offered by the Budget agent - we were simply given the key and told that it was 'the red Jeep in the parking lot' adjacent to New Haven train station. Our experience with the vehicle itself was very good - it was very comfortable, and drove very well without any issues. However, when I returned the vehicle on 15.04.25 (admittedly, we were 45 mins. late, arriving at 10:45 a.m.), I was very disappointed to see that charges of $134 had been made to my credit card, without any explanation whatsoever being given by the Budget agent. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BEN - 20 April 2025
" Very unhappy with the whole process "
" Only problem I had was the pick up of the vehicle which resulted in a wait in the queue of over 2 hours. We had just come in from a long haul flight with young children who were very tired and hungry! Having only 1 person on the desk dealing with people was very frustrating and I don't think I will ever rent from you in the future because of this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GORDON - 20 April 2025
" see above. "
" Appauling wait to collect vehicle, 2 hours and 20 minutes in the queue totally unacceptable as we had completed the Budget pre check to expedite a quick pick up. Nowhere was this made us available to us we just queued like all the other poor people. Have rented with Auto Europe and Budget on many occasions will not do so again. Would like an explanation why we had to wait 2 hours 20 minutes which is the last thing you need after a long haul flight. Very unprofessional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by WILLIAM - 17 April 2025
" great "
" great experience car was ready and waiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 17 April 2025
" Excellent booking site, consistently cheapest for me with a good selection of cars. "
" Good booking until they charged a $18 re-fuelling fee after return after I filled the car 6 miles from the airport.. They resolved it quickly when I submitted a petrol receipt but should never happen. Make sure to check your credit card on return home. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by KATHLEEN - 14 April 2025
" Very easy to deal with and no unexpected charges. Excellent! "
" Everything was great, from pick up to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 14 April 2025
" My emails to autoeurope have been responded to promptly but the responses do not address the question I've asked several times about the additional parking charge! "
" Many people have left reviews about additional charges which I chose to ignore as I thought it was just people being awkward. However, I was hit with $56.66 additional parking charge and I cannot find any information about it! I've submitted several emails to Autoeurope and I've still not got a satisfactory explanation. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAIN - 14 April 2025
" c "
" b "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by TREVOR - 09 April 2025
" Good rates and very good customer care. "
" Car good and pick up also. However, a mix up with the final bill has reduced my rating. Usually they are good. Auto Europe sorted out the mix up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by JEFFREY - 08 April 2025
" AutoEurope always seems to have the best prices and good choices for USA hires. Also, a very useful feature: can cancel and rebook if the price drops after booking. "
" No pressure selling of unwanted options at pickup, car clean and in good condition, no drama at dropoff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MARTIN - 07 April 2025
" As mentioned "
" Excellent, fortunately no Q at pickup desk at MCO. Agent very quick indeed. Not pressured to upgrade etc. New car, only 385 miles on the clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 05 April 2025
" All ok reasonable price "
" Usual queue at pick up desk but not too bad,car was reasonably clean but could have been better "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ANTHONY - 05 April 2025
" See above "
" Took 1 hour to get car. Booked car not available. Charged in error for one way drop off after cars tracker was picked up at an airport (whilst collecting a family member,) in Colorado. This despite car not being dropped off...and being correctly returned to pick up airport (Los Angeles) on correct date. Still awaiting a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
HARTFORD, US - Reviewed by PATRICK - 04 April 2025
" I have had very good experiences with Auto Europe in the past. I will keep using them, but choose other companies than Budget. "
" The front suspension vibrated after 40 mph so much the entire car shook. Felt unsafe. The rubber on the windscreen wipers were detached. I couldn't drive when it was raining due to the wipers not working properly. Worst car I have ever hired. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MIAMI, US - Reviewed by ALLAN - 03 April 2025
" Despite saying that I was going to return the car with a full tank, and indeed did so, Budget charged me nearly $70 for a non package item that I did not ask for. Please get a refund for me "
" Despite saying that I was going to return the car with a full tank, and indeed did so, Budget charged me nearly $70 for a non package item that I did not ask for. Please get a refund for me "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 5
TAMPA, US - Reviewed by NEIL - 03 April 2025
" Very competitive price. "
" Service was good. The car was quite old and definitely smelled of cigarette smoke. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by MINESH - 29 March 2025
" Website easy to use and informative. Would like for it to mentioned extras that need to be purchase ie break down "
" Very poor quality car. Needed servicing which eventually cause the car to breakdown and I wasted 6hrs of my holiday getting it changed. Breakdown cover was not included and had to purchase this at collection. Tricked into buying an additional tank of fuel by telling me it's the cheapest and then find out it's cheaper 2 miles away "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by STEPHEN - 28 March 2025
" Otherwise good service "
" Car was stained with suntan lotion inside (driver's door panel & gear lever center console "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TAMPA, US - Reviewed by IAN - 26 March 2025
" Professional staff and good quality car "
" Quality experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by AUSTEN - 25 March 2025
" A very good experience all round when dealing with Auto Europe. "
" When I returned the vehicle I was told that all was in order and therefore no additional charges. Later I received an invoice with a charge of $18.73. I don't know what this is for. I have tried to contact Budget I'm informed that they can't recognise my confirmation number so I can't get any further. Can you assist? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 20 March 2025
" We've been charged £110.08 to re-fuel the vehicle when we had the pre-paid fuel option. We've contacted Auto Europe for a refund. Depending on how efficiently this is dealt with, will impact my rating of Budget & Auto Europe. "
" We've been charged £110.08 to re-fuel the vehicle when we had the pre-paid fuel option. We've contacted Auto Europe for a refund. Depending on how efficiently this is dealt with, will impact my rating of Budget & Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by CORNELIA - 19 March 2025
" The auto Europe part makes it very easy to book ... shame about the local service this time.. previously it has been better. "
" Budget had to borrow cars from avis. The queue included those who had pre reserved and those just booking as they arrived. Those who had prebooked did not have their cars reserved so everyone was waiting for a call off and send from Avis. It took the best pat of 2 hrs to get vehicle.. it was not what I ordered and it was dirty and had a burn mark on the back seat. I may consider using an avis choice going forward to see if get better vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by ANDREW - 18 March 2025
" overall a good experience "
" check-in agent at pick up time in a hurry to go off shift and therefore level of service not as good as one would have expected it to be "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by NIGEL - 09 March 2025
" no problems "
" everything went well with the booking very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by LLOYD - 06 March 2025
" Auto Europe had decent prices and the website was easy to use. "
" I got 20 miles from the airport and a warning light came up on the dashboard saying oil level is too low. I had to stop at a garage and put in oil. I sent a complaint to Budget customer Services asking for a refund for the oil but I have not had the decency of a reply. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by ANTHONY - 06 March 2025
" I always use Auto Europe whether renting in Europe or the States. First class service and good prices. "
" Excellent car, clean and tidy with great staff to get you on your way and to receive the car back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHRISTOPHER - 05 March 2025
" Always good but as Travel Agents I would prefer to sell using DriveAway but their prices are generally very poor "
" We were definitely lucky this time as I must admit that I really try not to use Budget/Avis because of there dreadful service but price on this occasion decided and we were lucky. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by CHRIS - 05 March 2025
" Easy to rent with - good value "
" Very good experience all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOXVILLE, US - Reviewed by ZARA - 05 March 2025
" Having booked online all was really easy and very cost effective "
" Easy and efficient with both pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAN - 05 March 2025
" Just how to avoid Toll charges? "
" Only concern is Tolls and responders Traveling out of State, Vermont has few tolls so $10/day is excessive.. Back in Boston some tolls are responder only. Disturbing 6 months later to get a request for payment, and more difficult is how does one actually pay it. To clear the debt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by NICHOLAS - 04 March 2025
" No problems with Auto Europe. But we have had big problems with FireFly in Malaga (stole 320 euros off us by charging for extra insurance, saying it was refundable when it was not). Also trouble with Budget in Palm Springs. "
" It took 2.5 hours to get to the Budget desk in Palm Springs airport! When we got to the desk they told us we could not have a car in the class that we had booked and tried to push us into having a KIa Soul (small car) even though we had 2 cases and golf clubs and were pre-paid with Auto Europe. After 30 minutes of pushing and arguing I got the car I paid for. When we left the desk there were over 50 people in the queue at the Budget desk and they were running out of cars. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by PAUL - 02 March 2025
" I have no problem with Auto Europe. But I would hesitate if not refuse to use Budget at Miami. "
" Very long wait to get car. Car was filthy and had a very stale odour, possibly cigarette smoke? Had to get it valleted the next day, following the p.m. pick up. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
KEY WEST, US - Reviewed by KEVIN - 28 February 2025
" Great service from AutoEurope, fantastic value and your self service website works well! "
" All pick up and drop off went smoothly with no issues. Quality of the car could have been better with a number of dents in bodywork on pick up, poor windscreen wiper function and clearance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CHRIS - 26 February 2025
" poor telephone service from auto-europe. may not use again. "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by STEPHEN - 25 February 2025
" Ok booking "
" 3 hour wait and then no cars in my class available. Booked a Z class car and got offered a sedan instead...... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 2
FORT MYERS, US - Reviewed by GORDON - 23 February 2025
" Not problem with AutoEurope at all. Everything very easy. "
" It took 2.5 hours to pick up the car with more than 100 people waiting. The worst part was that not only did the staff not apologise but said it was normal!! There were no lines at any other agency. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JUNE - 16 February 2025
" I always use Auto Europe as they have the best prices and cars. "
" Budget are comparatively priced and their cars are always excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by JADE - 13 February 2025
" Booking process was all fine. My issue is with budget themselves "
" I booked a medium sized petrol car and received a hybrid Jeep Grand Cherokee. Several times i wasn't able to get it out of park. I had to switch the car off, open the door, close it and switch it back on to be able to move the button into drive or reverse. Worst car I have ever driven and hated every minute of it for the 2 weeks I had it. No alternative was available so I was stuck with a car that was far too big for what I wanted or asked for. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by NICHOLAS - 11 February 2025
" Good value on balance "
" Very good value car rental and Miami drop off was very efficient. Car was not cleaned for our collection and only 3 cashiers at Orlando across about 10 desks which meant we had to wait for ages. Staff very efficient when we got to the desk. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by MALCOLM - 09 February 2025
" Never again "
" Sadly yet again Budget have no customer service skills. Was overcharged foe every cover I already had and to make matters worse was ignored when challenged. Auto Europe continue to let this happen which having used you many times is bringing it our relationship to an end. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 07 February 2025
" Have always used you but last two experiences have been awful. You are using suppliers who do not care and show no customer service. "
" Long wait at pick up Customer relations awful tried to sell coverage already purchased Purchased gas unknowingly Car dirty inside and out flashing warning light on dash Allocated car so not able to change "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by MICHAEL - 05 February 2025
" EFFICIENT & HELPFULL COUNTER AND RETURN STAFF "
" EFFICIENT & HELPFULL COUNTER AND RETURN STAFF "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FORT WAYNE, US - Reviewed by OWEN - 01 February 2025
" Usually have the best price when looking at USA but recently I thought hiring in UK was not competitive "
" Fort Wayne is a great airport. Easy and convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 29 January 2025
" Great service and ease of booking. "
" Great service although the counter staff were a little slow. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by BARRY - 20 January 2025
" Need to find a way to skip the queue "
" Budget would not accept our pre collection information although we completed the e mail request se real times so we had a long wait at the desk in a queue "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by CAVAN - 18 January 2025
" Need more staff at the rental "
" Waited hours in the queue no staff "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TAMPA, US - Reviewed by ALAN - 14 January 2025
" My experience of Budget was awful. They wee incapable of providing a properly working vehicle, the staff were unhelpful, and in some instances appallingly rude. "
" All three cars I was given during rental developed faults. Staff at Orlando Airport, where I returned cars 1&2, incredibly rude. Third car developed fault. Was told by call centre operator that I could return faulty car to any budget location. Arrived at nearest Budget location and asked for replacement car. He looked at me as if I was mad and said I'd have to call round every centre to ask if they had any available cars. Decided to live with no music, no sat nav and only partially working air con rather than go through the ordeal of returning another car any longer . Also turned out front bumper of third car was held in lace by cable ties. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TAMPA, US - Reviewed by STEPHEN - 12 January 2025
" Good Auto Europe experience however Budget let themselves down "
" Vehicle was not cleaned thoroughly as the interior was covered in dog hairs I did not notice on pick up as it was very late at night Vehicle had a noise from rear axle and/or rear wheel bearing "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PORT CANAVERAL, US - Reviewed by THOMAS - 12 January 2025
" See above. "
" 1. We were not given a full size SUV which is what we paid for. 2. We had to return the car due to vehicle shaking at speeds greater than 65mph, which got progressively worse. 3. I was charged almost $85 for fuel, even though a full tank was included in the initial rental fee. 4. I reported some of these issues to auto Europe on January 8th at 14.26 UK time and was told that I would receive an email from the person I spoke to. I DID NOT RECEIVE ANY EMAIL. . PLEASE CHECK YOUR CALL RECORDING SYSTEM. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by SIMON - 05 January 2025
" As always a great choice to use auto europe. "
" Pick up was less than efficient and slow. The advisor kept disappearing to help others and tried to get us to take a different car to the one we booked to pacify another customer who wanted ours. Not great at all but we got what we paid for in the end. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KEITH - 03 January 2025
" 2nd time recently I've used Auto Europe and Budget in the USA and a good experience both times. "
" Good experience They didn't try and pressure you into having extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HOUSTON, US - Reviewed by CORNELIA - 30 December 2024
" As per previous so easy to use "
" So easy for the entire experience Much appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 27 December 2024
" Overall good experience even though vehicle had not been cleaned properly. "
" Car had not been cleaned properly inside. Photos taken of condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORT CANAVERAL, US - Reviewed by CHRISTOPHER - 15 December 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by RICHARD - 08 December 2024
" You're not usually the best value! "
" Slow pick up... cars not being cleaned quick enough. Great when we got the car! Staff doing their best. Just needed more of them! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVE - 07 December 2024
" Straight forward "
" Smooth pickup and drop off no issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 07 December 2024
" Xx "
" Easy, registration, car collection & return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEVE - 06 December 2024
" Always happy with Auto Europe and have used you many times and will continue to do so whilst you remain as efficient as you are and your prices stay competitive. "
" Counter staff at pick up are so slow, especially annoying after a 16 hour travel day. The drop off concerns me. This trip the guy didn't even look at the car he just said leave the keys on the dash and went back to sitting on a wall talking to his mates. By the time I arrived in the Terminal I had the email receipt and it showed a charge of $1.26 !! I enquired at the counter (waited another 15 minutes) and they had no idea what it was. Thankfully it hasn't been charge (as yet) to my credit card but if it is I will let you know. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by COLIN - 03 December 2024
" From the initial online booking too a last minute international call to change the booking, which was easily sorted out, We felt we were dealing with a reliable organised company. Without doubt we will be using Auto Europe again and also recommending them too friends. "
" I'm not knocking Budget themselves, I'm sure other sites operate a better service. However the Manhattan, NY branch does let the brand down. The front desk operators need a little customer care etiquette, although the car was hoovered inside the glove box and other interior compartments were filthy with Biscuit crumbs and other rubbish inside. The car wasn't washed with chalk marks all over the car indicating previous damage and writing on the outer glass also showing damage. The budget employee handing over the vehicle wasn't customer friendly and didn't invite me over to inspect the vehicle, she just took the paperwork from me, signed it and told me the vehicle was ready to drive away. I did inspect the vehicle to make sure the damage report matched the damage on the car though. Other than that the vehicle was ideal for my family use. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FORT MYERS, US - Reviewed by NICHOLAS - 02 December 2024
" We were overcharged "
" We had two issues, firstly the vehicle documentation was well out of date which meant that we were unable to obtain a beach pass from Collier County. The other issue was that we returned the car to the Naples North office after first checking that this was ok and were told that if we returned it before 11 am we would get a refund of a days hire however we have been charged an extra $60 instead. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MICHAEL - 30 November 2024
" Prices vary daily up and down so after booking it is always wise to check again later as you may find a lower price as I did and it's easy to cancel and rebook with the free cancellation option. "
" No problem with car hire service, car was upgrade to what was ordered and all went smoothly. Pick-up information could be improved for cruise passengers on where to meet the shuttle bus etc, and information on car fuel type would be useful, either by a handout sheet or affixing a label to the car about fuel type. The car filler cap displayed a crossed out octane rating but there are many grades available at the pump so I just put in the next one higher than the crossed out rating. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JUNE - 28 November 2024
" I always use Auto Europe as they are the best. "
" Excellent cars at the best prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAMES - 27 November 2024
" Overall we were dissatisfied with the condition of the car as it was very abused and we didn't have any other choice of vehicle. Also not the car size we asked for! We were charged 50 dollars for fuel after we returned the car even though it was full and had to spend time getting a refund! "
" The car was dented and scratched all over. Smelled of cigarette smoke. Had done 60,000 miles. Trouble with refueling as something was wrong with the fuel tank. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NEW ORLEANS, US - Reviewed by LAURIE - 25 November 2024
" I only ever use Auto Europe, always a great experience "
" Car only had 3/4 tank fuel, was marked as full, I flagged this before leaving - but still tried to charge me on drop off Rear view mirrors washed but not dried properly so the water marks meant I had very poor visibility "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DALLAS, US - Reviewed by NEIL - 25 November 2024
" Sick to death of getting to the desk and being railroaded into paying another three hundred dollars on top of what I paid. Why can a rental just be honest and upfront? "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ADRIAN - 25 November 2024
" Auto Europe are a good company but there was clearly a gap in communication between auto Europe and budget. "
" Budget charged me for all Things that I had already paid for and I am still arguing for a refund. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by JOHN - 24 November 2024
" I believe there is con fusion over the car insurance - my quote include full protection and then Budget told me it didn't and full coverage was an extra 22 dollars per day. Left it feeling bad as I was told if I loose a key its $350 plus a key change, break down its $350 plus fee's, dig the car $350 plus the full cost of repair. Going to admit, I'm not likely to book again "
" The queue didnt move quickly in MCO to get the car "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TAMPA, US - Reviewed by KEVIN - 24 November 2024
" Easy to book, competitive price, quick confirmation. Answered query on phone quickly "
" First car provided had out of date plates, had to be changed, second car had issues with lane assist, only when on third car did things settle down "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DAVID - 24 November 2024
" excellent experience but I have use auto europe many times so am used to everything going well. "
" Apart from the the long queue at the check in counter everything was handled very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by IAN - 22 November 2024
" Over 50 people in the line to pick up vehicles on the Friday morning "
" Counter staff could not read the voucher to understand multiple drivers allowed Hard pushy sell for 'sunpass' "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FORT MYERS, US - Reviewed by KATHLEEN - 19 November 2024
" No problems, vehicle was clean. "
" Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPERVILLE, US - Reviewed by CHRISTOPHER - 16 November 2024
" I have used Autoeurope on several occasions and will continue do so. "
" Efficient and prompt service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by TARA - 12 November 2024
" Always great prices beating other competitors "
" The vehicle was dirty inside and stained, the outside had damage to the body too. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by ANTHONY - 10 November 2024
" I won't ever use budget again "
" Arrived an hour early and was asked to pay an extra day or wait one hour until my time of pick up. Counter staff were all very arrogant and rude. Tha car needed an oil service so had to replace it half way through ( cost £30 in phone calls). Final invoice shows an extra charge of £130 dollars even though everything was prepaid. The garage manager and staff were really good and sorted out an issue with the provided car straight away. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
RICHMOND, US - Reviewed by SIMON - 07 November 2024
" I usually book with AutoEurope and the process is easy and I like how you can compare the different providers. However when you have an issue I do not feel that AE could care less and will be interesting if they bother to contact me this time about yet another issue with a car "
" We have had to exchange the car on our last two bookings with budget. This time the car was high miles and looked in poor condition albeit we were happy with until we realised that there was a water leak in the passenger footwell "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CHARLOTTE, US - Reviewed by STEFANIE - 05 November 2024
" All ok with autoeurope but dissatisfied with budget. "
" Upon arriving in Charlotte, I waited over an hour to get to the counter to pick up my car. I then had to wait another 15 minutes in the garage to get my car. The car I was provided had poor visibility and there wasn't a rear wiper - water just sat on the rear window and several times, I had to manually wipe it off before driving otherwise I couldn't see out the back. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NEW ORLEANS, US - Reviewed by DEREK - 01 November 2024
" All aspects of the Autoeurope service were excellent "
" Picked up the car in New Orleans Canal St branch. The first car they allocated to me had a spacesaver spare on one wheel. The second car was a two year old 40,000 mile Nissan Murano with a dent in every panel and a chip in the windscreen. It also needed a proper clean inside the windows in particular were filthy. I accepted it because by now I was running late and I had zero excess cover otherwise it would have taken 10 minutes just to log the dents and scratches. Car ran fine but not really what I expect from a rental vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by NICHOLAS - 30 October 2024
" No issues with Auto-Europe. "
" The line to get served was long. They gave me a car which another customer had been allocated. They added on roadside assistance that I didn't want. They charged me for gas even though I filled up shortly before returning the vehicle. Overall a very bad experience. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by DEAN - 28 October 2024
" Happy "
" Fraudulently charged for item I did not ask for or agree to. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by CARL - 28 October 2024
" Overall brilliant will definitely use again "
" Melbourne Airport the staff were very slow, took 1.5hrs to get to the desk due to 2 people on desk. This was Budget /Avis as all other desks were empty. First car was filthy and damaged, second car offered was brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DONALD - 26 October 2024
" Budget and Avis are my first choice in car hire - can't believe I just wrote that! I am in the Budget Fastbreak program.... after securing my booking with Auto Europe I email and phone Budget to ask if they could apply my booking to my Fastbreak (this is ONLY to avoid the one and a half hour wait at the desk at Orlando). Something that has been done for me in the past by Avis with my Avis Preferred membership. However BUDGET say NO as the booking is with Auto Europe and refer me to AE - Of course AE tell me they can't do anything about that. Its forgotten about , then a couple of weeks before pick-up Budget send me numerous "invitations" by email, to sign up with their "Preregister" to save time at airport!!. I fill in the web application with all the details on-line which include all Credit card details. THEN their web page states the application failed - NO REASON given! After a while on the phone Budget reps says that "The Preregister" can't be done with the booking made with Auto Europe!! OK then...but WHY send out these emails to AE customers. Why fail the web form application with NO reason given. Poor web site management? "
" The wait at the Budget Counter wasn't too bad but was unnecessary. I am in the Budget Fastbreak program and Budget also "bombard" me just before the booking with numerous emails asking me to preregister only to find out that it is not allowed with Auto Europe customers. I have emailled Budget and Auto Europe about this and also previously but I am just wasting my time !!! The car was from out of "State" 36000 miles and after the first wet day realized just how badly worn the tyres were. 36000 miles with worn out tyres "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SEATTLE, US - Reviewed by GRAHAM - 22 October 2024
" Easy to use website, easy to compare options. Have used several times and would again. Great customer service with very helpful operators answering queries. Shame the actual hire companies seldom match this level of service. "
" Premium sedan requested, mid sized SUV only available car other than trucks or small cars. Car was dirty inside and out, obvious spilt drink (milkshake?) on rear seat. Boot filthy. Told we could either take that car or wait for another to be returned and cleaned - could be up to 1 hour. Car then came up with maintenance due light after 2 weeks driving. Drop off was good though. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by RAOUL - 19 October 2024
" Incorrect charge for extras notified by email which was frustrating but budget resolved very quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW ORLEANS, US - Reviewed by MALCOLM - 18 October 2024
" Good value but no drop off procedure "
" Externality car was dirty, no one there at car for guidance how to get out of multi storey garage and drop off procedure. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by MURDOCH - 17 October 2024
" Bad set up 2 reps at budget very unprofessional,Asked for smaller car reply ( that's the smallest we have.) Would never use budget rental again. "
" I waited 1 hour 40 mins in a queue for rental, Car booked not available .paid premium price to have small car given SUV LARGE car.Very unhappy., "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PORTLAND OR, US - Reviewed by DOMINIC - 15 October 2024
" When I booked I chose gold rate because it offered 3 additional drivers and a tank of fuel. I believed the fuel would be free because that's what is implied. But this was not the case. It simply meant pick up full and return full. I feel as if I was mislead through this and will never be opting for gold rate again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WARREN - 13 October 2024
" happy with the price comparison aspect, paid more than i wanted for the car, essentially was paying for convenience against the competition "
" process of working with budget and the tolls in the area are nothing short of a money grab. when collecting the car it had not been cleaned and was filthy inside from prior hire, i also felt the particular model of car given was highly dangerous - i must stress that is the fault of Mazda not budget and i would recommend budget to discontinue use of the CX-5 models however that being said they were very helpful when trying to get out of the country and waived the fee for leaving the car at a different airport because of Milton "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TAMPA, US - Reviewed by ANDREW - 12 October 2024
" Auto Europe always fantastic but will think twice about Budget in the future especially as I am returning again in May/June 2025 "
" On arrival at Tampa airport at the stated time I went to pick up vehicle was informed of a location previously stated , nothing there went back to office in garage and was given an upgrade and a new location and guess what nothing there either , by this time my wife and myself were getting seriously fed up due to having travelled all day from Edinburgh to Tampa with a four hour wait in Newark ,so it was back again to the garage office and eventually after 30 mins eventually got a SUV which was not also what I wanted and was not exactly clean internally,as I do not particularly like them but we took it due to late timing and a fair drive to go to our destination. Also returned the vehicle three days early due to travelling home early due to an imminent hurricane , not a word of thanks . "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MELBOURNE FL, US - Reviewed by ANDREA - 12 October 2024
" Simple transaction. Friendly staff. "
" Easy transaction. Great that my husband was covered to drive- free of charge Unusual to be 'given' a car, rather than a selection to choose from; but it was a nice car, so not a problem "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROBERT - 12 October 2024
" See above "
" They had none of the size car I had booked or, it would seem of the size above so I was given a "free upgrade" to a Ford F150 Truck which was very difficult to find parking spaces for, used twice as much fuel as I had expected and had an infestation of very hungry ants not only attacking me but any food or drink in the centre consul. I put in 2 ant traps which didn't really work and sprayed the consul with insect repellent "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by JOHN - 10 October 2024
" Very pleased with the whole collection and return processes. The car provided more than met our expectations. "
" All went smoothly and a great car was provided "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STUART - 09 October 2024
" You will see from my account activity I have hired many vehicles, generally without issue. However, this rental was problematic and I am looking for full reimbursement, along with a complimentary voucher towards the next rental as a loyal customer. AE response will determine the true value of customer loyalty and continued business. "
" Car had covered @40,000 miles unusually high mileage in my experience. Car fob battery indicated as low on warning system. The tyre depths on the vehicle were low and 3 were illegal! the other was amber. Photos taken before I wasted 1/2 a day sorting out replacements and oewd>$1,000!! The weather was appalling on arrival, bald tyres whilst driving in poor very wet motorway conditions is totally unacceptable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MYRTLE BEACH, US - Reviewed by KATHLEEN - 08 October 2024
" Everything made very easy for both pick up and drop off. Staff very friendly. "
" All interactions with staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DONALD - 08 October 2024
" Don't accept a wreck - you can go off the airport and get that for half the price! "
" First car shown was very high milage with a few bumps and scratches. Asked for another and no problem changed it over - it only had 11200 miles "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by ALLISTER - 05 October 2024
" Completely boring nothing to say picked up car plugged in sat nav and off we went unplugged sat nave and left car at airport no drama no nothing boring really "
" Excellent smooth straight forward as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by DAVID - 05 October 2024
" Generally good "
" Everything was fine other than the 90 minute wait at the pick up counter "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by MALCOLM - 04 October 2024
" Overall, the price is generally good "
" This was my 3rd booking with budget and despite being invited by email to do so, the advance check in site never accepts my submission. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTLAND ME, US - Reviewed by PATRICK DAVID - 03 October 2024
" Overall the car was fine. However the driver & passenger seat was soiled. Also there are some unexplained charges on my e receipt following rental. "
" Desk staff were good. Return was easy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MELBOURNE FL, US - Reviewed by JUNE - 28 September 2024
" I use Auto Europe and Budget 5 times a year and they have the best cars at the best rates. "
" Quick booking and friendly helpful staff. Cars are best rates at Melbourne, low mileage and in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by DUDLEY - 27 September 2024
" This was a very cost-effective rental through Auto Europe. Everything went exactly to plan. "
" This was a very cost-effective rental. The car was excellent and the processes were fully efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DOUGLAS - 26 September 2024
" Easy to book and apart from our bad experience with the counter agent all was good. "
" Not a good experience at the check-in desk think we got the agent on a bad day and found him to be very impatient and curt, aside from that everything went well. Impressed with the car, Toyota Rav4, which was spacious comfortable and easy to drive and the drop off couldn't have been simpler. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by DAVID - 22 September 2024
" From AE all acceptable and would use again. "
" Usual attempts to upsell, no offer of upgrade from Budget even though I am Avis Preferred (same company). Return at MLB, no information whatsoever other than posted signs in the lot with no instructions inside the terminal. You need to use a Jedi mind trick to know about the lockbox upon the counter where keys are deposited. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by STEVEN - 29 August 2024
" Great service and price, will use again and would highly recommend. "
" We had to wait over 4 hour in the budget office to get a car that we had pre booked, everyone one was complaining! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRIS - 29 August 2024
" It was easy, pick up, drop off, no problem "
" I didn't get the car I wanted, but I got another that's was good too. The car had a flat, but staff quickly put that right. Not too happy about all the extra fees at pick up. But I neede the cat "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 29 August 2024
" I have used Auto Europe for the past 10 years or more and this is the first time I am a little confused as to the extra charges of $288. The problem is that when you land after a very long day you sign the conditions of use without really reading the damn thing ! My bad. AutoEurope have always provided and excellent service. "
" The vehicle was perfect but nit sure about the additional $288 charges afterwards. I asked to purchase the tank of petrol option but not not sure what the other charges relate too as I can't open the invoice from Budget ? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by NICK - 29 August 2024
" Overall a good experience just let down by the condition of the car. "
" Cruise control did not work and the front passenger wheel was not properly balanced. Also had to put air in the front passenger tyre. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NASHVILLE, US - Reviewed by LYNETTE - 28 August 2024
" Told by budget that auto Europe should not offer pre payment of certain extras "
" Charged for things at counter that were already pre paid via auto Europe "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by BEN - 27 August 2024
" Would book with auto europe again. But i would avoid Budget "
" Check in slow and staff not bothered when asking questions at check in. Gave me car late but wasnt allowed to bring car back late by same time. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by CRAIG - 25 August 2024
" Auto Europe great. Budget not so great. "
" Filthy car - had someone's old sock in the boot, steering wheel and seats were sticky, crumbs and stains everywhere. USB port in the centre console didn't work - probably because of all the crumbs and filth. Staff at budget were extremely rude when I had the impertinence to complain. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by JOHN - 24 August 2024
" Great experience. "
" Very good service at pick up and drop off. Totally stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by CHRIS - 23 August 2024
" No problems at all with this rental "
" No problems at all with this car hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 21 August 2024
" The staff at my particular pick-up/drop off location were very friendly and professional. The allocated vehicle was also very good. "
" Quick pick-up and return process. Friendly, professional staff. Good choice of modern vehicles. Easy access location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DANIEL - 21 August 2024
" I would recommend and use Auto Europe in the future to book a rental car but would avoid Budget at all costs. "
" They pushed to sell add ons which were verbally declined yet they were charged to my credit card regardless. After a long flight to the US followed by an hour waiting in line e at the budget rental desk in term C at Orlando airport the rental agent ignored me declining the fuel option and toll charge option and charged my credit card regardless - On returning the car the parking lot agent could not correct my contract and after waiting in line again for more than 40 minutes at the airport terminal I still didn't reach the front of the budget rental desk line and had to leave to take my flight home. I remain highly unsatisfied with the way the Budget rental agent operated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RICHARD - 02 August 2024
" good "
" long wait otherwise ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by DEAN - 29 July 2024
" Over charged "
" Everything was great until budget charged me for things they shouldn't have. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ANDREW - 29 July 2024
" Ok "
" Car computer said car needed services plus oil change when picked up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by KEVIN - 26 July 2024
" Excellent service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by PETER - 26 July 2024
" Poor for the reasons already disclosed. On returning the car there was another huge non moving line at the desk. I put the keys in the black returns box but there was nowhere to hand over the paperwork, they wanted mileage and other details to be provided. I then had an anxious 48 hour wait to see if they would try and bill me for the marks on the car which were already present on pickup. They didn't but I wouldn't use Budget again. Cheapest is not always best! "
" Not very impressed to be honest for the following reasons. 1 - 75 minute wait in line to collect the car from Melbourne Airport Budget desk. Not ideal after an 8 hour flight with a special needs family member. 2 - Only 2 staff manning desks which is silly when they know 2 TUI flights are coming in and TUI do a lot of business with Budget 3 - It was only when the mood got a bit fractious that the "Manager" came out to help process customers as well. he served me and was good but the damage was done. 4 - The car was covered in dents and rub marks through the paint but it was impossible to go back in and report this due to the queue. 5 - The air con was quite poor, def needed a re gas. 6 - Another regular customer in the queue told me it was always like this to pick up a vehicle at this desk. 7 - I will use you guys again but go back to Alamo! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ELIJAH - 25 July 2024
" Unhappy with. Budget staff. "
" I was charged for a full tank of petrol and full set of tolls when I had been advised by the team at Orlando pick up that I would only be charged if I left less than a full tank and for when I use the tolls. I filled the tank completely and only used toll roads on few days of the rental. I seem to have been misinformed or deceived. I'm very unhappy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
VALLEJO, US - Reviewed by MARY MEGAN - 23 July 2024
" all fine "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by IAN - 23 July 2024
" Excellent set. Excellent value. Very efficient process. "
" Drop off staff very abrupt/rude Car not clean inside . Lots of external bodywork damage. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DENVER, US - Reviewed by ANDREW - 18 July 2024
" I was pleasantly surprised by the cost of the hire. "
" Efficient pleasant experience. Good car and presented very clean and at top end of expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANTHONY - 18 July 2024
" Spoiled my the unwarranted invoice "
" They have charged me for services not requested and not required with no easy way to query their invoice other than to sit for more than 1.5 hrs on the phone waiting. Gave up in the end and emailed... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by STEVEN - 16 July 2024
" Booking process also problematic...can't leave a credit card to speed up process "
" Waited an hour in line in a dirty office then staff pretty clueless (everybody complaining) and car had a dent on the trunk "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
SEATTLE, US - Reviewed by ERIC - 16 July 2024
" ii have rented a lot of cars with autoeurope but going forward i shall think twice before using this service as you should not be partnering with companies that are not fit for the purpose I will be in touch shortly regarding refund of spurious extra charges and compensation "
" worst ever rental experience 2 hour queue to get to Budget counter did not get the make and model I paid for totally ripped off with $300 of extra charges that were not properly explained or needed "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
HOUSTON, US - Reviewed by DEREK - 12 July 2024
" Auto Europe were great to book with. "
" I was charged $375 for extras that I was never asked if I wanted or was told they had added them when I ask what the $375 was I was told it was a security deposit and would be refunded to my card. I signed the agreement without reading every word . So please be careful and double check before you sign any agreement. Not a trustworthy company "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
WASHINGTON DC, US - Reviewed by PETER - 05 July 2024
" The booking system was fine, I had a strange message from your selves regarding possibly not being able to use American Express or a debit card. I had no issues using both. "
" The car I was given had 30000+ miles. 1 hour after picking the car up the service light came on. There was no screen wash and when first used smeared the windscreen. The next day the car had lost pressure in a tyre which I attended to the next day the tyre was flat. There was no Budget office with 100 miles of where I stayed in N. Carolina, I took the car to a tyre repair and was advised the tyre was bald and illegal (with a nail in it). The tyre was replaced and I await to see if I get my $178 refunded. (This was agreed with Budget before replacing). Nobody at Budget appears concerned that the tyre was bald. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CHICAGO, US - Reviewed by MARTIN - 05 July 2024
" Fantistic "
" The Staff & Service was brilliant even when we had a problem the service with excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by LESLIE - 05 July 2024
" Nothing to add. "
" The first car we were offered was covered in dents and scratches. The second was less badly damaged but still poor for a nearly new car. When handing back the car, Budget tried to add $177 to my bill , I think for insurance which I didn't ask for or agree to. After some discussion, they waived the charge. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BOSTON, US - Reviewed by JOHN - 03 July 2024
" Very good deal "
" Efficient, friendly and good value "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by IAN - 03 July 2024
" Car wasn't ready but I received an upgrade so that was ok "
" There should have bern more than one person processing customers The transfer bus was beyond full with people standing and I think unsafe "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by STEPHEN - 01 July 2024
" Auto Europe is our preferred choice for car rental. First time had negative experience. Not a reflection on Auto Europe purely Budget/Avis felt over charged for a mid size car. Paid for premium! "
" Did not get premium car. Rude, agressive assistant. Damaged car. Will never choose Budget again! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by FRANCOIS - 30 June 2024
" Not great, car not road worthy "
" No windscreen liquid Windscreen smudged Back right tyre not inflated Engine warning sign on "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by COLIN - 29 June 2024
" Great value for money with booking process straightforward, even when I modified rental a week or so before trip "
" Counter staff were most helpful and thorough. Car was well presented other than windscreen inside, it was filthy and after picking the car up I was driving west and found it difficult to see until sunset. Had to clean window once I reached my destination "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by DONALD - 27 June 2024
" Was fortunate to be first in line !!! "
" Was offered express pickup by email multiple times by Budgetr . Spent ages trying to get it on line only to find out that they don't allow that service with Auto Europe bookings. Seems crazy to me! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by SUSAN - 25 June 2024
" Easy booking and price promise was met "
" Waited a while at pick up as only 2 operators. Didn't have car booked but given equivalent and no hard sell for extras "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by STEPHEN - 24 June 2024
" Have used your site for a number if years and found it easy to use and very competitive. Have recommended to others when they require to hire abroad. "
" Counter staff were friendly but tried to charge me for adding driver when it was already included. Advised staff that i also prepaid for tank of fuel and was advised to return empty. Returning vehicle was a key drop off only and upon arriving back in UK received a receipt with fuel charge added. Tried to query this but budget in USA is phone call only which means additional cost to me to sort this out. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by STEVE - 22 June 2024
" Previous customer "
" No washer fluid, tyre pressures all different by varying degrees, up to 8 psi. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
CHARLESTON SC, US - Reviewed by PAULINE - 19 June 2024
" Excellent service "
" Easy booking. Friendly staff at collection and nice vehicle. Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW HAVEN, US - Reviewed by EITHNE - 19 June 2024
" Found the whole pick up and replacement very stressful as our no phones didn't work in USA and also sat nav couldn't work as we needed a phone to work it "
" The car we ordered was not available so we were asked to take a huge luxury car which we did not want We were then offered a dirty Malibu and then a jeep with an open back Eventually they got us the car we asked for but it was 4 years old with 80 k of mike's on it and full of dints and scores After driving a few miles it developed tire problems and eventually had to be replaced The replacement was a much better car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MELBOURNE FL, US - Reviewed by PHILIP - 19 June 2024
" See above "
" Perfect experience. We even got a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ERIC - 18 June 2024
" My contact with Auto Europe was good and I hope to use them again in the future. The inter action with Budget was anything but good and I wouldn't use them again. "
" We tried to complete the Fast-Track Pass prior to going to Florida but it didn't work properly. We were told by Budget UK to not bother as the form was unreliable and to sort it out when we got to Florida. As it turned out upon arrival in Florida there were only 2 people working and everyone awaiting to collect their vehicle had to wait at least an hour. After being back for 7 days I am still awaiting the return of my $250 deposit, minus the cost of 2 toll roads. It appeared to me that Budget need to sort out their service at Melbourne Airport. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by MARK - 18 June 2024
" No issues and no challenges by the supplier "
" Vast improvement from previous years, with a nearly new fleet and a wide selection to choose from "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by PHILIP - 17 June 2024
" No problems with car, just the drop-off point could be improved. "
" Had to queue and wait for car at the start of the hire. Drop off point was not easy to find in the terminal building, needs signs. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by SEAN - 15 June 2024
" always great service "
" Car was a bit grubby inside could have done with a vacuum "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by MICHAEL - 14 June 2024
" Autoeurope are always one the most competitively priced and so easy to use "
" I could not use the pre arrival link they sent me as uploading my card details would not work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by IAN - 10 June 2024
" Have raised a claim will see what happens. "
" Booked a gold package with 3 additional drivers and a tank of fuel. At counter told it was one driver and no fuel. After lengthy discussion was given an additional driver and fuel . A poor start to the trip and then a terrible wheel vibration once you got to 58 mph meant I had to do a swap out with a 60 mile round trip "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MELBOURNE FL, US - Reviewed by SCOTT - 10 June 2024
" The overall experience was excellent. Collection of the car at Melbourne airport was very quick and hassle free. Likewise when returning the car I never even had to go to the desk inside the terminal, a budget employee took the keys from me in the parking lot and she would sort everything out "
" Excellent, quick and easy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JOHN - 06 June 2024
" Great value "
" Great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MARTIN - 05 June 2024
" Booking was good, although do not seem as competitive as you used to be "
" Car was a bit tatty in terms of cleanliness and dents, but other than that it was a good car and exactly what type we wanted "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by HILARY - 05 June 2024
" Easy to cancel "
" Best price "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by PAUL - 03 June 2024
" Melbourne FL Airport is excellent, picking up and returning the car was easy. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ZBIGNIEW - 03 June 2024
" End to end first class. "
" Fluid transaction throughout. No quibble upgrade provided at zero cost at destination airport. Most satisfying experience with no pressure selling either...... "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by JOHN - 02 June 2024
" Easy to book and very good value for money. "
" Not really geared up for the amount of customers they receive. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by NICHOLAS - 31 May 2024
" Simple efficient and value for money "
" The queue for pickup was very slow, but the staff were friendly and helpful. They couldn't find my booking to start with and once found there was no car on the roster for collection. Staff sorted it swiftly and got us on our way, drop off was simple and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by DOUG - 31 May 2024
" Very positive experience, I was given a Dodge Charger which was much appreciated!! "
" The only criticism is that the Budget desk was closed when I arrived and I had to stand in line at AVIS - not a problem, but they didn't have many staff at first and so it took a little while to complete the paperwork and obtain the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RONALD - 30 May 2024
" Auto Europe exceeded Budget service "
" Counter staff insisted I take £200+. Sun pass irrespective of where I was drive ng "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by CAROLYN - 30 May 2024
" Good price, no major problems. "
" They did not have a vehicle available to give us. Had to wait around 1/2 hour. We were at the head of the queue, would not have wanted to be at the end. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROSEMARY - 29 May 2024
" Don't think I'll use Budget again This is 2nd time I've been charged fir something I had no lnowledge of "
" Again after using Budget I have been charged at the end of the rental for something that hasn't been explained Have contacted them & yet to receive a reply Huge queues at rental counter alas Why don't they employ more staff? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by PAUL - 28 May 2024
" Really pleased with Auto Europe and would definitely recommend. The clarification of the fuel issue was dealt with quickly and professionally. Budget would have had a 10 rating if they had not been so excessive on the fuel charge. "
" Overall our experience was good, but extremely disappointed with the charge at the end for the refuelling. We were charged $25.00 for 0.3 gallons, that`s over $80.00 per gallon! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by MICHAEL - 27 May 2024
" Very good "
" No hard sell at desk. Good car & no queue at desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by RICHARD - 27 May 2024
" Positive experience and would not hesitate to use Budget again. Car was excellent and good value for money. Pick-up could have been quicker but a "walk-up" was spending way too long with one of the agents, which didn't help them process the waiting customers quickly. Key return very straight forward but thought lady at the desk could have been more customer friendly. "
" Car was excellent and good value for money. Pick-up could have been quicker but a "walk-up" was spending way too long with one of the agents, which didn't help them process the waiting customers quickly. Key return very straight forward but thought lady at the desk could have been more customer friendly. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 27 May 2024
" Excellent service from auto europe "
" Pick up went well but customer service guy didn't seem happy that we turned up 15 mins early though. Drop off was fantastic guy was friendly checked car and sent email receipt straight away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JASON - 25 May 2024
" . "
" We had a number of issues which Budget were able to resolve to our satisfaction. No concerns here. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by STEPHEN - 24 May 2024
" Very easy website to negotiate no problem with this company will use this company again "
" We did not get the car we ordered but got a free upgrade which suited our family better, so pleased with the whole experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JOHN - 24 May 2024
" Terrible customer service,I understand priority customers get served quickly but I wasn't offered that service on booking,and I think they should have priority customer staff and to allow to push in front of non priority customers,especially after queuing 75 minutes before been acknowledged is absolutely not acceptable in any business....no apologies was given by staff,just they have to serve priority customers first! Which I understand but when they are constantly serving these and not others is definitely wrong. "
" After a 12 hour flight ! We had to wait 75 minutes to pick car up! Only 5 of us in queue but they kept serving priority customers first which kept coming and coming from other flights,after telling the staff to serve us they said they can't until priority stop arriving! I insisted they serve at least one of us in between priority as we could see no end of priority customers stopping ,after 60 minutes one of the staff did take our advice and fitted us in between priorities , I discovered it wasn't even budget priority customers they was serving but Avis customers what was really annoying,we then got told only electric cars available,we said we didn't book electric and wanted what we paid for or upgrade to next level... eventually 2hours later we got keys to our car! The car was clean but was only part filled with fuel,I paid full to full and no screen wash in bottles on trying windscreen wipers...I could have returned to customer services but after all the wait to get the car I didn't want to queue again,basically it was terrible service made worse by a 12 hour flight,we just wanted to get to our hotels to sleep "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MELBOURNE FL, US - Reviewed by ANTHONY - 24 May 2024
" Great airport "
" Easy pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by GRAHAM - 20 May 2024
" Other than the queue it was fine "
" Staff seamed under pressure to deal with the queue from the flights that just landed . "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PALM SPRINGS, US - Reviewed by JULIE - 18 May 2024
" Easy pick up from Palm Springs airport and painless return. Excellent service all round. "
" Fabulous car, upgraded from the one we'd booked. Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JEFFREY - 17 May 2024
" no comment "
" they gave me a car we had low oil warning light flashing when i turned car on. i complained and they gave me another car. they never explained about toll pass fees, and never explained or offered a fuel package, just attached it to my account and gave me a large bill when i returned the car. i complained and they sorted out the mess. but this is is the worse customer service i have had when renting a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by LAWRENCE - 17 May 2024
" Fast efficient and easy. You guys took the stress out vehicle hire when travelling abroad thankyou. "
" Vehicle condition could have been better ie cleaner inside . But overall very happy with your service thankyou. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by ROY KEVIN - 16 May 2024
" Would use again. "
" Great service. Very competitive price. The car was ready, clean and full. The counter service was quick with no upsell waffle. Returning the car was easy - just drop off the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by RICHARD - 15 May 2024
" The car was excellent but more costly than I anticipated. "
" I'd payed a fix fee prior to collecting my car. I expected to pay for a few additional add ons but found I was charged for a lot more. I'm not sure what this additional cost covered but it was a lot more than I expected. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TAMPA, US - Reviewed by KENNETH - 08 May 2024
" Have lodged complaint with yourselves and am waiting for an outcome. "
" Have been charged for a service I neither asked for nor wanted. Basically, I have been conned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GIDEON - 08 May 2024
" Great website, let down by the cowboys who call themselves Budget, they are a disgrace. "
" Since returning from Miami I have been hit with a much larger charge than expected. After discussing my options with the checkin staff something else was provided and unfortunately I have signed for something I did not agree to. Additionally I have been charged for fuel which I did not agree to and tank was returned full and the car provided was a plug in hybrid with both batteries flat. The car was also u clean and will never use budget again. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TAMPA, US - Reviewed by JAMIE - 07 May 2024
" Excellent and much cheaper than others. "
" Car and service mostly excellent but had to argue against a refuelling charge. This was processed quickly though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DESSISLAVA - 07 May 2024
" Good prices and clear comparison "
" Overall it was a good experience except for the following: - We could not get a car that had an actual boot (all of our luggage was on display on the back and there was no cover to conceal it), which was very annoying. The associate who pointed out the car for us couldn't care less. - There are trackers on the car, which tell the company where you go, how much you fuel, etc. On one hand, this means easy returns (no need to check anything since they already have this information). On the other hand, I would consider it a significant privacy intrusion, especially since we had no opportunity to decline this. I would definitely NOT choose this next time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ADAM - 05 May 2024
" I've used auto europe a lot and happy until now. "
" Although paying in full for the rental with auto Europe, I was charged over 400 dollars by budget with no explanation at all. This is not acceptable and would appreciate if you could urgently look into this. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 6
MIAMI, US - Reviewed by PIER GIORGIO - 05 May 2024
" As said before, it's not an easy job dealing with this kind of peddlers after an overseas flighr, having in hand a full inclusive contract from AutoEurope. "
" Very annoyed by pressure at the counter overinsisting on selling extra insurances, by telling that my rental was not at all complete in coverage. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by ALLAN - 03 May 2024
" I was billed for fuel despite returning it full. I emailed Budget and AutoEurope immediately. Budget responded immediately. AutoEurope have not acknowledged my complaint. That is poor communication "
" I was billed for fuel despite returning it full. I emailed Budget and AutoEurope immediately. Budget responded immediately. AutoEurope have not acknowledged my complaint. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by ULRIKE - 02 May 2024
" I have succesfully and happily used autoeurope many times before without problems. I suggest you stop offering Budget at JFK as they were terrible and this is not a one time issue according to google reviews. "
" I had to wait for 2.5 hours to receive my car, which is unacceptable and completely messed up my day. There was a huge line of people ahead of me who all had to wait for hours. I was told by the counter staff that the delay was because they lacked staff to clean the cars that were returned. I received my car so wet i couldn't check for damage and partly dirty. Overall a terrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MIAMI, US - Reviewed by STEVEN - 01 May 2024
" Auto Europe was fine, Budget was a disaster "
" Renting from Budget was the worst car rental experience I have ever had. First car had a door locking problem, so arranged an exchange. They then gave the replacement car to another person. So we went back and they eventually assigned me another car which had a number of small dents, a cracked bumper and gloves of tar on it. It did drive well. At drop off they closed the entrance but had no one to tell you where to go. It was a shambles! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DOMINIC - 01 May 2024
" All in all an easy stress free rental "
" Made sure to take photos of the slight damage to the car before even getting into it as we didn't know if this would issue at drop off, previous renters Beef jerky and paperwork in the glovebox was a nice touch ;) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE FL, US - Reviewed by KEITH - 29 April 2024
" See above. "
" The pick up took almost an hour as there were insufficient staff on the desk with a long queue of customers. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by ROBERT - 28 April 2024
" V easy to book car with Aurieurope "
" Car was hired in Florida but came from Georgia. Had approx 8000 miles on clock and various sticky patches on windshield. Long queue at airport to obtain car. Once with an agent, process was fairly quick. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by STEPHEN - 27 April 2024
" Good with a slightly disappointing desk welcome "
" The car we reserved was not available at time of check out ... we was offered a lower grade vehicle at no price reduction, when asked why the car I had booked 3 months in advance was not ready I got a shoulder shrug ! And a disappointing "well your flight is early" comment. We felt rushed at the desk and when asked about the fuel and extra driver we had booked we where told "well if that's what your voucher says then that's what you SHOULD get !!!!!!!!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by TREVOR - 25 April 2024
" I waited in linean hour and twenty minutes to pick up the rental car. The two members of staff were clearly overwhelmed, as about 50 exhausted people arriving on the TUI flight stood in line, they worked at snails pace "
" I waited in linean hour and twenty minutes to pick up the rental car. The two members of staff were clearly overwhelmed, as about 50 exhausted people arriving on the TUI flight stood in line, they worked at snails pace "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by GARY - 16 April 2024
" Best price I could find! "
" Offered a choice of great cars. Quick, polite, friendly staff. Clean and new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW WINDSOR, US - Reviewed by SIMON - 16 April 2024
" Good - would use again "
" Good overall. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by TREVOR - 13 April 2024
" Booking is easy and they offer the best rates at present. "
" The only drawback with Budget is the slow processing at the counter. Despite 2 operatives on the desk it took the best part of an hour to get served. If you are at the front of the queue you're fine. Also the pre-registration they ask you to do to speed things up does not function correctly and thus it cannot be used. Car was nearly new and excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HAYDEN - 12 April 2024
" Upset with budget "
" Was advised a hold would be put on card and returned at the end of rental. I returned the vehicle full of fuel and no refund has been made, they changed me an extra £350 on top or original rental price! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
OAKLAND, US - Reviewed by JULIA - 08 April 2024
" Smooth Helpful Great car "
" Efficient, friendly Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KISSIMMEE, US - Reviewed by VICTORIA - 05 April 2024
" EXCELLENT "
" excellent all round. Loved the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JUNE - 04 April 2024
" Best prices and great cars "
" Best prices and good cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDMUND - 04 April 2024
" AutoEuropa are brilliant Easy to change bookings when prices or dates change. Very interesting prices on comparison site when compared to direct quotes from rental companies "
" Long wait for shuttle from LAX to budget location. Several steps up onto bus.... Not easy with luggage Usually use Alamo & definitely going back to Alamo "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by SUSAN - 02 April 2024
" It was good apart from the fact that Budget kept emailing about online check in which I couldn't do. It was only after ringing AutoEurooe that i found out this wasn't possible as I'd booked through them as an Agent. If they'd made this clear I wouldn't have wasted my time which was really annoying. "
" Car could have been cleaner and we had to spend time going around the car taking photos of minor scratches etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by ALLAN - 28 March 2024
" Good price and good selection of options. Easy to book and car hire company at the airport expected me and was generally very smooth "
" Didn't have any of the right size car available guy had to disappear from the counter for some time to check. Eventually came back and said "he had made an executive decision to upgrade me" which was fine. Did however give me the bring back empty fuel option that I said I didn't want. did not realise this until I had returned the car(with a full tank). However Budget have promised to refund me this. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MICHAEL - 28 March 2024
" Lovely car excellent service "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTYN - 26 March 2024
" Excellent advice and reminders pre pick up. Great price too. "
" Excellent at both pick up point ( Orlando) and return( Tampa). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by GARY - 21 March 2024
" Everything was so easy and smooth from pick up to drop off. Thank you Budget "
" Could not fault my experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DAYTON, US - Reviewed by SHERRI - 21 March 2024
" See above. Autoeurope should have been aware that Budget economy models were fully electric. I would never have chosen a fully electric car if I had known. "
" When I arrived to pick up my car, I was told that all of the vehicles in my class (economy) were fully electric. (This was despite the voucher clearly stating that the vehicle would be gas or diesel.) I was reluctant, so was offered a change of car for an extra $20 per day, which I rejected. I took the electric car. On the third day, I went to a charging station as my battery was at 50%. After half an hour, it was up to 52% and the app said the remaining time to charge to full power was 5 hours and 45 minutes. I took the car back to Budget and said that this was unacceptable. I was offered a petrol car for $10 a day (and she made it clear it would be for the entire length of the contract, even the two days just gone), which I took, because I didn't see that I had another option. I had to pay an additional $96+. When I showed her the voucher stating that I was entitled to a gas/diesel vehicle, she said that was a third party and that the Budget website clearly stated that economy models were fully electric. I would assume that this is something you should be aware of. I don't believe that fully electric cars are suitable for rentals, at least not until they can be charged easily and quickly. I was not going to spend what little time I had looking around for a charger and spending hours waiting for it to be charged. Just a bad experience all around. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPOKANE, US - Reviewed by KATHRYN - 18 March 2024
" This is the first trip I've used auto Europe and I have had a very pleasant experience - I will be using and recommending auto Europe again - thank you "
" Very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by THOMAS - 17 March 2024
" See above. When defects reported on return report met with total indifference. "
" Vehicle provided in poor condition, badly scratched,carpets torn, windscreen wiper blades badly worn and broken, tailgate wash wipe u/s. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
TAMPA, US - Reviewed by GARY - 15 March 2024
" Easy "
" Easy pickup - no dramas at the collection desk & drop-off couldn't be easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by AHRON - 10 March 2024
" Good car for a very reasonable price. "
" The staff knew the trade very well and did their job efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RACHAEL - 06 March 2024
" Need to be aware of hidden charges taken from deposit! "
" Unexpected and bidder charges amounting to over £200!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 04 March 2024
" There was extensive up selling. The car was dirty inside and out. The car had a service light permanently on. "
" There was extensive up selling. The car was dirty inside and out. The car had a service light permanently on. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
HOUSTON, US - Reviewed by JOHN - 01 March 2024
" your booking process is fine. Budget just let you down "
" I booked with you last year using Alamo and had no problems at all. This year i tried Budget. On attending the desk they tried to give me a Toyota Corolla. I explained i had booked an intermediate SUV. They then gave me a Jeep Grand Cheroke. When i set off i noticed the display was showing the tyre pressures which showed two tyres at 36 and two at 34&32. I thought this was odd to be displayed instead of the speed. The next day the tyre pressures on the ones that were 34&32 were now showing 30 and 28. I inflated the tyres and noticed that the dust caps were already missing off the two lower inflated tyres. This continued for a few days until i could return the car to a branch. I believe the tyre pressures were an issue before i was given the car. The staff at New Orleans airport were rude and abrupt. They gave us a different car, a Mazda CX-9 but this did not have Sat nav. where as the Jeep did. They said this was the only vehicle available. It was very dirty and lots of minor damage. For the last few days of the holiday there appeared to be some electrical issues which included the car kept telling me the ignition was still on, even after i had turned it off, and the trunk would not operate via the buttons and would not lock. We were then 2 hours away from the nearest branch and was wary of the poor attitude of the last desk staff so we made do with the car and got it back on return day. the man in the car park saw the ignition warning light and that the trunk would not operate or lock. He said he would sort out for some money to be refunded but we have not had any. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by PAUL - 25 February 2024
" Painless "
" Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CHRISTOPHER - 18 February 2024
" Very poor "
" The car suffered a serious vibration after 2 days and after spending 2 hours visiting a tyre shop only to be told I need to ring budget and costing me $40 for the privilege,I rang the helpline and wax told to go to the nearest budget in the morning who would replace the vehicle. I went to the nearest one only to be told I needed to ring the breakdown helpline who informed me that as I hadn't technically broken down I needed to go back to the airport abd report it!! I didn't bother because it was too much messing about so I put up with it for the last 12 days! Tge car was very dirty when we collected it aswell and stunk of cigarette smoke which was very annoying as there were signs all over the car saying that there is a $450 charge if smoking in the car!! "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by EDWARD - 16 February 2024
" Very straightforward website to navigate and with a simple booking process. "
" Only one counter staff on duty following the arrival of several international flights,so wait was longer than it should have been and was getting worse after us. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by JOHN - 24 January 2024
" Not one that I want to repeat. This is the second issue with car rental companies including my last rental with Hertz through Autoeurope in September 2023 when they insisted that my rental on that occasion was for a standard SUV when I had booked and paid for a full size SUV and they refused to deliver the vehicle that I had booked without a further payment which I refused so had to settle for the standard SUV. This despite again have the confirmation email from Autoeurope with me to confirm that my booking was for a full size SUV. Two poor customer experiences during my last two rentals. I don't know if this is a fault with Autoeurope or the rental companies. But it's clear that despite having the confirmation email from Autoeurope with me at the time of collection the rental companies completely ignore this written contract. "
" On arrival at the Budget counter the centre was empty and my family and I were the only people present. The agent wouldn't accept that my rental agreement did include full cover as per my rental agreement with Autoeurope and stated that I would have to pay for the extra insurance and recovering cover. I presented my rental agreement to her from the printed email from Autoeurope but she insisted that I only had the basic cover and that she made me sign that I was refusing the additional cover before she would release the vehicle to me. I therefore had to sign under protest in order to secure the vehicle. On collecting the vehicle from the parking lot I found that the vehicle was unwashed and dirty on the outside and and the interior was also dirty and obviously not been cleaned. As I say the centre was not busy so there was no reason for the vehicle to be presented for rent in the condition that I found. I did not raise this with the agent as I wasn't prepared for another delay at the counter. I would have real reservations in using Budget for car rental again when my next trip to the USA which will be for four weeks in October 2024. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by RICHARD - 24 January 2024
" Please can I be refunded for the car hire as I was not able to get the car when I arrived. I had to book alternate rentals. "
" Please can I be refunded for the car hire as I was not able to get the car when I arrived. I had to book alternate rentals. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KONA, US - Reviewed by VICTOR - 18 January 2024
" Easy to use and reliable "
" I was downgraded, poor customer service, not helpful "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
TAMPA, US - Reviewed by CHRISTOPHER - 11 January 2024
" Very good "
" Had initial problem with voucher but Eloise at auto Europe customer service resolved it for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by RICHARD - 10 January 2024
" Auto Europe all good. Budget not as good! "
" Car came with low pressure warning on tyres. This should have been checked prior to renting vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by ROBIN - 08 January 2024
" If of course (and rightly) this amount is cancelled then my feedback would change. "
" It was all 9+ before I received the receipt by Email where I had been charged an additional $270. I called the UK number today (8/1/24) and was informed the majority of it was for a 'roadside assistance' package I had never had discussed with me never mind accepted. I have asked that this figure be put in to dispute. After a ten hour flight (1 hour on board delay ) and a two hour wait in US arrival hall clearing immigration I felt the time spent at the Budget reception desk on Level 2 was remarkably quick. Nothing was shown to me nor was there any discussion over and above the request for licences etc. When we descended to the 'garage' we were shown two cars by an operative who had little or no English and I chose the Honda. Again no discussion or explanation as to what was to happen next. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by OWEN - 04 January 2024
" I took out tha plus protection for the hire but was alarmed when I collected the car and was told that the protection I had did not include roadside recovery which is a basic requirement if your car breaks down. This better protection should have included this. Will use your company again as it's the second time in 3 months that I have. "
" Nothjnh "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by WESLEY - 04 January 2024
" Auto Europe kept me updated "
" No information given on arrival - just told key are in the car. Car smelt of cannabis- not god with 3 children. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MIAMI, US - Reviewed by KEVIN - 28 December 2023
" Absolutely terrible "
" The car had 2 under inflated tyres on collection, the windscreen wipers were broken and just smeared water all over the windscreen making it impossible to see through at night and very dangerous. I filled up with petrol before dropping the car off and they still charged me for fuel: The final bill was not itemized so I have no idea what my additional bill of $188 was. A real joke. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by GRAHAM - 24 December 2023
" Easy enough to book but the Budget desk should have known about the extra insurance cover I purchased. "
" Pressed by the lady at the counter to take additional insurance which I had already included with Auto Europe but she was adamant that I hadn't already upgraded. Pressured to add the SunPass for toll payments. When I explained that I would pay cash (as I have always done in the past) I was told I wouldn't be able to as the tolls were cashless since Covid. I knew this to be untrue as I had visited Florida recently. When I explained this I was mad out to be a liar and told repeatedly "you're not listening to me sir"! The car was an old car with 79K miles, stunk of cigarettes and had one damaged windscreen wiper (which I found out in torrential rain) and had to stop to fix the rubber blade back into the metal part and the other wiper blade was held on with a cable tie. Not the executive model I was expecting.or paid for. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MIAMI, US - Reviewed by MATHEW - 15 December 2023
" Very easy process "
" Fast and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by JORDAN - 14 December 2023
" Easy to book and always find autoeurope great value "
" Great, pick up and drop off were seamless. Great car and just what was expected for the whole family "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 09 December 2023
" Easy to book "
" Been charged $150.02 by budget and cant get a answer what this is for! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ADRIAN - 07 December 2023
" AutoEuropa we're reasonably helpful in complaining to Budget but really the headline prices are a scam and the provider basically adds whatever they want and try to scare you on collection "
" The car was ok but not really clean and the windscreen wipers were pretty much illegal. The guy at the collection in Miami scammed us by adding the Fuel Service but we wanted 'full to full' he was on the phone the whole time to his friend and just ignored us. Collection was ok but the agent showed an iPad screen and said "this is your returned balance to pay" which showed zero but was actually $217....!!!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MIAMI, US - Reviewed by GORDON - 06 December 2023
" Auto Europe fine -Budget avoid unless you absolutely ensure that your pick up at desk agreement says ZERO optional charges due! "
" Loaded on unnecessary optional extras on pick with no discussion or alternatives- basically just trying to load you with either unnecessary or the most expensive alternatives at pick desk. I was prepared for the hard sell but this was worse- we didn't even know we had been signed up for this until the post rental bill came in!!! After contesting these spurious charges we were refunded most of them but we were still out of pocket by $ 60 + transatlantic call charges to sort out. All in all a disappointing customer experience with Budget. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 05 December 2023
" Poor Im afraid "
" Not a good experience the car we were given would not even start eventually we were given another car located a long walk away from the first one after a very rude lady on the garage desk told us where it was not helpful at all "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ROGER - 05 December 2023
" Got me my money back that Budget USA had ripped me off for "
" Charged me for a full tank of petrol even though I left it full, and charged me for comprehensive insurance telling me the one I had already bought was not valid. Rip off merchants "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GRANT - 04 December 2023
" You guys know how it works much better than us. Cannot recommend using you if you are used to this sort of service. Sorry but was extremely annoying and frustrating after a great cruise. "
" Pick up at Miami port a disaster. No coaches, fighting to get on one shuttle that eventually turned up. We had to get a cab. That cost. When eventually got to Budget office downtown they were queuing out the door. No cars - 2 1/2 hour wait with luggage on the street in the baking sun. Absolute shambles. No GPS or maps available. Actual car when we eventually found it in a car park directions were "cross the road and its on the right somewhere". The actual car was as booked and drove well - no problem. Dropping off at Miami Airport fine until the guy checked the milage and found out that the mileage on the paperwork was more than on the car!! So more delays as we had to go and sort it out - not Budget!! All in all a terrible experience. Will never use Budget again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JAMES - 02 December 2023
" Very disappointed, thoroughly disgusted with Budget's treatment of an international traveller to the USA. I will NEVER hire from Budget again. "
" Very unhelpful, they wanted me to pay another $10 per day for my rental at the airport because they didn't have a car available and tried to give me a pick-up truck at an extra cost of $210. Then they told me I need a Toll Pass in Florida, at another $195, to avoid fines because all toll roads are now cashless. This was totally untrue as I only paid one toll of $3, by cash, to reach my holiday destination in Kissimmee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by KONSTANTIN - 30 November 2023
" Best value for money, easy instant booking. Good vehicle, but with very strong smell of marihuana, we couldn't get rid if the smell during all 8 days of rental "
" We encountered unprofessional and rude customer service with an attitude at Budget. We were the only customers present at the time and the employee serving us was chatting not stop to another employee at the same time. When asked politely not to do it, both became rude. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAVANNAH, US - Reviewed by DAVID - 29 November 2023
" Was charged extras which we have no idea why. We paid for gold standard had trouble with fuel option. Paid enough shouldn't be charged extra "
" Ok. Just issue with fuel and an extra payment "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 26 November 2023
" Not enough agents at the desk,and given un suitable vehicles,nothing like we were expecting. "
" We ordered a intermediate car,first we got a pick up truck which was unsuitable the we got an 8 seater which was too big. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MIAMI, US - Reviewed by PAUL - 24 November 2023
" All dealings with Auto Europe very satisfactory. No issues at all, so very happy to recommend to others. "
" Great service at Miami port office. Vehicle larger model than expected but also older and a little more worn. However, it was a Honda so no mechanical issues and served the purpose. Drop off chaotic, as sobusy, but very speedily handled and super efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE FL, US - Reviewed by STEPHEN - 24 November 2023
" EaSY BOOKING PROCESS with Autoeurope. Pity about Budget in Melbourne providing a poor wuality vehicle. "
" The car mileage seemed excessive and passengers complained about the noisy transmission when sitting in the rear of the vehicle "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
POMPANO BEACH, US - Reviewed by CHRISTINE - 20 November 2023
" Will use this site again to pick up a car. Very clean and excellent choice. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by IAIN - 20 November 2023
" Extremely poor experience. Had to wait over 3 hours for a car resulting in us having to cancel our plans for the evening. "
" Had to wait over 3 hours to collect vehicle. Budget had no cars at airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by ALLAN - 17 November 2023
" Except for the fact that this location caters for the Ft Lauderdale Cruise Terminal and 3 ships had arrived simultaneously, the staff were overwhelmed. I have used this location before, the staff are helpful and knowledgeable. The car was excellent. "
" Excellent pricing, friendly and knowledgeable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RICKY - 16 November 2023
" No issues "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RICHARD - 15 November 2023
" fine "
" fine "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAVANNAH, US - Reviewed by ROZANNE - 14 November 2023
" Nice car All round satisfied. "
" Very friendly , respectful and helpful. Communicated well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by TREVOR - 12 November 2023
" No problems, desk person a bit more friendly and less pushy than a lot of other companies- Alamo, Dollar, etc. etc. "
" Fortunately I was third in the queue to pick up the car which took around 20 minutes. Only one person on the desk and when I got my keys there were at least a dozen waiting. I was provided with an upgrade at no charge. The car was good with around 4000 miles on the clock. Had on problems. Return with Budget is a bit different - just park vehicle, not mileage and fuel level and return keys. They didn't even ask for those details. My first time with Budget and would book again but worried about queues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 10 November 2023
" Only one real complaint about the car hire. The drop off location in Stamford noted on the Auto Europe document was stated as the Mariott hotel 197 North State Street, which I eventually found. The commissionaire informed me that Budget was no longer at the hotel premises but had moved some 2-3 years before! Your records should be updated and because of this diversion it caused us to miss our train connection leading to additional expense. So while i have no problem with Budget I do have a problem with Auto Europe. No doubt this will not be looked at or responded to by you so I wonder why I am bothering to complete this form! "
" no problem. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by WILLIAM - 09 November 2023
" As above in question 3 "
" Very good experience booking with Auto Europe, the only downside is when I booked the car, it came with a initial full tank of fuel, and thought it would be returned empty, but was told by Budget's staff that it must be returned full, I did this at a cost of $41.10 and submitted the receipt when handing back the keys, I think this part of the booking process needs to be more transparent and clear to future customers. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DIONNE - 09 November 2023
" Overcharged, no full explanation clearly trying to rip off customers. Not happy at all "
" Overcharged at end of rental. Sneaked in extra charges and no response from customer services "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KENNETH - 09 November 2023
" See above "
" Everything very good until return when they tried to charge for a tank of gas despite my filling up before. It took a while to get through on the phone but eventually I spoke to a lady who cancelled the charge. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MYRTLE BEACH, US - Reviewed by STEPHEN - 02 November 2023
" Very smooth experience. All good with car and budget staff. "
" When booking online, I was told I needed to get shuttle bus to collect car off airport site. When I arrived at airport, budget counter and car were beside terminal building and all worked out well. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PAUL - 31 October 2023
" Overall an excellent and cost effective service "
" After a short wait for the car to be prepped (washed and hovered), it was handed over quickly and efficiently. We had hired a convertible, but after a couple of days this was proving unworkable as there were four adults. I went back to the budget office and asked if we could change to a saloon. There wasn't anything available there and then back asked that I return the following morning at 9. The following day I want back and they swapped the car over for no charge. The return process was also quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by NEIL - 29 October 2023
" Easy to use. Got exactly what I paid for. "
" Chap at the budget counter was rude and very unhelpful. The situation wasn't helped by the fact that he seemed to only be able to communicate in a whisper. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHARLES - 27 October 2023
" Easy booking, good website. "
" Long wait/lines for car pickup, not enough counter staff. Had additional fuel charges on final receipt, contacted budget for refund. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PITTSBURGH, US - Reviewed by FERNANDO - 26 October 2023
" Good experience "
" Yo Slow the drop-off of the car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by JERAD S. JEFFRIES - 25 October 2023
" I had booked a car and when I went to pick it up on the scheduled day, they said for me to get the price I paid for I had to have n International Drivers license. If not then the price was an additional $800. I would like a refund please. I have to pay for another vehicle at $500+. This was not mentioned in the process of renting the vehicle as well as it even being am option. I am not a happy camper and I am screwed out of my hard earned money. "
" I had booked a car and when I went to pick it up on the scheduled day, they said for me to get the price I paid for I had to have n International Drivers license. If not then the price was an additional $800. I would like a refund please. I have to pay for another vehicle at $500+. This was not mentioned in the process of renting the vehicle as well as it even being am option. I am not a happy camper and I am screwed out of my hard earned money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by STEPHEN - 24 October 2023
" Too long too get car "
" Hour and half wait to collect car "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by KEITH - 22 October 2023
" emailed auto europe about my situation and never even received an answer . total shit company ? . took my money and ignored my plea for assistance . this is the second time i have booked through auto europe and had serious problems getting a vehicle , NEVER AGAIN . "
" my car hire was refused because my licence was out of date unknow to me , I was licenced to drive a car ,it was only my HGV section that had run out but because that section was on the front it read outof date and the company totally refused to even look at my licence even though I had an email from DVLA that day stating my licence was valid and covered to continue driving the required vehicle . your system allows no discretion and left me stranded at the airport with no means of reaching my destination after all day travelling . I was left without transport for the trip which totally ruined all my plans and cost a small fortune in lost time and money . never again . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SEATTLE, US - Reviewed by HELEN - 21 October 2023
" The Auto Europe experience was very good, especially when I had to amend the booking and the price went down, I received a very fast refund. The car was very good too, just the waiting was a nuisance. "
" There was a huge queue at Budget when we arrived (30 mins early) for pick up). It took well over an hour to get a car, there seemed to be a problem with a shortage of cars. They did put more staff on eventually and the line started moving, but we ended up with an Avis car. There was then a queue of around 20 minutes to get out of the rental car facility! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by PAUL - 21 October 2023
" Everything with the booking went smoothly, thank you. "
" I had a few issues with the vehicle. 1. The front tyres were worn and almost illegal 2. Tyre pressures were dangerous. Should have been 33 psi. Two rear tyres were 25. One front tyre was 51! 3. There waa nothing in or on the vehicle to say what fuel it took. 4. The fuel tank should have been full. It was about 8 litres short. 2 US gallons. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by TERENCE - 16 October 2023
" I've said it all at para 3 "
" Good car, good value, no problems on the road and efficient staff, this is what car rental should be like. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLEVELAND, US - Reviewed by NEIL - 16 October 2023
" Na "
" Only negative comment I would make is that there was an extremely long queue when we arrived to pick up the car. I think we queued for about 40 minutes or so. Other than that everything else was super smooth. Very friendly and efficient people at the desks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by GEORGE - 10 October 2023
" First car was fine then engine warning light came on after 2 bangs through the exhaust after about 9 days - car was exchanged promptly at MCO. 2nd car condition was poor & hadn't been cleaned. "
" 3 TUI 787 flights landed at MLB inside 40mins - the baclog at Budget took over an hour to get through "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by BRIAN - 08 October 2023
" Everything went very smoothly and the car was great but when we dropped the car off with a full tank of petrol we were told everything was "good to go " so we were extremely concerned when we got a bill for ,$120 before we even landed and I had to contact Budget for a refund as there had clearly been a mistake as they said we only did 101 miles and brought it back with 10 gallons missing. I provided proof of the car being filled up twice as we were there for 3 weeks and did much more then 101 miles and they agreed to refund it as the details were clearly incorrect. It was just a shame that the error was made but I would still book with you and budget again. "
" Charged for incorrect miles and petrol. Please see below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by KEVIN - 05 October 2023
" The best price we could find for our holiday. Easy to use website and free cancellation up to 48 hours before collection. We couldn't find better. "
" Good car, almost new. There was a bit of queue for pick up of the car, maybe 30 minutes wait. We went for the all inclusive toll package and were charged just over £400, I'm not sure whether this was better than paying for actual tolls on our 1875 mile on our road trip. Return was a bit strange. The guy just walked once round the car, checked the fuel level and just walked off, no paperwork or anything. Anyway it worked out fine in the end. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROSS - 01 October 2023
" Over charged after drop off no explanation "
" Over charged after drop off "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARY - 30 September 2023
" I already do recommend Auto Europe! I have done so, for years. I had one problem with a rental, years ago, and AE handled it all for me. Bliss. "
" The staff were kind, friendly (I was so tired after the flight!) and patient. Getting the car was pretty straightforward. Dropping it off was also easy. I really hope the next time i rent a car via Auto Europe, it's with Budget! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JULIE - 28 September 2023
" Despite having Auto Europe Full Protection with Premium Coverage I was charged a further $171 when returning the car - fully fuelled and no damage. As an international customer apparently we don't have 'Full Protection with Premium Coverage' and Auto-europe are not answering emails "
" Despite having Auto Europe Full Protection with Premium Coverage I was charged a further $171 when returning the car - fully fuelled and no damage. As an international customer apparently we don't have 'Full Protection with Premium Coverage' and Auto-europe are not answering emails "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by MARK - 26 September 2023
" Lovely car and drove like a dream "
" Easy and stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by IRENE - 26 September 2023
" The booking process was not user friendly "
" I would have liked more time with staff at pick up to know how to operate the car, in particular how to unlock the gas cap "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by KHALID - 25 September 2023
" Emailed AutoEuropa to extend replies in 48hrs .. not good saying speak to budget... not great experience "
" Car collection was terrible the staff was busy on TikTok whilst serving me, service was slow. The car was dirty, warning of maintenance return to workshop, no wash wipe ... security guard on exit was darn rude "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by CHARLES - 25 September 2023
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by PAUL - 24 September 2023
" Overall a good price from Autorental as usual. "
" Long wait at counter. Car had a few dings to doors. Would be nice to have a choice as some renters offer. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by MICHAEL - 23 September 2023
" Always good "
" All pretty good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by ANDREW - 18 September 2023
" I will try to find another rental car company besides Budget in the future. I already had to rent another car in another city and went with Thrifty, even though Budget was priced less. "
" Horrible check in experience. First, the shuttle bus was too infrequent. We had 60 people on the bus and left some behind. Second, the line at theBudget counter was only 8 people, but the check in process took 10-15 minutes per person and half the staff left early. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JOHN - 18 September 2023
" The experience with Budget was poor and unlikely we would use again "
" We had to wait nearly a hour for the car. The car provided was in a terrible condition- interior was filthy with stains on seats and smell of smoke. It was violently shaking at speeds above 50 mph. We had to swap the car at another depot as it was unsafe. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
SEATTLE, US - Reviewed by DAVID - 16 September 2023
" The experience with auto Europe was fine but they need to agree on vehicle classes with the car hire company "
" We endured heavy sell about an expensive option to avoid fines for not paying tolls. We were told by the agent that road tolls in the area cannot be paid by cash or card. In fact there are only two toll roads in Seattle anyway and one certainly could be paid by card or in cash. This was unnecessary hassle which was inappropriate. Additionally I we paid for an intermediate size car which in my opinion we did not get. We were given a Hyundai Kona which could not even accommodate two cases in the trunk. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by STEVE - 15 September 2023
" Don't promote cars you don't have. "
" Didn't get the convertible Mustang we booked, had to settle for a SUV eventually. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by JOHN - 12 September 2023
" smooth unlike sixt "
" easy pleasant hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WAYNE - 04 September 2023
" seemless interaction throughout from collection to the drop off. "
" nice friendly greeting at the pick up point. Most helpful and a couple of options for which vehicle to choose. Would definitely use Budget again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by RICHARD - 25 August 2023
" I called to speak about the car gear jumping but felt my issue was not handled well as was told to contact Budget. I had tried but got nowhere "
" Car was very old with damage. It did not drive well and could not speak to Budget "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
HOUSTON, US - Reviewed by ALEXANDER - 23 August 2023
" You are the best way to rent a car "
" It was very good, just the gps charger did not work. But everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by CHRISTOPHER - 20 August 2023
" No reflection on Autoeurope. Do have reason to question budget for additional charges I wasn't aware of. "
" Everything fine at check in, wasn't until I noticed an additional charge of $144.18 upon returning home that I had reason to question the service. Wasn't aware if asking for any additional services, lady at country said she had upgraded me to a larger car. Due to limited availability (I hadn't asked) and the sat nag was part of the prepaid package. Not entirely sure what the charge was for. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DENVER, US - Reviewed by DAVID - 16 August 2023
" . "
" I have just had a mail from budget stating the are charging me a £20 admin fee. I would like to know what this is for. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ULRIKE - 14 August 2023
" It seems that car rental companies don't like it when you book via another company, it cuts into their profits and in turn they make it more difficult for the clients. "
" I had various emails from them before travelling telling me I HAD TO check in online. This obviously didn't work. After trying over 3 days I called the number and was told that it was not possible to check in online as I had not booked directly with Budget. The pick-up went fairly quickly but when I got back home I noticed that apparently the agent at the counter had snuck in some extra insurances, almost £200 of them. I understand that his commission depends on conning as many tired, jet-lagged clients out of as much money as possible, but I still don't like it. The driver's seat in the first car I was given was stuck at the far limit and could not be moved (I am 5 ft 1') so I had to take all my luggage out again and wait for another car. Once I drove off I saw that the tire pressure was all over the place, the warning display was on constantly. Would NOT recommend Budget to ANYONE. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by KEVIN - 11 August 2023
" I always use auto Europe but my experience this time was poor but I think the problem was budget "
" Over 40 minutes to get car keys with only 1 person in front. Still using dot matrix printers. Booked 7 seat luxury suv and ended up with a Chevy traverse with 60000 miles and a gearbox problem "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
KISSIMMEE, US - Reviewed by SHILLO - 11 August 2023
" I would definitely recommend this site and budget with others and found the whole process from booking to pick up and drop off easy. "
" A quick and easy service from our hire provider. One small error after a few days with the key, instantly changed us to another vehicle turned out to be a Dodge Challenger! Very happy with that! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TIMOTHY - 07 August 2023
" My only alternative would have been to abandon undriveable car on roadside of unlit road, at 8pm, potentially causing more serious accident / injury to other road users. "
" Tire blowout on 1 August. Budget Emergency Roadside Assistance refused to locate car so claimed they could not help me, despite me giving directions from nearest I95 junction, road name, zip code and nearest town (I could identify location on google maps immediately). Had to arrange towing and repair myself with local garage, thanks to extremely helpful passer-by. Now Budget are refusing to refund my costs. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CLEVELAND, US - Reviewed by ILONKA - 05 August 2023
" On my final bill I have an item "Non Pkg Items" of 45.37$ with no explanation what this is for. Would be nice to know what this is for. "
" The pick up was a nightmare. Arrived 30min before pickup time. 20 customer in line already. Staff were not doing much at some point 3 staff were just shit chatting and not serving any customer...no info what was the problem. People in line were wondering if there were no cars available. After 2.5h I finally got my car. Pickup was at 7:30 pm after a long 24h flight but I finally got my car at around 10pm. What a nightmare. While I understand that there may be problems at a minimum people in line waiting for hrs should at least be informed what is causing the issue. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPOKANE, US - Reviewed by ANDREW - 25 July 2023
" All good. "
" Excellent, professional experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CINCINNATI, US - Reviewed by GEOFFREY - 18 July 2023
" All round quality experience. Best prices, easy reservation system "
" Seamless service from pickup to drop off. Top quality service with drinks and food available at pickup to enhance the experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 12 July 2023
" worked very smooth,thanks "
" could do with knowing the extra costs you have charged on return please understand the toll costs but breakdown would be good. cannot open what you have sent guessing now back in uk it wont open "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GEOFFREY - 10 July 2023
" Dropping the car off at Boston airport was a nightmare and very stressful, and I also had the worry about the toll roads because I wasnt informed about toll roads and payments. I think as a British driver I should have been made aware of the toll system, or if the car was fitted with a transponder. "
" Picked up the car and all seemed ok but when I got to the car I noticed wheel damage and plastic trim on the front hanging off, also the back of the car on the drivers side had a dent in the body work, told staff in the garage and they were not bothered and just told me to take a picture, I took a movie of the whole of the car just to prove that damage was already there. tried to go back to the desk but there was lots of people in the line. On my trip I noticed toll equpment on the roads, I was'nt made awear of this I should have because this is my first time renting a car in the USA but nobody mensioned it. When I dropped off the car I was suppose to refill the fuel tank, but on the day in Boston the police had blocked the roads and I was unable to refill the car, it only had a quarter of a tank left, made it back to the Budget drop off running late because of all the traffic jams, explained to the drop off girl and she said because of the traffic no problem and asked a member of staff to drive us to terminal E so we could catch our flight to London. I hope that I don't get fines because of situation out of my control. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MELBOURNE FL, US - Reviewed by ADRIAN - 05 July 2023
" off plane and on road in 30 minutes... shows how efficient Budget desk was! Excellent thanks you "
" All great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 29 June 2023
" dont explain hidden random costs "
" got another invoice from them similar in value to the one I paid auto Europe with a totally meaningless invoice that explains nothing "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JUNE - 25 June 2023
" Very good car hire company and highly recommended. "
" Very efficient picking up car at airport. I was impressed with the Toyota hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KISSIMMEE, US - Reviewed by ADAM - 25 June 2023
" I've used AutoEurope a number of times and find the search, booking process and prices good. "
" Terrible experience with Budget. Collected car and drove a few miles and a warning light appeared linked to tyre pressure. There was a nail in the tyre. I drove back to the Budget office to be told they couldn't arrange for a repair, didn't have a replacement car and that my only option was to drive it to Orlando International Airport. I won't go into the awful experience at the airport but I still don't understand why a company the size of Budget don't have partner tyre repair companies where you can drive to to have tyres repaired. I've hired many cars over the years but this was an absolutely terrible experience. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
DENVER, US - Reviewed by ELTON - 24 June 2023
" AutoEurope gave me a great choice of vehicles prior to booking, at very fair prices. The paperwork was sent quickly and the whole process worked flawlessly. I did have need to contact AutoEurope after booking but before collecting the rental and the customer service representative was first class and very assuring. I can highly recommend and look forward to returned business with you. "
" Arrived at the rental depot and waited circa 10 minutes for service. Was given the options to buy additional insurances but no hard sell as I had already purchased from AutoEurope. Was given a voucher to take outside and advised to tell the yard guys to get me a low mileage vehicle as it was a monthly rental. The yard guys were exceptional and gave me a choice of vehicles ... was advised the paperwork would be sent to me via email. Decided on a vehicle and was away in probably 10 minutes. The only negative was the paperwork came through for a totally different vehicle ... but I emailed budget and they told me not to worry about it, so I didn't! Car drop off was also quick, easy and the paperwork was correct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by ROBERT - 16 June 2023
" Your premium cover package was a bargain compared to the amount the companies try to charge at the airport. Maybe try to add in a cheap GPS option as 16 dollars a day is more than the cost of purchasing a sat nav. "
" Vehicle had an oil light issue which could have been very serious but being 70 miles from the airport with no contact information I had to chance it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by SAMUEL - 12 June 2023
" great experience "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JAMES - 05 June 2023
" The wait to pick up the car is ridiculous "
" Poor customer service to busy trying to sell me insurance I already had "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
MELBOURNE FL, US - Reviewed by CAROL - 30 May 2023
" Overall good "
" Nice car, had been washed but obviously dried in the sun as there was watermarks all over which made it difficult to see out of the windscreen and back window. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by JOHN - 23 May 2023
" It's your staff who helped make this an easy and relaxing holiday. "
" Excellent support from the Dulles airport staff. Kim and Greg handled our booking swiftly and effficiently. Driving a strange car in a foreign country and on the other side of the road was daunting but those two made our holiday a success with their help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by JONATHAN - 23 May 2023
" Simple to sort out what car I needed, competitive prices. Overall good experience, will use again. "
" Polite staff, quick service no issues. Will use again "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by JOHN - 22 May 2023
" Great service overall. "
" Great service overall. Had no problems with booking with the right insurance for once (in contrast to other trips to the US), and the car was good. Only minor gripe was the drop off location was hard to find and EWR "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by STUART - 21 May 2023
" We didn't take the toll pass option instead opting for the 'pay as you go' option so still waiting to find out what Budget have charged us for using one toll road when leaving the airport. Hopefully they are not going to be awkward about it. "
" Quite busy when we arrived at the pick up office but that was down to a number of flights having been cancelled and people deciding to drive to their destination instead of flying. Despite the lengthy queue, the desk staff dealt with the rush very efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by LESLIE - 15 May 2023
" Will be a higher score if the problem is sorted out. "
" The first car we were given had a slow puncture due to a nail been in the tyre this car was replaced the next day but before leaving the car hire parking lot I noticed a large chip in the windscreen in the line of sight this car was replaced but on inspection i noticed that the fuel gate was not full and informed them and they changed the paperwork to 7/8 so everything seemed ok but one day having to use the windscreen washers there was no liquid in the washer bottle so it appears that this car was not checked when returned by a previous customer,On returning the car with more fuel than it had when I picked it up I made sure that everything was ok regarding regarding the fuel and informed them of the windscreet washer bottle been empty on pickup,When I returned home I received an email stating that there was a charge for fuel of $8.04 wich was strange as I had taken the car back with more fuel than it had on pickup then upon checking my credit card there was a charge from Budget of $383 (£306) +£9.05 non stirling transaction fee so I am now out of pocket by £315.05,I am very very dissatisfied with this rental and would like something done about this,I am going to call customer services this morning Monday 15/5/23 to try to sort this out. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MELBOURNE FL, US - Reviewed by BARBARA - 01 May 2023
" Generally ok but there are process issues at Budget desk at Melbourne Airport. When we tried to collect using the same credit card as the booking we had a problem as the swipe failed. The staff were not familiar with the alternative (older) manual keying in if the card data. In the process of re-tries by Budget staff the credit card company security system was activated and we ended up having to phone the UK to sort everything out. It might be worthwhile looking to see if this was a one off or is indicative of a larger issue. "
" Generallu good apart from collect. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JAMES - 22 April 2023
" Absolutely no one to complain to.... take it or leave it approach didn't impress me.. "
" No choice of car and after complaining about the overall state of the car (multiple dents, scratches and mediocre valet) wasn't offered another.... bear in mind I was hiring for 28 days!! I took some pictures and informed the guy at the point of exit... He never walked around the car and just wrote on my paperwork, 'scratches and dents all over' Mechanically the car was fine but its appearance was at best disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by MARTIN - 05 April 2023
" Very happy with everything. "
" No issues with car or company. All went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARCO - 04 April 2023
" as I already informed you I got additional cost for 222.84 dollars for undefined optional items. I guess I have paid the additional drivers twice (it was already included) and other hidden costs (insurances?) for options which WERE VERY CLEARLY SAID I WAS NOT INTERESTED. I am still waiting from budget a clear invoice stating these additional costs. I would appreciate if autoeurope can help me in the reimbeursement. "
" as I already informed you I got additional cost for 222.84 dollars for undefined optional items. I guess I have paid the additional drivers twice (it was already included) and other hidden costs (insurances?) for options which WERE VERY CLEARLY SAID I WAS NOT INTERESTED. I am still waiting from budget a clear invoice stating these additional costs. I would appreciate if autoeurope can help me in the reimbeursement. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
HOUSTON, US - Reviewed by ROBERTA - 02 April 2023
" As above "
" I had to have my original car exchanged because of a flat tyre, as unfortunately there was no spare tyre in the boot. The exchange was fairly painless as I was not in a hurry "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CINCINNATI, US - Reviewed by AIDEN - 27 March 2023
" Easy to book and good prices. "
" Quick and easy pick up and drop off. Nice car given. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by GURSAGAR - 27 March 2023
" The first day the vehicle broke down that had to be replaced. Lost a day's use and some inconvenience. Machines break down sometimes, that is life. Otherwise the service and assistance was commendable. "
" On the first day the rental vehicle broke down that had to be replaced. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by DAVID - 21 March 2023
" Auto Europe kept us informed all the way. Helped us when we had issues with flight to collect car. Very happy with service. "
" Excellent service. We were 24 hours late picking up our vehicle but had no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPOKANE, US - Reviewed by CHRISTOPHER - 15 March 2023
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by GIRISH - 12 March 2023
" I feel they over charge me but I ma not sure as I am still waiting for clarity "
" I am still waiting for breakdown if charges which they never send and I called them emailed them but nothing also I belive I forgot by Hugo boss reading glasses which I asked them to have a look but no comments from there end "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 05 March 2023
" See above "
" It took nearly one hour to get checked in at Los Angeles airport, most of the time was spent standing in a queue outside the office in freezing cold weather. Once inside the office the check in person tried a very hard sell of items which were clearly not relevant to our hire and then left us to help another clerk for quite some time. Very poor service. Car was fine and return procedure also good in Los Angeles. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MALCOLM - 01 March 2023
" No probs however I have some rude people on the telephone. "
" Sadly this is the second time used Budget with problems. I turned up two hours early as my flight was early. So in order to drop it off at the same time put a charge if an extra day for me to pay with no communication around what he had done and told me it was ok to return it at the same time. Also took the toll pass of 150 dollars as against the 4.95 a day plus till with no discussion-which was ok but nothing again communicated. I have a few bookings with you however no more will be with Budget. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JASMIN - 28 February 2023
" Quite easy to book a car, Good Variety of cars at different prices, "
" The worst car rental experience we ever had. First the lady at the counter was terrible at her job, didn't even let us read the documents we had to click accept for, only told us when I wanted to read it: we got all the details in advance when we booked the car, no need to read it now & there is a long line behind us so we should move quickly. Even when we asked further questions, she was really unfriendly and didn't even answer the questions properly. Than when we dropped of the car, we asked the lady who took it from us what we should do with the rest of the gas (we bought the full tank but only used 1/4 of it), asked if we still have to pay for the full amount, her answer: no no you only pay for what you use, I asked again just to be clear, the same answer: no we only get charged for what we used. than when we got the bill we were in shock. 150$ extra than what we booked the car for. charged so many extra services we didn't need nor wanted, all because the first lady didn't even let us read the documents when we got the car and we got charged for the whole tank, even though the lady at the car drop off told us we only had to pay for what we used. So we had enough. Fortunately when I called the costumer service at budget the lady could help us out a little bit by reducing the additional costs to 75 $ (which is still a lot of money, but far better than 150$) Overall , Budget seems like an O.k. car rental, costumer service call center was great, but the people who work at the car claim center located near the airport don't really know how to do their job, from telling lies to being rude. In the future we try to avoid booking with budget again. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by LEROY - 15 February 2023
" Customer service was really responsive to the missed insurance that was not added. Took moments to resolve. Very friendly. "
" Very easy to get the shuttle bus from the airport to the car pick area. A small queue but nothing to really complain about . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WAYNE - 17 January 2023
" Will use pick up location again if not using airport pick up point. "
" Location was easy to find, staff were present. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JUNE - 04 December 2022
" Always the best online car hire prices. Great service and good reliable cars. "
" Cheapest and best car hire deals online. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 03 December 2022
" Overall very good. On the downside, I took the Sunpass toll payment option and have just received credit card debit for £127. There has been no final bill sent to me to reconcile. Am still waiting. "
" No Budget staff at car rental return at terminal 3 Orlando. Told to leave keys on dash and go to terminal by security. Couldn,t complete hand over. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 17 November 2022
" Great car, no hassle, good value. "
" Great car, no hassle, good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by PAUL - 07 November 2022
" Easy booking experience, all went smoothly throughout. "
" Generally positive experience at Orlando Melbourne Airport, very efficient. Vehicle had higher mileage than expected and suspension not great as a result. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by KEVIN - 04 November 2022
" Above says it all "
" I was amazed to see that they took a payment of £188 out of .my credit card with no explanation of what it was for "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PHOENIX, US - Reviewed by LESLIE - 24 October 2022
" Great car with no negative comments. "
" Very professional, easy to book and easy at the Phoenix rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JONATHAN - 24 October 2022
" I feel completely ripped off. Not only did I have to pay a ridiculous amount for car rental but I also am down the money paid for the Budget rental. "
" My credit card had been hacked the day before travel and as such I had just $220 available. The Budget staff would not drop the payment from $250.00 and as a result I was unable to complete the rental even though it was fully paid for. I had to go next door to SIXT and rent a car for $1,400. They were able to take deposit from a debit card. I will never use either Auto Europe of Budget again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TUCSON, US - Reviewed by BARRY - 21 October 2022
" Please see above "
" We had major problems with pick up as did not want to accept that extra drivers and fuel included , on trip found cars battery access key was not working so had to find chev dealer to assist ,on return same issues with fuel and promised to resolve cost of battery but no response in addition car had no5 been serviced or really checked Tyres low, oil low ,brake fluid low , screen water not filled ,. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by FRED - 13 October 2022
" Vehicle was dirty on collection fuel was not full, seat belts in passenger and first row were inoperable air con unit hanging down dirty inside emailed and tried to make contact while we had car ended up having to go to a budget near us and lady swopped vehicle "
" When collecting car desk clerk very rude argued that we had paid for two extra drivers and full tank of fuel even after we produced paperwork said extra driver had to be a spouse (this had never been the case!) "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by WAYNE - 09 October 2022
" We use Autoeurope even time we need a car and have always found them to be very good. "
" Rental was not at terminal C, so had to be bused to terminal B, massive queue for the bus and at Dollar counter. Repeatedly confirmed to counter staff that we would not receive any additional charges and we repeatedly confirmed thaat we would return the car with a fuel, which we did, we where advised again that we would not have any charges as we had paid for full coverage. The car was covered in dents and was dirty, with the previous rentals contract still in the car. We retutrned the car with full tank of fuel and yet we have now been charged for a full tank, even though we repeatedly said we would return it full so we woul dnot get any charges. This happens every single time we use Avis or Budget "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TUCSON, US - Reviewed by SARAH - 08 October 2022
" Great experience "
" Very fast service, nice car. Car was a little damaged on the outside, but did not impact our experience. All damage was noted previously before we picked it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by TREVOR - 03 October 2022
" overall was satisfied "
" service very good car was little scruffy inside plus I paid for a full tank off fuel but it only had 3/4 of a tank "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHARLOTTE, US - Reviewed by STEPHEN - 27 September 2022
" the inside windscreen was dirty and the next day had to clean it myself and there was no staff about just told to pick the car up in row d 32. still would have liked a hard copy for me to read at the time "
" I have been charged for something I did not want and told the counter staff at the time the only thing I was paying for was a full tank of gas, and as usual when I get home there are the charges, I think this is a scam for staff to make extra money and I would like a refund "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MELBOURNE FL, US - Reviewed by WILLIAM - 27 September 2022
" Quick & easy "
" Everything was brilliant until I received a charge of $152 for a sun pass (toll payment) I was aware of a charge but the recommended charge by sun pass is $3.95 per day to a maximum of $19.75 per week future customers should be warned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MIKE - 18 September 2022
" The cars that was provided by budget are disgusting "
" The vehicle stunk of weed and was dirty inside and out. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MELBOURNE FL, US - Reviewed by SIMON - 18 September 2022
" Very good "
" Could be less expensive. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. LOUIS, US - Reviewed by ALAN - 12 September 2022
" AOK "
" Everything was fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by RICHARD - 30 August 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by TOBY - 28 August 2022
" I travel to America once or twice a year,I normally try to use Dollar or Hertz. I won't use Buget/Avis again "
" I had hired a prestige saloon car and was given a small 4x4,which was not cleaned with rubbish in the door and seat pockets, I complained. I was then given another 4x4 which seemed to have water staining on the windscreen and windows, which turned out to be some kind of wax which we could not clean off.This made driving in the rain very dangerous. We tried to get the car exchanged but was told they had no cars of this size available. I would need to return to the airport and take a chance,this would have been a 4 hour round trip.I brought window cleaner ,which didn't remove the wax. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by RICHARD - 24 August 2022
" Great car and cheap too "
" Perfect pick up and drop off exactly the car I ordered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KYLE - 24 August 2022
" Very happy "
" All went very smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by BRIAN - 22 August 2022
" Very good staff "
" Very good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by ALESSIO - 22 August 2022
" The car was brand new and I ve got no problem "
" No problem at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KARL - 20 August 2022
" great price for round trip "
" easy to pick up car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TUCSON, US - Reviewed by GARY - 19 August 2022
" Great car we had for our road trip. "
" Very smooth and easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DARREN - 19 August 2022
" Very disappointed with Budget, I would never use them again "
" Picked up a 7 Seat SUV Toyota Highlander from Double tree Hilton near Disney springs, drove just down road to Caribbean beach resort and engine management light came on with message return to dealer. Double tree office was shut so drove to MCO, met by very rude staff and with some huffing and puffing was given the keys to Honda Pilot, turned ignition on and engine management light came on, with maintenance messages displayed, went back to kiosk and was given keys to a Ford Flex, the car was all dented at the back and I told them I wouldn't except that and the lady said it's just wear and tear. I refused the car and eventually I was given a Dodge Durango. The Dodge was fine for 2 weeks when I got in it one morning it wouldn't start, after 10 mins I eventually got it going however all the the screen in the car was blank, no air con or anything. Went back to the Double tree office and was given a Chrysler mini van, lady at the office said it was brand new and only 400 miles on the clock, when I got to the car it was filthy, full of scratches and had 20,000 on the clock, there was a message displayed oil change required. Took the car as the had nothing else as I wasn't going far, the staff member insisted it was fine to drive. I told them to get me another car for the following morning, got a Ford Explorer with 28,000 on the clock. Not the best but at least it's safe and no problems so far. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by MICHAEL - 17 August 2022
" Website was fine. "
" We were happy with the car, but felt as though we had been ripped off by being sold a 2 week limitless toll pass for $120, which we soon discovered was vastly overpriced and totally unnecessary. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEVEN - 15 August 2022
" The eToll options need to be explained early, not for the desk, Hertz different to Budget? "
" 1. I Felt I was force sold eToll, something I HAD to have 2. the car provided was defective - slow puncture I had 2 small children in the car and had to inflate twice 3. getting an exchange was a nightmare, I visited three different locations St Petersburg, then ClearWater airport then Tampa airport to get the car changed miles and hours of my holiday 4. for the inconvenience I was told no fuel would be charged, however I now have charges for both cars I AM FUMING "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
DENVER, US - Reviewed by HENRIK - 30 July 2022
" Haven't heard back yet from customer support re the major issue above "
" Charged double after returning car with no explanation or receipt "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARTIN - 24 July 2022
" Easy, "
" Collecting car was painfully slow.. Returning very straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PETER - 17 July 2022
" Generally good with the above comment "
" The staff were helpful and efficient. I think more advice is needed about the best way for individual situations to pay for tolls. The vehicle that we had did have a bad vibration when you drove above 50mph. We did try to change the vehicle at St. Augustine and Kissimmee but they did not have the same size car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by DAVID - 17 July 2022
" As above for pick up. Otherwise excellent. "
" Pick up in Manhattan was very slow. Drop off was very quick. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by RICHARD - 14 July 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by THOMAS - 14 July 2022
" Overall good service, however rental price quite high. "
" Friendly staff, quick service. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 12 July 2022
" excellent value for money "
" fast efficient and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HONOLULU, US - Reviewed by NICHOLAS - 09 July 2022
" I have used auto Europe for a number of years and will continue to use them "
" The staff at the desk could be a lot friendlier and left you hanging about when he was playing on his phone and the same when returning the keys the lady was very off not friendly at all "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by KENNY - 08 July 2022
" I've used Autoeurope a number of times now and have indeed recommended you to friends, who I know used you. I've never had an issue previously but I'm afraid on this occasion your rental partner has let you down badly. "
" The staff at pick up were not helpful at all. Insisted on taking a note of my cc details so they could process the transaction the next day as they needed to "hide the transaction" from their airport branch as the car I hired was required by the airport. The car itself was quite damaged and had a suspension warning light on it. I raised with the staff but no alternative was available. A few days later the oil warning light came on, and the powered tailgate stopped working. Took into nearest branch to ask for a swap but no similar cars were available. Advised I could still drive the car. 2nd to last day the A/C failed which given it was around 35 deg c was totally unacceptable. Took to another branch and thankfully was able to swap it out for a replacement. Then on return I was billed for fuel, an extra driver, and the use of a sat nav. I had returned the car full, and the use of a sat nav and extra driver were included in my booking!!! Thankfully I have had a refund as they realised their error when I spoke to their customer services. I'm afraid I have had a very poor experience of Budget, and suggest you review your relationship with them. I had to take time out of my holiday twice to try and swap the car over to another which I was less than happy about. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by JOHN - 01 July 2022
" Like I said before. Great service very professionally carried out! "
" Great service very professionally carried out! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FRANCES - 09 June 2022
" Booking with Auto Europe was good, easy and very competitive. I will be even more impressed and give a 10 if they help me sort out a refund on my final bill from budget. "
" They did not have the type of vehicle we had booked available. However the alternative was acceptable. They have not sent me a final receipt. I found the charge of £212 on my bank statement, and have had to investigate. They have charged me for 2 additional drivers which was included in my agreement, and an exceptionally high price for a Toll pass. It was not explained to us (late at night that we were paying tolls on a daily basis. We understood we would just be charged for the tolls we used. Booking with Auto Euro "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by STUART - 07 June 2022
" Excellent service both at collection and drop off. Straightforward and painless. "
" Excellent service both at collection and drop off. Straightforward and painless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by WILLIAM - 22 May 2022
" Was great not to have the hard sell extras hassle at pickup and staff were pleasant , quick and easy pick up and nice lady on drop off ,.Good experience with Budget car hire and will use again . "
" Was easy to book found price that was acceptable "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by CEARTH - 08 May 2022
" Overall good service but shame about the car. "
" Car was dirty, smelly inside and old. It had dome 50.000 miles. Had to go and purchase an air fresher. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TAMPA, US - Reviewed by IAN - 29 April 2022
" I've used Auto Europe many times over the years for our USA holidays and have always had a good experience with fair prices and a good selection of vehicles. Will be using again when we go back again in November. "
" After lining up at the Budget desk for around 50 mins, no fault of Budget, just volume of people, Kevin dealt with my son in law and myself in a very friendly manner. The people carrier we had reserved was almost a brand new vehicle and was very clean apart from the inside of the windscreen which was very hazy. Not a big deal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by BRIAN - 27 April 2022
" Still waiting for a refund "
" Arrived at budget Miami airport and was told they had no mini bus for us the staff was very rude and blamed us for using a third party to book the rental and walk out and left us stranded at Miami airport with no rental vehicle "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by SIMON - 25 April 2022
" Good value and the process was very simple "
" The car available was not the SUV as booked and nobody was available to look around the car with us to check for any existing damage or run through the controls. However, once we worked out how to get the car started everything was fine and the car was good. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAVANNAH, US - Reviewed by MICHAEL - 20 April 2022
" Long Qs "
" 90 minute queue to pick up car "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by GRAHAM - 18 April 2022
" Very pleased with the whole experience "
" Everything went really smoothly. We had ordered a small economy car and were given a Mustang, so I was very pleased! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by IAIN - 18 April 2022
" Wasted money on gps "
" The man in the airport kiosk rented us a gps at an expensive price! When we got to the car there was one already in the car!!! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
CHARLOTTE, US - Reviewed by SIMON - 15 April 2022
" Very easy, great to be able to amend the reservation if offers come along at no cost. I have always used you because of the best value an service offered. "
" I had 4 cars, instead of one, two had issues that needed them to be replaced. Lack of any regret at Charlotte airport CLT, just replaced with a car that was worse than the first. There should be some form of redress as this was far from expected, took time out of my vacation and cost to divert to Budget locations not expected. I would be happy to chat over any aspect of this poor experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
CHARLESTON SC, US - Reviewed by EDWARD - 14 April 2022
" The booking was simple and clear and good value too.The 10 rating will however be dependent on the overcharges from Budget being resolved. "
" Although the service received from Budget was more than satisfactory I have been overcharged for additional costs. Firstly we were given a car below the size that we had booked but not offered any financial recompense for this. I had accepted a $100 one way feeand this has been billed correctly,however the bill also included other charges for $152 which should not be there. I trust that you can resolve this for me with Budget and look forward to hearing back from you. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PHOENIX, US - Reviewed by NEIL - 13 April 2022
" sloooooooooooooow "
" 1.5hr wait / queue "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JERZY - 13 April 2022
" Staff were very helpful and easy to get hold of. Needed to contact twice and it was very easy and quick to resolve issues due to changes in flight times. "
" Prior to departure it was difficult to speak with an individual even once you've been redirected to the right section. Long wait time for customer services on the phone. Longer wait at check-in at Orlando Airport as vehicle wasn't ready. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANDREW - 10 April 2022
" The experience with Auto Europe was very good with all the relevant information supplied. Budget need to inspect the cars they are hiring prior to the being issued to customers "
" Car had a service light that came on at every start and a front protection fault. The car fuel tank was not full on collection and it had a mild smell of smoke this was confirmed when I found a empty cigarette packet in the car proving also that the cleaning was poor "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MELBOURNE FL, US - Reviewed by COLIN - 06 April 2022
" Reasonable car , reliable and nippy "
" Very slow check out service when picking up the car. We tried numerous times to complete this online but were unable to complete "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by STEPHEN - 01 April 2022
" Excellent car at a competitive price. Great staff service polite and efficient. Will use again. "
" Excellent car at a competitive price. Great staff service polite and efficient. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WEST PALM BEACH, US - Reviewed by ELIZABETH - 30 March 2022
" Renting through AutoEurope was great. We particularly like that the package included full coverage so that we had no added expenses for our rental. "
" We reserved a subcompact car but we were given an extremely large vehicle/van because Budget said it was all they had available. We were told that we could exchange the vehicle on another day for something smaller. We did exchange the vehicle but had to stand in a long line again and it was a hassle that we did not need while on holiday. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by ALFRED HENRY - 29 March 2022
" Satisfied. "
" Temporary builing used with awkward to open doors, especially with lugggage. Car was fine except had to put air in one tyre after a few days when warning came up. Was fine after that for the rest of the rental period. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEPHEN - 18 March 2022
" I have no challenge with Auto Europe, I just wish you could impress on teh supplier to be more efficient "
" The line to pick the car up was so long and despite around 12 positions only 4 were being used and we waited in line for almost an hour to get to the agent. This is not great news after a 9 hour flight, having been up 14 hours with still a car journey to do. The vehicle I received had over 23k miles on it so was a little tired. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAVANNAH, US - Reviewed by GORDON - 15 March 2022
" As above. The service from AutoEurope is fine so far but it's Budget/Avis that has let the whole thing down and really ruined at least 2 days of our already short holiday. Finally, I understand there is a worldwide shortage of vehicles, but the two we were given had well over 43000 miles on the clock and were extremely shabby and neglected. Not what you expect from a rental car. "
" Shocking. On arrival at Savannah we waited an astonishing 2hrs and 20 mins to pick up the car, and we were quite near the front of the queue! Apparently they were short staffed but they really couldn't care less. We had booked the car from 5pm but didn't get it till after 8pm. Then when we finally exited the airport onto the freeway the car we got (Toyota Camry) started to shudder as it picked up speed. Clearly the car was unsatisfactory and had a wheel/engine issue. By this time it was 9pm and there was no way we were going to turn around to wait in the queue again so we continued up to Hilton Head Island an hour away. The following morning (mon) I checked for the nearest Budget location which was 25 mins away at Hilton Head airport. I went there to exchange the car and was told they had none available and to come back tomorrow, they undertook to inform tomorrow's staff to make sure they had a car available then. So we returned at 11am (tue) and the staff there had no knowledge of us coming and consequently had no vehicle for us. They told us to come back at 4pm! So we returned for a third time only to be given a Hyundai Kona as a replacement which was tiny and not the 'full size' car we booked. We could only fit one case in the boot, the other two had to go on the back seat. Thankfully there were only 2 of us. All in all the whole experience was extremely poor and the attitude of the staff at every stage was one of indifference at our plight. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CHARLOTTE, US - Reviewed by DMITRY - 23 February 2022
" - Great rates "
" - Car needed some service; - Scratches around the car didn't make attractive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by GLENN - 14 February 2022
" I feel totaly ripped off by Budget. "
" When I arrived to collect the car, I was told I hadn't paid for GPS & not for full insurance cover. They eventually gave me a GPS ( that I was supposed to balance on the dashboard., apsolutly no use, fortunately I had a mount for my mobile so I used my mobile. They locked 318.68 on my credit card & after I returned the car they took the money "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by ROBERT - 30 January 2022
" So far-so good. "
" In November 2021 I got charged for additional services I initially had not booked! If I hadn't watched out this time by asking for an immediate receipt, I would've experienced the same trouble again. The only reason why I keep booking Budget is they currently are the cheapest dealer on the rental car market. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 30 January 2022
" Auto Europe had some of the best prices I could find so will be my first port of call when I need a car rental in future. "
" Long wait to collect car but very efficient drop off. Car was older than usual due to problems supplying new cars in general. However it was still in good condition and did the job. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MINNEAPOLIS, US - Reviewed by IAN - 16 January 2022
" Disappointing that due to illness and not flying to USA could not cancel car hire in last 24hrs. "
" Did not pick car up due to illness but could cancel as in last 24hrs which was disappointing. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by MARTIN - 06 January 2022
" Great experience just being a regular renter the pricing is now 3 x more than it was ..... which makes a 2 week holiday almost prohibitive! Can we get back to normalisation "
" Great experience just being a regular renter the pricing is now 3 x more than it was ..... which makes a 2 week holiday almost prohibitive! Can we get back to normalisation "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LINDSAY - 03 January 2022
" My experience may change if I could speak with someone and have this deduction explained to me. "
" I booked and paid in full got this car with the addition of three additional drivers including. I returned home to find Budget have taken £275 from my credit card. I have tried on several occasions contacting Budget and Autoeurope to explain this. I can get no answer on the phone from either. Can someone please contact me re this unauthorised payment to Budget. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 19 December 2021
" Both Auto Europe and Budget proved there worth during these new times of Covid "
" From collection to drop all very efficient, even to the point when I thought I'd misplaced my phone and they bought the vehicle back to the garage for me to check it out for myself. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PAUL - 15 December 2021
" No complaints about auto europe just Budget "
" I have today received an email from budget which you cannot reply to. They are claiming the car was not returned! It was dropped of approximately 3pm on the 12th December at Budget Tampa airport. I have called the us number know 3 times which puts you on hold for 5 minutes and then cuts you off. I now have to go to bed with the stress of this. Not happy1 "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 14 December 2021
" easy pick up and drop off "
" fast friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CRAIG - 13 December 2021
" N/a "
" Had an issue with my first car, returned it next day and swapped over no problem at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALAN - 13 December 2021
" Experience was compromised by long delay at budget desk. Not Auto Europe's fault! "
" The survey asks about drop off but not about pick up. We were stood in the cold for more than one hour waiting to collect the keys for our car. Not good enough. My Budget desk rep was very polite though extremely keen to sell me add-ons. I just wanted the keys! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by MICHAEL - 12 December 2021
" Overall satisfied, but just want to echo that the rates were extremely high this year. "
" Slight delay during at the pick up counter due to the voucher not showing the Gold package. As a regular I found that car rental rates this year were extremely expensive both on the daily rate and the pre paid tolls. The car we were given had 32k miles on the odometer which is the oldest car I have ever rented. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHARLOTTE, US - Reviewed by JOHN - 09 December 2021
" Had a great service from budget was painless from start to finish "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by JOHN - 06 December 2021
" Autoeurope always offer the best deals and excellent service never had an issue "
" Cars are grossly over priced currently "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PAUL - 06 December 2021
" I've used auto Europe before and had no issues on this occasion I had an issue with budget but it has not put me off auto Europe in future "
" I had no issues with counter staff or drop off both were very good but I cant say the same for the call centre staff as we had to wait over 5 hrs for emergency repair. We spent about £100 on phone calls to get an issue resolved and each timed were lied to about the whereabouts of our emergency repair and the fact we would get a call back with an update which never happened so we were basically lied to by Three different members of staff "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MIAMI, US - Reviewed by TREVOR - 05 December 2021
" All insurances and taxes were included as part of my rental; however, the rental agent at Miami airport would not give me the option to decline the "fuel option" and also added extras that inflated my bill but are not clear. I contacted Autoeurope who were helpful and both Budget customer service and the Avis-Budget escalation teams failed to respond to my queries regarding the extra charges. In addition, they sent me an e-receipt that cannot be opened and consequently I cannot see a breakdown of the charges. I emailed to notify them of this and they have not responded. This is not what I expected of what used to be a reputable company but review sites show that this is now the norm for them. "
" All insurances and taxes were included as part of my rental; however, the rental agent at Miami airport would not give me the option to decline the "fuel option" and also added extras that inflated my bill but are not clear. I contacted Autoeurope who were helpful and both Budget customer service and the Avis-Budget escalation teams failed to respond to my queries regarding the extra charges. In addition, they sent me an e-receipt that cannot be opened and consequently I cannot see a breakdown of the charges. I emailed to notify them of this and they have not responded. This is not what I expected of what used to be a reputable company but review sites show that this is now the norm for them. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 01 December 2021
" Very good experience from begining to the end "
" A smooth operation and efficient right through the hire proccess "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by NEIL - 29 November 2021
" Very efficient "
" Good company to do business with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by SUZANNE - 15 January 2021
" Very easy to book it online and the pick up went very smoothly. "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by SAINTLY ROY - 14 November 2020
" Very happy with the service. "
" Friendly and promp service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 17 April 2020
" As above , awful experience !! No compassion at all !!! "
" We did not even have the car hire which is obvious with covid 19 we couldn't fly out , but we are left not being able to swap our reservation because we were waiting on a new date for our holiday ! . We have one now and I've contacted your company only to be told there is nothing you can do for us . Terribleness customer service I will NEVER use you again and will be posting this on social media to exploit your company's lack of understanding in this matter. Total lack of compassion during what is already a heartbreaking time for many. Shame on you !!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by BRIAN - 07 April 2020
" I requested a refund for an early return ( causedby to USA Covid-19 instructions), via 'phone call with (Piogo, 31.03.2020). To date I hae not had a response? Please adise. "
" Given a great free upgrade. Unfortunately miss directed to the wrong pick-up park THREE times, consequently finished up walking over 2 miles! We are both in our seventies, my wife walks with a stick and I was dragging 2 large suitcases. This spoiled an otherwise good experience. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by INNES - 06 April 2020
" Have spent weeks complaining to Budget and Auto Europe. Have got nowhere. Have lost a lot of money and time with this whole rental experience. "
" Budget charged for insurance adds ons I didn't request. I was initially given the wrong car, then got swapped for a faulty car which I then had to swap again. Made complaint to Budget, they refused to accept any responsibility. The whole experience cost me close to £300 on top of original agreed rental charges plus time wasted trying to rectify Budgets errors. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by MALCOLM - 03 April 2020
" I WILL WAIT AND SEE "
" I REFER TO MY RECENT EMAIL RE DISPUTED CHARGES "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by CIARAN - 01 April 2020
" Overall I wasn't happy and when I dropped the car off the building was basically deserted no one to check the Car over "
" When I first picked up the car I had booked it had Some scratches on the Rear bumper and side of the car , I went inside and was given Another car which was a Toyota Corolla I wasn't happy with the car as it was still dirty inside and also the windows inside were dirty lots of finger marks I wondered do the people who clean these cars are partially sighted so for that reason I wouldn't use Budget Again "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
TAMPA, US - Reviewed by MARK - 31 March 2020
" Despite e mailing you and returning the car 5 days early due to Coronavirus issue no assistance given ! "
" I lodged a complaint about the vehicle being dirty . I visited 2 sites of budget hire as directed by customer service but neither would help . Stated only it was spring break so cleaners are in short supply ! There was no support "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ST PETE BEACH, US - Reviewed by MARGARET - 31 March 2020
" If I get full refunds for the 2 periods which I have paid for then fine. ( I had to leave before the end of my last contract because of the virus) "
" This rental was ok because they had a car for me but the previous rental in Feb/March was shocking as I had no car from Feb 18th - 8th March. The one I was given in Feb developed a fault and they had none to replace it with. Also the young agent had had cancelled the contract on receipt of the car and so they could not reopen it . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEITH - 26 March 2020
" So far a 5/10. It could be higher once they resolve my Budget issue. I am already in contact with AE over email. "
" They seemingly charged me an additional ~230GBP once I dropped off the car. This fee was totally new to me and was NOT explained by staff. I am currently in the midst of fighting this charge. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 25 March 2020
" rrrrrr "
" rrrrrr "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by ALTON - 24 March 2020
" The only problem I have is compensation for the complications I was cause due to faulty vehicles. I pay too much with Auto Europe to have had the issues I did. And unfortunately I don't know how to go about escalating the issues. "
" I was highly disappointed. I had to change cars 3 times. This caused a majoy inconvenience when I had to drive to another state twice to change out the car the second and third time. On top of that the customer service I received was appalling. I waited nearly 45 minutes in line at initial pick up at the MCO location. The service rep that assist me was very kind. But once out to the first car I notice damage that wasn't reports and spoke with another rep on the outside and received unnecessary attitude. Changing the car out (twice) at the JAX location was pleasant, but unplanned due to issues with the vehicles. Upon return at MCO, I asked the drop off attendant a question and again received so much attitude. Not to mention I was charged for something I shouldn't have been and was given incorrect information. I had to involve the manager who credited my invoice and apologized for the service. I paid too much to have had the experience I had. I feel I should have been compensated more than just 1 free 3/4 tank of gas. I will be escalating this complaint. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
DENVER, US - Reviewed by TIM - 21 March 2020
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GRENVILLE - 20 March 2020
" Disappointing! "
" I had a very long wait to collect the vehicle. Once I returned home I noticed I had been charged an extra £152 on my credit card with no explanation. This could not possibly have been for tolls, as I was very careful and checked the costs of toll roads I went on! Not happy with their service and will not be using again! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
RENO, US - Reviewed by JAYSON - 19 March 2020
" I had to pay over 40% in fees and taxes - kind of destroys the "pre-booked voucher" - I would have paid less had I booked on arrival "
" The counter person couldn't tell me when I picked up why I didn't have the free tank listed. Though on return I didn't need to pay. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SIDDHARTH - 18 March 2020
" Good experience with Auto Europe, however it wasn't easy to navigate the website for a full cancellation / refund "
" The queue at collection counter was extremely long. I had to wait over 90 minutes to collect the car. It was completely unacceptable. The car was good but wasn't cleaned at all. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TAMPA, US - Reviewed by RICHARD - 17 March 2020
" Excellent. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MABEL - 16 March 2020
" Good value "
" Had to queue for over an hour to pick up car. Not pleased after a long flight. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILLIPA KAY - 15 March 2020
" Not a positive experience whilst collecting the hire car "
" Waited over an hour in line, then didn't have the model of car we had booked so we were provided a free upgrade. Car itself had not been cleaned and had a bad odour, "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JOHN - 13 March 2020
" TOO LONG IN THE QUEUE TO GET OUR CAR, 0NLY 2 COUNTERS OPEN NOT VERY GOOD SERVICE AFTER A 9 HOUR FLIGHT "
" WE JOINED A VERY LONG QUEUE AT ORLANDO AIRPORT WHICH TOOK WELL OVER AN HOUR TO GET OUR CAR. THE CAR WHICH WAS OFFERED, WAS NOT WHAT WE ORDERED, YET WHEN I COMPLAINED, A SUITABLE CAR WAS FOUND ! STRANGE. APART FROM THIS, THE CAR WAS CLEAN AND PERFECT FOR OUR NEEDS AND ALL WENT WELL WITH OUR VISIT "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CAMILLA - 12 March 2020
" Have yet to have a satisfactory experience renting in USA--how much is your fault, and how much is it the rental company?? "
" Despite purchasing insurance upgrade to 'premium, yet AGAIN the supplier tried to sell us more (for tyre/wheel problems ) Also to aggressively sell a larger vehicle than we requested. In addition vehicl;e supplied was a Kia Soul with MUCH less boot space than advertised--no other was available, meaning luggage was carried in view on back seat "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by GLEN - 11 March 2020
" Likelihood of recommending auto europe will depend on how helpful they are dealing with this issue. "
" Was offered an upgrade on arrival, accepted on the condition that there was no additional cost to the already purchased voucher. I've just received an additional charge to my credit card, which I was told was only required in case of additional charges in case of tolls, damage or additional fuel. There was no damage, I went through no tolls and the fuel was filled up 2 miles from the rental return. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MIAMI, US - Reviewed by GIOVANNI - 10 March 2020
" AutoEurope offer a good range of car rental offerings. Over the past year I have rented cars in Australia, Spain and Iceland. The experience I had with Budget was appalling. "
" Poor customer service at pickup. Failure to clearly explain what was being offered - opaque contract - treated as though I didn't understand although I am a director in a large technical organisation. Car not ready at reserved pickup time - approx 90 mins late. Drop off experience similarly poor. I was charged for full refuelling even though the checkin assistant had noted full return tank. Had to queue up again when I noticed the error and was told that I should have explained the car had been returned full. Blame the customer seems to be the attitude at every point. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by REBECCA - 09 March 2020
" Went well! Only thing was the car smelt of cigarettes, but it was so late when we got there after a long day travelling we were too tired to go back in and mention it. "
" Really nice staff, especially the drop off lady. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by HERMANN - 09 March 2020
" Easy to navigate site and often the best price. "
" Rental car suffered from electrical problem that made it necessary to start the car with jump leads one week inot the rental. Budget promised to refund half the fee. If this is actually credited, I will consider this a satisfactory solution to the problem. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by CHRISTOPHER - 09 March 2020
" Other than the fuel comment, the experience was good. "
" Only comment that was a little unsatisfactory - got pressured into buying their fuel as I was told how cheap it was in comparison to the pump price, it was actually about 15% higher "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by MARK - 09 March 2020
" AutoEurope system was smooth and efficient. Budget were a total shambles. Their other online reviews indicate that ours was not an unusual experience. "
" Budget are a disgrace. We had to wait in line for 1h30m only to find they didn't have the car we had booked - a Ford Mustang Convertible or similar. We were also pressured into accepting a toll tag at an exorbitant rate. We eventually took a hardtop but would like a partial refund to compensate. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by SEAN - 08 March 2020
" Car was great.drop off was easy..shame about pick up. Lines of people and a desk open to cope with it... "
" 3 hours in a line to collect a rental car is not acceptable..especially after a long flight "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MORDECAI - 08 March 2020
" Auto Europe were more competitive then Rentalcar.com who I usually use. The car itself was great and what I expected. "
" Terrible queue at the check in point. Worst of all the car rental companies around. Each customer was taking on average 20 mins to get through. After a 10 hour flight the last thing I needed was a 1 hr wait to pick up the car. Very poor. Drop off on return was fast and painless so at least that was good. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 08 March 2020
" Would have scored a 10 for everything - but could not get a definite answer as to what happens about the 2 x tolls that I must have incurred for travelling into San Fransisco via 2 bridges - with no opportunity to stop and pay them. So I am now concerned that I will get an admin fee to pay them - could someone please confirm? "
" Very reasonable price for an ideal car for our stay "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 07 March 2020
" Nothing to report "
" Long queues at check in, staff matter of fact trying to sell you upgrades,mind you they all do it "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by BARRY - 06 March 2020
" On our original car, the trunk wouldn't open but we were quickly provided with a replacement vehicle, which was better the one we had ordered. "
" Nothing to mention here. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by IAN - 05 March 2020
" Very straightforward and efficient. Thanks! "
" Great service - but chosen on price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHARLOTTE, US - Reviewed by JENNIFER - 03 March 2020
" Fairly simple overall "
" Budget forgot to give me my GPS. When I contacted customer services to report this and have it taken off of my bill they were VERY unhelpful and said they couldn't do anything until I returned the vehicle. They said they'd email me confirmation that I had reported not having the GPS but never sent me anything. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by JOHN - 03 March 2020
" Easy to book easy to cancel if necessary Very good customer service Complete contrast to budget Many thanks "
" Slow at pick up Car not clean covered in water especially windows Filled car at the airport but was still charged when I returned the car Very aggressive woman at return said nothing to do with her must go to office, not ideal when returning at the airport as caused further delay Eventually credited at the office but no explanation "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by PAUL - 02 March 2020
" Nothing to add "
" Took me 2 hrs 30 minutes to get my car, not ideal after a 9 hour flight, the car they gave me was falling to bits, and customer service was non existent "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FORT MYERS, US - Reviewed by GRAHAM - 01 March 2020
" Great experience easy to use website. "
" This car was great but in the past we have had to take back because of problems with the car also the cars seen to have quite a lot of damage on them such as dented bumpers etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEX - 29 February 2020
" Nothing wrong with auto Europe.....budget however I will never book with them again "
" I stood in a queue for over 90 minutes, 2 people serving....then one went on a break, eventually staff got back to 3 on the desks but the queue had at least 20 people in it by then. 90 minutes to wait to get served after travelling for nearly 22hrs is unacceptable! I got in the car at 2.30am having landed at before 1am "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEPHEN - 27 February 2020
" Have used autoeurope for my car hire for many years now, always been very competitive on pricing and never had any reason to complain. Thank you. "
" Very friendly, helpful staff, ideal location for pick up/ drop off. Brand new car, 300 miles on clock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOSEPH - 27 February 2020
" Auto Europe did exactly what I needed. "
" The queue to get the car took over an hour. The car hire company next door started helping the Budget staff as they didn't seem to know what they were doing. At the counter the Budget staff treid to sell us their toll road payment package which was $12 per day. Luckily I had been to Orlando before and knew that there were not too many toll roads so decided not to take the toll package. It was only after a few days when I realised that the toll package would have added an extra $168 to my trip. I spent $12 in tolls the whole 2 weeks I was there. This made me angry that Budget are conning people and misleading them. All these issues means I will never use Budget again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
MIAMI, US - Reviewed by KENT - 25 February 2020
" The car was brand new, but the car wasn't checked. It still had the mats in the boot and it was covered in pen which I assume were delivery notes on the windows and bonnet. The entertainment system seemed floored (the speakers didn't appear to work), if not, in a week I couldn't work out how to use it and I worked out my latest 2 new cars in 5 minutes. Finally, collection of the car was appalling, about 90 minutes. When I left for home, the queue was double. "
" The car was brand new, but the car wasn't checked. It still had the mats in the boot and it was covered in pen which I assume were delivery notes on the windows and bonnet. The entertainment system seemed floored (the speakers didn't appear to work), if not, in a week I couldn't work out how to use it and I worked out my latest 2 new cars in 5 minutes. Finally, collection of the car was appalling, about 90 minutes. When I left for home, the queue was double. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by SANDEEP - 25 February 2020
" Smooth and easy "
" The car's Bluetooth was not working , else the experience was flowless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ANDREW - 25 February 2020
" Very poor by budget "
" Charged for petrol when full to full . Also took 1.5 hours queuing to get a car "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by FABRICE-MARC - 24 February 2020
" cheaper than other options but might reconsider budget in the US "
" budget is fine in Europe but in Miami International Airport it has been a nightmare : 90 mins to get to the counter because the it was understaffed! Car was not impeccable and no one at the counter or later in the car par ever mentioned it. attendants in the pick up / drop off station do not greet you you only get commands ( licence) and 'good to go' in the end. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by JOHN - 24 February 2020
" See above comments, apart from the additional insurance charge I was quite happy with the service and the vehicle provided. "
" I was rather annoyed to find that I had to pay for additional insurance once I arrived to collect the car from the supplier despite having paid for the highest option on your website! I also found that the girl on the desk had very little knowledge of the car they were providing, we were provided with a portable satnav which had paid for only to find the car was equipped with a built in satnav which was far superior ! I've yet to receive my credit card bill so I don't know how much extra I had been charged by the supplier for the additional insurance! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DAVID - 22 February 2020
" overall very good, bit slow at the counter on pickup but otherwise very happy "
" all good, pleased with the car, Prius hybrid, was just right for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by STEVE - 21 February 2020
" Easy booking, pickup and drop off where very easy all cover included no need to pay extra when picking up "
" Very easy pickup and drop of at Logan airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 21 February 2020
" Very distressing at the airport. As the outcome is yet to be resolved, I can't give a higher score to Auto Europe, but I have been very satisfied so far. The problems seem to lie entirely with Budget. "
" They were appalling. No cars available at Los Angeles airport unless we paid for an upgrade. This seemed like a con. Front desk agent ignorant. The car they eventually found was full of rubbish in the centre console Although we had paid in full months before they charged the full amount to my credit card without approval. They were totally dishonest in my opinion and I will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by NICHOLAS - 19 February 2020
" First class "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by ANDREW - 17 February 2020
" AE Europe always include insurance "
" Not all states include insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 15 February 2020
" Online booking very easy and efficient. "
" Problems with the pick up as their automatic system can only process rentals up to 28days and the paperwork to make the manual addition wasn't immediately available. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ROBERT - 14 February 2020
" Car was OK except seats had some stains which looked as though they hadn't fully responded to cleaning. Also sill on driver's side was loose. "
" No problems. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by EDUARDO - 10 February 2020
" My reservation number was available to Budget and it had all insurances I had included, so as far as AE, I have no complains at all. "
" It was the only company with about 20 people waiting inline when I arrived. About 1 hour wait. The rest of the companies were about empty, or at least people get in and out to get the cars very much faster. Apparently they ran out of cars and on top of that, what bothers me most is usual aggressive push towards selling you insurances and tolls and so on. This did not happen to me because I had all insurances already included, but I did not like how they push. This has been the way for almost ever, however, I did not notice that kind of aggressive selling attitude from Alamo last times I rented a car. So I will keep that in mind about Budget. The car I received was mini SUV which was of greater category of what I had hired because they did not have any intermediate car available and it had long mileage, but I had absolutely no problem with it. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by HUGH - 08 February 2020
" No comment "
" I would be happy to tell you about my trip on arrival at the hire area there was the usual que for service and the line was talking a long time but this is terminal B orlando got to the desk agent done the paperwork no problem he then said i will go and get you car he then walks to the other end of the desk and he is talking to other agents and on the phone this goes on for 15/20 minutes when he comes back he asked me if i would take a4×4 i said yes he told me it was a Ford Edge i say yeshe then told that the car was in termial A so i go to termial A and find a Ford Focus in the bay(no Ford Edge ) i then go to the kiosk on the floor and join the line for about20 minutes to speak to the agent who tells me i CAN NOT have yhe Ford Focus after some more phone calls and 2way radio callshe asks me if i will take a van again i say yes he does the paperwork all of this has taken 25/30minutes as get to the van i find it is already loaded with luggage and a family i now return to the kiosk where i find 8/10 people waiting to be seen i explain to them what is happening and ae soon as the agent is free i go to the agent who then asked me would i go to termial B to which i reply no asi had already come from B he then says wait i will get you a car after several converstations on the 2 way radio and phone over about 15/20 minutes i then get the paper work done yet again and finally on my way what an experince it was a complete shambles the do not have the cars or the staff to service their customers .on returning the car one person to check the cars back again a20/25 min wait not good enough "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 9
DALLAS, US - Reviewed by BEN - 06 February 2020
" Simple and efficient booking procedure. "
" Friendly staff - long wait at the desk to hire the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBIN - 06 February 2020
" Not good at all. "
" Very poor. Will not use them again "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 2
SARASOTA, US - Reviewed by GEOFFREY - 06 February 2020
" A vert satisfied customer. Great value. "
" Very happt ot receive a complimentary upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE CANAVERAL, US - Reviewed by STANLEY - 06 February 2020
" Nice friendly and informative staff "
" Easy pick up from port canaverel, mini bus collected as from terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by GARRY - 06 February 2020
" The standards of car rental in New York are nowhere near the standards I have come to expect from Lad Vegas and Florida. This is the second car rental I have made in New York and both tomes I have been unhappy with the car "
" The car was dirty, and had a very worn drivers seat. the bodywork and particularly the boot lid was marked, and worst of all within a few miles of driving the 'Maintenence' Light came on and stayed on for the entire rental. clearly the car had been due a service and this had been overlooked by Budget "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEXANDER - 06 February 2020
" I appreciate this problem is not of your making , but you should know about our experience if you are continuing to deal with this supplier. "
" I had requested a small suv . They were unable to supply one and provided a large suv a Nissan Pathfinder. I appreciate that this was an upgrade but the vehicle was to big. My wife and I are in our seventies and found it hard to get into the vehicle as it was much higher than our own suv . It was also difficult to park. It was all they could offer. I was also pressured to take out additional insurance and the agent was clearly not pleased when I refused. Perhaps this was behind there lack of cooperation in finding a suitable vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JOHN - 04 February 2020
" very Straightforward way to rent a car - can't fault the experience. "
" Very impressed by all aspects of this rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by DR FLAVIA - 03 February 2020
" Car good. Service terrible!! "
" Taken an extra 10 pounds of my card with no explanation nor given any check out information when we returned the car. Not impressed with the miserable staff!! Please refund the money!! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
SCOTTSDALE, US - Reviewed by CATHERINE - 02 February 2020
" Very efficient with helpful staff. I would just complain that I was given an out of date address from which to collect the car. That could have been disastrous "
" Fine but please see complaint below "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MARSHALL - 02 February 2020
" Auto Europe are fine. Budget's car seat was aweful. "
" Kia Sorrento had most uncomfortable seats I have ever experienced. Lack of lumbar support has really hurt my back. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PETER - 01 February 2020
" See above "
" Waited 1.5 hrs in queue after 10 hr flight not enough staff not good. Sat nav provided was not updated and in poor condition. It took us the long round to hotel at night no good. Staff loaded my credit card with a load of extras that were not necessary eg toll charges for auto pay and in reality we incurred very little tolls but took another 100 dollers of me in prepayment charges which were not needed. Would not use again its a big con "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 31 January 2020
" See above comments "
" 90 minutes que to collect car & ridiculous toll pass charge "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHRISTOPHER - 28 January 2020
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 27 January 2020
" As above with budget "
" Despite having previously booked there was utter confusion at the budget desk when we arrived. They had no cars ready for collection, and after a long haul flight, unacceptable. When we received the keys the car was filthy and the engine bonnet still warm. Obviously the car had just been delivered back at the pick up point. I complained and received a change of car which was still dirty but the range of scratches was alarming. I had to get the girl to check it over before I drove away. The counter staff tried to sell me more insurance telling me I was not fully covered, which according to your booking form I was. My experience this time round was highly unacceptable and I doubt if I would ever book again via budget, whilst at the same time I would have great reservations about booking via auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FORT MYERS, US - Reviewed by JOHN - 27 January 2020
" Auto Europe was fine "
" The car and service was great. The problem was the extremely long wait of one hour at the counter. Not enough counter staff. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PAUL - 27 January 2020
" Good price with Auto Europe, easy to book and easy to cancel if needed. "
" Be careful when refuelling and returning the vehicle, do not rely on the fuel gauge but go into the actual fuel tank settings otherwise you'll be stung heavily for getting it wrong ! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 27 January 2020
" Definitely use again "
" Great process, nice and easy. Everything was arranged and ready. Counter staff were great, very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 26 January 2020
" I took out the full insurance in England and then I was charged again for the same things. I would like this refunded please. "
" I took out the full insurance in England and then I was charged again for the same things. I would like this refunded please. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DONALD - 26 January 2020
" The staff in the garage office had previously accepted my Fastbreak although not linked to voucher for my first booking and totally declined it for my second booking. The waiting line in the airport was worse than immigration! More than an hour!! "
" Found it very difficult to return a previous rental and take out the same vehicle on a new booking ie. keep the car "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by VINCENT - 25 January 2020
" Have rented with Dollar and Alamo, but this was the first with Budget and we were not impressed. "
" After paperwork at counter was told to go outside to concourse to wait for car which would take approx 5-10mins. Waited over 30 mins, but no car was delivered. Went back into counter to complain - staff found another vehicle for us. We noticed that other people were also kept waiting for their car (a couple told us that they had been waiting for nearly an hour and had they not complained they probably would have waited even longer!). This was unacceptable. Staff who were on the concourse were not helpful and we were just told to wait. We got so fed up that we had to grab someone from Avis who offered assistance! "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOZEMAN, US - Reviewed by JACQUELINE - 25 January 2020
" Auto Europe OK, Budget not so much! "
" The vehicle provided was a Jeep Wrangler which I feel did not meet the criteria of a medium sized SUV as booked. The luggage space was very limited and it was not possible to accommodate our ski bag without it overhanging into the driver space. It was also very difficult to get in and out of the car and the headlights were rubbish and it was very difficult to see when driving at night. We asked for a different vehicle but this was refused. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TAMPA, US - Reviewed by PAUL - 21 January 2020
" BOOKING WAS SIMPLE, NO HIDDEN EXTRAS, VERY GOOD PRICE. "
" THE COLLECTION WAS QUICK AND EFFICIENT. THE BUDGET REPRESENTATIVE WAS POLITE AND EFFICIENT. HE EXPLAINED THE OPTIONS AND DID NOT TRY TO BULLY US INTO EXTRAS, UPGRADES, ADDITIONAL INSURANCE WHICH IS OFTEN THE CASE AND VERY ANNOYING AFTER A LONG FLIGHT. ALSO UPGRADED THE CAR FOC. RETURN WAS EQUALLY AS EASY AND STRESS FREE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BRIAN - 15 January 2020
" Used you before, easy to arrange on-line, competitive, will be checking with you later this year for my next trip to USA. "
" Good experience all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DONALD - 13 January 2020
" Good cars - staff not so good (understandable given their job) - Manager a waste of time! "
" waited in queue for more than an hour "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEVEN - 13 January 2020
" overall experience at orlando airport was poor "
" Took over 2 hours to be served at counter by budget, 13 terminals only 3 members of staff. I seemed to of occurred 300 pounds of additional charges taking away sat nav and fuel. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by SUE - 13 January 2020
" Once allocated my car and after changing to a new Toll Pass tariff I was extremely pleased with the car and especially with thr ease of returning it. "
" Few problems at the start because when I went to the bay where my car should have been it wasn't there. I had to go find help and had to wait for a replacement to be delivered. A very helpful young man st the car park desk sorted it for me. Your Toll Pass price is very confusing and extremely expensive. Luckily, I was able to swap to a different tariff that only charged me on the days I used it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 13 January 2020
" Prompt and professional "
" Man at budget desk asked me to sign paperwork to say my hire car insurance was being provided by auto Europe and not by budget. I found this to be very unusual. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by JOE - 11 January 2020
" Auto Europe very helpful on the fun and makes it easy to book. Budget are useless and don't care about sustained service and find it easy to lie rather than solve a problem. "
" Very very poor..I was lied to repeatedly just for them to charge me extra. Nobody can answer anything. They pass the buck. Charge for miscellaneous things and then lie about it. Say will refund then double charge. Not auto Europe's fault. Just budget. Advise people to take a picture of ya reading before take car back because we got lied to at that. They said they scanned it and that was true because there was zero way for this to be possible as I took the same car out again and didn't clock it in with anyone as I was in the parking lot from the furthest point and the person at the cash desk said that's fine. Also my recite said the tank was full. All in all I would tell anyway to run for the hills when it comes to budget. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by ERNEST - 11 January 2020
" Would use Budget and auto Europe again and recommend I both to friends. "
" Service was fast, friendly and efficient. The car however had a few issues. From day one it was reporting it needed service, the parking camera was unreliable and the wipers made a loud noise. The car was a fairly new Jetta so do not know why we had these issues. Reported issues at drop off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MIAMI, US - Reviewed by PATRYK - 11 January 2020
" Was not happy with Budget will never rent from them again, bunch of scammers/cheating their clients... "
" Was scammed into taking extra insurance spent 4 hours driving around sorting it out "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 11 January 2020
" Very smooth , from the booking process to the return of the car . "
" Due to the demand for vehicles at this peak time the car was not as clean as it might of been. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DALLAS, US - Reviewed by NAWAB - 10 January 2020
" Very good experience "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NEIL - 10 January 2020
" I had no problems with booking the car through auto Europe and will book again with them. "
" we had to wait 2 hrs to be seen at the car hire counter to do running out of the larger cars due to the time of year .....would of been more efficient to separate que for people with reservations for smaller cars which they had in to be seen quicker. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by ROCIO DEL PILAR - 10 January 2020
" I always use autoeurope as I always have had good experiences with them. The booking is straight forward and even contact them for anything they are helpful and sort anything. "
" The tried to charge me $50 a day for an upgrade, I said No thank you, I was happy with the car I booked, they kept pushing and in the end they said I could have it for a total of $101.79 for the whole period. And the contract stated estimated total charges $101.79 When I came to return the car they charged me $286.93 automatically which I didn't realised until the card had been charged. They are sharks, they tried to rip you off from the begging. Such a dishonest bunch of horrible people. I think they were trying to trick me from the beginning and in the end they found a way. I went back to their desk and the team leader OMAR said it was an automatic system charge and they would sort it out if I leave my email address and mobile number, obviously they haven't contacted me. I would not recommend BUDGET at all, it is a shame because the car was actually nice and we enjoyed having it. BUT the fact that you feel they are trying to rip you off at any cost, really put you off of rentals. I have sent this to the customer service team in Autoeurope too. Thanks, "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JANE - 10 January 2020
" Auto Europe were great - good value, transparency and efficiency. "
" The car broke down on Christmas Day and wouldn't start. I then spent 3 days trying to arrange a replacement car. They tried to get me to go to Burbank airport at 10pm to collect another. After much wrangling they delivered one to me at 1am! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by RICHARD - 08 January 2020
" Everything was excellent "
" Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEST PALM BEACH, US - Reviewed by JOHN - 08 January 2020
" Easy to book. I have no complaints. "
" No complaints. Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GORDON - 07 January 2020
" I found Auto Europe provided an excellent service. I'd be wary of hiring Budget again. Staff on the ground all very friendly though. "
" All was generally very good. The SUV although clean wasn't truly spotless but I get the quick turnaround required. On returning with a full tank of gas a massive 45 minutes airport queue meant the needle not quite at full so a $12 1.1 gallon charge was applied. Annoying as no fault of mine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by KEITH - 04 January 2020
" Experience was good but check-in staff unpleasant "
" Bad experience was when the car was returned. Staff responsible for checking vehicle rude, no thank you, no good day - nothing "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TAMPA, US - Reviewed by SURJIT - 04 January 2020
" generally good "
" Quite good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PETER - 04 January 2020
" Please let budget know what happened "
" Half way through the rental the car start displaying message "Check engine. Go to your dealership." Budget refused to exchange the car at our location and suggested to drive the car all the way to Orlando airport (2 hours from where we were staying) to check if there is another car available. I spent 4 days on the phone with budget and didn't get the problem solved...we had to drive a faulty car and be worried that it will stop any time. Terrible! Will never do business with budget again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by DHAVAL - 04 January 2020
" Unlikely to go with Budget again. "
" Unable to provide the correct vehicle (requested a saloon; provided with a pickup truck in New York City) which was completely impractical for city driving. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MAHMOUD - 03 January 2020
" Good "
" Long wait to be picked up by Budget bus from LAX airport. Fuel tank was no full when car was picked up. Damages on car body was not reported and I had to point them out on the form. But not all damages was noticed due to being night time "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PHOENIX, US - Reviewed by LYNNE - 02 January 2020
" No problems. "
" No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DOUGLAS - 31 December 2019
" Overall we had no issues with Auto Europe. "
" Good value and we pretty much got what we paid for. The car had quite a few scratches on it, but this was not an issue as we had full excess included. One irritation was that the car was missing the trunk shelf (or whatever you call it), which meant we couldn't leave anything in the trunk when it was unattended as it would not be adequately hidden. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MIAMI, US - Reviewed by MICHAEL - 24 December 2019
" Great car at reasonable rates but had to wait in queue too long when picking car up. "
" Too long to wait to pick car up as not enough staff on desk. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RICHARD - 24 December 2019
" Trouble-free throughout process, car rental as it should be. "
" Excellent efficient service and a very good price. No waiting in line on collection - perhaps I was just lucky at that time of day, but there was lots of counter space and staff around. Cannot fault any aspect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MICHAEL - 13 December 2019
" Good overall experience... "
" Good experience overall. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by GEOFFREY - 10 December 2019
" Very impressed "
" Free upgrade wa appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAN - 04 December 2019
" Always use Auto Europe for my hire car bookings. Quick and easy. Be back soon! "
" Everything fine, except the counterstaff, tried to upsell me to a bigger car, which when I refused, turned out to be the car they were giving me anyway! Not compaining about the free upgrade (to convenience Budget), but that they tried to sell it to me. I specifically asked if there were any surcharges or anything more to pay and was given a definite "No". Must admit I didn't take much notice of the form that was presented on a counter top screen and signed it. Only afterwards did I realise I had been charged $19.68 for "non-contract extras". Fool me for not taking my time and checking before signing, but not impressed at not having these "extra" explained to me, not being asked if I wanted them and being told a bare faced lie, that there were no extra charges. Apart from that the car was great, clean and a pleasure to drive. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRIS - 03 December 2019
" Very good value. "
" Long queue at the desk. I found it difficult to understand the agent and had lots of forms to sign that I did not really understand. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by PETER - 02 December 2019
" See above "
" Despite a voucher for a Focus we were given a Fiesta. They claim not to supply Focuses. They tried to sell me additional insurance and refused to recognise the additional payment made to cover any excess. On filling the car with petrol I found there was no filler cap, so had to buy one at a cost of $20. The queue to collect the car was 11/2 hours long. Sadly I found the experience unpleasant and the company untrustworthy. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MIAMI, US - Reviewed by RICHARD - 01 December 2019
" No further comments "
" The time spent at Budget counter queing was bad. Nearly one hour. This would stop me booking with Budget again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAN - 29 November 2019
" Everything fine "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GEORGE - 28 November 2019
" Always easy to use and value for money "
" Staff we very helpful at both pick-up and drop-off locations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JANE - 28 November 2019
" Please can you help me get to the bottom of the additional charges i have received. Has Autoeurope been advised of charges at any time? The charges are dated for a day when i was in the middle of a national park thus shouldn't have received any toll fees. When i handed the car back, the attendant said there were no additional charges so it cannot relate to this plus the date of the charge was prior to returning the car. "
" I was happy with the vehicle until i returned home to find i have been charged c. £10 by the Avis counter at my pick up station and a charge of c. £35 from "E tolls" however i am unaware of having passed through any toll thus haven't incurred any charges and have not received any documents to advise re toll charges or any further charges by Avis. I must now query this but, i thought, any charges to my credit card must be communicated to me prior to taking the money but i have received nothing! Does Autoeurope have details? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by JEREMY - 21 November 2019
" Everything worked OK from Auto Europe "
" Limited cars available, had to take Virginia registered car as only one available in Chicago. Inside of back window very dirty making it difficult to see through, night time pick up not good. Front tyre needed inflating with electronic message on dashboard. Car OK otherwise. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by STEPHEN - 21 November 2019
" B "
" N "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by CARL - 19 November 2019
" I am very disappointed that this company allows people to pay for the rental with a debit card when a credit card is needed to pick up the car. I can't even get my money refunded. Absolutely appalled as it left me stranded in seattle and contacting my family for an emergency ticket because I don't have a credit card. So I would like to say thank you for not even considering refunding it as a goodwill gesture on the occasion and I won't be using the service ever again. "
" The budget staff were perfectly fine. My issue is I was able to prepay for the entire rental with my debit card and I don't own a credit card so I wasnt able to use my reservation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by LIONEL - 17 November 2019
" Whole process very professional and enjoyable "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOSEPH - 13 November 2019
" When purchasing the car through auto Europe I was told I had purchased a car with 3 additional drivers and also with the premium insurance. Only to be told after an 9 hour flight that this wasn't the case and I just had a car with the basic insurance and no additional driver. The lady at the budget desk spoke with her supervisor who authorised as a good will to let me have the additional drivers. But I was made to feel that they were doing me a favour when I had already paid for it. This I feel wasn't budgets fault but Auto Europe's and I will not be using Auto Europe again. "
" When purchasing the car through auto Europe I was told I had purchased a car with 3 additional drivers and also with the premium insurance. Only to be told after an 9 hour flight that this wasn't the case and I just had a car with the basic insurance and no additional driver. The lady at the budget desk spoke with her supervisor who authorised as a good will to let me have the additional drivers. But I was made to feel that they were doing me a favour when I had already paid for it. This I feel wasn't budgets fault but Auto Europe's and I will not be using Auto Europe again. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by LAURENCE - 13 November 2019
" V goid "
" Loaded wrong car to start with as it was in the bay we were told to go to. Both being big silver SUV. Had to unload and start again. Apparently this happens all the time ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by ADRIAN - 11 November 2019
" Good price, but the car received was poorly maintained "
" The airport have no cars available on arrival and I had to wait for nearly two hours before cars were returned and were available. The car I eventually received had warning lights on the dash and it was 100% empty of oil so had to be returned half way through my rental - taking valuable time off my holiday. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by KELLY - 10 November 2019
" Very happy with process. "
" The price and drop off process were flawless. However, the ground staff at pick up were lazy and rude. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by DAVID - 10 November 2019
" I have used Auto Europe for the past few years to hire our holiday vehicle in Florida and will continue to do so "
" Although booked with Budget the car was actually provided by Avis - which was not a problem very efficient considering it was 12:30 at night when we arrived in Fort Myers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by JOSE - 09 November 2019
" great experience overall "
" easy rental, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JANICE - 09 November 2019
" Our experience with Auto Europe was excellent, comprehensive and clear information. Website very easy to use. "
" On pick-up staff member moaned about extra paperwork as our hire exceeded 28 days. Then recommended we hire an e-toll box. We agreed but the car she allocated to us did not have one. She then changed the car but failed to complete the extended hire paperwork aying it didn't really matter and that someone would phone us at the 28 day point. No-one did. At drop-off the staff member was disinterested and then after taking our copy of the agreement gave us someone else's receipt. Some days later three amounts were taken from our credit card account with no email/text to explain what the charges were for. All in all a very unprofessional organisation. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 07 November 2019
" Airport transportation next time !! Never again will I risk this experience in future. "
" We arrived on time after a long 18 hour journey, tired with 2 kids. 2 agents out of 10 kiosks took 45 minutes to deal with 2 customers before us. My booked 12 seater minibus was unavailable but had a 15 seater on the other side of the airport and required cleaning. Finally 90 minutes later we got our washed vehicle but not hovered. This was a terrible experience with Budget to start our holiday with a extremely tired family. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE CANAVERAL, US - Reviewed by DONALD - 05 November 2019
" Reasonable sized vehicle classed as a SUV "
" THE company to use in USA if your spouse is also driving as you are both included in insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JOHN - 05 November 2019
" Auto Europe very good. Budget customer services very poor "
" Please see my completed complaint with customer services "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by ROB - 04 November 2019
" T "
" Returned the car without full tank due to running late as a result of traffic issues in Phoenix Was charged $15 per gallon. Will never rent with Budget again as a matter of principal "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by PETER - 04 November 2019
" poor "
" The service at Philadelphia train station was very poor. We had asked and paid for a car with Sat Nav. The first car we were assured had the sat nav. It didn't, so I had to go back to the desk and ask again. He gave me a new set of keys assuring me that this had Nav. It didn't so I returned to the desk and the third car didn't have Nav. The staff member tried to fob me off with a smaller car, saying none of the cars had Sat Nav. We asked for a refund with the intention of finding another car supplier, but he 'managed' to find a portable Nav in a drawer. The whole experience was very frustrating taking almost an hour and the attitude of the staff was very poor, everything was too much trouble. The car we had, I was assured was full of fuel, but it wasn't. I didn't want an extra bill so I ensured it was full when I returned it at my expense. The car had a small amount of damage on the rear wheel arch, I was assured all damage had been noted but I'm not convinced. In all not a good experience "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTA ROSA, US - Reviewed by CHARLES - 04 November 2019
" Very good service, but I am surprised that when on the AE website and I wanted to choose Avis, it said GPS not available. That's why I chose Budget instead, because I was at least allowed to request a GPS (and indeed it was available). For navigating the large cities of California, a GPS is essential. Is is really correct that Hertz don't offer them? "
" Very good indeed. Only criticism is that car had a twisted seat belt, which they made little effort to fix, claiming it must be a manufacturing fault. Later on the first day I put it right myself in less than 5 minutes! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PITTSBURGH, US - Reviewed by JASON - 02 November 2019
" cost efficient good service, vehicle was clean and ticked all our requirements, shame about the counter staff when picking up the vehicle, was more interested in having a conversation with there colleague than making sure and explaining hire of vehicle. "
" cost efficient good service, vehicle was clean and ticked all our requirements, shame about the counter staff when picking up the vehicle, was more interested in having a conversation with there colleague than making sure and explaining hire of vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by PHILIP - 01 November 2019
" See above "
" The agent at Miami tried to rip us off for 90 dollars, until we complained at the rental centre. This charge was then removed. Also, they have us an old car just about to be retired, which we had to swap at Fort Myers airport as it developed a fault. The staff at Fort Myers Budget centre were extremely good and helpful. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 3
ISLIP, US - Reviewed by NELA - 01 November 2019
" This was excellent experience. l got upgraded car to the one l ordered. "
" just one bad thing: someone before me was smoking in the car. Besides this was excellent experience. l got upgraded car to l ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RICHARD - 31 October 2019
" Got new car which was a bonus so first to drive it. Overall very good and value for money compared to other rental agents. Will use again. "
" Good points. New car ready and prepared. Counter staff efficient and friendly no hard sell for extras but it was offered. Bad points. Queue to counter. Always a queue not enough counter staff on for multi arrivals at airport. Overall very good and value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GARRETT - 29 October 2019
" I rented a vehicle at Miami International Airport from October 18 > October 23, I made my reservation through Auto Europe (Voucher Number: UK4998138-1 / BUDGET reservation number 16483761GB0) and paid in full 141.32 GBP. On collecting the vehicle I agreed to pay for e-Toll Unlimited @ 11.99 USD per day having been misled by the representative that there was no other way to pay the toll! On returning the vehicle with a full tank of fuel my credit card was charged 192.01 USD. "
" I rented a vehicle at Miami International Airport from October 18 > October 23, I made my reservation through Auto Europe (Voucher Number: UK4998138-1 / BUDGET reservation number 16483761GB0) and paid in full 141.32 GBP. On collecting the vehicle I agreed to pay for e-Toll Unlimited @ 11.99 USD per day having been misled by the representative that there was no other way to pay the toll! On returning the vehicle with a full tank of fuel my credit card was charged 192.01 USD. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by JOHN - 27 October 2019
" Good vehicle just what needed. "
" Had to wait a while on collection but staff friendly and helpful. Had difficulty finding drop off in new york, need bigger sign! Staff on drop off again very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JULIE - 25 October 2019
" Other than the comments above, the whole experience was superb. Get your check-in right and and make clear the refueling policy and it would have been 10 out of 10 all the way!! "
" The desk was poorly managed in the airport terminal. We ended up being assisted by a representative from another car rental agency! We were also charged $26 for refuelling, but the tank was three quarters full when we returned it it and when we asked to the drop-off agent she said that wasn't a problem and that it was covered in our agreement. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHILADELPHIA, US - Reviewed by JAMES - 22 October 2019
" Auto Car fine, Rental Company terrible. "
" Terrible. Waited over 1 hr for a vehicle. What we received was in poor condition, unclean and in bad physical condition. It did not have sufficient trunk space as advertised as we were given a hybrid without a full trunk. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by KARL - 22 October 2019
" To be honest it's the first time I've used Autoeurope and whilst I might use them again I might not use Budget, albeit they own pretty much all the other rental companies "
" After collecting the car I found out I was being charged for extras such as insurance cover, which is included in the original cost, and roadside assistance, neither of which were requested. I am now awaiting a repayment but if that doesn't happen in 2-3 days then I will want Autoeurope to chase for me "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BOSTON, US - Reviewed by ALEC - 21 October 2019
" Impressed with your service. In the past I have normally used one of two on-line brokers but lately they have proved expensive compared with dealing direct with local rental agencies. I will certainly try you again in the future. "
" Free upgrade to small SUV. Speedy pickup and drop-off. Only difficulty caused by the sheer size of the Boston airport car rental area, nothing to do with Budget. Car was in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTYN - 21 October 2019
" All good apart from the scam with regard to the overcharge!!! "
" I was mistakenly charged an extra $253.22 in error fo 23days @$9.95 for "personal accident and effects"? Which i never sanctioned at point of sale. Please can you get a credit from Budget for this overcharge. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OKLAHOMA CITY, US - Reviewed by ALISON - 20 October 2019
" All good and very good value. "
" Apart from queue because we collected towards end of the working day, all was good. I expected given it was an airport located Budget desk that there would've been more than one person in. However worker was very efficient when it came to our turn. Collection and drop off was really smooth. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by STANISLAW - 20 October 2019
" Auto Europe online ordering is very good but The reality is you are stuck with the rental vendor when you are picking up the car. The time diff to la and Europe and the fact you have to wait a long time in the que at the vendors location auto Europe can do nothing to improve . But your ordering experience is very good. Get me a refund for the upgrade for my troubles then you would be excellent. "
" Car of the type ordered / requested was not available. Non with built in gps. Only one available if I upgraded which I had no option but to agree to. Once shown to the car although washed it was still dirty , obviously turned around very quickly. I noted this on the paperwork. It was down to me to note any damage on acceptance. No one from the company walked around the car with me which was poor. The Mazda 9 was very expensive. For what is was plus the gps kept on freezing which was the booted by pulling the sd card out and back in. All in all not what I was expecting . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CLEARWATER, US - Reviewed by DAVID - 20 October 2019
" No issues with website of value for money "
" Budget provided a great service - unfortunately Auto-Europe gave wrong pick-up information for the location which moved 18 months ago. Luckily the new location was within a couple of miles "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by STUART - 19 October 2019
" Feel very let down. "
" I never got the car. They wouldn't accept my debit card. The lady at reception was very helpful and organized another car from a local rental firm. She was a star. Can I get a refund? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by BENJAMIN - 19 October 2019
" Added extra charges without explaining what they were and just said sign the sheet "
" Added extra charges without explaining what they were and just said sign the sheet! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ALAN - 18 October 2019
" Easy to book. Car was not of expected standard. "
" Car was in extremely poor condition in terms of bodywork. Clearly had been in a severe hailstorm leaving the entire bodywork dented with golf ball sized dents. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by SHARON - 17 October 2019
" All good "
" All ok apart from additional insurance charge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by CHRISTOPHER - 16 October 2019
" We have always love AutoEurope, we use you everywhere we go. "
" Budget is friendly, and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by GUY - 14 October 2019
" Easy to book. Lowest price. "
" Quick and easy. Good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 14 October 2019
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEAN - 13 October 2019
" No happy thigh counter staff pushing extras on that were not needed and over charging for re fuelling. "
" tried to charge an extra $131 when picking up then charged then charged $45 for half a tank of fuel worth $20. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by MARK - 12 October 2019
" Q "
" Q "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 12 October 2019
" I have no complaints about auto Europe and would definitely use them again. "
" The external body panels of the car were full of dents and marks, so much so that I took photos of the damage and reported to the person at the exit barrier, who completed a damage report. The front passenger seat was in a disgusting state with a large white stain. I can honestly say that this rental car was in the worst condition of all vehicles I have ever rented. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JUNE - 12 October 2019
" Car was scratched in lots of places and I had to insist that it was noted on my rental agreement as they said it did not matter. I did not want to be accused of any damage on return of vehicle. "
" Pleasant counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANFORD, US - Reviewed by MICHAEL - 09 October 2019
" All good absolutely no issues experience. "
" Simple, straight forward pick up and drop off. Car was perfect just a slightly damaged rear wheel and a hole in rear bumper but these had no impact on drive ability "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by YASSER - 08 October 2019
" i didn't really have any issue with my autoeaurope part of the service "
" when i arrived, they said they didn't have a vehicle for me and i had to wait when i queried this they said they gave my vehicle away as i was late, my flight was delayed by about 3 hours. i said i provided my flight details, so they are aware of delays. i didn't receive a polite answer. then once i was allocated a car i was told to wait 5 minutes whilst it is cleaned which turned to at least 15 minutes and i was just ignored, so no point pursing a conversation with with that mindset. The car had a damaged bumper and undercarriage and one i left the airport i realised a dashboard display saying please take the car to the dealer for a service and the car heavy with the smell of smoke, which with my lung condition meant it wasn't a pleasant experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by RICHARD - 08 October 2019
" As above "
" No hard sell at the Manhattan office not that it was needed as I'd already decided to purchase the one additional insurance, no issues so far, just have to wait for the toll bills to come through. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARRY - 08 October 2019
" Good. "
" Helpful counter staff and quick easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 07 October 2019
" The car was wonderful the after care is a disgrace. Being charged 343.08 dollars for extra drivers when it clearly states on the rental agreement that they were included. "
" When I returned the car I was later deducted an extra 343.08 dollars for extra drivers when the rental voucher clearly stated all extra drivers over 25 were included in the rental and the woman at the check in desk confirmed it. I have contacted budget but they are refusing to refund the money. I have written a complaint to yourselves and am still waiting for a reply. I won't be using budget or yourselves again if this is the way they treat there customers. Regards David Watt I look forward to your reply "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by DAVID - 07 October 2019
" Excellent service. Very helpful in changing the booking when the BA strikes messed up my plans. Very polite communications "
" The only significant downside was a very long wait for a shuttle from the airport to the pick up point. Every other company had van after van but nothing from Budget. Eventually an Avis van took us - seems Avis and Budget are in same ownership and their pick up shared a site. If there was a problem with the Budget vans, this Avis pick up could have been done 20 minutes sooner "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GILLIAN - 06 October 2019
" Satisfied apart from the above issue "
" We felt under pressure to purchase additional protection to cover flat tyre or breakdowns We believed we already had such cover by purchasing the extended cdw excess cover on booking We were told that this was not the case on site . Very disappointed as we had not budgeted for this extra $108 "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 06 October 2019
" Very satisfied with Auto Europe but not with Budget. "
" Got a puncture on a Sunday afternoon & discovered there was no spare wheel but a liquid repair kit which after carrying out instructions failed to work. Phoned 24 hr helpline & spoke to a woman who was not very helpful & could only advise that we wait to be collected & taken to where she said was the nearest Budget collection point in Jacksonville some 135 miles away which was incorrect. Luckily I new a friend who lived nearby who came to our rescue & picked us up & took the punctured tyre to the nearest Wallmart to be repaired, which we paid for. Obviously with more driving to do on our holiday I couldn`t take the risk of driving too far with no spare wheel or repair kit so the following day I got through to Budget at Orlando Airport who advised me to drive to Ocala airport which was quite near & change to another vehicle which was slightly inferior but at least had a spare wheel. I hope you will re emburse me something as a sign of goodwill & I sincerely hope you will change your policy & change from repair kits to carrying a spare wheel because if I had been a woman on my own in the middle of nowhere it could have led to serious consequences. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BOSTON, US - Reviewed by CLEMENT - 06 October 2019
" I would recommend auto Europe but with the reservations I have already stated. "
" The car was fine and the overall rental worked out well. However the counter person I dealt withat Logan airport was very abrupt and not at all helpful. When I asked a question I was told she had already told me that and repeated her previous gabble. Finaly I had paid extra to have the full insurance package and did not expect any further costs on pick up but the abrupt young lady informed me I had no roadside assistance or personal cover. I took out the roadside cover but declined the personal cover. I would like to have been aware that these were available options when taking out the rental agreement. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 04 October 2019
" Definitely book again "
" Not very happy member of staff when I picked up the car but car itself and the ease to drop it off were very good "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMON - 04 October 2019
" Good value and happy with the vehicle "
" On pickup there was no car in the alocated parking space. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by SEAN - 02 October 2019
" I felt pressured into purchasing extra insurance on collection..... bad. Didn't offer refund on GPS unit I didn't use.....really bad "
" booked gps device as an extra because car I choose didn't have this as standard. when I collected car it had gps built in, wouldn't issue a refund on GPS unit it didn't need.....! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by RICHARD - 01 October 2019
" Good experience generally "
" Would have preferred an American car but got a Japanese one "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by RAY - 01 October 2019
" We just made it to the counter prior to the 2 hour delay window closing due to the late departure of our flight, as we were boarded it was not possible to inform Autoeurope of the delay to our arrival in Boston. Not sure how rigid the 2 hour window is with Car rental companies. "
" First car offered had a flat tyre and was poorly cleaned. 2nd car was cleaner but have had cleaner rental cars from Budget. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TAMPA, US - Reviewed by DAVID - 01 October 2019
" Efficient "
" That checking took over 30minutes. There was no one's to explain the car and we're totally disinterested. The car was damaged. Check in was worse. Over half an hour and the receipt could not be printed. I had to go upstairs and wait again to obtain a receipt. No care for the paying customer. Car was great, staff terrible "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DETROIT, US - Reviewed by ALAN - 01 October 2019
" From picking up the car to returning it, the whole experience was excellent. "
" Car was recommended by counter staff and turned out to be excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEVEN - 30 September 2019
" apart from the delays both in collection and drop off it was fine although we did get " Extorted " with further Insurance fees that were not explained when pre booking was done "
" the delay in picking up the vehicle was awful considering it was pre booked due to Budget having very few staff available in their office , the drop of was confusing as noone was about to give information as to what to do !! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
HYANNIS, US - Reviewed by TERRY - 29 September 2019
" The same as my previous comments "
" I had to pick up car a day later than planned due to a family problem the desk clerk initially refused my booking saying as I had not turned up on the right day my booking had been cancelled but was offered another car at an inflated price only when I approached another dealership did he make the phone call to enable the original booking to be honoured "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEVEN - 29 September 2019
" I have no complaints about Auto Europe you were efficient with the booking and having good ehicle and insurance value options including the option to pay deposit. I would highly recommend Auto Europe. "
" up on arrival to Orlando we arrived at the Budget desk where there was a que which can be expected as it is a busy time, however to wait 2 and a half hours for a vehicle after a flight of 8 hours was not acceptable. When we checked in we were told they had ran out of the category car I had booked and tried to give us a car of a lesser category, as I explained we needed a 7 seater mini van as there were 5 adults and a 3 yr old child. we asked for an upgrade but they said no to this option. then they allocated us a car and then gave it to some one else who arrived after us. when we finally got the vehicle after over 2 hours we went to where it was parked to find the car had not ben washed nor had it been cleaned out as they just wanted us gone, I complained but to no avail as there were no other vehicles available, totally disgruntled. We felt that they did not go out of their way to offer up an upgrade or find a vehicle quicker, as I said Budget new we were coming and the car should have been allocated for the time we arrived. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PHILADELPHIA, US - Reviewed by CAMILLA - 28 September 2019
" By far the best value and a simple booking process. The comprehensive explanation of what is included and excluded was better than other comparison sites we looked at. "
" The car was not clean inside or out. It had recently been sprayed with water but not wiped down. There was a significant food spillage stain on the back seat which I didn't notice until we had reached our destination. I cleaned it myself as it was unsightly and I was carrying passengers. In every other way we were very happy, from the friendly and knowledgeable transfer bus drivers to the perfect vehicle for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by CHARLES - 26 September 2019
" OK "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
RALEIGH, US - Reviewed by ANTHONY - 25 September 2019
" Would use Auto Europe again but not Budget. Thoroughly disappointing experience. "
" Not impressed. One of the longest waits I've ever experienced in renting a car. The counter staff continually stopped what they were doing to resolve each other's issues. As a result there were at least 6 people who waited over 45 minutes. Not good enough. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BOSTON, US - Reviewed by PETER - 23 September 2019
" Efficient and a good car, just satnav advice please "
" The Counter Staff was very efficient polite and helpful. My only observation was that I pre booked a GPS, not knowing that there was a satnav installed in the car. I believe that the counter staff should have advised me of this instead of giving me the GPS. However when I returned the car I asked if anything could be done about the payment for the GPS, the staff on the desk removed it without question; thank you. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by DAVID - 23 September 2019
" No problems "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by PHILIP - 23 September 2019
" Not bad overall "
" Car was a bit old and delapadated. Pick up staff a bit brusque. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SANFORD, US - Reviewed by ANDREA - 23 September 2019
" Was ok easy to find in the airport but would prefer the drop off to be checked so you can prob you have not done any damage "
" The first car booked to us had a scratch and a big dint in the side and no one advised us of this we noticed this when we went to get in car, I did go back in to reception and advised the guy this and he just put a circle were I advised the damage was. I was not happy to take this vehicle so changed for another which was fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 4
BOSTON, US - Reviewed by THOMAS - 23 September 2019
" Good exp, would use again "
" Only two staff on with about 20 people waiting in line, took me about 50 minutes to get my car. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by IAN - 23 September 2019
" Auto Europe booking was fine with no issues "
" The counter assistant didn't really seem to know what he was doing and he wouldn't let us upgrade the car. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ALAN - 23 September 2019
" Have already recommended your company to our niece. "
" Staff member recommended upgrade to more fuel efficient car as we were going to a lot of mileage. Very grateful. Cut cost in half. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by ARCHIE - 22 September 2019
" booked a full size car but was given an SUV, so no real complaints. "
" At the pick up counter the Budget representitive told me to bring the car back full of fuel. I told he that a tank of fuel was included in the rental, she did not seem too satisfied. However at drop ioff with a near empty tank i was told that there were no additional charges. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by ASHLEY - 22 September 2019
" See comments above. "
" We tried to extend our hire by 24 hours as British Airways cancelled our flight and we had to fly a day late. Budget stated we would have to pay $400 extra to do this! They blamed Auto Europe. When I called Auto Europe, they blamed Budget. We will not be using either company again. Clearly just trying to rip customer off. Disgusted. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by MOSESE - 21 September 2019
" Very good "
" Wonderful service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 21 September 2019
" Never had a proble before always use AutoEurope and always recommend to people that are looking for car rental when booking my villa to them and groups I am in. "
" Had to pay for Insurance on tyres, underbody of vehicle lady had also charged to bring vehicle back empty. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEXANDER - 21 September 2019
" other providers (eg: Dollar) seem to have friendlier staff and more recent cars. "
" the staff seem more interested in trying to sell upgrades, rather than service the customers. Obviously the commission on upselling must be very high... the check-in area needs a revamp and so does the IT system which is so slow they had to reboot it twice whislt I was completing the booking. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DENVER, US - Reviewed by ANDREW - 21 September 2019
" Car was a small or mini SUV jeep renegade and not as advertised as a SUV and had room barely for two medium sized suitcases. If this is what you expect then your site is misleading as I upgraded and paid extra for an SUV and could have saved money and had a car of the same size. "
" The car package i paid for included a full tank of gas and bring back empty but on pick up they insisted I had to bring back the car with a full tank or they would fill it up and charge me. This is not the contract i made with you. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SANFORD, US - Reviewed by RALPH - 21 September 2019
" No hassle with this company, just follow their simple process & its painless "
" Very pleased with the car & service, wouldnt hesitate to use Budget again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PAUL - 21 September 2019
" I was sold additional drivers and a free rank of petrol by Auto Europe. Budget included additional drivers as part of their package and so this wasn't required. They did not honour the free rank of fuel and told me when I picked the car up that I would be charged extra if I did not return it with a full tank of fuel. "
" Generally good but there was damage to the car when picked up that was not marked on the documentation "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by PHILIP - 19 September 2019
" Ordering the car online was simple but everything beyond the airport was not. Not a great experience overal "
" The collection and drop off process at the counter is so slow and painful. Not enough staff, everything takes such a long time. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JASON - 19 September 2019
" Auto Europe are very competitive and you can get a great deal. Their staff are always happy to explain details to you and give you piece of mind over any concerns. This was my first time driving in US, they made me ready on what to expect, thank you very very much Auto Europe. "
" Had to wait in line for nearly 2 hours at the airport, then the staff took an age to go through the paper work and find a car. All of the other car rental desks were empty except Budget. Car had >28000 miles, suspension creaked all the time, tyre pressure monitor complained a few times (due to changes in outside temp, not because of a puncture), car was hard to drive in a straight line most of the time, oil level was too low and reported just 8% left when handing car back. The rental car was used and it showed with the number of bumps and touch-up paint on the outside. Even the aircon had bad days and didn't make the car cool in the 33c temperatures. Not a good experience and I won't be using Budget again (I guess it's true, you get what you pay for!!) "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by ADRIAN - 18 September 2019
" Overall it was a good experience apart from the low fuel and the vehicle not being as clean as it could have been "
" Fuel tank wasnt quite full and also the vehicle was not as clean as it could have been "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALM SPRINGS, US - Reviewed by GORDON - 16 September 2019
" good service by everyone "
" check in lady was excellent and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by GARY - 13 September 2019
" Always use Auto Europe and this is the first issue "
" There were not enough staff . The car was shabby and not clean. Upon leaving the car park I noticed the Check Engine warning light on. The cruise control didn't work and 2 days in had to waste a day driving to a new budget location to swap the vehicle . The new car smelled of cigarette smoke "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 2
WASHINGTON DC, US - Reviewed by ROBERT - 13 September 2019
" Quality car at a very good price, bottom line great stuff "
" There was no run brought of what is where. As an overseas visitor it would have been told if it was gas or diesel. Where the lights were. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHERALINE - 09 September 2019
" Has above "
" After my holiday was over and I returned home. I found that Budget had taken £117 out off my account. After digging for two months. I found that I had signed for roadside assistance during picking the car up. During hiring the car online and at the pickup desk , I never asked or spoke about roadside assistance cover. I found that when I picked the car up in the USA. They asked me for the paperwork and then to sign for the car. They did try to sell me the usual extras. I declined the extras. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MIAMI, US - Reviewed by STEPHEN - 05 September 2019
" overall good "
" Budget had ran out of cars and were struggling to provide cars to customers waiting "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by BRIAN - 04 September 2019
" As above "
" Only been home a few days so waiting to see what charges will be applied to my credit card, there was a lot of confusion at desk as counter staff did not know what we had exactly booked and were very pushy for us to take extra insurance. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PHOENIX, US - Reviewed by PHILIP - 03 September 2019
" See 3 above "
" Despite the plusses there 2 big negatives - queuing time at Phoenix Airport (well over an hour and nedd to put car in for maintenance after 2 days. That said, the staff were great when you could manage to speak with one "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAMES - 03 September 2019
" Website was easy enough to use, it would be easier if you could compare like with like as all companies seem to offer slightly different things included or not. Also not easy to find out whether the hire car could be driven by a 21 year old (and excess payments required) - had to dig quite a lot to find an answer even though the initial search included the DOB for the younger driver. Would be helpful if this was stated up front, clearly. "
" On arrival the staff member tried to sell us upgraded roadside cover which was irritating after a long flight. We were allocated a car which wasn't in it's space when we went to collect it. A new car was quickly found but the paperwork was for another car - luckily I spotted this before we left the airport and got it updated. When we returned the car the member of staff was insistent that we needed to pay to refill the tank of fuel even though our deal included a free tank of fuel (and I had checked and double checked this on collection). It was quickly sorted but all in all meant dealing with Budget was unnecessarily complicated. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by ANDREW - 01 September 2019
" As above-nearly £700 spent for a poor service. All customers in the shop were calling the budget helpline who were of no assistance at all. And just kept fobbing everyone off. The helpline on the front door was flaking off so we had to hunt around for the right number. Still no joy in terms of help. We were stuck in the shop whilst elderly relatives were waiting for us, others had flights which they were missing!!! "
" I had to queue for nearly two hours in the heat (New York) no air con. In a long line because their was only one member of staff on duty who was brilliant. When we got the car I checked it over and found a huge screw in the tyre which the was missed by the person whose job it was to check over the car. He was next to useless! So we had to wait in line again for another car which was dirty when it arrived and needed a vacuum. Two hours into my drive and the lights came on for a vehicle maintenance, please return to your dealer. All in all very poor service I wont be recommending or using Budget again and would like some compensation which I doubt I will ever get. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by RICHARD - 30 August 2019
" Booking process was fine. Shame let down so badly by Budget. "
" Queued for 1 hour to be served. Car we ordered not available (full size SUV). Was offered smaller SUV (that had just been returned) which I rejected as not large enough. Eventually was given a large MPV and told to go to Newark airport and swap it there for the full-size SUV we ordered. Even then it had not been cleaned. Total time to get car we ordered was 5 hours, costing half a day of our annual family holiday. Absolutely shocking customer service and will never use Budget again. Considering claim against Budget for refund. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ALAN - 29 August 2019
" Not great. Budget already make a profit on my rental, why look to take more money from us on spurious terms. "
" Very disappointed that budget staff continue to pressurise customers to buy additional insurance. I took out additional insurance in The UK. Also, no help in explaining how the vehicle was to be driven, complicated starting system that took 20 minutes to work out. No explanation of the automatic toll system that we turned off at the first toll. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTLAND ME, US - Reviewed by ANN - 28 August 2019
" We had signed up for a car which was supposed to have 3 additional drivers and a tank of fuel. Budget did not have this on their system and would not allow the additional drivers but they did honour the tank of fuel. They said to take it up with you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MELFYN - 28 August 2019
" Great value, but Budget need to hire more counter staff "
" Not enough counter staff "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LIHUE, US - Reviewed by JUSTYNE - 25 August 2019
" Excellent service. Will use again. "
" Excellent customer service. Easy pick up of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ANTHONY - 23 August 2019
" I attempted to contact customer service 3 times during the vehicle hire to confirm both the additional charges noted on the receipt and how to use the toll system, each call lasted in excess of 30 mins with 1 exceeding 1 hour. Despite this I never got through to speak to a representative and remained in a queue until I hung up. "
" I was wary of paying additional fees to those agreed, despite repeatedly confirming that I would only have the one way drop off fee (+ any tolls used), I was charged an additional $88 for roadside assistance, that I did not need, when I returned the car "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by AARON - 20 August 2019
" I am about to poke around, because i am pretty sure i paid for a full tank of gas on the autoeurope site but then they said i didn't have it when i checked in. usually Autoeurope is really good. "
" Drop off was awful, they left 20 of us stranded until i went and found someone to check us in. He got us out of there, but he wasn't happy about having to do someone else's job (he pointed out the person who was supposed to be helping us, but wasn't). "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DAVID - 20 August 2019
" Competitively priced and easy "
" Horace at the collection desk was very helpful so made the whole process stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by SERGEY - 18 August 2019
" Everything went smoothly as expected. "
" Overall very good; prior damage to the vehicle (dent) was not mentioned on collection so had to call customer service to notify them. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NASHVILLE, US - Reviewed by GARY - 16 August 2019
" Great service "
" Extremely good service from the Nashville desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by SUKHVEER - 16 August 2019
" N/A "
" Very good experience ease of drop off was great no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVIDE - 14 August 2019
" Change wording of question 1,4 (should be experience) "
" Long wait at counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 14 August 2019
" Auto Europe was fine But Budget were shocking They didn't want to know about your voucher I even had to point out about extra drivers They wanted to charge for that as well Basically I had no choice "
" Arrived at dest handed over voucher Told I needed insurance cover I wasn't fully covered Said I was Told i had to take there cover because you don't or can't sell it They made it plan I had to take there insurance or I would be insured for car So I had to pay 268.79 extra "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by IAN - 14 August 2019
" If travelling to Florida again I would certainly use Auto Europe, but would maybe pay more and choose Hertz or Avis next time, to avoid the queue. "
" Arpart from queuing for over an hour at the desk to collect the car, everything about the hire was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PAUL - 14 August 2019
" No problems at all. Vehicle clean and excellent condition. Service was quick and polite. "
" Extremely quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 12 August 2019
" Would use again but only if efficency and accuracy is better "
" Took 45 mins to get to the counter. Then had to wait another 30 mins because car wasn't ready and had to be cleaned. Dents on vehicle when first inspected by ourselves but wasn't made aware of it from company. Middle row moved when car braked or went over speed hump at slow speed "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KONA, US - Reviewed by MARTIN - 11 August 2019
" Auto Europe gave no warning that Budget use high mileage vehicles which may not be well maintained. "
" High mileage car with dent on back bumper. This was not noted on vehicle description and had to find member of staff to inform them of damage. Once I had arrived at hotel I found the front number plate was hanging off by one screw. I had to use tape to stick it back up horizontal, and was concerned that it would fall off completely and would then be stopped by the police. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MIAMI, US - Reviewed by TIMOTHY - 11 August 2019
" I have used auto Europe in the past and could ever complain about their service. The service partners let's auto Europe down. "
" We were given a vehicle with damage on it. The car management light kept coming on stating an oil change was due. I had to pay double for this vehicle as not many others were available. I will not use Budget again for vehicle rental. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by MARK - 11 August 2019
" Waiting too long to pick up the car "
" It took over an hour waiting to pick up the car. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by ALBERT - 10 August 2019
" Not nice "
" Long wait lines. The ladie at the counter was not really nice at all. They try hard to sell whatever they can. Keep pushing in order to have an upgrade or to have more insurance. When declined she didn't like it. She said was giving one kind of car, then when picking it up was another different. Not a chance to have an exchange for a different model. Not pleased to work with them "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by WAYNE - 09 August 2019
" Overall experienced no issues during the rental however if car given had been in a better condition then my review score would have been higher. "
" Overall good experience however car was bumped, scratched and damaged on almost all panels, was not very clean and final bill was not clear as don't really know if this included all the tolls we used, however hoping that it did. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TAMPA, US - Reviewed by IAN - 09 August 2019
" No comment "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ARJ - 09 August 2019
" Everything is ok except the $300 that I hv to pay extra for what purpose I still don't understand "
" There is a 300$ that I have to pay extra which I don't understand why? So please check as Budget guy at the counter told me that I prepaid for everything but there is still $300 blocked from you guy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by CATHERINE - 08 August 2019
" The online autoeurope forms are easy to fill out, though there could be greater clarification on some of the questions but all in all a good experience. "
" We had arranged to pick up the car at 11, there was only one staff member on the pick up desk and a lot of customers. We were finally seen at just after 12. The experience of waiting was very poor, the office had no air conditioning which was horrendous as it was incredibly hot. The Budget process is very paper and labour intensive which didnt help the time delays. We were also offered personal insurance which I noticed other clients weren't, was this because we are British? We had requested GPS sat nav for the car and was informed that the car did not this and we would be refunded the daily charge, - Ive not seen this as of yet. The drop off at JFK was very strange we were greeted with a badly maintained lot - ie lots of broken glass on the floor, several mangled vehicles. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by MARK - 07 August 2019
" easy to deal with, although the desk tried to charge for extra drivers "
" slight damage to car on pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DENVER, US - Reviewed by KARTHIK - 07 August 2019
" I am disappointed with Autoeurope's oversight with my requirement of having an additional driver at no extra cost. "
" Reservation voucher from Auto Europe guaranteed including additional drivers at no extra cost. Budget, however, did not honour this, stating that such a provision was available only for spouses. This piece of information was missing in the reservation voucher, and I had to pay an additional $100 to include a friend as an additional driver. This appears to be a gross oversight on the part of Autoeurope. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 06 August 2019
" Very good. No problems "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 06 August 2019
" Excellent best price car hire. "
" Excellent service no pushy agents at desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 05 August 2019
" Auto Europe, great price simply and easy to book. "
" Flight was delayed, hired vehicle wasn't available, various unsuitable alternatives offered before being given an old and dirty vehicle. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ANDREW - 02 August 2019
" Auto Europe fine but the choice of Budget may need questioning. "
" Everything apart from the check in was great. Car was great. Drop off was smooth. Shuttle buses were good both ways. But the pick up process was a huge mess. Massive lines. Long wait. Rude staff (although really it was just cod they were overwhelmed). Need more staff and for someone to actually be overseeing things. There was no sign of a manager. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIMOTHY - 01 August 2019
" Terrible car ended up costing a fortune "
" They have taken an extra £322.20 off us with out warning or reason! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by JIGNESH - 31 July 2019
" Making a booking a d getting a vehicle and reporting problems was easy. But nothing was done a out the problems I had and autoeurope kept pointing me to budget. "
" I had problems with the vehicle but budget never contacted me to sort it out. I went 4 times and ended up having 4 different cars as they did not have the right vehicle for me. I wasted 4 days of my vacation tryi g to sort this out. Not impressed. Budget have suggested that autoeurope contact them to arrange for a refund due to all the problems I've had. As it was a prepaid they can not refund me directly. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CHARLESTON SC, US - Reviewed by KEITH - 30 July 2019
" Being so much cheaper than others, and even compared to direct with Budget, we were sceptical but found we had absolutely nothing to worry about. "
" This is how car hire should be. No hard sell at the counter, simple pick-up and drop-off and a very good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by ASGHAR - 30 July 2019
" AutoEurope prices are very good and all inclusive no hidden prices. "
" Great service and clean cars. Good Customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by NEETAI - 29 July 2019
" It was OK. Car was good "
" It took 20 minutes to pull the car out of the garage although I was the only person waiting to get a car... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW ORLEANS, US - Reviewed by MARC - 29 July 2019
" Please see above comments. "
" When we arrived at New Orleans Airport, we were told by Budget that although they had our pre-paid reservation through Autoeurope, they had no cars to give us. We then had to pay $100 for a taxi to our destination, and come back again the next day when they eventually did give us a car. I am still waiting to receive my $100 back from Budget and I have received no compensation for the 24 hours I paid for without a rental car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CHARLESTON SC, US - Reviewed by PETER - 29 July 2019
" How about a loyalty scheme for regular Auto Europe customers? "
" No real problems. Upgraded to larger vehicle, but without GPS. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INDIANAPOLIS, US - Reviewed by MANFRED - 28 July 2019
" Very efficient and smooth "
" Experience was expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 28 July 2019
" Good price and service, would use again. "
" Took a while to sort out the car, possibly because they were trying to sell extras which we didn't need or want. Tried to sell GPS and when we got the car it had it anyway. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PENSACOLA, US - Reviewed by NEIL - 28 July 2019
" Make sure booking form information is notified to the provider correctly in future "
" Overall efficient service apart from the counter team member didn't have it noted that fuel was included so I refilled on return "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FLAGSTAFF, US - Reviewed by MARK - 26 July 2019
" Absolutely fine "
" The first vehicle provided was faulty. The air conditioning was not working. This was not realised initially as early morning by the time we drove to the Grand Canyon from Flagstaff the engine was also making so worrying noises and the oil light came on. We had to waster effectively 3 hours taking the vehicle back to Flagstaff. Initially over the phone the budget staff member was not very helpful however when we returned he was and had an upgraded vehicle for us which was excellent. Nissan Armada. Ultimately the Oil change light came on two days before we returned the car but that was fine when I had checked what the warning light meant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by DANIEL - 25 July 2019
" Yes just said good experience overall and good upgrade "
" All went well - good upgrade and no fuss at check out - will use again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 25 July 2019
" Everything straight forward just the desk staff at budget "
" Desk staff were more concerned with talking to their colleagues that attending to customers "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 24 July 2019
" travelled everywhere with the car ( 7 seater )great value "
" excellent service at the reception desk and very cheap rental,the car was top quality and very spacious for our family of five had no problems with the car and would recommend very highly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RHONA - 24 July 2019
" Booking process was easy with Auto Europe and got an excellent deal including a tank of petrol. Dealing with Budget wasn't quite so easy but would probably use again if the same deal was available. "
" Vehicle was a good price. Had a long wait in a line at the counter to pick up the vehicle (40 mins) Car was nice but not what I ordered. I had ordered a 4 door vehicle but was given a 2 door vehicle and didn't know it was different until I went out to the garage to get it. Was too tired after travelling for 20 hours to complain so just took it. It was a nice vehicle, clean and not too many scrapes. Drop off was clearly signposted but very busy with not many staff available to deal with the return so we had to wait. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by GRAHAM - 24 July 2019
" Always been very impressed by Auto Europes service and prices. "
" Have used Auto Europe for many years and Budget. Found l had been charged for a roadside assistance insurance l clearly did not ask for. Was eventually resolved at the airport when handing car back. Very disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 24 July 2019
" Definitely use Auto Europe again "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by IAIN - 23 July 2019
" From pick up to drop off ten out of ten! "
" This was the best value for money car hire and overall experience I have ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 23 July 2019
" Would definitely use budget again. Had good car,no problems what so ever with it. Good price too "
" Had easy pick up just what you want coming of a plane journey from Scotland,lady very nice and friendly,wanted upgrade which she sorted in a minute "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ROBERT - 23 July 2019
" Simple and effective pick up JFK and drop off at Boston. Have told my son to give you a try. Will use you again. "
" Pick up at JFK simple and was enhanced by the attention of the lady on the desk (Apologies I have forgotten her name - iesah)? She provided excellent customer service to my wife and I starting our trip around long island and cape cod. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 22 July 2019
" Straightforward process and everything as expected. "
" Very quick and easy to use "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by NAVARATNAM - 22 July 2019
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JOHN - 22 July 2019
" My flight was delayed and I phoned Auto Europe to notify them that I would be late picking up my car from San Francisco. They were not very helpful as all they did was give me a phone number for the car hire company in America for me to ring them. As my contract was with Auto Europe I could reasonably expect them to do that. It was 4am in America and no one answered the phone so I did not know whether they would save my car for my late arrival, as it states that you must notify them. As it was an 11 hour flight I had no further opportunity to phone them. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by MATTHEW - 22 July 2019
" A very simple booking process and very competitive... what more could you ask for ? Excellent "
" A painless experience... and thankfully no pushy extra sales from counter staff... no issues whatsoever... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by FIONA - 22 July 2019
" Staff were courteous and the process was fast. "
" All went smoothly - no problems and staff were courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by ANDREW - 21 July 2019
" Seamless pickup and drop-off. Some confusion about the Fuel Policy and whether it was Full-Full or Full-Empty, as the Booking details were different to the T&Cs. Bit of a stretch to categorise Budget as 'On Airport', since a shuttle bus ride was required both ways, but not technically incorrect as the airport area at Denver is VERY large! "
" Seamless pickup and drop-off. Some confusion about the Fuel Policy and whether it was Full-Full or Full-Empty, as the Booking details were different to the T&Cs. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DENVER, US - Reviewed by STUART - 21 July 2019
" I always use Auto Europe for my US car hire as the voucher system, with everything paid up front, makes the collection process so much easier and hassle free. Just what you need after an 11 hour flight. "
" It was absolute bedlam at the counter when we arrived. Our level of car was unavailable so we were upgraded. However, because they were so busy, it looked like our vehicle had literally just been dropped off as it hadn't been cleaned. The staff were doing their best and I was extremely tired after a long flight, so I took it anyway. I did my own checks the next morning, to make sure all fluid levels were as they should be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by STEVEN - 21 July 2019
" See above "
" We had prepaid and ordered an SUV with GPS. After a 14 hour journey, we waited an hour to get an appropriate car. The Budget rep started well, but could not find a GPS which worked, or had the appropriate fitting. Only after I eventually demanded the manager ( who was hovering in the background) do something was the matter rectified and we were given a bigger SUV with integrated GPS. In 2019, having cars' integrated GPS disabled in order to make more money from customers by charging them extra for separate GPS devices ( which don't work or are unavailable) is completely unacceptable. After 14 hours of travelling with children, I should not have to wait for an hour for a car which we had prepaid and preordered with GPS. Auto Europe needs to make this clearer to car hire companies. After an hour of patience, I had to get very insistent and loud to get anybody to do anything! Not impressed. Will never use Budget again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAMES - 21 July 2019
" I have used Auto Europe many times and have recommended them to friends and family, who have enjoyed the same ease of booking and value for money that I enjoy. "
" Quick and easy pick-up and drop off. The make and model I booked was waiting for me and there was no hard sell to upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by GERARD - 20 July 2019
" Gh "
" We waited for 2 hours in line to get the car. Only 2 staff were on duty. Appalling service "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RORY - 19 July 2019
" Overall, very satisfied with the pricing and the service provided. "
" There was a fairly long wait at LAX for the Budget shuttle (numerous buses operated by every other leading rental company appeared before the first Budget bus). Other than that, they were fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HELEN - 18 July 2019
" AutoEurope needs to feedback to Budget about their dishonest sales practces and condition of car. "
" The area between driver and front passenger seats was sticky and not clean. I discovered upon return that I had been charged for roadside assistance even though I had not requested it and it hadn't been made clear to me. Was eventually refunded but delayed me getting to airport. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
SANFORD, US - Reviewed by GLENN - 18 July 2019
" It's been 13 days so far since I contacted you regarding my rental and I'm still waiting for you to contact me. Now my rental period is over I'm not expecting to hear anything. I won't be using you again. "
" It didn't happen. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TAMPA, US - Reviewed by PETER KARL - 17 July 2019
" not likely until we have an explanation with regards to the 50 dollars charge, the car was received full of petrol and returned full so that is not the reason. "
" do not understand why there was a 50 dollar charge when we dropped off the car, no one said anything about 50 dollars extra and in the rush to get sorted never noticed it on bill. Think this should be explained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 16 July 2019
" Car was great - but as stated before the waiting wasn't acceptable (Only 2 staff on duty) plus was charged an additional cost for sat nav when the car had sat nav built in. "
" Very very slow at booking in asked for a car With sat nav and was given a sat nav device only to find out when reaching the car that it was built in so an additional cost that was not necessary. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by PAUL - 16 July 2019
" First time driving in America easy car hire smooth experience very happy. "
" Straight forward and simple to use. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ANDREW - 16 July 2019
" n/a "
" n/a "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DENVER, US - Reviewed by JANE - 14 July 2019
" Good price and easy to use website. "
" Quick, efficient and great service both getting the car and returning it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KISSIMMEE, US - Reviewed by KEVIN - 13 July 2019
" very nice and friendly staff "
" fantastic service . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RAYMOND - 12 July 2019
" very good service "
" very easy very good service "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by MICHAEL - 11 July 2019
" Good. Car certainly met expectations, hiring process went very smoothly. What's not to like. "
" Very smooth. Minimal wait at pick up, car as ordered, clean and with low mileage. Drop off very efficient. Only minor issue is off airport location which meant waiting for shuttle and put 20-30 minutes on the process. Otherwise excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DONALD - 11 July 2019
" No thanks "
" Having booked Budget at Orlando many times and many times through Auto Europe I have only had one problem dropping off. Absolutely no wait for the return agent to deal with me but then he was unable to process the return. He sent me to the booth in the car park where I had to wait ages in the heat whilst the only person was already busy with a customer. You don't need this when you are short of time to check in for a transatlantic flight! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
STAMFORD, US - Reviewed by JANICE - 10 July 2019
" See above "
" The Budget office where I was collecting the vehicle from had moved the day prior to collection but I had not been notified of this. There is also a charge on my invoice and I do not know what it is for? I tried calling whist away but the local office didn't pick up and the central office didn't have a clue....in the end I asked to speak t a supervisor but when she tried to transfer me the phone went dead. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DENVER, US - Reviewed by NICHOLAS - 09 July 2019
" Very good experience with Budget. "
" Hassle free car hire, very efficient staff from beginning to start. Vehicle was perfect for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MICHAEL - 08 July 2019
" auto europe was fine the car was a good deal but NYC depot was too busy and not well enough manned at Budget "
" book in took above an hour there were only 2 guys on desk and a large queue.we only got half tank gas which was my fault alittle as I did not have 2nd page of contract that stated we had paid for full tank and could leave car empty.tried to bring this up on return but was told it was to late "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ELAINE - 06 July 2019
" As said before you can see what I thought "
" Everything went well after I worked out it was Budget as it didn't say that on the letter I had it wasn't until I took out the other letter that we realised it was Budget after that things went well "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PATRICK AND MARIAN - 04 July 2019
" We rent 10-20 cars a year from Auto Europe and will continue "
" Generally very good as usual. Car did smell a little of smoke. Otherwise perfect rental "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PITTSBURGH, US - Reviewed by CLIFFORD - 02 July 2019
" I advised you that we would be late to pick-up the vehicle as required. "
" Basically Budget conned us by saying they could not find the reservation and so we had to take out a new hire. The vehicle was very tatty with damage all over it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by MAEVA - 02 July 2019
" See above "
" Overall very good. We didn't have any issue so we didn't need to contact them during the duration of the contract. The drop off is very quick and we've neen told verbally that everything was fine but we never received the corresponding email. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 01 July 2019
" Excellent service from beginning to end "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by BRIAN - 26 June 2019
" Not happy that the vehicle was not 100% on collection! "
" Not happy with the first car I was given. Paid £130 for breakdown cover.. The cigarette lighter would not work and I was told to take the car back to the nearest Budget depot and exchange it as they do not come out for something like that. I was unable to use my GPS! The replacement car was a much smaller vehicle and the luggage was visible! Not in the boot as the previous car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by MATTHEW - 24 June 2019
" Good booking experience "
" On collection in San Fran, there was a note that the counter staff were away from desk. Came back c 15 mins later. The car hasn't been cleaned and there was no windscreen washer fluid. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by HARRY - 16 June 2019
" No issues other than the GPS one as mentioned above. Everything else brilliant. Great car. "
" Very good. Only issue was Auto Europe booking stated we would get free GPS, but in reality we had to pay $16 per day for this. Which was quite a lot over the 13 days we had. Other than that, was brilliant. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 15 June 2019
" Great value, easy to book. "
" Offered a free upgrade to a brand new vehicle. Really excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CLIVE - 03 June 2019
" Very pleased with Auto Europe and would use them again. "
" The car catergory I had selected was a Ford Focus or equivalent. I was given a Kia Soul which I do not consider as an equivalent to a Ford Focus. The staff at the budget counter were very good both on arrival and departure. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by DAVID - 02 June 2019
" Auto Europe was good, but my credit card provider was confused by their payment being taken from a German address which initially lead to them blocking my card. "
" Budget check-in at Boston Logan has always been slow and not very friendly, this time was no exception. However, we did get a better vehicle than expected (Kia Soul vs. Ford Focus). "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KEVIN - 28 May 2019
" went very smoothly "
" Got upgraded to a Ford Mustang convertible for an extra $10 per day! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAVANNAH, US - Reviewed by PETER - 22 May 2019
" Used for years and always good. "
" 1.5 hour wait for pick up !!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
SAVANNAH, US - Reviewed by JOHN - 21 May 2019
" See item 3 "
" Two hour wait at pickup counter Savannah airport . Only person on desk "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by STANLEY - 21 May 2019
" Your rep. very helpful on the phone - hopefully you will be able to sort this out. "
" We seem to have been charged an additional $56.36 by Budget though I don't know what for. I spoke with one of your UK reps about this just now. Also, we were handed a receipt which lists $10.50 for "CFC" and also $52.50 for Transp fee 2.50 day. These were unexpected charges as I thought everything was included. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MICHAEL - 17 May 2019
" Overall it was ok. "
" Counter staff didn't want to except I had paid for fuel even though it stated it on the voucher. I had to argue a long time to get them to except it. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 10 May 2019
" Massive queues at arrivals in Orlando, waited over an hour,express pickup needed "
" Got the most economical price for a 2 week trip to Florida "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by BLUE - 10 May 2019
" I have been using AutoEurope for over ten years and have always been happy and have recommended you to many people. Any other time I would have put 9 or 10 as likely to recommend to a friend. But I have really not happy with my experience using Budget. Had I wanted an SUV I would have booked one. "
" I booked a midsize/compact (advised 'VW Jetta or similar') one way rental from Chicago to LA. When I picked up the car I had no choice but was given a Dodge Journey SUV. Nice car but NOT what I wanted for a 3000 mile journey. I picked a midsize for fuel economy. The last Jetta I hired did approximately 35mpg. The Dodge Journey did 23mpg. This made a HUGE difference to my costs. The not very helpful desk clerk at Budget at O-Hare basically said that was all they had for a one way hire and more or less take it or leave it. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DAVID - 05 May 2019
" Everything turned out very well "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by DAVID - 04 May 2019
" works well though you need to check daily as price varies with the Dollar/ Pound exchange rate I've used Auto Europe many times for car rental in the USA and have been very pleased with the service "
" everything went smoothly with no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEOFFREY - 03 May 2019
" Auto Europe is great but I will not trust budget again. "
" They charged me for breakdown cover I did not want. I requested the E toll system to be part of the rental and I am still not sure if I got it. I just hope I did because I drove through tolls as though I been covered for them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NEW ORLEANS, US - Reviewed by TERENCE - 02 May 2019
" First time I used auto rental "
" I order a Ford focus so 2 suit case would go into the boot.but we got a Kia car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by SIMON - 01 May 2019
" Easy to use. "
" Overall a good experience, the only downside being the car had a slow puncture. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by SHAHIDA - 01 May 2019
" Best service "
" Very nice service and great vehicle given will definitely be using budget services again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by RACHEL - 30 April 2019
" Would recommend "
" Changed car from large one to smaller one at my request. Very accommodating and drop off was super fast and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MATTHEW - 26 April 2019
" very good "
" clean and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by JOAN - 22 April 2019
" Very easy "
" Stress free good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by TREVOR - 21 April 2019
" Generally excellent! "
" Picked up vehicle at night. Difficult to check for body faults. Next morning found lots of small dents on bonnet due to hailstorm damage. These should have been mentioned at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ADAM - 16 April 2019
" Easy to use website, all clearly presented and best rate I could find. Booked some way in advance and good to receive an email reminder closer to hire date. "
" All went smoothly, had to decline a couple of upgrade offers but no hard sale. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by REBEKAH - 14 April 2019
" Easy, chose it because it was the cheapest option and everything worked out fine. "
" As easy as any other car hire we have done, although she did try a bit too hard to persuade us to upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 13 April 2019
" Good service. Competitive rates and prompt communication "
" Speedy service. Given a choice of cars and advice regarding fuel economy on the different cars. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 09 April 2019
" Excellent "
" Everything went smoothly until the counter staff started to try and sell me "better options", these had already been looked at during my decision making to go with your company and I did not appreciate the sales pitch when all I wanted was to get my car and start my holiday. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by IZIK - 08 April 2019
" sharp "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by TERENCE - 08 April 2019
" easy to book, got exactly what we asked for, very good price, would certainly use again "
" every thing was good except even when questioned about extras, we were told they were part of the contract we had already paid for, on returning the car some $230 was on the final bill we had to queue up at the counter and get them removed, this took up time, felt conned from the start "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by SORCHA - 05 April 2019
" Large queue to collect the car at Houston and the process seemed slow, but very friendly. "
" Large queue to collect the car at Houston and the process seemed slow, but very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MR MICHAEL - 04 April 2019
" Have used Auto Europe for many years now and they still provide some of the best internet deals - no hassle or fuss, very helpful with inquiries etc, will continue using and highly recommend Auto Europe "
" Unfortunately they did not have the car requested another option was put forward to us and we were informed that they would refund $150 from the original payment - no fuss or argument very pleased indeed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 02 April 2019
" Excellent price "
" Extremely friendly, efficient and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLESTON SC, US - Reviewed by PETER - 01 April 2019
" lady in the office when collecting car was helpful but had to wait a short time for the car to be delivered, driver disappeared before we could inspect it. Actually quite pleased with the car. "
" Return of the vehicle to Charleston (SC) was poor. Had to leave the car virtually in the roadway, no-one to check it, the chap who was there just said take the milage and petrol guage information to the office. A number of people were queuing and you don't want to wait when catching a plane. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by TOMMY - 31 March 2019
" As usual, I had to provide a copy of the rental voucher to confirm proof of free extra driver and tank of fuel. Thankfully from previous experience I had brought it. Otherwise better experience than other rental companies. "
" Efficient desk staff. Not pushy about extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by IAN - 30 March 2019
" Stressful locating vehicle, not what i want after along flight "
" Counter staff very polite, however the given directions to the Parking Garage were NOT clear.To compound the matter the wrong bay number was given.The attendant on duty soon resolved the matter "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAIN - 24 March 2019
" Budget were fine, but I had to pay an extra $154 over and above the voucher provided by Autoeurope. Autoeurope quote is misleading suggesting cover is comparable with other companies, when it is not. The insurance cover offered is insufficient and once you pay the extra required, it is actually more expensive than other providers. Examine carefully before considering autoeurope prices as they are not what they seem. "
" Budget were fine, but I had to pay an extra $154 over and above the voucher provided by Autoeurope. Autoeurope quote is misleading suggesting it is comparable with other companies, when it is not. The insurance cover offered is insufficient and once to pay the extra required, it is actually more expensive than providers. Examine carefully before considering autoeurope prices as they are not what they seem. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 19 March 2019
" I don't believe the issues were with Auto Europe as the car was very good value "
" There was nearly a 2 hour wait at the Budget counter when we landed in Orlando and when we got the car it had obviously just been cleaned however the back side windows were really dirty. Looked like a child had been wiping their dirty hands all over it. The car I had ordered had all gone so we ended up with something different. The staff were totally overwhelmed! Dropping off the car was a dream! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ANDRAYA - 19 March 2019
" As above "
" Arrived to an enormous queue. We were asked if we would take a truck and leave queue. We took option however found out later she had only put on 1 driver when there should have been 3. Took truck however returned thus to another branch the following day and were given a more suitable car. The assistant here advised of the error with assigned drivers and he corrected it. He was excellent. Also when returning the car we were told we did not need to fill it, again original staff member told us incorrectly we had to bring it back full, which meant we wasted $25. Thankfully we did not have any accident with the initial car as drivers would have been uninsured "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by RICHARD - 18 March 2019
" Excellent service from the the counter, didn't have the car I wanted available at the time but went through a number of options for me and helped me identify a suitable vehicle. Vehicle was in excellent condition and very clean. "
" Excellent value rental and a great car. Customer service at the desk was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHARON - 12 March 2019
" once we got to the desk, experience was smooth and fast and pickup of the car was straightforward. "
" After a 9 hour flight, waiting for immigration and then wait as long to pick up rental, especially when all details confirmed. There should be a counter for customers who have all their documents and are not "wondering" about hiring a car. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by DINA - 06 March 2019
" Auto Europe is great and consistently cheaper than going direct "
" The car was slightly damaged and on the return we were queued up outside the parking lot. I was promised a receipt by email but never received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DENVER, US - Reviewed by ROBERT - 05 March 2019
" Auto Europe are very helpful "
" The staff at Denver require training to the same standard as Eagle Vail staff "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ALAN - 05 March 2019
" Quick and efficient service. No complaints. "
" Very impressed with service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 05 March 2019
" Hugely disappointed. Will think twice in future. Auto Europe is great for quotes but if you go ahead be VERY wary of add ons when you collect the vehicle. Maybe I should have read everything fully but after a 9.5 hour flight, two hours in immigration and another hour in the car hire queue I was ready to burst and just wanted to get out of there! Unfair to skip the add ons. Hugely costly when not given the option and very sly/underhand that they wait for you to hand the car back and leave their desk/area before they charge you. The clerk knew how long we would have the car so could have charged me at the counter but I guess they don't like the confrontation. They SHOULD offer insurances etc upfront and make you aware of any non-optional charges, like the 70-odd mile surcharge. Sly add ons and surcharges have left a very bitter taste. "
" HUGE long queues at collection. NOT ENOUGH STAFF to cope with the volume of customers, took an hour to get through the queue – just what you want after a long flight and nearly two hours getting into the country! I know you shouldn't expect the car in the ad but the one we got, whilst sufficient, was inferior to the one we had hoped but that's life. However, EXTREMELY DISAPPOINTED with the final bill. The guy at the counter charged me for the rental which was fine. What has come to light is when he said "just click next/confirm" several times, THIS is what I should have been reading because THIS is where they must do all the add ons like, daily insurance (not verbally highlighted); driving over 74 miles (or similar) during the hire incurred an additional cost - again, NOT VERBALLY HIGHLIGHTED, plus you can't go ANYWHERE in Orlando that doesn't result in this charge being applied! Also, they offered a cheaper rate of fuel to fill the tank. I was advised to bring it back empty. It wasn't quite empty so shouldn't have cost a lot. Their charge to top up the fuel tank cost MORE than it would have been for me to fill the tank - not sure who does their maths!!! In short, it cost almost as much – and I am talking less than £10, or thereabouts, difference – to pay the fees as it was to hire the car (£235 to hire and fees were £225 or so). I am still waiting for their SunPass fees to come in - no doubt they add a surcharge to each of the tolls as well as the $20 they charge for the privilege of this service. I expect this will not be the end of their charges. One VERY DISAPPOINTED, ripped off customer. Budget is not so budget after all. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by LEE - 05 March 2019
" Not Happy. If it wasn'r for the cost wouldn't use again. "
" On the voucher he states to take the car back empty and we have liability Insurance. The Counter Staff insisted that we had to bring the car abck full and tried to sell us liability insurance which they said we didn't have! When we got there we had to wait 1 hour because not only of the queue but they had no cars. On returning I notice we have a pending charge of over $70 which I will be contesting if it goes through as we did take the car back full so there should be no extras! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TAMPA, US - Reviewed by HOWARD - 03 March 2019
" No issues and no hard sell at rental desk for any extras. "
" Easy collection, car nit in pristine condition, but OK, and no issues on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by GEOFFREY - 03 March 2019
" Apart from the transport issues, it was a good experience as usual with auto Europe. "
" Need more buses between car hire plaza and terminals. Had a long wait both ways and was packed in like sardines. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JUNE - 01 March 2019
" I do not recommend anything unless everything was exceptional. "
" Will never book with BUDGET again. No explanation about anything- tolls, fuel options, roadside assistance etc. It took 1.5 hours to return the vehicle at Miami Airport, partly because they had no note of the contract and partly because they overcharged me and claimed I had driven the car over 10900 miles. The only plus point was the car was a Ford Mustang as requested although not very clean and with faults "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by MELVIN - 28 February 2019
" Only complaint was the wait for bus after long flight, "
" Waited ages at airport for bus.. while all other rental had several pick up . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by GERALD - 26 February 2019
" Auto Europe CU next time again "
" Pick-up took more than 1 hour :-( "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by JUDITH - 26 February 2019
" N/a "
" N/a "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 26 February 2019
" Easy booking "
" Long queue and wait. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by LYNN - 19 February 2019
" Will use same service again. "
" Great service at check in desk. Very short wait. New car rental location makes it a little difficult to get back to terminal with luggage. No one to assist and no luggage trolleys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RODERICK - 18 February 2019
" Worked out well- car was good and fast process getting car and leaving the rental center. "
" smooth process at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HASHEM - 15 February 2019
" I didn't like the way how you are dealing with the customer about money issues "
" Actually the hold amount they didnt return it back still and there's some fees they took it also . Please checked it up and return it back . Somehow just now I received a message from the bank that budget they took 32 US dollar from my visa card .. feed me back with the excuses and please notice me before you take any actions to avoid the problem .. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by DAVID - 12 February 2019
" After booking the car I found out that a pick up from nearer the cruise terminal was possible with a shuttle laid on, I got absolutely nowhere at all with Auto Europe either before leaving or whilst in the USA via email, your agents kept insisting they could only discuss the matter on the phone which I was not prepared to do due to cost. "
" A 90 minute wait at Fort Lauderdale International airport to collect a pre-booked car was totally unwarranted hence the low rating above. Once I got to the head of the queue the lady who dealt with me was very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by SHANE - 11 February 2019
" As above "
" Upon arrival I waited over 1 hour to be served at the counter as the small line just never moved. after a very long plane journey not good. Upon reaching the desk there was no apology or explanation on why the people in front where taking so long. Only 2 and later 3 staff we're on duty at this time. I asked the server not to add any extras bar the full to empty tank as I have insureance with autoeurpoe and do not need any upgrade to it. The server tried to sell me everything continually and this was very frustrating, he was just not taking no for an answer from upgrading insurerance to sat nav s etc. I told him to get a move on as 8 was exhausted and he duly asked me to sign for the insurance etc in the screen. At no point did he show me the details or talk me through it and when I entered my pin details there is no where to see how much you pay and he never confirmed anything monies wise at all. I duly left. I statement has just arrived advising tHat I was charged $ 396 when all I wanted was the fuel which was about $21. I am extremely angry that this man has fraudulent taken my money for services I did not want or need and will make a formal complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by GRAHAM - 08 February 2019
" Fairly new car and easy to use. "
" Although I prepaid for a tank of fuel the person at the desk tried to sell a deal for a full tank? As usual did not get the car ordered. Ended up with an "or similar" "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DETROIT, US - Reviewed by KIMI - 06 February 2019
" Very good experience. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW WINDSOR, US - Reviewed by COLIN - 04 February 2019
" Really happy with deal and the overall administrative experience. Less happy with EZpass system. "
" I decided to use EZPass and used it for the first 4 days as I drive to and around Boston. However on my journey to Newport Rhode Island I had to use a normal barriered lane and it transpired the the EZpass wasn't working despite a couple of tries. When I raised this with staff on my return to airport they seemed uninterested and simply handed me contact details for Ezpass - really not sure I will be billed for now and consequently a bit frustrated with budget staff response. Additionally it would have better if budget provided hirer with some guidance on adjoining States Road Toll systems e.g. Massachusetts use unmanned tolls so EZpass is a must thankfully I had read about this prior to hire. Other state use manual tolls while others use a combination. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
TAMPA, US - Reviewed by ROBERT - 03 February 2019
" Apart from over-enthusiastic counter staff, an excellent rental car experience. "
" Excellent value, problem-free hire. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JIMMY - 02 February 2019
" Quality car at reasonable cost , no issues , would recommend "
" Excellent customer service at the checkin desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by BARRIE - 02 February 2019
" Good choice and prices "
" Very few counter staff. Worked very slowly. Biggest line in the place. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by PAULINE - 01 February 2019
" It is so easy to book car hire through Auto Europe and the staff are so helpful if I have any questions I would certainly recommend to family and friends. "
" It was easy to pick the car up but they did not tell me the transponder was turned on and found out when I went to go through the first toll booth. I will not know if I have been charged extra for another 5 weeks. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TALLAHASSEE, US - Reviewed by TREVOR - 31 January 2019
" Excellent service. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by LOUISE - 26 January 2019
" Crap with the queuing "
" We'd already queued for nearly two hours to get through customs to then have to queue for over an hour to get the car is not good enough, the queue was the biggest yet the associates kept disappearing "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORAL SPRINGS, US - Reviewed by ALLAN - 24 January 2019
" This was my second hiring from Auto Europe. It was affordable but the car offered this time was less than ideal "
" The car we had been given had been deliberately parked with the front (hood) pressing into a hedge, to hide the damage caused by previous hirers. I was very suspicious of this parking arrangement so reversed the car out to reveal to the Budget operators the extent of the damage before we accepted the car for hire. The chrome plastic grill was cracked in 4 areas, the metal fascia was dented, the hood cover was distorted and did not fit correctly and the car was full of scratches and divots. It was the worst car I have ever rented. On return to Fort Lauderdale Airport, there was no-one prepared to confirm that the car had been returned in the same state as we had collected it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NEW ORLEANS, US - Reviewed by GEORGE - 24 January 2019
" No problems with auto europe "
" On collection of car they did not have the vehicle in the compact range available, so we were asked for another $65 to upgrade to an suv, but declined paying the extra. After a while when our compact vehicle did not arrive they did offer an upgrade to an suv at no extra cost which we agreed. We were happy with the Ford edge we were offered and a quick check of it everything seemed to be in order. After setting off on a 2000 mile journey we had planned I noticed the inside of the windscreen was very dirty and had to clean it for proper vision. Also on checking the engine oil after the first day found it to be low as well as the windscreen washer fluid had not been topped up. After considerable bother we eventually drove into Budget in Memphis Airport where they did indeed top the oil and windscreen water up. However this cost us around a day of our holiday sorting all this out which we were not happy about as the vehicle should have been properly checked over before we were handed the keys "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
WASHINGTON DC, US - Reviewed by PAUL - 23 January 2019
" Excellent service as always, highly recommend and will use again! "
" Very Helpful in extending my car rental for one day! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TREVOR - 19 January 2019
" I will wait to see if my £154.95 is refunded "
" Terrible staff . Hard to understand paperwork. Dirty car couldn't see through the windscreen or mirrors. Booked a large family car and received an upgrade to a focus. Purchased zero access waiver and have taken £154.95 off my credit card not sure why. Terrible drop off long wait to park no information of how to drop off nearly missed check in for flight so overall terrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
FORT MYERS, US - Reviewed by MICHAEL - 19 January 2019
" On the whole ok, "
" Only one person on duty, was chatting with a pilot for a long time whilst queue building up, did not apologise for wait, in the end he called another member of staff who was out the back, why did he not do that in the first place Everyone was tired as our flight was delayed, "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MAUI, US - Reviewed by SHAUN - 16 January 2019
" Great experience ,friendly ,smooth and relaxing . "
" Lovely friendly service in Maui ,great experience 100 per cent recommended so easy rental with budget and free upgrade . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DESMOND - 16 January 2019
" Not your fault that Budget was so ineffecient at the arport on our arrival. Your prices were very competitive. "
" After a long flight and huge passport control queue we were very frustrated to find a large queue for the Budget car rental. We were in the queue for almost an hour. They told us that the SUV we had booked wld not be big enough for 4 passengers and 4 pieces of luggage so tried to upgrade us at extra cost. We declined and when we got to the car it was spacious and nor problem for us and luggage. They also tried to sell us extra insurance to cover flat tyre etc. we declined. Not enough staff and whole process took far too long. Not happy. The actual car was good and returning car was straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEORGE - 16 January 2019
" I opted for budget based on the overall cost of car hire compared to others I've previously used but in future will go back to my usual company and pay a little more. "
" Woeful wait at the airport to get to the counter. The car itself was really good but hadn't been cleaned inside or out, liquid had been spilt on both front door panels inside and there was refuse left in the door bins. Caused issues due to a greasy windscreen on leaving the airport that led me to pulling over. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MIAMI, US - Reviewed by SAMUEL - 15 January 2019
" Excellent "
" I have rented quite a few times with Budget via yourselves at Miami Airport. They are always understaffed and have the longest wait times of any rental company in the rental hall. This past December 25 the wait time was an hour and a half, and the line behind me was getting longer by the minute. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 15 January 2019
" No help from anyone and horrendous experience, "
" Terrible experience from wait time in airport, the. The big sales pitch to warn me of all different risks to try and get me to pay for more things. I had paid for take the car with full tank and return full but was told it was cheaper to return empty and was charged for the petrol! Then I was sent to a space number in a car park which was an empty space. I then had to find someone to help which wasn't easy, they were abrupt and just gave me another space number with no apology. I went to the space and it was a smaller car than I had paid for so I went back and again the assistant was rude and abrupt and tried to tell me they were the same size. I told her it definitely wasn't and reluctantly she told me another space number for me to go and find with no help or apology. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FORT LAUDERDALE, US - Reviewed by DAVID - 15 January 2019
" Please see above - i.e. AutoEurope.com received two emails from me and, as stated to date I have not received a reply. In the circumstances I would feel uneasy recommending AE to a friend (although I appreciate it was in the USA and not AE UK). "
" I am pleased to have the opportunity of commenting on my recent car rental with Budget. On picking the car up (at Fort Lauderdale Airport) the desk operator first tried to get me to pay for fuel - my agreement included the "free tank of fuel". Secondly and more importantly, whilst my rental agreement included all drivers aged 25 or over and the free tank of fuel", she claimed that my son (aged 31) was not covered and we would have to pay $65 to include him. I explained that the wording was "includes all drivers aged 25 or over" but she refused to include my son as a driver without additional payment. This put an additional pressure on me to drive 100% of the time - that restricted the distances we travelled. I emailed Budget on the day (Sunday 6 January 2019) explaining this and asked two questions - one for confirmation the desk operator was wrong; and secondly how could we get my son enabled to drive. Other than the automatic response that was sent immediately - I heard from Budget on the 8th (Tuesday) advising that as I had booked through Auto Europe they had forwarded my "submission" to them. On receiving this I also emailed Auto Europe including the email thread (to customerservice@autoeurope.com). This resulted in the usual automated reply. As I had not heard anything further from Auto Europe - I emailed again on Friday 11 January requesting an urgent response - all I then received was the usual automated response. Clearly we are back home in the UK - and, to date, AutoEurope have not provided me the courtesy of a reply. I would like to know why the desk operator acted in the way she did - was it just a method of getting further money from me (as a renter)? If this is the case i.e. she was wrong then I wish to formally complain to Budget. I look forward to hearing from you on this as soon as possible. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by CECILIA - 15 January 2019
" Please see above. "
" Computer was not working efficiently which delayed our pick up. Staff member pointed us towards incorrect vehicle causing further delay. One of the tyres had a slow puncture which we needed to inflate 3 times during our hire and a Maintenance light flashed on about a week into our trip. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FORT MYERS, US - Reviewed by MICHAEL - 14 January 2019
" See No 3 There seemed to be a shortage of vehicles for customers who had pre booked. If I had not pre booked I would have used another provider (Alamo) who seemed to deal with customers within 10 minutes not 90 minutes "
" It took 1.1/2 hours to get my vehicle due to long queue of Budget customers. Priority was given to Avis customer at the next desk only then did an agent help on the Budget desk also car provided was a Hyundai Kuna nothing like the vehicle I ordered "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by KAY - 14 January 2019
" Always use Auto-Europe.....great company. Even recommended them to a couple on the golf course in Florida! "
" Flawless car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LUKE - 12 January 2019
" NEVER AGAIN- total rip off!!!! "
" We had to pay an extra $346.24 at the airport putting the car at over £500- outrageous!!!!! Not impressed at all with the company. The man at the desk barely gave any information to my husband so we weren't sure what to do re tolls and the sun pass. Never ever use you again. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by STEPHEN - 11 January 2019
" Good "
" The first car had a defective windscreen which the team swapped as efficienctly as they could "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TAMPA, US - Reviewed by AMY - 11 January 2019
" Very happy with Auto Europe, as I have been since my very first rental with you in Scotland in August 1996! Less sure about Budget, due to the explanation above. "
" I decided not to buy the pre-purchased fuel option. On my way to the airport, I stopped at a petrol/gas station to fill the tank (I had used 1/4 tank of gas/petrol.) However, I could not find the level to release the door to the tank and there was no owners' manual in the car. I even asked someone who was filling up his car next to me at the station to look, and we both spent another 5 minutes looking and couldn't find it. When I returned the car to the airport, I told the agent that I couldn't find the lever and she lifted up a piece of rug beside the driver's seat to reveal the lever. I was then charged $25.54 (£20.87) at checkin (19th December) and then an additional £39.05 charge appeared on my credit card on the same date. I just felt that their processes are maybe not as transparent as they could be. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JONATHAN - 11 January 2019
" If auto Europe send me to someone other than Budget then I will use them again - if they send me to Budget I would go elsewhere - even if the rental cost was higher "
" We were charged for extras that we specifically said we did not want - namely breakdown cover and personal accident which meant I was charged $268 extra. This was not explained by the counter staff at Orlando and if it had I would have refused it for I already have personal accident insurance and in 30 years+ I have never had a breakdown and have alwaus refused it when asked by any hire company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by NICHOLAS - 09 January 2019
" Budget garbage on this occasion, more than satisfied with Auto Europe "
" Have rented with Budget numerous times in Orlando over the years and always been satisfied.This occasion very poor. Queued for vehicle in excess of two hours, had to go from Terminal A to B to collect a vehicle with over 50000 miles . a pop out key that didn't, dirty vehicle poorly valeted and tyre pressure warning showing.Asked on exit if they could get someone to come and pump tyre and staff recommended local garage wawa did air for free. With queue same length when we were finally served had no intention to go back to try and resolve issues, lived with the vehicle we got. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by IAN - 08 January 2019
" best deal on the web. I've used AutoEurope many times and have never been let down or disappointed. I wouldn't consider using anyone else. "
" I had a voucher that had lots of inclusive offers- ie, all insurances, full tank of gas, free additional drivers. The checkout staff were not aware of these so I felt a little uneasy that everything was going to be covered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MARK - 08 January 2019
" Positive experience, would use again. "
" All good. No hard sell of extras, which was nice (and unlike Budget UK). "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SANDRA - 08 January 2019
" booked on line but had to pay more for third party insurance so our budget was higher than we had planned. We had thought we had already requested the top insurance. "
" No GPS on first car we were given, second car GPS wasn't working so they found us another one which had all that we had requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JANE - 08 January 2019
" Overall excellent service friendly staff car was a bit banged about and broken rear seat had to clean rear windows car was clean overall and no problems so would recommend anytime. "
" Excellent service throughout hire of car only complaint car,was a bit banged about had a few dings and the rear seat compartment was broken so couldn't get my luggage arranged very easily but didn't realise this till we were going home when we had quite a bit of luggage and I had to clean interior windows as they were quite dirty, would have liked to swap car and have my own choice as with doller but you are give your number and that's your car but overall excellent service and would use again if the price was right. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by MARTIN - 07 January 2019
" good "
" Very efficient drop off and friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by JAMES - 07 January 2019
" See above "
" I was charged extra insurance when dropped car off and I specified no additional insurance when I picked car up. They reduced charge but cost extra 70 USD. Not happy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DAVID - 06 January 2019
" Friendly, helpful staff. "
" Friendly, helpful staff. Car had a few scratches and scrapes, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by ALEX - 06 January 2019
" Enjoyable and fast experience good that dropped off knowing nothing owed "
" Gentlemen at desk tried selling me extras even though package I had everything. Plus fuel "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by KENWYN - 06 January 2019
" All points covered at Section 3. Very disappointed especially when comparing the experience with renting in Europe, which has always been a positive experience in general "
" 1. Staff member at pick up site added Roadside Assistance without my consent. I specifically stated I did not want any extra features but was invoiced an extra $70 at return location. Took over half an hour of remonstrating to resolve. Two staff told me they couldn't resolve the problem at hat location. When I refused to leave, a third staff member resolved the problem and removed the charge within 5 minutes. Felt like it was a complete con. Heard 2 other customers complain about elements of their agreements whilst I was there. Far from happy with Budget 2. Vehicle fitted with electronic toll tag........which didn't work. Didn't have cash available at toll booth which caused a significant problem. Should have been able to progress through tolls in EZ Pass lane but couldn't "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by PHILLIP - 05 January 2019
" I find your service to be very good standards for very competitive prices - well done! "
" This was a great experience all-round. Well done all :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANNETTE - 05 January 2019
" worked all fine; no problems "
" worked all fine; no problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HOUSTON, US - Reviewed by SHEHRYAR - 05 January 2019
" The overall experience was very good. However it would be great if there were options when searching for cars to choose full insurance cover. At the moment you have to do a general search and then go into each offer to see what insurance is provided. "
" 1. I had rented a car through auto-Europe and had selected one that provided full insurance cover and excess waivers etc. At the counter the sales person still tried to convince me to by either a corporate or normal insurance package. I travel to the states a lot and understand that this isn't required. However I can imagine that anyone new wouldn't understand the difference and then pay extra for this unnecessary cover. 2. The queue was very very long. There were many people in line that hadn't pre-booked a car. There should be some sort of fast track option to those who have pre-booked. 3. The salesman told me to go to bay A8 to collect my car. It took around 10 minutes of walking to get there and when I did the bay was empty! I had to go back to the counter with all my suitcases and get another car. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by ANAND - 04 January 2019
" overall very good "
" very friendly and accommodating company. Queues are long compared to others but maybe because they are popular and give personal service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KATHERINE - 04 January 2019
" We use them a lot when we hire cars overseas - have never had any trouble and almost always get the best price with them. "
" The check in process was quick - there was no one waiting in front of me. The clerk who served me was efficient, but he tried to "sneak in" extra insurance that was not covered by my prepaid voucher. It was only when I questioned what the extra charge was for that he said "Oh, you don't want the extra coverage?" Everything else was good - easy to get the car, everyone was helpful and the drivers of the shuttles were really friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SANFORD, US - Reviewed by FRANCISCO MANUEL - 03 January 2019
" All works very well "
" the car works very well. we didn't have any incident "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 03 January 2019
" We are regularly visitors to Florida, twice yearly but the first time we have used yourselves / Budget. Booking on line was easy, and speed through car collection and return was quicker than we have normally found with Alamo or Dollar, just slightly let down by cleanliness of vehicle. If prices remain competitive will book again. "
" Overal good. The car was not cleaned very well on pick up, cup stain on dashboard cereal bar in rear door pocket but vehicle itself fine. The sun pass had been turned off which we only discovered the next day after travelling through tolls from airport. I phoned customer services who said they would make sure we were not charged any penalty fees. The vehicles are stored in a multi storey car park and we picked up after dark. I had asked at reception about sunpass and they said it would automatically be added to our invoice so didn't think we would need to turn on. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by PARTE - 02 January 2019
" Auto Europe is a company I've used for a while and I never get disappointed. It's very easy to just go online and find what you need. "
" They were very busy the day I picked up so it was tough to get a great response from staff "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by MARC - 02 January 2019
" Car was smelling and not clean. "
" Car was smelling and not clean. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CHARLOTTE, US - Reviewed by GLYN - 31 December 2018
" The car was the model we ordered[the 1'st time ever]but was not very clean.The reception staff were very good.The car return was a disappointment,as although we were 5 hours early returning it,and we have rung Budget 5 times[Yes five times],we have received no acknowledgement. "
" We dropped off the car 5 hours before due time,but we have still not received confirmation 3 days later "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DOUGLAS - 31 December 2018
" Service was fine "
" Arrived at Miami 2nd Street drop off at 2.15pm on Sunday to be told it was closed and had to take car to Airport. Did not have time as Cruise was leaving shortly. Was not told anywhere in paperwork about this. When picking up another car a week later had to wait over an hour due to queue. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by COLIN - 17 December 2018
" As above. "
" Counter staff was very unhelpful, yawned a lot, and left me standing there for over half an hour while he used the phone to sort a car out. Then had to walk, with luggage to the other side of airport to pick car up. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by JOHN - 13 December 2018
" The pushy agent in Orlando ruined the experience. "
" The pick up in Orlando, the agent tried to made me upgrade etc, so much so that he was rude when I refused. The car was damaged in that the bumper was loose and I was concerned that it was dangerous but the queue at the garage was too long so I had to change it at my destination. They were very good. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by WILLIAM - 12 December 2018
" Charged for something I know nothing aboutv "
" I've been charged £211.61 by budget after car was returned even though the price was all inclusive and given no reason why "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by GWENDOLINE - 12 December 2018
" very good "
" very good service the lady at the desk was excelled, car was as described, drop of was easy although it was busy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PATRICIA - 11 December 2018
" Overall great car, easy to book with Auto Europe and great value. Car rental desk at Budget need a shake up "
" Took 1 hour to get served at counter Staff were milling around talking to each other as though they were on a go slow. Not very efficient "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ALISON - 11 December 2018
" See above. "
" Our car had an engine warning light on all the time! This meant that we hardly dared use it and were worried about being charged for a replacement. We asked for a refund/compensation voucher from Budget at Tampa Airport but were told we had to phone another number - ridiculous, as our flight was leaving! Please can you do this for us? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JOHN - 09 December 2018
" Very satisfied with value for money "
" Very happy. Only complaint was a 15 minute delay in getting the car as the desk was very busy and I had to wait while a car was released from servicing station. But overall very satisfied with service and quality of vehicle "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JAMES - 05 December 2018
" Same as above "
" The only disappointing factor was that we did not get the size SUV requested. The Ford Explorer is not the same in size as the Chevrolet Tahoe we requested. However it was comfortable and we had a great service from Budget. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SIOBHAN - 04 December 2018
" Can't fault they're service and options "
" We had to wait a long time for an available vehicle and after a long flight, this wasn't ideal. Counter staff were lovely but did try tempting me with sports cars and other alternatives when I wanted and had booked an SUV. I've also discovered an additional check out fee of nearly £200 and I've no idea what for as budget haven't sent me an additional invoice, which makes this a very expensive rental, that had broken down on the way back to the airport and left us waiting for budget's call out guys for several hours, causing us to arrive late at the airport and have to run through the terminal on arrival to catch the plane, which had already boarded. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ELIZABETH - 03 December 2018
" Miami check-in awful long queue with only 1 person serving. Vehicle old and noisey and covered in scrapes and scratches "
" Horrendous queue at Miami check-in with only one person dealing with customers. Car was extremely noisy with lots of scrapes and scratches. Usually hire from Alamo so don't think will be at budget again. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by CLARENCE - 01 December 2018
" Would use again, very easy collection & returns. "
" from Pick up at airport to collection Staff very efficient, would have liked staff to spend a few minutes showing us around the car. The windscreen washer needed filling as soon as we drove off the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ST PETE BEACH, US - Reviewed by ROBERT - 30 November 2018
" excellent "
" Great guy in the rental office nothing was too much trouble "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 30 November 2018
" Got charged again by Budget "
" They charged me £450 on my credit card even though I paid auto Europe in full. Will be getting in touch with you on Monday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by NICHOLAS - 30 November 2018
" Very helpful and efficient. "
" Very helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBANY GA, US - Reviewed by PAUL - 27 November 2018
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CAROLINE - 27 November 2018
" Dreadful ..... never again "
" Dreadful experience!! The counter staff were unhelpful rude and actually called me stupid ! I had paid for fuel and she insisted I had not and effectively called me stupid! I complained and asked for a manager it took 40 mins for carl to arrive as he was also dealing with complaints . They gave me the wrong paperwork 4 times, forgot to add my partner, and had charges on the documents which I disputed. After an hour and 20 mins we were shown to our car space and it was empty!! Eventually we were guided to another car space and got in the car to be told by security we were in the wrong car !! Over 2 hours later we drove off. The customer advisor at the front desk was the worst person I have ever had to deal with and was called bushrak. I will also complain to budget and leave scathing reviews "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by MICHAEL - 27 November 2018
" See above.I have recommended 2 people to Auto Europe.Whether I recommend anyone else in the future depends on whether I receive a full refund and when. A very frustrating, infuriating and unsatisfactory experience! "
" I was told that no car was available even though i arrived before the allotted time.There would be at least a 2 hour wait and there was no guarantee there would be a car by the end of the day.I discovered they had completely oversold their allocation of cars. Very unsatisfactory. Fortunately I was with a friend to whom I had recommended Auto Europe in the first place and he had the same experience but after a couple of hours he was given a larger upgrade and I was able to share with him but this meant I lost my independence. I called you from the Budget office and explained the position and was told I should call you on my return home and you will arrange a refund.I did this this morning. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by WILLIAM - 27 November 2018
" apart from one hiccup all was good "
" very good & helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES FL, US - Reviewed by SCOTT - 26 November 2018
" Overall a poor experience as what I booked wasn't given to me "
" I got this policy with free addition drivers but when picking my car up they claimed at budget this wasn't the case, so I had to ring auto europe up and confirm this and later in the day go back and argue until I got the addition drivers. Then on my final day off drop off I left the car with a quarter tank off fuel as again my policy said I got a free tank off fuel but again budget said this wasn't the case and make me fill up the take otherwise they would have charged my card a much higher rate to fill up. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ANDRAYA - 26 November 2018
" Price was cheaper, however ended up paying for tank of fuel which was supposed to be included and almost charged for additional driver, which again was included in price paid. Would not be my first choice to use again. "
" Counter staff was quite rude and tried to charge us for additional driver despite having this included. When queried this, his response in an abrupt manner was"where does it say that"? Also agreement said there was a free tank of fuel included, when asked about this though was told to "bring back fuel". At this point could not be bothered arguing with him about free fuel. Only seemed interested in trying to sell us tyre cover and upgrading insurance, which I refused to his displeasure advising me I only had the "basic over" and would have to pay $200 if anything happened. Was disappointed with his attitude and unhelpful ness! "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by ANDREW - 25 November 2018
" See commercial above "
" Incorrect advice given re golden bridge toll . Told at counter there was a toll cash lane - incorrect . Stopped 2017. Not told what petrol to use and not in paperwork either "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by SUE - 24 November 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEOFF - 24 November 2018
" Disaster "
" Complete disaster at collection and return "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by COLIN - 24 November 2018
" Simple easy great service paid once needed to contact them once "
" Auto express was great done exactly what they said on the tin. Budget the con man tried adding insurance without telling me adding up to $250 4 days in I had to drive back to the airport wasting 3 hours of my time as normal 8 people waiting to be served and 2 behind the desk. Customer services was just a waste of time didn't help not even interested won't use budget again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SANDRA - 23 November 2018
" Simple to arrange and well priced and presented "
" Had to wait a while (30 min) as they were very busy and the vehicle wasn't ready on pick up but otherwise fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 19 November 2018
" Fairly Satisfied but not our most memorable car hire experience, never had the hard sell for insurance for many many years. Did not appreciate the attitude of the counter staff at any of the counters we dealt with both inside and outside the terminal. "
" Had issues with the first car given to us, but it was replaced halfway through our holiday, they mixed up the details, causing a bit of hassle for us. It got sorted in the end, the queue to pick the car up was ridiculous, we waited in line for well over an hour. Other vendors seamed to be much quicker with their bookings, the lady that eventually served me was miserable and tried to sell me all sorts of insurance, and also so said I should have gone to them direct rather than a third party. Not very professional I think. I would use Auto Europe again but I would think hard if Budget was the renter. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DUNCAN - 18 November 2018
" Easy to use, but I wish the prices didn't jump about so much! You can find several different offers on the same day by visiting different web sites! "
" It took over an hour for budget to give us a car due to an inexperienced counter lady and a system that keep crashing. The manager kept coming to help but only stayed a few minutes before leaving the trainee on her own again. After a long transatlantic flight and a very long que to clear passport, to wait over an hour once we got to the car rental counter was in acceptable. They did eventually sort it out and give us an upgrade, collected the car seat and walked us over to the car. In all we lost valuable time at the beginning of our holiday and not only arrived at our hotel in darkness but left the car hire centre in darkness too "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by FIONA - 18 November 2018
" Easy to book, no problems encountered. "
" generally a good experience. I handed over my Visa card as guarantee when picking up the car, I told the agent that I wanted to use a prepaid dollar MasterCard to pay for the one way fee and petrol; he said I would pay with the dollar MasterCard when dropping off the car two weeks later but then he took the payment from my Visa card without my authorisation. I didn't want to use the Visa card because of the extra charges due to currency conversion. He was confused about how I would pay for toll fees when the car didn't have an EZ pass, and couldn't tell me how to deal with tolls so I gave up asking and left. The car had not been cleaned very well but it was comfortable and nice to drive. The mandatory one way fee is a complete rip off. The car we were given had Massachusetts plates and did not belong to the DC rental site, so why do they charge customers a fee if the car is returned in a different state from the one it was picked up from, when they don't return the car to the original site anyway. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by MICHAEL - 15 November 2018
" Auto Europe is always the first company I check when I (frequently) need a rental. I then look at the others but rarely find a better price. "
" I reckon this was my fastest rental pick-up ever. (I can't understand why it often takes so long.) Very pleasant staff on car return. And I appreciated the clear signs and directions to Rental Return through the construction at Chicago Airport. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRIS - 15 November 2018
" X "
" x "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TAMPA, US - Reviewed by KAREN - 14 November 2018
" Very smooth pick up and drop off "
" Very easy to find desk and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANDREW - 14 November 2018
" I always use Auto Europe "
" There was a long wait upon collection as there weren't enough cars ready for the amount of customers waiting ! However the lady at the counter was very pleasant and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MELANIE - 13 November 2018
" Satisfied about rental apart from getting the car at check in "
" Very long queue at check with inexperienced staff "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by SIMON - 13 November 2018
" Very happy with Auto Europe and how easy it was to deal with them, would definitely use again. "
" We ordered a Convertible Ford Mustang or similar for pickup on the 26th of October, however when we arrived we were told that my car had a puncture and the clerk would find another one for me. When we went to collect our car we discovered that it was a Hardtop rather than a convertible. I raised this with a Budget rep but they informed me that they had nothing else available and i could wait an undetermined amount of time and see if another arrived. As we were just off a 12 hour flight i was not prepared to wait and took the car. Seeing as there is a sizeable rental price difference between a regular hardtop Mustang and its convertible counterpart (Currently hardtop is priced at $267 for 2 weeks, while the convertible is priced at $767 for 2 weeks). Still waiting on a reply from Budget on the issue. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by ALAN - 11 November 2018
" Very good "
" All went smoothly from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 11 November 2018
" Good value for money. "
" Counter staff did not understand what Gold cover meant. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DAVID - 10 November 2018
" See above comments re budget Auto Europe we're fine "
" Waited in line for over an hour and then a further half hour to be given a car "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by KEVIN - 07 November 2018
" Nice new vehicle. Good price with additional drivers included. Will definitely use again. "
" Nice vehicle at a good price. Additional drivers included without extra cost was the best deal.☺ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEREK - 06 November 2018
" Good service and good car. Small queue at the airport to pick up car. Overall 5* "
" The car and staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 06 November 2018
" Still in my mind the best. "
" Car was not very clean and there was no water in the screen washer. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by RAYMOND - 06 November 2018
" Good choice and variety. Excellent added extras included in price, zero excess, additional driver, tank of fuel. "
" Good value, relatively new vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JIM - 05 November 2018
" Easy to deal with, staff friendly, would certainly use again "
" I had booked a SUV but they didnt have one on arrival. Supplied a F150 pick up instead - awesome! Could have only been improved by having a cover over the back to allow us to leave our property in when we parked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 04 November 2018
" Although one of the vehicles was complimentary we could not fully holiday as a family. This should have been a holiday of a lifetime which was spoilt by what should have been a smooth rental experience. "
" Arrived at the Budget desk only to be told that my 12 seat vehicle was no longer available. I ended up taking two 7 seat vehicles which was a major inconvenience as we incurred double fuel costs and double attraction park parking charges. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 02 November 2018
" Please use auto Europe but avoid budget carhire.I purchased the return empty option,no such thing,named drivers no charge again no such thing,argumentative desk staff and not very helpful. "
" While waiting with at least 5 other customers the counter staff were watching something amusing on a staff members phone while we stood waiting like lemons to be served. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
OKLAHOMA CITY, US - Reviewed by ANTONY - 02 November 2018
" I covered alot of miles on my visit. The car was comfortable and fairly economical and reliable and i felt inside the car. "
" Unexpected but funny start. I had originally booked a ford fiesta [ or something similar ] When i was directed to the parking lot where my hire car was. i was met by a massive twin coach ,twin axel , four wheel drive pickup , probably the most opposite of what i had booked It was rectyfied to a Kia Soul "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by DAVID - 31 October 2018
" Again charges as above after I got back home??????? "
" Why have I been charged road side assistance and a counter product "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JAMES - 31 October 2018
" Auto-Europe provided a full range of car prices, much cheaper than going direct to car rental companies. Best car hire service on the market. Thank you A-E "
" I would recommend Auto-Europe to all my friends. They got me the perfect car at the right price including a full tank of fuel and additional drivers included in the price. Great , great deal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by DAVID - 30 October 2018
" ?? "
" not sure if car i got was standard suv[mitsabushi outlander] then told i had to pay for added drivers, until i complained was then told i had to return car with full tank of fuel, which i did to avoid extra charges. drivers and fuel should have been included "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BANGOR, US - Reviewed by MARIE - 30 October 2018
" Booking with autoeurope was easy and we had no problems with the booking process. It was simple to make modifications to the booking "
" Upon collection of our first car, there was prior damage to the driver's wingmirror, which was cracked. The front passenger tyre was soft and the car was dirty inside and out. There was no one in the car park to assist and no damage form to sign. I returned to the desk and was given the key to a second car. This was not in the space it was meant to be, but was easy enough to find. It too was damaged however, with a great deal of scratching to the front lower bumper and this bumper itself kept popping out of place. We took this car as it looked more roadworthy than the previous one . We took photos of the damage before driving away. We found paperwork from the previous driver in the gloves and the car had obviously not been cleaned. This was very disappointing and for client confidentiality, not very good. People are really needed to check the cars out at Bangor as this wasted our time having to return twice to the terminal and then wait to discuss with check out staff. They were thankfully quite helpful, although it was suggested that we were looking at the wrong car? This was certainly not the case as the car matched the key and the paperwork. Drop off was also efficient. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by ANGELA - 30 October 2018
" Would have liked opportunity to purchase Budget's 'quick pick up' option to save time waiting at the airport. "
" Long wait at counter to collect car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by ALASTAIR - 30 October 2018
" Autoeurope was very straight forward. See comments on budget re car and sat nav. "
" Car was changed to a Dodge Charger, which was fun, if a bit battered round the edges. Locally supplied sat nav was absolutely useless. I used CarPlay instead, ar a data cost to myself. Overall, I'm convincing myself that the two things cancelled themselves out. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ERIC - 29 October 2018
" The booked price was best value hoevere the lack of clarity and poor customer support at Budget would make me book elsewhere "
" I thought I had booked a car with full CDW and full insurance however the counter staff were very unhelpful and unfriendly Stated that I required additional insurance cover. I felt I couldn't refuse even thought I think I already had sufficient cover. I feel I wasted $300 additional cost I find don't need Please make insurance cover clearer. To avoid unnecessary cost "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by DIANE - 27 October 2018
" We have to say that all the Staff we met were friendly and concerned. So were the people that we spoke to on the phone, the only trouble was somehow communication links didn't seem to exist for them. You could say we were unlucky, but it disrupted our holiday, and cost us money. "
" We had troubles. The first car was a Nissan. On leaving the Airport we noticed a small permanent light on the speedometer dial. The following morning we discovered it showed low tyre pressures. On the third day I checked the tyres and found the front left was recording 22 lbs of pressure,the others were okay. We decided to hope that getting it up to official pressure (33) it would be safe to use,, but by the following morning it was down to 23., and was now joined by a new light puncture. We were advised to drive to Newcastle Airport's Budget Centre were we could exchange the. Did so but no car available,,and so we had to drive back to Philadelphia Airport. Here, to be fair they upgraded us to a Mazda.. However, that morning by the time we finished we had driven over 200miles. The Mazda had only done 9000miles. However, on the second morning it would not start. We were fortunate to be staying at this point with relatives. We phoned the rescue service which Budget used and we were promised another car would be delivered by 9.am the following morning . However, no delivery occurred. Yet another phone call (ruining a well planned day out. )Now after profuse apologies we were asked to drive the car up to Newcastle Airport again. BUT WE HAD MADE CLEAR THE CAR WOULD NOT START. So then we will send the equivalent of our AA to hopefully start it..Two hours later the van arrived ,and the mechanic failed to start it. But finally after 15 minutes it started. Then of course it was a long drive up to Newcastle Airport where they were waiting with a car for us. Unbelievably they despite promises on the phone that they were informed of our arrival they HAD NOT. The B UDGET man on duty said this was against all the rules it should have happened as originally promised. But luckily he was a person of gumption, and he had a Malibu available , and thankfully we were back 'home' in an hour with a third car "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MIAMI, US - Reviewed by ALAN - 26 October 2018
" Long Queue waited 2 hours to get keys as no cars available. Some people walked off from waiting. Car was OK Nissan vectra but a noisey whine developed especially travelling at 50+ MPH. "
" Long que "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by TONY - 26 October 2018
" Need to speed up the collection process. "
" Took to long to actually get car. Counter staff were incredibly slow. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARC - 26 October 2018
" There was some confusion over the insurance included in my booking. I was supposed to have zero excess coverage but Budget told me that if anything did happen they'd charge the excess and I'd have to go back to Auto Europe to claim it back. Thankfully nothing happened but I'm not sure how it would've worked if I did have any issues. "
" I was given a hardtop Mustang instead of the convertible, which I didn't mind but wasn't the car initially booked. They offered me discount for the inconvenience. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by KEITH - 25 October 2018
" We were perfectly happy with the process of booking through Auto Europe, but would probably choose another car provider next time. "
" The counter staff member who dealt with our arrival was very curt and not at all helpful when we asked for some assistance with directions for the initial part of our journey. She also advised that there was no possibility of an upgrade on account of the fact that we had booked through a third party and not direct. Though the car was perfectly adequate, it was only on arrival at our destination that we noticed that 2 tyres were worn to the point of illegal in the UK, which was a concern. I do not think we would book with Budget again. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TAMPA, US - Reviewed by JOHN - 24 October 2018
" bought an inclusive package including free tank of fuel.was told to bring car back as empty as possible (have been hiring cars in the us twice a year for the past 10 year's so i know the crack) budget have charged my credit card for £26 i think for fuel but what a pain in the arse trying to sought it out "
" why have i been cheged £26 by budget when i bought an inclusive package through autoeurope including a free tank of fuel.pain in the arse now trying to get a refund "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by ANDREW - 24 October 2018
" As above. Telephoning Budget was a nightmare, round and round in circles. I also think that a 90 minute wait in a queue to get the pre-booked and pre-paid for car was wholly unacceptable. "
" Car in poor condition, dents galore, scratches and marks to panels, internal damage to trim. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by MARK - 23 October 2018
" Didn't use auto Europe. Booked direct "
" Overall we were happy. However it took 2hrs to go through pick up of car at airport. And on arrival back in UK have been charged for additional insurances when we had already said we didn't want them. We have been told it is going to be up to 15 days for you to resolve. This is not good enough as you have already taken money and we have incurred bank charges as well for the exchange rate. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PROVIDENCE, US - Reviewed by IAN - 23 October 2018
" Excellent "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TONY - 23 October 2018
" .. "
" Despite requesting GPS he said he didn't have any. when I said he would need to get one from another office he managed to find one. I was charge an additional £80 on my credit card, not sure what that was for. I was advised there would just be the extra one way drop off fee which I was expecting to be about 340 "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NEIL - 22 October 2018
" No fault of Auto Europe. My dealings with them were professional and efficient "
" On pick up the agent was intent on selling additional insurance products that I did not need or want. Package included free tank of fuel but I had a battle for him to accept this. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RACHEL - 21 October 2018
" Never had much contact with Auto Europe but I do suggest that something is done regarding budget "
" The wait to collect the car was over an hour, the condition and cleanliness of the car was disgusting! There were scratches on the car and the centre console was loose. It was really dirty inside with old food in the seats and dirty stains on the roof and seats. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by STEWART - 21 October 2018
" Not the best off service we're nerver told budget were part off avis "
" After 9hours flight the last thing I needed was to stand in a queue for 1hour 47 minutes to been served !!!!! Not very good at all "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by LAURENCE - 20 October 2018
" Efficient "
" Excellent apart from long queue when checking in "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RICHARD - 20 October 2018
" Autoeurope provided us with the rental at a good price. It was Budget who let us down. "
" There was a long queue and it was nearly 90 mins before we got our car. We had a puncture a few miles from the airport. After the tyre was changed we had to return to the airport to swap the car as it was only a temporary tyre. The second car we were given had around 40k on the clock, the interior of the car was in a poor condition with the springs making indentations through the seat, causing discomfort. The tyres on the car were so shallow, the car was low to the ground and the slightest dip in the road was felt. The back and side vision was obscured by the shape of the windows and it only had 3 doors!! You are probably wondering why we did not ask to have a different car. However by the time we got back to the airport and picked up the replacement car we were exhausted. It was raining heavily and we still had to get to our accommodation. We were unaware of these issues at that time. We landed at 6.30pm we arrived at our destination a few miles away at midnight. Not a good start to the holiday. As our holiday progressed the poor visibility, uncomfortable seats and the issues with the car being low took away some of the enjoyment. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by WILLIAM - 20 October 2018
" No option to email AutoEurope or chat online to resolve problem. Telephone hours are only mon-fri 0900-1300. "
" Charged extra at pickup for additional driver even though my booking clearly shows an additional driver included for free. Unhelpful staff, passing blame back to AutoEurope. Telling customers how bad of a company AutoEurope is. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 19 October 2018
" You need to ensure when booking the vehicle there is enough cars for the number of bookings. I couldn't go to hertz or avid has you take the money up front "
" No cars available and this is common at Orlando airport. Wait time was 2 hours to receive a dirty car that somebody had been smoking in. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NEW WINDSOR, US - Reviewed by PAUL - 19 October 2018
" Overall, very happy - a straightforward experience; good, comfortable and reliable car. Check-in and drop-off was smooth. "
" Very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WILLEM - 18 October 2018
" As always comprehensive and competitive "
" The great thing about Budget is that they do not charge for a spouse as an additional driver. That is a ridiculous practice of other operators, to my knowledge Budgt only has that policy and I appprciate that v much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PETER - 18 October 2018
" 10 "
" There were no full size vehicles available, they only had a very, very dirty minivan. I was travelling with someone who has mobility problems so getting into and out of this was very difficult. After a few days I had to travel to another Budget location so they could swap the vehicle for me. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by IVETTE - 18 October 2018
" Very good prices and service from Autoeurope. I would highly recommend "
" There was an extra charge at the end of my rental for something that was included in the voucher. Budget denied it was their charge. It was entirely a charge made by Budget, but Autoeurope dealt with it quickly and efficiently and got me a refund. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 17 October 2018
" Easy booking process and everything went well "
" Slow at counter with no apparent rush to help. Counter was not busy at the time. When eventually taken there were no problems and member of staff was courteous and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by SIMON - 17 October 2018
" Terrible. A horribe way to start a holiday "
" Horrible took nearly 2 hours to recieve the car and was forced to buy additional coverage "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JUNE - 16 October 2018
" Someone in your company should get on to budget and find out why the vehicle type booked by your customer, was not reserved, nor any upgrade saloon car offered to them as is the norm in such cases The SUV sport was too small for my husband to enter or egress the vehicle without discomfort/pain. We drive a VW Tiguan here at home which. Is much larger than the suv given to us by Orlando airport Budget rental staff "
" We booked a full sized saloon car but were given a very small SUV to drive.. When my husband inquired why we been given a saloon car as we ordered, he was told it was all they had to give us. We had to swop the suv at the Lake Buena Vista Budget rental agency when the agent there saw that my husband, who is disabled, could not move the seats back far enough to enter or egress the suv without great discomfort/pain. The saloon car he provided proved adequate for our transportation needs for the rest of rental period. The airport rental staff should have upgraded us to a higher class saloon car if they failed to reserve the full size saloon car we had booked through your company's internet site. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by WAYNE - 16 October 2018
" As above "
" Vehicle was supposed to be Ford Escape or similar but we were given a Mitsubishi Outlander Sport which was smaller. The routine maintenance required sign also came up after having the vehicle for a couple of days telling me it was not recently serviced. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BOSTON, US - Reviewed by PETER JAMES - 16 October 2018
" Auto Europe is our preferred booking agent, we use your service regularly and apart from this rental it is always successful. For a complicated one way booking in Australia recently, we phoned an Auto Europe consultant and he was extremely helpful in securing a good price. "
" Very long queue at Boston airport. Counter staff member was off hand and unhelpful. Tried to upsell and refused to supply maps, but wanted us to use a GPS at extra cost. We were given an old Nissan Versa with many marked scratches and 20,000 miles on clock. We booked an intermediate car. We think this was in the small car category. This was most unusual for an Auto Europe experience and as we have booked various cars in Australia in January /February we will be very concerned if we have the same treatment. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by DAVID - 16 October 2018
" have to wait and see they handle my compliant "
" worse car hire I have ever had "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
PARAMUS, US - Reviewed by ABDULRAZAQ - 15 October 2018
" Deal provided by autoeurope was very good. "
" Ok all in all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SANFORD, US - Reviewed by MICHAEL - 14 October 2018
" All good "
" Great overall . Only issue was lack of clarity over drop-off on return . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by CHRISTOPHER - 13 October 2018
" It was easy to book a car through the AutoEurope website and it was very good value for money. The car was fine for what we wanted it for. The only disappointment was the administrator employed at the Budget office. "
" The online booking, collection and drop off of the car were easy. The Budget office was easy to fnd. However, the attitude and speech of the administrator at the Budget office was disgusting. She was very rude to both me and a Brazilian gentleman who was collecting his car before us. She spoke lazily and when the Brazilian man asked her to repeat what she said she told him to 'forget it' and muttered something under her breath as she walked away. We arrived half an hour early to collect our car and she told us to go away and come back later. We asked if we could sit and wait in reception and she said 'not really ... but you're going to anyway aren't you.' She then proceeded to sit and eat her dinner and chat on her mobile phone. Whilst completing the paperwork for our car she was picking her teeth with a plastic toothpick! Her customer service skills were appalling. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by WILLIAM - 12 October 2018
" No comment "
" Child seat not adequate they are old fashioned would the CEO of Budget let his 4 year old sit in one "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ANDREW - 12 October 2018
" Slight confusion over glass/tyres/etc cover included for different hire companies had to be clarified, and still seemed not to be straight forward. Apart from that good service - enough that this was second time used in 5 months! "
" Long wait in line (1 hour) to pick up car. Car allocated to two hirers, sorted out by 'regular users' counter. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID ANTONY - 12 October 2018
" Overall a good experience and as we travel to the US twice a year (see our previous hire in May) we will be hiring another car in 2019. "
" The hire went very smooth from the pick up to the drop-off. The only point I would mention was the car had some paint damage which I didn't check the car properly when I picked it up (so I take that as a lesson learnt) however the damage would have been noted from the previous hirer and therefore would have been a positive point if the desk staff pointed it out at the pickup (especially as it was an upgrade to my intend hire). "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOXVILLE, US - Reviewed by ALISTAIR - 12 October 2018
" I will never hire a car from that budget hire again "
" The car had damage to it which we were not informed of at the time. We just got handed the keys and we're told it was in the carpark, when we found it there was damage to the wheel arches and drivers door aswell as scrapes and small dents all around the car, we took video of it and went straight back to the desk to inform them and the just said " it doesn't matter as you have zero excess insurance so it won't cost you anything". I got the impression they were going to blame us for the damage and just claim it off the insurance as if we caused it "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NEW ORLEANS, US - Reviewed by IAN - 12 October 2018
" I recently hired a Hyundai Elantra 4dr for a 5- day road trip in New Orleans and collected the car from the Budget rental office in Canal Street believing that the SatNav device I selected was included in the £202.41 I paid when booking the car before my departure to the US. However, when I returned the vehicle earlier this week I was charged an additional $48 + taxes ($55.02) for this device on my credit card which left a sour taste in my mouth. When I queried this additional charge I was told to contact the Voucher Company which sold me the package. I welcome your feedback and appropriate refund of this overcharge into my c.c account. "
" I recently hired a Hyundai Elantra 4dr for a 5- day road trip in New Orleans and collected the car from the Budget rental office in Canal Street believing that the SatNav device I selected was included in the £202.41 I paid when booking the car before my departure to the US. However, when I returned the vehicle earlier this week I was charged an additional circa $48 + taxes ($55.02) for this device on my credit card which left a sour taste in my mouth. When I queried this additional charge I was told to contact the Voucher Company which sold me the package. I welcome your feedback and appropriate refund of this overcharge into my c.c. account. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by SIMON - 11 October 2018
" Hidden extras "
" Overall experience very good. Apart from having to pay £177 for a Garmin that I thought I had already paid for!!! When booking the car originally I tapped on requesting a day nav, the price was £507 which I thought was the total inclusive of said sat nav. Very disappointed when we were charged extra. You need to make it clearer exactly what you are getting when you book. If there is a sat Nat option and you click on it you would expect that to be included in the final price. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEW WINDSOR, US - Reviewed by PETER - 11 October 2018
" See above "
" After a long tiring trip Robin made the pickup easy. Rather than paying for a sat nav she recommended an upgrade which we accepted. The car was immaculate and exceeded our expectations. Return was easy (after a second lap of the airport). The car had automatically downloaded all the required info to the attendant. Technology is wonderful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 08 October 2018
" As 4 above. "
" Rude and condescending counter staff. Very unpleasant experience, he was upset I wouldn't buy extras. Never again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by MARK - 08 October 2018
" Overall not happy with what happened at airport picking up car. "
" After a long flight with a two year old,was met at the budget counter and given a hard sell for an upgrade.i had hired a Ford Edge and was told there wasn't one available.after 10 minutes of going back and forth,I paid $70 dollars for an upgrade as I just wanted to get out of there and on the road.the car I was given was a Ford Flex,which even though i had paid for an upgrade,I think is in a class below what I had already paid for.car was dirty on the inside,but after long flight just wanted to go.once in car park could see two ford edges in the car park.felt angry about hard sale and wouldn't use budget again. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by OWEN - 07 October 2018
" Good insurance cover "
" 180 mins in queue. Unacceptable after long flight. They had overbooked so we had to wait for a car. I had this before with budget so will avoid. No issue with the car "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHRISTOPHER - 07 October 2018
" If you are aware budget take a deposit on rentals,other companies take a hold,you should inform customers. "
" There were problems,firstly although I had voucher which included first tank of gas the agent tried to charge me for gas.supervisor intervened and resolved this.secondly budget took 100$ from my credit card which has not yet been returned.overall I'm disappointed with.. handling of rental. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PROVIDENCE, US - Reviewed by RAYMOND - 07 October 2018
" My original allocated car only had a puncture repair kit. I preferred a car with a real spare tyre and was able to get one without any bother! "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NATASHA - 07 October 2018
" Not really any issues with Auto Europe but as usual US Car rental companies are not the best at customer service. "
" It seems everytime I rent a car with a US car rental company they always try to add additional costs. This time it was for an additional driver which was covered as a result of the package i had booked. The counter staff was adamant I had to pay extra but luckily I had the voucher printed out to show him this was not the case. We were also disappointed to find out we were not going to get the Ford Edge we had hoped for. We understand that there was a chance we would get a different make, but the car we did get (a Dodge) was pretty shabby and dirty inside. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by ZHIQING - 07 October 2018
" A satisfied experience in AutoEurope UK! "
" Effective & Convenience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NASHVILLE, US - Reviewed by PAUL - 06 October 2018
" Only reservation is regarding possible fuel charge. If that doesn't materialise then I am totally happy! "
" My only concern is that my hire deal included a full tank of fuel, but this was not reflected in the booking details when I collected the car. I was assured that I would not be charged if fuel was to be included, although I had no choice but to sign the contract on'plus fuel' basis. I returned the car empty but am half expecting to receive an additional charge for fuel. I hope I am proved wrong! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GORDON - 06 October 2018
" Great deal - free 2nd driver, free tank of fuel. Always our 1st choice for car hire "
" No waiting, no problems, excellent car - thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 05 October 2018
" All quick and seamless from booking to drop off "
" Excellent staff, helped me greatly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MATTHEW - 05 October 2018
" The terms of this deal were excellent and a real bargain. "
" The pick-up in Boston was very busy, clearly the staff and facility was overstretched. The car was not cleaned and so checking the body for marks and scratches was difficult. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NICHOLAS - 05 October 2018
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 03 October 2018
" AutoEurope have previously always used suppliers that provide a decent service. Unfortunately on this occasion Budget were not up to the job!!!! "
" First car allocated was in a terrible condition. Complained and was allocated another vehicle which we could not find as directed to the wrong car lot by staff. This vehicle - when found - was adequate but no more than that. The time wasted at the front end cost a one hour delay. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by JUDITH - 03 October 2018
" n/a "
" Long queue to pick up car, and then the car seemed smaller than booked, which is unusual in America. (though car size was not really a big issue, but would have been if we had had one more passenger, since had to put one suitcase on the back seat) "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHILADELPHIA, US - Reviewed by YAAKOV - 03 October 2018
" Auto Europe experience was great, smooth process with Budget. "
" Efficient check in and drop off, kind team. Need to improve the frequency of the shuttle to the airport (We've waited for ~30 minutes) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW WINDSOR, US - Reviewed by PAUL - 01 October 2018
" All good no problems. "
" All good no problems and exvellent value for the car we required. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by ANDREW - 01 October 2018
" Autoeurope and Budget are usually very good but I do think car hire firms in general in the USA try to fleece customers into unnecessary upgrades. "
" I have a few complaints regarding this rental, not least of which is the underhand way I have been upgraded. I arrived at Fort Lauderdale Int'l after a 9 hour flight and on on picking my car up I was told by the rental car guy that I have been given a VW Beetle, I said that was fine. He then said "let's see if I can do better" and suggested a Nissan at no time did he tell me I would have to pay for the upgrade I didn't need. I was then rushed through the acceptance process with the rental guy speaking twenty to the dozen and apparently glossing over the extra cost. Yesterday I was travelling as a passenger so I quickly read through the rental agreement. On it states I have agreed to pay $3.00 a day upgrade which in itself is not that much but the agreement states my extra charges at $129.67!!!! I am furious with the Rental company for taking advantage of a tired tourist. Also the trunk did not lock and the car was very scratched with nobody in the garage to tell. I need to know why I have been charged nearly $130 dollars extra and on top of that why if I received a free full tank of gas why was it only 7/8 full. I would like you to investigate these extra charges and hopefully someone will see there way to refunding me $129.67. I am a regular customer of both autoeurope and Budget and do not expect to be treated like this. Regards Andrew W Wallace "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WILLEM - 01 October 2018
" AutoEurope was not at fault here, I think you are great. "
" I had a nasty surprise with my final bill; on pickup the counter assistant put on a very cryptic RSN which turned out to be roadside assistance. She did not ask I was not aware I had this package but ended up paying $195 extra which I consider a cheat as many car hire firms do: try to trick you into hidden extra's. It was not discussed but added to the bill in a coded way so I did not see it. Big mistake and will not use Budget again - and be more careful. Let me know if you can do something about this, I kept the paperwork. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CHICAGO, US - Reviewed by ROBERT - 01 October 2018
" Overall the service was good, I wasn't aware at Chicago ORD that you still have to get a shuttle from the terminal to pickup the car even if you choose the closest one. We spent well over an hour in traffic on our return, luckily we were early so it didn't cause any issues. The car was okay, only one gripe that the seal for the drivers door caused lots of wind noise. It looks like someone has tried to steal the car previously which is what's causing the wind noise. "
" Overall the service was good, I wasn't aware at Chicago ORD that you still have to get a shuttle from the terminal to pickup the car even if you choose the closest one. We spent well over an hour in traffic on our return, luckily we were early so it didn't cause any issues. The car was okay, only one gripe that the seal for the drivers door caused lots of wind noise. It looks like someone has tried to steal the car previously which is what's causing the wind noise. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by ANGELA - 30 September 2018
" . "
" Staff very unhelpful when we wanted to upgrade to a bigger car even though we were prepared to pay the upgrade fee. Car not in good condition, scratches and dents and not very clean inside. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by RONALD - 29 September 2018
" Quick and easy to book & obtain the car "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 29 September 2018
" overall a good experience "
" all went fine and found Budget to flexible with allowing me to drop car off at airport without extra charge. They did try to charge me for fuel (I did fill up just outside the airport) but when I queried it they removed the fuel charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ETHAN - 29 September 2018
" Overall very satisfied. However still salty about the confusion of the "free initial tank of gas". We ending up filling the tank just in case. "
" Told we shouldn't have booked with uk autoeurope because we are cad residents. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 29 September 2018
" A very good price/package "
" A very smooth rental from beginning to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 28 September 2018
" Pleased with the service for Auto Europe and all information was correct on emails "
" When arriving at Budget car rental counter at Orlando Airport I was told that they didn't have the vehicle I had ordered or even a similar type vehicle available. I ordered a Ford Expedition EL or similar but was told none were available and would have to have a smaller car or an even larger 12 mini bus which would have used twice the amount of fuel for our trip . I asked for the manager and he was asked but still told none were available so had no choice but to have a 12 seater mini bus. On arriving at the car pick up terminal again I told the lady behind the counter about the problem and she check through the paper work agian and again and was given the papers back and told to go to car park space 65 where the was a Chevy Suburban similar to Ford Expedition EL I had order not sure what had happened but it took about an extra 30 minutes at the original counter. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SIMON - 28 September 2018
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by ROBERT - 27 September 2018
" Spoilt by rental agent. "
" Costs for one way rental were very high. Rental agent was very pushy trying to get me to take insurance and other items which I did not need. I had to be quite firm to get the car and leave. Also could not supply car which did not have automatic toll payment which we did not want. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by NIVI - 27 September 2018
" none "
" none "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CINCINNATI, US - Reviewed by ROBERT - 26 September 2018
" I am returning to Cincinnati in June next year and if I had not experienced the issues I have already mentioned then I would more than likely have given a higher rating and of hired again with yourself and collected at the same office. I know that this person is not an employee of Autoeurope, but they do work on your bebehalf. "
" These comments refer to the Hosbrook road office only. 1. The car I ordered was a Ford Focus '4 door' or similar, however the car I was GIVEN was a Hyundai Veloster which is a 2/3 sporty car. Very disappointed and I don't consider to be similar. 2. The general condition of the car was, clean inside, but dirty on the outside, the underside of the car had a broken plastic under protection which at times caught the tyres when turning. 3. When collecting the car my fuel contract with yourselves and Budget was for collect full, return empty, however the gentleman behind the desk insisted I signed the paperwork as though I was returning the car with full fuel. I did show him my contract, but despite this he said he would have to phone Head Office to check whether this was ok. The call to them was delayed for two days because of the storms on the US east coast. I asked that he phone me to let me know one way or the other whether he concurred with your contract. He never phoned as promised and therefore it necessitated in me having to make a separate trip to the office to find the answer. He did not offer an apology but did state that everything was ok and that because of this he didn't phone. 4. On returning the car, I am use to having it checked for damage and for the hirer to confirm that there was no damage, however the same gentleman was on duty that day and his comment was that " you have taken out full insurance therefore it was ok" . I was not happy about this response as I didn't want to be blamed for something that they may say I had caused. I therefore had to ask him to verbally say everything was ok, which he did. He went on to say that this car going to the auctions the following Monday. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by PAUL - 25 September 2018
" the extra fees were not made clear to me "
" espite being told everything was included in my rental I still had to pay $350 at the airport, after a long trip all you want to do is get away from the airport to your room "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by EDWARD - 25 September 2018
" The car was definitely large enough for what we needed for the week. However upon closer inspection the car hadn't been cleaned properly inside as it had marks all over the back seat. It didn't really matter to us as it was just the two of us in the vehicle so didn't have to sit in it. The drop off location was quite hard to find, it wasn't very clearly signposted and the sat nav took us somewhere completely different. "
" Friendly staff and easy to drive car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ALASDAIR - 24 September 2018
" Auto Europe were fine, although it took a while to get through to you on the phone. "
" The on-site seemed to be handled by Avis, not Budget. They didn't have a full size car and tried to give me a much smaller vehicle. It was only when I complained and made it obvious I wasn't going away that they upgraded me to a better vehicle. The car was also rather dirty and had a lot of scratches on the bodywork. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OAKLAND, US - Reviewed by DENNIS - 24 September 2018
" No problems "
" When picking up car there was a long queue,with 2staff at Oakland. At La there was utter bedlam.I didn't know what to do , no help when dropping off .I dont know if i done everything correctly "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NEW WINDSOR, US - Reviewed by JOHN - 22 September 2018
" All good but NY State is quite expensive for car hire. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by MALACHY - 22 September 2018
" Great reliable car, very efficient and helpful staff.both renting and returning. Had the car for 16 days and loved it. "
" Counter staff were great, Very helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by SANDRA - 21 September 2018
" n/a "
" I had a 2hour wait when picking up the vehicle at DFW as there was a wrong code on the voucher! It took phone calls to AutoEurope and speaking to various agents to eventually reconcile. I was late for my meeting as a result. I still don't know where the glitch was! Budget and AutoEurope were going to sort it out between them. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 21 September 2018
" You were the cheapest but the car was below standard. "
" Car had 37500 miles on clock. Front wheel bearing was worn and noisey and steering pulled to right. It also had lots of scratches on it and a broken side mirror shroud. Didnt create a good impression really. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by JULIUS - 21 September 2018
" Auto europe overall did a good job of describing what the package I rented will be. There was a slight discrepancy in total cost (about 30 dollars more than anticipated.) "
" Overall a really good experience. The only hick-up was that I had to change my car mid-way because it needed an oil change. This was a bit annoying because Budget knew that the car was going to be dropped off 1500 miles away from the pick up location and really should have accounted for that and not given me a car that was in need of an oil change after roughly 800 miles. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
HARTFORD, US - Reviewed by ADRIAN - 20 September 2018
" Friendly staff and emails quickly answered "
" Best rental experience I've had! No hidden extras, got car I requested, clean, return was fast and efficient. I will use this company again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MICHAEL - 20 September 2018
" Because of the delay we were given an upgrade. "
" There was a 45 min queue at check in to pick the car up. Budget were understaffed for a busy Friday afternoon. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LYNNETTE - 19 September 2018
" I would use Auto Europe but not Budget. "
" Not pleased overall. Car wasn't a Ford Fiesta as requested but understood that similar would be offered. I was given a Nissan which was dirty inside and out, scratched, marked and very tatty. I had Gold cover but was still asked if I wanted extras including roadside assistance. Also, I always opt for full to full fuel but was told No, it was to be returned empty. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by DMYTRO - 19 September 2018
" Not bad, but nothing special. Price was quite good "
" Staff didn't explain anything (almost anything) on pickup (for example e-pass additional charge for tolls), didn't check the car what they should do if they give you a paper with its condition (which was empty). Car was dirty inside and was ok-ish washed. And of course they didn't have full size cars and provided SUV instead, but I's not a big deal (except fuel consumption when you're planning drive 4000 miles). "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by SANDRA - 19 September 2018
" Auto Europe were fine but Counter staff at budget were looking to get additional funds from the rental. "
" Total confusion regarding fuel. My booking stated pick up full and return full but counter staff insistent that car brought back empty. However I felt this was an attempt for me to pay more at the end of the rental, so I had to phone during the rental period to get clarification. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PROVIDENCE, US - Reviewed by STEPHEN - 18 September 2018
" Not a good experience, car rental seems to be one of the last services where ripping of the customer is acceptable. No clear billing, you seem to come away not knowing how much you are eventually going to pay. "
" Poor hand over, just given keys and find it yourself. Although additional drivers were included with package, they still insisted in trying charging me. Took over 1 hour of arguments, very fraught. Car had significant damage, front spoiler was adrift on front corner, kept 'flapping' as we drove it. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by ROBERT - 18 September 2018
" Other than the wrecked car and the car misding the toll pass it was ok "
" The frist car did not have a toll pass so they gave me a diffrent car. I went to the new car to find it had beeen in a car wreck. The front end was hanging off the car the hood was smashed in. 3 car was ok. But this is now over a.n hour after i got to the rental office no not happy and would not use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SANFORD, US - Reviewed by HANS - 17 September 2018
" Wasted a day of our vacation due to a flat tyre. Had to change the tyre for the spare myself so could not drive far or fast. It took a day for the customer services to find a different car!!!! Not very good customer service!!! "
" Had a flat tyre and wasted a day of my vacation trying to get the changed. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by MARK - 17 September 2018
" Auto Europe were very good. Booked car at reasonable price. Everything was arranged with Budget. "
" Car pick up was fine. However no one was available for drop off so we needed to wait with others for 15 minutes for someone to show up. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by THALIA - 14 September 2018
" Easy booking process & great prices. "
" I would like to praise our rental agent at SFO - "Jay from the Bay". He was amazingly friendly & helpful & really made my day after a long flight from London. 1000% to Jay for outstanding service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by TERRY - 14 September 2018
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by GUY - 14 September 2018
" Quick and easy, found good prices! "
" Quick easy, everything was as per the confirmation and no forceable hidden extras as I've found with other car hire places. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 14 September 2018
" Auto Europe exellent "
" When I got to the counter they said they had non of the cars left that I tried to get so they would have to give me a standard suv a rave 4 which was not big enough so I had to pay an extra 70$ for a larger car a bit of a con really not very happy at all "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ROBERT - 13 September 2018
" We are very sadly disappointed and dissatisfied now having additional increased car rental costs at practically double the original booking costs "
" We purchased car rental for our trip with a zero excess policy, however, when we picked up the car at Budget we were told that we needed additional insurance to be covered, together with service charge costs we were looking at an additional cost to pay of 317 dollars. We queried these costs and were told it was insurance and service charges. When I mentioned the zero excess insurance were told that we cannot purchase sufficient cover on the internet, consequently, we had no option but to agree to pay to ensure that we were fully insured and covered. There seems to be a continual problem from booking your car on line and picking it up at the car rental office. I rang and checked cover with your office before booking the rental but when you arrive at the rental office it's a completely different story with them. There is certainly a flaw in the line of communication between the booking agents and the rental office. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by NAEEM - 13 September 2018
" Good prices . New cars "
" Nice cars . Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by TLABO - 12 September 2018
" Returning the car was very efficient and better than when I was getting it. "
" Overall I am satisfied. It took a longer to get the car sue to slow service but once I was attended to, it was all well. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STAMFORD, US - Reviewed by EDWARD - 12 September 2018
" Easy booking, clear pricing. "
" I explained when collecting the car that we had free additional driver and zero excess waiver included already. This information was accepted and checked and the hire agreement printed with signatures and initials requested in several places. I asked to read the agreement so I knew what I was signing and Sean (counter server) told me that it was as discussed and just needed my signatures. On returning the vehicle I checked my credit card statement and was surprised to see a much higher amount taken than expected. Sean had added a $65 charge plus tax for the additional driver. I queried this and, eventually, the ladies at the desk in Boston airport were able to refund the difference however did explain that Sean would have received commission for 'selling' the additional driver product. Luckily, I had recorded the conversation with Sean as I got the feeling when we collected the car that he wasn't being honest (his explanation regarding how fuel fill up for returning the vehicle was sketchy at best) I wasn't out of pocket in the end but was annoyed that Sean seems to have intentionally tried to fraudulently add charges for a product we already had included and paid for. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by NICOLAS - 11 September 2018
" The offer consist in a free aditional driver and free tank if fuel but we had to pay for it "
" They refused to rent a car because my card doesnt show my full name. Just names inicial and two surnames. I ve probed my ID with pasaport, ID card, driving licence and other bank card. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by THOMAS JOHN - 10 September 2018
" I find the Auto Europe website the easiest way to search for and book car rental "
" friendly, efficient and speedy service at pick up and drop off. The Dodge Journey was a perfect vehicle for our needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MAUREEN - 09 September 2018
" Very good "
" We found them very easy to deal with and each time we emailed them with a query they replied to us very promptly. Would not hesitate in using this company again and will definitely recommend to my friends and family. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 09 September 2018
" A recomendation would really depend in how you look into the issue we have had. I an hoping you may be able to speak to budget to resolve this matter as I would have no problem then giving a 10 and a fantastic feedback. Thank you "
" We arrived at orlando around 5pm, the staff in the counter would see a client then disappear off and come back with a coffee.when we got to the counter all they were interested in doing was trying to upgrade, we did not bother at this point as we thought the car we had booked was big enough for our needs . 2 large cases and 2 small. When we eventually got to the car we could only fit one large and one small into the car, then another client turned up who had been given the same car. We had booked a full size car which showed 2 large and 3 small cases. We then had to go back to the terminal to speak with the staff regarding the car and were told it was our fault for booking a full size car and should of booked a bigger suv. They then started to push an upgrade which they wanted an extra $20 a day. I ended up getting a smaller suv ( around the size of a kuga) for an extra $10 a day. This was the only car in that price range they had left and when we got to it the car was grubby and missing a rear parcel shelf. This was an issue during the holiday as we could not leave anything in the boot. On returning the car and handing it over we were hit with a bill of $349. Again we had to go to the desk in the main terminal and que up to be seen. When we eventually got to the desk the guy said "They have not charged you for the upgrade but made sure you where completely covered for you time here by adding every insurance you would need.( We were already well covered for these things and did not need them) After getting the manager involved , he then reduced the final bill to $155 for the upgrade instead of the insurance. When we booked the car with yourselves we thought the hire was a good deal. We were staying very near universal so only really wanted the car for shopping at the mall and going to the supermarket. I could of got a bigger luxury suv for less money than what I have ended up paying in total now for a hire car. This was our 17th visit to Florida so are used to hiring a car. We just feel really let down by the fact that the staff on the counter were not interested in what the description of a full size car was and could carry and what car they actually gave us (some type of kia) as all they were interested in was upgrade upgrade upgrade. We eventually left the terminal with an upgrade nearly 3 hours later. As you will understand after such a long flight this was completely unacceptable. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEHEN - 06 September 2018
" Great price for full size and would definitely use again "
" Guy on counter was very friendly, nice to encounter a friendly face. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 06 September 2018
" overall ok "
" spent 55 minutes in the line to get the car. the car had damage on all 4 sides of the car including the roof. we filmed the car before driving to record all the damage. your never shore if they will try and bill you for the damage. They didn't . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SEATTLE, US - Reviewed by CHANEL - 05 September 2018
" website good as always, but I am price sensitive rather than carhire or website/agent brand sensitive. With lots of competition this does not encourage loyalty to autoeurope. perhaps you could offer additional repeat customer loyalty discounts to draw people back and buy loyalty "
" Terrible check-in experience. lady was unhelpful and just trying the hard upsell on car, insurance, satnav etc. Would not allow us the ford Edge model we had requested even though 3 of them in garage next to the hyundai (i think) we were offered. She said they are allocated to other people not us. After a bit of aggression and anger I gave up, but approached the staff in the garage. After over an hour of nonsense we were eventually allowed to drive out in a ford edge. Further, we think the tyre may have already had a nail in the tyre as the air pressure indicator came on shortly after taking the car. We ended up paying extra to get a slow leak puncture repaired so we could drive the car back to the airport. A rather unpleasant experience all round "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ANDREW - 05 September 2018
" Fully comprehensive price does not mean that! "
" Having thought I had bought a comprehensive package it was annoying to be hit with a $69 charge for roadside assistance. This when added to a line that took over an hour to get service and then whilst upgraded a car that had clearly been rushed through cleaning was not a great start to my budget experience. Will never use them again. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by ALEXANDER - 04 September 2018
" Ok "
" Rude and unfriendly staff at desk "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by KEITH - 04 September 2018
" Depends on resolution of my complaint. "
" Had to stand in queue at 98F for more than 3 hrs to pick up car - only one representative on duty as shortage of cars. Eventually issued with a dirty car in a very dilapidated state - told I would have to take it or leave it as no other cars available. Same car also issued to someone else at same tiem so there was a prolonged dispute over who should take it. Car supplied with faulty tyre that had to be constantly topped up with air until it finally failed and I had to pay for ti to be replace. $212 (£160) taken form my card even though I declined all extras and returned the car with a full tank. No explanation provided for this extra charge - money has been stolen from me and I need it ot be returned. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAMPA, US - Reviewed by JEFFREY - 04 September 2018
" as above "
" made my holiday more the better for booking with you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANNABEL - 04 September 2018
" Auto Europe are always the cheapest and really great "
" Long check in "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MICHELLE - 03 September 2018
" It was incredibly easy, fast and efficient to book the exact car for our needs and get the best price available. We saved quite a lot booking through Auto Europe compared to other sites or even going direct. "
" I was very impressed with the first experience of picking up our car, efficient, friendly and fast. Upon returning it though I had to wait over an hour as there was a long line of people waiting and only two staff dealing with customers. The second car although immaculately turned out had a service problem which I could feel whilst driving. Upon reporting the fault I was told to return the vehicle if i would like to swap it but unfortunately the route I was on did not take me past a budget rental place. I was slightly more concerned when returning the vehicle that the person checking it in said there was a service fault registering on its computer and was surprised it had been released to me. However the check in was speedy and allied us to reach the airport in plenty of time. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
WASHINGTON DC, US - Reviewed by WILLEM - 02 September 2018
" Excellent value and with AE we are safe in the knowledge that all insurance and extra's are is included; this is often if not ALWAYS where we get overcharged when dealing directly with the rental companies "
" Budget offer a special Promo which has free additional drivers and a first tank of fuel free; it's very good value but the availability is a little unpredictable, only certain locations offer it. Then on pickup I wanted a slightly bigger car as I had a lot of luggage and they offered to upgrade me from a Subaru Forrester to a Jeep Grand Cherokee for another $10/day which was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEPHEN - 01 September 2018
" I am a regular with Auto Europe, and I have always been more than satisfied with their service and pricing. "
" Staff were friendly and helpful, and I got a nice discount on my upgrade. The car was new(ish), clean, and mechanically sound. Processing at the drop-off was quick and friendly, and the shuttle was convenient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by PAUL - 30 August 2018
" Outstanding value and ease of use. Superb. Also the " nothing else to pay" all inclusive rate is reassuring and simplified everything. Thanks. "
" A two hour line to collect the car is unacceptable. Very poorly run counter. Everything else very good "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAEME - 29 August 2018
" Awful experience and too expensive "
" Absolutely awful, 2 1/2 hours waiting to be served at the counter we had a 19 day old baby and we didn't leave the airport until after 11pm! Very dirty car a lot of dints and scratches, not a car we were expecting but was told there were no others. Very very very expensive for the car we ended up with "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
HONOLULU, US - Reviewed by RHONDA - 29 August 2018
" Great quality for the competitive pricing "
" Efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARK - 29 August 2018
" Auto Europe good. Budget using under-handed tactics which is unacceptable and have lost me as a customer. "
" Arrived at desk at midnight (5:00am UK time). Stated no options or costs. Initialled when asked without checking the form. Turns out Budget had added RCN at £125 to the rental without advising me. This has taught me a lesson to always check what I'm signing for. I don't even know what RCN is!! Will be avoiding Budget in the future. The counter staff are clearly on a bonus which is fine but they should have advised me of the cost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DENVER, US - Reviewed by YVONNE - 28 August 2018
" Auto Europe no issues Budget - some staff very good, pick up of car okay but busy, needed more staff on, but issue with tank of fuel as already outlined. Trouble with using you as agent, the company deny any responsibility so more of my time wasted sorting it. At least if you book direct with a company, they must take responsibility. So would think twice in the future, although prices offered through companies such as yourselves do offer good deals. "
" Budget denied knowing about free tank of fuel deal, so I had to spend time on holiday chasing your company to liase with them to confirm we were entitled to the free tank of fuel. In addition, despite having had confirmation following our rental that we incurred no extra charges, I have had a toll charge from them appear on my credit card statement dated 19 days after our rental completed. To my knowledge we did not use any toll roads. NOT HAPPY !!!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SAM - 28 August 2018
" Although Budget were the company that didn't provide the 12 seater vehicle we had booked, it was booked through AutoEurope and I can see no reason to trust your company again. "
" When we arrived we were informed that they didn't have any of the 12 seater vehicles that we had booked. No explanation or apology was offered. The staff initially tried to replace it with only a 7 seater car and it was only when we then requested a refund that we were provided with 2 cars. Although we were provided with 2 cars so that we had enough space, I find it unacceptable that the vehicle we had booked was not available. It was fortunate that we had 2 drivers available, however this still meant that 2 people had to drive all holiday and we had to pay 2 lots of parking every time we visited the Disney parks, which added to our costs over 3 weeks. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TAMPA, US - Reviewed by KENNETH - 28 August 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by S A - 27 August 2018
" Great apart from being encouraged to pay extra for breakdown cover. "
" Great car, easy pick up and return. only thing we were confused about was being encouraged to take out extra break down cover when we collected the car...we were told there was no help for a breakdown if we didn't take it out, so we did as we were driving a long distance. Surely if you rent a car and it breaks down, the company should help you out as part of your rental because they've provided the car??...we'd already paid a large amount. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHARLESTON SC, US - Reviewed by PAULA - 26 August 2018
" I would use Budget again! "
" I had to wait quite a while to collect the car and the system was not obvious! The drop off was very quick and easy! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by NIGEL - 25 August 2018
" not the best!!!! "
" had to wait 30 mins for pick up! First car was unfit for use! If we had not noticed prior to leaving the site it could have been all kinds of problems. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by DAVID - 24 August 2018
" Had pre booked the Ford Expedition EL because it was a 7 seater LONG WHEELBASE as we had 6 people and lots of luggage. The whole process with Budget took over 2 hours. Once we announced that we had pre booked through Auto Europe the counter attendant seemed to lose interest and treated us like second class customers. Counter staff were very un-helpful and un-pleasant. When we eventually got the car (2 ¼ hours later) it was a standard GMC Yucon so with the 3rd row of seats up there was no boot space at all. Had to travel with suitcases on passengers laps. NOT HAPPY and will be taking this further. The other group in our party (again 6 people) had not pre booked a car but just went to the Alamo desk and within 30 minutes was away driving the exact car (Ford Expedition EL) we had pre booked with Auto Europe / Budget. This tells us NOT to ever book through Auto Europe again and NEVER use Budget again. If I had simply just gone to Alamo directly our party could have been away nearly 2 hours earlier and with the correct car. "
" Had pre booked the Ford Expedition EL because it was a 7 seater LONG WHEELBASE as we had 6 people and lots of luggage. The whole process with Budget took over 2 hours. Once we announced that we had pre booked through Auto Europe the counter attendant seemed to lose interest and treated us like second class customers. Counter staff were very un-helpful and un-pleasant. When we eventually got the car (2 ¼ hours later) it was a standard GMC Yucon so with the 3rd row of seats up there was NO BOOT space at all. Had to travel with suitcases on passengers laps. NOT HAPPY and will be taking this further. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CHICAGO, US - Reviewed by MICHELLE - 24 August 2018
" Great car, everything and more that we needed. Shame the drop off too so long, didn't expect to have to wait over an hour... "
" Everything was great apart from the drop off as it took over an hour as there were so many people waiting and only two people serving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MAUI, US - Reviewed by PETER - 23 August 2018
" Odd that I was quoted £420 here but a friend living in California was able to book it on my behalf for not much over half that price. "
" There were a few minor marks on the car which I was unable to see in the dark when I picked up. I hope I don't get charged for them! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MICHAEL - 21 August 2018
" AUTO EUROPE were outstanding with its service from start to finish it's a pity that the rental companies are no where near the level of service offered by Auto Europe "
" Agent attempted to make a charge on my credit card for additional items that I did not require. Had I not noticed this charge on the bottom of the automated signature pad then I would have been agreeing to $249 being charged to me I felt I was being "Conned. I then had to wait over 1 hour as the vehicle was not ready having already waited 45 minutes as only a few staff manned the desks. Car should have been ready for 4.e0pm but only got the car around 5.35pm - not at all happy. I then contacted Auto Europe by email to question the breakdown extra insurance that they had tried to charge me for and Auto Europe confirmed that it was not necessary as I was already covered with my voucher. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOSTON, US - Reviewed by MATTHEW - 21 August 2018
" Easy, a good interface "
" The worst pick-up experience I've ever had in the USA. Usually it takes 2 minutes but Budget/Avis at Boston were understaffed, disorganised and indifferent. We waited more than an hour and were given a car with a half full gas tank only partially clean. And I'm grateful that we got that so we could go. All the other car rental stands were slick and quiet by comparison. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ROBERT - 19 August 2018
" We always use Auto Europe unfortunately this time we didn't have the best experience. "
" We were given the wrong car on collection which caused a problem on return. We had to go back to the arrivals and queue to get the car checked back in. Fortunately we had allowed extra time to check in otherwise we could have missed the flight. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by TINA - 15 August 2018
" The company were friendly and polite and completing the paperwork was swift but the delay in pick up. Lack of correct seats 10 not 12 was inconvenient. Drop off could be better if someone met you to inspect & check the car rather than waiting in the pick up queue to rerun the car "
" We hired a 12 seater van. The van wasn't ready when we arrived and we had to wait for it to be cleaned and delivered to us at the desk. Approx 30 Mins. The Van had been booked for 4pm, 5 minutes after we landed and we had given our flight arrival time so theee should be no reason for the delay. Also we booked a 12 seater van. It came with 10 seats. We were a party of 8 but spending time with another family of 4 & had planned on and paid for a 12 seater to transport our friends who were there at the same rine. This increased the cost and was very inconvient "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by GINA - 15 August 2018
" Auto Europe was fantastic. Love that you provide tank of fuel and CDW standard. Thanks so much for organizing my rental! "
" Not enough staff at pick up or drop off. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 15 August 2018
" No complaints "
" Always use you and never had any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 14 August 2018
" Depends on the outcome of this feedback/complaint. The value is very good but is worthless if the customer service falls short. "
" They tried to force us to take an inferior vehicle but after remonstrating finally got what we booked. They also charged us $20 over the agreed cap of $65 for the child seat which we will be seeking a return of. And finally tried to charge us for refuelling inspite of the fact that we fully refuelled the vehicle moments before drop off. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by IRFAN - 13 August 2018
" Very efficient and easy "
" Everything was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KEITH - 12 August 2018
" A very slow process coming in and out, and not happy that they tride to charge $111.33 for something we never asked for. "
" A very long time to get served to get out car, and no one there to speak to on returning vehicle as they tried to charge us for unauthorised insurance after returning. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 12 August 2018
" Dreadful, will be taking g this further as breaching your terms and not offering an compassion about the situation "
" Terrible, booked a 12 seater but when we got there was told they had none! After waiting for 2 hrs to speK to someone was told to book with another company and try to get the original Booking money back on our return and to pay out an extra £2000 pounds for another car! We explained that this was not an option and would have a massive financial effect on our holiday! We were told there was no other option available. After another hour asking to speak with a manager and 3 small children getting very upset at the stituation , we was told the only thing they could do was give us 2 cars to fit us all in. We then explained that not all the party was staying for the full holiday and that wS the reason we had booked 1 van and that we was not staying in Orlando but had to travel another 3 hours to get to our holiday base! And would be left with two cars and 8 people and the cars only fit 7 people in, to be told again from the very unhelpful staff that was the only option they could give us. We had to take the 2 cars and tried on many occasions to contact the company to try to resolve the problems, but was left with no help or support from anyone who we spoke to being passed from person to person for the whole stay! We had to drive back to Orlando to drop some of the party of after 2 was then my wife who has never driven in America very upset an nervous had to drive the 3 hours back to the airport alone and anxiously to return the car. This was all very unnessassery if the booking was right in the first place. I am extremely disappointed in the company for lack of communication and not providing the booking has it was made weeks before and no communication was give to us to notice us that you could not provide the vehicle that you accepted full payment for at the time of booking breaching your terms. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BOSTON, US - Reviewed by TIMOTHY - 11 August 2018
" Drop in price a week after I booked and was able to rebook at lower price. AutoEurope staff I spoke to were extremely helpful. "
" Their system (which was a shared Avis system) at Logan tried to add in several extra costs which they said could not be removed. I insisted they sign the contract stating no extra costs. Drop-off was fine, no extra costs applied "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by TIM - 09 August 2018
" I will spend a bit more money (or maybe less) with a different company where car options and choices are available next time. This is the service we had when we previously rented vehicles from e.g. Las Vegas. We had other lower cost options available when we booked, but I decided to for a more expensive rental option, but this proved to be a very bad decision. We looked forward to our US roadtrip, which turned into a mediocre "can't wait to get there" trip instead. When booking a 2 week rental, the customer should be able to have the option the select from at least 2-3 vehicles in my mind, instead of just being dictated one rubbish car. "
" The vehicle we were given was not what we booked, we booked a Ford Edge or equivalent and were given a Mitsubishi Outlander which was a very substandard vehicle and very unpleasant to drive. Especially on the long journey we had planned for our holiday (San Francisco to San Diego), it was very uncomfortable in terms of seats, and overall car performance. It felt very underpowered, the car felt like it was about 20 years old when we had to go onto any freeway inclines and felt very unsafe. It also missed many features which would be expected as standard for a vehicle in this class such as parking sensors and SAT-Nav (this was clearly disabled as it had a GPS option disabled on the UI console and had the aerial installed). The rear passengers also were in discomfort as the rear seats were far too upright to endure a long distance journey which is expected in the US, so we had to make substantially more stops than planned. I use rental cars on a very regular base for work, but this was a very disappointing experience. It would have helped if we had been given an option of cars to choose from, but we were offered one vehicle, and no other option. Every time we have rented cars in the US previously, we have always been offered a choice of vehicles, but this was the first time we had to accept what was offered by the rental company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by NICHOLAS - 09 August 2018
" Very happy. Vehicle was immaculate. "
" Definitely will use this company again, no silly 'extra charges' at car rental pick up... we have experienced this in the past with other car rental companies abroad "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by KENNETH - 09 August 2018
" apart from the above it was ok "
" the car could have been cleaner there was no cd player the radio was rubbish the car wouldn't one day I had to phone the aaa and they talked me through how to get it started again if there had been a car manual in the car I would have known more about the car. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
CHICAGO, US - Reviewed by JAMES - 09 August 2018
" All good, as always! "
" I was very unsatisfied with the airport pickup arrangements which are completely unsigned in the airport, and had the bus drive past and not stop, and us and other renters waiting for a very long time to be picked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by REGINALD - 08 August 2018
" After pick up the car was faultless. No one asked if we understood how the controls worked and the location to pick up the car did not exist. "
" Pickkng the car up took almost one hour. Only one person dealing with pick ups. Once we got to the counter it all went smoothly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMIE - 06 August 2018
" Not good.... used other car hire companies at this airport numerous times with no problems at all.... would be nice to have some feed-back from this survey but i don't think i will get any...... I think we must have spent double on fuel that we needed to due to the very poor MPG of the Toyota they suppled!! "
" Arrived at the check in desk only to be told there was no vehicles available... after a wait of approx 30 minutes they said there was a vehicle ready for us to collect at the car park... went in search and finally found it... it was not the vehicle we reserved... not even in the same category..it was a huge toyota gas gussler!!! the driver seat was soaking wet and had a floor mat over it.......but as we had just done a 10 hour flight, all the security checks and waiting for a car we just had to get out of there.. maybe should have went back in to complain but just couldn't wait any longer.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by DAVID - 05 August 2018
" Auto Europe was a quick easy and good value, but Budget seem to have made this excellent service and price less of a good deal. "
" Chaos at the pick up, between the counter staff and the cars being brought up. Cars were being returned and sent straight back out as there seemed to be availability issues. The counter staff were very nice and professional, but struggled to get cars and customers matched. I ended up paying for GPS although the car had it built in. The Toll pass did not work at one place, and two separate toll booth staff stated the Toll pass on the car was not working, so I paid with cash. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 05 August 2018
" As usual AutoEurope are very good, no complaints. The wait the Budget desk in Orlando is out of AutoEurope's control. I would, as always recommend AutoEurope for car hire. "
" 1 hour wait time for pickup. Counter staff seemed very inefficient at Orlando compared with similar experiences in Europe. However, eventually our agent was very pleasant and apolgetic for the long wait and she did provide a free tank of fuel and additional driver at no extra cost, as compensation without having to ask. So overall an acceptable outcome. But be aware of potential waiting time after a long flight. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEREK - 04 August 2018
" as above, very disappointing, will think twice about using you next year "
" i have used budget before, we used them on our last trip to Orlando, but having to wait two hours in the airport to pick up the car took the shine off the whole experience, they had two people serving and one person walking along the line frankly doing nothing, i know its a busy airport and a busy time but we had to watch other people in long lines being dealt with very quickly and our line of about 25 people took forever, how you cannot do a fast pick up is a joke, but the worst of it all no one really cared total lack of anyone who was in charge and trying to help, the person on the desk just wants to sell you extras, and not in any hurry hard to take after a long flight with young children "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DARREN - 02 August 2018
" On this trip I had two cars rented with Rentalcars and one with yourselves. The two with Rentalcars I had absolutely no problem with so I'm more than likely use them again in the future "
" Having had to queue for over 50 minutes to get the car we were then told a car was unavailable but we could have one that was parked in Athens garage in Terminal B we were in A. So with four suitcases a car seat and three now irritable kids we walked the long journey across the terminals to get it "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARGARET - 02 August 2018
" Auto Europe found us a good deal and sent out all the relevant info quickly. "
" Today I have received an invoice for $198.18 which, when I contacted Budget, they tell me is for personal insurance. I did not agree to insurance at the pick up as I already have my own. I have contacted Budget and they are going to investigate. I have been told this should take 15 days. Meanwhile my card has been charged. This has never happened to me before. Also, when we were given a car it was covered in a number of serious dents. They did switch this for us at the time but I was shocked to see the condition of the first car. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by WILLIAM - 02 August 2018
" Very good experience would definitely use again "
" Good experience Desk reasonably efficient Car met expectations Return process efficient Just be aware that the windscreen mounted 'sun pass" might be switched on. If you use it once then your committed to the term if your rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by ROBERTA - 01 August 2018
" I think Auto Europe are good. At Sarasota we were told by Budget that spouses were automatically signed on and didn't count as additional drivers - this should be clarified and on your site as decisions are made about which option to use esp around paying for additional drivers - which with Budget (and I sssume Avis) are included! clarify this? "
" The staff were fine but weren't familiar with the Auto Europe contract so it took awhile to sort out the included extra drivers and the included tank of gas which we had paid for - not on their computer system so had to rely on my printout so get this through. Don't know why this information can't be included in the booking which Budget receives? "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JAMIE - 01 August 2018
" I won't recommend and will ensure I provide the above review on every possible review site. "
" The staff member at the desk employed the usual tactics to upgrade etc. When we were clear that we wanted the car we had ordered and paid for, he then repeatedly lied to us that a sat nav had been included in the voucher and we all (inc him) hadn't initially realised. We checked that this was no additional cost and he assured us, even when we pointed out that the cost of the sat nav was included in the printout, he lied and told us that was s standard printout and we would not be charged . We therefore signed the doc and had our holiday to come home and find that budget have took over £150 from the credit card. I have emailed them three times and had no response. This is theft and hors beyond the usual pressure tactics. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by ANDREW - 31 July 2018
" Please contact me to discuss compensation "
" The. Car broke down on day 2 of our road trip. we called and were told WE had to awAit the tow track then return to the airport to collect a new car. First tow truck never arrived. We lost 7 hours wIting, travelling and waiting. No compensation was offered . Not good enough I am afraid Everything was fine "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by BARRY - 31 July 2018
" Very satisfied with my experience with your company (which I have used once before) but I prefer to collect my rental in Clermont where my daughter lives rather than at the airport. After my wait for a car I noticed that there must have been at least 30 people in line after me. Goodness only knows whether they were ever successful in getting a car. "
" As flight was delayed for 5 1/2 hours and I could not contact Budget when I arrived at airport there were no cars available! I had to wait 2 hours to get a car and was also told that only 1 additional driver was included. Also, I had to sign that returning car empty would incur a charge despite first tank included in rental. I am waiting to see whether additional charges are made. I have already contacted you regarding problem - not of your making I accept. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WILLIAM - 29 July 2018
" As above. We have hired cars in USA for 25 years and this has got to be the most basic car we have ever had and to be told it's basic and not comfortable and service we got and attitude because we didn't upgrade appalling. "
" Felt man at Los Angeles tried to pressure us into taking cover and when declined became stroppy. Although we had booked a SUVs which seats 5 which for price would have thought we would have got a clean, comfortable vehicle. He told us it's a rubbish cheap car and that exactly what we got. Cheap, bare car which young felt every bump in the road. Unclean, smelly. Tyres minimal tread. It is really hard to understand why you have these cars and when you charge so much. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by ADRIAN - 28 July 2018
" I am pleased with the service from Auto Europe although I have emailed you about the extra charges & haven't had a response yet. "
" Collection of vehicle took about 1.5 hours, there seemed a lack of urgency from some of the counter staff, had to consult colleagues frequently about rental details printed on your voucher. I would have expected all the details from your reservation to be on their computer but this doesn't seem to be the case. I didn't take any of the extras offered at the counter but have had an extra $409 dollars taken from my card when there was no mention at time of pickup there would any extra charges to those I had already paid to yourselves. With a massive queue building up behind I didn't check through the rental agreement, we were desperate to get out after such a long wait, the van was great though, almost new & served us well over the 2 weeks. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by DAISY - 28 July 2018
" Excellent "
" Really helpful manager who worked hard to find the best match in my car category. I had 5 passengers and lots of luggage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by JULIAN - 27 July 2018
" Quick, no hassle, good value for money. "
" First class service and vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KEVIN - 26 July 2018
" Overall good experience "
" Great car as booked, quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEWART - 25 July 2018
" Straight forward and easy service provided "
" Long wait in line to get car, car was clean and in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MALCOLM - 24 July 2018
" We've never had any problems with Auto-europe. They always give a good value for money and I feel they are reliable. "
" We had to wait an hour and 45 minutes to get to front of queue - which wasn't very long. There were not enough staff on. (We picked up another car from Alamo in 15 minutes from a similar queue!) When we finally got served the member of staff was quite quick and very pleasant but we had to wait another 20 minutes for a car to be available - although a manageress had asked us more than an hour previously and again half an hour before we got to front of queue which type of car we were picking up. We were shocked at how long it took to deal with some customers when Car hire firms to either side were flying through their queues. There was an average of 3 people serving at any one time - they kept coming and going. We understand staff get breaks but on a busy Saturday in July there should have been more experienced staff on. One chap seemed to be helping others out between customers. The drop off however was quick and efficient. We've used Budget elsewhere and always been happy with the service. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by RHONDA - 24 July 2018
" Excellent price too. "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. LOUIS, US - Reviewed by ROBERT ALAN - 24 July 2018
" condition of vehicle - Inside not cleaned properly. "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by IAN - 23 July 2018
" The car drove well it was just the state I received it in. Since I was nowhere near Boston after I took the car it was not possible to go to another agency to complain. "
" I collected the car at night. The next morning I found that the passenger seat had pieces of chocolate partly melted on it. The back seat was scattered with pieces of pink candy. The dash was dusty and it was obvious that the car had not been properly cleaned beforehand. The car had many scatches and scrapes. There was no sheet on which to mark these before taking the car away. I took photos instead. I reported these things on drop-off but I doubt if the information would be passed on to management. I planned on writing them a letter when I have the time. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
SANFORD, US - Reviewed by PAT - 23 July 2018
" Great deal "
" Deal was supposed to include a tank of petrol. This was not given- it was full to full Also, litter under both front seats. Otherwise great!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ANDREW - 22 July 2018
" As above but not your fault "
" Took for ever to pick car up as needed a swipe on the CC. None would work and no default PIN procedure. Staff bemused then not terribly interactive. Also given a mustang look a like with very limited luggage space so needed to keep cases in back seat "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by SELWYN - 19 July 2018
" Fast efficient and helpful staff takes stress from journey. "
" Very satisfied. Friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PATRICIA - 16 July 2018
" See above "
" I'm always a bit nervous about rental car companies trying to charge extra when you pick up, etc. so it was a pleasure to come in, show my license and drive out ... all at the agreed price with no pressure. Nice car, easy return. It really was pretty smooth sailing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PETER - 16 July 2018
" Best price compared to other sites. "
" Pick up was a bit slow as it was pretty busy. Would have been good to be able to have some additional hours without having to pay for a full extra day. ended up waiting several hours in the airport to avoid a full additional day. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by CHRISTOPHER - 15 July 2018
" Auto Europe overall very good "
" I collected the vehicle in New York City and it was virtually empty of fuel We were very close to running out by the time we found fuel "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
COLUMBUS OH, US - Reviewed by STEPHEN - 14 July 2018
" Very easy to use site "
" Good Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by MIKE - 12 July 2018
" Smooth pick up and drop off, no waiting. "
" Ordered a small car for 2 people, was surprised to be given a Ford Mustang Coupe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by THOMAS - 12 July 2018
" Seems pointless.making a detailed reservation when the pickup is so poor, once at the desk the one lady serving, being watched by 4 others was dealing with 2 clients, didn't have proper details of the inclusive booking I'd made, tried to charge extra for included items, and spent 40 minutes confirming things, that should have been Confirmed prior to my arrival. "
" Very disorganized at collection Supplies a car which wasn't suitable due to being a hybrid, alot if the boot was taken up with batteries, luggage had to be carried on the back seat. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by GRAHAM - 11 July 2018
" Good experience. Competitive prices as well. "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 11 July 2018
" Car good quality. Staff friendly. "
" Car good quality. Staff friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 10 July 2018
" Very reasonable price but use auto Europe but will avoid budget, it was dissapuhowever that the price of vechile decreased from my initial booking and you didn't inform me of new deal I did find by checking the cost a few days before I left and had to cancel then Rebook this was unnecessary and should have been able to cancel over phone "
" Had to wait 2 .5 hours ina queue to receive the vechile after an 9 hour flight completely unacceptable initially for the first hour there was only 2 on their desk this eventually increased to 4 but they kept disappearing for breaks "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ANDREW - 09 July 2018
" Would rather deal with a company with better customer service. "
" The vehicle we hired had a faulty avi box fitted and was being picked up by the toll booths even though the switch was at the off position. We called your customer services about this twice as we were unable to pay as the booth operator told us the charge had already been made. We were assured we would not be charged for this but they could not do anything about this we would have to deal with it on return of the vehicle, which put us off travelling on toll roads incase charges were made, which was very inconvenient for us and also incurred a lot of delays. When we returned the vehicle we explained to the budget representative who also told us she could not deal with it either so we have been left not knowing what is happening with this. Your customer service advisors I spoke to did not seem to properly understand English and it was very hard to get them to understand the problem. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TAMPA, US - Reviewed by ALLAN - 09 July 2018
" As above you should not rent out cars without the appropriate insurance "
" When we arrived we were badgered into taking extra insurance,they said if we broke down,had a puncture or crash we were not covered, so took it out at agreed price as we had two cars but when we returned it they tried to double the agreed amount,they also said we had to bring the car back full of petrol when we should have had a free tank,very dissappointed and should not have to deal with crooks like that. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
TAMPA, US - Reviewed by MICHAEL - 09 July 2018
" as above "
" Budget refused to add additional drivers to the car even though it was included within deal on the AutoEurope website. They also said there was not free tank of fuel - which again was part of the website deal. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 07 July 2018
" Good deal and professional service. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANTHONY - 06 July 2018
" See above. "
" Tampa airport has now moved the car rental area from immediately outside the arrival baggage hall to the other side of the airport about 1.5 miles away using the shuttle train. You have to go up and down using the lifts with your luggage at both ends. Allow an extra 30 minutes on the return to get back to the terminal. I can not blame Budget for this as all car hire services are now centralised there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RONALD - 06 July 2018
" Everything went smoothly except for the stupid wait to register at the Budget desk, while other suppliers had no queues. "
" Experience was spoilt by the hour and a quarter wait in a hot airport, after an hour and a half wait at immigration to pick up the vehicle after a long flight from UK. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by ANTHONY - 06 July 2018
" Easy process no problems "
" Everything easy with pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MOHAMMAD - 04 July 2018
" Lovely new car with high range specs, heated seats, great sound system and navigation included and the perfect size to fit all our luggage. Could not have asked for a better car for our road trip around California "
" Quick, easy and friendly service, everything clearly explained and no hidden fees attached "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RAYMOND - 03 July 2018
" Please see above. "
" In USA counter staff always want to sell you extras for which they get commission. This is not something you want after a tiring flight. Unfortunately this is not just confined to Budget. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PAUL - 02 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTLAND ME, US - Reviewed by ALISON - 02 July 2018
" You need to make sure that thence-andis you represent aren't making money on the sly from trusting customers "
" THEY HVE ADDED ANOTHER 120 DOLLARS ONTO THE COST WITHOUT NYNGREE MENT. I PAID UP FRONT AND HAD TO PAY AN ADDOTION 80 DOLLARS FOR GPS. I HAVE NO ODEA WHY I HAVE BEEN CHARGED THE ADDITIONAL AMOUNT. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 01 July 2018
" Very poor, I was told to return the car with a Full tank ,which I understand I would get a tank of petrol , which was not true. "
" They only had 3 cars available which I did not want ,the vehicle they gave me was not Want , it was damaged on the passenger side, so we took a photo of very poor service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
TAMPA, US - Reviewed by MAUREEN - 30 June 2018
" Efficient but I reported to the agent st the end of my rental that I thought the wheel alignment was slightly off because the car pulled to the left when braking. "
" No problems "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DALLAS, US - Reviewed by CLIVE MARTIN - 29 June 2018
" Auto Europe was a pleasure to deal with...no hidden charges, just fast efficient service "
" After declining all mentioned additional add ons at the rental desk, the salesperson stuck on an additional daily charge for a tyre change! I was also charged 120 dollars for using the tollway one day( they told me there was a retroactive charge to the first day of rental! I have taken this up with their head office, and await their response "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by GEORGE - 29 June 2018
" Non "
" This is the second time in 3 weeks I've had appalling service from Budget. They have overcharged me TWICE and they have been totally unresponsive when trying to contact them about lost property. I will NOT be booking with them again. I'm also still awaiting contact from them regarding a refund. To no avail. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by ROGER - 29 June 2018
" No problems with the booking. "
" Although the vehicle had only 30,000miles on the clock, it was in poor condition, the seats were dirty & stained, the suspension was not working properly and there was a problem with the accelerator/gear change system which cased the car to lurch at certain speeds. I called the Budget helpline to see if I could change the car, I was told to take it to the nearest Budget office (Frederick, MD), the manager there claimed that there were no cars available. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JAMIE - 29 June 2018
" Good site, price and service. From my first experience - all information needs to be relayed across to the rental company to ensure you are getting what you are paying for as per your information on the site. "
" Budget dealt with the booking very well. The disappointment came from the lack of information from Auto Europe to Budget. The free 3 additional drivers as per your promotion was not sent across and after having to show Budget your site in which I took a screenshot of the promotion, they agreed to honor the extra drivers. They showed me their screen which had all the information from the booking and I saw that the additional drivers was not mentioned. Also the tank of fuel was not full upon collection and this was not noticed until we got to our accommodation which was then too late to discuss with Budget. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
INDIANAPOLIS, US - Reviewed by YUVAL - 27 June 2018
" On June 23 morning, four days ago I returned the car to Syracuse airport, NY (one day before schedule). The car was fine and the return at the Syracuse, NY airport went smoothly. I have rented car from Auto Europe tens of times, as well as from others. I may say that I am experienced. Pick up at Indianapolis, IN airport on June 17 resumed in a bizarre way: The agent pointed out to me that I arrived 45 minutes early, and as a result, I will have to pay for an extra hour. I explained him that actual pick up time is never accurate - sometimes you arrive 3 hours late and sometimes you arrive one hour early, and that as long as you keep the duration correct (e.g. return within 7 days from pick up or before), there should not be any extra charge. Instead of paying 100 USD for One Way drop fee, I was charged for 135.20 USD, and it is indicated in the receipt and in the agreement that the charge is 35.20 $ extra for one additional hour ! As you will review the attached agreement and attached Receipt (after returning the car one day early, i.e. within the prepaid reservation), the Indianapolis agent added 35.20 $ to my bill. Please review it and please make sure that Avis will refund me the extra charge. Sincerely, Yuval Eshel "
" On June 23 morning, four days ago I returned the car to Syracuse airport, NY (one day before schedule). The car was fine and the return at the Syracuse, NY airport went smoothly. I have rented car from Auto Europe tens of times, as well as from others. I may say that I am experienced. Pick up at Indianapolis, IN airport on June 17 resumed in a bizarre way: The agent pointed out to me that I arrived 45 minutes early, and as a result, I will have to pay for an extra hour. I explained him that actual pick up time is never accurate - sometimes you arrive 3 hours late and sometimes you arrive one hour early, and that as long as you keep the duration correct (e.g. return within 7 days from pick up or before), there should not be any extra charge. Instead of paying 100 USD for One Way drop fee, I was charged for 135.20 USD, and it is indicated in the receipt and in the agreement that the charge is 35.20 $ extra for one additional hour ! As you will review the attached agreement and attached Receipt (after returning the car one day early, i.e. within the prepaid reservation), the Indianapolis agent added 35.20 $ to my bill. Please review it and please make sure that Avis will refund me the extra charge. Sincerely, Yuval Eshel "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 27 June 2018
" Easy to book, cheaper than most. "
" Not enough staff on the desk. Vehicle was reasonably clean. Oil change light came on within 10 mins of driving off. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SANFORD, US - Reviewed by JAMES - 27 June 2018
" Used auto europe whenever i am away and need a car because it is a clear website that includes the no hassle zero excess option which is very good. "
" overall very good, car was not very clean "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOSTON, US - Reviewed by MICHAEL - 26 June 2018
" All went smoothly "
" Smooth rental procedure and virtually new car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 25 June 2018
" your company has been helpfull, and quick to respond "
" Ignoring the 90 minute wait, the car not being ready and generally rude staff the concern is that they would not accept what was on the voucher and what had been paid for. The entire experience was stressful for my 4 year old daughter. The agent would only accept one additional driver and was insisting on charging for the other 2 drivers. After going round in circles and getting knowhere with him, we had no choice but to agree to his terms - so we avoided having the additional 2 drivers. He also tried to charge for the pre-paid fuel, and tried to chargee (with a bullying tone) for the slightly enhanced insurance. I've travelled many times to the states and I'm used to the 'up sell', but this was something else. Any vulnerable customers you send their way could very easily be railroaded into unnecessary costs. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by GREGORY - 24 June 2018
" Fine with Auto Europe. Did what it says on the tin. Budget was not a pleasant experience, but hey, who said car hire had to be fun? They delivered what we booked and didn't try to rip us off. So happy enough overall. "
" A good value deal. As always, a long wait at JFK airport to pick up the car. Somewhat intimidating staff when you finally reach the counter, who you have to be very careful not to rub up the wrong way, almost as bad as US Border Immigration! The young man who received the car on return was unfriendly to the point of rudeness. But he was quick and efficient, if contemptuous! However, overall the deal itself was fine, and, through gritted teeth, I would use Budget again. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JOHN - 23 June 2018
" I upgraded to get a particular vehicle which I didn't get so disappointed with that. the vehicle was clean and faultless. No additional costs on return yet a charge taken fro my card. Going to dispute it and will avoid budget in future. Auto Europe will continue to be my first go to place for car hire abroad. "
" They have billed me for toll use when I paid at the booth, no opportunity to contact other than phoning the USA. I'll void them I future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 21 June 2018
" None "
" None "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEPHEN - 21 June 2018
" I feel deceived and badly let down by Auto Europe. I paid for a vehicle deal which was not provided by the rental company and this has cost me money and ruined my holiday. I sent multiple emails to both Auto Europe and Budget asking for this issue to be resolved but to no avail. I am disgusted with my experience and will share this with as many people as possible. "
" Despite booking a vehicle through Auto Europe with a tank of fuel as part of the package, I was advised by Budget that this was not the case and that the vehicle had to be returned full to avoid significant charges. I have sent numerous emails to both Budget and Auto Europe to try to get this resolved but neither company was prepared to contact the other to sort it out. As a result I returned the vehicle full of fuel which has cost me some $40 which I should not have had to pay. I am disgusted with the total lack of interest or concern demonstrated by Budget and Auto Europe. This matter spoilt my vacation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ELAINE - 18 June 2018
" Very smooth and generally pleasant experience "
" I had problems with the epass for the toll roads. Have kept my receipts but the staff when I returned were slightly off hand telling me it's nothing to do with them and contact the epass company. I felt this should have been handled by the Budget staff as it was them that I rented to Car from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DARYL - 18 June 2018
" Generally pleased with the car and with the price from Auto Europe - if the guys at the counter were less pushy I'd have been completely satisfied and some ! "
" not so pleased that we were asked to take put more insurance as if it was necessary - arriving disorientated and tired I agreed - only to find I didn't need it - they did take it off the following day when I went back in to suggest I didn't need it - the whole experience felt like they have a job to get you to spend more at teh counter "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WILLIAM - 18 June 2018
" Tried to book twice with you requesting a different drop off location. Cancelled first booking but same thing happened second time. Really inconvenient for us "
" Car had not been cleaned inside at all "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by RICARDO - 16 June 2018
" The booking was straightforward and made working with Budget much more easy. "
" The counter staff was very helpful, however after a fairly efficient check in, it took them roughly half an hour to make the car available to me. It was an overly long wait without a proper explanation as to why. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SANFORD, US - Reviewed by JOHN - 15 June 2018
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PETER BRIAN - 14 June 2018
" Dealing with Autoeurope was easy. However when changing car due to more passengers it was necessary to cancel online first. Staff on phone did not have knowledge of all deals "
" Time spent waiting at counter was excessive. Had to change car because of broken seat. Staff were excellent but second car had not bee properly cleaned. Drop off was efficient. Extra charges were not well signposted. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by MARDI - 13 June 2018
" top class "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DAVID - 11 June 2018
" Great "
" Incredibly easy to sort out and competitively priced. Drop off only occurred a few days ago but so far its been a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DONALD - 10 June 2018
" Maybe choice of cars could improve a bit. "
" All in all very good but hit it on a very busy time so was in line for a very long time with queue jumpers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CHRISTOPHER - 09 June 2018
" Please note question 3 "
" I have been charged an extra £19.20 for e-toll charges. I paid cash for each toll that I used apart from one occasion when the cashier waved me through when I was about to pay her. I just assumed that there was something wrong with the toll barrier "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEOFFREY - 18 May 2018
" Always use Autoeurope "
" 30 minute wait as vehicle was not ready, otherwise all was good "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GUILLERMO - 18 May 2018
" Nice to be able to pay in pounds "
" They pushed a lot for an upgrade that costed as much as the original price "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WAYNE - 17 May 2018
" Auto europe provide many car hire options at highly competitive rates I just choose the wrong company. I have used Auto europe for several years and all bookings have been good value "
" I had two budget vehicles both with over 30K miles and one with significant panel damage, tried to scam me into paying for fuel when I optioned return full as well. Also had a interesting discussion with budget staff in Vegas when changing a vehicle over. Never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PHILADELPHIA, US - Reviewed by STEPHEN - 17 May 2018
" overall, very pleased "
" Only slight hitch was a long queue due to staff shortage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHERYL - 14 May 2018
" Reasonable rates,friendly, fast and efficient pick up and drop off. Car clean inside and out, ticks every box, I will certainly use Budget car rental again and will recommend. "
" Reasonable rates,friendly, fast and efficient pick up and drop off. Car clean inside and out, ticks every box, I will certainly use Budget car rental again and will recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 13 May 2018
" No comment "
" Budget used to have self check-in facilties in Tampa, after relocation of the car hire center this has been removed. Waiting time was over 30 minutes which is not acceptable, in particular after a long haul flight "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by TOR ERIK - 11 May 2018
" Quick, easy and very straight forward... "
" Everything just worked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by SHANE - 10 May 2018
" Entirely satisfactory. "
" Well presented vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PROVIDENCE, US - Reviewed by FRANK - 09 May 2018
" I left the front screen attachment for my sat nav on the screen- would you be able to return it to me please. Thank you "
" Great vehicle, great service, easy to access and return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by WILLIAM - 08 May 2018
" Please respond "
" Dear Sirs I have shared the below information with Budget but the said they had forwarded it to you: We made the above rental via Autoeurope but rather than a public assasination route via public domain gave Budget the opportunity to resolve: 1) Pick up at BWI was terrible a line of 15 people, initially 2 servers after 10 minutes 1 took a break. Speaking with another customer who is a regular customer predicted the above event prior to it happening, likewise how long it would be before he returned. Customer care was zero and the time to rent a prepaid car was 11/2 hours. The Mazda3 hatch was smaller than typical intermediate cars displayed. The vehicle was indicated free from damage, but even in a dark garage, it was evident that there were multiple marks on every panel and damage to alloy wheels. The vehicle was not valeted even to a basic standard. On highlighting the above to the gate attendant, she said I'll mark the paper marks all over, or if you return it you might get an upgrade. Unfortunate we had an appointment and not able to join the line and waste another 11/2 hours. 2) Drop off at Downtown Miami was similarly chaotic. Seemingly as long as the vehicle 4 wheels and gas in the tank no one cared You made clear there was a $300 different location drop off fee. A toll payment device had instructions how to deactivate and we paid all toll independently. My credit card was charge by Budget 8 days after drop of: $371.66 equating to £265.30 plus $21.09 equating to£15.15. Albeit Autoeuropes service has been excellent, your partner Budget's has been abismal, unprofessional and totally unacceptable. Please refund unjustified charges "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by RICHARD - 03 May 2018
" Have been an Auto Europe customer for many years - always excellent. "
" Rental pick up was the problem - Budget staff not really interested, was kept waiting before being seen even though they were not busy. Then had to wait for nearly 10 minutes for them to find us a car !! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by LISA - 29 April 2018
" The windscreen wipers were defective and the Bluetooth on the in car entertainment system was unable to connect with my devices. "
" My credit card has been charged with $200 and no explanation as to what the purpose of it is. I found this to be very distressing. It has caused excessive trauma to what has been an enjoyable vacation. It really discourages me from using Budget as my rental provider in the future. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by ALEXANDER - 29 June 2015
" soo many people queing, not many staff on the counter! "
MIAMI, US - Reviewed by RAYMOND - 19 June 2015
PROVIDENCE, US - Reviewed by LYNNE - 19 June 2015
ORLANDO, US - Reviewed by LEIGH - 13 June 2015
" Very easy to use. Very happy "
" Very helpful and upgraded car free of charge "
MIAMI, US - Reviewed by NIKOLAUS - 13 June 2015
PORTLAND OR, US - Reviewed by REDMOND - 11 June 2015
" There was an issue with working out the voucher when I arrived at the desk. I don't know if it was the fault of Budget or Auto-Europe, but it meant I had to stand and wait a while. Based on the rest of the experience I would think it was Budgets fault. An email the day before with just the important info like reference number, location address, etc, would help when trying to find the details. "
" The "on-site" facility is a desk with a sign telling you to get a bus off-site. This was an issue as our return flight was very early and this meant an extra half hour had to be set aside to make sure we got the car dropped off and back to the airport. The service guy didn't know what he was doing and took forever. He didn't once apologise for the off-site location or not knowing how to process us and having to ask others when they were available. Budget PDX, never again. "
NEW YORK, US - Reviewed by MARTIN - 03 June 2015
" the car was great although they did not recognise my voucher at first "
CHICAGO, US - Reviewed by KEVIN - 01 June 2015
" Very, very slow- didn't seem as though they knew what they were doing. We had pre-paid in advance but they had problems with our credit cards.-they appeared to be having trouble with other peoples cards as well. It then appears they double charged us-luckily the guy at the Budget desk in Boston sorted it out for us "
" As above plus no map provided -no overvview of vehicle given-no explanation of driving rules in USA-very poor! "
ORLANDO, US - Reviewed by JOHN - 23 May 2015
" disappointed that man at service desk would not check car for damage when collecting car. there was minor damage that I had to inform of and take photo,s of incase of claim against me. inspection of car before rental begins is quite important to me, and has always been carried out with my other rentals. other than that I was very satisfied with service, and had no problems thankyou "
" car was as advertised , but no pre check on car before rental. noticed thorough check on return of car. "
FORT WALTON, US - Reviewed by JANE - 21 May 2015
" I regularly hire cars to collect at Fort Walton Beach. I never get what I ordered, the cars are frequently old, the check in service is appalling. It's always a case of "computer says no". "
" Poor check in service, old car, only one key, no central locking. "
LOS ANGELES, US - Reviewed by COLIN - 16 May 2015
" Car was a Kia Sorrento. It was not ideal technically in that one one occasion the alarm sounded on entering the car for at least 5 minutes before turning itself off. Nothing we did managed to switch it off. The locks didn't always work either first or second time so great care was required to confirm that the car was locked. Car had about 33000 miles on the clock. Otherwise car was ok. "
LOS ANGELES, US - Reviewed by JEFF - 12 May 2015
" When picking car up, was told no insurance cover for Mexico so NO car, had to get manager to phone your US office who said insurance was through yourselves. This was not made clear on any documents. Had to pay extra insurance for breakdown $197.71, I feel this should be in the rates you quote. "
" Manager and Staff were helpful "
NEW YORK, US - Reviewed by SAMUEL - 06 May 2015
" Fantastic booking staff based in Boston, very good rates with nothing hidden. Amazing service - Brendan in call centre was fantastic! "
" Check-in clerk was fantastic with a **GREAT** sense of humour. "
ORLANDO, US - Reviewed by ROGER - 03 May 2015
" Internet booking process good as usual. "
" Service was painfully slow and an apparently experienced clerk turned out to be very inexperienced and needed assistance from busy co-workers. Whilst I acknowledge that the car allocated on arrival may not be the model indicated when booking, I was surprised and not best pleased to be allocated a KIA Optima - not an American car! The car had already covered almost 30,000 miles so was far from "new". It performed satisfactorily. It is difficult for the customer to be sure that they are allocated the correct car class when the model is different from the example specified at booking, and the classifications are not disclosed (FCAR, PDAR etc) by the renter at the point of collection. Will probably book National or SIXT next time "
DENVER, US - Reviewed by MARCUS - 03 May 2015
CHICAGO, US - Reviewed by NICHOLAS - 02 May 2015
" We were overcharged with the first car hire on our Route 66 trip by £80 and it would have been more had we not gone back to budget on 1st day - not good honest company and we felt cheated into losing money by being half asleep and nothing was explained with regard extras and their price - they were added automatically!! We spent hours on phone trying to sort but no one answered so ended up wasting our first few hours on hol sorting car! Then national the second car hire gave us old high mileage car not full of fuel and filthy dirty! So not happy!! "
" We were overcharged with the first car hire on our Route 66 trip by £80 and it would have been more had we not gone back to budget on 1st day - not good honest company and we felt cheated into losing money by being half asleep and nothing was explained with regard extras and their price - they were added automatically!! We spent hours on phone trying to sort but no one answered so ended up wasting our first few hours on hol sorting car! Then national the second car hire gave us old high mileage car not full of fuel and filthy dirty! So not happy!! "
SEATTLE, US - Reviewed by MICHAEL - 28 April 2015
" No problems at all, it just worked which is what should be expected. "
" My only negative is that I asked for a Ford, would have been 100% happy with most other Amaerican cars but was given a Kia! The Kia did the job but was not as comfortable as expected. "
BOSTON, US - Reviewed by STEPHEN - 13 April 2015
" Easy to navigate website which allowed us to book a car to best suit our needs. The price we paid was excellent and much cheaper than other car hire sites. Car we received exceeded our expectations. "
" Car we received was excellent value for money. It was perfect for our needs, especially all of our luggage( ski bags etc). Service agent at airport was very pleasant and helpful. "
KEY WEST, US - Reviewed by RICHARD - 02 April 2015
" good service, great car. highly recommended "
" fast and easy return. "
PHOENIX, US - Reviewed by JOHN - 28 March 2015
" Easy to use "
" Every one at budget where very helpful "
MIAMI, US - Reviewed by GERARD - 04 March 2015
" I was given a Kia Soul in place of the Ford Focus that I had ordered but in the event this did not matter. "
MIAMI, US - Reviewed by TREVOR - 13 January 2015
" Everything worked perfectly from placing order, answer to telephone enquiries, pick up and drop. "
" Couldn't have been better "
WASHINGTON DC, US - Reviewed by DONALD - 09 January 2015
" Great price "
" Very good but got. Jeep rather than the Fotd Escape "
BOSTON, US - Reviewed by GERARD - 08 December 2014
" Really great service . . with the best prices "
" Great service, no funny business . . . plain honest language "
BLOOMINGTON IN, US - Reviewed by JEREMY - 19 November 2014
" The booking was easy to make and everything went very smoothly. "
" Very helpful and friendly staff. The car was clean and well maintained. "
ALBUQUERQUE, US - Reviewed by PETER - 27 October 2014
" Very good - no problems and very reasonable rates. "
" Simple pick up and helpful staff. Car good condition and very clean. Easy drop off at final destination. Very happy with the whole process. "
MINNEAPOLIS, US - Reviewed by PAL - 25 October 2014
" Very satisfied, I got a better / bigger car that I Ask for, same price:-) And your counter was very Nice. "
" Very Good. "
SPOKANE, US - Reviewed by MICHAEL - 19 October 2014
" Really excellent service in every respect. Will use again "
" Excellent car. Customer service exemplary "
TUCSON, US - Reviewed by GRAHAM - 20 August 2014
" Documentation was clear and precise. "
" Everything went smoothly. "
BOSTON, US - Reviewed by PAUL - 04 August 2014
" Booking was easy and Budget were expecting us on arrival. "
" The car they provided was nearly new and a fantastic car, the best I have ever received from a car hire company in 25 years - a KIA K900 "
BOSTON, US - Reviewed by SIMONE - 22 July 2014
" our car rental worked out great, they took they voucher without any problems or questions "
" friendly and fast service "
SAN FRANCISCO, US - Reviewed by MAARTEN - 21 July 2014
" Very good price for a very good car. Everything included! "
" The staff was very friende and efficient. Everything was very straightforward and easy "
BOSTON, US - Reviewed by CARL - 17 July 2014
" Trouble free. Very good discounted rate. "
" Friendly and efficient pick-up and drop-off , and good quality vehicle. "
PHOENIX, US - Reviewed by IAIN - 15 July 2014
" Great service "
" The Budget experience was seemless and efficient - great job! Would certainly recommend the Budget service in Phoenix - the UK car hire industry could learn much. "
SEATTLE, US - Reviewed by MICHAEL - 11 July 2014
" Had no problems very easy to book "
" One of the most efficient hire companies we have used. Check in and return of car extremely well done. Would certainly use again "
WHITE PLAINS, US - Reviewed by JOHN - 06 July 2014
" We found Auto Europe to be great value for money. We have used them in the past and will probably use them in future for our car hire needs. "
" We were provided with a great car, a Chevrolet Cruz, which was almost new, and were very satisfied with the service we received from them. "
HARTFORD, US - Reviewed by STEPHEN - 22 June 2014
" Obtained the best price through Auto Europe "
" Excellent service received "
PORT RICHEY, US - Reviewed by ADAM - 18 June 2014
" Excellent value "
" Excellent speedy service! Would definitely recommend! :) "
SACRAMENTO, US - Reviewed by ROBERT - 09 June 2014
" All booking terms etc were as we purchased. Pleasant and quick transaction "
" Good car and service, swift transaction "
CHICAGO, US - Reviewed by CHARLES - 07 June 2014
" After an unfortunate delay with Budget at O'Hare , it turned out that we were given a midsize car instead of a compact. This was an excellent boon, because we intended to travel some distance and should have ordered a midsize car really, as it turned out. This needs to be made clear to prospective clients, who may try to save some £££ , but will end up facing enormous distances with an inadequate vehicle. Europeans are just not ready for the far greater distances in the USA. So, for power and comfort, please persuade them to go midsize and never compact. You are at liberty to use my comments . "
" An unfortunate delay at O'Hare when we went to collect the car, but we were dealt with very well in the end. "
SAN FRANCISCO, US - Reviewed by CHRISTOPHER - 06 June 2014
" All good. No comments. "
" Initially budget sent us to the wrong parking bay to collect the car, but they were friendly and professional in sorting the error. The car and return service were both great. "
KONA, US - Reviewed by JEFFREY - 31 May 2014
" Efficient web service. "
" Efficient office in Kona. Actually given the car I had booked! "
HOUSTON, US - Reviewed by ADRIAN - 13 May 2014
" Straight forward booking process "
" Took a long time to process paperwork at the Budget office Westheimer , compared to Budget office at Houston airport "
DENVER, US - Reviewed by DWIGHT - 04 May 2014
" Everything went smoothly "
" Quick and friendly service. (Interestingly, they tried to persuade me of the value of getting a bigger car with more power. When I declined they gave me a bigger car because they didn't have the one I ordered available!) "
ORLANDO, US - Reviewed by JOHN - 03 May 2014
" No issues at all. Good service and quick checkin at Orlando airport. "
BOSTON, US - Reviewed by PETER - 28 April 2014
" Description of vehicles are good and rental charges are excellent value. "
" The second time I have used Budget, their staff were professional and friendly, and both cars were clean, new and a high specification. "
BOSTON, US - Reviewed by CHRIS - 21 April 2014
" Main brand rentals at lower prices...why go elsewhere? "
" As usual a very long wait at the collection desk which is the last thing you want after more than 20 hours travelling, but come to expect that in the U.S. regardless of who you rent with. More paperwork done at time of booking meaning less time at the desk leading to less queueing would make sense. "
SAN FRANCISCO, US - Reviewed by JAMES - 18 April 2014
" Have used your service in Spain,France and USA delighted with the service. "
" They couldn't have done more, even gave us a new vehicle. "
BOSTON, US - Reviewed by HASAN - 17 April 2014
" Great service, extremely happy with everything. Would recommend to anyone and would use again for rentals! "
" Great service, great customer service, highly recommended. "
DENVER, US - Reviewed by MARTIN - 11 April 2014
" All went very well with the Car Hire at Denver with Budget. Having hired with Auto Europe via Budget at Denver we are well aware of the Budget Team's hard sell tactics. They aggressively try to make you choose an upgrade or change of vehicle citing mountain driving conditions,etc. Everything else all good. MH "
" Having hired with Auto Europe via Budget at Denver we are well aware of the Budget Team's hard sell tactics. They aggressively try to make you choose an upgrade or change of vehicle citing mountain driving conditions,etc. Everything else all good "
ORLANDO, US - Reviewed by MARTIN - 04 April 2014
" Straight forward, good value service "
" Despite the fact that we had reserved our car over two months in advance, no cars were available for over an hour after we arrived at the Budget desk. We had just come off a nine hour flight so this was most unwelcome news. We were then offered an SUV crossover vehicle when we had expressly reserved a luxury sedan. We had to return to the airport at considerable expense four days later in order to swap to the category of vehicle which should have been available from the outset. "
BOSTON, US - Reviewed by MARK - 02 April 2014
" T&Cs did not state additional drivers (premium paid especially) would need to be present on collection. "
" Was given a mid-size Nissan Altima rather than the full-size Chevy Impala ordered. Purchased 'inclusive' package including extra drivers and full tank of fuel 'did not transfer to their system'. No problems resolving this though but it cropped up several times when completing paperwork and again on return. Told I should have brought it back with a full tank! "
WASHINGTON DC, US - Reviewed by SHALOM - 26 March 2014
" Easy to use, and good at finding the best offers. "
" 2 hour wait to collect the prebooked vehicle. No explanation why two people working behind a counter with a line of customers leading out the door just to collect vehicles. And other people waiting 2hrs or more to have a vehicle they booked given to them. "
DENVER, US - Reviewed by DAVID - 25 March 2014
" Simply easy to use website let down by your partner Budget, see below "
" Car smelt and interior not very clean Car not of an equivalent to the Ford Explorer SUV advertised Agents implied they were doing us a real favor delivering what we had already paid for(insurance, unlimited mileage etc) Initially did not agree that I had purchased first tank of fuel. Alamo booked previously much better "
KEY WEST, US - Reviewed by RICHARD - 23 March 2014
" excellent communication and great price "
" quick and easy pick-up and drop off "
DENVER, US - Reviewed by SR - 29 January 2014
" Amazing low prices Very simple website with many options VERY flexible cancellation terms I never use any other car hire company..many thanks "
NEW YORK, US - Reviewed by MICHAEL - 17 January 2014
" Ford explorer 7 seater (4x4), with room for 2 large and 3 small suitcases, should not be described as such. It is not comfortable for 7 adults travelling 2500 miles in 10 days and the boot space was not fit for purpose. It would be okay for 6 adults max. - the centre seat in middle row of seats is child size and not comfortable at that. The rear 3 seats are uncomfortable and I am still recovering from a bad back caused by those seats! "
" Same as above with regard to seat now and luggage space advertised for For explorer. Had we gone for the Doge Caravan, also described as having exact same spec - 7 seats and 2 large plsu 3 small cases, we would have been much better off - but we went for 4x4 in case of snow conditions, which there were!! Also, budget tried to give us another vehicle that was not the type we had ordered - felt like they were palming it off on us - though happily switched when we came back to their office and siad the one they had issued us was smaller in boot space that the Ford explorer. But very good customer care!! "
NEW ORLEANS, US - Reviewed by BARRY - 27 December 2013
" good clear paper work web site easy "
ORLANDO, US - Reviewed by DAVID - 11 December 2013
" unfortunately I had to cancel my booking and push my plans back my two months, and there was no problems with a refund, I then re-booked, all very easy. "
" I go to Florida twice a year and have booked with all of the suppliers and found Budget very professional and easily the best to deal with after a long flight.. "
BOSTON, US - Reviewed by PHILIP - 09 December 2013
" Consistently good value "
" High quality service "
CHICAGO, US - Reviewed by MICHAEL - 04 December 2013
" good service easy to book at a good price only one negative comment the budget agent said the car did not come with cdw but after showing the comfimation he added as an extra service but did not charge me "
" see above "
ORLANDO, US - Reviewed by MALCOLM - 03 December 2013
" Offered best price for my requirement compared to booking direct. Easy process to book. "
" Booked an economy car, two door small boot, and got a VW Passat. Result! Quick and easy process at pickup and drop off without hassle trying to sell you 'extras'. "
MIAMI, US - Reviewed by STEWART - 25 November 2013
" Very happy with all the arrangements made and online experience with Auto Europe. "
" Poor collection experience, unimpressed with staff and features of hire car did not work? Would not choose to use budget again for hire car requirements. "
ORLANDO, US - Reviewed by DAVID - 08 November 2013
" Simple efficient value for money service. Thanks "
" Very happy with the service paid a small fee to upgrade to a bigger car which was brand new. "
CHARLESTON, US - Reviewed by STEPHEN - 06 November 2013
" Auto Europe are fantastic. I recommend them to all my friends. "
" It all worked like clockwork & Budget were brilliant. Charleston Airport need a petrol station on site as the nearest one is 5 miles away! "
SANFORD, US - Reviewed by JOHN - 25 October 2013
" excellent service and very easy to do.100% recommended and would use again. And a massive thank you to you all. "
" didn't have what id ordered.but the staff was very helpful and sorted very promptly and we went happy on our travels .staff were very professional and very friendly. bent over backwards for us.i wold 100% recommend them and a massive thank you to all. "
BOSTON, US - Reviewed by ANDREW - 23 October 2013
" Subject to the fact that Budget had received a different pickup/drop off location "
" They at first insisted that we should have picked up the car from Florida, though acknowledged the 'proper' location as per the Auto Europe voucher and (with the help of a supervisor) corrected their reservation promptly. . The Ford Focus supplied had an 'oil change required' dash display message and the auto gearbox was rough. Also I agreed to the fill-up price of $3.74 per gallon but assumed this would be for top up only whereas I appear to have been charged for a full tank regardless of the fact that it was almost half full when dropped off. "
CHICAGO, US - Reviewed by BRIAN - 16 October 2013
" Web booking very easy. All details of booking covered in email document- easy to understand. "
" Original car had a puncture after 6 days. Contacted emergency number provided and mechanic arrived within 1/2 hr to fit emergency wheel. Then drove to local Budget office where new car provided with no fuss. On return of car after rental period, car received by very friendly operative. Could not fault the company. "
PHILADELPHIA, US - Reviewed by NEHEMIA - 02 August 2013
" Competitive pricing; informative browsing and trouble free booking experience "
" The rep was friendly and welcoming; the allotted car (infinity G37) was not clean so I was given another G37 that had a smoking-residue odour that didn't come out. I replaced the car at Newark airport, the only one they had in the class was a Hyundai Genesis, which I don't like as much as an infinity or Lincoln but I took it as I couldn't stand the odour. I tried to switch to an infinity or Lincoln unsuccessfully at JFK and Newark; finally, 2 days later I got a Lincoln - but I had to drive back to Philadelphia to get it (a 1.5 hour drive). The Lincoln was perfect - just what I was expecting; if I were to get it from the beginning (or a clean and odourless Infinity) - the experience would have been perfect. "
BOSTON, US - Reviewed by ABDURRAHMAN - 12 July 2013
" The best rent portal "