Auto Europe
Everything you need to know to modify or cancel your car hire booking
.png "How to cancel or modify a car hire reservation with Auto Europe")
At Auto Europe, we have always put the needs of our customers right at the forefront of our operation. This includes helping them cope with any unforseen circumstances which, in turn, enables them to deal with any eventualities both before and during their trip.
In light of that, we pride ourselves on the fact that we have one of the best cancellation policies in the whole of the international car hire industry.
Frequently asked questions about modifying or cancelling a booking
If you have booked a car hire with us and need to cancel or modify it for whatever reason, you’ll find that there’s no need to worry because changing your travel plans with Auto Europe is a very simple process and much easier than some people might have previously imagined.
I booked a car hire with you, but now I decided I am no longer happy with the supplier/pick-up date/car category. What do I do?
To start with, if you are an Auto Europe customer then you’ll always be completely at liberty to modify your booking any time up to 48 hours prior to the start of your rental period (Online or over the phone). This means that if you’re due to pick up your vehicle at Amsterdam’s Schiphol Airport at 9am this coming Friday, for instance, then you’ll have until 8.59am on Wednesday to change or even cancel the booking without paying a single penny.
And it’s not just the travel dates you can amend. By accessing the back-office of our website you can select a different supplier, alter the car category, move the location and even change the name of the main driver with just a few clicks of the mouse. It’s as easy as that!
Alternatively you can contact our reservations department per phone or email and one of our reservation agents will be happy to help you with any modifications.
Although there’s no fee for cancelling or modifying your booking, it’s worth keeping in mind that prices (as in any industry) sometimes fluctuate, which means that any changes you make to your reservation could cost you more (or less) than the price that was published when you originally made the reservation.
Is there a fee for cancelling or changing a reservation with Auto Europe?
No, Auto Europe will charge you no fee for cancelling or modifying the reservation as long as you do so 48 hours before the intended pick-up time. However, if you do decide to modify your reservation, please be aware that the price will automatically change to the current rate displayed online on our website. This is due to us working with live rates, and prices constantly change. Depending on the price for the new, modified booking, the difference will be automatically charged (if higher than the previous reservation), or refunded if the new price is lower.
Can I cancel or make changes to my booking online?
Yes, modifying or cancelling your reservation is possible directly on the Auto Europe website as long as the pick-up time is in more than 72 hours. Should your intended pick-up time be in 48-72 hours you will need to contact one of our agents over the phone to cancel/modify the reservation.
The procedure is very simple for anyone needing to modify or even cancel their car rental reservation. They just need to key in their name and car hire voucher number to gain access to their booking where they’ll find all the options they need for changing or cancelling their car hire, plus they’ll have the chance to review all the terms and conditions relating to their rental.
Below follows a step-by-step guide on how an online booking can be modified and/or cancelled.
Step 1 - After signing in to your member account, access your reservation directly online on the Auto Europe website by choosing "View/Modify Your Booking" or "Cancel My Reservation" under the "Manage Booking"-option on the navigation bar on the website.
Step 2 - Open "My reservations / Manage my booking". Right next to the respective booking you can click on "View / Modify / Cancel".
Step 3 - You can now view your booking and either choose to modify or cancel the reservation.
The "Modify Reservation" - Option will allow you to make changes to the car category, pick-up time and date, and even the pick-up location.
The "Cancel Your Reservation" - Option will allow you to cancel your booking after selecting a reason for the cancellation. Once selected you will get a confirmation, confirming the booking is cancelled and your money promptly refunded.
How can I contact you to make changes to my booking?
>Our award-winning rental specialists are on hand to guide you through the process whenever you need a helping hand. In fact, the closer you are to the 48-hour deadline, the better it will be to deal directly with one of our team members in order to make sure that your situation is dealt with effectively and efficiently.
Is there a way to protect myself if I have to cancel my booking due to any unforeseeable events?
Yes, we strongly recommend that you further protect yourself with our very popular Fully Flexible Cancellation should any unexpected occurrences affect your travel plans in any way. For a very reasonable additional fee, this excellent product will fully protect you against any unpleasant eventualities should the worst happen on your travels.
How can I add the Auto Europe Fully Flexible Cancellation product to my booking?
Adding the Fully Flexible Cancellation to a booking is easy and can be done at the beginning of the booking process online. Once you have keyed in your preferred dates and pick-up time and chosen your vehicle you will see a box displayed with details of the Fully Flexible Cancellation product with the cost added to the total car rental rate. Alternatively, you can ask that our reservations agents add the product to your booking when making a reservation over the phone.
- Home
- Travel Tips
- Car Hire Cancellation