Auto Europe
- North America
- Central America
CARHIRE IRELAND CUSTOMER REVIEWS
- 8.4
- 8.2
- 8.4
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
CARHIRE IRELAND Car Rental Reviews
Average Rating for Carhire :
DUBLIN, IE - Reviewed by LORRAINE - 17 September 2025
" I would highly recommend but I was advise check the car for scratches and scrapes. Maybe specify your requirements before hand . "
" I was very happy with the ease of booking and picking up the hire car, as it was the evenning we did not get to check the car over in the dark, but on checking first day light, I was a little disappointed as there was many drapes and scratches and we were staying at a very nice hotel so the car did not really fit the hotel rating, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by STEPHEN - 17 September 2025
" Auto Europe seem okay... but they should not work with Europcar, who are a disgrace. "
" - We queued - standing up - for 1 h 20 min at the Europcar desk in Terminal 1, Dublin to speak to the agent and get our car. After that, we still had to take the shuttle bus out to the car hire facility and wait a bit more. - The car was good apart from the inside of the windscreen, which was dirty. In bright sunlight it appeared misty and this was a safety hazard. - It looks like Europcar may have tried to diddle us out of £100. We asked to return the car with a full tank but the agent made us pay £100 as a "fuel deposit". We returned the car with a full tank but no "deposit" has been returned to us. - Europcar also tried to sell us additional insurance when we had already bought this through Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MELANIE - 16 September 2025
" We had to top up with ad blu on way back to airport costing 20 euros extra. Quite stressful getting engine fault! "
" Car quite shabby inside and a lot of scuffs outside. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by STEPHEN - 15 September 2025
" Good "
" When we picked up the car there was manure splashed up the bottom of the passengers door "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by MARTIN - 12 September 2025
" Chaotic pick-up office. Pretty much out of control - staff not coping and no apologies or explanation. "
" The pick-up office was in chaos. People waiting over an hour and a half. Only 3 staff dealing with a queue of 20+ customers. No apologies or communication with those waiting. When I pointed out I had been waiting over an hour I was told: "So is everyone else" as if that was OK! I have been renting from Dublin airport 4 times a year for over 15 years and have never experienced anything so bad. When I was finally given a car, I had to wait a further 20 minutes while the car was being washed during a heavy rainstorm! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CORK, IE - Reviewed by PAUL - 12 September 2025
" Booked a Ford Focus but got a tired Toyota Corolla. Not very clean, no SatNav and no USB ports. Was this punishment for us not wanting to upgrade? "
" Booked a Ford Focus but got a tired Toyota Corolla. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
KERRY, IE - Reviewed by KATHRYN ELIZABETH - 11 September 2025
" A "
" A "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by PATRICK - 10 September 2025
" Really easy and simple. From leaving the terminal to driving away in less than fifteen minutes. I will definitely use again and recommend. "
" Excellent service and really efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TIM - 05 September 2025
" Fine "
" Car was booked from 2pm. We arrived at 3pm but did not receive a car until 530pm. Terrible service "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RAFAL - 05 September 2025
" autoeurope flawless booking process "
" time consuming car collection process with provider - long wait "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 04 September 2025
" See above "
" It took almost 2 hours to get car in Dublin. The first car we got after waiting forever had a broken wing mirror. So we waited for a second car. We start to drive off in this, only to notice it had next to no fuel init, so we had to go back again to get it filled. Not the best experience. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARTIN - 04 September 2025
" See above. Overall car was great, no issues with driving or maintenance. Great value for money. Just ensure any damage already present on a vehicle at collection is recorded on held paperwork to save future potential issues. "
" Pick-up was slow due to having to wait for a car to be assigned to me once I had finally reached the front of an already large queue. Staff were polite and friendly however. Car was in a good condition apart from a couple of minor issues that I fully recorded via a video on my phone. My biggest issue was at drop-off. I handed the vehicle keys over and waited for the car to be checked by a member of staff. After a few minutes I was called over to the car and was asked to explain a fairly extensive dent and scratch on the passenger side wing mirror, I explained that the damage was already on the car at collection, to which the response I received was that it wasn't on their paperwork that they had on file for the vehicle. How this damage wasn't on their paperwork was unbelievable as it was by far the largest and most obvious damage on the entirety of the car at collection. Luckily I produced the video that I had taken and after review, the lady admitted that the damage was already present at pick-up and stated that their paperwork would be updated for future customers, before signing off on returning my full 1800 Euros excess deposit. If I hadn't taken that video, circumstances probably would have went in a very different direction. Bad vehicle and documentation preparation by the hire company is an issue for them, not the customer, which led me to think how many times have others been charged in the past for damage that was already present. Always do a full check of any vehicle on receipt, the few extra few minutes it takes, can save a great amount of time and money down the line. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GEOFFREY - 04 September 2025
" To be fair the experience with Auto Europe was fine but the experience with Europcar tarnished the entire experience and therefore I will use neither services ever again. And I would not waste my breathe recommending either to a friend "
" I will never use Auto Europe or Europcar again. You said one thing they said another and you both blamed me... immature money grabbing businesses. I'll stick with Enterprise directly and pay the premium... You get what you pay for! "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CORK, IE - Reviewed by VANESSA - 01 September 2025
" Same as above. Very disappointed and dangerous. "
" We were pushed to rent a more expensive on arrival at the counter. We were told that someone wouls bring the car and keys to the front door only to be told to walk to collect. Also, the front and back wipers were terrible. The rubbers wasnt working and functional which meant we couldnt use them each time it rained. We often stopped to wait until the rain stopped before we could drive. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by MICHAEL - 01 September 2025
" As above "
" I paid the extra insurance when I booked the car only too be told by the Europe car desk that that insurance was invalid as the cars are owned by Europe car and you are a 3rd party. They tried to charge me an adtional £124 which I didn't pay. The counter was also woefully under manned .i waited an hour to be served. Pretty poor "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by ROSEMARIE - 30 August 2025
" All worked out in the end as per previous comments, but i do think you should have a comprehensive check of your cars as I don't thi k it should be do e to the renter to prover the condition of the car when they rent it. "
" The front seat had stains which I did not that phots of and was ask foe proof that the stains where there before I took the car. Unfortunately I only took photos of the outside so good not prove. Surely this should have been recorded before I took out the rental. I was disappointed but all ended well. I will use you again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JILL - 30 August 2025
" Apart from the above very good "
" The drop off meant taking the car to the compund as the car park was full. It meant a longer walk to the airport with a heavy bag. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 28 August 2025
" This is the 4th time I've booked with autoeurope and am very happy with the service I've received.Great value "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JACQUELINE - 28 August 2025
" Nice friendly staff at the pick up/drop off office.. "
" Body of the car was dirty especially around the doors (when opened it was very noticeable). "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by SIMONE - 28 August 2025
" Unfortunately I wouldn't recommend for people travelling with young children. "
" When dropping off the car, there were no luggage trolleys. Having to walk across to the main airport with two small children to get a trolley is extremely inconvenient and would stop me from booking again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PAUL - 28 August 2025
" The return process was efficient but they still have not sent me a closing agreement document. If you can help here that would be appreciated. "
" I waited over an hour to get my rental - so not good on that front... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ANGELA - 28 August 2025
" This was an experience we wouldn't want to repeat and we will not be recommending the company to family and friends. This is a shame as the booking process was a simple one and the price was competitive. "
" When we arrived at the car hire desk there was a large queue. There was one assistant working and we had to queue for 2 hours before we received our car. There was no communication as to what the delay was and no apology for the delay. When we had been in the queue for 1 hour, an assistant arrived to tell us that we could collect a car from another office. This would need to transfer by shuttle bus. When we asked if this would be quicker, we were told that they didn't know and were rudely told that these were our choices. Several of the customers, were very disgruntled including myself and we did ask for a manager to attend to resolve the situation. This was declined. Waiting for this length of time was unacceptable without explanation or apology. When booking the car we had to be specific with pick up time and was not honoured. This had an ongoing impact for our onward journey plans and we missed a dinner reservation and check in at the hotel. This was a frustrating experience and an unhappy start to a family holiday. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by JENNIFER - 27 August 2025
" The car had quite a few dents and marks but as we were only using it for the weekend this wasn't too much of an issue. "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PAUL - 24 August 2025
" Bad pickup. "
" Drop off was good, Pickup was not good. One hour and twenty minutes in the queue and there were only seven in front of me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SIMON - 24 August 2025
" At pick up in Dublin, there was a huge queue in the airport - only 1 staff member on the desk and several others 'milling about'. After over half an hour in a queue we were directed outside to a minibus which took us to the compound - several staff were there manning desks with no one around. We had to wait another half an hour, once checked in, for the car to be prepared, and it was in a poor state. 90.000 on the clock, at least three years old, lots of damage (recorded and not recorded) and not from the car group I expected. (We were offered an upgrade for another £240!!). Car was a pile of junk and had wheel balance issues (probably from the damage on both passenger side wheels) meaning it shook severely at motorway speeds, the rear parcel shelf was also broken badly and blocked rear view unless you pushed it down from rear seat. Long story short - after 1 visit to the Limerick branch, and 2 to Shannon airport the next day, the car was finally swapped for one in an acceptable condition. Guys in Limerick and Shannon most helpful. Replacement car was very good, but the first one should never have been rented out. "
" Pick up Experience at Europcar in Dublin not great as per further comments below, due to 1.5 hour delay on picking up car - also high sales pressure to upgrade or take out additional insurance when I already had my own. Limerick and Shannon very helpful with car change needed due to unacceptable car being issued. Although getting this done wasted a whole morning and lots of fuel! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by KEVIN - 23 August 2025
" Easy booking vehicle.Good price vehicle choice was good and carhire provided choosen vehicle size or similar and an easy drop off. "
" Easy car pick up,vehicle provided as selected clean easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by MARTIN - 23 August 2025
" Excelent Thank you "
" I wish i could always fly to Kerry. Now that SAM is there UP the Kingdom. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 22 August 2025
" Easy transaction "
" Very friendly staff. A bit of a wait for the courtesy bus to pick up the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RONAD - 17 August 2025
" see above "
" when booking it was not clear whether I had paid for additional insurance. Your website should be much clearer that when you pick up the car you will need to pay additionally for waiver insurance, and that if you pay by debit card you will need to pay a deposit as well. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by NICHOLAS - 15 August 2025
" Car nice to drive. Pleasant staff at all points. Very helpful and informative when we had to call regarding the toll charges. "
" Very smooth transaction from start to finish. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 12 August 2025
" See point 3 "
" Pickup and drop-off where conducted by Europcar. Pickup was atrocious. Our contract indicated pickup at the airport. When we arrived at the counter we had to wait 10 min to be seen by a rep who immediately sent us to catch a shuttle to an off airport site. We waited 25 min for the shuttle. On arrival at the site there was only one rep helping customers and we were fifth in line. Each customer took about 20 min to process Luckily a second rep appeared to help out. In total we waited 70 min to be served and another 20 min to be processed. Was it necessary for the rep to enter my address, phone number and date of birth - this information was provided when the car was booked it should have only been necessary to check these details. In our contract we were to pay a 1500 euro insurance deposit but the rep asked for 1800 euros. As a compensation for our wait we were provided with an upgrade and return to the airport. On return to the airport there were NO signs directing us to the return location. We did two approaches to the airport before returning the car to the off airport site, again delaying us, the time by 45 min. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 11 August 2025
" Pick up from Europcar took over an hour. Worst experience ever picking up a pre booked car. "
" Pick up from Europcar took over an hour. Worst experience ever picking up a pre booked car. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by EMMA - 08 August 2025
" See above - total dissatisfaction "
" We waited 2 1/2 hours to pick up a car, it was chaos & they didn't have cars available This made us miss an event we had travelled to Dublin for We had to rush the pick up & ended up being mis-sold an excess waiver which was already covered in our full damage & theft protection cover - I specifically asked this & was told a broker cannot provide the excess waiver which- I was not told that I would be refunded any costs through the full damage & theft protection cover - a blatant mis-sell to gain commission. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by SIMON - 07 August 2025
" No problems "
" Very helpful guy who sorted out all the paperwork. All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LIAM - 31 July 2025
" Had booked a car from the airport then we had to go the head office instead and then took over an hour. "
" Had booked a car from the airport then we had to go the head office instead and then took over an hour. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DEREK - 25 July 2025
" Disappointed "
" 2hour wait to pick up the car, long queue. Damage to every panel on the car, no sat nav. 750000 km not what we expected. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by MARTIN - 24 July 2025
" Overall ok "
" All ok except on night of collection we had rain on motorway and wipers didn't seem to lift smears on windscreen. That's despite plenty of heat being applied from heater "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
KERRY, IE - Reviewed by ANNE - 22 July 2025
" No problems with picking up or dropping off Car was ready and waiting "
" Easy stress free car hire. Wonderful professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EAMON - 18 July 2025
" Auto Europe service is clear and transparent and communication is always consistent. "
" normally an all round excellent service but on this occasion pick up was carnage. A 90 minutes wait to get seen at the desks. and a futher 30 minutes for the car to be available. Most of the time the long delays was due to the desk staff trying to upsell especially to customers who's first language was not English. I have not seen the staff at this rental location being this aggressive with the upsell before. usually a polite no thanks suffices "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CATRIONA - 18 July 2025
" Might be better to book direct with company so they would have your details before you get to pick up "
" Queued for 1 hour 45 minutes to pick up car - I assumed I was pre booked and would only need to collect keys There was only 5 staff on dealing with over 50 customers while I was there - all taking about 15 minutes each to complete paperwork And there was very few seats so had to stand most of the wait time. I would not have Europcar /Carhire again "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRENDAN - 18 July 2025
" You are just one of many brokers for car hire, I experienced nothing special or memorable. "
" Carhire is serviced by Europcar, so its really them im dissatisfied with. The pickup from the airport to shuttle to the car site was too long. The wait at teh desk to pick up the car was an hour and a half which is totally unacceptable. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by CATHERINE - 16 July 2025
" Beautiful car/everything stress y "
" Great value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAHAM - 13 July 2025
" Happy all round "
" Friendly staff; no hassle. Older car with high mileage but no problems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by ANTHONY - 08 July 2025
" Very pleased. Makes all the difference to the holiday if the car rental is hassle free. "
" There was a problem initially finding the car at Shannon Airport because there were two parking bays numbered 181. However the Europcar man came out to direct me. The return drop off went very smoothly with the man giving me a lift to departures. Less paper work than some other firms. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BENNY - 07 July 2025
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICIA - 06 July 2025
" All good "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DAVID - 30 June 2025
" Easy, friendly, incredibly cheap. "
" I have rented via AutoEurope for years now. This time was incredibly cheap. So cheap that I was suspicious. But at Dublin airport I found the car was provided by Europa, a well known brand. The car was as described and in good condition. The staff were pleasant despite it being hot (in Dublin!) and busy. The drop off was quick and efficient. Even the shuttle bus to the terminal was smooth, quick and friendly. Could not recommend enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 30 June 2025
" Sadly we won't use again and would rather pay more money and have a better service. "
" The pick up arrangements were dreadful. Long queues - queued for a long time and then asked to stop queuing and go down to the minibus pick up point where we waited again. Very rude female driver who drove extremely badly - swerved to miss a road bollard - then at car depot queued yet again. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MAGGIE - 27 June 2025
" Please see the earlier comment re waiting time for pick up "
" Unfortunately the flight was 2 hours late arriving. However I had to wait in a queue for nearly an hour to be served. I would have expected more staff on duty to help serve customers. Hiring a car is not a "5 minute job" s as of lots paperwork to be completed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DERRICK - 26 June 2025
" as above "
" pick up was horrendous. I waited in a Q for 45 mins before being seen all 3 staff were stuck on 1 problem for 1 lady . nobody else was being attended to. when I picked up the car they said no damage the car had multiple scratches that had not been marked so that took another 20 mins to get sorted out . disgusting service "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICK - 26 June 2025
" Im not likely to recommend any car hire place to a friend, because the choice I make always boils down to the features I see online. cost, quickness, low deposit on any given day the variables change between all companies "
" had to queue for pickup. took quite long. i feel like the process could easily be quicker "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PIERCE - 25 June 2025
" Great service. "
" Great experience. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by FIONA - 24 June 2025
" Great customer service "
" Smooth experience and great friendly customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MICHAEL - 20 June 2025
" See above Very happy indeed. Lovely people. "
" Europe car people were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 10 June 2025
" The experience was generally good. Things to improve (a) Ensure maps are available at the desk (b) Recommend getting insure via the car hire provider, not the broker (c) Car was bigger than I wanted or paid for "
" I hired the car with Car Hire via AutoEurope with Car Hire accessed via to Europcar desk. This can be a bit confusing. It was by far the busiest car hire desk at the airport so it must have been issuing the best deals. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ALAN - 09 June 2025
" Excellent price and very comfortable car "
" Quick and efficient at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ADRIAN - 07 June 2025
" Overall very good trouble free experience from start to finish. "
" Very clean car in very good condition. Rapid collection and return process. Would thoroughly recommend and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 07 June 2025
" The staff at the drop-off were a disgrace to the company. It would put me off using Europcar again inDublin. "
" Pickup was very good. drop off was very bad. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by NEIL - 06 June 2025
" All good and efficient "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SIMON - 05 June 2025
" Always use Auto Europe. Normally very satisfied. Not so this time due to the unjust nature of the rental company . Reading other reviews,it is clear that we are not alone in questioning the validity of the rental company's actions! "
" Don't rent from the Europcar brand!! Vehicle in very poor condition. Customer Service not good! Nearly £400 withdrawn from our account for alleged damage to vehicle that we were not responsible for. Would never use them again. Quote was reasonable.......but at a substantial subsequent cost!! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by TINA - 04 June 2025
" Have used autoeurope several times before who are good. I feel europecar know I have cover and using autoeurope to pay for previous damage "
" Tried to sell me CDW on collection but already had it via autoeurope. Car itself fine. Dropped early due to flight time. Charged me for damage to wheel rims which, which I know I didn't cause. Took photos of car and petrol at drop off, if I thought I had caused damage why would I do that ? Have argued with them but to no avail "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CORK, IE - Reviewed by OSCAR - 03 June 2025
" I had a car with over 100000 kms with lots of scratches and marks, although mechanically the car was in good condition. "
" Suboptimal car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by DIANE - 03 June 2025
" I always recommend Autoeurope to my friend and family "
" My flight was delayed unfortunately. I called them 3 times to notify but no answer. Got to the desk at 00:10 waited in the queue served @ 00:45 to then be given a €40 out of hours charge...no details showing I would be charged this on T&C as I requested them but Peter the customer assistant couldn't find them. I quoted it upon return but informed its standard but still not shown any T&C's to verify it "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEVIN - 03 June 2025
" Easy to use and worked exactly as expected. "
" Easy to book, and decent basic price. Additional cost of simple booster seat hire (x2) was high. Booking desk was located in a different terminal from our arrival, quite a walk with young children. Counter staff (Europcar) were inundated, not prepared for high demand. Queue time was around an hour :-( Express/premium desk was left unattended throughout - why not open it up to ease the wait?? At the desk, Lee was apologetic and very helpful, ultimately giving us not the car we had booked but an alternative that was entirely suitable for our family. Drop-off staff were excellent, and transfer bus very prompt. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 30 May 2025
" Very smooth from booking to pick up at the airport "
" Car was waiting staff helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KEN - 29 May 2025
" everything good - a great simple experience as usual "
" all went perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by EDWARD - 26 May 2025
" Very helpful staff at car rental Knock "
" Very satisfied with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by BARBARA - 26 May 2025
" Car was. O K. Sorry about the satellite navigation not being turned on. "
" I was very disappointed that the satellite navigation wasn't turned on. The screen is still there, i am a bit confused with the roadmap all you wanted was more money. I paid over £300. For one week. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by THERESA - 24 May 2025
" I have rented from this company before and had issues with the car however the issues were resolved so I would have no problem with recommending this company. "
" A warning light came on the dashboard about the tyre pressure. I spoke with a member of the team who tried to assist me by resetting the light after I had topped up the air, unfortunately I was unable to understand his instructions. Please check the car before renting as this did cause me some stress, thinking I might have a slow punture. However it turned out to fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by NOREEN - 23 May 2025
" I have done it already "
" Very happy with car I didn't like I had to leave £250 deposit I hope I get my money back please "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 23 May 2025
" Very good "
" My deposit was put back into my account promptly ..very good . "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JOHN - 21 May 2025
" Overall very good "
" The only issue, if it's a real one, was a long time at the desk waiting for the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RORY - 19 May 2025
" The car provided was a diesel although a bit noisy and a 2yr old vehicle with higher mileage it was ecpnomical "
" I got an equivalent which was not my preferred choice, slightly smaller car but did the job "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by MARIE - 18 May 2025
" . "
" Made to feel uneasy about having third party extra insurance. Otherwise all positive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEXANDER - 16 May 2025
" Waiting on fuel money "
" Still waiting on fuel money to be paid into my accounts "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 13 May 2025
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 09 May 2025
" It took about half an hour to do the paperwork at the Europcar desk at the airport. This was because the attendant was getting quotes for an older driver to cover excess insurance which we didn't want or need as I have separate annual cover for this. He could have saved himself and us a lot of time if he had asked me if I needed this first. "
" Europcar handle the rental for Car Hire at Dublin Airport. The car class/type I booked (an automatic) was not available and had obviously not been reserved. After some time ringing around an upgrade was found that had just been returned to the airport and not the car rental/ service facility away from the airport. This was more convenient as it did not involve a shuttle bus journey but there was no one in the Europcar booth in the car park to give us the keys. Eventually someone turned up and we were given an almost new car but it had not been washed. Apart from that it was fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DOROTHY - 09 May 2025
" Car was inexpensive but low power and very dirty and damaged "
" Long wait at pick up in airport, car damaged and outside very dirty. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by SHANE - 09 May 2025
" Europcar tried to sell me extra insurance cover despite purchasing it from auto Europe on booking and it clearly stated it on the voucher . "
" Everything was fine except for the lady who served me at the counter.I had already purchased extra insurance cover through auto Europe but she still tried to sell me extra insurance cover saying the only people who provided the extra cover was Europcar and not anyone else! This really annoyed me . "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by COLIN - 08 May 2025
" No problems "
" Very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ELIZABETH - 06 May 2025
" Auto Europe very efficient but not Europ car "
" Long delay picking up vehicle. Aggressive check in at terminal. Pressure to buy insurance. Difficulty getting staff to observe extra damage. No proper sign off returning vehicle. Was told I would get confirmation e mail Confirming no damage but never received "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by GILLIAN - 06 May 2025
" Auto Europe have always been good value for money and good choice of cars "
" Great service, efficient and lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AILEEN - 30 April 2025
" A great experience, efficient and quick. Great car "
" Lovely clean car, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CAROL - 30 April 2025
" Excellent "
" Was a smooth and painless experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 30 April 2025
" Would use auto Europe again for bookings "
" All very positive and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ROBERT - 29 April 2025
" No problems with pick up, use of the car or return. A positive experience all round. "
" We asked for a small car and got a larger one which had many features that we were not familiar with (we are an older couple!) so it was a little disconcerting. However, we did get used to it eventually... The staff were very professional and friendly and as we use them regularly, we know them well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 17 April 2025
" The car hire was fine until drop off - when I was told I would be charged EUR100 for the car to be hoovered. After a visit to the beach, the kids' shoes had some sand on them. Nothing was ground in. Nothing was dirty. It just needed a hoover, which the car hire place would have done anyway. Clearly they see this as an easy way to chisel some more cash out of mugs like me. I rent cars all the time and have never been charged a cleaning fee. "
" The car hire was fine until drop off - when I was told I would be charged EUR100 for the car to be hoovered. After a visit to the beach, the kids' shoes had some sand on them. Nothing was ground in. Nothing was dirty. It just needed a hoover, which the car hire place would have done anyway. Clearly they see this as an easy way to chisel some more cash out of mugs like me. I rent cars all the time and have never been charged a cleaning fee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KAREN - 15 April 2025
" As above "
" Lovely vehicle bigger than i expected to be given. No complaints about it whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STUART - 12 April 2025
" I booked pickup from terminal and set my flight to be into T1, but the booking came through as pickup from T2. I called, but the staff could not change the booking. I walked to T2 and they said I had to get a shuttle bus, even though I'd paid extra for terminal pickup. "
" I booked pickup from terminal and set my flight to be into T1, but the booking came through as pickup from T2. I called, but the staff could not change the booking. I walked to T2 and they said I had to get a shuttle bus, even though I'd paid extra for terminal pickup. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARGARET LORRAINE - 11 April 2025
" Excellent service "
" Straightforward and efficient service great car too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 11 April 2025
" Very good "
" Staff were friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by COLIN - 10 April 2025
" Every thing came together to make a pleasant experience "
" Very easy booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JAMES - 10 April 2025
" Nice car & very satisfied with the whole experience "
" Very satisfied all round "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SIMON - 10 April 2025
" Auto Europe is fine - have used them before wand will do so again. but I may think twice about CarHire/EuropeCar "
" The hire was fulfilled by Europcar, and the pick-up process was very slow, and took about 15 minutes - largely because the person dealing with it insisted in trying to sell me upgrades which I made clear that I didn't want. There were only 2 people on duty so there was quite a queue. Pretty poor. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 09 April 2025
" Awful. Would never use this firm again . They may be cheap the the car they provided was a joke "
" The car was covered in scratches and dents. It gad over 90000k on the clock. You accused me of scratching the wing mirror which I did not and gave proof "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARIA - 09 April 2025
" Always use Auto-Europe and would highly recommend "
" Auto Europe tried to charge me for a scratch on the Alloy but fortunately I'd taken a video of the car when I picked it up that proved it was already there! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BERNADETTE - 08 April 2025
" Carhire are part of europcar which is not immediately obvious for pick up. Clearer instructions on the voucher would be helpful "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ALLEN - 06 April 2025
" The lady at check-in was very good. Car was fine,if a little scratched.. We would have preferred to have known all about the extra cost of the insurance prior to ? As it was a Hybrid, we could have done with a little guidance before setting off ? Overall, it was a good experience and we would use your company again. "
" Took a while to work out that Auto Europ was actually Euro car. It was a Friday so there was a queue to check in. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by KIM SHEENA - 03 April 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 03 April 2025
" Always good to deal with. "
" It all went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by SAMANTHA - 03 April 2025
" Overall was very good, shame about the smell inside it. "
" Staff were amazing, the car was great but omg the smell inside the car was painful. Smelt like spilt milk or baby puke inside and when cleaned was not aired properly and it was nasty to be honest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CORK, IE - Reviewed by NEIL - 01 April 2025
" Incorrectly charged for damage to the vehicle that is now in dispute. "
" Incorrectly charged for damage to the vehicle that is now in dispute. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER DECLAN - 27 March 2025
" Very straightforward process Would recommend "
" Fairly straightforward process. Some damage to car when picked up but well documented. A bit of a delay at drop off but nothing serious. The car was fine and suited my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SHAUN - 22 March 2025
" The car was supposed to be Airport pick up as I was going to an event the extra hour was a inconvenience, the guy at Europcar said it was that third parties promise "
" The car was supposed to be Airport pick up as I was going to an event the extra hour was a inconvenience "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by NOEL - 18 March 2025
" Perfect experience low cost efficient staff "
" A very smooth experience from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DERMOT - 14 March 2025
" As above, I'm OUTRAGED by the 'Guilty until proven innocent' methodology now considered acceptable in relation to damages (not) noted at pick-up. It's NOT acceptable to meee! Had I not had a phone camera with date & time stamp and flash capability (pickup was in the dead of night), I'd have been falsely accused of damaging the vehicle. That's NOT ACCEPTABLE as customer service... "
" At the desk, it was near-impossible to use different cards for the 'block' and to pay for 'extras'. I had to take photos at the pick-up compound - in the dark of night - of the extra damages over-and-above the already extensive listing of damages. The staff on site were utterly disinterested in my reporting of those extra damages there-&-then, before my departure from the pick-up compound. At return of the car, my foregoing photos were REQUIRED, so as to validate that I hadn't done the unlisted damages. Had I not taken those photos at pick-up, I'd have been deemed culpable and stung heavily. That's OUTRAGEOUSLY POOR customer service... "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JOHN - 13 March 2025
" Not at all "
" All great, apart from the 15 minutes it took to return the car keys when 1 member of counter staff didn't leave or look up from his computer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 13 March 2025
" Poor as my deposit had been charged to my credit card for no reason "
" I brought the car back with no damage, confirmed by the staff and the deposit was still taken off my credit card. This is not the first time I have had to chase the return of my deposit "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by DESMOND - 11 March 2025
" Very good "
" The car I had was a small reasonably new budget car. It was comfortable and more than adequate for my needs. I was renting in rural Ireland and the roads there are not always perfectly maintained. The wheels were fitted with plastic hub caps, Perfectly adequate for the car however there is a risk of losing one on these rural roads. I would suggest perhaps possibly fitting them with cable ties 2no per wheel would eliminate the risk of losing a hub cap. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by FREDERICK - 09 March 2025
" Very good service and value. "
" Very courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 09 March 2025
" Good all around from collection at airport to return "
" very smooth from arrival and departure from airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HEATHER - 07 March 2025
" Overall a good experience ( but primarily because I upgraded at the desk) "
" I did not realise the car would not be dropped off at the airport terminal but at a central point as this was not stated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ALLAN - 02 March 2025
" Good "
" No problem at all. Still think they are taking so much as a insurance deposit. Why is their insurance cover so expensive?????? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TINA - 01 March 2025
" As above. Absolutely awful customer service and policies "
" I accidentally put 9am instead of 9pm as pickup time. Not only did you cancel my booking I was made to pay £215 for another car. I had my disabled niece with me and had no other choice but to pay again. I will never use your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
KNOCK, IE - Reviewed by GARY - 28 February 2025
" Couldn't find the desk at first but then spotted a small sign for Carhire on the Europcar desk. Will definitely use auto Europe again. "
" Lady on the desk was very helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by WILLIAM - 26 February 2025
" See above. Opportunists to charge me extra. "
" My flight was cancelled to Cork. I had a busy day rearranging flights and arrived a few hours later than planned. It was 4pm instead of 10.30am. I was told there was no car available as it was given away. Surely if I paid for it, it should be there. I ended up having to pay an additional 40 euros for another car. I expect it to be refunded to me. I was so tired after a stressful day that I just had to go with it. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOANNE - 25 February 2025
" Will definitely use the service again "
" It was a very easy process to book and collect the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STUART - 20 February 2025
" Really easy to book. Decent car. Will try to upsell you at the desk. Double check on insurance policies. "
" Very good service, once you realise it's at the larger depot. The transfer service was quick and staff polite. Gave accurate postcode so it was easy to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ADRIAN - 20 February 2025
" As above "
" On the voucher it states the car hire is inside the terminal but actually it is outside which caused unnecessary confusion and delay "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 20 February 2025
" Simple and easy to find, great staff and professionally managed. "
" Friendly and very helpful staff, simple process to collect and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CORK, IE - Reviewed by LINDA - 19 February 2025
" Efficient and value for money. "
" All good, there was a problem with the on board computer which was pointed out on return. Could have happened at anytime to anyone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by ANDREW VINCENT - 17 February 2025
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RICHARD - 08 February 2025
" The staff were excellent. They really looked after me. I give him 10 out of 10 for that. It's just a hold on my credit card seem to have taken longer than normal. I'm a regular user. "
" Everything was fine. Car was pretty good. It wasn't the most comfortable car but it was good however it took a few days for the to release my hold on the of the £2500 on my credit card. I wasn't very impressed with that as a lot of companies do it much quicker so. Change. That. It done quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 08 February 2025
" My experience with car was excellent no issues picking up or dropping off the car and the condition of the car is perfect thank you "
" The car I was provided was ample enough of what I needed over the two days economical and easy to drive thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANTHONY - 06 February 2025
" Need to be clearer about where to collect eh car, and how long it will take for the excess deposit to be returned to my card "
" Easy to use, good price and good vehicle. Not great that booking said collection was in the airport but actually if was outside the terminal In a different building. Also, 3 days after returning the vehicle I'm still waiting for the credit card hold to be released "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by MARY - 06 February 2025
" Felt it was good value. "
" John the staff member was very helpful and pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by EUNAN - 29 January 2025
" V good value great service "
" Clean car on time,easy check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MOHAMMED SAYEED - 26 January 2025
" As above "
" Good value for Money. My issue was at the counter I was asked if I want a petrol or diesel - I asked for the diesel but was given a petrol car. Also car broke down at one point - it was resolved in 1 hour but still I do not expect hire cars to break down. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by CRAIG - 25 January 2025
" Carhire is part of europcar and appeared to have no real value of booking when coming to obtain your car. Upgrade offered from the offset however explained we was using it for a day therefore we don't want to pay extra. Charged extra for insurance that we already paid for. Was being sold an pick up from outside when ALL cars was via shuttle which now knowing was absolutely fine but to the unknowing person. "
" Carhire is part of europcar and appeared to have no real value of booking when coming to obtain your car. Upgrade offered from the offset however explained we was using it for a day therefore we don't want to pay extra. Charged extra for insurance that we already paid for. Was being sold an pick up from outside when ALL cars was via shuttle which now knowing was absolutely fine but to the unknowing person. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by BEN MATHEW - 25 January 2025
" Will be booking again "
" Great value rental easy pick up & drop Off & we were upgraded by counter staff brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PETER - 24 January 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICK - 24 January 2025
" Would certainly recommend this firm "
" Very easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ROBERT - 19 January 2025
" Do not hire through carhire or autoeurope Shannon bogus damages on car. "
" Charged €723 for damages not caused by me. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by KELLY - 19 January 2025
" All in all a good experience and competitive price "
" The only issue I had was it wasn't clear where to pick up the car from. The desk in the arrivals hall was not manned and there was no sign telling you where to go. Luckily one of the other car hire companies knew and signposted me to the office outside of the terminal building. The lady in the office who was there when I collected and dropped off, I don't know her name but she was very friendly and welcoming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JIM - 16 January 2025
" Had a total outlay of €150 for extra insurance and petrol not happy. "
" Did not get the car specified and it was petrol not diesel so mileage differed. Windscreen greasy on inside. Also had to pay extra €30 a day insurance S said the cover I booked with you was not enough???? "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by CARLOTTA - 16 January 2025
" Car Hire / Europcar always work for me. Although we had to take a bus to the collection point, it came quickly and was easy. "
" Easy to deal with. Friendly counterstaff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FIONA - 16 January 2025
" na "
" Booked in wife's naming using company credit card in my name. Wife is also director of company. At counter in Dublin airport, advisor said they could only accept credit card in the name of the named driver. My wife didn't have her credit card with her, only a debit card. She was told if she used a debit card, the cost of the rental would more than double from £20 to £47. I had the credit card that was used on the booking, but they wouldn't accept that as it was not in her name. I had to add myself to the booking, which doubled the cost of the booking, meaning a 24 rental increased from £20 to more than twice that price. Not the end of the world, but if a card is accepted at the time a booking is made, it should be accepted at the counter. If the counter staff won't accept a credit card that is not in the name of the named driver, that should be made clear at the time of booking or, better still, don't accept a credit card that is not in the name of the named driver at point of sale. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOANNE - 15 January 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SUSAN - 12 January 2025
" Easy to book and good price "
" Although there was some damage to the car it was all documented and didn't affect the driving or comfort. Service both at collection and drop off very good. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JAMES - 02 January 2025
" Worst customer support experience I've ever had "
" Worst customer service department that I have ever experienced. The gearbox went in the car, over 2 weeks ago and I had to chase them this morning for an update and to see if they had an independent review as suggested.I was visiting my dad who was dying in hospital. I spent over an hour on the phone trying to sort a different car. I kept being put on hold for 20 mins and then getting cut off and having to call again. I was told that it was "company policy" that they would only give me a automatic car as the clutch had gone and the nearest branch to the hospital didn't have one so I had to make my own way (taxi)to the airport branch ( which I haven't been reimbursed for). When I got to that branch there was no mention of an automatic and they gave me a manual car. Maybe they have a different "company policy". Over all this reduced the time I was able to spend with my dad before he passed away. It is time I will never get back due to your company's customer service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KERRY, IE - Reviewed by FREDERICK - 22 December 2024
" As usual AutoEurope provided excellent information service. "
" Easy to book and VG value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 21 December 2024
" Easy to collect and easy to drop off. Very efficient service. "
" I do not understand why the 'deposit' takes some days to be credited back? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORK, IE - Reviewed by MARTIN - 20 December 2024
" Verry nice car all round "
" Excelent servis all round plesent and cortuis staff Thank Yoy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARY - 18 December 2024
" The booking process was clear and easy, the pick up was simple and the lady who helped me at the desk was very kind and helpful. "
" The booking process was clear and easy, the pick up was simple and the lady who helped me at the desk was very kind and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by MARY - 16 December 2024
" See above re speed of Europcar realeasing monies held on my credit card. Apart from that a very positive experience "
" All went well with my booking and would definitely book again HOWEVER Europcar are still holding 1242.90 on my card which I think should have been removed at this date as other car hire companies have acted quicker and I will now be monitoring as its important to me that this is removed asap. If this is done I will certainly use again as I travel that route frequently and the girls on the desk were courteous and extremely patient even though getting abuse from another customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by RICHARD - 15 December 2024
" Our family hire quite a few rentals over the course of a year and never had any query with Auto Europe. We will continue to use them. "
" No criticisms, everything went very smoothly. Given a car upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK CHARLES - 14 December 2024
" Given a larger car than the one booked. "
" Straight forward with very little daly in both picking up and dropping off car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PIERCE - 05 December 2024
" Very disappointed with the car park pickup opposite T1 at Dub. The car was parked so tight to the adjacent cars I could not open any of the doors! I had to crawl through the boot through the back seat to get to the drivers seat. Even with both mirrors folded inwards moving out was extremely difficult. There was very limited lighting so once I had bought the car forward I had to do the pre-check with a torch. I do not consider the extremely limited lighting and the restricted access as acceptable for a company I have used many times previously. This car was only USB C comparable so I was unable to use my standard iPhone charger that I have used before. Unfortunately my iPhone ran out of power before I got to my destination. Overall I am very satisfied with your customer service but on this occasion I feel that these issues has Not been up to your usual standards. "
" Very easy to book and staff at the pickup airport terminal the usual very efficient and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KERRY, IE - Reviewed by GRAHAM - 05 December 2024
" Efficient collection and drop off "
" No issues whatsoever. Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 27 November 2024
" As above. "
" No problems to report. Got what we wanted at a good price and procedures went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 27 November 2024
" Easy and value for money "
" Roisín at Dublin airport was incredibly accommodating, helpful and friendly when I arrived and super efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 21 November 2024
" Overall very good, only issue was that the radio didn't work. "
" Excellent service at the hire desk, quick & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by JOHN - 20 November 2024
" good experience "
" all went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARIE - 18 November 2024
" Cost of car hire reasonable so will definitely use autoeurope again. "
" Staff efficient & courteous despite being v busy when picking up car. Steering on car was pulling to the left and radio and Sat nav consul went on the blink after a few days. Reported to Pauline on returning car. Front passenger seat stained! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by ANTHONY - 14 November 2024
" Always get great efficient service from Auto Europe. Keep up the good work!! "
" Overall very good. Just to correct location for hire vehicle desk and pick up is outside the entrance gates and not in the terminal as stated. It is only a short walk of 100m but it is a diversion if you go to the terminal desk that is still marked up with a sign redirecting you. The vehicle had minor but unsightly accident damage hence the 8 score. Otherwise Carhire/Europcar provided a very good service. My deposit has yet to be returned but hopefully that will be done very soon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ADRIAN - 13 November 2024
" I have always been pleased with the service I have had from Autoeurope "
" Courteous and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 11 November 2024
" Keen prices, easy to understand and book additional insurance and cancellation options "
" Prompt service, efficient staff, comfortable car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FIN - 06 November 2024
" It was a bad experience because I did not get what I paid for "
" I was provided with a different vehicle to that which I booked and I was unable to collect it on the airport as I had booked. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by ANTHONY - 05 November 2024
" I would definitely use carhire again. "
" Quick easy pickup and fantastic price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by WAYNE - 04 November 2024
" Speedy collection from Cork Airport is the main reason I no longer fly into Dublin "
" Excellent service and car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 04 November 2024
" In my opinion, a very good service provided, at competitive prices. "
" Contract was with Europcar. All straight forward at desk. Damage log was accurate. Drop off done by key return. Always prefer to have vehicle checked on return and confirmed ok. Company kept my excess deposit, until I requested return via email (no direct telephone contact permitted by Europcar in relation to deposit) 4 days after car return. Replied very promptly and issued return. Howevet, ended up with positive view of Europcar "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by TERESA - 04 November 2024
" Great. "
" Great service from Pauline. Was my first time hiring a car and she was polite, friendly and lovely to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SATHYAN - 03 November 2024
" I was over charged for the fuel at the time of return. Tank was almost full it needed may be 10 to max 15 euros of fuel but I, was charges around 45 to 50 Euros. That was quite disappointing. It is difficult for the customer to come with full tank because customer has to travel a distance to come to drop off zone and it will be fair to be charged for the appropriate fuel amount. "
" Over all a good experience "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CORK, IE - Reviewed by JAAP JAN - 03 November 2024
" Additional insurance package is attractive. Recommendation: get rid of the (slight) currency (€/£) translation losses during the booking process "
" Friendly staff. The plenty dents & scratches on the vehicle were indicated correctly on file. As a recommendation: it would be nice if the vehicle could be inspected upon arrival ( e.g. by sharing an officer with other car rental companies?) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CORK, IE - Reviewed by LEE - 02 November 2024
" Easy booking process and included the excess waver. I was advised the excess water I have brought was rubbish. I was offered an upsell car, however as I didn't know what I was currently being given I declined...car received was dirty on the outside with green mould in the door and boot sills, inside was dirty with hair...key I was given had no tag, what fun I had when I dropped the car off. "
" Easy booking process and included the excess waver. I was advised the excess waver I have brought is rubbish. I was offered an upsell car, however as I didn't know what I was currently being given I declined...car received was dirty on the outside with green mould in the door and boot sills, inside was dirty with hair...key I was given had no tag, what fun I had when I dropped the car off. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by MICHAEL - 01 November 2024
" Very bad service "
" The car was not there and the guy at the counter was not helpful so I went to herts to get a car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CORK, IE - Reviewed by HATICE - 31 October 2024
" In spite of a lack of signage making pickup confusing, the hire of the car went very well. Great value. "
" When we arrived at the car hire centre at the airport it was impossible to tell which counter we should go to. It created a lot of stress going from one counter to another, wondering if we'd been 'had'! Once we found the right place everything went well, till it was time to drop off, when once again where we should leave it was unclear. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHANNES - 30 October 2024
" Received an upgrade! "
" Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by LAURA - 29 October 2024
" I'm still very upset about the whole experience and chasing the agents for my deposit "
" My feedback relates more to the agents and the non communication between the two. Carhire doesn't exist it's Europe Auto they had no record of the amount of deposit I paid and we had to pay in full and Auto Europe are refusing to return my deposit. The car was not washed and filthy and seemed to have front end problems "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by KATIE - 28 October 2024
" Overall a disappointing experience. "
" Felt rushed at the counter to make a decision about extra cover and was put under pressure to buy additional cover. The car was damaged on pickup and wasn't in great condition which was disappointing. The scratches and scrapes were rusty indicating that they had been there for quite some time. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by MARIA - 27 October 2024
" As above "
" Euro staff - sulky and unhelpful, made to feel like a secondhand citizen as I had booked via a 'broker'. Despite landing after 9pm I had to get a bus to rental as they only give cars to none broker clients that are at airport. Car not great -lots of scratches/dents 105k on the clock "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by GERALDINE - 27 October 2024
" I would not use Carhire again "
" Exterior of the car was dirty and the previous persons rental agreement was in the glovebox "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JAMES - 26 October 2024
" Easy to use website, competitive pricing. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DAVID - 26 October 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARY - 25 October 2024
" Very positive experience "
" I had a very positive experience with Carhire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 24 October 2024
" I guess no one will read this or, perhaps more importantly, respond, but it was a very disappointing experience. "
" While I fully accept I should have checked it and complained immediately, the fuel tank was only 3/4. I know you won't believe me but it was annoying. Plus, your guy at drop off told me I would receive an email confirming that everything was fine but I never did. And an item for £7 was debited from my credit card with no explanation. I assume it was for the tolls but it would have been polite to have told me. Consequently, for several days I had over £1200 pending on my credit card with no written confirmation that everything was fine. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by HUGH KEVIN - 22 October 2024
" Very enjoyable "
" Great service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SHELAGH - 21 October 2024
" Please sort out this process with your third party - Europcar! "
" I have been charged over £1200 for the car!! It's meant to be just over £60!! What the hell!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by AILEEN - 20 October 2024
" Good experience, pleasant helpful staff "
" Everything I wanted, efficient, pleasant and reasonably priced "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PETE - 20 October 2024
" Best car hire yet for me "
" Car hire was cheap and easy did have a warning light on for low tyre pressure pumped true but didn't go out not a problem though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by THOMAS - 20 October 2024
" I always recommend Auto Europe to my friends "
" Vehicle had 74000 kilometers on the clock and had many marks/dents on the bodywork. There was no inspection carried out on return of the vehicle, to confirm that it had been returned in the same condition, as when collected. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
KERRY, IE - Reviewed by FREDERICK - 19 October 2024
" Easy to book and very good value. "
" Very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by NAOMI - 19 October 2024
" As before "
" Excellent & swift service, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RORY - 19 October 2024
" I will think very carefully about rebooking again "
" ITge car I booked was not the one available but a suitable alternative was agreed. I took the Europcar Suoerciver which was outrageously expensive adding 200% to initial rental. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GERHARD - 18 October 2024
" OK "
" vehicle started shaking driving at 100, menrtioned it at drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by GERHARD - 18 October 2024
" was all good and proper "
" was all good and proper "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERHARD - 18 October 2024
" was ok "
" vehicle started shaking driving at 100, had another car weeks before of the same type with the same issue, mentyioned it but seems they have a chronic problem with their vehicles maintaining them safe and proper "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by ROBERT - 17 October 2024
" Easy to book "
" Polite and helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RUSSELL - 15 October 2024
" Never seem to get the vehicle you order,but similar vehicle. "
" Staff friendly. Hadn't realised that you needed bus pick up and drop off for rental car. Had to take loads of pictures of scratches and damage to vehicle that wasn't put on the contract picture. Booked vehicle through broker and not through auto Europe, so feel like you get the worse car of the bunch. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PATRICK - 14 October 2024
" Wouldn't recommend. I think the car was damaged before I picked it up, unfortunately I didn't take a video of the car, which I normally do, so could only contest their claim verbally "
" It was not clear where to collect the car from initially. I had to stand in a queue to find out which queue to stand in. I was charged for an alloy scratch that I am certain I did not cause. I only drove the car less than 30km and only parked in car parks, didn't hit anything either. The return staff said it looked new, despite dirt being on the scratch. The return staff were also very keen to get this car back which I found suspicious. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by DAVID - 11 October 2024
" Will definitely to friends and family "
" Great friendly efficient service, very good vehicle only minor cosmetic scuffs from a previous hirer. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DEWAR - 11 October 2024
" I do not normally recommend vendors to my friends "
" Only issue I had was that on arrival at car hire village a suitable vehicle was not ready and I had to wait approx 15mins whilst a car was being cleaned. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEPHEN - 10 October 2024
" Easy to purchase on-line, would recommend taking out the Full Damage & Theft Protection just in case the unforseen happens (as it did to me). Auto Europe voucher instructions easy to follow, there were e-mail reminders and important info as we got closer to the hire date. Reassuring and stress free. "
" Collected the hire car via Europcar at Dublin Airport. Was a Hyundai Tucson, had a list of 10 existing damage areas on it so not in the best condition but was adequate for our trip. Vehicle return was a bit of a melee with many vehicles arriving at the same time so had to wait a while for the walk round inspection where a tyre cut was discovered (don't know how it happened) and Europcar automatically debited my credit card with an excess of €170 (£147) but fortunately had taken out insurance for this unforseen incident. This stressed me out at the time but all good now as insurance has paid back the excess. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by JOANNE - 10 October 2024
" I'm a regular with Auto Europe and have been for many years. No other hire car site comes close for me "
" Very smooth, everyone we encountered were polite and professional. Car had a few bits of damage but it was all marked on the sheet and not a worry for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ANDREW - 10 October 2024
" See above "
" Not clear enough at the time of booking that again I still needed to purchase full insurance , it's never nice to be met with further costs when collecting. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by NICHOLAS - 07 October 2024
" All round a pleasing experience with a friendly and helpful team. Well done Knock. "
" Desk staff at Knock airport were very friendly and professional. They dealt with us as if we had been there before and we're super with local info etc. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BERNARD - 07 October 2024
" A wide choice of vehicles with great prices. Good communications. "
" Friendly, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BHARAT - 07 October 2024
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARGARET CARMEL - 04 October 2024
" Staff always happy to help.Have a disabled Husband "
" Very happy with Car.Lovely drive "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JACK - 03 October 2024
" Excellent "
" Very easy very professional will definitely Use again. Might i just add, the people at the desks were extremely helpful and professional and made everything easy to understand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SHEILA - 03 October 2024
" see above "
" Overall great. Although dropping off after hours wasn't quite clear as to where I should leave the car. Left in public car park and didn't know if should have been the CarHire car park ... but didn't know how to access it anyway. Also the key was too big for the drop box so left it on the desk, which didn't feel very secure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 02 October 2024
" All in all reasonable good service and value for money "
" Good service, I travel to Ireland regularly and the car although priced reasonable it had lots of damage on it, the counter staff when I told them weren't to bothered which was a shame "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by HEIDI - 02 October 2024
" As I booked through your site I got really overcharged for additional insurance wiping out all the savings made through your site as insurance was not included and a massive excess on any third party damage etc. "
" Hi When we arrived at the car hire location in the Airpoert, they told us they didnt have the car available and we would have to wait or get a bus out to depot to pick up a different car. they then promised a nicer car upgrade, then eventually told us the original car was ready. We were told that we needed to have the europecar extra car insurance as the cost of any minor damage very high. when we got the car it was an older car and it had a broken head lamp making it difficult to see and drive in the dark. After contacting the customer service we were only given the option to go tot the nearest repair shop which made us late to the next location. Finally when returning to the airport there were absolutely no petrol stations accessible to fill the car up near the airport location and there was heavy traffic which we were concerned about being very late to the depot. It was confusing and time consuming and we were charged 57 euros when we had over a quarter of a tank that cost 50 euros to fill from empty. Appalling customer service form Europcar. Plus as i booked through your site i got really overcharged for additional insurance wiping out all the savings made through your site. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by KAREN - 29 September 2024
" Frustrating, upsetting, stressful "
" On arrival at Dublin airport we had to walk for at least 10 minutes to get to the desk in T2 when in fact your instructions were incorrect and we could have picked up the car at T1. A complete waste of time and energy. Then we find the extra we paid you for insurance wasnt to cover us fully and unless we paid another premium they'd take £1600 off my card! Daylight robbery and if we weren't trying to get to a funeral I would have told them to stick it. The staff at the pick up point were rude and laughed at us when I said we couldn't wait any longer as the car should have been available at 4 and it was around 7. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by PATRICK - 29 September 2024
" easy to use "
" well outside of car needed a wash and doors inside could have been cvleaned "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by CONOR - 27 September 2024
" I paid extra for full insurance when making the booking. On arrival the hire company said they did not recognise this insurance and wanted a guarantee of £1500! I refused and paid another €95 for the car hire own insurance. Please refund this €95 to the "
" I paid extra for full insurance when making the booking. On arrival the hire company said they did not recognise this insurance and wanted a guarantee of £1500! I refused and paid another €95 for the car hire own insurance. Please refund this €95 to the credit card used. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by KEVIN - 27 September 2024
" All good ta "
" All good ta "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by KENDAL - 26 September 2024
" Seamless, from picking car up (was a bit dirty but so what rain was forecast), to dropping it off. "
" Cheap and easy to book. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ALICE - 26 September 2024
" The car smelt of smoke; a previous user must have been smoking cigarettes in it. "
" I thought I had already bought insurance to cover the excess when I booked the car, but it turned out I had not, and had to pay 30 euro/ day, total of 90 euros at the counter, which was very expensive. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by GERHARD - 23 September 2024
" never really had anything to complain about. it just works "
" All great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SARAH - 23 September 2024
" See above "
" Booked on airport and this was an off-airport shuttle. Not what I paid for "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GLENN - 20 September 2024
" Auto Europe service fine, However car hire company used-Europcar at Knock a disgrace. Reflects badly on Auto Europe. "
" Spurious allegation that minor scuff on wing mirror was caused during the car hire. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PATRICK - 18 September 2024
" All went well "
" Great but would prefer pickup at the airport not a minibus ride away "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by BRIDIE - 17 September 2024
" Staff alwayz so plesant and helpful vwry customer focused "
" Wonderful service as always Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GABRIEL - 17 September 2024
" Worst experience of all my years of car rentals, This after using your company three times this year ! "
" A scratch that was on a petrol cap was used to extract money from me, and which I know for certain that it was not caused by me or others as the car was used soley to get me to a destination and parked, without any deviations "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by JACQUELINE - 15 September 2024
" Once Giuseppe had assisted with purchasing further insurance, the experience was excellent. "
" Giuseppe at Dublin Airport was extremely helpful and his excellent customer service will result in me recommending your company. I was not satisfied with the service from your England office as I found they did not respond to emails regarding insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEPHEN - 14 September 2024
" Very positive "
" The whole process was very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 11 September 2024
" I would definitely recommend this company to everyone. "
" Excellent service but found it difficult to find return depot because it's not at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 4
SHANNON, IE - Reviewed by PATRICK - 11 September 2024
" Would certainly recommend this firm "
" Very easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEX - 10 September 2024
" All good with auto Europe "
" Customer service agent in airport was polite, however he took a call passed over from a colleague whilst dealing with me & dealt with the call. He should have made his colleague wait or called them back. It was 10.30 at night & I just wanted to get home. The man in the off site car pick up area was unhelpful. The car had a dent on the wheel arch & he wouldn't come & look. Told me to take a video the next day. I refused the car & he finally gave me a replacement. Not the level I'm used to receiving. I believe I've hired at least 4 cars this year from with carhire or Europecar "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUZANNE - 08 September 2024
" Couldn't have been simplier. "
" Very easy and was so happy with my experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MIKE - 08 September 2024
" Very good "
" Good as gold "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEBORAH - 08 September 2024
" Straight forward process, just what you need for car hire at an airport. "
" very easy and straightforward car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 07 September 2024
" It seemed chaotic and disorganised "
" It wasn't clearly signed that CarHire was actualy at the Eurpa Car counter at Dublin airport. Then it took 45 minutes to pick up the paperwork. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 06 September 2024
" No further comment. "
" No further comment. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by TERENCE - 05 September 2024
" Suggest you raise my bad experience with Carhire/ Europcar and consider taking them off your list of rental cars as thro no fault of yours a bad taste persists "
" Carhire in Knock seems to be part of Europcar and the car was collected from the Europcar agency at Knock Airport The car had not been properly cleaned (empty bag of crisps on floor) or prepared. In particular the gear knob came away from the gear stick ( very dangerous) and the tire pressure warning light came on even after ensuring pressures were correct. My biggest complaint however was I got ripped off because Europcar/Carhire considered I brought the car back with new damage. We inspected the car before driving away but did not notice the damage which comprised about three very superficial scratches a few inches long to offside front wing. I took pictures of the car before we drove it and they did not show the damage which was very difficult to discern visually- unlike several other dents and damage to the car which were recorded and which we confirmed with our photos. The Europcar/Carhire rep immediately went to the so called new damage and did not inspect any other part of the car suggesting to me they knew the car had these superficial scratches before I drove it. I was not involved with any accident and had no recollection of any event that could have caused them. They deducted euro630 from by credit card which is ridiculous given the superficial nature of the damage - eg no dents. The scratches would be removal with T Cut in my view. I had separate cdw insurance ( so am not out of pocket assuming my insurance pay up) and I suspect the fact I did not take out Europcar cdw was a factor. I will never hire from Europcar/Carhire again and would not recommend them to anyone else. Rip off artists! I have used autoeurope for many years and have always had good experience altho I have not as far as I can recall ever had an Europcar car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by COLIN - 03 September 2024
" Frustrating wait for vehicle . "
" Busy but waited over an hour for the keys. Apparently the car was being washed if so it had obviously been a quick rinse. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by KEITH - 01 September 2024
" Returned car quickly dealt with very good staff "
" Very quick service staff very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by BARRY - 29 August 2024
" Would definitely use Auto Europe again "
" Overall it was a straightforward experience with no hard sell on pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by GRAEME - 27 August 2024
" Wouldn't hesitate to use again "
" Brilliant service thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FRANCIS - 25 August 2024
" All good except long Q at Dublin Airport. "
" The only negative aspect was the long Q when picking up tge vehicle at Dublin airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 18 August 2024
" We use Auto Europe 3 to 4 times a year great online booking experience and if you need to, can speak on the telephone with a representative. "
" Great friendly reception on collection and return, good cars, professional outfit. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARY - 16 August 2024
" Great experience. "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 12 August 2024
" As above but told we had booked a Seat Arona or similar, where we had booked a Hunydia Tuson, I would not say these 2 cars were in the same group. Upgarded to a Automatic Volvo XC60 which was a lovely car. Overall very satisfactory. "
" Did not realise Carhire.ie is just a part of Europcar. Service was very good & they seemed intent on upselling you a better car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ANNETTE - 05 August 2024
" See above "
" This was an easy pleasant experience from start to finish. Zsolt, the customer service adviser was friendly and approachable. I had a very new car, there were no issues and I just dropped the key off at the end. Cork airport car hire is hassle free, would always recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 05 August 2024
" Easy to book with you although we thought we were using Car Hire I.e it turned out to be Eurocar. As above we were charged extra for excess cover even though we thought we had covered this when booking with Auto Europe which was more than we paid to hire the car! "
" I had paid an extra fee to cover excess $1500 euros but this was not noted on hirers documents. I was told I had to pay $120 euros to cover for 4 days hire which I thought excessive and was unexpected "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by PETE - 02 August 2024
" Very easy pickup. Staff very pleasant and helpful "
" Very easy pickup. Staff very pleasant and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by JUNE - 28 July 2024
" All excellent, I love visiting cork airport- it's the best. "
" Bryan was sure efficient in serving me at the car rental desk. He was friendly and informative about the car I was hired. All round excellent service. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ORLA - 26 July 2024
" Please see above "
" I upgraded my car on arrival and Paul was very helpful. The car itself was not on great condition at all - tracking was off, the car was not very clean, the back of the car made noise when there were passengers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JAMES F - 26 July 2024
" As above "
" The staff were very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 24 July 2024
" VERY PROFFESIONAL AND COURTEOUS MANAGER CALLED SHANE "
" EUROCAR WERE OUTSTANDING AT DUBLIN , PARTICULARLY AS WE HAD A PROBLEM WITH THE FIRST CAR WE GOT BUT THIS WAS IMMEDIATELY REMEDIED BY THE MANAGER AT THE FRONT DESK AT THAT TIME CALLED SHANE ...... HE COULD NOT DO ENOUGH TO HELP ALTOGETHER A GOOD SERVICE AND EXPERIENCE ON WHAT WAS FOR THEM A VERY BUSY HOLIDAY TIME DAY .......THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARTIN - 24 July 2024
" A very nice clean car, Cork is a Happy Place to Visit .Thank You All. "
" Victor and Co were very good 5 Star Servis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by COLETTE - 23 July 2024
" Because of the above comment and the additional costs. "
" I asked for a car pick up at the airport but when I arrived I had to go on a shuttle bus. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JILL - 19 July 2024
" Very happy with our experience. Efficient and timely service "
" Seamless service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 19 July 2024
" Being asked to pay boarder costs as we wwere going into Northern Island was over the top and no reference when booking. Being asked if we wanted diesal as it was cheaper to run sounded like yet another money making tale. Then as my husband did not have his credit card but I did we incurred another massive charge. Wont be using again and will be telling many of my friends about our experience. "
" On arrival we were hit with multipull additional charges many of which felt very unfair and it was all about making more money out of the clients. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KERRY, IE - Reviewed by ROBERT - 16 July 2024
" Great service at a great price. Have already recommended to my friend "
" Great customer service. Up graded my car free of charge. And the best price on the market. The car supply is always 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by BRIAN - 14 July 2024
" Excellent "
" The staff are always friendly and ready to help and give advice. The car itself was almost new and a pleasure to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RONA - 12 July 2024
" Great "
" The staff at cork airport with very efficient, very friendly and I would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KEVIN - 12 July 2024
" All went smoothly - no issues "
" Quick and easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARCOS - 12 July 2024
" Europcar gave me an upgrade at no additional costs, money of deposit was returned very qucickly "
" All good but payed insurance cover with Auto Europe and also had to pay insurance to Europcar. Wouldn't take the Auto Europe insurance next time as waste of money, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JANE - 11 July 2024
" Was very tired and stressed when picking up car and my pregnant daughter was not feeling well. Would of found it much more helpful if one of your team could have come and inspected the car instead of me trying to go round taking pictures and trying to match them up to the vague damage report. Other than that It would have been a very positive review with very friendly staff. "
" Car had scratch on that I didn't notice on collection and had not been noted properly on your system, so had very worrying 20 minutes on drop off until it was looked into and discovered it was already there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
CORK, IE - Reviewed by UNA - 09 July 2024
" From booking online to dropping off the car after th "
" The staff at Cork airport were very polite and helpful, an asset to your company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GABRIEL - 09 July 2024
" the "manager" at the car return was rude, he has no people skills and doesn't know how to handle any customers who may be frustrated, he was like a petulant child scoffing at me. can't remember his name but he was Romanian and has absolutely no customer service skills what so ever. "
" finding out where to get the bus to get to the car hire place was a bit difficult, had to ask 3 different t mini bus drivers before finding the correct bus. queue to collect the car was speedy. however we had an issue with the car and needed to contact someone at Europcar but for the whole day i could not get thru, I tried every different option to speak to someone but lots of the options u were told to send email others u would hang on for 20 mins then get cut off. I tried lots of other different numbers but never got to speak to anyone- this added stress to my trip and wasted nearly a full day on the phone. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CRAIG - 08 July 2024
" As previously stated above. Your after sales service leaves a lot to be desired. 0/10 "
" I was charged on returning from Ireland £7.35 I rang customer service and spoke with Sandra Amorin who stated she would open a file and try to ascertain why I was charged the extra amount . After 1 week I am still waiting for an explanation. Yes this may seem like a poultry amount but my point is they accessed my debit card account without my authority. And no explanation as to why. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SUSAN - 07 July 2024
" Easy to book. Price very competitive "
" Process was very smooth and car was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KATHLEEN - 04 July 2024
" The car which was designated to me was excellent and a dream to drive. Pick up staff very amenable and courteous. Staff at desk explained re car hire and drop off after. "
" The staff were very courteous pleasant and very accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GOBNAIT - 23 June 2024
" Completely conned into an upgrade which I assumed was complimentary - it wasn't! I was charged for the upgrade, plus an additional £7.53 after I returned the car. I presume this is for petrol despite the fact that I filled the tank at the airport station. "
" I have frequently used various car hire companies over many years. This was my first unsatisfactory experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 21 June 2024
" As above "
" The car was clearly not fit for hire as it broke down and I question if it had been properly checked before it was given to me and the AA mechanic said it was not safe to drive as 1 of the cylinders had blown and there were problems with the brakes. When a customer hires a car the expectation is that they are going to be safe and the car is fit for hire having been checked "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by TONY - 21 June 2024
" In all avery good experience "
" It took a long time to get the car at the airport there was only two people at the counter and a lot of people waiting "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NIGEL - 20 June 2024
" Same as above "
" Change of policy on payment for M50 Toll not communicated and so I spent an hour speaking to staff at the M50 Toll who told me I could not play as the hire company had blocked the payment. I then tried ringing AutoEurope customer services but no response. When I dropped off the car I explained to be told the payment was now made by Auto Europe following a change of policy but there was an admin charge on top! This seems very sharp practice to me and very disappointing. In terms of condition of the car it had clearly been smoked in prior to us having it (we are both none smokers) and so we had a week of a car that smelled of stale smoke. In addition the car tyre sensor kept displaying and when I checked the tyres the Front were uneven and overinflated and the rear were both correct. I corrected the pressures but despite this the warning light would come on and off intermittently . This was reported when I dropped the car off. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by MICHAEL - 19 June 2024
" As above, excellent overall "
" Very positive experience overall, good price, excellent service at Shannon airport, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PAULINE - 18 June 2024
" Please see above comments "
" It wasn't my favourite car hire I have to say. I found the man at the rental desk very indifferent. Not exactly rude but not friendly. He told me, not asked me, that he was taking an amount from my credit card to cover full insurance but I informed him that I had a separate policy. The deposit amount still hasn't been refunded to my card four days after returning the car. In the past this has been done straight away. I wasn't informed about the lane tracking on the car which I found very scary before I learnt what it was and thought that something was wrong with the car, resulting in a very slow anxious drive. The tax disc on the car was a month out of date. However the return was very easy and the gentleman I dealt with very polite. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by MARGARET - 17 June 2024
" It was a pleasant experience and the car was perfect "
" The people in the reception was kind and helpful especially Maura They were interested in where I was going and what I would be doing Not take your details and go I have used Auto Europe and would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NEIL - 17 June 2024
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORK, IE - Reviewed by JAMES - 15 June 2024
" Good overall "
" Good overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KERRY, IE - Reviewed by DEBORAH - 13 June 2024
" Staffing in the office were extremely friendly and professional "
" The only grip I really have is the extra insurance coverage price . I would never drive a vehicle 3rd party and I think that the extra charge for taking this cover far exceeds reasonable cost. Having owned a car for over 40years I know fully com insurance isn't that much more than 3rd party fire and theft "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TAYLOR - 13 June 2024
" Hi, First when i got to the car hire depot at the airport, they were too busy so after waiting 30 mins they asked me to head to the depot. When i got to the depot i got served and told i had to pay a further 90 euro insurance, despite already paying for the full insurance package on auto europe. I was at the depot for a further hour and 30 mins. In total it was over 2.5 hours from arriving at the airport until i got the car. "
" Hi, First when i got to the car hire depot at the airport, they were too busy so after waiting 30 mins they asked me to head to the depot. When i got to the depot i got served and told i had to pay a further 90 euro insurance, despite already paying for the full insurance package on auto europe. I was at the depot for a further hour and 30 mins. In total it was over 2.5 hours from arriving at the airport until i got the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTINA - 13 June 2024
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER DECLAN - 09 June 2024
" Any time I asked about car rental in Ireland alway recommend Auto Europe as a first stop "
" Easy to make booking. Picking up and returning very smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 08 June 2024
" Very good value. "
" The queue at the desk and then the depot was the longest I have ever experienced. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by DAWN - 06 June 2024
" Apart from the initial delay. Which probably could have been avoided if one more person had been on duty. I'm sure delays happen on a regular basis and in most cases it is not the fault of the person hiring the car "
" My plane was delayed so didn't get to collect my car on time after waiting 20 minutes the lovely gentleman asked me to return to terminal 0ne to get keys etc because he was finishing at 11pm very annoying. But the lovely Victor saved the day helpful friendly and polite. Dropping the car off was a breeze the lovely young man was waiting outside to check the car it was a very easy process. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SEAN - 05 June 2024
" The charge for the very small dent on drivers door is outrageous. "
" I have been charged for a very minor dent on drivers door that was not caused by me. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DAVID - 05 June 2024
" We didn't take the hire car as unable to pay via Apple Pay on our credit card despite no mention of this in the terms and conditions "
" We where not able to hire the car as counter staff at pick up insisted we pay £105 insurance above the car hire and we refused so didn't take the car "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by DAVID - 05 June 2024
" delighted and great value "
" only one person available at drop off but they were efficient and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 02 June 2024
" Website is very user friendly which makes booking easy. When speaking to staff over the phone they are very helpful. Thank you. "
" From collection to drop off of the vehicle extremely professional and great service. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PAUL - 02 June 2024
" A week has passed since this non-rental, and I have yet to hear from you ......... "
" I did not pick up my car on 26 May, as your desk was closed when I arrived at 11pm. Unfortunately I had cited 11am as the pick-up time. I was relieved that Hertz were open and were able to sort me out with a car. I have yet to hear from you re a refund - unimpressed. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 01 June 2024
" Hi everything was great very good and easy to deal with! I think I left a battery pack in the car could you please let me know and I can get it picked up! Many thanks "
" I have in the bottom! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 28 May 2024
" Don't always pick the cheapest car. "
" I would not recommend carhire or Europcar (same company) as it took over 2 hours to get to counter with the que and only 2 customer service reps there. Then they did not have the car I booked and tried to charge me for an upgrade which I refused. Then bus to pick up car and it was not ready so had to wait again. Overall took 3 hours from picking up luggage to getting car. When I returned the car they claim a chip on the windscreen was my fault, there were already 2 holes in the windscreen. This is still in dispute as when I picked up car it was wet, Have to admit I never noticed that damage. I know I can claim from my CD&TP on the car but that is not the principle. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LESLIE - 28 May 2024
" I thought the rental was expensive for a small car "
" Generally v satisfactory "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MARY - 24 May 2024
" Always have very good cars to hire. Very pleasant and efficient. "
" Always have very good cars to hire. Very pleasant and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PATRICIA - 22 May 2024
" Very straight forward process to hire and drive a lovely car. A great experience! "
" Smooth process of hiring and droping off the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 18 May 2024
" Fantastic value and service - will use again. "
" Excellent service from Carhire (Europcar). Shuttle mini-bus waiting outside the terminal - no delay. 45 minute delay at the collection point while the car was prepared - the only service blip. Nearly new car in excellent condition, carefully cleaned. A few minutes wait while the rear wiper was replaced. Friendly, rapid service at drop off. Amazingly low price. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOANNE - 16 May 2024
" Unfortunately based on our experience with Europacar I would not book through your company again. "
" The company claimed we had damaged the car wheel trim which we know was impossible with the journey we took. We were charged 190 euro, they are thieves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ANNA MARIE - 11 May 2024
" Postive all round "
" Efficient, good value and excellent customer service on pickup and return from Dublin Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GLENYS - 06 May 2024
" As above "
" My only criticism was we did have to wait 20 minutes on arrival to take us to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by COLIN - 04 May 2024
" Excellent I will book again "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ANDREW MICHAEL - 28 April 2024
" Very Satisfield with your service "
" Very satisfield i am traveling to kerry on November 11th for 4 days of this years i hsve had two booking with in the last what kind of offer can you gave me for a further booking Regards "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 26 April 2024
" Do not use Carhire. All other car hire companies I have used, put a block on your credit card for the deposit. Carhire actually took the 1500 euros off my credit card and 5 days later I am still waiting for my 1500 euros to be put back onto my credit card. Car was returned with no damage and car return check in staff confirmed this. Not happy with this. "
" All other car hire companies I have used put a block on your credit card for the deposit. Carhire actually took the 1500 euros off my credit card and 5 days later I am still waiting for it to be put back onto my credit card. Not happy with this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARGARET CARMEL - 19 April 2024
" Very happy with all.Thank you "
" Always find hire car very good and staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by WENDY - 17 April 2024
" Very smooth transaction "
" Helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 17 April 2024
" Takes a bit of time with the bus transfer but otherwise it was a good experience "
" Car hire (operated by Europcar) was very efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by NICHOLAS - 11 April 2024
" Easy to use system on the web, good value & no hiccups. "
" Friendly welcome service, nice vehicle. Easy to book through Auto Europe. A more obvious sign on the Carhire desk in Knock terminal directing you outside would be helpful - only a minor point. Overall very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 09 April 2024
" Unclear that at Dublin I had to take a minibus to the hire places "
" Car was tired, 30 + damage items "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
CORK, IE - Reviewed by SUE - 05 April 2024
" See above. "
" Staff lovely but there was a long queue to collect car. I was going to a funeral. People let me in t the middle of the queue. The man before me had waited an hour. As the plane was delayed and then the car was delayed we missed most of the funeral. There were 2 people on the desk and many waiting, I guess because they were the best value. They must know who is arriving and therefore need more staff. I have not had this experience before. I guess I might pay a bit extra next time and get one of the other car hirers "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by MARTIN - 04 April 2024
" When you go to Kerry use the Best.Martin, "
" First Class Servis and Car Thank You, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER DECLAN - 30 March 2024
" Good value, good service "
" Very efficient check in and car collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 29 March 2024
" Everything went very smoothly "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ROBERT - 28 March 2024
" The team at the car hiring reception was very helpful and the car was in excellent condition "
" Very happy with the service form the team collecting the car and dropping it off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 22 March 2024
" Super service. Friendly staff "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MAIRE - 20 March 2024
" Professional service "
" Delightful efficient staff at pick up and drop off Nice car No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CHARLES - 14 March 2024
" I have had a lot better "
" I will not be using auto Europe again as when we got to pick up from car hire we were hit with a big hold on our credit card as they didn't recognise insurance we had paid for with auto Europe so it had been a waste of money "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ALLAN - 14 March 2024
" Absolute nightmare from start to finish "
" Our flight was late and no car at airport. The europcar rep at desk said our car was gone as we should have been there at 10-20pm. Our flight, if on time, would have got us to desk about 11.30. we spoke to airport rep day before about arrival time and was told ,no problem just call if you're late arriving. Desk clerk tried to fob us off with different car at more than twice original price, we declined, and spent night in airport with no seating or source of food. At 5.30 next morning we went to second desk and sorted out car, this rep was trying to sell insurance by putting frighteners that the 1500 euro holding deposit will be taken in full for even minor damage. A horrible experience and would never use them again. I think we are due proper compensation, not just the days rental "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CORK, IE - Reviewed by ANGELA - 13 March 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PATRICK - 12 March 2024
" Good value. Best rates available. Great communication throughout. Will use again. "
" Good service at desk. Nice vehicle. Clean inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARGARET - 10 March 2024
" As above "
" The car was rented out when the tyres needed air. Warning sign came at the start of my journey and stayed up the whole time I had the car. Not inpressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by TRACY - 10 March 2024
" The care had so many faults listed and they said because I dint take their insurance but the brokers, it was a bad idea. It made the whole experience stressful and I wouldn't use them again "
" I don't like the way when you get there they tell you the insurance you have taken is useless, it makes me not confident to go to a broker again "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
KERRY, IE - Reviewed by KERR - 07 March 2024
" Good service "
" All was good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MARK - 05 March 2024
" No recipt received after drop off. "
" No recipt received after drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NANCY - 03 March 2024
" Need to state that car pick up is not in the terminal "
" I choose autoeurope as it said that you were in the terminal but I had to get a bus to pick up and drop off. Also had to wait a long time for the pick up bud at the airport "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CORK, IE - Reviewed by YIANNAKIS - 02 March 2024
" EXELLENT SERVICE "
" EXELLENT SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PATRICK - 01 March 2024
" Everything perfect "
" Very smooth servicd "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GEOFF - 26 February 2024
" As above "
" We waited over half an hour for the shuttle bus to go and collect the car. Coupled with the fact that the hire desk is in T2 and our flight arrives in T1, it was well over an hour after we entered the terminal that we were actually in the car. It wasn't busy, so I don't think this is acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GAMALELDEEN - 23 February 2024
" Brilliant "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PAUL - 23 February 2024
" Horrible Why sell me insurance when the company will not accept. It's fraudulent what Auto Europe sell "
" Auto Europe are just a front. Europcar who I hired off want no dealings with you in my opinion. Europcar do not accept your insurance which I paid Auto Europe. I was sold a 90euro insurance which was double than the car hire. Which Europcar insisted I needed as Auto Europe is just a broker and nothing to do with them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARTIN - 23 February 2024
" Great, reliable, helpful, used many times and will do so again "
" No issues, good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MELISSA - 22 February 2024
" The service was great from staff at the counter. Car was in great condition. Chip in windscreen to the left/ centre not in drivers vision but apart from that was immaculate. Once started the car all worked fine & no issues. Easy to refuel "
" Wasn't clearly sign posted in the airport which car rental place I needed to get in line & I wasn't aware that I'd need a bus service to collect the car. This wasn't an issue but did add time on that I wasn't expecting and lucky didn't impact the day apart from the end where I was cut a hour short as I had to factor in the return of the car & any paper work that might need completing as well as the wait for the shuttle service. Around 8 people was already waiting but luckily we managed to get in the shuttle together and didn't have to wait for the next one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KIERAN - 21 February 2024
" Informed because I had booked through auto europe then I had to get the shuttle bus and unable to collect/drop the car at the terminal. "
" Long queue at europcar desk 40 mins(Dublin). Only one staff member of the desk another member was on a personal call behind the screen. This member then proceeded to leave the desk to continue her call. Came back 15 mins later with no apology for the delay. Then had to wait a further 15 mins for shuttle bus to collect car. Found unreported damage on the car told to take a photo and send on email. Very poor service. Return was better with staff member professional. Only scored 8 as had to get a further shuttle bus back to terminal. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by FIONA - 19 February 2024
" Overall very very good. Lovely clean car which was in excellent condition "
" Extremely effective collection of the car at Dublin and the same at drop off. Definitely will be back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by STEPHEN - 19 February 2024
" Easy pick-up and drop off, no problems and a decent car provided which exceeded my expectations. "
" Cristian & another chap on the desk I can't remember whose name were very helpful. Nice car too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARY - 18 February 2024
" I would hire with them again "
" The carhire staff member was very pleasant and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 17 February 2024
" Just want it sorted for twice booked booking "
" Still waiting for refund for twice charged booking "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 17 February 2024
" . "
" Staff were very unfriendly. Looking for ways to charge me more money all the time. Made veiled threats about excesses. Car had seen much better days. In bad condition for a rental car. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by WEBB - 15 February 2024
" I can't fault the guys . They were amazing and so helpful "
" The guys in the office were amazing and helped me change cars to a smaller more easier to manage car after I panicked when I saw the size of the car I had rented by mistake "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JILL - 15 February 2024
" The staff were helpful. The booking on the website was easy. The price was good. The car was damaged. It was noted on the sheet, however I would have preferred a car in good condition. "
" Very easy website to book from. The price was good. The car however was damaged when we got it. It was noted on the car hire sheet. However I would have preferred a car in good condition. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JOHN - 15 February 2024
" Made hiring a car at Dublin Airport very simple "
" Great Value for Money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VALERIE - 14 February 2024
" Great service for great price. "
" Staff were helpful and friendly. I lost my purse and they were supportive in logging it and retrieving it when someone handed it in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by EAMONN - 14 February 2024
" N/A "
" All was good as always with Autoeurope however the car I got was not the equivalent of a Nissan Qashqai. I didn't complain as they told me was equivalent but when I saw it, the car wasn't. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by STEVEN - 10 February 2024
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ERIC - 04 February 2024
" L "
" Excellent value and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by SUSAN - 03 February 2024
" There is now where near the airport to fuel vehicle so when returned it was just touching the full mark. I have no issue with the fact I was charged 9 Euros for the fuel BUT I certainly have an issue with the fact I was charged 40 Euros for it being filled. If you are charging for this there should be a fuel area on site. "
" There is now where near the airport to fuel vehicle so when returned it was just touching the full mark. I have no issue with the fact I was charged 9 Euros for the fuel BUT I certainly have an issue with the fact I was charged 40 Euros for it being filled. If you are charging for this there should be a fuel area on site. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by VINCENT PATRICK - 02 February 2024
" As expected "
" At pick up and drop off I was attended to by Martha. On both occasions this person was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CRAIG - 29 January 2024
" As above. Will never use this company again. "
" Terrible experience. Long wait to collect car followed by the car breaking down. The car was not fit for hire low tyre pressure warning, Clutch damage which eventually lead to the car breaking down. Hire company not interested in recovering me and my colleague. Car collected and we had to make our own way back to Dublin Airport. Shambles "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KERRY, IE - Reviewed by FREDERICK - 27 January 2024
" Overall very good value "
" Good value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by BERNADETTE - 24 January 2024
" Good "
" Quick registration at counter, polite and efficient. Return of vehicle, again quick, efficient and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by PAUL KEVIN - 20 January 2024
" Good car and service/price but please pay back deposits sooner otherwise faultless "
" Good service but deposit takes too long to pay back the customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 18 January 2024
" Efficient & polite staff. "
" Why is the extra insurance more than the car hire? We were not informed that to have a child car seat would cost extra. Surely safety for children should not be charged for! We did not notice till we recieved the bill "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 18 January 2024
" Excellent price and excellent customer service "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 17 January 2024
" as above - thanks Yazan! "
" Yazan was very helpful at the desk and really helped when we didn't have a standard method for leaving a deposit which made us very relieved. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 11 January 2024
" Quick and easy. "
" Staff were helpful and quick, but I really don't understand their approach to fuel deposits. Sometimes they charge it, sometimes they don't. It makes no sense. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by MATTHEW - 10 January 2024
" I have frequently used your service and would like to continue but didn't find the staff at the desk very helpful in this matter. In the great scheme of things it hardly matters, but I would have liked my comments to have been properly acknowledged "
" When we filled the car with petrol it became apparent that, despite the fuel gauge showing it as full when we collected the car, it cannot have been as we do this journey all the time and know how much the fuel is likely to cost. I reported this at the desk but have heard nothing back as yet. Your representative told us that we should have photographed the fuel gauge before departure but this gad never been asked for before and anyway would have served no purpose. We only used the car to get home and back, which was 162 km. We had to put in 15 litres of fuel. This means that we would have had to use almost 1 litre for every 10 km. We drive slowly as well and, looking up how many miles that particular car expects to do per litre found it to be between 15 and 20kms This has never happened before. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ANNE - 23 December 2023
" There was no lights to check any existing car damage and I got charged for damage that did not occur in my possession!! The staff member in Dublin T1 terminal Ivan was very helpful but not the staff in the car hire area on the periphery of the airport. "
" There was no lights to check any existing car damage and I got charged for damage that did not occur in my possession!! The staff member in Dublin T1 terminal Ivan was very helpful but not the staff in the car hire area on the periphery of the airport. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by REBECCA - 21 December 2023
" Not being able to make contact with the actual car provider meant using auto car was useless to me. Would not do again. "
" Wasn't able to collect the car. Called carhire and they tried to get in contact with Europecar but failed. I tried to call the airport desk and customer service, left numerous messages to say the flight was delayed. Arrived 3 minutes after closing and they had closed. Hired from Hertz instead and they informed me that Europecar had been closed for a while! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by DAVID - 21 December 2023
" as above "
" No hitches at all. Nice car at fair price with easy pick up and drop off arrangements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PATRICIA - 16 December 2023
" Met our needs perfectly "
" Easy to locate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 11 December 2023
" The computer system went down whilst we were trying to get our car, which isn't the fault of the counter staff - but did make us late for our meeting. And then Clodagh also tried to make out that we were getting the SUV as compensation for having to wait so long to get the car. She was really lovely and I'm sure she is told to do this by her manager but I was hiring the car for business on a budget, not leisure and perhaps she should have picked up on this after we politely declined the upsell the first time. "
" I found the upsell from the Clodagh at Europcar a little on the heavy side - she wanted me to purchase further insurance when I had already bought full protection and upgrade to an SUV for an extra €20 a day which is double what I had already paid for a Ford Focus. Then after I had declined, she had to give me the SUV anyway as they had no Focus automatics in stock. I'd have preferred for her to confirm the Focus was available at the very least before trying to upsell me to something else. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 08 December 2023
" All went smoothly except deposit refund "
" Europ car need to be quicker at refunding deposit back onto credit card still waiting 4 days after returning vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 07 December 2023
" As above. A horrible experience. "
" What a terrible experience! I took out full insurance cover when I booked through your website. However, when I got to the handler's (Europcar) desk, I was told that I only had third party cover -- or at least only third party cover from them. They said that if anything happened to the car, they would charge me up to £1500 and I would then need to claim it back from you. They said it would take ages. So, under the circumstances, and they pressure they put me under, I ended up taking out cover all over again -- to value of around a further £75 (for three days). In my view, this is a disgraceful practice -- a real con job. The person I dealt with told me that she hears this complaint all the time. And yet this manipulative practice continues. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERARD - 05 December 2023
" Easy to navigate the website and make the reservation . "
" Good all round service from the car hire company . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 05 December 2023
" Very pleasant staff,good car would have no problem recommending Auto Europe. Always happy to be in Ireland "
" Short hold up in being allocated a car but after that very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CHARANJIT - 03 December 2023
" I would like a full refund Look forward to your response "
" The car should have been picked up and dropped off at the terminal but instead I had to take a shuttle of off site parking. The counter person wasn't helpful and more interested in other things "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ANDREW - 02 December 2023
" Very good price , cheap basic car but had no issues "
" All good cheap car did the job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by REBEKAH - 30 November 2023
" All went smoothly. I had all the information I needed and counter staff also explained very well and made sure I understood. "
" Very efficient. Questions I had beforehand were answered promptly. Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JUSTIN - 26 November 2023
" When I arrived to the counter in Dublin airport the staff member informed me that I needed to upgrade to full insurance and that because I hired the car through an outside provider I wasn't covered. As I flew in to attend a 2pm wedding I purposely hired a car from the terminal to which I was informed it was at the base and would need to take the shuttle bus adding so much time to our journey and putting us under pressure to arrive in time for the wedding. The staff said that the outside provider should not have allowed us to book a terminal pick up. When dropping off the car on return in perfect condition and with a full tank of petrol the staff member said that there were two areas of damage and that we would need to pay for this. I said that I took a video on my phone when I picked the car up and she changed her tune straight away, I proceeded to show her the damage on the video which they had not marked. She didn't even apologise and said okay you're free to go. Very much leads you to believe it was left unmarked on the rental agreement in the first place. Dishonesty at its finest. In essence the service we booked through yourselves did but materialise though the hire company. Very poor from a supposedly reputable company. "
" When I arrived to the counter in Dublin airport the staff member informed me that I needed to upgrade to full insurance and that because I hired the car through an outside provider I wasn't covered. As I flew in to attend a 2pm wedding I purposely hired a car from the terminal to which I was informed it was at the base and would need to take the shuttle bus adding so much time to our journey and putting us under pressure to arrive in time for the wedding. The staff said that the outside provider should not have allowed us to book a terminal pick up. When dropping off the car on return in perfect condition and with a full tank of petrol the staff member said that there were two areas of damage and that we would need to pay for this. I said that I took a video on my phone when I picked the car up and she changed her tune straight away, I proceeded to show her the damage on the video which they had not marked. She didn't even apologise and said okay you're free to go. Very much leads you to believe it was left unmarked on the rental agreement in the first place. Dishonesty at its finest. In essence the service we booked through yourselves did but materialise though the hire company. Very poor from a supposedly reputable company. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
KERRY, IE - Reviewed by MAUREEN - 24 November 2023
" Efficient service "
" Nothing other than already ssid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JACINTA - 21 November 2023
" Yes ,Will Do .Will definitely use again "
" No Issues ,Pleasant and Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 20 November 2023
" very happy with price and car very quick service at airport to pick up and drop off car "
" very happy with price and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALICE - 19 November 2023
" Very friendly staff on counter and very good quality car / hire price. "
" Good quality car and very good hire price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTIMA - 19 November 2023
" Europcar offer absolutely no support or service when things go wrong for the customer. "
" Had a puncture in one tyre, on the return to the airport at 6am. The AA number on the rental agreement was INVALID. So that was a scam. Had to abandon the car. Europcar charged for the replacement of TWO tyres, a full tank of petrol even though I had filled the tank, and four days extra rental plus compensation. Europcar has no contract with the AA so there was no chance of getting help outside of office hours. They use only a local garage. No one picked up the phone at the Europcar unit at the airport. In fact when I arrived by taxi and explained the situation, no one seemed to know how to handle the situation. I ended up going through airport security with the car keys. You would think they would have asked for the back! While boarding the plain I received a nasty phonecall from from an employee called Debbie telling me what they were going to charge me for. As if the whole experience wasn't bad enough. Following this experience I would never use Europcar again "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TREVOR - 16 November 2023
" I guess the bad car collection experience was not the fault of Auto Europe although the directions on the voucher to the collection point at the airport were inaccurate. "
" Collection of the car was a bit of a shambles. Firstly a mistake was made in the taking of the deposit and it had to be refunded. The car allocated to me was not ready and I had to wait while it was prepared. When I finally got the car a dashboard sign flashed that it needed Adblue which I reported to the staff. I was then allocated another car which was fine. The second car I was allocated was excellent and the return process ran smoothly, Financially it was good value but the initial collection process was very messy. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by EAMONN - 16 November 2023
" Just easy to deal with quick and helpful. "
" The vehicle was poor but as I did not drive very far there was no problem it got me to where I wanted to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by PETER - 13 November 2023
" As above, turned out to be a very expensive hire for one day. "
" We were very disappointed when we went to collect the car at Knock airport, we had paid an additional fee, called full damage and protection deal for insurance when we booked, yet when we went to collect the car we were informed that we needed extra insurance we then paid an additional £66.28 at Knock airport, we were not very happy with this as we thought we were covered with the initial fee we had paid on booking. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 13 November 2023
" As three above "
" Unfortunately, my actual driving licence was misplaced the day before the rental in a parcel collection office in the UK. as the rental day was a Sunday I had no way of retrieving it before my flight to Shannon. I had a colour copy of the licence on my phone as well as the DVLA proof of a clean licence. I was refused the hire and there was no way the desk person would entertain any way of providing the car to me, despite the fact had hired a car recently through your selves to that company. They refused me refund and referred me back to you. I phoned you upon my return and was told to go back to the rental company, so I was back where I started from. I accept I did not have my actual licence with me but it was the unwillingness of anyone at the rental company or your offices to even discuss a refund for me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CORK, IE - Reviewed by MARY - 08 November 2023
" All okay "
" Very busy at counter, helpful staff when eventually seen "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ANTHONY - 08 November 2023
" Always good service "
" Carhitrr is part of Autoeurope, a company I do not wish to do business with due to previous poor experience. The team in Dublin were helpful and efficient. However, my experience in Carcasson , France was awful and I am still trying to resolve an insurance claim. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by GERALDINE - 06 November 2023
" Lovely friendly and helpful employees. Gave me a quick run down on how the lights etc worked. "
" Easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by BOB - 05 November 2023
" Need my £57 retuned to me "
" I hired a car in September in Cork and they took a€1500 block on my credit card, I was back in Cork In October about 30 days later and I couldn't do the €1500 block on my card so the only way to get the hire car was to pay the waiver of about £57 turns out the hire car company still had the block on my card, only came off after I complained, so I'm now £57 out of pocket, I'm not happy "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HENRY - 30 October 2023
" Fast and friendly and an enjoyable experience. "
" Fast and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AIDAN - 29 October 2023
" Will continue to use Auto Europe - good value and beats the local taxes. "
" Car was not as specified, had a considerable amount of existing damage which needed careful checking etc. Normally use Thrifty - will probably select them in future. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by MAIRE - 26 October 2023
" As above "
" Ver professional and helpful staff. Nice car. Easy booking. Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 23 October 2023
" Would have no problem using Carhire again. "
" The whole experience, from pick up to drop off was hassle free. The lady at the pick up desk was particularly helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PADRAIG - 04 October 2023
" V "
" Good slight mixup with the car but was sorted quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by CHRISTOPHERTHOMAS - 28 September 2023
" Would definitely use auto Europe again "
" Everything went perfectly no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 26 September 2023
" Can compare prices and always get a good deal. I like the fact I can cancel up to 48 hours prior to pick up without penalty "
" Average experience. Condition of car not great "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by SUSAN - 25 September 2023
" I was ripped off & Auto Europe doesn't care "
" I was ripped off!!! They charged me for EXTRA insurance which I didn't want nor need because I had already purchased the insurance when I booked my car hire. The insurance cost me twice what the car hire cost. I thought I was signing for a security deposit because Auto Europe sent me an email telling I would have to put down a security deposit. The paper I signed was actually for MORE insurance. This car hire place is a scam. My car hire cost me over $600 for 7 days. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RICHARD - 22 September 2023
" Very happy "
" Very easy hire, upgraded car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARGARET CARMEL - 19 September 2023
" Excellent "
" All staff very helpful and pleasant.Car was great.No problems at all.Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TIM - 17 September 2023
" Reasonable enough "
" They tried to claim we had damaged the car, but luckily we had a visitor showing it was pre existing damage. We'd pointed this out that this was missing from the damage report to a manager when we collected the car, but they said it was too small to matter. Nonetheless if we hadn't videoed this we'd have been charged £1500 for a tiny mark we didn't make "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by FLORIAN - 12 September 2023
" first check at Autoeurope "
" very friendly staff and lot of choices of cars available at cheaper rates "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROL - 11 September 2023
" No "
" A complete rip off. Nearly £400 for 5 days hire. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARIE THERESE - 05 September 2023
" . "
" Car broke down due to faulty clutch on day 2. Had to accompany AA to Shannon to get replacement car, using up a day of my holidays and inconveniencing friends and relatives. We did successfully request an additional day's rental but the inconvenience was significant for us. Staff were great at Dublin and Shannon. Car voucher said return to Dublin airport Terminal 2 - when checked, drop off was at different location and if we had complied with voucher, there would have been an additional €35. This should not be allowed! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by JOHN - 03 September 2023
" Same response to previous question "
" To be honest the car I had was a little disappointing, looked scruffy, very noisy, passenger wiper not clearing screen and not very fuel efficient, orange warning light on from pick up, admittedly it may have been a faulty sensor, but the could not compare to previous hire car, VW Polo. No follow up to contact regarding orange warning light. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CORK, IE - Reviewed by SESMUS - 01 September 2023
" All god "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 31 August 2023
" Easy booking with comparison between firms easy to see. "
" It was impossible to get through to anyone on the phone out of hours. I tried calling to extend the rental when our flight was cancelled but could not get through. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DANIELLE - 31 August 2023
" Very slow service, complete rip off with the late fee. Won't be booking with this company again. "
" We (along with serveral others) were charged €40 late fee as the flight was delayed. Unless you're telling me every penny went to paying the two staff then this is outrageous. The process of sorting the paperwork was extremely long I was queued for about 30 mins waiting to be served. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
CORK, IE - Reviewed by COLIN - 29 August 2023
" Very good "
" From booking to pickup and Brian very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHMOND - 21 July 2023
" See 3 "
" Excellent value but didn't like the pressurized add-on sales to take out extra insurance at 400€ and then quickly dropped to 300€! Extortionate! And why is it more to go to NI? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by MARTIN - 20 July 2023
" All round first class "
" Very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PAUL - 17 July 2023
" Very smooth - no problems at all. "
" Largely happy, but car was missing a hub cap (rear left) and was delivered with only half a tank of petrol, along with a few minor dings. Pickup and delivery were great, and staff too, but these two issues were rather disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by RAYMOND - 17 July 2023
" Car was good, price was reasonable, pick up frustrating, drop off was okay. "
" Pick up was slow and in the end they changed the car. No obvious reason for the delay. I booked "on airport", the pick up was in fact some distance from the airport. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DAVID - 14 July 2023
" As above. "
" The young lady at the desk in Dublin airport was very professional and pleasant. Apart from her the experience was average. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CORK, IE - Reviewed by TIMOTHY - 05 July 2023
" I was told by Auto Europe that a doctor's letter was required due to my age (79). The reception staff said that was not necessary and that they have informed Auto Europe of this but to no avail. I understand that some car hire companies in Ireland do require this letter. My view is that I hold a full UK licence and have insurance for my own car so both the DVLA and my insurer accept that I am safe to drive. My doctor is not really in a position to give a different opinion as I rarely visit him (thankfully). "
" The car developed a fault on day 4 and had to be replaced. When asked about compensation for the time lost I was told to contact Auto Europe as the booking was not made direct with Carhire. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
KNOCK, IE - Reviewed by THOMAS - 29 June 2023
" My experience with auto europe was very good . Very easy to collect the car and return with no hassle . "
" I had a good experience with auto europe on my trip to Ireland . The whole process was very easy and the staff where very efficient and friendly . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BERNADETTE - 22 June 2023
" Made driving very easy "
" I had a very comfortable and reliable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10