Auto Europe
- North America
- Central America
CARRENT BULGARIA CUSTOMER REVIEWS
- 7.6
- 8.1
- 6.6
- 8.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
CARRENT BULGARIA Car Rental Reviews
Average Rating for Carrent :
SOFIA, BG - Reviewed by STEPHANIE - 20 July 2023
" Overall very good "
" Other than a quarter less than full tank of petrol, a very good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by MARK - 06 June 2023
" Very poor service. Unlikely to use Carrent again, and unless Auto Europe do something to improve the service, unlikely to use Auto Europe too. "
" No one to meet us at the airport. We had to call them and then wait until they turned up. This made us late. The car was old, dirty, smelly, underpowered and very basic. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
SOFIA, BG - Reviewed by DANIEL - 09 January 2023
" Auto Europe provided us with a great service on good price. Will probably use them again. As explained above we are not very satisfied with the car and the service from the dealer. "
" Disappointed with the service received. First we had to call the car provider to be picked up from the airport not like was advised on the rental voucher we'll be waited in the arrivals hall. Then we were asked to pay 5 euros toll tax which doesn't match any road taxes in the country and wasn't t mentioned in the docs either. The provider failed to give any meaningful explanation for this change. The car we were given had technical issues. Headlights were not aligned and were miles away from where they should be. The fuel gauge was incorrect as we traveled 120 km and it was still showing full tank. A protective plastic was hanging underneath the car and was scratching any uneven surface we drove through. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
SOFIA, BG - Reviewed by STEPHEN - 02 October 2022
" Overall satisfied as good value "
" Really good company friendly staff and good experience. Only improvement is to make sure staff at airport for pick up of clients we waited 30 mins and in the end had to phone up to get a lift. Having said that will use the company again and recommend to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
SOFIA, BG - Reviewed by CARL - 22 August 2022
" What is the point of booking a type of a car for certain needs when these can't be provided. "
" I booked an estate car, as I needed to move some large items. We received a saloon, which was not big enough. The staff informed me that it was the only vehicle available. Plus the car was vey old, worn out, faded paint work. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SOFIA, BG - Reviewed by MONICA - 30 July 2022
" Using the website was easy but it does not tell us much information about the car company. "
" The car that we were given for the week was not well maintained. The car made a squealing annoying noise when we drove in lower speeds and likely needed to change brake discs as there was a high pitch sound everytime we braked. The service we received was efficient and staff were friendly and easy to deal with. Checking in and dropping off the car was very easy and fast. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SOFIA, BG - Reviewed by SIMON - 13 June 2022
" Generally OK just the comments previously provided. "
" Collection - no rep. to meet us as stated on the info. paperwork so we've had to 'phone them. Car - Sat Nav. which we specifically requested and paid extra for did not have Bulgaria as a selectable country option. We took a portable Sat Nav with us so this was used. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SOFIA, BG - Reviewed by IVAYLO - 18 May 2022
" Recommended "
" Very professional and quick check in and check out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by SPENCER - 07 March 2022
" I would recommend Carent to anyone who needs to hire a car in Bulgaria. I shall be visiting family in Bulgaria more often and I know I've found my preferred car hire company. Thank you. "
" Very friendly pick up from my hotel, took me to the car. Paperwork took 10 mins and I was on my way. Cannot fault anything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by FALCO - 13 January 2021
" Auto Europe is just a website accommodating you rental demands "
" The car was a very basic Dacia. They did not have anything else, or at least that is what they said. No cruise control. There was a hole in the left rear light showing white light. When I pointed it out the reply was "ah this is Bulgaria" I had to pay for the "Vignet" or motorway tax. Normally the provider does that. Not a lot at 15Leva but still a cost to put in the overall picture. The pick up is off airport but no problem at all. Quick pick up and delivery back to the airport. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SOFIA, BG - Reviewed by BENJAMIN - 08 February 2020
" Nice easy to arrange, good prices "
" Great staff, really helpful & friendly. Cheers lads "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by PLAMEN - 11 October 2019
" great service "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by JASON - 29 September 2019
" No problem with rental broker "
" Cars very scruffy. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SOFIA, BG - Reviewed by ANDREW - 23 September 2019
" I have booked another car with Auto Europe but with another car provider so I hope this one will be better than the last one I have booked it for the 1st of November for 11 days "
" The car we got when we arrived was not the right car it was not the right size we booked a clio or similar but got a c3 which is not the same size. The condtion of the car was dreadfull doors all banged up bits missing aircondition not working. The engine warning light was on for most of the hire phoned twice and they would not change the car so will never use carrent again "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOFIA, BG - Reviewed by MARINA - 19 September 2019
" I was met at the airport, everything was very quick and easy from start to finish. "
" Quick, efficient, good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SOFIA, BG - Reviewed by IVAN - 18 August 2019
" Excellent "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by MALCOLM - 10 July 2019
" BE VERY CAREFUL WHEN USING CARRRENT SMALL PRINT SAYS YOU ARE RESPONSABLE FOR TOLLS AND VIGNETTE "
" NO ONE AT AIRPORT TO MEET US HAD TO CALL FOR PICK UP WE WERE STOPPED BY TOLL POLICE BECAUSE CAR HAD NO VIGNETTE HAD TO PAY 35 EURO POLICE SAID SHOULD GET IT BACK FROM CAR HIRE COMPANY THEY SAID UP TO US "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 3
SOFIA, BG - Reviewed by KAMEN - 08 July 2019
" so I did not use the voucher because I was denied the car "
" so I did not use the voucher because I was denied the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOFIA, BG - Reviewed by REBECCA - 06 July 2019
" Excellent. "
" Just so easy. Would definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURGAS, BG - Reviewed by PAUL - 11 June 2019
" Everything worked well "
" The chap who met us was very nice, everything was sorted out quickly. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by MARCUS - 06 June 2019
" Good service "
" Friendly service. Distance a bit further from airport than hoped - but pick-up and drop very efficient and so not a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by PETER - 28 May 2019
" Satisfied with the service but very disappointed with the problem with the non opening rear side windows "
" We were overall very happy with the service provided but there was one big problem with the vehicle in that the small windows in the rear were broken and taped up. Being bird photographers we wanted to use the windows to photograph with and could not open them so it was a big problem when the birds flew off every time the door was slid open "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SOFIA, BG - Reviewed by WAYNE - 14 May 2019
" Very good "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by BRETT - 13 April 2019
" Great service "
" Only reason for less than 10 was the tyre walls were cracked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SOFIA, BG - Reviewed by RUSSY - 20 March 2019
" Good "
" It was a Dacia Logan, the simplest model, no extras. It was ok, if you don't want to overtake )-: Unlike all the other companies, CARRENT do not have a booth at the airport. Their address was a little difficult to find. The person didn't offer an insurance. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SOFIA, BG - Reviewed by VLADIMIR - 06 January 2019
" Everything was good except that nowhere was written the fee for drop off out of working hours. "
" Overall it was ok. The car was not good brand but i didn't have problems. They asked me to pay for drop off out of working time. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SOFIA, BG - Reviewed by CARLOS - 09 October 2018
" As per point 3. "
" Excellent service. When I arrived to the airport arrivals lounge there was already a Car Rent representative waiting to take me to their offices. The car collection and delivery process was pretty swift. Very friendly and attentive staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOFIA, BG - Reviewed by BOZHANA - 12 September 2018
" During the online booking I did not seen the clause that says needs 300 euro deposit on the day of receiving the car. I was realy shocked when , officer ask for my debit cart. Nothing wrong , but deposit money should be mentioned on initial booking. "
" N/A "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by DIMITAR - 01 September 2018
" I ordered a Toyota small vehicle,instead I received an old Dacia with air conditioner broken... Unexeptable "
" Nothing to say here "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SOFIA, BG - Reviewed by DAN - 23 July 2018
" Overall good service "
" Overall good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOFIA, BG - Reviewed by TEOFIL - 14 July 2018
" Very disappointed with my experience in Sofai. "
" Total disaster. First of the car was so not the one I ordered, I asked for a Renault Clio and was given Dacia Sandero. Second I asked for a navigation and was given one that did not have accurate maps in it , resulting in loss of valuable time, stress and confusion. Also the navigation kept switching itself off. When I approached the staff about it they said and I quote ' Ooh it is just the navigation. If you have any complaints just write and email..'. The car was in a very dirty condition when it was brought to me. But due to the very small window of time I could not spend time to argue. When I asked for a refund on the navigation they just said again I quote ' Just write and email'. Very very very disappointed with my experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
SOFIA, BG - Reviewed by JOHN - 08 July 2018
" All very smooth & easy. "
" Helpful staff, very efficient service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOFIA, BG - Reviewed by STEPHEN - 06 July 2018
" Generally good all round "
" Would reccomend "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SOFIA, BG - Reviewed by LIEL - 17 June 2018
" HI. UNFORTUNATLEY I RECIEVED A VERY NOT GOOD SERVICE. FIRST - I WAS WAIT FOR SOMEONE MORE THAN 30 MIN TO COME PICK ME UP AND TO MY CAR/ SECOND - THE CAR WASN'T WHAT I ASKED FOR AND IT WAS VERY NOT GOOD CAR - LOT OF NOISE. THIRD- AT THE DROP OFF I ALSO HAD TO WAIT MORE THAN 30 MIN TO SOMEONE - WHEN THEY KNEW WHEN IM COMING "
" HI. UNFORTUNATLEY I RECIEVED A VERY NOT GOOD SERVICE. FIRST - I WAS WAIT FOR SOMEONE MORE THAN 30 MIN TO COME PICK ME UP AND TO MY CAR/ SECOND - THE CAR WASN'T WHAT I ASKED FOR AND IT WAS VERY NOT GOOD CAR - LOT OF NOISE. THIRD- AT THE DROP OFF I ALSO HAD TO WAIT MORE THAN 30 MIN TO SOMEONE - WHEN THEY KNEW WHEN IM COMING "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 4
SOFIA, BG - Reviewed by TOM - 11 June 2018
" Was a very smooth experience with CarRent and I will be using them again on my return to Sofia "
" Fast, efficient and great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURGAS, BG - Reviewed by JOHN - 29 April 2018
" Front end damage to car when l picked up, would not have excepted car if it was not so late at night and had no other way to get to my destination. "
" Front end damage to car when l picked up, "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4