Auto Europe
- North America
- Central America
CARWIZ POLAND CUSTOMER REVIEWS
- 8
- 7.7
- 8.6
- 7.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
CARWIZ POLAND Car Rental Reviews
Average Rating for Carwiz :
KRAKOW, PL - Reviewed by DORIAN - 27 August 2025
" Overall the experience was ok and the car was fine. But the misinformation about the Krakow city office and average standard of customer services would make me hesitate about recommending carwiz. "
" There is no carwiz office in the centre of Krakow despite it being confirmed in the booking. We had to pay extra to go to the airport to collect it. They also charged 12 euros extra for cash wash or said I had to wash the car myself. I've never experienced this before. No-one at the Wroclaw office when it was meant to be open "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 9
KRAKOW, PL - Reviewed by ANDREW - 26 June 2025
" See above re Carwiz. This is a criminal enterprise that you should not be dealing with "
" Carwiz are criminals. I was charged £190 for a small scratch under the front bumper that it took staff 15 minutes to "find". I have not had any such experience in 30 years of renting hundreds of cars. It is a disgrace that you offer this company to your customers. I am complaining separately through your customer service team "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
RZESZOW, PL - Reviewed by KYOONFAT - 26 June 2025
" My wife has recommended that we choose Carwiz on our next rental. "
" Had a free upgrade. No fuss, easy dealing. Car was clean. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KRAKOW, PL - Reviewed by STUART - 25 March 2025
" Very straight forward. "
" The booking confirmation stated that there would be someone in the arrivals hall with a board with my name on it but there wasn't. However, when I telephoned Carwiz they were very helpful and we were collected by a shuttle bus within 5 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KATOWICE, PL - Reviewed by KAROLINA - 09 January 2025
" Always great experience "
" Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by MICHAL - 04 January 2025
" Great price and service "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by JOLANTA - 10 December 2024
" as you can see from your records I rent cars from you very regularly and have recommended you to friends and family. I was disappointed with the last rental for reasons stated above. "
" The price for the rental has been very competitive but the old saying you get what you pay for is very true. The pick up is not from the airport as your site and voucher state. There is shuttle bus. There was no telephone number on the-voucher which did not trouble me as the voucher indicated a pick up at airport so assumed there would be an office as is the case with other agencies. We got the contact number from the tourist office and the shuttle bus arrived pretty quickly. The car was battered, covered in dents etc and the engine did no sound too great either but it got us from A to B. The agent did a very hard sell of their insurgence which I declined as I have an annual cover. He returned to the topic of insurance several times during collection. I was asked to wash the car on drop off. When I said that this was not specified, the agent conceded that they would wash it. I did not damage the car as I checked it but following the drop off, I was sent an invoice for 900 polish zloty for an alleged chip in the paintwork. The photographic evidence provided could have been from any car, any time. The agent did not spend any time explaining the workings of the car as he was focused on selling insurance. I would not use this company ever again but admit that I did not pay much for the rental, lesson has been learnt. I am challenging the charge of 900 PLN which appears to be a blatant fraudulent attempt to extract money from the Clements. Having looked at company reviews, mine is not a solitary experience. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WARSAW, PL - Reviewed by VEDAT - 01 December 2024
" Terrible. I ve kept car in private parking over night, never had and accident, have proof for it but charge ridicilous money. Very dissapointted. "
" I always take pictures and video of the car I rent, again i did. I have full pictures and video of the car proof that I ve left car without damage but they ve charge me €665. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by MAGDALENA - 16 November 2024
" Very easy and pleasent transaction "
" This time was smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by ARTUR - 05 November 2024
" bad! "
" Wee booked a hybrid car on airport. Reciveed not hybrid car and we need to catch a bus! Car come with lots of scratch and naw we are charging fo them! "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
WARSAW, PL - Reviewed by JOANNA - 20 October 2024
" Great car, very pleased with customer service. Definitely will use it again "
" Very polite customer service at the Warsaw Airport. Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by SIMON - 19 October 2024
" They had generally good communication "
" Supposed to have been met at airport arrivals, no meeting, had to hunt around for a phone, phoned carwiz three times no answer, called auto europe who advised us to call car wiz, no s**t sherlock, they called then put me through, to get cut off, eventually got through to car wiz, to be told to go to bus stop. 3, got outside and there was 3a 3b 3c 3d, back to information desk, to be told wait at any, eventually got our transfer bus, on dropping off the car, no one was around, supoosed to be 24hr transfers this was 3.10 am, found transfer driver asleep in the dark office "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
WARSAW, PL - Reviewed by STEPHEN - 12 October 2024
" Can't fault it "
" Great car, great price, friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by MICHAL - 11 September 2024
" Totally disappointing. "
" As a professional company, we expect all damages to be declared on receipt of a rental car. On occasion, we as customers may find a small scratch that has been missed. However, in our case we found at least FIVE non declared damages, which we had to spend our valuable time recording with your employee - Julia. This shows that your car was not properly and fully inspected before being released to us. CARWIZ has written to me: "Each car is thoroughly verified by our agents for damage after return." Surely, this is NOT TRUE On return of the car 2 "new" little marks were spotted by CARWIZ agent, even though my photos do not show it at all. I was charged for damages - daytime robbery "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GDANSK, PL - Reviewed by JONATHAN - 09 September 2024
" Easy booking via AutoEurope. Carwiz in Gdansk the best and easiest hire experience. "
" Superb service from Carwiz in Gdansk. Couldn't fault them at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by PAWEL - 02 September 2024
" Easy "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by CRAIG - 31 August 2024
" Auto europe is a good company to hire from but avoid carwiz "
" The car came damaged and then they try charging me for another scratch which iv had a picture of the car before drop off and after drop off and the scratch they claim was already on the car "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GDANSK, PL - Reviewed by COLIN - 17 August 2024
" Could not be unhappier with Auto europe. You are an absolute disgrace. Thankfully Car wizz had a spare car or I'd have had nothing. Paid for a SUV With auto europe then had to pay again to upgrade to a Toyota yaris when I went to collect the unsuitable SUV. Dreadful service from Auto europe. Very difficult to contact unless it's to book a vehicle. Would never consider using these again under any circumstances. "
" Car wizz were OK. Quite friendly. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
POZNAN, PL - Reviewed by MARK - 17 August 2024
" Experience was fine until it was returned. Carwiz are stating the vehicle needs an entirely new windscreen. There was no damage to it. Even if a new windscreen was needed, it can be done for a third of the price they are trying to charge. I have already raised this to my bank and will consider reporting Carwiz for fraud. "
" I refused to take the Carwiz additional insurance as I had it in place via a third party. Upon returning to the UK, I received an email from Carwiz stating that they had found damage on the vehicle and invoicing me €1000+, with no photographic evidence. Google reviews show this is a common occurance with this company and I am awaiting any resolution. There was no damage as they describe on the vehicle when I left it at the airport. I personally feel like this company should not be sold via Auto Europe as it could damage your brand reputation. I will never book with Carwiz again. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
KRAKOW, PL - Reviewed by VERNON - 07 July 2024
" Please drop CarWizz from your choices in Krakow. "
" Made us wash car on return and claimed new scratches on car, but showed us pictures of car with different colour. They are trying to rip people off. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by VITALI - 04 July 2024
" ssue Description: Upon returning the rental car, CarWiz claimed there was new damage to the vehicle, evidenced by very tiny dots that are barely noticeable. These dots were not visible during the initial inspection upon car collection, and I believe it is unreasonable to classify them as damage. Key Concerns: Legitimacy of Damage Classification: Can such tiny dots be legitimately marked as damage by the rental company? There is no clear definition provided by CarWiz on what constitutes damage. Dispute Procedure: What is the proper procedure to dispute this claim effectively? Rental Context: The car was driven only a short distance over the two-day rental period. It was parked in the private car park of our hotel. We took responsible care of the vehicle throughout the rental period. Correspondence Summary: Initial Inquiry: I questioned the legitimacy of the damage claim, noting that the dots are too tiny to be reasonably classified as damage. CarWiz Response: CarWiz reiterated their policy that any scratch, regardless of size, is considered damage. Further Clarification Request: I asked CarWiz to provide documentation defining what constitutes a scratch and the measurement criteria for damage. I also inquired about the correct dispute procedure. Despite my attempts to resolve the issue amicably, CarWiz has not provided satisfactory responses or clear documentation on their damage classification standards. I am a frequent car renter and have never encountered such stringent standards. The practice of charging for barely noticeable damages appears to be unfair and possibly unethical. "
" ssue Description: Upon returning the rental car, CarWiz claimed there was new damage to the vehicle, evidenced by very tiny dots that are barely noticeable. These dots were not visible during the initial inspection upon car collection, and I believe it is unreasonable to classify them as damage. Key Concerns: Legitimacy of Damage Classification: Can such tiny dots be legitimately marked as damage by the rental company? There is no clear definition provided by CarWiz on what constitutes damage. Dispute Procedure: What is the proper procedure to dispute this claim effectively? Rental Context: The car was driven only a short distance over the two-day rental period. It was parked in the private car park of our hotel. We took responsible care of the vehicle throughout the rental period. Correspondence Summary: Initial Inquiry: I questioned the legitimacy of the damage claim, noting that the dots are too tiny to be reasonably classified as damage. CarWiz Response: CarWiz reiterated their policy that any scratch, regardless of size, is considered damage. Further Clarification Request: I asked CarWiz to provide documentation defining what constitutes a scratch and the measurement criteria for damage. I also inquired about the correct dispute procedure. Despite my attempts to resolve the issue amicably, CarWiz has not provided satisfactory responses or clear documentation on their damage classification standards. I am a frequent car renter and have never encountered such stringent standards. The practice of charging for barely noticeable damages appears to be unfair and possibly unethical. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by BARTOSZ - 03 June 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by DARIUSZ - 14 April 2024
" It's not my first time and it looks like it's not my last time. The platform is easy to use. Availability to manage or cancel if travel plans might change. This has happened to me in the past and money returned quickly and easily. Always competitive pricing. "
" It's not my first time and it looks like it's not my last time. The platform is easy to use. Availability to manage or cancel if travel plans might change. This has happened to me in the past and money returned quickly and easily. Always competitive pricing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by IAN - 08 April 2024
" I have submitted a letter of complaint to Auto Europe and Carwiz "
" I have submitted a letter of complaint to Carwiz and Auto Europe. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
WROCLAW, PL - Reviewed by SHAH M - 08 April 2024
" I used auto Europe hire car the last four years they are very reliable service and cheap to the other rental definitely I recommend for everyone. "
" Carwis is a very good customer service and proffional staff nice cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by PAWEL - 24 March 2024
" avoid! "
" scam! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KRAKOW, PL - Reviewed by MONIKA - 20 March 2024
" Bad experience with carwiz "
" Really poor experience . Was told it is at the airport but thats not true. Had to call them to find out where it is and I was told there is a bus that can collect me and take to the rental place. Bus was smelly and the seats were falling apart. Staff at carwiz not friendly at all. Coming back the bus decided to go to the hotel to pick up some guests. Very bad experience, super disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by KRZYSZTOF - 31 January 2024
" Quick and professional "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by ROBERT - 20 January 2024
" Car great just off site as not what was booked "
" Booked an on site company but this was not the case which took a time to sort out as no info from companny "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by JAN - 06 January 2024
" please provide the invoice as non was emailed so far "
" it would be useful to know that the company has to arrive to the airport to pick you up as they do not have a desk on site. we were not told that "meet and greet" in this company actually means "call them and they will come to pick you up" hence we wasted 30 mins looking around the airport for the driver or a company counter; very stressful unfortunately "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by MICHAL - 05 January 2024
" Like above "
" Worst Car Rental Ever! First i received wrong car keys. To sort it out i had to wait 45 minutes, because only one person who is working there had to go and check something. At the same window there are like 5 other companies, no one was helpful. State of car is bad, worst i have EVER seen. Be prepared to take at least 50 photos. Summary - no staff, car state really bad my grade 1/10. Should be 0/10. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
KRAKOW, PL - Reviewed by RYSZARD - 10 December 2023
" See above. "
" It is a shame that Auto Europe did not adequately inform that would have to find own way to Car Wizz to pick up vehicle. Would have been jseful to be informed that there is a free shuttle bus to Car Wizz. Hire car was great other than there being a windscreen chip, which whilst notified on the hire details should have been fixed before hire. Also only received hire details and any damage details after car pick up by email if had access to emails in Poland. Ofher than that car hire very competatvely priced and no more to say. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WARSAW, PL - Reviewed by STANISLAW - 06 December 2023
" Excellent service "
" Extremely good service even when a problem identified with car mid hire. New vehicle provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by ADAM - 23 November 2023
" Staff polite, check in quick, car in good condition and clean "
" Everything went smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by KASIA - 20 November 2023
" As above, wouldn't refund for duplicate insurance despite it saying on purchase this addition was refundable before the car hire time and contacting them before I had even got the keys in my hand to say what had happened. "
" Was told if I took their insurance would be able to get insurance refund from broker but ended up paying twice the amount of insurance. Despite having enough money available on Mastercard the amount couldn't be blocked ?technical issues their end as also not block-able on the guy's card next to me. I was then told I had to take out insurance with their company to be able to hire the car with the credit card block. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KRAKOW, PL - Reviewed by DAVID - 14 November 2023
" We have used Auto Europe for many years, clear & easy booking, good prices & will definately use next time A+++ "
" Carwiz car hire is not located at the airport building you have to call them for collection by minibus which is at the bus stop outside terminal building. On return the drop off is not at the terminal building but a small distance away with minibus transfer to airport Overall the car was good and staff were helpful & would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by ANTHONY - 23 October 2023
" Also not made aware that there was a £30 fine for being an hour late. The car whizz assistant couldn't find any reference to this in the terms and conditions but charged me any way even tho the office was open so it was no inconvenience to car whizz. "
" Not made aware car was located a distance from the airport which involved a shuttle bus. Also if I'd known auto Europe are just a 3rd party broker I would bot of booked. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KATOWICE, PL - Reviewed by ADAM - 16 October 2023
" No issues, everything was fine, I would recommend the company "
" Everything was perfect, collection and drop off the car was smooth and easy, both David and the lady who collected the car were very polite, friendly and professional; I've got an upgrade and received much better vehicle than expected No "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by DARIUSZ - 14 October 2023
" great customer service would recommend and use again "
" great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by GRZEGORZ - 13 October 2023
" Fantastic ! "
" Great ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by ZBIGNIEW - 03 October 2023
" Perfect car, nearly brand new, cheap rent. To be honest I was a little bit surprised that the office is not in an airport terminal, but shuttle bus goes very often and it take only 5 minutes to get to the parking/office. "
" Very friendly staff, fast drop-on and off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by PIOTR - 23 September 2023
" Not happy with Auto Europe regarding not replying to my request for an invoice of my car hire "
" Not happy with Auto Europe regarding not replying to my request for an invoice of my car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by EDWARD - 20 September 2023
" Compensation claim raised I was forced to take out providers insurance due to them requiring a minimum of three months remaining on my credit card. Information that was not provided at the time of the booking or on the voucher. "
" Staff were polite and helpful after an issue due to poor communication by Auto Europe. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KRAKOW, PL - Reviewed by DAVID - 14 September 2023
" Inaccurate advertising and drop off was a shambles as the man I was dealing with suddenly inexplicably disappeared for a lengthy time driving other car around the car park. I was unable to complete my paperwork before leaving on the shuttle bus to the airport for my flight. "
" The location is advertised as being at the airport on booking. This is not the case. I was provided with instructions that stated that I would be picked up by a rep holding a name card at the airport - again this did not happen. I had to make a phone call and locate a meeting point. Pick up was excellent and quick and car was superb. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by IVAN - 09 September 2023
" You partner with rip off rude amateur firms who ruin and reputation you want to have "
" Extremely rude counter staff. Insisted in 1400 euro deposit because I didn't book direct. Refused to spread this over two credit cards as I have low limits on credit cards for security. Also refused to take debit card even though I said take 1400 of it then refund at then end. Refused to let me have the car and suggested I flew back to England. My polish girlfriend spoke to gim and he said he would let us have the car if we bought extra jnsutance at 110 euros. Which I had to do. On top of all this we have to wait for over an hour in the queue as they are rude, incompetent and seemed apparent they don't like English people. The worst service I have ever encountered tired anywhere for anything. Drop off was rude as well. No customer service at all. Appalling. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by CHRISTOPHER - 01 September 2023
" You get what you pay for I guess. Cheap hire with cheap service "
" Car was late and so my departure was delayed by almost 2 hours. No heads upon cars controls given at pick up - had to figure it out myself. All handbooks in Polish. No email if the paperwork received after signing it and no instructions on who to call in the event if breakdown etc . When car wouldn't start next day it took 24 hours to resolve it with no response from my calls/msgs to the Warsaw office "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by JOLANTA - 01 September 2023
" . "
" very helpful personal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by MARK - 27 June 2023
" No longer bother trying anywhere else. Auto Europe provides a first class service. "
" Once again - all aspects excellent. Professional, courteous staff, beautifully prepared quality car, great value for money. In fact the opposite of my experiences at Nice, France whichever company I try via Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by KLAUDIUSZ - 21 June 2023
" Very professional and helpful service "
" Always best service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by VIACHESLAV - 21 June 2023
" Good choice and value for money "
" Very positive experience indeed - booked the car with this company for the second time and will certainly do it again - consistently high standards of customer care demonstrated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by ADAM - 11 June 2023
" Not the automatic gearbox I ordered "
" I ordered an automatic and was given a manual. Seats were stained. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KRAKOW, PL - Reviewed by ADAM - 10 May 2023
" Everything was fine "
" Everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GDANSK, PL - Reviewed by MARCIN - 05 May 2023
" Thanks to Andy from CarWiz for his help "
" Desk in the main terminal building right by Ariivals exit, great service from Andy / Andrzej, no fuss or trying to upsell, I got exactly what I wanted. Very straightforward handover with Andy walking with us to the car so no issues finding it, you can't really ask for more. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by SLAWOMIR - 30 March 2023
" All went smoothly. Thank you. "
" As usual they tried sell additional insurance. Deposit returned day after I've returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by SIMON - 14 March 2023
" Everything ran very smoothly Thank you "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by MARK - 07 March 2023
" Hate 3rd party bookers. No communication and charged Insurance twice amd left us confused as to why! "
" We purchased thinking car pickup was in terminal. We filtered by this and expected to see dest in krakow airport. We were told by other desks to call a foreign number which costa so much off my mobile who advised us to wait outside for pick up to deak site. This is not what we paid for and left us late for our booked tour. Even having emailled the company to confirm such details we were not responded to. They then confused us by making us pau for more insurance even tho wr paid for extra full insurance at time of booking! Total scam "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
KRAKOW, PL - Reviewed by RICKY - 28 February 2023
" Disappointing experience. This is not an airport car rental agency, as you advertise! It is located off-site. Excessive deduction of damage deposit for an extremely minor mark on a tyre rim which could have been there before (too small to notice normally) or could be result from normal wear and tear in Poland. "
" Disappointing experience. This is not an airport car rental agency, as you advertise! It is located off-site. Excessive deduction of damage deposit for an extremely minor mark on a tyre rim which could have been there before (too small to notice normally) or could be result from normal wear and tear in Poland. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
GDANSK, PL - Reviewed by ROBERT - 09 February 2023
" Nic dodac nic ujac. Szybko profesionalnie, mila obsluga. Polecam. "
" Process wypozyczenia auta bylo prosty, przebiegl bez problemu. Pan Adam byl bardzo profesionalny I pomocny w tym co robil "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by WOJCIECH - 26 January 2023
" Was given bigger car than expected "
" Great experience, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by COLIN - 18 January 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by AGNIESZKA - 06 January 2023
" The only good thing was our car was upgraded to a bigger one. Other than that will not use again. "
" Ridiculous opening hours, from 8am to 9pm. If you have an early or late flight you have to pay £25 extra just for someone to meet you. They were also closed on Boxing Day, so we just left the car in their car park, but there was no one to check for damages etc. Also, quite far from the airport, they need to pick you up and drop you off. Picking up can be a bit confusing. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
RZESZOW, PL - Reviewed by DANUTA - 19 November 2022
" Very quick service, staff very nice helpful and polite. "
" Lovely staff, very helpful and polite. Quick check in , professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by PEDRO MANUEL - 10 November 2022
" Great deals and good service "
" Quick and friendly service. The car had no issues, although was not washed when delivered to me, but was not a big deal. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GDANSK, PL - Reviewed by TRACEY - 07 November 2022
" Wouldn't hesitate to use them again. Really good value and easy to book. Definitely recommend AutoEurope "
" Great staff and easy to contact Carwizz Gdansk staff. Totally recommend hiring from this company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by KENNETH - 11 October 2022
" Good Value "
" Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by RICHARD - 29 September 2022
" AutoEurope have now twice been my choice as they cover my son who is under 25, unlike so many other hire companies. It's a pity we had to suffer the ridiculous pedantry of CarWiz. "
" A mark, not a scratch, was noted on the rear plastic bumper upon return as a concern. This mark was smaller than 1cm yet warranted the need to check whether I had full cover otherwise I would have to pay for a repair. As a frequent car hirer, I would have never picked this mark up or flagged it when picking up a car. This was beyond pedantic and ruined what was otherwise a realty good experience. It made me feel they were looking for any excuse to make some additional charges. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by MODESTINO - 22 September 2022
" Very good experience "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by ROBERT - 20 September 2022
" Not happy to book a Seat Leon or equivalent as listed on the web site to find i was given a Fiat that is uncomfortable and underpowered. "
" Not the car i booked as seat Leon is a better car than a Fiat. You should look at your car groups. Fiats are not a good model as i wanted something that was comfortable and safe like a VAG group car. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
GDANSK, PL - Reviewed by MICHAL - 19 September 2022
" Very nice and smooth experience. Thank you. A+++++ "
" Absolutely the best rental place in Gdansk. Top customer service with low prices. After getting puncture in Sunday they got me a new car and taken away broken one in under 1hr. I left my watch in car and they got it back safely. Very caring and nice ppl. Also their office is just opposite terminal so don't be put off by that because is literally stone throw away. I rented cars many times in Gdansk from different companies but next time I will be back to Carwiz. Thanks guys. A+++++ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by JACEK - 15 September 2022
" Fantastic, unbetable price,great car providers, modern fleet and smooth rental- highly recommend. "
" Fantastic, unbetable price,great car providers, modern fleet and smooth rental- highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by SIDDHARTHA - 24 August 2022
" Competitive prices "
" Good cars and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by PAWEL - 11 August 2022
" Very good customer service "
" Very professional,good communication "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by ESTHER - 11 July 2022
" Not worth it at all - rude staff, bad vehicle and I wouldn't trust this company at all. "
" The counter staff were awful: rude, didn't explain what I was signing and when I dropped it off, they showed that they had added my signature to all sorts of documents I had never seen before! Tried to claim we damaged the vehicle - we did not! Refused to engage in discussion and were incredibly rude. Did not provide any evidence that we had caused the damage. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
KRAKOW, PL - Reviewed by JAKUB - 09 July 2022
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by NEIL - 05 June 2022
" Easy site to use & excellent selections "
" Very Friendly & Professional staff, very helpful. Lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by ANDREJS - 21 May 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KRAKOW, PL - Reviewed by CARINE - 13 May 2022
" Easy "
" I had to call the number provided as nobody was waiting for me on arrival as had been indicated when I booked but apart from this all went perfectly well after that "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by BEATA - 30 March 2022
" Convinient, easy process , good value for money , easy to pick up & drop off just opposite the terminal "
" Very convenient in hotel Marriott to pick up and drop off the car , staff very friendly, car as requested, with the parking sensors , which was a bonus, easy process , and good prices - no problem at all- will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by ANDREW - 28 March 2022
" Not recommend "
" First of all it was supposed to be meet and greet ! We spent an hour walking around trying to find then and nothing . After contacting they said that we'd have to make our way to their offices that are 5 mins by car away from the airport. Ridiculous ! Then they charged us for the car seat again "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KRAKOW, PL - Reviewed by JOSEPH - 23 March 2022
" Always a pleasure booking my car rental with Auto Europe. They have never let me down yet and I have used them for years "
" We had a great experience with this car hire firm. Booked our hire through Auto Europe and they subsequently arranged our hire with CarWiz. When we landed at the airport we rang the number on the booking form as they don't have a office in the terminal and their base is about 1km away. The driver was there in less than 5 minutes and we were in our car 20 minutes later. The car was a Corolla hybrid and it was ideal. Would use this company again without hesitation "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KRAKOW, PL - Reviewed by VIACHESLAV - 19 March 2022
" Very good overall standards of customer service "
" Competitive pricing, good communication, very good service overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by ANDRZEJ - 06 March 2022
" Banda idiotów i kłamców . Nie polecam "
" Autko nowe . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by ROBERT - 01 March 2022
" I will share to friends and family. "
" Nice and smooth. Clean car no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by LAUREN - 27 February 2022
" Auto Europe was good, carwhiz not great "
" We paid for an automatic vehicle because that's the only one I could drive however they told us they only had manual in stock After dropping off the car and closing out the staff member literally chased us with the car as we were walking down the road to tell us we needed to fill it up. Not sure why he couldn't have told us this when he checked through the car "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
KRAKOW, PL - Reviewed by MARK - 15 December 2021
" Excellent "
" Excellent customer service, and was very accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by LUCAS - 10 November 2021
" As usual - straight forward and fuss-free. Thanks! "
" Car has not been cleaned inside. Issues with the fuel level indicator and tyre pressure. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 3
KRAKOW, PL - Reviewed by ADAM - 17 October 2021
" I would recommend Auto europe as have used it a few times all over Europe but not necessaryily Carwiz- unless they fire Dominik. I only used it due to it having the best options with no excess. "
" I have previously used CarWizz last year and was overall satisfied with my experience. This year however was a different story. To begin, there was no one waiting at the airport even though I made sure to call up beforehand with my flight number and arrival time. The flight was about an hour late but this should be taken into account by staff (as they were aware of flight number). I tried to contact them by phone and eventually got through on my fifth try. When the rep finally showed up (in casual clothes with no logo or badge) he didnt bother to even get out of the car and to greet and introduce himself or the company, he was unhappy to even open the car boot for us to put our bags. During the ride he made remarks about having to wait around since the flight was late and was rushed stating he has other things to do. At the office he was totally unprofessional and and had no clue on basic customer service. He didnt show us the car all over or explained any damage- he just wanted papers signed and to leave as he was in a rush he stated. He also tried blocking 4500zloty (1000euro) on my card dispite I had booked a zero excess policy with a 300euro deposit and actually had to prove this to him. Dominik (guessing from the emailed agreement papers since he did not introduce himself) was extremely rude and gave us a very unpleasant experience. I honestly wonder how he got the job in the first place! I had a completely opposite experience when dropping off the car. Dawid was totally professional, friendly and helpful. A nice surprise! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WARSAW, PL - Reviewed by ADAM - 10 September 2021
" Easy to use web site. T&Cs always too long (but same with any car hire company). "
" No queues, good customer service. They queried a mark on the car that we were told was dirt when we booked, but had photos to show it was already there. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KRAKOW, PL - Reviewed by CHAIM - 14 June 2021
" very good price, top quality car. "
" very friendly and accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by ADAM - 29 September 2020
" I not able to contact damage claim department by phone as it is open Mon-Fri 9am till 1 pm only "
" I was contacted by Carwiz rep directly after landing and I received instructions where he was waiting with the car, pick up was easy and not long, no papers-everthing done on the laptop. On drop-off the car was checked and we noticed it had a very small damage on the passangers side. Despite fact that my rental included collision damage coverage with 0 excess, I was charged equivalent of about £50 and told I should claim it back from Auto Europe "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
WARSAW, PL - Reviewed by MYLES - 07 September 2020
" As above. On auto Europe website it says CarWiz is 'at airport' which I would expect a car rental desk and walk to car in airport car park. It is not 'at airport' but outside airport perimeter. "
" Disappointed that CarWiz was outside of airport terminal (especially with wife, 3 kids and luggage) . Signing papers on the bonnet of a car in a garage. forecourt seems unprofessional and bizarre. Booked an estate car and got something smaller. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 9
WARSAW, PL - Reviewed by ROBERT - 04 September 2020
" Never again "
" Ordered an auto - got a manual Should have been full up fuel- half full Not met in airport Terrible service "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KRAKOW, PL - Reviewed by DAVID - 05 August 2020
" AutoEurope hire website is easy to use and all terms clearly laid out. The company they booked me with was also reliable, professional and safe. "
" Carwiz in Kraków were very helpful and professional. I was lucky and was upgraded at no extra cost and the car was clean and in top condition. Will definitely use again next time I am in Kraków. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10