AUTO EUROPE CHICAGO, UNITED STATES Car Rental Reviews

CHICAGO, US - Reviewed by NICHOLAS - 02 September 2025

" It was a long wait in a long que, 1hr wait with only 2 people working, terrible service. I didn't get the car I wanted, also my driving license was held at the desk by mistake when they photo copied it, meaning I had to go back inside to collect! when I returned the car I had a charge of 150$ for cleaning of the car, which is deeply annoying, the car was fine. "

" It was a long wait in a long que, 1hr wait with only 2 people working, terrible service. I didn't get the car I wanted, also my driving license was held at the desk by mistake when they photo copied it, meaning I had to go back inside to collect! when I returned the car I had a charge of 150$ for cleaning of the car, which is deeply annoying, the car was fine. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 2

CHICAGO, US - Reviewed by CHRISTOPHER - 23 August 2025

" AutoEurope was great for pricing, but in the future I'd probably take a different avenue to ensure that I get the vehicle I reserved. In most cases I'd rather pay a little more and avoid disappointment when picking up the car. "

" There were two issues with Hertz. One, that the car reserved was unavailable (as were all similar cars). The only option was to take a large SUV, which did not provide a pleasant driving experience. The second issue is that they still tried to sell me a tank of fuel and GPS, despite the fact that the car comes equipped with GPS as standard and the tank of fuel was already paid for. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by DANIEL - 15 August 2025

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by TREVOR - 05 August 2025

" I have had issues with budget car rental, contacted AutoEurope and been redirected... This is unhel "

" The rental was reserved from July 19th to August 1st. However, my flight was delayed and I subsequently missed the connecting flight to O'Hare airport. My rental was paid through AutoEurope, and when I called to update Budget in the US, I was told that they would need AutoEurope to contact them, as they held the reservation. AutoEurope kindly contacted Budget on two occasions to keep them updated. When I arrived at O'Hare Airport on 20th July and picked up the car, the reservation was honoured, and my rental, voucher was accepted. The only issue was an excessive charge for prepaid tolls which I immediately contacted your customer service about. I was assured that the charge was removed, but I was in for a bigger shock when I finally received the rental invoice / receipt, as I had been charged $2227.84 for the rental period, and that charge is still showing in my account despite several emails back and forth to your agents who claim that the charges were removed. I have never had a car rental charge of this amount in all my 60 plus years. I would actually be loathe to use budget again or recommend your company, as every time that I have rented from your company I have had issues regarding billing. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by RICHARD - 30 July 2025

" The Auto Europe experience was fine. However, you were let down by Thrifty. "

" Agent added numerous extras when collecting the car without discussion. This almost doubled the rental price. I feel conned and as a consequence will rent elsewhere in future. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by PATRICK - 16 July 2025

" It wasn't so easy to change my booking "

" Everything went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by CHRISTOPHER - 15 July 2025

" Auto Europe do not make it easy to claim back from them asking for information to be uploaded that they already have and totally ignoring email reporting problem on collection. "

" Didn't provide full tank of fuel on collection despite being shown all the paperwork to prove it was included. Had no interest in trying to resolve that or other issues we had on collection. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

CHICAGO, US - Reviewed by KELLY - 23 June 2025

" The total amount I had to pay for my rental is SHOCKING. "

" Having initially paid £1,543.84 to AutoEurope and then an additional charge of £962.94 by Thrifty. What a complete RIP OFF. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CHICAGO, US - Reviewed by OWEN - 14 June 2025

" M "

" Extra charges not agreed to. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by DANIEL - 06 June 2025

" I have used Auto Europe for at least 10 years in Europe so I thought I would give them a shot at international. This proved to be excellent value and service and I recommend that you use them today! "

" All good. Car had a problem with causing my iPhone screens to black out on both my main phone and a spare. I could only reset them by letting the batteries run down. I thought it was my phone until it did the same with my spare phone. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MICHAEL - 03 June 2025

" Booked rental well in advance and benefited from a cheaper rental price. Valued the free cancellation / modify rental facility offerred by Auto Europe. Pickup was relatively easy, Alamo staff very helpful. Would have been useful to have known details about the how the IL Tolls operated before picking up the rental. "

" Pickup was relatively easy, Alamo staff very helpful. Would have been useful to have known details about the how the IL Tolls operated before picking up the rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by TERRY - 24 May 2025

" Easy to book, the website was user friendly and no problems were encountered. "

" An excellent experience, the assistant at Chicago went out of her way to find us a car with a sat nav, this was most appreciated, the car was good and the drop off was the best I have experienced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by OWEN - 09 March 2025

" Easy No hidden charges "

" Easy no hidden charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by THOMAS - 30 January 2025

" It will have been a better experience with a refund for the full tank of fuel and a speedy refund of my funds. "

" I was advised wrongly concerning the return of the vehicle. I brought the vehicle back with a full tank of fuel unnecessarily after being told this was expected. Currently I am still waiting on a $500 refund to a debit card. I was told it was taken as extra security because I was an overseas customer. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CHICAGO, US - Reviewed by CIARAN - 03 January 2025

" There a sham of a company they hide the fact that cars especially in the US can only be driven in certain states it's not made visible when you Book they have now left me financially burdened and my health has diminished over the hire that I had to cancel "

" They are crooks I will Never ever hire with this company Again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHICAGO, US - Reviewed by KIRITLAL - 07 November 2024

" We should be pre-warned about auto toll charges and how to avoid paying penalties . It's difficult for tourist to pay online on hired vehicle . Had to buy 7 days pass @ $14.99 plus tax instead of pay as you go . I didn't pass through toll for 2 days but still paid the daily charges . "

" It was easy to to get the car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MICHELE - 31 October 2024

" Staff go above and beyond to make the experience painless "

" Always great service from Alamo at Ohare. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by NICHOLAS - 30 October 2024

" No issues with Auto-Europe. "

" The line to get served was long. They gave me a car which another customer had been allocated. They added on roadside assistance that I didn't want. They charged me for gas even though I filled up shortly before returning the vehicle. Overall a very bad experience. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by ANTHONY - 30 October 2024

" Practically told I had to take out additional insurance and road side assistance or car would not be released to me. "

" I was very annoyed with the pushy staff practically saying I "had" to take out insurance and roadside cover. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by PATRICK - 26 October 2024

" No issue with booking, competitively priced and met my needs "

" Processed my booking quickly, tried to give me the hard sell on additional cover. Car issues met my needs "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by NIGEL - 05 September 2024

" Auto Europe have always been excellent and we use them every year as we travel to the USA twice a year. "

" We arrived at Chicago O'Hare early, 14:00 for a 15:00 pick up, no vehicle was available until 14:50 after much running around behind the scenes, the lady on the counter was not helpful at all and just kept shrugging her shoulders, saying we are early anyway, on getting a car, we opened the door to be hit by the awful smell of cigarettes, neither myself or my wife smoke and this was pretty uncomfortable for us, we did not feel we could go back and complain as we had already waited nearly an hour for the car, and knew we would have had to wait even longer, we had a 6.5 hour drive after our flight from the UK, we drove with the windows down for all the journey and on arriving at our sons home he commented on how bad our clothes smelt of cigarettes, we had to buy cleaning cloths and air freshener for the car and even on returning the vehicle it still smelt bad of cigarettes, I know that thrifty operate a no smoking policy in the rental agreement but this has not been adhered to in this vehicle, we actually did not look forward to getting in the car every day, hugely disappointing and uncomfortable for the whole rental period, we even went to the local airport where we were staying in Michigan to try to change the car but Thrifty did not have a desk there and the closest one was 2.5 hours drive away in Grand Rapids, in the future I do not think we will chose Thrifty due to the presentation of this car. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 2

CHICAGO, US - Reviewed by CHRISTOPHER - 02 August 2024

" My experience was ok, the car got us to where we needed to be and back with no problems. Just concerned about the extra payments when picking it up. "

" My experience was ok, car was fine but had a few knocks from previous drivers! I don't understand why I was charged for an extra days rental though when I had already paid for 11 days. Seems a bit corrupt to me. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHICAGO, US - Reviewed by ANTHONY - 31 July 2024

" No complaints at all. All very good. Car almost new!! "

" No complaints at all. All very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MARTIN - 05 July 2024

" Fantistic "

" The Staff & Service was brilliant even when we had a problem the service with excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by PAVEL - 27 June 2024

" Great service, most efficient for my experience to rent a car in USA "

" Good service, reasonable price, new car - everything was perfect "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CHICAGO, US - Reviewed by MARTIN - 17 June 2024

" None "

" Check in via app not possible. However, desk clerk really friendly. Drop off ok if somewhat detached operator. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by PHILIP - 15 June 2024

" The lady I initially dealt with seemed not to know what she was doing, but once I was handed on the paperwork was completed professionally. I find that the rental companies in major cities are not particularly friendly or welcoming and this was no exception. "

" Trouble free collection and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by SIMON - 07 June 2024

" See above. "

" It was all very straight-forward, speedy and smooth, as well as competitively priced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by GRAHAM - 21 April 2024

" Turned up early and the counter girl said you're too early come back in a hour. Went back and tried telling me 4.30 no my car is booked at 3 pm I'm not waiting any longer . What a crap car dirty with wheel caps , thought they were extinct. "

" Awful car 55000 miles on the clock it was a old tatty car. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 2

CHICAGO, US - Reviewed by MARTIN - 11 February 2024

" all good "

" Lady on the counter was a bit miserable but she processed it efficiently. Car was great and so was the drop off experience "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by JORDAN - 14 December 2023

" Easy to book and always find autoeurope great value "

" Great, pick up and drop off were seamless. Great car and just what was expected for the whole family "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MICHELE - 27 November 2023

" Great experience as always "

" Top notch "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by DANTE - 31 October 2023

" Again, very easy and well communicated. 10 out of 10. "

" It was all soooo easy. And great value for the money. I have nothing but good things to say about it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by ROLAND - 27 October 2023

" we have never been treated and ignored in such a Bad way in over 35 years of travel many using Car Rentals in the US, Alamo should be ashamed on themselves, but I don't think they Care "

" SUV provided and told it was the one we booked, the booking was made 6 months ago, we found out it was a only Premium SUV not a Luxury SUV which I had Paid for and told would be available, also it was a Canada SUV which had KPH instead of MPH speedometer, we could only change a small digital to MPH and had to cover the analogue section with paper as it was very distraction (NOT GOOD ), I made many calls starting on the first day ( ^ calls and 7 emails to different departments including Alamo Head Office and not 1 reply, at the return depot the returns supervisor agreed it was the wrong grade of SUV and would escalate for a refund of the difference , i have also this afternoon been on the Alamo Chat who are escalating yet again . This was our Golden Wedding Anniversary Trip and Alamo have ruined it by the wrg Grade SUV and Never Responding to my calls ,chats and emails "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHICAGO, US - Reviewed by M.R. - 25 October 2023

" overall fine. "

" at counter always extra fees for insurance and other stuff... that is not so nice "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by ANDREW - 24 October 2023

" The 'prepaid fuel offer' paid for did not exist and the staff on collection were disinterested to put it mildly. Car itself was fine and drop off at LAX was simple and well organised "

" Collection in Chicago was horrible. No car available and took an hour to find one for us. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by STUART - 16 October 2023

" Easy booking, great facility to amend for the best price right up to the last days. "

" From booking through to vehicle return, rental was a breeze. The vehicle was clean, comfortable and quiet and triuble-free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHICAGO, US - Reviewed by PAUL - 07 October 2023

" As before very aggressive and intimidating person behind counter trying everything to get more money from us would not use them again "

" Very aggressive sales man trying to get us to buy extra cover wouldn't take no for an answer told us car will breakdown if we didn't buy extra cover . Felt very intimidating "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

CHICAGO, US - Reviewed by STEPHEN - 04 October 2023

" Have used Auto Europe for years always outstanding, thanks. "

" Was okay. Lone lines. The car wasn't in the bay on my paperwork, the car was a bit tatty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 6

CHICAGO, US - Reviewed by MICHAEL - 28 August 2023

" I paid for a 8 seater passanger vehicle (as printed on the booking agreement/receipt). However, an error was made as Dollar rental only recongnised the booking as 'standard' vehicle. The categories of vehicle on the AutoEurope website did not align with Dollar Rental company at all. I was charged an additional £628 to upgrade to a intermediate SUV. Then dollar only provided a compact SUV. The vehicle was barely big enough for our family of 5. The vehicle had 40,000 miles and was scratched on every panel and had a misaligned headlight. It had a noisy wheel baring which made the car vibrate at 60mph (the majority of our USA travel was completed at 60mph). The air conditioning was not particularly cold and the vehicle smelled bad when sitting for a day in the sun. The car also had a mild shudder under braking. Autoeurope were impossible to contact by telephone, despite trying 3 numbers specific to north america. The email to the reservations team took over 24 hrs to gain a response, by which point we had left chicago and started our family holiday. Any opportunity to change the vehicle had passed. I was told no other vehicle in that class was available. I was not going to pay a further upgrade to a premium SUV. "

" I paid for a 8 seater passanger vehicle (as printed on the booking agreement/receipt). However, an error was made as Dollar rental only recongnised the booking as 'standard' vehicle. The categories of vehicle on the AutoEurope website did not align with Dollar Rental company at all. I was charged an additional £628 to upgrade to a intermediate SUV. Then dollar only provided a compact SUV. The vehicle was barely big enough for our family of 5. The vehicle had 40,000 miles and was scratched on every panel and had a misaligned headlight. It had a noisy wheel baring which made the car vibrate at 60mph (the majority of our USA travel was completed at 60mph). The air conditioning was not particularly cold and the vehicle smelled bad when sitting for a day in the sun. The car also had a mild shudder under braking. Autoeurope were impossible to contact by telephone, despite trying 3 numbers specific to north america. The email to the reservations team took over 24 hrs to gain a response, by which point we had left chicago and started our family holiday. Any opportunity to change the vehicle had passed. I was told no other vehicle in that class was available. I was not going to pay a further upgrade to a premium SUV. Dollar reception desk were unhelpful and offered no support in resolving the issue. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 3

CHICAGO, US - Reviewed by MARK - 09 August 2023

" Overall experience was just great, apart from the oil service required. A big thank you to everyone. "

" When I collected the vehicle, I wasn't informed that the vehicle required an important engine oil change half way through our trip. When we went to one of the Hertz Rental places, we were told, we may have to wait another day as they had no vehicles available. However, it was sorted out with the rental manager who managed to get the service done, 4 hours later. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHICAGO, US - Reviewed by SIAN - 31 July 2023

" Booking a car was very misleading it needs to state that you are infact booking this very car as the Toyota 8 seater we booked after using all the filters to find a 7+ seater car. We were greeted with a small standard car. And this did not fit our party of 6. When we looked at the receipt it said Toyota 8 seater or available standard car. This was not made clear to us "

" We had a great experience with dollar very efficient and very helpful when our car reservation was not the car we had booked and also not the size car we had booked. We were mislead by auto Europe when booking the car. We were promised a 8 seater and we were given a small standard. Which didn't cater to our party size of 6 which included a baby with a car seat. Dollar were very helpful in helping us book another car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by JOSEPH - 30 June 2023

" Good value for money "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MARTIN - 23 May 2023

" Returning customer so clearly happy with the service provided! "

" Helpful and efficient. Very pleased with vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by ALAN - 17 May 2023

" Booking through Auto Europe was efficient and easy. "

" Car was difficult to find and staff were unhelpful. Customer service operative added additional insurance without asking. Maintenance required warning on car but staff not interested. Dent in boot lid. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHICAGO, US - Reviewed by JUDITH - 16 May 2023

" X "

" X "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHICAGO, US - Reviewed by BRETT - 12 May 2023

" No complaints with AutoEurope. "

" Provided the car to me after the agreed hire start time (2:30pm). The car had a flat tyre and it took over an hour to be provided with a much older car - I eventually left at 4pm - that did not have a full tank of petrol, but I was still required to return the car by 2pm and with a full tank "per your contract". "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

CHICAGO, US - Reviewed by STEVEN - 06 May 2023

" Simple no excess system is a great asset. Good value "

" Poor directions in airport to desk. Toll system in Chicago not explained properly. Very expensive sat nav option. Car had quarter of a tank of fuel, should have been full. I spotted this and had to wait for it to be filled. Still took quite some time at desk despite info provided on line. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 5

CHICAGO, US - Reviewed by CHRISTIAN - 11 April 2023

" N/A "

" Car was great, service was not so good. Cashier at the ORD airport took advantage; he told us we'd go through lots of Tolls between ORD & LA and there was no way to pay them except for having a Platepass box or pay a $25 fine each time, we challenged for clarity 3/4 times, but after his repeated scaremongering and his confirmation that there is no other way to pay we were put in a position there was no other option. We spent $150 for the plate pass we never used on the whole 2 wk trip. In total, he pushed the platepass 8-10 times. He then tried to tell us we wouldn't get recovery if we broke down it would be our responsibility so we had to buy additional cover which we said no to. The same Cashier gave us a parking space number, we loaded our cases, did our final checks and realised that the number plate on paperwork didn't match the one we were sat in. We had to unload and find the right car. We had bought the cover we needed and did not need all these additional services. His statements were proven to be dishonest when challenged and he repeatedly gave us inconsistent and misleading information "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MARTIN - 27 March 2023

" Had to upgrade no cars car reeked of cigarettes "

" When we arrived Chicago o haré airport agent had no cars , previous customer still waiting 35 mins , he said he had one car if we wanted to upgrade at a cost of US dollars 95 , we were pressed for time and accepted , car was fine but reeked of cigarettes "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHICAGO, US - Reviewed by STEPHEN - 20 February 2023

" Great price and service. Thanks "

" Very smooth pickup and drop off. Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by JUDITH - 14 February 2023

" Would always suggest others check out auto europe, as you often have the best price and/or you offer a more fully comprehensive insurance package as part of the price (eg including windscreens). "

" In my experience, Alamo are the only car rental place at OHare that hasn't tried to rip me off. Budget and Avis have both overcharged or mischarged me, but so far with two Alamo bookings, they haven't. And they don't pressure you at the counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHICAGO, US - Reviewed by THOMAS - 08 January 2023

" Would 100% use Auto-Europe again, this was my second booking. "

" Everything was wonderful except the Dollar counter-staff at ORD airport who I have to say were incredibly rude and unhelpful. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by TONY - 04 December 2022

" We were not happy with the fact we lost use of a car the only weekend of our vacation!!! "

" We were left without a car when our car would not start and there were not cars available. We lost our weekend plans "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

CHICAGO, US - Reviewed by DAVID - 19 October 2022

" Booking through Auto Europe was satisfactory. "

" Paid for a full tank of gas but received a half tank. It seems contract was changed but not informed. Paid for extra drivers but unable to get sister on contract unless I did a 600+ miles round trip. Car had front suspension issues. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 2

CHICAGO, US - Reviewed by SUSAN - 11 October 2022

" shocking never use again and fortunately have a high number of contacts on network and will ensure they dont use either STILL 204 POUNDS OUT OF POCKET !! "

" appaling had nothing but problems since arrived home been overcharged for petrol which has now been refunded and sent a bill for 22 pounds after the car YOU provided was unroadworthy and had to get it repaired since having trouble getting reimbursed "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 1

CHICAGO, US - Reviewed by DELIA - 11 September 2022

" Easy to book and a good competitive price. "

" Picked up car at Midway Chicago, no wait, car was ready and we had no problems with it for the whole rental period. Very pleased. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by TORBEN - 31 August 2022

" All in all a great rental experience in all aspects. "

" The pickup was easy and swift, the vehicle was great, but it was not properly cleaned inside, but no worries. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by DAVID - 24 August 2022

" Excellent "

" very good service and experience I would recommend and I would look to use you again. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CHICAGO, US - Reviewed by LAURENNE - 22 August 2022

" Good value, clear information, nice vehicle. "

" Super nice counter staff, smooth pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by JOANNE - 16 June 2022

" Auto Europe must look at Dollar at O'Hare Airport - they are blaming their lack of inventory on third party bookers selling rentals they can't honour. Whilst this did not affect our booking the experience of waiting in line wondering if we would be able to get the car we had paid for was very stressful after a day of travelling, and many of our fellow customers were having a horrendous time. "

" *Note our experience with the counter staff we dealt with was positive: she was professional and able to answer any questions we had so we have no complaints about her.* The reviews of Dollar (at O'Hare airport) on Google are very accurate in that they seem to be over-booking against the number of cars they have. We saw at least a dozen people/families who had been at the service desk for many hours waiting on cars to become available. Many had been told they could have a car sooner if they paid more - which seems extremely predatory. One person we talked to had been waiting 8 hours and seemed to be getting nowhere, despite having a confirmed booking and having his money taken already. The telephone customer service for Dollar that he was dealing with were useless. We heard many stories like this during our 40 minute queue time. The manager of the Hertz/Dollar/Thrifty came out to address the angry crowd and put the blame on third party booking sites, saying 'they don't check our inventory, they just take your money and cross their fingers that we have cars available'. He followed up by saying something to the effect of 'if you don't like it, you can take your business elsewhere'. Note that, having seen these reviews in advance I called Auto Europe to bring it to their attention and get some assurance that it wouldn't happen to my booking. AE thought the reviews couldn't be true because Dollar are part of such a large and well-known group of brands. We were 'fortunate' in that we had booked a ridiculous car (a 7-seat full-size SUV) and paid a lot of money for it, so they had it ready for us. Had we have booked a normal sized car or small SUV we may have had to wait hours for something to become available, or be asked to pay more to upgrade. This with a party of 5 following a day of international travelling and having a 3 hour drive ahead of us made us very anxious whilst waiting in the queue. While we were fortunate we saw that many were not. That said, the agent who served us was very nice, and once we got to her we were in our car within 15 minutes. Even though our experience was ultimately fine, this seems to have been through luck and we would therefore urge AE to address this with Dollar and for customers to go elsewhere until this is remedied. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by LYNDA - 09 April 2022

" Na "

" Had issues with car, had to exchange , very poor service from enterprise staff, in total had to have 4 cars , 1 electrical issue, , 1 tyre issues , 1 not GPS required for big road trip and the final one "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 5

CHICAGO, US - Reviewed by PAUL - 27 February 2022

" Fair price. Good communication. All very easy. Would definitely use again "

" All round good experience. Very impressed with the speed and efficiency of the drop off "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MARTIN - 06 January 2022

" Great experience just being a regular renter the pricing is now 3 x more than it was ..... which makes a 2 week holiday almost prohibitive! Can we get back to normalisation "

" Great experience just being a regular renter the pricing is now 3 x more than it was ..... which makes a 2 week holiday almost prohibitive! Can we get back to normalisation "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by PETER - 09 November 2021

" Auto Europe generally fine, but not impressed by Budget. "

" Had to change the car twice - first due to tyre fault and second car smelled awful (cigarette smoke). The third base was fine but frustrating that we kept having to return to the rental place. The person at the counter was by far the rudest individual I have ever come across in customer service. She spent most of the transaction berating us that Auto Europe hadn't added the child seat properly into the reservation. She was dude, aggressive and very unpleasant to deal with. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CHICAGO, US - Reviewed by CIARAN - 01 April 2020

" Overall I wasn't happy and when I dropped the car off the building was basically deserted no one to check the Car over "

" When I first picked up the car I had booked it had Some scratches on the Rear bumper and side of the car , I went inside and was given Another car which was a Toyota Corolla I wasn't happy with the car as it was still dirty inside and also the windows inside were dirty lots of finger marks I wondered do the people who clean these cars are partially sighted so for that reason I wouldn't use Budget Again "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 1

CHICAGO, US - Reviewed by GLEN - 11 March 2020

" Likelihood of recommending auto europe will depend on how helpful they are dealing with this issue. "

" Was offered an upgrade on arrival, accepted on the condition that there was no additional cost to the already purchased voucher. I've just received an additional charge to my credit card, which I was told was only required in case of additional charges in case of tolls, damage or additional fuel. There was no damage, I went through no tolls and the fuel was filled up 2 miles from the rental return. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by MARK - 07 January 2020

" n/a "

" After 'selecting' car and opening the tailgate, found that there was rubbish in the car and quite apparent it hadn't been cleaned. Second car was ok. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHICAGO, US - Reviewed by NIGEL - 02 January 2020

" Easy booking and very good service "

" The counter staff was only interested in trying to get me to upgrade even though I was happy with the vehicle I had "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by JEREMY - 21 November 2019

" Everything worked OK from Auto Europe "

" Limited cars available, had to take Virginia registered car as only one available in Chicago. Inside of back window very dirty making it difficult to see through, night time pick up not good. Front tyre needed inflating with electronic message on dashboard. Car OK otherwise. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHICAGO, US - Reviewed by DARREN - 12 November 2019

" Quick and easy to book and amend your rental! "

" We had to change car at pick up, which was dealt with quickly and efficiently. A quick drop off too, so overall a good service. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by MARK - 04 November 2019

" No comment "

" No comment "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHICAGO, US - Reviewed by ANDREW - 27 October 2019

" q "

" q "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by MARK - 12 October 2019

" Q "

" Q "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by KELVIN - 27 September 2019

" Very good. "

" Fast, friendly and efficient pick up. Fast and efficient drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHICAGO, US - Reviewed by ROBERT - 26 September 2019

" This was an easy experience with AutoEurope "

" Everything went very smoothly with Dollar only problem was the length of the que as they seemed to be the most popular car rental company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by CARL - 24 September 2019

" This was nice and straight forward and a great deal compared to the other options available. "

" This was a seamless process from start to finish which made life really easy for me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by IAN - 23 September 2019

" Auto Europe booking was fine with no issues "

" The counter assistant didn't really seem to know what he was doing and he wouldn't let us upgrade the car. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHICAGO, US - Reviewed by MARK - 16 September 2019

" See #3. "

" Collected the car from Chicago. Got to the counter which wasn't an issue. Female assistant barely spoke other than to ask for a name/I.D, credit card and if I wanted insurance. Not exactly friendly or welcoming when I mentioned I had my own insurance. Didn't tell me how much I was actually paying (still don't know as the payment hasn't came out of my account despite dropping the car off 4 days ago). Didn't tell us where the car was, only pointing in a general direction. Eventually found the car after asking a male for assistance as I'm sure it wasn't even in a bay with a number. Then only to find out the same female assistant he hired the same car car out to someone else. Went back to the counter with the other customer and had another assistant sort out the car issue no problems there to be fair. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by STUART - 29 August 2019

" Auto Europe was easy to use, with great prices, and made the whole booking process straight forward and hassle free. Thank you! "

" Thrifty at Chicago O'Hare were great. The staff were friendly and knowledgeable, the car was near new and very well looked after, and pick up and drop-off was hassle free. We would definitely recommend! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by HELEN - 26 August 2019

" I drove over 3000 miles on the wrong side of the road and coped with it all! Thanks "

" Deanna at the pick up was so incredibly helpful and really helped me feel less nervous about driving! She deserves a medal! Please let her know how much she helped me! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MARK - 07 August 2019

" easy to deal with, although the desk tried to charge for extra drivers "

" slight damage to car on pickup. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHICAGO, US - Reviewed by KENNETH - 31 July 2019

" Friendly with no hitches "

" Collected car in Chicago. Dropped off LAX all great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by JOHN - 05 July 2019

" Auto europe should ensure that what was ordered should be available before accepting payment & if not ensure that a suitable alternative be given in the form, if required, an upgrade "

" the car size I requested & paid for was not ready. We were very tired after a long trans Atlantic flight & my wife has mobility problems. We were told our car would be ready soon time after time but none came. All the time being offered a smaller car.After 30 minutes of being told that one was being cleaned we had no option but take a smaller car than we paid for as my wife was in great pain & needed to rest as standing around in the garage was making her worse. I felt there was no car of the class we paid for was unavailable & this was a ploy to get us to accept what they were offering. We booked an SUV class as my wife has problems getting into anything smaller & lower & with the capacity to carry all our luggage. As a result my wife struggled getting in & out of the car & as we were travelling around for 3 weeks, had to stack luggage on the back seat as all would not fit in the boot. I believe that if the vehicle we paid for is not available then we should have been upgraded not downgraded as was the case in this instance. Extremely dis-satisfied. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 7

CHICAGO, US - Reviewed by JHA - 18 June 2019

" Explanation at point 3. "

" In the first place, the car was just fine. But we are convinced that we paid far too much for the car. We had already paid 384 British pounds, and on the agreement it said that alle taxes were included. Also all insurances would be included. So we expected that that would be the price we had to pay. At the counter the man was very friendly, but also very fast in his explanation and in the end we had to pay another 465 usd! We didn't understand what he charged us and he tried to explain, but we didn't understand it in the end. Now we really feel that we have been swindled. We have rented cars many times before, but this has never happened to us. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CHICAGO, US - Reviewed by VELICHKO - 05 June 2019

" This is the second time we booked car from dollar and everything was fine. Thank you! "

" Friendly staff and no hassle service. Nearly brand new car clean in and out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by KENNETH - 31 May 2019

" Thoughtless "

" Longer wait at pickup car was not ready at time requested, drop of was fast staff member Shauni was excellent, "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by BLUE - 10 May 2019

" I have been using AutoEurope for over ten years and have always been happy and have recommended you to many people. Any other time I would have put 9 or 10 as likely to recommend to a friend. But I have really not happy with my experience using Budget. Had I wanted an SUV I would have booked one. "

" I booked a midsize/compact (advised 'VW Jetta or similar') one way rental from Chicago to LA. When I picked up the car I had no choice but was given a Dodge Journey SUV. Nice car but NOT what I wanted for a 3000 mile journey. I picked a midsize for fuel economy. The last Jetta I hired did approximately 35mpg. The Dodge Journey did 23mpg. This made a HUGE difference to my costs. The not very helpful desk clerk at Budget at O-Hare basically said that was all they had for a one way hire and more or less take it or leave it. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by MATTHEW - 26 April 2019

" very good "

" clean and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MALCOLM - 28 March 2019

" good friendly reception stall, simple collection, nice clean condition car, well pleased. "

" excellent service and car, only niggle is the fitted toll road sensor, unable to turn it off, did not intend to use any toll roads but unfortunatly my daughters phone took us through 4 which incures automatic charges, did pull in to cash booths but could not pay because of the toll sensor, tried contacting Illanois toll payment department but not allowed to pay only the toll sensor holder allowed to pay when invoiced. Unfortunatley this means I will be charged the tolls but also I suspect an administration fee as well from the toll sensor operator, If I could turn off the sensor it would avoid all of this hasle and additional expense for myself. That would be appreciated in future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by JUDITH - 26 February 2019

" N/a "

" N/a "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by JAMES - 07 January 2019

" See above "

" I was charged extra insurance when dropped car off and I specified no additional insurance when I picked car up. They reduced charge but cost extra 70 USD. Not happy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by PHILLIP - 05 January 2019

" I find your service to be very good standards for very competitive prices - well done! "

" This was a great experience all-round. Well done all :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by BRYAN - 01 January 2019

" Feel ripped off "

" Ripped off told we could not pay with cash or credit cards at the tolls. ( Not true ,! ) Paid €110 too much for a toll pass. You should work with more honest sub-contractors. Note : they also added €300 in insurance which we refused "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by ADRIAN - 05 December 2018

" To whom it may concern,   Auto Europe voucher number UK4637633-1 EUROPCAR reservation number 1092578935 I am writing with regards to my recent rental booking made through Auto Europe for a 15 day period spent in the United States. I am very unhappy at the service received for a number reasons. 1 -  The care size/ model specified as 'Large vehicle' a Hyundai Sonata or similar was definitely not adhered to. The vehicle I received on arrival was a Mitsubishi Mirage which is a compact or small vehicle and in no way similar to a Hyundai Sonata(please see attached pictures). I find this wholly unfair and incorrect as my pregnant girlfriend and I were thus made to travel for 2 weeks in a vehicle that could not even fit our luggage in the boot as well as being very uncomfortable for amount of time we had to spend in the vehicle. 2 - I was charged $254.85 for GPS rental which on the booking page(Auto Europe and Advantage Car rental) was not specified but simply added as a comment. I fully understand that the booking confirmation does state that local fees may apply but this is something that should have been quoted beforehand and not simply added as a comment as there is a monetary value attached to it which was not made clear at any point.   I will also be writing to Europcar on this matter and the mere fact that the desk clerk at Advantage Car Rental mentioned that we were the 6th clients to have a similar issue, clearly shows a blatant disregard for providing full  and clear information. I would like to make it clear that due to the aforementioned issues that my holiday experience was significantly soured while travelling through the US and seeing family I had not seen for over 2 years. "

" To whom it may concern,   Auto Europe voucher number UK4637633-1 EUROPCAR reservation number 1092578935 I am writing with regards to my recent rental booking made through Auto Europe for a 15 day period spent in the United States. I am very unhappy at the service received for a number reasons. 1 -  The care size/ model specified as 'Large vehicle' a Hyundai Sonata or similar was definitely not adhered to. The vehicle I received on arrival was a Mitsubishi Mirage which is a compact or small vehicle and in no way similar to a Hyundai Sonata(please see attached pictures). I find this wholly unfair and incorrect as my pregnant girlfriend and I were thus made to travel for 2 weeks in a vehicle that could not even fit our luggage in the boot as well as being very uncomfortable for amount of time we had to spend in the vehicle. 2 - I was charged $254.85 for GPS rental which on the booking page(Auto Europe and Advantage Car rental) was not specified but simply added as a comment. I fully understand that the booking confirmation does state that local fees may apply but this is something that should have been quoted beforehand and not simply added as a comment as there is a monetary value attached to it which was not made clear at any point.   I will also be writing to Europcar on this matter and the mere fact that the desk clerk at Advantage Car Rental mentioned that we were the 6th clients to have a similar issue, clearly shows a blatant disregard for providing full  and clear information. I would like to make it clear that due to the aforementioned issues that my holiday experience was significantly soured while travelling through the US and seeing family I had not seen for over 2 years. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

CHICAGO, US - Reviewed by RICHARD - 16 November 2018

" The counter staff on collection indicated that my rental had no road side assistance which I believe is incorrect. I bought an expensive road side assistance plan that was unnecessary. "

" When I arrived to collect my car we discovered that the electrics were faulty. A substitute car was provided but sadly the on board satnav refused to work. I also had to carry out a routine service/oil change during the rental. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 3

CHICAGO, US - Reviewed by MICHAEL - 15 November 2018

" Auto Europe is always the first company I check when I (frequently) need a rental. I then look at the others but rarely find a better price. "

" I reckon this was my fastest rental pick-up ever. (I can't understand why it often takes so long.) Very pleasant staff on car return. And I appreciated the clear signs and directions to Rental Return through the construction at Chicago Airport. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by ALASTAIR - 30 October 2018

" Autoeurope was very straight forward. See comments on budget re car and sat nav. "

" Car was changed to a Dodge Charger, which was fun, if a bit battered round the edges. Locally supplied sat nav was absolutely useless. I used CarPlay instead, ar a data cost to myself. Overall, I'm convincing myself that the two things cancelled themselves out. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by KEVIN - 25 October 2018

" Have already recommended them to friends "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by ANDREW - 24 October 2018

" As above. Telephoning Budget was a nightmare, round and round in circles. I also think that a 90 minute wait in a queue to get the pre-booked and pre-paid for car was wholly unacceptable. "

" Car in poor condition, dents galore, scratches and marks to panels, internal damage to trim. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 2

CHICAGO, US - Reviewed by LAURENCE - 20 October 2018

" Efficient "

" Excellent apart from long queue when checking in "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by GRAHAM - 08 October 2018

" A second drive for free would have been nice "

" A Sat Nov would have been useful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by OWEN - 07 October 2018

" Good insurance cover "

" 180 mins in queue. Unacceptable after long flight. They had overbooked so we had to wait for a car. I had this before with budget so will avoid. No issue with the car "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by ALISTAIR - 06 October 2018

" wholly dissatisfied and disapointing start to our 2 week stay in Chicago/Michigan "

" on collecting vehicle, agent automatically included all additional insurances without discussion and when challenged indicated that whilst he could remove these options, I would have `no insurance' and any damage etc would be my responsibility. Whilst I indicated that I did not beleive this to be the case, I did not want the responsibility of `no insurance' and reluctantly signed the greatly increased cost contract. After completeing the contract, another US customer who had witnessed the discussion, confirmed that I would have basic insurance but at this stage we were under time pressures to get on the road to our destination. I emailed Advantage to indicate my dissatisfaction with their agent lying/scamming me into the additional optional insurance extras and that I would not use Advantage again and would also ensure friends/colleagues were aware of the `scam' being used. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by JUDITH - 03 October 2018

" n/a "

" Long queue to pick up car, and then the car seemed smaller than booked, which is unusual in America. (though car size was not really a big issue, but would have been if we had had one more passenger, since had to put one suitcase on the back seat) "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by JOHN - 02 October 2018

" Not a good enough experience to make me automatically re-order for the trip to Las Vegas in December but I will get a quote for comparison just the same. "

" As usual with Hire Car Companies, expected a Hyundai Sonata and got a Toyota Camry. Generator warning kept coming on, Cigarette Lighter point was inoperative for my Sat Nav. Lucky there was an alternative point in the mid storage pod. front L/H (Offside) wheel bearing was extremely noisy on the run to Detroit, got fairly worrying and was reported back when car returned. Other than those niggly points the car was OK. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHICAGO, US - Reviewed by CALUM - 01 October 2018

" Decent rental experience. "

" Jay on the counter at Midway, Chicago was excellent. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by ROBERT - 01 October 2018

" Overall the service was good, I wasn't aware at Chicago ORD that you still have to get a shuttle from the terminal to pickup the car even if you choose the closest one. We spent well over an hour in traffic on our return, luckily we were early so it didn't cause any issues. The car was okay, only one gripe that the seal for the drivers door caused lots of wind noise. It looks like someone has tried to steal the car previously which is what's causing the wind noise. "

" Overall the service was good, I wasn't aware at Chicago ORD that you still have to get a shuttle from the terminal to pickup the car even if you choose the closest one. We spent well over an hour in traffic on our return, luckily we were early so it didn't cause any issues. The car was okay, only one gripe that the seal for the drivers door caused lots of wind noise. It looks like someone has tried to steal the car previously which is what's causing the wind noise. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHICAGO, US - Reviewed by NIVI - 27 September 2018

" none "

" none "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MATTHEW - 21 September 2018

" Easy to book, great prices "

" Fast efficient friendly service, also the fact we had no hard sell to upgrade was refreshing "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by ALAN - 21 September 2018

" I contacted your company prior to holiday to confirm I had paid for everything required prior to pick up including sat nav. When I picked up had to pay more and never got sat nav unless I paid lots more. Very unhappy with manager. Then service light came on 100 miles into holiday. Also not told about Tolls and car. "

" I contacted your company prior to holiday to confirm I had paid for everything required prior to pick up including sat nav. When I picked up had to pay more and never got sat nav unless I paid lots more. Very unhappy with manager. Then service light came on 100 miles into holiday. Also not told about Tolls and car. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 4

CHICAGO, US - Reviewed by MICHAEL - 20 September 2018

" Because of the delay we were given an upgrade. "

" There was a 45 min queue at check in to pick the car up. Budget were understaffed for a busy Friday afternoon. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by STEPHEN - 13 September 2018

" Worst hire car sign off I have ever had. All other companies get you to sign saying you declined extras. This one tricks you into signing up for them "

" Car hire company used was advantage who are 2nd tier and stitched me up on add ons I couldn't see on tiny touch screen. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHICAGO, US - Reviewed by NICOLAS - 11 September 2018

" The offer consist in a free aditional driver and free tank if fuel but we had to pay for it "

" They refused to rent a car because my card doesnt show my full name. Just names inicial and two surnames. I ve probed my ID with pasaport, ID card, driving licence and other bank card. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by MICHELLE - 03 September 2018

" It was incredibly easy, fast and efficient to book the exact car for our needs and get the best price available. We saved quite a lot booking through Auto Europe compared to other sites or even going direct. "

" I was very impressed with the first experience of picking up our car, efficient, friendly and fast. Upon returning it though I had to wait over an hour as there was a long line of people waiting and only two staff dealing with customers. The second car although immaculately turned out had a service problem which I could feel whilst driving. Upon reporting the fault I was told to return the vehicle if i would like to swap it but unfortunately the route I was on did not take me past a budget rental place. I was slightly more concerned when returning the vehicle that the person checking it in said there was a service fault registering on its computer and was surprised it had been released to me. However the check in was speedy and allied us to reach the airport in plenty of time. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CHICAGO, US - Reviewed by LEI - 02 September 2018

" Very convenient. "

" check in and out very quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by SANJAY - 01 September 2018

" Car should have been cleaned inside. "

" Car was not cleaned inside and had a bag of clothing in it which I gave to your staff. The car clearly had not been checked to belonging and cleanliness. Did not feel that car was similar to a Toyota rav4, which is what I booked. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHICAGO, US - Reviewed by GEORGE - 26 August 2018

" As above "

" Car should have been checked better before hire. 'Maintenance required' was on for last 10 days of hire. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHICAGO, US - Reviewed by BENEDICT - 24 August 2018

" You should RED FLAG if the car pickup time is close to the closing time of the rental location. That information is not prominent at the moment. I was 30 minutes late (flight delayed) and couldn't have my car. "

" I would advise not to use Europcar / Advantage at O'Hare because they close early, so you may be unable to get your car if your flight is delayed, as happened to me. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHICAGO, US - Reviewed by MICHELLE - 24 August 2018

" Great car, everything and more that we needed. Shame the drop off too so long, didn't expect to have to wait over an hour... "

" Everything was great apart from the drop off as it took over an hour as there were so many people waiting and only two people serving. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by ROSAL - 21 August 2018

" Overall good experience. Maybe I just caught it in a bad time, but it was just a bit slow when the car was returned and I was waiting for a bit for the shuttle to send me back to the airport. It would have been helpful if we have a schedule on shuttle departures after the car was returned so we can anticipate time to get back to the airport. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MOHAMED - 19 August 2018

" Still waiting final finial calculations please , I need to close the cAse "

" I didn't receive my receipt by e-mail "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by JAMES - 09 August 2018

" All good, as always! "

" I was very unsatisfied with the airport pickup arrangements which are completely unsigned in the airport, and had the bus drive past and not stop, and us and other renters waiting for a very long time to be picked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by REGINALD - 08 August 2018

" After pick up the car was faultless. No one asked if we understood how the controls worked and the location to pick up the car did not exist. "

" Pickkng the car up took almost one hour. Only one person dealing with pick ups. Once we got to the counter it all went smoothly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by ADRIAN - 28 July 2018

" I am pleased with the service from Auto Europe although I have emailed you about the extra charges & haven't had a response yet. "

" Collection of vehicle took about 1.5 hours, there seemed a lack of urgency from some of the counter staff, had to consult colleagues frequently about rental details printed on your voucher. I would have expected all the details from your reservation to be on their computer but this doesn't seem to be the case. I didn't take any of the extras offered at the counter but have had an extra $409 dollars taken from my card when there was no mention at time of pickup there would any extra charges to those I had already paid to yourselves. With a massive queue building up behind I didn't check through the rental agreement, we were desperate to get out after such a long wait, the van was great though, almost new & served us well over the 2 weeks. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by DAISY - 28 July 2018

" Excellent "

" Really helpful manager who worked hard to find the best match in my car category. I had 5 passengers and lots of luggage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by GORDON - 25 July 2018

" N/A "

" COST OF CAR HIRE WAS DOUBLED BY EXORBITANT 1 WAY FEE - £250 "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MICHAEL - 24 July 2018

" Minded up,with a very competitive price when I booked through AUTO,EUROPE. "

" I have never collected or returned a hire car as fast in all the years I have been hiring. Congratulations HERTZ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by SELWYN - 19 July 2018

" Fast efficient and helpful staff takes stress from journey. "

" Very satisfied. Friendly and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by KEITH - 02 July 2018

" Very good experience - nothing negative to say. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by GEORGE - 29 June 2018

" Non "

" This is the second time in 3 weeks I've had appalling service from Budget. They have overcharged me TWICE and they have been totally unresponsive when trying to contact them about lost property. I will NOT be booking with them again. I'm also still awaiting contact from them regarding a refund. To no avail. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 9

CHICAGO, US - Reviewed by ARTHUR - 22 June 2018

" Apart from the agent everything went very well "

" The counter agent at ADVANTAGE in Chicago was more focused on selling me extras than on dealing with me. I found her unfriendly and pushy. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by CURTIS - 11 May 2018

" While I booked the car to be dropped off at 6pm, it was not communicated to me that Thrifty's standard drop off time was 8pm, there was a brief panic that we would not get the car back in time but a quick call to Thrifty solved this. "

" The car I tried to book was a Dodge Challenger or Similar and I was provided a VW Passat. While this was explained away as a 'standard car' I don't feel the Passat is similar. The Car was acceptable, though not without fault, tyre pressure monitoring system was faulty, door seals had failed and there was loose trim on the underside of the vehicle. Staff were very efficient at drop off and made that very easy, and the value for money was still very good, only slightly more than others were offering economy compacts. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHICAGO, US - Reviewed by CRAIG - 04 May 2018

" You need to warn people when your partner agencies have short hours. 8 pm closing is very early. "

" I was quite annoyed that the Advantage rental pickup closed at 8 pm. This should have been highlighted in bold, red and capital letters when booking!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by PETER - 28 June 2015

" Auto Europe could simplyfy how it is contacted during the rental period via email. "

" Dollar need to be advised that the rental purchased via voucher bought from Auto Europe includes roadside assistance. The Chicago O'Hare Dollar rep - 'Louis' was adament that the voucher, although acknowledgeing it said it included roadside assistance, said it did not and he didn't know why Auto Europe said that it did. It appeared and felt like Louis just wanted to sell us a roadside assistance package. "

CHICAGO, US - Reviewed by KRISTIN A - 21 June 2015

" We paid in advance and then we got charged again after the rental. "

" We paid in advance and then we got charged again after the rental. "

CHICAGO, US - Reviewed by ANDREW - 17 June 2015

CHICAGO, US - Reviewed by JOHN - 05 June 2015

" Slow check-in service and busy trying to add additional services/upgrades "

CHICAGO, US - Reviewed by KEVIN - 01 June 2015

" Very, very slow- didn't seem as though they knew what they were doing. We had pre-paid in advance but they had problems with our credit cards.-they appeared to be having trouble with other peoples cards as well. It then appears they double charged us-luckily the guy at the Budget desk in Boston sorted it out for us "

" As above plus no map provided -no overvview of vehicle given-no explanation of driving rules in USA-very poor! "

CHICAGO, US - Reviewed by MICHAEL - 28 May 2015

" 1 hour wait for bus at Airport. Long wait for car Tried to charge twice as said we hadn't paid which we had. Car given had braking problems "

CHICAGO, US - Reviewed by JOHN - 24 May 2015

" Small niggle - their "office" at Chicago is a very run down portakabin. However the staff are friendly and helpful. I asked for and was given a car with satellite radio at no extra cost. The car was well presented. "

CHICAGO, US - Reviewed by YUVAL - 21 May 2015

" While waiting 20 minutes for the bus pick up outside the ORD terminal, the bussed of other rental companies passed us 3-4 times each. I called the office and the Dollar bus came. 8 passengers were waiting with us. Lionel was the driver name. The person at the front desk agreed to alllow me a choice between 3 cars (good). Me and my wife picked the red Camry and drove to our destination (she drove). I noticed that the fuel tank was not full (3 gallons) only a mile outsde the lot and we could not return. Few days later, upon filling up the fuel tank, we noticed the significant difference on the gauge and also the amount of miles driven was significantly higher (after filling up the tank 100%) "

CHICAGO, US - Reviewed by TIBOR - 20 May 2015

" Auto Europe was OK pricewise, however, I had to ask for my voucher, it was not sent to me. "

" We got two great SUVs from Alamo. Two, because the first one reached its service period after 300 miles. It should not have been offered to us as we disclosed we wanted to drive about 3,000 miles. Then Alamo tried to charge us extra when replacing the first car, then once again when we dropped the vehicle in LA. Nasty trick, we had to be careful on both occasions. "

CHICAGO, US - Reviewed by CHRISTOPHER - 18 May 2015

" At the Dollar desk on a busy Saturday there was only 2 staff. Queue time was over an hour - lots of very unhappy people there. I will not be using Dollar again "

CHICAGO, US - Reviewed by DWYER - 13 May 2015

" When I selected a rental car on Auto Europe I chose a saloon style car. When we arrived at the airport it was over 30 minutes before the Dollar bus picked us up and they allocated us a punto type car that fitted one suitcase in the boot the other has to go in the back seat. In the end it cost us an additional $150 to get a decent car more like the one I had chosen in the first place. I will never use Dollar car rentals again "

CHICAGO, US - Reviewed by NICHOLAS - 02 May 2015

" We were overcharged with the first car hire on our Route 66 trip by £80 and it would have been more had we not gone back to budget on 1st day - not good honest company and we felt cheated into losing money by being half asleep and nothing was explained with regard extras and their price - they were added automatically!! We spent hours on phone trying to sort but no one answered so ended up wasting our first few hours on hol sorting car! Then national the second car hire gave us old high mileage car not full of fuel and filthy dirty! So not happy!! "

" We were overcharged with the first car hire on our Route 66 trip by £80 and it would have been more had we not gone back to budget on 1st day - not good honest company and we felt cheated into losing money by being half asleep and nothing was explained with regard extras and their price - they were added automatically!! We spent hours on phone trying to sort but no one answered so ended up wasting our first few hours on hol sorting car! Then national the second car hire gave us old high mileage car not full of fuel and filthy dirty! So not happy!! "

CHICAGO, US - Reviewed by GEORGE - 18 October 2014

" Everything went smoothly, perfect well done will use your service again thanks "

" minimum paper work no fuss no trying to sell me anything car ready to go and the same on return great "

CHICAGO, US - Reviewed by TONY - 01 October 2014

" Everything worked smoothly as arranged. There were no problems picking up or dropping off the vehicle. "

" The hire worked well. The vehicle was better equipped than I expected and a joy to drive. No problems picking up - paperwork processed quickly and easily -or dropping off. "

CHICAGO, US - Reviewed by MICHAEL - 11 September 2014

" easy to use website and good value "

" On a sunday afternoon with one desk open, I waited 45 mins for the three people in front to sort out complicated issues. Rescued by a second person who came down to give a hand. Promp handling by her, with an apology for the wait. Nice car as promised and clean. A further 15 min wait behind an unstaffed barrier as the short staffed reception team were under pressure to receive cars back in. 15 mins later and with queue of people waiting to leave having delayed twice, Happy with the car and price, REALLY unhappy with the dollar customer service. "

CHICAGO, US - Reviewed by JENNIFER - 13 August 2014

" Booking was simple and easy to do. My paperwork wasn't factually correct, as it said to go to the car rental desk in the terminal, but there isn't one! It was very confusing in a new place not being sure where to go. "

" Great car, lovely staff! Could do with another shuttle bus as we always seemed to have the longest wait, with other buses passing us several times. "

CHICAGO, US - Reviewed by CHARLES - 07 June 2014

" After an unfortunate delay with Budget at O'Hare , it turned out that we were given a midsize car instead of a compact. This was an excellent boon, because we intended to travel some distance and should have ordered a midsize car really, as it turned out. This needs to be made clear to prospective clients, who may try to save some £££ , but will end up facing enormous distances with an inadequate vehicle. Europeans are just not ready for the far greater distances in the USA. So, for power and comfort, please persuade them to go midsize and never compact. You are at liberty to use my comments . "

" An unfortunate delay at O'Hare when we went to collect the car, but we were dealt with very well in the end. "

CHICAGO, US - Reviewed by MICHAEL - 04 December 2013

" good service easy to book at a good price only one negative comment the budget agent said the car did not come with cdw but after showing the comfimation he added as an extra service but did not charge me "

" see above "

CHICAGO, US - Reviewed by BRIAN - 16 October 2013

" Web booking very easy. All details of booking covered in email document- easy to understand. "

" Original car had a puncture after 6 days. Contacted emergency number provided and mechanic arrived within 1/2 hr to fit emergency wheel. Then drove to local Budget office where new car provided with no fuss. On return of car after rental period, car received by very friendly operative. Could not fault the company. "

CHICAGO, US - Reviewed by CHARLES - 31 May 2013

" Very happy with service from yourselves. "

" Very happy with service I received from yourselves. I would like to make one suggestion regarding the service from dollar car rental. I had booked and paid for the car of my choice or similar but was informed they didn't have the one I booked but I could upgrade for $10 a day I wasn't pleased and the last thing you want after a long flight is to argue about something you had already spent time organising! In all, I feel I was pressured into another deal which cost me another $295. Regards Charles R Cornish "