AUTO EUROPE DENVER, UNITED STATES Car Rental Reviews

DENVER, US - Reviewed by TREFOR - 15 September 2025

" Overall extremely satisfied "

" Absolutely no complaints whatsoever. Hertz always delivers great vehicles and service every time we have used them. Agent on pick up at Denver airport was excellent and extremely helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by KEVIN - 08 September 2025

" I have used Auto Europe many times and never had any problems. Always my go to car hire company. "

" Good price rental, nearly new car. Smooth collection and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by SIMON - 04 September 2025

" No Comments "

" No Comments "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by TIM - 04 September 2025

" Very easy and cheaper through Auto Europe too! "

" Very easy and cheaper through Auto Europe too! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by JANE - 19 August 2025

" Very good pricing . That's what made me book with you "

" The car was clean but there were some areas like the back of seats that could've been cleaner . The staff in collection were ok. No problems . "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DENVER, US - Reviewed by STEVEN - 07 August 2025

" All good "

" All very good particularly at pick up in Denver. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by JOHN - 31 July 2025

" Would never consider renting with Budget again, no matter how cheap "

" Rental declined at counter as driving licence and passport not recognised by Budget electronic checking machine. Driving licence been accepted throughout world on numerous previous occasions without a problem ( including USA). Passport had just been accepted by Homeland Security upon entering USA. Following day, both documents accepted by Alamo without any questions. Clearly Budget systems are not up to standard "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

DENVER, US - Reviewed by PAUL - 23 July 2025

" Did not ruin holiday just expense we did not need. "

" Sold a insurance we did not need. Paid for full tank of petrol, only 3/4 full. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DENVER, US - Reviewed by STEPHEN - 13 July 2025

" Competitive price and easy to book. "

" Paperwork stated the fuel tank was full on collection but needle was below the F mark. I was unfamiliar with the full level but continued without reporting it as we had a long drive ahead. Found that when it was filled up, needle was above F mark and didn't move until significant mileage had been covered. I estimate, it was 3-4 gallons short of full on collection. Also had dashboard warning that windscreen washer fluid was empty. I hadn't used any and topped it up with over 5 litres of water. Clearly, this hadn't been checked for some time! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DENVER, US - Reviewed by STEPHEN - 07 July 2025

" All ok "

" All ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by PHILIP - 04 July 2025

" The Auto Europe experience was good for me, no real issues to report apart from a quite 'high handed' lady I dealt with by telephone when raising e a couple of what I felt to be legitimate queries regarding the hire process. "

" Had an issue with Thrifty adding charges for additional services (some of which I already had cover for) via what I consider to be 'sneaky' methods. I was unaware of until I noticed an additional $294 on my receipt, fortunately before I left the compound. I questioned this and they tore up the receipt and issued me a new one. I had no further use of their services until I returned the vehicle, which went smoothly. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DENVER, US - Reviewed by MIKE - 02 July 2025

" Booking was straightforward; all paperwork in order when presented. I will certainly include them in my pricing, next time! "

" Sales lady in Denver offhand; was more interested in her commission than our hiring. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by DAVID - 07 June 2025

" slow pick up fast drop off "

" slow to pick up "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DENVER, US - Reviewed by MASSIMO - 14 May 2025

" Great value for money. This is not my first time booking with them, and definitely going back again. Thank you. "

" The service was great. The only issue I had was that I had to claim back the fuel charges, as the staff missed the fact that I was given a free tank of gas at the time of collection. Nevertheless, the refund procedure was smooth and quick. I would use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by PETER - 23 April 2025

" Had some travel issues and needed support out of hours. Despite the booking voucher having an out of office hours phone number (that I rang 1 hour before the closing time shown on the voucher) the message stated the office were shut. I w@sent able to get any help. Clearly the voucher is wrong and this template should be updated to match what your actual out of hours are, if indeed there are any. "

" Car was dirty and had not been washed or vacuumed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

DENVER, US - Reviewed by MICHAEL P - 14 April 2025

" Very happy with car hire. Denver airport signage to pick up point could be better. "

" Very happy with the service. No problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by SCOTT - 25 March 2025

" Auto Europe has great rates, is fully flexible and the customer service is great. I don't rent with anyone else anymore. "

" Process of collecting the car and returning it was effortless. Car was relatively new (c. 2500 miles) but was a basic model (no sat nav but did have apple play). Car was a tad on the dirty side when picked up, hence the one star deduction. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by JAMES - 17 March 2025

" Good, the car performed well. "

" A good experience at the depot, after a prompt pickup at the airport. I managed to lock my carkey in the trunk, I phoned Dollar and they were able to remotely unlock the car for a small fee, $25. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DENVER, US - Reviewed by PEDRO - 26 February 2025

" Overall went very well "

" All fine but was pressured quite hard to to upgrade "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by STEPHEN - 25 February 2025

" Ok booking "

" 3 hour wait and then no cars in my class available. Booked a Z class car and got offered a sedan instead...... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 2

DENVER, US - Reviewed by JEREMY - 07 February 2025

" Good procing this time "

" Friendly and efficient in Denver "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by MAREK - 19 November 2024

" Overall very good service. Would recommend. "

" Good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by ANDREW - 05 October 2024

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DENVER, US - Reviewed by RICHARD - 05 October 2024

" Ease of booking and good value "

" Great car, upgraded due to not having ordered vehicle. Could do with more staff when collecting vehicle "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by MICHAEL - 02 October 2024

" Efficient "

" Efficient and painless. The car peformed faultlessly. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DENVER, US - Reviewed by ROBERT - 01 October 2024

" Received a low mileage, Chevrolet Malibu as advertised. The car was immaculate, check-in efficient with only a short wait and the check-in person very helpful. "

" Completely satisfactory experience. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by RICHARD - 30 September 2024

" I had a great experience with Alamo in the US in 2019 so decided to book again. After paying for a convertible in advance, I was extremely disappointed to be told that none were available. After a protest the manager found me a Chevrolet Camaro which was great. However the oil light came on during our journey which meant the inconvenience of taking it to Rapid City airport for a switch over, only then to be told that they don't do that - they then sent me for a quick oil change. Car was great but was very disappointed with the standard of service this time round. "

" I had a great experience with Alamo in the US in 2019 so decided to book again. After paying for a convertible in advance, I was extremely disappointed to be told that none were available. After a protest the manager found me a Chevrolet Camaro which was great. However the oil light came on during our journey which meant the inconvenience of taking it to Rapid City airport for a switch over, only then to be told that they don't do that - they then sent me for a quick oil change. Car was great but was very disappointed with the standard of service this time round. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

DENVER, US - Reviewed by DAVID - 25 September 2024

" pretty good, but not perfect "

" was coerced into paying for roadside help in case of breakdown/tyres etc. Was late at night and I was a bit tired and in a hurry. Told at drop off that all Ok and paid but not received final email conformation "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DENVER, US - Reviewed by DEVYN - 28 August 2024

" All around an easy and enjoyable experience! "

" Great car! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by ANDREW - 21 August 2024

" Great "

" Really easy hire and return. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by TIM - 20 August 2024

" Easy "

" Very easy. Great staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by JOHN - 14 August 2024

" Great service as usual but when I looked at the full cover it had a very small level of cover around £2000 "

" My only concern was the staff very keen to offer you cover options you did not require. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DENVER, US - Reviewed by ALESSANDRA - 09 August 2024

" Overall the experience has been great and the drop pff before heading to the airport was fast and efficient. "

" Check in and drop off were fast. Convenient price compared to other companies/website, considering the second driver and full insurance were included in the final price "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by DEAN - 29 July 2024

" Over charged "

" Everything was great until budget charged me for things they shouldn't have. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by ANDREW - 18 July 2024

" I was pleasantly surprised by the cost of the hire. "

" Efficient pleasant experience. Good car and presented very clean and at top end of expectations. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by JONATHAN - 15 July 2024

" Over fantastic experience no attempts to up sell got my information and got me on my way. "

" Excellent counter staff and manager who helped us was very accommodating. Their option to complete address/DL info before was extremely handy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by JOSEPH - 10 June 2024

" No hassle on pick up and very fast when returning the car. Hassle free and stress free. I'm a returning customer and will keep using this company for future car hires. "

" Quick and easy as I preregistered online before picking the car up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by RAYMOND - 29 May 2024

" Still waiting on matter to be resolved. Not very quick or efficient, when things go wrong. "

" Unexpected charges added to my card after returning vehicle. Matter in dispute as full comprehensive costs paid up front with 3rd party and voucher clearly stated this at check in. Also checking PC froze and details had to be repeated. Ref: Travis at Denver Airport "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by HENRY - 19 March 2024

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DENVER, US - Reviewed by LAURENCE - 17 March 2024

" Easy to use website and good value compared to other options "

" Good efficient process and staff were friendly "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by JAMES - 09 February 2024

" Good car. However the bay number was not the car detailed on my pick up card. I had to look around for the proper car which cost me about 10 minutes. "

" A free upgrade was given, because the car I had booked was not available. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by IVAN - 03 January 2024

" Not clear if I can contact Autoeurope when having such difficulties during rental. Like this time changing the car 4(!) times. "

" I changed 4 times BMW X5 car during this rental. The condition of these at Sixt is inappropriate. The first was simply broken. Others having different issues. Most cars having big mileage. Most times not enough clean inside and outside. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

DENVER, US - Reviewed by BRIAN - 03 December 2023

" Easy site to navigate, great prices, service very good, have used them quite a few times and will continue to use them. Highly recommend. "

" Excellent service at pick-up and drop off. Friendly, courteous staff with both. Very nice SUV, 7000 miles, spotlessly clean, good price. Recommend to everyone. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by DAVID - 16 August 2023

" . "

" I have just had a mail from budget stating the are charging me a £20 admin fee. I would like to know what this is for. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by ELTON - 24 June 2023

" AutoEurope gave me a great choice of vehicles prior to booking, at very fair prices. The paperwork was sent quickly and the whole process worked flawlessly. I did have need to contact AutoEurope after booking but before collecting the rental and the customer service representative was first class and very assuring. I can highly recommend and look forward to returned business with you. "

" Arrived at the rental depot and waited circa 10 minutes for service. Was given the options to buy additional insurances but no hard sell as I had already purchased from AutoEurope. Was given a voucher to take outside and advised to tell the yard guys to get me a low mileage vehicle as it was a monthly rental. The yard guys were exceptional and gave me a choice of vehicles ... was advised the paperwork would be sent to me via email. Decided on a vehicle and was away in probably 10 minutes. The only negative was the paperwork came through for a totally different vehicle ... but I emailed budget and they told me not to worry about it, so I didn't! Car drop off was also quick, easy and the paperwork was correct. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by DUNCAN - 18 April 2023

" Everything was fine except this recovery charge added by Thrifty without my consent. "

" The car itself was fine but I've returned from holiday to find a Roadside Recovery charge added to my bill which I was not consulted about at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by CARL - 04 April 2023

" Perfect in every way. "

" Great, helpful staff and everything went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by ALAN - 28 March 2023

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DENVER, US - Reviewed by JEREMY - 25 March 2023

" Better than Dollar or Thrifty ! "

" nearly new car and good service. Drop off chaotic but friendly. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DENVER, US - Reviewed by RICHARD - 25 February 2023

" See comments at point 3 "

" Counter staff welcoming and friendly but completely changed manner and attitude when I refused to take top up insurance. Then matters got worse when he inferred my rental choice may be illegal and I could face a huge fine if mountain conditions became severe and I was stopped by the police. He tried to upsell to a 4x4. I refused as I knew Snow and mud tyres are fitted to the rentals and that would comply with the Law. To say he became extremely unpleasant was an understatement. I travel to the states frequently and for 30 plus years and they all try the upsell to some degree, but this cunt takes the Gold medal for personality change and rudeness. I do not in anyway think Auto Europe are to blame for this. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by JOHN - 22 January 2023

" Self-service machine was only minor blip - just didn't seem very well designed - but otherwise excellent all round. "

" Used self-service check-in machine, which was slower than expected, and a little confusing, but vehicle collection was handled by very friendly member of staff. Vehicle was excellent in all respects, and exactly what we needed to handle snowstorms. Vehicle return was fast and easy. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by STUART - 20 October 2022

" Auto Europe are excellent, answer phone when required. The rental companies vary so much in service levels ie Sixt are rubbish and close their desks despite knowing customers are arriving ! "

" Car was a bit scruffy, rear boot seal was ineffective so constant noise. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

DENVER, US - Reviewed by PAUL - 03 October 2022

" ! "

" I was unaware of the offsite nature of Car Rental at Denver. Fortunately the transfers to and from where efficient, so not a major issue. Otherwise Thrifty did a reasonable job. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by JOHN - 30 September 2022

" Excellent. One issue is that the 'Nissan Rogue or similar' was not regarded as a mid-size SUV at Alamo. They proposed the voucher covered a RAV4 but spontaneously offered an old Chevrolet Equinox (57,000+ miles) as an 'upgrade'. "

" Overall experience was very good. Two issues. The condition of the car at 57,000 miles plus was at the limit of acceptable. Secondly, I was told the vehicle was an "upgrade" from the mid-size SUV booked. This was not correct. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DENVER, US - Reviewed by STEVEN - 27 September 2022

" Its easy, reliable and the best value I could find. "

" It was the easiest rental pick up I've ever done, the staff were helpful and friendly and give me a choice of cars to chose from. I will be looking to use national again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by STEWART - 20 September 2022

" You would expect when you pay a premium for breakdown cover that at a time of need it actually works. In this case it did not. Was left at the roadside with no assistance. "

" We had a puncture at approximately 16.30pm. After numerous long telephone calls the tyre was repaired at 09.00am two days later. This is totally unacceptable. We had to make our own arrangements to get additional transport to our destination and then get transport again back to the car when eventually a repair was carried out. The car had no jack, spare or an emergency way to inflate the tyre. The additional cost that is added for breakdown service that is non existent. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by SHEREEN - 29 August 2022

" We need to understand the inconsistency of information regarding the Gold coverage provided by Auto Europe and that by Alamo in Denver. We believe, we should not have been charged extra insurance cost when we arrived there. "

" Overall, we had a good experience with the car, apart from a few things that I would like to highlight. First, we pre-booked the rental for 14 days from the UK, with all accessories and covers included. We specifically requested and paid for a GPS as we are not familiar with driving in the US. When we came to collect the car we were told that they do not have a GPS to give us and it is always at the discretion of Alamo and not guaranteed at the point of collecting the car, which is different from what we discussed at our end in the UK. We had to unnecessarily argue a lot at the counter that we paid for a GPS, and it's essential for us to have one. Ultimately, we were given a phone-like GPS with a dead battery and no mount. We returned again, and another worker helped and went to get us a mount for the GPS. Because of the dead battery, we kept losing destination information every time we turned off the engine for a break. It was lucky that we had on us a power bank that ended up connecting to the GPS to avoid re-starting it and re-entering the address. Second, we were offered additional roadside assistance at the counter, although we thought we had purchased a full cover in the UK. This cost an additional 128 dollars, which we were not aware we had to pay for it, given that we had already purchased the gold package. We felt pressured to accept and pay, we think we should not have paid this additional cost at all given the coverage we already have. Third, a few days after we collected the car, we had a message on the car to stop the engine and check the coolant level. After calling the roadside service, we were directed to an Enterprise garage in Durango, where they added coolant liquid. We asked them to check the engine oil, they found it was much below the minimum and not safe to drive. The oil change required a few hours' wait as the car needed to be sent to a nearby garage. Given that there was no similar replacement car in Durango airport nor the enterprise branch, we had to wait several hours in Durango until the car was taken to a workshop and returned a few hours later with engine oil sorted. We had to cancel our plans for that day, and we could not visit Mesa Verda as this was the only day we had to do this before returning to work meetings. That particular issue was disappointing, given we parked the car in Aspen for a few days and practically only drove it for a few days before it showed these issues. It was clear that no one had checked these vitals before handing the car to us. We would assume that crucial elements such as the coolant and oil levels had been checked before being given to us in the first place. We reported these issues when we handed the car back, and the person who took it from us said they should refund at least a full day's rental. However, we do not think we have received that at all. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DENVER, US - Reviewed by ELLIOT - 24 August 2022

" We felt ripped off by Dollar and this experience undermined my trust in Auto Europe. "

" We had booked a GMC Yukon or similar, specifically because we need the size of that vehicle as a family. We were offered a much smaller vehicle and told there was no other vehicle available. This was for a 17 day rental costing more than $2k. After speaking three times with the manager were offered an old and heavily used Tahoe - the same size as a Yukon but significantly lower quality than a Yukon. We had to accept this as no other vehicle was available that met our size requirements. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

DENVER, US - Reviewed by SIMON - 17 August 2022

" Good value for money and all went smoothly. "

" Pretty hassle free, took a little while to collect the car but fine after that. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by JAMES - 17 August 2022

" Disappointed that the standard of vehicle wasn't that which I had booked and paid for. "

" Having booked a Grand Cherokee or equivalent, I was allocated a standard Cherokee. This is clearly not an equivalent. Staff were friendly. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by HENRIK - 30 July 2022

" Haven't heard back yet from customer support re the major issue above "

" Charged double after returning car with no explanation or receipt "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by TREVOR - 12 July 2022

" No issues with Auto Europe a good service let down by Dollar "

" Good service up until return when they charge you for a service you never used but they do this by email when you are boarding a plane with no way to stop it unless you reply within a 15 minute window. Apparently they would rather give you a voucher than return your money. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by RICHARD - 03 May 2022

" I would give you a 10 but if you are booking with companies like Dollar I cannot recommend you! Sorry "

" I returned the car with a full tank of petrol and the girl receiving it back simply said I would get an email shortly. To my bemusement I have been charged $29.10 'Fuel & Service' and $3.23 plus tax $.43 'Concession Fee Recovery', a total of $32.76. I have tried to contact Dollar for an explanation of what these charges are but there are no telephone numbers provided and their website contact form does NOT work. Can you help. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

DENVER, US - Reviewed by ANDRZEJ - 27 April 2022

" Excellent service "

" Very efficient and speedy service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by MARTIN - 26 April 2022

" As above "

" The car was full of dog hairs and the inside needed a good clean. The gate staff took the car keys off us as they needed the car information off the key ring, they did not return the keys when they gave us the paperwork back. This meant that once we got to denver and realized we had to drive all the way back to the airport at out expense of fuel and time "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

DENVER, US - Reviewed by ALASDAIR - 28 February 2022

" Appalled by the car offered - avoid DOLLAR & THRIFTY "

" Due to late baggage when I arrived at Dollar counter there were only two large SUVs available. I was told I could choose - I chose what I wanted but it was locked and was told the Manager was taking that car home that evening. That left one - broken electric tailgate fitting, cracked windscreen, fuel to only 3/4 full despite paying for a full tank, dent in drivers door. I asked if I could take a medium SUV (lower price bracket and there were plenty to choose from). I was told no I could only take the one car available. The staff were rude and unhelpful - I guess you get what you pay for however this was not a cheap rental. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

DENVER, US - Reviewed by DARRYL - 28 February 2022

" It is clear the package details had not been communicated to Dollar, as if so they wouldn't have charged for the additional driver. "

" Once again a car hire company has deliberately overcharged. This time for an additional driver which was included as part of the original package. The counter staff were advised of this at the time of collecting the vehicle. I am therefore having to dispute the payment with my CC provider. Shameful. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by PEDRO - 23 February 2022

" We always use Auto Europe for all our trips and have done so for years. Very pleased with them. "

" Everything went very well. The key fob for the car was damaged so it was difficult to open the doors but otherwise we were very happy. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

DENVER, US - Reviewed by PAUL - 20 December 2021

" You never know how good a company is until you have a problem. I had a problem at Heathrow that delayed me by a day contacted yourself and am not satisfied with your service "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by STEVE - 03 December 2021

" Excellent "

" Excellent in all respects. Staff knowledgable and attentive. Car (SUV) in good condition. City centre office well located. At a price that was a third that of Hertz/Avis/Enterprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by SAMUEL - 15 September 2021

" Auto Europe was simple and clear - better than the hire car websites themselves! I knew exactly what I was getting and what I was paying. And it was very easy to find what I wanted. I will use you again, thank you! "

" Shuttle from airport was easy, service was fast, staff were great, they didn't try hard to upsell anything to me, the car was good, and the return process was incredibly simple and quick. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by RACHEL - 12 September 2021

" Would use Sixt again. Thank you "

" The only downside was the lady at the desk. She really wanted us to get a 'bigger' car. The one we rented was totally fine. But, she seemed intent on us spending more money, and upgrading to a bigger car, which we didn't want. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by ERNEST - 05 September 2020

" Unfortunately I don't get the car , I was promised! "

" Excellent service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by MICHAEL - 30 March 2020

" I am very surprised that having returned the vehicle back early due the Covid 19 situation that I have just received an email to say you will not be refunding the days lost. This is a time that companies show their true colours. "

" I am very surprised that having returned the vehicle back early due the Covid 19 situation that I have just received an email to say you will not be refunding the days lost. This is a time that companies show their true colours. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 6

DENVER, US - Reviewed by TIM - 21 March 2020

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by JONATHAN - 08 March 2020

" Seemless process and good pricing. "

" The car type we hired was not available at the time of pick-up...no cars on the lot and we might have had to wait 30 minutes for more to turn up. However, we given the option to pick an upgraded car at no extra cost. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

DENVER, US - Reviewed by JOHN - 07 March 2020

" All ran smoothly as expected "

" Good selection of vehicles "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by PEDRO - 24 February 2020

" All went well. The only point I would make is that the voucher said to proceed to the desk at the airport but there isn't one so we wasted a lot of time looking for it before having to inquire about the shuttle bus. "

" They were very helpful. We took an upgrade on their recommendation and the car was great but had some damage and was almost out of screenwash so we had to buy some the next day. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DENVER, US - Reviewed by GARETH - 01 February 2020

" Easy booking & clearer T&Cs & descriptions than other sites "

" Great service, friendly and flexible "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by ROCIO DEL PILAR - 10 January 2020

" I always use autoeurope as I always have had good experiences with them. The booking is straight forward and even contact them for anything they are helpful and sort anything. "

" The tried to charge me $50 a day for an upgrade, I said No thank you, I was happy with the car I booked, they kept pushing and in the end they said I could have it for a total of $101.79 for the whole period. And the contract stated estimated total charges $101.79 When I came to return the car they charged me $286.93 automatically which I didn't realised until the card had been charged. They are sharks, they tried to rip you off from the begging. Such a dishonest bunch of horrible people. I think they were trying to trick me from the beginning and in the end they found a way. I went back to their desk and the team leader OMAR said it was an automatic system charge and they would sort it out if I leave my email address and mobile number, obviously they haven't contacted me. I would not recommend BUDGET at all, it is a shame because the car was actually nice and we enjoyed having it. BUT the fact that you feel they are trying to rip you off at any cost, really put you off of rentals. I have sent this to the customer service team in Autoeurope too. Thanks, "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DENVER, US - Reviewed by DAVID - 31 December 2019

" Unfortunately did not feel like a seamless set-up, although the booking was very easy to complete and the price was fair. I would check through with my regular suppliers but would still consider using Auto Europe again. "

" My voucher said that Dollar was in the terminal, this was not the case and I had to take a bus. The check-in took a very long time, there were two agents working the counter and each transaction took ages. Not always the agents fault of course, but if you know that you have advance bookings then ensure that the counter is adequately staffed. I had booked a Jeep Grand Cherokee (or similar) with GPS and got a GMC small SUV with a portable GPS, not really what was expected. Car was in good condition but not exactly spotlessly clean, which is always disappointing. Return was easy to find but the Dollar station was closed and the signage was not the clearest to say that you need to go to Thrifty to return keys. After waiting 20 mins in the line the guy just said thanks and that was it. Super easy return, but why the wait! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by ALAN - 28 November 2019

" Excellent car trip. "

" Apart from the desk rep trying to get me to upgrade as there were no 4x4 or AWD SUV in row Q4 my whole experience was perfect. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by PATRICIA - 20 October 2019

" Except the dreadful experience of the phone call tape loop from Hell, I would recommend this service "

" I left a garage door opener in the car and the phone link of Thirfty was vexingly poor. I did manage to speak to a person who simply redirected my call to ......disconnect. Dealing with the manager, Tammy, on site at Denver was very helpful; she truly went the extra mile. The opener was located and I was given the name and phone number of the responsible person, Tamella who would return it to me. Tammy had been working since 5am and when I met her it was frantically busy at 2.30-she is to be commended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by RICHARD - 20 October 2019

" We were asked if we wanted to buy insurance which we had already purchased from Auto Europe. Some loss of communication there "

" Happy with efficiency and courtesy of staff in managing dealing with us on arrival to collect car as it was very busy. Efficient shuttle service to and from airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by GUY - 14 October 2019

" Easy to book. Lowest price. "

" Quick and easy. Good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by BRIAN - 07 October 2019

" All good "

" Excellent service but no one at drop-off to tell you to leave key in car and condition not checked "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DENVER, US - Reviewed by KEITH - 07 October 2019

" Overall happy. "

" Drop off seemed unreal. Leave keys in car, note miles and fuel level and walk away. Actually I was first told to queue and see counter staff. This meant 15 mins wasted as it was unnecessary. It felt wrong to leave the car without it being checked by staff members. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

DENVER, US - Reviewed by EMMA - 02 October 2019

" Very good price from autoeurope, especially with extra cover options. "

" They charged us $13.99/day for additional drivers rather than the $10.99/day it said on our voucher. Quick and easy pick up and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by JACK - 28 September 2019

" Excellent value for money. Simple process from start to finish. Extremely happy and would definitely recommend. "

" No issues to note. As we picked up the vehicle early at 7am we had to go into Thrifty which is next door. Really happy with vehicle and an absolute bargain. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by STUART - 24 September 2019

" T "

" Booking in and returning was pretty straight forward. I used the pre book facility for my license details which saved a lot of time. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by HUGH - 23 September 2019

" When you hit on a good thing. Hold on to it. My formula for the Auto Europe/Alamo combination is perfect. We annually (our 10th consecutive year road tripping in the US) and the booking process through to car collection and return was concise and seamless. High recommend. "

" For a number of years now it's been Auto Europe and Alamo (check your database) on our USA road trips. Faultless. Hassle free. And best of all a lot more economical. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by JOHN - 22 September 2019

" Particular vehicle was gutless ie. poor accelerating performance. "

" You have to select your own car from a line of suitable vehicles in that class. Not always easy to do and nobody helps you in that department. There may be questions you would like to ask about a particular model but there is nobody there to help. you are literally left to your own devices. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DENVER, US - Reviewed by ALASTAIR - 21 September 2019

" It's just simple and transparent and good prices. "

" Very simple check in, very nice attendant. No pressure to sell extras. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DENVER, US - Reviewed by ANDREW - 21 September 2019

" Car was a small or mini SUV jeep renegade and not as advertised as a SUV and had room barely for two medium sized suitcases. If this is what you expect then your site is misleading as I upgraded and paid extra for an SUV and could have saved money and had a car of the same size. "

" The car package i paid for included a full tank of gas and bring back empty but on pick up they insisted I had to bring back the car with a full tank or they would fill it up and charge me. This is not the contract i made with you. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

DENVER, US - Reviewed by KENT - 19 September 2019

" As stated above. "

" Both the pickup and return operations were very slick , I would certainly use the company again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by JOHN - 18 September 2019

" Confusion at drop off. I'd booked the car online with yourselves from 6am on the 16th August until approx 16.30pm on the 15th Sept. Alamo wanted to charge me another $84 + Taxes for an extra days rental as they insisted that I should have returned the car at 6.11am (same time as I collected the car). After some discussion the Alamo representitive agreed to waive the extra charge. Apparently their rental periods run in 24 hour blocks, I was not aware of that. "

" Car had not been cleaned. Everything else was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DENVER, US - Reviewed by WERNER - 14 September 2019

" I nearly always comment that I use autoeurope for good price comparisons and easy booking "

" Good service, friendly and helpful. No extremities re dents etc. Very relaxed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by MICHAEL - 02 September 2019

" See above "

" The car was dirty when I collected it and had a lot of (cosmetic) damage. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DENVER, US - Reviewed by SAM - 26 August 2019

" The opening hours for the Hertz pickup location were incorrect on our booking. Therefore we arrived after the Hertz in question had closed and were unable to pick up the car for the first three days! This was not a pleasant start to our honeymoon and we felt very angry that we were left without means of transport. Originally our booking was for 4pm but the form sent by email to us by Auto Europe specified a 6pm closing so at 5pm when we realised that we were running late (our flight was delayed) we called Hertz Stapleton to warn them we were late and were unable to get through to them. We arrived just after 5:30 and they were already shut so there was no way to pick up our car. "

" Hertz were in general a pleasure to deal with. The drop off procedure was made super simple and the counter staff at pickup were friendly. The only issue we had was that the pick up location at Stapleton in Denver appeared to be under staffed and could not pick up the telephone when we desperately needed to get in touch. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by STEPHEN - 20 August 2019

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DENVER, US - Reviewed by KARTHIK - 07 August 2019

" I am disappointed with Autoeurope's oversight with my requirement of having an additional driver at no extra cost. "

" Reservation voucher from Auto Europe guaranteed including additional drivers at no extra cost. Budget, however, did not honour this, stating that such a provision was available only for spouses. This piece of information was missing in the reservation voucher, and I had to pay an additional $100 to include a friend as an additional driver. This appears to be a gross oversight on the part of Autoeurope. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by ALEXANDER - 05 August 2019

" Check in was reasonably quick. Got the hard sell to upgrade. Car was damaged, which was not pointed out, as well as being quite dirty on the outside. "

" This rental was handled by a third party, Advantage. The counter staff are always trying to sell extras. I have yet to receive confirmation of the final bill. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

DENVER, US - Reviewed by ANDREW - 21 July 2019

" Seamless pickup and drop-off. Some confusion about the Fuel Policy and whether it was Full-Full or Full-Empty, as the Booking details were different to the T&Cs. Bit of a stretch to categorise Budget as 'On Airport', since a shuttle bus ride was required both ways, but not technically incorrect as the airport area at Denver is VERY large! "

" Seamless pickup and drop-off. Some confusion about the Fuel Policy and whether it was Full-Full or Full-Empty, as the Booking details were different to the T&Cs. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by STUART - 21 July 2019

" I always use Auto Europe for my US car hire as the voucher system, with everything paid up front, makes the collection process so much easier and hassle free. Just what you need after an 11 hour flight. "

" It was absolute bedlam at the counter when we arrived. Our level of car was unavailable so we were upgraded. However, because they were so busy, it looked like our vehicle had literally just been dropped off as it hadn't been cleaned. The staff were doing their best and I was extremely tired after a long flight, so I took it anyway. I did my own checks the next morning, to make sure all fluid levels were as they should be. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by JOHN MALCOLM - 18 July 2019

" The Auto Europe service was excellent but the Alamo service was not as good as previous experiences at different locations. "

" They did not have any car available in the category I had booked but they upgraded us to a much larger SUV which was comfortable but much larger than I have rented in the past, The most concerning feature was that, in returning the car on time, in perfect condition and with a full tank of petrol, the checking agent would not give me a "No Balance Due" receipt and said he would e-mail me the receipt. This is the first time I have experienced this in many uses of Alamo at different locations and, so far, I have not received any confirmation from Alamo. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DENVER, US - Reviewed by MARTIN - 17 July 2019

" All good. "

" We got an upgrade, so were very happy. No issues with car, pickup. Car worked perfectly during the 8 days we had it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by JANE - 14 July 2019

" Good price and easy to use website. "

" Quick, efficient and great service both getting the car and returning it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by TREVOR - 12 July 2019

" ALL OK "

" SO SO "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by BRIAN - 09 July 2019

" Overall very good. "

" I was surprised that there was not a CD player in the. Car. The radio programmes were rubbish. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by NICHOLAS - 09 July 2019

" Very good experience with Budget. "

" Hassle free car hire, very efficient staff from beginning to start. Vehicle was perfect for our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by JOHN - 29 June 2019

" Excellent - as always. "

" Excellent - as always. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by ERIC - 25 June 2019

" No problem with Autoeurope. However, experience at Almo was not perfect. "

" Car was good, but not particularly clean. Drop off was fast, but given wrong invoice ticket meant we had to return to the depot to get this changed. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DENVER, US - Reviewed by PAULA - 19 June 2019

" No problems at all "

" We Changed our car at collection, staff were very helpful regarding our requirements for local area and roads. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by WILLIAM - 23 May 2019

" I would not use Advantage again. They did not have a four wheel drive car I ordered, the clerk was a hustler and in the end, to ensure I get what I ordered I upgraded at a cost that was half what he quoted at the start, and included returning the car empty. I returned if full to avoid any arguments. I had a crack in the screen develop and the Customer Services did not answer the phone. I left a note on their Facebook web page and got no reaction. The car was new, and well ok, but the hirer's were well below what I expected. I will use somebody else next time. Their price was the least cost on choice of vehicles and the service matched it. Poor. "

" I would recommend Europcar for the amount of choice available, but see below re the experience "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by PAWEL - 08 May 2019

" I had a positive experience. There was no trouble at all, car was prepared, easily picked up and dropped off. "

" I had a positive experience. There was no trouble at all, car was prepared, easily picked up and dropped off. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by ROBERT - 30 April 2019

" See above comment. "

" Although most of the service was good, efficient and friendly this was all let down by one individual working on the Advantage check out desk in Denver. I arrived very late and tired having just flown from London and it was 3 in the morning London time. I just wanted to pick up a car and get to bed as quickly as possible. The person on the desk then suggested an upgrade and various other additional services I had not requested. He indicated this would only increase the cost marginally so I agreed as I wanted to get to bed as soon as possible. When I checked my paper work on the evening of the next day having driven 300 miles that day I saw that the upgrade and extra were costing over $3,000. I then rang your help desk in the USA and they were very helpful and said that if I returned the car and the extras and took the type of car I had originally asked for and the charges would be adjusted. I did this and your staff handled the hand over very well. However this took two day out of my holiday involved me driving an extra 600 miles with all the additional costs on fuel and accomodation. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

DENVER, US - Reviewed by TREVOR - 21 April 2019

" Generally excellent! "

" Picked up vehicle at night. Difficult to check for body faults. Next morning found lots of small dents on bonnet due to hailstorm damage. These should have been mentioned at pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DENVER, US - Reviewed by REBEKAH - 14 April 2019

" Easy, chose it because it was the cheapest option and everything worked out fine. "

" As easy as any other car hire we have done, although she did try a bit too hard to persuade us to upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by IZIK - 08 April 2019

" sharp "

" good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by DWIGHT - 06 April 2019

" Everything was fine, except for the problem with the air conditioning. "

" Air conditioning didn't work in the car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

DENVER, US - Reviewed by MARK - 04 April 2019

" See above "

" I pre-paid a tank of fuel only to find the car with less than half a tank of fuel. 30 minutes after picking up the car, a low tyre pressure warning and window wash warning flashed. So I had to stop, re-fuel, pump up the tyres and fill screen wash. I also needed to clean the inside of the windscreen as it was filthy. The tyre pressure warning came on every day as the rear left trye had a slow flat. Half way through the rental, I registered a complaint about the above (complaint No: 209425). On returning the car, nobody was aware of the complaint, there was no apology for the condition of the car or discussion about compensation for what was an unsatisfactory experience. There was also no confirmation of whether I would be charged for the fuel that was not in the vehicle. I found the whole experience unsatisfactory. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

DENVER, US - Reviewed by SUSAN - 02 April 2019

" Overall ok "

" Wasn't much choice of vehicles in my category, only 3! Vehicles were all scratched or bent in some way, took time to mark down all the problems on the car then no one checked them. Likewise at drop off it was incredibly rushed and no one checked over the car, I was concerned that you had my credit card details and could have charged me for damage that I didn't do. Luckily this wasn't the case but there should be a better system so customers don't feel rushed. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

DENVER, US - Reviewed by ANTHONY - 02 April 2019

" One of the worst car rental experience I've ever had will not use again "

" Car was filthy dirty did not have a full tank of fuel and was not four-wheel-drive as I was led to believe the SUV would be counter staff obnoxious and very unhelpful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

DENVER, US - Reviewed by CATHERINE - 22 March 2019

" whole process was very smooth and stress free. Thank you. Staff friendly and helpful. "

" whole process was very smooth and stress free. Thank you. Staff friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by GRAHAM - 15 March 2019

" Good price and service. "

" Car could have been cleaner inside. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DENVER, US - Reviewed by JAMES - 10 March 2019

" Did not get final payment in Line with offer paperwork which I am Trying to sort out "

" Had problem as tyre warning light came on after 50 miles and showed wrong wheel had to Blow it up 5 times to destination . Had to buy new tyre as it had puncture in side wall "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 4

DENVER, US - Reviewed by DINA - 06 March 2019

" Auto Europe is great and consistently cheaper than going direct "

" The car was slightly damaged and on the return we were queued up outside the parking lot. I was promised a receipt by email but never received. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

DENVER, US - Reviewed by ROBERT - 05 March 2019

" Auto Europe are very helpful "

" The staff at Denver require training to the same standard as Eagle Vail staff "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DENVER, US - Reviewed by PETER - 10 February 2019

" . "

" Pick up very slow. Car great "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by CRAIG - 07 February 2019

" No issues with Auto Europe, which is always very reliable. "

" I was disappointed with the cleanliness of the car and the damage already on the vehicle at collection plus the mileage at 28,000 is the highest I have experienced. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DENVER, US - Reviewed by GARY - 05 February 2019

" Booking the car was simple and the price was competitive. Europcar need to get control of their supplying agents who in some cases are crooks. "

" My issue is not with europcar but it's agents at the airport.For the second time in succession I have been sold policies which I did not need and advised them of accordingly. This time I made it more than clear that I was covered for everything yet the guy produced a document saying I would owe them $192 when I returned the vehicle. Yet again it took a return visit to get $92 dollars removed all be it extremely reluctantly. When does no not mean no!!!!! "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 10

DENVER, US - Reviewed by GARY - 01 February 2019

" The booking process was simple, efficient and clear. I have used Auto Europe before and will again. Next time I book I would not choose Europcar, I prefer Alamo through Auto Europe as they are much more professional. "

" Rental building very basic and run down. The person who served me was very unfriendly and disinterested, it felt like he was just going through the motions. He told me I would get an email to comment on the service that he provided and that I should score him with a top score of 5, when I received the email I scored a 1, the lowest score. The service he gave was rubbish. The car was also in poor condition, lots of dents and scrapes and high mileage over 30,000 miles. Not what I expected from Europcar, however the service was provided by Advantage is this owned by Europcar? "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 2

DENVER, US - Reviewed by JOE - 08 January 2019

" NA "

" The manager at the Hertz office was rude and unhelpful. They told us that our car would be ready and it was not. "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DENVER, US - Reviewed by TAMARA - 08 January 2019

" Easy and no issues. I appreciated all of the information of what was included, credit card requirements at time of picking-up the vehicle and additional fees. It ensured we were prepared for the extra cost. "

" From the pick up at the airport to dropping off the car, it was good. They could be been a little clearer about the process of collecting the car - we were free to choose from cars in the designated area in the car park, but this wasn't communicated before we went out the doors. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by STEPHEN - 31 December 2018

" I love Autoeurope, always the best pricing. "

" we didnt deal with Europcar in Denver, it was Advantage, they're terrible, the lines to get the car were outragous. The car had bits on the inside falling off of it. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by SUE - 24 November 2018

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by HOLGER - 21 November 2018

" all good. "

" great stuff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by KEITH - 20 November 2018

" Value but not a great experience. "

" Sister company ADVANTAGE was utilised Long lines and wait although car pre booked/Tolls pre paid were insisted upon whilst non were needed.$100 wasted.Staff at beginning and return were not interested whatsoever.Car was not properly valeted and was less than full on collection.Gate staff on pick up extremely hostile. Why ? "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

DENVER, US - Reviewed by JAMES - 04 November 2018

" None "

" The counter staff was rude and his English was very bad. The additional charges for an driver didn't match what was advertised. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

DENVER, US - Reviewed by ROBIN - 25 October 2018

" Overall very good! "

" Car could have been cleaner. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

DENVER, US - Reviewed by ALAN - 09 October 2018

" Car was ready on my arrival and the paper work also. "

" Very good alround service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by JONATHAN - 08 October 2018

" See above. No need for repetition "

" Some confusion at collect time about spec for vehicle - GPS requested but not available so vehicle changed but paperwork showed original vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DENVER, US - Reviewed by MALCOLM - 07 October 2018

" you are very good! "

" kept waiting over 1 hour! had to go to desk and go through booking, i had checked in on line! "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 4

DENVER, US - Reviewed by ROBERT - 27 September 2018

" Spoilt by rental agent. "

" Costs for one way rental were very high. Rental agent was very pushy trying to get me to take insurance and other items which I did not need. I had to be quite firm to get the car and leave. Also could not supply car which did not have automatic toll payment which we did not want. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DENVER, US - Reviewed by NORWYN - 24 September 2018

" Problems noted above did not detract from the overall experience. "

" Supplied car not as expected, too small. Had to upgrade at extra expense. $55 a day, and the Sat Nav charging socket in tablet was worn making it impossible to charge whilst in the car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by ISMAIL - 23 September 2018

" See above. "

" Everything was excellent with the exception of the long waiting line at the counter hall in Denver. The number of the counters and the staff is far from beeing sufficient. I had to wait more than 1,5 hours to get my car. As I returned my car, the queue of people waiting to get their cars was aqually long. Please improve the service capacity, in other respects leave everything as it is. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by STEVEN - 21 September 2018

" Compared to other organisations that offer the same service as you, I always check the prices on your website because there should not be any additions when you give the car back. Although I had to argue on this occasion that is unusual as previously it has been a simple enough case of handing the key back and when you are on your way home that is all you want to do. Last year I did not use your service (attracted by much cheaper prices but when I got stung with all sorts of charges when the vehicle was returned, I learned my lesson and always look for an inclusive cost. I also like the clear way you present what is insured and what is not - makes comparison real easy and you will be my number one place to look for future hires. "

" Arrived at offices at 18:05. Offices run by Advantage but they did have a small Europcar emblem in the corner. Told by them they were giving me a free upgrade (we asked for saloon they offered SUV). Completed paperwork and went to vehicle to find a massive crack in the passenger side of windscreen and no parcel shelf in the rear (we were traveling a lot and all our possessions would be on show). Returned to desk and they changed vehicle (to Huyundai Tucson and no parcel shelf). returned and queued for third time and they said I could have a Toyota (turned out to be a 7 seater and no parcel shelf). Returned to desk and queued 4th time but demanded a sedan (saloon) as we had ordered. Finally got a Chevrolet Malibu and left the place at 19:58 and it was completely dark. If they had been able to give us this car in the very beginning then my first drive on Denver roads would not have been in pitch black and as rush hour was receding. Not impressed. On the return of the car they had charged for fueling ($47) and a roll toll pass ($179) for the whole 18 days. Argued with manager that the car was returned full and we only used Denver roads for 3 of the 18. In the end they agreed to waiver these costs and I lost an hour of my time and 90 pence in exchange rate fluctuations. I appreciate these maybe small things but when you have been awake and traveling for over 24 hours it does not leave you with a good impression. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 8

DENVER, US - Reviewed by COLIN - 19 September 2018

" As the issues we had are with the car hire company we did arrange the car hire through Autoeurope so felt they should deal with the issues. Everybody we spoke to about Advantage told us they were in satisfied with their service and would not use them again. Original quote is cheap but you end up paying more than the larger reputable companies like Hertz or Avis. "

" My experience of the car hire was not a very good. When picking up the car we were told that the car we had booked was not available but not to worry as they would supply me with another car upgrade for 25 dollars. As we we very tired and it was late we agreed. We were also advised to take out a toll fee payment of 10 dollars a day as there was toll roads everywhere on colarado and that every time we entered one we would be charged 25 dollars plus an admin fee. We asked if this was really necessary and they strongly advised that it was. When we went out to collect the car and reading through the contract, the 25 dollars for the car upgrade was in fact 25 dollars per day so an extra charge of 400 dollars. We immediately went back to the desk and told them that we did not want this upgrade as they never explained it was per day. I started to become suspicious and asked again about the toll fee which they still advised to retain. They told us that they would therefore give us the original car, which was strange as they previously told us it was not available. The car was not intact the Nissan that we hired but a slightly larger saloon which we decided to keep as we just wanted to get to our hotel. On checking my account in the morning they had not reimbursed our account for the deposit for the first car and had taken a deposit of over 900 dollars for both cars. We phoned eutoeurope who told us that we would need to take it up with advantage ourselves an advised to go back to see them. We tried to phone Advantage and they would not answer the phone so we ended driving back to the Advantage office to sort it out. There was a massive queue and only two or three desks open so waited over two hours to see someone. We were then told that they would sort out the issue when we brought the car back. We wasted a whole morning of the first day of our holiday to try and resolve our issue. The car itself was fine and had no problems with it for the 16 day hire. When we got back home after the holiday, Advantage had taken reimbursed the deposit but had taken a fee of 200 dollars of our account with no breakdown of costs. This was the estimated amount on the initial contract which included local taxes, although the hire contract with auto Europe included all taxes and fees. I am now in the process of contacting customer services to sort this out. It would appear that Advantage quote a cheap price through autoeurope but make up their costs by selling you extras you just bony need. They have just estimated a charge and deducted it out of our account. All in all this was not a pleasant experience when on holiday and I would be reluctant to hire again through this system. We also discovered we there was only two toll lanes in Denver only with no other tolls in Colarado as we we told there was. We therefore feel we were conned into taking this toll fee out. We did use one toll simply as we had taken out the extra fee but we really didn't need to. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 7

DENVER, US - Reviewed by STEPHEN - 19 September 2018

" Did not get the car I required "

" Just ok. No better or worse than the others. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by SHARON - 17 September 2018

" Everything was good apart from waiting to pick up car "

" Waiting nearly 3 hours to collect car after a 9 hour flight is NOT GOOD feel sorry for staff who were so polite and were working flat out "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by WILLEM - 17 September 2018

" As always, your offer of a good price with all insurances is superb "

" They gave me a free choice to select any vehicle, so I took a large van which was a delight to drive through the Rocky Mountains "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by GRAEME - 15 September 2018

" From booking to collection, along with reminders the day before collection of the vehicle, everything was organised expertly to get me on my travels. Thank you for your excellent service. "

" Although the class of vehicle I had booked was not available, I was upgraded to the next class with no extra charge, very helpful. Both collection and drop off of the vehicle was smooth and seamless, allowing me to carry on with my journeys with no delays. Very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by WILLIAM - 14 September 2018

" Overall my rating may seem high considering my points raised, a few little tweeks in the collection point/Drop off info box on the booking paper would definately assist any further travellers avoid the problems we had on arrival. Regarding Thirfty non vehicle inspection - it is possible that, it is the normal code of conduct/business and not a criticism of of any kind "

" Despite my scores above - this part of our holiday needs urgent attention and I request that you look at the paperwork provided to us re the THT Combo, the address and location details and FIND a mention of " THRIFTY" Car Rental. To explain arriving in Denver, we asked the airport shuttle drivers how to get to THT COMBO, hop on the bus and we take you there was the reply...only to discover this is a LARGE slice of real estate on which almost all the car rental providers have offices and property and storage facilities, showing our paperwork to the drivers we were directed to a building and entered and found half of America waiting in a queue to hire a car, airconditioners battling to cope and a wait of about 1.5 to 2 hours to get to a counter, our turn came and our paperwork handed into the staff, after a few attempts with the computer it soon became apparent that we were strangers in this building and were redirected across their lot to another Rental operator called.........Yup u got it Thrifty. Lesson learnt - PLEASE state on your pickup information the name of the rental operator you did the deal through - if we had had THRIFTY or Dollar or AVIS in this box today we feel we would have known exactly where to go, avoided the mass of humanity and lack of air conditioning and a 1.5 hour waste of time wait. Arriving on foot pulling suitcases we enter Thrifty Premises like chalk and cheese difference, we were about the ONLY people wanting a car, in this super aircondioned building, paperwork done, we were told that a Corolla was not available BUT we could take our own choice of any of the "C" Class vehicles on the lot and we were shown where to go, once we had taken our choice, we were free to go and the car would be booked out on exit from the premises. While we cannot fault the service at Thrifty, especially the collection and drop off, including all the staff - I feel a mention is worthy to be noted. Consider, a stick shift, right hand side car driver of 53 years arriving in the USA, confronted with a fairly new Nissan Sentra, left hand Drive - Automatic gear shift, keyless ignition - push button start and we could not drive or start the car, a quick look at the University sized operator manual and we requested help, no problem at all as ALL the staff were brilliant and a few laughs later we were "on the road" - the drop off was easier, we merely drove down a lane, got flagged down to stop, told to put the car into P and we were free to go. - Worth noting - neither at collection or on return was the car visually checked for any damage by any member of staff , we had however taken several photos on our mobiles (just in case) prior to leaving the premises. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by ALAN - 01 September 2018

" Easy to use web site. "

" Good value, the Dollar PLUS package was ideal for my needs. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by YVONNE - 28 August 2018

" Auto Europe no issues Budget - some staff very good, pick up of car okay but busy, needed more staff on, but issue with tank of fuel as already outlined. Trouble with using you as agent, the company deny any responsibility so more of my time wasted sorting it. At least if you book direct with a company, they must take responsibility. So would think twice in the future, although prices offered through companies such as yourselves do offer good deals. "

" Budget denied knowing about free tank of fuel deal, so I had to spend time on holiday chasing your company to liase with them to confirm we were entitled to the free tank of fuel. In addition, despite having had confirmation following our rental that we incurred no extra charges, I have had a toll charge from them appear on my credit card statement dated 19 days after our rental completed. To my knowledge we did not use any toll roads. NOT HAPPY !!!! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DENVER, US - Reviewed by GEORGE - 21 August 2018

" This is the first time I used Auto Europe. I have tended to use Holiday Autos but was suitably impressed with the prices and efficiency of AE. Their prices were cheaper than HA and their communications throughout were impeccable. Overall, I will use them again! "

" Overall, Alamo were very good. My first experience with them was when I called them from the airport in the UK when our flight had been delayed over 2 hours. I was concerned that my reservation would be cancelled. The lady that answered was very polite and helpful and assured me that my car would be there when I arrived. My next encounter was the check-in staff. He was not so good. He was non-smiling, seemed very dis-interested, explained very little and tried to sell me every unnecessary add-on. Some customers could be made to feel that they were making a huge mistake if they didn't buy all the extra cover he was 'recommending'. He seemed quite displeased that I did not accept any of his recommendations. When it came to collect the car, I was given a smaller SUV model, with no GPS, even though i had paid for one, and my paperwork stated so. The staff acknowledged the mistake and worked swiftly to get me the right size, along with a GPS unit, even though they still said they had no indication that I was entitled to one. Still, they were accommodating and I could tell they were there to please. I had researched rental providers and I knew that Alamo had a great reputation, and overall, despite the check in staff trying to sell you the world, I was very satisfied with the service i received and would definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by SCOTT - 19 August 2018

" we have been ripped off "

" I have sent a note about this car hire. We booked this rental via yourselves thinking it was Europcar. On arrival at Denver it was 'Advantage Car Rental'. We had full insurance including tyres and windscreen cover. We were told there was nothing to pay as we had already paid it all. It took ages to collect our car on 28th July as the first 2 cars offered to us had problems and there were big queues. We were very concerned by the condition and would have gone elsewhere but as we had prepaid we didn't see we had much choice. The first car had a huge gash out the tyre. The 2nd car also had a big gash out the tyre and said it needed a service. I raised my concern with the team leader who said we didn't need to worry as we had full insurance and offered $50 compensation for our wait. I said I just wanted a safe car and he said we had full roadside assistance for free (his name was Syed). He said we didn't need to worry about a thing. On return with no problems, the person taking in the car said we would just get an email receipt. We have now been billed $200 and another $146.21. Please can you dispute these charges and we were told verbally there would be no charges at collection of the car. Syed may remember us as I was so worried about the condition of the cars. This is a terrible car hire company, they are trying to rip us off now having given us a very bad service in the first place. There are charges listed on the agreement but we already had prepaid these and there are often charges listed even though you have already paid them. They said very clearly there was nothing extra to pay. You should seriously consider not using this company, the cars were all in poor condition. I have a photo of the bad tyres and message saying check engine oil from one of the cars they tried to give us. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DENVER, US - Reviewed by RICHARD - 10 August 2018

" ... "

" Rip off return charge "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 9

DENVER, US - Reviewed by N - 14 July 2018

" Perfect car for our trip "

" Perfect car for our trip "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by JUAN - 28 June 2018

" I'm still waiting for a reply for a claim "

" I'm waiting on a claim reply "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by MARIO - 26 June 2018

" Terrible experience, because our flight was delayed by two hours the agent told us after waiting for another 1.5 hours at the counter that our booked car is gone and all he could do is giving us an upgrade. He explained that they only hold the car for an additional hour before they move it back. How is that supposed to work if peope queue for more than an hour in front of your counter??? He implied doing it free, we ended up with an additional cost of more than 1000USD though. Definitely going to avoid this company! "

" Terrible experience, because our flight was delayed by two hours the agent told us after waiting for another 1.5 hours at the counter that our booked car is gone and all he could do is giving us an upgrade. He explained that they only hold the car for an additional hour before they move it back. How is that supposed to work if peope queue for more than an hour in front of your counter??? He implied doing it free, we ended up with an additional cost of more than 1000USD though. Definitely going to avoid this company! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 4

DENVER, US - Reviewed by CARLOS - 22 June 2018

" Efficient staff, well organised, effective service! "

" Was really good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by JOHN - 13 June 2018

" I was not offered any discount as a result of not having the vehicle or a comparable vehicle to the one I booked available though I was offered a different Jeep which would have quadrupled the cost of my hire . This price increase was only made apparent at the point at which i was handed my voucher! People are tired and vulnerable at the end of long haul flights. More care needs to be taken to avoid the risk of overcharging! "

" I had ordered a Jeep which will have had more significant ground clearance than the Sportage I was given in replacement. This meant that I had to be driven in the Jeep my sister hired on the parts of my trip that required ground clearance. This seriously undermined my ability to access some areas. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by TOR ERIK - 11 May 2018

" Quick, easy and very straight forward... "

" Everything just worked "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by DOMINIK FRANJO - 01 May 2018

" A good and pleasant experience "

" Overall very good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DENVER, US - Reviewed by DEBORAH - 02 July 2015

" Placing the initial booking was fine. Arrived at Denver airport to be told they no longer hold the type of vehicle booked (Mustang Convertible) Was given the option to be taken to an alternative supplier to get a Mustang (for which I would have to pay again) An alternative vehicle was supplied by Dollar (Jeep Cherokee) On checking the internet again when the opportunity allowed, the vehicle type is no longer available from Denver. A complaint letter is to follow "

" The team at Dollar worked to provide me with an alternative vehicle "

DENVER, US - Reviewed by KENNETH - 01 July 2015

" Regularly use Auto Europe and always pleased with the service "

" I had intended to contact you without the survey to tell you what a pleasure it was to deal with Alamo. The inclusive package eliminated all the hassle normally received when picking up a car. The staff were all friendly and a good speedy service. "

DENVER, US - Reviewed by GEOFFREY - 21 June 2015

" Very efficient and good quality car "

DENVER, US - Reviewed by DENNIS - 15 June 2015

" Despite being advised on the Booking Confirmation that Dollar had a desk at the Terminal in Denver, this was not the case! (This was the reason I chose Dollar in preference to other renters offered by Autoeurope and proved quite inconvenient for us.) I think this should be amended on future bookings so other people do not book with Dollar not knowing the situation. It was the same with our booking in San Antonio (Texas) which was even more inconvenient. "

" Staff were very laissez-faire. Amongst other things, we were simply directed to the car park and told to choose any car we wanted from a certain area which created an element of doubt as to whether we were choosing one in our designated group or not. For this reason I chose the same make and model we had been given in San Antonio even though there were others cars in the same area I might have preferred. Minimal assistance was given by staff. "

DENVER, US - Reviewed by CATHY - 11 June 2015

DENVER, US - Reviewed by ANDREW - 02 June 2015

DENVER, US - Reviewed by JAMES - 23 May 2015

" The car type we reserved was not available "

DENVER, US - Reviewed by MARCUS - 03 May 2015

DENVER, US - Reviewed by WILLIAM - 30 March 2015

" Inform customer when cheaper rates become available "

" Long wait for the shuttle bus at DIA "

DENVER, US - Reviewed by IAN CHRISTOPHER - 16 March 2015

" Everything went to plan - vehicle as described "

" Vehicle as described, friendly staff. "

DENVER, US - Reviewed by IAN - 03 February 2015

" Have used Auto Europe many times before. Always competitively priced and using the major players in the car hire world. "

" Great customer service, very efficient pick up and drop off. "

DENVER, US - Reviewed by MITJA - 14 October 2014

" Top!!! I was very satisfied!!!! "

" Best car rental agency!!! No waiting lines on the airport. You can select between cars. very quick car return!!!!! I highly recommend ALAMO!!!!!! "

DENVER, US - Reviewed by DWIGHT - 04 May 2014

" Everything went smoothly "

" Quick and friendly service. (Interestingly, they tried to persuade me of the value of getting a bigger car with more power. When I declined they gave me a bigger car because they didn't have the one I ordered available!) "

DENVER, US - Reviewed by MARTIN - 11 April 2014

" All went very well with the Car Hire at Denver with Budget. Having hired with Auto Europe via Budget at Denver we are well aware of the Budget Team's hard sell tactics. They aggressively try to make you choose an upgrade or change of vehicle citing mountain driving conditions,etc. Everything else all good. MH "

" Having hired with Auto Europe via Budget at Denver we are well aware of the Budget Team's hard sell tactics. They aggressively try to make you choose an upgrade or change of vehicle citing mountain driving conditions,etc. Everything else all good "

DENVER, US - Reviewed by DAVID - 25 March 2014

" Simply easy to use website let down by your partner Budget, see below "

" Car smelt and interior not very clean Car not of an equivalent to the Ford Explorer SUV advertised Agents implied they were doing us a real favor delivering what we had already paid for(insurance, unlimited mileage etc) Initially did not agree that I had purchased first tank of fuel. Alamo booked previously much better "

DENVER, US - Reviewed by SR - 29 January 2014

" Amazing low prices Very simple website with many options VERY flexible cancellation terms I never use any other car hire company..many thanks "

DENVER, US - Reviewed by CHARLES - 16 November 2013

" Great value! And dealt very well with me on the phone when I made a change to my booking. "

" I was given quite a hard 'sell' when I went to pick up the car. I would have preferred to have felt that I was dealing with someone who wanted to ensure that I had a good, safe experience rather that someone trying to make money out of me. "

DENVER, US - Reviewed by JAMES - 09 February 2013

" My experience with Auto Europe was very good and I was given good advice when I contacted the USA number to get help concerning a problem with the rental company DOLLAR over charges for EXTRAS (see below) "

" Rental agent tried all manner of methods to get me to pay for an upgrade including telling me that the SUV ordered was really unsuitable for driving to the mountains, because of the engine size. She also signed me up, without advising me, for additional options amounting to $321, which fortunately I spotted and got them to credit back to me on returning the car. I could however easily have missed this and been $321 worse off. I think Auto Europe should CLEARLY WARN customers of these sorts of practices used by rental companies and their agents and advise them to check carefully the rental agreement to ensure no extras have been added. "

DENVER, US - Reviewed by JOHN - 07 January 2013

" Great service and great value However, my flight details changed and the rental pickup was two hours later than booked. As a consequence Dollar no-longer had the car I requested. I had spoken to an auto-europe representative a week earlier who had assured me that the flight changes would not affect the rental - as a learning point, you should advise customers to keep the pickup details accurate! "

" The 4x4 car I reserved was not available because I arrived for pickup 2 hours late Whilst I had to make do with a lesser vehicle, to Dollar's credit, they not only arrange for the correct vehicle to be available the next day, they also delivered it to me - 100 miles away. great service eventually! "