Auto Europe
- North America
- Central America
DOLLAR MOROCCO CUSTOMER REVIEWS
- 7
- 7.4
- 7.2
- 7.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
DOLLAR MOROCCO Car Rental Reviews
Average Rating for Dollar :
MARRAKECH, MA - Reviewed by YASIR - 20 June 2025
" Not a great one with Dollar agent unfortunately. "
" Very slow and bureaucratic check in experience. Not a well lit area so was unable to see the existing damages in the vehicle. When I returned the vehicle the customer service personnel insisted of a scratch in the car that was not in the vehicle back bumper at check-in. I'm 100% sure the scratch was in the vehicle from the time of check-in. Upon my arrival back to UK I received notification that the deposit on my credit card will be held until they determine the repair cost. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MARRAKECH, MA - Reviewed by JOHN - 10 November 2024
" Great experience "
" Good value and well organsied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by OMER - 03 February 2024
" Good service and staff. "
" Good service and staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by NUNO MIGUEL CORREIA - 10 August 2023
" It was a very nice experience renting with Hert...as expected "
" The employee at the branch was very friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AGADIR, MA - Reviewed by HELEN - 18 March 2023
" Had to return it washed snd valeted which we were not expecting. "
" Ended up with nice Hertz car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by IAN - 05 July 2022
" Booking through AutoEurope is easy to do. I will not be using dollar again and I hope I manage to get my £1813.54 excess returned. "
" Whilst picking up the vehicle I was asked to was the car when I return it. I have had many hire cars in many different locations and have never had to clean the vehicle? So I had to pay for someone to clean the car! Also had a chipped windscreen (not my fault) and they've taken £1813.54 for a new windscreen!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by BILAL - 16 May 2022
" Got there and was told that I had to pay a huge deposit blocking my credit card, this was not made clear before arriving in Morocco. I then had to pay £150 to half the deposit. "
" Everything was okay. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by NOAM - 11 November 2021
" Great service. Communication through the emails beforehand was immediate and efficient. "
" Great car, great staff, great service and great price. Staff were very friendly and willing to help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FEZ, MA - Reviewed by RACHIDA - 20 February 2021
" I highly recommend this team.Excellent service throughout. "
" Excellent team,excellent service.Highly recommended in particular Younes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by MOHAMMED DILBUR - 25 February 2020
" I'm not happy at all with how extra payments have gone out my account, nearly 400 pounds "
" I have been over charged by nearly 400 pounds and dont know why, am I still waiting for my answer "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by JOHN - 03 February 2020
" I did not expect such a huge drop off fee for leaving car in different town. "
" Reverse gear was broken. Very difficult to engage. Car needed maintenance. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARRAKECH, MA - Reviewed by STUART - 18 October 2019
" Overall good, with exception of pick up "
" Very slow car pick up - took an hour for car to arrive. Everything else ok. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
RABAT, MA - Reviewed by LARBI - 22 September 2019
" Stress free and smooth process.New and clean car. "
" Very good service and professional employees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RABAT, MA - Reviewed by ABDELTIF - 22 September 2019
" The team you have in Morocco very professional and helpful. "
" The service was very professional. And the staff at Rabat airport were very helpful and very polite from the counter staff to the ones that deliver the car to the client . The car was clean and before the staff handed me the car the run me through all the important issue I needed to drive in Morocco. I would to say thank you to the team in Morocco. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TANGIER, MA - Reviewed by HABIBA MUNYE - 01 September 2019
" I quite liked the staff at auto europe. I have contacted them few times and they have been efficient with my request. So I am happy with them "
" Very bad customer service, been provided a car which was not safe, when back to them to sort the wheels of the car they said they cant change the tyres which where very badly wearn and told me they will come to me tomorrow and sort it out but never done. I have been calling them hundred times, calls where never answered by the way Hertz and dollar are the same in tangier airport. I had to take the car to garage the day after I collected the car to fix the front left. When I went to them to sort the other tyre they just gave me excuses to delay for them to sort it out, thank god nothing happened to my family in that car. They gave me very unsafe vehicle, tyres, window wipers was wearn out too, the engine was leaking water. Very bad staff. Never again would I go back to Hertz or dollar. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
TANGIER, MA - Reviewed by SCOTT - 22 May 2019
" . "
" We arrived 12hours late due to a change of flight so they were unprepared but worked something out and then also offered me an upgrade for an extra €36 that I turned down so they offered me the same upgrade to a new C4 for €18 that I took. The upgrade was a great clean car and everything else was smooth "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by REZAUR - 30 April 2019
" Very very bed service. Can't speck english. poor comunication "
" Very very bed service. Can't speck english. poor comunication "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
MARRAKECH, MA - Reviewed by RICHARD - 27 April 2019
" Car was OK, the Dollar/Hertz desk at Marrakech airport is a scam! "
" Online booking was simple & efficient, sadly when we got to Marrakech airport, we waited 1 1/4 hrs to be served in a queue of 6 people & one assistant serving, Once we started the process, we were told we had no insurance & I was charged over £200 for extra insurance plus a further holding amount to cover excess! This is the scam that used to be had all over Europe, especially Spain & Greece years ago. I am not happy at all! "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
AGADIR, MA - Reviewed by SABIH - 25 April 2019
" same as above "
" Few aspects I was not happy about: Only one person on the counter and it took us over an hour to receive the car I did not receive the car I paid for They staff had very awkward policy "take it or leave" basically you must take whatever car they provide I had to argue with them so they can provide a USB Adapter so I can use my phone as a GPS throughout my trip "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
RABAT, MA - Reviewed by JAMES - 18 February 2019
" This is based on the assumption that auto Europe will take my complaint about hertz/dollar seriously. "
" Service was provided by hertz. Employee attempted to extort a bribe from me otherwise he would put that the car was in a bad condition and I would need to pay a 340dh fee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
RABAT, MA - Reviewed by AHMED - 08 February 2019
" Excelent service and good choice "
" Good value custome "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by MUDASSIR - 11 January 2019
" The check in process was very slow and it was a long queue. We had to wait for approx 2 hours before getting the vehicle "
" The check in process was very slow and it was a long queue. We had to wait for approx 2 hours before getting the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FEZ, MA - Reviewed by SYED - 19 December 2018
" Over all everything was ok. We enjoyed our trip "
" Everything was fine. But car door was faulty. Passenger side can't open from inside. Also no navigation option in counter "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MARRAKECH, MA - Reviewed by BRIAN - 27 November 2018
" See above "
" Was physically attacked - yes physically - by airport agent. I couldn't find police or security support at airport and had to catch flight so didn't report at time. Currently seeking legal advice. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TANGIER, MA - Reviewed by HASSAN - 19 November 2018
" Very happy with the services And car "
" Excellent car for the price Very good customer services with Good communications "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by FAROUK - 08 November 2018
" The whole experience was very good no issues at all "
" No issues infact we got an upgraded car the whole experience was good collecting and returning the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by JUDITH - 25 October 2018
" Auto Europe are losing their price edge to other consolidators "
" Location at Marrakech messy. Car in very poor condition with multiple scrapes and foul smell inside "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 3
MARRAKECH, MA - Reviewed by MIGUEL - 22 October 2018
" Easy to book, better price found than anywhere else. Will repeat booking through auto europe. "
" The C4 cactus we got wasn't on its best shape, automatic gearbox was the worst I've ever driven, not smooth and made weird noises at low speed. The Aircon needed a gas charge. 60k km car had seen better times! Still the car brought us to our destination without any problem, driving through the mountains and finally reaching the desert. Easy to drive, good for 4 adults with cabin 4 size suitcases and small bag packs. worst point was that the rear windows couldn't be fully opened. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MARRAKECH, MA - Reviewed by MARTIN - 27 September 2018
" I would like to complain about the rent-a-car that was provided to me by "Auto Europe Dollar". The car was in extremely poor condition, as the periodic replacement was not performed and the "Service" indicator in the car lit during the middle of our trip. We did not find instructions in English, exactly what this problem meant and we were worried about serious consequences. The biggest disappointment was at the return of the car. The employees who accepted it, claimed that paint damage had been suffered and despite the photos we provided as proof that all the damage and scratches were present before, were not entirety accepted, and we only managed to "reduce" the claimed damages from three to one. However, I insist that the damage from the rear of the car to be reviewed, because it was originally present as well as others on the same component. As proof, I'm sending you photos from the date of hiring. Generally, almost all of the items were inappropriate, and I or the insurer should not have to pay for items already damaged that were most likely already filed as damages. Please be reconsidered and removed any claims to me. "
" I would like to complain about the rent-a-car that was provided to me by "Auto Europe Dollar". The car was in extremely poor condition, as the periodic replacement was not performed and the "Service" indicator in the car lit during the middle of our trip. We did not find instructions in English, exactly what this problem meant and we were worried about serious consequences. The biggest disappointment was at the return of the car. The employees who accepted it, claimed that paint damage had been suffered and despite the photos we provided as proof that all the damage and scratches were present before, were not entirety accepted, and we only managed to "reduce" the claimed damages from three to one. However, I insist that the damage from the rear of the car to be reviewed, because it was originally present as well as others on the same component. As proof, I'm sending you photos from the date of hiring. Generally, almost all of the items were inappropriate, and I or the insurer should not have to pay for items already damaged that were most likely already filed as damages. Please be reconsidered and removed any claims to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by GABRIEL - 21 September 2018
" Good service good car "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by BARRY - 12 June 2018
" It was the worst experience we have had hiring a car and then to be pointed out that we had to pay and additional 250 Dirham to have the car hovered on returning the car was extremely disappointing (as there was hand written small print pointing this out) was appalling. We made every effort to keep our car clean and tidy, but due to the sandy nature of Morocco, it was inevitable that the inside of the car would hold additional sand/dust, particularly with 4 of us driving around for 6 days. Ideally we would like to be reimbursed with this 250 Dirham as it was not part of the official document, only hand written on the form and due to the incredibly long wait we experienced. "
" We would never use Dollar again as they were incredibly slow. We have hired cars in various places over the world and these were by far the slowest. We waiting an hour and 15 mins just to be seen and there were only 3 people in front of us. It took a ridiculously long time and when we got out to the car park our car wasn't there and the people in front of us were then sitting on the pavement waiting for their cars too. No one we spoke to in front of us or behind us were happy at all with the service. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 9