DOLLAR UNITED ARAB EMIRATES Car Rental Reviews

ABU DHABI, AE - Reviewed by MOHAMED - 22 May 2024

" Auto europe seems to not have explained to Dollar that you offer Zero excess contracts on behalf of Dollar, or dollar was just trying to wing it to flog extra insurance on me. whichever the case, I should not be put in this situation at Dollar desk. "

" I arrived at the Dollar desk at 7:30am for a booking starting 08:30am. They religiously made me wait 1 hour until 08:30am to even look at the booking. Later I found out that a staff shift change happened in that hour, hence the reluctancy to deal with my reservation close to shift ending. The Staff tried to change contract terms and tried to apply an excess on my Zero-excess rental. They were very insistent. They also applied a deposit of AED 3000. The car booked was not available so they gave me a smaller car instead. I had guests to take with me and the whole rental was to fit us all with luggage. clearly this changed our plan and we had to spend considerable additional money on taxis...etc On returning the car, no space to park the car, kept going in a loop. 3 staff members in the Dollar cabin and none of them cared to come out and assist. overall, not a good experience. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

ABU DHABI, AE - Reviewed by MITUL - 18 May 2023

" False advertising "

" The car that i had prebooked was click bait and was not honoured by the carr rental company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by DENISE - 25 January 2023

" As above "

" I did not pick up the car. There was no car available till much later the time I had booked. The type of car I wanted was not available. I was offered a hatchback which I am not comfortable driving and tried to charge 3000 AED for a 24 hr hire. The counter staff was completely disinterested. He could have called and told me about the car difference well in advance. Chose not to and arrogantly thought I would just accept whatever he gave me. Waste of time and money for taxis. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ABU DHABI, AE - Reviewed by CHRIS - 29 October 2019

" Still waiting to receive the 15% discount advised at booking as part of your promotional flash sale. Emailed the on the day of booking and still to receive any communication from Auto Europe hence the low score. "

" Dollar were very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by DAVID - 21 October 2019

" Always good value and choice "

" Cleanliness of car interior was average. Rear seats had stains. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

DUBAI, AE - Reviewed by HANI - 07 January 2019

" Autoeurope doesn't have 24/7 customer service line I tried to call several times but the ofece was closed "

" They downgrade the car I reserved with lower category an old dirty car withe promise to bring the car I reserved to my hotel which not happened with their bad customer service and no refund of the different car category "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

DUBAI, AE - Reviewed by CHRISTOFFEL - 11 September 2018

" Auto Europe was fine but Dollar not. "

" They wanted to charge me for damage to interior including a cigarette burn. This definitely wasn't me and so I disputed it. After 45min they conceded it wasn't me after I forced them to produce the photos of the condition of the car before the rental. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

DUBAI, AE - Reviewed by BRIAN - 21 June 2015

" Helpful invoice, but you did not state that Airport Parking Fee for rental returns would be as high as A E Dirhams 50 - roughly equivalent to $ 14.00 or GBP 9.40 Nor did you mention an additional 'Vehicle Registration fee" of AED 4 PER HIRE DAY "

" Helpful English speaking staff. Old car provided - adequate, but not exactly powerful. "

ABU DHABI, AE - Reviewed by BRENNON - 09 May 2015

" Upon arrival my flight was delayed which means you would assume the vehicle would be prepared and ready. The car was late. On collection the car was as requested a non smoking vehicle. The car had a terrible smell of stale smoke despite the non smoking sticker on the dash board. The car had to be exchanged the next day in Dubai as it was not acceptable or bearable. Upon exit of Abu Dhabi airport car park I was issued an exit ticket which did not work as it had AED 175 owing on the ticket. I was told by the staff to just explain to the car park attendant and he would allow me to exit. A further delay. The service was poor to say the least, the cars were dirty not well presented with parcel shelf broken which meant luggage exposed. "

" The comments above relate to Dollar. I would never use them again and I travel constantly and hire cars on a regular basis. At least 3 weeks a month and this was the first and will be the last time. "

ABU DHABI, AE - Reviewed by PETER - 10 March 2015

" Auto Europe site is clear and easy to use. However it may be useful to see feedback from clients on the rental company and the specific rental office as these can differ between locations within the same group. I would like to have something more than cost in order to judge car hire services; eg quality of car, quality of service, effectiveness at dealing with issues. "

" Initial car was high mileage, with one major dent and a number of smaller dents, scratches, and panel misalignment, along with interior trim hanging off. No alternative was available at the airport but a change out was promised within a one hour window the next day; when it didn't arrive it took a number of phone calls and broken promises before it was eventually changed out eight hours later. The replacement car was what I would expect of a reasonable car hire. "

DUBAI, AE - Reviewed by MARK - 11 November 2014

" Best price found for car rental via Auto Europe. The website is fairly easy to navigate and understand. "

" Good value and a good service from Dollar Rentacar. Excellent location on terminal in DXB. "

ABU DHABI, AE - Reviewed by DAVID - 12 September 2014

" I always get very good rates from auto europe and i recommended auto eurooe to many aquantences and colleages "

" Unprofessional staff, bad status vehicle received. Last time i take a vehicke from dollar "

ABU DHABI, AE - Reviewed by JON - 26 June 2012

" Keep prices low and we will come back I have been using Auto Europe for many years now always with good service "

" This time the car was high mileage 87K and it had a few issues, high petrol consumption and noisey wheel bearing But on my last visit I had a new car so I cant complain "