Auto Europe
- North America
- Central America
DOLLAR UNITED STATES CUSTOMER REVIEWS
- 7.7
- 7.3
- 8
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
DOLLAR UNITED STATES Car Rental Reviews
Average Rating for Dollar :
LOS ANGELES, US - Reviewed by IAIN - 19 September 2025
" As above "
" Could speed up yard exit process after collecting car as there was an unexpected wait (not too long) in a queue with that process. Alternatively inform customers that a delay in exiting the yard should be expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GILBERT - 12 September 2025
" good value "
" okay but not as good as alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by NEIL - 10 September 2025
" Autoeurope booking experience is very easy, all I would say to anyone is don't use Dollar or any of its affiliates as they are only out to scam you at the pickup by adding additional charges. Use Alamo/National/Enterprise instead never had a problem with them before. "
" The agent added the prepaid fuel option to my invoice when I specifically told them I did not want this and would return the vehicle with a full tank. I feel totally ripped off by Dollar and will not be usuing them agaiin. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 04 September 2025
" Charges ridiculous "
" Got charged $120 for being early to pick up car after airline changed flight time "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 30 August 2025
" I was informed that I would receive a copy of my invoice by email which to date has not happened "
" Overall a very positive experience. The vehicle allocated was of a higher level than my booking and almost brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEPHEN - 21 August 2025
" Our experience on an earlier hire in Denver was very good. Los Angeles was very poor "
" Pick up clerk was completely disengaged and not helpful. Car had a nasty knocking noise coming from what seemed like a loose wire in the door. We could not locate it but it was an obvious issue after reaching about 30mph. The drop off staff were not interested in engaging with us so we had no opportunity to provide this information to them. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by PAUL - 12 August 2025
" Overall a good experience which I would use again. "
" Pick up from Term C was quite slow with only one agent working. Some confusion when dropping the car back as to whether an agent should have checked the car with us being there but was told just to leave it. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 11 August 2025
" Overall efficient process. Transparent costing, great communication, will use again. "
" Great service and vehicle for second year running. Recommend!***** "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 09 August 2025
" Booking with Auto Europe is always an easy experience and, along with the competitive quotes, I use it because it offers an excellent refund policy which gives me 'peace of mind' and confidence to book. "
" The first vehicle I was given smelt of vomit (somebody had obviously been sick in the vehicle) so I went to the kiosk to raise this and asked for another vehicle. Fortunately, there was one available and I was offered another vehicle (the representative was very pleasant and immediately tried to rectify the issue). However, a vehicle in that condition should not have been allocated to me and I wonder what would have happened if another one had not been available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by SHAHAB - 07 August 2025
" Auto Europe was great. Found me a very good deal for pick up at LAX "
" Good rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by KEITH - 03 August 2025
" The Car drove well but it used a lot of fuel which i have told them about. They also took $200 Dollars out of my holding credit Card on same day as hired, i only noticed this on my return home. this i believe should not have been taken and i should receive a Credit back on my card, hopefully you can help me with this. And no damage on the car when returned. on your side i could not be happier with the cost and service you have given me so far "
" HI I had a problem with the fuel Gauge when i returned the car i mentioned that although i only drove 524 miles i filled the car up fully twice and topped up once. also i have noticed that they took $200 dollars out of my credit card the same date of hire for to block the deposit ??? this has not been returned to me at this time. i have always hired from Dollar and i'm a Dollar Express member, but for some reason they took it this time, never before. i also got yesterday a full report of no damage to the Vehicle. could you chase up and help my refund please. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RUSSELL - 01 August 2025
" Very simple and efficient. "
" Friendly, professional and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SIMON - 01 August 2025
" After an unauthorized charge to my credit car by the car rental company I raised the issue with Autoeurope but as yet no response. Car was retuned as per the T&C , no damage or excesses. pre-paid rental yet I was charged again by the rental company. Not great service at all. I have rented frequently through Autoeurope but will now reconsider for the future. "
" All good until I received an unknown charge to my credit card after drop-off. The rental was all pre-paid but a charge was taken for the same amount. No damage, no excess nothing. No email, no invoice from Dollar. I have raised the issue with Autoeurope but still no response. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RUSSELL - 31 July 2025
" My only issue was with the dollar staff "
" The car was as expected, but the staff dis-organised. It took over 1 hour to stand in a que waiting to be served. Also, after queuing for 30 mins in one location was told to go to a different location which would be quicker. However, in fact there was only one staff member and it took even longer "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEPHEN - 21 July 2025
" Fairly straightforward worked well "
" Full to empty expensive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LIAM - 15 July 2025
" Price was fantastic. Process was smooth from start to finish "
" The process was very smooth from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by EMMA - 13 July 2025
" Had read reviews about 2 hour queues at SFO airport, so got there early. Ended up picking up car an hour earlier than on my documentation so got charged an extra day on my return. Minor grumble. "
" Good price for a 4 week rental in California. Car was less than a year old, with low mileage. Find it strange that emergency breakdown cover does not come as standard. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANDREW - 06 July 2025
" Nice and slick process, although waited in queue for a while to pick up, return was easy "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by NEIL - 25 June 2025
" Please see above comments. Apart from these the overall experience was acceptable for myself as driver, but challenging for my passengers due to lack of vehicle suitability. "
" Booked a FULL-SIZE vehicle to cater for 5 adult passengers and luggage. Expectation from all correspondence was FORD EXPEDITION or NISSAN ARMADA. I was travelling with a group of 21 people and we were hiring 4 vehicles in total all similar. My colleagues were given the keys for 3 FORD EXPEDITIONS, I expected the same. I was the last person to collect as I arrived early and was told to come back to the airport at the agreed time, 90 minutes later. I had to get a taxi to my hotel then hotel shuttle back to the airport. I was allocated a HYUNDAI PALISADE, which although had the correct configuration of seating was very much smaller than FULL SIZE. I was describe this vehicle as MID-SIZE. I opted to take the vehicle as was expected to attend a welcome event at our hotel as soon as arrival back at the hotel. I became aware the following day that the vehicle was going to prove to be less than ideal for 5 adults and suitcases, once we started to prepare to travel to Montana (500 miles). As we were on a strict schedule of visits and meetings, there was no time to re-visit the Dollar Counter at Salt Lake City Airport to ask for an exchange. The reason I have scored down value for money and Efficiency of counter staff is for these reasons. The vehicle was booked well in advance, there should have been no reason not to have a more suitable vehicle nor to be knocked back due to earlier arrival. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 24 June 2025
" Auto Europe were fine but I would advise that you review using Dollar for the way they are charging for damage that was previously there "
" My daughters car was very dented with scuffed wheels and when they returned the vehicle they are trying to charge them for the damage - luckily enough they took photos of the car before collecting so hopefully Dollar do the right thing - very disappointing from Dollar as we have used them on previous trips but never again and since we have returned home we have heard so many horror stories about Dollar "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MARK - 22 June 2025
" I have used auto Europe before flying into Sandford and that experience was great. I understand my experience now isn't nothing to do with you as you are just a broker. So I wouldn't hesitate to use your services again. "
" After arriving into terminal c in Orlando Mco, there was only one check in desk at dollar and a queue that had 40 people in it. It took two hours to get to the front of the queue and then another 15 minutes to process the booking. After a 9 hour flight with three children it was a dreadful experience. Also the car was quite dirty inside( sticky buttons and centre console) we are looking to go back in March 2026 and would never book with Dollar again "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by CHRISTOPHER - 17 June 2025
" I didn't feel like it took any time away from my holiday. Couldn't have been happier with the service "
" I didn't feel like it took any time away from my holiday. Couldn't have been happier with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SARAH - 12 June 2025
" As above. Also orlando terminal c is badly signed "
" We were given a nissan substitute. Only problem was no connection other than to apple equipment. Otherwise good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ROBERT - 04 June 2025
" All good thanks "
" We were dealt with relatively quick and on the road soon after. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by COLIN - 02 June 2025
" All in all and enjoyable rental with no major issues "
" Only issue I had with the vehicle was the cleanliness of windscreen but otherwise staff etc were all very attentive and polite. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DAYTONA BEACH, US - Reviewed by WILLIAM - 02 June 2025
" Very smooth process from beginning to end and very competitive price "
" Excellent all way through. Had a tyre problem half way through rental and car was exchanged immediately for identical vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by VICTORIA - 01 June 2025
" Quick and easy at the rental desk. Nice new vehicle at a very good price. "
" A great price and a great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 29 May 2025
" Overall price was quite good. Website easy to use. "
" Good company. Ashame they always put pressure on to upsale at the time of pickup. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANTHONY - 27 May 2025
" Nothing negative well done excellent service "
" Excellent experience from beginning to end staff, car all excellent will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GARY - 25 May 2025
" Great price and easy from start to finish "
" Very easy and simple pickup and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 25 May 2025
" It was not a nice experience at the front desk, as stated. However, our vehicle was provided to us quickly at the collection point and the staff there were very helpful. The return was also a smooth process, and without hassle. "
" When we took out the rental, we took out the gold package, which meant to us that we were covered in everything that we needed. However, on getting to the counter to redeem our voucher, that woman dealing with us tried to get us to purchase add-ins for everything. This included upgrading to a bigger vehicle (we already had a 7 seater), extra breakdown cover etc. We refused everything, stating that if something was wrong with the vehicle that was not our fault, we knew we would be covered. She then moved onto a Sun Pass to get us through tolls, stating that if we didn't have one that we would be fined. We explained that we used the cash booths and so we didn't need to purchase a pass, as we did not cross many tolls at all. She then told us that cash payments on tolls were no longer an option, and again pushed for the Sun Pass. Worried that we would receive hefty fines on our credit card, we felt we had no option but to purchase one. That came to approx $250. However, when we got onto the highway and reached a toll booth, we saw that cash payment was still an option and we felt lied to in order for her to make a sale. This is unacceptable for a Dollar representative, who's word we trusted. If we hadn't have had previous knowledge about renting a vehicle from Orlando airport, I feel she would have been able to charge us a lot more, on top of what we already paid. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RALPH - 24 May 2025
" I'd use Auto Europe again but really question any future use of Dollar, "
" The desk staff without asking try to charge you extra for additional insurance and clearly don't like being questioned. Ordered an mid sized SUV but was given a Kia Soul, tried Googling if this car is in this category and it isnt !!!!!! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JAMES - 24 May 2025
" Nice and easy for me trouble free. "
" Quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MALCOLM - 21 May 2025
" Very smooth, nice and easy after a long flight. "
" Very smooth, nice and easy after a long flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STEPHEN - 19 May 2025
" Extremely poor service at Miami drop off and kiosk "
" Complete untruth written in vehicle incident report despite police documentation and failure to provide final receipt on request "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by LORRAINE - 19 May 2025
" Excellent except for the initial pickup. "
" Everything was excellent apart from the long queues at pickup. After a 11hr flight the last thing you need is a 1-1.30 hr wait in line to get a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 18 May 2025
" NA "
" Very satisfied with the overall service from Dollar. My only main concern was that we had an issue with the key fob about a week into our hire. The fob didn't work and left us stranded at Universal on a Saturday night. It took us about 45 minutes for the fob to eventually work and let us start the car. Unfortunately, we were unable to do anything the following day as it was a Sunday and there were no local dollar services open. Luckily we were staying with family who took us to pick up a new battery which fixed the issue. The batteries were paid for out of pocket. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 17 May 2025
" Auto Europe were great, Dollar not quite so good. Be aware when picking up from terminal C, you maybe liable to hard sell on additional insurance...just say NO "
" Hard sell at Orlando International Airport terminal C was unnecessary and unpleasant. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by SHAUN - 16 May 2025
" Great communication from start to finish, found it easy to find what I want and when comparing prices got a great deal. Everything as described and the whole experience was easy and stress free. "
" Excellent service from start to finish, car was virtually new and staff friendly and helpful. No pressure and no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEXANDER - 08 May 2025
" Had no problems with pick up or return. "
" Plane was late and baggage reclaim is very slow at Terminal C. We only just got to Dollar desk before closing. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by DAVID - 08 May 2025
" Site is easy to use and the Reservation form is clear about which class of vehicle is being rented and therefore what should be provided by the rental company "
" On arrival at Fort Myers the Dollar rental agent said the rental vehicle would be a Chevrolet Bolt this is a Compact class vehicle and I had clearly rented am Intermediate Class ( Honda CRV or similar) after some discussion with his superior it was agreed and I was allocated a Regular SUV and obtained a Ford Escape which I was happy with - this was at 23:30 at night after about 18 hours of travelling and I could have done without the hassle "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by BRIAN - 08 May 2025
" Whilst the pock up of the vehicle wasc satisfactory the drop off was the worst I have experienced "
" Drop off of vehicle was not good as we had to wait 10 minutes to check the vehicle in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by BRIAN - 07 May 2025
" Everything was great; only negative (not Dollar) is location of car rental centre at San Diego airport on other side of airfield to terminals - resulting in fairly long shuttle ride. "
" Staff made effort to locate and provide requested vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CHRISTINE - 04 May 2025
" No problem. Great staff. "
" We had an accident and dollar dealt with our return very speedily. Very good staff and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JOHN - 04 May 2025
" I try to use Dollar everything I travel. Good rates, good cars and good service "
" Everything went smoothly, apart from the long line, but I guess it was a busy time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by DARRYL - 28 April 2025
" Dollar were short staffed and had a distinct lack of cars...I had to wait 40 mins after check in for a car to arrive. NOT GOOD ENOUGH! "
" They were short staffed and lack of cars...Had to wait 40 mins after check in for a car to arrive. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 27 April 2025
" This is maybe the 4th time I have used Autoeurope & I was happy with the overall service & value. I definitely would return again. Thanks! "
" Overall, I was happy with my experience, however at car pick-up, there were no vehicles in my class immediately available. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by WALTER - 22 April 2025
" As above. "
" Agent telling me car booked would not be sufficient for our luggage was a surprise & left me questioning whether the description on the website was correct or he was trying to sell me a more expensive vehicle. Ultimately he gave me a very reasonable price for the upgrade which I accepted. Advice on toll plate was welcome. Having to pick up the vehicle from a different terminal was a nuisance easy enough to travel between. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ATLANTA, US - Reviewed by AUSTIN - 21 April 2025
" Im a fan of Auto Europe, zim judt disappointed with Hertz, Dollar abx Thrifty. I will continue to do business with you as your services have always been grest. Ill copy the same redponse from above as to thd experience. The vehicle I was given was not the luxury class I booked. I was given a large SUV which was not only difficult for my 80 year old mother to get in and out if... but more shocking was that it had been heavily smoked in... not cigarettes but Cannabis. It was so strong I had to drive with the windows opened. I was told there were no other cars available. It was so strong my guess would be whoever cleaned it probably smoked while cleaning it. I contacted their customer service email address with details of what had happened... no reply. A few days later I received their normal computer generated survey about the rental and I again responded in detail. This time I received s short reply that I should have reported the car had not been cleaned. I've never had a bad experience with Hertz, Dollar or Thrifty and have been a loyal customer to them fir twenty years, you should be able to see on my account with you. I'm terribly disappointed that I wasn't provided any level of support from them. I felt humiliated putting my 80 year old mother in that vehicle. She was worried people would smell it on her clothes and hair. I rented this vehicle which should have been LUXURY and visited because it was her 80th Birthday on 31 March. Other family members commented on the strong smell as well which left me further embarrassed. Possibly you could get a reply from them. I feel they owe me at the very least a credit towards my next booking. I already have the next booking through you guys booked in September and yes with them again as well. I will be booking another three week booking in the next month for either December or February as well . Their reply will govern if I remain a customer or move over to another rental provider. "
" The vehicle I was given was not the luxury class I booked. I was given a large SUV which was not only difficult for my 80 year old mother to get in and out if... but more shocking was that it had been heavily smoked in... not cigarettes but Cannabis. It was so strong I had to drive with the windows opened. I was told there were no other cars available. It was so strong my guess would be whoever cleaned it probably smoked while cleaning it. I contacted their customer service email address with details of what had happened... no reply. A few days later I received their normal computer generated survey about the rental and I again responded in detail. This time I received s short reply that I should have reported the car had not been cleaned. I've never had a bad experience with Hertz, Dollar or Thrifty and have been a loyal customer to them fir twenty years, you should be able to see on my account with you. I'm terribly disappointed that I wasn't provided any level of support from them. I felt humiliated putting my 80 year old mother in that vehicle. She was worried people would smell it on her clothes and hair. I rented this vehicle which should have been LUXURY and visited because it was her 80th Birthday on 31 March. Other family members commented on the strong smell as well which left me further embarrassed. Possibly you could get a reply from them. I feel they owe me at the very least a credit towards my next booking. I already have the next booking through you guys booked in September and yes with them again as well. I will be booking another three week booking in the next month for either December or February as well . Their reply will govern if I remain a customer or move over to another rental provider. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ROBERT - 17 April 2025
" There isn't a chance I would book with this company again and I would actively discourage others who were considering doing so. "
" After an exhausting flight we were 'upsold' toll road charges far beyond anyone would spend on toll roads. We were upsold extra coverage which, looking back, we clearly didn't need and wouldn't have taken out if we were not so exhausted. All these options should have been made available at the time of booking online but they weren't because the company relies on tired travellers in a hurry to leave. We also had to wait for a long time in the queue at the airport to collect our pre-booked car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by PETER - 12 April 2025
" All work well no hitches at all anywhere "
" Nice very low mileage car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 08 April 2025
" We always use auto Europe as it's easy to book and always an efficient process. "
" The only complaint is that we were not informed when booking that the dollar desk was closed from 11pm in terminal c so in the early hours of the morning we had to transfer to terminal A to pick up the rental car. It does say on the dollar website that it is open 24 hours but that clearly does not include terminal C "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by HELEN - 07 April 2025
" The website was easy to use and the voucher contained all the necessary information. I had no problems with my rental and I'll use Auto Europe again, I've also recommended it to a friend "
" It was easy to collect and return the car. I had a great choice of vehicles and the one I selected was new with only 1100 miles on the clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by PETER - 06 April 2025
" Please read above "
" Terrible service went to my car less than half full fuel despite ticket saying 100% !!No staff around to ask,so back to check in desk given other car which had tired carpets and dents scratches and was a uncomfortable ride over 55 mph as the wheel wabbled so terrible cars ,would you like to experience this ?? Please compensate. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
SAN DIEGO, US - Reviewed by ALAN - 05 April 2025
" Car was what I ordered "
" Easy to use, reasonable queue to obtain car and to return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MIROSLAV - 05 April 2025
" Counter staff should be more friendly and explaining things more clearly for example about sun pass etc. I was rushed and didnt like it. "
" As expected and very good. Just counter staff was not the most friendly one. As is usually the case at car rentals in USA where customer care is usually very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by KENNETH - 03 April 2025
" Easy to book with seamless pick up from the chosen provider. "
" Efficient and professional. Good choice of vehicles spotlessly presented. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 03 April 2025
" Auto Europe was an easy booking experience and very good prices "
" Everything was fine except for the pick up . We left the counter to find bay 30 where our car was located only to find it was empty . After a 30 minute wait we finally got a different car but we were left standing with all our luggage in a hot garage after a long flight . This has never happened before so I'm hoping it was a one off mistake "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVE - 02 April 2025
" After a 9 hour flight all you want is a swift nd efciient car collection and that never happens at Terminal C and Dollar "
" The collection experience at Terminal C at MCO is poor. For a multi million dollar terminal the care rental desks are very small, the lines were long and the staff are not very concerned or swift. It took longer to collect the car than exiting the aircraft, collecting luggage and getting through immigration. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALISTAIR - 28 March 2025
" I ordered a Luxury type vehicle, but on arrival at Miami airport, I was told they had no cars of that class. I ended up with a standard SUV, which I didn't really want, but had no alternative. "
" I ordered a Luxury type vehicle, but on arrival at Miami airport, I was told they had no cars of that class. I ended up with a standard SUV, which I didn't really want, but had no alternative. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by ASHA - 27 March 2025
" Competitive pricing and quick to respond to queries "
" A good experience (unlike previous USA hire experiences). However a week on I am still waiting for my holding fee to be released which is why I didn't give a max 10 score. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CHRISTOPHER - 27 March 2025
" Auto Europe were great; my comments refer to collection experience with car hire firm. However, I've done this enough to know they are all the same in this regard. "
" I long for the day when I don't have to queue for ages to pick up a precooked car and don't have to endure 10 mins of upselling at the counter! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by TERENCE - 26 March 2025
" Always thought the company was brilliant however disappointed with what I paid for and what I received. I paid for Intermediate but received compact. I then notice on the confirmation documentation from your company the car listed is compact. Google states, both the cars advised by yourself and given by Dollar are compact not intermediate. Still I know better for next year "
" Had too many bad experiences with Dollar and Thrifty over the years to give any positive comments. Been going to the States for more than 20 years and admittedly this was easier than many other times dealing this those clowns. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by NICHOLAS - 20 March 2025
" Auto Europe booking was really straight forward so I couldn't fault them but the experience with dollar has just left a bad taste in my mouth "
" After queuing for 3 hours to speak to the counter staff all it was was upscale upscale he said the car I hired wasn't adequate which on the website said 5 people 4 cases which is what we had said I needed a bigger car after waiting so long and the kids getting stressed I accepted which the car he gave me didn't fit the 4 cases so the cases ended up on the kids laps he said they hold $700 which is the $29 a day upgrade and $200 holding deposit which I have just checked my account and the have taken £514 which $29 a day equates to $406 which is roughly £330 so where has the extra cost come from seeing a taken the extra insurance to cover anything which there wasn't the car was badly damaged when receiving it really bad the car was dirty inside and out empty bottles and wrappers stuffed everywhere which how many people have been scammed for repairs cost which you never actually do I want to know why the extra money was taken "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
DENVER, US - Reviewed by JAMES - 17 March 2025
" Good, the car performed well. "
" A good experience at the depot, after a prompt pickup at the airport. I managed to lock my carkey in the trunk, I phoned Dollar and they were able to remotely unlock the car for a small fee, $25. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 16 March 2025
" The car was ok no issues took out the extra road side assistance for peace of mind - Very happy with Auto Europe "
" They tried to add an extra day due 30mins which I didn't ask for - a bit sneaky had to return to the counter on arrival "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JEFFREY - 14 March 2025
" The autoeurope process worked well - just very disappointed in the Dollar experience. "
" We paid more to get a Honda but got a Ford Edge with 63000 miles on it. Despite completing all the documentation prior to check in, there was a long queue and it took over an hour to get the car. Dollar said it was a busy time but all the other rental providers were ok. Won't use Dollar again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ATLANTA, US - Reviewed by PETER KEVIN - 11 March 2025
" As in box 3 above. "
" Arrived at desk to be told no SUV available at the time & unknown when one would be but they could offer me another car but I would have to pay $80 a day more but with staff discount they could make it $40 a day I.e a total of $640!! What an absolute scam attempt!! I declined and said I'd wait....in the end just 30 minutes which merely reinforced your staff were trying to con me. Outrageous. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEPHEN - 09 March 2025
" Very pleased "
" The car was brand new & perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by PEDRO - 26 February 2025
" Overall went very well "
" All fine but was pressured quite hard to to upgrade "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by NEIL - 24 February 2025
" Auto Europe website is easy to use to rent a vehicle. "
" I would not recommend Dollar at Miami airport based on my experience of the drop-off. We returned the vehicle and it was given a cursory look by the agent, who then scribbled a couple of words on the agreement and said everything was fine and we were free to go. It was only when we reached security in the airport that I found the car keys in my pocket. It immediately occurred to me that this was a potential scam - how can it be possible to return a vehicle without the fuel being checked? Fortunately we had time to return to Dollar, and regrettably I had two serious arguments with staff at both the rental counter and the drop-off location. Fortunately I had the foresight to record these in case Dollar tries to fraudulently charge my credit card for "lost key", fuel or damage. I also recorded the condition of the vehicle on return and the fuel level. Please would you take this issue up with Dollar and advise me of their feedback. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 22 February 2025
" Your prices continue to be very competitive and all the bookings I have made with you have gone smoothly "
" Got the usual fairly hard sell at the counter but she redeemed herself by upgrading us to an intermediate car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by HELEN - 29 January 2025
" Apart from dreadful dollar staff the car given eventually after nearly an hour of telling me she had nothing suitable and realised i wasnt moving till a car available she found a suitable car then proceeded to tell me i hadnt enough insurance she was soon put right Shocking upsale tactics all round "
" Absolutly awful Counter staff totally unhelpful no class of car booked available unless i went to a different terminal not happening with 3 large suitcases after travelling over 20 hours Over an hour to get a car of satisfactory class "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TAMPA, US - Reviewed by GERALD - 23 January 2025
" Very good "
" Nice clean car. Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARIA - 21 January 2025
" The asigned car was a Corolla that worked perfect "
" Great Staff and also great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JOHN TREVOR - 18 January 2025
" Excellent smooth and easy pick up "
" Had a short wait, at the reception, the young gentleman who looked after me,was excellent, charming and helpful, didn't have the car l expected, but gave me a free upgrade. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by NEIL - 17 January 2025
" Car had a smell of smoke in it "
" Dollar desk not open when I arrived had a sign up to go to Hertz. Had to take car back as oil warning came up on dashboard "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by MELVIN JOHN - 16 January 2025
" Autoeurope as usual best at what they do..... "
" We had to wait 45 mins for a midsize SUV to come through although there were many of the next size up in the spaces, Although the guy was very pleasant and under pressure ha answered with you did'nt pay for one of those,We also was'nt notified of a 45 minute wait for the car we paid for. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GARY - 16 January 2025
" Auto Europe efficent and helpful "
" Counter staff at MIA not very efficent and long wait. Clerk still trisd to sell me add on insurance even though Auto Europe told me it was included and the very reason I chose them When told to go to car collection no one tells you even how to start the car, where anything like indicators, headlights etc are just bay number! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MELVYN - 14 January 2025
" Very unacceptable/ devious practices of agents in the US is ruining this company's reputation. It has to stop "
" Agent at LA told us a load of lies. We had premium insurance- which we paid for in advance from the UK and included ALL extras including wheels. Yet he told us we had no option but to get extra wheel insurance as it was LAW in California. On further research we found out this was a load of lies. He therefore misled us and took advantage of us. Gaining money by deception. We didn't even get the car we had booked. We paid in advance for a medium size SUV and got a compact KIA. The whole experience was terrible from start to finish. Your agents are taking advantage of overseas travelers and this practice is highly unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by GRAHAM - 14 January 2025
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 13 January 2025
" As above "
" The whole thing that let down was the lack of staff on the desks at MCO. Although once getting to a service advisor Hillary was amazing. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAFAR - 13 January 2025
" Hello, I am very unhappy because your company had charged me for the entire rental period, but they did not accept it and took money from me again!!!! "
" Hello, I am very unhappy because your company had charged me for the entire rental period, but they did not accept it and took money from me again!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ALEXANDER - 12 January 2025
" No problems with booking as usual. Price was very competitive. "
" Arrived on Thanksgiving. Dollar did not have any vehicles in the category I had booked. Got an upgrade to a large GMC Acadia SUV. Service was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 11 January 2025
" Polite and efficient service good to deal with experienced personnel "
" Very efficient excellent vehicle no hassle car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by TRACY - 10 January 2025
" Not a bad price for over Christmas, very good condition car "
" Slow in picking car up, line of about 6 people and only 2 staff working. Always trying to upsell you. Original car allocated was small and not what paid for so had to go back to kiosk who then changed. Car was good brand new basically. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by YASIN - 10 January 2025
" Auto europe has done nothing wrong so thank you. "
" I was charged for 2 additional optional extras without being asked, and after returning the car a day later I was charged again for the exact same option I already paid for (pre-paid full tank of fuel). "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MARK - 10 January 2025
" See item 3 above "
" Sadly the experience at Orlando MCO airport was poor. Counter staff seemed lethargic and slow at processing a very long line of customers. After well over an hour's wait the staff seemed to assess my dissatisfaction and processed my order reasonably efficiently. The car was clean and presentable however unlike other times of car collection I was not given the option of similar cars. On driving the car I found that at 60mpg the steering wheel shook and knowing a bit about cars, knew that the road wheels were out of balance. I considered for a number of days about returning the car, but decided as we only doing mostly local trips I would put up with fault. The drop-off was fine although I'm still awaiting the final completion email. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by BARRY - 10 January 2025
" No issues experienced when booking my rental car. "
" Experience at the desk when picking up the car was excellent. I was given all options available to pre pay etc and was dealt with in less than five minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 08 January 2025
" Great service at a good price with insurances included. Cheaper than I could rent direct so happy all round. Would be happy to rent through Auto Europe again. "
" Wait at the counter was over an hour, even though I'd checked in online before arrival. Likely due to holiday staffing levels but would have been good to have a more efficient collection. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PITTSBURGH, US - Reviewed by DAWN - 08 January 2025
" Very pleased with the ease of booking, and felt I paid a fair price for the rental. Definitely will recommend and will come back when next needed! "
" Smooth and easy process for the entire trip; would gladly book from again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KATHRYN - 06 January 2025
" Very unhappy with Dollar adding something I didn't ask for or agreed to "
" I had a full to full gas deal. The counter staff told me I should take it back Empty. I never asked for this, or agreed to this as I knew I had full to full, but he put it on anyway and got changed £55 dollars for gas which would have cost me 40 max to fill. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ALESSIO - 06 January 2025
" Easy Booking process "
" Smooth exchange of keys. The car was new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by ROGER - 06 January 2025
" Helpful staff "
" Very good pick up, nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 05 January 2025
" Auto Europe were great, but wouldn't recommend Dollar at MCO airport. The queue was slow. "
" Long queue at MCO/Orlando - staff were very slow and they were having system issues. Not want you want after a long flight. The car was old and smelt of a swamp. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by DAWN - 04 January 2025
" Very easy experience, usually can achieve one of the best prices across the different companies, on this occasion the costs where quite high but I'm guessing this was mainly due to the time of year. "
" Counter efficiency was great, very fast compared to previous experiences. Not so keep on make of vehicle. Opened bottle of water had been left in the vehicle. Had to wait a while for the colleague at the airport to confirm where to leave the car and everything was satisfactory. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by IAN - 20 December 2024
" First class service "
" Fast & efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MALCOM - 16 December 2024
" Quite satisfied "
" Whole process went very smoothly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 14 December 2024
" As above "
" Called at rental desk Orlando Airport initial allocated vehicle was GMC Acadia. I asked how many miles and sure indicated 60-70000. Asked for newer one and was given Chevrolet Transverse which was virtually brand new. More than happy very nice motor and for its size economical. Drop of at Airport a breeze. Excellent Dollar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 14 December 2024
" Very competitive, excellent service "
" Excellent experience. The lady at the desk gave us a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 07 December 2024
" It's the first time at Dollar that I couldn't choose my own car "
" I try and always use Dollar as normally you can choose your own car from a row of them. This time I wasn't offered to choose my car but was just given one "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by ROGER - 06 December 2024
" See above "
" On checking the paperwork after returning the vehicle I noticed a charge of $75 for an "upgrade " which I did not request, nor was I asked if I wanted. The car I was given as far as I can see was the car which I had paid for. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by COLIN - 02 December 2024
" Booking thro' AE straightforward and great value. Always check website before any other site for our rentals "
" Lots of confusion at counters during pick-up. Transpired there was a lack of vehicles. Since found out that this may have been partly due to increased demand following the two recent hurricanes. Distinct lack of communication tho' with many of in the queue standing around for an hour or so. That apart good quality vehicle and service. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by RAYMOND - 02 December 2024
" I have used Auto Europe many many times and always find them them offering the best service and most competitive price "
" I have no issues with Dollar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANDREW - 30 November 2024
" On of the smoothest rentals I have had in the last few years very happy "
" In this we had no problems at all with Dollar or the car, a Toyota RAV4 with under 14000 miles on the clock. Dollar did not try to upsell so pickup was quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ERIC - 28 November 2024
" Website easy to use. And easily able to cancel original booking for a cheaper replacement without any hassle or quibble. Good choice of car rental options. "
" Despite my contract for a compact 4-door the service agent first tried to give me a 2-door economy - size below compact. I refused, and he then reluctantly found another 4-door car which he said was compact but seemed a little small - considering that I have been going to the USA for the last 15 years and always had compact. He said alternative was to upgrade to standard and pay addition cost. So I felt that I had to accept the small car. Not sure if this was a ruse to get me to upgrade or not. Agent was most unsympathetic and unhelpful. Said that now assign cars at the desk rather than customer pick car from the rank as too many people taking wrong cars (says more about their lack of process as there are several checks made before leaving garage). "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PHOENIX, US - Reviewed by GLEN - 27 November 2024
" No issues. "
" No issues. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by MICHAEL - 27 November 2024
" Not a good experience with Dollar this time which is the first time this has happened as they are normally excellent "
" The customer service person to collect car was incredibly slow. Would not use booking ref but name and then got name wrong . It took 40 mins despite having all correct paper documentation. Then first car we had to reject as it had piece of bonnet / windscreen wiper hanging off . "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TAMPA, US - Reviewed by CHARLES - 26 November 2024
" Easy as always, my go to provider, always competitive, easy to use website to book and manage by bookings "
" Nearly new car, no upsell, fast and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JEANETTE - 26 November 2024
" A great company to deal with and I like the fact that they're in the UK. "
" Great staff in JFK airport. All very helpful and put me at my ease. The car was lovey. The only reason I have given 9/10 and not 10 is because the washer fluid was low and the message kept popping up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAUL - 24 November 2024
" Very efficient service. "
" Efficient overall. Pleasant staff. We did have to replace the battery in the key fob. Tank was not full on pickup but we returned it the same and they were fine with this situation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 22 November 2024
" AE are good "
" Best avoided "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 22 November 2024
" car did everything i wanted "
" apart from the wait good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by CHRISTINE - 21 November 2024
" Good service "
" Great experience. Economical car and friendly service at pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by MAREK - 19 November 2024
" Overall very good service. Would recommend. "
" Good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by TOM - 17 November 2024
" N/a "
" Car was not very clean and had a few marks on it so I took pictures just in case they said I done it. Car was few years old and had 40000 miles on it. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by TREVOR - 16 November 2024
" Auto Europe came out with best deal again. "
" Giving advanced driver details seemed to speed things up. Agent pushed hard to sell additional insurance cover even when i told him i had extended cover through my travel insurance. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KEITH - 13 November 2024
" All good bar the long wait and marks on the vehicle. "
" Not enough staff working on the counter at pick resulting in a very, very long wait. Other than that the process at the counter was good. The vehicle we had (Nissan Rogue) was very good but could have been cleaned better (looked like a rush job) and the vehicle had a lot of scratches/markes which I had to record on my phone to ensure I wasn't billed for any damage. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PETER - 12 November 2024
" You just need to be competitive, the vehicle we had was value for money, pleas keep it that way "
" All fine, the guys in LA namely Victor P was brilliant, just very helpful and easy to deal with, please send on our thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MICHAEL - 12 November 2024
" Dollar representative didn't explain he was taking a $200 deposit it just appeared on my CC statement, it was a bit worrying because they tried to get me to upgrade a few extras, I contacted yourselves and you explained the $200 on my CC statement. "
" Excellent communication from yourselves. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 09 November 2024
" Excellent experience with yourselves, will be using you again "
" Felt pressured to upgrade at the desk refused all. decent model of car but old and not very clean inside and out "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MIAMI, US - Reviewed by NORMAN - 07 November 2024
" I had no problem booking the car with yourselves ,however I feel that you must be aware of what dollar are doing as I am certain we are not the only person this has happened to .It also happened to my daughter who hired a car from them the same weeks. Customers should be warned! "
" On picking up the car from Miami ,I asked about the toll roads and how we paid them . They explained that there was a pass you could purchase for $9.99 per day. I told them that I certainly didn't want to pay that amount as I probably would only use toll roads on a couple of days .They assured me that I would only be charged the fee on any day that I used a toll road,I double checked with them that I wouldn't be charged this fee for every single day and again they promised me it would only be activated on any day that I actually used a toll road. They also asked me if I wanted to pay for a full tank of fuel and return car empty which I agreed to do. On returning the car I was told to just leave the keys in the ignition and go .Nobody would check the car over with me and nobody confirmed what was outstanding for the fuel or tolls etc. On checking my bank statement the next day I found I had been charged £182.90 plus a further £45.27 toll charges. I sent an email immediately querying this and have received no response from dollar whatsoever. I was only expecting to pay for the tank of fuel and a couple of tolls , especially as the first week we were there all tolls were suspended by the governor due to the hurricanes. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by KIRITLAL - 07 November 2024
" We should be pre-warned about auto toll charges and how to avoid paying penalties . It's difficult for tourist to pay online on hired vehicle . Had to buy 7 days pass @ $14.99 plus tax instead of pay as you go . I didn't pass through toll for 2 days but still paid the daily charges . "
" It was easy to to get the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by PAUL - 06 November 2024
" Never had issues with auto Europe but will NEVER choose Dollar car rental again, "
" I had three separate rentals with Dollar this holiday. The first to rentals were somewhat unsatisfactory due to the condition of the cars offered ( dented and dirty). The Honolulu rental was the worst experience ever for other reasons. We queued for appr 90 minutes to get to an agent ( who was lovely) to get the paperwork done. We were then sent to another area to collect the car only to be met by another queue of very unhappy customers who had been waiting for their car to be allocated up to 2 hours ( allegedly). We were lucky as we got our car after an hour waiting and the car was clean and damage free too.... Return was straightforward on all three occasions. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by PENELOPE - 05 November 2024
" Happy with the car "
" Quite a long wait to pick up car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN DIEGO, US - Reviewed by MELINA - 05 November 2024
" Very efficient pick up and drop off. The rental car terminal is a little bit far from the San Diego terminal, but this is not the rental companies fault. "
" Very efficient pick up and drop off completed within minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by OLIVER - 05 November 2024
" Dreadful- avoid like the plague "
" Very poor experience at Boston airport, slow and rude. But I am astonished to find an email following the drop off that my licence plate was loose, odometer had an issue and they're looking to use my insurance to cover it. Absolute scam! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TAMPA, US - Reviewed by BRIAN - 05 November 2024
" When we arrived at the desk there were 4 people in attendance, within 5 minutes this dropped to just one person . The queue was quite long and very frustrated with the situation. "
" When we arrived at the desk there were 4 people behind the counter , within 5 minutes there was only 1 person . The queue was long and very frustrated with the situa "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TAMPA, US - Reviewed by SCOTT - 03 November 2024
" The hire was good value for money and included all the extras before arrival which was great. I think free navigation should be included in all car rental. "
" Pick up of the vehicle was smooth at the desk but not at collection, there was no clear instruction about where the keys would be and there was a lot of people waiting to collect their car with only one person on duty. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JAMES - 03 November 2024
" Great car "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBIN - 03 November 2024
" No excuse for car to be this dirty was not clened at all awful service and experience "
" The car was really dirty coffee drip stains all over cup holders and down the side. Food crumbs in the seats. Drink satins on the sink. Car smelt like coffee "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PHOENIX, US - Reviewed by NICK - 03 November 2024
" Ordering the car was good and most of the process was good but pick up was not! "
" This questionnaire doesn't ask about pick-up! I waited in line which was moving so slowly, read the Skip the Line advert and so did that. After waiting 20 minutes it said there was no car and only an upgrade. So I had to get back to the end of the long line and wait to get it sorted. After a long flight this really isn't needed. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by ALISON - 03 November 2024
" Old car which needed a service!! Quick service at the counter, but drop off experience - no one to speak to and never heard anything back since. "
" The car had done 65,000 miles and had obviously not been serviced for a while. The oil tank was nearly empty and i needed to buy oil and top up the tank. On the last night a light came on for the exhaust system. I looked in the book and it said needed attention at a VW garage. We had 80miles to drive to the airport and i was worried about breaking down/damaging the car. We had planned to spend the day in Sandwich and Plymouth to visit the rock etc, so didn't do this as just wanted to get the car back. Dropping off was quick but we just parked the car in a line and told to take a photo of full fuel tank etc. No one to speak to about the car and explain issues (we also think someone tried to crowbar open the boot during our hire). We were told we would receive an email confirming drop off and off hiring, but have not heard anything since! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by RAFAEL - 01 November 2024
" .... "
" I request and pay for 8 seats car , they gave me a 7 seats car , I arrive so late and the office was close to complaint "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by KIM LEE - 31 October 2024
" I always rent my car from Auto Europe, because I always truted your car rental company. As I stated before, I thought I bought premium coverage with Auto Europe Car Rent, but this time, the Dollars counter staff told me that I didn't buy it, just regular coverage. When I was trying to show him my rental agreement, he waved his hand and told me that I was not covered by the Premium coverage, not even wanted to look at my agreement, insisted that I'm not cover under premium coverage. All these years, every time I rent car from Auto Europe, I always bought Premium Coverage because I know how important it's to have adequate insurance cover, and Auto Europe never disappoint me, but this time I was let down by Auto Europe or thecounter staff at Dollars not telling the truth. "
" We're pressured and frightened into taking extra premium insurance, to me which I thought unnecessary. I thought I bought premium coverage when I rented the car from Auto Europe each time, but the counter staff insisted that I only bought the regular coverage, which did not cover collision and damages, and others, so I had to buy their premium coverage. To me, either Dollars rental staff is not honest or Auto Europe did not cover me with the premium coverage. Especially we just landed and went to the car rental counter, my friend new to USA, and as the other driver, was worried, so we ended up paying extra daily payment for Premium coverage. We will never rent Dollars car anymore, with such staff working in their company. He wasn't even friendly and helpful, no smile until we bought the insurance. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PHILLIP - 31 October 2024
" Auto Europe have served me well over the years. However, it depends on the final transaction with the car hire company as to overall satisfaction. This time it was Dollar that ripped me off, previously it was Thrifty - strangely enough, one and the same company!!! All other hire companies have been OK. "
" They "robbed" me at the counter, charging me for "prem road serv" even though I declined it. Didn't see the charge until I was back in the UK and too late to react. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
TAMPA, US - Reviewed by ROSS - 30 October 2024
" Please see above. "
" All fine, so I'm happy to leave the default scores at 10. I do have one question, though. I needed to extend my trip by just over one day, so I tried calling Dollar but got no answer. I then looked at your booking voucher, and it said: "* If the vehicle is returned more than 12 hours after the scheduled drop off time, the local daily rate plus a fee of $12 USD per day with a maximum fee of $60 USD. A rental deviation fee of $10 USD will also be charged in the event of later return or extension." In fact, I was charged $82. Would you clarify why, please? Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JASON - 29 October 2024
" Auto Europe is always reliable. It's a shame they don't have more clout with the rental companies "
" I was charged $50 just for the toll into and out of the airport. I rent here often and have never before experienced such ludicrously inflated charges. It should be illegal. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by PAUL - 28 October 2024
" Easy to deal with and very good email communication. "
" It was good until I returned the vehicle! The fuel tank was half empty. Dollar said on pick up that I would be charged 3.96 dollars for any fuel used to top up the tank. I didn't realise that I had to agree this price at collection and if i didn't i would be charged a different price. When I dropped off the car I mentioned the fuel tank was half empty and asked if they could confirm the price. I was told that I would be charged 11 dollars/gallon! So i had to drive round Las Vegas to find a petrol station. I managed to do this but this experience left a very bad feeling as I felt there was no justification in charging 11 dollars other than ripping off the customer! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JOHN - 27 October 2024
" Was happy with overall experience, car wasn't as clean as I would have expected "
" Was happy with overall experience, car wasn't as clean as I would have expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by CHRISTOPHER - 27 October 2024
" Really impressed with customer service at both pick up and drop off. Everything explained really clearly - more so than with other companies we have used. Prices were very competitive and condition of car was good. Especially pleased at drop off as we here driven to airport terminal - this made a big difference with two autistic teenagers in tow. Would definitely use again. "
" Really impressed with customer service at both pick up and drop off. Everything explained really clearly - more so than with other companies we have used. Prices were very competitive and condition of car was good. Especially pleased at drop off as we here driven to airport terminal - this made a big difference with two autistic teenagers in tow. Would definitely use again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by SHARON - 26 October 2024
" Easy to book and lots of information. "
" Needed someone to explain a few things to me on collection but managed okay. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by PATRICK - 26 October 2024
" No issue with booking, competitively priced and met my needs "
" Processed my booking quickly, tried to give me the hard sell on additional cover. Car issues met my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by DAVID - 26 October 2024
" I have used Auto Europe for the past 7 years for our holidays to the US and this is the first time I have been disappointed "
" I read the description of the vehicle I was hiring as Chevrolet Bolt Electric or SIMILAR INTERMEDIATE SUV ( which is what I thought I would get) however when I went to the Dollar desk at Fort Myers I was told by the Dollar Agent I could only get an electric vehicle and if I wanted a petrol Intermediate SUV I would need to upgrade at $12 a day - total $357.84 on top of the £844.23 I had paid to Auto Europe - since I had no facilities available to charge and electric vehicle at my rented property I had no option but to accept this "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOSTON, US - Reviewed by JANE - 25 October 2024
" AutoEurope has saved me a fortune over the years, without any problems. I will continue to use them. "
" Generally good, except the counter staff entered my email incorrectly and it has proved very hard to get it corrected. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by CHARLES - 24 October 2024
" N/a "
" Only issue was drop off at JFK. No-one had told us that Dollar office was shit and we needed to drop it at Herz "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DANIEL - 22 October 2024
" See above. EV without charge cord. Beyond the beyonds. "
" They rented an electric vehicle without a charging cord and explained that's their policy because they get stolen. No disclosure anywhere of this extraordinary omission. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by CRAIG - 22 October 2024
" Great "
" The drop-off staff were great. On arrival, the wait was long and there was conflict with a dissatisfied customer that was unpleasant. I hired with Dollar but had to go to the Budget desk (other building). Drop-off was with Hertz, complicated. I was charged $37 per day for the ez-pass but it wasn't explained to me that that was per day. I thought it was for the duration of the hire so it blew the rental hire cost out the water for no reason because we mainly took the interstate and rural roads "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHRIS - 22 October 2024
" Got a really good deal. "
" Everything was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JASON - 20 October 2024
" Auto Europe is always reliable, it's a shame.the same cannot.be said for the rental companies "
" The car had a cracked windscreen which I hadn't noticed initially. No one from dollar ever checks over the car. I returned to Pvd (which was on the way) within the hour of picking it up instead of driving back to Boston. I was threatened with charges for the windscreen but ultimately given a replacement car with a new amended agreement. Upon returning the replacement vehicle to Boston within the agreed time on my new agreement I have been charged $70 for an extra day without notice or consent. I am disgusted by Dollar and their treatment of customers. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by JAMES - 19 October 2024
" getting extra fees added on at the counter after insisting i did not want them was terrible after paying in full at the time of booking "
" absolutely terrible service from the desk staff waited in line for an hour and a half then they added on extra fees that i did not agree too would definitely not recommend "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by BORIS - 16 October 2024
" Excellent service and very convenient in all aspects "
" Excellent service from check in to check out ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 15 October 2024
" Having sent 2 emails to Dollar and 2 emails to Auto Europe (AE) with only a standard response from Dollar and no response from AE, I then spent almost 2 hours on the phone (several calls) to AE in America. I did eventually (it took 7 days) get a large SUV that I had ordered and paid for. I have been often traveling to America and have been since 1976, This was the worst car rental experience I have known. I can't see me going back to Orlando ever again. "
" It took over an hour to get to the booking desk. At the desk the agent (he said he was the manager) was rude, no please or thankyous. He informed that Dollar did not have any cars in my group (large SUV). Basically, he stated, take what I offer you or you can have your money back and find another car rental company. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by STEPHEN - 14 October 2024
" Auto Europe seem ok and competitive. "
" The counter staff at LAX for Dollar and Hertz are simply dreadful. I believe that there is a genuine culture issue and every time I have rented from LAX it has been simply dreadful. Long waits, grumpy service, mistakes etc. Perhaps there are system issues too, but the counter staff's attitude is far from customer oriented. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOSTON, US - Reviewed by HARMINDER - 13 October 2024
" Auto Europe are tainted by the service provided by their business partner Dollar who were not ready for our arrival despite our early booking. They had no idea how to provide the correct car in a timely fashion and just kept offering the wrong class of car. After an hour of waiting they were relying on us accepting a car out of frustration. "
" Counter staff prolonging pick-up by trying to sell inappropriate add ons. Had to wait over an hour at pick-up point as no car available for our vehicle class. Car provided was filthy and had not been cleaned but we had to take due to our schedule. Not vacuumed, seats dirty, steering wheel, touch screen, buttons and dials all dirty and which we had to clean ourselves. Luggage compartment full of grit and dirt. Windscreen wipers worn out so could clear screen effectively and oil change indicator came on after just one day. Brakes very spongy and tracking was out. A terrible experience given the money we paid and the potentially dangerous vehicle we were provided. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by JACK - 12 October 2024
" All very easy to pick up and drop off. Pre paid for extra insurance so didn't feel like I was being upsold cover "
" Daniel on the desk at dollar was fantastic and they gave us the car that we ordered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by KEITH - 12 October 2024
" It all was fine and dollar lady was great, very helpful. "
" On the whole very satisfied only problem was they didn't have the vehicle I booked. I booked a 7 seat vehicle and they did not have one, so I had to queue at the counter, but they did give me a 12 seater problem was it was too big to park in most of the hotels as they were 6f 3 height limit. It was massive, but I'm ex lorry driver so that part was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 11 October 2024
" I have used AutoEurope many times and they have always provided a good service. "
" We arrived at the Orlando Terminal C Dollar desk which had a long queue of customers and only one member of staff. The staff member took 20 minutes to process each customer. We waited nearly 2hrs to collect our rental. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by IAN - 08 October 2024
" I have used Auto Europe many times now and know i am safe and ready to collect car when i arrive anywhere. "
" When getting to the USA , you know you are ready to go, maybe some little sales to upgrade but you dont have to take any up grades if not wished. Weekends can be a little short of cars, so may have to wait a while. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MALCOLM - 06 October 2024
" Auto Europe no complaint. Dollar(Hertz) are terrible "
" Car was a rust box. Absolutely shocking. Mo( manager) was unhelpful. Booking clerk was deliberately slow. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ALBUQUERQUE, US - Reviewed by LLEWELLYN - 06 October 2024
" Extra driver if husband or wife should be included "
" Car was not clean and had lots of scratches - expected better. Tried to extend by 1 day and went round in circles - even by phone, on the app and speaking to agent. Got nowhere! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DENVER, US - Reviewed by ANDREW - 05 October 2024
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 05 October 2024
" Live auto Europe- great service and excellent value for money! "
" Check in was extremely SLOW! The guy behind the counter was very slow and proceeded to get us a "great car"... it wasn't and was actually smaller than the one we were expecting. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by RICHARD - 05 October 2024
" Ease of booking and good value "
" Great car, upgraded due to not having ordered vehicle. Could do with more staff when collecting vehicle "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 04 October 2024
" PROCESS GOOD, CAR NEEDED TO BE IN BETTER SHAPE "
" good vehicle check out. Car was tatty and had plenty of use and had service light on throughout hire. Cost competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by MICHAEL - 04 October 2024
" Ok "
" Charged a lot of money for a Toll Pass that I didn't really need as all the tolls accepted cash "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by STEPHEN - 04 October 2024
" A very stress-free process, very happy with the vehicle, "
" A Good all round experience, No problems at all, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEREK - 02 October 2024
" Quite happy with Auto Europe and would book with them again but not with Dollar "
" The car we had to wait for after they said they did not have anything for us had 2 front defective tyres and said we would have to take it and return it the next day for a more suitable vehicle we were not happy and took photos "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by KENNETH - 02 October 2024
" Ease of rental "
" They do try to sell insurance that is already supplied "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DENVER, US - Reviewed by MICHAEL - 02 October 2024
" Efficient "
" Efficient and painless. The car peformed faultlessly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 02 October 2024
" Auto Europe should not be allocating business to Dollar. The queues and times and vehicle availability for the other providers was far superior. "
" We waited two hours plus at the desk to complete paperwork. When we were allocated a car it was a transit van which was totally unsuitable. The car lot was empty of any alternative. Fortunately a recently returned vehicle was provided to the purchased requirement which was not great but acceptable. The whole thing took three hours to sort out before we could move on. A disaster with a three year old in the party after a long flight. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DENVER, US - Reviewed by ROBERT - 01 October 2024
" Received a low mileage, Chevrolet Malibu as advertised. The car was immaculate, check-in efficient with only a short wait and the check-in person very helpful. "
" Completely satisfactory experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEPHEN - 01 October 2024
" Auto Europe at no fault but dollar was awful "
" Awful had to wait over an hour and a half to receive the vehicle and this only when I went mental "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by COLIN - 30 September 2024
" Great price, clean car, friendly staff. "
" Great experience, only negative was the wait to pick up the car as there was a long queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 30 September 2024
" Great experience with auto Europe, just don't pick dollar. "
" Counter staff tried their best. Next to no cars available when we arrived. They tried to do an upgrade to a bigger car due to lack of available vehicles but ended up with the same size. Car covered in dents and scratches. Interior pockets had broken nail extensions in them. Engine in car had serious problems, car bounced and struggled when in rev range of 1-3k revs. Luckily we weren't doing a lot of miles and it survived the length of our trip, would not have kept it if we were doing longer drives. Drop off was no problem because once they seen we had full insurance they couldn't care less. Scanned it in and didn't look at the car at all. Tried to say we had zero break down cover as what auto Europe sold us was a waste of time and wouldn't cover us for anything. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by DAVID - 30 September 2024
" I am almost certain i dropped my phone in the car when i returned it and when i realised it was missing went back to Dollar and they said they had checked the car but wouldn't recheck it , instead directing me across the airport to lost and found who don't deal with car rentals and my flight was nearly due so couldn't return to argue the fact. Is there any way you can chase this up for me as the phone has a lot of memories on it (but can do without it) but it does have my driving licence and bank cards in it. "
" When arrived at airport even though i had given all details beforehand i was still sent to the hire desk and bombarded with upgrades and warnings of cover i didn't need which meant i was stuck at the airport for nearly three quarter's of an hour after a nine hour flight. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DAVID - 29 September 2024
" As above "
" Dirty carpets around rear seats. Lots of scratches on bodywork. Charged 165 dollars for toll charges but we're not told how much when requesting toll cover. The charges did not show on screen when signing for car. Complete rip off. Would have paid as I went through tolls which would have cost approx 30 dollars maximum "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BOSTON, US - Reviewed by JOHN - 28 September 2024
" Generally it was very good. The signposting to reach Logan car rentals was fine and picking up the car was fairly straightforward. The car itself was OK but had a few scratches. Staff were friendly and efficient. "
" See below. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JASON - 28 September 2024
" Auto Europe would use again "
" Used Dollar before experience and thoughts of them hasn't changed. They definitely could improve. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN ANTONIO, US - Reviewed by STUART - 27 September 2024
" Not a happy bunny. "
" I appreciate we arrived 3 hours late for collection due to a tech problem on our flight. However no car was available. We were only offered an upgrade if we paid more money. Having booked and paid for the car months ago we were not happy at being kept waiting for over two hours for a car to become available. Had we contacted the company we could not have predicted our arrival time. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by LINDSAY - 27 September 2024
" Auto Europe provide a good service with cars at competitive prices. "
" Staff at check in were rude and unhelpful and it took over 40 mins after arriving to get car. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by STEPHEN - 27 September 2024
" I have no challenge with Auto Europe and always found you easy to deal with and your website is easy to use, my problem is with Dollar "
" The car they gave me was appalling. It had 75k miles on it and full of dents and scratches. I told the desk and their response was "take photos of the damage". However after two days the car was making awful noises from the wheels and brakes so I felt unsafe and took it back to exchange it. The second car was better but still had scratches and dents, Sadly I have found with Dollar that their cars are now some of the worst available. I will try and avoid them in future. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by GARY - 27 September 2024
" The scores above could all change if Dollar get their act together and refund my money in good time. I use Auto Europe all the time for car hire and this is the first time I have had a bad experience "
" At the desk to collect the car, told the agent that I was the only driver but when I dropped the car off was charged $79.05 for an extra driver. Only found out on my return to the UK and chasing up with Dollar now. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 27 September 2024
" I was hoping that Auto Europe may have taken my case up with Dollar. "
" Pressured into taking insurance as I was advised that I had no insurance cover on my voucher. I was then mis-sold Roadside Rescue cover at $149. Complained to Auto Europe who told me to deal with Dollar direct. After much effort I got a refund from Dollar at the end of the rental. The car itself was tired with multiple external minor scuffs and damage. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by MICHAEL GEORGE ALBERT - 26 September 2024
" Overall my experience was quite good. "
" Car I ordered was not available but the alternative was ok. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 26 September 2024
" I have send I would recommend you as I have had nothing but good service of you for more then 10 years , I will wait and see you handle my complaint before I give a review on trust pilot "
" I have sent you a separate email about my experience with dollar, I will never use them again and will be taking it further "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DENVER, US - Reviewed by DAVID - 25 September 2024
" pretty good, but not perfect "
" was coerced into paying for roadside help in case of breakdown/tyres etc. Was late at night and I was a bit tired and in a hurry. Told at drop off that all Ok and paid but not received final email conformation "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MICHAEL - 25 September 2024
" No issues with Auto Europe. "
" First car lit up tyre low pressure warnings, but was promptly swapped. Second car has an invisible reverse lock button, resolved despite being ignored by one customer service person. This car also had low tyre pressures, no warning light this time, so I fixed it myself at a local garage. Car could have been cleaner inside. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by RAYMOND - 24 September 2024
" See above. "
" After arriving from an over 12 hour flight and having to wait over an hour to get my vehicle was totally unacceptable. All I wanted was to be in my hotel and in my bed. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TAMPA, US - Reviewed by JOHN - 21 September 2024
" All good until dropped car off where they tried to charge me extra for no reason "
" try to charge me extra upon drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVE - 19 September 2024
" It was terrible, see above, I will never use Dollar again, and my staff will be directed in the same way unless you compensate me for this experience "
" I got ripped off, the guy at the counter charged me for a daily breakdown charge costing me £137 which I never asked for, he never mentioned it in any way. I only found out when I got back off holiday that this had been charged. When I checked my receipt this was highlighted but I never checked in detail at the counter. I was waiting for this opportunity to feedback before I post my experience on social media platforms, the feedback here should give you time to make good this shocking exploitation of customers, after long haul flights "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ARTHUR - 18 September 2024
" Having pre-paid auto europe and then been charged again by dollar i phoned auto europe for help. I find they only answer the phone on Mon Tue and Fri, so phoning on Wed is not much help. They happily answer the phone tk make a new reservation but what use is such part time customer service? "
" The queue was horrendous and the computer system they used seemed so inefficient. I was given a car that was not suitable and i had to queue again. Then when I returned home i found dollar charged me for the car even though i pre-paid auto europe. I tried to call dollar but it is seeming impossible to speak with someone unless you want to make a new booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by STEWART - 18 September 2024
" Excellent overall "
" Great service. counter staff are excellent. Fast and smooth return of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LINSEY - 16 September 2024
" I always like to book with Auto Europe because you have the option to include all the insurances and have zero excess - which in the USA really saves the hassle of having to be handled sold additional at the counter, which can sometimes be intense. I've used Auto Europe for years and always go here first to book a car hire. "
" Dollar in LA was ok. It is a distance from airport but shuttle takes you there. Didn't like that I was unable to choose my car. Like in all the other hire places I've used. Waited a while for a SUV to be available. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NASHVILLE, US - Reviewed by PAUL - 15 September 2024
" I've used Auto Europe on numerous occasions to hire vehicles all over the world, the score reflects my overall experience which was tarnished by a poor vehicle provision by Dollar. "
" The provided car was in poor condition and unclean. The passenger wing mirror vibrated, making it impossible to see anything through it, and the vehicle warning lights in the mirrors work intermittently. It felt like I'd been subjected to a poor vehicle because I'd used the 'Dollar' brand. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
TAMPA, US - Reviewed by MARGARET LAURA - 14 September 2024
" I would suggest Auto Europe contact Dollar at Tampa International Airport and ask why they charge $75 in exchange for paying $1.75 the cost of a car going over the Sunshine Skyway. I expected a handling charge of possibly up to $20 but I was ripped off having to pay £73.25! "
" on arrival I had to allow a security deposit of $500 to be taken on my credit card, no problem, that was fine with me. however I only got $425 returned to my card. I would suspect they took the $75 dollars for a $1.75 toll charge for the Sunshine Skyway in Tampa which would only accept cash and I had only a card to pay with. The Guy in the toll booth said that dollar would have to pay and they in turn would charge me. $75 is an excessive charge. American toll booth that did not take a card is ridiculous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEVEN - 14 September 2024
" Zero excess still a big factor. Easy booking, competitive rates. Sat nav should be standard on most cars for safety, not a cash cow for rental companys. "
" Booked a Premier car but at counter was told that if I wanted sat nav I would have to upgrade to Luxury car at $100 A DAY !! Sat nav should be standard kit on most cars nowadays for safety if no other reason. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CAMPBELL - 14 September 2024
" I have used Autoeurope on many occasions without any issues but this time I had a very unpleasant experience with one of the agents. I missed my flight connection, consequently arriving a day late to collect my car. When I realized this was going to happen I phoned Auto Europe to inform them of this. The agent told me there was no guarantee a car would be available & also telling me I would not get a refund. So, basically I would need to re-book at my own expense. She was so unhelpful & was not interested in finding a resolution. I then phoned Dollar direct & explained the situation, I was told not to worry, that I had 24hrs to collect the car & there would be a car waiting for me. I am very annoyed at the information I was given by the Auto Europe agent, bad enough at the dissapointment of missing my flight & a day of my holiday but then having to resolve my car. "
" I was charged for premium roadside assistance even though it was not offered at the time of collecting the car. I am in the process of seeking a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
RICHMOND, US - Reviewed by STEVEN - 10 September 2024
" All good! "
" Absolutely no problems with the admin or the car. Pick up was a bit slow, but the drop off was extremely efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARC - 08 September 2024
" Blah "
" Blah "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by JOANNE - 07 September 2024
" Good but they basically give the keys to you and thats about the limit of interaction. "
" Good but it wasnt made clear to me what extras were being charged i agreed to breakdown but didnt agree to full tank of petrol. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 07 September 2024
" Great "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ELISHA - 06 September 2024
" Dollar car rental, who the rental was with, charged me an additional $100 when I dropped off the car. I don't know why and they didn't tell me. Just noticed it in my credit card! "
" They charged me an additional $100 when I dropped off the car. I don't know why and they didn't tell me. Just noticed it in my credit card! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by CHIDI CHARLES - 03 September 2024
" Very pleased with the services of AutoEurope "
" The customer care service was top notch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 31 August 2024
" Overall the car was what we ordered, reasonablevalue, and we enjoyed and had no problems with using it. However, we waited over 30 minutes at the Dollar counter to be served, and it was very difficult to hear/understand the Hispanic counter clerk. Also I was surprised and disappointed to hear that breakdown insurance wasn't included, as there had been no mention of this during the booking process or on the car voucher. So $140 was added to our bill....was this a scam?! Also the car we ordered was not available at Orlando terminal C, where we had landed, so we had to go to terminal B, which added yet more delay. Finally the car was in poor condition, lots of scratches and chips to the paintwork, and almost 40,000 miles on the clock. "
" Overall the car was what we ordered, reasonablevalue, and we enjoyed and had no problems with using it. However, we waited over 30 minutes at the Dollar counter to be served, and it was very difficult to hear/understand the Hispanic counter clerk. Also I was surprised and disappointed to hear that breakdown insurance wasn't included, as there had been no mention of this during the booking process or on the car voucher. So $140 was added to our bill....was this a scam?! Also the car we ordered was not available at Orlando terminal C, where we had landed, so we had to go to terminal B, which added yet more delay. Finally the car was in poor condition, lots of scratches and chips to the paintwork, and almost 40,000 miles on the clock. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DAREN - 30 August 2024
" Very efficient service and easy return "
" Very convenient and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 30 August 2024
" See above. "
" The first car they gave me had a flat battery which I was required to call out road assistance. Then had to return this for an exchange. Taking time out my holiday in the first day. The second car had a crack in the windscreen. I have also been charged an extra amount for reasons unknown. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by SHARON - 28 August 2024
" Lovely car in excellent condition along with easy check in process - I just wish rental companies in the US would refrain to always trying to upsell. The deal we booked with Auto Europe was comprehensive and included everything we wanted and needed "
" The counter staff tried to upsell extras and alsoUpsell a vehicle upgrade and even though I declined them they still showed on the contract I was asked to sign electronically, when I mentioned again I did not want them they were quickly removed. Customers need their wits about them but Dollar are overall a good company to rent with. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 27 August 2024
" The exterior of the vehicle let it down a bit but over all very satisfied "
" The car drove well but the bodywork had scratches and dents on it which I reported to Dollar staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by TIM - 20 August 2024
" Easy "
" Very easy. Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by DIANE - 20 August 2024
" The communication difficulty aside, our car hire was a great success and the gentleman on the Dollar desk at Jacksonville Airport was very helpful and efficient. "
" Only one negative amidst a host of positives: our journey from JFK, in New York, to Jacksonville took six days because of multiple flight cancellations. After the first cancellation, out of courtesy, my husband called the number on the booking form to indicate that we wouldn't be able to pick up our car as planned and to re-book. The form said that the Dollar desk at Jacksonville was open until 1am. However, he used up his entire allowance for overseas calls (his cell phone has a UK number) by calling the number given and waiting for half an hour within an automated and wholly unresponsive telephone system. He was unable to speak to anyone. Fortunately, a friend in the UK was able to cancel and re-book on my behalf, on three further occasions and we were able to pick up our car without difficulty on 9th August. Please make it easier for customers to contact you when things go wrong. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TIM - 16 August 2024
" Excellent apart from delays in picking up the car "
" Only problem was pick-up, 45 mins queue at the desk and then 40 min wait for car. Otherwise excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 16 August 2024
" Either Auto Europe or Dollar are mis-representing the vehicles when they describe them as large 7 seaters, because the car I received was neither large or a 7 seater. "
" Counter staff told me there were no Ford Explorers available and all they had were Kia Sorrentos. When I went out to the allocated Kia, there were 2 Ford Explorers parked next to it. The allocated Kia was dirty inside and out and was the worst car I've ever driven. I booked a large 7 seater vehicle and was given a 5 seater with 2 collapsible jump seats in the boot - if we'd had to use the jump seats there would have been no space for luggage. The counter staff tried to sell me extra insurance which I'd already paid for. They tried to sell me a SatNav device - the car had SatNav built in. They tried to sell me a Fastpass for toll roads at €70+ / week when I'd already told them I wouldn't be using Toll roads. Then they tried to get me to upgrade to a larger SUV but I was under the impression I'd booked and for a large SUV. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by CLARE - 14 August 2024
" I have been charged £76 which has not been explained to me. I have also not received an final invoice. "
" I have been charged £76 which has not been explained to me. I have also not received an final invoice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JOHN - 14 August 2024
" Great service as usual but when I looked at the full cover it had a very small level of cover around £2000 "
" My only concern was the staff very keen to offer you cover options you did not require. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PETER - 12 August 2024
" After booking the car I had to change the return airport but was completely unable to pre plan this both Dollar and Auto Europe were terrible "
" See not below "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 11 August 2024
" Everything dealing with AutoEurope was easy and as expected "
" Due to the global it issue they were still having difficulties and we had a 3 hour wait to collect the car. The counter team we amazing and we saw them taking some criticism but we felt for them professionally trying as hard as they could. However for Dollar it's shameful that a week on they hadn't put alternative processes in place "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by CLIVE - 08 August 2024
" I was disappointed to be charged a personal accident insurance of 72.24 USD which I was not told about. I already had this insurance with my own provider. Feel like I was mislead. "
" I was disappointed to be charged a personal accident insurance of 72.24 USD which I was not told about. I already had this insurance with my own provider. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAMIAN - 02 August 2024
" Car was not as described, jeep compass or similar was paid for. Jeep renegade much smaller car allocated. "
" Missold roadside recovery and personal accident even though I had purchased additional separate excess insurance "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by LEWIS - 02 August 2024
" As sbove "
" We queued for too long after a long flight and long wait to get thru customs . Was instructed as to where the vehicle was parked in a a large unfamiliar car park with no help to locate it plus no one to check the vehicle over with us to confirm the condition. The following day we noticed a small crack in the windshield. We tried on numerous occasions to contact the numbers on the paperwork to no avail. We ended up sending an email to say that the crack we had discovered had got worse and that we were worried and had been for most of the two weeks. So no! Not impressed "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by CHRISTOPHER - 02 August 2024
" My experience was ok, the car got us to where we needed to be and back with no problems. Just concerned about the extra payments when picking it up. "
" My experience was ok, car was fine but had a few knocks from previous drivers! I don't understand why I was charged for an extra days rental though when I had already paid for 11 days. Seems a bit corrupt to me. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by ANDREW - 31 July 2024
" Decent experience but don't like been ripped off "
" Cost me another £411.70 for some reason on top of the £571.80. We paid to auto Europe didn't expect all that extra. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by JOHN - 30 July 2024
" Good deal with auto Europe pity about Dollar experience. "
" Extremely long wait at check in, numerous customers having check in were waiting long time for vehicles that were not ready. Complaining customers were being told that a 2-3 hour wait was not unusual. Other car hire company desks had no queues. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ANDREW - 30 July 2024
" Auto Europe were excellent to deal with. As always, the price of the car is important but they provided an excellent service throughout my rental. I was able to speak to someone when I knew I would be late for my car pickup and they reassured me that everything would be ok. Much appreciated. Will hopefully use Auto Europe again next year and will recommend them to my friends and family. Thank you. "
" We arrived late at JFK Airport due to flight delays. Dollar was closed, but thankfully we were redirected to a counter at Hertz. The lady was very helpful and despite the lateness (after 10pm) we received the perfect car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANTHONY - 30 July 2024
" Really happy with autoeurope.... The assistance we received over the phone was great. Thank you. "
" We had a very unpleasant experience with Dollar at Logan Airport. We travelled without an actual credit card which we accept was our error and understood that it was going to mean picking up our rental car was unlikely. However, the member of staff at the counter was incredibly aggressive when we explained the problem and I would like to stress we were calm and polite at all times. We knew the problem was unlikely to be resolved but his manner was very unpleasant and unhelpful. We went to alternative rental car desks to see if there were other options and they were much more understanding and helpful and in the end suggested a solution which we used. I would like to stress that the AutoEurope phone line was great...understanding and helpful which was just what we needed. Dollar were appalling however. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by KEITH - 29 July 2024
" Was a very long queue at the counter that could of been better. "
" The car they gave me had a low presure tyre warning light on for the front drivers side, I'm sure if I had asked they would of changed the car, but I just pumped it up the next day so not a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by BRIAN - 29 July 2024
" Will definitely use auto Europe again made the process very easy. "
" The car I was provided with was dirty, had numerous bumps and scrapes all over it. The marks on the windshield would not wash off which made it difficult with sun reflecting off. Also seemed quite an old car. Fuel economy was good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOSTON, US - Reviewed by IAIN - 28 July 2024
" No issues with auto Europe, excellent service "
" Car was old and not the cleanest. Given it was full size we struggled to get 3 suitcase in the trunk. We were upsold a tolls package but did not find any toll roads around Boston. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN JOSE, US - Reviewed by MARK - 26 July 2024
" Great Service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by RICHARD - 26 July 2024
" Good value until unexpected Dollar charges are added after drop off. "
" After dropping off the car, dollar charged us nearly £150 for charges we were not aware of. We cannot now get a response from them having contacted them 5 days ago. A terrible company. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NEW ORLEANS, US - Reviewed by JACK - 22 July 2024
" As above "
" I think I paid for fuel twice-once at start of rental and also at the end-my car broke down midway in the rental and I had to leave one car with half a tank and I also left the second car with half a tank at the end of the rental-I feel like I lost out somehow "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DAVID - 21 July 2024
" Renting was easy with the best range and price I could find. They communicated well, advising me of local regulations I should be aware of etc and reminders before my trip. Pick up, using the voucher was a lot easier than I expected. I will definitely use in future! "
" Renting with Dollar was fuss-free. The desk was in airport and easy to find with just a short walk to collect the vehicle. The car was ready to drive immediately. Return was super easy with the return point well signposted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 18 July 2024
" As above "
" I was charged for a tank of fuel without my knowledge at pick up point was not given the option of return full as described on my voucher I felt like I'd been conned by dollar desk staff just asked me to input card for holding deposit no mention of taking for tank of fuel at their rates shamefull "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by KEITH - 18 July 2024
" Nothing further to add "
" Good all round service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 18 July 2024
" Think twice before using dollar again "
" Did not have the class of car booked, got tired of waiting and agreed to take a lower car as all they had... It was battered, engine light on, other dash warning lights on too, refused it and finally took an suv instead, they told me to bring back empty, 10 days later I forgot and filled it up, told them when I returned and they just shrugged there shoulders, nothing they can do. Thanks dollar!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by FIONA - 17 July 2024
" Auto europe should be in regular cont@ct with suppliers and assess whther there are any problems at sites and fhis should be communicated "
" We arrived to collect the car no7 in queue, after approx 90mins in queue made to the counter to be told they had no cars on site and would have to get cars from elsewhere another 1hr passed and the only car they offered us was a downgrade from the booking, also the bags did not fit and had to put one on the backseat, did not go back to argue rhe point due the lengthy delays and staff not courtesy. The vehicle had not been washed or hoovered either so not a good experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by JASON - 17 July 2024
" As above "
" Car was good. Queue in airport to pick up car was much too long; well over an hour. Was only one staff member for a big queue. Also the return to Hertz wasn't too clear; where to drive into. There was no one around to ask. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by RAKESH - 16 July 2024
" I would use Dollar again, as overall the car was to my satisfaction. "
" Noticed the inside of the car still had smudge marks on the back passenger window. The drivers foot mat had worn away in a certain area, thereby getting your right foot stuck a bit when driving. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PETER - 16 July 2024
" I have used Dollar over several years and they are better than most of the competitors. The frustration is the long wait after coming off a 8/9 hour flight if the process could be speeded up it would greatly appreciated. "
" Vehicle had a high mileage but did the job. Windscreen had a couple of chips on it which concerned me. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by ALAN - 13 July 2024
" Everything done as promised. "
" Vehicle provided was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by SHAUN - 12 July 2024
" I have used auto europe since the dreaded covid ! twice a year and would recommend as trouble free "
" The pick up was as usual the staff tried to sell you the extras which took longer as they didn't take no for an answer even after we told them we had already got the breakdown recovery they still wanted you to buy theirs apart from this it went well "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STEVEN - 12 July 2024
" Appalling "
" You have taken payment twice I've emailed and tried phoning and you haven't replied "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BOSTON, US - Reviewed by ANDREW - 10 July 2024
" Good proce and coverage "
" Happy with the app "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by HERIBERTO - 09 July 2024
" Overall, it felt like a rip off experience. "
" I was charged unexpected costs such as child seat and concession fee recovery. The former (child seat) was expected to be included in my pre-paid booking since I had specified it. The latter was unclear to me -- the counter lady told me "that's what my system charges and can't change it". In addition to that, the car I got did not have a navigation system. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by STEPHEN - 09 July 2024
" Please see above comments. "
" Everything was fine but thought it was a bit mean taking out the as card so sat nav could not be used. Other hire cars all provided satnav without charge. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by ANTONY - 09 July 2024
" Nothing to add "
" It felt like all Dollar wanted to do was upsell "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by IAN CHARLES - 09 July 2024
" overall - car was good; although did have to upgrade on pick up. D "
" pick up process very slow - nearly an hour wait in queue. Had to upgrade further as car did not have GPS. Car was very good - no complaints. Drop off was slow and unorganised. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by DUNCAN - 08 July 2024
" All went to plan "
" All went to plan "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by JACK - 03 July 2024
" Friendly and efficient service. The vehicle was almost new and a step up from what we expected. Great courtesy transfer from the drop off location to our terminal by an extremely helpful driver "
" The pick up and drop off were efficient, friendly and stress free. The courtesy drop off to our terminal was an unexpected bonus. My only small complaint would be the cost of the electronic Toll Transponder which cost an additional £149.90 plus taxes. As we didn't use many tolls it was an added expense we could have done without. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HARTFORD, US - Reviewed by RAYMOND - 02 July 2024
" Faultless "
" Perfect experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SERGIO - 02 July 2024
" The vehicle was a 6yrs old Nissan Rogue with an engine that was slower than that of an e-bike. In addition, I was tricked into purchasing pre-paid fuel at pick up moment without being told that I was paying for the full tank regardles from whether or not I was going to return the car with a full, half or empty tank. In fact, I was told I was paying the fuel $4.64 per gallon, thus implying that I was pre-paying the full tank but will only be charged for the gallons they actually filled the tank with. Very cheecky! Don"t think will use dollar again but given that they share staff with multiple car rental brands, I assume this is a very typical American "way of behaving" by tricking clients into buying services without being fully informed. "
" The vehicle was a 6yrs old Nissan Rogue with an engine that was slower than that of an e-bike. In addition, I was tricked into purchasing pre-paid fuel at pick up moment without being told that I was paying for the full tank regardles from whether or not I was going to return the car with a full, half or empty tank. In fact, I was told I was paying the fuel $4.64 per gallon, thus implying that I was pre-paying the full tank but will only be charged for the gallons they actually filled the tank with. Very cheecky! Don"t think will use dollar again but given that they share staff with multiple car rental brands, I assume this is a very typical American "way of behaving" by tricking clients into buying services without being fully informed. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by PAUL - 29 June 2024
" Will always use "
" Fantastic experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by USHER - 28 June 2024
" bad "
" from the waiting time to collect till the drop off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by ANDREW - 27 June 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by PAVEL - 27 June 2024
" Great service, most efficient for my experience to rent a car in USA "
" Good service, reasonable price, new car - everything was perfect "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ATLANTA, US - Reviewed by ROBERT - 26 June 2024
" Fully kept updated by auto Europe and quality of car from Dollar excellent. "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JASON MICHAEL - 26 June 2024
" Auto Europe was very efficient from beginning to end. Answered any phone questions immediately "
" Took a long time to collect vehicle as only one person on duty. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GLEN - 25 June 2024
" Have found Auto Europe to be most efficient and most cost effective. "
" Used Dollar Express at SFO only to find out car was in the Hertz area of the Rental Car Centre; don't really understand why. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by BRIAN - 24 June 2024
" I checked lots of car rental options before ordering, and the cost and insurance cover provided by Auto Europe were the best by some distance. "
" Pretty average overall. I fell for the full to empty offer and returned the car with a half tank of paid for fuel. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by IAN - 21 June 2024
" Happy to keep on using this company ,always able to help "
" We were charged at the airport for stuff we did not ask for so felt we were ripped off from the counter agent .we are still trying to resolve this but finding it very hard to get replys "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TAMPA, US - Reviewed by IAN - 18 June 2024
" Auto Europe were the cheapest at the time of my booking. Everything online was simple enough "
" Arrived at dollar counter that is shared with other car hire companies... waited 20 minutes as only 2 members processing bookings. Not just dollar bookings but other companies so that was a bit confusing at first. the car was in good condition but having used dollar before it did have high mileage. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DALLAS, US - Reviewed by BIMAL - 18 June 2024
" As above "
" When I got to the counter the lady scared me into buying the toll fee per day and as you will see I never got anywhere near that amount so I feel I was conned into buying an extra which was not needed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MARTIN - 17 June 2024
" None "
" Check in via app not possible. However, desk clerk really friendly. Drop off ok if somewhat detached operator. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 17 June 2024
" On the whole dollar dealt with the car handover, quite painlessly ,but would have liked a choice of vehicles. Return was nice and easy. "
" Counter staff were good and didn't try to sell me any extras I didn't need. The car however was quite old, more than 60,000 miles on the clock, with panels hanging off the seat adjustment and a few dents. Also I found out there was no water inthe washer bottle. It did the job but was a bit of a gas guzzler, and was surprised you normally get a choice of cars, but I was allocated just the one. Return was nice and easy. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CHICAGO, US - Reviewed by PHILIP - 15 June 2024
" The lady I initially dealt with seemed not to know what she was doing, but once I was handed on the paperwork was completed professionally. I find that the rental companies in major cities are not particularly friendly or welcoming and this was no exception. "
" Trouble free collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KEITH - 14 June 2024
" Given a car bigger than I had ordered, very happy. Good service all round "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CARL - 13 June 2024
" Overall good except for the vehicle "
" Didn't give us the family the car we rented wanted a ford explorer and they give us a chevrolet traverse which had no satnav but the ford does that's why we wanted a ford "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by DESMOND - 13 June 2024
" Great value for money, lovely new car, efficient pick up and drop off "
" Great value for money, lovely new car, efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 11 June 2024
" Rental went well. Nice car, gave us a choice of two. "
" All went well with rental, no problem with car, but on return we requested a trolley for luggage, which never came. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TAMPA, US - Reviewed by IAN - 09 June 2024
" Perfect check in and drop off. "
" Perfect check in and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 08 June 2024
" As ever Auto Europe were great. Dollar staff at the pick up were rubbish. Charged me for things they didn't tell me about. Very disappointed. "
" The pick up staff were incompetent would not recommend on that basis "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 07 June 2024
" Booking went well experience at Florida not so much "
" Not happy with the pushy nature of counter staff need to get the full to empty option signed up too Which being a sucker signing up to it even knowing it was going to be more expensive Still doesn't make me feel any better "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TAMPA, US - Reviewed by RONALD - 07 June 2024
" Not too sure about Dollar as the employee was not too pleasant. Will probably use Alamo next time. "
" We had the full insurance package but the employee tried to sell us extra cover which was declined. There was no choice of car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by JAMES - 05 June 2024
" Generally good value, but car condition could have been better "
" Car had cigarette smell "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SALT LAKE CITY, US - Reviewed by PETER - 04 June 2024
" All great "
" Great service from collection to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by SHARON - 04 June 2024
" Easy to use website great rates , comprehensive details of the car hire package "
" Trouble free car rental ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 03 June 2024
" It's nice to be able to choose your own vehicle "
" Dollar are the only company that lets you choose your own vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 02 June 2024
" My experience was good. My son`s experience was awful "
" My experience regarding voucher #UK5567372 went smoothly as I`ve used them previously so I know when they are trying to entice me with "extras". Regarding voucher #UK5517472 which was a vehicle for my son, I am extremely disappointed. The person at the desk asked my son for his credentials etc, asked him to sign, then without my son`s knowledge ticked boxes for premium road service and PAI/PEC. I noticed this on returning to the UK. My son now has a bill of $280.00 on his credit card. In my opinion the counter assistant is guilty of conning my son into paying for something he didn`t need or want. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ROGER - 01 June 2024
" Courteous and helpful throughout, in booking and collection of vehicle "
" Excellent service provided at our destination. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 01 June 2024
" Very easy to use and excellent value for money "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RODNEY - 30 May 2024
" Hit the spot throughout "
" Easy to navigate website ... great communication... excellent service at the airport for pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by RAYMOND - 29 May 2024
" Still waiting on matter to be resolved. Not very quick or efficient, when things go wrong. "
" Unexpected charges added to my card after returning vehicle. Matter in dispute as full comprehensive costs paid up front with 3rd party and voucher clearly stated this at check in. Also checking PC froze and details had to be repeated. Ref: Travis at Denver Airport "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 28 May 2024
" I have had nothing but good experiences with auto Europe they are my go to search for car rental for all my holidays "
" I've used auto Europe and dollar many times with nothing but great experiences but this time the clerk on the desk was adamant to increase my insurance even though I told him I had full insurance through auto Europe I asked him to activate the licence plate for the road tolls but he also added the extra insurance will definitely book through auto Europe again "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by NEIL - 28 May 2024
" Please see above comment. "
" The question you should have asked is "Expediency of collection", which would score -2, as they were useless, vehicle not ready, unhelpful, tried to give us the wrong vehicle and a vehicle which clearly wasn't fit for purpose. So no I won't automatically use you again, which is a shame as the week before I had used Auto Europe in France and the service was excellent, friendly helpful staff. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CHARLOTTE, US - Reviewed by JULIE - 28 May 2024
" Staff not helpful. Car great "
" I work for europcar so do the same job in the uk, didn't find him friendly or efficient, he was quite slow at serving. Was annoyed when I wouldn't take roadside assistance and didn't offer me an upgrade. Didn't tell me deposit "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GLYNIS - 27 May 2024
" See note above "
" Please please contact me for my full refund as promised by the Dollar staff at Orlando airport 3 weeks ago. They had no cars. I have sent 2 emails. No response. I paid over £500 and had nothing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by STEPHEN - 26 May 2024
" Very happy with the entire experience of booking with Auto Europe. Never used before, and will now be the first I try on any future holidays. "
" Generally very good. Did have trouble finding a way to contact them about return of faulty car, but was dealt with properly when returned to the airport. Not sure why they do not provide a list of the cars that they have in each class so that can be sure getting the class reserved, though believe this is not a problem limited to Dollar. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by IAN - 26 May 2024
" Very good and your team was helpful as we found a cheaper deal on your site after having booked and the lady talked us through the cancellation and rebooking procedure. Our refund came through within a few days. "
" Fine albeit check in procedure was slow atleast 30 mins. Also they said they would upgrad our car if we took fuel package ie bring back empty as we had "special voucher". We took this thinking we would get next size up being suv but it was a small Kia soul. Car was fine as only 2 of us but felt we had been "cheated" in the size to give them the fuel. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEPHEN - 25 May 2024
" No problem with Auto Europe, a little disappointed with Dollar especially drop off. When we pulled into the drop off zone a guy in a black t shirt (no badge to identify him) who walked around the card before I even had got out. He walked off giving a thumbs up without a word being exchanged. There was nobody to ask anything. I went to the desk and enquired and asked them and they confirmed that is the drop off procedure and that I would be emailed a final bill but I shouldn't have a bill as I was all prepaid. Should I get a bill of any sort how can I possibly put my case after the car has gone back and I am 4,500 miles away!!?? "
" The vehicle had 66k miles on the odometer and ran accordingly. I think there is a disconnect between what we book and what we get. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DAVID - 25 May 2024
" Easy to book "
" Waited an hour at the airport queue as the staff were trying to sell everything to the people collecting cars, they were not interested because we didn't want to buy anything from them "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 2
HOUSTON, US - Reviewed by BABADEHINDE TOLULOPE - 22 May 2024
" I need a response to the comment above because I was delayed by the staff and forced to pay for roadside recovery. "
" I purchased a fully insured car and I was forced to pay 100usd for road side recovery which I understood to already have been included in the price that I paid on your platform. Was I conned by the desk staff? "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAUI, US - Reviewed by ANTHONY - 22 May 2024
" Car a bit battered about but did the job. I guess I'm happier having a marked car and that Dollar aren't therefore too bothered about additional minor dings. "
" Guycat picknup tried to sell me a tank of petrol saying it was over $6 if I bought it from a gas station. I declined and found petrol was only $4.75 so clearly this was misselling. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by GRAHAM - 22 May 2024
" Added extra charge not agreed "
" They added extras that I didn't agree to or was offered at all "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by STEPHEN - 21 May 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHANTELLE - 20 May 2024
" Very easy and good value for money "
" I needed to update the address and the advisor on the phone was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 20 May 2024
" See above "
" 1st car had not been cleaned, 2nd car likewise but also had low tyre pressure warning, 3rd car fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by RACHAEL - 19 May 2024
" Very good service from Auto Europe when I had a need to call "
" Pick up went smooth but dollar charge every day for an additional driver where a lot of other car rental firm charge up to a maximum cut off point which is a lot less than dollar. Also the vehicle was dirty outside and inside like it had just been sent straight out again from its last rental very poor service from that point of view "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ANTONY - 17 May 2024
" First class "
" Easy fast collection and return. Competitive price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by MICHAEL - 17 May 2024
" very pleased with everything from start to finish "
" pickup and drop off first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by JUSTIN - 16 May 2024
" Pick up, quality of car, very friendly and helpful staff, easy drop off - could not have asked for more "
" All round an exceptionally good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by ALEXANDER - 16 May 2024
" Overall it worked out well "
" Nobody checked the vehicle with me. The vehicle was dirty both inside and out. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by MALCOLM - 14 May 2024
" Dollar and Budget are both very poor companies. "
" Check In Counter tried to down size of my car.When dropping off car asked for final total and the agaent wouldn't tel me and said I will receive email which never arrived. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by WILLIAM - 14 May 2024
" It was extremely disappointing that Auto Europe has Dollar as one of their service providers, given my level of dissatisfaction with Dollar, Auto Europe are associated to that service. "
" On arrival at the Dollar Queue, it took 90 minutes to be seen by a Dollar Rep. The assigned car was a mess, dirty outside, dirty inside smelling strongly of stale smoke, bodywork was badly marked but just as we were about to drive off, my wife noticed a 12 inch crack to the windscreen. Had we left the car park without noticing the damage we would have been liable for a new winscreen. We then had to find another Dollar Rep and have a change of vehicle, the outside was dirty, the inside was clean and the tank was only 3/4 full. By this stage I accepted the 2nd vehicle, as the whole process was a complete shambles. I would never use or recommend Dollar in the future. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by STEVEN - 14 May 2024
" Good cars , friendly staff but vehicle collection tedious as always. "
" Good experience except vehicl collection is always slow "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by TIMOTHY - 14 May 2024
" Easy to book and amend if necessary "
" Friendly and relaxed rental agent ad return guy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LEE - 13 May 2024
" Autoeurope are very good and very competitive, have been using them for the last 4 years and no problems. I rent around 5 or 6 cars a year. "
" Very easy to use, bit of a queue at the counter but that is to be expected at Orlando airport. Car was in ok condition, not very clean but had no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by BRIAN - 12 May 2024
" Overall good. "
" Dollar desk at hotel was closed we had to use the Hertz, the car had only half a tank of fuel at pick up. We have not had a closure document confirmation as we were told to use the drop box. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by MARK - 11 May 2024
" As above, will not rent from you again. "
" Would not allow me to use my credit card for the booking as my first name on my credit card was only my initial M, told me I had to use a debit card and change my car to a full size even though I had paid for an SUV. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ROBERT - 11 May 2024
" Auto Europe service excellent as usual "
" As with most companies over there they try to sell you as many add ons as possible by frightening a customer who's just sat on a plane for 8 hours and may not have been to the US before. They also tried to sell me additional cover already provided by yourselves.. As an experienced travelled to the US I am well aware of the tactics but it is frusrating "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 10 May 2024
" From renting the car to picking it up and returning it, Really easy which made my holiday very relaxing with no stress. Full marks. I wouldn't hesitate to use auto Europe again. "
" The staff was great, although the vehicle was clean on the inside but the outside could have done with a clean, and a bit of damage to one exhaust tail pipe. The experience was a 10 out of 10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CHARLOTTE, US - Reviewed by JAMES - 09 May 2024
" As 9n section 3 "
" Just great service from start to finish No hiccups,no delays and nice clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by VIVIEN - 09 May 2024
" See above "
" We were forced to take an electric car and all of them were at 50% charge or less. We wasted 3+ hours arguing with the incompetent staff. It was infuriating. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by KEITH - 09 May 2024
" Auto Europe was easy to book - It is a pity that the customer cannot trust your suppliers "
" I was charged, without telling me, the full cost of a tank of fuel for $73.87. I did not notice this until 2 days before the end of my holiday - this meant I brought the car back with at least half a tank of fuel. Thi sis very underhand tactics by Dollar - putting through additional charges in the hope the renter doesn't see them (especially after a 10 hour flight) "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NASHVILLE, US - Reviewed by ROBERT GORDON - 06 May 2024
" The car did pull to the right but soon got the hang of it. Otherwise a fine car. "
" Easy collect and drop off. Surprised that there was no guidance on the car itself at the start. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by JASON - 05 May 2024
" Always good deals with Auto Europe "
" 1st car was a junker, either wheel bearing gone or bent axle. Had to call them and swap it out at another location (at my own expense) replacement vehicle from Providence Airport was great. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FORT MYERS, US - Reviewed by DAVID - 05 May 2024
" Easy to use and make changes should the need arise "
" Even though we were unavoidably delayed due to flight cancellations and delays our car was reserved for us on arrival "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GARY - 05 May 2024
" I have. used Auto Europe previously and find them efficient and competitive. I was even permitted to transfer my earlier booking when Dollar USA had a Sale on. This saved me quite a bit of money. "
" There was no wait at the Dollar counter, so that started well. However, when I picked up my vehicle there was only one Intermediate SUV available at Tampa airport, so nothing to choose from. They said if I waited about 20 minutes they could have some other vehicles brought to the airport. The Nissan Rouge had 47,000 miles on the clock, so was far from new. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JEREMY - 05 May 2024
" Love being able to monitor prices of booking, started north of 400, ended at 266 so felt got a good price through keeping checking "
" Guy at desk gave me wrong vehicle and overcharged for petrol. Lady in garage kiosk overrode petrol charge and got me correct vehicle. Anyone less experienced might have got caught out. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by MEREDITH - 05 May 2024
" Easy, no hassle, and a very positive experience "
" Everything was positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ARTHUR - 02 May 2024
" Good pricing from auto europe and I even managed to get a partial refund when a pre trip sale was on. Easy pickup and returns process in USA with dollar. "
" The car was in fairly good condition and was very economical on fuel. The only negative was that the windows were dirty both inside and out and the carpet had lots of pet hairs on it when I collected it. Had it not been late at night and dark I might have chosen a different vehicle. Also I didn't appreciate the counter staff trying to scare me into paying extra for breakdown cover by quite clearly mis-stating the facts about the included cover which was on the paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by CERI - 02 May 2024
" Until I know that events lkike this will not happen to other hirers I cannot reccomend your business. In all other aspects I am satisfied but this clear case of miss-selling has left a very bitter taste in my mouth. "
" After waiting for more than two hours at the collection desk at arrivals I was missold several add ons. Specifically, whan asked if I wanted premium or standard cover I replied that I had already got insurance cover so the clerk wrote Standard Cover on my receipt. He then asked if I wanted a Sun Pass and told me I would only pay for the trips I took. He then took a prepayment swipe of my credit card and gave me the receipt which clearly stated "Estimate". After returning the car I received a receipt that showed that I had been charged for Premium cover and the full Sun Pass charge for every day of the hire even though I only used tolls on two days with a total charge of around 14 dollars. I have raised a complaint with Dollar but they have not responded so I am now elevating my complaint to my credit card provider as a possible fraud. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TAMPA, US - Reviewed by IAN - 30 April 2024
" Efficient service and quality car "
" Long line on pick up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 30 April 2024
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 30 April 2024
" Efficient service. "
" Dollar provided an excellent SUV at a competitive price (which is still 50% higher than pre-covid). The only complaint concerns a small extra charge for fuel ($14), in spite of a tank of fuel having been purchased at check-in for $60, in order to return the vehicle empty. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DARREN - 29 April 2024
" Overall very good experience dollar has become a reliable experience since merging after Covid "
" Very helpful staff had an issue with the car prior to leaving dollar which was sorted straight away by replacing the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 27 April 2024
" as i said had to wait one and a half hours to get my car and no were to sit after a 9 hour flight was not very helpfull pis poor service "
" having waited in a que for 1 and a half hours because there was only 1 operator working was a bit much and there were people who waited even longer than me very poor service "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ANTHONY - 26 April 2024
" Easy to use website "
" Only two members of staff at counter very long wait "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
HOUSTON, US - Reviewed by CHARLES - 26 April 2024
" Not too happy "
" Dollar has charged $53.59 for gasoline in advance subject to returning the car with an empty tank as we were informed it would be the same amount in comparison to what we would pay in the city by the representative who booked the car out into our custody at Houston Texas. He informed us Dollar will refill the tank at $3.00 per litre in-house being the same amount in the city. However, when the vehicle was returned, it still had half a tank of gasoline which I photographed as my evidence in chief. I am therefore shocked to notice Dollar still applied full cost of $53.59, as if the car was returned with an empty tank of gasoline. My understanding is that the difference between the half tank to refill the gasoline back into the car could have been added to the toll cost incurred which could have reduced the cost of the toll we incurred at £95.88. In my opinion, Dollar should not have incurred more than $22 to $24 to refill the car tank back to full tank of gasoline capacity. This means Dollar could have refunded up to $30 back of the credit card that was debited. As I will be flying to Cleveland in the next two weeks, I will be declining a return empty tank with the same Dollar upon pick-up because I simply believe it is a scam to make more money out of customers hiring car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by STUART - 24 April 2024
" Very good "
" Quick and easy with the counter staff, car was found very quickly The return of the car was also an easy procedure all in all very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RICHARD - 23 April 2024
" Due to illness I had to return the car a week early as I had to get an earlier flight to get back to the UK for treatment. I was charged the full amount with no refund due to the early return. "
" Dollar were fine Auto Europe weren't "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by JOHN - 22 April 2024
" Pick up wait not good at all - everything else was fine. "
" Had to wait at the desk for 90 mi Tues for a car to become available - not an ideal start to the trip. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by JAMES - 21 April 2024
" We are happy to use Autoeurope as an agent, but would never use Dollar in JFK airport again, in all the years of car hire, have never experienced such poor, unprofessional, unfriendly service. "
" It was not until we'd checked at the desk to pick up car that we were told there was approximately 1 hour wait as cars were being cleaned, this turned out to be a 2 hour wait as there were no cars available, obviously we were lied to. At one point after waiting over an hour, I tried to enquire as to when the car would be available and was quite abruptly told to wait whilst the two members of staff were engaged in a personal conversation which was nothing to do with the business. I would have thought the paying customer came first!! Obviously the delay affected everyone in the waiting area but the staff did not even display an apologetic attitude, no seating was available. Also, we were not informed that the car should be returned to the Hertz carpark, subsequently resulting in us queueing to get out of the Dollar returns and then queuing to get into the Hertz returns. We are frequent visitors to the USA usually using Budget with whom we have never experienced a problem. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOSEPH - 18 April 2024
" I would use AutoEurope again. "
" The car I had reserved was not available so I was given a complimentary upgrade. I was delighted with that response even though the vehicle used a lot more petrol. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMIE - 18 April 2024
" Very easy and straightforward site to use. "
" We were first of all queuing at Orlando airport rental area for a very long time as there were only a handful of staff operating counters, with some standing and talking to each other, others disappearing. The queue itself was very long but no one seemed to be doing anything about it. When it was finally our turn, the staff member was talking so quietly that we could hardly hear him. When we asked about the Sun Pass for tolls, and whether he knew if there were tolls between the airport and Disney (our destination), he was unable to say, despite working in the area. We were also surprised when breakdown cover was not included in the overall price. Due to the amount this would have cost, we declined. When everything had eventually been processed, choosing the car was quite straightforward, and the car drove well for the most part, although the ignition was temperamental - sometimes it wouldn't start straight away. Additionally, the dial showing the fuel gauge etc. flickered on and off at times, sometimes disappearing entirely. Drop off was very easy, and we mentioned the maintenance concerns do the member of staff. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by PHILIP - 17 April 2024
" Brilliant "
" Nearly new car, simple quick process. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by LEE CAROLINE - 16 April 2024
" Auto Europe was just fine but had I realised how rubbish Dollar was I would have selected a different provider "
" Had to wait 2 hours at the airport for the car to be available, there were many other travellers in the same boat. Nice car when it eventually arrived, however the fuel gauge was not working so difficult to know how much fuel was in it. Basically the cars were being turned around very late and in a hurry. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by LESLIE - 16 April 2024
" Very good once I reached the front of the queue. "
" Very slow pick up service at Orlando terminal C. 2 counters and 20+ people in the queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SARAH - 16 April 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 16 April 2024
" The car given to me was not in good condition and not full of petrol. Rubbish "
" The car had about 32k mileage and was given to me with 90% full petrol. It had damage all around. Rear view mirror was constantly dimmed. Not happy at all. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NEW YORK, US - Reviewed by NEIL - 15 April 2024
" I would personally not use auto Europe again if I had to deal with dollar or hertz as the car hirers. "
" Took forever at dollar counter and staff very abrupt. Had to go to hertz (as that's where dollar cars are) and waited over an hour for booster seat that we had pre booked. Missed our dinner reservations due to this unforeseen hold up. Spoke to several members of staff about getting booster seat and they all said they would sort but no one did until after an hour of us waiting. Charged nearly £100 for a booster seat which I personally think is very expensive as I have seen them on other car rental sites for £50. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by RAFFAELE - 15 April 2024
" Terrible, I have requested the refund of the fees and the compensation for the expenses. "
" No car was available! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by IONA - 14 April 2024
" The car started showing a message, 'Maintenance required now' which was a concern, It took me a few phone calls before I was able to speak to someone who could help me which was a bit frustrating. "
" There was a long queue when I arrived to pick up the car. There were only three agents working. Surely, if the number of cars to be picked up is known, shouldn't they have more agents working? The inside of the windscreen wasn't very clean. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by HUGH - 14 April 2024
" The booking and process was fine but Dollar were dodgy and I wouldn't use them again "
" Staff wouldn't let us drive away without their insurance, even though we had upgraded it on the booking. The car should have had satnav but it wasn't activated. We're not sure if the toll package was best suited for our needs. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DALLAS, US - Reviewed by SIMON - 14 April 2024
" When I booked I hadn't realized that the car would be supplied by Dollar. Also, the booking said that the desk was in terminal. It wasn't. Dallas car rentals are a 10 min shuttle bus ride away. "
" I reserved a car weeks in advance of my arrival. I had to wait 2 hours before my car was made available. The excuse was that they had NO cars. After travelling for 16 hours this is the last thing I needed. Other travelers who has reserved cars that day were told that they would not get a car a car and a couple I spoke to had been overcharged by hundreds of dollars - an issue that the staff could not rectify because it was a 'system' issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by DAN - 12 April 2024
" - "
" Demand for cars was high in Houston during the eclipse. I got a bigger car (SUV) and I have to pay a difference. But it wasn't a problem... I was happy to have a car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by BRIAN - 10 April 2024
" Awesome "
" Great car and experience with Dollar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LINDA - 10 April 2024
" I returned the car with a crack in the windshield, I don't know how it happened. Dollar rentals has billed me for all sorts of things, like towing services etc. They have kept my deposit, they have billed me for the car, and they have charged me for the windshield and other things. I would very much like to speak to a representative live. "
" Dollar rentals has charged me for the car hire, has taken an extra £325.48, and has kept my deposit as well. I was fully covered by car rental insurance as there was a crack in the windshield when I returned the car. The employee that received the car told me since I was fully insured and coved for such events I should be ok. I'm not even sure they received the payment that I gave you for the car of £511.00 pounds. I cannot get in touch with anyone at dollar rentals. I feel like I have been ripped off massively. Is there anyone in your company that can please help me? I have paper work and recites and pictures. This has been a nightmare please help me! Thank you. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PENSACOLA, US - Reviewed by IOANNIS - 09 April 2024
" Everything went smoothly. "
" Everything as good - smooth process. The only thing that would have been better is for them to have raised the issue of tolls at the desk as we have no idea what will now happen having crossed a local toll bridge to a very popular tourist area. We think we will be charged quite a high premium even though the toll was only $1 and the bridge doesn't accept cash which the rental company would likely have known. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KAREN - 06 April 2024
" Tge service from Auto Europe has been very good but not from Dollar. "
" I have made a complaint "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
BOSTON, US - Reviewed by MICHAEL - 03 April 2024
" I have used Auto Europe many times and never had any issues. Great value for money and great service. A shame that Dollar didn't live up to the reputation. "
" After checking in at the service desk to pick up my car, I had to wait nearly 2 hours for the vehicle to be delivered due to 'staff shortages'. The vehicle I eventually received was not cleaned, large stain on back seat and dirt all over trunk. Very poor impression. Drop off was unattended. I just left the car as directed and am still waiting for a receipt 3 days later. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
SANTA ANA, US - Reviewed by ROBERT - 01 April 2024
" AE always offers the best rates for car rentals in comparison to direct rentals. "
" SNA permanently adds fees for services which normally are part of the prepaid voucher! When will it ever change? "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MIAMI, US - Reviewed by JAMES - 31 March 2024
" Unfortunately We had to cut short our holiday by 4 days I was told we will have a refund I hope this will be the case "
" Very nice car very efficient set up can't fault it "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TERENCE - 31 March 2024
" All round satisfaction. "
" Very competitive rates, very efficient at the counter and good quality cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEPHEN - 31 March 2024
" No problems with Auto Europe "
" 1 hour wait at check in desk at airport. Staff tried to add on extras without me noticing that I didn't ask for! 7 seater wiper washer not working. Not internally clean. 5 seater older, not cleaned properly inside, seats stained. Rear brake light never worked, also rear light same side never worked. Upon closer inspection, noticed that the car had been involved in an accident with poor bodywork repair, obvs cause of rear light cluster inoperable. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by ZOE - 27 March 2024
" Contact me "
" I Alex to turn empty told 57 dollars I have a charge for £117 pounds in my card! I have no email confirmation of charges when I returned the car and no way to contact !! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by STEVEN - 26 March 2024
" The value of the rental was great, especially for the size of the car and the use of the space needed for luggage "
" The pickup at the desk was disappointing where additional costs were added when I didn't agree to them (Toll pass when I just enquired about it and the option of return with full fuel). All resolved before picking up the car. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 26 March 2024
" Excellent from booking to car drop off. "
" Particularly good value rental this time....and the car provided exceeded expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KEVIN - 26 March 2024
" b "
" v "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by RUSSELL - 25 March 2024
" Excellent "
" Excellent service, efficient and very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GLENN - 25 March 2024
" Watch out for fuel policy. "
" Heavy sell for extras at pickup desk. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEPHEN - 24 March 2024
" Sent comments in to Autoeurope customer services and Dollar and waiting for a response. I won't be holding my breath.... "
" When I picked car up was expecting a hybrid but they said EV was all that was available. Told them I'd never driven one before and asked about recharging. The agent said she didn't know but after asking a colleague said there would be info in car plus I could ask garage attendant. There was no info and nobody to ask. Called Dollar twice for help and both times was told they personally couldn't help but someone would call me back. Nobody called.... Started searching web and went to a couple of places with EV chargers. Soon found out it's not easy! All charging spots were full. Can't pay with credit or debit card only network charge card. Fearing I wouldn't be able to recharge or get back to the airport I stopped using the car to save the battery. Had to resort to Uber for travel to parks dining shopping etc.. Stressful and expensive and support from Dollar was useless. I can't be the only person to find themselves in this predicament? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTONY - 23 March 2024
" See above. In this age of modern technology I would have expected more assistance - particularly in putting another driver on the rental, even if only to get us back to our hotel. Our fellow golfers got back to the hotel and hired a car so that we could collect Tony from the hospital. I was very disappointed in the lack of help or any feedback from the company. It will be interesting to see if I get any response to these comments "
" I am replying (Angela grant) as I paid for the rental but Tony was the only driver. Tony had an accident and was unable to drive from the 14th of March. He was taken to hospital with a dislocated arm and three breaks at the elbow. It took a friend approximately 1.5hrs phone call with someone who couldn't understand the accident happened on a golf cart and the car was not in the incident. We tried to get someone else put on the insurance so we could at least get back to our hotel, approx. 45 minutes away, but were told we would have to go to an office to do that. The young man did not seem to grasp our situation and kept having to "go and check". There was no follow up email to say the rental had been terminated. We left the vehicle keys with the manager of the golf course as we were not prepared to wait a further two hours for it to be picked up. If we had not had a member of our party who had a car we would have been stuck. It would also have been helpful to have had a follow up email. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MIAMI, US - Reviewed by JOHN - 22 March 2024
" Apart from the problems in 3 , we had a very satisfying experience "
" I was very pleased with the gentleman at the reception counter who was very courteous and helpful. However , I was not happy with the hand over of the vehicle, as there was no person to advise us about anything relating to the car. An offshoot of this was that we had to return back to reception counter to report that the SatNav was not working, then wait for another vehicle which had a working SatNav - again we received no instructions about the car and really struggled , especially as I am not used to automatic vehicles and left hand driving "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by AUSTEN - 21 March 2024
" Overall it was a good experience but I would like a car to be washed. The interior was clean "
" Car hire is still to expensive. The condition of the car was average. There were quite a few scrapes and dents. The car also needed a proper wash. The water jets were empty "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PHOENIX, US - Reviewed by MARY - 18 March 2024
" Easy to compare prices andbuy "
" Huge queue at counter to collect car and off hand staff in garage at car pick up. Sold a rescue package which I was persuaded I needed. Would rather be able to buy everything up front and be offered nothing at counter. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by KEVIN - 14 March 2024
" No issues, v.good "
" Dollar have a customer service issue. I'd hate if my staff had this face to face attitude. Also issues as Dollar area has no wifi, so unless you have paper documents - you have an issue. Their policy on ezpass is shocking, its practically bordering on fraud. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by KATHRYN - 12 March 2024
" This was my first experience with Auto Europe - I am beyond pleased and will be returning and recommending others "
" Excellent efficient experience with Dollar at MCO "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 08 March 2024
" Would definitely use Auto Europe again "
" The documentation I was given was titled "Incomplete RR" and in particular the "Total Estimated Charge" field was blank. I like to check this as I have been stung before for services I had not requested. Equally the return email receipt didn't have any values and states "STATEMENT OF CHARGES - NOT VALID FOR RENTAL". However I haven't been charged for anything. So no issues with that. It would just have been better to have it stated "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LYNDON - 08 March 2024
" Good car and good service, no problems at all. "
" Everything went very well, no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FREDERICK - 05 March 2024
" Good times "
" Great time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by ROSARIO - 01 March 2024
" Love autoeurope, not surre about dollar "
" good experience, nice welcome but not happy with the response in regards to toll charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ALASDAIR - 28 February 2024
" simple booking and ease of pickup once vehicle arrived "
" despite reserving a 7 seat van - none were available and I had to wait for one to be delivered from another site. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TAMPA, US - Reviewed by ROBIN - 27 February 2024
" please pass on this info as no one seems to care and there is nothing you can do about it as you have pre paid "
" after a 10 hour flight, at the Dollar desk there was about 12 desks and only 2 people serving. This took abut 50 minutes at the desk then still had to walk a distance to pick up car. This makes no sense as most people pre book so they know in advance how busy they are going to be at a certain time and should have the appropriate amount of staff or another system to allow people to pre book in so could go straight and pick up the car. This is frustrating after a long flight. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by RYAN - 21 February 2024
" Very good experience. Fast replies to queries. "
" I believe the drop off fee from MIA to FLL is to much at least 25% of the rented value of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HONOLULU, US - Reviewed by MARIUSZ - 20 February 2024
" Competitive price from Auto Europe and easy website navigation. 100% positive and would highly recommend "
" Very easy and straightforward check-in process. No wait time at all. Knowledgeable clerk behind the desk. Smooth return. Very happy with the service and a selection of cars provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JUSTIN - 20 February 2024
" Booking and choice of cars was excellent "
" Not great - over an hour to pick up the car - staff were incredibly slow in everything they did. Then when we started up the car and oil warning signal came up - to be fair the staff immediately changed our car. However, as we drove off in the new car another warning signal came on - we discovered it was due to the bonnet (hood) not being secured which was extremely sloppy and potentially very dangerous. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by AMANDA - 19 February 2024
" All good except for collecting the car "
" Very poor check in experience long long lines and only 2 counters open. Not the queue you want after a 10 hour flight "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FRANCIS - 19 February 2024
" Could not be better. Do not change anything. "
" Could not be better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by EDWARD - 16 February 2024
" I blame myself for this incident but I was lied to and misled by the Dollar rep. I will never use Dollar again! "
" On arrival I was allocated a Nissan Sentra car (your reservation indicated Honda Civic or similar). On picking up the car in the garage we found that this model had very low seats, and the passenger seat had no height adjustment facility. My wife suffers from back pain and was not able to get in or out easily and not able to sit comfortably. Then I discovered that the car would not start. I sought help and was informed that the battery was faulty. I went back to the Dollar desk and explained the situation and requested another car, and one with higher level seats so my wife would be comfortable. I suggested something like a SUV might be ok. The Dollar rep said he only had only one car available, a VW Atlas, but this would cost an extra $25. I asked if he meant per day and he said for the period. I only discovered it was $25 per day when I looked at the revised rental documents again at the time I returned the car. It was my fault I didn't check the document again but I was lied to by the Dollar rep. It's easy to say I was tired after a long flight and relieved there was a suitable car (the only one?) available and I should have rechecked the hire document again. I didn't think about it at the time but customers were asked to sign agreement electronically before being handed the hire document. I did check the document for the Sentra before leaving the desk and it was correct. This has cost me an additional $350 + tax, a hard lesson! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by STUART - 13 February 2024
" Worked well. Glad I was able to get a single price easily for multiple drivers, full tank of fuel and all necessary insurances. "
" Almost everything went OK. However, the automated toll options needed to be explained. Nothing was said to me at the airport counter. When I queried following pick-up in the garage, what I was told made no sense to me, despite several attempts to clarify. There was nothing to explain what the options were, which roads in Boston were affected, etc. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAUL - 12 February 2024
" Very good apart from the waiting at the Desk "
" I only gave 8 for counter staff because they tried but not enough staff on the counter.I waited far far too long "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 11 February 2024
" Great site with everything clearly explained during the hire process "
" Dollar did not have the premium car I had paid for. Was given an SVU upgrade which was great but car had marks/dents on nearly every panel and Dollar refused to acknowledge the damages before I left the airport. Had to take video dated evidence to prove I had not caused any damage "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by PHILIP - 08 February 2024
" very bad experience with dollar car rental "
" the worst experience ever had they lie about their car and very poor customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SARASOTA, US - Reviewed by JOHN - 06 February 2024
" Great easy to drive good on fuel "
" So helpful when picking car up pleasant cheerfully knowledgeable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JEFFREY - 05 February 2024
" Overall satisfactory "
" 2 year old car with almost 50000 miles on the clock and a bit worn around the edges! Fast pickup and return and no mechanical issues. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by DAVID - 03 February 2024
" Car needed service before I picked it up. Dashboard warning sl the rental. Key fob battery needed changing. Warning on all the rental. Nobody at drop off. "
" Car needed service. Key fob battery needed changing. Nobody at drop off. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by TADEUSZ - 03 February 2024
" Dollar charge 13/1/24 (Hire ended 1/1/24): Car experience was very good, however, the Dollar commercial ethics are questionable and I would ask you to facilitate a refund for an undisclosed and unexpected charge almost 2 weeks after the hire termination date: Disappointed to get "Dollar Toll 8302909" unexpected charge 13 days after returning the car without explanation just charged to my card. Toll suggests road toll. As we have a Sun Pass account and it was active from the first day of hire, I cannot believe that was the reason for the charge. This is an unwelcome charge of $13.11 USD and we expect that it will be refunded as soon as possible. Consequently I am unable to recommend Dollar to a friend and will advise caution on account of this stealth charge. Receipt is available on request. What is there to stop further undisclosed charges beyond the hire period? What is the time period after which charging to my credit account stops? Please provide me with confidence within 14 days (today is 3/2/2024) or I will contact my credit company to take action to recover the unknown charge. "
" Disappointed to get "Dollar Toll 8302909" unexpected charge 13 days after returning the car. No explanation, just charged to my card. Toll suggests road toll. As we have a Sun Pass account and it was active from the first day of hire, I cannot believe that was the reason for the charge. This is an unwelcome charge of $13.11 USD and we expect that it will be refunded as soon as possible. Consequently I am unable to recommend Dollar to a friend and will resonate caution on account of this stealth charge. Receipt available on request. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MIAMI, US - Reviewed by TOM - 31 January 2024
" Please see 3 above "
" The car performed very well apart from the brakes which juddered under anything but light use. The car was not as clean as it could have been on collection. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TAMPA, US - Reviewed by IAN - 30 January 2024
" Easy to book Quick pick up and return Quality car "
" Quick, timely and professional "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEREK - 29 January 2024
" Sort out the insurance, it's difficult to arrive after 9 hour flight to be told you need more after buying premium package it feels like a con "
" Thought we had booked car with sufficient insurance to cover hire, on arrival told we had little to almost nil insurance so had to buy more costing another £150 plus pounds, they really tried to have us purchase even more. Disappointing, feel like I shouldn't have bought any insurance and got it all there "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CHARLOTTE, US - Reviewed by PHILIP - 26 January 2024
" Pleased. I normally use Rentalcars.com but you were cheaper this time so I used you for the first time. "
" Have used Dollar for many years; indeed I am a Dollar Express Member but found your quote cheaper than renting direct even without insurance, which I have, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by WILLIAM - 19 January 2024
" Well pleased with all aspects of my rental. Online booking was exceptionally good, as was the clear and concise documentation sent to me. Pick up and drop off was very efficient. I'll certainly be using your company again. "
" Absolutely no problem with my rental from start to finish. No issues whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RICHARD - 18 January 2024
" You mainly use Dollar and Thrifty so therefore I would look to other car hire companies such as Alamo to avoid Dollar again "
" Waited in line over 1 hour to make it to counter. Staff disinterested and too busy trying to upsell and deceive the naive "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by STRAHINJA - 10 January 2024
" never use dollar and if you can remove it from your offering "
" worst ever. Waited 4h+ to get car without any explanation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANDREW - 06 January 2024
" Ok "
" Very helpful, but a very long wait. Three screens, but only one person assisting, and the queue was 10 deep!! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by UTTAM - 05 January 2024
" Experience with yourselves was satisfactory, experience with dollar counter rep was well below satisfactory compared to previous dealings with them at other USA airports. "
" Long wait at counter as only 1 person serving for a long time all other companies had 2 counter staff. Initial car provided had only 7 seats and not 8 as booked. The counter staff was not helpful and said it was what we ordered even though booking said 8 people. Only when I said the other dollar person at the car storage area had found us a 8 seater in the same group category, then he started to change the car over. I also said I didn't want to pay for the tank in advance and would bring it back full, he did not remove the addition, after a long haul flight and having such a delay and problems with the initial car and family getting stressed I didn't argue any further. Having used the car it would have only cost me $35 to fill the tank up, it cost me $62.59 for the refill tank- not a bargain. As the counter rep stated. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MIAMI, US - Reviewed by NEIL - 03 January 2024
" Competitive pricing compared to others in market. "
" Great service, smooth car pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by BRANDON - 31 December 2023
" Excellent and would highly recommend "
" First class experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by IAN - 30 December 2023
" ????? "
" ?????? "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PHILADELPHIA, US - Reviewed by GERARD - 30 December 2023
" I've always had good experiences and fair pricing "
" We had mechanical issues with the car that took time to resolve and that caused some challenges with fees when we returned the car. Luckily all was resolved in the end but it was a hiccup in the process "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ANDREW - 21 December 2023
" Simple and easy process "
" Didn't have car I booked, agent called it a clowns car(should have packed red nose and big shoes). Then came the upgrade sell. If I'd wanted a bigger car would have booked in UK for a fraction of the price they quoted. Then tried to offer me an electric car, not what I ordered or wanted(nowhere to charge). Finally went to pick up car(only 2 to chose from). When I got to exit gate agent wasn't sure if I could have car as it had over 30,000 miles(had to check with supervisor). The day was just getting longer, finally allowed to leave. Then the first time we went to use the windscreen wipers they just smeared the rain not clear it. Didn't drive the car on rainy days as could hardly see out the windscreen so had to rearrange some of our holiday plans. Don't think I will be using Dollar again. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
RICHMOND, US - Reviewed by ANTONY - 16 December 2023
" DOLLAR WERE EXCELLENT AND AUTO EUROPE OFFER THE BEST DEALS. "
" Pick up had issues, as they did not provide us with a car that licence went beyond Nov and our drop off was in December, so when we came to exit the garage they turned us back to get another vehicle. We had 4 heavy bags and it was already 11pm at night, so by the time we got another car and got the bags loaded and seats comfortable, it was 11.45pm. Takkng the car back however was exceptionally efficient. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ANDREW - 15 December 2023
" Car not available when went to collect, incurred extra cost which Auto Europe said they would refund still not had a reply to at least 5 emails appalling customer service "
" Car not available when went to collect, incurred extra cost which Auto Europe said they would refund still not had a reply to at least 5 emails appalling customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 13 December 2023
" Auto Europe website is easy to navigate and provides very competitive quotes. Also changes to booking are easy to do and if this results in a refund it is sent quickly. All in all this is my go to website for car rental in USA. "
" Car not quite as expected but car provided was ok if a little tired. However it performed reliably and did everything we needed it to do. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by GLEN - 12 December 2023
" Only real negative has been described above. "
" The pick up experience took forever and does not fill me with confidence of using Dollar in the future. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by IAN - 12 December 2023
" Car was quiet basic but ok for our needs "
" We had to wait about 1/2 an hour for a vehicle to become available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 12 December 2023
" Auto Europe booking process was very good - as usual. "
" As usual the Orlando counter staff not very pleasant. Trying to sell additions that were not needed. Said that SR417 tolls were no longer accepting cash payments - but they were! Good job that I already knew that! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
CHARLOTTE, US - Reviewed by JAMES - 11 December 2023
" All good, a very competitive price and excellent communication "
" All good, a concern over return fuel was quickly resolved "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 08 December 2023
" This is my first bad experience of renting cars via AE U.K. "
" No Dollar cars available whatsoever on contract start date (23 November 7pm). Dollar staff (at terminal C check in and then garage) failed to acknowledge and communicate that plain fact to me.. Significant distress caused to my son given his special needs. Apologies rendered eventually by Dollar customer service but no recompense of alternative transportation costs (car rented for one day from Alamo) distress to son and inconvenience of lengthy round trip returning to airport . Car then initially provided by Dollar (24 November) had defective rear seat belts. Dollar customer service are now refusing to deal with my complaint beyond rendering apologies. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by MARK - 08 December 2023
" There appears to be a lack of providers in Terminal C and Dollar, Thrifty and Budget appear to be being pushed on the website as opposed to Alamo "
" Selection of vehicles at Terminal C was poor I was allocated a vehicle which was below the class of vehicle I had booked and had to approach staff to get a change of vehicle "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TAMPA, US - Reviewed by DENISE - 06 December 2023
" Great car and staff were superb. I think you could offer a better service for tolls. "
" My only complaint was that there wasn't enough staff on the counter inside the terminal. We waited 30 mins and were 3rd in the queue. When we left there was more than 16 groups of people waiting. How long they had to wait God only knows. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by JOHN - 06 December 2023
" Auto-Euro excellent. Dollar car well worn and high mileage causing concern it would break down. "
" Car had a lot of miles on the clock and even inside car was well worn. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by HARMINDER - 02 December 2023
" Auto Europr continue to provider good value for money experience with no reason for complaint on the booking side. "
" Car needed better cleaning, washer reservoir needed filling, oil change schedule should have been monitored as change alert came on. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ATLANTA, US - Reviewed by THOMAS - 02 December 2023
" Excellent experience from start to finish "
" All staff very helpful check in for car was hassle free never got pressed for upgrades "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 01 December 2023
" 35 mins is too long to wait after a long flight. "
" All good except a long wait at the counter "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MICHAEL - 30 November 2023
" Always use auto Europe , great prices and never any problem re pick ups "
" Served immediately with no problem . Got car within a few minutes . Excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by THOMAS - 24 November 2023
" Lost half a day of my vacation returning my first car to Orlando. The replacement car also had issues with passenger airbag. Will never use Dollar again. "
" Feedback already submitted to Dollar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
TAMPA, US - Reviewed by JOHN - 22 November 2023
" , "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JENNIFER - 22 November 2023
" Excellent service . "
" Very impressed in the main. However had to get the battery changed in the key fob as it was working intermittently. Also had to fill the windscreen washer fluid within hours of car hire starting. Was told l would be refunded for both- total $20. I am still awaiting refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 21 November 2023
" Our involvement with AutoEurope was fine. Good communication and reasonable prices just let down by Dollar "
" Only 1 car available when we went to pick. Car had a number of scratches on it Wasn't until the next day in daylight that we noticed that the car hadn't been washed. I had to clean the windows of the filth that was in them. Later on the tyre pressure warning light came on. Went to 1st garage paid 2 lots if $2 only to find the machine wasn't working and petrol station said they couldn't refund me. Eventually got a working one only to find that all 4 tires were at 27 when they should have been 32. So we had been driving about for 10 days with deflated tires, no warning and no doubt cost us extra fuel usage. Car had poor radio reception and although had Apple CarPlay it wasn't working. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by GRAHAM - 19 November 2023
" Had to pay extra £150 to get extra driver when I was told it was in my original booking "
" Have traveled to Florida for many years and was worst experience ever. Extra fees put on that I didn't ask for very bad experience "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by DAVID - 18 November 2023
" Waiting a fair while due to lack of counter staff "
" Need more counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ROGER - 18 November 2023
" Good service from Autoeurope via web "
" Just one staff at check in desk Car have damage on drivers side which had an attempted repair I included this and a number of smaller dents on the appropriate form "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JOHN - 17 November 2023
" As above. "
" Have used them in Orlando many times. Counter service to process booking slow even though details provided in advance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 16 November 2023
" Always rare Auto Europe highly. "
" I booked an SUV, on arrival, after waiting 45 mins to see the Dollar representative, I was told no SUVs available, I was given an Audi 3, it had high mileage, very noisy and when switched on a message said, service, or something like, was overdue. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MIAMI, US - Reviewed by MARK - 14 November 2023
" I'd use again. "
" All good. Would have appreciated a bit more information at the check-in desk about highway tolls in the US but other than that, everything was top drawer. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by JAMES - 14 November 2023
" We will be pleased to book through Auto Europe again. We booked through another agent last year and was let down in Orlando Airport with a 2 hour wait to collect our car. We also thought it was good value. "
" We received the style of car we booked through Auto-Europe. Dollar were very efficient, no waiting at collection or drop-off. The counter assistant looked on her screen and advised us not to take the interstate 4, as there had been 3 accidents. We have never had any car hire service do this for us before. Very much appreciated and probably saved us hours in traffic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by WILLIAM - 12 November 2023
" Car was fine,just a good few bumps and scratches... "
" Overall very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by DAVID - 09 November 2023
" See above.Not your fault about the wait but counter staff should not lie. "
" Waited 80 mins in queue for car.Then told I had to have insurance for tyres as there was no spare.I declined and there was a spare.Disgraceful. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CARL - 02 November 2023
" Was not pleased that there was no car for us on arrival at airport and had to wait for nearly two hours before Dollar management to arrive to tell us we had to make and pay for our own way to hotel or that we had to take a chance and stay at the airport overnight in the hope of getting a car . "
" Arrived at Orlando International Airport just before midnight got car paperwork sorted then went to collect vehicle. There was a queue of people waiting to collect rental cars at Dollar booth . Only problem was there were no cars for many of the passengers. We waited until 2am in morning to then be told there wasn't a car for us . I had to book a taxi to take myself and family to hotel arriving there at 3am . Had to then take another taxi back to the airport in the morning to see if they had a car for us which by this time they did . Was told Dollar would not pay or reimburse the extra cost of taxi fares . To say this was a stressful start to our holiday is an understatement. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PETER - 02 November 2023
" Auto Europe were fine, Dollar less so. "
" Car was quite high mileage (55000) and smelled like it had previously been used by a smoker. Was charged for fuelling, even though I'd stated I'd return the car with a full tank. Have contacted Dollar about this. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by BRIAN - 31 October 2023
" collection of the car ruined the experience "
" 2 hour wait to collect the car - NEVER AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by TOM - 30 October 2023
" Straight forward process "
" Easy to work with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 27 October 2023
" quick easy process "
" We arrived at the dollar desk and was allocated a specific car and I was told that the car was brand new however, the car was in fact a 2008 and had 450,000 miles on the clock, the seats were stained and the car smelled of cigarettes. I went back to the desk and was offered another old car. I again complained and was advised to drive the car to another terminal and exchange it. The staff were unsympathetic and didn't seem to care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JASON DAVID - 25 October 2023
" Never using dollar again "
" After arriving at 9.30pm to pick up the car we were told that there were no cars available . There was a line of at least 25 to 30 people waiting.... I managed to get through the line and showed them my paid reservation....dollar reservation number #K63415158A2 . I was then told that we could wait on cars arriving 3 to 4 hours but couldn't guarantee a time..that would have taken us to 3.30/4.30 am ......... by that time we spoke to a manager who told us to come back on Sunday morning before 12.... We had to pay a taxi from fort Lauderdale to west Pam beach $65 then a return on Sunday morning $65 ...we called ahead to make sure cars were available and was told that they couldn't guarantee that but we could wait until some arrived .....when we eventually got to speak to member of staff they told us that they could not discount or help us as we booked through a 3rd party.....lost a day of our vacation a days rental and $130 very poor customer service from dollar....the car wasn't cleaned...... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by ANDREW - 24 October 2023
" The 'prepaid fuel offer' paid for did not exist and the staff on collection were disinterested to put it mildly. Car itself was fine and drop off at LAX was simple and well organised "
" Collection in Chicago was horrible. No car available and took an hour to find one for us. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DETROIT, US - Reviewed by STEPHEN - 24 October 2023
" No issues so no comments "
" Slick experience, friendly staff reasonable range of vehicles to select from. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by NEIL - 23 October 2023
" Good price, included all levels of cover "
" No Cars available on pick up day "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by IAN - 23 October 2023
" Auto europe are great... cancellation policy means you can easily rebook if price goes down which i did from an initial £1200 quote to £633 for a minivan for 18 nights..., a great price "
" Everything was great except the checkin experience at Orlando airport... not enough counter staff causing queue and a long wait... not a good experience after a 9 hr flight "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by IAN - 22 October 2023
" We have rented through auto Europe for many years. Always have the best price and are efficient and professional if you have to contact telephone. Websites to use. "
" We had booked an intermediate SUV. On arrival at the car rental centre there was only one car available, an enormous Dodge Durango 8 seater SUV. We had to take that , to drive to our hotel, with advice to return to the following day to change. Returned to find a queue of 15/20 people,with only 1 vehicle available. As we were exchanging the vehicle a very helpful member of staff let us take it ahead of the queue. It did have some small scratches and a dent on the read hatch door. Staff informed us that there was a severe shortage of vehicles and were waiting for vehicles to be returned before they could be issued to waiting customers. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by BASSIANO - 21 October 2023
" This time the rental experience was good. "
" Everything went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MALCOLM - 14 October 2023
" Good "
" Good but drop off is poor because you just leave the car there with no inspection and anything could happen "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GRAHAM - 13 October 2023
" Only one problem on this occasion with Auto Europe, the price i paid was £393.86, two days prior to collection the price had dropped to £329.00 with Thrifty ( same company ), and was entitled to cancel and rebook, your website would not allow me to do this, of which i have proof on my wifes phone. So you owe me £64.86 , the difference. "
" I arrived at Orlando airport at 11.30a.m. my rental began at 12 noon. There was only one person on the desk, i was in a quue of around 30-40 people, even Americans were shouting , get some assistance. Eventually on e more person appeared. Got the usual high pressure selling techniques, do you need this, do you need that, even tried to sell me a toll pass, i never go on a toll road, i have been coming here since 1990, so know the ropes. ( Pity all the other newcomers who get conned.) By the time i left the desk the time was 12:50pm. Car not perticularly clean, and was a 2019 model, Buick Encore. but my return time still stated 12 noon. I thought the rentals were 24 hour duration. So to sum it all up, crap service, arrogant, ignorant people and people who unfortunately cant speak English, and the price was double what it was pre pandemic. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by STEPHEN - 13 October 2023
" It should be clearly stated in the rental quotation that an electric car may be an option - I am sure that many people would react the same as myself if they have never driven an electric vehicle as it's a totally new experience and driving in a foreign city is not the best environment to test it "
" When I arrived at the desk,, I was told that their computer system had crashed and could either have a full refund or return the next morning - had to get a taxi to and from our hotel. When I returned, j was told that they only had an electric car in the economy range which I refused on grounds that I had never driven one and didn't know the infrastructure for charging etc in the USA - after some wrangling I had to upgrade to a petrol car which cost around $200 more. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by GRAHAM - 12 October 2023
" Great price, great car just long queues waiting to get car. "
" Long wait at hire desk 2 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FRANK - 12 October 2023
" My experience was fantastic with no hidden extras and no problems with the SUV car Thankyou. "
" Well finally after being ripped off since 1997 with various car hire company's, I am pleased to say this company and doller where true to there word and only charged me what I paid ,I am over the moon that finally a company did what they said they would do . I would recommend booking your car through this company I will in the future.. Thankyou for giving me a pleasant transaction with no hidden extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by FRANCESCO - 12 October 2023
" I do not recommend Dollar "
" They gave me a car with a battery problem the day after rented I had to have someone jump start the car and bring back to the airport to change the car I wasted one full day of my holiday. Also when I was picking up the car the front desk of dollar was terrible and talking in an abusive way "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by WILLIAM - 11 October 2023
" I have used Auto Europe on many occasions and have had no problems. The next time I wont book with Dollar ever again. "
" Absolute nightmare after a 8 hour 30 minute flight I had to wait in a queue for over one hour to get my rental car. then I had to listen to the hard sell trying to sell me extras. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by LEE - 10 October 2023
" Please look into this as a matter of urgency as I keep receiving crap Customer Service and you need to look and investigate please I will probably not use you next year now "
" We endured a horrible day on 20/9 two flight cancellations and eventually put on VS41 5.30pm out of Heathrow to San Francisco. We landed and got through without luggage due to missing luggage and arrived at the Hertz desk at 10.15pm. The only counter representative said are you on the two hour waiting list I said no I'm picking up my car and he said no cars need to wait two hours. After all the debarcle of the day I started to confront said rep and he made a call and popped out the back and said as you've had a day that sounds horrible I have found you a car. I was confused one minute no cars and a two hour wait the second a car available then he said I upgraded you but that was NOT the case the car I booked was that car. The Customer service was appalling again last year I queried this with you guys and again this year. It was totally unacceptable. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 08 October 2023
" As all Ways autoeurope was first class "
" Tried to sell me every extra going , saying I wasn't covered for most things only the basics "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CHICAGO, US - Reviewed by PAUL - 07 October 2023
" As before very aggressive and intimidating person behind counter trying everything to get more money from us would not use them again "
" Very aggressive sales man trying to get us to buy extra cover wouldn't take no for an answer told us car will breakdown if we didn't buy extra cover . Felt very intimidating "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by ROBERT - 05 October 2023
" Sent an email to Autoeurope the day after pick up with my complaint and still have t received a response "
" Waited 2 hours to book in for the car, then charged $117 for insurance I didn't ask for, then the car I had ordered wasn't there so I was told take a smaller car or wait 36 hours. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TAMPA, US - Reviewed by BRIAN - 04 October 2023
" Used Autoeurope a few times now, always good. Great customer service when needing to make changes. "
" Good experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by VAUGHAN - 04 October 2023
" Auto Europe were efficient but the Dollarcrental experience was a disaster "
" Having made the reservation several weeks before travel, we were told on arrival at San francisco Airport there would be a delay of around an hour for collection as no cars were available. This turned into a 3+ hr delay! Totally unacceptable. Little/no updated information other than being told there was a major conference in town - frankly not our problem! The delay on collecting the car meant we missed valuable time in napa including a wine tasting visit- the whole point of visiting this area!! Overall a bad experience which we have never had before with any car rental. On top of this, we were 'persuaded' to take out additional products amounting to $243.34 - significantly increasing the overall cost of hire. We had lost the will to fight these charges as we simply wanted to get von with our travel plans. We were one of many in this position. An awful experience. I have tried to raise this complaint with Dollar without success. As part of the Hertz group (where our car was originally sourced) this failure in customer service and product delivery is damaging for all companies. We have used Auto Europe in the past for car rentals but will think twice about using Dollar. We trust this will be looked into and our email sent to the appropriate department. We trust we will be compensated for the loss of a valuable part of our US holiday. The Dollar res number was K54428386B3 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by STEPHEN - 04 October 2023
" Have used Auto Europe for years always outstanding, thanks. "
" Was okay. Lone lines. The car wasn't in the bay on my paperwork, the car was a bit tatty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FORT MYERS, US - Reviewed by GEORGE - 02 October 2023
" Would not hesitate to recommend Auto Europe.Have used them in the past and will use them in the future. "
" Very reliable.No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ALAN - 02 October 2023
" Rubbish service, I needed a problem sorting and all I got was to call a number at Dollar, I called Dollar endless times only to be told I needed to go to a Dollar office. Which I had done and got fobbed off at the 2 Dollar offices I visited. I called Auto Europe and emailed lots of times only to get the same response to call Dollar, I explained I had done this multiple times and got nowhere. It was Stressful, time consuming, dangerous, I booked an 8 seater or similar with Auto Europe, we got a 5 seater which just about did the job until our 6th member of our party arrived but we had to drive 5 hours with luggage on the knees of the rest passengers. "
" Absolutely rubbish, arrived to pick car up at Atlanta airport only to be told there could be up to a 3 hour wait for the car, after more then 2 hours later when I received keys I went to pick up car the lady in charge pointed to a 5 seater car, I explained I needed a minimum of a 7 seater as i had booked and had the paperwork to show her as there were 6 of us in our party, she shrugged her shoulders and said if you don't want it get a refund, in the end we had to hire an additional car for the 10 days we had 6 in our party. Attempted to sort out the size of car over the first 2 weeks and got nowhere, loads of telephone calls, spent a day and over 100 miles visiting Dollar offices only to get fobbed off. Disgusting service from Auto Europe who I booked the car through and total shambles by Dollar. DO NOT USE EITHER COMPANY. I booked through Auto Europe at what I thought was a competitive price but after booking another car so we could move 6 people about it ended up costing us €800 more. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ATLANTA, US - Reviewed by COLIN - 01 October 2023
" Easy to book. Good information. Good, fast communication with customer services (Syeed) whilst away regarding wrong size car. Now dealing with customer services for a partial refund. Excellent help from Auto Europe. "
" Paid for a full size car (F class) and given an Intermediatev(C class) and fobbed off by telling us it was a full size. Waited 20 mins at exit gate as no one around and when the girl appeared she was in an argument with her boss??? and walked off. No one to check us out. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ROBERTA - 01 October 2023
" Auto Europe service great - always my first port of call - Dollar disappointing and I won't select their rentals again. "
" Long wait at counter where another customer told me he'd had to stay in a hotel overnight and come back again because they had run out of vehicles the day before. I had to sit and wait for an hour after queuing for an hour. Car had dashboard alert message about oil service for most of the rental which caused stress as I was driving in remote areas. I reserved a small SUV but ended up with a large, off-road 4WD. Not a car I was comfortable driving but the only one available. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
WASHINGTON DC, US - Reviewed by BARRY - 30 September 2023
" I have used you before on numerous occasions to book cars in Europe and the USA. With no problems. The booking procedure is seemless I realise that you did not cause the problem with Dollar but it just dampened the whole car hire experience. "
" After a long day travelling to the USA we arrived at the Dollar car lot to find they had no cars for hire. They told us we would have to wait a further 4 hrs for a car which was not guaranteed , We had no option to wait as we had a 2 and a half hour drive ahead to travel to Pennsylvania. Eventually at 21.30 we got a car which was not what we ordered it was a Jeep renegade with faulty electronics, not a Mazda 5 Then we had a horrible journey in thunder, lightening, torrential rain and poor visibility up to Mechanicsburg PA. Even when we took our car back there were people waiting for cars. You can not run a business like that if you do not have enough cars for hire. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by PAUL - 29 September 2023
" Because Dollar were not responding, I contacted Auto Europe for help. I was told it was between me and Dollar and nothing to do with you, but 'I should contact you if I needed any help'!! So I replied and said I needed help, but nobody ever came back to me. "
" On collection, promised "manager's special", top of the range 'Q4' (no idea what that meant) with 'GPS, Apple car play, Android auto, everything'. Collected the car and it's basic. No sat nav. Plugging the phone in does nothing, so couldn't use Android maps. Guy handing out the cars doesn't care. Queue back at the counter is 5 deep, 3 of whom are there because of problems with the car. After 10 minutes, gave up and made do. A few days into the hire, became concerned about the inclusive toll package and if we needed to do anything to make sure it was working, so contacted Dollar with questions. Their response was nonsense and when I replied for clarification I heard nothing more from them. Turns out the toll issue was fine, but I had two weeks of stress worrying we were racking up massive charges. Also not convinced we weren't lied to about the toll charges (we were told we'd be charged $10 per toll on top of the toll, but a sign said $10 per day). "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOSTON, US - Reviewed by DAVID - 27 September 2023
" good value. "
" Rude staff at Dollar Boston Logan. I was told to take a lower spec small car. I refused to do so then was told nothing they could do. I insisted then eventually was given a Toyota Corolla. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by DAVID - 26 September 2023
" Really competitive rental rates with Auto Europe. "
" Female rental agent friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPRINGFIELD MO, US - Reviewed by REUBEN - 24 September 2023
" Everything went smoothly and I will use autoeurope again. "
" Very efficient service and I was highly delighted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PHILIP - 23 September 2023
" I booked this car hire originally back in April, to allegedly get the best deal. 3 weeks before our trip I checked and rebooked as it was then a third cheaper, a saving of 250 pounds!! "
" Very slow check in staff, so busy "up selling" it took absolutely ages. Car was a 3 year old Mondeo, ok, but the combination of really filthy In sides of all the windows, and dreadfully weak headlights made night driving dangerous. More information should be provided about US driving and the Play Pass you need for all San Francisco bridge tolls. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by JOHN - 22 September 2023
" No poblems "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 21 September 2023
" Excellent prices from yourselves & will continue to be a regular customer. "
" Worst experience ever when collecting my vehicle from the depot.Waited for 1.5 hrs to be served.After a 10hr flight this is not accceptable.The trouble was too few staff taking to long to deal with customers who hadn't pre-booked.I had obviously pre-booked & it took me approx 6mins to be processed.There should be separate queues. Because of the long wait i was duped into taking additional breakdown cover.I wasn't asked by the agent & only noticed once we had left the depot.Hopefully they will improve in the new facility but i fear it's back to Alamo next time 15-20mins avg "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by JOHN - 21 September 2023
" Have complained about being charged for extra driver and happy with the treatment of my complaint "
" Big queue at counter, was charged for extra drivers despite voucher showing extra drivers included, allocation of vehicle was handled well "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 18 September 2023
" Easy to book and competitive price "
" Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROGER - 18 September 2023
" What was promised and what was provided were widely different. Be prepared for significant extra charges. "
" Dollar were very disappointing. The car we ordered was not available and to get sat-nav required an upgrade costing $320. We were also persuaded to purchase pre-paid tolls costing $15 a day which was completely unnecessary as the only toll we encountered was for $3.50. The car itself was great but the extra charges paid on pick up were $653.05 not the $75.00 we expected. Car return was fine and straightforward, but very unhappy with the overall experience. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PETER - 17 September 2023
" Always found AE first class. Not happy about the extra charged by Dollar. "
" Was charged an additional fee by Dollar which was not expected. Not happy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LEWIS - 15 September 2023
" You guys were easy to buy with but it was a nightmare when we got to the desk "
" When we arrived, we were told we needed to take our extra insurance for the car because it was a bigger vehicle, we were given no option. Given that we had taken this through Auto Europe believing it was fully insured this was frustrating. - $105 for Personal Accident Insurance - $38.49 for concession fee recovery - $139.86 for premium roadside recovery All of these charges we were told we had to take as extra because we were renting a larger premium vehicle. The car was filthy when we picked it up and it had errors all over the dashboard telling us that the parking sensors werent working and the sunroof was open (which it wasnt). We took it back and swapped the vehicle out next day, which was easy to do. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
WASHINGTON DC, US - Reviewed by PHILIP - 14 September 2023
" Very good overall "
" All in all, very good "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SARASOTA, US - Reviewed by MAUREEN - 11 September 2023
" Car within 200 yards of desk, all on one level. "
" A very easy experience, this is what all pickups should be like. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ALAN - 04 September 2023
" Very easy booking system and helpful staff when i had to phone them "
" Long delay in being able to collect car which meant i did not have vehicle of choice. A pick up rather than a car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 02 September 2023
" Ok "
" Car dirty...sold toll fees not required "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by GREGORY - 01 September 2023
" I believe I was significantly overcharged for a mediocre vehicle and the subpar service. "
" Upon landing at LAX after an exhausting 11-hour journey, my family was met with an overcrowded shuttle. This made it impossible for us, with our two children and six pieces of luggage, to board. As a result, I found myself forced to retrieve the car alone, subsequently incurring additional delay to our onward journey and parking fees at the airport when I returned to collect my family and luggage. When I reached the rental desk, I was surprised to find a significant understaffing problem. Even though they had my flight details in advance, I had to endure a 45-minute wait. To add to the disappointment, I was incorrectly charged for PERS (an enhanced breakdown cover) that I had expressly declined. I became aware of this mistake only after reviewing the rental documents emailed to me two hours post-collection. The lack of a direct contact number for Dollar at LAX and the inefficiency of their call centre in the Philippines left me with no choice but to return in person "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 31 August 2023
" Great service and advice from Auto Europe and very likely to use them again next year. "
" No problems at all with the car and service overall. My main issue was when we arrived to pick up the car, we stood in a queue for about an hour, during which it hardly moved at all. I eventually decided to come out the queue and go to Dollar at the other terminal, where I was served in about 30 minutes. Most other car hire companies were nowhere near as busy. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEOFFREY - 30 August 2023
" The experience with Autoeurope was fine but would not go with Dollar again at Orlando. "
" Dollar had a reception office at Orlando Terminal C where we obtained our paperwork but we had to go to Terminal A to collect the car, carrying all our bags. On exit of the car collection depot we were prevented from leaving because the Dollar representative had not included the drivers on the paperwork. We had to leave the car and return to the Terminal A Dollar desk to have the paperwork corrected before we could return to the car and exit the facility. On returning the car we again had to carry all our luggage across terminals to get to our check in. Other members of our party had booked cars with Alamo that had car pick-up at the same terminal (Terminal A) as their arrival point. However, the vehicle itself was fine. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBERTO - 28 August 2023
" I have already used Auto Europe many times in the past and I never experienced any problem, always very satisfied "
" very swift and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MICHAEL - 28 August 2023
" I paid for a 8 seater passanger vehicle (as printed on the booking agreement/receipt). However, an error was made as Dollar rental only recongnised the booking as 'standard' vehicle. The categories of vehicle on the AutoEurope website did not align with Dollar Rental company at all. I was charged an additional £628 to upgrade to a intermediate SUV. Then dollar only provided a compact SUV. The vehicle was barely big enough for our family of 5. The vehicle had 40,000 miles and was scratched on every panel and had a misaligned headlight. It had a noisy wheel baring which made the car vibrate at 60mph (the majority of our USA travel was completed at 60mph). The air conditioning was not particularly cold and the vehicle smelled bad when sitting for a day in the sun. The car also had a mild shudder under braking. Autoeurope were impossible to contact by telephone, despite trying 3 numbers specific to north america. The email to the reservations team took over 24 hrs to gain a response, by which point we had left chicago and started our family holiday. Any opportunity to change the vehicle had passed. I was told no other vehicle in that class was available. I was not going to pay a further upgrade to a premium SUV. "
" I paid for a 8 seater passanger vehicle (as printed on the booking agreement/receipt). However, an error was made as Dollar rental only recongnised the booking as 'standard' vehicle. The categories of vehicle on the AutoEurope website did not align with Dollar Rental company at all. I was charged an additional £628 to upgrade to a intermediate SUV. Then dollar only provided a compact SUV. The vehicle was barely big enough for our family of 5. The vehicle had 40,000 miles and was scratched on every panel and had a misaligned headlight. It had a noisy wheel baring which made the car vibrate at 60mph (the majority of our USA travel was completed at 60mph). The air conditioning was not particularly cold and the vehicle smelled bad when sitting for a day in the sun. The car also had a mild shudder under braking. Autoeurope were impossible to contact by telephone, despite trying 3 numbers specific to north america. The email to the reservations team took over 24 hrs to gain a response, by which point we had left chicago and started our family holiday. Any opportunity to change the vehicle had passed. I was told no other vehicle in that class was available. I was not going to pay a further upgrade to a premium SUV. Dollar reception desk were unhelpful and offered no support in resolving the issue. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by KATIE - 25 August 2023
" Aside from the matter with the deposit, the rental and drop off was smooth sailing "
" We were using a Barclaycard for the deposit for our car but we're told with UK credit cards we cannot swipe or using chip and pin to verify the card. Due to this we were told we have to show the credit card statement to prove the card details matched my name and address details, this isn't a problem but there wasn't any internet available for us to use to prove this. I explained this to the counter agent and was told we need to purchase an international SIM card for data or to incur data roaming charges to prove as we were not permitted to briefly connect to their wifi. I explained we weren't planning to purchase an international SIM card and that data roaming was blocked on my phone, I explained we were never informed of this requirement in advance on any of our booking information otherwise we would have prepared and was told it was not their problem as it is Dollar policy. The matter was escalated to the branch manager and he permitted me to connect to his hotspot on his mobile to show the proof. I believe this requirement needs to be made clear to renters from the UK so customers can be prepared. I have rented vehicles numerous times in the US and this is the first time I have experienced this issue. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by ROBIN - 25 August 2023
" Auto Europe booking was great and we have used 3 times already this year and have used for about 8 years. Can you can look into this poor service and a one day credit we can use for our next booking "
" We had our car a day late due to the storms then when we went to collect the car we was told as people kept thier cars a day later due to flight cancellations our car was not ready, we was not given a time and told just to wait the lady was quite as a matter of fact and was even yawning as she was talking to us this was around 1pm and would not of bothered me so much that she was yawning but we had spent the night sleeping on the cold hard floor at the airport. No refund offered for the day we did not have the car or the fact that it was not ready when we arrived. Sadly the car we did end up getting had no head rests in the back, the plastic case I think to hold glasses at the front was broken and when you went over a bump flapped down and thier was a brown stain on the back of the car. We was told we could wait for another car to come back but we waited for this one already lost one day of our holiday and they had no time when a new car would be available. So very disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by ALAN - 24 August 2023
" Would recommend Dollar as they were competitive with the price and straight forward to book and deal with when landing in US. Drop off was really quick and easy also. "
" Our flight was delayed by 5 hours but no issues upon landing in US and picking up car. Staff waiting on hand to deal with us. Straight forward and easy to deal with. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by FERNANDO - 23 August 2023
" Easy to see what car you were choosing and easy to book. "
" The car is just what I ordered, the counter staff service was poor. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CHRISTOPHER - 21 August 2023
" My brother has used autoeurope for many years with no issues. The issues are with the rental company/vehicle provider. "
" Firstly I have logged a complaint with Dollar and its parent company Hertz though given my experience, I believe nothing will be done. 1. When I went to collect the full size 7 seater suv they processed my request and sent me to the garage staff where they refused to give me what I paid for. After lengthy arguments they eventually gave me a Nissan Armada which on their website is described as a full size 7 seater suv. I got to my accommodation only to receive a warning message from my credit card company regarding unusual activity. Counter staff had charged me nearly $500 for PAI insurance and enhanced breakdown company. These products were never discussed with me nor the amount. There was nothing even on the electronic sign pad regarding this. I wasted a day and a half trying to resolve this and the only way was to make the 80+ mile round trip back to the airport to have this resolved. Dollar staff are doing this to lots of customers unknowingly, we spoke to a few who experienced the same treatment. Our vehicle with just over 10000 miles on the clock and a 2023 model then started to develop engine issues. We returned it for the safety of those travelling within the vehicle only to suffer the same challenges and arguments with staff and Hertz manager. Staff provided a Chevrolet Traverse, which was a midsize suv. This vehicle in the garage had low washer fluid levels so was not Road worthy. Staff then told us to take the vehicle next to it which was the same model. We were astounded when we noticed check oil message on dashboard. Eventually Hertz manager gave us a Jeep Cherokee Laredo which was a 6 seater, still not what we ordered or paid for. Autoeurope and all other companies should consider avoiding Dollar, Thrify and Hertz. I am currently in the process of contacting the district attorneys office in Florida regarding the common practices of theft from customers credit cards. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PHILADELPHIA, US - Reviewed by GRAEME - 20 August 2023
" Overall the rental was satisfactory. "
" The check-in to collect the car was unbelievably slow with only one staff member working for the majority of the time while others seemed to be standing around chatting and totally dis-interested in the ever increasing line of customers. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ON YEUNG - 20 August 2023
" nice deal! "
" overall smooth and easy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LAWRENCE - 19 August 2023
" Excellent as always "
" As always needs more staff to quicken wait time for car. Having to wait an hour to collect car is too long. After walking away from rental desk to collect car I happened to look at my agreement,to my horror there were charges of nearly $600 which I had not agreed too.I returned to desk and chargers were removed. Man at desk blamed auto Europe.. I have used Auto Europe for many years and never had any problems. I think this was dollar trying to get away with extras no one wants,sneaky!! If I hadn't checked my receipt for cost of petrol,I would have been stuck with a hefty bill. Will think twice about using dollar. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 18 August 2023
" Booking process was very good and value excellent. Only thing I struggle with is understanding all the insurance options which I feel could be better explained. "
" Very long wait to collect car and actual car not allocated. Had to go outside and help myself to what was available in the class I had chosen, which was all a bit confusing and poorly explained. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARK - 14 August 2023
" For the last 15 or so years, I have more often than not used Auto-Europe, they provide a professional and competitive service. I've used them twice this year already and hope to use them again in the future. "
" After a long drive from Norfolk to Heathrow and then a 9 hour flight to Orlando, what you don't need is a miserable 2 hour long queue to get through US immigration followed by a fairly flippant and uncaring car hire desk-jockey. Firstly he couldn't get his computer system to work, then his card reader didn't work, then the usual patter of, "You need an upgrade" because the car you rented won't take 4 plus luggage and you need a satnav and you need a toll-lane device. Having been through the "cattle grinder" at Orlando airport more than 30 times in the last 20 years I'm well versed to their little tactics, to bleed more money out of tired and weary customers, more often than not with tired and weary kids. TAKE MY ADVICE. Don't hire the satnav it's a ripoff, use your mobile phone with your data allowance. And don't take the ripoff toll-lane device, buy one from from Walmart or Publix, you then go online, register it and preload it with $20, adding the vehicle licence plate number. Then keep it, take it home after your stay and reactivate it when you go again. You will need it though in and around Orlando. As for the car hire experience...pretty mediocre with Dollar. So how it works is, after you've been through the laborious desk-jockey experience, you head outside and across the road into the garage area. Head for Dollar and show your paperwork to the booth staff. They then point to a row of cars, that are in your hire bracket. Sadly dollars line up of cars was shoddy, (you might be tired, exhausted and being screamed at by wife and kids, but check the car your taking.) out of 7-8 cars I looked at, 2 had defective seatbelt buckles! (Someone isn't checking the basic safety on these cars) two had no keys in them, 3 were too small for our needs, which left one ropey Chevrolet small SUV, which had chips and scratches all over the rear bumper. (NOTE.... take photos of any damage you see on the car, before exiting the garage) After a couple of days, of 40c heat and frequent torrential afternoon storms, it soon became apparent, that the air conditioning wasn't working well and the drivers side windscreen wiper had perished, which didn't bode well in biblical rain. Too be fair though after 5 days of putting up with this, I headed back to Dollar at the airport and they swapped the car, with no quibble. This time for a Nissan Rogue which significantly better. Would I recommend Dollar? Probably not, they seem to be in demise. I've been through Orlando MCO, more times than I wish to remember, and never been presented with such a ropey band of motors to hire. Thrifty are in the same group, so beware of them too. ... "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by BRIAN - 14 August 2023
" Would have been better to have Dollar staff on hand when I dropped off to assure me the car was checked in. "
" Car was not what I had booked. A very small Ford mini SUV with nr room for luggage in the boot: no boot at all really. Poor gas mileage for such a small vehicle. Beyond that while the counter staff inside were very helpful and clear, the man staffing the booth in the garage was unhelpful, never told me a thing about the controls on the car etc. I think that you are likely got get accidents with people coming out of the rental depot unfamiliar with cars, and this will be Dollar's fault. Finally, construction at Logan meant very treacherous driving the fist hour just to get out of airport and the same returning the car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TAMPA, US - Reviewed by JONATHAN - 12 August 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 10 August 2023
" Tried to call you after the rental as When I called to complain about the wrong car I was told to call when I had returned the car. Your department is only open till 1pm which isn't very helpful "
" They were rude and didn't give me the car I order and when I challenged them they lied and said it was what I ordered but later slipped up and admitted I had the wrong class of vehicle. Also it took them 30 minutes extra to get the GPS I had ordered. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by JULIE - 07 August 2023
" Very good experience "
" Very efficient, loved the car, drop off was simple too. I haven't had my deposit back yet but they are 8 hours behind us! I was annoyed that I had to pay $9.95 per day $49.75 for breakdown, I felt that it was needed for 2 females travelling along huge roads that sometimes were quite remote. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BENJAMIN - 03 August 2023
" The car was far smaller than was agreed, resulting in us having to pay for a taxi to take our luggage to our accommodation It made for uncomfortable journies - completely misold In addition one of the seat belts didn't work - so the car you provided was also unsafe "
" The car was far smaller than was agreed, resulting in us having to pay for a taxi to take our luggage to our accommodation It made for uncomfortable journies - completely misold In addition one of the seat belts didn't work - so the car you provided was also unsafe "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
HOUSTON, US - Reviewed by TONY - 02 August 2023
" N/A "
" Was told by Dollar agent that we would only pay for days when on toll roads, that's not true, I've charged $300 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RUSSELL - 01 August 2023
" car was good, fuel economy impressive. Not much paper work but otherwise efficient and friendly. "
" Friendly and efficient. Returning the car was simple "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ZOE - 01 August 2023
" Positive "
" Extremely long wait to pick up the car at LAX Once picked up , great service "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by SIAN - 31 July 2023
" Booking a car was very misleading it needs to state that you are infact booking this very car as the Toyota 8 seater we booked after using all the filters to find a 7+ seater car. We were greeted with a small standard car. And this did not fit our party of 6. When we looked at the receipt it said Toyota 8 seater or available standard car. This was not made clear to us "
" We had a great experience with dollar very efficient and very helpful when our car reservation was not the car we had booked and also not the size car we had booked. We were mislead by auto Europe when booking the car. We were promised a 8 seater and we were given a small standard. Which didn't cater to our party size of 6 which included a baby with a car seat. Dollar were very helpful in helping us book another car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 31 July 2023
" Always the best deal, and with everything included that you need - Cannot recommend highly enough - 10+ "
" Dollar good value car was not in the best condition but perfectly good for our need - had a small issue at the counter as they did not recognize the Auto Europe voucher number but easily resolved. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by NEIL - 30 July 2023
" AutoEurope is great but I will never use Dollar again "
" The most dreadful experience renting a car ever. We had to wait 2 hours in a boiling hot car park for a car. After about an hour they said they didn't have our class (we have 4 kids and 6 bags for the 6 of us) and would we like to pay $150 a day more for a car or wait until they get our full size SUV ? In the end we had to take a car smaller than than the advertised car and squeeze the children and luggage into the car. To make matters even worse they also charged us £360 of extras we did sign up for including insurances we already have and the fuel option even though we had full to full and brought it back full. We are still waiting to get this sorted. This is totally fraudulent and if I don't have the money back on my card by the time I get back to the uk tomorrow and will report it as fraud to Amex. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ANTHONY - 30 July 2023
" Auto Europe seemed ok but dollar not. "
" I paid a little extra from standard SUV to get 'jeep grand Cherokee or similar' however I ended up with standard SUV, they almost laughed at me when I showed them the screenshot of the car I was hoping to get! I specifically said that I would return the car full but they added FPO (fuel purchase) without me realising and I have emailed them to get a refund of that but no reply. Can you do anything about the above 2 points? We waited in line for over an hour to get the car. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by KEVIN - 26 July 2023
" Terrible experience and I will avoid using dollar again in the future. "
" After travelling all day to get to LAX we had to wait over 2 hours in a queue at the Dollar pick up area before we received the vehicle. When we went outside to get the car, they didn't have the kind of car we paid for and could only offer us a pick up truck which was not what we wanted at all as we were in the city and parking it proved to be very difficult at times. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAMPA, US - Reviewed by AYLA - 26 July 2023
" I'd like someone to reach out to me to resolve the money back on the contract please. "
" Unfortunately the car had mechanical issues and they couldn't bring me a new one so ended my co track 4 days before it ended and they said I need to contact you guys for money back for the days. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by KEVIN - 25 July 2023
" AutoEurope provided a good and responsive service, however I was unhappy with lack of cover for breakdown assistance which allowed Dollar to extort an unreasonable fee for this cover. "
" I was unhappy about sales approach to requiring me to purchase breakdown cover. This felt a) an obvious omission to what I had purchased from AutoEurope but b) also an unnecessary cost given the almost new nature of the car I was provided with. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by IAN - 18 July 2023
" Professional staff Value for money "
" Easy pick up and drop off Good quality car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DONALD - 17 July 2023
" Price I paid was really expensive - but not as bad as other companies. "
" I don't know if they have the wrong email as I haven't received anything from them. Unfortunately I left my hire docs in the glove box. Tiny ding on just about every panel . 30,000 miles on clock HOWEVER it was a great and remarkably efficient hybrid - I gave it back with almost 1/2 tank of gas! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ANTHONY - 14 July 2023
" Great car, great price, great drop. The pick counter service at LAX was atrocious. "
" 2.5 hour line to pick the car up. ONE person on the desk at LAX! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by COLIN - 14 July 2023
" Such poor customer service while waiting hours in a queue to pick up the car! Not the right way to treat customers. "
" Had to wait over 2 hours to pick up car! Mentioned key fob battery needed replacement and they couldn't care less. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STUART - 14 July 2023
" Excellent "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - 14 July 2023
" In the end the car was fine. Drop off was fine. "
" Stood in the queue. There were 18 of us waiting in the queue. It took 2 hours to get to the front of the queue. There were too few staff on the Dollar desks and after a long flight and with the prospect of a 3 hour drive, waiting in a queue to get the keys was not appreciated. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 11 July 2023
" See above. I could not recommend Dollar to a friend given my experience of being given an unreliable (old) car "
" The car would not start when I was 5 miles from where I was staying. I spent a long time getting through (in the heat of the day) to customer services who said I would have a 60-90 min wait. When I called back after 45mins my conversation had not been registered and I was told the ETA was another 60 mins. A passing electrician disconnected and reconnected the battery, rebooting the car's computer, and it started. I called Dollar to stand down the recovery. I felt that I could have been stranded for hours if the car hadn't started. I was offered a replacement car and the nearest Dollar was in Melbourne, a 40 minute drive away. I was told by customer services that I could go there. Fortunately, I called the Melbourne Dollar and they advised that they could not change the car because they are independent and that I would have to return it to Orlando Int., two hours away from where I was staying. I didn't do this but was forever nervous about whether the car would start(I knew how to fix it if it didnt). The car was old 2018 and had 52000 miles on the odometer. I felt severely let down by Dollar who left me anxious about driving their car for 10 days of my vacation "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
CHARLOTTE, US - Reviewed by MICHAEL - 10 July 2023
" I have written to Auto Europe twice but have not had a reply yet. As Dollar were unable to meet the reservation, at minimum I would expect a partial refund as I did not receive what I paid for. "
" Although staff very friendly they were unable to meet the Auto Europe reservation. Despite reserving & paying up front for a mid size SUV, Dollar ran out of cars of that class and above. The only SUV available was compact Chevrolet Trax SUV which could not accommodate the two cases in the trunk/boot - had to carry the remainder luggage across the rear seat. Very disappointed, the 600 mile road trip was not as comfortable as I had planned, I reserved a Hyundai Tuscan equivalent but was forced to accept a compact car. Lucky only two of us with luggage, if I took the family I would need to rebook with another hire company at the airport. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by ALAN - 10 July 2023
" I've always found Auto Europe easy to use, great customer service when needed and have been a customer for many years. Highly recommend the site! "
" Pick up experience was poor! Waited for 20 mins for bus from terminal and that had to queue for 50 mins to collect car, longest in the car rental building. You would assume given Dollar knew that they had that many arrivals coming in the would staff for it correctly, 2 people (occasionally with a third member helping) isn't enough. Staff were friendly but after a long haul flight that amount of waiting time was totally unacceptable. Drop off was excellent and car was relatively new and in good condition so that was a plus point. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GARRETT - 05 July 2023
" Excellent "
" getting the vehicle was quick and easy and there was no hard sell for any additional insurances! The car provided was brand new and met my expectations. I would recommend Dollar following my experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by SHAUN - 30 June 2023
" This is the 1st time I have used auto europe and from booking to picking the car up I was well informed and kept upto date with the rental would recommend and use again "
" I have used dollar previously and they have always been professional OK they always try to sell extras but you dont have to take them but I have always had a good experience obviously it has always been at Charlotte airport NC "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTLAND ME, US - Reviewed by RAYMOND B - 29 June 2023
" would say give you a try i will be back "
" this was the easiest and fasted pick up of a car i have had in the usa "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by JOHN - 29 June 2023
" Value for Money "
" Quick and easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by SIMON - 28 June 2023
" Car needed hoovering it was dirty. The screen wash reservoir was empty as well. "
" Car was pretty dirty. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ALAN - 27 June 2023
" Dollar? "
" Huge queue to collect car. Had to wait an hour to get to desk. Told that xx at was unavailable and would need to wait another hour until they got one. Told the company had made the hires too cheap so too many people and not enough cars. Couldn't care less attitude from staff member. Not what you want after a ten hour flight with a six year old. Car eventually obtained via Hertz and isn't been cleaned. Told I needed premium recovery otherwise I'd get a bill if at least 600 dollars if I got a puncture. Dreadful experience. Never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GIUSEPPE - 25 June 2023
" Very good cars and great experience "
" Counter staff could be a bit more customer service oriented "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by BARJINDER - 23 June 2023
" grate "
" grate customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by IAN - 23 June 2023
" Have used auto europe many times and always found them reliable "
" Unfortunately our booking was close to Mother's day in the US and consequently we had to queue for the check-in desk and then had to wait until a car became available. Car was OK but had a couple of intermittent faults. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by MARTIN - 20 June 2023
" We have an ongoing and as yet unresolved issue in that the rental voucher stated that the agreement included the first full tank of fuel but dollar rejected this "
" The agent was rude and would not fully explain the Ez pass situation and charges. Initial car had a cracked windscreen so have to change to another which did the job. Dollar refused to look at my rental booking documents saying that they go by the screen, so that meant a dispute over them not honouring the first tank of fuel included as per booking "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEPHEN - 18 June 2023
" Competitive pricing by Auto Europe "
" Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 14 June 2023
" Great setvice "
" Excellent vehicle, good advice from counter manager on toll charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANTHONY - 10 June 2023
" Have used them before and usually provide what is needed "
" Had a wait of 2 hours when picking up car. No one there to check car in - then took £20 off credit card with no explanation "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by THOMAS - 09 June 2023
" Not only am I very disappointed with Dollar but Auto Europe also who I emailed on Tuesday 6/6 registering my complaint which they did not even acknowledge. I really think I should be refunded my car hire fee or given a voucher for my return on June 19 I await your reply. "
" After a very long day being on flights for 10-11 hours I went to the rental car desk where there was a very long line of people to collect their rental cars and only 2 agents on the desk. After 2-3 people had been dealt with the female got up , took her coat and left only 1 agent to deal with the line of people that had got longer. I had an elderly man who was exhausted in my party and after I had waited for approximately 80 minutes I left in disgust and had to get a taxi which cost 80 dollars to get us to our destination. I was totally disappointed in the service from Dollar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by RONALD - 08 June 2023
" No problems with auto Europe. I will use again "
" We had the full insurance cover and when at the desk getting a car, he tried to sell us more insurance. I declined. Choice of car very limited "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by DAVID - 05 June 2023
" As above, could be much better "
" When initially booking my vehicle I looked for one with an additional driver free, however on checking in at Tampa this appears not to be the case which cost an additional £13.50 per day, not an inconsiderable sum. I had also booked a Jeep Grand Cherokee due to the fact that we had four adults and four sets of clubs suitcases etc to accommodate. However on checking in we were given no option that an Chevrolet Equiniti which was much smaller, so not overly impressed with that. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by NEIL - 04 June 2023
" Although the Auto Europe side of the rental was reasonably efficient it all went downhill on arrival with poor and unwelcoming Dollar staff and indifferent attitude to customers. Poor quality of vehicles which were old, tired and high milers. Returning the vehicle equally dismissive as no one attended to us and we were told just to leave. Never again with Dollar. "
" Waited over an hour and half in the queue to get to the Dollar desk at the airport; everyone in the queue complained about the lack of counter staff - only two in attendance. All other car rental desks had no queues. When eventually seen at the desk we were greeted by abrupt staff whose only purpose was to frighten us into buying additional insurance. Gave them my email and telephone details to receive confirmation of the rental but none received. On picking up the vehicle although having pre paid a full tank of fuel the fuel gauge showed around three quarters. On returning the vehicle prior to flight home there was no one at the depot to see us. Had to go to seek out someone. Eventually a member of staff appeared and told us to leave the keys in the ignition and go to flight check in. On asking if it was possible to check the vehicle with us in attendance we were told again to leave and that they would check it later. Hardly a stress free and smooth experience - one we never wish to repeat and will never use Dollar again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by STEPHEN - 02 June 2023
" All great a very positive experience. "
" All great a very positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by COLLEEN - 30 May 2023
" I will try to avoid Dollar in the future if possible. "
" They gave us a 5 year old car with over 50k miles on it. We experienced mechanical issues and had to swap out the car within an hour of picking it up. It took us about 90 minutes to sort out which was rather annoying as it felt like 2am for us after flying over from the UK to SFO. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by PAUL - 26 May 2023
" Good "
" Only had half a tank of gas when I picked it up informed the supervisor and was told that I would be charged for only half a tank. On return I was told that there would be no charge for gas but I have now been charged for a full tank "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by CARL - 24 May 2023
" Buy a Sunpass monitor for your windscreen make a account easy and not pay extra $ per day for the way the Rental company wants to charge you "
" Dollar charge you pair day for the sun pass toll at almost $14.00 that's expensive not like the other rental companies bill you at the end of your rental term and only for when you go through a toll not every day then at the dollar pickup point they only had 3 vehicles to pick from so we pick a vehicle for our needs only to find out that the vehicle had a service problem had to take it back to the lot and try to find other one when a person came over and tried to help and find a vehicle he said to go to the other side of the lot and pick from there which was only two vehicles but one worked for us "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by ELIZABETH - 23 May 2023
" The whole experience was seamless and great. "
" Easy, seamless experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by WILLIAM - 20 May 2023
" Auto Europe are fine, it is the poor quality service and cars that are the problem. "
" I paid for an intermediate SUV and after a long flight had to deal with a new member of staff who was very slow and would not accept help from other staff members. He assured me I would get an intermediate SUV but after 45 minutes we got to the garage and out car was a small economy. I was furious and asked to get what I paid for. They eventually gave me a Honda CRV which had lots of scratches and has done over 54000 miles. As there was nothing else I accepted it as we were very tired and it was now almost midnight. We had this car for two months and when we were due to return it we decided to use thrifty to hire a car for another month. Hoping for a better experience and newer car. We got a very old Dodge journey with over 54000 miles on the clock, even more dents and scratches and no newer features which help with safety such as warning lights to tell you a car is alongside you. The reversing camera is so blurry it is unusable and the car steering is very heavy. Again no other choice was available. I will not be using dollar or thrifty again as the car choice is non existent and cars are dated. I have used Alamo before and always had excellent service and a number of cars to choose from, most quite new cars. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TAMPA, US - Reviewed by SHARON - 18 May 2023
" Very good "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW ORLEANS, US - Reviewed by MICHAEL PETER - 17 May 2023
" A1 "
" A1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEN - 17 May 2023
" Great vale "
" It was hard to find a vehicle without damage, only slight but worrying that I may get reported for damage already done to the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FORT MYERS, US - Reviewed by ELIZABETH - 17 May 2023
" Second time I have used Auto Europe for car hire and would definitely recommend "
" I rated condition of vehicle as 5 because the tyre pressure light came on not long after we left the airport. We put air in the tyre but the next morning the warning light came on again. We had to drive back to the airport and were given a different car. The exchange process was speedy and they upgraded the vehicle so was v satisfied with customer service in that respect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by RUSSEL - 15 May 2023
" nice car at a good price "
" Fairly busy but worh the wait "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 14 May 2023
" Best value "
" Good value but desk staff slow and longer ques than any other. Vehicle ok but key battery warning on all time "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by STEVEN - 09 May 2023
" Always a pleasure to book with autoeurope, prices reasonable, easy to book on line. "
" I have been using auto europe for many years, and it's been a pleasure dealing with your company, the problem lies with dollar and the counter staff at Orlando airport, after a 9hr flight , we were met with a line of people, at least 20 families trying to get a car, with only 1 person on the counter, it took me nearly 2hrs to get my car, it was getting dark, other families we're getting concerned about travelling to their destinations, I was ok, as I am familiar with the area, people were complaining about the lack of staff, and the amount of time people had to wait, my self included, I was told by the lady who dealt with me, it was her day off and was brought in to deal with this mess, and if I carried on complaining she would not give me a car, .......not the type of attitude you want to hear at the start of your holiday, I have sent a email directly to dollar, just to see if I get any feedback, I will continue to book with autoeurope, but never again with dollar., there are plenty of other car hire companies to choose from. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEXANDER - 07 May 2023
" Good company, easy enough, fair price, would use again! "
" Very easy to pick up the car, especially considering that it was 11pm! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 07 May 2023
" Please see above comments. You should NOT have Dollar available through your website. "
" Having had a 10 hour flight from UK to Orlando we were then told we had to get a bus (with all our luggage) to a different terminal to get to Dollar. We then had to queue for OVER TWO HOURS to get to see a Dollar operative. He did not explain anything but just asked for our papers. I found out later that we had been stitched up with extras we didn't need or want. I tried to complain and/or leave feedback on their website but their system won't allow it. I plan to WRITE A LETTER to them It seems the only way. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by LYNDON - 06 May 2023
" Auto Europe is a good site to use and offers competitive prices with good insurance coverage. Waiting time at Dollar desk was unacceptable due to lack of staff. "
" There was only one person dealing with customer on the dollar counter initially, eventually a second person did appear. I waited 45 minutes to be served even though there were only 6 people in front of me. I was aware of some customers waiting 2 hours to be served. Process of actually getting the vehicle in the garage and returning was good. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEVEN - 02 May 2023
" Auto Europe very easy process, unfortunately the same cannot be said about dollar rent a car "
" Considering dollar rental know how many customers are due to collect rentals ,because you have to provide them with flight number and collection times they don't have enough staff and their is a lot of waiting time to complete paperwork, once we were allocated our rental with description and tag number we were told to go to collection area only to find another family in our rental car, it took a dollar supervisor/manager over 1 hour to sort out, eventually the family had to unload all their belongings to be allocated another car, on our booking we should have had GPS included and was told you need to use your own mobile phone for Sat / nav consequently we had to use our own data, so overall dollar were a disappointment and after a long flight with a child it is stress you don't need "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by TRACY - 24 April 2023
" Problem not really with Auto Europe but as you are promoting Dollar who are selling cara they dont have it does put me off "
" Arrived to long line at rental counter which is not what need after nearly 10 hour flight. Staff slow and tried to tell me i needed toll pass to get to Orlando which was not true, trying to upsell wasting my time! Then sent down to another kiosk to get the actual car, another long line, told no SUV and can give me large car instead which was not what paid for so refused. Told have to wait until car available, this is 10pm plus everyone exhausted and the staff were rude and bad attitude. Gave details of additional driver which was included in cost but no where on documents given did it mention the additional drivers details so was worrying if they had actually entered and was covered. Would not use Dollar again! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by MARK - 23 April 2023
" Easy to use website, great counter staff, car and its conditon was a total letdown. "
" Guy on counter was excellent. Car easy to find, however, car wasnt what i asked for, it was grubby, scratched and interior was covered in footprints and dust as though it hadnt been cleaned. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by MATTHEW - 23 April 2023
" I've used autoeurope before and have found them very good to deal with. Unfortunately my issues are with Dollar car rentals. I will use autoeurope again just not Dollar. Service was very slow (under staffed)at Orlando International airport, all the other rental companies had more advisors but Dollar had the most customers and the least amount of advisers. Also with a very long cue one of the only two advisers went on a break. I was also downgraded on a car twice so will never use Dollar again. "
" Unfortunately not the best service, booked a higher spec car, got down graded then when that one was broken we had to down grade again. Also booking counter was slow as the had to few staff members. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JAVIER - 17 April 2023
" Horrible, I had reserved my car through the website and paid for my reservation. I had to ask the company for help to get my money back for the rental we never got. I was told that it was my own fault, and I told the company they gladly took my money without warning me that my address input would effect my reservation. I asked for my money back and have not heard back from the company since. "
" Horrible, I made my reservation well in advance, I had used a 3rd party site and I was later denied a rental that I reserved and getting my money back. I had my family desperate to leave the airport, it was late we were exhausted and left in an uber to our destination. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ALAN - 16 April 2023
" As stated the collection desk seemed under staffed and thus slow. "
" Long slow line up at collection point. Desks seemed under staffed. Otherwise quite efficient when you finally make it to an agent. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by CHRISTIAN - 11 April 2023
" N/A "
" Car was great, service was not so good. Cashier at the ORD airport took advantage; he told us we'd go through lots of Tolls between ORD & LA and there was no way to pay them except for having a Platepass box or pay a $25 fine each time, we challenged for clarity 3/4 times, but after his repeated scaremongering and his confirmation that there is no other way to pay we were put in a position there was no other option. We spent $150 for the plate pass we never used on the whole 2 wk trip. In total, he pushed the platepass 8-10 times. He then tried to tell us we wouldn't get recovery if we broke down it would be our responsibility so we had to buy additional cover which we said no to. The same Cashier gave us a parking space number, we loaded our cases, did our final checks and realised that the number plate on paperwork didn't match the one we were sat in. We had to unload and find the right car. We had bought the cover we needed and did not need all these additional services. His statements were proven to be dishonest when challenged and he repeatedly gave us inconsistent and misleading information "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by PETER - 10 April 2023
" I booked a vehicle more than a month in advance only to be told there are no vehicles available in this category unless I wait 4 hours and maybe one might be ready. I was forced to pay a further $780 (SEVEN HUNDRED AND EIGHTY DOLLARS) for an upgrade to be able to make my meeting on time and not to loose my accommodation booking. This practice is not just unacceptable it's all so unethical and seems to be a money making scam "
" I booked a vehicle more than a month in advance only to be told there are no vehicles available in this category unless I wait 4 hours and maybe one might be ready. I was forced to pay a further $780 (SEVEN HUNDRED AND EIGHTY DOLLARS) for an upgrade to be able to make my meeting on time and not to loose my accommodation booking. This practice is not just unacceptable it's all so unethical and seems to be a money making scam "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EL PASO, US - Reviewed by STEVEN - 09 April 2023
" The above comment about third party sellers makes me wary, it seems that our priority is second to those that booked directly. "
" The first representative we saw stated that our car was not available and "we had probably already had a refund". He made no effort to source an alternative car stating that "third party sellers were instructed to stop bookings a week ago but had not". I booked this car much longer ago that that. We would have been left totally to ourselves having arrived in a strange place needing a car. The attitude was so unhelpful. An hour later we explained the situation to another representative and we're given a temporary vehicle for the evening that we exchanged without problem the following morning, so all was good then. I know her name was Marina, but I do not know the name of the initial person that was quite happy to abandon us and not try to help with the problem. I've rented cars in the US many times over many years and this was by far the most upsetting experience of all. Our car was paid for and should have been guaranteed. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 05 April 2023
" Overall OK "
" I did not consider the vehicles available to be luxury "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NEIL - 02 April 2023
" Easy to use site, clear pricing and usually good value when there is a promotion running "
" Vehicle was generally in average condition and lacked some features you would expect on a vehicle of that size. Otherwise the experience with Dollar was very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by MARTIN - 01 April 2023
" Auto Europe were good but Dollar let you down badly. There was no wait at the other counters, eg Alamo. "
" We waited for well over an hour to deal with an agent at the airport. There was only 1 to 2 agents working and a long line of people waiting. Not great after a 9 hr flight. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by GROSVENOR - 31 March 2023
" easy to book, good included benefits. Competitively priced "
" The person who served me tried to get me to buy extra insurance saying there was no spare tyre in the car or emergency puncture repair and saying it would be very expensive if I had a puncture to get help. I refused. When I picked the car up it had in fact got a spare wheel and jack etc in the boot/Trunk. Disgraceful service trying to con me "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALLAN - 30 March 2023
" Very good everything went very smoothly "
" The only issue I had was the length of the queue at the collection desk. Dollar were the only car hire company in the airport that had a significant queue which was very slow moving. Once I reached the desk however the guy serving me was very effecient and didn't try to sell me any upgrades. Car was great, very comfortable and good choice of vehicles only issue was a small chip on the windscreen which couldn't be seen in the garage. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by IAN - 28 March 2023
" All round good experience counter staff very friendly and helpful "
" Wait of 20 mins at pick up counter then again at car collection "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by ALAN - 28 March 2023
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MARTIN - 27 March 2023
" Had to upgrade no cars car reeked of cigarettes "
" When we arrived Chicago o haré airport agent had no cars , previous customer still waiting 35 mins , he said he had one car if we wanted to upgrade at a cost of US dollars 95 , we were pressed for time and accepted , car was fine but reeked of cigarettes "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ERIC - 26 March 2023
" I always use Auto Europe because I know all important insurance covered. I will use again next year I USA but look for different car rental company. "
" 2 hours wait at LAX. Then staff trying to push extra insurance on to me. I have been using auto Europe and Dollar for over 15 years and to bullied like I was left a sour taste. Also 45 min wait for car "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by JOHN - 23 March 2023
" Good online comparison and booking system. "
" Dollar had a long line of renters at Palm Springs airport when we landed. That took 30+ minutes. Other than that, a good car, and a good stay. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MAREE LEE - 23 March 2023
" I have been booking cars through Auto-Europe for USA trips for many years and have no complaints whatsoever about your services. "
" Staff at Los Angeles Airport Dollar were very inefficient. There was a long queue for pick-up. When I finally got to the desk the staff member took an exceedingly long time to process my pre-paid reservation and kept trying to upsell additional items many of which I was fairly certain were already included in my reservation. Then Dollar's card reader was unable to read my name from either my Barclay's debit card or Barclaycard. My name was clearly printed on the signed cards but they would not accept this unless it transferred through to their machine. All for the $200 deposit, which I even had in cash but of course this would not be acceptable either and they were refusing to give me a car unless I could produce a card that worked in their machine... I had to leave the desk to upload my bank's app to my new phone (something I had not planned to do) so that they could see that my account did have those cards attached. And even then the card images shown in the banking app did not actually display my name (this may be a Barclays or a UK bank thing) so the manager had to OK this before I was finally given a car 2 hours after my pick up time. The car itself was the best part of the whole experience. Return was very fast but they still managed to find a way of charging me $20 extra for petrol when I had filled the car to pump shut-off and delivered it within 10 miles of fueling... "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NICHOLAS - 19 March 2023
" Very good booking experience. "
" Wait at counter was unacceptable at 1 hour 30 minutes. Dollar need to realize that more staff are required at busy times. 2 people on the counter is poor customer service. Will be looking elsewhere next time. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by DAVID - 18 March 2023
" Would highly recommend Dollar. "
" Easy pick up and drop off. Good car and excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by MICHAEL - 14 March 2023
" See above. "
" Car class in reservation did not match ckasses of USA. Arrived 1 hour early ond offerred an upgrade with charge. Received cars an hiur later, a car that was there when arrived. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 14 March 2023
" All was good and cost effective "
" Would be easier if they had cars ready to collect at new Orlando terminal c "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by VICTOR - 11 March 2023
" See above "
" After a long flight arriving at the car rental center to find a very long queue so having to wait for an hour and a half to get car was disappointing "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SPYRIDON - 05 March 2023
" I didn't receive the car because I had a problem with my visa to enter in USA "
" I didn't receive the car because I had a problem with my visa to enter in USA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 04 March 2023
" Great price for car rental in Orlando! "
" Comments above explain everything about Dollar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW KEITH - 03 March 2023
" Overall a very good experience "
" Counter staff at collection could be a bit quicker "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 03 March 2023
" Would neither recommend or not, "
" apart from the 40 minute wait to get seen, only 2 operators and both seemed to be experiencing difficulties with customers bookings. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PERCIVAL - 02 March 2023
" Terrible terrible vehicle we have ever had "
" The vehicle was damaged we had it for 27 days felt embarrassed with the state of the 4x4 hadn't got the 4x4 we were expecting was not impressed at all . We come to Tampa regularly won't give our recommendations to any of our friends as a company utter rubbish. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JULIAN - 01 March 2023
" POOR, POOR, POOR "
" THE WORST RENTAL EVER. WILL NEVER USE AGAIN. IF OUR TREATMENT IS NOT RECONDPENCED "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by ANDREI - 01 March 2023
" no support "
" awful company "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALT LAKE CITY, US - Reviewed by DAMIAN - 28 February 2023
" If I can get this deal again I will definitely use Auto Europe on future trips. "
" I honestly thought the deal was a scam and when I turned up at the airport the voucher would be refused. However, it was a real deal and there were no problems at all. We got a massive 7 seater Tahoe 4x4 for a month for the same price as a compact suv. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GRAHAM - 27 February 2023
" I have previously hired vehicles from dollar and been very satisfied, I looked at many of the cars before I picked the vehicle I did. Many were not well prepared,not well washed ,and looked the worse for wear. I last picked up a car in Orlando international,and all the cars were as new condition. The vehicles at Tampa airport must have been the rejected vehicles from everywhere else. I would be weary of hiring from dollar in tampa again. "
" I expect a car that's spotless. The car had been washed but not thoroughly. The rental procedure was very efficient as I had filled in the online info before. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by STEPHEN - 26 February 2023
" As previous happy customers we booked and paid for the car online in advance, we therefore were surprised on arrival at JFK airport that the car was not available. We were then told we had to pay an extra £614.17 for an equivalent car. We believe that we were taken advantage of as we had no option but to pay this extra cost since we were a family of 5 who needed a large car. We are extremely disappointed that the final cost was double our initial cost paid online. Our trust in AutoEurope has been compromised. "
" Were told the the car was unavailable had to up grade at a cost of £614.16 "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 25 February 2023
" See point 3 above "
" Horrendous. Had to queue for 1hr 15 mins. There was only 1 member of staff on duty with a queue of about 20 people. A second appeared after about 20 mins but still it took them a ridiculous amount of time to deal with each customer. No apology for having to wait so long. Will never use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MINNEAPOLIS, US - Reviewed by GERARD - 25 February 2023
" God a Tesla, lovely car to drive "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ASHISH - 25 February 2023
" Good price car hire "
" Had waiting queues in excess of an hour when collecting car, after that everything was ok. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ROBERTO - 17 February 2023
" . "
" upgrade rip-off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DETROIT, US - Reviewed by ROBERT - 16 February 2023
" Brilliant. "
" Perfect in every respect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by RAFI - 16 February 2023
" . "
" Car was broken after 5 miles so needed towing and a new car provided "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FORT MYERS, US - Reviewed by GEORGE - 14 February 2023
" reasonable price good value for money "
" smooth transactions no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by GEOFFREY - 10 February 2023
" Car was a pleasure to drive , clean throughout , no problems whatsoever "
" All straight forward process,easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 07 February 2023
" very good "
" very nice and very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HUGH - 03 February 2023
" Expencive "
" Points lost due to car cleaning dirty windscreen and mirrors "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CLIVE - 02 February 2023
" Auto Europe are always efficient. "
" The pickup was dreadful, we had to find a bus to the right terminal and then queue for an hour and a half to get our documents. At times there was just one person issuing vehicles with a long queue. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CLIVE - 31 January 2023
" Auto Europe did a good job with their side of the booking. Dollar were a total disgrace. "
" Car was not available despite advance booking and confirmation. Stood in a queue for over 5 hours with about 50 other people taking a care one at a time as they came available. Nowhere to sit, no refreshments, it was a scene of total chaos. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by IAN - 23 January 2023
" Very please with service and price "
" Great customer service both at pick up and drop off Fast and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JAMES - 20 January 2023
" No issues with our Dollar care hire from Orlando "
" Good service, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEXANDER - 17 January 2023
" Auto europe were very good as this probably the fifth time i have hired with them but i am extremely unhappy with Dollar when igot charged twice for premium insurance "
" I was extremly unhappy with the Dollar experience. I had booked and taken Premium insurance, through Auto Europe, and when I got to the desk in Florida, they said I was not covered for any excess, and I had to pay 8.99 per day over and above the already considerable cost of hiring the vehicle I feel I should be reimbursed the cost of 8.99 dollars per day for the hire. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MAUI, US - Reviewed by JOHN - 14 January 2023
" . "
" Car class booked was not available at time of collection, had to wait 30 mins for lower grade vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by THOMAS - 08 January 2023
" Would 100% use Auto-Europe again, this was my second booking. "
" Everything was wonderful except the Dollar counter-staff at ORD airport who I have to say were incredibly rude and unhelpful. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RICHARD - 07 January 2023
" It all worked well "
" Another car crashed into our backside in heavy traffic. Dollar dealt with it well. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN ANTONIO, US - Reviewed by PAUL - 06 January 2023
" Auto Europe always give a straight forward and hassle free service, and are my preferred provider when seeking hire cars at a competitive rate. My experience this time was no different. "
" No complaints. Terminal was empty at collection and was attended to by a Hertz representative. No real issues experienced. Good choice of cars and seamless process / recognition of voucher. No real hard selling of add ons, which was appreciated. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 29 December 2022
" Well managed process and fair price "
" Queue to collect was too long "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by STEVEN - 22 December 2022
" As above. Feel robbed!! "
" I asked to be upgraded to a vehicle with GPS navigation. They upgraded me to a vehicle but the GPS didn't work. I spent an excessive amount of time trying to resolve this with the customer service staff. None of them understood how to process a refund. Ultimately I'm still left out of pocket. Trying to claim back a charge which I feel I shouldn't pay. They told me they have given me €100 back, but my estimated charge was €430.66. And I was actually charged €410.08. So no discount has been given. Will never use Dollar or AutoEurope again after this. Absolutely terrible customer service when trying to explain this. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by DAVID - 15 December 2022
" Thought I had purchased full cover but was charged more! "
" Car smelt of smoke. Very little choice of vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by LARRY - 15 December 2022
" I paid a lot of money for 10 days car rental with crap service "
" Sick of the 2 hour Queue and then trying to get more money.from you told to return the car empty which is a con "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
SAN DIEGO, US - Reviewed by DONALD - 09 December 2022
" One of the best car rental experiences I have ever had. "
" Counter staff very efficient, the thing I liked most was they didn't try to push you into extra's you didn't want and explained the fuel option which I took,and the choice of cars was excellent . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ALEKSEI - 30 November 2022
" Instead of 1 pm pick up was at 5:41 pm on Thanksgiving day. There was overbooking "
" Avoid it at all costs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
TAMPA, US - Reviewed by PETER - 29 November 2022
" Everything was so easy and clear. The prebooked insurance package probably saved any hassle. No queueing for pick up. Time spent at desk max 5 mins. Staff available to show us which car to select. Gave directions to motorway. "
" Pick up was totally hassle free. First time ever in the USA. Well done Autoeurope! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 28 November 2022
" No problems with Auto-Europe. Just a bad experience with Dollar. "
" Long queues at the desk, with just 2 people working. Waited around 45 minutes to pickup a car, and they still tried to upsell and waste more time. In the garage, our class of car was in short supply. Got a suitable car after 4 attempts - no key for the first one, service warnings for the second one, paint (or similar) on the seat of the third one. Final car was adequate but was scruffy and had around 45,000 miles on it. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by ANDREW KEITH - 28 November 2022
" Never had any major issues , rented a lot of times of you . "
" I booked a full size but they had none left , had a small SUV instead "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by LORI - 24 November 2022
" Hellish experience as detailed above. I am having flashbacks about the poor condition of the car and brakes plus the fact that I was scammed and lied to by staff. DISGUSTING EXPERIENCE. "
" I can't tell you how BAD my experience was with Dollar. The assistant at the counter LIED to me about needing to purchase liability cover from them as I was not covered. It turned out to be extra roadside assistant that I was sold. The assistant blatantly LIED to me. The car was not in a fit condition to be rented as the brakes were not working properly as I was frightened to drive the car which had more than 50,000 miles on it. I was scammed by Dollar and I am considering legal proceedings against Dollar. I am disgusted with the service from this company of liars. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by CHRISTOPHER - 22 November 2022
" Specifically called Auto Europe customer service post booking to confirm that I would be able to use a debit card to pick up vehicles. Was told that I would be, and specifically that my debit card would be ok as it had raised numbers on it. Got to the counter and the dollar staff informed me that a) they only accept debit cards from certain Banks (regardless of raised number on card) and b) only certain classes of vehicles are allowed to be booked with a debit card. So my card was not accepted and the car we had booked was not allowed to be hired via debit card. The only way around was for my wife to rebook on her credit card at the desk and for me to be a named driver. Which cost us an extra £240 that we hadn't budgeted for, and that we didn't need as only one of us needed to drive. Really disappointed in the service and information provided by Auto Europe, especially as I called specifically to ask about these questions and was told everything was in order and no issues would come up during pick up. The poor information and understanding of their partners policies ended up costing me money. Would only use again if no other options available, and begrudgingly at that. "
" Experience with dollar was as expected, despite the issues caused by Auto Europe (see below). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by GRAHAM - 17 November 2022
" Easy to pick up and drop off. Will book again in the future "
" Great service....thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by COLIN - 14 November 2022
" Easy and efficient booking service. Unfortunately, not competitively priced for my next visit in January 2023 so will be using a competitors service, sorry. "
" Quick and efficient friendly service provided on collection of vehicle. Some guidance on vehicle operating systems would have been helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by ELAINE - 14 November 2022
" Clear and speedy email contact "
" Lovely, clean mini van "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by IAN - 08 November 2022
" Finding it difficult to contact to discuss issues with the rental "
" No vehicles available at pick up so had to wait then we were downgraded and charged for things we explicitly said we did not want eg premium breakdown cover and no offer of a refund for the downgrade. Staff at location rude and dismissive "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by STEVE - 03 November 2022
" The interior of the car was a little grubby there were the remnants of a KFC meal in the front and some trash in the trunk "
" The gentleman who went through the papers was extremely helpful and polite. This is the first time in many rentals (inc dollar) that I didn't feel pressurised to buy additional things I didn't want "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ANTHONY - 01 November 2022
" The girl was unhelpful and quite rude when asked about the process and the lack of cars - we would like some compensation for this as this was unacceptable service "
" On arrival at LAX Dollar stand we were told there were no cars available and that it would be at least 2-3 hrs before a car would be available meaning we would get the car at 2:30 am in a city we didn't know nor were we staying in - this meant we missed our first night in the hotel we had booked and ruined our plans for the next day at Disney California due to arriving at our destination at 4am Not only was this a problem in itself but the situation got worst when premium customers arrived after us but were given a car way before us- this was extremely unfair especially as we were traveling with children "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
DALLAS, US - Reviewed by MICHAEL - 27 October 2022
" The experience with Dollar is always an easy one and it's a shame that other companies don't do the same "
" It's nice to be able to choose your own vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEPHEN - 25 October 2022
" car was great and everything else, but the ending was not great with the extra charge they took "
" After booking everything up front with guys they still Toke another $209 from us when I got home, we asked about the charge at desk when we dropped it off and was asked to ignore it, it would not come off my account, basically lying to us until we got out of the country so will not be using you guys ever again "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CRAIG - 25 October 2022
" Booking was straight forward and you got what it said on the tin, cost of hire has increased greatly these days from my last trip to America in 2019 but that seem to be the case across the board, lets hope that when the global economy settles, the cost of hire will reduce to a more affordable level. "
" Very pleased with the service although did pay for the full package on booking and the airport desk still said that I needed more as it didn't cover everything, would be more clear if it were matched to the uk insurance standard. Opted to chose top up fuel on return at a cost of $58 however it probably wouldn't have cost that much to fill the car. Overall very pleased with the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NEIL - 25 October 2022
" Poor all round and very disappointing experience "
" Rude staff at Dollar check in desk, unhelpful, arrogant No assistance from garage when car being collected just point you down an isle and left to get on with it, they can't be bothered!! "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOSTON, US - Reviewed by DARREN MARK - 22 October 2022
" As above as I'm unsure who is at fault regarding the transfer of booking information "
" Where do I begin Pre booked the car,as I've done many times before, making sure the vehicle will be big enough for our luggage, that additional insurance is already paid for and additional driver is in place and covered. Upon arriving at the car rental desks at Logan Airport, We found that the Dollar counter was closed and were redirected to the Thrifty desk. We were dismayed to find that there was an enormous queue and 2.5 hours later we were served- there were only 2 assistants working. As we were being served it became clear that the order we had made in the Uk was not what we were getting for our money. 1.no additional driver 2. Extra insurance to cover further eventualities- that we refused having already opted for the premium package. We then arrived at the car lot where we would usually be able to choose a vehicle from the group that we had indicated upon booking. We were not given this option and had to take the car offered-it was a Dodge Equinox which is a small SUV crossover- not the Jeep Grand Cherokee that we ordered.We understand that we may not get the car ordered however the Equinox is not even similar.As the day had already been so long and the stress of the situation already compounded by a lost suitcase and the horrendous car hire queue we didn't feel up to dealing with a confrontation at that point however we were very unhappy and should never have been put into that position by Dollar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by DAVID - 16 October 2022
" Had to come down a class of car "
" Old and faulty cars "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by PAUL - 15 October 2022
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by EDWARD - 14 October 2022
" Able to save money as prices dropped nearer to the travel date "
" Car was ok. Typical hire car with high mileage but all tyres were new. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ALAN - 12 October 2022
" when i checked in at the Dollar desk to collect the car they would not honour the UMP and the full protection to wheels/ glass /underside etc, there excuse was it was booked through auto Europe and not through Dollar and maybe this was something you would cover. Perhaps this something you can check with dollar as i have a second car hire from you still active from Miami Airport I await your reply. Alan Harding "
" when i was picking them car up i showed them "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 12 October 2022
" New terminal C at Orlando International does not allow car rental pick up and drop off. Had to go to Terminal A which is a struggle with a disabled partner. Wont book again until car rental is available in terminal C. "
" Counter staff were unfriendly as there were only two agents working. Had to wait a long time to be served and agent kept going off to find more information. Not helpful after a very long flight. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by BRIAN - 11 October 2022
" Easy and quickly to get on the road after a long flight "
" Quick service and all done by very efficient and professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHARLES ARNOLD MALCOLM - 11 October 2022
" easy booking, decent price. unfortunate partner "
" 2 hire cars broke down on us. on each occasion we had to get the vehicles to the nearest airport for exchange. this is onerous upon the customer and basically took almost 2 days out of our holiday what with the additional driving and admin involved. the one redeeming feature was the customer service by Oliver at the rental returns bay and his colleague at the Hertz gold desk at Sarasota international airport "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ALAN - 10 October 2022
" I've used auto Europe many times , I have found them by far in a way the best car hire company for service and value for money "
" First class from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SEAN - 10 October 2022
" Quick and easy process and everything was included in price no add ons. "
" Very satisfied, not a large queue at desk and when asked if I would like to purchase extra insurance one satisfying no was enough, they never badged me unlike some rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by WENDY - 10 October 2022
" Very impressed with price and the expediency of the booking. It was very easy and I will certainly book with you in the future. "
" I always use Dollar at Orlando Aitport . I like that I can choose the car I want from a selection in the garage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CHRISTOPHER - 10 October 2022
" I feel like i have paid overly high prices for extras i never wanted and had a very poor quality of car for the high price i paid. "
" Believed to have pre-purchased the highest level of insurance and breakdown yet have been charged an extra $90 for additional breakdown cover. Also seemed to have got charged for fuel at a very high rate. Quality of the hire car was poor with lots of scratches all over it. I had to inflate the tyres as the tyre pressure warning light came on on my drive home. This was not acceptable especially with a 7 month old baby in the car and having travelled for a long duration. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PHILADELPHIA, US - Reviewed by BENJAMIN - 06 October 2022
" The website was easy to use but given the bad experience with Dollar I would not go through this site again as I do not trust that the companies have been well vetted. "
" When paying the deposit we had an issue with the card, the first card didn't work so another was given. The computer did not pick up the name on the card. We offered to pay cash but that was not accepted. The representative (Tim) said this can be an issue with cards that are not American, I pointed out that we are at an International Airpot therefore that seemed surprising. They said that there was no way around the system and the only option was to add my wife as a named driver - this cost $14 a day and we were there for 2 weeks = $196. We explained that this is unfair as it is a computer issue, they had seen the name on the bank cards, passport and driving license all matched. Given that it was a computer issue and nothing else we asked if the manager could be called to waive or reduce the additional driver fee. We then waited nearly 30 minutes for the manager Dave Richardson to come to the desk. He said to Tim I'm surprised they do not understand do they not speak English. My wife is Iranian and was incredibly insulted by this comment. Dave refused to discuss a reduction as he said didn't understand why it should be offered, even though we explained that the issue was the computer and not our card. We paid it as we had our 6 month only baby with us and had done an 8 hour flight and had been in the office for an hour and a half. The car that turned up had a broken gps, and had to be changed. The only car in our price range was not ready so had to be cleaned (5/10mins this took). The car seat for the baby was not clean. It took 2 hours for us to collect a car and leave. This is not good customer service, the staff were so slow and lazy. No one had any effort to help, the manager was asking which member of staff got Chipotle when he walked in to see us and proceeded to have a conversation with the staff about food while there was a huge line and myself and my family were waiting for him for over 30mins. I would never use Dollar again nor would I recommend them, I would like a complaint escalated and consideration given to a refund for at least the additional driver charges. I expect investigation to be made into the comments made by the manager about language as this was incredibly insulting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by ANNE - 05 October 2022
" Auto-Europe we're fine as usual. The issue was with Hertz/Dollar. I am unlikely to use them again! "
" Check in guy was almost rude because I did not want all the add on extras. Spoke incredibly fast when describing terms and conditions, I had to stop him and ask him to repeat. I got the impression he was trying to hide something from me. Didn't explain tolls over the bridge properly. Car was actually from Hertz. Had a flat tyre in less than 24 hours which all together took four hours to fix because someone reported the issue wrongly and they unnecessarily sent a special tow truck. Wasted half a day of my holiday and I was very late to my destination and almost lost my expensive pre-paid hotel room. Unnecessarily stressful experience and made worse because roadside people could not cope with an international phone number. If I had been at the side of a highway I don't know what I would have done!!! I am reporting this to customer services in hopes of some compensation...! "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by MIKE - 01 October 2022
" generally good but given our repeat business would expend a partial refund as above "
" we were due to return our car PM 28th but because of hurricane Ian and our return journey of 120 miles across Alligator Alley, we cut short our trip returning the vehicle to Naples AM 27th. i believe we should get a 1 day hire refund? Also your agent insisted we needed to pre-pay the toll charge crossing the alley - we advised him we could pay cash with change but he was unhelpful "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by RICHARD - 27 September 2022
" Overall could have been better but didn't affect our break "
" Car was very dirty & rough inside High miles for a rental. Counter staff had usual pressure sales at collection "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KAHULUI, US - Reviewed by DAVID - 24 September 2022
" See above "
" We has to queue for over 1 hour on arrival. The office had 13 desks. Only 3 were in use. We arrived early because our flight time had been brought forward. We were told early pickup (2 hours) was not a problem, but we have been charged an extra day 170+ dollars. If ee had been told we would have waited. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KONA, US - Reviewed by DAVID - 16 September 2022
" Web site booking worked well. Suggest Web chat for service because calling from Hawaii is expensive "
" At the airport you have to catch a bus to Dollar off site. It is poorly signposted and all car hire companies use the central median, so it was chaotic. When the Dollar bus arrived people lunged grom all directions and the bus was quickly full. At Dollar there was a long queue so only 1 person was allowed into the office. My wife had to wait outside while I queued for almost an hour. The car itself was filthy outside covered in dirt and sand, inside stained seats. We had to clean the interior ourselves with wet wipes. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by CLAIRE - 09 September 2022
" 1 person at counter took ages Car rubbish "
" Dirty. Sweets stuck to floor "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by JOHN - 06 September 2022
" My issue is with Dollar, I have no problem with Auto Europe. "
" A number of high-cost extras were added without my knowledge or consent. Could find no-one prepared to remove these despite discovery on day 2 of a 9 day hire. I am undertaking a formal complaint supported by Nevada Traffic Consumer Affairs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PHOENIX, US - Reviewed by NICHOLAS - 05 September 2022
" Auto Europe are a first class company which I would highly recommend "
" The car we picked up had not been cleaned, the front tyres looked in a bad state and really should have been changed. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CHICAGO, US - Reviewed by TORBEN - 31 August 2022
" All in all a great rental experience in all aspects. "
" The pickup was easy and swift, the vehicle was great, but it was not properly cleaned inside, but no worries. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by GARETH - 30 August 2022
" Overall the experience was good but some of the details were incorrect. For example the rental details said the booking was on airport with a counter in terminal. That was not correct - there is nothing in the terminal and you need to take a bus about 10 minutes via motorway to the rental complex. And again I understand the 'or similar' caveat for the rental type but as Auto Europe has so many options it very much felt like I was specifically taking the big American car as those were a premium over everything else. "
" The pick up was frustrating. I had paid extra for a large American car but got provided with something very different - a Nissan. While I appreciate that the caveat is always 'or similar' there were many rental options, and this one was specific and was more expensive. I've got nothing against a Nissan but I'd paid extra for the large American beast. They eventually found a very rough Chevy Tahoe. It was old, filthy and had paint falling off. After receiving the keys we were then prevented from leaving the car park because the car had a safety fault. There was writing on the windscreen essentially saying the car was condemned but they still wanted us to take it out. They suggested we could come back the next day and they might have an American version but they had no idea if they would or not. I found that a bit odd- surely Dollar rentals at Vegas airport would know what vehicles are due to be returned to Dollar rentals at Vegas airport, but according to them they had no idea. Anyway we did come back the next day and got a Tahoe. It was dirty, it was a 2018 model but by this stage we didn't care so took that as our rental. It was big, American and awesome so apart from being a bit old and dirty we loved it. Oh and they hadn't done things like filled the washer fluid but that was only a minor irritation in comparison. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by ALAN - 30 August 2022
" Great car, worked perfectly so very happy with the experience. "
" The most important feature on a rental car is a SATNAV (also known as Nav or navigation or GPS). It seems impossible to specify this with any rental company (not just Dollar), but luckily the car we hired came with an in-built SATNAV which was excellent. We had brought a WAZE system on our phone and various maps, but the fitted SATNAV was all we needed. We would more likely book with Dollar if we could be assured that a SATNAV would be fitted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DENVER, US - Reviewed by ELLIOT - 24 August 2022
" We felt ripped off by Dollar and this experience undermined my trust in Auto Europe. "
" We had booked a GMC Yukon or similar, specifically because we need the size of that vehicle as a family. We were offered a much smaller vehicle and told there was no other vehicle available. This was for a 17 day rental costing more than $2k. After speaking three times with the manager were offered an old and heavily used Tahoe - the same size as a Yukon but significantly lower quality than a Yukon. We had to accept this as no other vehicle was available that met our size requirements. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by GEORGINA - 23 August 2022
" Great service from Auto Europe would and have recommended. Dollar let down by immorally upgrading without asking us shocking behaviour by them. "
" The counter clerk upgraded us although we never asked and he never told us, $390..... Luckily spotted it on rental record before actually getting car. Very sneaky how many customers never noticed. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 23 August 2022
" Horrendus "
" When I arrived to collect the car there were 4 agents dealing with customers ,I was 19th in the queue. 90 minutes later I got to one of the remaining 2 working agents .to deal with my rental .I had preregistered online but it made no difference to collecting my car . When I sorted the paperwork I went to the garage to collect my car and there was not a car available , I had to wait a further 45 mins for a car to be brought for me . I had reserved the car for 16-30 and got one at 19-45 !!!!! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MIAMI, US - Reviewed by IAN - 18 August 2022
" Great reservation process that allows you to amend bookings if you find a better deal within Auto Europe. "
" Simple pick up and drop off. No hassles at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NEIL - 18 August 2022
" Auto Europe site easy to use. Prices are only competitive when there are promotions, otherwise way too expensive "
" Happy with the price paid given the huge increase in car rental rates recently. The pick up experience wasn't good though. There was a long line of people and it took around 20 minutes to be served. Drop off was really poor. No guidance from staff, i parked the car in the compound and they said leave it there, they'll deal with it later. No paperwork or check on condition so i am worried they will raise non existent issues with the condition and mileage of the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by ANDRE - 17 August 2022
" I love AuroEurope and will use your service again. Highly recommended. "
" Dropping off the vehicle was an absolute nightmare as I went searching for DOLLAR rent-a-car (company that rented me the car) which didn't exist in NYC. Eventually, I returned it to HERTZ, simply because I recalled that it was staff at a HERTZ counter in DC that served me. I should have been told to return it to HERTZ rather than to DOLLAR. The car was brilliant, clean, easy to use. I just needed the XL model for more space for luggage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DENVER, US - Reviewed by SIMON - 17 August 2022
" Good value for money and all went smoothly. "
" Pretty hassle free, took a little while to collect the car but fine after that. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by JAMES - 17 August 2022
" Disappointed that the standard of vehicle wasn't that which I had booked and paid for. "
" Having booked a Grand Cherokee or equivalent, I was allocated a standard Cherokee. This is clearly not an equivalent. Staff were friendly. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 16 August 2022
" I have used Auto Europe 3 times this year for car hire in the USA. I have always had a great experience with Auto Europe. I have always given a positive review. This time I feel I have been ripped off by Dollar at MCO & would like Auto Europe to pursue this on my behalf. Or at least tell me where to pursue for myself. "
" I have been charged £222 for a tank of petrol that I agreed to pay when I collected the car. The rate was fixed at $4.50 per gallon which I was told was a great deal. Apart from the fact that this was $1.00 per gallon more than the standard price as I found out later, this would equate to the Ford Explorer having a tank that held 50 gallons of petrol! I have not signed for any other 'top up' payments or upgrades. This was the only car available to my Family & the Staff member of Dollar said that it is a free upgrade as they had no other car to provide me with in the Premium class that I had booked & paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PHOENIX, US - Reviewed by DAVID - 14 August 2022
" Excellent experience "
" Everything worked really well, friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DMYTRO - 14 August 2022
" I paid for the rental car a month ago from Poland. Then, I traveled with my wife and two little children arrived to the JFK airport to pick up the rental car. However operator from the Dollar rental company refused to release the car, because my credit card that I prepaid for the rental car didn't have my first & last name. If it would be indicated originally on the website that upon arrival I have to show credit card with First & last name, I would plan accordingly, but it wasn't the case. We are refugee family from the Ukraine, our budget is very tight, and we ended up without of car and refunded money. My wife & children ended up sleeping on the ground in airport until I was looking for alternative ways to travel from JFK. This was unexpected, Im extremely disappointed with dollar car rental service, im hoping to receive full refund ASAP. "
" I paid for the rental car a month ago from Poland. Then, I traveled with my wife and two little children arrived to the JFK airport to pick up the rental car. However operator from the Dollar rental company refused to release the car, because my credit card that I prepaid for the rental car didn't have my first & last name. If it would be indicated originally on the website that upon arrival I have to show credit card with First & last name, I would plan accordingly, but it wasn't the case. We are refugee family from the Ukraine, our budget is very tight, and we ended up without of car and refunded money. My wife & children ended up sleeping on the ground in airport until I was looking for alternative ways to travel from JFK. This was unexpected, Im extremely disappointed with dollar car rental service, im hoping to receive full refund ASAP. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by BRUCE - 10 August 2022
" Quick easy "
" All good Pre paid for gas cost 80 dollars cost to refuel car 40 t0 50 dollars so don't Petrol station just out side airport "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by DAVID - 03 August 2022
" Very positive start to finish. Car was excellent and no issues for the month we were their. We drove just over 5'000 miles visiting 9 National Parks. The car was up to the terrain from deserts, mountain roads and forests "
" Overall very positive, staff very helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STUART - 30 July 2022
" Overall a good experience with Dollar "
" Didn't get car I ordered but got one similar which was much older having done 30k miles. Took nearly an hour to get checked in at desk. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANDREW - 14 July 2022
" No comment "
" Excellent treated very well and with a great deal of respect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by TREVOR - 12 July 2022
" No issues with Auto Europe a good service let down by Dollar "
" Good service up until return when they charge you for a service you never used but they do this by email when you are boarding a plane with no way to stop it unless you reply within a 15 minute window. Apparently they would rather give you a voucher than return your money. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NASHVILLE, US - Reviewed by GEORGE - 07 July 2022
" Brillant from picking up car till returning it I encountered no problems whatsoever. Totally satisfied with the experience I had. "
" No bother when we arrived for car everything went very smooth person on desk was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by PETER - 03 July 2022
" Very high cost when you consider the level and quality of service experienced offered by Dollar at Detroit Metropolitan Airport. "
" Car was filthy inside and tyre warning system came on every time the car was started. I don't believe the car had been vacuum ed for months or surfaces wiped down. So much for their anti covid cleaning. I have photos of the interior should you require them. The clerk at the counter tried to put through a 130 dollar charge for picking up 30 minutes early without informing me. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by MICHAEL - 30 June 2022
" Dissatisfied with Dollar will never use them again ... "
" Dollar Customer Care Case # 14372255 "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by DAVID - 20 June 2022
" Auto Europe are still reliable to book through. "
" I've put a bad score as I went down to the desk the evening beforehand to do the paperwork to save time and was greeted by a jobs worth Dollar agent who was most unhelpful as I expected it was going home time and refused to do it even though it was empty at the counter. Returned in the morning to a huge queue and eventually was seen by a Thrifty agent who said there was no reason him not doing it!...but the Thrifty agent I would have given 10's..I assumed that I had taken out premier coverage but he insisted I hadn't and had to pay for road side assistance, could this be looked into unless I got it incorrect....thanks. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MICHAEL - 19 June 2022
" I have used Auto Europe a couple of times and found them very good. "
" The car had not been cleaned,there was other people's litter inside the car and it wasn't completely full of fuel. I feel like I was pressured into having extra breakdown.coverage "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by JOANNE - 16 June 2022
" Auto Europe must look at Dollar at O'Hare Airport - they are blaming their lack of inventory on third party bookers selling rentals they can't honour. Whilst this did not affect our booking the experience of waiting in line wondering if we would be able to get the car we had paid for was very stressful after a day of travelling, and many of our fellow customers were having a horrendous time. "
" *Note our experience with the counter staff we dealt with was positive: she was professional and able to answer any questions we had so we have no complaints about her.* The reviews of Dollar (at O'Hare airport) on Google are very accurate in that they seem to be over-booking against the number of cars they have. We saw at least a dozen people/families who had been at the service desk for many hours waiting on cars to become available. Many had been told they could have a car sooner if they paid more - which seems extremely predatory. One person we talked to had been waiting 8 hours and seemed to be getting nowhere, despite having a confirmed booking and having his money taken already. The telephone customer service for Dollar that he was dealing with were useless. We heard many stories like this during our 40 minute queue time. The manager of the Hertz/Dollar/Thrifty came out to address the angry crowd and put the blame on third party booking sites, saying 'they don't check our inventory, they just take your money and cross their fingers that we have cars available'. He followed up by saying something to the effect of 'if you don't like it, you can take your business elsewhere'. Note that, having seen these reviews in advance I called Auto Europe to bring it to their attention and get some assurance that it wouldn't happen to my booking. AE thought the reviews couldn't be true because Dollar are part of such a large and well-known group of brands. We were 'fortunate' in that we had booked a ridiculous car (a 7-seat full-size SUV) and paid a lot of money for it, so they had it ready for us. Had we have booked a normal sized car or small SUV we may have had to wait hours for something to become available, or be asked to pay more to upgrade. This with a party of 5 following a day of international travelling and having a 3 hour drive ahead of us made us very anxious whilst waiting in the queue. While we were fortunate we saw that many were not. That said, the agent who served us was very nice, and once we got to her we were in our car within 15 minutes. Even though our experience was ultimately fine, this seems to have been through luck and we would therefore urge AE to address this with Dollar and for customers to go elsewhere until this is remedied. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by IAN - 04 June 2022
" Excessive charges. "
" Price excessive, given that the garage was full of new cars on return. The car we hired had 49 thousand miles on the clock. Somebody is ripping people off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by TERENCE - 01 June 2022
" the boot lock did not work correctly. it did not lock, you could open the boot when the car was locked, but the rest was no problems at all "
" the main problem was there was only 1 agent at the counter and there was 9 people in the queue, 1 customer took 20 mins to sort what they wanted. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by MICHAEL - 22 May 2022
" Very easy no issues "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by MIECZYSLAW - 16 May 2022
" Overall - very happy with the rental "
" Went smoothly - friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by DOROTHY - 16 May 2022
" Booking with auto Europe was very good I've used you before I think on 2 occasions we will use you again "
" The first vehicle we had we to return the tyre light and another light wouldn't go of they got us another one but we had to refuse it because the seat belts were missing in the back. The vehicle we finally got Wes fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DENVER, US - Reviewed by RICHARD - 03 May 2022
" I would give you a 10 but if you are booking with companies like Dollar I cannot recommend you! Sorry "
" I returned the car with a full tank of petrol and the girl receiving it back simply said I would get an email shortly. To my bemusement I have been charged $29.10 'Fuel & Service' and $3.23 plus tax $.43 'Concession Fee Recovery', a total of $32.76. I have tried to contact Dollar for an explanation of what these charges are but there are no telephone numbers provided and their website contact form does NOT work. Can you help. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DENVER, US - Reviewed by ANDRZEJ - 27 April 2022
" Excellent service "
" Very efficient and speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by MARTIN - 26 April 2022
" As above "
" The car was full of dog hairs and the inside needed a good clean. The gate staff took the car keys off us as they needed the car information off the key ring, they did not return the keys when they gave us the paperwork back. This meant that once we got to denver and realized we had to drive all the way back to the airport at out expense of fuel and time "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PHOENIX, US - Reviewed by KATHERINE - 22 April 2022
" Fine experience using auto Europe "
" Massive queue for getting the car. They were telling people it would be a 2hr wait, even if it was after the time they said they would pick up. Car in terrible condition, loads of scratches and very old. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by DAVID - 19 April 2022
" Straight lfireard & good value for money "
" First class & efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by JOHN - 11 April 2022
" Auto Europe use major rental companies so yes no problems there and cheaper than going direct, And yes I checked all the others "
" Didn't actually get a full size GMC but the explorer from Ford was ok, with high fuel prices probably better gas miles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DAWN - 31 March 2022
" We have used dollar on a number of occasions but this time we were very disappointed "
" Counter staff friendly and efficient but even though we were told our car would be waiting for us in the pick up area we still had to wait 1.5hrs in blistering heat with a baby because the car wasn't ready! Other customers were sorted before we were and we were told we needed to be patient as car was being cleaned! If you state a pick up time surely your car should be ready for you? "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RONALD - 13 March 2022
" All went well "
" They did all that was needed car was not very clean "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DENVER, US - Reviewed by ALASDAIR - 28 February 2022
" Appalled by the car offered - avoid DOLLAR & THRIFTY "
" Due to late baggage when I arrived at Dollar counter there were only two large SUVs available. I was told I could choose - I chose what I wanted but it was locked and was told the Manager was taking that car home that evening. That left one - broken electric tailgate fitting, cracked windscreen, fuel to only 3/4 full despite paying for a full tank, dent in drivers door. I asked if I could take a medium SUV (lower price bracket and there were plenty to choose from). I was told no I could only take the one car available. The staff were rude and unhelpful - I guess you get what you pay for however this was not a cheap rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
DENVER, US - Reviewed by DARRYL - 28 February 2022
" It is clear the package details had not been communicated to Dollar, as if so they wouldn't have charged for the additional driver. "
" Once again a car hire company has deliberately overcharged. This time for an additional driver which was included as part of the original package. The counter staff were advised of this at the time of collecting the vehicle. I am therefore having to dispute the payment with my CC provider. Shameful. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by PEDRO - 23 February 2022
" We always use Auto Europe for all our trips and have done so for years. Very pleased with them. "
" Everything went very well. The key fob for the car was damaged so it was difficult to open the doors but otherwise we were very happy. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SALT LAKE CITY, US - Reviewed by STEPHEN - 22 February 2022
" Very good "
" Very good rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HEMEL - 22 February 2022
" Auto Europe booking process is smooth "
" Long wait times to check in for car hire. Processing takes too long. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by STEPHEN - 22 February 2022
" Easy process. I did not get the product I was expecting "
" Car was battered and high mileage. Additionally for the highest spec SUV I was dissatisfied not to be given a 4x4. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOSTON, US - Reviewed by COLIN - 05 February 2022
" As above, also haven't received a confirmation email after drop off to confirm all was ok?? "
" Car smelt strongly of Canabis which even with a new air freshener didn't go away!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHARLOTTE, US - Reviewed by IAN - 27 January 2022
" Smooth process overall. Had to cancel and re-book a couple of times due to pandemic and no fuss made. "
" Have used them before, pretty hassle-free process "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by MICHAEL - 16 January 2022
" Straightforward and friendly. "
" Happy with the whole process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ROLAND - 12 January 2022
" Quick check in and smooth car transfer, need to advise if vehicle has had a Covid clean as it didn't seem as though it had "
" Not sure a Covid clean was done on the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by ROY - 13 December 2021
" OK "
" $ "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JUSTIN - 06 December 2021
" The car was not in good order, something was wrong with the steering or suspension. Driving on the motorway the steering wheel was loose and shaking around. Hitting potholes the car was out of control. "
" Very low at the counter and i had to reconfirm all my details including my address. I believe everything was transferred. The car was not in good order, something was wrong with the steering or suspension. Driving on the motorway the steering wheel was loose and shaking around. Hitting potholes the car was out of control. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by DAVID - 05 December 2021
" As usual Auto Europe were excellent. "
" Had to wait a ridiculous amount of time at the counter, about 90 minutes , after a 11 hour flight. Only 2 staff on who spent ages with each customer ahead of me trying to upsell insurances, cars ,everything. Got to hotel 3 hours later than anticipated so room choice was limited. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SARASOTA, US - Reviewed by TREVOR - 02 September 2021
" After numerous booking, their side of The whole process is excellent. Failing are with rental companies "
" Gave me a lower level vehicle to what I had booked. Arrogant single counter staff. Ie one person covering Dollar, Thrifty and Hertz. Long wait. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by ROBERT - 09 September 2020
" Great Service, good choice of cars, efficient and good value. fast drop off. "
" Great, efficient, and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by STUART - 02 September 2020
" Records need updating, rental was cancelled months ago "
" This car rental was cancelled "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 19 August 2020
" The car smelt on pick up! and the smell got worse as the weather warmed up, to the extent the smell leached into my clothes. The associates / stuff were friendly and professional "
" The car smelt on pick up! and the smell got worse as the weather warmed up, to the extent the smell leached into my clothes. The associates / stuff were friendly and professional "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DETROIT, US - Reviewed by JOHN - 08 July 2020
" As above Dollar was fine, but autoeurope no refund policy was appalling!, "
" I could not collect this car because I was in covid quarantine, I phoned customer services a week before pick up to cancel the hire and they refused a refund....very poor!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by SHAUN - 28 April 2020
" The Auto Europe representative on the phone admitted they had had issues with their website and said it was no longer possible to cancel on the website, even though the recorded message said exactly the opposite, go to the website to cancel? I am now talking to my credit card company and may seek legal measures to recover my money. Will never use Auto Europe again, and neither will my parents who have a villa in Orlando and visit 4 times a year, using Auto Europe every time. Big mistake. "
" Dollar refused to reimburse me after my flight to Orlando was cancelled due to Covid 19. I cancelled it on Auto Europe's website 15 days before my flight but they (conveniently) have no record of that so I have lost £606. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FORT MYERS, US - Reviewed by KENNETH - 05 April 2020
" Would use Auto Europe again and take a car from Dollar "
" Everything was fine with the rental experience ands the vehicle until I got to the drop off were there was a long queue with cars backed up out of the garage. Staff to busy to complete paperwork and just waved us through. However because of the ban on flights to/from Europe I took an early flight and returned the vehicle 16 days earlier than planned and prepaid for. I have requested a refund from Dollar and received an acknowledgement but heard nothing further from them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 05 April 2020
" Good, but had long delays getting through to Dollar on phone to change my drop-off point due to flight cancellation arising from COVID-19 "
" Would like to get benefits from my Dollar Express membership (Spouse drives for free / expedited collection etc) even though I book through Auto-Europe. Had long delays getting through to Dollar on phone to change my drop-off point due to flight cancellation arising from COVID-19 "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 01 April 2020
" Terrible & poor service in a crisis "
" Absolutely disgusted with AutoEurope. Due to Covid19 around the world we were unable to go to Florida from the Uk. Flights cancelled 1 day before holiday. I messaged AutoEurope to be told they are sorry but no refunds or offer of transfer/credit. Covid bloody 19. Good to know who will help during this pandemic. Airline & hotels we're great with refunds/transfer of trip. You should be ashamed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NASHVILLE, US - Reviewed by JOHN - 31 March 2020
" Worst experience of hiring a car yet. "
" You have charged me double for this car. I paid in November 2019 and you charged me again when returning the car. There was no GPS in the car only a mobile phone with an app on it that did not work very well. Often would not give spoken instructions. No-one to receive car when returned so the GPS was handed into Delta Reception and you have put a charge on your invoice for missing equipment. Although I had paid in November was made to wait behind people trying to book a car after just arriving. Not a smooth takeover. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MIAMI, US - Reviewed by DAVID - 30 March 2020
" I have used auto Europe for years and unfortunately dollar are by far the worst hire company i have been through Also i booked a full size car jeep grand Cherokee or similar We were given a GMC Terrain The Terrain is a small or compact SUV Not full size as i had paid for I questioned the vehicle and was told basically thats what we have. Not good at all I look forward to hearing your views "
" We have Two major issues We believe we were miss sold pre paid tolls And are currently investigating this now The counter assistant was not at all helpful She claimed that if we did not pay their pre paid toll charges we would have to pay the toll and a $10 charge at each toll plaza we used we queried this and they were adamant this was the case Having just been on a plane for 10 hrs and a then a 4 hour drive ahead of us we added it. Do you Have any information on tolls In addition we booked a full size car Jeep grand Cherokee or similar We were given a GMC Terrain The Terrain is a small or compact SUV Not full size as we had paid for. I questioned the vehicle and was told basically thats what we have. I look forward to your views "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by JAMES HILL - 29 March 2020
" Except for the above I had a good experience James Hill Hyslop "
" Had a very good experience with r the rental car it was booked from March 12 till March 26 but sadly because of the Coronavirus I had to return the car a week early March 19 I contacted Autoeurope about a refund but still waiting to here from them I sent them my return receipt as requested but still waiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 24 March 2020
" Easy booking process no hidden charges "
" Very slick operation "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PHILIP - 23 March 2020
" Have used Auto Europe many times and always receive good service together with very competitive rates. "
" In the past, if you were a member of Dollar Express, you could by pass the desk in the airport and go direct to Dollar for your vehicle, even if you booked through a third party. This saved a great deal of time. However, in future if you book through a third party you will not be able to use this service. In effect Dollar are forcing you to book through them rather than a third party. Will possibly need to look elsewhere rather than Dollar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KISSIMMEE, US - Reviewed by PETER - 21 March 2020
" I believe the cost was too high for condition of vehicle. No one available in office at drop off time "
" I found empty bottles of water under front passenger seat. That shows car was not cleaned properly. Inside of windscreen could have been cleaner. Tyre pressure gauge kept going below minimum even though I kept inflating them "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ATLANTA, US - Reviewed by LESLIE - 19 March 2020
" Car was smaller than I paid for "
" Car was smaller than I paid for "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by ERNEST - 18 March 2020
" As above in box 3. I believe you've got the message. "
" I originally booked a mid size car but on our arrival at RSW at midnight, I was landed with a choice of a GMC Yukon XL or a Mini van none of which was anywhere near my booked car. I had never driven a vehicle so large but, was faced with a take it or leave it situation at 12mn. The entire staff was unhelpful to say the least. Their attitude was - just take it or leave it. They could not have acted more unconcerned but, I quite understand that it was none of their making. I wish the company can find a way of providing you a car similar to what you booked. People do book particular types of car for particular reasons you must understand. As a European, I was not used to driving large cars , that was why I booked a mid size. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 17 March 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 15 March 2020
" Fine, no worse or better than I have had before. Always annoying that regardless when you have bought everything in advance the Clerks seem to come up with something else to try and sell you. "
" Paperwork was easy, the car was fine, easy to pickup and dropoff. The Clerk on the Dollar stand had a queue so somebody from Thrifty stepped in and dealt with us. Less than satisfactory because he tried to sell us extra insurance which we had already paid for, and pushed the toll pass saying there was no alternative, which I am sure is not correct. We only used toll roads occasionally and would have preferred the option of pay as you go. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 14 March 2020
" Everything was fine apart from above check in problem "
" Unfortunately the early check in does not work. As a secondary booker the two systems don't talk to each other. Still end up waiting in a queue in the terminal and they try to up sell! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 11 March 2020
" A1+ "
" Just great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SEFTON - 07 March 2020
" THE CAR WAS CLEAN AND READY TO DRIVE AWAY. VERY EASY , JUST SHOW DRIVING LICENCE AND CREDIT CARD AND THAT IS IT. "
" EXCELLENT SERVICE !!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by RICHARD - 07 March 2020
" Good service. "
" Great carmMmNee "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by JAMES - 05 March 2020
" Second car fine. Staff efficient and friendly. "
" Had to return the first car as it was in a poor state and did not drive well. Team swapped the car for me with no problem, but this did mean I had to take time out to drive 40 minutes each way to swap cars. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MIAMI, US - Reviewed by GUY - 02 March 2020
" Highly Recommend! "
" Long queue at pickup as Dollar is so much cheaper than alternatives "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MARK - 26 February 2020
" Still waiting for my $200 dollar holding deposit to be refunded "
" Still waiting for my $200 holding deposit to be refunded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 19 February 2020
" Great "
" Always great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by JACK - 13 February 2020
" Good as usual "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ROBERT - 13 February 2020
" Wish app was better "
" Great choice of cars! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by HAROLD - 10 February 2020
" All worked seamlessly "
" Friendly, quick and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANTHONY - 10 February 2020
" See 3 above. There appeared to be a disconnect on insurance provided between Dollar and Auto Europe. The implication being that the additional insurance purchased directly at Dollar was more fully encompassing (although more expensive). "
" Counter staff were not aware that I had booked premium cover with enhanced insurance and tried to sell me a further package. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DERMID - 08 February 2020
" There was a mix up with my booking where the voucher was mistakenly cancelled. It was sorted out superbly by Warren at your USA office. He was terrific. "
" No problems and it was all pretty smooth. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by MAURICE - 07 February 2020
" See above "
" The voucher stated that the pickup/dropoff location was open until 22.00 on Saturday. However when I returned the vehicle at 19.00 on Saturday 1st Feb the office was closed and I had to take the vehicle to an alternate location (airport) to return it. This was very inconvenient. Auto Europe need to get this right. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 6
NEWARK NJ, US - Reviewed by PRASHANT - 28 January 2020
" The service as as promised "
" The cars are old, but functional. I was driving a Toyota Corolla with over 40000 miles on the meter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by HUGH GORDON - 22 January 2020
" Everything went to plan with no problems at all. "
" Everything went to plan with no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by ERIK - 22 January 2020
" Generally excellent price, great car worked fine despite slight cleaning problems and good service otherwise at Dollar. No real complaints. I though AutoEurope's prices were incredibly good and will use again for sure "
" Vehicle was not terrifically clean (drink residue in drink holders/ sticky/ and not really vacuumed well) and there were some dents scratches and a lot of oil and dust stains around the exterior of the car but otherwise car in tip top shape and no problems whatsoever (not car externally washed well basically) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by GEOFFREY - 15 January 2020
" Brilliant could not ask for better!! It is a shame European car hire companies cannot deal with the hirers in the same way as US do!! They seem to be very aggressive if you don't want all their (not needed) insurance!!!! "
" Very easy to deal with! No trying to sell add on's!!! Vehicle in top rate condition!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by RICHARD - 13 January 2020
" Arrived in Orlando International from Manchester went to hire desk no car available desk informed me that my car was in an other airport 30minutes away had to pay extra for a vehicle not happy "
" Dollar very helpful got me on the road quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KWASI - 13 January 2020
" Paid for the car and ended up being told all the things I had believed I had paid for were not included. "
" Ended up effectively paying twice for the same car rental. Practically every other car hire company has better value. Absolute rip off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by TREVOR - 12 January 2020
" No issues "
" Only downside was the car choice at the time of rental was limited to two cars. The one chosen had several bodywork dents and had done over 18,000 miles "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PHOENIX, US - Reviewed by MADELEINE - 11 January 2020
" Great upgrade and car "
" Dollar were friendly and helpful, thank you! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by SZYMON - 08 January 2020
" Very good overall. "
" Very nice new car. Good exoerience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by PAUL - 08 January 2020
" See above "
" The vehicle I hired originally was unsuitable due to its size, I went back to Dollar who helped me in choosing a new vehicle and saved my holiday. Thiago at Dollar Las Vegas literally saved my holiday. His customer service was exceptional. Thank you Dollar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JILL - 07 January 2020
" Found good prices for the type of car required "
" All went according to plan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DAVID - 01 January 2020
" I have recommended auto Europe a number of times to my friends as its best the best way of getting good deals on car hire "
" very easy to deal with and the girl was very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by DAVID - 31 December 2019
" Unfortunately did not feel like a seamless set-up, although the booking was very easy to complete and the price was fair. I would check through with my regular suppliers but would still consider using Auto Europe again. "
" My voucher said that Dollar was in the terminal, this was not the case and I had to take a bus. The check-in took a very long time, there were two agents working the counter and each transaction took ages. Not always the agents fault of course, but if you know that you have advance bookings then ensure that the counter is adequately staffed. I had booked a Jeep Grand Cherokee (or similar) with GPS and got a GMC small SUV with a portable GPS, not really what was expected. Car was in good condition but not exactly spotlessly clean, which is always disappointing. Return was easy to find but the Dollar station was closed and the signage was not the clearest to say that you need to go to Thrifty to return keys. After waiting 20 mins in the line the guy just said thanks and that was it. Super easy return, but why the wait! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by SAILESH - 30 December 2019
" Great price and booking- "
" Great rental- few issues on the first car offered but this was resolved with a different car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DALLAS, US - Reviewed by JONATHAN - 15 December 2019
" see above "
" The Dallas/Fort Worth location was v helpful - apart from problem reading credit card - a problem exacerbated by having a piece of paper deliberately stuck in the chip card reader to prevent its use - Odd "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by SIEW - 15 December 2019
" Very easy to book "
" Drop off was quick and efficient with a very personable chap at the drop off point "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DOUGLAS - 13 December 2019
" I like your system of including all damage and third party insurance, some thought has to be given to including the Easy Pay system for tolls, Dollar is scamming customers quite literally when there is no CASH means of paying Tolls. No doubt other companies do the same AE should start putting pressure on the rental companies. "
" There is a catch with Dollar either you pay $120 per week to hire the EazyPay or if you get caught out where there is no cash payment on Bridges or Turnpikes they then upon receipt of the demand sent by post as indicated on the road signs, they then charge our credit cards an extra payment to pay the toll ie $3.00 for the toll and $15 service charge to Dollar. It should not be legal and is certainly not commercial. Auto Europe should negotiate to include the payment system for tolls in all rentals !! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SIMON - 12 December 2019
" See above "
" Car was great but the girl at the desk when we collected the car said the vehicle had no sat nav so have us a portable device which was useless until I discovered the vehicle had a very good built in sat nav. Maybe your front desk people should be more knowledgeable about the vehicles they rent out! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by JEAN - 09 December 2019
" You guys charged me anyway while I canceled my rental "
" You guys charged me anyway while I canceled my rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by MICHAEL - 06 December 2019
" Never had a bad experience with dollar in the ten years I've used them would recommend and I'll be using again "
" Been with dollar every year for around ten year now will be back using them next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 03 December 2019
" Reasonably good website but Auto Europe have a responsibility to ensure the customer gets what they pay for. "
" The whole process at Dollar was very efficient and could not be faulted. However, I booked with them as they were offering a Jeep Grand Cherokee (or similar). What I got was a Hyundai Santa Fe. A similar size but nowhere near a similar quality. Won't be using them again "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STUART - 03 December 2019
" Overall a very good experience. "
" Dollar did try to palm me off on a smaller vehicle than requested but when I resisted they put me in a vehicle similar to what was expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RONALD - 03 December 2019
" As at 3 above "
" There was only 3 full sized cars to close from at Tampa. I chose a Buick Encore which was OK for the two of us but not a very big car. I am convinced it was only a midsize and so will probably use Alamo next time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 01 December 2019
" it is a very expensive to rent a car in the US for 8 weeks - so it should be spot on "
" Car was faulty with shock absorber problems - but Dollar changed it without a question "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
HOUSTON, US - Reviewed by GEOFFREY - 30 November 2019
" booking easy but cannot coment on customer service until you respond about my experience with Dollar. "
" Booked with GPS - Counter staff handed over GPs in pack but gave no instructions or advice on how to set up. Also did not advise me about toll roads or offer toll road prepay option. Unable to fit GPS in car (it was just a nokia mobile phone and a USB lead)- had to return to pick up. Nobody except manager knew how to set up - when manager arrived it was apparent that the fitting to fix the GPs in the car ( on the air vent so that you could see the GPS) was missing from my pack. Manager brought me a fitting but still did not explain about toll road fees or system to prepay or avoid toll fees. Whole process took over an hour before I left the pick up. As compensation the exit assistant offered me free tank of gas but this was not noted on my contract. After leaving the airport the GPs directed me onto a toll road - I had no way to avoid entry and because I did not have any prepay toll vouchers understand that I will now receive a fine plus a admin fee. I am very unhappy over the lost hour to get the GPS fixed in the car and that toll fees were not explained to me at pick up and that I was not advised that the GPS could be set to avoid toll roads. The GPS was very buggy and difficult to use - screen almost impossible to read in the bright light of day . On drop off there was no record of the free tank of gas although after disputing the contract the assistant did agree that I would not have to pay for the gas but because I had paid in advance through AutoEurope I would be charged the toll rod fine and an admin charge. I was told I would receive an invoice by email but I have not received anything so have no idea how much I have been charged. Car was good and return assistance excellent but pick up agent very poor and GPS extremely poor. Because I rented through AutoEurope I have no control over 'extra' charges that I may receive. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GRAHAM - 28 November 2019
" Depending on the resolution of my problem will dictate the answer to number 4. I have never had issues with rentals through Auto Europe before, but this experience with Dollar mis-selling add-ons may well impact other clients of yours. "
" Am currently in dispute with Dollar due a charge of $150 imposed for toll usage, which it turns out was not required and therefore not used. This was a clear case of mis-selling on Dollar's part, which has been reported to your customer services dept who are now trying to assist me in obtaining a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 24 November 2019
" As above. "
" Poor signage when returning car. Rental car tolls an outrageous £68.09. In other words a rip off. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by CONAN - 19 November 2019
" Easy to book and great communication. "
" Easy to deal with and a great choice of car. I got a better car than the one I ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RAYMOND - 17 November 2019
" All positive "
" Smooth operation with no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by MELANIE - 16 November 2019
" Yes, it was a car, but it was not a pleasant experience at all. The staff at the pick up box were not helpful at all. "
" When picking up the car, I was just told to go and pick a compact one. There was only one there, which was a Nissan Verso. It looked shabby. After a couple of days, there was a grinding coming from the front wheel area and the exhaust was banging on the underneath of the car. I phoned to see if it could be changed, but after quite some time, the phone just went dead. The steering was also a concern to me as the car was not precise, and again I did tell this to the person on the phone. Overall, I didn't feel that the car was in a safe condition, despite getting an email prior to pickup that it would be clean and mechanically checked. I do not believe this to be true at all. A very disappointing experience indeed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
JACKSONVILLE FL, US - Reviewed by PHILIP - 16 November 2019
" Booking a car with Auto Europe is simple and I would highly recommend them an not risk hiring a car directly from a company in another country "
" I could not access the car initially rented to us because the key fob would not unlock the doors! The Dollar representative exchanged the car without problem. However during our holiday my wife became ill and was hospitalised and we were not permitted by our insurance company to return to the UK for 2 weeks. Dollar extended the rental without problem on 2 occasions. On returning the car just prior to our flight back to the UK I did ask the Dollar representative for an invoice to cover the rental from the original expiry until the return of the car so that I can claim the amount from my insurance company. This I was told was not possible. This is the only 'complaint' I have with Dollar and would consider using them again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by ANDREW - 15 November 2019
" Fantastic service keep the good work up "
" Brilliant service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by DARREN - 12 November 2019
" Quick and easy to book and amend your rental! "
" We had to change car at pick up, which was dealt with quickly and efficiently. A quick drop off too, so overall a good service. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by GEOFFREY - 09 November 2019
" as above "
" collection was a nighmare, one staff member on duty, it took 45 mins to serve two people in front of me ? then he had to imput my details twice due to his slowness at process, his computer timed out so he had to start again , very poor service, never had it this bad in 30years. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DAYTONA BEACH, US - Reviewed by SHEILA - 09 November 2019
" Daytona International is a lovely airport and the Dollar support staff member very kind, informed and quick. Dropping the car off was easy as well with a great member of staff. "
" The counter staff (Demetria) was fantastic. What a great experience. Would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by NICOLA - 08 November 2019
" From start to finish perfection! "
" Excellent value for money and a beautiful car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROY - 08 November 2019
" We had a bit of a wait collecting the car but this was due to computer problems with Thrifty & Dollar were getting their bookings too - other than that very satisfied with the service & the vehicle. "
" We had a bit of a wait collecting the car but this was due to computer problems with Thrifty & Dollar were getting their bookings too - other than that very satisfied with the service & the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by MICHAEL - 07 November 2019
" Auto Europe were fine but dollar were misleading "
" I booked with Dollar & Mr Gibbs booked with Thrifty. We were both advised by the staff at collection that the drop off was before midnight. The extra £76 for arriving at 16.00 was not well received. It's now clear from the paperwork that this was correct but it's either poor training or a deliberate policy to mislead that caused the extra charge "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by AVI - 06 November 2019
" The guy who I spoke to was super nice and helped me with a challenging drop off time and debit card rental "
" Everything was very easy and smooth - the car was new and super nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 03 November 2019
" See above. "
" The vehicle we had was dirty. It was obviuos it hadn't been cleaned after the previous hirer as there was sun cream all over the seats, doors and seat belts. When we tried to complain and get a replacement, thrre was nobody available, so had to take the vehicle" as is" . Thf fuel tank was supposed to be full but only had three quarters of a tank, overall not a brilliant experience. The dash was in Spanish, but fortunately the lady on the exit managed to chage it to English. One of our shirys aas so badly stained with sun cream that we couldn't wash it out so had to throw it away. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by PAUL - 03 November 2019
" Very satisfied and great price. "
" Staff at collection very helpful. Need more staff as wait was over an hour though. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HILO, US - Reviewed by SUSAN - 01 November 2019
" Auto Europe were extremely helpful and did not keep me waiting when I needed to check pick up fromHilo. They put me through. "
" I tried to phone dollar on 25/10 but was kept on hold for 30 minutes. It was a waste of my holiday time and unacceptable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 31 October 2019
" I had sorted out Excess Collision Damage with my own insurance, I had my own GPS/satnav and we opted to pay the tolls ad hoc. My homework/preparation saved us quite a lot. I have to say - again - how agreeable the staff were and it was great to be able to have a conversation with people who didn't seem to be on a commission based system. I have used Dollar before and, on the strength of my experience in Boston, I shall use them again. Thank you. "
" Pick up was very straightforward - I had done my homework and knew what I wanted and what I didn't. The counter staff didn't pressure me for extras which was refreshing. On returning the car I realised I hadn't got the instructions about how the drop off worked - in Boston it's not quite straightforward. I felt I would have benefited from being told at pick up what the procedure was. However it was quickly sorted and again the counter staff were engaging and friendly. Definitely refreshing. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JANE - 28 October 2019
" All great apart from the GPS unit "
" I took the deal as it included a GPS unit, however the device had an extremely poor battery life and didn't once get us to our destinations, we ended up adding data to our phone services at an additional cost as the GPS was usless. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by DEEPAK - 27 October 2019
" Overall efficient and good value. "
" No issues, car park attendant was particularly helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHARLOTTE, US - Reviewed by STEPHEN - 27 October 2019
" Booking was straightforward. Totally different car provided than that booked, but that seems always the way. "
" A good car, good staff, convenient location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by BARTHOLOMEW - 26 October 2019
" Excellent value "
" Excellent service from start to finish representing good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JACQUELINE - 25 October 2019
" Friendly and helpful "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ANDREW - 24 October 2019
" I'd never use Dollar again. Pick up atrocious. Insufficient buses. Two hours wasted from airport pick up to successfully renting car. 2 or maximum 3 desks staffed. Dollar has no interest in customer care "
" Paucity of buses at LA airport. FOUR national/Alamo, 6 Hertz buses came before any from dollar. Packed. Arrival at dollar office, massive queue and only 2 and occasionally 3 desks manned by staff. After an 11 hour flight Dollar inefficiency and indifference to customers make me resolve never to use them again "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by MICHAEL - 22 October 2019
" during booking the car i stated i would be travelling to Canada and then found out the week before travelling from washington the car couldn't go to Canada. I rang Auto europe and got through to a call centre where the staff didn't know or wouldn't help with my problem so ended ringing Dollar directly in the states only to find out your information is incorrect. More time and expense wasted. In future I will book with Herzt, etc directly and pay more for less hassle. "
" pushy counter staff who wouldn't explain things properly, hidden charges and basically felt like they were trying to fleece me. I now have an unexplained charge from Dollar on my credit card so more time wasted chasing this up. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by KEITH - 22 October 2019
" NA "
" Car pick up was not a good experience. When we arrived to collect car no one was present at desk. We contacted Dollar, got passed from one automated service to the next until after around 45 minutes someone appeared at desk. No apology or explanation was offered and they remained surly and unhelpful. No demonstration or inspection was given of the car. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by NATHANIEL - 21 October 2019
" There seemed to be easier car rental companies where it was clearer to drop the car off following rental. "
" The lady that served me prior to having the car was very helpful and welcoming. However, the sat nav was rubbish and didn't work all the time. The car was reliable and there were no concerns. But following returning the car it was so unclear as to where this needed to be dropped off, this needs to be improved as this let dollar rental service down!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by FRANCISCO - 20 October 2019
" I've used autoeurope a few times and always found good deals and never had any issues. Although I've never had to go thorough any insurance procedures. "
" The service was fast and smooth. Car had a few scratches prior to pick-up but no issues were raised after drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MICHEL - 19 October 2019
" if the car collection was quicker and shuttle wait not as long then it would be very good. Car drop off excellent. Shame it was let down by the first experience of a long wait. No management seemed to try and get more desks open to quicken the procedure. "
" on collection a big que and only 3 people on desks, so a half hour wait which is not what you want after a 11 hour flight, also did not know if the pre booked car had gps as requested "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWARK NJ, US - Reviewed by JAMES ROBERT - 18 October 2019
" No hesitation in recommending "
" Straight forward and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOSEPH - 18 October 2019
" Excellent will use Dollar again "
" As usual dollar provided an efficient and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMPHIS, US - Reviewed by JOHN - 16 October 2019
" Great web site and service. Thank you. John Cooper "
" Absolutely great vehicle and service by Dollar. Thank you. John Cooper "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 16 October 2019
" Really happy with quality of vehicle and no major issues "
" Slow check in to collect vehicle but otherwise good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAMES - 16 October 2019
" I have shared my complaint after day 1 of picking up the car and i am still awaiting a solution to my complaint. "
" i paid extra for a more luxury car and was given a basic car. I was mis sold the extra protection even though i had the cover. I am very disappointed "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOSTON, US - Reviewed by DANIEL - 16 October 2019
" Booking experience with Auto Europe was good and would use them again. "
" Service was ok, but not excellent. Was pointed to 4 cars and asked to choose one, with no guidance about any of them. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PHILIP - 15 October 2019
" We were charged $34.95 to return the car empty yet discovered that the tank only holds $20 worth of fuel! "
" Limited choice of vehicles at Orlando and staff are very quick to insist you pay "extras". "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 15 October 2019
" Easy procedure, competitive price - far cheaper than Dollar direct "
" Smooth, easy experience overall. Staff fine except at 7.30pm on a Saturday at Tampa the desk was manned by 1 person. We were second in the queue so not too bad but noted there were 4 waiting when we left, so a lengthy wait if you are the back "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by TERENCE - 15 October 2019
" Good "
" No problems. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by SIMON - 13 October 2019
" All went as it should. "
" Was happy with dollar. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DALLAS, US - Reviewed by WARREN - 11 October 2019
" Good choice and value "
" Friendly, fast and easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by GORDON - 11 October 2019
" Would like to have had more choice "
" Not many vehicles to choose from, no other option offered "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by IVAN - 10 October 2019
" AutoEurope processes were great and I would use them again, we travel to the USA nearly every year. but I am reluctant to use Dollar again "
" Our first vehicle developed a fault (the engine management warning light came on) and on contacting Dollar were told to return the car immediately. I did so and was assured that there would not be any charges, although we did not fill the fuel tank so it was 3/4 full. I selected three more cars and each was rejected at the exit point. Eventually the manager? gave us a "free" one car upgrade and this car was fine for the rest of our 3 week trip. All the staff were very polite and apologetic, however it took us about two hours to exchange the first car. On return we were told that all Chevy Malibu cars had a recall, so our car should not have been rented. I was therefore surprised to be charged $18.98 for fuel. I complained to Dollar and although a confirmation email was received, no further contact has been made. I would have been happy to pay for the used fuel but NOT at Dollar's high rates. Are you able to help in any way? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by MARY - 10 October 2019
" There were no problems with this rental - no hassle at all "
" Very easy pick up and drop off. Plus we had a choice of cars to rent. Excellent service - thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by ALAN - 10 October 2019
" I feel I was not treated well and in future very unlikely to reserve a rental through Dollar "
" I had reserved a Jeep Grand Cherokee but was informed that they were not available. I was offered a GMC Terrain as a substitute. I do not believe the Terrain is in the same classification as the Grand Cherokee. There was no other option not even an upgrade. I declined the GMC and had to take a Cheverolet Impala which was not at all what I wanted. The staff were uncompromising and the whole experience was disappointing as I had paid for something that was not available and the alternative not acceptable "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by STEPHEN - 09 October 2019
" Wth Auto Europe, very good. With Dollar, not so good. "
" Charged me over $700 for an additional driver. Said they couldn't take it off at pick up but would when I dropped off. On returning it took over half an hour and getting a manager involved before they agreed that they could take it off. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDRZEJ - 07 October 2019
" A bit poor email support for AutoEurope but overall OK. Speaking about Dollar, probably will never rent it in the future. "
" Very slow counter staff while picking up a car. Extremely unclear insurance policies and descriptions for foreigners. Very expensive FPO and poor explanation on how it works. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MINNEAPOLIS, US - Reviewed by OLIVER - 07 October 2019
" Upon arriving I was given a free car upgrade this was wonderful thank you "
" Your staff are very efficient and have an attention to detail. When collecting my car payment could not be found although I have paid in full back in the UK. With the help of your helpful team they located the correct information and ensured that I had paid in full much to my relief. Staff are very helpful in pointing the Way regarding how to get to the car car and also directions to the airport terminal itself thank you very much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KAY - 07 October 2019
" Very quick & easy with Auto-europe's easy to find pricing "
" Great speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by ROBERT - 06 October 2019
" Hassle free process and great value for money. "
" Quality car at budget price. Staff all very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 05 October 2019
" Easy to book. "
" Loved the KIA Soul, great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by STUART - 04 October 2019
" Car excellent "
" everything was fine the only small issue was the time taken at the Dollar counter with only 3 staff on duty. That might be the norm but it doesn't look good when they have so many desks unattended "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 04 October 2019
" Easy to use and excellent service "
" Very smooth and efficent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by JOHN - 03 October 2019
" Auto Europe was easy to deal with and efficient. They could not be held responsible for the chaos at Dollar Honolulu. "
" The car was good and we had no trouble with it. Unfortunately Dollar was not up to its usual standard. I waited about an hour before getting the car as all seemed to be frenetic. To make matters worse the car we were finally given was sitting ready and waiting in my line of sight the whole time we were standing around. Other customers who were waiting were having cars prepared and brought over from the parking lot. Ours was outside the back of the office. Also, I was disappointed to have to take out another $10 a day insurance that was sort of voluntary/compulsory. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEWARK NJ, US - Reviewed by DEREK - 03 October 2019
" Good all Round "
" Drop-Off was to fast, no time to sort out any issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAPE CANAVERAL, US - Reviewed by GRAHAM - 03 October 2019
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by JAMES - 02 October 2019
" Was disappointed I felt scammed getting charged $100 for a service I didn't need or want. "
" I booked a car and the receptionist tried to upgrade the car. I got charged $100 for some service I didn't want or need. Very disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by REGINALD - 02 October 2019
" a ok "
" dollar seem to be more efficient these days even send you a email of your rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by COLIN - 01 October 2019
" Good experience - vehicle was clean and of a high quality, staff we dealt with were great, we received a free upgrade on our vehicle and most importantly of all we were not given the hard-sell on up-selling from the colleague counter at pick-up. "
" Good experience - vehicle was clean and of a high quality, staff we dealt with were great, we received a free upgrade on our vehicle and most importantly of all we were not given the hard-sell on up-selling from the colleague counter at pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 01 October 2019
" No cars available in the range we had chosen. Offered a small suv which we took. This had not been cleaned. There was a substance on steering wheel and chewing gum on the console. To add insult we got out on the road to find all 4 tyres were at vastly differing pressures and that we could not use our sat bag as the power point was broken. Took till the day after to contact and arrange a swap of vehicle! "
" No cars available in the range we had chosen. Offered a small suv which we took. This had not been cleaned. There was a substance on steering wheel and chewing gum on the console. To add insult we got out on the road to find all 4 tyres were at vastly differing pressures and that we could not use our sat bag as the power point was broken. Took till the day after to contact and arrange a swap of vehicle! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by KEVIN - 30 September 2019
" Overall a fantastic experience "
" Hassle free rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PETER - 29 September 2019
" No problems "
" Quick and easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MELISSA - 29 September 2019
" Easy booking "
" Easy collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by DARREN - 29 September 2019
" Rental process was simple and worked well. Initial price was excellent and included items that usually cost extra. Concerned that no breakdown cover at all included which made the rental price uncompetitive when added, if known I would have taken a different rental option. "
" Very friendly staff on collection Concerned that no breakdown cover at all included in rental price. Car was dirty inside and appeared to be an older style vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SOUTH BEND, US - Reviewed by YUVAL - 29 September 2019
" Dollar (Hertz) Counter at SBN airport (South Bend) never has available cars, any time of the day. "
" Althogh reserved more than a month in advance, at 8 PM no Standard class car was available for me, nor an upgrade to a full size. I was offered only a noisy Corolla (from outside it looked OK), since the counter staff said that that was only car (except an SUV). He offered me 4/8 tank of gas which I have not used it (filled the tank on my own and returned almost full). "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by EDWARD RICHARD - 29 September 2019
" Awful experience with dollar "
" The car was fine and it was cheap enough, but we had to wait almost 3 hours from entering the building to driving out with the car. On the way out the staff member at the gate threatened and swore at me (to which I contacted them to complain but never heard anything back). Would never use dollar again and will tell everyone possible to avoid. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by CHRISTINE - 29 September 2019
" I have used Auto-Europe very often and will continue to do so. It may be worth offering Breakdown Cover on the Auto-Europe website so that there is sufficient time to consider this option rather than be rushed into it when collecting the car in a busy car rental office. "
" Although the pick up process was good, a charge for Breakdown Cover had been added when we arrived to collect the vehicle. We hadn't been offered this additional cover it had just been added and there was no offer to remove it. When mentioning this to the Dollar agent he only highlighted the problems we might have if we broke down without having this cover, he was also in a rush for us to sign the rental documents so he could move on to the next customer in line. Having put this concern in our minds we reluctantly went ahead with the cover (the cost of which by the way was more than my annual breakdown cover in the UK for my own car!!). I do feel that this was a scare tactic by the Dollar agent to charge us more money. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DENVER, US - Reviewed by JACK - 28 September 2019
" Excellent value for money. Simple process from start to finish. Extremely happy and would definitely recommend. "
" No issues to note. As we picked up the vehicle early at 7am we had to go into Thrifty which is next door. Really happy with vehicle and an absolute bargain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by ARLENE - 28 September 2019
" Will def rent again "
" Wonderful efficient service...very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by ROBERT - 26 September 2019
" This was an easy experience with AutoEurope "
" Everything went very smoothly with Dollar only problem was the length of the que as they seemed to be the most popular car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEY WEST, US - Reviewed by ANDRE - 26 September 2019
" Very good , most helpful!! "
" The girl at kw dollar was most helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PHILIP - 25 September 2019
" Generally very good. I will certainly consider Auto Europe again and it is the first place I look at. "
" A pleasant experience. The car supplied was in very good condition (about 6 months old), was of a very good specification and good to drive. However, as it was a SUV (Ford Escape) I do not understand why the luggage cover is removed. This appears to be policy as it has been the same for previous vehicles. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DALLAS, US - Reviewed by MARK - 25 September 2019
" Good service, especially all insuanrces being included. "
" Good service overall "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by MANMOHAN - 24 September 2019
" Fast friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RICHARD - 24 September 2019
" The website said Roadside Assistance was included, which I presumed was breakdown cover. However, upon collecting I was told that this was only telephone assistance in the event of a breakdown, and if the car broke down and I needed someone to come out I would have to arrange it myself, or take out an extra insurance policy. "
" The collection of the car took over an hour due to a very long queue and very few staff. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MICHAEL - 24 September 2019
" I contacted Autoeuropa to discuss this charge but was referred back to dollar. This was no help whatsoever. "
" When we arrived at the dollar car collection office we had to wait fir 45 minutes to collect the car as there were insufficient staff to deal with the queue. After an 11 hour flight this was not appropriate. Also, I made it clear to 5he dollar staff that I did not want any additional extras on my car rental but have now found a charge of £123 for personal liability insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by GAIL - 22 September 2019
" Very difficult getting both in and out of car provided "
" Having a disabled passenger with a wheelchair it was almost impossible for the passenger to both get in and out of car and there only 3 cars to choose from all the same style and staff were not able to help to provide any help to assist so not very happy with the service "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MINNEAPOLIS, US - Reviewed by ARTHUR - 21 September 2019
" Auto Europe web site easy to use and locate what needed. "
" Very smooth effortless operation and very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEPHEN - 20 September 2019
" Overall very good except cleanliness of car "
" Car was poorly prepared, I think the previous renter's had been rally driving in it, all inside the door/boot shuts/tyres were thick mud. Crisp crumbs in passenger compartment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DETROIT, US - Reviewed by PHILIP - 20 September 2019
" From pickup to drop off, I enjoyed every moment. "
" I was very satisfied. Staff were friendly and very efficient, I was on my way quite quickly. My premier vehicle was immaculate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by KENT - 19 September 2019
" As stated above. "
" Both the pickup and return operations were very slick , I would certainly use the company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by SOPHIE - 17 September 2019
" It was stressful. "
" The counter staff were slow and inefficient. The server tried to overcharge us for the additional driver and luckily we had our auto Europe contract to challenge this. The server took the car deposit twice and was so slow. It took us 2.5 hours from landing to leaving with the car. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by ALLAN - 17 September 2019
" Takes the hassle of booking direct with US hire companies such as Dollar then , on arrival, finding that the package they sold doesn't cover everything you thought it did. With Auto Europe its clear what you have booked. "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by SIMEON - 17 September 2019
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 17 September 2019
" Always good service when booking. "
" Vehicle had to be brought from another location when we got to the desk. we had a 30 minute wait. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by WILLIAM - 17 September 2019
" As above "
" When I pick up my car all went well I informed the dollar staff where I was planning to go and was told I had a relatively new car , the car was very good but when I arrived at Niagara a warning light came on and indicated the car should be taken to a dealer. I had to alter my plans and went to Dollar at Buffalo Airport where they gave me an alternative again another nice car but I feel I should have lost time having to return the car it was disappointing "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by PHILLIP - 15 September 2019
" Reasonable value. Good car. "
" Excellent drop off experience "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by CLIFFORD - 15 September 2019
" Easy "
" We spent a long time at check in with the rep trying to sell us insurances and fast track passes we did not need. After a long flight it is domething we do not need. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 14 September 2019
" Good decision to go with autoeurope. The experience was easy and the company they selected delivered as advertised. "
" Great experience, quick, easy and friendly (never thought I'd be saying this about a car hire experience) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KONA, US - Reviewed by LOUISE - 14 September 2019
" There were frequent shuttle buses but a queue and a wait to both pick up and drop off car. The car itself was very basic, and didn't have a rear wiper which seems a strange omission. And 2 weeks later Dollar still haven't removed the hold they put on my credit card, despite saying they would in a few days. "
" There were frequent shuttle buses but a queue and a wait to both pick up and drop off car. The car itself was very basic, and didn't have a rear wiper which seems a strange omission. And 2 weeks later Dollar still haven't removed the hold they put on my credit card, despite saying they would in a few days. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by JOSHUA - 11 September 2019
" Auto europe is a fare and easy website to use and i will be using them again "
" They hide charges like taxes and sat navs The thing that really got to me was that no where in or on the vehicle did it say what fuel it was i had to waste a day of my holiday going to the dealer ship of the car to fine out what it was "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TAMPA, US - Reviewed by PAUL - 11 September 2019
" Cheapest quote we found "
" Always choose dollar as have no problems with them in 20years. The car this time wasn't up to normal standards external paint work etc looks like it had been used a lot. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by MARK - 07 September 2019
" Car was great, $18 a day extra for breakdown cover wasnt. "
" Price online didn't include breakdown cover. That was $18 a day extra for a 2 week rental!! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by KIM - 04 September 2019
" probably the best all round value "
" One person booking cars back in at 5pm on a Friday afternoon - at least 6 cars waiting and two people in the office chatting to each other! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NEIL - 04 September 2019
" There are too many "add ons" which are not included in the original price. Makes the whole experience poor!! "
" There are too many "add ons" which are not included in the original price. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DEBBY - 04 September 2019
" Very good value "
" Quick efficient service, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by EDWARD - 03 September 2019
" Service from Auto Europe was good, unfortunately Dollar let the side down. "
" Counter staff very persistent in trying to sell ad-ons, despite being told more than once that I didn't want them. Car had several areas of damaged body work and wasn't particularly clean on the inside. There were a number of cars to choose from and all had similar issues. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by ANDREW - 02 September 2019
" Very helpful staff, excellent prices and good quality car "
" Very helpful staff, excellent prices and good quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by ANUSHA - 30 August 2019
" I returned the car with full fuel and I took a picture as well. They charged me for fuel which is horrible. It's hard to type in message. Will discuss over the phone if I have to give feedback. "
" Horrible experience. I wouldn't recommend dollar to anyone. I haven't got my refund yet. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by BENJAMIN - 30 August 2019
" I would much prefer if all of the fees and add-ons were made clear at the outset so that you are able to get a real idea of what the total cost will be. "
" My experience in San Francisco was far better than in New York - part of the same trip, however, I was still disappointed that the additional charges for the child seat and toll fees ended up being more than the original fee for the car hire itself. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by BENJAMIN - 30 August 2019
" I would much prefer if all of the fees and add-ons were made clear at the outset so that you are able to get a real idea of what the total cost will be. "
" I was extremely disappointed at the level of additional charges, which exceeded what I had paid to hire the car in the first place. I knew I would have to pay for a car seat, but there was then a $50 inter-city fee despite having booked to pick up at New York and drop off in Baltimore, with the initial price being much higher accordingly. There was also a $33 'concession fee recovery' which I have no idea what it is, plus tax totaling $55 despite my booking saying all local sales taxes were included in my initial price. However, I was most disappointed by the fact that the options for paying tolls are extremely punitive. Either you pay them individually with a $15 fee each time or you pay a high daily charge. The equipment is already in the car so I do not understand why the customer cannot simply pay for any toll charges he/she incurs. I chose the daily rate - a total of $112 - but I felt rail-roaded into it by the woman at the desk who refused to explain it properly and simply fobbed me off with a list of roads which had cashless tolls. Clearly someone who has never driven in the city and surrounding area before is not going to have any idea as to which is the best option for them. The only reason I have not submitted a formal complaint as yet is that another issue we had - when the car we took had to be changed, meaning we had to shift all our luggage and the car seat into a new car, making us late - resulted in $100 coming off our charge, meaning it wasn't quite as ridiculous as it first appeared. I should not be surprised given prior experience with hire cars, but I still fail to see why you end up paying more when you pick up the car than when you book it in the first place, it provides a very skewed picture of what the likely total cost of the service is going to be. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by DOMINIC - 27 August 2019
" Autoeurope are superb. Dollar were not so good, but sorted it out in the end, without any fuss. I will always use Autoeurope now for the peace of mind. "
" This was the first time I tried using an automatic kiosk, and they added over $500 worth of additional charges! I then had to see the counter staff to get it removed and a new agreement issued. Thankfully Autoeurope provide a very comprehensive package with zero excess cover included! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by CHRISTOPHER - 25 August 2019
" Your website was very efficient. "
" We expected from your paperwork to be able to pay $3 per day for an extra driver when we picked the car up, but the staff at the counter in Newark insisted it was $13 per day, which we declined. The car had a small dent in the right rear passenger door and a number of scratches on pick up, which we put on the condition report, hopefully this won't cause any problems because we didn't cause any other damage. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWARK NJ, US - Reviewed by JOHN - 21 August 2019
" Car collection and rental return was quick...staff were great! "
" All good!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MASSIMO - 20 August 2019
" Super suggested. "
" Nothing to say, all was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by STEPHEN - 20 August 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SIMON - 20 August 2019
" likely "
" good experience everything went as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by AARON - 15 August 2019
" Auto Europe was good, Dollar not. "
" It is the first time I rent a car. When I got to rent the car, I explained that my English was not very good, but that the car rental was already paid in London. And I didn't want additional charges. Even so, they made me put another credit card with charges that would be returned to me at the time of delivery of the car. But it was not like that. They charged me an additional $339.56 to what I already paid. I called to explain the situation and they could only give me a small discount. I felt cheated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JOHN - 13 August 2019
" Will use AutoEurope again.. Perfecr service at a good price "
" Perfect hiring experience, start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAYESH - 09 August 2019
" I am lucky was good trip they provide shuttle service, picked up a car and no hassle Thankks "
" It was good fast service quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 09 August 2019
" Very satisfied all round. "
" Our rental car was not the Buick as ordered but a very nice Chevy Impala. Very clean with low mileage. Very helpful staff member took the time to go through the rental with us. Would definately use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MAURICE - 08 August 2019
" Very satisfied. No attempts to sell extra protection or any of the nonsense you sometimes get with car hire. Very professional service. The car was excellent. Essentially brand new and made the road trip. We miss this car!! Thank you :) "
" The guy who dealt with us at pick up was great, we didn't have to wait a long time and he made the whole thing very easy. 'Ty' checked us back in and couldn't have been more helpful and friendly. Very good staff members. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DARREN - 06 August 2019
" Always use AutoEurope for our car rentals in the USA, have never had any issues and recommend to friends. "
" Easy to find location, vehicle was as described i asked for a GMC Yukon and thats what i got. Great Service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 05 August 2019
" No hidden extras which is always good to know "
" Not a real problem but because our flight was delayed 2 hours there was only 1 car available and that was from Thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 03 August 2019
" No Comments "
" Staff and service Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by PETER - 27 July 2019
" the ratings are not mine, but have been entered automatically. auto europe only tell me to contact dollar hertz which i cannot do "
" still waiting to hear if the credit card authorisation is still active. my bank says it can only be released by dollar hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by FRANK - 26 July 2019
" Looked after very well any queries were answered quickly. "
" Very easy and friendly and I think it helped that I had booked through Auto Europe as there was no pressure just helpfulness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by EDWARD - 24 July 2019
" Excellent value for money "
" Excellent from start to finish will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KIRSTIE - 19 July 2019
" I am dissatisfied that this extortionate charge has been made against my card. My opinion may change depending upon if and when these issues are resolved. "
" On collecting the vehicle It was confirmed I had all he insurance etc I needed Was good to go. On my return I find I have been billed for almost $500 Dollars worth of insurance I did not request or agree to. I have contacted yourselves, dollar and my bank about this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEWARK NJ, US - Reviewed by JOHN - 19 July 2019
" Car had multiple scratches, chips,loose rear mudguard and was splashed with yellow paint --not what one expects from an expensive rental. mechanically good and drove well altho tyres borderline for UK rules. SatNav provided was very user unfriendly and small so difficult to read whilst driving, and altho we asked for it to be set up it took a week to realise it was set to avoid highways which caused a lot of difficult and unnecessary routing. Dollar is off our list of rentals "
" Car had multiple scratches, chips,loose rear mudguard and was splashed with yellow paint --not what one expects from an expensive rental. mechanically good and drove well altho tyres borderline for UK rules. SatNav provided was very user unfriendly and small so difficult to read whilst driving, and altho we asked for it to be set up it took a week to realise it was set to avoid highways which caused a lot of difficult and unnecessary routing. Dollar is off our list of rentals "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by TREVOR - 15 July 2019
" We have used Dollar before and ended up paying a greatly increased price from the original costing, I appreciate that taxes come into play but the final figure from Dollar is always very high. We have used other competitors in the past and we shall be going back to them in the future, this is our 7th car that we have hired in the US and it is by far the worst experience. "
" After paying last £ 420 last October up front we were conned into an upgrade which we said we didn't want due to us purchasing a Sat Nav system. When we got the final bill it was $1000 which included an upgrade. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SCOTT - 15 July 2019
" Auto Europe once again was best way to rent a car. Very competitive prices and having the price include all additional charges like CDW and body damage is great as you don't get the local desk trying to upsell. "
" Overall good experience, only downside was additional day tax which whist only 30 dollars was an unexpected charge as thought the autoeurope voucher covered everything. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DENVER, US - Reviewed by TREVOR - 12 July 2019
" ALL OK "
" SO SO "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by PHILIP - 11 July 2019
" Haven't l done that already? "
" The vehicle was old and extremely shabby, we have raised a complaint about the condition and service at collection! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by PHILIP - 11 July 2019
" Very easy as always. Have used before and will use again. "
" Second time we've used Dollar at Sanford. They didn't have the RAV4 we thought we were getting and the same "grade" car was too small to take our luggage. Dollar offered us a very good upgrade deal (just paid for a full tank for fuel) but once we arrived at our destination I spotted some nasty scratches on the bonnet/hood which were not on the manifest so I was worried that we might be "charged" for them. However we haven't been so Dollar must have been aware but it would have been nice to have been told before we left the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MINNEAPOLIS, US - Reviewed by MICHAEL - 10 July 2019
" Europe booking ok Tec. Just dollar incompetent "
" Rude staff at pick up. No one too return vehicle too and car left ramp. E.mail 're return car full plus no damage and fees incurred are still awaited. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JUNE - 09 July 2019
" Everything with Auto Europe was excellent. Unfortunately Dollar put an amount on my MasterCard after I returned home and I have no idea what it was for. I did not authorise it. It was only a small amount this time but I will be claiming it back if it happens again. "
" I was very happy with the car and booking. However, I was not pleased to be charged €2.81 on my MasterCard after I returned home. I have no idea why this amount was taken without my prior knowledge or agreement. What was the payment for? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SANFORD, US - Reviewed by JACKIE - 08 July 2019
" As stated above we received excellent service. Thank you "
" We had a problem with the car, and had excellent service from both Lisa Schnorf at Sanford & Tiffany Lejueune at Hertz Haines City (Toyota Miracle). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NEIL - 03 July 2019
" I had to contact the USA number for Autoeurope as the UK number was closed when we had problems collecting our vehicle from Dollar in San Francisco. They were very unhelpful and did not sort out the issue. We were left to deal with it ourselves. Extremely Poor customer service. "
" I am making a formal complaint to Autoeurope in respect of very poor service by Dollar at the San Francisco Office. Out vehicle was not ready for collection at the confirmed time as the previous rental had extended their rental period. This caused us to kiss an event at our destination as we were 2 hours late departing and had a 4 hour journey ahead of us. Dollar customer services were closed as it was a weekend and Autoeurope staff were very unhelpful on the phone. When we did get our vehicle, the Cigarette lighter for using the sat nav was broken and we had to wait for it to be repaired. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by ZOLTAN - 02 July 2019
" Good company but wehicles are not perfect. We got a full size car with a relatively small engime in the USA. "
" Easy to manage the booking an drop of. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by LINDSEY - 30 June 2019
" Quality site with quick response to questions asked. "
" Initially charged for breakdown that we had not asked for, on return of vehicle I saw a manager who refunded the cost. Still not had the final charge to my card yet. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SANFORD, US - Reviewed by JASMINE - 27 June 2019
" No problems , would definitely use again "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 25 June 2019
" car a bit old 39600 on the clock but it did the job. "
" pretty good had to wait 15 mins for car ,but ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by SIMON - 22 June 2019
" Always good value and easy to use service "
" Quick and efficient transaction "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SANFORD, US - Reviewed by ALAN - 21 June 2019
" Easy booking and stress free pick up and return all in al a very good experience "
" Fast efficient and no pressure sales "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PAUL - 18 June 2019
" As an agent I find nothing wrong with your service, however I felt the price we paid was not value for money "
" Pick up representative not very customer friendly, tried to up sell which we declined, and when querying a prepayment to cover toll charges she was not very helpful in confirming if this was value for money. They are also doing themselves no favours by using Buick cars. Ours was a mid range suv, but the weight to power ratio was awful. It was an automatic yet gear change was like a manual, boot was small, and although it had integrated sat nav we were given a sat nav phone to use, the charge of which dropped out on our first journey and had to be kept on charge all the time. The cars only redeeming features were its sun roof and it drove quietly when cruising. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LEE - 12 June 2019
" I wouldnt recommend purely as I think car rental is so subjective about pleasant service, time in queues, quality of vehicle etc "
" I felt that on arrival at the counter the vehicle offered was not quite as big as I'd reserved. The vehicle offered wasnt large enough for our family and I therefore took an upgrade. The vehicle taken was excellent all round and very comfortable etc. I just felt that doubling the amount I ended up paying could have been avoided had the initial size of car been offered. Maybe size translations across the continents dont relate. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 11 June 2019
" No queue to collect car and easy drop off "
" Brilliant just what car rental should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MATTHEW - 09 June 2019
" Faultless and great discount on pricing! Keep up the excellent work "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ELIZABETH - 07 June 2019
" Excellent service "
" : "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RICHMOND, US - Reviewed by DANIEL - 07 June 2019
" On collection the agent seemed uninterested and left me to find the car by myself with very little information. "
" On collection the agent seemed uninterested and left me to find the car by myself with very little information. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 05 June 2019
" first class "
" acceptable "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by VELICHKO - 05 June 2019
" This is the second time we booked car from dollar and everything was fine. Thank you! "
" Friendly staff and no hassle service. Nearly brand new car clean in and out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by CHRISTOPHER - 05 June 2019
" I have found Auto Europe to offer very competitive rates and includes tyres, windscreen,roof and under-body cover,necessary to have in USA. "
" They always appear to have a good selection of cars suitable to our needs. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by GEMMA - 04 June 2019
" Efficient service, competitive prices. "
" Condition of cars not very good, lots of scuffs and scratches. Not the newest vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by BILLY - 03 June 2019
" Couldn't believe the great rate I got. Was still wary it was too good to be true right up until the second I had the keys in my hand. Very happy. Would recommend you to anybody who'd listen. Delighted! "
" Exactly as I expected. Professional and courteous. Polite and friendly. Offered me extras without being too pushy. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, US - Reviewed by PHILIP - 30 May 2019
" No issues everything went smoothly "
" Experienced battery problem with first car but changeover was handled quick and efficient ,Christina at Naples airport was very understanding and helpful, five stars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by COLIN - 29 May 2019
" auto europe UK online booking 10 Thanks, Total Experience 10 "
" A new Car Park in Tampa via Train but all went well, Good Work "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ROGER - 29 May 2019
" As above "
" Really good service by Ray we got an upgrade. mind you by the time we got there their were hardly any cars left. but we got sorted very quickly and easily. Would recommend you 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHERAIN - 29 May 2019
" Competitive price very good experience "
" Everything worked very well "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by JOHN - 28 May 2019
" Auto Europe on-line site was very easy to access and booking etc was slick and proffesional "
" I have rented with Dollar at Las Vegas several times over the years and have always been pleased with the cars and the service provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 28 May 2019
" Very efficient. "
" This year with Dollar very good. Last year with Enterprise?? not good at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by MICHAEL - 27 May 2019
" I was provided with a virtually new car, which proved faultless over 4 weeks, at a great price which was inclusive of all the essential 'add-ons'. "
" I was very pleased with the experience overall but it was marred somewhat by the persistence of the counter staff in trying to sell me breakdown insurance, which I had no intention of taking. Eventually he gave up, but being hassled like this after a grueling flight was the last thing I needed. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MARK - 27 May 2019
" one of the easiest car rentals ever - thank you "
" smooth easy drop off and collection. offered options to improve what we had booked but no hard sell, which was great. Honest advice given on the toll pass too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by ALAN - 26 May 2019
" See above "
" Car had not been properly prepared before handover. Windshield washer fluid was very low and I had to go and get it filled up very soon after picking up the car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by PETER - 24 May 2019
" Over all ok, but check the car for smoking "
" Car smelt of smoke only one car available, so no choice "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by RICHARD - 22 May 2019
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 22 May 2019
" I tried to pay a bill on my credit card card today today but couldn't as dollar still haven't refunded my deposit. "
" no refund yet for $200 yet plus $44 in taxes charged nobody there to check the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DANIEL - 22 May 2019
" Foundd the best and cheepest deal "
" Blatantly lied to when picking up car in order to be upsold to. Told no satnav built in to car we were assighned and we had to rent one . However there was a built in sat nav. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANFORD, US - Reviewed by ROGER - 22 May 2019
" Good service. "
" Perfect from start to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LYNDON - 21 May 2019
" Easy website to use always competitive prices. Used for the last 3 to 4 years no issues so far. Would recommend to othets "
" Good service good car no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANDREW - 19 May 2019
" No problem with auto Europe, pity about the extra charges in USA "
" Ended up paying 150 dollars for breakdown cover. Still waiting for the bill for tollbyplate which carries a 15 dollar admin fee after inadvertently using a toll road. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JONATHAN - 19 May 2019
" Excellent service and hassle free. No complaints other than in this day and age Sat Nav should be included in the price of the hire as they are standard in all new cars. "
" Very efficient and hassle free "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by STEVEN - 18 May 2019
" Sadly Dollars' behaviour has left me with a very poor impression and you may wish to consider if you wish to continue to promote or sell their rentals. "
" The vehicle we had reserved (intermediate SUV) was not ready for us on our arrival as all others had been rented. We were pointed in the direction of vehicles that were still in the process of being cleaned and prepared. The vehicle we were directed to had some car park dents and other scratches and marks at various places around the bodywork. Myself and my son took photos of the marks in the event that anyone claimed the damage occurred during our rental period. No one went round the car to view it with us. When we dropped off the car at Las Vegas the first thing the dollar representative started to do was to reach for an incident report for one of the dents on the car. I explained that the dent was already there and we had photos of it. Nevertheless he attempted to get me to sign a blank incident report which he would complete later without my knowledge or input. He stated that he knew we had insurance so it would be ok. I consider this to be very sharp practice and consider that as the booking agent you should be aware of what dollar are doing. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GORDON - 16 May 2019
" Will certainly use again "
" Very easy and quick pick up. Offered extras but not pushy. No problem at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MARZIA - 16 May 2019
" no comment "
" I was very pleased and indeed have requested for my next US rental Dollar "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DAVID - 16 May 2019
" As above "
" After a poor experience with another provider at TPA in 2018 it was good to have a positive all round experience this time around. Will definitely book again for 2020 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by PHILIP - 15 May 2019
" Very good "
" Very Good. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by KEVIN - 14 May 2019
" All good "
" Easy to use , courteous staff , good well maintained vehicles, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by CHARLOTTE - 11 May 2019
" Easy to book, price was cheapest I could find. No issues using the voucher when picking up car. "
" Swift service, fantastic shuttle bus too and from airport. Car was very good value and of good quality. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SANFORD, US - Reviewed by DARREN - 11 May 2019
" I can't comment yet on autoeurope as I have raised a complaint with them about about selling me something on their website which did not exist. So am awaiting the outcome before I take it further. "
" Vehicle booked and paid for not available! (Even though they had 3 months notice and my flight number) Raised a number of complaints direct with dollar and wasted 2 days travelling Florida looking for a convertible at different airports, Dollar staff unhelpful over the phone but face to face they were ok until you left and they never called back and ignored my complaint even though I raised it with their main customer service line as a formal complaint. I was told a manager would call back in 2 hours and they never did. Customer service is non existent what a joke!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ANTHONY - 11 May 2019
" All good, pity Dollar let you down. "
" When collecting the car I had asked for full to full fuel. I did not realise until I returned the car that I had actually been given the full to empty option. I did return the car full & was given the refund after complaining. Also we got through the airport a lot quicker than expected at the counter they change the pick up an hour earlier, which made the return time an hour earlier than we wanted. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NASHVILLE, US - Reviewed by JOHNSON-JAY - 10 May 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DANIEL - 08 May 2019
" As above "
" overall good experience The car hadn't been cleaned which was a shame. We would use again "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by TRACY - 08 May 2019
" We had a compact car there was only 1 left so we had to have that one. It was a very old, battered car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by VICTORIA - 07 May 2019
" Very good - easy to use website, competitive prices and efficient "
" The car we rented on from Dollar on this occasion was slightly dirty when we picked it up and had more mileage than we would usually expect on a Dollar rental car. However it drove well and the pick up/ drop off process was absolutely fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DEAN - 06 May 2019
" Easy to book and no problems when collecting your vehicle "
" Easy to book and collect vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 06 May 2019
" Everything went OK I guess. "
" No full size cars available, so was given the next size up. Sound OK but the car was too large, that is why I ordered full size!! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by ROBERT - 03 May 2019
" Very happy with Auto Europe although substantial price rises this year are making your rates less competitive. Also you need to work more closely with rental companies to ensure that typical vehicles in each category are more accurate. "
" Generally satisfied but choice of car bore no relation to examples quoted. All so called intermediate SUV's are actually officially sub compact SUV's and are nothing more than glorified hatchbacks. No Toyota RAV4, no Nissan Rogue, no Hyundai Tucson, etc. Also cars were parked in a large closely packed block rather than rows, in a very dark garage, making access and identification very difficult. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JEFFREY - 30 April 2019
" Efficient, competitive and helpful. "
" On collection we were charged local taxes despite advising dollar we had pre paid and showed them copy of our voucher . On return of the car I went back into the office to query again as could not reach autoeurope email/phone and they then refunded taxes $47 stating it was their mistake but blamed autoeuropes system. The first car we were allocated had faulty air con but luckily we checked prior to leaving so went back to desk and were given new vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAUL - 27 April 2019
" No problems very easy "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 27 April 2019
" Called to ask about why we had to pay this extra fee and I was told that I'd have to go back to the airport to dispute it. No real help given by the customer Sevice guy at Auto Europe. He did try to call Dollar but said nobody was picking up the phone. I really just wanted to know why I had to pay this extra fee. "
" First time using Dollar in Orlando as we usually use Alamo. Thought we had found a good deal only to discover that there was an extra £81.00 that had to be paid for some type of insurance that we could not choose not to pay. A bit of a rip off and left us feeling very dissatisfied at the start of our holiday. Will not be using Dollar again. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MICHEL - 25 April 2019
" xxxxx "
" As with most car rental firms your counter staff was determined to upsell/upgrade at every opportunity which we did not want and was very annoying but the car was great and good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DHARMESH - 24 April 2019
" Very quick "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL PATRICK - 24 April 2019
" Will use again when in USA "
" Easy collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENSACOLA, US - Reviewed by GARY - 23 April 2019
" Efficient and friendly service "
" Efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MIKE - 21 April 2019
" We use Auto Europe everytime we travel to North America and have never had any problems. "
" My only complaint would be that when we went to select our vehicle there were very few vehicles to choose from. Only 2 were available for us to choose. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 20 April 2019
" I was pleased with the service "
" I think they charge to much fo a tank of fuel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by HYACINTHE - 17 April 2019
" Staff very helpful. Service efficient. Price good. "
" Staff very helpful. Vehicle excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 15 April 2019
" Got exactly what I paid for in a timely fashion without all the sales pitch of taking out extra covers which were simply duplicitous. "
" Having rented cars/SUV's etc in the US of A since 1980 Dollar are up there with the best. Faultless service throughout. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LEROY - 09 April 2019
" Great experience "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by KENNETH CHARLES - 04 April 2019
" All good will book again. "
" On return of car no staff available to complete paperwork or check all ok. Told to just leave key in car and go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 01 April 2019
" Also tell people to book with auto Europe very good prices will be using again for my next trip "
" Like using dollar they are very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 01 April 2019
" Excellent "
" Excellent service from start to finish. No problems at Orlando picking up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by WILLIAM JOHN GARETH - 01 April 2019
" Auto Europe service was great and will use again "
" great service everything went smoothly will use Dollar again many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROGER - 31 March 2019
" Good price and reliable. Used you guys for years. Also contactable by phone. "
" V good. Easy and helpful people. Also good when calling 24hr breakdown. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DAVID - 31 March 2019
" The car was excellent and he price good value for money. "
" There was a delay in collecting the car, the collection counter was busy and so much paperwork to do, but everything else was great. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by SHAUN - 28 March 2019
" Great reliable service good standard of car and Auto Europe were very competetive in price i hired 2 cars at 2 different locations in USA during my trip and had no problems at either site "
" Pick up was offsite but shuttles were regular and easy to locate on leaving airport, no queues once at car rental site and was sorted very quickly and off to my car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ANDREW - 26 March 2019
" Internet booking so nothing much to say. "
" Car was old and brakes were very poor and should not have been on the road. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SARASOTA, US - Reviewed by JOHN - 23 March 2019
" Thanks "
" Great car I locked my keys and it was dealt with fast thanks "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by ALISON - 21 March 2019
" .. "
" The lady at the counter was very unprofessional and unhelpful. I wasn't told that the GPS was an additional cost. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HOWARD - 19 March 2019
" No problems at all except the inefficient pick up procedure. "
" Although I checked in online and I was processed quite quickly, I stood in a queue for 45 minutes behind people who were renting there and then, so each took ages. There was no fast queue for those like me, so online pre-check in was a waste of time. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEXANDER - 19 March 2019
" east pick up and return, no pressure to upgrade from staff and a great vehicle "
" trouble free pick up, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEREK - 19 March 2019
" No problems with servicr "
" Had no problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RICHARD - 17 March 2019
" As above. "
" Very smooth and simple pick up and drop off - especially with pre-registering. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KAHULUI, US - Reviewed by STUART - 15 March 2019
" 1st vehicle was faulty but was exchanged without any problem. "
" 1st vehicle was faulty but was exchanged without any problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LIHUE, US - Reviewed by STUART - 15 March 2019
" Remember to check for any damage to your vehicle before leaving the depot. I didn't spot damage before leaving but luckily was covered under the insurance I had. "
" Remember to check for any damage to your vehicle before leaving the depot. I didn't spot damage before leaving but luckily was covered under the insurance I had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by IRVING - 10 March 2019
" The car we had was very reliable and economical. Had a few minor dings such as stone chips but this is to be expected. Lady who served us came across a bit rude and made us feel obliged to purchase an extra insurance which I didn't think we needed! I intend to buy my own insurance next time to cover all eventualities. "
" The car we had was very reliable and economical. Had a few minor dings such as stone chips but this is to be expected. Lady who served us came across a bit rude and made us feel obliged to purchase an extra insurance which I didn't think we needed! I intend to buy my own insurance next time to cover all eventualities. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by VICTOR - 10 March 2019
" First class Third year of rental with autoeurope. Co. uk everything goes with ease from booking to returning car "
" Very efficient service Check in and return easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by PETER - 09 March 2019
" See above I would not recommend Dollar or your company to anyone because if the lack of communication "
" Arrived and the vehicle was not the one requested, service in San Francisco was ok, but when we took vehicle back to Treasure Island we were 1 hour late (due to adverse weather and bad traffic in Los Angeles) and was charged $97 although I tried to ring them three times on my journey being on hold for 10 minutes at a time so was using my talk time minutes on hold listening to a voice message. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by CHRISTOPHER - 08 March 2019
" No comment "
" Not clear action was needed on returning the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ST. PETERSBURG, US - Reviewed by MARGARET - 07 March 2019
" best reason to rent with Auto is the incl insurance "
" Prices keep changing and are going up each years. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by VICTOR - 06 March 2019
" Good service "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ASHLEY - 06 March 2019
" I have since contacted Auto Europe and not heard anything back since providing my documents from a dollar. Do not take bookings if you can't fulfil the reservation "
" We were not given the car we booked; only a "take it or leave it" alternative - not even the 'or similar' car that was on our booking. The car was filthy inside with food remains. The counter man was very dismissive and unhelpful when we asked why we couldn't have the car we booked. Very disappointed. The child seat was dirty and the straps were all twisted; thankfully we made them safe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
MIAMI, US - Reviewed by SEFTON - 06 March 2019
" EXCELLENT COMPANY TO DEAL WITH. VERY HELPFUL STAFF. "
" EXCELLENT COMPANY TO DEAL WITH. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEVIN - 04 March 2019
" Very happy with all aspects of service provided "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by JOHN - 03 March 2019
" I was nervous about paying up front but thought in hindsight that I got a very good deal as a result "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 01 March 2019
" You are my go to rental agency "
" Still try to sell you insurance that I think was already covered by you - excess cover when excess was nil. Toll tariff needs to be more reasonable should be based on usage say toll charge plus $1 each day used rather than daily charge whether used or not. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by MARIAN - 28 February 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 27 February 2019
" I was highly disappointed with dollar car hire. They convinced us that we needed to take out break down cover. As if we broke down we would need to pay all recovery costs if we didn't. How can a fault on a nearly new car be down to us to pay for if it went wrong. They also said the fuel was cheaper to buy a tank from them and take back empty. By the time we needed to fill the car it was 20 dollars less then we paid them for the fuel. They also said we would save on the toll charges and charged us over 80 dollars yet we calculated couldn't of been more then 40 dollars in tolls. In Total 270 dollars for extras that we later realized we did not need. Absolutely disgusting how they take advantage of our position of lack of local knowledge. "
" I was highly disappointed with dollar car hire. They convinced us that we needed to take out extra break down cover. As if we broke down we would need to pay all recovery costs if we didn't. How can a fault on a nearly new car be down to us to pay for if it went wrong. They also said the fuel was cheaper to buy a tank from them and take back empty. By the time we needed to fill the car it was 20 dollars less then we paid them for the fuel. They also said we would save on the toll charges and charged us over 80 dollars yet we calculated couldn't of been more then 40 dollars in tolls. In Total 270 dollars for extras that we later realized we did not need. Absolutely disgusting how they take advantage of our position of lack of local knowledge. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KENNETH - 26 February 2019
" See above "
" Very good in all respects "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by HUGH - 23 February 2019
" See 3 for both Doller & Auto Europe "
" Only area not so good, fuel policy, charged extra for full tank $37, bring back empty. Favours Doller not customer. Not made clear at point of sale "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by LYN - 21 February 2019
" really efficient and i loved the bringing the car back full. "
" this was the dirtiest car i have ever hired, but aside from that it was great. love the bring back with full tank of gas. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FORT LAUDERDALE, US - Reviewed by KEITH - 21 February 2019
" I rang AutoEurope yesterday to check what had been charged to my credit card. I paid for the car in September last year so I only expected the charge for the SunPass $62.98. The lady, who was helpful, said she would ring me at home but I have yet to hear. "
" There were no issues. I forgot to fill the tank on the return but was allowed to go back out and fill up. This saved me a lot of money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 17 February 2019
" Very efficient and courteous service "
" Quite quick and straightforward collection and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PETER - 17 February 2019
" Initially good price. A lot of choices. Have used many times. Don't look any we else. "
" On pick up implied we had to pay for more insurance that was not included. Actually we were paying for voluntary break down cover. Conned basically. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by KEVIN - 11 February 2019
" Easy and the car was lovely "
" All good service very quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 10 February 2019
" Auto Europe have previously always provided the most competitively priced vehicle for my journeys at the highest standards of customer care. "
" No explanation off vehicle features was provided and I was "miss sold" a travel pack update to the pre-purchased GPS on the basis that I could avoid toll rolls. This was after they had tried to push a "pre paid toll card" onto me saying that most interstate roads were tolls. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWARK NJ, US - Reviewed by MELVYNMOSHE - 07 February 2019
" Would use them again "
" Good deal and nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 03 February 2019
" Simply satisfied "
" Simply satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TONI - 02 February 2019
" I would use again "
" More counter staff needed to prevent 30+queues. The back door pocket was filled with soda which hadn't been cleaned out prior to our hire and my daughter put her glasses in the pocket and the case was ruined (on pickup day!) not the best start. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FORT MYERS, US - Reviewed by ALAN - 02 February 2019
" Overall very good apart from loosing half a day out of my vacation due to swapping the car "
" One day after picking up my rental a message came up on the dashboard saying maintainance required. I ran the car for 3 weeks as I was only traveling locally but decided to swap the car as I was travelling down to Key West. This was inconvenient because I was staying in Naples and I had to make the trip of 30 miles to swap the car. When making the swap, the lady on the desk was quite dismissive and told me this was normal. I explained that I had been hiring from Dollar for over 12 years and never experienced this problem before. When I picked the first car up, the valeting was not up to your usual standard but I took it into a valeting garage to clean it myself. This is the first time I have had any problems with Dollar and it won't put me off hiring in the future. PS My replacement car was perfect. Thank You "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FORT MYERS, US - Reviewed by JOHN - 28 January 2019
" Once again, AutoEurope delivered a good service "
" Excellent service; good vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENSACOLA, US - Reviewed by LEONARD - 27 January 2019
" issue above "
" while this rental was fine a follow up dollar rental through you had a bad ending. very bad traffic delays prevented filling the fuel tank and I was charged 70 dollars. no doubt this was legal but it was a totally extortionate charge for fuel and I will not be using dollar again "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by GRAHAM - 27 January 2019
" N/a "
" N/a "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
HONOLULU, US - Reviewed by FREDY - 25 January 2019
" Printing the voucher was a bit of a pain and being harassed to purchase more insurance is never fun but otherwise it worked really well, thank you. "
" Pretty good just wish they had more shuttles and the wait time at counter was reduced. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by IAN - 24 January 2019
" All was good and well handled. I don;t get much opportunity to recommend! "
" All was good and well handled. I don;t get much opportunity to recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DAVID - 23 January 2019
" It is really important to collect a car quickly after a long flight and this did not happen "
" Very slow and inefficient service at collection counter "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by LEONARD - 18 January 2019
" No comments. "
" Very smooth, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by AIDAN - 18 January 2019
" . "
" Added premium roadside assistance to my bill without asking. Car wasn't particularly nice to drive and had a bad smell. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by COLIN - 14 January 2019
" Very easy to deal with,would definitely use again. "
" Very happy with my experience with Dollar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CLIVE - 11 January 2019
" Would give 10 if I get my fuel refund. "
" Car needed coolant after driving 200miles. Tyre pressure error when temperature dropped overnight. Charged for fuel (24.99) when car returned, tried to complain when I got home but keep getting error messages. Can you please help. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
RALEIGH, US - Reviewed by NEIL - 10 January 2019
" No problems to report "
" Excellent, no problems whatsoever and the vehicle was almost new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LAWRENCE - 09 January 2019
" Just a good deal, simple....try and keep it that way!!! "
" Great deal, excellent staff, no fuss pickup & drop off. Just stay competitive and I'll be back for more rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by THOMAS - 09 January 2019
" Was very happy with the young ladies who helped us at Tampa airport very professional. Would use them again "
" Car was excellent but had scratches on it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CHARLES - 08 January 2019
" very pleased with the car and service at check out and return were first class, I would not hesitate to use your company again, in fact I have already told my son to use your company. "
" first class all round, cant recommend your company too high, very nice experience all round. thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by KSENIA - 06 January 2019
" I got a good car for a good value. "
" At registration the staff pushed the optional insurance policy very aggressively. I even heard them shouting at some customers trying to sell the policy. When I came back home from holidays, I received a notification of a toll charge from Auto Europe. I received it after the deadline for payment, and because the deadline had already passed, Dollar Cars charged me $15 handling fee in addition to the (very small) toll charge. The handling fee is far too excessive and does not represent the real value of administration involved, and the fact that it was sent to me after the deadline makes me think that it was a deliberate tactics on the part of the company to make some extra revenue. The car was very good and exactly what I needed, the price was fair and the drop-off was very fast and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SAMI - 05 January 2019
" Good experience all around "
" Good experience but slow pick up from LAX airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by NIGEL - 05 January 2019
" As previously "
" Excellent all round service from collection to return, all staff very professional and helpful. When counter staff could not understand UK licence ,Manager quickly stepped in and was resolved immediately, very impressed with service and entire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GRAHAM - 05 January 2019
" Dirty battered car smelt of cigarettes "
" Car dirty and battered engine management light on and smelt of smoke. Drove well to be fair and did what it had to do. Counter staff nice, pick up staff ignorant, drop off staff nice. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DARREN - 04 January 2019
" Very satisfied "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by GEORGE - 04 January 2019
" Very happy with Auto Europe. Have used them for many years and always found them to be easy to deal with and provide excellent value for money. Their policy of free cancellations means I can book safe in the knowledge that if the price reduces, i can cancel and re book to save money, which is important for us on our 5 or 6 week vacation. "
" Very happy with the complete experience, from a trouble free collection to a hassle free drop off. Couldn't have been easier. In all cases the staff members were friendly and helpful, with no hard sell or miserable faces when we didn't purchase additional services. Very pleased indeed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by PETER - 02 January 2019
" Excellent booking process and all went according to plan. "
" good value and good service and no hard sell on extras "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PHILIP - 26 December 2018
" No issues "
" No issues "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by TYRONE - 26 December 2018
" You were supposed to be chasing this up for me & after a few emails then I had no more off you. "
" It's been a whole year since I used these. When I got there they asked for $300 dollar deposit cash. I was told I'd get cash back on drop off. On drop off they had no cash available so they said if recieve a cheque. Had 1 wrong name so sent it back as I was told I'd get correct cheque. 1 year on & still no refund. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by NEIL - 26 December 2018
" Autoeurope 10/10 Dollar 5/10 "
" Had zero choice of category of vehicle booked ...offered 1 SUV instead was too big for what we needed offered nothing else ..never seen dollar with so few cars available despite booking with them 15+ times "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by RICHARD - 18 December 2018
" Easy on line booking and choice of vehicles to hire. "
" Very happy with Dollar staff. Quick and easy car collection on arrival at Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 17 December 2018
" none "
" none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by JOCHEN - 15 December 2018
" Us all automatic cars "
" Car rental in US different from Europe. NO JOINT car inspection. Loads of dints on car.Upgrade given as chosen vehicle not available. Very challenging to find car rental Centre at SAN Francisco airport as 2 miles away. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by JOHN - 14 December 2018
" Easy to book online and a resonable price, good when it includes the insurance. We will book Dollar with you again in view that the problems were resolved satisfactorilly. "
" The first car was quite high mileage and had a problem with the steering we returned the car after a day, all the way to the airport and it was changed for different car same type. On driving off this one had a noisy back wheel bearing and we had to return again. It was changed for an upgrade and this car/van was fine. The staff were helpful but it cost us several hours of our holiday "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by ROGER - 11 December 2018
" I,ve used for the last 10 years and this would have been the worst condition that I have used. "
" The following morning after pickup I noticed minor damage to the front nearside and to the offside rear panel. After a long previous day I failed to check the vehicle on pickup. Surely the damage should have been picked on the previous hand over. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by TERESA - 11 December 2018
" Great experience from pick up to drop off would recommend "
" Great service from beginning to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FRANCIS - 11 December 2018
" Prices are very good l have used them for the last 4 years and never had a problem "
" As usual great service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 08 December 2018
" During my booking procedure I was very annoyed that the quote internet price increased massively in a couple of hours between deciding and actually paying. Would not hesitate using Dollar/ Thrifty again. "
" Although booked with Dollar I actually used Thrifty at car collection - they are apparently the same company. No problems with pick up although the counter staff as always tried to sell upgrade, more insurance and toll tickets. Not taken. At the pickup garage no standard cars were available so we were upgraded to full size at no charge. Car was brilliant had only 1000miles on the clock. Drop off was faultless. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by JEFFREY - 08 December 2018
" Easy to book. Prices are comparable with the most compettive available at Houston airport. I like the fact that the insurance coverage is clear on the agreement and sufficient for use of the car in Texas. All too often car hire in Houston through the car hire form direct results in additional costs for insrance. "
" Overall good. Don't like that they try and sell you extra insurance cover for "Roadside Assitance". My view is that it's their car and I should not have to pay anything if it breaks down - my view is the merchantable quality test should be that the car should be running..... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PHILIP - 06 December 2018
" Best value "
" As usual car size wanted not available do told to take next size up, no extra charge and that's ok. Waited an hour to return car. No staff available due to illness and 1 person covering 2 hotels. Could have used drop box but wanted receipt. Dollar need to have contingency for staff sickness situations, this wasn't acceptable but overall Dollar good value and good staff "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOSEPH - 05 December 2018
" Excellent service and and excellent rate for the vehicle. I will use auto Europe again "
" Speedy service. No hassle. Upgraded to a bigger car free. Minor delay as I prepaid fuel on pickup. As it was a bigger car they wanted more for the fuel. But the agent waived the charge for my inconvenience and slight delay. Overall very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 05 December 2018
" very good "
" very good srvice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN - 04 December 2018
" Smooth and efficient. Pleased their was NO pressure to take our additional options at the arrival desk. "
" Only 1 issue. No screen wash Water in the reservoir. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DEREK - 03 December 2018
" Other than the comments above everything was fine with autoeurope "
" There seemed to some issues with what extras were included in our booking form. They wanted us to buy extra insurance or check. With autoeurope as they weren't covering everything that was mentioned as included "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by WILLIAM - 03 December 2018
" Easy booking process, clear documentation, plus liked the cancellation guarantee and the ability to rebook when a better deal was available. "
" Straightforward process, and was upgraded to a better class of car when no cars of my own car group were available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ALAN - 03 December 2018
" Couldn't have been better "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MELVIN - 02 December 2018
" Good service "
" Quick and friendly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by VIJAY - 02 December 2018
" No comment "
" Was not happy due the fact I dot a defective vehicle at first and had to drive back to collect another car. Wasted 1.5 hours in doing so and missed an appointment as a result. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by CHRISTOPHER - 01 December 2018
" Ok, but feel ripped off about paying $70 for dropping the car off 1 hour late. "
" I was an hour late to drop add car and they charged me $70 extra. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FORT MYERS, US - Reviewed by STEPHEN - 30 November 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 29 November 2018
" Due to almost an hour delay in trying to sort out the car, this meant our onward journey to our hotel was in darkness and at rush hour. Driving after almost 16 hours without sleep made the start of our holiday stressful as it was without the additional stress of the experience with Dollar!! "
" On arrival at Sanford Orlando airport we decided to ask if we could up-grade from the intermediate size car to a seven seater. They quoted us $60 a day = $800 for our two week stay which converts to almost £630 on top of the £265 we had already paid to you. We could have booked directly with you for £405 which tells me Dollar were trying to cheating us out of almost £490!! We accepted the car we had booked however, when we went out to said car instead of it being a vehicle capable of seating 5 adults with 2 large and 3 small pieces of luggage, we had been given a Kia Soul! a type of disability car with a boot so small it would only take 1 piece of luggage and a handbag! There was no way we could have fitted into this vehicle and it was certainly not what I had booked!! When I returned to the desk the assistant said she had nothing else to offer except the rip off 7 seater. When I took out my phone to call you to sort it the manager suddenly appeared and offered us a 'free' upgrade to an intermediate which was surprising as this it what I had paid for through you! I have visited Florida on at least 14 times over the past 25 years and the only time I have had problems with the car hire has been with Dollar who I believe deliberately try to con tourists! I say this because when we checked in before the car problem, the same check in girl told me I needed to add recovery assistance at $14 per day, stating that if we broke down recovery costs started at $500!! Luckily I rejected this and when I returned to complain that the Kia Soul was inadequate I checked my policy from you and the recovery was included! Again Dollar trying to con tourists! I have previously used Alamo who have usually delivered the correct size car I have booked and dont try to rip off tourists, the only reason I went with Dollar is because it was what you ordered and it is closer to the terminal building at Sanford "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by ROBERT - 29 November 2018
" One way drop off fee expensive and refilling charge! "
" Drop off bay for dollar was not well sign posted and very congested. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DAVID - 28 November 2018
" Great prices and easy to book "
" Car had a lot of minor damage (all noted) and accepted. Not challenged by staff on check out or return. Charge for Easypay for tolls was high and the procedure somewhat confusing - even now not sure it worked. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by DAVID - 27 November 2018
" Trouble free, quick and efficient service. Happy with the whole experience. "
" Very good service from Dollar, both on pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by SIMON - 27 November 2018
" Used you before and no issues but I now need help in resolving this issue and this will be the true test of your service "
" Oil warning light came on, called the breakdown service, no Dollar sites near me, said get the oil changed which I did and then hassle getting a refund from Dollar when car returned. Was promised a call Monday and no call yet. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ROBERT - 24 November 2018
" Best price-service-relation ever! "
" Dollar must implement more busses to and from LAX in order to get all passengers moving fast. Additionally, basic economy vehicles should also include more Nissan Versas & Hyundai Elantra cars. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARK - 23 November 2018
" Cheap, so you get what you pay for! "
" While the speed of service, value and staff were excellent, the car was unfortunately not the cleanest we have hire. The inside front and rear screen were filth, covered in a film of grease which I had to clean with soap when we reached our destination. The washer bottle was also empty and there were several empty plastic bottles under the seats, with to my benefit, a reasonable quantity of loose coins. Not the cleanest car we have hired! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LAS VEGAS, US - Reviewed by JOHN - 21 November 2018
" ALL VERY GOOD "
" START TO FINISH THIS WAS ALL VERY GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STEWART - 20 November 2018
" Dollar are a complete nightmare. Lesson learnt but not putting with autoeurope "
" Very hard sell at desk to buy extra roadsafe insurance. Did no several times but later discovered it was added anyway. Cost $179. First car cane up with a fault just outside rental area. Replaced but distracted is from looking at contact until taking car back. Discovered then the extra added. On return staff were very good and reduced the fee to $25 which was ok. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 19 November 2018
" Good standard of car. "
" Very quick friendly service both at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by CHRYS - 19 November 2018
" Efficient except for insurance details as mentioned above. "
" Someone ran into the back of my first rental car. Taking it back and obtaining new one went smoothly. However, I could never obtain the insurance details for the attending police officer, so his paperwork wasn't complete. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DANIEL - 18 November 2018
" We would recommend that in winter and late autumn months cars come equipped with a shovel, a scrapper and chains or tire socks, as we had to dig by hand and clean the car by hand to get ourselves back when we got caught in a freak snow storm. A 6hr drive became a 17hr drive and we couldn't get the car back till the next day. "
" Phoning them to let them know we was going to be late due to the freak snow storm that happened as we drove back all they could say is we have an error on the system we will sort out fines when you get the car back, made us panic over night as we struggled back in the snow. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 18 November 2018
" Long wait to be served. "
" Only 1 person on counter and had to wait over an hour to be served. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 18 November 2018
" The booking process with Auto Europe is very easy and you can easily see all the values for all the sizes of cars with each rental company. And the fact that all prices include full insurance coverage. "
" We didn't like the desk clerk trying to make us take out further insurance/breakdown cover when we already had it. Dollar also took a $250 deposit on our credit card even though we had pre-paid. The car windows were filthy and dangerous when driving at night/in the rain. Not enough staff at the collect garage/drop off point. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by PETER - 18 November 2018
" dollar and thrifty are not very good "
" only 2 cars to choose from, then had a tyre problem but they were not at all helpful about it "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FORT MYERS, US - Reviewed by PAUL - 15 November 2018
" See above "
" First vehicle broke down due to battery failure, service from call centre poor as took 20 minutes to actually speak to anyone, a call which cost £5. Managed to return car to airport got a newer vehicle and then one day into having it a warning light said tyre loss pressure, cost me $ 1.50 to get it pumped up. Have had many vehicles from Dollar over the last 10 years and this has been the worst experience to date "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SANFORD, US - Reviewed by LEE - 14 November 2018
" Very good price and complete insurance cover. "
" I like the fact that the rental includes all insurance damage waivers with no excess, where other rentals don't. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAUL - 13 November 2018
" Car was excellent "
" When picking up car my credit card would not swipe on their machine and there was no alternative to key in numbers or put pin in. We didn't have any other credit cards they would not accept mine. They said they can't take debit cards after about 10 min not knowing what to do we just gave them our debit card which I think they thought was credit and accepted it. This was stressful at time. Surely a major company should be able to have alternative methods of using credit cards. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 12 November 2018
" Ok "
" Car had damage to bodywork that I had to point out before taking the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
OAKLAND, US - Reviewed by WILLIAM - 11 November 2018
" AutoEurope is the best -- I have been using them for years "
" Everything was fine. The car had some traces of smoke taint from a prior renter, but this was not Dollar's fault -- I am sure they did their best to clean this up. This is the only reason I have not given the car a "10." "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 11 November 2018
" Thanks "
" Fairly simple process though cost of a full tank of fuel a little high. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 10 November 2018
" Happy "
" Very happy "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 10 November 2018
" Would. Not recommend Dollar car hire. To anyone I have 2 complaints. That i would like. You to deal with. If possible please "
" Very unhappy with an. Incident after drop off "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by TAREK - 08 November 2018
" For years I used to rent from Auto Europe when I go to the States, one of the best. "
" The counter man was not friendly, then I waited for about 35 min till I get my car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 07 November 2018
" a good experience wort considering for future hires "
" EXCELLENT - very easy at the desk and the car was 1st class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 07 November 2018
" Booking of vehicle was easy "
" Counter staff tried to get me to sign up to many extras I didn't want. Tried to get me to buy a toll pass claiming the tolls don't accept cash which was clearly wrong. Tried to get me to bring the car back empty instead of full even after saying I wasn't going to use it much while I was there. which would have cost me as I used less than half a tank of fuel. Only two available vehicles available on collection which didn't fit my cases but got a free upgrade which sorted that issue out. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by CHRISTIAAN - 06 November 2018
" Car was not what I had ordered, "
" Not the car I ordered, and was damaged and missing parts "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NEW YORK, US - Reviewed by SHARON - 04 November 2018
" very easy, and we got exactly what we booked. "
" Everything worked extremely well and efficiently. However returning the car with my elderly father, I was totally overwhelmed by the polite and courteous way the staff helped us get to our terminal building. Thank you your help it really made our trip! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by DIANN - 04 November 2018
" Always a good value for money and excellent service! "
" The staff was really friendly and dealt with us quickly. They even made fresh coffee for us as the flight had been so long! Upon returning the car, the lady was efficient and very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 04 November 2018
" very happy with booking "
" very happy with booking "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JAMES - 04 November 2018
" None "
" The counter staff was rude and his English was very bad. The additional charges for an driver didn't match what was advertised. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FORT MYERS, US - Reviewed by NIGEL - 04 November 2018
" Very efficient "
" V friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHARLOTTE, US - Reviewed by IAN - 03 November 2018
" booking process and rental company experience went without hassle. "
" Car had to be exchanged midway through rental period due to mechanical/electrical fault. Was not a problem but meant that we had to take time out to drive to a convenient location for exchange "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by PETER - 01 November 2018
" Too much traffic "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STEPHEN - 31 October 2018
" poor service and exploiting tired customers at Las vegas airport. I have had same experience with other companies in this airport. Auto Europe should send secret shopper to see how customers are being treated. "
" Paid for compact only given choice of small cars 4 in all couldn't be bothered to complain as after a 10 hr flight and over half an hour with desk attendant trying to sell ad ons which most of what we had already paid for! just wanted to go. sad to say felt ripped off "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by ROBERT - 29 October 2018
" All right "
" The female shuttle bus driver on October 26th doing her morning shift was very nice! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by SATVINDER - 29 October 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by TIMOTHY - 29 October 2018
" Have been using Auto Europe for a while now, and have been extremely happy with everything they provide. The website and documents are very clear and the pricing is very fair. What's not to like? "
" Service agent at check-in could have been a bit more helpful (felt he was trying to sell add-ons unnecessarily) but otherwise the experience was excellent. The car itself was first rate. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TULSA, US - Reviewed by JOHN - 28 October 2018
" Arrived last week in Tulsa USA at 11:30pm to find 8 of the 10 car hire desks shut down with the two open ones covering for the closed I had booked a Hyundai I30 lookalike on a full to full basis with dollar but it seemed to be not available. 45 minutes later got the keys for our car from Hertz a great looking red camaro convertible ! No one was able to find the boot release ok just drop the roof that was not an option as no one could find that either Whould we be ok with a Jeep then fine but the keys were missing along with my sense of humour How about a Nissan Sentra a real drop in quality can we get our luggage in it yes OK lets go take some photos of the scratches and we are on our way it's 01:30 The seatbelt has been jammed to fit an ex nfl linebacker or similar so back it goes to Hertz they can't un jam it either so we end up with a Toyota Yaris IA ??? Which is actually a rebadged Mazda 2 sedan and well equipped comfortable and great to drive so when the warning light low coolant came on and went out it was ignored but as I had to drop someone of at the airport I took it in and we all agreed to ignore it as is was probably a result in the drop in temperature from 90 to 55 Two days later we were back at the airport as the remote locking failed to function after the engine was stopped whilst still in drive "
" Arrived last week in Tulsa USA at 11:30pm to find 8 of the 10 car hire desks shut down with the two open ones covering for the closed I had booked a Hyundai I30 lookalike on a full to full basis with dollar but it seemed to be not available. 45 minutes later got the keys for our car from Hertz a great looking red camaro convertible ! No one was able to find the boot release ok just drop the roof that was not an option as no one could find that either Whould we be ok with a Jeep then fine but the keys were missing along with my sense of humour How about a Nissan Sentra a real drop in quality can we get our luggage in it yes OK lets go take some photos of the scratches and we are on our way it's 01:30 The seatbelt has been jammed to fit an ex nfl linebacker or similar so back it goes to Hertz they can't un jam it either so we end up with a Toyota Yaris IA ??? Which is actually a rebadged Mazda 2 sedan and well equipped comfortable and great to drive so when the warning light low coolant came on and went out it was ignored but as I had to drop someone of at the airport I took it in and we all agreed to ignore it as is was probably a result in the drop in temperature from 90 to 55 Two days later we were back at the airport as the remote locking failed to function after the engine was stopped whilst still in drive "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
WASHINGTON DC, US - Reviewed by MICHAEL - 27 October 2018
" We have rented dollar on a number of occasions over more than 20 years as well as renting from other us companies and have never experienced comments before. "
" very few available vehicles when accessed dollar at Dulles. Vehicle we took had loose armrest on passenger side and tyre pressure warning light flashed every few days requiring rear offside tyre pressure to be inflated occasionally. When we returned vehicle we were told it was not clean (a few leaves and dirt had accumulated over the 24 day rental) and we were told that we must pay a $25 cleaning charge that was only cancelled after protesting. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ATLANTA, US - Reviewed by GERARD - 27 October 2018
" As usual, the result was as it says on the packet! "
" The Pick up and drop off went smoothly and the car was suitable for our needs. We were also able to contact Dollar to rearrange the drop off time without any problem or penalty. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by EDWARD - 26 October 2018
" I had not rented from Dollar for several years. I went with Dollar as they were a good price from Auto Europe. Overall a very good experience this time around. "
" Everything went smoothly. Fast pickup (first in the queue, for once) without any up-sell. Car in good condition and good performance throughout rental period. Easy car rental return as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ANDREW - 24 October 2018
" easy to use and the cheapest on the web "
" very easy to use and they picked me up and dropped me off at the hotel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN GOODGER - 23 October 2018
" No "
" The car was lovely a Jeep Compass but it was so poor on petrol only doing 22 mpg it costs a lot of money to do the mileage we do "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 23 October 2018
" Going direct with the car rental company makes more sense and saves you money. "
" Great vehicle. It had only 14 miles on the clock from new. I paid an additional £75 to move from an SUV to the van. I found out minutes later that my daughter-in-law had also booked a SUV but were allowed to take an identical van with Sat Nav for no additional charge via Alamo. It looks like I overpaid by around £80 with auto Europe. I'd be better to shop around and go direct with the rental car companies rather than use auto europe in future. I'd have more money in my pocket if I'd used Alamo direct.. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MARK - 22 October 2018
" Great service will use again provided you are still competitve "
" Everything went very well and your prices were very reasonable, I also did not get the big sell at the dollar rental desk which was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by JAMES - 22 October 2018
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALAN - 20 October 2018
" Apart from the 'Toll pass' issue (they need to be honest about how much you're likely to be charged) the whole experience was positive. "
" Fast and efficient collection from Miami airport. However, the need for the counter staff to push the Toll pass to someone who doesn't require it, having explained where I was travelling to, and then they exaggerate the amount of tolls on my journey, is most unsavoury. I was told that I needed the $157 toll pass on a journey that actually cost me around $20 in toll fees for my two weeks stay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by MATTHEW - 20 October 2018
" not great "
" Car radio kept changing on it own. the boot had something spilt in it. so made our luggage sticking and the whole car stunk. we had to drive with the windows open. and full of tiny bugs. plus beer bottles "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SANFORD, US - Reviewed by RORY - 19 October 2018
" All good "
" No problems at all, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 18 October 2018
" From start to finish the whole process was quick, easy and stress free! "
" Excellent and efficient service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 18 October 2018
" Drove 1750 miles successfully around New England . Comfortable ( Nissan Pathfinder) but got charged 12 dollars a day for toll fees that would have cost us no more than 20 dollars overall.! "
" Car had 35 thousand miles on clock and had rear wheel rumble/knocking. Not particularly clean inside when picked up. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DANIEL - 17 October 2018
" this is the 2nd time we have used auto Europe to book and found their offers great "
" dollar were amazing. great customer service. the spec of the car was fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by TREVOR - 17 October 2018
" See above "
" Dont' do surveys they are an intruding nuisance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by MICHAEL - 17 October 2018
" Smooth and efficient service - enabling cost comparisons and clear conditions "
" Efficient service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AKRON, US - Reviewed by GERARD - 16 October 2018
" As, usual, our overall experience with Autoeurope was excellent. "
" The car provided wasn't what we expected. It was an ugly hatchback as they didn't have any same class sedans available or so they claimed, however the car itself was very comfortable on long journeys and had some good media features, so we were satisfied with it in the end, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by ANDREW - 16 October 2018
" VERY GOOD SERVICE "
" Very efficient service no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICKY - 15 October 2018
" as per the above notes all good will be using you next year. "
" Really brilliant service. No problems with any thing. We are glad that we were offered the upgrade deal when booking for the same price as a compact. The car was brilliant will be using you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 15 October 2018
" No problem using Auto Europe although prices change from date of rental and could be obtained cheaper nearer pick up time. "
" Poor instructions on picking up car resulting in me returning car at end of hire period with a near tank full of fuel when I should have handed back car with an empty tank. No instructions on how to leave pick up area other than to follow signs to I95 (we were on our way to the Orlando area) which involved using the toll road for a couple of miles (likewise on return due to very poor signage on Miami roads). Must query if rental companies have arrangements with toll operators to levy toll only for rental cars exiting/entering the car rental areas otherwise most UK and overerseas renters are likely to be penalised. Altogether a very unsavoury experience and unlikely to use dollar again. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MICHAEL - 14 October 2018
" Auto Europe are very good and would recommend to others. But , please , don't keep varying prices . "
" After arriving at the Dollar desk after being ' up ' for about 16 hours , we presented our voucher and explained we have FULL-SIZED car ordered with ALL insurances and excesses pre-paid ( we had already registered with them for a speedy transaction ) . The man continued to not be able to find my license details although I had given him my license to him ! He was tapping on his screen and then said " that would be an extra $160 " and I said " No , it's ALL paid for " so he did more screen-tapping only to tell us "that's $160 extra "??? I said " NO " at which point he called over a lady , and she got the extra cancelled . We were fed-up at that time and wanted to get away . He found us a car but couldn't find the keys !!! Eventually he did . So we went to the assigned car, thinking it was an Impala as he alluded only to find it was a Malibu . We went back to ask if this was the correct car as we thought we were getting an Impala at this , the ' Boss ' came out and wanted us to pay $5 per day to upgrade and to pay for a tank of fuel.We were absolutely shattered by this time so just went with what we were given although it wasn't what we had ordered or paid for as I later found out the Malibu is a MID-SIZED car with a 1500 engine !!! Feel let down by Dollar and feel they are a big rip-off company .When anyone spends that much time traveling ,they DO NOT need to be pestered into spending more money and time in their company . NEVER AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by WILLIAM - 13 October 2018
" I have given yourself a 4 review for this reason after reading a review on dollar one of your customers wrote that you put an e mail out to that customer about dollar warning to watch out for them trying to get you to sign up for extra insurance "
" Dollar counter staff underhandedly got me to sign a form which included extra insurance which I did not need or require to which when asked about extra cover I told them I already have enough insurance cover and don't require anymore and for this blatant fraud and the attitude and arrogance of the counter staff when I handed back the car I will never hire from them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 12 October 2018
" . "
" Slow at seeing people at pick up. And there not alot of signs to drop off point. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by STEPHEN - 12 October 2018
" good customer sevice up to now "
" was kept waiting aprox 40 minuites when iwas finally seen the guy at reception was very rude on my voucher it states that iwas fully covered forbreakdown cover he said that iwas not covered and tryed to sell me thier breakdown cover which i refused to sign he told me if ibrokedown that i would be charged by dollar. ireplied to this by saying on my voucher iwas covered for everything his reply was it was not onhis paperwork so iasked himto look at myvoucher he refused to look and told me if anything happened i would be charged irefused to sign for the breakdown cover .then he produced another bill for fuel onmy agreement it clearly stated full to full he again said that myvoucher did not matter andthat iwould have to pay for the gas and bring back empty. by this time i was getting very stressed as we had been kept waiting for so long we had our mother with us who is 91 so ijust agreed to pay for gas upfront so i signed for the gas. then he said iwas good to go ireplied that i had payed for gps he then again replyed that i hadnot payed for gps then he looked again and replyied i dont think we have any just hang on miniute then he spoke to one of his collegeges and herd him say that the gps was not charged then he went off again when he came back he gave me a gps and directed us towher to pick up our car we got to pick up area and was again to stand to one side the car would be here shortly we then was kept waiting a further 50 miniutes then when we finaly got in the car the stand for gps was missing so my wife had to run back up to the dollar desk they gave her thestand then finaly got on our way appox 2 hours from ariving at the dollar reception to actually driving the car. this is after a10 hour flight. this was not the end of our ordeal half way to our destination the gps run out of charge the charger did not work so we luckily got directions to our destination. i tryed to charge the gps in the mains but it still would not charge so we had to manage on our own. since comming home i have got unknown charges from dollar on my credt card . whitch auto europe are investigating .our experience with dollar was a nightmare... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOSEPH - 11 October 2018
" No complaints . "
" Apart from a 15 minute delay at the counter everything was okay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NADIA - 10 October 2018
" I would recommend that the drop off and pick up address is provided upon booking. I also had to ask the staff a lot of questions when picking up the car in terms of what gas to use and would've liked it if someone walked us through to the car park and explained a few features of the car. Overall, it was a good experience and i would use dollar again "
" I was extremely expressed with dollar considering i'd never rented a car before. The pick up from LAX airport was extremely quick. There were a lot of shuttles passing through but the dollar shuttle was easy enough to spot. It took no time to provide my details and was then told to choose any car in the lot that was similar in size to that originally booked (medium SUV). I was disappointed that there were no RAV4's in the lot as this is what I requested in the booking and there were only 3 cars to choose from. Otherwise, the SUV we went for looked great, albeit a bit sluggish but comfortable for the 10 days of driving. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 10 October 2018
" nice car no prolems at all "
" very polite staff pick went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by TERENCE - 09 October 2018
" Excellent price and great service. "
" Good car and very easy experience to hire it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by KEVIN - 09 October 2018
" If the price is right I will use them again but make sure I ask more questions we had been on the go since early morning and it was raining heavy had a 3 hour journey in front of use so just wanted to go. "
" They did not explain what we were being charged for, told us where to find our car to find out there wasn't one there had to stand for 30 minutes in the rain waiting for them to find one. Which I think was smaller as the fuel price we had been charged reduced, but they did not reduce the price of what we had been charged for the original car. Tried to sell us toll passes at a $120 dollars a week even though we knew we would only really hit tolls in New York we didn't take it. The car we received was new, not totally clean but fine, did not have any information in it though what kind of fuel we should use!! I had to spend 10 minutes searching the instruction booklet. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by LEE - 09 October 2018
" Nothing went wrong - all fine. "
" I usually book a car from Dollar when flying into LAX - I particularly like the ability to choose the car from the booked range/category in the parking lot, rather than be told I am driving X or Y model and just given the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREW - 07 October 2018
" Autoeurope was excellent, good price, insurance included and very efficient. "
" The booking process was excellent really easy. When we arrived the lady at the counter was friendly but I don't think she looks at things from a customer's perspective. She forgets that she does the job daily but for us we've had a long flight, it was dark and although we've rented loads of cars in the past, the process was very different as we had to choose a car rather than be allocated one. The man on the exit gate was very surly. Considering it was dark nobody showed us how the car is operated. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by STEPHEN - 06 October 2018
" Never had any issues with Auto Europe always let you know what is and isn't covered, very transparent , very competitive pricing, will continue to use you in future. "
" When we went down to choose are car after booking it 4 months in advance there were no convertables at all so they had to get one from elsewhere? but only had to wait 20 mins, when it did arrive it looked like it had just been returned the inside was pretty grubby finger marks on all the mirrors etc, other than that no probs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by JASON - 06 October 2018
" Auto Europe always seem to have the best prices will use again "
" No line at counter still seems to take forever as they try to sell u insurance you don't need nothing new absolute joke in garage as we arrive to join a line of at least 50 people and no cars at all told it could take up to 2 hours for a car probably will avoid dollar in future as all the other rental companies had plenty of cars cheapest not always the way to go especially after a long flight "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by NEIL - 05 October 2018
" no issues "
" very slow service on arrival. did not mention car was a flexifuel vehicle. tried to sell sat nav despite the fact we had already prepaid for the same. sat nav holder was broken when we tried to use it "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MALCOLM - 04 October 2018
" The number plate recognition system did not work with us - both inward and outward-had to use the intercom to enter/exit. "
" quite good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by THOMAS - 04 October 2018
" Overall was excellent "
" Great efficient service. No problems at all and you get a choice of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ADRIAN - 03 October 2018
" Smooth pick up from airport to Dollar collection point, choice of cars and a free upgrade, couldn't be simpler and a good price, recommended. "
" Smooth pick up from airport to Dollar collection point, choice of cars and a free upgrade, couldn't be simpler and a good price, recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PETER - 02 October 2018
" Good value and easy booking process. No issues encountered. "
" Smooth [rocesses. Easy collection and return. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JOSE, US - Reviewed by PAUL - 01 October 2018
" Very efficient and straightforward throughout. "
" Excellent service throughout, although there was only one car to choose from in our class on arrival. Thankfully the car was very good!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DEREK - 29 September 2018
" good service "
" good service car could have been a little better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MEMPHIS, US - Reviewed by DIAMOND - 29 September 2018
" The great advantage over the competition is that Auto Europe offer breakdown service. In my case that was a real plus aas I called the dollar breakdown service and was served cost free. "
" Great service. Staff friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ALAN - 28 September 2018
" No comment "
" I am a Dollar Express member but my car is never ready when I arrive and I have to go through the entire booking process "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by ROGER - 26 September 2018
" Have used the company before and have always been pleased, website is easy to use and the price was very competative. It would be useful if the cost for using an EZTAG was clearly detailed on the car rental company's information. "
" Car was very good however their pricing for a pass for the toll roads was very expensive compared to when I used Alamo last year. A fixed rate of $12 a day regardless of whether you used the toll roads or not for the complete hire period compared to a charge of days per actual use last year, therefore did not use. Staff at car rental counter and on leaving the garage were very abrupt, perhaps it had been a long day!!!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALISTER - 25 September 2018
" Excellent service and price "
" Everything from booking car to pick up and drop off car went like clockwork, excellent price and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by JAMES - 24 September 2018
" Apart from 64 dollar charge everything was first class "
" Disappointed charged 64 dollars for being 5 minutes late returning car don't know why no one about when we arrived. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by GARY - 23 September 2018
" Good service "
" Good service. But confusing collecting car as theirs an office upstairs but you pay at desk downstairs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLUMBUS OH, US - Reviewed by CLIVE - 22 September 2018
" Simple booking, "
" Not enough staff working as no handover of vehicle done and no explanation as to the controls, "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MATTHEW - 21 September 2018
" Easy to book, great prices "
" Fast efficient friendly service, also the fact we had no hard sell to upgrade was refreshing "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by HARRISON - 21 September 2018
" All good, very easy and simple process. Would certainly book through you again. "
" Generally all was good. However, unknown to me when I left Dollar they had over charged me for being an under aged driver. Being 62 yrs young that might have been seen as a compliment???? Fortunately this was brought to my attention by the chap who was checking the return of the car. It was easily sorted out at the time. However, had he not spotted this over charge the outcome may have been a little more complicated having to get it sorted out back home in the UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by MICHAEL - 18 September 2018
" Always happy with value, choice and vehicle availability "
" No problems except there was no one at drop off [early morning] "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PHILIP - 17 September 2018
" Easy to book. Good value. "
" Easy pick up. Excellent vehicle that ran well with no issues. Once again Dollar tried to charge me for items I did not request (around $100). Fortunately I noticed this and requested a refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MELVIN - 16 September 2018
" Auto Europe covered all insurance with the original hire cost so no hassle being badgered in America Will definitely use them again "
" Everything went fine, no hassle trying to be sold things I didn't need basically because auto Europe had supplied all the required insurance in the hire cost "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by JOSEPH - 16 September 2018
" Have used Auto Europe many times without any trouble and will continue to do so as long as prices remain competitive "
" Have used them many times and will continue to do so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by NATALIE - 12 September 2018
" Na "
" The pick up experience was awful and we were there over an hour, the said out credit card was declined when we rang our provider they said it wasn't and could it be a faulty machine or card so use my husbands which they said they couldn't, we had prepaid so I said to cancel all the extras they said they said they couldn't but then said we could go, I was emailed twice while away requesting I phone them even though they had my number; I didn't pick the emails up u till nearer the end of the holiday We set off early to drop the car off expecting a delay which was correct as we had to go into the desk I still do not know what happened but I won't be using dollar again "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 4
KAHULUI, US - Reviewed by CONSTANTIN - 11 September 2018
" Very nice. "
" Minim time lost "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HONOLULU, US - Reviewed by PETER - 10 September 2018
" used several times in US and found to be good in covering Insurance and extras as part of original payment "
" Had pre-booked the vehicle for the time stated and arrived to find that everybody was waiting for vehicles to be returned and valeted before they could be given out. Waited for over an hour whilst more and more customers queued and were left waiting for car returns by others "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by DEREK - 10 September 2018
" overall good service "
" fast and efficient service, only complaint is that there was no air freshener in the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALT LAKE CITY, US - Reviewed by HELEN - 07 September 2018
" No experience "
" Experience was very positive. Car really good. The only issue was the time i waited to collect the car. The GPS i booked also did not work and on return this was dealt with promptly and professionally. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by ROBERT - 05 September 2018
" Not the best dollar experience.. "
" The wheel cams of the car I was issued with whilst driving and taking a corner... The staff I spoke to didn't seem to be very sympathetic and just provided cursey responses .... Since googling I have found that it is a known issue with the car I was issued with .. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MIAMI, US - Reviewed by STEVE - 04 September 2018
" All staff very friendly. Found it confusing to find dollar pick up at Miami international airport until I was told dollar and thrifty are the 'same' company. Would have been helpful to know this option to pick up. Minor whinge overall very satisfied. "
" Unfortunately I was involved in a non fault accident. I emailed customer services to ask what to do. The response was it had nothing to do with customer services! No further contact details given. I ended up calling into a dollar rental shop to ask for assistanc. Could have done without that hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TONY - 04 September 2018
" Expensive to add other drive,car was fine "
" Booked fast pick up did not work,had full insurance told me i didn't tried to sell me more "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARK - 04 September 2018
" All good "
" A very good service good value. Easy process. Nice car provided and no issues while on hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SHELLEY - 04 September 2018
" As above "
" Couldn't fault it. Is our second time using Dollar and has been great both times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by KIM LEO - 03 September 2018
" HAPPY - GOT A DECENT CAR AT A GOOD PRICE AND A RELATIVELY STRAIGHT FORWARD BOOKING PROCESS "
" THE DOLLAR ONLINE BOOKING CONFIRMATION THAT IS DESIGNED TO SAVE TIME AT THE COUNTER COULD BE BETTER (IE AS GOOD AS ALAMO) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by PHILIP - 03 September 2018
" see above "
" there was a problem with the gearbox as it "klonked" in both forward and reversere at low speed. wheel wobble at around 70. brakes faded badly on s trip back from mount Charleston. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by NEIL - 03 September 2018
" Would not use Dollar again "
" Car seats were dirty, got GPS as part of the package but the charging lead didn't work and the unit kept malfunctioning, on collection and drop off they tried to charge for full tank of fuel despite me stating twice that I wanted to return it full. Had to visit counter after drop off to get the charge removed. Staff at LAX rude and unhelpful "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CHICAGO, US - Reviewed by LEI - 02 September 2018
" Very convenient. "
" check in and out very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICIA - 02 September 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by GILLIAN - 31 August 2018
" Overall good experience "
" Desk clerk not particularly friendly. Slight wait for car only about 10 mins "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KIRSTY - 27 August 2018
" Disgraceful service from Dollar "
" On arrival I was told they would not rent me a car. Staff very unhelpful, thankfully off site staff were able to help. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DALLAS, US - Reviewed by DAVID - 24 August 2018
" Think I have incurred toll charges. The admin charge far outweighs the effort in collecting from customer. Toll pay machine should be part of price "
" Fine. Was subject to cross sell pressure. Petrol policy is lose lose for customer "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by GRAHAME - 21 August 2018
" It does get said that if something seems to good to be true, it probably is. NOT where Auto Europe are concerned. The process was quick and easy and the price was right with extras INCUDED. No hidden extras. Well done Auto Europe and thank you. "
" I have rented vehicles many times over several years from Dollar at Orlando International Airport. This time, the booking in procedure went well. However, on arrival in the Dollar pick up area the cars available were all in very poor condition. Bradly damaged bodywork and it seemed several had not been through the valet process following their return by the previous customer. I chose the best car available, proceeded to the exit and complained to the Dollar employee at the barrier. She apologised and offered me an upgrade. I accepted. Although in better condition, these cars were still not of the standard I have come to expect from Dollar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LAS VEGAS, US - Reviewed by DAVID - 13 August 2018
" Would definitely recommend and use again. "
" The whole experience ran smoothly, staff polite, vehicle great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 06 August 2018
" Great value package with full to to full and all insurance covered off "
" Quick and easy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by LAKHBIR - 06 August 2018
" All good "
" All ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by TIM - 06 August 2018
" No information was provided in advance regarding the cost of the toll tag, neither on Auto Europe's website nor Dollar's. This is unacceptable considering the magnitude of that cost. "
" The car was of relatively poor specification for the price. In particular, the trunk was not as large as anticipated and the windshield wipers were poor at clearing heavy rain. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by HOWARD - 05 August 2018
" Very friendly staff and will find the best deal for you. "
" We had no problems from start to finish. We have used them before and will return again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 03 August 2018
" Booking was online and very clear. Shame about the car with Dollar. As always the customer looses out and nothing you can do ...correct!? "
" The vehicle had some front end damage on collection which too the operator over 1 hour to note and get cleared etc. The damage was minor and I would have thought already notated. This was an early morning collection and as a result of the time taken lost us so much time. Not happy at all. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by PHILIP - 03 August 2018
" I feel they are older model cars or basic cars "as in spec" level ...no built in sat nav..others we spoke to had this from other hire company's..no alloy wheels only wheel trims...( chance of loosing one and getting charged for it)... "
" Dollar staff were great and efficient, they changed our car quickly as the one given to us ( not the one requested though) didn't fit the cases in, as it was an older model than the one described by yourselves originally. However the new one given did the job. Only negative was there was no power for the sat nav to work from in the new car so very disappointed in that ( don't know if it had been disabled on purpose or not but there was no power to the power points either on the dash or in the centre console)...our sat nav worked here before departure from uk and still works here on arrival back to UK. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by ROBERT - 03 August 2018
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JAMES - 30 July 2018
" The navigation system was far too expensive and it caused more arguments in the car than anything else on the holiday due to it being a very poor system. "
" The hiring of the car was fine, however I was unable to view or book the navigation system until we arrived in the US at the Dollar Counter, then told that to hire for two weeks was $237.86. This was an incredible amount to charge, especially when having flown across the Atlantic with a family of 4 to be told this was not very good. I will be adding this comment to Trip Advisor as we found this ridiculous. If i had know the charges prior to arriving at the desk, i would have bought a nav system which would have been a cheaper and a better system. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SANFORD, US - Reviewed by SHAUN - 30 July 2018
" Auto Europe have been fine to deal with. "
" Not happy at all. After a long day with a long flight your heads buzzing from the tiredness, I'm given the car and the paperwork etc with it already loaded with a toll pass (you'll need it don't stop at tolls keep going shpeel) I hardly used it ! I also had you can bring it back empty this is what it will cost you I'm giving you this discount, I'm thinking that's not to bad comparing it with Uk prices and a bit easier. When I filled up myself found out it was about 25% dearer than leaving it empty and there are so many petrol stations you can easily fill up before you drop off the car it's untrue. Why can't they be honest and say it's easier but dearer then it's your choice. Had a Kia Soul nice drive but u would struggle to put a piece of hand luggage in the boot let alone a suitcase but we dropped the back seats, not what you expect from a so called midsize car. Had a slow puncture near the end of my holiday rang them from the hotel to come and repair it just swap the tyre I thought but no I had to wait around for a tow truck go with it and the car to the airport stand in a long queue explain what happened they made a call to verify everything and I picked up another car not what you want to do during your vacation when they could have just sent u another vehicle or a mobile tyre fitter. Feel conned by dollar I won't be using them again. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PETER - 19 July 2018
" W "
" W "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by SALLYANN - 16 July 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 10 July 2018
" Easy to access and use "
" The car provided was well specified and had no major problems. The worst issue was the hard sell for electronic tolls which we were told would be US$85 per week upfront. The inclusion of electronic tolls should be included as a prepayment but refunded if not used rather than trying to profit from 'toll fear'. I refused the option and managed to avoid tolls rather than pay the US$85 per week upfront. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by COLIN - 06 July 2018
" Auto Europe fine "
" Mostly ok but I was charged $39 for satellite radio, I can't recall what that is and it was not explained "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALWYN - 05 July 2018
" Having used Dollar in the last 20+ years, in the past a free upgrade was always offered showing their appreciation but that is no longer available , I could pay for it . "
" issues with the sunpass , not helpful , $7's a day is a rip off and when only going to Daytona it's not necessary. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DETROIT, US - Reviewed by JANET - 03 July 2018
" User freiendly "
" Easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JUSTIN - 02 July 2018
" Great staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SAMUEL - 01 July 2018
" Booking was easy as was pick up and drop off. I think the young driver fee is excessive but I understand this is the norm. "
" Overall good, was a brief concern that a car wasn't ready but was quickly resolved. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KAY - 01 July 2018
" Fantastic as always. "
" We always use auto-Europe as the prices are very clear with no surprises. We are dollar express members so can easily compare prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by NATHAN - 29 June 2018
" First time driving in America, only driven in England before but it was easy to sort out and the car was brilliant. Comfortable and easy to drive. "
" Very good service and easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BALDUR - 27 June 2018
" Excellent "
" Polite and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by TERENCE - 24 June 2018
" Efficient and good value for money. "
" Straight forward experience, only slight critcism is that the car wasn't ready at our requested pick up time. We had to wait a further 1 1/2 hours. The condition of the car, scratches etc. wasn't noted at the time of hire, but not at return neither so no real issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GARY - 23 June 2018
" Very Pleased "
" When dropping off the SUV very pleased with your memeber of staff Jean. We had to go though Florida turn pike toll which does not allow you to pay. I offered to pay when dropping off the SUV to be told that Dollar allow one toll so no payment needed this was a very pleasant surprise Thnak you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JACKSONVILLE FL, US - Reviewed by JUSTIN - 21 June 2018
" Disgusting experience and total lack of empathy or consideration to the customer. I would never recommend in fact quite the opposite I will tell everyone to never use your company again "
" We were refused at the counter as I didn't have a credit card in my name however I had a debit card which when I look at the debit card policy on the counter we had everything required to have the vechicle. What made the experience even worse was the rude,attitude we experienced I was flatly told after explaining that we had no means of getting to Miami without the vechicle. "it's not my problem" total disgusting customer experience i would never recommend your company and if I dint get a full refund I will seeking legal advise, The way I was treated was horrendous in fact hard to believe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by ERIC - 19 June 2018
" The total costs when booking on a comparison site or nothing like the costs involved when you get there for all the extras, a complete joke and very expensive "
" a terrible hire, also the most expensive ever in Florida, will just book transfer next time. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by SIMON - 17 June 2018
" Booking process was good "
" I felt the counter staff was too brief The car tself was not in the best state. Specifically the boot must have been broken so there was broken glass in the skin which rattled and came out on occasion. the replacement wasn't fitted properly and causedthe door open warning light to be on most of the time "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by IAN - 17 June 2018
" Very happy "
" Quick slick and no problems Interior of car was dirty but otherwise very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RAYMOND - 14 June 2018
" staff were quick to see you in a vehicle and on your waypolitley "
" efficent speedy service which is what you want after a 8 hr flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by STEPHEN - 14 June 2018
" A good car at a fair price. "
" The right car was waiting for me in good condition. No attempt was made to get me to pay for extras. The car ran well and the staff on return were efficient and effective. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANNE - 13 June 2018
" Auto Europe were great. Great deal, was pleased with that part. Dollar con you out of your money. "
" My only disappointment with Dollar was the fact I followed their rules of picking up a car with a full tank of fuel & returning it full. I followed instructions to provide a receipt as proof of returning the car with a full tank of fuel, asked the Dollar Tep to ensure the FPO charge was removed as I returned the car full. I was told she had done this & i'd have nothing to pay. My receipt was emailed to me with a charge of approx. $60 for fuel. I'm currently battling with Dollar for that refund. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MAUI, US - Reviewed by SCOTT - 12 June 2018
" Very good. Very happy "
" Car was dirty when picked up and had quite alot of scuffs. Wasn't a problem i have just never seen this before "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SANFORD, US - Reviewed by KARL - 10 June 2018
" Very happy. "
" Really pleased. Wasn't pressurised into buying extras which is a nice change "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEX - 29 May 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LORENZO - 23 May 2018
" lost time from holiday and money going back and forth with the car "
" my experience with dollar very poor from staff to condition of the car in all disgusting "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JOHN - 18 May 2018
" Excellent would recommend dollar "
" Very friendly staff at dollar desk at Orlando airport,car was Kia reo good on gas averaged about 40 miles mpg. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JAMES - 18 May 2018
" Dollar Autoeurope "
" where as the car was excellent the GPS system was so out dated we spent a lot of our time going in the wrong direction. On coming from the airport (JFK) to Ridgefield NJ it brought us through the centre of the city (NY). Then it took us 75 miles to Woodbury Common which in fact was 41 miles away. And sometimes it would speak and then again it wouldn't. A nightmare experience for a visitor. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 17 May 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALLAN - 17 May 2018
" No problem with Auto europe nice and easy transaction. Will recommend "
" Did not have correct car at time of pickup , they give me a medium size NISSEN AND SAID THAT I COULD DRIVE TO THE AIRPORT AND SEE IF THEY HAD ONE WHICH THEY DIDNT. Eventually left miami airport 2 HOURS after picking up the car in collins ave in a Hard top Mustang which was ok but NOT what I wanted so will Not USE DOLLAR AGAIN AND NO RECCOMENDATION FROM ME. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN DIEGO, US - Reviewed by GEOFFREY - 16 May 2018
" Very good service "
" We brought the vehicle back 5 days early without problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOUISVILLE, US - Reviewed by DAVID - 16 May 2018
" Excellent all round service , thanks "
" There was a slight confusion over a payment card but all sorted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 15 May 2018
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALM SPRINGS, US - Reviewed by JOHN - 15 May 2018
" Used Auto Europe often and never had a problem "
" It was dark when I picked up the car and impossible to inspect the car. The counter staff initially said to check for damages, then said it wouldn't matter as my agreement through Auto Europe covered me for any damages. In the daylight I could see that the from bumper was scraped and the driver's underside sill was badly scraped. Grateful for the cover provided through Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by MATTHEW - 14 May 2018
" The adding of additional charges, when not requested feels at the least bad practice to maximise sales by counter staff and will result in me looking at a different supplier next time. "
" An additional charge was added to my bill that I did not request and have been trying to get removed since I became aware of the charge. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NAPLES, US - Reviewed by GLYNIS - 13 May 2018
" I made a confirmed booking. Which was non existent. My credit card has been charged. I have contacted both Dollar and Auto Europe and no body has got back to me... heaven help someone when I get home ... "
" Turned up to collect my reservation to be told they had no cars available. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by DAVID - 13 May 2018
" Not too bad!! could have been better! "
" Had to change car on second day, 1st car not suitable but was given another car very easily. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by WILLIAM - 12 May 2018
" A pleasant experience "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 12 May 2018
" I would like a refund from Auto Europe for not being able to use the Sat Nav. "
" My reason for giving a low score is that as we set off from Orlando to Key Largo some miles down the road the Sat Nav failed. I paid for this, and when I got to Key West they would not refund me any money. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ROY - 12 May 2018
" A very efficient company,I would definitely use them again "
" Very easy for collect and drop off .good clean car ,fully recommend Dollar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DAVID - 10 May 2018
" The extra add ons really did not make this a cheap rental in the end . Gutted really as I did a lot of research and chose dollar over the others "
" The car I ordered was not ready therefore I was given another. Not a problem but the car had sat nav built in but I still got charged for the never lost kit that I didn't need. Also extra £50 to drop of at the airport which I could of got a cab cheaper. Bit unfair "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 10 May 2018
" I would really appreciate your feedback on this, PT "
" I hired from Orlando to drive to Savannah Georgia, I was due to return it 9 days later. The desk attendant explained there were 3 tolls en-route to the 1-95, and 3 back but these were charged automatically. I went through these tolls (2 x $2 and one at 75 cents) so a total of $9.50 for the return trip. I was also told it was far cheaper to bring the car back empty. Both of these comments proved to be misleading & costly. I was in fact charge $10 per day for the tolls even though I wasnt even in Orlando!! This is an overcharge of $80, then the fuel was charged at $56, I filled it in Georgia for $40 and I still had a third of a tank remaining, so an overcharge in my estimation of $30...making a total overcharge of $110. I am really not happy about this and would like you to consider rectifying this please, "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 10 May 2018
" Completely problem free- no pressure for extras whatsoever "
" Excellent counter and return service- quick and easy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ROY - 09 May 2018
" I do almost always use yourselves for car rental "
" Was sold highway tolls I did not require its a problem when you arrive tired after long flight you don't always get whats being sold to you , but in fairness I did get a credit on my return after speaking to customer service "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JAMES - 09 May 2018
" Easy booking and good choice of rental companies. "
" Counter Staff very pushy trying to sell breakdown insurance for car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by HOWARD - 09 May 2018
" overall a very efficient experience with no great delays and good customer service. The car showed signs of usage and, but mechanically no problems. "
" Good all round experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CRAIG - 08 May 2018
" Always used Autoeurope and had no problems but Dollar are trying to make extra money from their customers and causing to many problems. "
" Upon picking up the vehicle I was charged taxes even though there should not have been any as the vehicle was pre paid by Autoeurope. Also told it was cheaper to pre pay for fuel and not offered full to full. Turns out prepay is around $17 more expensive. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTIN - 08 May 2018
" ? "
" I DO NOT OWN A CREDIT CARD AND HAD TO LEAVE A 200 DOLLAR DEPOSIT EATING INTO OUR FUNDS FOR THE HOLIDAY SO NOT A GOOD START I GOT OUT TO THE CAR PARK TO FIND ONLY 1 CAR AVAILABLE NOT THE CAR I WANTED BROUGHT CAR BACK TO FIND A QUE OF PEOPLE 25 STRONG AND ONLY 4 PEOPLE AT DESKS THIS DID IMPROVE BUT STILL TOOK A VERY LONG TIME THEN I TRIED TO GET MY DEPOSIT BACK AND DOLLAR WANTED TO CHARGE ME $80 FOR FUEL EVEN THOUGHT I HAD BROUGHT THE CAR BACK WITH A FULL TANK THE GUY IN THE CAR PARK HAD NOT WRITTEN DOWN FULL FUEL SO THE OFFICE STAFF TRIED TO CHARGE ME SO IT WAS DOWN TO ME TO GO AND SEEK OUT THIS PERSON AND GET HIM TO UPDATE THE HANDWRITTEN PAPERWORK THEM COME BACK AND PUSH IN TO THE FRONT TO FIND NO AVAILABLE PEOPLE TO SORT IT OUT IT TOOK NEARLY AN HOUR IN TOTAL VERY POOR INDEED WOULD NOT RECOMMEND AT ALL "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ALAN - 05 May 2018
" See comments above "
" I am a dollar express member but the dollar computer system does not recognise express members via pre paid vouchers. Very annoying. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by STEPHANIE - 05 May 2018
" Auto Europe service is excellent and website very user friendly "
" Experience was ok overall, car wasn't perfect and had a few scratches. Staff was friendly and helpful except for the annoying upsell (which I rejected) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KAHULUI, US - Reviewed by STEPHANIE - 05 May 2018
" Auto Europe service and ease of use is fantastic. Would recommend any time "
" Car was full of dings and scratches and not as nice or new as the car I rented for same price from Dollar on Big Island, HI. Got a big upsell and felt intimidated at the counter for prepayment of gas (which I rejected) and how i'd need to show a receipt otherwise be charged a hefty fee etc - but when returning the car they didn't even care to see the receipt. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ERIC - 04 May 2018
" Auto Europe first choice all the time "
" Always use auto Europe. Always use dollar. Condition of car not up to usual started. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by JEFFREY - 04 May 2018
" This was an easier way to book a car in the USA. With all necessary insurances included it stops a lot of arguing at the rental counter. "
" In spite of the comprehensive package that you provide, they still try and sell extra insurance on top. they want you to cover roadside assistance - so if their car breaks down you have to pay to get it towed....unbelieveable! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RODNEY - 03 May 2018
" Already a family and friends favourite. All round positive. "
" Good, positive reception. Did not try any hard sell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 03 May 2018
" 1st time user of Auto Europe Found it easy to use - thorough and excellent value Will definitely use again "
" Steve at check in desk couldn't be more friendly or helpful Brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RODNEY - 02 May 2018
" Good, simple, all inclusive deal, which simplified my rental in USA. I use Auto Europe every time. "
" Good quick reception. Permitted to use own SunPass device for Toll Roads and not charged for theirs. I did a lot of touring over 6 weeks and the car performed well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STUART - 02 May 2018
" Bought this rental through top cash back and then was told it was not a valid transaction for cashback. Feel let down by Autoeurope and will reconsider using again as I felt that was disingenuous. "
" Pick up and drop off very efficient. Tried to sell roadside assistance even though voucher stated that this was included. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by MICHAEL - 30 April 2018
" Just the normal scare mongering sales pitch for extra insurance and pre paid tolls plus the possible extra dishonesty of the sales staff "
" The lady who served us first tried to sell us extra insurance which she said we needed. When I rejected that she went through the rest of the process and when she got to the end said "So there's just the local tax" and showed me $47.11 on screen. When I made a reasoned protest she turned to the other lady and said " Have you ever seen anything like this' followed by 'I'll just refund it". The conversation appeared contrived. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by BRYAN - 30 April 2018
" Have used Auto Europe on many occasions and have always had very good service and will continue to use them in the future. "
" Was kept waiting at the counter (no agent available) at the pick up hotel. Only one vehicle available which was very dirty inside and outside. Had the same trouble with Dollar before at this location. Fuel tank was less than half full. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
SANFORD, US - Reviewed by THOMAS - 30 April 2018
" In the main it worked well and it's likely that I will use Auto Europe again. "
" Very slow check in with only two people working and the same for the drop off. No procedure for drop off other than shouting from the long slow queue. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 29 April 2018
" Faultless "
" Faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CAROLYN - 28 April 2018
" Completely hassle free experience from beginning to end. "
" Liked that I could choose my car from the row. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 27 April 2018
" Excellent. "
" Excellent company and I would recommend it to anyone. I have hired from them in Florida for years and never had a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GERALD - 27 April 2018
" 9 times out of 10 I use Auto-Europe for holiday car-hire abroad. A-E is always my first choice: easy-to-use web-site; straightforward explanations of conditions and contract; nearly always cheapest for the same hiring. The reason I would not recommend is that I just don't recommend at all anyway. "
" Used before and would use again. Dollar is one of a number of hire companies offering a good standard service in the USA....Thrifty, Budget, Alamo etc but NOT Hertz, and especially not Hertz elsewhere in the world! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SANFORD, US - Reviewed by JOHN - 27 April 2018
" Dollar should have provided a newer car. "
" Disappointed by old model car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by PETER - 26 April 2018
" See 3 above "
" Upon arrival I was told I am on a 'do not rent' list. It took me over 20 minutes to contact someone in Dollar who could not explain why that should be and only reluctantly agreed to renting me a vehicle. I have had many vehicles from Dollar and nothing like this before "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 05 July 2015
" your inclusive insurance of w/screen..tyres..underside of body was not accepted by the dollor rep without the additional purchase of their "road safe" cover!! dollor's car stock has declined in quality and are becoming very long in the tooth since hertz took them over,i suggest hertz use dollor as a dumping ground for their worn out cars! "
" since dollor's take over by hertz, their stock of vehicles has declined in choice and quality,at sandford for the last 2 years i've been offered worn out high mileage cars which i've refused and on complaining to the supervisor about their PDAR offering, miraculously and eventually, borrowed a very low mileage dodge charger from their parent company hertz...buyer be aware!! "
ORLANDO, US - Reviewed by MANDI - 04 July 2015
" Quick, easy & professional.. All you need from your car hire company. "
SAN FRANCISCO, US - Reviewed by COLLETTE - 04 July 2015
" Very satisfied with correspondence with Auto Europe and the representatives. Very competitive rates and easily understood website. "
" Was disappointed with the Dollar representative at San Francisco Airport who tried to sell additional insurance for roadside recovery when we were fully covered. "
DENVER, US - Reviewed by DEBORAH - 02 July 2015
" Placing the initial booking was fine. Arrived at Denver airport to be told they no longer hold the type of vehicle booked (Mustang Convertible) Was given the option to be taken to an alternative supplier to get a Mustang (for which I would have to pay again) An alternative vehicle was supplied by Dollar (Jeep Cherokee) On checking the internet again when the opportunity allowed, the vehicle type is no longer available from Denver. A complaint letter is to follow "
" The team at Dollar worked to provide me with an alternative vehicle "
PHILADELPHIA, US - Reviewed by MANOUCHEHR - 02 July 2015
" The service was good, although the car was rather old. "
ORLANDO, US - Reviewed by MARY - 01 July 2015
MIAMI, US - Reviewed by ROWLAND - 01 July 2015
HOUSTON, US - Reviewed by WILLIAM - 01 July 2015
" Good little car, good prices, no worries. "
" Previous trips they took us and cases to airport (rather than manhandling them to shuttle bus but this time they were no as obliging but otherwise fine. "
LAS VEGAS, US - Reviewed by LEONARD - 01 July 2015
" Long queue to check out the vehicle, and had to queue outside of the loading area to return the car as the lines were completely backed up. Car itself (Jeep) was fine. "
ORLANDO, US - Reviewed by DAVID - 29 June 2015
NEW YORK, US - Reviewed by VAHID - 29 June 2015
" I arrived to pick up my car and had to queue for two hours. The car I had reserved with Sat. Nav. Was not available. They provided me with a phone which had Sat. Nav on it. Upon my return they tried to charge me a further $130 for the Sat. Nav. I refused to pay and eventually it was waived off. "
SAN ANTONIO, US - Reviewed by CARLOS - 29 June 2015
" DEBERIA HABER LA OPCION EN DOLARES O PESOS MEXICANOS YA QUE EN LO PERSONAL HUBO CONFUCION SI EL PRECIO HERA EN EUROS O LIBRAS Y DESPUES AL TIPO DE CAMBIO YA QURE YO RADICO EN MEXICO. "
" MQA PERSONAL QUE HABLE ESPAÑOL PARA ENTENDER MEJOR LAS CONDICIONES DEL ARRENDAMIENTO YA QUE HABIA DIFERENCIA EN EL TIPO DE SEGURO QUE OFRECIERON Y EL QUE DABA LA ARRENDADORA "
HOUSTON, US - Reviewed by MICHAEL - 29 June 2015
LAS VEGAS, US - Reviewed by GARY - 29 June 2015
" The mimimum level of care I expect when renting a car is.... A, The car is safe and roadworthy B, the car is clean and tidy Dollar failed this test. The car was dirty inside and outside. I had to remove rubbish from the car before leaving. Totally unacceptable level of service especially as I had to wait 20 minuets for the car to be provided and yet still it had bottles and other rubbish. "
LAS VEGAS, US - Reviewed by ROBERT - 29 June 2015
" Good car but wait for car rental and customer service leaves a lot of room for improvement. "
LAS VEGAS, US - Reviewed by HILLARY - 29 June 2015
" Very busy when arrived, no problem with that but they just didn't care to tell anyone in the massive queue what was happening or how long it would be. It felt like we had a cheap deal so get crap service, sure that is not the case but just having a member of staff walking round for a few minutes letting customers know would have made a massive difference. "
RALEIGH, US - Reviewed by DAVID A - 28 June 2015
MEMPHIS, US - Reviewed by CHRISTOPHER - 28 June 2015
" Very pleased with the service and communication I received from Auto Europe "
" My flight into Memphis was delayed. I advised Dollar Car Rental I would not be collecting the car until after 21.30 hours ands was assured there would be no problem as the desk would be manned until 23.00 hours. I arrived at the desk before 22.00 hours to find it closed. Despite repeated telephone calls to customer services no person was able or willing to help me and as a consequence I was unable to collect my car before the following day. This meant I lost a day's hire, that I was stranded a 100 miles from where I needed to be, and, by having to hire taxis and find overnight accommodation for my wife and I, I was put to considerable expense. I received no word of apology from the staff of Dollar Car Rental "
ORLANDO, US - Reviewed by MICHAEL - 28 June 2015
" Clear and simple website, easy to understand and follow "
" Despite long queues process was handled quickly and efficiently. No hard sales push for extras etc, which was a pleasant surprise. "
ORLANDO, US - Reviewed by GEMMA - 28 June 2015
" Fairly limited selection of cars in my chosen category, didn't appear well-stocked like other categories. "
ORLANDO, US - Reviewed by JOHN - 28 June 2015
CHICAGO, US - Reviewed by PETER - 28 June 2015
" Auto Europe could simplyfy how it is contacted during the rental period via email. "
" Dollar need to be advised that the rental purchased via voucher bought from Auto Europe includes roadside assistance. The Chicago O'Hare Dollar rep - 'Louis' was adament that the voucher, although acknowledgeing it said it included roadside assistance, said it did not and he didn't know why Auto Europe said that it did. It appeared and felt like Louis just wanted to sell us a roadside assistance package. "
ATLANTA, US - Reviewed by MARK - 28 June 2015
" great online prices "
" at first they could not find my booking "
SANFORD, US - Reviewed by JEVON - 28 June 2015
" We ordered and paid for a 12 seat mini van and when we arrived they did not have one ? Instead they gave us 2 x 8 seaters the point is it's not what we requested it meant 2 of us had to drive at all times and the party couldn't all travel together. In addition there was only one person serving at dollar and there was a large queue of people waiting to pick up their vehicles "
FORT MYERS, US - Reviewed by PETER - 24 June 2015
" No Problem with Auto Europe, booking all went well, but it was not made clear to me that I had to prepay for a tank of fuel and I did not have the option to return the car Full. Is this Auto-Europe policy? "
" Overpriced fuel charged at desk plus Tax, no option to return car with a full tank. Is this a Dollar policy ?? The Female Dollar Rep was not helpful at all. I booked a Ford Focus or similar ( Compact) and the choice of car types (make & models etc) was very limited as there was only 1 ford focus and that was parked in the midsize area. The car was also an older model with high mileage. The cars in the compact area looked like small Economy types not compact. "
ORLANDO, US - Reviewed by DARREN - 24 June 2015
" Extremely poor service on both pickup and then to top that off even worse at drop off. Vehicle was perfect. Full complaint will by going in to Dollar. "
SAN FRANCISCO, US - Reviewed by ELAINE - 24 June 2015
" My opinion of Dollar is very poor. They always try to make you purchase more from them and if you hesitate they make you feel guilty about not purchasing the extras they want you to have. I would never have gone with Dollar had I realised that they were the company we were renting from!!! We were persuaded to pay an extra $25 a day Insurance to cover us safely when we had already purchased adequate Insurance. On the previous trip we used a different rental company with absolutely none of the problems as with Dollar. "
SAN FRANCISCO, US - Reviewed by DAVID - 23 June 2015
" excellent car and excellent srvice "
TAMPA, US - Reviewed by MARK - 23 June 2015
" Auto Europe's website is clear to use, gives plenty of options at a good price, unfortunately I ordered a full size car which was advertised as a Nissan Altima and ended up with a Toyota Camry with a Georgia licence plate and 25,000 miles! "
" My initial booking with Auto Europe was for a full size Nissan ltima or similar,I was told by Dollar that I hadn't ordered a full size car?so I ended up with a Toyota Camry with Georgia Licence plates and 25,000 miles.I was sold the toll free insurance for over 100 Dollars which I didn't really need as I only passed 2 tolls during my trip! I was told the toll insurance and a tank of gas would be 164 dollars, when I returned the car I was charged 198 dollars with no explanation? "
SANFORD, US - Reviewed by ANDREW - 23 June 2015
" Good value. "
" We were charged a fuel charge and extra insurance that we were not told about. The guy who served us did not discuss any extra charges and did not check with us that we wanted these extras. We only noticed once it had been debited from our account and when we questioned it they said its too late! He did not explain anything to us and we are very dissatisfied that we were charged!!! "
ORLANDO, US - Reviewed by LINDA - 23 June 2015
" Great experience using auto Europe, would highly recommend. "
" Great service, didn't have car I booked, but gave me an upgrade free of charge, "
PHILADELPHIA, US - Reviewed by LITAL - 22 June 2015
" The car didnt have spare tire. everything else was great. "
PHILADELPHIA, US - Reviewed by WOALSUNG - 22 June 2015
" The car Ford Mustang Convertible or similar was not available in Dollar car rental company. The car was not clean, the courtesy light in the boot was hanging down on the end of the wire. The steering oil and radiater coolant was empty. Car tire pressures were all different. "
" It was so slow to get the car key. "
PHOENIX, US - Reviewed by NEIL - 22 June 2015
" The desk person stated that I would need to pay $180 for coverage to wheels, glass, roof and underside of vehicle. I pointed to the agreement with you and the desk person stated it was wrong as my rental was a Basic rental and pointed to the Box adjacent to your logo in my agreement Ref UK3228284-1 where the term Basic was written. His words ' They are always getting it wrong'. I stated that I would not pay for cover already included and if there was an argument about it later then I would take up the issue with you. There was no problem with the vehicle Jeep Compass from a group that was offered. ( No Ford Escapes available). The car was certainly adequate for my wife and my need. The term Basic requires clarification. "
NEW YORK, US - Reviewed by MARTIN - 22 June 2015
" clearer understanding of types of car, the style received was not as expected. "
" the queue for collection on 12th June was horrendous especially in comparison to other firms within the same vicinity staff very slow. The car was not as expected, very small in comparison to my last visit with very poor power/acceleration. Returning on 20th the guy sat in the car whilst I was removing my luggage with the engine running making me rush, very poor customer service. I am unsure if I would use Dollar again as my car hire provider. "
TAMPA, US - Reviewed by ALEX - 22 June 2015
LOS ANGELES, US - Reviewed by DESMOND - 22 June 2015
NEW YORK, US - Reviewed by DAVID - 21 June 2015
" The main thing we wanted was GPi and didn't get it.even though we had paid for it in a special ! "
" The car was fine, even though it had no GP I which we had ordered.The lady we dealt with, obviously haven't been to charm school, rude and unhelpful, when we told her we had paid for GPI she dismissed it and said if we wanted it we could buy it again ! Very disappointing. "
CHARLOTTE, US - Reviewed by SIMON - 21 June 2015
" First car had scratches on bumpers and side panels. No mention of this on paperwork and when I pointed it out I was told there was no issue as my package included comprehensive insurance so I would not have to pay. Second vehicle had marks on bumpers even though only 2500 miles on speedometer. On return no check made on vehicle condition so guess they seem to expect scrapes to occur but have been caught out before so very meticulous when checking a vehicle before accepting it. "
CHICAGO, US - Reviewed by KRISTIN A - 21 June 2015
" We paid in advance and then we got charged again after the rental. "
" We paid in advance and then we got charged again after the rental. "
LOS ANGELES, US - Reviewed by ASHLEY - 20 June 2015
SAN FRANCISCO, US - Reviewed by LOUISE - 19 June 2015
ORLANDO, US - Reviewed by MARGARET - 19 June 2015
" No walk around the car, little information on how things worked, but a great car. "
ATLANTA, US - Reviewed by ANDREW - 19 June 2015
" Auto Europe have no hidden charges and they do not attempt to cheat you. "
" Nice car and friendly service at a good price. "
LAS VEGAS, US - Reviewed by MHORVAN - 18 June 2015
" Return courtesy car service to terminal is a fantastic idea and service. "
LAS VEGAS, US - Reviewed by EDWARD - 18 June 2015
" Never any problems with Dollar "
PHILADELPHIA, US - Reviewed by RONALD - 17 June 2015
NEW YORK, US - Reviewed by MICHAEL - 17 June 2015
" Website was easy to use and the documentation was promptly delivered. No problems in locating the pick-up site and none with the pick-up process. "
" The paperwork was processed quickly and the agent handling it was fine. However, the car itself was not particularly clean and was the bodywork was scuffed around the rear. The people handing it over seemed totally disinterested in the condition of the vehicle. On returning the car at JFK the site seemed cramped and confusing, although it is very handy for the Air-Train. The person checking in the car could not provide a receipt as his machine was "not printing". We took photos of the car and the dashboard (mileage / fuel gauge) just in case. "
HOUSTON, US - Reviewed by AMIRAH - 17 June 2015
" I was misold and lied to by the Dollar rep and chated put of $300.00. He said I didn't have full vehicle insurance when I did. He then told me he would put it on for me and instead gave personal injury insurance which I said I did not want. I was too tired from a very delayed international flight to see that I was being lied to. Be aware of his location. Never using Dollar again! "
TAMPA, US - Reviewed by JOHN - 17 June 2015
" The first time I have used Auto Europe so I know the advertised savings are genuine. Will definitely use again. "
" I have used Dollar for 8 out of 10 holidays and would continue to use them, usually get offered an upgrade of some kind but do your homework, hire what you need and stick to it. "
BOSTON, US - Reviewed by STEWART - 15 June 2015
" I was not given clear direct information as to what i was about to pay for and therefore I was conned in to paying more than i wanted to pay. "
DENVER, US - Reviewed by DENNIS - 15 June 2015
" Despite being advised on the Booking Confirmation that Dollar had a desk at the Terminal in Denver, this was not the case! (This was the reason I chose Dollar in preference to other renters offered by Autoeurope and proved quite inconvenient for us.) I think this should be amended on future bookings so other people do not book with Dollar not knowing the situation. It was the same with our booking in San Antonio (Texas) which was even more inconvenient. "
" Staff were very laissez-faire. Amongst other things, we were simply directed to the car park and told to choose any car we wanted from a certain area which created an element of doubt as to whether we were choosing one in our designated group or not. For this reason I chose the same make and model we had been given in San Antonio even though there were others cars in the same area I might have preferred. Minimal assistance was given by staff. "
TAMPA, US - Reviewed by MARGARET - 15 June 2015
" My booking form informed me that I would expect to rent a compact car ... Ford Focus or similar. I was offered a Chevrolet Spark which I do not regard as a compact car. I have had one of these before. It was the worst car ever. I pleaded for a Ford Focus but was told they did not have any. I had to pay an extra $280 for an upgrade to an intermediate car - Nissan Sentra which was very acceptable. But I resented having to pay more money. I had paid a lot already for a 5 and a half week stay - over £600. Please ensure that if you are suggesting a make of car to be rented, it is available at the rental company. I would not have accepted to rent the Compact car if I had known it would be a Chevrolet Spark. It is tiny. No room for cases "
" It took me a long time to haggle over having a different car to what was offered - a Chevrolet Spark which I do not consider to be a Compact Car. It is tiny and no room for 2 large cases in the boot (trunk). I was expecting a Ford Focus which they said they didn't have. A Ford Focus is far bigger than a Chevvy Spark which is the worst car I have ever driven. They finally offered me an upgrade at a discounted rate which I reluctantly paid and took a Nissan Sentra which was fine. But it took a lot of negotiating and haggling to do this deal. The Chevvy Spark IS NOT A COMPACT CAR. IT IS AN ECONOMY CAR. "
ORLANDO, US - Reviewed by JOHN - 15 June 2015
" When I arrived at vehicle collection point. Was told had to pay for roadside assistance, but on your policy this was included , so refused and was advised I would not be covered, luckily I had no problems, if I had , I would of had to pay and then recover this from you , you need to speak to your agent regards this fact "
" Agent was very obnoxious and tried heavily to sell extra products .as I refused , they were very unhelpful "
RALEIGH, US - Reviewed by HISHAM - 14 June 2015
ATLANTA, US - Reviewed by DAVE - 14 June 2015
LOS ANGELES, US - Reviewed by GARY - 13 June 2015
" had issues with the vehicle not being ready on arrival. when i made my complaint I was told i should have arrived earlier. Customer service staff rude and unhelpful "
" vehicle not ready for onward travel and had to wait 30 mins to be GIVEN a car not allowed to choose "
PHILADELPHIA, US - Reviewed by ANDREW - 12 June 2015
" Please keep your prices realistic and lower than ie dollar even though every car I have had has been through dollar, Auto Europe has been cheaper, thanks "
" I have had a lot of cars through Dollar over the years and no problems "
DENVER, US - Reviewed by CATHY - 11 June 2015
ORLANDO, US - Reviewed by DEREK - 11 June 2015
" Poor choice of vehicle at Orlando "
SAN FRANCISCO, US - Reviewed by RODNEY - 11 June 2015
" good service, good price, straightforward "
" long queue, but well organised, still try to sell extras "
LAS VEGAS, US - Reviewed by JAMES - 10 June 2015
LAS VEGAS, US - Reviewed by TERENCE - 10 June 2015
" Do not use Dollar at Las Vegas because we had to wait an hour in long queues in the heat to pick up the car "
" See above "
LAS VEGAS, US - Reviewed by IAN - 09 June 2015
" Not too pushy like some can be on extras you do not need. Don't use prepay fuel - you pay 20% more on fuel if you take this option. "
LAS VEGAS, US - Reviewed by SPENCER - 09 June 2015
" As an over 70s you should point out additional costs for this group. This does not apply to this hire but to an earlier one in Europe. Its not your fault but the cost is not proportionate to the risk involved. If you are legally driving and have a good record I can only see this as extra revenue for the hire companies. I am too lazy to do anything but it seems to me to discriminate on the basis of age which must be against some European law some where. "
" Service and car was very good but I dislike being asked to pay extra for break down/recovery etc. I suspect the cost, if it was included in the hire would be less and hirers stick together for the extra revenue. I insure to avoid this cost but would be prepared to pay more to have it included. Great car wonderful trip thanks Dollar. "
CAPE CANAVERAL, US - Reviewed by MICHAEL - 09 June 2015
" It would be more usepful if the car hire quote had included the cost of dropping the car off in a different state. The 100 dollar charge was not explained when the quote was received. "
" It would be more useful if the car hire quote had included the cost of dropping the car off in a different state. The 100 dollar charge was not explained when the quote was received. Had delays at Atlanta trying to pay this excess in cash. "
ORLANDO, US - Reviewed by ROBERT - 08 June 2015
" Excellent price and trouble free service "
" Good quality vehicle, only disappointment is having to pay for an extra driver which I feel should be included when on vacation in case of illness. "
PHOENIX, US - Reviewed by FRANCIS - 08 June 2015
ORLANDO, US - Reviewed by ROBERT - 08 June 2015
" Very good service. No issues. "
" Service was OK, but no better. Long queue at airport desk, lack of info about how to get car etc. No introduction to car - how it worked, type of fuel etc. Could be better, could be worse! "
BOSTON, US - Reviewed by ANTHONY - 08 June 2015
ORLANDO, US - Reviewed by JOHN - 08 June 2015
" I am very reluctant to use Auro-europe again as they have used Dollar on this car hire. Dollar have given me and old, scratched car. Gave me no help in finding the car at the airport and have actually lied to me and conned me at the pick-up desk so that I pay more charges that I don't need to pay. "
" Dollar have given me and old, scratched car. Gave me no help in finding the car at the airport and have actually lied to me and conned me at the pick-up desk so that I pay more charges that I don't need to pay. The aircon smelt of Urine when the vehicle was started. I want to claim my money back from Dollar. "
WASHINGTON DC, US - Reviewed by BRYAN - 08 June 2015
" Good service, easy to use "
" Car pick up was off airport, the shuttle service was prompt and efficient but sadly the Dollar desk was not. Although there were only 7 people in front of us when we joined the queue it took more than an hour to be served. The car, when we did get it, was quite marked and dented, we took photographs in situ but the condition was not (to our knowledge) noted elsewhere. Service was generally poor and staff disinterested. "
BOSTON, US - Reviewed by DENIS - 08 June 2015
ORLANDO, US - Reviewed by ROGER - 07 June 2015
SAN FRANCISCO, US - Reviewed by ALAN - 07 June 2015
" Overall service was good. However the agent I dealt with deliberately misinformed me about the system for paying bridge tolls around San Francisco and told me I had to take their Fastrak offer - cost approx $200 for four weeks hire! When I found that this was not the case I tried to cancel by telephone but had to return to the Airport agency to do so - at considerable inconvenience. It is easy to register the hire vehicle for Fastrak oneself which I did and paid $12 in tolls! "
ORLANDO, US - Reviewed by CARLTON - 06 June 2015
PHILADELPHIA, US - Reviewed by STEPHEN - 06 June 2015
" Paid for a large vehicle jeep Cherokee, offered a RAV4 or Jeep Patriot, this is Not An equivalent, I do not believe Dollar have Jeep Cherokee's so I believe this is a straight money making exercise. "
MANHATTAN, US - Reviewed by JONATHAN - 06 June 2015
" Fast and effective. Car was ready on arrival. Staff were blunt but got the job done. "
CHICAGO, US - Reviewed by JOHN - 05 June 2015
" Slow check-in service and busy trying to add additional services/upgrades "
ORLANDO, US - Reviewed by PATRICK - 05 June 2015
" The car was to small "
PHILADELPHIA, US - Reviewed by GARRY - 04 June 2015
" Excellent Service from Auto Europe. "
" Impolite rude staff at airport desk..in Philadelphia.. (not to myself but to another customer ahead of me who clearly did not understand the procedure) Poor quality vehicle supplied - Nissan Xterra (35,000 miles). Not impressed with drop off at JFK and will not use Dollar again. "
TAMPA, US - Reviewed by CHRISTOPHER - 04 June 2015
" Far too slow. Only 2 people serving a long queue. After a 9 hour flight not what I wanted. Plus they didn't have any of the SUV cars I had ordered so was offered a truck which they couldn't find. In the end I chose a larger SUV from car park which should have had a full tank of petrol but didn't. Not good. "
FORT MYERS, US - Reviewed by DAVID - 04 June 2015
SAN FRANCISCO, US - Reviewed by WAYNE - 04 June 2015
" Didn't explain the extra charge for plate pass at all in San Francisco, so I ended up being charged for 10 days, when I was only in the area for 2 days and would not have taken the option had I known how much this would add.Only used it a couple of times.This was a one way rental from SFO to LAX, and I had booked a hotel in Orange County for the 3rd night. Staff not very trustworthy or honest. We have rented from Dollar on numerous previously but now would hesitate to ever rent from them again "
TAMPA, US - Reviewed by MELVYN - 03 June 2015
LAS VEGAS, US - Reviewed by KIMBERLEE - 03 June 2015
" Booking was easy. Pricing is competitive. "
" The company that was used (Dollar Rent a Car) in Las Vegas was terrible. I waited over 45 minutes in line to pick up the car as there were only a few agents available to help customers. I finally got a car and hit the road. I have a bug splatter on the windscreen but had to pull over to clean it off as the car did not have any washer fluid in it. It was completely empty. I filled it with water but that did not help much. I told this to the agent when I returned the car and they said the car was a pre- pay so could not not deal with any issue I had with the car. Giving the car to me like that was dangerous. The service at Dollar is very poor and no one seemed to care about the customer. "
SAN DIEGO, US - Reviewed by SONYA - 03 June 2015
" Great service "
" On the plus side it was cheap. On the downside...had to wait AGES for a shuttle bus, queue at desk was enormous (only 4 agents working on a Friday evening) so had over an hour wait (not good after and 11+ hour flight), car quite old plus scratched and dented (collected in dark so thorough inspection was not possible), after a couple of days oil change indicator came on - called customer services and was given option of changing car but this would have been too much hassle as they did not have an office near to where we were. Not great all in all. "
BOSTON, US - Reviewed by STEPHEN - 03 June 2015
" The choice of vehicle at Dollar was limited. "
" The salesperson gave me a hard sell on an EZPASS which cost over $100 and saved me less than half of this. I would not use Dollar again for this reason. "
ORLANDO, US - Reviewed by PATRICIA - 03 June 2015
" Very good, but you need to look at the service from Dollar "
" We queued at Orlando Airport for over an hour to pick up our car, I realise it was Memorial weekend, but they only had three staff working. If they know it is going to be busy then lay on more staff. When we went to pick up our car, no one told us that we could choose any one from the pool? Very bad service "
BOSTON, US - Reviewed by ANNEMARIE - 02 June 2015
" We tried to cancel our reservation before 48 hour notice period and had systems problems. We emailed you and asked for help and was told at that point we missed the 48 hour notice period to cancel. Unacceptable. "
ORLANDO, US - Reviewed by NORMAN - 02 June 2015
" Very good prices and easy to use website. "
" Dollar's Orlando website shows a Ford Focus as a compact. However I was given a choice of several smaller cars including a Ford Fiesta which I took. A Focus is clearly bigger than a Fiesta and I cannot understand how Dollar consider them both to be compact. I suspect this is to motivate customers to upgrade because car rental firms including Dollar invariable invite one to upgrade to a bigger car presumeably at a higher price that the online price. I complained to a female member of staff at the pickup point but to no avail. Fiesta Focus Diff Length 3,969mm 4,360mm +10% Trunk steel/mini spare 276litres 316litres +14% "
DENVER, US - Reviewed by ANDREW - 02 June 2015
TAMPA, US - Reviewed by BARRY - 02 June 2015
" Every aspect of the car rental went smoothly - no problems whatsoever. "
" Have used many times - no problems - that's why I go back to them "
LAS VEGAS, US - Reviewed by PHIL - 02 June 2015
ATLANTA, US - Reviewed by ROBERT - 01 June 2015
SANFORD, US - Reviewed by ANDREW - 01 June 2015
" There was only one person in line before us which is unusual for Dollar. However we were at the desk for one hour waiting for our car. "
HOUSTON, US - Reviewed by STEPHEN - 01 June 2015
" Collecting car from Dollar was easy. Lady on the desk was efficient. "
NEW YORK, US - Reviewed by RICHARD - 01 June 2015
" Very efficient. Easy to use website. "
" No queues at the hire desk so easy pick-up. And the bonus of a free ice-cream before we set off from the airport! "
MIAMI, US - Reviewed by PAUL - 01 June 2015
TAMPA, US - Reviewed by MICHAEL - 31 May 2015
" The car I had was 2 years old and looked like it had been through quite a lot in that time. There were dents and scratches all over the vehicle. The car had also covered 50000 miles and felt as such while driving. Very disappointed as I did not think a reputable car rental company would have theses types of cars. "
ORLANDO, US - Reviewed by KENNETH - 31 May 2015
" Initial rental car was defective - Dollar addressed promptly and exchanged the car "
ORLANDO, US - Reviewed by PETER - 31 May 2015
" is it possible to buy an all exclusive insurence and fuel package before leaving the uk, so doing away with all the hassle at the hire car desk. i thought i had bought a return full deal, this turned out not to be the case "
" same as all the rest of them, get as much money out of the customer as possible, after all they have only been travelling for 14 hours, so they will agree to anything to get away from the desk "
PROVIDENCE, US - Reviewed by ANNEMARIE - 30 May 2015
" We were charged over $30 extra for a providence airport fee. We are trying to negotiate that away but unacceptable fee. No other airport charges a specific airport fee like Providence airport "
" We were charged over $30 extra for a providence airport fee. We are trying to negotiate that away but unacceptable fee. No other airport charges a specific airport fee like Providence airport "
KONA, US - Reviewed by SUSAN - 30 May 2015
" Very helpful and friendly at both Kona and Hilo. Car was great and a super competitive rate. I would use Dollar again! "
SAN ANTONIO, US - Reviewed by DENNIS - 29 May 2015
" my booking clearly stated that Dollar had a desk in the Terminal Building which was incorrect. The main reason I booked Dollar was because it was the one shown with such a desk but we still had to travel some way in a shuttle bus to get to pick up point. "
" The attitude of a representative of Dollar at pick up was atrocious and, had it not been so late at night, I would have reacted to it and gone elsewhere. "
LAS VEGAS, US - Reviewed by LINDA - 29 May 2015
" Excellent service from the staff in Vegas, hired a brilliant convertible. Dropped off at McCarren Airport, simple process. Great service, thanks you. "
LOS ANGELES, US - Reviewed by GRAHAM - 29 May 2015
" I contacted you regarding the amount of negative reviews I had read re Dollar in LA, I found some of the negative remarks I had read were true other i had no issues. My main complaint does echo a number of the negative reviews and that is the hard sell from the staff when picking up the car as I travel to the US at least twice a year I am use to this but the pressure hear bordered on mental harassment I was told ( in front of my wife) You need to upgrade your car to a bigger size as you need plenty of metal around you on the 405 freeway as it is really dangerous from this point my wife was a nervous wreck I found this totally unacceptable and will never use Dollar again I welcome your thoughts "
MIAMI, US - Reviewed by CHETANA - 29 May 2015
" busiest renter at the rental office the line took 20mins to get the car not enough customer agents would have been better to have more people to serve customers. otherwise all was well. "
SAN FRANCISCO, US - Reviewed by DOMINGO - 29 May 2015
SAN FRANCISCO, US - Reviewed by WALTER - 29 May 2015
" Good service, as usual. All internet info was clear with excellent prices on offer. "
" Car was in good shape. Friendly service, both at San Francisco Int and Oakland Int, where I picked up and dropped off the car. "
TAMPA, US - Reviewed by KEVIN BARRY - 28 May 2015
" The car had a number of scratches and scrapes and the wheels were very stained-quite a scruffy car altogether.i had to stop on the highway because the hood was not shut. I did not expect to receive a three year old car with 66000 on the speedometer -what is the renewal policy? I will also give my comments to Dollar "
HONOLULU, US - Reviewed by ROBERT - 27 May 2015
" I could not book on line and had to call by phone because of my name?! "
" After booking months a cabriolet months in advance they didn't have one on site and had to wait for the sales guy(who was helpful) to go to a sister company himself and get one that had "Just come in"! it was not cleaned very well and took about an hour, not what you want after many hours of travel !! After booking I read a review on Dollar, that said much the same .... seems like Dollar have a problem understanding when people book a particular type of car that's what they want! not hard is it!! "
ORLANDO, US - Reviewed by ALAN - 27 May 2015
" You need to ensure that the car on the confirmation is the same standard as the car selected. I had problems at Dollar in that the car I had selected was in a higher class than shown on the confirmation. ie the confirmation said Nissan infinity or similar, which I had selected, was a standard class vehicle but Dollar said it was a full size vehicle and gave me a Chrysler 200 which is much smaller and did not have the same luggage space. This is only apparent when one goes to the garage to collect the car. After some argument I was allowed to select from the intermediate selection of cars. This was just about adequate. "
" Poor service at the reception desk. The guys behind the counter spend more time chatting to each other in the middle of serving me and get even less interested when it becomes obvious that one doesn't want any extras,presumably due to lack of sales commission. The car was poorly valeted, the windows were so filthy inside that I had to stop the car when I got into the sunshine because the light scatter was dangerous. The tyre pressure warning light was on and a check revealed one tyre dangerously low at 19 psi. On return again the people in the garage spent more time chatting to each other in the middle of dealing with me instead of quickly inspecting the car and issuing the receipt. 20 mins for this process is too long. "
COLUMBUS OH, US - Reviewed by JAMES - 25 May 2015
" At collection, the clerk at the desk insisted that I take out two separate items of 'insurance' which she claimed were legally required before I could drive away. When I clarified with my office the next day if there was anything extra I needed to they said no. I returned and a different clerk explained that I had been sold roadside assistance and fully comp insurance. They apologised and refunded the two mis-sold items. It was a waste of my time, and in my opinion, an intentional act of deception to make my buy optional extras that I did not want and did not need. "
BOSTON, US - Reviewed by CHRISTOPHER - 24 May 2015
" Offered the best price, but it's a shame that you have to duplicate booking details when transferred to car rental co website "
" Very good ( unless we get any surprise charges). The only problem in Boston seems to be an aim to up-sell an electronic toll tag, which may be useful when leaving or entering the airport. however this extra is all inclusive and must be booked for the full period of the hire. It would be very useful to provide the rental cars with a pay as you go option, where you are only charged on a day that it may be used. "
LAS VEGAS, US - Reviewed by GRAHAM - 24 May 2015
" The desks were swamped at midday on a Monday, with the longest queue in the Rental Centre. I timed my wait at 1 hour 5 minutes. A complete shambles and not one apology at any point. Without telling you, they automatically add additional insurance extras, then invite you to work through several screens, accepting them as you go, one of which will commit you to these extras. They don't mention these extras until challenged, then restart the entire transaction somewhat unpleasantly. It was very clear some of the agents were spending ages "upselling" renters. TV screens declared "cars available", yet downstairs there were none and a 2nd queue was joined until another car showed up. An awful experience. At least the car only had 20,000 miles.... "
BOSTON, US - Reviewed by DAVID - 24 May 2015
LOS ANGELES, US - Reviewed by PETER - 20 May 2015
" Stop them selling me extra insurances on the hire car "
ORLANDO, US - Reviewed by STEPHEN - 19 May 2015
" Have utilised the services of Auto Europe for a number of years, and never had a problem until this year. I have emailed Auto Europe with the issue below today and Iam looking to the company to support me. "
" I was told by the Dollar Representative upon collection of the vehicle that it was to be returned full. When the car was returned I was advised why have you returned the car full when you have prepaid for the fuel. Not a problem I was told the Dollar agent within Orlando Airport will refund you. When I explained my situation the Dollar Representative was extremely unhelpful. Which is why I have emailed Auto Europe today to complain. "
MIAMI, US - Reviewed by DONALD - 19 May 2015
" easy access to all document with no problem at pick up "
" very helpful agent at miami airport with route suggestion and return advice "
SAN DIEGO, US - Reviewed by LYNN - 19 May 2015
LOS ANGELES, US - Reviewed by ADAM - 19 May 2015
" Was subjected to a lot of upselling at the desk, and many extras were added without my asking. I was told that the cover I had already paid for was insufficient if anything happened, and ended up having to pay the same as my rental again in extra fees through fear of being inadequately covered in the event of an accident (I was told my cover only extended to the car itself). I would rather the process was more transparent from the time of booking. "
CHICAGO, US - Reviewed by CHRISTOPHER - 18 May 2015
" At the Dollar desk on a busy Saturday there was only 2 staff. Queue time was over an hour - lots of very unhappy people there. I will not be using Dollar again "
SAN FRANCISCO, US - Reviewed by MICHAEL - 18 May 2015
" Booking extremely efficient. Insurance conditions could be clearer to reduce confusion when collecting vehicle "
" Took a long time to complete remaining paperwork and a little frantic in the garage collecting car, but all staff courteous and helpful "
LOS ANGELES, US - Reviewed by GARY - 15 May 2015
" Far too expensive to get a decent car, the car we were originally given was old, tatty and didn't look fit to be on the road. So I basically had no choice but to upgrade. "
FORT LAUDERDALE, US - Reviewed by MARTA CRISTINA - 13 May 2015
" buen servicio, seguro y rapido "
" buen servicio "
NEW YORK, US - Reviewed by STEPHEN - 12 May 2015
" Guy handing over car rude, gave no advice on car, car dirty. "
JACKSONVILLE FL, US - Reviewed by SHANE - 25 April 2015
" Entirely satisfactory service from Auto Europe. Wish I could say the same for Dollar in Jacksonville. "
" My e-mail to Auto Europe Customer Services sent today gives full details. "
MIAMI, US - Reviewed by FRANK - 21 March 2015
" None.I have used auto Europe for years and have never been disappointed. "
" Good information at reception.Very poor when given the car in the car park.They work on a pick what you like basis.This causes unnecessary problems with opting for a car then realising it has features which have not been requested,eg GPS.No help by Dollar to get correct type of vehicle which has been paid for,or is it a ploy to get more revenue when leaving the car park.It is easier for all sides to be given a specific car and also saves time.In my case 30 plus minutes. "
SAN DIEGO, US - Reviewed by ANDREW - 13 March 2015
" easy to get comparisons and also to get quotes without ridiculous amounts of excess "
" initial paperwork, and car return were handled very smoothly. The one thing I was a little surprised at was the size of the compact cars - I thought I was getting a Focus size but the choice was rather smaller cars,and we ended up renting a Toyota Yaris - which was a good car but a bit like driving a sewing machine at speed! "
MIAMI, US - Reviewed by IAN - 10 December 2014
" Got a good price off your website "
" The guy handling my rental seemed more interested in upgrading my car choice and sell me a Sun Pass. When I refused both he simply went through the motions mechanically waiting for his next victim, I presume he is on commission for what he can squeeze out of the customers? "
COLUMBUS OH, US - Reviewed by HUGH - 03 August 2014
" Very efficient easy to use website. Particularly liked the "Included" and "Not included" sections - very clear, thanks. "
" Rental car desk and pick-up within the airport, just 10 mins walk "
ORLANDO, US - Reviewed by DEAN - 20 February 2014
" Excellent service "
" Best car hire firm "
LAS VEGAS, US - Reviewed by ROBERT - 24 May 2013
" I think you should be more proactive regarding what insurance is really nescessary. The last minute insurance sale at pick-up is always a negative "
" The last minute insurance extras big sell is always disconcerting. "