ENTERPRISE BULGARIA Car Rental Reviews

SOFIA, BG - Reviewed by COLIN - 01 June 2022

" Staff very helpful & friendly "

" Quick efficient & friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by SIMON - 02 May 2022

" NEVER AGAIN. Another con! My booked car was not available. I had to wait another 40 minutes for another car! Then I got pressured into buying another upgrade of extra insurance as the company I was now talking to and collecting the car from was another company that I did not have insurance with but it was required. There was a smug person dealing with this who seemed to know exactly what I was talking about but happily knew I was in a difficult position having already paid for the hire. Once I paid I was given a list of items NOT covered. I then had to pay a deposit of £380 after paying for two lots of extra insurance! Got to the car to find many dents and scratches on. There were three pen marks to show some but not all. Drop off took another 20 minutes. Still had £380 showing on my Credit card for 5 days. A bad experience not expected by a company like Enterprise. "

" NEVER AGAIN. Another con! My booked car was not available. I had to wait another 40 minutes for another car! Then I got pressured into buying another upgrade of extra insurance as the company I was now talking to and collecting the car from was another company that I did not have insurance with but it was required. There was a smug person dealing with this who seemed to know exactly what I was talking about but happily knew I was in a difficult position having already paid for the hire. Once I paid I was given a list of items NOT covered. I then had to pay a deposit of £380 after paying for two lots of extra insurance! Got to the car to find many dents and scratches on. There were three pen marks to show some but not all. Drop off took another 20 minutes. Still had £380 showing on my Credit card for 5 days. A bad experience not expected by a company like Enterprise. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 4

SOFIA, BG - Reviewed by VASILEIOS - 02 July 2019

" Voucher mentioned I will need to pay 30 euros locally as I wanted to travel to another country. To my surprise I was charged 96 euros at the counter. Misleading, deceiving and unprofessional practise from your side. "

" No problems, quick staff. Car was reported to have no dents/scratches but I sent over around 12 photos of them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by ANDREW - 29 November 2018

" excellent web page, easy to use and very clear information. will use again very soon. "

" very smooth and efficient pick up and drop off at sofia airport, enterprise car hire staff very helpful, definitely use this company again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOURGAS, BG - Reviewed by ALAN - 04 July 2015

" I have used Auto Europe now for the last 7years or so. Ifound them the best company in Bulgaria "

" As above good price "

SOFIA, BG - Reviewed by MICHAEL - 08 June 2015

" Customer service was rude and unhelpful, I reported the person responsible via their site but they never responded, it seems from the internet this is very common "

" Disappointed they gave me a car smaller than I paid for but the service was very good "

BOURGAS, BG - Reviewed by MARK - 26 May 2015

SOFIA, BG - Reviewed by RAYMOND - 28 February 2015

" Friendly staff. Prompt service. On the road within 15 minutes of arrival you couldn't ask for more. I'll use them again and again. "

" Keep up the good work. "

VARNA, BG - Reviewed by NORMAN - 30 September 2014

" Easy to organise everything we need extra "

" Very helpful and professional "

SOFIA, BG - Reviewed by KELVIN - 09 June 2014

" The process of choosing and paying for a car was straight forward. The website was clear and unambiguous. "

" The customer service clerk spoke good English and explained the process clearly. He was friendly and courteous and inspected the car very thoroughly before handing it over to us, pointing out dents and scratches that I had not seen. A "Guide to Driving in Bulgaria" that explained road signs and local highway customs would have been useful. "

SOFIA, BG - Reviewed by ROBERT - 14 April 2014

" We received good service on line but not so good product. "

" Sofia Enterprise is below rubbish. The car had no fuel in it when we picked it up meaning we had to find a garage 1st thing! It had bad damage to the bumper and loss of fog lamp. As for how it ran well let's just say I have never driven a car this bad.! The service is also in terminal and British flights go to terminal 1 meaning we had to get a taxi each way at €20. Make sure you have cash or you have a 4 k walk "

SOFIA, BG - Reviewed by VITALIJS - 02 April 2014

" Great deal "

" Full to full tank would have been easier. "