Auto Europe
- North America
- Central America
ENTERPRISE DENMARK CUSTOMER REVIEWS
- 8.7
- 8.3
- 9.4
- 9.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ENTERPRISE DENMARK Car Rental Reviews
Average Rating for Enterprise :
COPENHAGEN, DK - Reviewed by MICHAEL - 30 October 2024
" Very good service, nice car. Only one comment, l think the card pending sum of £588 is excessive, especially as I had already paid for the hire, although it was cancelled pretty soon after returning the car. "
" Often use Auto Europe and often pick Enterprise. Enterprise were very efficient and the car was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by ELLEN MARGRETHE - 23 July 2023
" very satisfied "
" Found the staff we dealt with helpful, friendly and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by GUY - 09 August 2022
" 10 out of 10 "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANN - 12 July 2022
" We planned for me to be driving but your office card machine would not accept my credit card pin number. My husband's credit card is the same joint account but they would not accept this card without charging us for him being an additional driver. They then processed the paperwork for the car and on the way to it explained that it was an automatic, not the manual we specified. They could not provide us with a manual VW Polo. They then offered us a manual Kia Ceed, which had no Sat Nav but was otherwise acceptable. After driving some 200 Km a worrying car fault indication message came on. We called the office for guidance. No one could help but it was agreed if we could email a photo of the fault indicator, they would get back to us. No email was received until after the departure of our flight home. This message was very stressful. It reduced our use and enjoyment of the car and caused us to drive back to the airport earlier than planned and with much anxiety "
" We booked with Auto Europe and did not know the booking was with Enterprise We planned for me to be driving but your office card machine would not accept my credit card pin number. My husband's credit card is the same joint account but they would not accept this card without charging us for him being an additional driver. They then processed the paperwork for the car and on the way to it explained that it was an automatic, not the manual we specified. They could not provide us with a manual VW Polo. They then offered us a manual Kia Ceed, which had no Sat Nav but was otherwise acceptable. After driving some 200 Km a worrying car fault indication message came on. We called the office for guidance. No one could help but it was agreed if we could email a photo of the fault indicator, they would get back to us. No email was received until after the departure of our flight home. This message was very stressful. It reduced our use and enjoyment of the car and caused us to drive back to the airport earlier than planned and with much anxiety "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by EDITH - 01 October 2021
" Overall very pleasant, no hassle, no fuzz, easy online booking, easy to collect and drop off car. "
" Very friendly, helpful and gave me a great car :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ALLAN - 29 September 2021
" Quick,easy, no problems. "
" Great, no problems! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HANNE - 04 July 2021
" Very satisfied. "
" Everything was easy, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by FILIPPO - 24 September 2020
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 21 March 2020
" Had to cancel car hire due to Coronavirus. Autoeurope would not issue a refund, blaming timing and company policy. Shame because l used to use them frequently. Would not use them any more. "
" Did not collect car as had to cancel because of coronavirus "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by MARCUS - 04 October 2019
" I used the Auto Europe site (accessed through SkyScanner whom I trust) because it seemed to be clearer on what "Full Insurance" covered than Enterprises's own site. For online transactions like this, the feeling of trust that you are not going to be ripped off is critical. Anything unclear or dubious I avoid. So SkyScanner, AutoEurope and Enterprise are all favourites of mine. "
" Having been ripped off by another car hire company that I booked through an airline with "full insurance", then was force-sold further "Full insurance" by the counter staff, I decided to use Enterprise with whom I had previously had good experience. Once again, Enterprise were fair and honest and friendly to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by DAVID - 30 September 2019
" Still not had confirmation deposit is to refunded "
" Suprised to pay for a deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by G - 12 August 2019
" everything good. "
" No problems, good quality staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JUSTIN - 25 July 2019
" Charged different to what the staff told me "
" I was told I was paying for only the crossings I took from Denmark to sweden but actually paid720 DKK "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ARIEL - 07 July 2019
" No pushy up sell at Checkout! "
" Very efficient rental experience. No forms to sign...just an iPad. All contracts/invoices sent via email. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by BERNARD - 28 June 2019
" As usual everything went to plan with Auto Europe, with plenty of guidance for the trip. Picking up the vehicle with voucher supplied was all straight forward. This is my usual experience with Auto Europe, I found to be the best out there for transparency and price. "
" On return of the vehicle there were at least 3 agents helping out with returned vehicles, which was excellent. I would say they were Brilliant. My wife is disabled and in a wheelchair. They helped out and took us back to the terminal so that we did not have to get the airport bus (back to the terminal). Couldn't thank them enough for all their help. Would use definitely use them again for next trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDY - 20 May 2019
" Would use again "
" No hassle , straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 13 March 2019
" Very satisfied & will use again soon. "
" Friendly staff and car good condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by HARISHANTH - 09 February 2019
" too many hidden charges, should have been mentioned when booking made "
" not happy with hidden charges at all. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JONATHAN - 23 September 2018
" quick booking "
" queue to pick up car was too long, waiting > 30 minutes "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by NEIL - 14 September 2018
" Very pleased. "
" Very pleased. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by JEREMY - 03 September 2018
" Its was very good, great hire car "
" Very good, only issue,Ordered a VW Passat or similar, when at the pick up, got told if wanted a VW Passat its an up grade.... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ALAN - 17 August 2018
" would certainly use Enterprise again. "
" The Sat Nav was set to Russian when getting car. Popped back to reception and reception staff came and reset the sat nav to English and even programmed it to our destination for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LARS - 23 July 2018
" See Above "
" Everything went as a clockwork.Very helpful a couteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10