ENTERPRISE NETHERLANDS Car Rental Reviews

AMSTERDAM, NL - Reviewed by JAMES - 20 September 2025

" good support by telphone "

" great, very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PETER - 26 February 2023

" Easy online booking with autoeurope. Voucher detailed and easy to understand. Good service at pick up and drop off from enterprise with rental car in excellent condition. Very satisfied. "

" All good. Efficient service. Not pushy with extras. Easy pick up and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ANTONY - 22 January 2020

" The AutoEurope voucher states that an additional driver will be charged at 4.75 Euro per day, inclusive of VAT. Enterprise charged 6.00 plus VAT. They said you had the wrong rate (which is ridiculous). "

" The AutoEurope voucher states that an additional driver will be charged at 4.75 Euro per day, inclusive of VAT. Enterprise charged 6.00 plus VAT. They said you had the wrong rate (which is ridiculous). "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by ALAN - 21 October 2019

" Could not fault the whole experience. So well organised. After many years of hiring cars in various countries can honestly say it's the best service & experience I have had. Well done Enterprise staff at Schipol "

" A stress free experience from start to finish. Great car. Staff were brilliant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by KERSTIN LOUISE - 11 September 2019

" The whole process was efficient. "

" The whole process was very efficient and the staff was super friendly - both at the counter and pick up/drop off. Will definitely use Enterprise for our next car hire!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ALAN - 10 September 2019

" Have used Auto Europe several times with never a problem. "

" Generally very good. It's a long trek from the rental desk to the car collection point at Amsterdam airport but this is not really the fault of Enterprise. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by HEIDI - 24 August 2019

" very happy with everything "

" very happy with everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by KENNETH - 31 July 2019

" very smooth and efficient service "

" very smooth and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by AIMEE - 15 July 2019

" Horrendous. Holiday ruined. Disgusting. As we did not receive the booking voucher which would have apparently included all the information, I think it is appalling that you refuse to give a refund. If someone at your place is to blame for us not receiving the voucher, I don't se me how you have the audacity to keep the rental fee when we did not in fact end up renting said car and instead had to fork out hundreds on taxis! "

" As they would not allow us to take the rental car we hired, I'd say it wasn't a successful experience. I did not receive our booking voucher so nowhere did it say to us that we needed a €900 deposit on the credit card of the named driver. Even when we changed the name driver, they wouldn't accept my mums card as she didn't know her pin even though they had the facility to take the long card number and security code to ensure the deposit could have been taken. Even though we had someone else in the party with that available on their credit card, we were still unable to take the car yet the hire funds have not and apparently will not be returned to us. Absolutely appalling. I accept this was not purely Enterprises fault but also Auto Europe are to blame also. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by DAVIDE - 12 July 2019

" Very good "

" Enterpresi excellent company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CHRISTOPHER - 03 July 2019

" Good experience overall. "

" Generally good, maybe provide seating at the reception in the airport, but otherwise a positive experience "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CHRISTOPHER - 31 March 2019

" Overall great value for money "

" Overall good value "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by NEIL - 07 March 2019

" No queue at counter Pleasant counter staff Coffee offered No insurance upgrade hard sell Helpful staff at garage Nearly new car Easy drop-off Excellent all-round service from Enterprise! "

" No queue at counter Pleasant counter staff Coffee offered No insurance upgrade hard sell Helpful staff at garage Nearly new car Easy drop-off Excellent all-round service from Enterprise! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JOHN - 25 February 2019

" Excellent service "

" Excellent service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by JOHAN - 21 February 2019

" Make sure to register on paper any malfunctioning of a car upon pickup, as the staff may not be trustworthy. "

" When picking up the vehicle, the tank was only 3/4 full. According to the staff, the tank was full but the meter did not work correctly. At filling up the tank before returning the car, it turned out the meter did work correctly. When signaling this issue at the drop off, staff recognized this incorrect information, but offered no compensation except for a future free upgrade. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by JUDY - 15 February 2019

" Good experience with Enterprise apart from expensive insurance. Will make sure I take it with Auto Europe next time "

" Top cover insurance very expensive "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by STUART - 23 January 2019

" Very good value, although it was not the cheapest quote, I went with Auto Europe due to the free additional driver promotion and a recommendation from a friend. "

" Michelle at the counter was very friendly and made us feel very welcome. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GILES - 16 January 2019

" Great "

" We were travelling with elderly relative who needed assistance walking- would be great if could book a wheelchair at pick up rather than dropping off at departures then leaving car back and returning. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by NASSER - 03 January 2019

" Very good "

" Keep up the great customer service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CHARLES - 12 December 2018

" All round terrible experience robbed of 130 pound and mislead into purchasing rental without beig teld clearly about credit card only deposit then recieved absolutely nothing but rudeness and disrespect when trying to recieve a refund "

" Never clear that credit card is required for deposit before payment or in email sent under useful things to know before rental etc only in small print of voucher then no refund is given when deposit cannot be paid and car can't be rented so 130 pound for nothing, then to be disrespected by a rude and obnoxious woman on the customer service line as well as a very rude woman in amseterdam schiphol when we arrived to put deposit down at the enterprise desk "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by LEWIS - 19 November 2018

" ALL GOOD UNTIL I GOT TO THE SHOP AND TOLD I NEED A CREDIT CARD. I ONYL HAVE DEBIT CARD SO I HAVE NOT YET GOT MY MONEY BACK AND I DIDNT EVEN GET TO RENT THE CAR "

" where does it say i specifcally need a credit card for the deposit? REFUND PLEASE "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by JOSEPH - 25 October 2018

" So smooth it was a pleasure "

" Courteous and informative attention in bound and on return from the attendants on duty "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ANDREA - 17 October 2018

" Fine "

" Fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by YENJU - 15 August 2018

" difficult to call people in autocar and the answers were varied by the different person "

" difficult to call people in autocar and the answers were varied by the different person "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

EINDHOVEN, NL - Reviewed by CRAIG - 02 August 2018

" Always hassle free "

" The staff were very friendly and the quality of the car was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CLIVE - 22 July 2018

" Auto Europe are great to use but Enterprise will not be on my future rental list "

" I requested a car the size of a Mazda 6 to accommodate 4 people. Enterprise wanted to give me a BMW 2 series, which they view as being in the same class. I tried to explain that size was more important than a premium brand. In the end I had to be 70 Eur extra to upgrade to a larger car. Will avoid Enterprise in future "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by RAVINDRA - 02 May 2018

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by MARIANNE - 23 June 2015

" Good service, friendly staff, nice prices "

" Knowledgeable staff, very helpful "

AMSTERDAM, NL - Reviewed by KEITH - 16 June 2015

" Staff at Enterprise were very helpful and friendly. "

AMSTERDAM, NL - Reviewed by ROBIN - 14 June 2015

" Auto Europe were great, our flight was delayed and DOLLAR car rental Schipol would not wait for us even tho we had hired a car from them. I phoned Auto Europe and they found us another company ( Enterprise ) who would wait for us to clear customs and collect the car. DOLLAR will not wait even 1 minute past 10 pm even if you have a contract with them. Thank goodness for Auto Europe they sorted us out within minutes of our phonecall. "

" Very pleasant to deal with and professional , unlike DOLLAR who would not wait 1 minute past 10 pm when our flight was delayed by 25 minutes even tho we had booked with them well in advance. "

AMSTERDAM, NL - Reviewed by AALTJE - 02 June 2015

" Very efficient. Clear and love it that you know before booking that it is airport collection or shuttle bus transfer! "

" Very good experience on every occasion. "

AMSTERDAM, NL - Reviewed by PETER - 06 May 2015

AMSTERDAM, NL - Reviewed by JOHN - 22 April 2015

" Very easy and straight forward transaction. "

" Very helpful and friendly staff. "

AMSTERDAM, NL - Reviewed by BRUCE - 25 February 2015

" Efficiently handled need for winter tyres because of excursion into Germany. "

" Surcharge for winter tyres quite high - but probably included upgrade of vehicle. All handled efficiently and courteously. "

AMSTERDAM, NL - Reviewed by CONRAD - 29 October 2014

" Always some confusion about insurance cover and whether its necessary to take the cover offered by the renter. Would be great if this was made clear in the paperwork "

" They should spend a few minutes familiarizing the customer with the car. Just pointing out what fuel-type is not enough - how about showing how to open the gas tank? "

AMSTERDAM, NL - Reviewed by MARTYN - 26 September 2014

" Great easy to book and a great price "

" Great wee car, only comment would be that the vehicle had no screen wash and a chipped window screen "

AMSTERDAM, NL - Reviewed by KERSTIN - 25 August 2014

" We use Auto Europe about every second month, a loyalty card or something similar would be appreciated. "